Credit Management Jan:Feb 2019

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EDUCATION REACHING THE TOP The role CICM training has played in helping a credit manager fulfil her lofty ambitions. Alice Purdy ALICE Purdy is Performance Manager – Customer Contact Business and Community Solutions at E.ON Energy. Based out of its Phoenix Park office in Nottingham, she has been with the company for 11 and a half years. Before she embarked on her learning path with CICM she was not aware of the Institute and all of the various courses and learning options available. Now she stands as the first person at E.ON to complete Level 5 Credit Management and Collections, so she has a great overview of the whole training life cycle. “When I first joined E.ON I wasn’t a very confident person, but I had a tremendous passion for business and credit management,” Alice says. “When my manager suggested I should undertake some studies with CICM I jumped at the chance because I wanted to progress in my career as far as possible.” E.ON first discussed in-company training with CICM in 2011. The credit teams at E.ON are between 800-1,000 strong and it was the following year that the first students started training. At Level 3 stage tutors visit the offices for between 45-50 hours so the learning is well supported and predominantly exam based. “At first I found the classes quite nervewracking, but once I got going I really found my voice. The energy sector is quite different to many others as customers are paying for a service that they have already received, so the training had to be tailored specifically to us,” she adds. “This was my first training since I’d left school so engagement was always going to be key. The two tutors have a real skill of putting business scenarios into real life examples which made it far easier to understand. It was well-structured learning with knowledge being built gradually and logically.” Having achieved Level 3, Alice along with a number of other team leaders started Level 5. There is far more self-learning required at this level as there is less contact with tutors, although advice is always at the end of the phone. We completed one exam and five assignments for the Level 5 Diploma. The criteria for passing Level 5 changed in October; students now have to pass only four out of the six units which means it should only take a couple of years to achieve MCICM(Grad). So far, four groups have completed the Level 3 exams and another four will finish Level 5 in early 2019. During her studies Alice has been promoted twice and she is in no doubt as to why her career has been on such a steep upward trajectory. “The last six years working with the education team at CICM has been fantastic. I still refer to my text books regularly and often still speak to my tutors Mary Delahunty and Sarah Aldridge. I wouldn’t be where I am today without their help and support and being allowed the time and funding from E.ON. And my CICM tutors feel like colleagues beyond learning. I ring them every month or so. CICM branch meetings are also a fantastic network of support and advice.” And the benefits are obviously twofold for Alice’s company too, as Wesley McMullen, Small and Micro Business Customer Contact Manager, Business & Community Solutions at E.ON UK explains: “I was Credit Operations Manager before Alice moved into her new role and her training with CICM had a big impact on her insight and on our business. “Her in-depth knowledge around the legal aspects surrounding credit management was invaluable. She helped to shape new processes by relaying her knowledge to the team in a way they could easily understand. This in turn helped to create the best practice and processes that shape the training we provide,” he says. “The coaching and mentoring Alice has given our teams have brought greater context to their role and delivered real change in the way we engage with our customers.” And Alice is proving to be a real inspiration to those now coming through the ranks at E.ON. “The junior members of our teams see her dedication and passion and want to follow suit. She is also now a part of our talent programme who sits on our board so she can spot the stars of the future.” The Recognised Standard / www.cicm.com / January / February 2019 / PAGE 48
Tailored and bespoke training for your credit team Your specialism is our specialism At the CICM we know that credit and collections is a unique profession, and your business calls for a training solution that is not ‘off-the-peg’. We take pride in delivering practical and effective learning to credit and collections teams. Our training is designed and tailored to your business needs and to deliver results. Your team will learn from our specialist trainers, who all have vast experience in the profession and will share their real experiences and successes. WWW.CICM.COM Our specialist team will manage everything from start to finish. To find out more information contact – T: 01780 722907: E: training@cicm.com: W: www.cicm.com Tailored and bespoke training in... Developing Credit Strategy; Building Business; Managing Risk; Complying with Regulations; Improving Customer Relations; Collecting the Cash; Negotiating and Influencing; Psychology of Collections; Achieving Targets; Debt Recovery; Insolvency; Management Skills. The Recognised Standard / www.cicm.com / January / February 2019 / PAGE 49
Page 1: CREDIT MANAGEMENT CM JANUARY/FEBRUA
Page 4 and 5: EDITOR’S COLUMN The need for cons
Page 6 and 7: NEWS IN BRIEF CICM TO RELAUNCH EAST
Page 8 and 9: NEWS IN BRIEF Pack your bags NEW a
Page 10 and 11: NEWS IN BRIEF Prize Winners Two ca
Page 12 and 13: INSOLVENCY Trust, transparency, con
Page 14 and 15: OPINION AUTHOR - SEAN FEAST FCICM P
Page 16 and 17: OPINION AUTHOR - SEAN FEAST FCICM M
Page 18 and 19: TOWN AND COUNTRY CHEMICAL REACTION
Page 20 and 21: CREDIT PRODUCTS DUN & Bradstreet of
Page 22 and 23: VIEW FROM THE SEAFRONT A classical
Page 24 and 25: COUNTRY FOCUS Northern Ireland is o
Page 26 and 27: TRADE TALK PANIC STATIONS How busin
Page 28 and 29: INTERNATIONAL TRADE Monthly round-u
Page 30 and 31: HIGH COURT ENFORCEMENT OFFICERS ASS
Page 32 and 33: OPINION PULLING THE WOOL Looks can
Page 34 and 35: 80 YEARS OF THE CICM Meeting of min
Page 36 and 37: PAYMENT TRENDS Reasons to be cheerf
Page 38 and 39: THE RECOGNISED STANDARD CICM Britis
Page 40 and 41: LEGAL MATTERS More FOS anyone? Prop
Page 42 and 43: INTRODUCING OUR CORPORATE PARTNERS
Page 44 and 45: INTRODUCING OUR CORPORATE PARTNERS
Page 46 and 47: ASK THE EXPERTS Payment received? W
Page 50 and 51: HR MATTERS Deliberate data disclosu
Page 52 and 53: CAREER’S ADVICE NEW YEAR NEW ROLE
Page 54 and 55: The Recognised Standard / www.cicm.
Page 56 and 57: AWARDING BODY LEVEL 3 DIPLOMA IN CR
Page 58 and 59: BRANCH NEWS Deal or No Deal Confere
Page 60 and 61: TAKE CONTROL OF YOUR CREDIT CAREER
Page 62 and 63: View our digital version online at
Page 64 and 65: Cr£ditWho? CICM Directory of Servi
Page 66 and 67: Cr£ditWho? CICM Directory of Servi
Page 68: www.tcmgroup.com Probably thebest d

Credit Management Jan:Feb 2019

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