Business Action | February / March 2019

Independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

Independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.


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north enterprise




news & views

Where are your customers?

163,000 North Devon residents on this map

Wellbeing in the workplace

Keep your people happy and productive

Who’s in the hot seat?

10 questions for award-winning glamping owner

BBxpo 2019 even bigger

North Devon’s business show grows

Satellite image courtesy of Google Earth

business-action.co.uk | February / March 2019 | @businessactionm

We offer a wide range of

apprenticeships, at intermediate and

advanced levels, as well as higher and

degree levels, helping you to build a

skilled and enthusiastic workforce.

professional, trusted, ambitious



















Contact us on business@petroc.ac.uk

or 01884 235206 | www.petroc.ac.uk



Through our trusted broking team in Bideford, Towergate has access to a wide range of tailor made insurance solutions and risk management programmes.

Drawing on resource from our insurance experts across the UK, we can assist with insurance requirements locally, nationally and globally.

Contact Robin Glover on 01237 429 978

or email bideford@towergate.co.uk www.towergate.com

Towergate, 24 The Quay, Bideford EX39 2EZ

Towergate is a trading name of Towergate Underwriting Group Limited. Registered in England Number 04043759. Registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN. Authorised and Regulated by the Financial Conduct Authority.


Welcome to the first issue of

Business Action, the independent

North Devon-based

business magazine.

As our cover photo shows

(right), North Devon is a

large, remote area with some

163,000 people spread out

over 800 square miles –

compare that with the 260,000

population of Plymouth

squeezed into 33 square miles.

Where are the towns and the

people? Most is luscious green

and that is its charm and, for

businesses, also its challenge.

A commercial cloud

With no central focus, North

Devon has the potential to

be a distributed business

network – a commercial

cloud – but only if businesses

connect with each other.

Business Action aims to

connect businesses by channelling

news and information,

and through events and

initiatives. We bring you news

and views from across these

800 square miles, from new

and established businesses,

from large and small, from

those operating locally and

those exporting across the

globe, and from organisations

supporting business.

Who are Business Action?

The magazine is produced by

Need it Find it, a partnership

formed to produce a regular

advertising leaflet in Bideford.

The concept was created by

Alan Williams, who established

will writing practice

Wills at Home in 2008, and


BBxpo 2019

developed by experienced

writer and business journalist

Robert Zarywacz, who

manages communications

partnership Zarywacz.

Following the leaflet’s

success, Alan suggested

holding a business exhibition

in Bideford and Robert

developed this into the first,

successful Bideford Business

Expo (BBxpo) in October

2018. From this, it became

clear to both that North

Devon needed a dedicated

business news channel and

Business Action, previously

produced ad hoc for the

NDBA networking group, has

been reborn as a fully independent

business magazine.

Strong businesses in 2019

This first issue appears when

businesses must support each

other more than ever with so

much uncertainty and change

in the air. However, Business

Action believes the innovation,

resilience and tenacity

of North Devon businesses

will enable them to succeed

whatever challenges they face.

BBxpo returns to the Devon Hall, Bideford College bigger and

better on Thursday 24 October 2019 with the capacity for 50+

exhibition stands plus networking buffet and workshops.

Stand space is available at the 2018 rates, enabling businesses

of all sizes and sectors to exhibit from just £75 – see

page 18 for details or book your space now at bbxpo.uk


North Devon Enterprise Day on Thursday 24 October 2019

provides a focus for all businesses to develop, improve and

expand and to support other businesses through events and

other activities. Every business can take part and we will be

compiling an online ‘enterprise wave’ – see page 18 for details

or visit business-action.co.uk

Cover image and image above of North Devon courtesy of Google Earth




College nationwide ranking success................................................. 2

Finance firm’s investment fund increases...................................... 2

Best beach loos in England...................................................................... 3

New investor for travel tech firm............................................................ 4

Food supplier achieves global standard.......................................... 4

Sign Maker exhibits across the country........................................... 5

Office printer firm starts 2019 with new showroom................. 6

Marketing wizardry leads to more than signs.............................. 6

Start recycling your waste polystyrene............................................ 7

Workplace stress.............................................................................................. 8

High performance in the workplace.................................................... 9

Protect your business from cyber crime......................................... 10

Getting connected is key to success................................................. 10

Boosting your restaurant sales.............................................................. 11

Can Brexit transform businesses into exporters?.................... 12

Free workplace needs assessment..................................................... 13

In the hot seat: Bella Given....................................................................... 14

People...................................................................................................................... 15

All change at Bideford heating firm..................................................... 16

North Devon Networking Lunches....................................................... 16

