CR5 Issue 164 Jan 2019 online


e delicious!

January 2019


Slimming World

be delicious!


Slimming World

Smitham Primary School

Portnalls Rd, Coulsdon CR5 3DE

(Free On Site Parking and

Disabled Access)

Tuesdays 5:30pm and 7:30pm

Your Consultants name is Marie

Telephone 07786 265261

Old Coulsdon Congregational

Coulsdon Road Church Hall

Opp Tudor Rose, Old Coulsdon


(Disabled Access)

Wednesdays 5:00pm and 7:00pm

Your Consultants name is Marie

Telephone 07786 265261

0344 897 8000

Coulsdon St Andrews Church

Woodmansterne Road

Coulsdon, Surrey


Thursdays at 5:30pm

Your Consultants name is Nicola

Telephone 07951 153824

Start your search for a new home with a free

and no obligation marketing consultation.

Call our expert team on

020 8763 8060

2 Log into your local community website!




Market your property with your local estate

agent Daniel Adams and we will give your

property its very own website!




Sales & Lettings

0208 763 8878

147 Brighton Road, Coulsdon, Surrey, CR5 2NJ

To advertise call Lucy on 01737 557888 or 07703 209292


Welcome to the January 2019 Issue of CR5

CR5 is your local community magazine delivered FREE of charge every month to

11,700 homes in Coulsdon, Old Coulsdon, Netherne, Hooley & Chipstead.

Welcome to the January 2019 issue of

CR5 Magazine.

I hope you have all had a relaxing and

fun Christmas; spending quality time

with your friends and loved ones.

New beginings for 2019 - many of us will

have new year resolutions; good luck to

all of you. For me, I just want to be the

best I can in 2019 with no pressure to

over achieve. Setting unrealistic goals

can often be fruitless dreams that can

also have a negative impact if you don’t

meet your goal.

So, just be the best you can be in 2019.

If you are thinking of starting a new

project in 2019 there are a wealth of

local services in the CR5 Magazine.

This month, we welcome some new

advertisers - why not scan through the

pages to see if you can spot them, or use

the handy index on page 98 to find the

service you require.

Check out the local activities on our

Community Pages (p90-97),

If you are planning a local community

event, please do make contact with

CR5 to advertise free of charge on the

Community Pages.

Dont forget to LIKE our Facebook page

for regular updates. You can also find

more information on our website

We hope you enjoy reading this

months packed edition of CR5 and

we’ll see you again in February 2019

Wishing you all a very happy and

healthy January.

Lucy McAlpine

Editor CR5 Magazine

Telephone: 01737 557888

Mobile: 07703 209292


Published by CR5 Magazine,

Hillside, Netherne Lane,

Coulsdon, CR5 1NR



Lucy McAlpine

Michelle Plant


Purley Skyscraper Application Rejected 8

The Games People Play 11

Animal Protection Trust 24

Keep your pets warm this winter 24

Wendy and Peter Pan- The Courtyard Theatre 25

CR5 Recipe: Tandoori Lamb with Naan 32

Parenting: Flexible Working 40

Life Begins: Are aging lines a good thing? 44

Health: The Most effectove drug ever? 48

Finance: SPot the pension scammers 56

Quirky Britain: Grab your knitting and take to the streets 60/61

Hope Springs 64

The History of Coco Chanel 68

Coulsdon & Purley Debating Society 72

Driving: Be prepared in winter 72

Motoring: Car Insurance 80

CR5 Review of the Year Quiz 81

CR5 Testimonials 82

Coulsdon Library 84

Gardening: Winter Colour 85

CR5 Kids Page 86

Old Coulsdon Camera Club 87

RSPB : Bird’s Eye View 87

CR5 Just for Fun Crossword 88

Trip Down Memory Lane 89

Do you ahve a cold shoulder? 89

CR5 Community Pages 90-97

Index of Advertisers 98

We take the hassle out of advertising, giving

you time to run your business.

To advertise your business in the next issue, either

call or email us for our CR5 media pack

Deadline for artwork for February 2019 issue:

22nd January 2019

Please note: Advertising Space cannot be

guaranteed in our deadline week: please make

your booking in plenty of time


Although every effort has been taken in compiling the contents,

the publisher cannot be held responsible for errors, omissions or

information supplied by its advertisers.

CR5 is COPYRIGHT protected. No part of this publication may be

reproduced, stored in any retrieval systems or transmitted in any

form, without prior permission of the publisher.

A walk in the woods, a day of fun, or a

weeks holiday ~ your dog becomes part

of our family !

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Wooden Doors & Windows

UPVC Doors & Windows

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Double or single glazed repairs

Broken or misted sealed units

Broken hinges and handles

Patio Doors

Cat Flaps

Conservatory Roofs

Burglary Repairs

**24hr Boarding Up Service**

Stoneyfield Road, Old Coulsdon

email :


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lete pet


delivering in


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Joint pain? Weight issues?

Then try OSCAR Pet Food…high quality complete pet

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Contact me on

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Look out for me

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Contact Cheryl your local OSCAR Nutritional

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For more information on OSCAR products and services visit

Made in


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January 07811 676143 Offer

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6 Log into your local community website!

We are a small family business based in Coulsdon, carrying out domestic roof replacements,

repairs and associated works, in Surrey and South West London, for more than 30 years.

We pride ourselves on working in a clean, tidy and efficient manner and are mindful and

respectful when working on private property. Our aim is to keep disruption to a minimum.

We work to a high standard using quality materials, and you will find us highly competitive.

We are proud to be endorsed by the consumer organisation Which? and are members of the

National Federation of Roofing Contractors, along with a TrustMark Roofer Status.

No deposits or upfront payments required, and for added peace of mind, we provide 10 year

insurance backed warranties*.

So, if you are looking for a reliable, fully insured reputable roofing company to carry out some

work or need advice, please get in touch for your Free no obligation estimate.

* on qualifying works

Our Services:

● Specialists in slating & tiling

● New roofs

● Re-roofs

● Roof overhauls

● Roof repairs

● Flat roofing

● Guttering replaced or repaired

● Lead work

● Pointing

● Velux windows

● Soffits & Fascia’s

● Minor & major works undertaken

Call our Free Phone Number: 0800 999 7663 – Freephone Emergency Roof

Tel: 020 8647 1170 Mobile: John Church MD 07702 326 938

To advertise call Lucy on 01737 557888 or 07703 209292


Purley SkyScraper Application Rejected

In December the decision was

finally reached on the Purley

Skyscraper – it has been rejected!

The application was for a 17 floor

building to be built on Purley

Cross. This skyscraper would have

dominated the local landscape.

At 17 storeys it was five times

taller than most of the buildings

in Purley. Currently the tallest

building in Purley is just five

storeys tall.

If it had been built, the skyscraper

would have been visible as far

away as Farthing Down.

A skyscraper would be completely

out of keeping with the character

of Purley. People have chosen

to live in the neighbourhood

because it has a peaceful

suburban feel to it, and because

the built environment is not

unduly intrusive. Were a tall

building of this substantial height

built, the character of Purley

would be fundamentally and

adversely altered.

The impact would not just have

been on Purley’s skyline. There

were just 37 parking spaces for

220 flats. In the council’s own

report to the planning committee

it admitted that 165 car spaces

were required. This would have

led to significant, permanent

increase on the strain of parking

in the area.

There has been an argument put

forwards that there is a need for

more homes in the Greater

London Area. I agree with this

as a general rule, however 80

percent of the homes that the

skyscraper provided were not

classified as “affordable”. Just

as importantly, there are many

places that need development

where a tall building would be

entirely appropriate – such as

Croydon town centre.

The site does need developing

and I would have supported a

reasonably sized building; 7 or 8

storeys would have had a

reasonably small impact and not

loom over area. But 17 floor

skyscrapers do not fit with

Purley – they belong in

Croydon town centre and in

central London.

Furthermore, the creation of

one tall building would create a

precedent for more to be built.

This has the potential to

completely change the character

and the feel of Purley, from a

peaceful, suburban town, to a

bustling hive of high-rise tower


In order to fight this skyscraper,

I joined with the seven local

Residents Associations and local

councillors who also opposed the

application. We were joined by

over 11,000 local residents who

signed my petition opposing the


In December 2016 the

council’s planning committee

decided to find in favour of the

application and granted planning

permission in spite of the local

protest and petitions against it.

In April 2017 the then Secretary

of State, Sajid Javid, decided to

“call in” the decision. As a result,

the application was re-examined

by an Independent Planning

Inspector. This is an extremely

rare measure for the Government

to take.

The Planning Inspector’s public

enquiry was held in January 2018.

I attended and was cross-examined

for over 2 hours by a QC

who represented the developer.

The seven Residents Associations

(Riddlesdown, Sanderstead,

Coulsdon West, Old Coulsdon,

Coulsdon East, HADRA and

KENDRA) made representations,

particularly Phil Thomas of

8 Log into your local community website!

Riddlesdown Resisdents

Association, and were pitched

against two top QCs for the


I would like to thank Phil and the

team, and all the local residents

who spoke at the enquiry, for

the amazing job they did at those


After an 11 month wait, the

Secretary of State decided to

reject the application.

I am delighted by this decision.

The skyscraper would have

spoiled our neighbourhood and

was totally wrong for Purley

and the surrounding area. In

particular I am pleased to that

the Government chose to listen

to the legitimate concerns of the

people living in Purley rather than

the developer when it come to

making a decision.

The developer does now have

a right of appeal on procedural

grounds, but I hope this would

prove futile if attempted.

The council currently approves

around 90% of all applications

that come to planning committee,

which seems incredibly high given

the concerns of people already

living in the borough. There are

plenty of town centre and brownfield

sites in Croydon town centre

and across London that should be

developed first.

Chris Philp


Facebook page : BH FITNESS - | e: ccc@bhÞ | t: 07854521068



Dance Workout for All Ages

> Previously called BH Dance / rebanded May 2018

>7+ with a participating guardian (£4 per youngster)

> Please arrive 10-15 mins before class

MONDAY 7PM CLUBBERCISE >Please arrive 10-15 mins before class

> 15+ with a participating guardian

>Glow Sticks £6 a pair OR borrow some.


(Bootcamp / Circuit)

>Please arrive 10-15 mins before class

> 15+ with a participating guardian



>15+ with a participating guardian

> Please arrive 10-15 MINS before class

WEDNESDAY 6PM CLUBBERCISE >Please arrive 10-15 mins before class

> 15+ with a participating guardian

>Glow Sticks £6 a pair OR borrow some.

WEDNESDAY 7PM DNB WORKOUT >Please arrive 10-15 mins before class

> 15+ with a participating guardian


Cardio . Weights .


>Please arrive 10-15 mins before class

> 15+ with a participating guardian

> Bring weights and Mats OR borrow some

> This class is 1 hour



£6 a class | £25 for 5 classes | £45 for 10 classes

£40 for monthly unlimited classes

No judgement, affordable and ßexible | No booking required - JUST TURN UP

To advertise call Lucy on 01737 557888 or 07703 209292


Page f Page



A Catholic Independent Primary School and Nursery for boys and girls aged 3 to 11

From the warm welcome as you walk through the door in the morning to

the playground where all ages play, run and socialise together as one happy

family. Bright, light filled classrooms and enthusiastic experienced teachers

engage young minds’ thirst for knowledge, helping each developing

individual to reach their full potential and ultimately move on to the

school of their choice.

Contact Mrs Edwards in the school office on 0208 660 3351 now to book

a tour and secure your child’s place for 2019/20 and beyond.

29 29 Peaks Hill, Purley, Surrey CR8 3JJ 3JJ

29 Peaks Hill, Purley, Surrey CR8 3JJ

10 Log into your local community website!


March 11th - 15th 2019

9.30 - 11.30 am

Our pupils become happy, confident, fulfilled young people through both

academic and extra-curricular activities. Every child takes part in team sports

and every child is involved in school productions and concerts.

Our greatest pleasure is to watch a once shy child blossom into the

confident soloist, take a leading role in school assembly or simply help

a fellow pupil through a challenging moment.

Our outstanding pastoral care provides for a happy, caring community for all

and we invite you to come and visit Laleham Lea; we can assure you of a very

warm welcome.

At Laleham Lea we firmly believe in putting the child

at the centre of everything we do.

We look forward to welcoming you to our school

To advertise call Lucy on 01737 557888 or 07703 209292


ED.qxp_Layout 1 15/11/2018 18:06 Page 15




Do you have any unwanted old motorbikes,cars or Caravans

in your garage or garden ?

Any age or condition: M.O.T failures, runners,non-runners or rusty wrecks.

