Street Talk No 59 Summer 2018

Read our Summer edition of StreetTalk for all our latest news, views and advice. #nominateneighbour for acts of kindness #Polgreanplace redevelopment Hub #Getinvolved join our panels #makeadifference #makeastand against domestic abuse

Read our Summer edition of StreetTalk for all our latest news, views and advice.
#nominateneighbour for acts of kindness
#Polgreanplace redevelopment Hub
#Getinvolved join our panels #makeadifference
#makeastand against domestic abuse


You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

<strong>Street</strong><strong>Talk</strong><br />


<strong>Summer</strong> <strong>2018</strong> | Issue <strong>59</strong><br />

Meet Stacey who will be<br />

supporting customers<br />

as we go for the green<br />

light for redevelopment<br />

. . . see page 3<br />

Find out why Falmouth<br />

sisters, Jasmine and Ella<br />

are so happy and doing<br />

the high five<br />

. . . see page 4<br />

Just a reminder…<br />

On Bank Holiday Monday 27th August, the offices will be closed<br />

and will re-open at 8.30am on Tuesday 28th August.<br />

Out of hours emergency contact number: 01726 874450<br />

N O M IN AT E YO U R N EIG H B O U R<br />

N O M IN AT E YO U R N EIG H B O U R<br />

Enjoy the Sunshine<br />

from us all at Ocean Housing<br />

Sue and Harold are very grateful to their neighbours Reg and Neena.<br />

Do you have a neighbour who has gone the extra mile? Find out more on<br />

page 2 as we launch our ‘<strong>No</strong>minate your Neighbour’ award <strong>2018</strong>.<br />

