DM1811

DOCUMENT 

M A N A G E R 

Dm 

www.document-manager.com 

DOCUMENT MANAGEMENT 

IMAGING & CAPTURE 

WORKFLOW/BPM 

CONTENT MANAGEMENT 

DM Awards 2018: 

Eyes on the prize 

Time for change: 

PDF licensing under the microscope 

Brexit vs BPM: 

Is the public sector ready? 

Failure to comply: 

Businesses falling down on GDPR 

NEWS • PRODUCT FOCUS • USER PROFILE • INTERVIEWS 

ISSN 1351-3222 Vol 26 No 6 November/December 2018

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©Northamber 2018 E and O.E. November ‘18

Dm 

COMMENT 

Editor: 

Dave Tyler 

david.tyler@btc.co.uk 

Sub Editor: 

Mark Lyward 

mark.lyward@btc.co.uk 

This last issue of Document Manager for 

Publishing Director: 

John Jageurs 

2018 includes a detailed breakdown of 

john.jageurs@btc.co.uk 

Sales Manager: 

this year's DM Awards, which took place 

Abby Penn 

at the end of November in London - see page 

abby.penn@btc.co.uk 

Lead Designer 

17 for a full list of winners and runners-up. 

Ian Collis 

We were delighted to see such a great 

ian.collis@btc.co.uk 

Circulation/Subscriptions: 

turnout on the night, including attendees 

Christina Willis 

from the USA, Europe and Asia as well as the 

christina.willis@btc.co.uk 

Managing Director: 

'usual suspects' from across the UK. Big 

John Jageurs 

winners on the night included Storetec whose FreeDocs won 

john.jageurs@btc.co.uk 

Product of the Year, and distributor Midwich who won the muchcoveted 

Company of the Year trophy. 

Published by: Barrow & 

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Europe: £48/year, £85 two 

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ROW:£62/year, £115/two 

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Published 6 times a year. 

Single copies can be bought 

for £8.50 (includes postage & 

packaging). No part of this 

magazine may be reproduced 

without prior consent, in writing, 

from the publisher. 

©Copyright 2018 Barrow & 

Thompkins 

Connexion Ltd 

EASY Software (whose new UK CEO is interviewed in this issue) 

walked away with the Software Product of the Year trophy for their 

EASY Contract Comfort offering, while Hardware Product of the 

Year went to eImageData for their highly specialised but obviously 

well-regarded ScanPro All-in-One - the first time we've seen a 

microfilm oriented winner in this category. 

Online votes for this year's awards contenders also came in from 

all over the world this year in huge numbers, and it has been 

gratifying to see the event becoming more global in its reach and 

influence. New categories like the AI/RPA award also saw lots of 

interest, as readers would expect given the growing interest in 

these emerging technologies as they apply to the DM/ECM 

marketplace. 

Articles published reflect the 

opinions of the authors and are 

not necessarily those of the publisher 

or his employees. While 

every reasonable effort is made 

to ensure that the contents of 

articles, editorial and advertising 

are accurate no responsibility can 

be accepted by the publisher for 

errors, misrepresentations or any 

resulting effects 

Huge thanks from all of us involved in the Awards to everyone 

who took the time to nominate and/or vote - the whole process 

simply wouldn't be the same without you! And thanks are also due 

of course to the independent experts who gave up their time to 

help me out on the judging panel for the Project of the Year 

awards: Andrew Graham, Alan Pelz-Sharpe, Harvey Spencer and 

Martyn Christian. In addition the companies who sponsored the 

night deserve a mention: Panasonic, Kodak Alaris, Midwich, 

eImageData, EASY Software UK, ITESOFT and Northamber. Several 

of these have already put their names down for next year's event, so 

if your business could benefit from the promotional opportunities 

available to our sponsors, don't leave it too late to get in touch via 

the Awards website, www.dmawards.com. 

Dave Tyler 

Editor 

david.tyler@btc.co.uk 


November/December 2018 

@DMMagAndAwards 

3

Dm CONTENTS 

2 0 1 8 NOVEMBER/DECEMBER 

08 12 24 33 

Contents 

EDITOR'S comment.....................................3 

CASE STUDY: 

University Hospitals Plymouth NHS Trust........................6 

ANALYSIS: Brexit……..............................……8 

REVIEW: Fujitsu ScanSnap iX1500…….............….10 

INTERVIEW: EASY Software…….......................12 

TECHNOLOGY: PDF……………...................14 

EVENT: DM Awards 2018……...........................17 

MARKET FOCUS: Education……….................22 

MANAGEMENT: Cloud Print…….................…24 

INTERVIEW: ibml………..............................26 

CASE STUDY: Brightside Group…......................28 

MANAGEMENT: Eco strategies….....................30 

ANALYSIS: GDPR…...................................…32 

STRATEGY: Big Content…...............................33 

RESEARCH: Capture trends……...................….34 

Features 

ANALYSIS: Brexit………...............................................................…8 

George Parapadakis of Alfresco Software explores whether Brexit will impact 

BPM as much as the GDPR has and how public sector bodies can improve 

their business processes, regardless of the UK's relationship with the EU 

TECHNOLOGY: PDF………...................................................……..14 

Tracey Mustacchio of Nuance Communications explains why it's 'time to 

bring PDF licensing into the modern era' 

MARKET FOCUS: Education…..............................................……..22 

Andrew Cowling of Fujitsu explores the digitisation of schools' data and 

how it can offer a simple solution to GDPR compliance 

MANAGEMENT: Cloud Print……...............................................…24 

Reduction in infrastructure costs is the the key driver toward cloud adoption, 

according to James Turner, Regional Sales Manager at Y Soft 

MANAGEMENT: Eco strategies…..................................................30 

Amy Wright of Storetec examines the environmental impact of processing 

paper documents 

ANALYSIS: GDPR…....................................................................…32 

The majority of businesses are failing to comply with GDPR, according to 

recent research 

RESEARCH: Capture trends…................................................…….34 

Cloud services and Robotic Process Automation enabled by Capture 2.0 are 

'energising the market' according to HSA research 

4 @DMMagAndAwards November/December 2018 www.document-manager.com

Dm CASE STUDY: UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST 

Caring and sharing 

University Hospitals Plymouth NHS Trust accelerates 

digital transformation as part of its commitment to 

secure digitisation of health records 

University Hospitals Plymouth 

NHS Trust (UHPNT) is 

committed to creating a single, 

secure digital health record for every 

patient, accessible from any location, 

at any time. The decision was made to 

digitise the records in-house and the 

Trust set up an in-house scanning 

bureau equipped with Alaris 

production scanners and Alaris Capture 

Pro Software. 

Throughout the deployment, Alaris 

Professional Services supported the 

scanning bureau team in making the 

capture workflow as productive as 

possible. Alaris worked closely with the 

Trust team to confirm and identify the 

capabilities of the hardware and 

software to support the Trust's 

scanning strategy. "The Professional 

Services team helped fine tune the 

solution to make the scanning process 

as efficient as possible," said Rob 

Harder, Head of IT Infrastructure and 

Support Services. "That's been a huge 

benefit. When you are trying to get a 

scanning bureau up and running you 

need to ensure that all of the different 

elements are working together as 

effectively as possible," he added. 

The Trust also worked alongside 

Elisabeth Belisle, a long-term Alaris 

partner who set up one of the UK's first 

BS 10008-accredited specialist 

scanning bureaus. She provided expert 

support, collaborated on creating new 

procedures and delivered hands-on 

training, thus helping the Trust to work 

towards achieving BS 10008 

accreditation, something it expects to 

attain by autumn 2019. Once 

accreditation is achieved, the Trust will 

be able to start to destroy paper 

records. 

When the project went live, the 

6 



www.document-manager.com

CASE STUDY: UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST Dm 

"THE PROFESSIONAL SERVICES TEAM HELPED FINE TUNE THE SOLUTION TO MAKE THE SCANNING PROCESS AS 

EFFICIENT AS POSSIBLE. THAT'S BEEN A HUGE BENEFIT. WHEN YOU ARE TRYING TO GET A SCANNING BUREAU UP 

AND RUNNING YOU NEED TO ENSURE THAT ALL OF THE DIFFERENT ELEMENTS ARE WORKING TOGETHER AS 

EFFECTIVELY AS POSSIBLE." 

bureau scanned live patients' notes, 

firstly within the Paediatrics speciality 

and then moving on to digitise 

Hepatology patients' records. "Alaris 

helped us streamline the scanning 

process making sure we captured the 

appropriate metadata and, because we 

use barcodes to streamline some of our 

processes, they ensured the software 

was configured to identify those 

barcodes. All of that really helped with 

the project in terms of making 

processes more efficient and effective." 

Harder explained. 

As part of the digital transformation 

project, the Trust developed its own 

scanning application. "This is linked to 

our use of barcodes in association 

with our Scan4Safety programme," 

Harder said, adding: "The App helps us 

track paper records through the 

scanning process." 

Since becoming fully operational the 

Trust has scanned a total of almost 

24,000 case note volumes - just over 

half of which were for deceased 

patients - and 20,000 day forward files. 

Scanning Bureau Manager Rachael 

Sargeant, said: "We typically process 

circa 1,300 case notes and 2,000 day 

forward files each month. Our peak 

throughput was 3,800 volumes and 

2,650 files in January 2018, and the 

scanners have proven to be robust and 

reliable throughout." 

With this paperless project, the Trust 

is looking to reduce costs, increase 

productivity and further improve 

patient care by providing clinicians with 

faster access to records. Health Records 

Manager Vanessa Bennett, said that 

enabling clinicians to have instant 

access to records and for the notes to 

be available in more than one place at 

any one time, was a key criterion. 

Feedback from medical staff has been 

extremely positive. "They really like the 

ability to access the patient notes when 

they see the patient instead of having 

to think ahead and request the notes 

out of the Records Library," she said, 

adding: "Another benefit is that once 

digitised, the patient record can be 

seen by any other speciality, so whilst 

the project has to date been centred on 

Paediatrics and Hepatology, if a patient 

in either of those specialities is referred 

to another department, we will digitise 

those notes as well." 