Even motorbikes that are difficult to retrieve,we are fully equipped

Give us a call - we will buy it for

a GOOD price and 0% hassle

Friendly, polite & professional service.

All areas covered we will come to you at a time that suits you.

Epsom: 01372 888671

Mobile 07341 930635 - 24/7

12 Log into your local community website!


in learning Italian?

Courses for adults taking place at Nonna Rosa’s in Coulsdon.

We will embark on a journey through Italian language,

culture, literature, food and history!

You will also be able to enjoy free Italian food

and drink tasters during the classes.


Nonna Rosa’s, 108 Brighton Road, Coulsdon, CR5 2NB

Alesha Allen 07960 166 988

Private lessons also available


Local building and maintenance company

• Extensions

• Renovations

• Driveway and Landscaping

• Kitchen & Bathroom fitting

• Refurbishments

• Patios

• Decking

• Fencing

• Painting & Decorating

• Roofing

• General maintenance

All aspects of building and

maintenance can be carried out

Contact Barry on 07956 388202

To advertise call Lucy on 01737 557888 or 07703 209292


14 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


The Games People Play

The detective looked across the table, his eyes

meeting briefly with those of the men and

women around him, who looked back in a

combination of wary excitement, expectation

and in some, disbelief. After a long drink, he

lowered his glass slowly with just a hint of

theatre. ‘Well’ he said, ‘we all know the victim

wasn’t killed where he was found, right?

What I’m telling you is that he was actually

killed in the lounge.’ ‘OK’ said the dark-haired

girl immediately opposite. ‘I’ll buy that. But how?

And more importantly, who?’ It was her turn to

look around at the others, shifting uneasily in

their seats. ‘It took me a while’ the detective

replied, ‘but…’ ‘Oh, do get on with it’

interrupted a tall, gangly youth, clearly

impatient, ‘I got other things to do’. ‘Fine. You

asked for it. It was… the Reverend Green, with

the Lead Piping, in the Lounge. Am I right?’

About twenty years ago or so, those

who profess to be experts in predicting trends

freely announced the impending death of the

board game. The video game was king and

Cluedo, Monopoly and Scrabble were just

dinosaurs waiting for the meteor to hit and

consign them to extinction. Mario, Sonic and

the unfeasibly buxom Lara Croft drove, ran and

leapt across endless brightly coloured digital

landscapes. How could a few bits of printed

card, plastic and even wood compete? And for

a while it did look like they were right. But

ultimately, the board game found a new life.

Smaller companies and kickstarter projects took

ideas, developed them and put them on sale.

They sold. And they still sell in even greater

numbers. Now computer games haven’t gone

away. The market is huge for them, and the

launch of a new game can often match that of

a blockbuster movie. Fortnite and Red Dead

Redemption II are just the latest big movers.

But board and card games have

proven that they can live with them and that it

was never a case of one excluding the other.

The old stalwarts worked out new ways of

making the games attractive to new audiences,

including relaunching with a tie-in popular

cultural themes. So you can get Harry Potter

Cluedo, Game of Thrones Monopoly and Doctor

Who Risk. The new game creators however,

spun off in all sorts of directions. Card games like

Fluxx, where the rules change as you go along,

or the zany Exploding Kittens, where you need

to rescue your collection of oddly named cats

from being stuck in a blender while attempting

to consign your opponent’s moggies to that

same grisly fate. Not to mention the gloriously

suggestive (often quite rude) Cards against

Humanity which can make a great party game.

The board game Last Night on Earth sees you

working with your fellow game players against a

legion of zombies, while Fortune and Glory

recreates the cliff-hanger heroics of Indiana

Jones as you dart around the world investigating

lost pyramids and forgotten tombs in search of

fabulous artefacts being chased by gangsters

and Nazis (in a zeppelin of course). Production

values have gone up. The playing pieces and

cards are often works of art. But that’s also

reflected in the price. Many of these largest

board games aren’t cheap. But the replay ability

of them means that long after you’ve

exhausted the playing options on the latest Star

Wars spin-off combat video game, you can still

be playing a board game, uncertain of the path it

will take and the outcome. I’m presently playing

a monstrous great game called Gloomhaven with

three friends and we believe that it may actually,

playing once a week or every couple of weeks or

so, take literally a couple of years to complete.

And if you haven’t got a game that really floats

your boat at the moment, look around. There is

literally something for everyone out there. And

don’t forget Ludoquist in Croydon. It’s a board

game café, where you can book a table, have

something to eat and drink, and play one of their

vast selection of board games. So you can even

play a game before you buy it. The humble board

game has origins that date back thousands of

years. Chess, Draughts and Backgammon have

been played for centuries. So, before you put

away the ‘family’ boardgames along with the

slightly worn decorations, got out purely for the

Christmas holidays, think about it. Wouldn’t it

be a nice idea just to switch off the telly and do

something rather than just watch something?

Paul M Ford writes for GrayDorian

– The Writing Bureau

16 Log into your local community website!


To help you celebrate the arrival of 2019,

we are offering all CR5 readers

10% OFF

in the month of January 2019.

Offer expires 31.01.2019.

Not to be used in conjunction with any other offers.

12 Chipstead Station Parade

Chipstead CR5 3TE

01737 559556

To advertise call Lucy on 01737 557888 or 07703 209292


Great deals on Gym membership at

Oasis Academy Coulsdon

Monthly Membership:

£20 per person*

Annual Membership:

£200 per person (2 months free!)*


Senior, Students, & Family Membership (two people living at the same address- proof required)

£16 per person (£180 annually)*

Variety of Fitness Classes on offer at additional

costs, please enquire for details.

*Terms and conditions apply, please contact the

Academy on Gym email address

for more information

18 Log into your local community website!




With a new chef and superb view to enjoy come along and join friends

and family for a delicious traditional Sunday lunch.

Available every Sunday from

12.00pm - 2.30pm

3 Course Lunch £21.50

Children under 12 - £9.95

Free car parking. Booking essential.


Book a table for two or more for Sunday lunch and enjoy 3 courses for just £17.50 (saving £4)

3 course Sunday lunch usually £21.50. This offer is valid on all Sundays in January and February 2019

only, subject to availability. Max size 8.

Coulsdon Manor Hotel, Coulsdon Court Road, Old Coulsdon, CR5 2LL

E: T: 020 8668 0414


To advertise call Lucy on 01737 557888 or 07703 209292


20 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


22 Log into your local community website!














Do you have any unwanted old motorbikes,cars or Caravans

in your garage or garden ?

Any age or condition: M.O.T failures, runners,non-runners or rusty wrecks.

Even motorbikes that are difficult to retrieve,we are fully equipped

Give us a call - we will buy it for

a GOOD price and 0% hassle

Made to Measure curtains & soft furnishings, blinds, cushions & poles. Experienced design & technical

advice and Friendly, a professional polite fitting service. & professional All in the comfort service. of your own home.

All areas covered we will come to you at a time that suits you.


Epsom: 01372 888671

Mobile 07341 930635 - 24/7

A unique, reliable & independent business offering quality made to measure curtains, blinds and soft furnishings. The

Mobile Curtain Studio visits you in your own home, at a time to suit you, bringing 1000's of designer, non-designer,

classic & contemporary fabrics. You can choose different fabrics from the mobile shop and display them in your own

room, where you can confidently match colours and patterns to your existing interior. We can offer design tips, provide

a professional

measuring service as well as offer technical advice.

Call us today to find out more.

To read our testimonials and see photos of our work, visit our website

web: email:


Patio & Driveway Construction at Affordable Prices

Fencing, Paving , Driveways, Garden Clearance

We also do light demolition.

Free estimates, Based in Morden

Call Martin any time

0208 485 9559 / 07775 304760



To advertise call Lucy on 01737 557888 or 07703 209292


How to keep your pets

warm this winter

As winter deepens and the

weather starts to bite, it’s

important to make sure

our pets are warm and

comfortable to avoid illness

and distress. Even those

animals with thick, furry coats

are susceptible to the cold, so

what can we do to help our

dogs, cats, and rabbits stay

warm this winter?

Keep your dog warm & cosy

A warm dog coat offers

protection from the winter

cold, and as temperatures

drop, even dogs with the

thickest fur will benefit from

the extra insulation when

exercising or playing outside.

A fleece-lined inner layer with

a waterproof outer is a good

choice, particularly if the

two layers can be detached

and used individually as the

weather dictates.

Making sure your cat is warm

this winter

It’s more difficult to ensure

your cat is warm in the winter

given their independent

nature, but they have a

natural inclination to find

warm places. That’s why it’s

advisable to provide a cosy

shelter in your garden, to


reduce the likelihood of them

sitting underneath cars or in

other warm but dangerous


Protecting your rabbit from

the worst of the winter


If your rabbit is spending

the winter in an outdoor

hutch, you’ll need to provide

additional protection from

the elements. Siting their

hutch away from the cold

winds and driving rain,

providing extra bedding,

covering the hutch with a

blanket and their run/outdoor

area with tarpaulin, will all

help to keep them healthy

and safe

By Ann Haldon

24 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


26 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


28 Log into your local community website!

Specialists in

Sanding & Finishing

Parquet Flooring Restoration & New


Luxury Vinyl Tile (Amtico/Karndean)

Engineered Wood Flooring

Over 16 years experience

Free estimates

Mobile 07787 124113

To advertise call Lucy on 01737 557888 or 07703 209292


Regulated by the Solicitors Regulation Authority, SRA no. 00638162

30 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


Tandoori Lamb with Naan

A pot of yogurt and a few spices can transform lamb steaks into a delicious spicy

supper. If you prefer, serve with pilau rice or on a bed of spiced couscous.


4 large lamb steaks

6 tbsp natural yoghurt, plus extra to serve

2cm piece root ginger, peeled and grated

2 garlic cloves, peeled and crushed

2 tsp each garam masala and ground


1 tsp each ground coriander and chilli


1 tbsp lemon juice

4 garlic and coriander naan breads

Ready in: 30 mins, plus marinating time | Serves 4

Rocket leaves and sliced tomatoes, onion

and cucumber, to serve

Place the lamb steaks in a shallow dish. Mix

together the yoghurt, ginger, garlic, spices and

lemon juice and add 1/2 tsp salt and some freshly

ground black pepper. Spread over the steaks. Cover

and leave to marinate in the fridge for 2-3 hours (or


Grill the marinated steaks under a preheated

medium grill for 6-8 minutes on each side until just

cooked and lightly charred in places. Cover the

cooked steaks and leave to rest for 5 minutes.

Meanwhile, sprinkle the naan breads lightly with

water and heat under the grill for 2-3 minutes. Top

with rocket leaves and sliced tomatoes, onion and

cucumber. Slice the steaks and pile on top of the

salad. Serve with the extra yogurt on the side and

mango chutney, if liked.


To make tandoori fish, replace the lamb steaks with 4 salmon fillets. Spread the

marinade over the fillets and leave to marinate for 1-2 hours. Bake the fish in a preheated

oven at 200C/fan 180C/gas mark 6 for 20-25 minutes until just cooked.

32 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


34 Log into your local community website!

Old Coulsdon

Osteopathic Clinic

Podiatry / Chiropody Service

Julia Warrington (BSc Hons. MChS)

Conditions Treated

● Nail Care & Nail Disorders

● Ingrown Nails & Surgery

● Corns & Calluses

● Verrucae Treatments

● Foot & Ankle Pain

● Orthotics

New and Existing Treatment


107 Coulsdon Road

(opposite Tudor Rose Pub )

Old Coulsdon. CR5 1EH

Tel: 01737-551743

To advertise call Lucy on 01737 557888 or 07703 209292


36 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


Is your CV letting you down?

Curriculum Vitae

Professional bespoke and

affordable CV writing - over 10 years


Only £115 for CV PLUS cover letter.

Price includes consultation and

follow up.

Contact 07882 583529

38 Log into your local community website!




From a simple door swap to

a full replacement kitchen




Why replace when

you can reface?

• Trusted reputation

• Made to measure, custom-built

doors & units

• Large choice of doors,

worktops and accessories

• UK’s leading kitchen facelift


• Local family run business



020 8656 7987

Visit our showroom:

159 Shirley Road, Shirley,

Croydon CR0 8SS


To advertise call Lucy on 01737 557888 or 07703 209292



Ditching the 9-5: Flexible Working

Achieving a decent work-life

balance can seem like the

Holy Grail of parenting. But it

doesn’t have to be…


This may seem obvious (MORE

TIME!), but it’s a good idea to

set out exactly what it is you

want to achieve, and what

you’re prepared to do to get

there. Do you want to pick

the kids up from school more

often, or have more time with

your toddler during the day?

Do you need more time off

during the school holidays?

