artotel_less_arty_issues_v2_180910

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6 art’otel brand book –
7 Distribution & reservation Distribution landscape The distribution landscape shows which systems and distribution channels PPHE Hotel Group uses for the Brand in EMEA and the flow between the systems and channels. Distribution general The art’otel brand is owned by PPHE Hotel Group which through its association with Radisson Hotel Group has made available Radisson’s Curtis-C Central Reservations System (CRS). For all art’otels, Curtis-C is the main CRS which is connected to the Contact Centres, Brand websites, Global Distribution Systems and Online Travel Agents. Key PMS CRS OTA GDS WS Property Management System Central Reservation System Online Travel Agents Global Distribution Systems Wholesaler Each channel comes with a reservation charge which each hotel is required to pay. The less arty issues –
Page 1 and 2: art’otel brand book The less arty
Page 3 and 4: 3 WE ART ART’OTEL. With art at it
Page 5: The less arty issues - 5
Page 9 and 10: 9 C-DEF rate code This rate code is
Page 11 and 12: 11 Online travel agents (OTAS) OTAs
Page 13 and 14: 13 Procedures must ensure that comm
Page 15 and 16: 15 Loyalty champions The hotel must
Page 17 and 18: 17 Early check-in/late check out El
Page 19 and 20: 19 Guest feedback tool To continuou
Page 21 and 22: 21 All entities that accept, store,
Page 23 and 24: 23 The hotel must implement and doc
Page 25 and 26: 25 Features per room type Art Room
Page 27 and 28: 27 Bed products specifications The
Page 29 and 30: 29 Bathroom terry specifications (u
Page 31 and 32: 31 Walkway lighting must be in good
Page 33 and 34: 33 In all contact with guests with
Page 35 and 36: 35 • Explanation of the specific
Page 37 and 38: 37 Dry sauna & steam room (where ap
Page 39 and 40: 39 Testing & maintenance All fire s
Page 41 and 42: 41 Key control All keys must be str
Page 43 and 44: 43 The hotel Reception area must ha
Page 45 and 46: 45 Bandwidth Shaping (manages the i
Page 47 and 48: 47 Hotel service optimisation (HotS
Page 49 and 50: 49 Art’otel engagement survey All
Page 51 and 52: 51 As required by local ordinances,
Page 53 and 54: 53 ‘Go Art’ training All new ar
Page 55 and 56: 55 Code of ethics Policy PPHE Hotel
Page 57 and 58:
57 Brand trademarks must not be use
Page 59 and 60:
59 Advertising All hotel advertisin
Page 61 and 62:
61 Supporting information: Web Shop
Page 63 and 64:
63 Tone of voice: The hotel must en
Page 65 and 66:
65 • Written schemes of examinati
Page 67 and 68:
67 Governance art’otel has an eff
Page 69 and 70:
69 ADDENDUM The art of service stan
Page 71 and 72:
71 1 Our style 4. Team Members alwa
Page 73 and 74:
73 15. All public toilets are well
Page 75 and 76:
75 3. A Cloakroom facility is avail
Page 77 and 78:
77 11. Maintain a limousine/car tha
Page 79 and 80:
79 25. Call waiting guests and give
Page 81 and 82:
81 9 ‘Do not disturb’ 1. When t
Page 83 and 84:
83 11. Drawers and shelves in armoi
Page 85 and 86:
85 4. Perishable amenities are refr
Page 87 and 88:
87 7. Low-fat milk, yoghurt and che
Page 89 and 90:
89 18. Inform guests of DJ/music ev
Page 91 and 92:
91 8. Glass doors, mirrors, sills a
Page 93 and 94:
93 3. The guest is assured that the
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