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June 2018

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JUNE 2018

Insurance focus

Van complaints

Bats & roofing

FEATURES

• BACK TO THE FUTURE:

WE TALK HERITAGE ROOFING

• SOCIALLY AWKWARD?

DOS & DON’TS OF SOCIAL MEDIA

• WHAT’S IN A NAME?

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Editor’s Comment

MATT DOWNS

EDITORIAL DIRECTOR

MATTDOWNS@MEDIA-NOW.CO.UK

The June issue is packed full of giveaways, the latest products,

opinions, advice and top tips for roofing and cladding

contractors – plus this month we give a nod to nature and a nod to

the past!

This might be a bit of a strange question, but would you know what to

do if you encountered bats on a project? Well, it’s actually a scenario

that’s quite common on roofing projects, but don’t worry as we’ve

spoken to Jo Ferguson, Built Environment Officer at the Bat

Conservation Trust, and you can read Jo’s important advice on (p.28).

The heritage roofing sector is one that always catches the imagination,

but as Nigel Dyer, Heritage Services Manager at Wienerberger explains,

the level of skill required to work on these projects means it might not be

for everyone. As Nigel says in our interview on p.32: “Heritage roofing is

very methodical and has to be completed to strict standards, which

means extensive planning is necessary. The roofers themselves also

have to be extremely skilled. The products they are working with are

sometimes very tricky to install, usually with no installation guidance.”

Elsewhere in this issue we get the dos and don’ts of social media

(p.20); the Inspector tackles combustible substrates (p.22); we hear

why the technical side of fasteners has never been more important

(p.50); and talk VIPs on p.64.

Plus, with the World Cup just around the corner, why not get the team

together and see who wins with our BMI Sweepstake Kit!

So, read on for all this and so much more!

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Above: Nigel Dyer, Wienerberger’s Heritage Services Manager, undertaking an

inspection of an existing roof before replacement. Read our interview on p.32.

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are the views of its contributors and advertisers. The digital edition may include hyperlinks to third-party content, advertising,

or websites, provided for the sake of convenience and interest. The publishers accept no legal responsibility for loss arising

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Contents

ON THE COVER

28 WHEN NATURE CALLS

Jo Ferguson explains what you need to do if

you encounter bats on your roofing project

30 SAFE IN THE SUN

Katie Prestidge offers ten top tips to ensure

you stay safe in the sun on site

32 BLAST FROM THE PAST

Total Contractor talks all things heritage

roofing with Nigel Dyer

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16

FEATURES

16 AND THE WINNER WAS...

We take a look at back at all the winners from the UK

Roofing Awards 2018

38

24 ENSURE YOU’RE INSURED

Our insurance expert says don’t fall victim to higher

fines for health & safety breaches

38 TIME IS OF THE ESSENCE

Dave Woolley offers his top tips to ensure your lead

installation stands the test of time

46 MARKET WATCH

Keith Taylor outlines the key findings and what to look

out for from the latest UK Roofing Market Report

58 WASTE NOT, WANT NOT

Ben Jayes explains how recycling can add real value to

any business

68 SOUNDS LIKE A GOOD IDEA

Duncan Voice talks acoustics and provides his top three

considerations for soundproofing party walls

4 TC JUNE 2018


REGULARS

20 NFRC MARKETING TALK

Amanda Brackey outlines the dos and don’ts of

social media

22 AN INSPECTOR CALLS

This month the Inspector tackles the issue of

working around combustible areas

26 CONTRACT TALK

How important is a company name? We find out

in our latest focus on establishing a business

INDUSTRY NEWS

06 CONTRACTOR’S DAY IS HERE!

A look at what visitors can expect at the new event for

contractors from the NFRC and Total Contractor

12 RIDICULOUS TERMS

FMB says Government must learn from Carillion’s

payment terms of 120+ days and enforce fair payment

06

71 TOTAL VEHICLES

Van complaints: What are the options to get

yours resolved quickly?

SECTIONS

WWW.TOTAL-CONTRACTOR.CO.UK

30

TOTAL

ROOFING

58 TOTAL

CLADDING

64 TOTAL

INSULATION

28

JUNE 2018 TC 5


Industry News

IMERYS OUTLINES

PLANS FOR FUTURE

Total Contractor joined a number of

suppliers and contractors on a visit to

Imerys Roof Tiles’ Phalempin production

site just outside Lille, France.

The site has a long history dating back to

1860 and currently employs a workforce of

30 people operating a single production line

with an annual output of 45,000 tonnes of

clay plain tiles, including the 17x27, 16x24

and Chartwell tiles, and 2,000 tonnes of

matching accessories.

Imerys’ Phalempin site is just one of 12 it

operates across France with 24 lines of

production producing 67 models of roof

tiles, but it is the clay plain tile produced at

Phalempin which is most popular in the UK,

with a large majority of those produced at

Phalempin ending up on the UK market.

Despite this success, as Carine Mereni,

Europe Export Director at Imerys explained,

the goal for Imerys is to be seen as a

complete solutions provider: “We’re willing

to listen to the customer and react. We

want to be a solution provider for

contractors and that’s why we’ve

diversified to offer a whole range of

products.”

This can be seen through last year’s

acquisition of Coveo underlays, Imerys’

new gutter offering through the acquisition

of Profimo, its integrated and interlocking

PV solutions and a potential move into the

insulation market in the coming months.

One thing’s for certain, despite its success

in the UK market, Imerys is not standing

still and it has big plans to diversify its

offering so it can meet contractors’ needs,

whatever their project requirements might

be.

CONTRACTOR’S DAY HAS ARRIVED!

November 30th, 2018, will see Twickenham

Stadium play host to Contractor’s Day, an

exciting, new one-day event for contractors

operating in the roofing and cladding sector.

The NFRC, who co-launched Contractor’s Day with

Total Contractor, will be hosting an informative and

entertaining seminar and speaker programme

shining a light on its latest guidance notes and

technical updates, plus debating the current issues

affecting contractors and the wider construction

market with key players in the supply chain.

In addition to this, visitors to Contractor’s Day will

be able to get up close to more than 50 key

suppliers and manufacturers and put their queries

direct to the right person.

As Amanda Brackey, Head of Marketing at the

NFRC, explained, the event is a great opportunity for

roofing and cladding contractors to hear the latest

updates and see the leading suppliers and

manufacturers of materials and products for their

market: “We are all well aware that the construction

landscape is changing faster than ever, and these

changes are having an impact on how contractors

work on site and operate as business owners. As

such, Contractor’s Day offers the perfect

opportunity for all roofing and cladding contractors

– whether they are members of the NFRC or not –

to hear first-hand what the NFRC is doing to support

A Cambridgeshire-based roofing company has

been recognised for inspiring a more diverse

and inclusive culture within the roofing industry.

Apex Roofing has been shortlisted for the Inspire

Awards 2018 in two categories – Most Inspiring

Contractor and Most Inspiring Role Model – and

is competing against some big names in the

construction industry.

The Inspire Awards celebrate the individuals and

teams that inspire a more diverse and inclusive

culture within construction, engineering and

Contractor’s Day is a new exhibition & conference for

contractors operating in the roofing and cladding sectors.

contractors and help them deal with the new

working practices, as well as make the most of the

new opportunities available to them.”

Andy Dunn, of Total Contractor magazine, echoed

these sentiments and believes this is exactly the

sort of event the sector needs: “Contractor’s Day is

a great opportunity for manufacturers, suppliers and

contractors to come together and interact in an

iconic venue. We all know time is precious, but in

just one day not only can contractors hear about the

latest developments and opportunities within the

sector, debate the key issues affecting them as

businesses, but they can also see the latest

offerings from more than 50 of the leading

manufacturers and suppliers, all under one roof.”

For further info or to exhibit at Contractor’s Day,

contact Andy Dunn or Jake Roxborough on:

01892 732047.

For sponsorship opportunities contact Jane Lenny

at janelenny@nfrc.co.uk or 020 7638 7663.

INCLUSIVE ROOFING TEAM RECOGNISED

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Jackie Biswell, Director at Apex Roofing, said:

“We are delighted to have been shortlisted in not

one but two categories in the Inspire Awards.

“We are proud of this recognition because as a

company led by women we understand how hard it

can be to enter an industry that is mainly

dominated by men. With the skills shortage and

uncertainty of Brexit, making sure that we are

inclusive and diverse within our work and who we

employ will put us in better stead for the future.”

6 TC JUNE 2018


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Industry News

LEE MORAN WINS

LOCAL HERO AWARD

Dan Walker, Lee Moran, Andrew Wakelin & Laura Brewer

Charity-minded Surrey roofer Lee Moran

has been crowned the nation’s top ‘Local

Hero’ at the UK Roofing Awards, a new

award sponsored by SIG Roofing.

Lee, whose family-run business Moran

Roofing Specialists is based in Farnham, was

recognised for his years of fundraising for the

Phyllis Tuckwell Hospice, which cares for

terminally ill people, as well as other causes.

Lee has been raising funds since 2012. He

was inspired by his stepfather, who also

raises money for charity, along with the

deaths at a young age of a friend and an

uncle who each attended the Phyllis Tuckwell

Hospice for their end of life treatment. His

father Darryl also survived cancer and that

spurred him on even more.

Lee received an unprecedented number of

nominations for his many charity works. A

Facebook page he set up, ‘Farnham Rants’,

has so far raised more than £10,000 for the

hospice. He has also raised money for the

Shooting Star Chase children’s hospice and

the British Heart Foundation. Farnham Rants’

has attracted more than 19,500 members.

Lee said: “I set it up to encourage lighthearted

banter and build an online

community where I gently persuade people to

take out an advertisement with the money

donated to Phyllis Tuckwell.

“It was really pleasing to be nominated for

the Local Hero Award and a massive surprise

to actually win it,” he concluded.

More on the UK Roofing Awards: p.16

MIXED RESPONSE TO HACKITT FINDINGS

The conclusions from Dame Judith

expecting something

Hackitt’s long-awaited review into

stronger.

Building Regulations – Building a

“Independence and simplicity

Safer Future – have received a

are the antiseptics we need to

mixed response from industry.

guard against unsafe buildings –

Simon Storer, Chief Executive of the

this all feels too weak to effect

IMA explained: “The Hackitt

the major culture change that’s

review has identified failings in

needed in the construction

the construction industry that must

industry.”

be corrected if we are to deliver the safe and

Focussing on the recommendations around

secure environment we all demand and expect.

products and desktop studies, Nigel Morrey,

“With a great deal of thought and insight the technical director at Etex Building Performance,

report has identified that the only sensible way of explained: “We welcome the Hackitt Review’s

achieving this is to have a robust performance calls for more rigorous materials testing as well

driven testing regime with clear areas of

as the restriction of assessments in lieu of tests,

authority, responsibility and accountability. rather than an outright ban. Test data which

reflects real conditions should form the bedrock of

“We fully support this direction as it will provide

all construction product development but as the

the necessary framework based on actual not

Review concludes, desktop studies can provide a

assumed competencies and performance and

viable route to compliance if used in a responsible

encourage future investment in construction

and appropriate way by competent people.

material innovation and improvement.

“Crucially, the new British Standard for evaluating

“We encourage the government to adopt these

test data must clearly set out the type of evidence

recommendations and implement the necessary

required for assessments, using data that mirrors

changes speedily to ensure tragedies like Grenfell

on-site conditions as closely as possible. It also

never happen again.”

needs to establish clear parameters for ensuring

Elsewhere, Ben Jayes, Managing Director of the competence of individuals performing these

Vivalda Group, views the final report as an analyses. Both the government’s consultation on

opportunity missed to demonstrate clear

desktop studies and the Hackitt Review reference

leadership in the area of fire safety for high rise the importance of ‘competent staff working for an

buildings. He explained: “We were expecting a far organisation that is accredited’ but in our

clearer statement from Dame Judith, which would experience this is not enough. Working for an

include banning any combustible material on tall accredited organisation does not guarantee

buildings. We had also hoped to see sharper teeth capability of the individual.

when it came to independent building inspection,

“It is now critical that the assessment process

however this appeared to have been overlooked in

proposed for cladding materials is also applied to

favour of tighter regulations outlined in the report.

other building products. There is a real danger

“On a more positive note, while it is encouraging that the industry has one set of rules for cladding

to see that the role of ‘dutyholders’ within the systems and a different set for other materials

planning, design and construction phase of which will only create confusion and an

building projects is given weight, I can’t help unworkable two-tier system. We need to apply

feeling let down by the final review. We were this best practice across the board.”

8 TC JUNE 2018


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Industry News

ENSURE YOU’RE

INSURED

Clients are being warned to ensure roofers

are adequately insured amid warnings that

half the sector could be underinsured.

Representatives from

ConstructionInsure.co.uk have warned that

around half of all UK contracting firms,

including roofers, do not have adequate

insurance in place to cover their work.

This means they are putting themselves and

their clients at risk by inadvertently failing to

take out adequate insurance policies.

Inadequate cover puts contractors and the

homeowners or developers who have hired

them at risk of liability if things go wrong on

the project.

And with so many aspects to the construction

industry, it’s the responsibility of contractors

to inform insurers about every element of a

build for adequate cover.

Mark Herbert, of Construction Insure, said:

“Every week we see numerous cases of

contractors being severely underinsured and

this is down to them not properly informing

insurers about the nature of their work.

“From our enquiries we estimate around 50%

of all UK contractors do not have adequate

insurance in place. Many contractors take out

a basic policy and fail to check the small

print which often includes caveats about the

nature of the work they are covered for.

“They assume they are covered but the

reality is the policy may not be worth the

paper it is printed on if it doesn’t cover them

for the work they are actually undertaking.

“It is far better to buy the genuine peace of

mind of knowing your work is properly

insured than to throw away cash on a policy

which isn’t fit for purpose.”

TWO NEW DIRECTORS AT THE LRWA

The Liquid Roofing and Waterproofing

Association (LRWA) has expanded its board

with the appointment of two new directors.

Stuart Hicks and Gary Hemmings were selected

by members of the LRWA at the Association’s

AGM and will be responsible for providing

“strategic guidance to the management team.” Stuart Hicks, left, and Gary Hemmings.

Stuart Hicks is UK Marketing Manager at Kemper “We want to establish a diverse leadership team

System. Since 2011, he has been an integral that’s made up of people offering different but

member of the LRWA marketing committee, which complementary skills and represents our growing

he now chairs. Throughout this time, he has membership. Gary and Stuart tick all of these

helped to deliver the association’s corporate boxes, bringing specialist knowledge, experience

video, new website and digital members pack. and fresh thinking to the LRWA and its

members.”

With more than 20 years’ experience in the

roofing and waterproofing industry, Gary

Speaking about his appointment, Stuart

Hemmings has worked with some of the largest commented: “As someone that’s been heavily

names in the flat roofing industry. In 2013 he involved in the LRWA for several years, I’m

helped to launch WestWood Liquid Technologies, looking forward to building on this experience and

the UK subsidiary of WestWood Kunststofftechnik working more closely with the other directors.

GmbH in Germany, and is now its Managing

“The LRWA continues to evolve and grow, so it’s

Director.

an exciting time to be joining the board.”

Cliff Weston, chairman of the LRWA said: “We’re

Gary added: “Westwood Liquid Technologies has

delighted to welcome Gary and Stuart to the

been an LRWA member for the last five years, so I

board. Their appointments mean that for the first

have experienced first-hand the benefits of the

time, the LRWA has six directors instead of four,

Association. It’s a privilege to be invited onto the

reflecting the growth of the association within the

board and have the opportunity to play a part in

last eight years.

its future success.”

CAREER PROGRESSION AT RUSSELLS

Russell Roof Tiles says it is proud to have Dan Hancox said: “Russell Roof Tiles has always

promoted a former trainee to Manager, after been a company that promotes within and

he benefitted from a number of careerenhancing

opportunities over eight years. willing to learn and work hard, then you will be

provides excellent training initiatives. If you are

able to reap the awards and strive in your career.

Having been promoted to Business Support

Manager, 26-year-old Daniel Hancox, who lives in “I am really relishing this new opportunity so far.

Burton, began working at the roofing tile

Having worked across most departments from

manufacturer when he was 18-years-old. He had customer services to health and safety, the

wanted a role with an excellent career path and training and development has provided me with

training opportunities, and Russell Roof Tiles has the skills and knowledge to be successful in the

been able to offer this.

role.”