Speaking of the 'loose filing' issue that 

affects every Trust, Bennett continued: 

"We were faced with a colossal backlog 

of loose filing going back many years - 

it was a mammoth task and if we had 

to physically file all the paper 

documents, we would never have got 

through it." 

Scanning has improved this process. 

In addition to the number of volumes 

cited above, the Trust has also scanned 

almost 400,000 loose filing sheets. "We 

have been able to clear the loose filing 

backlog and most importantly make 

that information accessible to 

clinicians. They can now simply logon 

to e-notes and access missing 

information - if we receive any loose 

filing for Paediatrics/Hepatology or ENT, 

we simply scan it as it comes in now," 

Bennett explained. 

The Trust is currently reviewing the 

need for back scanning. The reason 

behind the review is that the back scan 

is relatively unstructured. Harder said: 

"Our intention is to roll out digitised 

health records to all specialities within 

the hospital over a three year period. 

Whether this will be day forward or day 

forward and back scanning in tandem, 

will be dependent on the outcome of 

the review. 

"There is a requirement to review the 

storage capacity within the warehouse 

and our objective is to reduce the cost 

associated with physical storage. Once 

the organisation is clear on its direction 

of travel, we will be able to achieve 

these goals, whilst still adhering to NHS 

Records Management Code of Practice, 

and being able to pull data in a 

reasonable time frame," he concluded. 

More info: www.alarisworld.com 




7

Dm ANALYSIS: BREXIT 

Brexit: is public sector BPM ready? 

With the UK's departure from the European Union 

scheduled for March 2019, new research suggests that 

more than half (58%) of public sector bodies will have 

to re-engineer their business processes due to Brexit. 

George Parapadakis, Director Business Solutions 

Strategy for the report's co-author Alfresco Software 

explores whether Brexit will impact 

BPM as much as the GDPR has 

and how public sector 

bodies can improve their 

business processes, 

regardless of the UK's 

relationship with the EU 

The uncertainty about what Brexit 

means to the UK's public services is 

having a disruptive impact on the 

sector, according to a new study. Not 

only will 58% of public sector 

organisations have to re-engineer their 

business processes to cope with Brexit, 

but 43% have yet to prepare for it. This 

is chiefly because IT decision makers are 

unclear on how Brexit will impact them. 

The 'Public Sector Survey Report: 

Breaking Through Bottlenecks' was 

commissioned jointly by Alfresco and 

GovNewsDirect and is based on 

interviews with 742 individual 

respondents at C-suite level in Local and 

Central Government, Emergency 

Services, Justice and Housing 

Associations. 84% identified themselves 

as a decision maker, implementer, 

influencer or policy maker in digital 

transformation at their organisation. 

More than half (51%) of these 

decision makers expect business reengineering 

progress to be affected by 

the uncertainty around the Brexit final 

deal, and comments from IT directors 

highlight how legislation - and 

therefore the management around that 

- will change. 

Many respondents commented that 

the lack of clarity has made it hard for 

them plan fully for the UK's imminent 

departure from the UK. There are 

implications for local government, 

especially EU legislation, financial 

transactions and the affect on EU 

nationals living in the UK. 

Preparing for Brexit is the second 

major change event that UK IT decision 

makers have had to deal with in the last 

year, following the implementation of 

GDPR in May 2018. More than 80% of 

respondents say they are either 

"extremely" or "very" aware of the 

implications of GDPR for their 

organisation, which includes increased 

fines for non-compliance and reduced 

response times for Freedom of 

Information (FOI) requests and Subject 

Access Requests (SARs). 

PROVING THE CASE FOR PROCESS 

AUTOMATION 

Given the diverse formats that data is 

captured and stored in within the 

8 




ANALYSIS: BREXIT Dm 

"MORE THAN HALF (51%) OF THESE DECISION MAKERS EXPECT BUSINESS 

RE-ENGINEERING PROGRESS TO BE AFFECTED BY THE UNCERTAINTY 

AROUND THE BREXIT FINAL DEAL, AND COMMENTS FROM IT DIRECTORS 

HIGHLIGHT HOW LEGISLATION - AND THEREFORE THE MANAGEMENT 

AROUND THAT - WILL CHANGE. MANY RESPONDENTS COMMENTED 

THAT THE LACK OF CLARITY HAS MADE IT HARD FOR THEM PLAN FULLY 

FOR THE UK'S IMMINENT DEPARTURE FROM THE UK. THERE ARE 

IMPLICATIONS FOR LOCAL GOVERNMENT, ESPECIALLY EU LEGISLATION, 

FINANCIAL TRANSACTIONS AND THE AFFECT ON EU NATIONALS LIVING 

IN THE UK." 

public sector - everything from 

internal emails to written notes and 

recorded phone calls - 30 days can 

leave very little time to trace and 

redact and collate the necessary 

information. This process can be 

simplified greatly with business 

process management (BPM) software. 

BPM software can be integrated with 

existing IT networks and used to 

automate and link simple tasks that 

were previously actioned manually. 

Alfresco's 'Disrupt or Be Disrupted?' 

report in April 2018 also highlighted 

the challenge public sector bodies 

face. Government IT decision makers 

expect their organisation to be 

disrupted primarily due to a lack of 

investment (61%), with lack of vision 

among the leadership in second 

place (48%). 

In addition, while technology and 

business executives largely agree that 

the potential impact of competitors 

that are more effective with their 

digital transformation is a "top 

concern" (65%), there is 

disagreement over the pace of 

change. IT typically thinks the 

business is the bottleneck in digital 

transformation; seven in ten (70%) 

believe their business executives are 

taking too long to adapt to changing 

technologies and want them to move 

faster, compared to just 38% who 

believe the tech team is holding back 

development. 

Without adopting automated 

process tools, overhauling existing 

traditional workflows and structures 

could prove costly and timeconsuming 

to public sector 

organisations. 

These findings all point to a desire 

and need for financial and strategic 

investment from the top to make 

digital transformation happen. 

BENEFITS OF DIGITAL 

TRANSFORMATION & BPM 

To convince leadership of the need to 

invest wholeheartedly, let's look at 

the key drivers and benefits that IT 

decision makers believe digital 

transformation will deliver. 

Alfresco's 'Disrupt or Be Disrupted?' 

report found improving employee 

productivity is top (74%) followed by 

decreasing costs through increased 

efficiencies (71%). Digital 

transformation is clearly perceived as 

a way to vastly improve existing 

workflows. Customer satisfaction 

(62%) and data capture to drive 

better business decision making 

(59%) are the next most-cited 

benefits of digital transformation. 

Government bodies are under 

constant pressure to deliver excellent 

service within the constraints of tight 

budgets. Digital transformation 

offers a way for public sector bodies 

to improve efficiencies while 

reducing legacy costs out of the 

system, such as storage and 

document management costs. 

Whatever the implications of Brexit 

on public sector IT, when coupled 

with the challenge of GDPR, 2018 

has been a year that highlights the 

value of, and urgent need for, 

business process management in the 

public sector 

More info: www.alfresco.com 




9

Dm PRODUCT FOCUS 

FUJITSU SCANSNAP iX1500 

Fujitsu has sold over 4 

million of its 

ScanSnap scanner 

devices since launch, 

making them one of the 

best selling imaging 

devices worldwide. This 

latest model, the 

iX1500, turns 

conventional desktop 

scanning on its head, 

and in the process, 

potentially simplifies the 

concept in a way that 

could lead to whole new 

markets opening up. Fujitsu describe it 

thus: "What it does is complex, how you 

use it is simple." 

Previous ScanSnap models allowed the 

user to scan and then decide where to 

send the image; an approach that 

worked well enough, but may have been 

slightly off-putting to workers who didn't 

want the hassle of having to think too 

much about the document workflow 

outside of how it affected them doing 

their job. With the iX1500 the idea is to 

do some minimal setup beforehand, and 

then all scanning is accomplished via one 

touch. The previous two software tools, 

ScanSnap Manager and ScanSnap 

Organiser, have been replaced by one 

product, ScanSnap Home, that pulls 

together everything a user needs in order 

to setup, deploy and use the device. 

Opening the cover reveals a large and 

slickly designed colour touchscreen 

interface ready to go - a first for the 

ScanSnap series that makes for intuitive 

use, whether an experienced or novice 

user. Initial setup is deceptively simple 

and quick, with further customisation 

(icons, colour schemes etc.) available if 

required. 

As with previous ScanSnap models, 

paper handling is impressive - the 

iX1500 can handle mixed batches of 

different sizes, shapes and types of 

document in its 50 sheet ADF, with scan 

speed of up to 30 pages per minute. 

Ultrasonic multifeed detection makes for 

superior paper handling and reduced 

downtime for mis-fed documents, and 

long/folded documents of non-standard 

size can also be scanned in its ad-hoc 

manual scan mode. 

The scanner includes automatic colour 

detection, rotation, blank page removal, 

streak reduction and de-skew to make 

sure the user gets a high 

quality image every time 

without having to adjust 

any settings. The iX1500 

includes autoclassification 

to sort 

scans into one of four 

standard categories: 

document, receipt, 

business card or 

photograph, and the 

intelligence in the 

system automatically 

generates filenames 

based on keywords found 

in the scan, such as the word 'invoice'. 

Scans can also be sent direct to up to 4 

cloud services. 

Crucially, the iX1500 includes simple 

connection capabilities for WiFi access, so 

that multiple users can scan using the 

same device without having to invest in 

networked scanning facilities. It can 

connect in Wireless Access Point (WAP) 

mode via a router, or via Direct Connect, 

wherein the scanner itself acts as the 

WAP. Scans can therefore be easily 

controlled from smartphones and tablets 

as well as computers. Fujitsu describe the 

iX1500 as a 'shared rather than a 

networked device', meaning that while it 

is focused very much on improving 

personal productivity, the ease of sharing 

makes it a personal productivity tool for 

mulitple users, whether that is a team, a 

department, or even a family. 

