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FBR Issue 3 - 2018

Summer issue featuring the Top Low Cost Franchises for 2018, as well as our 2018 Top Franchises for Women, and our annual Franchise Leadership Awards.

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Franchise Business

REVIEW

Ratings and Reviews of Today’s Top Franchises

Summer 2018

Top Franchises

for Women P. 5

Meet the Franchise

Leaders of the Year P. 20

SPECIAL REPORT

TOP 80

LOW-COST

FRANCHISES

SOCCER SHOTS

FIRSTLIGHT HOME CARE

PAYROLL VAULT

JUST BETWEEN FRIENDS

HOUSEMASTER

MAIDPRO and more... P. 16

FRANCHISEE SPOTLIGHT:

LORI VANDAMME,

CAREPATROL P. 27

JONITA & ADAM WHITE,

CHRISTIAN BROTHERS

AUTOMOTIVE P. 31


FBR SPECIAL REPORT

Features //Summer 2018

+

Reviews, interviews, satisfaction awards,

and more resources are available at:

www.FranchiseBusinessReview.com

5 12 13

3 From Dreamer to Doer

Letter from the editor

5 Finding Freedom, Work-Life Balance

Through Entrepreneurship

Women Weigh in on Best Franchises for Females

10 Top 50 Franchises for Women

Best of the Best

12 Choosing a Low-Cost Franchise Investment

80 Top-Rated Franchise Opportunities

That Won’t Break the Bank

16 Top 80 Low-Cost Franchises

Best of the Best

20 FBR’s Top Franchise Leaders of 2018

The Visionaries Behind Today’s Most Successful Franchises

26 Marketplace: Franchise Opportunities

More on the franchisee-approved opportunities for 2018

26 2018’s Top 200 Franchises

Franchises with high franchisee satisfaction

in every industry sector

Franchisee Profiles

27 Lori VanDamme, CarePatrol

31 Jonita & Adam White,

Christian Brothers Automotive

32 Nickell Beach, Expedia CruiseShipCenters

33 Lisa Coleman, Westaff

35 Roger Sunner, Senior Care Authority

BE YOUR OWN BOSS.

Choose your franchise business today from ones

rated highest by the franchisees who own them.

Visit FBR50.com

For more information on this report, visit: www.FranchiseBusinessReview.com | 1


FBR SPECIAL REPORT

Turn your passion for travel into your own

home-based business. Discover how you can

start planning Dream Vacations today!

Get started for as low as $3,500 * down!

Contact us today!

HOME-BASED TRAVEL FRANCHISE | LOW COST, HIGH VALUE

www.OwnaTravelBiz.com

800.650.5576

*Financing available for those who qualify

2 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

From Dreamer to Doer

Business ownership is a dream that so many of us share. For women, that dream is becoming

more of a reality as female business ownership continues to increase. In fact, female franchise

ownership has increased 54 percent since 2008! As women continue to make their voices heard

both in the franchise world and in our society, we thought it appropriate to examine the best

franchises for women in 2018—as rated by female franchise owners, themselves.

While women are making their dreams of entrepreneurship come true in greater numbers

than ever before, there are still many women and men who are fearful of making the leap—and

for good reason; starting a business can be a daunting prospect. That’s why franchising is so

appealing, offering the perfect balance of risk with a proven system, continuous support and

an accelerated path to success. As Kristi Janman, owner of a Nothing Bundt Cakes franchise

in Kennesaw, GA, said, “If I had known how rewarding this is, I would have done it sooner!”

Low-cost franchise opportunities, in particular, can be a great starting point for first time

franchisees who may be more risk averse or are simply looking to start with a smaller initial

investment. In this issue of Franchise Business Review, we’ll also dive into some of the best

low-cost opportunities for franchisees—and hear from the leaders at some of the highest rated

franchise brands to learn what makes their organizations so successful.

Armed with the right information and an entrepreneurial mindset, you’ll be able to find the

perfect franchise for you and begin your journey of entrepreneurship with confidence—and

support! You’ll stop dreaming and start doing!

Hopefully the reviews and ratings in this guide prove helpful. For more information on

specific brands, visit our website, www.FranchiseBusinessReview.com.

Female franchise

ownership has increased

54 percent over the

last decade.

Happy Franchising!

Sarah Brady, Editorial Director

Franchise Business Review is the leading franchise market research firm that performs

independent surveys of franchisee satisfaction and franchise buyer experiences.

Before you invest in any franchise opportunity, read our reports to get the facts

from those who know best — franchisees. We publish quarterly research reports,

examining segments of franchising including the Top 200 Franchise Opportunities,

Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,

and Top Franchises for Veterans. All publications are available digitally at

FranchiseBusinessReview.com.

Eric Stites, CEO & Managing Director

Michelle Rowan, President & COO

Sarah Brady, Editorial Director

C.J. Fleck, Senior Web Developer

Ali Forman, B2B Marketing Manager

Nicole Kenney, Client Operations Manager

Linda Lorrey, Client Consultant

Wes Graves, Client Consultant

Amy LaLime, Client Services Manager

Margot Doering, Accounting

The Secret Agency, Design and Production

Call us at 866-397-6680

HOW WE IDENTIFY THE TOP FRANCHISES

Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with a

minimum of 10 franchisees. For this report we looked at franchisee satisfaction from over 27,000 franchisees representing over 300 brands that

we collected between November 2016 and May 2018. We asked each franchisee to answer 33 benchmark questions ranking their franchise in

the areas of financial opportunity, training and support, leadership, operations and product development, core values (e.g., honesty and integrity

of franchisor), general satisfaction, and the franchisee community. We also asked them to answer an additional 16 questions about their market

area, demographics, business lifestyle, overall enjoyment running their franchise, and role in the franchisee community. From this data, we

identified our list of top low-cost franchises and top franchises for women with the highest franchisee satisfaction. More detailed information

about our research methodology is available at www.FranchiseBusinessReview.com. Surveys to determine the Top Franchises for 2019 are

underway. If you are a franchisor and would like to participate, please call 866-397-6680 or contact info@FranchiseBusinessReview.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 3


TM

FBR SPECIAL REPORT

Women Are

LEADING The Field

In Photography

Franchise Opportunity:

Sports, School & Event High-Volume Photography


Personally, my

single favorite thing

is that I can make

my own schedule.


- Lindsay Verdun, TSS Franchisee

The Perfect Franchise For Women:

Six of the top ten TSS franchisees are women

Be your own boss

Low intro cost

Home-based (no lease)

Instant business tools: a website,

email, marketing materials & more!

Annual reward trips & incentives

No photo experience necessary

Innate understanding of what the buyer wants –

women are the majority of buyers.

The Leader in Sports, School & Event Photography

Visit tssfranchisebusiness.com/FBR

ournew 10,000 sq ft cash register!

■ Designed for broader

consumer appeal and

operating efficiency

■ Bold, contemporary exterior

elevates curb appeal

■ Inviting interior with a

roomier, more comfortable

dining area

CONTACT

Annette Bagwell

abagwell@goldencorral.net

800-284-5673 ext. 4479

See more pictures and information

regarding the new prototype at

www.goldencorralfranchise.com/fbr

4 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Above: Kristina Bucci, trainer at 30-Minute Hit, West Island, Quebec.

Right: Renee Friedman, CEO of FASTSIGNS, Orlando, FL; Catherine Monson, CEO of FASTSIGNS International.

Finding Freedom, Work-Life Balance

Through Entrepreneurship

Women Weigh in on Best Franchises for Females

In 2007, Rochelle Carrington left a successful

sales career to purchase a Sandler Training

Franchise in Armonk, NY. In less than two

years, Carrington was not only turning a

profit, but she had found a freedom not typically

available in the corporate world. “I broke

even in one year and was profitable in a year

and a half,” she said. “I work quite a bit, but

absolutely love what I do. I love the product

and working with business owners and sales

teams every day. From a personal perspective,

I get to set a great example for my kids of

what you can accomplish as a business owner

and I have the freedom to be with them as

much as possible.”

Carrington has realized the dream of so

many women who seek greater financial and

personal freedom and the ever-elusive worklife

balance. In the decade after Carrington

opened her first franchise, between 2008

and 2018, female franchise ownership has

increased by 54 percent.*

It’s not just franchise ownership that is

increasing among women. Women-owned

businesses are growing 2.5 times faster than

the national average, with women opening

The beauty of starting a

franchise is that there is

no glass ceiling to break

through because you are

your own boss—it is very

empowering.

— Catherine Monson,

CEO of FASTSIGNS

For more information on this report, visit: www.FranchiseBusinessReview.com | 5


FBR SPECIAL REPORT

Left: Kim Burbank owns two Rhea Lana stores in Arkansas.

Right: Sonali Morris, owner of Goldfish Swim School in Cleveland, with Olympic Gold Medalist Diana Munz.

an average of 849 businesses per day, according

to a report commissioned by American

Express. “There is a tremendous increase in

the number of female franchisees. Women are

feeling more empowered,” remarked Charles

Willis, co-founder & president of the Pinot’s

Palette franchise. “They continue to break

down the long-held stereotype that business is

a man’s world.”

FASTSIGNS CEO, Catherine Monson,

says over the past few years their brand has

also witnessed an increase in women franchisees.

“In addition, we have seen a number of

franchisees transition their business to their

daughters, as well as more female spouses who

have chosen to become active in the management

of the business,” said Monson. “The

beauty of starting a franchise is that there is no

glass ceiling to break through because you are

your own boss—it is very empowering.”

The well-known fitness franchise based

out of Boca Raton, Florida, Orangetheory

Fitness, has been one of the fastest growing

women-owned/led companies in the U.S. for

a few years running, according to The Women

President’s Organization.

“You will often hear me say, ‘the only

thing you have control over in your life is the

effort you put into things,’” said Ellen Latham,

co-founder of Orangetheory Fitness. “Women

The only thing you have control over in your life

is the effort you put into things.

make great franchisees because they do not let

their ego get in the way, so there is more bonding

with fellow franchisees and not so much of

beating their fellow franchisees out, but rather

just improving upon their last best effort.”

To be clear, it’s not just women who are

finding success with franchising. Thanks to

a healthy economy, recent tax reform and a

favorable regulatory environment, the franchise

industry is currently witnessing its eighth

year of expansion, with the International

Franchise Association (IFA) predicting that in

2018 franchise establishments will grow by 1.9

percent, franchise employment will increase

by 3.7 percent and gross domestic product

from franchising will increase by 6.1 percent.

But for women, who still struggle to secure

funds from venture capitalists [when compared

to men—receiving just two percent of

venture capital funding despite owning 38

percent of businesses in the US], hold just 20

percent of board seats at Fortune 500 companies

and represent a mere six percent of CEOs

— Ellen Latham, co-founder of Orangetheory Fitness

at S&P 500 companies—the growth in female

franchise ownership is especially encouraging.

