kingdom capitalconcierge

robbartpn

Part of Kingdom Services Group

CAPITAL

CONCIERGE

SERVICES

WE TAKE CARE OF

YOU, SO YOU DON’T

HAVE TO.

Reception & Front of house

management

Corporate helpdesk


Part of Kingdom Services Group

Part of Kingdom Services Group

A WARM WELCOME FROM OUR CEO

TERRY BARTON, BA (HONS) LAW

CONCIERGE SERVICES

LEADING CONCIERGE

SERVICE

Kingdom is one of the largest, independent and privately owned companies specialising in

security solutions, facilities management, environmental protection, recruitment and

concierge within the UK, Ireland and South Asia. We operate on a £100million+ turnover,

and we’ve worked hard to get here. We successfully manage and lead thousands of high

quality service personnel in highly complex public-facing environments, and support each

one of them through a national network of regional offices. In turn, these are supported by

our National Support Centre.

CAPITAL CONCIERGE

ENHANCES YOUR CUSTOMERS’

EXPERIENCE WITH EVERY

INTERACTION

Together, we form a strong network that is able to uphold the highest

standards of support for our customers. Kingdom is considered the benchmark for quality

in our industry, and we are accredited by all major UK quality assurance bodies.

We have even won many awards for our work, and these spur us on to replicate and

exceed our success in the future.

Kingdom operates within a fast-paced culture, which requires a clear vision and

passionate commitment to our customers and colleagues, whist maintaining integrity,

honesty and openness throughout. As recognised pioneers of innovation in our industry,

we are driven to explore new ways of working and fresh approaches to progression within

the support services market. Our recognised competence and ability to deliver quality

services – as our customers rightfully demand – is driven not just be our products,

but by our people.

Try us for yourselves. We’re confident that Kingdom can take you from informal

conversation to professional contract award.

GIVE US A CALL

CONCIERGE SERVICES

Capital Concierge provides a

variety of concierge and

value-added customer

services for our clients.

These range from the

provision of access to

discounted theatre tickets,

chauffer services, and travel

essentials, through to the

efficient and discrete

provision of emergency

solutions. From flowers to

flight bookings, and dry

cleaning to day trip

discounts, your visitor

experience is safe in our

hands.

RECEPTION & FRONT

OF HOUSE MANAGEMENT

Our reception teams take full

ownership of a client’s

reception area in order to

provide a world class visitor

journey tailored to meet

your specific requirements

and aligned with your brand

standards. Our highly

experienced management

teams support both client &

employee to ensure

continuous improvements.

GIVE US A CALL

CORPORATE HELPDESK

Capital Concierge can

manage your helpdesk

through call and email

handling, meeting room

management, escalation

procedures, and supporting

your general business needs

within general administrative

duties.

0845 051 7700

0845 051 7700


Part of Kingdom Services Group

Part of Kingdom Services Group

RECEPTION AND CONCIERGE - WELCOMING YOU AND YOUR GUESTS

FROM THE POINT OF ARRIVAL TO THE TIME OF DEPARTURE

OUR HAND-PICKED, 5-STAR CONCIERGE PROFESSIONALS HAVE A TRUE

PASSION AND EYE FOR GREAT CUSTOMER SERVICE

LEADING CONCIERGE

SERVICE

Capital Concierge plays its part to ensure that every visitor experience to your

facilities is memorable for the right reasons. Each aspect of our service ensures the

highest levels of customer satisfaction and is tailor-made to match your company

ethos, brand identity and corporate culture. By working closely with you as our

client, our service will quickly become the public face of your organisation.

We understand what makes your company tick, and will work with you to develop

a bespoke first point of contact experience for your guests to interact with,

as part of our commitment to enhance your corporate brand.

Capital Concierge represents a new approach and vision to Reception and

Concierge services. Our 5-star corporate Reception and Concierge

professionals will welcome your guests in to your business premises with

meticulous attention to detail and a smart and friendly approach.

Our professional Reception and Concierge teams provide unprecedented levels of

customer service and satisfaction, and will quickly adapt to your ethos to become

the public face of your organisation.

CLIENT FOCUSED

At Capital Concierge, we take a holistic approach to the planning of our concierge

services, and, as with everything in our organisation, embrace the developing

opportunities to champion innovation.

Our hand-picked, 5-star concierge professionals have a true passion and eye for

great customer service, and will engage and welcome your visitors to your

premises with a professional approach and a personal attention to detail

Although we seek to represent your brand identity in its fullest sense, we are

always on hand to make any suggestions that, from our experience, we feel may

further enhance your customer experience. The smallest details often make the

biggest impact, so the availability of a complimentary newspaper of choice, or the

presentation of fresh flowers, can be a nice touch to accompany either the

grandest or most discrete of visitor welcomes.

By choosing Capital Concierge to represent your brand from the point of arrival at

your facility, business premises or event, your visitors – and indeed your

colleagues – are sure to feel a sense of value and appreciation as their

expectations are professionally managed and exceeded. Delivering this quality

requires specialist selection, recruitment and training of key colleagues, who not

only demonstrate professionalism and innovation, but also offer warmth as well

as efficiency. At Kingdom, we take pride in our teams and have built a reputation

for high staff retention based on our commitment to supporting the personal and

professional growth of our colleagues. The more we invest into them, the more

they can do for our clients.

Our team at Capital Concierge aren’t just staff to us, or an outsourced hire for you;

they are brand ambassadors for all parties. We guarantee that their appointment

will form a key part of your organisational culture as well as helping to shape your

customer experience. Our drive to be the best - and to offer the best –

underpins everything we do at Kingdom.

GIVE US A CALL

0845 051 7700

GIVE US A CALL

0845 051 7700


Part of Kingdom Services Group

Part of Kingdom Services Group

“LET KINGDOM TAKE THE LEAD AND SHOW YOU THE WAY”

WHAT OUR CLIENTS

HAVE TO SAY:

WELCOME TO A WORLD OF KINGDOM SERVICE

The service provision of Security and reception is second to

none. All the years across many sites/buildings we have had

jointly a great working relationship and full understanding of

the Client/Tenants requirements and needs.

Ensuring that your visitors - and indeed your colleagues - are

welcomed, cared for and supported at your premises within a

range of concierge services, ensures that you can get on with

the operation and strategic running of your business, whilst

we take care of the first impressions and final flourishes that

your brand identity promotes.

- Building Manager

Knight Frank LLP

SECURITY SOLUTIONS FACILITIES MANAGEMENT CONCIERGE RECRUITMENT LOCAL ENVIRONMENT SUPPORT HYGIENE SUPPLIES TRAINING

AWARDS, ACCREDITATIONS & MEMBERSHIPS

As part of the Kingdom Group, Capital Concierge benefits from the groups longstanding

commitment to quality by embracing five key components: Safety, Health,

Environment, Service and Outcomes.

As a supplier to brand focused customers our investment and dedication to

quality and safety is taken extremely seriously. We regularly access experts in their

field to openly audit & challenge us and when we do it well, recognition follows.

GIVE US A CALL

0845 051 7700

GIVE US A CALL

0845 051 7700


Part of Kingdom Services Group

CONTACT

WORK WITH US

National Support Centre

Kingdom House

1 Woodlands Park

Ashton Road

Newton-le-Willows

WA12 0HF

Phone:

0845 051 7700

Email:

sales@capitalconcierge.co.uk

VISIT WEBSITE

FOR MORE INFORMATION

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