2019 Newsletter

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MEET THE SERVICE TEAM Meet the Derek Slack Motors Service Team. The unsung heroes who work tirelessly to ensure your trouble free motoring. As demand for Škoda cars grows so does our team, who between them possess many years of experience & technical knowledge. When you rely on something as much as your Škoda, it’s reassuring to know everything’s working exactly as it should. Our Škoda factory trained technicians have access to the latest diagnostic equipment and use only Škoda CitNOW Do you know what a constant velocity gaiter is? Or a dual mass flywheel? You will with our new workshop videoing program. Should our Technicians find a fault while working on your vehicle they will now text you a link to a video that takes you virtually to our workshop, allowing our technician to show you the work needed on your vehicle while it’s still on the ramp. This makes it quick & simple to understand what’s required, breaking down confusing jargon and allowing you to make more informed decisions. It’s vital that we have your correct mobile number on the day of your visit for this technology to work. Genuine Parts designed for longevity and to reduce wear and tear. They have the latest technology at their fingertips, endeavouring to repair your vehicle correctly, first time, saving you both time and money in the long run. There’s no inconvenience, either. From whileyou-wait servicing to courtesy cars, plus collection and delivery (within a prescribed distance), we’ll make sure leaving your car with us doesn’t interfere with your plans. FOR SERVICE, REPAIRS & MOT’S TEL: 01642 256100 Email bookings@derekslackmotors.skoda.co.uk Our Service team; Service Advisors, Technicians, Warranty Administrator, drivers, Campaign Co-Ordinator, Workshop Controller, led by Service Manager Chris Harrison (front right).
SERVICE NOTIFICATION CHANGES Historically we sent you service reminders by post, this is changing. We have introduced a new customer notification system that due to technology advances is sophisticated enough to use your vehicle registration number to look at your specific vehicle historic data such as age and mileage to predict future events like service & MOT dates, our old system was a one size fits all approach. Additionally, the new system is clever enough to use your chassis number to identify if your vehicle has a cam belt (opposed to a timing chain) and predict when it needs changing. It can also identify if you have an automatic transmission and therefore the date the gearbox oil change is required or likewise if you have a four wheel drive and need the Haldex oil changing. Moving forward we will contact you in this order; 1. email which will look like the one illustrated here which will have a subject line something like: ‘Your service is due - let’s get it sorted’. It will be from Škoda no-reply@skoda.co.uk. 2. Text. If you don’t respond to the email, your next notification will be by text which will look like the one illustrated here. 3. Post. If you don’t respond to the first two methods of contact, we will send you a reminder in the post. We leave this as a last resort to minimise environmental impact. Don’t worry if you don't have an email address. We appreciate that some customers are at different levels of ability using technology to others (we certainly are here amongst our team) but technology isn’t going away & affects our lives more each day, if you would like help arranging an email account or how to find e mails in spam or junk or enabling content then simply contact us. Jess is our Škoda Media Expert but has a team of helpers that will be delighted to help you create an email account or explain how to get the best from this new system. JESS HALL ŠKODA MEDIA EXPERT
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Page 9 and 10: THE LARGEST CHOICE OF USED ŠKODAS

2019 Newsletter

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