More info: www.fujitsu.com/uk/scanners 

VERDICT 

The ScanSnap success story continues with this latest addition to the range, which brings increased personal 

productivity to multiple users, whether in the home, small office or a department/team. 


Workflow and BPM 

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Dm INTERVIEW: EASY SOFTWARE 

EASY and ECM: twin successes 

In September, Andy Boulton was appointed CEO of 

EASY Software UK. DM Magazine sat down with him to 

find out his ideas and plans for the company and the 

EASY channel business 

Document Manager: What first 

attracted you to take on the role 

of CEO for EASY Software UK? 

Andy Boulton: I'd just completed my 

previous role with a leading UK and 

Ireland systems integrator and as I was 

wrapping things up there I took a call 

from an ex-colleague of mine, Dieter 

Weisshaar - who had just joined EASY 

in Germany as EASY Group CEO, and 

who was looking for someone to join 

the EASY UK subsidiary to take a 

leadership position there. 

I met with Dieter who talked me 

through the company, its history, its 

products, and his vision for the next 

three years. And it quickly became clear 

to me that EASY had a very strong offer 

to the market - both in terms of its 

current product portfolio and the new 

products that are due to be released, 

plus its unusually strong and loyal 

customer base. Very quickly, my 

decision was made - that I wanted to 

join EASY, as the new role provides me 

some great opportunities to be part of 

what is, evolutionarily, the next step for 

EASY; to help it globalise into a single 

company across the world. 

We've got multiple subsidiaries, but I 

think there's strength for the company 

and for our customers and partners if 

we can work more as a whole. So that's 

the plan moving forwards. It's exciting 

times at EASY Software, and I'm really 

looking forward to being part of the 

next chapter. 

DM: Your background is Oracle, so a 

very different style of company. Based 

on all the time that you spent at Oracle, 

what experience do you see that you've 

gained there that would translate into 

the ECM/DM world and EASY? 

AB: What I've learned from Oracle in 

particular is that you absolutely need 

great products: whether that's a line to 

a particular industry, a particular 

industry company set, or a government 

department; whether that's database or 

applications or systems or some 

combination of the three. Great 

products are critical for success in the 

software industry. 

And those products have got to 

address a business need. It's no good 

just having great products, they've got 

to be delivered in a way that the buyers 

can see the value that they're going to 

be able to derive in their own 

companies. 

Long gone are the days when projects 

are commissioned just to satisfy 

people's ego, or to jump on the latest 

bandwagon. Projects are commissioned 

based upon a quantified business case 

with payback measured in probably 

weeks or months, rather than years or 

tens of years. So actually, those 

products need to address real business 

needs, whether that's reduced cost or 

delivering regulatory compliance, 

reduced risk, increased sales, and so 

on. We've got to work hard at bringing 

these products to life, building the 

necessary stories that can help 

customers visualise the benefits that 

they can get from them. 

And then, it's about the services that 

go alongside those products. We need 

to provide complete offerings, either 

from ourselves or from our partner 

community, who can provide reliable 

services at the right price point. We're 

also there when the customer needs us, 

so when they ring for support we need 

to be there for them. 

So it's the whole lifecycle of that 

journey for the customer. All of those 

things are important and key learnings 

of my years in the enterprise IT space 

that I would look to be leveraging at 

EASY. 

DM: And as we start to look into 2019, 

what do you see as the biggest 

opportunities for our space - and what 

are some of the biggest threats? 

AB: Analysts see that the ECM 

marketplace at about $8bn currently 

with a growth rate in double digits, so 

it's a sizeable market and growing - 

and I think that growth is only going 

to increase, as companies and 

governments experience increased 

12 




INTERVIEW: EASY SOFTWARE Dm 

"ECM COULD MEAN SO MANY DIFFERENT THINGS TO SO MANY PEOPLE, AND WITHOUT ANY CONTEXT IT 

DOESN'T HAVE THAT DEEP A MEANING FOR ANYONE. I THINK THE IMPORTANT THING IS WHAT DOES THAT 

TERM MEAN FOR A SPECIFIC INDUSTRY OR A SPECIFIC COMPANY OR A SPECIFIC GOVERNMENT DEPARTMENT. 

FOR ME IN THIS NEW ROLE AND NEW SECTOR, WHAT WE NEED TO TRY AND DO IS BRING ECM TO LIFE. WHAT 

ARE THE STORIES? WHAT ARE THE USE CASES WHERE ECM, IN WHATEVER FORM IT'S TAKEN, HAS DRIVEN REAL 

VALUE FOR THAT CUSTOMER? I THINK WE NEED TO START TO CHANGE THE LANGUAGE, IF WE CAN, AND BRING 

ECM TO LIFE WITH SPECIFIC STORIES AND USE CASES." 

regulatory and competitive pressures 

(GDPR would be a good example). 

These pressures require companies and 

governments to review how they can 

make incremental improvements and 

EASY solutions can be part of the 

answer. 

DM: Gartner has famously said ECM is 

an outdated term: where do you stand 

on the terminology used in our 

market? 

AB: I have to say, ECM could mean so 

many different things to so many 

people, and without any context it 

doesn't have that deep a meaning for 

anyone. I think the important thing is 

what does that term mean for a 

specific industry or a specific company 

or a specific government department? 

For me in this new role and new 

sector, what we need to try and do is 

bring ECM to life. What are the 

stories? What are the use cases where 

ECM, in whatever form it's taken, has 

driven real value for that customer? I 

think we need to start to change the 

language, if we can, and bring ECM to 

life with specific stories and use cases. 

DM: Turning to EASY's customers, how 

do you see the company's relationship 

with its UK customer base right now? 

AB: We have a very loyal customer 

base. One of the first things I looked at 

was the retention rate of our 

customers, and it's very, very high - 

approaching 100%. 

We also have some very strong 

brands in the UK on which to build. 

And that's replicated across the globe 

in Germany and US and other regions 

too. Customers love talking to other 

customers; they can share ideas, they 

can learn from each other. If we can 

facilitate that dialogue in some way, 

there's a lot of value for our new 

prospects and customers, and 

ultimately for us and our partners. 

DM: In terms of its route to market 

EASY has relied on the channel over 

the years. What role do you see 

partners have going forward and what 

plans do you have for the partner 

channel for EASY in the UK? 

AB: What I would like to do is to reenergise 

the channel, with specific 

focus on partners where there's mutual 

benefit for us to work with them 

moving forwards. I'd also like to seek 

out new partners who can work with 

us to take our newer propositions to 

marketplace. 

For instance, we have a new offering 

called EASY HR which is a suite of 

products that would coexist alongside 

an ERP. Now we could go to 

technology partners to take that to 

market for us, but what I'd rather do is 

to recruit and onboard partners who 

have real deep domain experience and 

expertise in the HR space. 

DM: Do you have personal goals in 

mind as to what you'd like to have 

achieved at EASY, whether it's in the 

first six months or the first year? 

AB: Firstly I intend to meet more 

customers; to hear what they're saying, 

explore how they use our products 

today, ascertain what value they are 

getting and listen to how we can 

improve: what do they need us to do 

more - or less - of? 

My second priority is the channel. I 

want to get the partner channel 

reinvigorated. I'm also keen to make a 

significant contribution to the 

globalisation of EASY as a group. As I 

said earlier, we operate as independent 

companies, and I think there are 

benefits for ourselves, our partners and 

our customer base if we operate as 

one single company. 

Finally, I think companies and 

government departments haven't 

necessarily heard of EASY. So, let's 

make a little bit more noise, and in 

particular with the customer success 

stories and use cases, to help other 

customers understand a) who EASY are 

and b) what EASY and our products 

could do for them. 

More info: www.easysoftware.co.uk 




13

Dm TECHNOLOGY: PDF 

A licence to increased 

productivity and security 

Tracey Mustacchio, senior vice president of product and 

marketing, Imaging division, Nuance Communications, 

explains why it's 'time to bring PDF licensing into the 

modern era' 

Should a mythical time machine 

ever appear, one destination well 

worth a visit would be the office 

circa 1998. A trip back there will 

expose just how extensively and 

quickly the office has changed in two 

decades. Cabinets full of paper now sit 

in electronic form on servers. Slow, 

clunky, desktop PCs have been 

replaced with powerful, internetconnected 

devices that come in far 

more diverse formats. Data and critical 

applications are now hosted in the 

cloud rather than on portable and 

vulnerable disks. The printer, copy and 

fax machine have now merged into 

one network-connected multifunction 

device that's often at the heart of 

electronic and paper document 

workflow in many offices or 

departments. 

THE EVOLUTION OF PDF 

One popular business software format 

that has also evolved over the years, is 

PDF. It is astonishing to look back and 

see just how far PDF converter 

software has come in that relatively 

short time. The first versions gave 

users an effective way to convert PDF 

files to Microsoft Office documents 

and back again, create PDF files from 

multiple sources and edit them easily. 

Next-generation solutions delivered 

other innovations, such as voice 

recognition that lets users add notes 

to PDF files simply by speaking, 

support for touch-enabled Windows 

10 devices, and the ability to connect 

with document management systems 

and cloud services. 

ONE STEP BEYOND 

But there's one aspect of PDF that 

seems to be stuck in the past - 

licensing.In fact, the scope of PDF's 

role as a strategic application to 

optimise document workflow 

processes within UK businesses is 

compromised by unnecessary software 

licence complexity. 

In a recent survey conducted among 

IT decision makers in the UK, looking 

specifically at how they use, create and 

share PDF files, of the 60% of 

respondents who said that PDF is a 

critical business application, almost 

half (43%) said that licence complexity 

hinders their use of PDF software. 