Or do you just want to attend

sports days, school plays and

other activities without using

your holiday allowance? How

much of your salary can you

afford to sacrifice?



If you’re happy in your current

job, could you reduce your

hours? When you factor in

childcare costs you might not

be as out of pocket as you

might expect. Or perhaps you

could work at home more

often (saving time on the

dreaded commute) or change

the hours you work? Starting

work just 15 minutes earlier

each day and cutting your

lunch by 15 minutes might

mean you could leave the

office 2.5 hours earlier every

Friday. If you want an extra

day off, perhaps you could

work longer hours but fewer



Most employees have the

statutory right to make

an application for flexible

working and employers need

a good reason to turn down

such a request. ‘Flexible

working’ covers everything

from changing your hours

to sharing your job with a


Parents are also entitled to

take up to 18 weeks off work

(up to four weeks a year)

unpaid to look after their child,

as long as they’ve been in the

same job for at least one year.

The Citizens Advice has a lot

of information for people

who want to change their

working hours. See www.

40 Log into your local community website!

by Kate Duggan


More and more employers

are starting to wake up to the

fact that happier employees

usually leads to a better

standard of work. You’ll find

that a lot of job adverts now

mention flexible working.

According to the Office of

National Statistics, more than

7 million people in the UK have

some kind of flexible working

arrangement with their


If you’re struggling to find

a suitable job and know

someone in a similar position,

could you apply for a job share

together? While it’s still not

common place, job sharing is

becoming more accepted by

employers. The Civil Service,

for example, states that it

‘positively promotes all forms

of flexible working, including

job sharing’ and offers

guidance to managers on how

to make it work.

There are several job search

agencies and websites

specialising in roles that

allow flexible working,

including job shares. Try www., www. and


Next month we’ll be looking at

going self-employed: the highs

and lows, and how to make it

work for you and your family.

All aspects of modern arboriculture

Insured and qualified

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T: 020 8660 1072

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Gutter Cleaning • Window Cleaning Carpet Cleaning • Pressure Washing

Graffiti Removal • House Clearances • Drain Unblocking • House Cleaning

42 Log into your local community website!




WES Electrical Fuse Board Offers are Back!

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Earth Bonding & certificate

Multi Room Audio/Music Systems

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Cooker Circuits/Kitchen Circuits/ Bathroom Circuits


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Fire Alarm Installations/Smoke detectors


Changing of consumer units

plus Music Control

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To advertise call Lucy on 01737 557888 or 07703 209292


Life Begins

Are Aging Lines a Good Thing?

Walk into certain high street

chemist stores nowadays and you

might come away with more than

toothpaste, deodorant and bubble

bath. Once you’ve filled your

basket with all the usual health

and beauty products, you can slip

into a private room for a BOTOX®


BOTOX® has been around as a

cosmetic treatment since the early

Nineties, when it was hailed as a

miracle anti-aging procedure. The

procedure eases out ‘dynamic’

facial wrinkles (created by muscle

contractions) by paralysing the

muscle underlying the wrinkle,

resulting in a smooth and more

youthful appearance that can last

up to four months. Its discovery

dates back to 1820, when a

German medical officer first

identified Botulinum (which gives

its name to BOTOX®) as a lethal

toxin. Fortunately, despite such

scary credentials, the cosmetic

use of BOTOX® is considered

completely safe provided it is

properly administered.


Superdrug’s new ‘Skin Renew’

initiative, which brings anti-aging

treatments to the high street, is

part of a wider beauty marketing

trend designed to persuade us that

non-surgical cosmetic treatments

such as BOTOX®, dermal fillers

and chemical peels should be

considered part of a normal

beauty routine. Caris Newson,

Head of Superdrug’s Health and

Wellbeing Services, insists that

the firm is only “listening to

what people are telling us they

would like” following feedback

from 10,000 customers, but the

initiative has been criticised by the

British Association of Aesthetic

and Plastic Surgeons, who say

that customers could suffer from

skin infections or even permanent

muscle paralysis if treatments are

not administered correctly.

So should these treatments now

be considered ‘normal’? And does

their increased availability step up

the pressure on women and men

who are concerned about signs

of aging to routinely undergo

invasive procedures? On the

website opinions

are divided. While silver surfer

‘KarenF’ is happy to endorse the

feel-good effects of non-surgical

treatments (“I have had both

BOTOX® and fillers and at 55 I feel

it has totally freshened my face …

People should not be condemned

for wanting to feel confident”),

‘JEMH’ comments: “My wife’s not

interested, so she won’t get that

‘rabbit in the headlights’ startled

look that some of our friends have

got after too much BOTOX®.”


Controversially, Superdrug’s ‘Skin

Renew’ service is available to

customers over twenty-five, and

this has led to accusations that the

company is encouraging younger

people to seek unnecessary

treatment. Jane Ainsworth,

posting on the

website, is concerned about the

effect Superdrug’s offer might

have on the young: “What I don’t

like is the way that women in

their twenties and thirties are

persuaded that they should have

BOTOX®/fillers as a preventative

measure, to stop wrinkles

developing. That does cross

a line for me. Using cosmetic

procedures in a preventative

way does seem to be exploiting

women’s insecurities about their


Cost may be another factor that

encourages consumers, old

and young alike, to experiment

44 Log into your local community website!

By Kate McClelland

with anti-aging treatments.

Customers who would previously

have expected to pay around

£300 for BOTOX® injections at

a beauty clinic can now book

an appointment from just £99.

While this may make non-surgical

cosmetic treatments available

to all, rather than just the rich

and famous, it seems ironic that

this initiative has appeared at a

time when many celebrities are

resisting the pressure to stay

young-looking for as long as



Last year Marie Claire magazine

asked a number of high-profile

stars for their opinion about

cosmetic treatments, and the

results were surprising. Out

of those in favour of BOTOX®,

forty-five-year-old Broadchurch

actor Olivia Colman admitted “I

LOVED it” after having a course

of injections, while plain-speaking

film star Scarlett Johansson bluntly

declared: “I don’t want to be an

old hag!”

But a greater number of celebrities

seemed to be against anti-aging

treatments. Julia Roberts (star of

movies such as ‘Pretty Woman’

and ‘Notting Hill’) has been a vocal

opponent of cosmetic surgery in

recent years. She says: “Your face

tells a story… and it shouldn’t be

a story about your drive to the

doctor’s office.”

Whether you love the fact that

BOTOX®, chemical peels and fillers

are becoming more affordable

and easier to obtain, or you

support Julia Roberts’ views on

aging naturally, as our population

steadily ages (we’ll see 8.6 million

extra people aged 65 years and

over in 50 years’ time) it’s likely

that we’ll see more and more of

our high street outlets promising

to iron out our wrinkles and

restore the glow of youth for less

than £100.

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46 Log into your local community website!

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Health By Alison Runham

The Most Effective Drug Ever?

“If exercise were a pill, it would

be one of the most cost-effective

drugs ever invented,” says health

promotion consultant Dr Nick

Cavill. That’s true, because the

benefits of exercise go way

beyond simple ‘fitness’.


Research has proved that regular

exercise can actively help to

prevent disease and debility. It can:

• Lower blood pressure (in turn

lowering risk of stroke, heart

attack, heart failure and kidney


• Increase muscle mass and

strength, bone strength, cardiovascular

endurance, flexibility

and balance, helping to prevent

strains, injuries, falls, osteoporosis

and osteoarthritis.

• Help prevent some cancers and

diseases, including colon and

breast cancer, Alzheimer’s and

Type 2 diabetes.

• Regulate hormones that control

appetite and sleep patterns.

• Help control weight.

• Release endorphins that ease


• Improve bowel function and

prevent constipation.

By improving your physical health

and preventing falls, exercise can

increase your longevity too.

However, exercise can do a lot

more than that.



Exercise can:

Improve your mood

The endorphins released when you

exercise can lift your mood and

increase your energy levels.

Increase your self-esteem

Not only can exercise improve

your fitness and appearance,

making you feel better about

yourself, it can also give you

goals, a routine and a sense of

achievement. These factors can

work together to increase your


Improve the length and quality of

your sleep

Poor sleep can contribute

significantly to physical health

issues and depression, anxiety,

poor memory and concentration.

Exercise can improve your sleep


Improve your mental health

Exercise is good for your mental

health. Alongside its effects on

your mood, self-esteem and sleep

patterns, it’s also been proven to

help alleviate anxiety, stress and

mild to moderate depression. One

study showed that just 10 minutes

of brisk walking can increase mental

alertness, energy and positivity,

while another found that increasing

your activity levels from zero

to exercising at least three times a

week can reduce your risk of

depression by almost 20%.

Improve your sex life

Research shows that more active

men and women have more sex.

By improving your self-esteem,

fitness and flexibility, regular

exercise may increase your desire

for, and enjoyment of, sex. Studies

have shown that regular exercise

may enhance arousal for women

and that men who exercise

regularly are less likely to have

problems with erectile dysfunction

than men who don’t.

Give you ‘time off’

You may not think of exercise as

relaxing, but it can be. Not all

exercise involves getting hot,

sweaty and out of breath

(although you do need to do some

activity every week that makes you

feel this way.). Tai chi, Pilates and

yoga are all more relaxing forms

of exercise. However, any exercise

you do can take you away from

your day-to-day concerns and give

you time to focus on you, rather

than your family, your work or your

worries. The need to focus on your

exercise can be a welcome

distraction and give your brain a


Give you the chance to get


Ecotherapy is becoming more

widely used as research proves

the benefits of being out in the

countryside. You may not always

be able to exercise in a rural spot,

but getting outside to enjoy some

fresh air and sunshine is great for

your mental and physical health;

some sunshine is necessary for

us to produce Vitamin D which,

among other things, is essential for

absorption of calcium and good

bone health.

Put more fun in your life

Experiment with different forms of

exercise and you may discover one

that you actually find fun, whether

that’s country bike rides, Zumba or

a sport. This makes exercise something

you look forward to, rather

than a chore.

Improve your social life and family

life – and have some fun!

Exercise can be fun, and by joining

exercise classes or activity groups,

you will also benefit from the

positive effects that socialising

and friendship can have on your

health and wellbeing. Team sports

can bring a sense of belonging and

motivation, while becoming fitter

may help you to take part in more

family activities

Zumba, tennis, rowing, boxing,

karate, netball, Pilates, dancing…

there are many types of sport and

exercise, so try out a few to find

something you really enjoy.

48 Log into your local community website!

New beginnings for 2019

● New home - now based at Old Coulsdon Medical Practice

● New image - new logo and strapline launched

● Same high standards - treatments still provided by

Chartered Physiotherapists Alison, Ben and Nicola

If you’re planning a ‘new you’ in 2019 then why not book an

appointment to make sure you’re in the best shape possible?

2a Court Avenue, Old Coulsdon. Cr5 1HF

0208 660 8070

To advertise call Lucy on 01737 557888 or 07703 209292


Maiden Maintenance

is dedicated to providing the highest

service and customer satisfaction.

No job is too

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I am a female qualified plumber

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The customers’ needs are of the utmost importance

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I am trustworthy, tidy, reliable and take immense

pride in every job I do. The majority of my work

comes from repeat customers and referrals.

Please get in touch for your free estimate.

Kerrie Sturgeon

Mobile: 07930 408557 Home: 01323 318165


Full Public Liability Insurance

50 Log into your local community website!

‘Certificate of Excellence 2018’ Tripadvisor

‘Hotel of the Year 2017’ Les Routiers

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To advertise call Lucy on 01737 557888 or 07703 209292


52 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


54 Log into your local community website!

• Extensions & Renovations • Loft Conversions

• Driveways & Landscaping • Decking & Fencing

• Kitchen & Bathroom Fitting • Insurance Work

• Refurbishments

• Roofing

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All work fully insured and guaranteed


To advertise call Lucy on 01737 557888 or 07703 209292


Finance Spot the Pension Scammers

Since new regulations were

introduced in 2015 allowing

greater pension freedoms,

criminals have been targeting

retirees, and those approaching

retirement, in an attempt to

fraudulently exploit the system.

Figures published by the

Financial Conduct Authority

(FCA) show that victims of

pension scams lost £91,000 each

on average in 2017, with more

than 30% of pension holders

aged 45-65 being unaware

of how to check that they’re

dealing with a legitimate pension


So how do you know if you’re

being targeted by pension


Unexpected contact

Unsolicited contact by someone

offering advice on your pension

is likely to be a scam. They

may claim to be backed by the

government, but no legitimate

pension-related organisation or

adviser would cold-call you. This

type of contact could also be

made by email, text, post or in


Fraudulent letters and websites

In the past, letters that appear

to be official at first glance

have been sent to pension

holders, purportedly from

the Department for Work and

Pensions (DWP). Fraudulent

websites have also been set up

that look similar to governmentbacked

schemes, such as the

Pension Wise service.