10 TC JUNE 2018


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Industry News

CARILLION’S PAYMENT TERMS FLAUNTED PROMPT PAYMENT CODE

The Government must learn from Carillion by

enforcing fair payment and opening up public

sector contracts to smaller firms, according to

the Federation of Master Builders (FMB).

Commenting on the joint report on Carillion from

the Work and Pensions and Business, Energy and

Industrial Strategy Select Committees, Brian

Berry, Chief Executive of the FMB, said: “It’s the

small firms in Carillion’s supply chain that bore

the brunt of the giant’s demise earlier this year.

The Government now has a unique opportunity to

completely change how it works with the private

sector. For too long, many large firms have reigned

supreme and walked all over their supply chains.

MPs are right to note that “measures that

Government has taken to improve the business

environment, such as the Prompt Payment Code,

have proved wholly ineffective.” As a signatory of

the Government’s Prompt Payment Code, Carillion

should have paid 95% of invoices within 60 days.

However, Carillion enforced standard payment

terms of 120 days to its suppliers and we know of

FMB members that have had to wait for more than

200 days to be paid by major contractors. A

company that was so flagrantly breaking the rules

should not have been rewarded by the Government

with juicy contract after juicy contract.”

Berry continued: “The collapse of Carillion created

a ‘domino effect’ among sub-contractors. We

know of firms that have lost more than £200,000

since the collapse and of others that were so

reliant on Carillion contracts, they’ve gone out of

business entirely. Once a company at the top of a

chain goes under it creates a ripple effect. In this

instance, however, the ripple has been more like a

tsunami because of the extent to which the

Government relied on this single company. At

present, there is nothing in place to ensure

another Carillion doesn’t happen again.”

Berry concluded: “This report is welcome but we

now want to see root-and-branch reform in terms

of how the Government procures from the private

sector. The Government should exclude suppliers

from major Government procurements if they do

not demonstrate fair, effective and responsible

payment practices. The Government should also

end retentions abuse by ensuring that retentions are

held in a deposit scheme. Finally, the Government

must also make greater efforts to work directly with

small firms by breaking larger contracts down into

smaller lots. That way, not only will the Government

spread its risk, it will also reap the benefits that

come from procuring a greater proportion of its work

from a broad range of small companies.”

GOLD ACCREDITATION FOR A. PROCTOR

The Structural Timber Association (STA) has product specialisms, technical services and

awarded the A. Proctor Group with its highest high-quality standards of STA members all in

accreditation level possible in its STA Assure one place, and will also benefit the greater

quality assurance scheme.

construction industry by offering instant

reassurance that STA members have met or

The Assure programme has three categories of

exceeded current legislation and regulatory

membership – bronze, silver and gold – with

requirements.

each highlighting

differing criteria

The STA Assure

and levels

Gold

attained relating

Accreditation is

to in-house

the latest

procedures,

accolade for the

management

A. Proctor Group.

systems, specific

Angela McIntyre,

product

Communications

performance, as A. Proctor Group has achieved the highest level in the STA’s Assure programme.

Director at the A.

well as external

Proctor Group, explained: “We’re delighted with

accreditations held. This is said to be designed

our new STA Gold Accreditation. We hope this,

to offer customers a greater level of confidence

along with our other certifications, will provide

when dealing with an STA member.

customers with complete reassurance and

The recently launched Assure programme is peace of mind when using our specialist

designed to benefit consumers by describing the products.”

KEY APPOINTMENTS

SPRA is pleased to announce that

Bauder’s Nigel Blacklock has been reelected

to the position of Technical Chair

until May 2020, and Stephen Duffy, of

Topek, has become the first SPRA Vice-

Technical Chair.

Nigel explained: “I am honoured to have

been re-elected to Chair of the Technical

Committee. I hope that this continuity

will also be helpful as SPRA welcomes

our new Technical Manager, Ronan

Brunton, later this summer.” (see

overleaf)

Stephen Duffy said of his appointment: “I

am delighted to be offered this

opportunity to support Nigel, the

Technical Committee and SPRA Council. I

am looking forward to being able to

support and promote the work of the

Technical Committee to all stakeholders

as its first Vice-Chair.”

12 TC JUNE 2018


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WHEN IT’S UP ON THE ROOF SO WE’VE

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• Improved interlocking design for added strength • New drainage channels to prevent streaking

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• 4 fi xing points for greater vertical and horizontal wind-loading resistance

• Performance meets BS 8612

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in two designs – to complement large format and thin leading edge tiles – and three

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Industry News

NEW TECHNICAL

MANAGER AT SPRA

The Single Ply Roofing Association (SPRA)

has announced Ronan Brunton will join as

Technical Manager from August 2018.

Ronan has spent over 30 years working in the

single ply roofing industry with thermoplastic

and thermoset materials at manufacturer,

contractor, distributor and accessory

companies, most recently as Managing

Director of both SealEco Ltd (UK) and

SealEco Contracts Ltd (UK). Ronan already

has strong associations with SPRA, having

brought both organisations into SPRA

membership and has represented and

supported SPRA as a Council member since

June 2016.

In 2015, Ronan was a proactive member of

the newly formed SPRA Small Roof Group

which successfully developed membrane

membership so that SPRA now fully

represents both the PVC and EPDM sectors.

Ronan said: “The essence of SPRA is quality

and working to continually improve this in

conjunction with all members and the SPRA

Council. Along with my technical knowledge

and expertise, I have a track record of

continual quality improvement in all my work

to date and I look forward to continuing this

practice within SPRA.”

Ronan went on to explain: “In addition to

taking over and further developing the

excellent technical support provided by Jim

Hooker over many years, I am also looking

forward to promoting what is a very positive

message to external stakeholders, positioning

SPRA as a really focussed organisation with

a strong team, ethos and membership. The

extended construction industry always needs

reminding of the excellent work that this

organisation strives to deliver.”

FURTHER SUPPORT FROM MIDLAND LEAD

Midland Lead has been supplying thousands of

pounds of raw materials and tools to colleges

all for free as part of its drive to aid the

training and development of future roofers. On

account of its commitment to support

construction colleges, it has now added five

new institutions to the portfolio of colleges it

supports across the country.

tonne of rolled lead, the value of which is £2,200 at

After building a successful rapport with Leeds

current market value. On top of that, the company

College of Building (LCB), it was Marketing and

provides lead working tools, tool belts and other

Sales manager Lynn Street who saw the potential in

ancillary products such as sealant and patination

that relationship to create more. With the help of

oil, all free of charge.

Simon Dixon, Training Manager at the NFRC, Lynn

began to broaden the search to make more

Many colleges can’t afford to provide their roofing

connections with construction colleges.

students with these specialised tools and lead to

practise working with, as Chris Messenger, tutor at

Since March, Midland Lead has now committed to

LCB, explained: “Without the support we receive

supporting six colleges across the country. So far,

from Midland Lead our apprentice students

these are Leeds College of Building, Newcastle

wouldn’t be able to work with lead itself.” Colleges

College, South Devon College, Eastern Region Roof

tend to use plastic alternative-lead products to keep

Training Group, Dudley College and the South Coast

costs down but as Chris points out, this has it

Roof Training Group.

downsides: “It is only by using the actual material

Its commitment to these institutions means the that apprentices can learn best practise when it

company supplies colleges with up to a metric comes to working with lead itself.”

CMO MAKES MOVE AHEAD OF SCHEDULE

Construction Materials Online (CMO), the increased our range of products stocked and the

rapidly growing parent company of Roofing volume of stock due to customer demand, so it

Superstore, Drainage Superstore and Insulation became urgent to get into the new warehouse as

Superstore, currently based at Airport Business early as possible.

Centre in Estover, has brought forward a move

“Whilst there’s still work ongoing in preparation

into its prestigious new facilities at Burrington

for the complete office move, we were able to

Estates ahead of schedule.

accelerate things to get the distribution area ready

Having outgrown its current offices, plans were sooner. It’s no mean feat organising a commercial

made to re-locate to the new premises midsummer

2018. But with more customers came a it’s gone, and the dispatch team are excited and

move like this, but I’m pleased with how smoothly

need for more stock and a bigger warehouse. This raring to go in their gleaming new warehouse!”

led to part of the team moving into the new

Construction Materials Online collected the keys

location early.

to its new Burrington Estates premises in January.

Construction Materials Online’s Operations It will now benefit from 15,000ft² of warehouse –

Director, Callum Tasker, explained: “We have more than triple its original 4,500ft².

14 TC JUNE 2018


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UK Roofing Awards 2018

AND THE WINNER WAS...

The organisers of the UK Roofing Awards once again produced a stunning event to shine a

light on some of the great work that goes on in the industry...

The winners of the UK Roofing Awards 2018,

hosted by the NFRC, were announced at a

ceremony hosted by BBC’s Dan Walker at

the Park Plaza Westminster Bridge hotel on

Friday 11th May 2018.

Now in its eleventh year, the UK Roofing Awards

have become a firm fixture for the roofing sector

to come together and celebrate outstanding

standards of design, workmanship and safety

demonstrated throughout the year.

NFRC Chief Executive James Talman, who

introduced the awards, said: “These awards

stand as a reminder to us all of the important

contribution the roofing sector makes through

innovative products, design and workmanship to

the construction industry.”

The winners of each category were:

Roof of the Year 2018 (sponsored by SIG Roofing)

Full Metal Jacket

The Victoria Royal Pavilion

A striking example of seaside architecture, this

grade II listed building (the former dilapidated

pavilion) had been one of the most at-risk

Victorian / Edwardian buildings in the land.

The Victoria Royal Pavilion, Ramsgate

“These Awards stand

as a reminder to us all

of the important

contribution the

roofing sector makes”

Roof Slating:

Claude N Smith

Marshals Yard Development

Heritage Roofing

Rowlands Roofing

LLwyn Celyn

(sponsored by Klober)

Sheeting and Cladding/Rainscreen

Malone Roofing (Newbury)

Hungerford Fire Station

Roof Tiling (sponsored by ECIC)

Monier Redland / DM Roofing & Roughcasting

Shettlestone New Parish Church

Green Roofing

Bauder / EJ Roberts Roofing

Clapham Park

Fully Supported Metal (sponsored by Metal

Solutions)

Full Metal Jacket

The Victoria Royal Pavilion

16 TC JUNE 2018


Lead Roofing

Supplies)

Full Metal Jacket

British Museum – Islamic Galleries

(sponsored by Chandlers Roofing

Mastic Felt

IKO / Sussex Asphalte

St Paul’s Cathedral

Small Scale Project

Polyroof / Cure Roofing

Rose Cottage

Single Ply

Ithaca Roofing

Hawthorns Care Home

Reinforced Bitumen Membrane

Langley / Opus Waterproofing Solutions

Girdlestone Estate

Large Scale Project (Sponsored by Wienerberger)

Partnering Contractor’s Roofing

New Bracken House

Liquid Applied Roofing & Waterproofing & Hot Melt

Polyroof / Sarnian Roofing

St Paul’s Cathedral

“The Awards have

become a firm fixture

for the roofing sector”

Innovation Award (sponsored by EagleView)

Axter / Tilbury Contracts

Dylon Works

“Innovative products, design and workmanship”

Industry Choice Award

Longworth Building Services

The Bund

The Bund is an iconic new bar and restaurant

on the waterfront next to the world-famous

Lowry Centre for Living Ventures and the

company’s 11th Alchemist venue.

(Sponsored by Radmat Building

Products)

Individual Awards and thanks to sponsors:

The Bund won the Industry Choice Award

The UK Roofing Awards also reward the individuals and organisations that go above and beyond the call

of duty. As such the winners in these categories were:

NFRC Health & Safety Champion Award 2018 went to Sam Baldwin of Longworth Building Services.

The Local Hero Award (Sponsored by SIG Roofing) went to Lee Moran of Moran Roofing Specialists.

The organisers pointed out that the awards would not take place without the continued support of the

sponsors, in particular the Headline Sponsor SIG Roofing, who has continued to provide invaluable

assistance in the development of the event.

The organisers also thanked the other sponsors of the UK Roofing Awards 2018. They were: BMI Group

(Drinks Sponsor); Category Sponsors Chandlers Roofing Supplies, EagleView, ECIC, Klober UK, Metal

Solutions, Radmat Building Products and Wienerberger; and Supporting Sponsors ALM, Axter, Cromar,

Easy-trim, IKO, LCA, QANW, Recticel, Sika, Total and LSTA.

We look forward to next year’s UK Roofing Awards!

JUNE 2018 TC 17


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roof system including all components, we’re with

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07/04/2017 10:04


NFRC Marketing Talk

BE SOCIALLY ADEPT: SOCIAL

MEDIA DOS & DON’TS

Social media platforms like Twitter and Instagram can be great tools for getting your name

out to customers, but they can also lead to trouble. Amanda Brackey, NFRC’s Head of

Marketing & Communications, gives her top tips on what to do and not to do...

There’s no escaping social media. Not only is it part of our everyday life, but it’s also a valuable

part of sales and marketing, allowing companies to spread the word and talk directly with their

customers. But we’ve all heard stories of celebrities and politicians getting into trouble for saying

the wrong thing on Twitter, or watched people getting into online arguments. That can be bad for your

business and at worst, you could end up in court.

So here are our

Do...

10

‘Dos & Don’ts’ of social media:

“Never respond in

anger to a negative

comment. Take time

out to think about your

response, or even

whether you want to

respond at all”

... be consistent. Whether

it’s Facebook, Twitter or

Instagram, one post, one

video or one Tweet won’t

help your business, no

matter how clever it is.

Success comes from

consistency.

... engage with customers. Let all your

customers know that you can be found on

social media. Add links to

your business cards,

brochures, website and

email signature. Follow

back and engage

positively with them.

... post images. They say pictures

tell a thousand words and they’re right.

Post pictures of completed jobs but ALWAYS

get permission from the customer first.

... drive traffic to your website. By

including links in your posts, you can

direct customers to specific pages on

your website where they can get further

valuable information.

... follow and engage with the leading

Associations. Following the NFRC, other

trade bodies and the media will help you

to keep ahead of news and

developments.

Don’t...

... post anything that might cause offense.

What might be funny to you, might not be

funny to a potential customer. If in doubt,

do not post.

... be rude. Basic manners apply as much

on social media as they do on the job.

Always be polite and positive.

... get into arguments. Never respond in

anger to a negative comment. Take time

out to think about your response, or even

whether you want to respond at all. Often

it is better not to.

... commit to anything. Social media is a

public place so don’t make a promise that

you or your company can’t keep.

... handle complex issues. Likewise, if

someone asks a technical question, ask

them to send you a private direct

message, where you can exchange

contact details.

You can follow the NFRC on Twitter (@The

NFRC) Instagram (nfrcltd) and the NFRC also

has a Facebook page.

Contact the NFRC

020 7638 7663

www.nfrc.co.uk

@TheNFRC

20 TC JUNE 2018


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An Inspector Calls

HAZARD AWARENESS:

COMBUSTIBLE SUBSTRATES

In our regular monthly column, ‘An Inspector Calls’, Total Contractor has teamed up with the

experts at Icopal to help you achieve roofing success and avoid the common pitfalls that can

often cost you both time and money.

This month, the Inspector tackles the

burning issue of combustible

substrates.

Unfortunately, fires on construction sites are still

a common occurrence in the industry and often

result in injury or even loss of life in some cases.

Property is also destroyed bringing disruption and

unexpected costs from which many roofing

businesses never recover.

It is therefore imperative that anyone involved in

a project reduces the number of hazards present

and consequently reduces the fire risk by

exercising control over ignition and combustible

risks on their sites. Whether it is a specification

writer or a contractor, a person has a duty of care

to assess the hazards and health and safety

issues associated with a product or the works,

and to design out, or greatly reduce so far as is

reasonably practicable, any risk involved in its

“Whether it is a

specification writer or

a contractor, a person

has a duty of care to

assess the hazards and

health and safety

issues”

implementation.

Potential risks should be identified at the survey

and specification stage; however, some risks

may not be fully known until work begins (e.g.

while uncovering an area on a refurbishment

project). The contractor must therefore be

diligent in its role and work closely with the

specifier to ensure any risk is identified and

managed appropriately. The roofing contractor is

in a unique position as they will be able to

“The roofing contractor is in a unique position as

they will be able to evaluate the risks and adapt

as work proceeds throughout the project”

Above: Diagram shows Combustible Risk Zone and

Safe2Torch Zone

evaluate the risks and adapt as work proceeds

throughout the project.

The contractor will install and encounter a

number of combustible materials in a typical

working week but they may not necessarily

know how combustible they actually are. A

roofer may have used a torch on a combustible

material for decades without any consequence,

but now the industry is keen to abolish any

such practice, as the risk is considered far too

great.