Seventy-five per cent of workers who 

said that licence complexity hinders 

their use of PDF software, stated that 

PDF software is a strategic component 

of their document processes at work, 

14 




TECHNOLOGY: PDF Dm 

"WITH HEIGHTENED AWARENESS AROUND IT SECURITY, PDF DOCUMENTS COMBINED WITH DOCUMENT 

SECURITY CAPABILITIES (LIKE AUTOMATED REDACTION) CAN SIGNIFICANTLY INCREASE THE SUCCESS OF AN 

ORGANISATION'S OVERALL DATA SECURITY PRACTICE. IN PARTICULAR THE CHALLENGE THAT COMES WITH 

LICENCE COMPLEXITY MEANS MANY PRIVATE AND PUBLIC SECTOR ORGANISATIONS CANNOT ALWAYS EXPLOIT 

THE SECURITY BENEFITS OF PDF ACROSS THE WHOLE ORGANISATION. THIS SITS AT ODDS WITH THE MEASURES 

THEY HAVE PUT IN PLACE OVER THE LAST TWELVE MONTHS TO IMPROVE SECURITY PROCESSES, POLICIES AND 

PROCEDURES IN PREPARATION FOR REGULATIONS SUCH AS GDPR." 

painting a concerning picture with 

respect to the impact that licence 

complexity has on productivity and 

security across businesses in the UK. 

While that makes for sobering 

reading, on a more positive note, 

forward-thinking PDF developers and 

publishers offer licensing options - 

including perpetual licensing models 

- to ensure customers aren't 

burdened with inflexible or onerous 

licensing policies. This enables 

organisations to install PDF software 

on every desktop, while having better 

control over budget planning and a 

clearer insight into future licence 

costs. 

PRODUCTIVITY AND SECURITY 

COMPROMISED? 

For those businesses stuck with PDF 

solutions whose greater deployment 

is hindered by inflexible licensing 

options, the implications of the 

licence barrier to broader PDF 

adoption is even more acute; in 

today's digital economy, an ever 

increasing number of documents - in 

physical or electronic form - flows in, 

around and out of an organisation. 

Therefore, if access to PDF solutions 

is compromised by complex licenses, 

then productivity and security may be 

compromised, as PDF remains the 

most effective way to capture paper 

documents and convert them into 

electronic ones. 

Furthermore, with heightened 

awareness around IT security, PDF 

documents combined with document 

security capabilities (like automated 

redaction) can significantly increase 

the success of an organisation's 

overall data security practice. In 

particular the challenge that comes 

with licence complexity means many 

private and public sector 

organisations cannot always exploit 

the security benefits of PDF across the 

whole organisation. This sits at odds 

with the measures they have put in 

place over the last twelve months to 

improve security processes, policies 

and procedures in preparation for 

regulations such as GDPR. 

PDF FOR THE NEXT 20 YEARS 

It is baffling to consider that although 

PDF has been around for many years 

and has become an essential tool for 

many businesses, its broader uptake 

has been challenged by dated licensing 

models. Flexibility and adaptability are 

crucial success factors for 

organisations today as they navigate 

varying customer demands, 

compliance needs, regional legal 

requirements and a myriad of 

technologies. 

For them to succeed, they need to 

find a solution that works best for 

them in their environment - not a 

solution and delivery model that works 

best for the vendor. In short, to benefit 

productivity and security, organisations 

want and deserve flexibility in the way 

they license PDF just as much today as 

they did 20 years ago. 

More info: www.nuance.com 




15

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We are honored that our ScanPro All-In-One 

has been selected for Hardware of the Year! 

Thank you DM judges and voters!

DM AWARDS 2018 Dm 

Eyes on the prize 

The streets of London were 'paved with DM Awards' on November 22nd as we 

celebrated the biggest and best year yet for our annual industry get-together; here 

are all the winners and runners-up 

It was entirely coincidental that the 

2018 DM Awards fell on Thanksgiving, 

but there was definitely a grateful 

atmosphere at London's Radisson Blu 

Edwardian Bloomsbury as everyone who 

is anyone from across the sector 

gathered to celebrate the biggest night 

in the industry calendar. The full list of 

winners and runners-up can be seen 

across the following pages. 

Comedian/MC Patrick Monahan teamed 

up with cricket legend Chris Cowdrey for 

the awards presentations, along with our 

own David Hammond, for whom the 

evening was slightly tinged with sadness 

as this will be his last year working with 

Document Manager. DM Editor Dave 

Tyler took time out to thank David for all 

his hard work in recent years to make the 

awards night the huge success that it 

now is. 

WINNING WAYS 

The Product of the Year award went to 

Storetec for FreeDocs, and Midwich won 

the much-coveted Company of the Year 

trophy. EASY Software, whose new UK 

CEO is interviewed elsewhere in this issue, 

walked away with the Software Product 

of the Year trophy for their EASY Contract 

Comfort offering, while Hardware Product 

of the Year went to eImageData for their 

highly specialised but obviously wellregarded 

ScanPro All-in-One - the first 

time we've seen a microfilm oriented 

winner in this category. 

The Public Sector Project of the Year 

award also went to eImageData for their 

work with the Warren County Archives in 

the USA; a win that reflected the growing 

international scope of the project awards. 

Private Sector Project of the Year went to 

M-Files for their work with Thyssenkrupp, 

a story we featured in Document 

Manager earlier this year. Judging 

panellist Andrew Graham described the 

M-Files winning entry as "…a true start on 

a Digital Transformation journey using 

workflows to automate complex processes 

in production, design and administration." 

We would like to thank our panel of 

Project judges once more: in addition to 

Andrew, Alan Pelz-Sharpe, Harvey Spencer 

and Martyn Christian. The credibility of 

our awards relies very heavily on the 

independence and expertise of these 

individuals. Huge thanks also to all of the 

sponsors who help us to make the 

ceremony such a memorable evening via 

their support, year after year: Panasonic, 

Kodak Alaris, Midwich, eImageData, EASY 

Software UK, ITESOFT and Northamber. 

We hope to see you all again next year! 

More info: www.dmawards.com 




17

Dm DM AWARDS 2018 

PRODUCT AWARDS 

Accounts Payable/Invoicing Product of the Year Winner 

WINNER: ITESOFT - Streamline for Invoices 

RUNNER UP: EASY Software - EASY Invoice 

Workflow/BPM Product of the Year 

WINNER: Document Logistix - Document Manager 

RUNNER UP: Kofax - TotalAgility 

"We won! What an amazing night at the 

@DMMagAndAwards. Thank you to 

everyone that voted for us. Your support 

is appreciated." @Tipac 

"We're thrilled that our document and 

records management system, Wisdom won 

both the Records Management Product of 

the Year and the Security Product of the 

Year at last night's DM Awards." 

@Daisy_Group 

Email Product of the Year 

WINNER: Bottomline Technologies - PT-X Connect 

RUNNER UP: GFI Software - Kerio Connect 

Enterprise CMS Product of the Year 

WINNER: Nuxeo - Nuxeo 

RUNNER UP: Office Gemini - Dokmee 

"Thank you to @DMMagAndAwards for 

hosting such a fantastic evening! We 

thoroughly enjoyed the awards and are 

looking forward to next year already." 

@StoretecHull 

"Wow wow wow - we are proud to 

announce we have won 'Data Destruction 

and Shredding company of the year' at the 

Document Manager Awards 2018. Thank 

you to everyone for nominating Shredall 

and voting." @ShredallSDS 

"We did it! Thank you for a great night 

and support." @kofax 

Print Fleet Management Solution of the Year 

WINNER: Tipac Ltd - PrinterLogic 

RUNNER UP: Canon - uniFLOW 

Data Capture/Recognition Product of the Year 

WINNER: IRIS AG - IRISXtract 

RUNNER UP: KnowledgeLake - KnowledgeLake Capture Server Professional 

Records Management Product of the Year 

WINNER: Daisy - Wisdom 

RUNNER UP: EASY Software - EASY HR Records 

AI/Robotic Process Automation Product of the Year 

WINNER: Kofax - Kofax Kapow RPA 

RUNNER UP: I.R.I.S. - IRISXtract 


DM AWARDS 2018 Dm 

Security Product of the Year 

WINNER: Daisy - Wisdom 

RUNNER UP: Fiscal Technologies - AP Forensics 

Storage Product of the Year 

WINNER: Saracen Datastore Limited - Value Package 

RUNNER UP: OASIS - OASIS Bridge 

Compliance Product of the Year 

WINNER: OASIS - OASIS GDPR Readiness Suite 

RUNNER UP: Alfresco - Governance Services 

Imaging Product of the Year: High Volume 

WINNER: DRS Data Services Ltd - PS1000 Scanner 

RUNNER UP: Fujitsu - fi-6800 and PaperStream 

Imaging Product of the Year: Desktop/Portable/Other 

WINNER: Panasonic - KV-S1027CU 

RUNNER UP: Brother UK - DS-820W 

Imaging Product of the Year: Workgroup 

WINNER: Kodak Alaris - i3500 

RUNNER UP: Canon - DR M160II 

Mobile Capture Product of the Year 

WINNER: Fujitsu - ScanSnap iX100 and ScanSnap Cloud 

RUNNER UP: Kodak Alaris - Alaris Info Input Software 

Software Product of the Year 

WINNER: EASY Software UK - EASY Contract Comfort 

RUNNER UP: Bottomline Technologies - Transform 

"For the 2nd year, #IRISXtract wins the DM 

Award for #DataCapture / Recognition 

Product of the Year! We are also 

runner-up in the category #AI / 

#RoboticProcessAutomation Product of 

the Year! Thank you all for voting! IRIS' 

continuous innovations clearly pay off!" 

