Telecom Zain Bahrain the fastest Network in Bahrain for the 2nd consecutive Quarter Zain Bahrain has been recognized for achieving superseding internet speeds for the second consecutive quarter (Q1-<strong>2018</strong> and Q4-2017) by the Telecommunication Regulatory Authority (TRA). According to the latest TRA Quarterly Fixed Broadband Quality Service Report, Zain Bahrain achieved paramount results Kalaam Telecom to provide Cloud-based Contact centre service to Kanoo Travel Kanoo Travel - a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group) and one of the largest travel companies in the region has awarded the cloud-based contact centre solution to Kalaam Telecom, a Global managed solutions provider for businesses across GCC and international markets. This deployment was aimed at enabling Kanoo’s customers and employees to enjoy cross-region communication efficiently over a single platform and reduce the use of physical infrastructure and OPEX costs. “For 81 years Kanoo Travel provided its customers with innovative, highquality and cost-effective travel solutions, which will be enhanced further by adapting a cloud based contact center.” Nabeel Khalid Kanoo, Board Director at YBA Kanoo Group said. Mr. Veer Passi, CEO of Kalaam telecom said, “Kalaam Telecom being a very nimble operator, has always been ahead of the curve with its disruptive solutions and market-leading technologies. Our cloud-based contact centre and feature rich IP telephony solution gives a revolutionary edge to of HTTP download speeds for the fixed wireless broadband residential packages, while also outperforming their previous results in a number of key performance indicators (KPIs). Salah Jalal, Acting Director - Technology, Zain Bahrain said, "This is yet another testimony for Zain Bahrain's leadership in the telecommunication industry. We are proud to be recognised once more as the fastest network provider in the Kingdom, and we remain committed as we grow from strength to strength in providing our customers with the ultimate internet experience." Zain Bahrain has further increased and expanded its network capacity by utilizing the latest state-of-the-art technologies. This has allowed Zain Bahrain to further strengthen its leading position in broadband technology innovation. enterprise customers, which allows enterprises to rest on the investment that Kalaam has made. By doing so, they get all features of a contact centre without having to make a large investment. Moreover, it offers multiple benefits such as customized live dashboard, greater visibility of the agents, adding and removing agents in real-time, enhancing IT Manager’s visibility and enhancing productivity. As a result of this, enterprises can focus more on their business objectives rather than the technology for managing their contact centres. Kalaam recently deployed this solution for Kanoo Travel, one of the largest travel agencies in the Middle East for their contact centres in UAE, Bahrain and Saudi. Offering this cloud-based contact centre not only unifies their customer experience from any region but also benefits Kanoo by reducing communications costs. With efficient reporting and meeting clients SLA’s, this consolidated contact centre also gives them the flexibility to centralise their business.” Zain Bahrain urges Customer to register lines before Deadline Zain Bahrain, a leading telecoms operator in the Kingdom, reminds its customers to ensure continuity of service on their post-paid SIM cards and home broadband lines by registering their lines by the end of 2nd December <strong>2018</strong> if they had failed to registered it on <strong>Sep</strong>tember 1, <strong>2018</strong>. The registration initiative falls in line with the ongoing efforts of the Telecommunication Regulatory Authority (TRA) to protect customers against fraud and identity theft. Registration of Zain Bahrain postpaid SIM cards and home broadband lines can be completed at any of Zain Bahrain’s 19 stores, conveniently located across the Kingdom. Customers can also choose to register their lines via the Zain Bahrain express delivery service, which can be completed by visiting www.eshop.bh.zain and requesting a trained representative to complete the service at your convenience. Documents required for registration include a valid Bahraini CPR, a valid GCC national identity card, or valid passport. Unregistered post-paid SIM cards and home broadband lines will face a temporary suspension of service following the <strong>Sep</strong>tember 1, <strong>2018</strong> deadline. Customers will have a grace period in which they can register their lines, before final deactivation will occur on December 2, <strong>2018</strong>. 40 <strong>Sep</strong>tember-<strong>Oct</strong>ober <strong>2018</strong>
www.bipex.org <strong>Sep</strong>tember-<strong>Oct</strong>ober <strong>2018</strong> 41
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