Hazard and risk

Fire risk can be defined as the product of the

probability of occurrence of a fire to be expected

in a given process or procedure, and the

consequence or extent of damage to be expected

on the occurrence of fire. Anyone familiar with

risk assessment should also know the difference

between a ‘hazard’ and a ‘risk’; in its simplest

terms the management of fire hazard is found in

the basic ‘Fire Triangle’ and this applies to the

fuel and ignition hazards that can be found on

construction sites. Eliminating one of the sides of

the triangle will prevent fire from starting and

22 TC JUNE 2018


eing sustained. Of course, we can only

practically act on the fuel and ignition risks on a

building site, therefore reducing the oxygen is not

considered. Controlling the hazards is therefore

fundamental to controlling the risk of fire and the

NFRC launched its Safe2Torch campaign to help

in this respect.

Safe2Torch is a National Federation of Roofing

Contractors (NFRC) campaign developed in

partnership with contractor and manufacturer

members of the NFRC – such as Icopal – which

seeks to significantly reduce the risk of roof fires

when using gas torches, either to dry out roofs or

when used to install torch-on membranes. The

campaign was launched in 2017 following a

number of high profile fires, such as the one at

Selsey Academy, which destroyed a large part of

a secondary school in West Sussex in August

2016.

Safe2Torch guidance recommends torch-free

exclusion zones should be created to minimise

and reduce such risks. A minimum 900mm from

“Within the exclusion

zone, detailing work

should be completed

using a combination of

thermically activated

membranes”

all areas considered at risk due to being

constructed from combustible materials, or

adjacent to details where there is a risk of fire

due to debris or other flammable hazards.

Within the exclusion zone, detailing work should

be completed using a combination of thermically

activated membranes. These allow combustible

and sensitive substrates and details to be

covered “cold” using hot-air welding techniques.

This keeps all surfaces free from fire risk during

application and enables risk-free application of

torch-on membranes. In situations where the risk

with a naked flame is still present, for example

adjacent to existing pitched tiled roof areas or

wall cladding, there are a number of proprietary

membranes available, such as our TorchSafe

flame-free products.

These membranes are suitable for new build or

refurbishment projects, offer the durability and

flexibility of traditional reinforced built-up

bitumen waterproofing with the benefit of safer

application and speed of installation. Utilising the

latest development in bitumen technology, they

combine the use of self-adhesive membranes,

hot air welding and solvent-free adhesives to

create flame-free application methods to satisfy

the most stringent site safety conditions.

If you are in any doubt regarding a combustible

material, call an expert for advice and further

information.

Contact Icopal’s Technical Team

0161 865 4444

www.icopal.co.uk

@Icopal_UK

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JUNE 2018 TC 23


Insurance Focus

HEALTH & SAFETY BREACHES:

DON’T FALL VICTIM TO HIGHER FINES

By Ian Hollingworth, Head of Claims for ECIC.

Over the past couple of years, the number

of fines that are reaching six and seven

figures for Health and Safety at Work

offences have risen starkly in England and Wales.

Roofers need to be on their guard or risk facing

potentially crippling fines for Health and Safety

breaches.

The reason for the sharp rise in fines is due to

changes introduced by the UK Sentencing Council

in 2016.

Following concerns that the existing sanctions for

health and safety offences were too low and were

not doing enough to deter unsafe practices, the

Sentencing Council confirmed major

modifications to the penalties for health and

safety at work offences. In essence, they wanted

to ensure fines would have an ‘economic impact’

on the employer concerned.

As a consequence, under new guidelines set by

the Sentencing Council, fines would be set

relative to the size of the business and the

potential harm that could have been caused.

These changes have already had a significant

impact. In the year since the new guidelines were

introduced there were 19 fines of over £1million

compared to three in 2015 and none in 2014 .

Prior to the new guidelines, fines ranged between

£250,000 and £500,000 for the most serious

offences. Now, dependant on the company’s

annual turnover (as opposed to profitability), the

fine could be as much as £10million for exactly

the same incident.

To explain the scale of change, a large roofing

contractor with a turnover exceeding £50million

who is convicted of corporate manslaughter may

now face fines of up to £20million. In addition,

individuals such as company

managers or directors who are

found guilty of a breach in duty

of care to their employees could

face a custodial sentence of up to

two years.

Disproportional impact

At ECIC, as a specialist insurer for the contracting

sector, our main concern is the potentially

disproportional impact on our customers who are

mid-size roofing contractors with turnovers

between £10million and £50million.

Due to the wide bracket of fines under the new

guidelines, (ranging from £1,000 to £4million),

mid-sized roofing businesses could face a fine

similar to that of a much larger company with

much deeper pockets.

When it comes to the sentencing process, the

Courts are required to consider the level of

‘culpability’ ranging from low i.e. the company did

not fall far short of the appropriate standard, to

high i.e. a deliberate breach of, or flagrant

disregard for the law.

Factors such as whether there was cost-cutting at

the expense of safety or any existing health and

safety records are also considered at this point.

The level of harm is then categorised on a level of

1-4 and cases involving corporate manslaughter

are classed as either Category A – where

incidents are indicated to have had a high level of

harm or Category B – where a lower level of

culpability has been established. The fine

imposed is then determined based on the annual

business turnover.

The way to avoid facing such heavy penalties is

to have an effective and robust approach to

complying with health and

safety laws.

The risks at every site must be carefully

considered and site specific risk assessments

and method statements drawn up before works

commence rather than relying on generic

assessments.

“A signed, dated

document is the

crucial piece of

evidence a contractor

needs”

Every worker should sign site specific health and

safety assessment forms at the outset of each job

to ensure they are aware of any risks, the control

measures in place and personal protective

equipment needed.

A signed, dated document is the crucial piece of

evidence a contractor needs to demonstrate the

risks have been identified and reduced to the

lowest possible level in compliance with the

relevant statutory duties of care and Health and

Safety Regulations.

Without this evidence, the contractor could find

themselves exposed to claims for civil damages and

if serious enough, a prosecution by the HSE which

may ultimately lead to a significant fine or even

imprisonment. It’s really not worth the risk – to the

safety of staff and to the future of the business.

Contact ECIC

0330 221 0250

www.ecic.co.uk

Left: Ian Hollingworth, Head of Claims

for ECIC

24 TC JUNE 2018


New look.

Same great

service.

Talk to us.

Speak to our friendly team today

and let us find a complete solution

for your next project.

01242 265 100

sales@fixingpoint.com

Roofing &

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Contract Talk

WHAT’S IN A NAME?

Our ongoing series looking at the different aspects of setting up and running a business as a

roofing contractor continues, and this month Janine Brady, SIG Roofing’s Marketing

Manager, discusses the importance of your company name.

Choosing a name for a business is one of

the first big decisions that roofing

contractors have to make when setting up

their own business. Coming up with a name for a

company can also be a very exciting part, as it

can give contractors a real sense of pride in the

business and service offering they are creating.

Like any business, roofing contractors shouldn’t

underestimate the power that a company name

can have. How many people, for instance, have

heard of a business called BackRub? Not many

I’d imagine. However, if I said the name Google,

I’d be shocked if you hadn’t heard of it. BackRub

was in fact the original name for Google before

the founders changed the name in 1997, and this

brand is now so powerful that it’s in the Oxford

English Dictionary!

I know this is quite an extreme example, but it

does demonstrate that a business name is a

valuable asset that can help build your

reputation, not just with potential customers, but

also with suppliers and when you are trying to

attract new recruits for business growth.

So, when choosing your company name, there are

a few items that contractors should consider:

Make it memorable

A catchy and memorable business name can

benefit you massively in the long run. Word of

mouth is one of the most powerful forms of

marketing and attracting new business. You want

a name that sticks in the customer’s memory so

they recommend you to their friends and family,

or via social media recommendation sites.

Be careful to avoid business names that include

unusual spellings – make sure they are easy to

pronounce and remember; simple and

straightforward is the basic rule of thumb and the

shorter the better. It’s also best to avoid quirky

words; it may have worked for Apple and Google,

but for a roofing contractor, it’s a risk if people

don’t understand what you do or the service you

provide.

Once you have chosen the name, test it out and

get a few opinions. You might love it, but it’s

always better to get different perspectives on it.

Will your customers – and your staff – be able to

relate to it? Do they understand it? What does it

mean? These are all important questions to ask

friends, family and peers.

It’s also important to remember that Companies

House apply a number of rules and restrictions on

company names which you will need to adhere to,

like not having a name that is misleading or

offensive.

Is it available?

Once you’ve decided on your name, you need to

check it’s available. If the company name you

want is already being used, it’s best to avoid

copying so you are not forced, legally, to change

your business name in the future. Simply search

online for ‘company name checker’ to access a

number of sites that are authorised by Companies

House to allow you to check. It’s also good

practice to check the name or names you want

for your business using a search engine or looking

through the Yellow Pages.

Once you’ve checked the name is available, if you

are going to have a website it’s important your

domain name (i.e. URL) is available too. When

setting up a domain name it is best to keep it the

same as your business name, otherwise it can be

confusing. It may seem obvious, but setting up

Joe Bloggs Roofing Services Ltd and then

registering a website address as

www.joeroofing.co.uk will have consequences

with potential customers not being able to find

you online. In addition, if you are called Joe

Bloggs Roofing Services, register both

www.joebloggsroofingservices.co.uk and

www.joebloggsroofing.co.uk for example, it keeps

everything clear and easy to find for your

customers.

You’ll also have the option of co.uk, .com or .net.

For start-up roofing businesses you can choose

just one, although if it is not cost prohibitive you

have the option of purchasing multiple – this will

help when people are searching for you.

Once you’ve chosen your company name, you’ll

then need to register it. This can be done online or

by post via www.gov.uk and you will receive a

certification of incorporation when registration is

complete, usually within a few weeks.

Finally...

Whatever name you choose, remember that your

company name is an important part of your

business identity. This is a name that will appear

on the side of your vehicle, be on your business

cards, your letterhead and your website. More

than that though, your company name is also

something that identifies your business and the

service you provide. Having a name that you and

your staff believe in and your customers trust will

go a long way in building your reputation.

Next month: SIG Roofing offers advice and

guidance on your tax and VAT responsibilities.

Contact SIG Roofing

0845 612 4304

www.sigroofing.co.uk

@SIGRoofing

26 TC JUNE 2018


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valleys to verges, eaves and flashings.

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06/09/2017

123 Main St., Tadworth, A1B2 C3D Report: 12345678

TABLE OF CONTENTS

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Images .....................................................................1

Length Diagram .........................................................4

Pitch Diagram ............................................................5

Area Diagram ............................................................6

Notes Diagram...........................................................7

Penetrations Diagram.................................................8

Report Summary........................................................9

MEASUREMENTS

Total Roof Area =467.95 sq m

Total Roof Facets =24

Predominant Pitch =45°

Number of Storeys >1

Total Ridges/Hips =84.43 m

Total Valleys =17.07 m

Total Verges =14.63 m

s =111.86 m


Bats & roofing

BATS, ROOFING WORK & THE LAW

By Jo Ferguson, Built Environment Officer at the Bat Conservation Trust.

hen undertaking work to a roof or

accessing the roof structure for

assessment, it may be that bats are

encountered. These fascinating mammals are

heavily dependent on buildings as the majority of

UK species use them as roosts throughout the

year, now that many natural roosting sites have

been lost.

When they are present, bats are often concealed

in crevices, behind roofing felt, under lead

flashing or under ridge tiles and are not often

seen. Our most common bat species, the

common and soprano pipistrelles, weigh only 4-

5g and can fit in a gap as big as an adult thumb

in width – so they can access even the most

modern home! However, bats rarely cause any

problems when they roost in houses and as long

as bats aren’t handled, there are no known health

risks to the public associated with UK bats.

“Having bats in the roof

does not necessarily

preclude work from

being done”

There are 17 different species of bat breeding in

the UK, some very rare, others still quite

widespread, but all of which are fully protected

under international and domestic legislation. This

is due to loss of roosting and foraging habitat

which has caused the significant decline in bat

populations over the last century. The legislation

applies to protect all bats and their roosts in the

UK, whether they are present in the roost or not,

because bats move around and will use different

roosting sites depending on their specific needs

throughout the year.

A criminal offence may be committed if you:

1. Deliberately capture, injure or kill a bat;

2. Intentionally or recklessly disturb a bat in its

roost or deliberately disturb a group of bats;

3. Damage or destroy the breeding or resting

place (roost) of a bat;

4. Possess a bat (alive or dead), or any part of a

bat;

5. Intentionally or recklessly obstruct access to a

bat roost.

The potential fine for any bat related offence is

£5,000 and if more than one bat is involved, the

fine is potentially £5,000 per bat! In England and

Wales an offender can also be imprisoned for six

months, so there’s a lot for roofer to be aware of.

What to do if you find bats on a project

If bats are found when accessing or repairing a

roof or entering a roof void, leave the area

immediately and call the Bat Conservation Trust

National Bat Helpline for advice: 0345 1300 228.

The Helpline can send a volunteer round through

the local SNCO (Statutory Nature Conservation

Organisation) on a free of charge visit to a

domestic dwelling to check how the roof is used

by bats. They will then write and advise on how

best to go about any minor works, causing

minimal disturbance to the bats. If works will

cause major disturbance or involve the

destruction of a roost, then an ecological

consultant will need to be contacted by the roost

owner to provide further advice.

Having bats in the roof does not necessarily

preclude work from being done. What it does

mean is that the work will need careful

consideration, especially in terms of timing and

materials, so that the structure can continue to

be shared by bats and people. For example, there

are currently no breathable or non-breathable

non-woven spun-bond polypropylene /

polyethylene membranes that are safe for use

Brown long-eared roost in a roof void. pic: Hugh Clark

where bats roost. The filaments in these nonwoven

membranes entangle and kill bats.

Currently only type 1F bituminous felt may be

used in bat roosts.

Often work has to be carried out at a particular

time of year to minimise disturbance (bats are

usually only seasonal visitors to roofs). This is

especially relevant when bats have babies (May

– August) or if they are hibernating (generally

November to March). In some cases a license

may be required to carry out works.

Therefore, the earlier in the process the bats are

taken into account, the less disruption to roofing

and development works there will be. Ask the

occupier whether they are aware that they have

bats or if bats have ever been found in the house.

And be vigilant for droppings, concentrating on

the area beneath the ridge, the junction between

two ridges, down hips and over bays, around

chimneys and gables and all around the eaves.

Bats droppings are easy to tell apart from rodent

droppings because they crumble easily when

pressed in a gloved hand and can be seen to

sparkle in the light, due to the insects bats eat.

However, if you are in any doubt, contact the

National Bat Helpline for advice:

Contact The Bat Conservation Trust

0345 1300 228

www.bats.org.uk

@_BCT_

28 TC JUNE 2018


Safe in the Sun

CONTRACTORS, ARE YOU PLAYING

IT SAFE IN THE SUN?

Every year, 60 outdoor workers die from skin cancer and yet 86% of construction

workers admit they don’t wear adequate sun cream! Katie Prestidge, from Marley Eternit,

asks are you one of the ones putting yourself at risk? plus offers ten top tips to stay safe

in the sun on site.

Roofers may not think they are at risk because the weather in this country isn’t that hot, but skin

cancer rates are actually rising faster in the UK than in any other part of Europe. Yet, 90% of skin

cancer deaths are preventable by taking simple sun safety precautions.

As well as covering up, wearing suncream is very important but it is only effective when it is used

properly. That’s why, this year, we are focussing on safe sun cream use. As well as giving away free

mini bottles of suncream on carabiner clips, we’re issuing some important safety advice to make it

easier for site workers to keep themselves safe in the sun.

10top tips for staying safe in the sun on site:

“If you’ve got a bottle of

last year’s sun cream

lying around in your

van, check it hasn’t

expired”

1. Don’t let the British weather fool you; up to

80% of dangerous UV rays can get through a

cloudy sky. Make sure you apply sun cream, even

when it is cloudy.

2. If you’re unsure when you need to use sun

cream, check the UV index on the weather

forecast or on one of the free phone apps. This is

a good way to see whether you need sun

protection that day.

3. Where possible, cover up. Keep a shirt or

jacket on and consider following the Australian

example of using long sleeved, lightweight, UVprotective

PPE.

4. Wear a hard hat at all times, preferably with

a brim and flap that will cover your ears and the

back of your neck.