Free pension review

A common tactic used by

scammers, and one that gives

them access to a considerable

amount of personal and financial

information, is offering a free

pension review. If you’re under

55 they may try to persuade

you to take your pension early;

otherwise it could be with a view

to transferring your pension

into a fraudulent or unregulated


Releasing pension monies early

If you’re under the age of 55,

pension scammers may tell

you it’s possible to access your

pension early. This isn’t the case

unless you meet certain, very

limited, criteria regarding your


Withdrawing your pension

below the age of 55 will trigger

a tax liability of 55% of the

amount withdrawn. You may

also lose your pension entirely

if the proposed new scheme/

investment plan is fraudulent or

unregulated, and still face this

tax charge.

Alternative, long-term, or

complex structures

A common approach by pension

scammers is to propose the

transfer of monies to a different

fund or investment structure.

Amongst other terms used,

these structures could be

described as:

• Complex: you’re not certain

where your money will

ultimately be placed.

• Long-term: you won’t realise

you’ve been scammed for

several years.

• Alternative: investments not

‘traditionally available’ .

Higher/guaranteed returns

One of the fundamental aspects

of investing is that there are no

firm guarantees.

56 Log into your local community website!

By Ann Haldon

Scammers may tell you

guaranteed returns at a certain

percentage are available, or

perhaps that you’ll receive higher

returns from the investment

product they’re offering, but this

is not the case. They may also say

their investment strategy is low

risk, but a low-risk strategy is not

associated with high returns.

Time-limited offers

Scammers sometimes pressurise

their victims into signing

quickly, saying it’s a time-limited

offer. They may even arrange

for a courier to deliver their

documents and then wait until

you sign them. This gives you

little time to go through the

documents properly, and to

carefully consider what you’re


Tax loopholes

Pension fraudsters might say

they know of tax loopholes, or

ways in which you could make

extra savings on tax. There are

no tax loopholes with legitimate

pension arrangements.

Withholding contact details

If they don’t want you to call

them back, have limited contact

information available, only a

mobile phone number or a PO

Box address, for example, you

should cease communications

with them straight away.

Hopefully, being aware of

the common tactics used by

pension scammers, and when

they’re likely to be used, will

offer some protection, and help

you avoid becoming one of

the unfortunate and startling




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To advertise call Lucy on 01737 557888 or 07703 209292


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58 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


Quirky Britain

Grab your knitting

and take to the


by Kate McLelland

Like it or loathe it, we’re all

familiar with the kind of art

that appears – usually without

warning – in public places. While

some of these images clearly

merit the description of ‘street

art’, most tags (marks casually

spray-painted in seconds) could

be more accurately described as

‘graffiti’ (defined by the

dictionary as something

“scribbled, scratched, or sprayed


Under the Criminal Damage Act

1971, anyone caught defacing

property can be fined or face

a prison sentence of up to ten

years if the damage costs more

than £5,000. But despite the

threat of legal action, street art

has become part of our urban

landscape: what’s more, it seems

the public has developed a

deep affection for images that

transform our public spaces in

a positive way. Whenever the

street artist Banksy creates a

new artwork, it attracts global

media attention, not to mention

droves of tourists eager to

photograph the elusive painter’s

work. Whether you think street

art is a good or bad thing, the

underlying problem with anything

spray-painted on a wall is

its durability – it can only be

removed using specialist cleaning


The situation is aggravated by

the fact that tagging is often

associated with street gangs,

whose marks are intended to

establish territorial rights and

warn off rival gang members.

However, amongst the

testosterone-fuelled antics of

these urban gangs you may have

noticed that another form of

‘graffiti’ is gradually emerging

around the UK’s cities and towns

(and even in some villages).

Fluffy and lovable, ‘yarn

bombing’ could be described as

graffiti in sheep’s clothing – in

simple terms, it is the action

of covertly covering objects or

structures in public places with

decorative knitted or crocheted

material, as a form of creative

expression. Yarn bombing

combines the ‘matronly’ crafts

of knitting and crochet with the

maternal gesture of wrapping

something cold in a warm

blanket, with the objective of

transforming the concrete and

steel objects found in an urban

streetscape. Lamp-posts, parking

meters, bicycles, cars — even

objects as large as buses

and bridges — have all been

‘bombed’ in recent years.

Yarn bombing (aka guerilla

knitting or guerilla crochet)

has become a way for artists to

reclaim and personalise public

spaces that might otherwise be

considered unwelcoming. The

trend began in 2005 in Houston,

Texas, when textile artist Magda

Sayeg decided to cover the door

handle of her shop with a knitted

wrapping. Magda admits that

at the time she had no idea of

where her actions might lead:

“All I wanted to see was

something warm, fuzzy and

humanlike on the cold, steel grey

facade I looked at every day.”

The idea soon caught on and

since that time social media has

played a key role in popularising

the craze, alerting people to

displays in out-of-the-way areas

or inspiring them to create their

own ideas for street art.

UK artist Lauren O’Farrell,

who has adopted the

nickname ‘Deadly Knitshade’,

is a yarn-bombing pioneer whose

name is now synonymous with

the craft in Britain. While

recovering from cancer

treatment in her twenties she

taught herself to knit, and

subsequently formed a knitting

club with her friend. As her skills

developed she decided to

direct her energies towards

becoming – in her words – a

“squishy Banksy”.

Lauren isn’t afraid of making big

statements with her work. One

of her early projects involved

covering a phone box (displayed

60 Log into your local community website!

in Parliament Square as part of

the BT ‘Art Box’ charity project)

with a giant ‘cosy’. She didn’t

seek permission to cover the

box and admits she didn’t worry

until the police asked her what

she was doing. “We told them

it was a craft project and we

wanted to take a photo, and

they let us,” Lauren explained to “The fact that

they did opened the floodgates.

I thought, I could now do this


These days people of all ages

are inspired to take to the

streets with knitting needles and

crochet hooks. A few years ago

104-year-old grandmother Grace

Brett came to public attention as

possibly the oldest street artist

in the world. As part of a band

of ‘yarnstormers’ known as the

Souter Stormers, she helped

to decorate various landmarks

in Selkirk, Scotland, during the

YES Arts Festival, where yarnbombed

items included public

benches, phone boxes and trees.

Grace, who became a focus

for media attention during the

festival, told interviewers she

thought the town looked lovely,

adding: “I’m not bragging, but

I’m quite pleased with what I’ve


Yarn bombing has now

become an integral part of many

community events and festivals

across Britain and its gentle,

non-confrontational approach

has also led to an association

with a number of projects linked

to mental health. In Cornwall

“We are enough: the creative

yarn bomb of love” is a project

created to raise awareness of

people who suffer with social


This year-long community arts

initiative will conclude in May

2019 during Mental Health

Awareness Week and the project

reflects the views of many

communities who see yarn

bombing as the perfect way

to convey a message of hope,

positivity and kindness.

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62 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


Hope springs

It’s the New Year and by now I expect the

decorations are down, the biscuits are eaten

and the reality of winter has set in. Well,

I hope it isn’t that bleak, though I always

have a sadness that Christmas has passed.

The post-Christmas winter months seem

the cruellest - cold harsh weather without

the romance of a white Christmas! Whilst I

am the first to admit I enjoy a good wintery

walk, the combination of icy mornings and a

working week are not all that appealing.

By mid-January I am yearning for the spring.

That most remarkable time of year when

what looked barren and dead springs to life

in bright greens and yellows. I’m hoping for

early spring weather, but I must be patient!

One of the joys of a new year is the clean slate

it brings. The wide-open possibilities as we

‘reset the clock’. Whilst the passing of

rotation around the sun does not change

anything itself, the concept of a fresh start

is helpful. It gives and opportunity for new

things and room for hope.

It also brings into stark reflection what is

inevitably an uncertain season for our nation

with all the hopes and fears that are attached

to that.

I imagine there are things you are hoping for

in 2019; sometimes it can be helpful to write

these things down. It is good to hope – it

helps sustain us in difficult times. Sometimes

our hopes are dashed, though other times

they are fulfilled bringing us additional joy.

It’s always wonderful hearing someone

comment “It’s all that I’d hoped” about an

event in their life. One thing our hopes share

is a degree of uncertainly – yet unfulfilled


Faith in Jesus, and the result in believing in

Him, provides us with joy now but also with

hope for the future. The hope that He will

care for us and that we will be with his after

death. This type of hope is concrete. Such

hope sustains us, energises us and motivates


What are you hoping for this year?

I encourage you to put your hope in Jesus for


Have a very happy New Year.

Peter Russell

New Beginnings

Prayer for Coulsdon & Old Coulsdon exists to

encourage Christians to pray for the town and

its residents.

If you are interested in praying with us you are

warmly invited to join us for one of our prayer

gatherings (which last an hour) on:

Monday 7th January - 9am

- 56 Bradmore Way, Old Coulsdon

Tuesday 22nd January - 8pm

– 65 Edward Road, Coulsdon

However there is one place where we read

of certain hope. This is not an oxymoron

but speaks of a yearning that though not

completely fulfilled in the present is

guaranteed. That place is the Bible. There we

read in the book of Hebrews that “Now faith

is being sure of what we hope for and certain

of what we do not see.”

64 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292


A friendly face f y

At Elizabeth Court care home, we understand that we are part of a wider

community. We also understand how important it is for all of us to share,

to talk and to feel safe and secure.

Enjoy 25% off a short break at Elizabeth Court*

Pru -f-rfi.

Elizabeth Court care home Grenadier Place, Caterham CR3 5YJ

If you, or someone you know, would benefi t from this, then please call us

for more details on 0808 102 4451 or visit

*Valid from 01/12/2018 – 28/02/2019. T&C’s apply – call us or see website.

Rated August 2018


66 Log into your local community website!

To advertise call Lucy on 01737 557888 or 07703 209292



The History of Coco

By Catherine Rose

Chanel is one of the most iconic

names in haute couture and its

founder, Coco was a legend in her

own lifetime.

Coco Chanel’s story is a classic

rags-to-riches tale. Born in 1883 at

a charity hospital to unmarried

parents Eugénie Devolle (Jeanne)

and peddlar Albert Chanel,

Gabrielle Bonheur Chanel rose to

become one of the most influential

people of the 20th century – not

only for her fashion design,

dressmaking and millinery skills

but also for the way in which

she revolutionised how women


Chanel grew up with two brothers

and three sisters in a one-room

lodging house until her mother

died of TB when she was 12. She

was then sent to an orphanage

in Aubazine. It was here that she

learned to sew.

Her early aspirations were to be a

performer, however, and after she

left the orphanage, Gabrielle got a

job singing between acts at La

Rotonde, a popular cabaret venue.

It was here she earned the nickname

Coco. Her voice, however,

was not good enough to propel

her onto the main stage.

At the age of 23, she met the rich

textile heir Etienne Balsan at La

Rotonde and became his mistress,

moving into his chateau near

Compiègne. Balsan showed her

a life of luxury and she started

designing hats. Two years later she

attracted the attention of a friend

of Balsan’s, an Englishman called

Arthur ‘Boy’ Capel.

After she became a licensed

milliner in 1910, it was Capel who

installed her in Paris and set her up

with her first shop – Chanel Modes.

She quickly earned the patronage

of actress Gabrielle Dorziat and her

hats became sought after.

In 1913, Capel helped finance her

second shop – a clothing boutique

in Deauville which sold casual

outfits for leisure and sport in new

fabrics like jersey and tricot. Coco

opened a third shop in Biarritz in

1915 where many wealthy

Spaniards had been exiled. The

shop was so successful that Coco

was able to pay back all the money

that Capel had given her. Capel’s

style influenced Coco greatly and it

was a terrible blow to her when he

was killed in a car crash in 1919.

By now a qualified couturière,

she set up her own fashion house

in the prestigious Rue Cambon

in Paris, selling hats, clothing

and her Chanel No. 5 perfume.

Women adored her boyish look

and modern easy-to-wear style.

Her eponymous little black dress

was nicknamed Le Garçonne (the

boy) and was revolutionary for

using a colour previously only

worn for mourning. Her famous

straight-lined Chanel suit, which

was released in 1925, bore many

hallmarks of men’s tailoring and

didn’t require a corset. She would

say: “Luxury must be comfortable,

otherwise it is not luxury.”

The business grew and in 1920

Coco was helping to both finance

and design dance costumes for

the famous Ballet Russes, inviting

the exiled Russian composer Igor

Stravinksy and his family to share

her home Bel Respiro.