A TEAM MENTALITY

Franchise ownership offers an attractive

option for women who are looking to make

a career change, explore their dreams of

entrepreneurship or for those who are simply

frustrated with the corporate world.

“Women are sometimes underestimated or

get passed by on opportunities, remarked

Rachel Sherman, owner of TSS Photography in

Margate, Florida. “Owning your own franchise,

being your own boss while having an incredible

corporate office that always has your back is the

best of all worlds! Anyone is capable of anything

they set their mind to and work for.”

Being in business “for yourself, not by

yourself,” is a popular saying in the franchise

world, and has been a contributing factor

to the ongoing success of the franchise business

model. “As a franchisee, you’re never

alone. It’s not a lone wolf venture—it’s a

6 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

As a franchisee, you’re

never alone. It’s not a lone

wolf venture—it’s a true

team mentality.

— Katherine Daniel, director

of people operations and

marketing, N2 Publishing

true team mentality,” said Katherine Daniel,

director of people operations and marketing at

N2 Publishing.

Renee Friedman, who bought her first

FASTSIGNS franchise in 1993, was the preferred

signage vendor for the 1996 Olympic

Village and currently owns and operates a

FASTSIGNS franchise in Central Orlando,

explained, “Being part of a strong franchise

provides opportunities and resources that

would not be available as an independent

owner. If I need help, have a question about

a product or budget or hiring or anything,

there’s someone standing by to assist me. We

have so much training at our fingertips!”

Franchising also offers a faster path to business

ownership that is especially appealing to

women [and men] looking to kick off a second

career or venture into entrepreneurship for

the first time.

After spending 25 years in the hospitality

industry, working as an executive for a global

hotel brand, Kristi Janman decided it was

time to pivot her career. She knew she wanted

to build a business that enriched the lives of

others, but she also knew that she did want

to start from scratch. “I wanted to invest in a

smaller franchise with growth potential where

I didn’t need a 10-year runway to build a business.

The franchise model was perfect for me,”

she explained. In 2015, Janman bought her first

Nothing Bundt Cakes franchise in Kennesaw,

GA. “If I had known how rewarding this is,

I would have done it sooner!” she exclaimed.

WORK-LIFE BALANCE

From part-time to remote work to the ability

to make your own schedule, franchising offers

a unique opportunity to realize both financial

freedom and work-life balance. “So many of

How Satisfied Are Women in Franchising?

Franchise Business Review compiled survey feedback collected over 18 months from

5,723 female franchisees representing 240 franchise brands.

RESEARCH HIGHLIGHTS

Overall Satisfaction of Female Franchisees

90 % 88 %

85 %

74 %

I enjoy operating this business

I would recommend

my franchise brand

to others

84 %

I respect my franchisor

80 %

I enjoy being part

of this organization

I would “do it again”

knowing what I know today

I believe my franchisor acts with a high level of integrity

* % indicates positive responses.

Additional data and a list of the top franchises for women can be found at

www.FranchiseBusinessReview.com.

For more information on this report, visit: www.FranchiseBusinessReview.com | 7


FBR SPECIAL REPORT

our franchisees have left professional careers

to open a Pinot’s Palette,” said Willis, citing the

flexibility in franchising as a primary driver.

“As a single mom for the last 12 years,

having my own franchise has allowed me

the flexibility to be great at being a mom

and a business owner,” said Friedman. “If I

need to take off to volunteer at school, take

my daughter to the doctor, get my hair done,

make phone calls or pay my personal bills, for

example, I get to make that decision.”

Lindsay Verdun, owner of TSS Photography

in East Peoria, IL, echoed Friedman’s

sentiment explaining, “I have been able to

Rhea Lana’s 92%

Nothing Bundt Cakes 90%

Just Between Friends 89%

Drama Kids 84%

Young Rembrandts 82%

KidsPark 79%

Burn Boot Camp 58%

Cruise Planners,

an American Express

Travel Representative

58%

Estrella Insurance 58%

Pinot’s Palette 56%

N2 Publishing 56%

Snapology 55%

Dream Vacations 55%

Showhomes

Home Staging

work from home with my children here and

can adjust my schedule as needed. I never

have to worry about making class parties, field

trips, or missing some of those ‘baby firsts.’

I love being my own boss who can make sure

my family comes first over our business.”

For men and women, work-life balance

matters. But for women in particular, the

responsibilities can really stack up. “It’s easy

[for women] to take on so much responsibility—

both at work and at home. Despite working

full time, many women still find themselves

carrying the lion’s share of at-home tasks like

preparing dinner, taking care of a sick child,

Brands with High Female Franchisee Ownership Rates

52%

0% 50% 100%

Percent Female Ownership

and the list goes on,” said Daniel. “What’s so

great about being a franchisee is that the extra

support—the mentorship, the operational

playbook, the training and support staff—

is there for the using, if only the franchisee is

humble enough to take advantage of it.”

At Rhea Lana’s, a community event-based

consignment business, 92 percent of franchise

owners are women.

“Women desire quality of life and relationships,

while still pursuing their professional

dreams,” said Rhea Lana, founder and CEO

of Rhea Lana’s. “They [women] understand

the strength that comes from being part of a

high achieving team. Because of this dynamic,

they work hard to find solutions that meet the

needs of the team and organization, even if it

means great sacrifice for themselves. A healthy

franchising system operates much like a family

with deep, lasting relationships. I personally

find great joy working with our franchisees

because they truly care about our brand and

they understand the ‘sister lift’ principle—that

we grow our brand together.”

Like Lana, Willis finds women to be

particularly suited to and adept at running

a franchise. “Women tend to be engaged in

their local communities, like to socialize,

and enjoy networking. These traits are particularly

important when it comes to achieving

success with Pinot‘s Palette’s business model,”

he explained.

FINANCING FOR FEMALE FRANCHISEES

If you’re intrigued by franchising and

interested in exploring your own dreams of

entrepreneurship, your first question may be if

you’ll be able to finance such a venture. While

many franchise owners take advantage of SBA

business loans, unsecured loans, and portfolio

loans and tap into personal assets, there are

also organizations such as EWIF (Encouraging

Women into Franchising) and 7-Eleven,

among others, that are actively working to

help more women achieve their dreams of

business ownership through franchising.

In March, 7-Eleven announced that they

would run their ‘W.E. Take the Lead’ Women’s

Franchise Giveaway Contest for the second

year in a row. The winning woman will be

awarded an initial franchise fee-free 7-Eleven

franchise, for an initial franchise value fee of

up to $190,000.

8 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Left: Lindsay Verdun, owner of TSS Photography, Peoria, IL.

Right: Children learn while having fun at a Snapology franchise in Pittsburg, PA.

EWIF is a non-profit organization and

community led entirely by volunteers whose

mission is to provide advice and guidance to

women interested in breaking into the franchise

industry. EWIF holds regional meetings,

annual conferences and award ceremonies for

members, helping women connect and learn

from each other.

Similarly, there are some brands, such as

FASTSIGNS, that offer incentives for veterans

and first responders, male or female. At FAST-

SIGNS that incentive equals a 50 percent

reduction in the franchise fee. There are also a

number of loans and grants earmarked specifically

for female entrepreneurs who need

access to capital, such as The Amber Grant.

The Small Business Administration is

another excellent resource for entrepreneurs

and for franchisees in particular—as they are

more likely to grant funding to a franchise

than many other types of startups; they will

even expedite the loan processing for SBAapproved

franchises.

*Based on FBR’s survey data collected between 2008 and 2018.

In 2018, 22,734 franchisees were surveyed.

THE BEST FRANCHISES FOR WOMEN

When you’re ready to compare your options,

there are thousands of franchise brands to

choose from, which is why it is so important

to do thorough research. Ultimately, you want

to find a brand that will meet your expectations

and help you achieve your dream of

business ownership while giving you the

lifestyle you desire.

Examining feedback from other female

franchise owners is one way to get unbiased

advice from other women who have already

made the leap into franchise ownership and

have first-hand experience with the brands you

are considering. To assist you in this process,

Franchise Business Review surveyed 5,723

female franchisees representing 240 franchise

brands. Each survey participant was asked

33 benchmark questions about their franchisor

that focused on areas such as leadership,

training, and core values. Additionally, we

asked 16 more personal questions concerning

topics such as their business lifestyle and

overall enjoyment of running their franchise.

You can explore the full list of top franchises

for women on page 10.

“JUST GO FOR IT”

Franchising can be a tremendous opportunity

for women to forge a path to meeting their

personal and financial goals. Unlike entrepreneurs

who start their business from scratch,

franchising gives you the chance to start and

grow your business immediately, with extensive

support and a proven system.

If you’re like many women, the fear of

failure may be the one thing holding you back

from pursuing your dreams. So, if you need

some encouragement, just look to the many

other female business owners who overcame

their fear and took the leap into franchise

ownership. As Latham said, “Believe in

yourself and your communication skills, your

passion and how hard you know you work in

everything that you do in other parts of your

life! JUST GO FOR IT.”

Interested in seeing what other brands

came out on top when measured by owner

satisfaction? Or would you like to learn more

about what it takes to become a franchise

owner, yourself? Visit our website at www.

FranchiseBusinessReview.com. We wish you

nothing but success as you begin this next

chapter!

For more information on this report, visit: www.FranchiseBusinessReview.com | 9


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top 50 Franchises

for Women

* Amada Senior Care

In-home senior care

American Poolplayers Association

Pool league

Assisting Hands

In-home senior care

Survey

Date

Feb.

2018

Sep.

2017

Aug.

2017

Initial

Investment

$87,710 –

$174,654

$20,763 –

$28,648

$77,050 –

$149,000

Cash

Requirement

Total

Units

$120,000 115

$20,763 325

$45,000 111

Better Homes and Gardens Real Estate

Real estate

Jan.

2018

$65,170 –

$540,000

$100,000 304

BioPed Footcare Centres

Custom orthotics

Dec.

2016

$165,000 –

$230,000

$25,000 51

* Brightway Insurance

Financial services

Jan.

2018

$107,700 –

$160,325

$75,000 159

Burn Boot Camp — more on inside front cover

Women’s fitness center

Oct.

2017

$105,630 –

$168,900

$100,000 101

* CarePatrol — more on p. 27

Assisted living placement services

Nov.

2017

$64,649 –

$84,699

$75,000 150

“I think the senior

management in the

company has a strong

background in the

insurance business

and that will serve

Brightway well.”

* Cruise Planners

Travel agency

Culver’s

Quick-service restaurant

Drama Kids

Drama programs

* Dream Vacations — more on p. 2

Travel agency

Estrella Insurance

Financial services

June

2017

Aug.

2017

Dec.

2017

Oct.

2017

Feb.

2018

$2,095 –

$23,367

$1,845,000 –

$4,155,000

$29,000 –

$48,000

$3,245 –

$21,850

$49,950 –

$84,000

$10,995 2,570

$350,000 –

$600,000

610

$30,000 208

$3,500 1,163

25,000 –

$50,000

100

– Brightway Insurance Franchisee

Fastest Labs

Drug, alcohol & DNA testing services

Dec.