5. Don’t leave exposed skin unprotected. Use

sunscreen with an SPF of at least 25 and

remember to reapply regularly throughout the day.

6. If you’ve got a bottle of last year’s

suncream lying around in your van, check it

hasn’t expired. Sun cream generally has a shelf

life of two to three years and that’s only if it’s

stored properly.

If there isn’t an expiry date on the bottle, look out

for a small symbol of an open pot. This tells you

how long you can use the cream for once opened,

e.g. 18 months. When you open a new sun cream,

write the date on the bottle – that way you know

how old it is.

7. Apply sun cream liberally – as a rough guide

use around a teaspoon for the face and neck, six

teaspoons for the whole body. Admittedly you’re

unlikely to be measuring suncream out on site, but

you get the idea. Most people only use around half

the amount they need.

8. Don’t rely on a once-a-day sun cream –

they are unlikely to give adequate protection on

site due to sweating and face wiping. In fact,

consumer watchdog Which? tested four

sunscreens labelled ‘once-a-day’ and found that

after six to eight hours, their average SPF

decreased by 74%. So if you’re using a ‘once-aday’

cream, it is best to put it on in the morning

and reapply at lunchtime.

9. Drink plenty of water and stay hydrated. In

very hot, hard-working conditions, experts have

found that workers on site can lose up to 1.5

litres of water in sweat every hour! The Health

and Safety Executive recommends drinking 250ml

(or a cup) of water every 15 to 20 minutes in hot

weather to replace the fluids lost through sweat.

So, where it is safe to do so, keep individual

containers of cool, clean water within easy reach

at all times.

10. Make sure you take rest breaks in shaded

areas and take time to drink fluids, as well as

eating food to replace essential electrolytes

(sodium) that have been lost through sweat.

Get a free mini bottle of sun cream while stocks

last by sending your name and email address to

info@marleyeternit.co.uk. For more advice

about staying safe in the sun, visit:

Contact Marley Eternit

01283 722588

www.marleyeternit.co.uk

@MarleyEternit

30 TC JUNE 2018


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team on 0870 264 7766, or find out more at www.sigroofing.co.uk

PITCHED ROOFING

FLAT ROOFING

INDUSTRIAL ROOFING


Heritage Roofing

“IT IS A FAIRLY LARGE LEAP TO

HERITAGE ROOFING”

Total Contractor puts the questions on all things heritage roofing to Nigel Dyer (pictured),

Heritage Services Manager at Wienerberger.

TC: Can you define what the word heritage

means in relation to roofing?

ND: Heritage, in relation to roofing, can be defined

as a style of roofing tile or fitting found on historic

structures that is no longer mass manufactured.

Heritage roofing projects deal with the bespoke

replication of historical profiles and features in

order to maintain the original beauty of a period

building.

If a roof needs replacing or repairing on a listed

building, an appropriate replacement is needed.

To ensure this is the case, roof tiles need to be

produced and installed that are as close as

possible to the original style, colour and profile;

essentially ‘like for like’.

TC: What sort of materials would a heritage

roofer be proficient in installing and dealing

with?

ND: There are four types of materials used for

heritage roofing: clay, natural slate, natural stone

and thatch. A large majority of heritage roofing is

dominated by clay. We supply appropriate clay

roof tiles, through our Keymer and Sandtoft

brands, that will have the correct profile, colour,

and texture to match the age and style of a

building, as well as its surrounding environment.

TC: How big a leap is it for a roofer operating

in the volume housing market to diversify into

the heritage sector?

ND: It is a fairly large leap from roofing in the

volume housing market to heritage roofing. For

one, heritage roofing is not done at speed, as the

housing market is. Heritage

roofing is very methodical and

has to be completed to strict

standards, which means

extensive planning is necessary.

Conservation boundaries also have

to be considered, with appropriate

analysis and documentation completed. It isn’t

simply a question of building or restoring a house,

then putting a roof on top.

The roofers themselves also have to be extremely

skilled. The products they are working with are

sometimes very tricky to install. Usually with no

installation guidance, apart from advice sought

from Heritage professionals. The additional fixing

materials are completely different. Where modern

house-building will use Dry Fix, clips, etc; a

heritage build will use lime mortar and will

therefore need a lot more preparation and

attention to detail.

It is extremely important that the job is done

right, because organisations like Historic

England, Historic Scotland, etc., can enforce that

the roof is reinstalled to the correct measures if

mistakes are made, which can be costly and

time consuming. When seeking roofers for these

jobs, historical bodies will often look for someone

who is classified as a heritage roofer on the

National Federation of Roofing Contractors list.

These are some of the best roofers in the

country, who crucially learnt their skills on

historic buildings.

TC: What are some of the key considerations

that need to be taken into account when

installing bespoke roof tiles and materials?

ND: When installing bespoke

roof tiles and materials it’s

vital to focus on using the

right product, the right

installation method and the

right finish.

Any material chosen needs to reflect the

original product and build, as well as the products

commonly used in the surrounding local area. The

product is usually handmade and will need to

meet a certain colour, profile, texture and finish. It

then needs to be installed correctly, with the right

finishes. For example, if lime mortar was used

originally, this needs to be maintained.

TC: How does the Heritage Service work with

roofing contractors?

ND: The Heritage Service Team at Wienerberger

deals with roofing contractors mainly on a face to

face basis. A roofing contractor may come to us if

they have a project they are planning and need to

use a certain tile specified by the architects or

authority. They often ask for our advice and

guidance on how to install the tiles, and also to

work out the coverage needed. Using our

experience, we also advise on fittings and other

supporting products to sit alongside the tiles.

Finally, we also provide specifications and training

if required, showing contractors how a roof should

correctly be installed, using case studies from

similar work we have carried out in the past.

TC: Bespoke tiles must come at a premium.

What are the cost implications for heritage

projects?

32 TC JUNE 2018


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standard and have supporting documentation.

There’s no grey area on BS 5534, so take it as Red that roofing battens from Marley Eternit are

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Heritage Roofing

ND: It will come as no surprise that bespoke

products on a heritage build come at a much

higher cost than a similar sized new-build roof.

All bespoke products are handmade and therefore

take a lot of time, analysis and planning to create.

A lot of background work has gone into the

project, specifying and sourcing the correct tiles,

meaning that they come at a premium, which can

increase the cost of a roof up to tenfold.

TC: Are bespoke tiles ever used on modern or

contemporary projects? Can you give us

examples?

ND: Caring Wood (RIBA House of the Year 2017)

is a typical example of a modern project where

the architect wanted bespoke products on a new

build to fit in with the local environment. Some

modern building developments tend to look very

similar and architects seek individuality.

Architects are naturally very ambitious and

pushing the ‘edge’, in design and scope. This has

led to the increasing use of natural handmade

products on more bespoke and contemporary

projects. They want to create signature buildings

which add to their surroundings but have a nod to

the past.

TC: What are some of the more interesting,

unique and rare tiles and materials that could

be used on heritage projects? I saw you had

the Mathematical Tiles on show at the Listed

Property Show…

ND: Mathematical tiles are very old tiles dating

back to the medieval times, and were used as an

alternative to brickwork, which their appearance

closely resembled. From their initial appearance,

many cannot tell that the tiles are not brick. It is

not as popular a method as it once was, however

they are still used in restoration projects,

especially if they’re the style used on an original

building.

Other interesting tiles used in heritage projects

are peg tiles, a very traditional building product

which retained their popularity from earlier

periods until Victorian times. Before the invention

of nib tiles, tiles would have been Kent peg, with

many buildings around Kent and Sussex using

these. These are some of the oldest clay tiles in

the country.

Finally, we have Tegula and Imbex tiles –

overlapping roof tiles used in ancient Greek and

Roman architecture. They would have been made

during the Roman occupation originally and were

once a status symbol of the Roman Empire,

however these are now not frequently seen in the

UK. Though they did have a resurgence in the late

Victorian to 1930’s periods, and found their way

onto buildings of note in the UK; generally public

or private establishments.

TC: What sort of regulations and Standards do

heritage roofers and projects have to meet?

ND: Heritage projects often have to meet Listed

Building Regulations and may need approval from

Historic England or the National Trust in

conjunction with the local Conservation Officer.

This makes concise planning and skilled

workmanship vital to the whole process.

These regulations act as a guide to heritage and

restoration projects to ensure that the work is

undertaken and finished to an exceptional

standard. For example, plastic clips should not be

used as this is the incorrect style and method for

these types of projects. The methods used should

be in keeping with how the building was built

originally.

TC: If you are reusing tiles or sourcing used

tiles for a heritage project, what are the

potential risks and what should contractors

look out for?

ND: There are risks to reusing tiles as there is no

guarantee with them. Some reused tiles are fine,

but they need to be sorted and graded correctly to

ensure they are correct for the roof which can be

very time intensive. Even with this careful sorting,

it cannot be guaranteed the tile will be of a quality

Caring Wood is an excellent example of heritage products

being used on a contemporary project.

that will last a significant amount of time. It

should be kept in mind that these tiles have been

taken off a roof for a reason.

Furthermore, when dismantling these tiles there

are some factors that you cannot see – such as

hairline cracks – which will mean the roof will

start to fail sooner than a new tile. You are very

much working with the unknown with used tiles,

meaning there is much more of a risk. If you do

use them in conjunction with new tiles, then do

not mix them, place the older reclaimed tiles onto

a lower or separate elevation. This will ensure

they can be replaced easier in the future, when

they do start to fail.

New tiles provide much less of a risk and can be

made to the exact requirements necessary in

terms of colour and style. Clay is also a wonderful

material for aging beautifully, weathering very

well and blending in over the years. New tiles

offer a guarantee and peace of mind. They often

also work out a lot cheaper than reused tiles.

Reused tiles are often very scarce, and therefore

a more premium product.

Reroofing a house is expensive, so it is essential

it is done correctly. Heritage projects need a roof

to last for another 80-100 years, to be properly

installed and not to worry about the replacements

or repairs that reusing old tiles can incur.

Contact Wienerberger Heritage Services

0161 491 8200

www.wienerberger.co.uk

@wienerbergeruk

34 TC JUNE 2018


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Project Focus

“THE NEW ROOF HAS BROUGHT

THE BUILDING BACK TO LIFE”

Total Contractor hears how issues stemming from poor workmanship on a Surrey apartment

block were overcome to provide an attractive and weathertight roof.

Built by a major housebuilder in the mid-

1990s, the Kearton Place 30-apartment

block in Caterham, Surrey, is an

unfortunate example of how badly roofing can go

wrong. But it also shows how a roof can be

brought up to 21st century standards with a

detailed specification, good workmanship and the

comprehensive suite of products from Redland.

The shallow pitched roof – just 16°– had issues

from the start: it started to leak, mainly at the

bottoms of the valleys, soon after residents

moved in, and there were also condensation

problems.

“We’ve had continual problems with the roof and

leaks in six of the top floor flats despite constant

repairs over the past ten years”, said Richard

Mason, Head of Major Works at the Croydonbased

property consultancy HML, who manages

the building on behalf of the freeholders. He

commissioned The Tiled Roofing Consultancy to

advise and its report revealed a great list of

issues, any one of which would have caused

problems.

The roof tiles were laid on an

inappropriate rafter pitch

with the wrong head lap

and the detailing of both

the valleys and the side

abutments was also

incorrect.

Both the lead flashing laps and

the roof space ventilation were wrongly

installed, while the mortar bedded ridge was

loose, as were the roof tiles, which were not

properly clipped or nailed.

What lies beneath?

Consultant Chris Thomas recommended stripping

the roof back to the rafters so that the tiles could

be installed properly and the insulation could be

upgraded. But the stripped roof revealed even

more evidence of poor workmanship: the gutters

and fascia boards were set at the wrong level or

fixed to rotten timbers; the plywood soffit boards

were rotten and needed replacing

with fire resistant board; and,

at the base of the hips,

there were no jack rafters.

The hip rafters did not

reach the fascial board,

while the roof on one

section did not line up with

the roof next to it.

Chris drew up a detailed

specification for the replacement roof using

Redland products throughout because the

Redland Regent was said to be the only tile to

meet the main two criteria – the low pitch of the

roof, and visually matching the existing tiles.

“The Regent tile is one of the few products to do

both and I knew it from experience to be a good,

reliable product,” said Chris. “From there on it

was simply a case of using the appropriate

Redland systems and components.”

This choice pleased Darren Byard of Oakland

Roofing, the Sevenoaks-based contractor working

on the project, on several counts. “We use

Redland tiles on a regular basis and Regents on

many occasions,” he said. “But we hadn’t used

Regent Half Tiles before and they are very handy

for the lead valleys, because you don’t have to

make any small cuts to achieve the rake, so

there’s less wastage. In fact, I’d use them again.”

Images: Roofing materials from Redland helped overcome issues at Kearton Place, a 30-apartment block in Caterham, Surrey.

The details

The roofing details included replacing the mortar

bedding with the Dry Vent Ridge system, together

with the Redland Dry Hip system, with Kro-Clips

fixing the cut tiles. Installing Kro-Clips on the hips

simplified inspection, because they are fixed

before the dry hip system is put in place. At the

36 TC JUNE 2018


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“The Cloaked Verge System was

installed where the module sizes

provided a sensible fit. The system

provides high resistance to wind

uplift, is maintenance-free and

provides a neat finish to the verge”

eaves – with a traditional open loft space – 10mm Redland RedVent Eaves

Vent with Extension Trays into the loft space were used.

Lead was used at the top-edge abutments if it was not ventilated, yet if

ventilated, the Redland Top Edge Abutment Vent was installed. Ventilation

tiles were installed to terminate soil pipes and bathroom extract fans.

The Cloaked Verge System was installed where the module sizes provided a

sensible fit. The system provides high resistance to wind uplift, is maintenancefree

and provides a neat finish to the verge. It employs a one-piece concrete tile

to continue the tiling over the gable end and complies with the latest British

Standard requirement, eliminating the need for mortar bedding.

“I’m very pleased with the result and the way it has worked,” said Richard.

“The new roof has brought the building back to life, and now the roof has

been brought up to 2017 standards and should not need any major

maintenance for the next 50 plus years.

“Of course, the lead valleys and gutters will need to be cleaned every few

years, but apart from that it will be almost maintenance free.”

The client is pleased to report the project makes good economic sense too,

costing £212,000 including all the fascia, soffit and additional carpentry

repairs. That comes to about £7,000 per flat which, spread over the next 50

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JUNE 2018 TC 37


Lead Work

MAKE YOUR LEAD LAST: TOP TIPS

FOR LOOKING AFTER YOUR LEAD

By Dave Woolley, Midland Lead’s Technical Manager.

Lead is known for its durable and hardwearing qualities, when treated correctly it can face the

elements with ease and last over a hundred years while still presenting a beautiful finish. But lead

is also a soft and malleable metal and, like most natural occurring materials, it can deteriorate or

lose its visual appeal if not looked after properly. Below are a few tips to ensure this doesn’t happen:

“Lead is a simple and

undemanding product

to work with and – with

these tips on hand –

easy to maintain too”

1. Store your lead correctly

Before installing your lead rolls or sheets, make

sure you store them correctly. By doing so you

can be sure that they’ll be ready to use with

minimal preparation whenever you need them. If

improperly stored, lead sheet may become

discoloured. To keep your lead in perfect condition

follow these four simple rules:

• Store your lead in a clean, dry environment.

• Use a raised pallet so that the lead is not in

contact with the ground.

• Avoid stacking the pallets, this could bend the

lead beneath.

• Keep the original packaging

on until you’re ready to use it.

2. Treat your lead

When it comes to caring for

your lead the best piece of

advice is this: treat your lead with

patination oil first. Treating your lead with

patination oil before installing it means you won’t

have to worry about cleaning it after installation.

Simply apply a coat of patination oil over your

Left: Dave Woolley, Midland Lead’s

Technical Manager.

lead products before installing

them to prevent unsightly

white stains on tiles or

brickwork adjacent to new lead

work. The oil also seals the

surface from damp, so there’s never

any lead oxide run-off.

Patination oil gives lead a wonderful sheen and

lustre too. It’s quick to apply and works out at

pence per square metre.

38 TC JUNE 2018


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Lead Work

3. Tips for cleaning your lead

As mentioned above, if lead is stored correctly, or

properly treated with patination oil after it has

been laid, then most stains will be prevented. But

if you find that your lead has stained before,

during or after installation, this is what you need

to do:

• For light white stains on the surface of a newly

laid lead sheet use a nylon brush or very fine wire

wool with a mild acid solution, for example

vinegar or lemon juice.