68 Log into your local community website!

Theophile Bader, the founder of

Galleries Lafayette, was keen to

sell Chanel No. 5 with its signature

square bottle (said to have been

modelled on Capel’s aftershave),

and persuaded Coco to part with

all but a 10% share in ‘Parfums

Chanel’ that he set up with the

Wertheimer brothers, owners of

the perfume and jewellery firm

Bourjois. Coco was to regret her

decision for the next twenty years

and after the war, took the men to

court and had the terms re-negotiated

with back payments that

made her a millionaire.

Known for her cutting wit, Chanel

moved in the most fashionable

circles in Paris and was friends and

lovers with the talented, famous

and elite, including Pablo Picasso

and the Prince of Wales. The Duke

of Westminster, a long-time lover,

gave her the land on which she

built her villa La Pausa and even

proposed to her, but she never

married, saying: “I never wanted to

weigh more heavily on a man than

a bird”.

During the 1930s, popularity with

her clothes waned and she decided

to shut her Maison de Chanel at

the start of the war.

Her anti-Semitic views and

ubsequent affair with a German

soldier caused scandal and following

the war, Coco went into hiding

in Switzerland. In the 1950s, Coco

Chanel re-emerged on the fashion

scene to become as popular as

she ever was. She was 70. Marilyn

Monroe famously said that Chanel

No. 5 was the only thing she wore

in bed.

Coco spent her last 30 years in the

Paris Ritz and died there in January

1971. Designer Karl Lagerfield took

over her mantle in 1983 and still

works out of her original premises.

Today her famous Chanel brand,

with the interlocking C logo she

designed, is owned by the

Wertheimer family and generates

millions. As Coco once said:

“Fashion fades but style remains.”

Open Thursday, Friday & Saturday

“A real treat

for lovers of


Established May 2018 – Owned and run by Master Butcher Mark Marriner

14 Chipstead Station Parade Chipstead CR5 3TE 01737 551976

HUGE selection of traditional Free Range Poultry, Game, Pork, Beef and Lamb.

Fresh Fruit & Vegetables available to accompany our fresh meat.

Also, Home Made Pies, Cheese Selections, Local Honey, Bread, Local Eggs, Cooking Sauces

Pop in to collect your 5 minute Stir Fry Meals:


Fresh beef stir fry with vegetables, lime, chilli and ginger—ideal served with rice or noodles

(approx. cost of £12 to serve 4)


Fresh chicken strips with vegetables - medium hot Stir Fry—ideal served with rice or noodles

(approx. cost of £9 to serve 4)


Fresh Lamb with garlic, coriander and red onion stir fry—ideal served with rice noodles or pitta

(approx. cost of £10 to serve 4)

Pop in the oven 30 minute meals:


Garlic Butter or Cordon Bleu (Smoked Ham, Apple & Cheese)


We accept all major credit cards

Telephone Orders welcomed for collection.

Visit us on Thursday to Saturday to see our shop packed full of produce.

Thursday 9am - 5pm, Friday 9am - 5pm Saturday 8am - 5pm

To advertise call Lucy on 01737 557888 or 07703 209292


Fully Qualified Local Tradesman

All Carpentry Work Undertaken

Kitchen Design, Supply and Fitting

Storage Solutions, Shelving and Cupboards

Door Hanging, Window Fitting, Flooring

1 st & 2 nd Fix Carpentry

External Carpentry

General Maintenance

07891 736702

Free Estimates

Fully Insured

70 Log into your local community website!

VAT is changing.

HMRC’s Making Tax

Digital for VAT comes into

effect from April 1st 2019

More effective

More efficient

Easier for taxpayers

to get their tax right

Services include: Data Entry, VAT Returns,

CIS Returns, Payroll, Monthly Management

Accounts, Year End Preparation Of

Accounts. Implementing systems using

Sage, Xero and Quickbooks






Call 020 3877 0930 or email

Covering London and Surrey



MariaMcDaid A5 Flyer/ad.indd 1 24/11/2018 16:24

To advertise call Lucy on 01737 557888 or 07703 209292


Our very best wishes for 2019 to everyone

Programme for 2019


FEBRUARY 4th SCHOOL’S DEBATE Schools should not address political and religious


Or SOCIETY It is unrealistic nowadays to have an unarmed police force.


APRIL 4th VISITORS’ DEBATE Chris Philp MP v. Andrew Pelling.

(NB: Thursday) Topic to be decided

MAY 6th or 13th AGM



JULY 1st Women have become ridiculously militant.


SEPTEMBER 2nd Topical debate.


NOVEMBER 4th Today’s media is destroying democracy.

DECEMBER 16th Christmas party.

We look forward to meeting you in the New Year.

Be Prepared

in Winter

Do you recall the weather we had a mere eight

weeks before the start of last year’s hot spell? The

“Beast from the East” dumped snow across the UK.

And we had to drive in it.

It’s said every year, but it is worth repeating: a little

preparation time on your car will pay dividends if

the “Beast” comes back.

Check your vehicle’s lights work, windows are clear,

wipers work, fluids are full, the battery is charged,

and your tyres are in good and legal condition.

On this last point you could consider changing to

winter tyres, as they have proven benefits when the

temperature drops below 5 degrees. Alternatively, I

have found a pair of snow socks around the driving

wheels of my car a viable, if short-term, alternative.

When making a journey it’s wise to take the

following: warning triangle, a torch, boots, de-icer,

ice scraper and a fully charged phone, perhaps with

spare battery pack. Some recommend taking a tow

rope and shovel too; if you are likely to use country

lanes then yes, but on a trip to the shops, perhaps


If you must make a long journey, even via the

motorway network, and snow has fallen or is

expected, take a blanket and a hot drink in a

flask. We have all heard the stories of blocked

motorways, the resultant tailbacks and motorists

spending a freezing night on the hard shoulder.

Being prepared is the watch word in winter.

By Iain Betson

72 Log into your local community website!

Do you need

financial advice?

Perhaps you are looking to purchase a new property, or looking

to save some money on your existing mortgage?

Are you looking for advice on your pensions or do you have some

money you would like to invest?

When looking for financial advice, it can be hard to know where to look or who to turn to.

I’m Wayne Griffiths and I’m a local Independent Financial Adviser with over 25 years’

experience in banking and finance. My experience allows me to help you with all areas of

your financial planning, whether it be for your personal or your business needs. My goal is

to build long term relationships with my clients by offering a high level of service to ensure I

can not only help you now but going forward as your financial goals change.

I pride myself on being truly independent, meaning I can access the whole of the market to

help clients like you find the right solutions, at the right time, for your financial needs. I can

advise you in the following areas:

Investments, pensions, savings, Inheritance Tax Planning, mortgages, equity

release, life insurance, business protection and more…

I would love to help you and will provide you with a free initial consultation, either in the

comfort of your own home at a time that is convenient to you or at our offices in


Please contact me on on 01372 940 640/01883 621 125 or

One solution for all your financial needs

One Financial Solutions Ltd is an Appointed Representative of 2Plan Wealth Management Ltd, which is autorised and regulated by the Financial Conduct Authority. It is entered on to the

Financial Services Register ( under reference 461598. Tax planning is not regulated by the Financial Conduct Authority. Your home may be repossesed if you do not keep

up repayments on your mortgage. Most Buy to Let mortgages are not regulated by the Financial Conduct Authorty.

To advertise call Lucy on 01737 557888 or 07703 209292




Spectacular frames from as little as £98*

complete with single vision refl ection free lenses*

We look forward to styling you!

* Frame and varifocal lenses are available from £178

381 Croydon Rd

Wallington Green SM6 7NY

Tel: 020 8647 8992

116 Woodcote Rd

Wallington SM6 0LY

Tel: 020 8647 3644

141 Brighton Rd

Coulsdon CR5 2NJ

Tel: 020 8660 7343

157 High Street

Banstead SM7 2NT

Tel: 01737 850349

74 Log into your local community website!


Helping to make your house a home

Beautiful flooring provides the foundation for a beautiful home. Second generation, family owned Keith Harris

Carpets & Flooring have specialised in all aspects of flooring since 1978. Personal attention from experienced

staff ensures that every customer receives valuable advice to match their needs and desires. Couple this with

professional installation by fully qualified fitters, and satisfaction is guaranteed.

Our membership of the Flooring One Buying Group enables us to offer truly competitive prices on like for like

materials. Our long expertise in the flooring industry enables us to compete for demanding commercial

contracts of all types and sizes. If you seek the very best products for your home, provided by skilled and

knowledgeable people, at competitive prices, it’s time to speak to your local independent retailer.



To advertise call Lucy on 01737 557888 or 07703 209292


76 Log into your local community website!

Hair by Rachel

Hair by Rachel


Home based salon opened in

COULCoulsdon S D O N with – Free SURREY on street parking– UK

Mobile hairdressing offered in the surrounding area

Senior Stylist offering a large range

of hair services in comfortable surroundings

07789 710592

All the benefits of a salon in the

relaxed comfort of a home

2 Parkside Gardens, Coulsdon, CR5 3AS

To advertise call Lucy on 01737 557888 or 07703 209292


78 Log into your local community website!

● On-Site Industrial and Domestic Spray Painting ●

Revamp and Refresh your kitchen, garden furniture, shed,

household furniture, fitted wardrobes or anything else you have in mind.

Kitchen Units










Front Door and Garage Door



Call us on 0208 645 0231 or mobile 07900 865549


We are Fully Insured

To advertise call Lucy on 01737 557888 or 07703 209292



How to get the best deal on your car insurance

Nobody likes to pay more than

they have to with car insurance.

We take a look at how you can

save money on your premiums.


It might be tempting to keep your

excess low to minimise the upfront

cost, but this can result in much

higher premiums.

Experiment with the different

excess costs when you’re shopping

around. Your policy price could

tumble by simply adding £50 more

to your excess. Of course, make

sure you can afford to stump

up the cash in the event of an




Are you covering a few thousand

miles less annually than your

insurance allows? Reducing

your quoted mileage will bring

premiums down.

The more miles you tell your

insurer you’re doing, the more of

a risk you are to them – meaning a

higher price to pay for you. Sure,

it’s hard to predict exactly how

many miles we’re going to cover

in a year – but if there’s noticeably

more left over, don’t be afraid to

cut them out of your policy.



While adding a more experienced

driver to a policy may result in

lower costs, adding multiple users

will see it increase.

If someone on the policy uses

the car once or twice a year, drop

them from it and use a temporary

cover service when they need the



Although most new cars are

fitted with seriously good security

equipment, some older models

lack the modern luxury of a decent

anti-theft protection system.

If your car is lacking, investing in

an aftermarket alarm system with

an immobiliser will result in longterm

savings by way of cheaper

insurance premiums – especially

if you fit a Thatcham-approved



For younger drivers in particular,

a black box policy can drastically

reduce the annual cost of insuring

your car. Insurers offering a black

box policy will fit a data recorder to

your, car allowing them to monitor

your driving habits, mileage

covered and where you’ve been.

It may sound rather Big Brother

and terrifying but as they can track

exactly how you’re driving, your

initial cost is reduced and good

habits on the roads can lead to

huge discounts at renewal.


Car insurers like to offer plenty

of extras alongside the standard

policy to give buyers more cover,

but these come at an extra cost.

While things like breakdown and

courtesy car cover sound like a

smart addition, these can often be

found cheaper elsewhere rather

than alongside the policy – while

extras like cover while driving

abroad may be totally unnecessary.


Securely parking your car in a

garage makes it a much safer

prospect in the eyes of insurers,

as it’s out of the eyes of potential

thieves and clear of any potential

damage while parked. This means

your premiums could tumble.

Similarly, if you can park in a secure

area at work, letting your insurer

know can bring the price down


80 Log into your local community website!

By James Baggott



Monthly payments are a great

option for those on a budget,

but the total price when paying

monthly is often noticeably higher

than paying the annual insurance in

one lump sum. If you can afford to

pay for a full year’s cover in one go,

you’ll save in the long run.

Of course, only do this if you know

you can afford to. Taking out bank

loans or using a credit card will end

up costing more than a monthly

direct debit.


Pass Plus courses are great for any

motorist – new or old. If you’re

fresh on the roads, it can give you

more in-depth experience behind

the wheel while still having the

safety of a qualified instructor in

the passenger seat. Those with

more experience can still take a

Pass Plus and refresh themselves

on the rules of the road and

eradicate any bad habits.

Insurers recognise the

benefits of Pass Plus

courses and offer discounts

for those who have taken

them. You’re a safer and more

experienced driver in their eyes,

making you less of a risk.



As convenient as it may be to head

onto a price comparison site and

pick the cheapest deal from there

for your insurance, it’s not going to

save you much money.

