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How to fix Not Valid Error Displays before the HP Computer Starts

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<strong>How</strong> <strong>to</strong> <strong>fix</strong> <strong>Not</strong> <strong>Valid</strong> <strong>Error</strong> <strong>Displays</strong> <strong>before</strong> <strong>the</strong> <strong>HP</strong> <strong>Computer</strong> <strong>Starts</strong>?<br />

As a user of <strong>HP</strong> computer connects experts <strong>to</strong> have <strong>HP</strong> Technical Support <strong>to</strong> <strong>fix</strong> <strong>the</strong> following warning<br />

message displays showing that <strong>the</strong> system has found an invalid serial number:<br />

“Product Information not valid<br />

The following product information programmed in<strong>to</strong> <strong>the</strong> system board is missing or invalid.<br />

System Board (00A) - Product Configuration”<br />

The message might appear once <strong>the</strong> system board is replaced. This message tells you that you have<br />

entered some wrong serial number or <strong>the</strong>re is no serial number entered after replacing <strong>the</strong> system<br />

board or ano<strong>the</strong>r component. In order <strong>to</strong> <strong>fix</strong> <strong>the</strong> problem, you will be required <strong>to</strong> contact support tab on<br />

this screen. Here, you will be asked <strong>to</strong> provide <strong>the</strong> fourteen-digit System Board Commodity Tracking (CT)<br />

Number.<br />

Follow <strong>the</strong> steps given below in order <strong>to</strong> find <strong>the</strong> CT Number:<br />

Find <strong>the</strong> CT Number in System Information<br />

<br />

<br />

<br />

<br />

First of all you need <strong>to</strong> turn off <strong>the</strong> computer by pressing <strong>the</strong> Power but<strong>to</strong>n.<br />

Now, turn on <strong>the</strong> computer and press <strong>the</strong> Esc key continuously in every one second.<br />

Next, you have <strong>to</strong> press F1 <strong>to</strong> review System Information.<br />

At last, you have <strong>to</strong> find <strong>the</strong> System Board CT Number listed on <strong>the</strong> System Information screen.<br />

Find <strong>the</strong> CT Number on <strong>the</strong> notebook system board (notebook PCs)<br />

In order <strong>to</strong> find <strong>the</strong> number printed on <strong>the</strong> system board on your notebook computer, you need <strong>to</strong> open<br />

<strong>the</strong> memory access door or service door. Here, <strong>the</strong> CT number is placed nearby or beneath <strong>the</strong> primary<br />

SODIMM memory slot.


For complete instruction in order <strong>to</strong> perform <strong>the</strong> operation, refer <strong>to</strong> <strong>the</strong> Maintenance and Service Guide<br />

for your notebook model, found in <strong>the</strong> User Guides section of your product page. In order <strong>to</strong> have more<br />

support and guidance from <strong>the</strong> experts at <strong>HP</strong> Support Phone Number +1-877-645-7494. Here, you will<br />

be supported by <strong>the</strong> representatives who are highly knowledgeable and are committed <strong>to</strong> delivering<br />

best and quick deliver best and quick support.

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