• If the stains are heavier and the lead is newly

fitted, then remove the sealant and then clean the

lead sheet with the acid solution. Once done,

apply patination oil and use a non-acid-curing

sealant or traditional mortar on the joint that

needs to be sealed.

• Rusty or orange stains on the surface of the

lead sheet require our specially developed lead

cleaning gel. Remove the stains with a nylon

brush or scourer.

• For red stains on the surface of the lead sheet,

use a strong detergent and remove the stains with

a nylon brush or scourer. Then dry the lead sheet

“For red stains on the

surface of the lead

sheet, use a strong

detergent and remove

the stains with a nylon

brush or scourer”

with a soft cloth and apply a layer of patination oil.

Once you’ve dealt with the stain, treat the lead

with a coating of patination oil. First, wash the

lead thoroughly with clean water and allow to dry.

Then apply the patination oil with a soft, clean

cloth. This will prevent any further staining.

Before (left) and after (below) lead cleaning gel has been

applied.

Above: Lead tools, lead roll and marker.

Lead is a simple and undemanding product to work

with and – with these tips on hand – easy to

maintain too. If you do require any more information

on how to keep your lead in premium condition,

Midland Lead offers video guides on its YouTube

channel, including how to apply products with

patination oil correctly. Patination oil, cleaning gel

and a whole array of other lead ancillary products

can be found on the website below:

“If lead is stored

correctly, or properly

treated with patination

oil after it has been

laid, then most stains

will be prevented”

Contact Midland Lead

01283 224 555

www.midlandlead.co.uk

@MidlandLead

40 TC JUNE 2018


Successful Waterproofing begins

with Quality Components

Lightweight

Bitumen

Membranes

Single Ply

Membranes

Self Adhesive

Membranes

Put Polyglass at the centre of your

Waterproofing requirements

www.polyglass.com

Value through Innovation

Polyglass GB Ltd

Unit 1 Electrium Point Ashmore Lake Way

Willenhall West Midlands WV12 4HD

T: 01902 637422 F: 01902 637459

e: info@polyglass-gb.com


Membranes

STEP BY STEP: A GUIDE TO

INSTALLING SARNAFIL HD

Sika Sarnafil’s Mark Hibberd (pictured) talks us through installing Sarnafil HD, the

manufacturer’s thickest ever membrane developed in response to the demands of modern

construction projects.

Launched last year, Sarnafil HD is a robust system that has been

designed to withstand heavy foot traffic and punctures. Rigorous

testing at the Sika research and development facility has shown that

this is without doubt the most durable system Sarnafil has ever offered.

Here is my guide for ensuring the perfect, weatherproof finish that will stand

the test of time:

“The important

factor for the

spray products is

to keep the spray

tip nozzle clean”

Step 1: Decking

First things first, make sure the structural deck is in

line with the recommended specification from the

manufacturer of the products to be installed – be

aware, as once installation has begun, you as the

roofing contractor could be liable.

Plywood/OSB: Should be a minimum of 18mm thick

or it will be too flimsy to act as a structure. Always

ensure that if the deck has been installed by others it has been fastened to

the substructure in line with requirements, with heads of nails or screws

punched or countersunk flush with the surface of the deck.

Concrete decks: Should have a smooth wood float finish, free of nibs and

Step 1: A coat of Sika Spray Primer 610 is applied

evenly onto the decking.

snots, otherwise these will potentially damage the air

vapour control layer and could also compromise the

adhesion if a bonded AVCL is to be installed.

Metal decks: The required thickness is normally

0.7mm but can be 1mm or 1.2mm.

The thicker the deck, the better the loading potential and

the greater the pull-out value achieved by the fasteners.

As aluminium is a softer metal, the fixings will have a

lower design value and will need to be aluminium peel rivets or stainless

steel to prevent contamination. Work with the manufacturer who will

calculate the wind uplift design and specify the correct fasteners and fixing

rate so you don’t need to worry.

Step 2: Sarnavap HD

use a product like our new Sarnavap HD, a 2mm thick

foil-lined self-adhered bituminous vapour barrier product.

Now we turn our attention to vapour control.

With most self-adhered products it is important that a

If an insulated warm roof build-up has been

coat of primer is installed to the decking.

specified then the first line of installation would be a

vapour control layer (or air vapour control layers as

We recommend our spray applied Primer 610, which

we should now refer to them). These normally fit into Step 2: Roll out the Sarnavap HD bituminous air cuts down installation time dramatically and is the

vapour barrier over the deck and remove the

two categories – loose laid polyethylene vapour release liner to engage the self-adhering obvious choice on larger projects.

control layers or adhered vapour barriers. The type is bituminous surface to the substrate.

Installing is a simple procedure, just roll out the

usually dictated by the humidity category of the building.

Sarnavap HD over the deck and remove the release liner to engage the selfadhering

bituminous surface to the substrate. Then use a water filled roller

On projects where it is important to weatherproof the building as quickly as

possible to allow other trades to carry out works inside the building in the dry, to expel any air bubbles or wrinkles.

42 TC JUNE 2018


ROOFLOCK TWELVE HR

METAL CLADDING REFURBISHMENT COATING SYSTEM

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CORROSION PROTECTION

• WIDE COLOUR RANGE

HAVE YOU EVER WONDERED…

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specified for a coastal environment?

• LOW DISRUPTION TO

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GET ALL THE ANSWERS

Our CPD seminar guides you

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Email us to book now!

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ONLINE

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info@rooflock.com

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Membranes

Step 3: Insulation

same depth, and more importantly to stop the fixings being

over or under tightened.

Mechanical attachment or adhering are the two

routes available.

To adhere SarnaTherm G insulation to an adhered vapour

barrier Sarnacol 2162 is poured from a 5kg tin into beads

SarnaTherm G PIR insulation boards can be

which should be 10mm-20mm in width, alternatively the

installed by either method. When a polyethylene

VCL is installed, the insulation boards are then Step 3: SarnaTherm G insulation adhered to the air Sika C-250 spray applied insulation adhesive can be used

vapour barrier using Sika C-250 spray applied to speed up the installation.

loose laid and mechanically fixed by means of insulation adhesive.

Sarnafil fixings, insulation pressure plates and

The distance between each bead is in the Sarnafil

thermally broken tube fasteners. Using the nylon tubes - which prevent cold specification depending on the wind uplift calculations. After an hour the

bridging - means that the insulation boards can be kept as thin as possible adhesive should have cured enough to stop the board lifting but we advise

thus reducing the cost of the insulation.

that the boards are trafficked as little as possible.

The tubes are installed using a TP 19 fixing tool. This tooling acts as a

depth gauge or torque adjuster to ensure all fasteners are installed to the

If a board is tilted on an uneven deck, once it comes out of the semi cured

adhesive it will not adhere back in and so should be taken up and re-stuck.

Step 4: SarnaTherm HD

The Sarnafil HD system is made even tougher by

installing a high density PIR insulation board

underneath the Sarnafil membrane. This

SarnaTherm HD insulation can withstand impact and

high weight loadings. The boards should be adhered

to the surface of the preceding SarnaTherm G

The SarnaTherm HD boards are adhered to the

surface of the preceding SarnaTherm G insulation

using the C-250 insulation board adhesive.

insulation, bonded board to board by means of Sarnacol

2162 or adhered using the C-250 spray applied

insulation board adhesive.

If mechanically fixing the HD insulation, the first layer of

SarnaTherm G should be pinned into position and then

the fixation of the SarnaTherm HD carried out to the

Sarnafil specified fixing pattern and fastener density.

Step 5: Sarnafil HD Membrane

spray tip nozzle clean. If and when work is interrupted,

immerse the spray tip in cleaner and spray the end of

Now for the membrane itself. The installation of the

the applicator gun with a solvent flushing spray to

2mm thick G410-20EL Sarnafil HD membrane to the

remove excessive adhesive that could cure and block it.

SarnaTherm HD insulation is by method of adhering

the membrane using either Sarnacol 2170 roller

By keeping the canister turned fully on and controlling

applied contact adhesive, or by using the new Installation of the 2mm thick G410-20EL Sarnafil HD the adhesive by the control on the applicator gun,

membrane to the SarnaTherm HD insulation boards

Sarnacol 2172 spray applied contact adhesive. The using Sarnacol 2170 roller applied contact adhesive. pressure is kept throughout the hose and gun which will

spray applied version delivers quicker installation

keep the adhesive from curing inside it.

times, less stress on the applicator and less waste of product.

The application is a thin covering as a primer coat and then another

Sarnacol 2172 comes in an 18kg canister to which a hose and applicator adhering coat to the back of the membrane. The two are put together and

gun is connected. At the end of the applicator gun a small spray tip nozzle rolled over with a water filler roller to expel air bubbles and wrinkles and

is screwed on. This makes the adhesive spray out in what is called a ‘spray achieve an intimate contact. Finally, to seal the overlaps seams should be

fan’, which is a more controllable pattern than just delivering it like an heat welded either by a Sarnamatic automatic welding machine or hand

aerosol spray. The important factor for the spray products is to keep the welded using a Leister triac hot air gun.

“Attention to detail and following these

procedures will deliver a roof to be proud of and

one that withstands the pressures of modern

construction methods”

Contact Sika Sarnafil

01707 394444

gbr.sarnafil.sika.com

@SikaSarnafilUK

44 TC JUNE 2018


Market Overview

THE UK ROOFING MARKET: AN

UPDATE ON SECTORS AND SIZE

AMA Research’s Keith Taylor provides an overview of the UK roofing market.

The UK roofing market can be broadly split

into pitched roofing products, flat roofing

systems and industrial roofing systems. The

use of pitched roofing products, such as tiles and

slates, is largely dependent on demand from the

housebuilding and housing RMI sectors, although

commercial uses are not insignificant.

Conversely, demand for flat roofing membranes

and felts and metal roof panel systems is largely

driven by refurbishment or re-roofing

requirements on commercial, industrial buildings

and public sector buildings.

Demand and size

Demand for roof coverings has been supported by

the growth of housebuilding and domestic RMI,

along with increased output in a number of

commercial and industrial new build &

refurbishment markets. The size of the UK roofing

market is estimated to be over £1.3bn in 2018, at

manufacturers’ selling prices.

However, tendering for commercial and

housebuilding roofing projects has remained

highly competitive under challenging market

conditions, with some firms putting in low bids to

secure contracts. Additionally, an acceleration in

the shortage of skilled roofers has resulted in

higher wages, which has contributed towards an

overall reduction in margins.

Above: UK Roof Tiles – % Mix by End Use Sector by Value.

By product group, the largest two

sectors are metal roofing

systems and roof tiles and

slates, which together account

for the majority share. The other

major product sector within the

roofing market is for flat roof

membranes. Smaller sectors that are also

significant include rooflights and niche products

such as shingles, green roofing systems and fully

supported metal roofing.

Roof tiles and slates

The roof tiles and slates market is influenced by

housebuilding levels and has benefitted from

increasing volumes of housing starts since 2012.

Since then, demand for concrete tiles on

housebuilding developments has translated into

strong annual growth levels in this sector. To a

lesser extent, growth has also been stimulated by

improving demand for higher value clay roof tiles

and natural slates on domestic and commercial

re-roofing works, and also more prestigious,

lower volume housebuilding projects.

In the roof tiles and slates sector, housebuilding

is estimated to account for up to around 60% by

value. By volume, this is likely to be a little higher

as most products used are lower value concrete

tiles with higher value clay tiles and natural

slates largely used for re-roofing. There are strong

Source: AMA Research Ltd / Trade Estimates.

Left: Keith Taylor, Director at

AMA Research.

regional variations in the types

of material used, partly

because planning regulations

require the specification of new

roofs to blend in with the surrounding

properties. For example, slate and natural stone

are much more widely used in northern England,

Scotland and Wales than elsewhere, while clay

tends to be more widely used across the south

east.

Flat roofing sector

In the flat roofing sector, new housing accounts

for a relatively low level of demand, while RMI

works such as garage re-roofing and housing

extension projects represent a core area of

demand, particularly for bitumen, EPDM and GRP

membranes. The markets for EPDM and other

types of single ply membranes (SPMs) have

grown strongly over the last six years or so, also

taking some share from bitumen sheets within

the commercial sector.

Metal roofing

Metal roofing systems have experienced steady

recovery in terms of market value, something

which is in large part driven by growth in the

installed area, now estimated to be over 20

million m². A key driver has been the construction

of factories and distribution centres, out-of-town

retail & leisure buildings and agricultural units.

Warehousing and factories alone account for

almost half of the total area of metal roofing panel

systems installed. At present, there is an ongoing

requirement for additional warehouse space

connected to the growth in online retailing.

46 TC JUNE 2018


QUALITY

YOU CAN TRUST

The KeeGuard®rooftop edge protection is a free standing guardrail

system which does not penetrate the roof membrane. The system is

modular in design and features Kee Klamp®open style fittings which

allow quick installation of the horizontal rails and 100% recycled PVC

counter weights. The KeeGuard®range includes standard vertical,

raked, radiused and folding systems.

Features and Benefits:

• Minimum components for ease of installation

• Unique Kee Klamp®open style fittings for quick installation

• Proven counterbalance system

• Does not penetrate roof membrane

• Minimum components for ease of installation

• No welding, threading or bolting required on site

• For use on concrete, asphalt, PVC membrane and felt roof surfaces

• Compatible with most configurations of flat roofs up to 10° slope

www.safesite.co.uk

Tel: 01293 529977

Email: info@safesite.co.uk


Market Overview

Rooflights

With the increase in flat roof construction, the

rooflights market has also grown, driven by

Building Regulations and general energy

efficiency requirements for daylighting in

factories, schools and offices. Other sectors, such

as home extensions and commercial property

extensions, have also seen an increase in

demand for rooflights.

Distribution of materials

The distribution of roofing materials varies

significantly between different product sectors.

Builders’ merchants and roofing merchants are

the key routes to market for suppliers of concrete

and clay tiles.

As the majority of roofing slates are imported,

independent importers and distribution networks

are the main channels in this sector.

Since flat roofing systems are mainly used on

commercial buildings, the main distribution

channels in this sector are roofing merchants and

direct sales, while builders’ merchants typically

only supply bitumen felts for RMI and extension

projects.

Direct supply from the manufacturer is the main

route to market for profiled metal roofing projects,

which often require bespoke structures, requiring

the contractor to work closely with the

manufacturer.

The future – modest growth

Going forward, we forecast a stabilisation in

demand for roofing products through to 2021,

with more positive market growth towards the

latter part of the forecast period. Economic

uncertainty in the UK is currently impacting

demand for both public and private sector

construction, as falling levels of overseas

investment in major projects and the potential

loss of skilled tradespeople could lead to the

cancellation or abandonment of some

developments. Overall, the market is forecast to

grow by a very modest 1-2% between 2018 and

2021.

“Going forward, we forecast a stabilisation in

demand for roofing products through to 2021,

with more positive market growth towards the

latter part of the forecast period”

Positive factors: RMI sector

That said, there are a number of more positive

factors as far as the roofing sector is concerned.

In particular, a large part of the roofing market

depends on demand from the RMI sector. As such

the market remains supported even during

difficult economic times, since roof repair works

often cannot be easily delayed or postponed.

Housebuilding demand

A further positive factor is that demand in the

housebuilding market remains high and current

levels are positive. The private sector will

continue to take a pivotal role into the mediumterm,

public sector housing completions should

be underpinned by current housing policies. The

Government has recently indicated that it wants

to support the affordable sector and that should

provide some stimulus to the roofing sector.

Non-domestic

In addition, performance of the roof coverings

market, especially for metal panel and flat roofing

systems, is highly influenced by activity levels in

the non-domestic construction sectors, with

infrastructure, education and offices key subsectors.

More information is available in the report

‘Roofing Market Report – UK 2017-2021

Analysis’, which is published by AMA Research.

The report is available now and can be ordered

on the details below:

Contact AMA Research

01242 235724

www.amaresearch.co.uk

@AMAResearch

48 TC JUNE 2018


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01858 410372

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JUNE 2018 TC 49


Fastener Tech

UNDERSTANDING THE FASTENERS &

UNDERSTANDING THE MATERIALS

In the first of a series of articles looking at the key issues concerning fixings for roofing and

cladding projects, Brian Mack, Technical Business Development Manager at EJOT UK,

explains why the technical attributes of the fastening connection have never been more

important and what this means for the contractor.

