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Service catalog

4.4 - Technical audit

4.4 - Technical audit Status: Service type: Description: IN PRODUCTION On request Audit the technical platform and identify any potential technical issues Standard service: This audit contains: - The application patch level; - The server patch level; - The main errors on a specified period of time; - Database analysis; - Database and servers securities analysis; - Security check (antivirus, firewall, ...) - Improvements ecommendations; The audit is based on a standard approach, elaborated by Smarthys technical experts. Cost of service: 12 working unit(s) by Audit Service level: (processing time) White period Not applicable Red period Not applicable Working hours: Not applicable Application perimeter: User Scope: Prerequisite: Implementation procedures: EPM environment servers Not applicable Non applicable Non applicable Deliverables: Audit report Request process: Monitoring Indicators: Exclusions:

4.5 - Expert analysis Status: Service type: Description: IN PRODUCTION On request Provide expertise of a senior consultant with a technical, technico-functional or consolidation accountant profile, in order to perform analysis or pre-analysis before a project / change. Standard service: The mission includes : - Analysis formalisation (business or IT), aimed at functional and/or technical teams; - Demands formalisation for any implementation by the shared services center; - Action tracking and a daily status on every realized task; Cost of service: 7 working unit(s) by day Service level: (processing time) White period Not applicable Red period Not applicable Working hours: Not applicable Application perimeter: User Scope: Prerequisite: Implementation procedures: EPM application Not applicable Not applicable Not applicable Deliverables: Daily report and tracking survey Request process: Monitoring Indicators: Exclusions:

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