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Mid-Valley Claims Association News Network - April 2018

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4 Mid-Valley Claims Association News NetworkApril 2018 Christine Reed Provides DOI Fair Claims Regs Recertification at March MVCA By Bryan Harrison The Mid-Valley Claims Association welcomed returning guest speaker, Christine Reed, of Low Ball & Lynch, with the annual Fair Claims Settlement Practices Act Recertification luncheon seminar March 16, 2018. Ms. Reed, partner from the Carmel Law offices of Low Ball & Lynch, conducted the annual recertification of the California DOI’s “Fair Claims Settlement Practices Act” regulations. Ms. Reed emphasized the importance of being be sure, as claims professionals, you always document every detail, and maintain communications with an insured. California Insurance Code 790.03 (h) sets forth sixteen claims settlement practices that are deemed to be unfair, and thus prohibited, when an insured either “knowingly committed” them on a single occasion, or committed them with such a frequency so as to make them a part of a general business practice. She detailed numerous mandates, and stressed the importance of meeting time lines. “You must acknowledge notice of claim, and maintain communications throughout the claims investigation process,” she explained. Numerous questions and discussion with the claims people in the crowd followed, and all those in need received their certificate of completion. Returning guest speaker for the Fair Claims Regs recertification, Christine Reed MVCA President, Sherry Wenograd thanked guest speaker, Christine Reed Election of MVCA officers was held at the March luncheon, as well. Presented and accepted were the following: President - Sherry Wenograd; Vice President - Bryan Harrison; Secretary - Liza Wisecarver (pictured above right); and Treasurer - Staci Moreno COMMERICAL & RESIDENTIAL Fire & Smoke Damage Restoration • Water Mitigation • Mold Remediation • Moving & Storage • HazMat 24 HOUR EMERGENCY SERVICE 1.800.944.0502 • Sewage & Sanitizing • Lead Abatement

Mid-Valley Claims Association News NetworkApril 2018 5 ETHICS - and the Insurance Claims Professional Join The Mid-Valley Claims Association Friday, April 20, 2018 “Ethics and the Claims Adjuster” (1-Hour CE Credit) This workshop is designed to provide thoughtful dialogue among claims professionals to provide some tools and perspective. It is not designed to ‘teach or preach’. It provides some ‘real world’ claims examples and allows for the participants to discuss and evaluate the competing interests and pressures that exist in our business. as we welcome Mr. Ulises Castellon, CPCU Fire Cause Analysis for a Special Continuing Education Certified One Hour Ethics Course Ulises Castellon, CPCU, RPA has worked as a claims professional for over thirty five years. In 1996, he associated with Fire Cause Analysis, a premier forensic investigation and engineering firm, and is currently Chief Operating Officer. He is also the principal of a consulting business, serving clients as an insurance consultant and expert witness in claims handling and coverage matters. Ulises regularly teaches courses on issues ranging from Arson and Fraud Investigation to Fair Claims Practices. He has presented at various statewide & national organizations on numerous occasions and will be presenting “Bad Faith Nightmares - Trends & Themes” at the 2018 CPCU Society’s Annual Conference in San Diego. Ulises is also a co-author of Scientific Evidence and Expert Testimony, Chapter 6 - Origin and Cause of Fire. He is bilingual and has acted as a media spokesperson for local news and information programs, including Spanish-speaking television. Ulises earned his Chartered Property Casualty Underwriter (CPCU) designation in 1989 and is a past president of the Sacramento Valley Chapter. Secure your spot now for a special one-hour CE Course Friday, April 20, 2018 Special guest speaker Ulises Castellon, CPCU RPA Low Ball & Lynch at Dave Wong’s Restaurant & Bar 2828 West March Lane, Stockton 11:30 a.m. check-in Noon - 1:00 p.m. luncheon Just $22 for all paid 2018 Members $28 for Non-Members/guests or Those with No Reservations Join or Renew your MVCA Membership Now! www.MidValleyClaims.org Dave Wong’s requires a head count, so please make your reservations now with MVCA Treasurer Staci Moreno: 209-603-5006, or midvalleyclaims@gmail.com What?! We can help you change that! Call, click, email or text and we will make sure you’re in the next issue with an effective, budget-friendly, sponsorship solution You’re a member of Mid-Valley Claims Association and your company isn’t represented within these pages? Reach out now! 925-708-5569 bryan@associationnewsnetwork.com www.AssociationNewsNetwork.com MARK SCOTT construction, inc. Lic. #682814 Residential & Commercial Reconstruction 24 hour emergency service Stockton t: 209-982-0502 Pleasant Hill - Main t: 925-944-0502 Fairfield t: 707-864-8880 msconstruction.com