You would be forgiven for assuming that the

materials being fixed to structures and the

structures themselves have not altered in

20 or 30 years, but it comes as a surprise to most

people involved in the fastener specification

chain that this is far from the truth. In an ideal

world, a regular ‘knowledge upgrade’ is all that’s

required in order to be confident that today’s

product choice is going to meet tomorrow’s

performance criteria. But that takes time and

time is the enemy of us all.

This is where the knowledge and support of the

original fastener manufacturer is absolutely vital.

Understanding the known environment and

composition changes to building materials

requires an equal determination to evolve and

innovate. It also often comes as a surprise how

the level of fastening technology itself actually

shapes the modern building fastener.

At EJOT’s R & D facilities around the world,

advanced testing of all fastener performance,

from its atomic structure to the effects of

manufacturing processes over decades, is an

everyday function. And that’s for industries far

beyond building and construction; electronics,

automotive assembly and aerospace design are

just a few serviced by our fastening portfolio.

Many years of technical analysis as to the

reaction of dissimilar materials and the physical

performance of a fastener’s base material and

coating is essential in understanding just this one

part of fastener selection. It is not always

apparent that this level of technological expertise

is being used on the humble light section

Above: The knowledge and support of the original fastener

manufacturer is absolutely vital; Top, right: Understanding

composition changes to building materials requires a

determination to innovate; Right: advanced testing of

fastener performance, from its atomic structure to the

effects of manufacturing processes is an everyday

function.

fastener…but it is!

From roofing and cladding envelope systems, to

the fixing of mechanical and electrical ancillary

products, secondary steel work and structural

supports, the technical attributes of the fastening

connection have never been more important. Not

taking a serious look at the fastener specification

is simply not an option.

The demands on construction and the increasing

surveillance of our industry can be countered by

good specification and selection of fastener

components. Generally, fasteners are not

replaceable therefore long-term performance is a

critical part of the selection process.

Understanding their critical use and performance

requirements is paramount in ensuring that the

project’s design criteria is met during the

construction process and throughout the life cycle

of the building.

Technical support is key in this process. First

point of call is what is being fixed and what it’s

being fixed too; ultimately understanding the

fastener and understanding the materials and

systems involved. The interaction between the

fastener component with these materials to

effectively clamp them together, give long-term

mechanical performance, resist deterioration

from the environment, and the metallic and

material composition of the constituent parts of

the application is crucial.

The more information you have on an application

with to regards the physical attributes of the

connection, materials, atmosphere internally and

externally, the more informed advice the fastener

manufacturer can contribute to your specification.

Contact EJOT UK

01977 687 040

www.ejot.co.uk

@EJOTUK_Building

50 TC JUNE 2018


passionate about slate

one name

As the UK’s leading merchant of roofing products

and services, we supply industry leading ranges

of roofing slate, setting the benchmark in natural

slate with our SIGA Natural Slate.

SIGA carefully manages every step of the journey from the quarry

to the roof, bringing you:

n Consistency of quality and supply

n Complete traceability

n Choice and variety

n Warranties up to 75 years

With a wide range of accessories and fittings, including:

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TIMBER SPECIALISTS

Visit your local SIG Roofing branch for more info or find

out more at www.sigroofing.co.uk

PITCHED ROOFING

FLAT ROOFING

INDUSTRIAL ROOFING


Opinion

CONTRACTORS: TAKE NOTE OF

MANUFACTURERS’ GUIDELINES

By Jason Wood, Contracts Director at Fixing Point.

When it comes to roofing and cladding,

product specifications are an essential

part of the construction process.

Following specifications and guidelines can save

time, cost and the potential for a serious

headache later down the line.

A good specification provides clear details on the

type of materials that should be used, how they

should be installed, finished or tested and

ultimately, how to ensure the best possible quality

end product.

Yet, expectations and pressures on contractors to

deliver projects on time and to tight budgets are

always high.

It’s not surprising, therefore, that some

contractors might feel tempted to take measures

to save crucial project time by cutting corners or

opting for cheaper materials wherever possible.

Working under such high pressures could lead to

this sort of decision seeming like an easy solution

to a frustrating problem.

Early failure

But when it comes to fixings and fasteners, the

temptation to substitute products with cheaper,

more accessible or non-compliant alternatives

can risk early failure and costly remedial work.

A manufacturer’s guidelines are in place for a

reason, and that goes far beyond meeting

compliance for the sake of ticking a box.

Images show stainless steel fixings

suitable for rooflights

In the roofing and cladding industry,

understanding and following

these guidelines is perhaps

even more relevant and

important than any other

aspect of building

construction.

So what are the actual risks

associated with ignoring a

manufacturer’s advice?

Invalid guarantees

Deviation from installation specifications, for

example using carbon steel instead of stainless

steel as a more cost-effective alternative, will

actually render the product’s guarantee invalid.

This, of course, means that aspects of the

completed project will not be finished to the same

standard and can be very misleading for clients.

This is a particularly risky move to take when

opting for a fixing with a limited or shorter

guarantee than the panel it is being used to

secure.

What’s more, site inspectors are likely to pick up

on any product deviations during construction

visits or after completion, which can add

significant delays and the potential for more costs

if issues are raised.

One of the biggest problems comes when

contractors ignore specifications when installing

rooflights. This is the one area in

which everyone, without fail,

should refer to the

manufacturer’s guidelines.

Rooflights are there to

provide natural light in a

building. If you install them

with carbon steel fasteners

there’s a high chance of that fixing

corroding dramatically in bad weather.

At Fixing Point, we always recommend using a

stainless steel screw over carbon for fixing

polycarbonate rooflights in accordance with the

manufacturer’s specifications.

Ask questions

Communication is key throughout every phase of

the building envelope process, and it’s really

important to ask questions if you’re in doubt

about any of the quotations or drawings provided

in the specifications.

We would always advise caution when checking

the specifications of panels and fixings and

ensure that any like-for-like quote meets the

required standard, and decisions are not based

on price alone.

Architects and clients will expect their buildings

or installations to be guaranteed and to last. My

advice is to always do your research when it

comes to fixtures and fittings; even if you have

done similar jobs a hundred times before and

think you know what can be used.

Contact Fixing Point

01242 265100

www.fixingpoint.com

@FixingPoint

52 TC JUNE 2018


PROTAN BLUEPROOF – A ROOF FOR THE FUTURE

CAN YOU AFFORD TO LET

YOUR ROOF BE JUST A ROOF?

A roof represents exciting opportunities

for architects and property developers.

If you are on top of a tall building and looking out over the

urban landscape, you will see a lot of unutilised space.

Architects and property developers can no longer afford to

use the roof just to keep the rain and snow out and protect

your contents.

Using the roof for other functions creates additional values.

These values not only allow for increased profits, but also

add value to society at large and for the people living in

and around these buildings.

The roof can be a place where people can spend recreational

time, grow flowers and encourage wildlife. The roof can

also be utilised to solve other tasks that could be profitable

for the building project, such as generating electricity with

solar panels or taking control of heavy rainfall.

Protan has developed a unique BlueProof roofing solution

to avoid creating dead space on top of a building, enabling

use that space for water attenuation. That is both smart

and sustainable. The BlueProof system works equally well

for new buildings and refurbishment projects, and can be

combined with recreational areas, eco-friendly features

and energy production.

Protan BlueProof – coming to a roof near you soon.

Safe

Sustainable

Cost effective

Space efficient

protan.co.uk


Alternatives to Gas Torches

WHEN TO MECHANICALLY FIX TO

AVOID FLAT ROOF FIRES

By Warwick Badams of Fixfast.

Gas torches are the traditional method for

fixing bituminous membranes to flat roofs.

But with 11 fires on UK construction sites

every single day, and hot works responsible for

15% of blazes on commercial and industrial

premises, there’s an increasing demand for

contractors to use alternative methods.

In fact, the NFRC’s excellent Safe2Torch campaign

estimates that alternatives are required for at

least 50% of all flat roof installations in the UK.

Safe2Torch identifies a long list of common rooftop

scenarios where the use of gas torches isn’t

appropriate. These are:

• On timber or fibreboard roof decks, upstands or

fillets, even if treated with bituminous primer.

• On old metal roof decks where troughs may

contain debris.

• On insulation that isn’t specifically designed

and tested for use with gas torches.

• Near expansion joints with voids or filled with

foam or fibreboard.

• Near open perpends or any cavities.

• Near cladding, hanging tiles, slates and

thatched roof sections.

• Under pitched sections where tiles overhang

the flat roof.

• Near plastic fascias and soffits.

• Near rooflights of any type.

• In confined spaces.

• At junctions with existing waterproofing where

flammable material may exist (e.g timber, sarking

membrane or DPC).

• Near recently-applied solvent-based coatings.

Above: Illustration shows areas where gas torch use may not

be appropriate.

• Near air vents, ducts, and window and door

sills and frames.

• Near kitchen plant which may be coated in oils.

• Near ducts and trunking which may have

flammable wrapping.

• Near metal or plastic copings and cappings.

• Near plastic pipes, curbs and domes.

Flame-free policies

In addition to this list, many main contractors and

building owners are now adopting flame-free

policies, which prevent the use of gas torches for

any construction process on site, even where

these scenarios are not present.

At Fixfast we want to build on the NFRC’s

valuable Safe2Torch guidance by sharing our view

on the best alternative method to use when gas

torches aren’t appropriate. In these

circumstances, there are two main options –

adhesives or mechanical fixing.

Of the two, mechanical fixing offers the greatest

flexibility for contractors. Many adhesives cannot

be used in temperatures below 5ºC. With the UK

climate, taking into account a rooftop wind chill

effect of -5ºC, this would have ruled out adhesive

roof work on 120 days in 2017 alone.

Mechanically-fixed bituminous membranes are

suitable for both cold and warm roof applications.

Unlike adhesives, there are no temperature

limitations on when the membrane can be installed,

and there is no need to allow for curing time.

They are easy to install, with no need for flames –

you simply use an electric screw gun to fasten the

membrane sheet on to the roof deck or the

insulation layer. Depending on the system chosen,

you can get fixings to suit insulation up to 500mm

thick.

With the right mechanical fixing system, the

energy efficiency of the roofs you install is

preserved using tube washers to prevent thermal

bridging. And some systems are even available

with a performance warranty of up to 40 years, to

ensure the longevity of the buildings you install,

provide peace of mind for your customers, and

protect your reputation.

For many flat roofing applications, use of gas

torches can still be appropriate, provided the

risks are properly assessed and managed. Where

alternatives are necessary, or where a project

requires the specific benefits of an engineered

solution, mechanical fixing offers the best

combination of ease of installation, performance

and cost to help you deliver safe, long-lasting

bituminous flat roofs.

Contact Fixfast

01732 882 387

www.fixfast.com

@fixfast_uk

54 TC JUNE 2018


Roofing Updates

ASSURANCES WITH REDLAND

On-site training, top quality workmanship and a 15-year guarantee led Trivallis, one of the

largest social landlords in Wales, to choose the free-of-charge roof specification service

offered by Redland when it needed to re-roof the Maerdy estate in Rhondda, South Wales.

Maerdy estate in Rhondda, South Wales

Lee Tapper, from Trivallis, explained: “The service ensures that we meet the current British

Standard, we get the technical advice that we need and we get the guarantee from Redland which

means we know we don't have a problem with the roof for 15 years. We know that our properties

are watertight and that our roofers know exactly what they're doing.” www.redland.co.uk

FASTER, SAFER, STRONGER FROM KLOBER

Tests at the BRE’s Garston laboratories have proved that Klober’s Permo extreme RS SK2 roofing underlay can

withstand the rigours of the UK’s weather without the need for support boards beneath it.

Klober says this means that roofing contractors can make significant savings in time and materials. Graham Copson,

Klober’s Technical Manager, estimates that removing the need for plywood or OSB boards and counter battens will save

at least £8 per m². It will also save on labour costs, and remove the safety risks associated with lifting and laying

boards. “The way Permo extreme RS SK2 performed in the tests underlines what a premium product this is,” said

Graham. “There was no leakage, even at the most extreme conditions.” www.klober.co.uk

Our mission:

“To provide standards and

guidance to our members,


businesses and householders,


skilled, professional sector


industry.”

Find out more at nfrc.co.uk

@TheNFRC

JUNE 2018 TC 55


Roofing Updates

PEEL & STICK WITH SIKA

Sika Sarnafil has launched what it describes as a completely unique ‘peel and stick’ self-adhered single ply

membrane that does not require a primer. Quick and easy to install, Sika Sarnafil says it also mitigates the potential

risks associated with adhesives and primers, making it a trusted choice for contractors and specifiers alike.

The G410-15 EL SA membrane combines Sika Sarnafil’s tried and tested BBA certified single ply membrane with new selfadhesive

technology researched and developed in Switzerland. The adhesive is factory installed, removing the need for on-site application.

Thanks to this new technology, the membrane does not require a primer and is free from volatile organic compounds (VOCs). Not only does this significantly

speed up the installation process, it is also beneficial from a health and safety and environmental perspective, alleviating the risks for the specifier, contractor

and client. The absence of VOCs means that the new system is especially well suited to sensitive environments such as hospitals, schools and other public

buildings that could be in use during roofing works.

For further info on all these roofing updates and more, visit www.total-contractor.co.uk

Sika Sarnafil’s new peel and stick selfadhered

single ply membrane

Dean Grady, Product Manager for Single Ply Membranes at Sika, said: “This new roofing system was born out of listening to our customers and finding out what

they really need. We’re not a company to rest on our laurels and the launch of our new self-adhered membrane proves just that.” gbr.sarnafil.sika.com

OLD CHARM AT NEW PROPERTIES

CUPA PIZARRAS’ Heavy 3 slate has been specified by housebuilder ZeroC to bring a

traditional look to houses being built in the new town of Tornagrain, near Inverness.

Tornagrain has been designed as a traditional market town and

will provide residents with a range of facilities. The town’s

houses and buildings will vary in appearance to reflect the look

of towns of the Inverness region.

The in-house design team at ZeroC selected CUPA PIZARRAS’ Heavy 3 slate as a suitable alternative

for the Ballachulish Scottish slate that was widely used until the quarries closed in the mid 1950s.

The dark-grey, 7-8mm Heavy 3 convincingly replicates the characteristically thick, Ballachulish slate.

The advantage of a heavy slate is the additional weather resistance that was vital for this project due

to the proximity of the development to the North Sea coast. www.cupapizarras.com/uk

WALLBARN GROWS WITH ONLINE

Since working with eCommerce provider Construction Materials Online (CMO) and its three

brands, Roofing Superstore, Insulation Superstore and Drainage Superstore, Wallbarn has

seen sales grow by 45% in the last year.

Julian Thurbin, Wallbarn Director, said: “We are constantly innovating and developing our product

range to meet the needs and evolving building practices of our customers – which includes

architects, designers, contractors and developers.” Wallbarn’s most recent innovation is its green

roofing system, the M-Tray (See left). www.constructionmaterialsonline.co.uk

TEAM EXPANSION AT AWMS

AWMS has expanded its specification team with the appointment of Michael Barnes.

Michael joins the business as National Account & Specification Manager for Rainwater and

Skyline. With 19 years’ experience in building product sales and specifically rainwater

management, he brings in-depth knowledge and experience to the business. His role will include

liaising with major building contractors and architects, and delivering CPDs for the two brands.

He will also be working on expanding AWMS’ approved installer scheme.

www.alumascwms.co.uk

56 TC JUNE 2018


TECHNICAL TALK

BLM British Lead has announced the launch of its own in-house technical support service with David Pounds

joining the company as Technical Advisor. David comes with a wealth of knowledge and experience in the

industry, having spent 13 years as Technical Advisor at the Lead Sheet Association.

The service aims to fulfil the requirements of architects, specifiers, surveyors, contractors and property owners working at

design, construction or post installation stages. Russ Taylor, Sales Development Manager at BLM British Lead, commented:

“We are really pleased to have David on board. He brings an extraordinary amount of expertise to our business, allowing us

to provide a first class technical service for the lead industry.”

David Pounds, Technical Advisor, BLM

British Lead

A wide range of services will be available including free basic advice through to five levels of paid service for more in depth or detailed responses, reports and site

visits, as well as bespoke support packages.

For more information on the level of support you require or for further advice on working with lead in construction, contact BLM’s technical team on 0330 333 3535 or

email: technical@britishlead.co.uk

INFINITE OPTIONS FROM INFINITY

Alumasc Rainwater has introduced Infinity – the new name for its high-performance

steel gutters and downpipes. The galvanised steel system is manufactured in Germany

using the latest in material and manufacturing technology. It comes with a 15-year

product warranty and is 100% recyclable.