@IRISDataCapture 

"We scooped up the Software Product of 

the Year award for our EASY Contract 

Comfort at #DMawards2018. Also had 2 

notable runner-up places for other 

categories too... Thank you to everyone 

for all your votes #MakingITEASY" 

@EASYSoftwareUK 

"We're so pleased to have won Email 

Product of the Year last night at the DM 

awards. Thank you @DMMagAndAwards for 

the great evening." @bottomlinetech 

"We are very proud to have won 

Compliance Product of the Year for our 

GDPR Readiness Suite. With further 

compliance products in development, 

let’s hope next year we can make it two 

in a row." @OASISGroup_IS 

Hardware Product of the Year 

WINNER: e-ImageData Corp - ScanPro All-In-One 

RUNNER UP: Fujitsu - fi-7160 

PRODUCT OF THE YEAR 

WINNER: Storetec Services Ltd - FreeDocs 

RUNNER UP: DRS Data Services Ltd - PS1000 




19

Dm DM AWARDS 2018 

COMPANY AWARDS 

"We're very excited to announce our SP 

All-In-One won Hardware of the Year and 

Project of the Year- Public Sector in 

@DMMagAndAwards! Thank you for all 

your votes!" @RTSltdUK 

"So proud to be the winner of this year's 

@DMMagAndAwards Editor's Choice 

award!!" @ibmlnews 

"Very proud to announce we won the 

Accounts Payable/Invoicing Product of the 

Year 2018!" @ITESOFTUK 

"We would like to congratulate our 

partners @MidwichLtd on winning 

Company of the Year at the 

@DMMagAndAwards. Congratulations to 

the whole team!" @PanasonicComms 

BPO/Outsourcing/Bureau Business of the Year 

WINNER: Storetec Services Limited 

RUNNER UP: EDM Group 

Data Destruction & Shredding Company of the Year 

WINNER: Shredall 

RUNNER UP: Restore Datashred 

Service/Support Company of the Year 

WINNER: Scansation Ltd 

RUNNER UP: ibml 

Channel Partner of the Year 

WINNER: Northamber 

RUNNER UP: Midwich 

Editor's Choice 

WINNER: ibml 

Company of the Year 

WINNER: Midwich 

RUNNER UP: Spigraph Network 

PROJECT AWARDS 

Project of the Year: Private Sector 

WINNER: M-Files - Thyssenkrupp 

Project of the Year: Public Sector 

WINNER: e-ImageData - Warren County Archives 

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Dm MARKET FOCUS: EDUCATION 

GDPR: solving the problem 

Andrew Cowling, business development and channel marketing specialist at Fujitsu, 

explores the digitisation of schools' data and how it can offer a simple solution to 

GDPR compliance 

"THE ABILITY TO CAPTURE 

PAPER-BASED INFORMATION 

DIGITALLY AND TO STORE IT 

SECURELY ON THE SCHOOL 

NETWORK, OR IN THE CLOUD, 

HELPS TO SPEED UP THE 

CAPTURE OF CORRESPONDENCE 

- SUCH AS PERMISSION SLIPS, 

CATERING REQUESTS AND HR 

MATERIAL - ELIMINATES 

DELAYS, ERRORS AND COSTS 

ASSOCIATED WITH MANUAL, 

PAPER-BASED WORKFLOWS 

AND FILING." 

Digitisation is changing the way 

that we live, learn and work. In 

the classroom it's supporting more 

personalised, enriched learning 

experiences through technology-driven 

teaching methods, while in the office 

digital working practices - including the 

scanning and digitisation of material - 

have streamlined administrative 

processes and are facilitating improved 

collaboration between staff, students, 

parents and carers. Now, with the 

implementation of the general data 

protection regulation (GDPR), digitisation 

offers a simple solution to compliant 

document management within the 

school setting. 

A NEW WAY OF WORKING 

The benefits of digital working practices 

are tied to realising efficiencies and 

optimising existing resources while 

driving improvement. There has been a 

push in schools and academies to reduce 

the use of paper and the associated 

costs; however, for certain purposes - 

test papers, meeting notes, forms 

submitted by parents or staff, invoices, 

etc. - it remains indispensable. The use of 

scanners means that paper-based 

documents can be safely recorded and 

stored digitally - saving on time and 

expense and making storage and 

document sharing easy. 

At Fujitsu we offer a wide range of 

scanners - including sheet-fed, flatbed 

and overhead models; each is suited to 

different applications, but all perform an 

essential function: converting printed or 

handwritten documents into a digital 

format that can be shared, stored and 

distributed with ease. In addition, 

22 




MARKET FOCUS: EDUCATION Dm 

associated technology - such as optical 

character recognition - enables you to 

convert scanned images into text files, 

meaning that content can be edited and 

saved as Microsoft Office documents, 

for example, or inputted into school 

management/content management 

systems where it can be retrieved using 

simple searches. 

SCAN MORE; PRINT LESS 

Research published by Naace, the 

educational technology association, in 

conjunction with Fujitsu - 'Scan More; 

Print Less - How schools increase 

learning while reducing teacher 

workload by going digital' - found that, 

once students' work is digitised and 

made available online, the ways it can 

be used are radically extended. 

Feedback from peers, teachers and 

family is much wider and, using 

scanners, teachers can easily capture 

and digitally record a student's work - 

mapping out their progress throughout 

the term and sharing that information - 

on demand - with students and their 

parents. 

The ability to capture paper-based 

information digitally and to store it 

securely on the school network, or in 

the cloud, helps to speed up the 

capture of correspondence - such as 

permission slips, catering requests and 

HR material - eliminates delays, errors 

and costs associated with manual, 

paper-based workflows and filing. In 

some schools it has revolutionised data 

management in terms of organisation, 

storage and security capabilities; using 

cloud-based servers, document retrieval 

and sharing between colleagues across 

the school or multi-academy trust 

creates efficiencies in terms of time, cost 

and space. One school is using a Fujitsu 

ScanSnap iX500 scanner to digitise and 

distribute the large number of financial 

documents handled by the bursaries 

office and to streamline everyday 

administrative processes, including the 

management of absence notes. 

Pre-planned absence notes handed in 

by parents used to be photocopied by 

the department, stored in filing cabinets 

and handed out to teachers spread 

across the school grounds - a slow, 

time-consuming and unreliable process. 

Now, absence notes are digitised on the 

iX500 and, using the scan-to-email 

function, circulated instantly to the 

teachers concerned. This system also 

improves the learning experience as, 

when a pupil is absent, missed 

classwork can now be scanned and 

emailed to them so that they can catch 

up remotely. 

YOUR GDPR STRATEGY 

Every day, an incredible volume of paper 

documentation is processed in schools 

across the UK and much of this includes 

personal or sensitive data; while your 

printing and scanning habits may not 

be the first things that come to mind 

when considering GDPR, these activities 

constitute 'processing'. Under the GDPR, 

all businesses, including schools, must 

have established, GDPR-compliant 

policies which enable the effective 

processing of personal data - personal 

information held needs to be securely 

managed and stored and easy to access 

and to edit - failure to comply can lead 

to fines of up to 20 million euros or 

four per cent of annual turnover. 

Investment in digital transformation 

delivers savings and efficiencies across 

the whole school and helps to prepare 

for future regulatory compliance. At 

Fujitsu we have investigated how 

scanning and document capture can 

support GDPR-compliance; working 

with our partners we have developed 

GDPR-related strategies and clearlydefined 

processes relating to how to 

detect and react to data security flaws. 

PLANNING FOR COMPLIANCE 

For schools, when it comes to 

compliance, we advise that you assess 

the relevant data you hold and where it 

resides - the start point should be the 

digitisation of paper-based documents 

by scanning them and merging them 

with other digital material. Paper-based 

documents are more prone to human 

errors - scanning, digitising and 

operating online means that you have 

control of data and, once scanned, it 

can be filed on a network, in the cloud 

or on a local PC. 

Our capture software is designed to 

leverage and optimise data; we've 

partnered with EASY Software UK - 

whose sister company, OtrisSoftware 

AG, has worked for 12 years on privacy 

management solutions. The software 

we use makes the identification and 

management of personal data easier - 

streamlining data capture and entry 

points - which makes questions relating 

to GDPR compliance easier to answer. 

More info: emea.fujitsu.com/scanners 

KEY QUESTIONS TO ENSURE GDPR COMPLIANCE: 

Right to access: can you find all the data you hold on an individual? 

Retention periods: do you know how long you can lawfully hold data for? 

Data erasure: are you confident that the right of an individual to 'be forgotten' can be met, and that every single trace can be 

removed? 

Privacy by design: are you building-in security steps from the outset? 

Security: how many copies of your documents exist? 

Consent: do you have consent to hold the data, and how will you use it? 

Audit trails: GDPR is not just about being compliant - it's about proving it in a court of law; can you confidently prove your 

processes are lawful? 




23

Dm MANAGEMENT: CLOUD PRINT 

Cloud printing: key to 

digital transformation 

A reduction in infrastructure costs is the key 

driver toward cloud adoption, according to 

James Turner, Regional Sales Manager at Y Soft 

The accelerated move toward the 

cloud can be seen across the 

business world, with the most 

interest in the cloud coming from a 

desire to reduce costs associated with IT 

infrastructure. Technology in general has 

come a long way toward making IT 

processes more streamlined, but 

organisations can further reduce 

infrastructure costs by utilising the cloud. 

The advantages of cloud computing are 

well-documented, with the technology 

bringing operational efficiencies, 

reducing expenditure and increasing 

agility. As businesses increasingly focus 

on technology and processes that allow 

them to be more efficient, productive 

and secure, failure to implement cloud 

printing as part of this philosophy, risks 

organisations being left behind. 

Quocirca's recent report on the future 

of the print industry - 'Global Print 2025' 

- suggested that private, hybrid and 

public cloud printing is the biggest area 

of digital transformation to capture the 

attention of the print industry, and is one 

of the key areas for investment between 

now and 2025. 

The transition to a cloud-based solution 

can remove some of the administrative 

tasks and related costs which have 

traditionally been carried out by internal 

IT teams, saving time and freeing up IT 

resources to focus on more important 

strategic elements. It can also add value 

by eliminating or vastly reducing 

maintenance costs. 

Smaller organisations may not have an 

IT team or may outsource most of their 

IT needs, so for these organisations, 

leveraging the cloud, especially through 

a cost-effective subscription service, may 

give them access to tools and 

technologies previously cost prohibitive. 

Regardless of company size, the journey 

into the cloud may well be dictated by 

infrastructure, with footprint and costs 

playing a part. With existing hardware 

sitting as a tangible asset and generating 

costs, organisations may look to remove 

this and move to the cloud, renting 

hardware and connecting to a thirdparty 

data centre. This drive to reduce 

infrastructure and infrastructure costs 

applies to print services too. 

