3rd Quarter 2018 Quarterly Laundry Report FDR Services Responds to Hurricane Florence When Hurricane Florence made impact along the U.S. east coast, FDR was ready and responded quickly. In order to provide continuous service to our customers, FDR has an Emergency Preparedness Program to ensure there is no interruption of laundry services or deliveries to any of our present or future healthcare customers in the event of an emergency or natural disaster. As the storm hit land on Friday, September 14, FDR had already taken action. We sent truckloads of linen to many of our customers affected by the storm including Novant Health Brunswick County Medical Center and Dosher Memorial Hospital. FDR made sure Novant was prepared for the storm by delivering three palettes of processed COG linen on Thursday, September 13. “As Hurricane Florence approached our Brunswick County Medical Center, FDR partnered with us to prepare for the possibility of our facility being isolated by flooding for an extended period. We continued to receive linen almost up to the start of the rain and then again as soon as roads became passable several days later. We had no linen shortage in large part to the efforts of FDR to support us. Hats off to the FDR team!” — Doug Summer, MPA/MHA, Director of Hospitality Services of Novant Health Director Dan Flohm (left) and Commissioner Scott Garner (right) of Brunswick County Emergency Services received 200 packs of emergency service linen on Saturday, September 22, 2018. We also provided Dosher with double orders of linen before and after Hurricane Florence made landfall. In addition to delivering extra linen to our customers, FDR had constant communication to the appropriate authorities to ensure we were given priority delivery during the storm. “FDR was proactive in preparation of Hurricane Florence with double orders before and after to provide the linen that kept Dosher Memorial Hospital running in difficult times. FDR’s team overcame great challenges in routing the delivery trucks around washed out roads to deliver linen to Dosher on the east coast.” — Mark Rollins, Director of Facility Services of Dosher Memorial Hospital Following the aftermath of Hurricane Florence, FDR created and distributed 200 emergency service packs to Brunswick County Emergency Services on Saturday, September 22, 2018. These packs were custom-made to supply linen to evacuees from the hurricane. FDR will also launder the linen from these packs and return them to Brunswick County Emergency Services once the flooding has receded. For more information about our Emergency Preparedness Program and other services we offer, please contact your local FDR account representative or email email@example.com.