Improving energy<br />

efficiency, read about<br />

the results of our pilot<br />

project in Foxhole<br />

. . . see page 7

YO<br />

E U<br />

AT AT R<br />

IN IN N<br />

M M EIG<br />

O H<br />

N B O O U U R<br />

<strong>Street</strong><strong>Talk</strong><br />

Welcome on ‘Board’ to<br />

Karen Littler who joins us as our<br />

new Tenant Board Member<br />

“Having been a tenant of what is now Ocean Housing<br />

for over twenty years, I was intrigued when I saw the<br />

post of Tenant/Resident Board Member advertised in<br />

the magazine. I know how valuable having secure<br />

long-term housing has been to my family and<br />

understand the many challenges that tenants and<br />

residents face. I am looking forward to meeting those<br />

involved on the Tenant and Resident Panel/Scrutiny<br />

Panel and how they work alongside the staff and<br />

Board Members.<br />

The renovation and redevelopment of existing homes,<br />

in particular the energy efficient scheme, is of real<br />

interest to me. The post will give me an opportunity<br />

to hear about upcoming projects and to find out<br />


more from you as tenants and residents, what is<br />

important to you about where you live and how I can<br />

represent you.<br />

I was delighted to be offered the post and very much<br />

looking forward to what I am sure will be an exciting<br />

and interesting year ahead.”<br />

‘<strong>No</strong>minate your Neighbour’ award <strong>2018</strong><br />

Good neighbours often make<br />

all the difference to people’s<br />

quality of life. There are so many<br />

people who work quietly in<br />

the background for the good of<br />

others, who are generous with their<br />

time within the community and whose<br />

acts of kindness make life better.<br />

Sue and Harold from Par contacted us, as they<br />

wanted to say a big thank you to their neighbours<br />

Reg and Neena. Harold had a cataract operation<br />

earlier in the year and with Sue being unable<br />

to drive, Reg has not only been picking up<br />

shopping and ferrying them to and from hospital<br />

appointments, but<br />

cutting the grass.<br />

Sue told us, “we are<br />

extremely grateful<br />

to Reg and Neena,<br />

it’s great to have<br />

neighbours we trust<br />

and can rely on, and<br />

their kindness is much<br />

appreciated.”<br />

Reg says, “It’s being neighbourly and we know Sue<br />

and Harold would help us out if we needed it.”<br />

These are the people we want to recognise, so<br />

we are launching our ‘<strong>No</strong>minate your Neighbour’<br />

award <strong>2018</strong>.<br />

If you would like to show your appreciation for a<br />

neighbour that goes the extra mile, please send in<br />

your story and include details for you and those you<br />

are nominating, ensuring you are both happy it is<br />

shared including photographs should you win. The<br />

award is open to anyone living in our properties.<br />

The closing date is Friday 9th <strong>No</strong>vember.<br />

Winners of the award will be invited to a celebration<br />

event at our offices in December and will have their<br />

story in the Christmas magazine. The winner/s will<br />

receive an award and £100 Love 2 Shop Voucher.<br />

There will be two runners up prizes of £50 Love 2<br />

Shop Vouchers each. We look forward to hearing<br />

about the good neighbours in your area and how<br />

they make your community such a great place to<br />

live. Please make your applications in writing to the<br />

Tenant Involvement Team or visit our website www.<br />

oceanhousing.com/nominate-your-neighbour to<br />

complete a form online.<br />


<strong>Summer</strong> <strong>2018</strong> | Issue <strong>59</strong><br />

Polgrean Place in St Blazey will receive a multi-million<br />

pound investment to redevelop 66 flats over three<br />

phases. If planning permission is successful then<br />

building work will begin in <strong>Summer</strong> 2019. We have<br />

appointed Stacey Slater who will be our Project Officer<br />

supporting customers affected every step of the way.<br />

Stacey is excited about the challenge having<br />

previously worked on refurbishment projects<br />

as a resident liaison officer. She is carrying out<br />

individual one to one interviews with customers in<br />

their own homes, discussing concerns and finding<br />

out more about customers housing preferences.<br />

Stacey says, “whilst this is an exciting project for us,<br />

understandably it is going to have a big impact on the<br />

community and especially those customers who will<br />

need to be re-housed.”<br />

Stacey is working closely with Cornwall Homechoice<br />