2018

$74,650 –

$88,900

$50,000 26

* FASTSIGNS — more on p. 34

Visual business communications

April

2017

$193,548 –

$289,639

$80,000 675

* FirstLight Home Care

In-home senior care

May

2018

$99,681 –

$152,926

$65,000 255

Goldfish Swim School

Swim lessons

Sep.

2017

$1,335,283 –

$3,065,358

$450,000 –

$600,000

69

High Touch High Tech

Hands-on science programs

Aug.

2017

$62,750 –

$69,000

$37,650 33

Home Care Assistance

In-home senior care

Sep.

2017

$77,775 –

$245,250

$125,000 173

* Home Instead Senior Care

In-home senior care

Oct.

2017

$115,000 –

$125,000

$55,000 1,095

Just Between Friends

Children’s consignment

Aug.

2017

$32,774 –

$45,449

$45,000 160

Kampgrounds of America/KOA

Camping services

May

2018

$27,500 –

$4,462,925

$7,500 481

Keller Williams

Real estate

May

2017

$183,947 –

$336,995

$183,947 –

$336,995

959

*Franchisee Satisfaction Report available at

www.FranchiseBusinessReview.com

KidsPark

Children’s play park

* Kona Ice

Ice cream/yogurt/frozen treats

Aug.

2017

July

2017

$185,000 –

$340,000

$124,750 –

$147,550

$45,000 –

$65,000

17

$20,000 1,070

10 | For more information on the companies in this report, visit www.FBR50.com


FBR SPECIAL REPORT

Survey

Date

Initial

Investment

Cash

Requirement

Total

Units

* MaidPro

House cleaning & maid services

Oct.

2017

$74,560 –

$204,450

$75,000 256

* Minuteman Press

Printing & marketing services

Aug.

2017

$62,207 –

$161,865

$50,000 965

My Salon Suite

Private, spacious salon suites

Nov.

2017

$395,000 –

$955,000

$150,000 68

N2 Publishing

Private neighborhood publications

Nothing Bundt Cakes

Snack retailer

* Office Pride — more on p. 2

Commercial cleaning services

Orangetheory Fitness

Fitness club

* Our Town America — more on p. 36

Advertising services

* Payroll Vault Franchising

Payroll services

Pinch A Penny

Pool supplies retailer

* Pinot’s Palette

Painting class

* Remedy Intelligent Staffing — more on p. 33, 34

Business services

Oct.

2017

May

2018

Oct.

2017

Nov.

2017

Sep.

2017

Sep.

2017

Jan.

2017

May

2017

Jan.

2018

$975 –

$5,650

$392,875 –

$545,475

$59,500 –

$107,200

$327,600 –

$634,100

$63,300 –

$86,250

$44,369 –

$70,569

$230,000 –

$300,000

$97,500 –

$204,200

$151,840 –

$258,280

$975 –

$5,650

763

$150,000 168

$85,000 137

$150,000 722

$70,000 63

$33,600 –

$70,569

41

$0 238

$80,000 188

$165,000 615

“I have been blown away

by how supportive our

corporate team is. The

willingness to answer

questions at all hours of

the day, provide specific

feedback related to

different areas of the

business, and provide

opportunities to grow as

a leader have all served

me so well.”

– Rhea Lana’s Franchisee

Rhea Lana’s

Children’s consignment

Feb.

2018

$19,050 –

$38,950

$14,500 86

* Sandler Training — more on p. 27

Business consulting & coaching

April

2018

$88,150 –

$105,750

$100,000 265

Scooter’s Coffee

Quick-service restaurant

Aug.

2017

$351,000 –

$587,000

$100,000 200

* Senior Care Authority — more on p. 35

Assisted living placement services

ShelfGenie

Shelving solutions

Showhomes Home Staging

Home staging

Snapology

STEM/STEAM programs & activities

* Supporting Strategies

Bookkeeping services

May

2017

Nov.

2017

Jan.

2018

June

2018

March

2018

$52,350 –

$78,150

$70,100 –

$125,250

$45,300 –

$78,000

$39,000 –

$73,500

$77,130 –

$102,390

$50,000 –

$150,000

57

$0 172

$10,000 55

$32,500 58

$100,000 71

“The franchisee network

is invaluable. There is

always someone ready

to help.”

– TSS Photography Franchisee

The @WORK Group

Recruiting services

Feb.

2018

$152,000 –

$211,000

$150,000 100

* TSS Photography — more on p. 4

Sports, school & event photography

July

2017

$20,400 –

$74,275

$10,500 176

* Wild Birds Unlimited

Nature retailer

Nov.

2017

$146,516 –

$249,956

$40,000 351

* Yogi Bear’s Jellystone Park

Camping services

March

2018

$100,000 –

$2,000,000

$200,000 84

Young Rembrandts

Children’s art classes

Aug.

2017

$41,250 –

$48,120

$40,000 106

For more information on the companies in this report, visit www.FBR50.com | 11


FBR SPECIAL REPORT

Above: Chris Holwell, home inspector with HouseMaster, Paradise, Canada.

Right: Kona Ice franchisee.

Choosing a Low-Cost

Franchise Investment

80 Top-Rated Franchise Opportunities That Won’t Break the Bank

Many people never consider buying a franchise

because they think they can’t afford it.

What they don’t realize is that there are lots

of great low-cost franchise opportunities that

are actually very affordable. Not only that, but

the long-term benefits of owning a business

can far outweigh many traditional jobs.

For this year’s Top Low-Cost Franchises

list (see page 16), our team at Franchise Business

Review surveyed thousands of franchise

owners from nearly 150 leading low-cost

franchises. Our initial cut-off for qualifying as

“low cost” was any franchise opportunity that

has an initial investment starting at under

$100,000. And while we realize that $100,000

is still a lot of money, financing options often

make it possible to get started for much less

than the “sticker price.”

After combing through our data, we narrowed

our list of 150 franchises down to the

80 brands that had the highest satisfaction

among franchisee owners. We asked franchisees

over 30 questions about their franchise.

Was the training good? Do the marketing

programs drive business? Are you getting

the support you need to be successful? Most

importantly… “Would you recommend your

franchise to others?”

Our winners list features the Top 80 Low-

Cost Franchises with the highest satisfaction

in their investment class. These are the best

franchises for your money in today’s marketplace.

We’ll explore the characteristics that

make these franchises great, and give you tips

on how you can buy a great low-cost franchise.

We’ll also hear from several franchisees

and franchise company executives, and share

their advice on how you too can achieve business

ownership success.

12 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Left: Lisa Price, owner and senior care advocate at FirstLight HomeCare, Columbia, SC

with one of her clients.

Right: Kurt and Melissa Godwin, owners of Mosquito Joe, Baltimore, MD.

A SMART FRANCHISE INVESTMENT

Ask any accountant or business owner for

their number one piece of advice, and you’re

likely to hear the expression “cash is king!”

It seems obvious, yet the number one reason

new businesses fail (including franchise businesses!)

is they run out of money. The biggest

benefit of investing in a low-cost franchise

opportunity is that with less money going to

fund fixed startup costs, you’ll hopefully have

more money to fund important operational

items that drive sales and cashflow.

When starting a new business, it’s easy to

spend, but you should resist the urge. Think

twice before making any purchases (even

small ones) as they can add up quickly. Whenever

possible, lease items instead of buying

them, and always consider used equipment

before getting something new. Spending $200

more to get that fancy new office printer, is

$200 less you’ll have to spend on advertising

or sales activities that actually drive revenue.

“We strive to keep our initial franchise

fee at an average or slightly below our entire

industry with much greater focus on owner

candidates having more of the working capital

they need to open and operate a successful

senior care business,” says Jeff Bevis, CEO of

FirstLight Home Care. “The primary benefit

here is to give our new owners an added

amount of working capital they can better

utilize vs. paying us more upfront.”

Running a lean and mean business gives

many owners of low-cost franchises a distinct

advantage in the marketplace. Without the

burden of high overhead, and the worries of

making large monthly debt payments, franchise

owners can breathe easy and focus on

sales and marketing.

Autumn Lew with Just Between Friends, a

top-rated low-cost franchise that specializes in

organizing consignment sale events explains,

“By keeping our startup costs under $45,000,

we are able to empower our franchisees to

start their own businesses without going deep

into debt. We help them to be good stewards of

their resources while building businesses that

serve the families and partnering non-profit

organizations in their communities.”

To help keep your startup costs low, talk

to franchise companies about potential discounts

or financing options that they may

provide. Some companies will let you finance

a portion of the initial franchise fees over time,

and many offer special incentives to military

veterans and other special groups such as

first responders. For example, Mosquito Joe

franchisees, Yoel Gutierrez and Omar Sanchez,

received a $2,500 discount on their South

Miami-based franchise because Sanchez had

previously worked as a firefighter.

BUILDING A SCALABLE BUSINESS

Just because many low-cost franchise businesses

start small, it doesn’t mean they stay

that way. In fact, it’s a common myth in

franchising that in order to grow a large,

successful business, you have to invest a lot

of money. Nothing could be further from the

truth. In fact, many of the low-cost franchises

on our awards list have much better return on

investment (ROI) than their more expensive

competitors.

“We provide a scalable business model that

will increase profits over time, by growing

revenue while avoiding cost increases,” says

America’s Swimming Pool Company CEO

Stewart Vernon. “Business ownership can

become more of a reality for hard-working,

middle-class Americans. Our affordable

startup costs give these men and women the

opportunity to make a more enjoyable life for

themselves and their families.”

Rita and Eric Blackwell of Spartanburg, SC

were looking for a good, low-cost franchise,

back in 2016, when they stumbled upon

Mosquito Joe, a franchise business that provides

mosquito control services. “We chose a

For more information on this report, visit: www.FranchiseBusinessReview.com | 13


FBR SPECIAL REPORT

4. What kind of culture do I thrive in?

Every company on our Top Low-Cost Franchises

list has a different kind of culture. Some

franchises are very laid back and casual, while

others are more structured and formal. What

type of culture do you thrive in? Spend time

really getting to know the culture of the franchise

businesses that interest you. Talk with

their corporate teams, and visit or speak with

as many franchisees as you can. Finding the

right cultural fit is just as important as finding

the right financial fit.

Jacqueline Fair and Christian Harris of MaidPro, in Oak Park, IL, currently service over 150 clients on a monthly

or bi-weekly basis.

low-cost startup franchise because it fit within

our budget and the level of risk we were

willing to take on. The higher the expenditure,

the higher the risk. Owning a Mosquito Joe

has shown us that we can be successful.”

FINDING THE RIGHT FRANCHISE FOR YOU

The 80 franchise companies featured on our

2018 Top Low-Cost Franchises list are all

great opportunities, but many are probably

not the right fit for you. Before you invest in

any franchise business, it’s important to start

by asking yourself a few key questions. Here

are five big questions to consider:

1. What are my goals?

What do you hope to achieve through buying

a franchise business? What is your timeframe?