Use that as a starting point, and

then don’t be afraid to pick up

the phone. Tell one insurer of

another’s prices and see if they’ll

offer a better deal – and if they do,

go back to the first and let them

know. You could knock hundreds

of pounds off your premium with

an hour of calls if you’re savvy


Please Like us on

Develop your swimming skills in a FUN & FRIENDLY environment

Mermaid Experiences & Courses Available in Purley, Caterham & Woldingham

Weekly Mermaid Course Thursdays at Woldingham School 6.45pm

Mermaid Experience dates in January to March booking now

Booking for January swimming lessons now


For more info:

Please call Danielle on

020 3701 9708 or 07799 904 712

Review Of The Year

CR5 Review of the Year Quiz

1. When he was born in April, what position did Prince Louis of

Cambridge take in the line of succession to the British throne?

2. Ingvar Kamprad, who died in January at the age of 91, is best remembered for

founding which business in 1943?

3. Which country hosted the 2018 Winter Olympics?

4. After over two decades on the BBC, what was broadcast on ITV for the first

time in April as part of an advert break during an episode of Britain's Got


5. In January, the results of Donald Trump's first medical since becoming US

President revealed that he was taking a drug called finasteride to try to

prevent what?

6. In June, which country officially lifted a ban meaning that there were no

longer any countries in the world where women were forbidden to drive

motor vehicles?

7. Which song did Theresa May briefly dance to as she stepped onto stage for

her keynote speech at the 2018 Conservative party conference?

8. Following their wedding in May, Prince Harry and Meghan Markle became the

Duke and Duchess of where?

9. In June, the Prime Minister of New Zealand, Jacinda Ardern, became only the

second ever elected head of government to do what while in office?

10. In July, which song dropped from number one to number 97 to set a record

for the fastest ever fall from the top of the UK singles charts in a single week?

Answers on page 88 - no peeking

To advertise call Lucy on 01737 557888 or 07703 209292


With CR5 issue 164 popping through your letterboxes this month, CR5 Magazine are still

going from strength to strength after nearly 14 years of publishing.

Thank you to all those who have supported us and given us really great feedback.

If you are thinking of advertising your business, read our glowing testimonials below :-)

Lucy and the gang at CR5 are a pleasure to

work with and always offer a pain -free service in

advertising. The CR5 magazine has definitely

allowed us to reach out to the locals and let

them know about our new business!!

We would 100% recommend them'.

Steven Bishop, The Grape Variety

The friendly team at CR5

always provide an excellent service

with a smile, they are always there to help &

offer guidance with all my advertising needs.

Lucy & co. are FAB!!

Mark Humphreys, Robe & Hitchens

I would like to say that

advertising in CR5 magazine has

increased our customer footfall by 10% over our

first three months of advertising , and has made

a little known shop into a well known shop

within the CR5 postcode. First class service

provided by Lucy and Michelle in terms of help

and guidance creating our ads.

Mark Marriner—JWCC Family Butchers

I have been advertising in the CR5 Magazine for

six and a half years. Lucy and Michelle are very

friendly, helpful and make advertising easy. My

advert gets delivered to over 11,000 houses in the

local area which I wouldn't be able to do without

them. It has really helped my business grow, I

would recommend advertising with them to

everyone. Thank you CR5 Magazine!

Marie Seymour—Slimming World

We had been thinking about

advertising in CR5 for some time,

having lived in the CR5 area for a few

years and receiving the magazine

each month. We spoke to Lucy and

Michelle, who were incredibly helpful

and explained all the options, and

decided to advertise for an initial 3

month period, as being a financial

adviser firm, we were unsure

whether it would be a worthwhile

exercise. After a year now, we have

had a number of successful enquiries

from CR5 residents who have needed

help with their pensions,

investments, protection and

mortgages and we have just

organised another years’ advertising.

We couldn’t be happier with using

CR5 and the service Lucy and Michelle

provide is second to none, especially

when gently reminding us a deadline

is looming!

Danielle Cook,

One Financial Solutions

Thank you to CR5 and its readers for helping

my business to grow. A high percentage of

my customers find me through the

magazine and in turn this has given me a

great number of repeat customers. You will

have my custom for years to come.

Kerrie Sturgeon, Maiden Maintenance

I cannot praise CR5 enough.

Since advertising our business has grown, and

when we ask clients where they have got our

number from, time and time again they say the

CR5 magazine. They are extremely helpful in

the design process with suggested ideas, and

advise you of all advertising deadline dates.

Neal Lacy, Daniel Adams Estate Agents

We have been using CR5 for many years

and have to say the magazine has had a

positive impact on our business, helping to

build brand awareness and attract new

business. Lucy and Michelle are very

helpful and in all the years I cant think of a

single occasion when there have been any

glitches or problems.

Hadley Lyas - Park & Bailey Estate Agents

82 Log into your local community website!

Many thanks for all

your help and advice

over the last year,

the advertising has

been a great


Steve Seymour,

Coulsdon Autos

Since advertising in the CR5

my customer database locally has

increased considerably. I have always found

Lucy and Michelle most helpful. Thank you for a

prompt and professional service and for

providing this colourful and Informative

magazine to our local community.

Christopher Humphreys


As a local well-established

business we rely on reaching

out to potential clients through

a variety of advertising

channels and this includes our

regular presence in the CR5

magazine. Lucy & Michelle are

always friendly, approachable,

reliable and patient particularly

when we’re approaching

deadlines! They provide a

fantastic service not only for

local businesses but also for the

local community – we always

provide the current CR5 to all

new buyers on completion as it

contains such a wealth of local


John Brown Mark Youll Estate


Experience an

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welcome at ourat our

Wedding Open

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Sunday Wednesday 20th January 24th January 2019



until 15:00

01959 567 100

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Saturday Thursday 2nd 25th February January 2019

11:00 4-9pm - 15:00

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Sunday Sunday 3rd 4th February 2019

11:00 11am --3pm


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Special discounts of up to to £500 given against all all

bookings confirmed on on the the night! day!

Attend Attend one of one our of Wedding our Wedding Open Open Evenings Days && we’ll we'll show show you you why why our venues our venues are so popular. are so popular.



a red

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discuss your dream day with our Events Managers.

you discuss your dream day with our Events Managers.

To advertise call Lucy on 01737 557888 or 07703 209292



It’s free to join the library and nearly everything is free to borrow.

Adults and teens can borrow up to 25 items, children up to 15.

We have free wifi, free use of PCs and access to the internet for

up to two hours per day.

Library services are available 24/7, with a digital library of audio

and e-books to download.

For Children

Rhymetime. Tuesdays 10-10.30am. Babies, toddlers and their adults.

Wiggle and Jiggle. Thursdays 11-11.30am. Babies, toddlers and their adults.

Craftytime. Fridays 3.45-4.30pm. 4-7 year olds and their adults.

Rock & Rhyme. Saturdays 10-10.30am. Babies, toddlers and their adults.

Storytime. Saturdays 3-4pm. 4-7 year olds and their adults.

7-12 year olds use the fun and interactive LEGO Education programmes, WeDo or StoryStarter.

WeDo shows how to make models which can be programmed to move; creative stories can

be inspired with StoryStarter. These sessions are now FREE! Advanced booking required.

Monday 14th & 28th and Tuesday 8th & 22nd 4-5pm.

Free Explore Learning sessions on Thursday 3rd January.

Superhero Shapes - the characteristics of 2D and 3D shapes. Ages 4-6 10-30-11.30am.

Winter Wonderland – distinguish between fact and fiction. Ages 9-11 12-1pm.

Free but advance booking required.

For Adults

Local resident, and Bourne Society member, Paul Sandford will give an illustrated talk entitled

“Researching your Family History” on Friday 18th January from 10.30-11.30am. He will talk

about the effective use of archives and online resources including Ancestry and the 1939

Register. Free but booking required.

Adult colouring & dot-to-dot and knit, stitch & crochet group. Every Monday 10.30am-12pm.

Adult reading group. On the 2nd Thursday of the month from 2-3pm. The group will discuss

Rivers of London by Ben Aaronovitch on Thursday 10th January.

We now have a Live Well Adviser to support people who want help to access the JustBe

website or to have a chat about their lifestyle. Tuesday Mornings 10am-12pm. Do your Health

MOT on the JustBe Croydon website

Free one-to-one Ancestry computer sessions. On the 3rd Monday of each month. Monday 21st

January 2-3pm and 3-4pm. Please contact Coulsdon Library to book.

Free one hour one-to-one IT help sessions on Monday and Saturdays. 10-11am and 11am-12pm.

Please contact Coulsdon Library to book.

Free one hour one-to-one IT help sessions on Monday and Saturdays. 10-11am and 11am-12pm.

Please contact Coulsdon Library to book.

Opening Hours

Mon 9am-6pm, Tues 9am-6pm, Thurs 9.30am-6pm, Fri 9am-7pm and Sat 9am-5pm.

Coulsdon Library at 167 Brighton Road, Coulsdon, CR5 2NH,

Tel 020 3700 1007 email:

84 Log into your local community website!


Winter Colour by Pippa Greenwood

Happy New Year to you! Despite

the winter weather, with

planning and strategic planting

your garden can still look

gorgeous, with colourful plants

to add interest to your plot.

Dogwoods or Cornus are great

winter stem-colour plants.

Planted in a moist sunny spot,

the crimson-red stems are

stunning during winter, plus in

autumn you’ll get red and purple

foliage. To keep these colourful

stems coming, cut them back to

ground level in late spring every

alternate year.

Winter classic good looks come

from hollies, either greenleaved

or in variegated form,

such as ‘Argentea Marginata’

with silvery leaf edges, ‘Golden

Queen’ with golden-yellow leaf

edges, or ‘Ferrox Argentea’ with

silver-edged leaves covered with


Some willows can be kept

quite small, and have stunning

coloured winter stems. For eggyolk

yellow stems go for Salix

alba ‘Vitellina’, for scarlet-orange

stems there is ‘Britzensis’, or

Salix acutifolia ‘Blue Streak’ has

purple stems with a silvery-grey

bloom and grey buds. These

stems also need to be cut back

to ground level every two years.

The ghost bramble, Rubus

cockburnianus, a relative of the

standard bramble, has arching

white stems that look great in

winter sunshine. In summer it

produces sprays of small purple


Christmas Roses or hellebores,

including Helleborus

argutiflorus, have cup-shaped

green flowers with prominent

stamens, are tough and perform

well. The classic Christmas rose

is white-flowered (developing

a pink tinge as it ages), and

looks stunning against the

central cluster of golden-yellow

stamens. The variety ‘Potters

Wheel’ has flowers up to 10cm

in diameter.

Snowdrops in single and double

forms look great planted in

drifts or naturalised on a grassy


Buy ready-to-flower snowdrops

in pots now, plant them out,

and then plant them ‘in the

green’ in a month or two’s time,

when you can get the bulbs,

complete with leaves, ready for

planting by mail order.

Winter aconites have bright

yellow, shiny petals and

flowers like golden stars, and

produce a superb display when

planted close to and amongst

snowdrops. Plenty of moisture

without waterlogging is key.

Winter flowering pansies

make a splash of colour in any

garden, with just about every

conceivable colour available.

Even when struck by frost, the

flowers soon perk up again.

Clematis cirrhosa is a winterflowering

climber with yellow

to white bell-shaped flowers

and a delicate lemony perfume.

The inner surface of the petals is

delicately freckled, with variety

‘Freckles’ having the best dark

spotting. The flowers last from

early winter until the start of


Winter-flowering jasmine can

be loosely trained against a

wall for a great winter display

of bright yellow starry flowers,

and will remind you that spring

is coming!

At www.pippagreenwood.

com you can join ‘Grow Your

Own with Pippa Greenwood’

for great vegetable plants

and weekly advice, practical

and pretty plant supports, the

fantastic SpeedHoe, gardening

tools, signed books and more!

Or why not book Pippa for a talk

at your gardening club?

To advertise call Lucy on 01737 557888 or 07703 209292


Answers on page 88

86 Log into your local community website!

Got a new camera for Christmas and now want to

get the best out of it? Why not make a New Year's

resolution to come along to our club and start

pushing your photographic limits in a friendly,

helpful atmosphere?

Lee says “This photo was taken at a recent evening

photo shoot on a local common. The camera was

on a tripod. I set the exposure time to 30 seconds

and my Wife and a friend moved around in front of

the camera waving around some battery powered

coloured LED lights on a stick.”


8th Jan “London from the Rooftops”

talk by James Burn

15th Jan Monochrome Print Competition (2 of 3)

22ne Jan Workshop: Drones – D Eastley / Bracketing,


29th Jan Digital Image Competition (2 of 3)

We meet each Tuesday evening at 8pm in Cameron

Hall, Canons Hill, Old Coulsdon.