to ensure that customers who are affected will be able<br />

to register and receive a higher banding as a result of<br />

the proposed redevelopment.<br />

We met Matt who lives<br />

in Polgrean and his flat<br />

is in phase one of the<br />

development. He told us<br />

“I am a little anxious as my<br />

twin boys go to the local<br />

school and we would all<br />

like to stay in the area,<br />

however it is great having<br />

Stacey as a one on one<br />

support to discuss any<br />

worries and put our<br />

minds at rest.” Matt says,<br />

“If you haven’t already<br />

met with Stacey, just pick<br />

up the phone and make<br />

an appointment, she will<br />

answer any questions and<br />

after all, it is good to talk.”<br />

Stacey tell us “although<br />

we are in the early stages<br />

of consultation, our<br />

Major Redevelopment Plans, as Polgrean Place goes<br />

for the green light<br />

main priority is that everyone receives the correct<br />

information from us and I would encourage customers<br />

to talk to me, even if you are not directly affected and<br />

just want to hear more about<br />

our plans.”<br />

Stacey will be working<br />

out of our new<br />

Polgrean Hub,<br />

70 Landreath Place, St Blazey, that is next<br />

to Hands Together Residents Association.<br />

The kettle will be on, so pop in for a cup<br />

of tea and a chat.<br />

For opening times at the<br />

Polgrean Hub please visit<br />

www.oceanhousing.com/polgrean-news<br />

or contact Stacey Slater on<br />

01726 874450.<br />


<strong>Street</strong><strong>Talk</strong><br />


Having residents at the heart of<br />

everything we do is really important<br />

to us as a business.<br />

We met up with Vice-Chair of our<br />

Tenant and Resident Panel, Paul, to<br />

find out why he got involved and<br />

how tenants and residents really can<br />

make a difference.<br />

“People ask me what you do as a<br />

member of the panel; you can’t<br />

really make a difference can you?<br />

The truth is as a panel, we have a large amount of<br />

responsibility and are the voice of over 4500 tenants<br />

and their families. We work with everyone from the<br />

caretaker to the Chief Executive and getting to know<br />

the staff gives you a greater understanding of how<br />

your landlord works. Last year, I had the opportunity<br />

to meet the Government Minister for Housing and<br />

express the tenants’ views and concerns. We look<br />

Get Involved and Make a Difference<br />

Our first homes in Falmouth<br />

and first home for sisters<br />

at the plans and policies that staff<br />

put forward, challenge decisions<br />

and make recommendations<br />

for change. The Panel has a<br />

Treasure Chest Fund of £2500,<br />

which can help neighbourhoods<br />

and communities with events,<br />

purchasing equipment and fun<br />

days out for all ages!<br />

I’d like you to take time and think<br />

about what you want for your<br />

home and community today, tomorrow and the<br />

future. Whether you rent or are a shared owner, do<br />

you have a passion for where you live? If so, we would<br />

love you to join us and represent your community.”<br />

Any travel and childcare expenses for attending<br />

meetings will be paid for. To find out more contact<br />

Bev or Abi in the Tenant Involvement Team on<br />

01726 874450 or email help@oceanhousing.com<br />

Sisters Ella and Jasmine couldn’t be more excited about<br />

buying their first home together in Falmouth. Thanks<br />

to Shared Ownership, they are able to get their first step<br />

on the housing ladder.<br />

“We are now measuring up for curtains and furniture.<br />

Luckily Ella is a textile designer so I’ll take her advice, it’s<br />

a good job we both have similar taste,” Jasmine tells us.<br />

They both currently live with their parents but felt the<br />

time was right, and buying together was their only option to be able to stay in Falmouth near to work<br />

and family.<br />

“I think we’ll be flipping a coin to see who will get the largest bedroom,” Ella says. The sisters have already<br />

met their new neighbours and cannot wait to move in.<br />

We have purchased 36 affordable properties in Union Park, Falmouth from Barratt Homes. “We are delighted<br />

to now have our first homes for rent and sale in Falmouth,” Chris Davies, Development Manager told us.<br />

If you have a local connection to Falmouth or Budock look out for our remaining rented properties that<br />

will be advertised through Homechoice later in the year. The shared ownership properties have all been<br />

reserved, however if you are interested in finding out how you can get on the property ladder on our other<br />