How much money do you need to make in

the short term, and how much money do you

hope to make longer term? Besides income,

what other personal and professional goals

are important to you? (i.e. lifestyle, flexibility,

community connection, etc.)

2. What am I passionate about?

Owning a successful franchise business

requires a lot of hard work—especially in the

early years. But when we talk to franchisees,

most don’t mind putting in the extra hours

because they are passionate about what they

are doing in building their business. Find

a business that gets you excited… one that

you are truly passionate about the product or

service that the franchise provides.

“I never anticipated that running a kids

consignment event would feel as rewarding as

it does,” says Courtney Evans, a multi-unit Just

Between Friends franchisee in the Seattle area.

“At the end of each event, my feet are tired, my

body is sore, my eyes are heavy, but my heart

has never felt so full.”

3. What are my strengths and

my weaknesses?

It’s important to do a self-assessment of your

skills and be honest about your strengths and

weaknesses. What work-related activities do

you enjoy, and what tasks do you hope to avoid?

When you talk to franchise companies and

franchisees, ask them what skills their most successful

franchisees have in common? Whether,

it’s sales, marketing, operations, networking,

community engagement, or something else, be

sure your skills are a good fit for the franchise

opportunity you want to invest in.

Jeff Bevis at FirstLight Home Care

described his ideal franchisees this way. “They

possess strong experience in at least one or

several areas such as successful people management,

solid presentation skills, strong

communication skills or strong organizational

experience. In addition, and at the core of our

Culture of Care, the ideal owners have their

own ‘why’ as to their personal purpose—

why they want to serve others, and give back

through a FirstLight Home Care business.”

5. What advantages does XYZ franchise

offer me?

As a general rule, buying a franchise business

offers many advantages over starting a new

business from scratch. A good franchise will

offer a proven business model, strong training

and support, effective marketing programs,

group buying power, a supportive franchisee

network, and much more. But every franchise

company is different. Take your time to

explore the specific offerings of each franchise,

and be sure to understand how their programs

will offer you a competitive advantage in your

local marketplace.

“We understand that those first few weeks

of business are vital to a franchisee’s success,”

says Jonathan Barnett, founder and CEO of

Oxi Fresh Carpet Cleaning. “We have profitability

coaches on staff whose core function is

to help new franchisees get going. The coaches

walk the franchisee through the entire process,

training them on our various programs,

helping them get everything set up, and ensuring

that they are prepared for the realities of

running a business.”

YOUR SUCCESSFUL FRANCHISE

JOURNEY

Investing in a franchise is a big decision. There

are many great benefits to owning a successful

business, but finding the right franchise for

you will take some time and homework. Our

Top Low-Cost Franchises list is a great starting

point for you to explore the award-winning

business opportunities that are available.

We also have many other resources on our

website to help you navigate every step of

your franchise journey, from initial research

to financing to purchase and ongoing business

management. Just visit us today at www.

FranchiseBusinessReview.com.

14 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

— Find the best funding option for you by visiting the Franchise Financing section of FranchiseBusinessReview.com. —

Funding Your Franchise:

You Have Options

Jeremy Ames, president & co-founder of Guidant Financial, contributed to this article

Understanding how you will finance your franchise is an important first step in your franchise journey. When it comes to financing

a low-cost franchise, many people turn to home equity lines of credit and/or credit cards. However, there are many other options

including SBA business loans, 401(k) business financing and portfolio loans. Here’s what you need to know about each.

SBA Business Loans

Loans from the Small Business Administration (SBA) are one of the

most popular financing methods for business owners of all kinds, from

startups to franchises. SBA business loans are not lent directly from

the SBA. Rather, the SBA encourages banks to lend to small business

owners with preferable terms and low interest rates. In return, the SBA

covers 75 to 85 percent of the loan for the bank if the loan defaults.

This creates a win-win situation for both the lender and borrower.

SBA Loan Eligibility Requirements

• 20 percent down payment for an existing business purchase

or 30 percent for a startup

• 640+ credit score

• Personal collateral required

• Industry experience preferred

• Secondary income preferred

401(k) Business Financing

With 401(k) business financing (formally known as Rollovers for

Business Startups or ROBS), you can use up to 100 percent of funds

from an existing retirement account to buy or start a small business

or franchise without taking a taxable distribution or getting a loan.

Funding through ROBS has been an option since the Employee

Retirement Income Security Act passed in 1974, and it’s growing in

popularity.

Since ROBS doesn’t involve taking a loan, there are no monthly

payments or interest rates, and there are no collateral or minimum

credit score requirements. ROBS can also be used in combination with

an SBA loan, allowing business owners to use retirement funds as the

down payment for the loan.

Unsecured Loans

If you don’t want to jeopardize personal property in order to obtain

financing, unsecured loans provide up to $150,000 without any

collateral. Unsecured loans work like small business credit cards, consisting

of multiple lines of revolving credit that can be used and paid

back as needed. But instead of relying on collateral, lenders look at

your creditworthiness to secure the loan. As such, a high credit score

and solid borrowing history is necessary.

Unsecured loans have no use-of-proceeds requirements, so the

funds can be used for your first franchise location or subsequent units.

It’s important to note that this type of loan shows up as revolving

credit on one’s credit report and can have a meaningful impact on a

credit score, especially if payments are not made on time. For that

reason, we recommend using unsecured loans as a last resort and only

as a short-term financing solution.

Unsecured Loan Eligibility Requirements

• 690+ credit score

• Credit utilization rate below 50 percent

• Minimal recent credit inquiries

• No recent derogatory comments on your credit report

Portfolio Loans

If you own stocks, bonds, mutual funds or other eligible securities, you

can borrow up to 80 percent against the value of your portfolio without

having to liquidate your holdings. Portfolio loans, also referred to as

stock loans or securities-based lending, work like a revolving line of

credit—allowing you to finance a business or franchise by borrowing

(and repaying) at will.

ROBS Eligibility Requirements

• At least $50,000 in a rollable retirement account

• No minimum credit score requirements

• No down payment needed

For a detailed walk-through on funding your franchise, visit www.FranchiseBusinessReview.com

For more information on this report, visit: www.FranchiseBusinessReview.com | 15


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top 80 Low-Cost

Franchises

30-Minute Hit

Boxing & kickboxing circuit

* ActionCOACH

Business coaching

Aire-Master of America

Commercial hygiene service

Survey

Date

June

2017

Jan.

2018

Nov.

2017

Initial

Investment

$98,000 –

$147,000

$61,250 –

$108,441

$39,584 –

$142,400

Cash

Requirement

Total

Units

$40,000 56

$40,000 775

$50,000 111

* Amada Senior Care

In-home senior care

Feb.

2018

$87,710 –

$174,654

$80,000 115

“Overall, I think CarePatrol

is awesome. Making an

important and immediate

difference in people’s

lives is simply priceless.

I am very happy and

proud that we bought

into the system.”

American Poolplayers Association

Pool league

ASP – America’s Swimming Pool Co.

Swimming pool maintenance

Assisting Hands

In-home senior care

Auto Appraisal Network

Automotive appraisal services

Baby Boot Camp

Fitness programs

Sep.

2017

Nov.

2017

Aug.

2017

Feb.

2018

Nov.

2017

$20,763 –

$28,648

$85,000 –

$110,000

$77,050 –

$149,000

$12,000 –

$30,000

$4,570 –

$10,800

$20,763 325

$50,000 259

$45,000 111

$3,000 –

$10,000

27

$4,570 91

– CarePatrol Franchisee

Best in Class Education Centers

Tutoring services

July

2017

$62,800 –

$121,880

$62,800 –

$121,880

59

Bloomin Blinds

Custom blinds and window coverings

June

2017

$35,000 –

$85,000

$40,000 45

Buildingstars

Commercial cleaning services

Aug.

2017

$1,995 –

$39,995

$1,995 –

$39,995

572

* CarePatrol — more on p. 27

Assisted living placement services

Nov.

2017

$64,649 –

$84,699

$75,000 150

Complete Weddings and Events

Wedding & event services

Oct.

2017

$30,350 –

$48,650

$10,000 200

CompuChild

Children’s technology education

Oct.

2017

$18,300 –

$33,000

$10,000 40

Critter Control

Wildlife control & removal

Aug.

2017

$12,250 –

$80,500

$12,250 –

$80,500

102

* Cruise Planners

Travel agency

June

2017

$2,095 –

$23,367

$10,995 2,570

Discovery Map

Alternative advertising maps

Sep.

2017

$35,250 –

$44,950

$50,000 135

Drama Kids

Drama programs

Dec.

2017

$29,000 –

$48,000

$30,000 208

*Franchisee Satisfaction Report available at

www.FranchiseBusinessReview.com

* Dream Vacations — more on p. 2

Travel agency

Oct.

2017

$3,245 –

$21,850

$3,500 1,163

16 | For more information on the companies in this report, visit www.FBR50.com


FBR SPECIAL REPORT

Survey

Date

Initial

Investment

Cash

Requirement

Total

Units

Estrella Insurance

Financial services

Feb.

2018

$49,950 –

$84,000

$25,000 –

$50,000

100

Executive Image Building Services

Commercial cleaning services

Fastest Labs

Drug, alcohol & DNA testing services

* FirstLight Home Care

In-home senior care

* Fish Window Cleaning

Window cleaning

FRSTeam

Home restoration

Garage Experts

Garage organization

Oct.

2017

Dec.

2018

May

2018

Nov.

2017

Nov.

2017

Sep.

2017

$24,100 –

$68,000

$74,650 –

$88,900

$99,681 –

$152,926

$83,225 –

$146,200

$32,000 –

$380,500

$54,400 –

$803,000

$25,000 33

$50,000 26

$65,000 255

$83,225 –

$146,200

$25,000 –

$35,000

$54,400 –

$803,000

271

56

30

“I am extremely impressed

with the honesty and

trustworthiness of

our leaders and our

organization overall.

I feel very fortunate to be

a part of it and I feel that

I am living my dream.”

– HomeVestors Franchisee

* Happy & Healthy Products

Ice cream/yogurt/frozen treats

Feb.

2018

$45,000 –

$90,000

$45,000 –

$90,000

65

High Touch High Tech

Hands-on science programs

Aug.

2017

$62,750 –

$69,000

$37,650 33

Home Helpers

Senior Care

May

2018

$75,750 –

$127,600

250,000 317

HomeSmart International

Real estate

Oct.

2017

$65,000 –

$205,000

$20,000 102

* HomeVestors of America — more on back cover

Realty renovation

Jan.

2018

$54,000 –

$357,250

$50,000 900

* Homewatch Caregivers

In-home senior care

Oct.

