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www.SouthwestOrlandoBulletin.com x September 20 — October 3, 2018 x 17<br />
Rosen Hotels & Resorts<br />
A Company That Puts Guests and Staff First<br />
Step into any of the luxury<br />
properties in the Rosen Hotels<br />
& Resorts collection, and it is<br />
easy to see why its world-renowned<br />
warmth, tranquility and hospitality are<br />
favorites for visitors to Orlando.<br />
What sets the luxurious Rosen<br />
Plaza, Rosen Centre and Rosen<br />
Shingle Creek hotels apart from<br />
other accommodations is the Rosen<br />
Difference, a commitment to offering<br />
the ultimate in guest satisfaction and<br />
to creating a staycation to remember.<br />
These, and the collection’s other six<br />
Orlando hotels, are a welcoming<br />
home away from home for families<br />
and business travelers.<br />
The key to that warm welcome is<br />
associates who proudly work to make<br />
every experience extraordinary.<br />
Many connect Rosen Hotels &<br />
Resorts’ prestige to its namesake and<br />
COO, Harris Rosen; however,<br />
the Rosen Difference comes from<br />
associates, many of whom have<br />
remained loyal for upward of 30 years.<br />
Their longevity is unprecedented in<br />
the industry, and it’s the result of a<br />
company culture that values people<br />
and provides exceptional benefits.<br />
Even Rosen himself believes the<br />
hotels’ continued acclaim is attributed<br />
to dedicated associates who see them<br />
as “home.”<br />
“I am so humbled by the incredible<br />
team of associates, many of whom have<br />
been with me for decades, and who<br />
are the foundation of our company’s<br />
unwavering commitment to service,” he<br />
said. “They are all part of our Rosen<br />
family, who welcome all of our guests<br />
into this fold. Without them, our hotels<br />
would not be where they are today.”<br />
Rosen Behind the Scenes<br />
Since its debut with the then-<br />
Quality Inn International in June<br />
1974, the company has grown to nine<br />
hotels and 4,700 associates, many of<br />
Rosen Hotels & Resorts' synergy sales team at the Rosen Preschool in Parramore.<br />
whom have been with the company<br />
for decades. A Rosen turnover rate<br />
measured in the teens is inspiring<br />
compared to the 60 to 70 percent rate<br />
in the hospitality field.<br />
Leslie Menichini, vice president,<br />
sales and marketing for Rosen<br />
Hotels & Resorts' three convention<br />
properties and an 18-year associate,<br />
said the company not only provides<br />
meaningful experiences for visiting<br />
families, it also puts associates first as<br />
much as its guests.<br />
“I am proud to lead a team of warm,<br />
experienced sales professionals,<br />
dedicated to ensuring our guests<br />
receive the renowned Rosen customer<br />
care, and I am honored to be part of<br />
the Rosen family,” she said. “From the<br />
heart of the house behind the scenes<br />
to the front line, this is an incredible<br />
company to be part of.”<br />
One reason is that Rosen Hotels<br />
& Resorts offers ample prospects<br />
for advancement, presenting job<br />
openings internally before posting<br />
them publicly, although they love<br />
PROMOTIONAL FEATURE<br />
bringing new associates into the<br />
family fold.<br />
“I could not think of a better place to<br />
be in the hospitality industry if you are<br />
looking for an opportunity to partner<br />
with a company with great vision and<br />
value as you grow professionally,”<br />
said Todd Frappier, director of<br />
sales and marketing and a 25-year<br />
associate.<br />
The Rosen Hotels & Resorts family<br />
also understands that associates<br />
put more effort into improving guest<br />
experiences when they feel taken care<br />
of and appreciated. The company’s<br />
innovative private health care plan<br />
(RosenCare) is an example. In addition<br />
to low-cost premiums, associates<br />
on the plan and their covered<br />
dependents may visit the on-site Rosen<br />
Medical Center, A Place for Healing<br />
and Wellness. Eligible associates may<br />
also receive free college scholarships<br />
after three years of service for their<br />
dependents and after five years for<br />
themselves. And, throughout the year,<br />
the company hosts events that bring<br />
associates’ families together, including<br />
an annual carnival and holiday<br />
showcase.<br />
“I really have great respect for the<br />
soft touches provided to our Rosen<br />
family,” said Katie Bellas, Rosen<br />
Shingle Creek’s director of sales and<br />
marketing and a 13-year associate.<br />
“These are incredible offerings that<br />
are both genuine and ensure our<br />
families’ health and wellness.”<br />
Giving back to the Southwest<br />
Orlando community is also a top<br />
priority, from The Harris Rosen<br />
Foundation and the Tangelo Park and<br />
Parramore programs to supporting<br />
the recently renamed Rosen YMCA<br />
Aquatic Center.<br />
“It is an incredible experience to<br />
have opportunities to give back to our<br />
local community and to involve our<br />
visiting groups and conventions in that<br />
effort,” said Victoria Hall, director<br />
of sales and marketing at Rosen Plaza<br />
and a 19-year associate.<br />
For more information, call 866-337-6736 or visit<br />
www.rosenhotels.com. ª