sites then please contact our Sales Team on 01726 874450<br />

or visit www.oceanhousing.com/shared-ownership<br />


<strong>Summer</strong> <strong>2018</strong> | Issue <strong>59</strong><br />

Our customers at Carvath House, St Austell<br />

are delighted with two new benches<br />

purchased with funds from the Treasure<br />

Chest. Pauline, who lives at Carvath House,<br />

made an application on behalf of her<br />

neighbours earlier in the year. Pauline<br />

tells us “we only had one bench and it<br />

was looking very tired. I thought it was<br />

worth making an application as us ladies<br />

all benefit from a good old gossip and<br />

laugh. It’s a great place where we can all<br />

get together.” Bev who has lived in her flat<br />

for several years loves nothing more than a<br />

cuppa outside talking with her neighbours,<br />

“the benches look really smart and with<br />

the weather being so nice, it’s a real<br />

sun trap!”<br />

Treasure Chest funds new benches<br />

The Tenant and Residents<br />

Panel have a treasure<br />

chest of £2500 each year<br />

and would welcome<br />

applications from<br />

customers to host<br />

community events/trips or to provide equipment/<br />

furniture for the benefit of the neighbourhood. You<br />

can apply for up to £400 each year and applications<br />

are considered every month. The only items that do<br />

not qualify are food/refreshments. To find out more<br />

visit www.oceanhousing.com/treasure-chest and<br />

download an application form or contact the<br />

Tenant Involvement Team on 01726 874450.<br />

Phil’s Tardis Tenancy<br />

With Doctor Who set to return to<br />

our television screens later this<br />

year, we met Phil who has his own<br />

dalek resident in the lounge.<br />

Phil, who lives in Tywardreath has<br />

grown up with Doctor Who from a<br />

very young age. A few years ago<br />

he wanted to have something in<br />

his house to give the wow factor<br />

when family and friends came<br />

to visit. With his love for Doctor<br />

Who he searched the internet<br />

for someone who could make an<br />

individual dalek that could walk,<br />

talk and be controlled from inside!<br />

After a year and a half, several<br />

adjustments to get it just right, the<br />

Cornish coloured dalek can now<br />

be seen not only at Phil’s house<br />

but through the village and at<br />

local events.<br />

We asked Phil, how is it living<br />

with a life size dalek? “It’s quite<br />

exterminating and I have no<br />

trouble with the neighbours!”<br />

He is looking forward to the return<br />

of the show when Jodie Whittaker<br />

will take on the role of the<br />

first female Doctor. If you are<br />

a Doctor Who enthusiast, you<br />

can visit Phil’s Facebook page:<br />

supremedalekcornwall<br />

Do you have a keen interest,<br />

collection or hobby, then we<br />

would love to hear from you<br />

email help@oceanhousing.com<br />

or contact our Tenant Involvement<br />

Team on 01726 874450.<br />


<strong>Street</strong><strong>Talk</strong><br />


Appointments - Challenge, Confirm and Check<br />

That is our motto if you are in any doubt when a<br />

tradesperson asks to gain access to your home. Our Property<br />

Services Team can all be identified in our red and blue<br />

uniform along with our vans, which all display the Ocean<br />

logo. More importantly, any person who is employed by us<br />

carries a unique identity card with their photo and name.<br />

Guy is one of our heating engineers and carries out annual<br />

servicing. We now allocate appointment slots for all heating<br />

servicing and send you a letter to confirm when we will<br />

be working in your home. If you are unable to make the<br />

appointment, please contact the Customer Services Team<br />

on 01726 874450 immediately to re-arrange and prevent a<br />

missed appointment.<br />

Looking after your Personal Information<br />

GDPR stands for the General Data Protection Regulation. It is a new set of rules about how companies get, use<br />

and keep the information they hold about you, which came into effect on the 25th May <strong>2018</strong>.<br />

Data is information we hold about you and includes things like your name, address, contact details and those<br />

of your family. As a company, we have updated the way we hold your information. You will be pleased to<br />

know that only small changes were required as most of our existing procedures are similar to the new ones.<br />

These eight principles ensure you data is used correctly and your privacy is protected.<br />

Data Minimisation<br />

• We aim to hold as little of your data<br />

as possible whilst complying with all<br />

regulatory guidelines<br />

Accuracy<br />

• Any data must be accurate, up to<br />

date and we will make every effort<br />

to ensure this remains the case<br />

Storage<br />

• We will keep data anonymous<br />

wherever and whenever we can<br />

• Data will be held for as long as is<br />

necessary for operational and legal<br />

purposes but no longer<br />

Purpose<br />

• Personal data can only be collected<br />

and used for the purpose specified<br />

when collected and nothing else<br />

Confidentiality<br />

• Data will be held securely to prevent<br />

loss, damage or misuse<br />

Transparency<br />

• All tenants should be aware of the<br />

information we hold, why it is needed<br />

and what we will do with it<br />

Your Rights<br />

• Everyone has the right to access<br />

the data held on them by third<br />

parties and if appropriate view,<br />

amend, delete or limit the processing<br />

of that data<br />

Accountability<br />

• The individual responsible is the Data<br />

Protection Officer who can be contacted<br />

on dataprotection@oceanhousing.com<br />

• Our privacy policy is available at<br />

www.ocean-group.co.uk/privacy-policy<br />


<strong>Summer</strong> <strong>2018</strong> | Issue <strong>59</strong><br />

#makeastand against Domestic Abuse<br />

Domestic abuse is one of the biggest issues in society today. The true scale of the<br />

problem is difficult to determine because a large proportion of domestic abuse<br />

goes unreported, but studies suggest many millions of people are affected every<br />

year. Tragically, two women are killed every week by their partner or ex-partner.<br />

We have signed up to the #makeastand pledge, which has been developed by the<br />

Chartered Institute of Housing in partnership with Women’s Aid and the Domestic<br />