2017

$83,000 –

$131,000

$50,000 198

HomeWell Senior Care

Senior care

* HouseMaster

Professional home inspections

* Image One — more on p. 36

Commercial cleaning services

InXpress

Business shipping

Feb.

2018

Oct.

2017

June

2017

July

2017

$53,550 –

$85,400

$61,100 –

$106,150

$29,750 –

$103,208

$65,300 –

$160,200

$53,550 –

$85,400

31

$42,500 313

$15,000 78

$65,000 300

“I know I can call on

any of the franchisees

and they would be there

for me. This is one

of the reasons why

I chose HomeWell.”

– HomeWell Senior Care Franchisee

Just Between Friends

Children’s consignment

Aug.

2017

$32,774 –

$45,449

$45,000 160

* Kitchen Solvers

Home remodeling

Aug.

2017

$60,000 –

$80,000

$75,000 52

Linc Service Network

Commercial HVAC services

Feb.

2017

$66,350 –

$136,000

$66,350 –

$136,000

172

For more information on the companies in this report, visit www.FBR50.com | 17


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top 80 Low-Cost

Franchises

* MaidPro

House cleaning & maid services

MarbleLife

Stone restoration

* Minuteman Press

Printing & marketing services

Survey

Date

Oct.

2017

May

2018

Aug.

2017

Initial

Investment

$74,560 –

$204,450

$50,000 –

$65,000

$62,207 –

$161,865

Cash

Requirement

Total

Units

$75,000 256

$30,000 40

$50,000 965

Miracle Method Surface Refinishing

Bathroom & kitchen remodeling

Aug.

2017

$75,000 –

$138,000

$40,000 –

$50,000

162

Molly Maid

Cleaning services

Nov.

2017

$165,000 –

$197,000

$165,000 –

$197,000

471

* Mosquito Joe

Mosquito control services

Feb.

2018

$66,600 –

$127,500

$55,000 285

N2 Publishing

Private neighborhood publications

Oct.

2017

$975 –

$5,650

$975 –

$5,650

763

* Office Pride — more on p. 2

Commercial cleaning services

Oct.

2017

$59,500 –

$107,200

$85,000 137

* Our Town America — more on p. 36

Advertising services

Sep.

2017

$63,300 –

$86,250

$70,000 63

Oxi Fresh Carpet Cleaning

Carpet cleaning

April

2018

$40,000 –

$60,000

$35,900 340

* Payroll Vault Franchising

Payroll services

Sep.

2017

$44,369 –

$70,569

$36,600 –

$70,569

41

* Pinot’s Palette

Paint and sip classes

May

2017

$97,500 –

$204,200

$80,000 188

Rhea Lana’s

Children’s consignment

Feb.

2018

$19,050 –

$38,950

$14,500 86

“Shine has a culture of

honesty and integrity.”

– Shine Window Care

& Holiday Lighting Franchisee

* Sandler Training — more on p. 27

Business consulting & coaching

* Senior Care Authority — more on p. 35

Assisted living placement services

Service Team of Professionals

Restoration services

April

2018

May

2017

Sep.

2017

$88,150 –

$105,750

$52,350 –

$78,150

$78,600 –

$138,500

$100,000 265

$50,000 –

$150,000

57

$56,000 37

ShelfGenie

Shelving solutions

Nov.

2017

$70,100 –

$125,250

$70,100 –

$125,250

172

Shine Window Care & Holiday Lighting

Window cleaning

Oct.

2017

$23,000 –

$98,750

$23,000 –

$98,750

21

Showhomes Home Staging

Home staging

Jan.

2018

$45,300 –

$78,000

$10,000 55

Sit Means Sit Dog Training

Dog training

Oct.

2017

$45,000 –

$93,850

$45,000 125

18 | For more information on the companies in this report, visit www.FBR50.com


FBR SPECIAL REPORT

Survey

Date

Initial

Investment

Cash

Requirement

Total

Units

Snapology

STEM/STEAM programs & activities

June

2018

$39,000 –

$73,500

$32,500 58

* Soccer Shots

Youth sports

Dec.

2017

$41,034 –

$53,950

$18,000 213

Stratus Building Solutions

Commercial cleaning services

Feb.

2018

$3,450 –

$50,350

$3,450 –

$50,350

1,000

* Supporting Strategies

Bookkeeping services

Surface Specialists Systems

Home remodeling

TGA Premier Sports

Youth sports

* The Glass Guru

Window restoration

March

2018

May

2018

Aug.

2017

Oct.

2017

$77,130 –

$102,390

$43,200 –

$56,000

$16,300 –

$67,350

$64,150 –

$183,000

$100,000 71

$25,000 45

$16,300 –

$67,350

116

$64,150 89

“I’m grateful for the

franchisor’s continual

involvement in each of

our successes and also in

their dedication to make

us better at what we do.”

– Supporting Strategies Franchisee

The Grout Doctor

Grout repair services

Jan.

2017

$12,000 –

$40,000

$10,000 77

The Tutoring Center

Tutoring services

May

2018

$90,000 –

$130,000

$90,000 106

Town Money Saver

Advertising services

March

2018

$5,700 –

$17,000

$5,000 –

$12,500

49

* Truly Nolen of America — more on p. 32

Pest control

April

2018

$50,200 –

$293,000

$35,000 339

* TSS Photography — more on p. 4

Sports, school & event photography

July

2017

$20,400 –

$74,275

$10,500 176

Two Maids & A Mop

House cleaning & maid services

June

2017

$56,025 –

$136,975

$30,000 59

United Country Real Estate

Real estate

* Weed Man

Lawn care

Welcomemat Services

Printing & marketing services

Sep.

2017

July

2017

June

2018

$16,290 –

$42,510

$68,453 –

$85,513

$61,080 –

$88,930

$15,000 443

$50,000 656

$80,000 80

“I can’t imagine

a franchise system

with better training

and support.”

– Truly Nolen Franchisee

* Window Genie — more on p. 33

Window cleaning

July

2017

$90,800 –

$140,000

$50,000 121

WOW 1 DAY PAINTING

Painting

Dec.

2017

$90,000 –

$130,000

$50,000 43

YESCO

Visual business communications

March

2018

$64,300 –

$350,000

$60,000 164

Young Rembrandts

Children’s art classes

Aug.

2017

$41,250 –

$48,120

$40,000 106

For more information on the companies in this report, visit www.FBR50.com | 19


FBR SPECIAL REPORT

FBR’s Top Franchise Leaders of 2018

The Visionaries Behind Today’s Most Successful Franchises

As the inimitable Dale Carnegie once said, “You can close more business

in two months by becoming interested in other people than you can in

two years by trying to get other people interested in you.”

Dale Carnegie had a deep and unique appreciation of the qualities

that make a great leader. He understood that social and communication

skills distinguish a leader—not just technical expertise.

At Franchise Business Review, we analyze franchisee performance

by asking franchise owners 33 questions in eight critical areas, including

financial opportunity and system operations. But, we also ask the franchise

owners to rate their satisfaction with the leadership and the

core values, culture, and community that is fostered across the franchise

system—in other words, the more intangible aspects that can make or

break the franchise experience.

“Most of the franchisees we talk to are investing in a business to

make a profit, certainly,” says Michelle Rowan, president & COO of

Franchise Business Review. “But they also want to feel that the executive

team cares about their personal success and communicates openly and

transparently. That’s how you develop relationships built on trust and

respect—and that’s what makes a great leader.”

We studied results from over 27,000 franchisee surveys across more

than 300 brands to identify 50 of the top leaders in the franchise industry,

based exclusively on feedback from their franchisees.

We asked a few of them to tell us what inspires them, and how they’ve

created a winning culture within their franchise system.

Read what they had to say on the following pages…

Safer Senior Living. Your Goal, Our Mission.

20 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

>> Visit FranchiseBusinessReview.com for full

interviews and to see the complete list of this

year’s Top 50 Franchise Leaders.

For more information on this report, visit: www.FranchiseBusinessReview.com | 21


FBR SPECIAL REPORT

We say that our franchisees’ dreams are

our goals. It’s true and that’s how we manage

this business.

Michael Miller

Co-Founder & Chairman

Brightway Insurance


Very simply, our jobs are to do everything we can to support our franchisees and help them

grow. As a franchisee, what better business partners could you ask for than people whose

financial interests are directly aligned with yours, bring vast experience you can leverage and

have fun doing their jobs?”

We take a lot of pride in our franchisees and

value their opinions, which builds mutual trust.


It is inspiring to be able to create opportunities for franchisees—to help them grow their

businesses and their teams; to witness their success and work with them collaboratively to

achieve their fullest potential.”

Brad Reed

Chief Development Officer

Captain D’s

Safer Senior Living. Your Goal, Our Mission.

Listen to your franchisees. Don’t hold grudges.

Allow them to make mistakes and allow them

to teach you.

Becky Bongiovanni

Chief Operations Officer

CarePatrol


I think our franchisees see us not only as leaders, but also as trusted partners in their success….

We also live by our values at CarePatrol. Our values are not just written down in a manual.

We make decisions based on our core values and ask our franchisees to help hold us accountable

to them.”

22 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

As someone who holds the position once held

by Dale Carnegie, I aspire to lead as he did—

with insight, innovation and service to others.

Joe Hart

President & CEO

Dale Carnegie


Our brand’s culture is about seeing the inherent greatness that exists within people and our

mission is to help unlock that; it’s about the Dale Carnegie Principles—about putting people

first and teaching people ‘How to Win Friends and Influence People.’”

Trust is the basis of all relationships and,

in order to gain trust, you must be transparent

in both good times and in bad.


I am someone who is inspired by working side-by-side with people who are in it to win it!

People who take accountability for themselves, who I can trust and who have my back—

because I have theirs—and who are passionate about everything they do. Those are the

people that inspire me to be better and to help them be better.”

Debbie Fiorino

Senior Vice President

Dream Vacations

I am inspired by making a difference in people’s

lives. I get to do that every day in franchising,

helping our franchisees achieve the dream of

business ownership.

Catherine Monson

CEO

FASTSIGNS


I encourage every franchise leader to develop a positive culture and motivating environment where

people know and understand the company’s objectives and how what they do each day contributes

to achieving those goals. People are more motivated when they are well-trained, have the tools they

need, can share their ideas openly, take chances, and innovate or improve processes.”

For more information on this report, visit: www.FranchiseBusinessReview.com | 23


FBR SPECIAL REPORT

We are deeply committed to continual

improvement, we’re supportive of all new ideas,

and encourage brainstorming and collaboration

across our franchisor and franchisee teams.

Jeff Bevis

Co-Founder & CEO

FirstLight Home Care


I believe our leadership team was rated so highly by franchisees for three primary reasons:

we say what we’ll do and do what we say; we put and keep franchise owner input as #1 relating

to EVERYTHING we do in all facets of FirstLight Home Care business; and we see it only fair

that we set the example by providing our franchisees with the highest quality of service, since

we expect our owners to exude the highest quality of service.”