Cloud printing supports the need to 

print documents on any printer on the 

company's network. Crucially, this also 

makes printing from a mobile device 

straightforward, thereby saving 

employees time by removing the need 

for them to reach a desktop before 

printing a document. 

Our YSoft SafeQ workflow solutions 

platform is used by corporations and 

SMB organisations to manage, optimise 

and secure their print and digital 

processes and workflows. YSoft SafeQ 

supports private and hybrid cloud 

options. With YSoft SafeQ, for example 

with Azure AD services, customers can 

have a single-sign cloud authentication 

for all the company's cloud-based 

services including multifunction devices 

or networked printers. 

While the need to frequently print 

documents isn't quite as prevalent as it 

once was, printing still makes up a 

crucial part of IT processes for many 

companies, meaning cloud printing is 

essential if organisations want to ensure 

that all of their IT assets are properly 

joined up. 

More info: www.ysoft.com 

"THE ADVANTAGES OF CLOUD 

COMPUTING ARE WELL- 

DOCUMENTED, WITH THE 

TECHNOLOGY BRINGING 

OPERATIONAL EFFICIENCIES, 

REDUCING EXPENDITURE AND 

INCREASING AGILITY. AS 

BUSINESSES INCREASINGLY FOCUS 

ON TECHNOLOGY AND PROCESSES 

THAT ALLOW THEM TO BE MORE 

EFFICIENT, PRODUCTIVE AND 

SECURE, FAILURE TO IMPLEMENT 

CLOUD PRINTING AS PART OF THIS 

PHILOSOPHY, RISKS 

ORGANISATIONS BEING LEFT 

BEHIND." 

24 




Dm INTERVIEW: IBML 

Rise of the easy integrators 

With ibml adding ISIS and TWAIN drivers to its high 

volume desktop production range, DM Magazine editor 

David Tyler sought out Ashley Keil, the company's sales 

director for Northern & Western Europe, Africa & India to 

find out what's new with their intelligent scanners 

David Tyler: Is intelligent scanning 

a concept central to the appeal of 

your new desktop offerings? 

Ashley Keil: Intelligence for me in the 

capture world means three distinct 

things: manual, server or scanner-based 

intelligence. 

Manual, of course, is everything being 

done physically - staff inserting separator 

sheets, looking at every document to 

validate and check them and so on. 

Clearly this is cumbersome, inefficient, 

slow and ultimately hugely expensive. 

With a server-based approach, users may 

have an IDR (Intelligent Document 

Recognition) engine for instance which 

does some of the document analysis for 

them 'on the fly'. This helps users to 

remove certain overheads like manual 

document classification, keying of 

metadata, separator and insertion costs 

but there are still a significant number of 

things that operators have to do manually 

such as locate and extract documents that 

have failed a business rule. 

Shifting the 'intelligence' to the actual 

capture device - the scanner - means a 

fully automated software and hardware 

approach. The scanner can do many of 

the things that a server focused IDR 

solution does but it adds a physical 

reaction where the server approach falls 

short. For instance, the scanner can 

automatically out-sort defined documents 

or reject incorrect transactions pulling out 

documents from a batch, for example, 

where a customer hasn't signed a form 

where the business process requires it. 

This reduces processing costs even more 

and, from a ROI perspective, our 

customers should see a tangible 

difference to their operations very quickly. 

DT: How is this approach reflected in 

your recent announcements? 

AK: The market has always known ibml 

for its very high volume ImageTrac 

scanners. Now we've launched ISIS and 

TWAIN drivers for our high volume 

desktop production scanners - the DS 

1155 and DS 1210 scanner models - 

which extend the value of these popular 

devices by enabling easy integration 

with most third party document capture 

solutions. It is this integration which is 

key. It means end-users can take 

advantage of higher speeds and 

performance as part of a total 

document management solution even 

with all the intelligent processing 

functions switched on. 

These scanners are fast: the DS 1155 

scanner is able to process up to 155 

pages per minute (ppm) with the DS 

1210 rated to process up to 210 ppm 

making it one of the fastest desktop 

production scanners in the world. 

This makes them ideal for use in a range 

of industries. This includes banking, 

insurance, healthcare, government and 

BPOs where the necessity to lower paper 

digitising costs is critical, and 

organisations require a scalable platform 

which is easy to implement and can be 

easily upgraded to automate key 

business processes at the point of 

capture. The DS series scanners are 

perfect for digital mail rooms and other 

environments where space is at a 

premium and the workload high. 

Our customers can now take advantage 

of these intelligent scanners to replace 

existing standard desktop scanners within 

their existing capture solution, ensuring 

no productivity loss with existing users. 

DT: How does the DS range help 

customers like BPOs to add value to their 

operations and save money? 

AK: I would say that customers' 

document capture needs are changing. 

Whilst clearly fast scanning for archival 

purposes is still required, many 

customers want to augment this and 

incorporate scanned information directly 

into their business workflows which by 

definition have business rules attached 

to the capture process. Those business 

rules can be automated with intelligent 

scanning technology. 

The staff time to deal with documents 

pre and post scanning contributes to 

more than 75% of the total cost of 

scanning. We've added intelligence 

features designed to cope with the most 

demanding scanning environments and 

which help our customers to reduce their 

total cost of capture. 

26 




INTERVIEW: IBML Dm 

"IF YOU TALK TO MANY ORGANISATIONS - PARTICULARLY BPOS - THEIR MAIN BUSINESS AIM IS TO MOVE AWAY 

FROM ARCHIVAL SCANNING AND INTO WHAT'S NOW COMMONLY KNOWN A DAY-FORWARD BUSINESS. THIS 

ALLOWS THEM TO NOT ONLY ADD VALUE TO WHAT THEY DO BUT GENERATE ADDITIONAL REVENUE. MOST 

FIRMS WE DEAL WITH ARE MOVING THIS WAY. THIS MEANS A NEED FOR INTELLIGENT CAPTURE AS IT DRIVES 

EFFICIENCY AND MARGIN FOR THEM." 

In addition, the DS scanners come with 

a variety of other features perfect for 

demanding scanning environments. For 

example our multi feed detection uses up 

to five ultrasonic sensors. A simple 

example of why this is helpful is where 

users need to scan envelopes. We're 

seeing this more and more either for 

audit trail purposes or to initiate a 

transaction so envelope handling on the 

DS devices is highly sophisticated. In 

addition the ability to handle long 

documents up to 150 cm makes the DS 

range perfect for healthcare use where 

ECG medical records are being digitised. 

DT: Can you give me a simple end-user 

example of how scanner intelligence 

works in practice? 

AK: We work with a service provider 

company who supports charities, 

managing donations so they make the 

best use of every penny given by donors. 

Payments come into their mail room in 

various formats: cheque, credit card and 

Charities Aid Foundation vouchers which 

make up approximately 10% of 

payments received. Their DS scanner is 

set to process these vouchers using 

inbuilt intelligence. 

As post comes in, it is prepared and 

scanned and the software automatically 

captures significant field data such as the 

payment amount, donor details, Gift Aid 

eligibility, and then validates the figures 

and generates a payment slip. Name and 

address details are also captured as part 

of the workflow process. There are 

various benefits. Firstly, payments are 

processed faster which means the 

charities get their funds quicker. 

Secondly, the accuracy of captured data 

is improved. Thirdly, PCI compliance 

requirements are met. And lastly, the 

service provider has been able to respond 

to donors promptly to thank them which 

encourages repeat giving to its charity 

customers. 

DT: Is there a simple migration path for 

companies buying DS scanners? 

AK: This is the ethos behind what we are 

doing. Not only can customers upgrade 

the speed from 155 to 210 ppm but the 

DS series enables users to migrate from 

traditional scanning approaches which 

will allow them to use our scanners 

initially as they might use any other 

scanner today - just to scan documents - 

and then add intelligence to derive 

greater value. 

DT: What is the market asking for from 

ibml and indeed the capture industry and 

how does intelligent scanning help? 

AK: If you talk to many organisations - 

particularly BPOs - their main business 

aim is to move away from archival 

scanning and into what's now commonly 

known a day-forward business. This 

allows them to not only add value to 

what they do but generate additional 

revenue. Most firms we deal with are 

moving this way. This means a need for 

intelligent capture as it drives efficiency 

and margin for them. 

We can help those users build towards 

more intelligent capture at their own 

pace, adding speed and intelligence 

capabilities as they need with most 

people now very aware how much can 

be saved by automating a lot of the 

traditional pre and post prep tasks. Our 

proposition - building intelligence into 

our scanner hardware as well as by 

using software - really augments this. It 

gets information into systems earlier in 

the capture process and really helps 

with not only ROI but SLAs by reducing 

the length of time for approvals or 

validation processes. 

In summary, our DS series is a disruptive 

technology in scanning that delivers 

greater value and benefits yet with a 

financial investment similar to our 

customers' current default scanner 

vendors. They help reduce the cost of 

document scanning and go a long way 

to future protect users whose scanning 

needs are changing day by day as the DM 

market becomes ever more focused on 

day forward business-process based 

applications where it is the content of a 

document rather than just the scanned 

image which is important. And users get 

high performance and robust equipment 

at no extra cost - which is obviously key. 

More info: www.ibml.com 




27

Dm CASE STUDY: BRIGHTSIDE GROUP 

ROI from RPA 

Data Capture Solutions has deployed its Robotic Process Automation software at 

Brightside Group, a leading UK insurance broker, introducing robotics to their back 

office for the first time 

The use of robotics increases the 

efficiency of the processes 

Brightside relies upon to deliver 

car, home and business insurance to 

hundreds of thousands of customers 

across the UK. And David Holloway, 

Brightside's transformation director, 

believes that robotics is likely to play a 

growing role in meeting chief 

executive Mark Cliff's vision of creating 

a fully digital broker. 