Abuse Housing Alliance. The pledge demonstrates our commitment to supporting<br />

people experiencing domestic abuse.<br />

We take our responsibilities seriously, in safeguarding the independence, safety and wellbeing of all our<br />

customers. We believe that no-one should live in fear of domestic abuse and will take steps to assist and support<br />

any customer in this situation.<br />

We would encourage anyone who is experiencing domestic abuse to seek help. We have trained staff on hand<br />

who can offer support and advice, or even just to listen. By listening, we can provide help earlier and make sure its<br />

effects last. Report it in confidence: www.oceanhousing.com/domestic-abuse<br />

In our Easter Edition,<br />

we met the Townsend<br />

family who live in one<br />

of our Cornish unit<br />

properties in Foxhole.<br />

They were one of two<br />

families selected as a<br />

pilot project to receive<br />

energy efficiency work<br />

as their home was<br />

classed as ‘difficult<br />

to heat’.<br />

The work has now<br />

been completed with<br />

great success and we caught up with the Townsend<br />

family to find out more. Steven told us “we noticed<br />

immediately how the insulation made a massive<br />

difference to the temperature of the property inside.”<br />

You will see from our before and after photos,<br />

the roof and mansard tiles have been completely<br />

renewed and insulated. The ground floor has<br />

received external wall insulation and we have<br />

updated the night store heating to an air source<br />

heating system.<br />

“The biggest impact though is the new boiler and<br />

hot water. It used to take three hours to bath the<br />

six children and we were constantly putting on<br />

BEFORE<br />

You shouldn’t feel like<br />

you are walking on eggshells<br />

Energy Efficiency work transforms property in Foxhole<br />

the boost button. <strong>No</strong>w<br />

everyone can have a<br />

bath and the hot water<br />

doesn’t run out. We are<br />

absolutely delighted<br />

with the work, it’s like a<br />

new home,” Rachel<br />

told us.<br />

We are planning<br />

to roll out these<br />

improvements as<br />

Energy Company<br />

Obligation (ECO) and<br />

Warm Homes funding<br />

becomes available to additional properties in the<br />

future. Further energy surveys are now being carried<br />

out to identify those properties, which are hardest to<br />

heat. These homes will be given priority and we will<br />

keep you updated.<br />

AFTER<br />


<strong>Street</strong><strong>Talk</strong><br />


ADULT<br />


Your local St Austell<br />

link into learning is moving!<br />

From September we will be based at the former WI Hall,<br />

Robartes Place (off Slades Road), St Austell, PL25 4JH<br />

Free English and maths courses.<br />

Get in touch to find out more.<br />

www.cornwall.gov.uk/adultlearning Call 0300 1231 117 Local charges apply<br />

Spot the Difference<br />

Can you spot the 10 differences between<br />

these two pictures?<br />

To enter the competition just circle each<br />

difference on the picture below – it’s that easy.<br />

All entries that correctly circle the<br />

10 differences will be entered into a prize draw.<br />

The first three correct entries drawn will win:<br />

1st Prize £60 Love to Shop Voucher<br />

2nd Prize £30 Love to Shop Voucher<br />

3rd Prize £10 Love to Shop Voucher<br />

The competition is open to anyone living in our<br />

properties. Only one entry per household.<br />

Closing date is Friday 21st September.<br />

Good Luck!<br />

You don’t need a stamp, just cut out the<br />

picture and pop it into an envelope<br />

addressed to:<br />


<strong>Summer</strong> Spot the Difference<br />

Ocean Housing Stennack Road<br />

St Austell PL25 3SW<br />

Name:<br />

Address:<br />

Postcode:<br />

Tel <strong>No</strong>:<br />

Email:<br />

$<br />

Printed on Re-cycled paper. Designed & produced by Karen Jackson Design 01326 373108 Photography by Frame by Frame 01503 262684<br />

email: help@oceanhousing.com<br />

www.oceanhousing.com<br />

01726 874450<br />

Out of Hours Numbers<br />

Emergency Repairs: 01726 874450<br />

Anti-Social Behaviour: 01726 874450<br />

Contact us for a Large Print or Audio CD of this newsletter

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!