First is to listen to the franchisees. The best

ideas come from franchisees. Second, give

a clear picture of the future.


I am most inspired by seeing the success of our franchises. I have never been around a better

group of people than our franchise leaders. We tend to attract good people that care about

helping others and participating in a team environment, which in turn attracts more of the

same type of people!”

David Hicks

Co-President

HomeVestors of America

Our culture, our mission, our vision actually

is all about having pride, being profitable and

also committing to our craft, if you will.

Kathleen Kuhn

President

HouseMaster


So not for a minute do we ever sit back on our laurels as one of the most experienced

companies in the industry. Our owners take such great pride in what they do and they

have fun doing it, but they’re so committed and we’re so committed to always learning

more and getting better.”

24 | For more information on this report, visit: www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

How can we expect our franchisees to give

incredible customer experience if we don’t

provide that to them?

Tony Lamb

Founder and CEO

Kona Ice


When nine out of 10 franchisees that are in your system got into your system because they

wanted to give back to their community or wanted to make their community a better place…

I can only describe our culture in one word….PERFECT.”

We recognize serving as a part of leading.

As we serve and help our franchisees succeed,

we succeed.


Our culture is very strong and clearly understood. It is the glue that holds us together. When

you ask our franchisees what they like best about Office Pride, most will answer ‘the culture.’”

Todd Hopkins

President

Office Pride

LEARN WHAT FRANCHISING IS LIKE

FROM REAL FRANCHISEES

Access insightful franchisee Q&As, strategic advice and more.

Visit FranchiseBusinessReview.com

For more information on this report, visit: www.FranchiseBusinessReview.com | 25


FBR SPECIAL REPORT // MARKETPLACE

2018

TOP 200

FRANCHISES

ADVERTISING & SALES

* Our Town America — more on p. 36

N2 Publishing

Proforma

Welcomemat Services

Town Money Saver

Discovery Map

AUTOMOTIVE

* Christian Brothers Automotive — more on

* Snap-on Tools

p. 30, 31

RNR Tire Express

Auto Appraisal Network

Priceless Car Rental

Tint World

BUSINESS SERVICES

* FASTSIGNS — more on p. 34

Sanford Rose Associates

* Sandler Training — more on p. 27

* Minuteman Press

* ActionCOACH

* Brightway Insurance

The @WORK Group

YESCO

Dale Carnegie

* Murphy Business & Financial

* Supporting Strategies

Sir Speedy

Office Evolution

The Alternative Board

InXpress

PIP Printing & Document Services

Speedpro Imaging

CHILD SERVICES

* Soccer Shots

TGA Premier Sports

High Touch High Tech

Young Rembrandts

KidsPark

Goldfish Swim School

Snapology

Amazing Athletes

College Nannies + Sitters + Tutors

Child Services continued

* TSS Photography — more on p. 4

The Little Gym

British Swim School

CompuChild

CLEANING & MAINTENANCE

* MaidPro

Aire-Master of America

* Office Pride — more on p. 2

Jan-Pro (Master Franchisors)

Oxi Fresh Carpet Cleaning

Anago Cleaning Systems (Master Franchisors)

Rooterman

* The Maids

Two Maids & A Mop

You’ve Got MAIDS

Buildingstars

* Image One — more on p. 36

EDUCATION

* The Goddard School

* Mathnasium

* The Learning Experience

Huntington Learning Center

Online Trading Academy

The Tutoring Center

Best in Class Education Centers

Creative World School

FINANCIAL & TAX

* Payroll Vault Franchising

Estrella Insurance

FITNESS

* Crunch Fitness

Orangetheory Fitness

9Round

Baby Boot Camp

ILOVEKICKBOXING.COM

Burn Boot Camp — more on inside front cover

30-Minute Hit

The MAX Challenge

Planet Fitness

World Gym

See page 28 for additional top franchises.

Visit FBR50.com for brand details.

Today’s leading brands based

on FBR’s owner satisfaction data.

*Full Satisfaction Report Available

at FranchiseBusinessReview.com

BUSINESS SERVICES

Dale Carnegie

Initial Investment: $19,700 – $174,500

Cash Requirement: $50,000 – $200,000

Total Units: 221

At Dale Carnegie, we work with you to build

courage, confidence and compassion among

your workforce by drawing out people’s

natural strengths, so they can take command

of their roles and inspire teamwork across your

organization. A company can only be successful

when the right people are in the right jobs,

working together at every level.

For over 100 years, we’ve helped companies of

all sizes create a vibrant, sustainable workforce

by fostering an environment that thrives on

positive, productive relationships. In the years to

come, we’ll continue to be your partner creating

inspiring, effective development opportunities

for everyone from new hires to high performers,

all the way to the top.

For more information on Dale Carnegie

opportunities, call (800) 231-5800

or visit www.dalecarnegie.com/franchising.

CHILD SERVICES

KidsPark

Initial Investment: $215,000 – $405,500

Cash Requirement: $45,000 – $65,000

Total Units: 17

If you are looking for an entrepreneurial

opportunity that will contribute a needed service

to your community and are considering an overall

investment of between $215,500 to $405,500,

then KidsPark is a good fit. Both kids and their

parents love our hourly childcare centers, which

cater to preschool and school age children. Our

franchisees have a true passion for children

and service. They want to provide exceptional

childcare to their community so that they can

help parents and enrich children. As a KidsPark

owner, you will benefit from our quality, proven

method of operation and innovative program. We

are seeking business minded, marketing savvy

owners to join our franchise family.

For more information on KidsPark

opportunities, call (408) 213-0970 or visit

www.kidspark.com/franchising.

26 | For more information on the companies in this report, visit www.FBR50.com


TM

CLEANING & MAINTENANCE

FINANCIAL & TAX

FEATURED

Franchisee

Maidpro

Initial Investment: $74,560 – $204,450

Cash Requirement: $75,000

Total Units: 255

Forbes has named MaidPro the #6 Best Franchise

to Own for 2018. MaidPro prides itself on its

proven groundbreaking technology, creative

marketing, established brand identity, and stellar

support to its franchisees. MaidPro offers you

the advantages of rapid growth, low startup

costs, manageable hours, and recurring revenue.

MaidPro has received Franchise Business

Review’s Four-Star Rating and Franchise 50

awards for franchisee satisfaction every year

from 2006-2018. MaidPro is also offering a

veteran discount valued at $15,000 for U.S. and

Canadian veterans. Join a franchise family that

gives you control and ownership of your business

with unmatched 24/7 support.

For more information on MaidPro

opportunities, call (888) 624-3776

or visit www.maidprofranchise.com.

Payroll Vault

Initial Investment: $44,369 – $70,569

Cash Requirement: $33,600 – $70,569

Total Units: 41

Payroll Vault Franchising provides entrepreneurs

the opportunity to start their own full-service,

local payroll business with the support of a team

of experts and a nationally recognized brand.

Founded by a CPA with decades of experience,

Payroll Vault supports their franchisees on

business best practices and provides systems

and strategies to operate a payroll business in

a growing industry. With the franchise launch in

2012, Payroll Vault Franchising has grown rapidly

due to their unparalleled client service. Payroll

Vault Franchising is recognized as a national

leader receiving numerous accolades and awards

in the industry. For more information, visit

PayrollVaultFranchise.com.

For more information on Payroll Vault

opportunities, call (303) 763-1865

or visit www.payrollvaultfranchise.com.

Lori VanDamme

CarePatrol

North Denver, CO

and Boulder, CO

Franchisee since 2017

What was it about the franchise model and/or

leadership that led you to purchase it? For years

I knew I wanted to own a business that serviced

seniors. A friend of ours was a CarePatrol

franchisee. His passion and love for what he did

are what really made me want to learn more.

When he mentioned he was selling his business

due to relocating out of state, it was as if it was

meant to be.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? I didn’t have any prior experience in this

field, so I committed to learning the system and

jumped in with both feet. Through CarePatrol’s

training and support, I have learned more than I

ever imagined possible.

RATED THE #1

TRAINING FRANCHISE

BY ENTREPRENEUR MAGAZINE

FOR 13 YEARS

Sandler Training is a global network

of sales and management trainers

with hundreds of training centers

throughout the world. Become a

Franchise Owner and be at the

forefront of a business niche that

is growing exponentially, with the

support of a pioneer and leader in

the training industry.

BUILD ON THE

LEADERSHIP

OF SANDLER TRAINING

FranchiseBusinessREVIEW

has recognized

Sandler Training

as the #1 Business

Services Franchise.

SANDLERFRANCHISING.COM

800-669-3537 ext. 2005

© 2018 Sandler Systems, Inc. All rights reserved. S Sandler Training Finding Power In Reinforcement

(with design) is a registered service mark of Sandler Systems, Inc.

What things do you like most about your job?

My favorite part of this business is helping

families. I often enter people’s lives when they are

in crisis mode. When a loved one reaches a phase

of life where important choices need to be made

about their living situation, emotions often run

high. There are so many things to consider when

placing someone you love. I love that I am able to

help them through this process and by the end of

it all, they know I’ve found the best new home for

their loved ones. There have often been tears of

thanks at the end of the journey and that’s the

most rewarding part of it all.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? JUMP IN!

Be prepared to immerse yourself in your business.

Be passionate. Be willing to give of your time and

know that the first year will be a whirlwind—but

oh so worth it.

Safer Senior Living. Your Goal, Our Mission.

For more information on CarePatrol

opportunities call (480) 719-4836 or visit

www.carepatrol.com.

For more information on the companies in this report, visit www.FBR50.com | 27


FBR SPECIAL REPORT // MARKETPLACE

2018 TOP 200

FRANCHISES

FITNESS

FOOD & BEVERAGE

* Kona Ice

Culver’s

Fazoli’s Restaurants

Wings Etc.

Captain D’s

* Checkers & Rally’s

The Wendy’s Company

LaRosa’s Pizzeria

Tropical Smoothie Cafe

Nothing Bundt Cakes

Lenny’s Sub Shop

Hwy 55 Burgers Shakes & Fries

Zaxby’s

* Hungry Howie’s Pizza & Subs

Scooter’s Coffee

The Haagen-Dazs Shoppe Company — more on

p. 31

* Pizza Factory — more on p. 29

Golden Corral Buffet & Grill — more on p. 4

Penn Station

* East Coast Wings & Grill

Jamba Juice

Fuzzy’s Taco Shop

Biggby Coffee

Goodcents Deli Fresh Subs

Donatos Pizza

Eggs Up Grill

Buffalo Wings & Rings

Toppers Pizza

Bahama Buck’s

* Happy & Healthy Products

DoubleDave’s Pizzaworks Systems

Costa Vida

Zoup!