"We have implemented digital 

marketing and sales at the front-end, 

but now we are using robotics to 

enhance back office activities such as 

documentation, printing and 

despatch," said Holloway. "We are 

already discovering that robotics has 

reduced both cost and error rates, and 

by taking out the human variable we 

have significantly improved our 

response time. Using robotics for nonvalue 

added activities will also make 

Brightside more scalable as an 

organisation." 

While robotics is not new to financial 

services, many businesses (such as in 

life and pensions) have largely failed 

to make it work for them and their 

customers. With the assistance of 

Neopost, which made the original 

introduction between Brightside and 

DCS, DCS identified the most suitable 

parts of the operation for RPA. It is 

being used for compiling document 

packs where the insurance documents 

are coming from third party portals, 

reconciling invoices and posting 

credits received from debt cases. There 

are plans to extend robotics to two 

more processes; management of debt 

write-offs and the automation of 

cancellations due to missed payments. 

"Automating debt write-offs is, 

frankly, not sexy stuff, and most 

digital investment focuses on new 

business and digital sales," Holloway 

added. "However, transforming 

Brightside into a fully digital player 

means investment in the back-end is 

just as important as the front-end. It 

will deliver cost savings and efficiency 

improvements that will be passed onto 

the customer. 

"Our underlying principle is to use 

robotics where the task is repeatable 

and the agent is adding little value, 

leaving humans to work on the more 

unusual or difficult scenarios where 

they can add value. Brightside is not 

going to be manned solely by robots 

any time soon though, but we fully 

"WE HAVE IMPLEMENTED DIGITAL 

MARKETING AND SALES AT THE 

FRONT-END, BUT NOW WE ARE 

USING ROBOTICS TO ENHANCE 

BACK OFFICE ACTIVITIES SUCH AS 

DOCUMENTATION, PRINTING AND 

DESPATCH. WE ARE ALREADY 

DISCOVERING THAT ROBOTICS HAS 

REDUCED BOTH COST AND ERROR 

RATES, AND BY TAKING OUT THE 

HUMAN VARIABLE WE HAVE 

SIGNIFICANTLY IMPROVED OUR 

RESPONSE TIME. USING ROBOTICS 

FOR NON-VALUE ADDED ACTIVITIES 

WILL ALSO MAKE BRIGHTSIDE MORE 

SCALABLE AS AN ORGANISATION." 

expect to report a better customer 

experience." 

"We have worked with the Brightside 

team in a very agile fashion and 

focused first on automating chunks of 

activity which are low risk," said Nick 

Scarff, managing director, DCS. "The 

key to a successful RPA project is to 

understand the process 'as-is' first and 

then apply automation. The approach 

has paid dividends already. Brightside 

has a return on its investment less 

than six months into the project." 

Insurance brokers have been 

criticised in the past for underinvesting 

in technology, and shying 

away from digitisation. Yet, Brightside 

is convinced that, in personal lines 

broking, embracing digital will be the 

difference between thriving and 

extinction. 

More info: www.dcs.co.uk 

28 




BOOK YOUR PLACE AT EUROPE’S 

PREMIER INFORMATION AND RECORDS 

MANAGEMENT EVENT NOW 

IRMS Conference 

The Celtic Manor Resort, Wales 

19th-21st May 2019 

www.irmsconference.org.uk

Dm MANAGEMENT: ECO STRATEGIES 

A global warning 

Amy Wright of Storetec examines 

the environmental impact of 

processing paper documents 

For years we have been warned 

about the potentially 

catastrophic 

consequences of Climate 

Change, but taken little 

action. A key question 

we must ask ourselves 

is, are our paper 

processing activities 

costing the earth? To 

an extent, the 

answer is yes. It's 

easy to forget that 

everyday activities 

including sorting 

mail, filing paperwork 

and printing contracts 

are fuelled by 

deforestation, which is 

significantly contributing to 

global warming. 

These everyday activities may 

seem minimal to individual office 

workers but astoundingly, this 

amounts to an average of 10,000 

sheets of paper used per office worker, 

per year, across the UK. One survey 

conducted by research firm Loudhouse 

also found that as many as 6,800 out of 

the 10,000 sheets of paper used are 

wasted. Whether you work in the 

private or public sector, within a SME or 

large business, we are inundated with 

paper documentation on a daily basis. 

Some industries do operate with a 

heavier reliance on paper than others; 

an example being the healthcare 

industry. Hospitals and surgeries often 

store patient files which particularly for 

surgeries, is frequently accessed 

following consultations. In a digital era 

with advanced document management 

systems, there is no need for office 

workers 

to continue 

working with an 

outdated reliance on paper. 

WHY NOW? 

In October 2018, the Intergovernmental 

Panel on Climate Change (IPCC) issued 

an urgent report suggesting that the 

world is completely off-track and 

heading towards a rise of 3 degrees C 

which will have significant and 

dangerous impacts on the world. We 

used to 

think if we could keep 

warming below two degrees this 

century, then the changes we would 

experience would be manageable. Not 

any more. This new study says that 

going past 1.5 degrees C is dicing with 

the planet's liveability. And the 1.5 C 

temperature "guard rail" could be 

exceeded in just 12 years, by 2030 

according to recent reports on the BBC 

and elsewhere. 

Did you know that 4 billion trees are 


MANAGEMENT: ECO STRATEGIES Dm 

"DID YOU KNOW THAT 4 BILLION TREES ARE CUT DOWN EACH YEAR TO MAKE PAPER? AS WE ALL NOW KNOW, 

GLOBAL WARMING IS CAUSED BY HUMAN ACTIVITIES SUCH AS BURNING FOSSIL FUELS AND FARMING WHICH 

PRODUCES HIGH LEVELS OF CARBON DIOXIDE. FORESTATION PLAYS AN IMPORTANT PART IN REGULATING THE 

CLIMATE AS TREES AND PLANTS ABSORB CARBON DIOXIDE FROM THE AIR AND RELEASE OXYGEN." 

cut down each year to make 

paper? As we all now know, 

global warming is caused by 

human activities such as 

burning fossil fuels and 

farming which produces high 

levels of carbon dioxide. 

Forestation plays an 

important part in regulating 

the climate as trees and 

plants absorb carbon dioxide 

from the air and release 

oxygen. 

With the pace of 

deforestation increasing, we 

face the fact that the climate 

cannot be properly regulated 

as well as the concern that 

further logging causes trees to 

release the carbon stored into the 

atmosphere. The transportation of 

the paper product from trees only adds 

to the problem as in order to transport 

the product, fuel is burned which 

contributes to the ever-increasing 

levels of CO2. 

WHAT CAN BE DONE? 

Businesses across the globe have a 

corporate responsibility to review and 

change their processes to help in the 

campaign to reduce global warming. 

Some organisations have already 

implemented schemes to become more 

eco-friendly. IKEA now sources 50% of 

its wood from sustainable foresters and 

are working towards the goal of 

powering all stores by 100% renewable 

energy by 2020. But for smaller 

organisations, there are simple, yet 

effective actions businesses can take to 

boost their 'eco credentials' and 

become paper-lite: 

Rather than print documents, 

digitally access the information you 

need using a secure document 

management system such as 

FreeDocs. 

Utilise workflow capabilities such as 

e-signing, which carries the same 

weight as physical signatures but 

reduces the paper used. FreeDocs 

contains a host of workflow 

capabilities such as digital 

signatures. 

If you do need to print any 

documents, ensure the paper waste 

is recycled. If you don't have the 

time, why not outsource the 

destruction service to Storetec? 

Scan your paper archive into a 

digital format for ongoing access 

and to back up your records - and 

then remember to recycle the old 

paper copies! 

Finally, think twice before you click 

print! 

EFFICIENT AND ECO-FRIENDLY 

Digital access to business-critical 

records not only helps your organisation 

become eco-friendly but can 

dramatically increase workplace 

efficiency and productivity. Did you 

know it can take workers as long as 15 

minutes to locate a single document? 

This amounts to almost 60 wasted 

hours a year, per employee - and this 

isn't to say that the employee is only 

going to search for one document per 

day. These figures are astonishing and 

show how cash and resources are 

wasted in organisations due to poorly 

organised paper filing systems. 

Rather than simply outsourcing for 

your paper archive to be scanned, why 

not integrate a cloud-based document 

system into your everyday operations? 

Awarded Product of the Year at the DM 

Awards 2018, FreeDocs has vast 

security and search capabilities which 

means office workers can access 

documents quicker than ever before! 

FreeDocs has the capabilities of 

searching through 238 million records 

in just 4 seconds. 

On the whole, businesses of any size 

who make the most of outsourced 

document scanning services and 

document management systems will see 

huge internal benefits as well as 

corporate achievements of becoming 

sustainable and eco-efficient. 

REVIEW YOUR ARCHIVE TODAY 

It's high time we changed our habits in 

order to work toward a more 

sustainable future for generations to 

come. If you have a spare hour today, 

why not have a quick review of those 

documents stored on your desk and ask 

yourself, can I access these documents 

online instead? 

Awarded BPO/Outsourcing/Bureau 

Business of the Year in 2018, Storetec 

can assist your business in the seamless 

transition of going paperless. We 

understand that businesses are legally 

obliged to retain certain records. We 

can work with you to review your 

archive and decide on the 

documentation which must be retained 

and what can be destroyed and 

recycled. If you're concerned about your 

corporate responsibility to reduce paper 

waste and transition to a digital archive, 

please do not hesitate to contact 

Storetec today. 

More info: www.storetec.net 




31

Dm ANALYSIS: GDPR 

Heading for a fall? 

The majority of businesses are failing to comply with GDPR, according to recent 

research 

Some 70% of businesses 

worldwide failed to address 

requests made from individuals 

seeking to obtain a copy of their 

personal data as required by GDPR 

(General Data Protection Regulation) 

within the one-month time limit set 

out in the regulations, according to 

new research from Talend. 

