Amadeus Glorious Magazine Issue 06

AMADEUS MADE MY DAY
Team work
catering operations
AMADEUS MADE MY DAY
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Glorious speaks to Irina Andrejeva, Catering Manager at three of our venues in Belfast
What does your role entail day to day?
I work around three venues in Belfast enabling
our full-time managers to take holidays, days off
and also to support them whilst we run some of
our events. On a daily basis my job involves pretty
much everything between staff training,
maintaining standards, stock control and liaising
with clients. The focus is on making sure all
events run smoothly but also many more little
things that ensure we deliver good service to staff
and our customers.
What is your proudest achievement while
working for Amadeus?
Working with Amadeus - every single day is different
from another. One thing that remains the same - it
never fails to challenge me. There are two things that
make me proudest of all - when young staff who I
have trained come to me saying thank you. Its always
a special moment and its great to hear that the team
are enjoying what they’re doing. Equally I get a buzz
from when clients recognise that our teams go above
and beyond to deliver special and memorable
experiences. We always keep up with last minute
requests and in return we receive amazing feedback.
How do you measure success in your role?
My attitude is - happy people always work harder.
I measure my success by how much my team
manage to achieve in a short space of time - be it
teaching young ones to make a Latte Macchiato, pull a
proper pint in our bars or even upselling a tray bake.
I measure my success by timing how long it takes me
to figure out and solve any kind of arising problems.
But perhaps most importantly is the customer and
also my colleague’s feedback.
What drew you to the catering industry?
I've been in the industry for over 13 years now and
the ever-increasing standards and challenges keep
me on my toes. It can become quite addictive.
Tell us something unusual about yourself?
I don't own a TV!
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50 GLORIOUS