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Service catalog

1.3 - Installation of

1.3 - Installation of financial reporting studio and financial management Status: Service type: Description: PROPOSITION On request Provide availability of EPM thick clients, essential to EPM applications administration Standard service: The service provides access to necesssary technical expertise required to install these modules. These modules are used by functional administrators. Cost of service: 1 unité(s) d'œuvre(s) par Laptop Service level: (processing time) White period 7h Red period 4h Working hours: Application perimeter: User Scope: Prerequisite: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance Financial Reporting Studio EssBase Application Studio Financial Management Studio Administrator of Financial Reporting or HFM Having administrator access to HFM and / or Financial reporting Having administrator access to the tool to install Implementation procedures: Deliverables: Installation of Financial Reporting (Smarthys internal procesure) Installation of EssBase Application Studio (Smarthys internal procesure) Installation of HFM for heavy client (Smarthys internal procesure) Not applicable Request process: Monitoring Indicators: Not applicable Nomber of realised installations Exclusions:

1.4 - Smartview Training Status: Service type: Description: PROPOSITION On request Deliver an adequate training to users, and enhance their efficiency on Smartview. Standard service: The training offer includes: - The organization of a training session (webcast or physical); - The animation of the training by presenting concrete cases of reporting and model for entrys; - The restitution through the provisioning of training support; - Experience feedback of trainers on the use of Smartview functionalities (hints and tips); Each course is evaluated by the participants with the aim of continuous improvement of content and pedagogy. Cost of service: 4 working unit(s) by Session (sessions of maximum 10 users) Service level: (processing time) Working hours: White period To plan (limited to 10 users per session) Not applicable Red period NA Application perimeter: User Scope: Prerequisite: Smartview Business manager Demand validation and session planning Implementation procedures: Subscription and planning of trainings (common procedure between Smarthys and the Client) Deliverables: Training support Request process: Monitoring Indicators: Not applicable Number of trained users Exclusions:

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