Infinity from Alumasc Rainwater.

Pete Wainer of Alumasc Rainwater said: “Infinity steel rainwater represents innovation,

cutting-edge design and market-leading performance. It is the practical, reliable and stylish

choice for new and existing buildings.” www.alumascrainwater.co.uk

QUALITY AND ECONOMICAL

When building planning requested the use of natural slate for the roofing of Lansdowne

House, a large contemporary property in Cambridge, CUPA PIZARRAS’ H12 slate, which is

both cost-effective and met the required finish, proved the perfect product for the job.

A total of 8,000 CUPA H12 slates were used for the 300m² roof of

Lansdowne House, laid by Kieran McGinty of K. McGinty Roofing.

Homeowners Tim and Moira Ewbank had looked into using Welsh slate for this sophisticated

new-build in the grounds of their period farmhouse but were pleased to find, with the help of

their team on the site, that CUPA H12 proved to be a more economical option, while still

offering excellent quality. www.cupapizarras.com/uk

A BIG STEP IN THE RIGHT DIRECTION

Solid Gear continues to modernize safety footwear with the revolutionary ‘Infinity’ technology in this

new shoe.

For added protection, the shoe’s NANO toe cap is

40% stronger than fiberglass and has a more

athletic look than conventional metallic ones.

Combining a lightweight athletic look with maximum breathability and superb safety features, the new VENT

safety shoe is ideal for workers who are constantly on the move. VENT’s upper is made from lightweight mesh

combined with Cordura and a TPU reinforcement to ensure cool comfort, maximum breathability and enhanced

durability. While the shoe’s two midsoles deliver stability, flexibility and optimal energy return for enhanced

comfort on your feet, the rubber outsole provides anti-slip protection. www.solidgearfootwear.com

JUNE 2018 TC 57


Recycling

TACKLING YOUR WASTE PROBLEM

Ben Jayes talks about his ‘light-bulb moment’ regarding recycling and explains what

contractors and other building products suppliers could learn from his recent experience.

Industry best practice tells us that up to 95%

of all construction site waste could be

recycled, as long as projects are meticulously

planned and surplus materials are sorted into

appropriate waste streams. It’s a positive

reflection on the construction sector that just

about every major contractor has embraced the

‘reduce, reuse, recycle’ mantra. Admittedly,

Vivalda came relatively late to the recycling party,

finding that most industry-backed initiatives had

closed up shop, given their success. However, the

positive uptake of recycling by all the big players

– who love to shout about sustainability in their

annual reports – has created an information

vacuum for smaller businesses keen to do the

right thing where waste is concerned.

Our initial research into waste recycling proved

less than fruitful at first. WRAP, the governmentbacked

initiative stopped actively promoting

construction waste recycling back in 2015. And

while the CIOB’s website suggested that it had

moved on to recruiting tomorrow’s construction

professionals, the CIC’s green construction panel

was looking at energy efficiency, not waste.

Clearly, all of the big contractors have been on the

recycling wagon for years, but there’s far less

information and support out there for companies

further down the food chain, and that includes the

long tail of smaller contractors and suppliers.

Encouragement for SME contractors

Despite this, our experience should bring

encouragement to SME contractors who cannot

afford the luxury of waste managers or

sustainability ambassadors.

Having embraced a new environmental policy in

early 2017, Hull operation has reduced its annual

waste bills by more than £10,000 or 75%.

Concerned about the increasing cost of landfill

charges and the volume of waste we were

producing, we were keen to explore ways we could

divert our four main waste streams – plastic, panel

board, insulation and metal – away from landfill.

Until January 2017, we simply threw all our

plastic wrapping, off-cuts of cladding and

insulation into skips. It was a huge waste that

was costing us around £1,400 per month in

collection and landfill charges. And those costs

were going to get bigger, not smaller.

Having installed a bailing machine, courtesy of a

local equipment provider, Vivalda Hull now has its

plastic waste collected and recycled free of

charge. Similarly, off-cuts of insulation panels are

now delivered to local building firms who can use

it as additional material for projects. Panel board

off-cuts, which are generally made from a variety

of materials such as fibre cement, HPL, ACM and

plastisol steel glass reinforced concrete, can be

used as a valuable resource. Finally, Vivalda has

installed an aluminium extraction unit, that turns

waste metal into a valuable commodity that goes

back into the manufacturing life cycle.

Support and interest

We have had a lot of support and interest from

the staff as well as local companies that are

interested in using the materials that we

previously threw away. In terms of capital cost,

the only kit we’ve needed to acquire is the plastic

bailer and the aluminium extractor.

Encouraged by the benefits of the recycling scheme,

at Vivalda we’re now looking to roll out a green

policy across all of its eight UK facilities, hoping to

reach out to local partners in the same way that has

proved so successful in the North East.

It’s been amazing what we’ve been able to

achieve with just a little bit of planning and

investment. To really make recycling work, we

“With a little

organisation and

planning you could be

reducing your waste

bills”

realised that it’s about good communication and

educating both staff, suppliers and local

businesses about the potential value that is

hidden within waste materials.

While the likes of WRAP and other waste

initiatives have moved on from the construction

industry, having done a good job of getting the

main contractors on board, it can be daunting for

those interested in adopting recycling strategies

in 2018. We have discovered that there is a lot of

good advice from the various equipment

producers in the market who helped us to

understand about sorting waste and getting us to

think about the ‘reuse’ element of the three Rs.

The biggest lesson we’ve learnt in the past year

though is the vital role good communication plays

in recycling. Getting the equipment on site was

one thing, but setting up agreements with other

local contractors, who would be willing to take our

waste for subsequent use was key to our

success. Without those ongoing dialogues, our

recycling policy would be gathering dust on a

shelf. Getting our own people to buy into the

scheme was another important consideration.

If you’re a medium sized that hasn’t yet looked

into recycling, it’s not too late. With a little

organisation and planning you could be reducing

your waste bills – and doing the right thing!

Contact Vivalda

0121 328 9381

www.vivalda.co.uk

@VivaldaLimited

58 TC JUNE 2018


Note : Plywood Stoped Short

To Ensure Linearlight Flex

Can Be Slotted Through

3mm Aluminium

18 Plywood

Wraped in Vasqueen DPC

T-Section

16mm Bar

M10 Round

Head Socket

Screw BZP

TITLE

DESCRIPTION

Is

Noteest

loaded weight = 1250kg (All loading weights and structural calculations to be checked by others)

est weight of planter = 150kg

Coordination With External Lighting

To Be Reviewed With Phoenix

Corners To Be Welded And Dressed

Farrin

Unless oth

specified dim

are in mill

angles

decimal dim

± 2m

Cappings - Copings - Fascias

Soffits – Flashings - Bullnose

Free Site Surveyed Measures

01223 440044 info@lasermetals.co.uk www.lasermetals.co.uk


Project Focus

STRAIGHT TO THE POINT

Six reasons why this cladding project stands out from the crowd.

Developed by TH Real Estate, one of the world’s largest property investment management firms,

The Point is a tier 3 data centre occupying a waterfront location at Millwall Inner Dock, Canary

Wharf. Delivered as a £21 million design and build project by North East contractor, Metnor

Construction, with a cladding installation by Dmitro Facades, the three-storey data centre was not only

designed to meet the secure data storage requirements of Canary Wharf occupiers, it also had to

complement the quality and aesthetics of other buildings in the vicinity.

The task of meeting the challenges of the project’s built environment context, the quality requirements

of the developer and the high-end aesthetics of the building design fell to ventilated cladding specialist,

Shackerley. The company provided its SureClad ventilated façade system, custom-fabricating large

format natural granite panels to deliver the complex and visually striking scheme.

Here are

6 reasons why the project stands out from the crowd:

1. All elements of the building fabric were

selected to meet a BREEAM Excellent design

requirement and the SureClad natural granite

ventilated façade system was precisionfabricated

by Shackerley to ensure the cladding

addressed the complexities of the building’s

design to provide a ‘prestige aesthetic’ and robust

finish.

2. The Point has been constructed adjacent to

a building that was constructed using natural

stone. Metnor Construction originally approached

Shackerley to discuss specification of the

SureClad ceramic granite ventilated façade

system to achieve a reduced weight but close

visual equivalent. However, when it became clear

that the specification requirement was for natural

granite, Shackerley proposed a product from its

SureClad Natural Stones range that offered an

excellent match with the legacy building.

3. The design for the building includes a series

of louvred panels that form an integral part of the

façade, fabricated from the same material as the

natural granite cladding. The louvre detailing is an

unusual and complicated element of the building

design with no margin for error in the fabrication

or installation of the panels as the louvres are all

positioned at ground floor level to obscure the

building’s ventilation system, so the louvres are

very visible when approaching the data centre on

foot or viewing it from the river.

4. Fabrication of these elements relied on

Shackerley’s experienced technical team and

advanced cutting, polishing and shaping

equipment to produce each section as

installation-ready details. Each of the individual

pieces of granite was shaped with a champfered

back edge at the top, requiring precision

horizontal cutting of the detail to create a 10mm

profile at the top edge and reduce the rear length

by 30mm. All end panels were also polished on

all exterior facing surfaces.

5. The SureClad Hang On system was

specified for the project to ensure a secure,

robust installation that can handle the weight of

the natural stone façade material. The Hang On

carrier support system has been designed to

provide an ideal installation methodology for

larger, heavier cladding panels. Two horizontal

rails per course of façade panels enable the

largest, thickest and heaviest façade panels in

Shackerley’s range to be installed in a safe and

secure manner. Installers can lift panels into

position onto the horizontal rails, which provide

full support while each panel is levelled using the

adjustment bolts built into the fixing brackets for

this purpose.

Shackerley sourced a white quarried granite with grey

speckling for the façade to contrast with the dark glazing and

complement surrounding properties.

6. The specification at The Point called for two

highly polished granite colourways; a white

granite with silver and dark grey speckling to

‘frame’ the dark-tinted glazing and create the

louvres, and a black granite with grey marbling to

create feature entrances. Amongst the

complexities of the project was the need for

precision cut outs on the feature entrance

canopies and Shackerley used special water-jet

cutting and shaping equipment to cut the black

marbled granite for these sections.

Above: The SureClad natural granite louvres were a

demanding installation detail at The Point.

Contact Shackerley

01257 273114

www.shackerley.com

60 TC JUNE 2018


Cladding Updates

For further info on all these cladding updates and more, visit www.total-contractor.co.uk

PRESTIGIOUS PROJECT

High performance fasteners and rivets supplied by the UK division of SFS are being used in the

construction of the Riyadh Metro, the world’s most extensive new rapid transit system currently being

built in Saudi Arabia's most populous city.

Crucial to the smooth operation of the network’s state-of-the art Siemens and Bombardier rolling stock are the

maintenance depots serving each of the six tram lines. Here, SFS UK has been commissioned to supply construction fasteners for three of the six maintenance

buildings in a contract totalling over £1 million in direct sales.

The building envelope contract for maintenance sheds to Lines 1 (North South Blue Line) and 2 (East-West Red Line) were secured by Arabian Profiles in Sharjah.

They installed their Aluminium Aluform standing seam with SFS SX3 A4 halter fasteners, and SXC sandwich panel fasteners for the Zamil panels on the walls.

Dark Globe from Saudi Arabia secured the contract for Line 3 (East West Orange Line) on the East Line Depot, with the main contractor Salini – a joint venture

from Italy – choosing to purchase the fasteners directly. Over 550,000 SFS AP14 painted rivets were specified by the architects for fixing the internal decking

and 100,000 TDB-S fasteners were used to fix the decking into the 25mm thick steel. Kalzip fasteners were supplied on both lines. www.sfsintec.co.uk.

VISIBLE BENEFITS WITH HI VIS RANGE

Snickers Workwear says it takes personal protection very seriously.

So with its extensive range of Jackets, Trousers, Shorts, Toolvests, Shirts and Fleeces from Snickers’ LITEWork, FLEXIWork

and ALLROUNDWORK families, there’s a host of different garments in the range to satisfy the specific requirements of

Classes 1, 2 and 3 protection levels.

These products combine Snickers’ unrivalled hallmarks of functionality and comfort with the requirements of the EN471

Standard for high visibility warning clothes. www.snickersworkwear.co.uk

RAPID RESULTS

Saint-Gobain Weber has launched weberend LAC rapid, a super-fast drying version of

the established and successful weberend LAC.

This basecoat render with meshcloth reinforcement, plays an essential role in a number of

Weber insulation systems including webertherm XM lightweight External Wall Insulation (EWI),

and weberend MT, a multi-coat render system. The substantially reduced drying time of this

new and improved formulation also makes weberend LAC rapid ideal for offsite construction.

www.netweber.co.uk

COLOUR IS KEY FOR CLADDING

Freefoam has responded to market demand and feedback from customers by launching

a new colour to its popular Weatherboard style cladding range - Sage Green.

Marketing Manager Louise Sanderson explained: “We’re seeing a high level of interest in our

cladding range for a huge variety of projects. Colour is an important factor and we find that

consumers are particularly attracted to more natural subtle shades. The new Sage Green gives

our trade customers more choice and the opportunity to open up new markets.”

www.freefoam.com

62 TC JUNE 2018


VIPs

MAKING THE MOST OF OUR ROOFS

By Adrian Pargeter, Head of Technical and Product Development at Kingspan Insulation.

It is becoming increasingly popular to make

more of flat roof spaces, whether by installing

a green roof, or creating a balcony or terrace

area. At the same time contractors still need to

make sure that surfaces will be properly drained,

fully waterproofed, insulated, and able to support

the additional weight and thickness that comes

with turning a roof into a green or recreational

space. Picking the right insulation can make a big

difference to both the thickness and the structural

loading, especially if you pick Vacuum Insulation

Panels, otherwise known as VIPs.

What is special about VIPs?

VIPs can match the thermal performance of other

commonly used insulation materials at a fraction

of the thickness. This makes them ideal for

applications where you need to save space or

weight.

VIPs are made by evacuating the air out of a

micro-porous core and sealing it in a thin, gastight

membrane, which maintains the vacuum

over time. This application of vacuum technology

allows the boards to achieve aged thermal

conductivities as low as 0.007 W/m.K, far

outperforming many other roof insulation

solutions.

The panels are usually supplied with rigid

thermoset insulation boards of the same

thickness. These boards can be cut as infill strips

to fit around the perimeter of the roof, fill

awkward spaces between the VIPs and to allow

penetrations through the insulation layer.

A typical VIPs system construction has several

elements. In a dense concrete deck application,

for example, vapour control and protective layers

are installed above 50mm screed (laid to the

necessary fall). The VIPs system, including infill

panels, is then installed followed by a rigid

insulation overlay. Finally, a waterproofing layer is

fitted above the insulation.

To simplify this installation process, systems are

now available which fully encapsulate the VIP

within a rigid insulation board. This new approach

provides a robust insulation board, eliminates the

need for a protection layer and can also remove

the requirement for a separate insulation overlay

to be installed above the VIPs layer, saving time.

Encapsulated VIPs can achieve an insulating

performance that is up to three times better than

other commonly used insulation materials. They are

suitable for most green roof systems and can

Below: Kingspan’s specialist OPTIM-R design team provided

a detailed layout to streamline the installation and to allow

the target U-value to be met with an 80mm product

thickness on the Tulloch Primary School project.

64 TC JUNE 2018


Energy efficient

Spacetherm ®

Spacetherm, an ultra-thin insulation with an outstanding thermal

conductivity of 0.015W/mK, is suitable for a wide range of

challenging applications where thermal performance is crucial.

The product offers low thermal conductivity, breathablility, is highly adaptable and can be supplied

on its own, cut to size or laminated to a number of facings to suit your individual requirements.

Its performance credentials qualify it as one of the best insulation materials available worldwide.

Moon Jellyfish - For its mass, the jellyfish spends less energy

to travel a given distance than any other swimming animal.

Get in touch to find out more about Spacetherm

☎ 01250 872 261 ✉ contact@proctorgroup.com

www.proctorgroup.com

Group


VIPs

be installed above concrete, metal and timber

decks.

Some suppliers also provide tailored design

services for each application. The system

designers will provide a clear layout for each

application. This ensures the best possible ratio

of encapsulated VIPs to infill panels, provides the

most efficient installation plan and meets the

required thermal performance with the slimmest

possible construction.