The research is based on personal 

data requests made to 103 companies 

based or operating in Europe across 

industries including retail, media, 

technology, public sector, finance, and 

travel. Conducted between June 1 and 

September 3, 2018, Talend assessed 

responses to GDPR Article 15 ("Right of 

access by the data subject") and Article 

20 ("Right to data portability") requests, 

monitoring areas including GDPR 

references in privacy policies, and the 

speed and completeness of responses. 

"GDPR requires insight into company 

data and its governance," said Penny 

Jones, Research Director at 451 

Research. "Recent research, including 

that done by Talend and separate 

reports by 451 Research, has found 

that while many organisations 

understand the importance of GDPR, 

many are still not taking their data 

seriously in terms of the technologies 

and processes they have in place. As a 

result, many businesses are falling 

short of their GDPR obligations. They 

can lack the proper methods for 

storing, organising or retrieving data in 

line with the regulation's 

requirements." 

Major findings from the research are 

summarised below. 

GDPR compliance is higher outside of 

Europe: Just 35% of Europe-based 

companies polled provided data. This 

includes companies headquartered in 

the UK, France, Germany, Spain, 

Sweden, and Italy. However, at 50%, 

the compliance rate was slightly higher 

for non-European companies, 

suggesting that businesses outside of 

Europe are taking a slightly more 

proactive approach to GDPR. 

Retail firms were the worst 

performers: A worrying 76% of retail 

companies polled failed to respond, 

while the best performing industry, 

Financial Services, still only managed a 

50% success rate. When drilling down 

in the results, the research suggests 

that businesses that started out offline, 

and those that are hindered by legacy 

systems, may find GDPR compliance 

more challenging. 

Significantly different response times 

between industries: The vast majority 

(65%) of GDPR compliant companies 

took more than ten days to respond 

and the overall average response time 

was 21 days. For some, however, the 

response was much quicker. Of those 

who responded within the time limit 

(22% of companies) - primarily 

streaming services, mobile banking, 

and technology businesses - replied 

within just one day, suggesting that 

digital service companies are more 

agile when it comes to GDPR 

compliance. 

"GDPR presents an opportunity to 

engage with customers and build 

loyalty. It's vital for businesses in the 

digital era to have a 360-degree view 

of customers," commented Jean-Michel 

Franco, Senior Director of Data 

Governance Products at Talend. 

"Businesses must ensure that data is 

consolidated and stored in a 

transparent and shareable way. What's 

more, GDPR's one-month time limit 

should be viewed as an absolute 

deadline rather than a target. Our 

research shows that it is possible for 

some brands to respond within a day, 

suggesting that these brands 

understand fast response times will 

help boost customer trust." 

More info: www.talend.com 


STRATEGY: BIG CONTENT Dm 

The big idea 

Nuxeo's David Jones explains how modern Content Services Platforms can 

transform Big Content into big opportunities 

business applications was also seen as 

another impasse by 74 percent of 

those surveyed. 

In the increasingly digital world in 

which we live, effectively managing 

enterprise content is becoming a 

bigger and bigger challenge. The 

explosion of "Big Content" is thanks to 

not only the volume at which it is 

being produced, but also due to 

increasing content types and formats 

as well as the proliferating number of 

systems used for storing this 

information. 

At the same time, the size of Big 

Content files is growing - making it 

even bigger content. This is putting 

increased pressure on CIOs to have 

adequate information governance 

strategies in places. Especially in 

situations where information assets 

have to be retained for long periods 

of time. 

With big data and analytics now 

firmly at the top of the business 

agenda, how big content is managed is 

critical. Data-driven strategies are now 

fast becoming central components to 

how organisation's differentiate 

themselves in an increasingly 

competitive digital economy. 

ISSUES AROUND BIG CONTENT 

Earlier this year, The Association for 

Information and Image Management 

(AIIM), set out to discover how 

organisations are managing their Big 

Content in a daily race to turn it into 

a valuable business asset. One of the 

central problems that AIIM discovered 

is that it is difficult for knowledge 

workers to find the data they need to 

do their jobs. 75 percent went as far 

as saying they are suffering from 

information overload. 

AIIM also looked closely at usability. 

It found that around 63 percent of 

knowledge workers find it difficult to 

share data and collaborate with 

colleagues, customers, suppliers and 

partners. Shockingly in today's access 

anywhere culture, 58 percent cited 

mobility as a real issue. 

On exploring integration, AIIM 

found that ability to connect 

information from different systems 

was proving highly complex. 79 

percent saw it as a major challenge. 

Integration between content 

management systems and core 

GETTING OVER THE HURDLE 

With such obstacles in the way, how 

can an organisation actually prepare 

itself to deal with Big Content moving 

forward? This is where Content 

Services Platforms (CSPs) come into 

play. CSPs, the modern successor to 

Enterprise Content Management 

(ECM), have been designed to access 

data across multiple repositories and 

to connect disparate applications and 

content. CSPs also include content 

related services that organisations can 

exploit, including workflow and 

indexing categorisation amongst 

others, against this Big Content. 

A CSP can also act as a central 

information hub - not just for data 

and content stored within the CSP, 

but also for information sitting in 

multiple legacy systems deployed 

across the organisation. In other 

words, users have a one-stop-shop to 

go to for storing and retrieving data 

across the enterprise. 

CSPs are about actively using content 

inside and outside the organisation. 

They are scalable, flexible, connected 

and cloud-native. With Artificial 

Intelligence (AI) becoming more 

pervasive CSPs provide the ability to 

take advantage of AI and Machine 

Learning to automate some previously 

mundane manual processes, freeing 

up knowledge workers to focus on 

core business projects. 

Without adopting a CSP 

organisations will quickly sink under 

Big Content overload and find it 

impossible to tap into the insight they 

need for smart decision making. The 

time to act is now - rest assured, your 

competitors are. 

More info: www.nuxeo.com 




33

Dm RESEARCH: CAPTURE TRENDS 

Worldwide Capture Software market grows 11.3% 

Cloud services and Robotic Process Automation enabled by Capture 2.0 are 

'energising the market' according to HSA research 

"THE DYNAMICS OF THE CAPTURE 

SOFTWARE MARKET ALSO ARE 

CHANGING PROVIDING NEW 

OPPORTUNITY. THE CAPTURE 

SOFTWARE VENDORS THAT ARE 

THE TRADITIONAL MARKET 

LEADERS ARE BEING CHALLENGED 

BY ECM PLAYERS THAT HAVE 

INVESTED IN AND INTEGRATED 

CAPTURE INTO THEIR SOLUTIONS 

PORTFOLIOS. THERE ARE ALSO A 

NUMBER OF UP AND COMING 

VENDORS THAT ARE CHALLENGING 

THE "TOP 5" WITH A PORTFOLIO OF 

CAPTURE 2.0 SERVICE." 

HSA, Inc., the leading analyst firm 

covering the Capture Software 

market, reported that analysis of its 

most recent annual Worldwide Market 

Survey showed that the market for 

Capture Software is experiencing doubledigit 

growth. 

Capture 2.0 Intelligent Capture services, 

Cloud based systems, along with a strong 

revenue base from On-Demand and Batch 

Capture systems are positively impacting 

revenues. The worldwide market has 

grown by 11.3% reaching US$4.1bn in 

end-user revenues. Robotic Process 

Automation (RPA) Capture Systems are 

also contributing to strong growth with 

an increase of more than 110% year over 

year. Cloud services are predicted to 

continue to grow by 40% CAGR through 

2022 to over $1.4bn. 

RPA is generating high interest and 

expectations. Organisations are finding that 

a lot of effort is being spent on keystrokes 

devoted on transferring data from one 

system to another. RPA is being 

implemented to solve simple data look up 

and transfer tasks. But "Intelligent Capture 

2.0 is critical to take RPA to the next level" 

says Mike Spang, VP Research for Harvey 

Spencer Associates. 

Intelligent Capture Technologies are 

affecting near real time, customer facing 

business applications. Case Management 

applications are in demand in top vertical 

markets including: Retail Banking, 

Insurance, and Healthcare. They have 

applicability in loan processing, supply 

chain tracking and Human Resources onboarding 

to name a few. 

Cloud Services enable automation of 

business processes in enterprise size 

business, but HSA is seeing these 

capabilities now extended to the midmarket. 

These include AI technologies that 

provide the ability to classify, apply business 

rules and extract needed data from a 

variety of media types not limited to 

traditional documents. Voice, object and 

image understanding are included in what 

HSA defines as Capture 2.0. Cloud Service 

platforms will be the new standard for 

development and delivery of Capture 

applications where Capture APIs will be 

integrated quickly and efficiently with other 

applications all of which is designed to 

automate a particular business process. 

The dynamics of the Capture Software 

market also are changing, providing new 

opportunity. The Capture Software vendors 

that are the traditional market leaders are 

being challenged by ECM players that have 

invested in and integrated Capture into 

their solutions portfolios. There are also a 

number of up and coming vendors that are 

challenging the "top 5" with a portfolio of 

Capture 2.0 Service. 

HSA estimates the worth of the total 

available market for Capture 2.0 Services at 

$30bn worldwide. Transformation to 

Capture 2.0 will have far reaching effect 

resulting in opportunities for software 

vendors, integrators, scanner and MFP 

hardware vendors, as well as business 

process solution providers. 

More info: www.hsassocs.com 


Convert. 

Turn your paper documents 

into a digital archive. 

Storetec make it quicker and easier 

to access, manage, protect and 

share the data in your paper archives. 

We can digitise, catalogue and index any document from 

anywhere in the world. 

And we give you instant, 24/7 access through 

our online, cloud-based hosting system. 

So you can leave everything to us and 

get on with what matters most to you. 

Our services include: 

> Document Scanning 

> Microfilm Scanning 

> Microfiche Scanning 

> Document Storage 

> Records Management 

> Scan on Demand 

> Digital Mailroom 

> Invoice Capture 

> Online Document Hosting 

Discover the easy, hassle-free way to 

protect sensitive information like yours. 

Call 0800 612 4065 

or email support@storetec.net 

www.storetec.net 

London, Manchester, Birmingham, Newcastle and Hull. 

Your documents. Managed.

DM1811

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