Visitors £5 (refunded on joining).

Visit, see us on

facebook or contact

Bird’s Eye View, January 2019

John Birkett, RSPB Croydon Local Group

I would like to wish my readers a very Happy

New Year.

Although there is a good crop of berries on

my garden shrubs at the time of writing,

these could vanish rapidly as the wintering

birds find them. I also provide a supply of

sunflower hearts, seed mix, peanuts, fatballs

and apples (windfalls are fine). My garden is

looking ready for the RSPB’s Big Garden Bird

Watch (BGBW), all I need are the birds. Why

don’t you resolve to take part; all you need is

a pen, some scrap paper and an hour to spend

watching the birds in your garden at some

time over the period 26 to 28 January 2019.

Just settle down by a window with a brew

and a snack if you like and watch the

ever-changing panoply of bird life. You can

find out more on the RSPB's website (rspb.

Why not try to predict what will be the most

numerous bird in your garden. Will it be

Ring-necked Parakeet, Goldfinch, Blue Tit or

House Sparrow? Once you have finished your

count you could check your results against the


Hopefully you will keep feeding the birds

throughout the year and I would like to

encourage you to participate on our Group’s

ongoing survey of Croydon’s birds. We have

been monitoring them for over 20 years

and have a good grasp of what species can

be found here, but more records would be

most welcome. Knowing which species are

breeding in and around our gardens may

be useful as some, such as swifts and house

martins that nest on buildings, are becoming

increasingly scarce. If you want to take part in

our survey or to find out more about the RSPB

Croydon Local Group’s activities please visit

our website (

House Martins

by John Birkett

To advertise call Lucy on 01737 557888 or 07703 209292


CR5 Just for Fun Crossword


1. Small town (7)

5. Hot chocolate (5)

8. Pant leg (7)

9. Estate, farm (5)

10. Defeated side (5)

11. Computer software (7)

12. Basement (6)

14. Removed skin (6)

17. Anglophone (7)

19. Vagrant (5)

22. Ran (5)

23. Changing (7)

24. Ease off, put feet up (5)

25. Snakes and ____, game (7)


1. Absolutely necessary (5)

2. Appears, seems (5)

3. Mozart’s home (7)

4. Our continent (6)

5. Ship’s freight (5)

6. Manage, direct (7)

7. Repentant (7)

12. More obvious (7)

13. Well reasoned (7)

15. Went into (7)

16. Large spade (6)

18. List of words at back of book (5)

20. Similar (5)

21. Sheets (5)

Answers on page 98 - no peeking!

Kids Answers from page 86

Jewels collected on most direct route

is 6,

Colours is 3.

CR5 Review of the Year Quiz Answers from p81

1. Fifth 2. Ikea 3. South Korea 4. The National

Lottery results 5. Hair loss 6. Saudi Arabia

7. Dancing Queen 8. Sussex 9. Give birth

10. Three Lions

88 Log into your local community website!

CR5 Trip Down Memory Lane

A snowy Coulsdon is shown here at the junction of Brighton Road and Lion Green Road c1908.

The postcard is titled 'Coppards Coulsdon' which was the building at centre. The enormous

telegraphpoles caused much indignation when installed by the Post Office.

Are you interested in local history? Then why not join the Bourne Society.

Apply to : J Hurrion, 7 The Towers, Hayes Lane, Kenley, CR8 5YL

Do You Have A Cold Shoulder?

“Then Peter came to Jesus and asked, ‘Lord, how

many times shall I forgive my brother or sister who

sins against me? Up to seven times?’ Jesus answered,

‘I tell you, not seven times, but seventy-seven


Matthew 18:21-22 (NIV)

Jesus gives us everything. Everything that is

worth having. And this is despite the fact that our

behaviour is often rude or inconsiderate. He died

for the vilest amongst us. Even after baptism we

continue to sin and are unworthy of him. When

on earth he was betrayed, he was deserted by his

followers, he was mocked and much more besides.

After all, he died for us, we humans despised him

and denied him: who wouldn’t feel hurt?

But he keeps on loving and forgiving, and he

commands us to follow his example. This is hard,

especially when someone hurts us, not just once

but repeatedly. The most typical response is

to withdraw from the one who hurts us. This is

colloquially known as the cold shoulder. Thank God

that Jesus doesn’t take that approach with us, but

how saddened he must be when we do it to one


Cold shoulder treatment is a form of self

protection. By withdrawing from the person who

causes the hurt we avoid being hurt again. BUT,

this isn’t what Christ commanded and it isn’t his

example for us to follow. Instead he commanded

us to love one another…which is just the opposite

response to that of self protection.

How should this love work in practice? Try reading

the bible’s instructions in 1st Corinthians chapter 13.

*Love is patient: when someone close to you does

something annoying or obnoxious ‘yet again’—try

not to react. It is tough to do so, but take it on the

chin and continue to be friendly.

*Love is kind: continue to be considerate and

pleasant despite the real, or perceived, character

deficiencies and difficulties of the other person.

*Love is not rude: if we are impolite, ill mannered,

off handed or just give someone the cold shoulder,

then we are being rude. This is the opposite of love,

whatever reasons or excuses we may have.

*Love is not easily angered: this is similar to being

patient, but is singled out because human nature

is so prone to “flare up” at the inconsiderate

behaviour of someone else.

Finally, whenever we struggle to obey these

commandments remember what Jesus did for us.

He will never withdraw from us, i.e. he will never

give us the cold shoulder despite our difficult

behaviour. Let’s follow his example.

Prayer: Father in heaven, you set us the example

of patience and love. Help us not to give others the

cold shoulder, but to respond with forgiveness in

Jesus’ name. Amen

GCI Coulsdon Community Church meets at 11.00am on

Sundays In Coulsdon Community Centre Upper Hall.

For further information please contact

Pastor Brian Smith or

01798 813133. To receive daily e-mail messages

like this one please go to

To advertise call Lucy on 01737 557888 or 07703 209292


What’s On in the Community

FREE page for local charities and non-profit making organisations

Here to help you

The South East Cancer Help Centre is a local charity that over the last 30

years has helped thousands of people affected by cancer.

Talk to us and explore the ways we may be able to help you, whether it be

through information, counselling or the wide range of complementary

therapies we offer.

We have local NHS recognition and provide a friendly, supportive environment

with only one purpose – to help you cope

Visit or call 020 8668 0974 for more information

South East Cancer

Help Centre,

2 Purley Road,

(Tesco Development)

Purley, CR8 2HA

Registered Charity No. 1011509

Talk to us – we’re here to help

2 nd Tuesday of every month

2pm – 4pm

In the Church Hall

fun quizzes and

entertainment for a

modest donation

Holy Communion at 1.30pm

Toys & Tots

FREE weekly session

every Tuesday @

11am in the Church

Hall Committee Room




Sunday Worship

starts at 9.45am

Holy Communion, music

led by a versatile robed choir

and talented organists,

Junior Church for our

younger members.

Messy Church

Every 3rd Tuesday

3.30pm – 5.30 pm in

the Church Hall

Hall to Rent

Spacious, well appointed

kitchen and servery,

cutlery, dishes, furniture

and some parking,

competitive rates


90 Log into your local community website!

What’s On in the Community

FREE page for local charities and non-profit making organisations



all their friends and neighbours


Formerly Croydon Decorative & Fine

Arts Society

Meet Monthly (2nd Thursday) at 10.15

All Saints Church Hall, Sanderstead

We are looking for like minded people

that are interested in Art.

We have expert lecturers to do the talks.

10th January 2019

Photography as Fine Art

14th february 2019

British neo-Tomanticism

For further details phone 0208 657 2496 or


Let it go, Let it go!

Join Surrey Harmony & Sing!

New year, new adventure - sing away

those January blues!

Women who love to sing are invited to join

Surrey Harmony for an evening learning

‘Let it go’, from Disney’s ‘Frozen’, in four-part

harmony, Barbershop style.

Join us at this FREE evening of fun, friendship

and a cappella singing.

When: Wed 16 January 2019, 7.30-10.15pm

Where: Coulsdon Methodist Church Hall,

Brighton Rd, Coulsdon, CR5 2BE

Book: Email or

message us via social media

Join us or Elsa! Register now as

spaces are limited. No experience needed.

A very Happy New Year

and warmly invite them to the

Meeting on Wednesday 9th January


A New year's Party and

Beetle Drive !


The Cameron Hall, Canons Hill

Old Coulsdon

Contact Audrey Stephens

01883 344863

or just come along

The RSPB Croydon

Local Group

Monthly Illustrated Wildlife Talks in

South Croydon

Whitgift Sports Club, Croham Manor Road -

off Croham Road, South Croydon, CR2 7BG

Second Monday of each month, 2pm and again at 8pm.

Admission £4.00. Everyone is welcome, not just RSPB


Free refreshments. A selection of RSPB goods, nuts &

seeds are on sale.

Parking limited on site but free in adjacent roads.

64 & 433 buses stop nearby in Croham Road.

Monday January 7th 2019: “The Miracle of Bird

Migration” is a fascinating and magical phenomenon.

By following several familiar birds on their journeys to

and from the UK Mark Pearson of Filey Bird Observatory

explains its mysteries without taking away the magic.

Note that, due to Mark’s busy schedule, we have moved

this January talk forward by one week.

For more information contact John Davis

on 020-8640 4578

or see

Note: on request we give illustrated bird talks to local


To advertise call Lucy on 01737 557888 or 07703 209292


What’s On in the Community

FREE page for local charities and non-profit making organisations

Royal Scottish Country Dancing -

Croydon Branch

Every Friday 8pm - 10pm

St Andrews Church Hall

Woodmansterne Road, Coulsdon

Join and learn a different way of keeping

fit by dancing. All welcome please wear

soft shoes/trainers.Cost of the class


Further information from Dorothy

01737 551724

Charity ref: 1063364

1st Coulsdon Scout Group

Fourth Drive, CR5 2YP

Scouting for boys and girls 6-14 yrs

Beavers for boys and girls 6-8 yrs


Cubs 8-10½ yrs

Scouts 10½ - 14 yrs


View Croydon District Newsletter on:

Hall Hire Available: contact

Clockhouse Singers

Think you can’t sing?

Want to sing better?

Just want to sing?

Come and find your true voice with

your local Community Choir

The atmosphere is very relaxed, and

beginners are welcome.

Saturday mornings

10:30 a.m. to 12 noon

Whitethorn Avenue Methodist Church,


(Opposite Beechwood Avenue)

Young people welcome from age 7

with Safeguarding policies and

Certificated helpers

Call: Anna Crowther on 020 8668 3769


or just turn up!

92 Log into your local community website!

What’s On in the Community

FREE page for local charities and non-profit making organisations




Thursday 2 - 4 pm

The Guide Hall

Old Coulsdon


All types of media ...

choose what suits you!

We are friendly group who meet to enjoy our art,

with Tuition from Sussex Artist Stephen Hawkins

Contact Jo Gowers

01737 552566

You can join the Purley Lit at any talk or

ring Yvonne Walker 01737 552654.

Held in URC hall, Brighton Rd

(next to Purley Hospital) starting at 8pm.

Visitors £5.

More details on the web site:

Tuesday 8th January 2019

Sir Simon Hughes will be speaking on ‘My life

in politics’

Tuesday 22nd January 2019

Piers Gough will be speaking on ‘- Rigorous

pleasure - the architecture of CZWG at No 1

Lansdowne Road’

If you like getting out into the countryside, and

visiting interesting places, with friendly people.


We are a Rambling Club , who do :--


( 8 to 12 Miles) every Sunday


(4 to 8 Miles) two per month


London (1 to 4 Miles) two per month

We also have a COFFEE MORNING, 11am

on the 2nd Monday of every month at the

Croydon Clockhouse Cafe in Croydon Central

Library. Come and have a coffee and a chat,

and find out all about us !!

OR Pick up a Programme in your local


For further information, visit our Website


Welcomes lively over 40's

to social events including

barbeques, theatre, walks,

meals etc.

New members evening – 1st

Thursday of the month at 9pm


Linda 020 8668 1382,

Glenn 020 8656 9007,

Shirley 020 8651 5835.


To advertise call Lucy on 01737 557888 or 07703 209292


What’s On in the Community

FREE page for local charities and non-profit making organisations

Get outdoors

Have a lot of FUN !

Learn new skills





Then why not become a volunteer at The

Diamond Centre for Disabled Riders in

Carshalton. We need volunteers to help on our

rides for children and adults with disabilities.

You don’t need to know about horses, we will

train you. So, if you can spare a couple of

hours eachweek and would like to do

something rewarding with your spare time

please phone us on 020 8643 7764.

