Views
4 months ago

Service catalog

4.2 - Securities audit

4.2 - Securities audit Status: Service type: Description: IN PRODUCTION On request Do an applicative securities audit of the platform Standard service: This service includes : - Connections attempts with failure results on the application; - Connected users; - Declared users taht didn't connect to the application the last six months. - Users list with a global review; The audit is based on a standard approch, elaborated by Smarthys experts. Cost of service: 4 working unit(s) by Audit Service level: (processing time) White period Red period 2 days Not applicable (The service level is the time between the request and the implementation on test environment) Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM application Business manager / Technical manager / IT Manager Security audit activated Task audit not purged Administrator access during the audit Applicative security audit template Deliverables: Change form Confirmation E-mail GoProd planning Documentation updates Request process: Ticket opening Monitoring Indicators: Exclusions:

4.3 - Usage audit Status: Service type: Description: IN PRODUCTION On request Perform an audit regarding usage and solicitation of an application Standard service: This service includes analysis of: - Application and modules usage; - Solicitations periods and users type of use; - Average consolidations time; - Obsolete objects (reports, webforms, ...); - Recommandations; The audit is based on a standard approach, elaborated by Smarthys experts and using the Accelatis suite. Cost of service: 8 working unit(s) by Audit Service level: (processing time) White period Red period 2 days Not applicable (The service level is the time between the request and the implementation on test environment) Working hours: Application perimeter: User Scope: Prerequisite: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance Applications EPM Business manager / Technical manager / IT Manager Task audit not purged Reference consolidation activated on the taskflow Implementation procedures: Applicative securities audit template Deliverables: Change form Confirmation e-mail GoProd planning Documentation updates Request process: Monitoring Indicators: Ticket opening Not applicable Exclusions:

FIRE SERVICE CATALOG
Lip Service Catalog May09
Service Literature Catalog - Totaline
Catalog 2010 - aqua services
Catalog - Australian Calibrating Services
Managed Services catalog - Amdocs
Dealer Services Catalog - AudioAmerica
PRODUCTS & SERVICES CATALOG
CA Service Catalog
Global Services Catalog - GE Energy
PDF Catalog - Bohrson Marketing Services
download pdf of this catalog - Lip Service
download pdf of this catalog - Lip Service
Fire Service Catalog – Services - Essential Safety
Spicer® Service Catalog Genuine Service Parts for ... - The Expert
Professional Development & Consultation Services Catalog
PDF Catalog - Bohrson Marketing Services
Products and Services Catalog - PIKA Technologies
Bassick Catalog - Service Caster Corporation
2012 Catalog of Services - Calscience