Hivetec-DES-Report-V1.4
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KEY CONSIDERATIONS<br />
MARKETING<br />
RETENTION<br />
Over the next 12 months, existing <strong>DES</strong> Providers<br />
who wish to continue under the new model,<br />
will need to focus on retaining their customer<br />
base. This means a focus on internal marketing<br />
programs targeting existing <strong>DES</strong> Participants.<br />
GUIDELINES<br />
In a contestable market with consumer choice,<br />
systems which support customer retention will<br />
be valuable to <strong>DES</strong> Providers. The introduction<br />
of addition functionality such as customised<br />
letter templates (Is switching right for you? Talk<br />
to us first.) and other documentation to support<br />
ongoing customer contact. <strong>DES</strong> Draft Deed details<br />
will be required in order to explore these options<br />
further, expected August.<br />
<strong>DES</strong> Providers will benefit from being able to reliably implement processes and guidelines, and maintain<br />
a consistent standard of customer service for Participants across their business. Providers would benefit<br />
from customisable workflow process mapping focused on crucial points in the job seeker engagement<br />
sequence. For example, an ‘Initial Engagement Workflow’ that captures all the essential customer servicing<br />
preferences.<br />
STRATEGIES<br />
Marketing strategies targeting both potential new Participants and Employers will also be<br />
critical. We see significant upside for Providers who are able to leverage relationships with<br />
large employers proven to recruit <strong>DES</strong> clients, eg. Bunnings Warehouse. Additional system<br />
functionality which supports marketing and service promotion to these key groups would be<br />
favorable to providers.<br />
a. Number of employers visit conducted this month<br />
b. Number of interviews arranged this week<br />
c. Average time to placement<br />
d. The average salary of placed participants<br />
e. Key stats on caseload mobility<br />
Disability Employment Services <strong>Hivetec</strong> Paper<br />
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