Make new friends

Contact : Sonya Dyer


6.15 to 7.45 pm

Try new things

Tel : 01737—553004

Text : 07900—281949

24th PURLEY SCOUT GROUP : Rear of Hillars Heath Road, Coulsdon CR5 2JP


Wednesdays 10am - 12 noon

Starting 26th September 2018

Kenley Memorial Hall, Godstone Road

All abilities welcome and we are a very

friendly group so why not come and join us

£17 for 10 sessions - coffee & biscuits incl.

For Details, Call Audrey

01737 555025

Kenley Valley WI

Why not come along and join us for a

friendly meeting on the 3rd Tuesday of

every month, make new friends, enjoy

listening to speakers with a difference, or

try your hand at different skills.

Some of our activities include quizzes,

lunches, dinners, outings, theatre trips, a

drama group, book club, scrabble group

and craft group.

We meet at Kenley Memorial Hall,

Godstone Road, Kenley CR8 5AB at 7.30pm

For further information call Pauline on

020 8660 3810

or email

There’s more than meets the eye at Kenley

Valley WI !

94 Log into your local community website!

What’s On in the Community

FREE page for local charities and non-profit making organisations

1st Coulsdon Explorers.

For boys and girls aged 14 – 18

Are you a scout or guide looking to move up to

the next stage?

You are welcome to start linking with us from

age 13 and a half.

We also welcome young people who have not

been involved with scouting before but would

like to give scouting a go.

Feel free to join us on a Monday evening from

8:00pm to 9:30pm.



At Richmond Hall, Lion Green Road CarPark,

Coulsdon, Surrey, CR5 3BP

Coulsdon Networking Club

Launched in 2016 Coulsdon Networking Club has

been a great success.

The club is about local businesses coming together

over a coffee and a pastry once a month and

exchanging business ideas, helping each other and

of course giving referrals.

We meet in I Calabresi on Chipstead Valley Road at

9.30am every third Tuesday of the month. Please

join our Facebook group or follow us on Twitter.

Regular attenders will get publicity via both of these.

Please feel free to come along and join us.

Old Coulsdon District


Rainbow Leaders 18+ for Rainbow pack

for girls age 5-7 needed in

Old Coulsdon

Can you spare max. 2 hours a week

term time?

Free training given.

Good fun and very rewarding

Coulsdon Networking Club


Contact District Commissioner

To advertise call Lucy on 01737 557888 or 07703 209292


What’s On in the Community

FREE page for local charities and non-profit making organisations



Coulsdon Community Centre,

Coulsdon Community Centre, Chipstead Valley Road, CR5 3BE

Chipstead Valley Road, CR5 3BE

Do you want to get some gentle exercise?

Do you want to get some gentle exercise?

want to meet new people

Do you want to meet new people and have some fun?

and have some fun?

Why not give Short Mat Bowls a try?

Why not give Short Mat Bowls a try?

We are a friendly mixed club looking for new

We are a friendly mixed club looking for new members.

Flat soled shoes members.

required, tuition provided.

Experienced bowlers also welcome.

Flat soled shoes required, tuition provided.

We meet on Mondays 12am-2pm and Thursdays 2pm-4pm

Experienced bowlers also welcome.

Contact Sylvia on 02086682841 for further details or just turn up.

We meet on Mondays 12am-2pm

Annual fees £20 and £3 per session, first 3 sessions free.

and Thursdays 2pm-4pm

Contact Sylvia on 0208 668 2841

for further details or just turn up.

Annual fees £20 and £3 per session,

first 3 sessions free.

St Andrew’s Contact Group

Monthly Pop In Teas

at St. Andrew’s Church

Hall, from 2-4pm on the

second Tuesday of every

month. A cup of tea,

sandwiches and cakes

are served for a modest


The Contact Group Volunteers invite you to

join them for companionship and friendly

conversation. If a lift would help, contact

Monica Jefford 01737 555996

St. Andrew’s Church, Coulsdon, CR5 2DD.

96 Log into your local community website!

What’s On in the Community

FREE page for local charities and non-profit making organisations



We walk in the Surrey,

Sussex and Kent countryside

with the occasional London

walk once a month, on a

Sunday, usually the third. Our normal length

walk is of 6-7 miles with one walk before a

pub lunch, chat and a laugh and a shorter

walk after.

We are looking for a few new members,

particularly younger ones (as we are almost

all now over 60) to take the club forward, as

we want to keep the club alive.

As we meet at various locations in the

countryside a car is essential, as is the

ability to climb stiles and hills (although we

tend to avoid too many hills).

For further information please email :

South West London Law Centres

(SWLLC) is an independent registered

charity providing specialised legal advice

and assistance to people who could not

otherwise afford access to justice.

If you need legal advice contact us on

020 8767 2777

or visit

We cover a range of areas of law including:








We also run free evening advice clinics

throughout the week.

Worried about debts?

Looking for a job?

Struggling on a low income?.

Then get in touch with your local

Christians Against Poverty ( CAP )

centre who would love to help you.

All you need to do is visit the website

at, choose the service

you are interested in and enter your

post code.

Or you can email

to request more details

To advertise call Lucy on 01737 557888 or 07703 209292




LJ Accounting 45

One Financial Solutions 73

Tax Data 62

The Accounts Keeper 71

•Aerials / Satellite

Communitech 47

•Architectural Services

Jameson Architectural Services 52


JT Blinds 59

Mobile Curtain Studio 23

Surrey Blinds 14

•Building Services

Exclusive Extensions 50

Landtech Landscapes 23

MJ Building Services 46

SN Building Services 53

STL Building Services 55

Taylors Building Services 63


JWCC Family Butchers 69

•Care Services

Elizabeth Court Care Hone 66

Right Care For You 53


Ben Saunders Carpentry 70


Carpets 4U 57

Carpet Supplies Ltd 78

Janes Flooring 29

Keith Harris Carpets 75

•Chimney Sweep

Surrey Sweep 15


Brite N Breezy 38

Surrey Carpet Care 47

•Computer Services

Computer Solutions 51

Fahy Consultancy 29

•Curriculum Vitae Services

Kiddy & Co 38

•Dating Agency

Diamonds and Ties 61


Carlton Video 41

•Education & Tuition

11+ Exam Tutoring-Savil Gupta 61

Aquatic Dolphins 81

Italian Tuition with Alesha 13

Keston Primary School (Nursery) 36

Laleham Lea School 10/11

Oasis Academy Coulsdon 18


Michael Steele Electrician 45

Surrey Electrical Services 28

Watt Electrical Services 43

•Estate Agents/New Homes

Bond & Sherwill 99

Daniel Adams 3

John Brown 100

Park & Bailey 2

•Gardening Services

Absolute Gardens 67

CJ Gardening 26

Daisy Garden 31

Emsworth Tree Care 53

Expertrees 20

Gaskells Gardens 37

Manor Gardens 41

Stump Grinding-Starrock Farm 77

•Health, Hair & Beauty

Coulsdon Opticians 74

Foot Health Centre 15

Hair by Rachel 77

Jane Naylor-Maury Osteopath 54

Old Coulsdon Osteopathic Clinic 34

Old Coulsdon Podiatry/Chiropody 35

Relax Therapy 27

Slimming World 1

Surrey Physiotherapy 49


Coulsdon Manor Hotel 19


Dream Doors 39

Granite Revolutions 12


Alpine Lock Services 58


Starrock Farm 77


Car Body Solutions 22

Coulsdon Auto Parts 59

Robe & Hitchen 31

Top Marks Tyres 58

Wallace Automotive 65

We Buy Any Motorbike/Car 12


Pro-Paint Refinishing 79

Southern Decorator Supplies 63

•Party Planning

Bliss Disco 65

Vaud et Ville 37

•Pest Control

BEE OFF Pest Solutions 28


Anwells Veterinary Practice 27

Little 4 Paws 13

Oscars Pet Foods 6

Sitting Purrfect 22

Whoof Whoof Doggie Day Care 53


KWS Plastering Services 13

SWS Plastering 22

•Plumbing & Heating

Dapson Heating & Plumbing Ltd 45

DV Services-Plumbing/Install 14

Jonathan Davidson Heating 54

MPM Plumbing 36

SE Services-Heating & Plumbing 52


Advanced Print 46

•Property Maint/Handyman Services

1st Fix Maintenance 70

BLW Maintenance 13

Dave Tuppen Handyman 67

Landtech Landscapes 23

Maiden Maintenance 50

Newhill Handyman 29

Pro-Paint Refinishing 79

RCB Maintenance 70

Warwick Property Maintenance 42


Chez Vous 51

Coulsdon Manor Hotel 19

Curry Leaf 38

Indian Brasserie 6


Atlas Roofing Construction 7

BB Roofing 26

EB Roofing 36

SG Roofing 76

Tacey Roofing 28


Rowe Radcliffe 76

Streeter Marshall 30

•Sports & Recreation

Aquatic Dolphins 81

BH Fitness 9

Caterham Dance School 67

•Vape Shop

Vapepit 21

•Weddings & Event Services

Coulsdon Manor Hotel 19

Surrey National 83

•Windows & Doors

Atlas Glass 5

Selsdon Windows 33

•Wine Shop

The Grape Variety 17

Crossword answers from page 88

Across: 1 Village, 5 Cocoa, 8 Trouser,

9 Ranch, 10 Loser, 11 Program,

12 Cellar, 14 Peeled, 17 English,

19 Tramp, 22 Raced, 23 Varying,

24 Relax, 25 Ladders.

Down: 1 Vital, 2 Looks, 3 Austria, 4

Europe, 5 Cargo, 6 Control,

7 Ashamed, 12 Clearer, 13 Logical, 15

Entered, 16 Shovel, 18 Index,

20 Alike, 21 Pages.





Bond & Sherwill have just won The British Property Awards for Coulsdon.

Bond Their & Sherwill team performed have just won outstandingly The British throughout Property Awards the extensive for Coulsdon. judging

period, which focused on customer service levels.

Their team performed outstandingly throughout the extensive judging

period, Bond & which Sherwill focused have now on been customer shortlisted service for levels. a number of national awards

which will be announced later in the year.

Bond & Sherwill have now been shortlisted for a number of national awards


The British

will be






in the year.

agents throughout the UK with an

invaluable opportunity to compare the service that they provide against

The the British service Property provided Awards by their, provide local, agents regional throughout and national the competition.

UK with an

invaluable opportunity to compare the service that they provide against

the Agents service who provided go that by extra their, mile local, and regional provide outstanding national competition.

levels of

customer service are rewarded with our accolade, which acts as a

Agents beacon who to highlight go that extra these mile attributes and provide to their outstanding local marketplace. levels of

customer service are rewarded with our accolade, which acts as a

beacon to highlight these attributes to their local marketplace.

Bond & Sherwill

134 Brighton Road, Coulsdon, CR5 2ND

Bond 020 & 8660 Sherwill 0189


Brighton Road, Coulsdon, CR5 2ND

020 8660 0189







THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency

awards providers as they do not charge to enter. This has enabled their award to be

THE structured BRITISH in a PROPERTY manner that AWARDS ensures maximum are one of participation, the most inclusive on average estate judging agency over

awards 90% of providers agents that as they meet do their not minimum charge to criteria enter. This on a has local enabled level. their award to be

structured in a manner that ensures maximum participation, on average judging over

90% The of team agents personally that meet mystery their minimum shops every criteria estate on a agent local against level. a set of 25 criteria to

obtain a balanced overview of their customer service levels. The judging criteria is

The team personally mystery shops every estate agent against a set of 25 criteria to

obtain periods a balanced to ensure overview that agents of their have customer been rigorously service and levels. fairly The judged. judging criteria is

periods Robert to McLean ensure from that agents The British have Property been rigorously Awards said and “Our fairly awards judged. has been

Robert entry, McLean such as cost, from to The ensure British that Property we have Awards the most said inclusive “Our awards awards. has been Our award

has also been designed to remove any opportunity for bias or manipulation. If an

entry, agent such has as been cost, attributed to ensure with that one we of have our the awards, most it inclusive is simply awards. down to Our the award fantastic

has customer also been service designed levels to that remove they have any opportunity demonstrated for bias across or manipulation. a prolonged period If an of

agent time. has Winning been agents attributed should with be one proud of our that awards, their customer it is simply service down to levels the fantastic provide a

customer benchmark service for their levels local, that regional they have and demonstrated national competition”. across a prolonged period of

time. Winning agents should be proud that their customer service levels provide a

benchmark for their local, regional and national competition”.












PLEASE CONTACT US ON 020 3151 5525


Open the door to 2019!

Call us now for your free no obligation market appraisal

T: 01737 551111 | T: 020 8668 5344

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