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Service catalog

2.7 - Change of mapping

2.7 - Change of mapping rules Status: Service type: Description: PROPOSITION On request Maintain and update the inbound interfaces (FDQM) or modify the rules of conversions in specific interfaces (VBS / Batches) Standard service: This service includes: - Operational and functional mapping; - Change tracking and auditability of the changes operated; Through this service, Smarthys is committed to maintain a wealth of expertise on EPM tools as well as the specific application settings. Cost of service: 1 working unit(s) by Mapping Service level: (processing time) White period Red period 1 day 6h Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM applications EPM Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Monitoring Indicators: Open ticket with mapping modifications to perform Number of changes Exclusions:

2.8 - Tasks management (taskflow, workflow, process flow) Status: Service type: Description: IN PRODUCTION On request Maintain and create scheduled tasks. Standard service: This service includes the creation of scheduled operational tasks to reduce maintenance change costs and have a optimal use of the environment. Smarthys handles versioning and configuration management (ensuring tracking of all changes in the application) through the use of LCM (Life Cycle Management). Smarthys is committed to maintain a planning of all scheduled tasks within its scope. This planning limits the number of tasks in conflict over a time range, smooth the load and minimize the risk of incidents. Cost of service: 2 working unit(s) by Flow Service level: (processing time) White period Red period 1 day 6h (The service level is the time between the request and the implementation on test environment) Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM applications Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Monitoring Indicators: Ticket opening with sequences and scheduled tasks to execute Number of tasks scheduled Number of performed changes Exclusions:

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