Green roofs

The outstanding insulation provided by

encapsulated VIPs can be particularly beneficial

when it comes to green roofs, which are typically

thick and heavy. For example, take a dense

concrete deck with a suspended ceiling; a semiintensive

green roof on top of that would have:

The Kingspan OPTIM-R E Roofing System, featuring vacuum insulation panels encapsulated within rigid insulation boards, was

installed on a roof terrace at Tulloch Primary School.

• 50mm screed to falls

• Vapour control layer

• Insulation layer

• Single-ply membrane

• Roof barrier / protective layer

• Drainage layer

• Filtration layer

• Substrate

• Green roof covering

To achieve a U-value of 0.14 W/m².K – Kingspan

Insulation’s recommended best starting point for

new build non-domestic buildings in Britain – an

80mm thick encapsulated VIP system would be

needed. Compare this with the next highest

performing option, PIR insulation, which would

need to be 140mm. Other insulation materials

would need to be even thicker.

Roof terraces & balconies

Encapsulated VIPs also provide a useful solution

in roof terrace and balcony applications, as can

be seen in a recent installation on a primary

school in Scotland.

Tulloch Primary School has been constructed on

the site of its predecessor, offering high quality

learning facilities for 434 pupils along with a new

nursery with space for 50 children.

The new school building includes a large roof

terrace which adjoins the main staff room. To

maintain level access to this area, whilst also

meeting the project’s demanding U-value

requirements, the project team specified

Kingspan OPTIM-R E – an encapsulated VIP

system.

The product’s PIR envelope provided complete

protection for the vacuum insulation core

during the installation. This allowed the site

team to quickly fit the 80mm thick boards

following the tailored layout provided by

Kingspan Insulation’s specialist design team.

PIR infill strips of the same thickness were then

cut to size and fitted around the outer perimeter

The Kingspan OPTIM-R E Roofing System also incorporates

infill panels which can be cut to size to allow penetrations.

of the balcony and around a central drainage

penetration.

As well as benefiting new build constructions,

encapsulated VIPs are particularly useful when

converting existing flat roofs into roof terraces. In

these applications, keeping the insulation depth

to a minimum is crucial, as the existing internal

floor height is already set. By installing

encapsulated VIPs, it is possible to avoid either

having to reduce the ceiling height in the room

below or having to create an awkward step-up on

to the balcony.

Top notch solutions

VIPs are not an everyday product, but when

you’re looking for the highest performance with

the least weight and thickness, they offer a very

effective solution. Encapsulated VIPs are

durable and easy to install, helping roofing

contractors to meet the needs of customers

who want to make the most of those flat roof

spaces.

Contact Kingspan Insulation

01544 387 384

www.kingspaninsulation.co.uk/optim-r

@KingspanIns_UK

66 TC JUNE 2018


Go Further with SupaLite

SupaLite design &

manufacture more

than just roofs?

It’s true, we are the market leader in lightweight replacement

conservatory roofs, but we are experts in much more.

Our revolutionary FLAT ROOF ORANGERY is installed within

hours with amazing thermal properties. Our LANTERNS are the

most stylish available, and our VERANDAS are proving to be a

very popular and extremely flexible choice.

U-Value

as low as

0.15

W/m 2 K

SupaLite Tiled Roofs

Flat Roof Orangeries

Modular

Design

Lanterns

Elegant Verandas

Every SupaLite product

is precision made to

ensure a perfect fit for

any configuration.

BUILDING CONTROL

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Acoustics

SILENCE PLEASE: ACOUSTIC SESSION

Duncan Voice of Insulation Superstore outlines his top three considerations for

soundproofing party walls.

The UK population is on the increase and

recent ONS research predicts that by 2024,

some urban areas, such as London, expect

populations to increase by as much as 24%. With

more people looking to live and work in the

world’s largest cities, along with the UK

Government recently pledging to build 300,000

new homes to cope with rapidly expanding

populations, space will become more limited in

the coming years.

With commercial and residential space becoming

more compact to satisfy demand, developers are

now turning to innovative build solutions to make

the most of every square inch. This includes

creating more open-plan office areas, micro flats

or mixed-use developments.

With urban neighbours sometimes just a few feet

apart, acoustics is also a vital build consideration

to ensure a comfortable and quiet environment for

occupants. Noise coming through any party wall

can be a problem – this includes airborne noise

such as people talking, or the sound of a TV. The

introduction of Part E in the new Building

Regulations, which outlines a minimum

soundproofing standard for all new flats and

houses with shared walls, calls for more careful

consideration of the types and combination of

materials specified and applied in new build

developments.

To meet and exceed the minimum standards

required, developers need to ensure that

soundproof party walls are fit for purpose,

incorporating high performing acoustic materials

in design plans at the earliest stage. While

ensuring full compliance with UK building works,

effective soundproofing is not only an attractive

sales asset to potential buyers, but also

minimises the risk of costly and inconvenient

remedial work later down the line.

Below are my top 3 considerations for soundproofing party walls:

1. Improve surface mass

• To effectively soundproof a party wall, consider

how the mass of the surface can be improved.

This can be achieved through the application of

different high mass and high-density products,

which when used in combination, can provide

superior performance.

• Acoustic plasterboard products such as

Soundboard 3 Acoustic Wall Board are far denser

than normal plasterboard and can be combined

with a product such as SoundBarrier Mat, a 5mm

rubber mat designed to replace lead in soundproofing

– or Tecsound SY 100, a high density,

self-adhesive 5mm viscos elastic rubber that

adds mass as well as absorbing sound energy.

• Acoustic wall systems or false walls are

another alternative. Using a combination of

products, wall soundproofing systems both

increase the mass of the wall area and create an

air gap, reducing the level of noise passing

through the structure of the building – this

includes sounds generated by noisy neighbours,

loud music and TVs.

2. Understand surface performance

• The ability of the surface to absorb sound

energy and vibrations must also be considered,

and steps must be taken to maximise

performance with the addition of mass alone

likely to have very little impact. Each high mass

product offers a different performance level and

is effective in blocking different sound

frequencies, so using a combination of materials

rather than just one will offer greater overall

performance.

• To dampen sound energy and vibrations and

prevent them from travelling through a wall, a

6mm closed cell acoustic foam can be used to

seal edges in all direct-to-wall soundboards,

such as Soundboard 4. Providing a wall with a

built-in absorption layer will help to ensure a

soundproof seal following the installation of

panels.

• The use of this type of soundboard can

increase the dB levels of a single brick wall, both

by adding different types of mass and dampening

sound vibrations and resulting in just 40mm

space loss to the room, is a good option for small

spaces.

• Alternatively, an independent stud wall can be

built a minimum of 10mm away from the existing

wall, for a better performance against elevated

levels of impact noise.

3. Ensure surfaces are airtight

• Soundproofing, much like waterproofing, is only

as good as its weakest point, so making sure

gaps around the panels are as airtight as possible

will always give the best results.

• This can be achieved through the application of

an acoustic sealant to seal any small gaps

around the perimeter, ensuring long-term superior

soundproofing performance.

Contact Insulation Superstore

01752 692 206

www.insulationsuperstore.co.uk

@InsulationSS

68 TC JUNE 2018


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Insulation Updates

For further info on all these insulation updates and more, visit www.total-contractor.co.uk

MATILDA’S PLANET OPENS ABERDEEN FACTORY

Matilda’s Planet Scotland has announced the official opening of its Aberdeen factory by the Minister for Local Government and Housing, Kevin

Stewart, MSP. The factory will produce Matilda’s Blanket, an extraordinary innovation in internal wall insulation, for Aberdeenshire’s Housing

Improvement Programme, which will help meet Environmental Efficiency Standards for Social Housing 2020 targets.

Kevin Stewart, Minister for Local Government and Housing, said: “I am delighted to be here today to open this new facility. Earlier this week the Scottish

Government announced our new Energy Efficient Scotland programme, setting out our vision for all buildings in Scotland to be warmer, greener and more

energy efficient. Innovative solutions offered by Matilda’s Planet Scotland will help us achieve that goal and we are thrilled to welcome them to Aberdeen. I

applaud the work being done here, and the investment in local people.”

Energy Action Scotland, a charity whose sole remit is to end fuel poverty, states 649,000 households in Scotland are living in fuel poverty. Cold, damp homes

are an issue that cost the lives of thousands of people in Scotland every year. The human cost of fuel poverty is a national priority, which requires a range of

solutions, especially when set against the relentless rise in fuel costs. To meet this need, Matilda’s Planet has created Matilda’s Blanket, a practical and

tailored insulation product for homeowners and landlords, which can be retrofit and is said to reduce energy bills overnight by 40 to 50%.

Founded by philanthropist and social entrepreneur David Evans, MBE, Matilda’s Planet is a social enterprise committed to its values: social responsibility,

sustainability and providing practical solutions to make homes warmer and healthier. It is the part of a group of social enterprises Evans currently runs,

including Airtopia, which provides domestic indoor air quality testing, and Headway, which supports PSHE education.

Evans, who was first person to be awarded an MBE for the single citation of Services to Corporate Social Responsibility, said: “When my daughter Matilda was

five, she told me to save the planet. A small request, but a noble goal to which I have devoted my time and resources. People need warm, dry, healthy homes.

The planet needs us to be energy efficient and eco-friendly. Matilda’s Planet provides both. Working with government and social landlords, I will open

fabrication facilities wherever they can benefit the local community.”

Matilda’s Planet intends to open several more fabrication facilities in Scotland over the next eighteen months with projections for fifty throughout the U.K. over

the next five years. www.matildasplanet.org

DEVELOPMENT FOR DAVIES

Knauf Insulation has appointed a new product manager to lead the development of its

Rock Mineral Wool range.

Luke Davies brings extensive product marketing experience in sectors including construction, retail

and technology. Luke said: “As the only manufacturer of both Rock and Glass Mineral Wool

products, I believe Knauf Insulation is uniquely placed to provide the best solution for each

application, and I’m looking forward to working closely with our customers to develop Rock Mineral

Wool insulation solutions that meet their needs even further.” www.knaufinsulation.co.uk

BUILDING RENOVATION BENEFITS

ROCKWOOL Group and C40 Cities Climate Leadership Group have formed a 14-month joint

research effort to demonstrate the climate and other benefits that building renovations

can generate, and to assist cities in making cost-efficient investment decisions.

ROCKWOOL CEO Jens Birgersson said: “There’s a growing recognition that energy, acoustic, water

management, and aesthetic renovations can increase building values and generate additional

socio-economic benefits. The collaboration will help cities better understand these multiple and

mutually reinforcing benefits and to make cost-efficient investment decisions.” www.rockwool.co.uk

70 TC JUNE 2018


Van Complaints

THE RIGHT ROUTE TO RESOLVING

VAN COMPLAINTS

The van is a key tool in any contractor’s business; when they’re off the road at best it’s

frustrating, at worst it’s delaying projects and costing you work. So what are the options

available to ensure you get your complaints heard and resolved quickly?

It’s not very surprising that vehicles are one

of the most widely complained about things

that we buy. According to Citizens Advice, in

the first quarter of 2016/17, complaints about

second hand cars took the top spot – 15,314

complaints, 11% of the total. Statistics

concerning vans aren’t readily available, but

“Because the van is

being used for

business purposes the

Motor Ombudsman

cannot help”

the point is made.

The question for most is – how can they get a

problem dealt with? How do they push through a

complaint?

Warranties

The first step to getting not just satisfaction, but a

resolution of an issue, is to look at the warranty

that came with the vehicle.

A warranty is in essence an insurance policy

which generally covers the cost of parts and

labour for a finite period of time. They’re provided

by manufacturers, dealers or separately via third

parties. Each will have different benefits, clauses,

cover and importantly if an add-on, cost.

The most comprehensive will be that from the

manufacturer and it’ll cover pretty much

everything in or on the van apart from

consumable items. So, the engine, fuel and

ignition systems, cooling systems, electrics,

gearbox, clutch transmissions, steering and

suspension will be covered. But items that are

designed to wear out from use – consumables –

such as brake pads and disks, tyres and exhausts

are not.

Clearly, abuse of a vehicle will not be covered,

JUNE 2018 TC 71


Van Complaints

nor will damage that follows from modifications

such as engine remapping for performance or fuel

economy.

While similar in operation to cars, van

warranties tend to cover the same period of

time but for greater mileages. A Mercedes

Sprinter, for example, comes with three years

and unlimited mileage. Vauxhall offers three

years and 100,000 miles for heavy vans. In

comparison, Mercedes cars come with three

years and unlimited miles while Vauxhall offers

three years and just 60,000 miles for its cars.

Dealer warranties for used vehicles are normally

allied to those offered by the manufacturer. Vans

will either come with the balance of the

manufacturer’s warranty or a new one-year

warranty.

Alternatively, if the vehicle is older and not bought

from a dealer, it’s possible to opt for a third-party

warranty from a non-affiliated supplier. Clearly,

there are a number of suppliers here and so the

cover, cost, terms and conditions will vary wildly.

The key, as this will be paid for, is to check – that

means read and question – the terms and

conditions of what is being bought. Some may

cover parts, but not labour, others may be for key

components but not everything, and a number will

come with a high initial excess.

Also, be aware that while a warranty from a

manufacturer has no limit on the number or value

of the ‘claims’ that may be made, the same is not

true when a third-party warranty is bought –

there may be a limit on the claims that the

warranty will cover. In other words, it’s important

to check the terms and buy what suits.

And to increase resale value (or at least make the

job easier), ensure that the warranty is

transferable to a new owner.

Making a complaint

Having a warranty is one thing but being out of

warranty is another. So, what can be done if a

dealer or garage refuses to help with a problem

relating to a van bought from them?

“Finally, if there is still

no satisfaction, the last

option to consider is

going to law, but this

really should be the

last resort”

Initially, it’s important to try to sort the matter

out with the dealer directly, possibly asking to

speak to the dealer principle (also known as

the head of business). They are the one with

the absolute power in the dealership to get

things moving; they may also have more

traction with the manufacturer through the

contacts that they have. Polite conversations,

polite letters and common courtesy, together

with provable facts will get a complaint much

further than emotionally-charged rants. Make a

friend of the dealer and a resolution will be

more forthcoming.

If that approach doesn’t work, it’s possible to try

a direct approach to the head office management

of the dealership or even the manufacturer. Their

details won’t be easy to find and communication

will be filtered, but again, a well written email

with nothing but facts may work. Many of the

contact details can be found through

ceoemail.com. It’s free to use.

If there’s no satisfaction the complaint moves

into more uncharted waters. Because the van is

being used for business purposes the Motor

Ombudsman – which to be fair is a voluntary

regime that dealers have to want to join – is out

of bounds; it cannot help.

Another option open to those renting or leasing a

van is to try the British Vehicle Rental and

Leasing Association, BVRLA, a trade body for

companies in the leasing and rental of cars and

commercial vehicles. It has a free to use

conciliation service which has been approved

under the Alternative Dispute Resolution for

Consumer Disputes (Competent Authorities and

Information) Regulations 2015.

The process requires complainants to first fully

exhaust the dealer’s own complaint procedure.

But once initiated, the BVRLA will seek

information from both parties to the dispute,

together with any relevant evidence they wish to

be considered. The BVRLA aims to resolve

complaints within 30 days.

As to what it can look at, the BVRLA will

investigate potential breaches of the Codes of

Conduct, which sets out the standards the BVRLA

expects from its members. The conciliation

service can only look at matters that relate to

disputes arising from the activities of BVRLA

members. See

http://bvrla.co.uk/advice/guidance/using-bvrlasconciliation-service

for more detail.

There are other Alternative Dispute Resolution

(ADR) type conciliation services available

including one from the National Conciliation

Service. A Trading Standards Institute certified

automotive ADR provider, it specialises in

consumer and trader disputes within the

automotive retail sector. It commonly deals with

issues relating to sale contracts of vehicles,

service and repairs contracts of vehicles, used

vehicles and lost deposits. The method of

operation is similar to that from the BVLRA. More

detail can be read at

https://www.trusteddealers.co.uk/complaints/..

No satisfaction

Finally, if there is still no satisfaction, the last

option to consider is going to law, but this really

should be the last resort. The law is blunt,

confrontational and comes with cost. However,

those that are confident that they can prove their

case can take a look at the government’s online

court service at

https://www.moneyclaim.gov.uk/web/mcol/welco

me. Before proceeding, it’s critical to make sure

that the other side is likely to lose and, just as

importantly, have the financial resources to pay

any costs or awards made against them.

Previous Total Vehicles articles can be found in

Contractor’s Corner: www.total-contractor.co.uk

72 TC JUNE 2018


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