How to fix Not Valid Error Displays before the HP Computer Starts


How to fix Not Valid Error Displays before the HP Computer Starts?

As a user of HP computer connects experts to have HP Technical Support to fix the following warning

message displays showing that the system has found an invalid serial number:

“Product Information not valid

The following product information programmed into the system board is missing or invalid.

System Board (00A) - Product Configuration”

The message might appear once the system board is replaced. This message tells you that you have

entered some wrong serial number or there is no serial number entered after replacing the system

board or another component. In order to fix the problem, you will be required to contact support tab on

this screen. Here, you will be asked to provide the fourteen-digit System Board Commodity Tracking (CT)


Follow the steps given below in order to find the CT Number:

Find the CT Number in System Information

First of all you need to turn off the computer by pressing the Power button.

Now, turn on the computer and press the Esc key continuously in every one second.

Next, you have to press F1 to review System Information.

At last, you have to find the System Board CT Number listed on the System Information screen.

Find the CT Number on the notebook system board (notebook PCs)

In order to find the number printed on the system board on your notebook computer, you need to open

the memory access door or service door. Here, the CT number is placed nearby or beneath the primary

SODIMM memory slot.

For complete instruction in order to perform the operation, refer to the Maintenance and Service Guide

for your notebook model, found in the User Guides section of your product page. In order to have more

support and guidance from the experts at HP Support Phone Number +1-877-645-7494. Here, you will

be supported by the representatives who are highly knowledgeable and are committed to delivering

best and quick deliver best and quick support.

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