HEALTH & PERSONAL SERVICES

Palm Beach Tan

* My Salon Suite

BioPed Footcare Centres

Sport Clips

Fastest Labs

HOME SERVICES

* CertaPro Painters

Miracle Method Surface Refinishing

* HouseMaster

Budget Blinds

Home Services continued

* DreamMaker Bath & Kitchen

Surface Specialists Systems

Property Damage Appraisers

Shine Window Care & Holiday Lighting

Garage Experts

Bloomin Blinds

WOW 1 DAY PAINTING

Tailored Living

USA Insulation

California Closets

Go Mini’s

* The Glass Guru

* Kitchen Solvers

The Grout Doctor

ShelfGenie

PET SERVICES

In Home Pet Services

The Dog Wizard

Sit Means Sit Dog Training

Dogtopia

REAL ESTATE

Keller Williams

Sotheby’s International Realty

Weichert Real Estate

Better Homes and Gardens Real Estate

Showhomes Home Staging

ERA

* HomeVestors of America — more on back cover

HomeSmart International

United Country Real Estate

RETAIL

* Wild Birds Unlimited

Pinch A Penny

Rhea Lana’s

Just Between Friends

* Big Frog Custom T-Shirts

Color Me Mine

Mainstream Boutique

Family Fare

Verlo Mattress Factory Stores

SENIOR SERVICES

* Home Instead Senior Care

* Visiting Angels

* FirstLight Home Care

30-Minute Hit

Initial Investment: $98,000 – $147,000

Cash Requirement: $40,000

Total Units: 56

The 30-Minute Hit ® is a high intensity, action

packed boxing/kickboxing circuit workout

designed specifically for women looking to

achieve amazing results. Fast paced, challenging

and empowering, this one of a kind top quality

workout appeals to everyone, no matter their

fitness level, in a friendly, non-intimidating

environment.

In a booming industry, this turn-key business

model allows franchisees to enjoy their flexible

lifestyles, streamlined operating costs, stable

recurring income while doing something they

love every day.

30-Minute Hit franchisees come from all different

backgrounds but all carry a passion for fitness

and the drive to run their own successful and

rewarding business.

For more information on 30-Minute Hit

opportunities, call (778) 572-9002 or visit

www.my30minutehit.com.

FOOD & BEVERAGE

Checkers

Initial Investment: $96,414 – $1,501,265

Cash Requirement: $250,000

Total Units: 875

GET THERE FASTER WITH CHECKERS & RALLY’S!

Franchisees achieve their financial and growth

goals faster with Checkers & Rally’s because

of our low initial investment, strong return

on investment, nimble modular building

construction, and competitive franchise growth

incentives. For over 30 years, we have focused

on bold and flavorful food, amazing value for our

guests, and restaurant profitability. Amid seven

consecutive years of same-store sales growth

and 870+ restaurants, we still have top-tier

market availability in all major US markets.

Discover why Checkers & Rally’s was named one

of the BEST FRANCHISE DEALS by QSR Magazine

in 2017 & 2016.

See page 29 for additional top franchises.

Visit FBR50.com for brand details.

For more information on Checkers

opportunities, call (888) 913-9135 or visit

www.checkersfranchising.com.

28 | For more information on the companies in this report, visit www.FBR50.com


FOOD & BEVERAGE

HOME SERVICES

Senior Services continued

East Coast Wings

Initial Investment: $658,875 – $1,133,502

Cash Requirement: $250,000

Total Units: 35

It’s all about the EBITDA, right? Looking to expand

your portfolio? Why not expand with one of

the most profitable brands in the industry? East

Coast Wings + Grill is a pioneer in the franchise

industry when it comes to the economic model,

having added a dedicated division, processes,

and systems focused on maximizing their

franchisee’s unit level economics. Family friendly,

with over 50 varieties available in any of 8 heat

indexes, from no heat to Insanity, and over 675

combinations of buffalo wings, 100% Angus Beef

burgers, boneless wings, flatbreads, skillets

and wraps.

For more information on East Coast Wings

opportunities, call Mark Lyso at (336) 760-4985

or visit www.eastcoastwingsfranchise.com.

®

HouseMaster

Initial Investment: $61,100 – $106,150

Cash Requirement: $42,500

Total Units: 313

JOIN A

TIME-TESTED,

THRIVING

BUSINESS

It’s time to look into opening a

Pizza Factory franchise and experience

our fun, family-focused community

and welcoming atmosphere.

HouseMaster is the recognized leader in

home inspections with almost four decades

of proven industry success and innovation.

HouseMaster is the number one choice for

business professionals seeking to take advantage

of a low investment opportunity with significant

potential. Our franchisees are among the most

satisfied franchisees (according to Franchise

Business Review) as well as the most tenured.

More importantly, HouseMaster’s proven

systems and ongoing brand investments have

allowed HouseMaster franchisees to achieve

higher average gross sales than any other home

inspection franchise opportunity. If you are

committed to success and seek to be the leader

in your market, HouseMaster is the way to go!

For more information on HouseMaster

opportunities, call (800) 526-3930 or visit

www.housemaster.com.

Right at Home

Assisting Hands

* Amada Senior Care

Home Care Assistance

* Homewatch CareGivers

* Senior Care Authority — more on p. 35

* CarePatrol — more on p. 27

SERVICES

Precision Concrete Cutting

* Weed Man

* Two Men and A Truck

Truly Nolen of America — more on p. 32

Bin There Dump That

FRSTeam

Complete Weddings and Events

* Fish Window Cleaning

* Fibrenew

College Hunks Hauling Junk

* Window Genie — more on p. 33

* U.S. Lawns

Linc Service Network

Critter Control

Real Property Management

101 Mobility

Precision Door Service

* Mosquito Joe

Signal 88 Security

Creative Colors International

Leather Medic

NaturaLawn of America

Service Team of Professionals

PortraitEFX

MarbleLife

SPORTS & REC

American Poolplayers Association

Kampgrounds of America/ KOA

* Pinot’s Palette

APEX Fun Run

* Yogi Bear’s Jellystone Park

Rockin’ Jump

Wine and Design

TECHNOLOGY

TeamLogic IT

TRAVEL & HOSPITALITY

* Dream Vacations — more on p. 2

* Cruise Planners

Expedia CruiseShipCenters — more on p. 32

pizzafactoryfranchises.com

562-340-6925

Visit FBR50.com for brand details.

For more information on the companies in this report, visit www.FBR50.com | 29


TM

FBR SPECIAL REPORT // MARKETPLACE

TIME TO

GRAB THE WHEEL

That’s what Christian Brothers Automotive franchisees, like Jonita White, instinctively

do. They may not have automotive experience, but they possess a business acumen,

determination and customer focus that has earned us an average customer Google

rating of 4.5 stars and an industry-leading $1.491MM in average unit volume.

If you’re ambitious, service-focused and interested in being

part of a great company with a greater purpose, let’s talk.

Discover more about what drives our success at

CHRISTIANBROTHERSFRANCHISE.COM

The Average Unit Volume(AUV) for a CBA franchise in 2017 was $1,491,721, as published in item 19 of our April

2018 Franchise Disclosure Document. This figure reflects the 151 CBA franchises that were opened for the

entire years of 2016 and 2017. Of these 151 CBA franchises 65 (43%) had higher AGS. Gross sales is defined as

all gross revenue derived from labor, parts and sub-contracted labor/parts and supplies. This AGS is industry

leading for non-tire sellers.

30 | For more information on the companies in this report, visit www.FBR50.com


REAL ESTATE

RETAIL

FEATURED

Franchisee

HomeVesters

Initial Investment: $54,000 – $357,250

Cash Requirement: $50,000 – $55,000

Total Units: 900

HomeVestors ® franchise is a way to make

life-changing revenue in a system with proven

success, while solid home-buying knowledge

and marketing of the well-known ‘We Buy Ugly

Houses’ brand limit risks. Training covers what

HomeVestors franchisees have learned buying

over 85,000 houses nationwide since 1996.

Tools to make smart investment decisions,

including our ValueChek ® software, and

customer management program. Learn in the

field with your own coach, an experienced,

proven franchisee; your mentor as you learn and

grow your business. HomeVestors is consistently

top-rated and best in Franchisee Satisfaction,

Real Estate, Leadership, Low-Investment, Fastest

Growth, and Veterans, year after year.

For more information on HomeVesters

opportunities, call (800) 230-0385 or visit

www.homevestorsfranchise.com.

Have your DESSERT

and own it too!

Wild Birds Unlimited

Initial Investment: $146,516 – $249,956

Cash Requirement: $40,000

Total Units: 331

Wild Birds Unlimited owners are their local

communities’ backyard bird feeding specialists

and a premier source for nature information

as well as quality products. But who we are

goes far beyond the items we sell. It’s our

owners’ commitment to their customers that

distinguishes them from other retailers, a

fact that makes us very proud. Wild Birds

Unlimited owners enjoy helping their customers

understand birds and nature, swapping stories

about the latest bird sightings and seeing other

people share their excitement.

Special Veteran Incentives: Offers a 15%

discount off the initial franchise fee.

For more information on Wild Birds Unlimited

opportunities, call (888) 730-7108 or visit

www.wbufranchise.com.

Jonita &

Adam White

Christian Brothers

Automotive

West Frisco & Little Elm, TX

Franchisee since 2011

What was it about the franchise model and/or

leadership that led you to purchase it? I love

the fact that I am in business for myself, but

not by myself. Christian Brothers Automotive

has a wonderful support team in Houston. Any

challenge you come up against, they are there

to help you through it. They are also there to

celebrate with you when you succeed.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I have over 20 years of experience at

Kaiser Hospital managing multiple locations,

which has been very helpful with managing West

Frisco and Little Elm. While working at Kaiser,

I dealt with people who were hurting mentally,

physically and financially. Here at Christian

Brothers, we not only focus on providing the

best car care, we love our customers as well.

What things do you like most about your job?

The company’s driving force is to “love your

neighbor as yourself.” It gives me great joy to be

part of a company that truly lives out its mission.

How did you fund your franchise? Did you

receive any discounts/incentives? We took

out an SBA loan and Christian Brothers was

instrumental in helping guide us through

the process.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? Do your

homework on what you are buying into, check

out the core values of the franchise, and make

sure they align with your belief system.

Call us for more information!

Häagen-Dazs Shoppe, Inc.

Development

(612) 337-3314

Molly.Hanson@US.Nestle.com

For more information on Christian Brothers

Automotive opportunities call (855) 866-9222

or visit www.christianbrothersfranchise.com.

For more information on the companies in this report, visit www.FBR50.com | 31


FBR SPECIAL REPORT // MARKETPLACE

FEATURED

Franchisee

SENIOR SERVICES

SENIOR SERVICES

Safer Senior Living. Your Goal, Our Mission.

Nickell Beach

Expedia CruiseShipCenters

Lehi, Utah

Franchisee since 2017

What was it about the franchise model and/or

leadership that led you to purchase it? I loved

the industry and after learning more about the

Expedia franchise model and the success rate

from previous centers, I knew it was something

I wanted to pursue. When I attended Discovery

Day and met the amazing corporate team, I knew

that an Expedia CruiseShipCenters franchise was

the perfect fit for me.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? My experience in sales and

management has helped me tremendously as

a franchise owner. Staying goal oriented and

organized is important to me and has helped

me manage my team as well as my center.

