Supervisor-Skills-Reference-Guide

ESTABLISHING PERFORMANCE
EXPECTATIONS
Right at the heart of a supervisor’s responsibility is the
need to ensure your staff knows what is expected of
them. Otherwise, supervisors are setting the stage for
unmet expectations and emotional responses that result
from needs not being met. By setting expectations,
supervisors send a message that they want staff to
succeed and that success is not some guessing game.
1. Describe the job in terms of major OUTCOMES
and how the job fits into the larger agency picture.
2. Agree on the measurable performance criteria.
3. Mutually identify needed skills, resources, or
guidelines to succeed in this job.
4. Mutually set priorities.
5. Seek feedback to assure understanding and
commitment.
6. Establish periodic progress reviews.
7. Keep the tone of these discussions respectful and
positive.
Source: Achieve Global
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