What things do you like most about your job? It

gives me great satisfaction when our clients have

an amazing trip as a result of our expertise and

vacation planning. I also enjoy the day-to-day

of the job and the people I work with; I love

learning about new travel destinations, the latest

sales and promotions, and leading a team of

successful travel agents.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? Choose a

business and industry that you love and are

passionate about! As a franchise owner you’re

still opening your own business and can expect

to put in a lot of hours. A huge benefit of

franchise ownership is that you’re leveraging a

proven system and have a dedicated support

team on your side. Be prepared to work hard but

know that you have a successful model to follow.

Amada

Initial Investment: $87,710 – $174,654

Cash Requirement: $120,000

Total Units: 107

Amada is one of the only senior care companies

in North America that provides in-home, nonmedical

care and assisted living placement

consulting services. Through years of experience

we understand that home care is not always

possible or the best option. We conduct in-depth

needs analyses that help our clients and their

loved ones determine the best level of care,

whether that is at home with a caregiver or at

an assisted living community. With the Amada

system, our franchisees and their clients both

win, regardless of the care solution selected.

For more information on Amada

opportunities, call (949) 614-0166 or visit

www.amadaseniorcarefranchise.com/

opportunity.

CarePatrol

Initial Investment: $64,649 – $84,699

Cash Requirement: $75,000

Total Units: 150

CarePatrol’s founders have been pioneers in the

senior placement industry for the past 25 years.

Franchising since 2009, CarePatrol has been a

Franchise Satisfaction award winner for eight

consecutive years.

With 150 franchise partners, CarePatrol is the

largest senior placement organization in the

country. No other senior placement franchise

offers the expertise in training or ongoing

support that CarePatrol does. CarePatrol services

are needed in cities throughout the country and

there are still many franchise territories available.

Contact us today to find out how you can be

CarePatrol’s newest satisfied franchisee.

For more information on CarePatrol

opportunities, call (480) 719-4836 or

(480) 626-2450 or visit www.CarePatrol.com.

For more information on Expedia

CruiseShipCenters opportunities call (844) 358-

0361 or visit www.expediafranchise.com.

32 | For more information on the companies in this report, visit www.FBR50.com


SENIOR SERVICES

SERVICES

FEATURED

Franchisee

Home Helpers

Initial Investment: $75,750 – $127,600

Cash Requirement: $250,000

Total Units: 317

Home Helpers Home Care—Entrepreneur’s Top

Rated Senior Care Franchise is expanding. For

over 20 years, Home Helpers has outpaced the

rapidly growing in-home care industry. You can

own a low-cost, recession-resistant business in

a rapidly growing industry. Our proven business

system will enable you to provide exceptional

care in the comfort of a loved one’s home. We go

beyond senior care to serve: recuperative care,

new & expectant mothers and care for those

with lifelong conditions, maximizing your impact

and income.

For more information on Home Helpers

opportunities, call (800) 413-4899

or visit www.homehelpersfranchise.com.

• 24 year old proven business model

• Multiple services, multiple revenue streams

• Protected territories

• Top low-cost franchise

• Top mobile, home-based franchise

• Subsidiary of Dwyer Group®

Brightway

Initial Investment: $107,700 – $160,325

Cash Requirement: $75,000

Total Units: 159

Brightway Insurance is a national property/

casualty insurance retailer selling through a

network of franchised independent stores

throughout the country. With more than $527

million in annualized written premium, the

company is one of the largest personal lines

agencies in the United States. Brightway provides

its franchise owners with access to more

insurance companies than any other agency,

along with a comprehensive system of support

that frees them up to focus on customizing

policies that meet their customers’ needs.

Brightway began franchising operations in 2008

and has since grown to more than 800 people in

19 states serving customers in all 50 states.

For more information on Brightway

opportunities, call (855) 723-5348

or visit www.brightwaydifference.com.

“We’re just excited to do something for ourselves where we have the power to

create our own success and make a real impact on the community every day.”

- Brent & Melissa Windsor, Owners of Window Genie of the East Valley

LET THE POWER OF THE GENIE WORK FOR YOU

Call to learn more! 800.700.0022 WindowGenieFranchise.com

Lisa Coleman

Westaff

Baton Rouge, Alexandria,

Bossier City/Shreveport,

Lafayette, Lake Charles/

DeQuincy, Monroe and

Walker, Louisiana

Franchisee since 1993

What was it about the franchise model and/or

leadership that led you to purchase it?

I purchased an independent staffing company in

Baton Rouge in 1990. I loved the interaction with

the clients and candidates, but realized I was

limited in the size and scope of business

opportunities that I could pursue. In 1993, I was

approached by Westaff, who was seeking a

partner in the Baton Rouge market. I had a

decision to make: remain an independent

business owner in the staffing industry or join

a thriving franchise. I chose the latter.

What things do you like most about your job?

As a franchise owner, I have the flexibility to run

a successful business while also balancing my

passion for family and faith. My local staff are an

extension of my family and I understand the crucial

role they play in the success of the business.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? I believe

true success is found in relationships. You do not

have to “go it alone.” There are franchisors, such

as EmployBridge, that have systems, corporate

staff and the financial strength available to turn

your business vision into a reality.

Why do you think franchising is a good

opportunity for women entrepreneurs? I think

franchising offers great opportunities for men

and women alike. Statistics prove that the failure

rate for a startup business is high. When you are

immediately linked to other professionals who

have the systems and expertise, it certainly

increases your likelihood of success. Also, the

supportive interaction with other franchise

owners can help you navigate the hurtles that

we all face as business owners.

For more information on Remedy Intelligent

Staffing call (860) 309-1484 or visit

www.remedyfranchise.com.

EmployBridge is the franchisor of Remedy

Intelligent Staffing and Westaff.

For more information on the companies in this report, visit www.FBR50.com | 33


FBR SPECIAL REPORT // MARKETPLACE

34 | For more information on the companies in this report, visit www.FBR50.com


HOME SERVICES

SERVICES

FEATURED

Franchisee

Shine Window

Initial Investment: $23,000 – $98,750

Cash Requirement: $23,000 – $98,750

Total Units: 21

Shine is here to serve. That’s who we are. At the

core of our values, within our teams, with our

customers, and in our very name, we exist to let

light Shine—bringing out the best in our crews

and the communities in which we serve. Shine

is a national franchise opportunity providing

exceptional window cleaning, holiday lighting

and other home services. We do all we can

to gain lifelong customers and contribute

to building vibrant communities worldwide.

Shine has served thousands of clients for over

15 years. We truly care for our customers, and

always provide a satisfaction guarantee.

For more information on Shine Window

opportunities, call (800) 513-1794

or visit www.shinefranchise.com.

TRAVEL & HOSPITALITY

Dream Vacations

Initial Investment: $3,245 – $21,850

Cash Requirement: $3,500

Total Units: 1,163

Sea the possibilities a home-based travel agency

franchise provides. Dive in and explore your

passion for travel with a work-at-home business

where you plan Dream Vacations for your clients,

creating experiences that last a lifetime. We are a

business-in-a-box providing turn-key marketing

solutions, a booking website and web-based

technology so you can operate your business

from anywhere in the world with an internet

connection. We pride ourselves on having

unmatched support with a 1:10 franchisee

to support staff ratio. No prior experience is

required, we provide full training and help you

jumpstart your travel business.

For more information on Dream Vacations

opportunities, call (800) 650-5576

or visit www.DreamVacationsFranchise.com.

Window Genie

Initial Investment: $90,800 – $140,000

Cash Requirement: $50,000

Total Units: 121

Window Genie is a nationally ranked mobile

service franchise specializing in residential

and light commercial window cleaning, window

tinting, pressure washing and more. Our services

are in high demand because we specialize in

the time-consuming, difficult, but necessary

property maintenance tasks most people are

unwilling or unable to do themselves. By offering

a variety of services to fit every home’s needs

and budget, our owners are able to establish

repeat and referral clients that provide multiple

streams of revenue year-round. With our

commitments to branding, professionalism and

customer satisfaction, our owners stand out in

their markets as the trusted go-to home service

providers.

For more information on Window Genie

opportunities, call (800) 700-0022

or visit www.windowgeniefranchise.com.

TRAVEL & HOSPITALITY

Expedia

Initial Investment: $165,000 – $285,000

Cash Requirement: $100,000

Total Units: 251

Expedia CruiseShipCenters is North America’s

largest retail travel agency franchise and a

leading seller of cruise travel. Build equity and

enjoy a great lifestyle with our proven franchise

model with more than 30 years of success and

over 250 locations throughout North America. As

a full service travel agency specializing in cruises,

your Expedia CruiseShipCenters location will

offer travelers in your community a wide range

of travel products along with outstanding service

and Expedia prices. With 27.2 million cruisers

expected to set sail in 2018, according to Cruise

Lines International Association, there’s never

been a more exciting time to join this growing

industry with an Expedia franchise.

For more information on Expedia

opportunities, call (844) 358-0361

or visit www.expediafranchise.com.

Roger Sunner

Senior Care Authority

Fresno, CA

Franchisee since 2017

What do you enjoy most about your business?

I have a passion for helping others and pride

myself on providing excellent service to my

clients in central California. My corporate

experience allows me to help clients navigate

the senior care placement process, which can

be difficult, emotional and stressful for families.

The most rewarding part of working with families

is when a senior finds the perfect home and I see

the smile on their face.

Why did you select your franchise? To be

successful in this business you must understand

how to negotiate agreements with the

communities in the area you cover, work

with families to select the right community,

and market your business. My background in

customer management, operational management,

and customer service leant itself well to the

requirements of this business model and gave

me confidence in my ability to succeed.

Was it hard to get started? With owning any

company or franchise comes the hard work to

lay the foundation, which gets easier every year.

You need to follow the steps outlined by Senior

Care Authority in their training materials and

trust the process.

What advice do you have for prospective

franchisees? Senior Care Authority has low

overhead and a great business model for

prospective franchisees. But you do need to put

the time in to learn the industry. The biggest

challenge you will face is obtaining clients on a

consistent basis. Your work ethic and time spent

on your business will drive your success.

Senior Advocacy and Living Source

For more information about Senior Care

Authority opportunities, call (888) 809-1231

ext.2 or visit www.SeniorCareAuthority.com/

franchise.

TM

For more information on the companies in this report, visit www.FBR50.com | 35


FBR SPECIAL REPORT

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36 | For more information on this report, visit: www.FranchiseBusinessReview.com


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Take the guesswork out of estimating repairs with a sophisticated software

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You are in the right location at the right time to be a

HomeVestors ® franchisee, what are you waiting for?

HomeVestorsFranchise.com

800-230-0385

*Each franchise office is independently owned and operated.

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