Business listings.............................................................................................. 16

Motorised machine to sift beach plastic.......................................... 17

Business on the move.................................................................................. 17

BBxpo 2019.......................................................................................................... 18

North Devon Enterprise Day..................................................................... 18


Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk



Vol 1 Issue 1 – Feb/Mar 2019 – distribution 2,000 across North Devon


Alan Williams

Advertising & Publisher

t: 07970 671192

e: alan@business-action.co.uk

© Need it Find it 2019. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

@businessactionm | February / March 2019 | business action 1




North Devon wealth manager

and independent financial

advisers Philip J Milton

& Company Plc has been

appointed to manage a

further £55 million on behalf

of more than 1,600 new

individual investors.

Approached to help

The firm did not seek out the

opportunity, but was contacted

for its connections,

stability, trust and reputation

following the suspension of

the fund’s previous Londonbased

investment manager

by the Financial Conduct

Authority in December.

Managing director Philip

Petroc has been rated first out of 183 UK Further Education colleges

by education industry magazine FE Week

Toasting success: (from left) FE Week publisher Shane Mann, Petroc

principal Diane Dimond, Petroc vice principal Bill Blythe and FE Week

editor Nick Linford

Skills are one of the top

concerns for North Devon

businesses and the area has

received a massive boost

after Petroc was named top

Further Education college out

of 183 colleges in the UK in

FE Week’s annual NICDEX

league table.

NICDEX rates colleges in

four categories – learner satisfaction,

employer satisfaction,

16-to-18 positive progression

and adults into employment

– with a maximum potential

score of 40. Scores are based

on official criteria published

by the Department for


Petroc scored 93.8% for

employer satisfaction, 92%

for 16-to-18 positive progression,

56% for adult progression

into work and 81% for

learner satisfaction. Petroc’s

overall score of 36 placed it

two points above the second

place colleges and knocked

previous winner Exeter

College off the top spot.

Diane Dimond, principal

and CEO, said: “We’re

absolutely delighted to be top

of this highly-regarded league

table, improving on last year’s

second place.

“My thanks go to all of our

amazing staff and hardworking

students, as well as

employers and partners in

the area who work so closely

with us.

“At Petroc, success at

Milton commented: “Earlier

in the year, we achieved a

record £150 million under

our discretionary management,

where clients entrust

us with the daily decisions

for the management of

their capital with us. This is

something of which we were

immensely proud, albeit

Brexit-related volatility has

made this task challenging.

“This addition will take

total funds under our

management to over £200

million, which is a wonderful

achievement. This is also an

incredibly positive endorsement

of our services in that

the decision of the fund’s

every level is promoted as a

positive driver for continuing

in education and gaining

employment and every year

our students go on to the best

universities in the country,

higher and degree apprenticeships

as well as skilled careers.

“We pride ourselves on our

strong links with employers,

ensuring our learners have

great work opportunities

trustees and administrators

to appoint us reflects the

firm’s prowess, competence

and capabilities, as well as

our integrity and longevity.”

Philip J Milton &

Company will manage the

extra, segregated funds

without providing financial

advice at this stage and its

existing systems are fully

capable of managing the

increase in its work load.

“This really is wonderful

news for the firm,” added

Philip. “Our existing discretionary

investment clients

will also benefit as this gives

us improved economies of

scale and new investment

available to them, and I truly

believe this is why we have

such success with student

progression into employment.

We work closely with

organisations across a wide

range of sectors, and value

their feedback to shape our

curriculum and ensure we’re

meeting the needs of our

communities. The fact that

over 93% of employers would

recommend us as a training

provider is fantastic and

makes me extremely proud.”

Devon as a county scored

highly with City College

Plymouth, Exeter College and

South Devon College also

achieving top 12 positions.

Investment in Petroc’s

services will continue after

the announcement that it has

secured £1.2 million from the

European Regional Development

Fund to create a Centre

of Technology and Innovation

Excellence at its North Devon

campus in Barnstaple.

■■Details 01271 345291 or


Financial advisers to manage a further £55 million

opportunities for further

possible diversity and

support to existing holdings.

“We shall also be viewed as

a bigger ‘player’ in the market

at large, giving us the opportunity

of being propelled into

a new level of operation.”

Future expansion

Philip believes it will support

expansion of the firm’s

services and 30-strong team

and boost the North Devon

economy. He says it shows the

area is establishing the gravitas

to attract such confidence

from across the country.

■■Details 01271 344300 or


2 business action | February / March 2019 | business-action.co.uk

Best beach loos in England

North Devon might have the

best natural attractions in the

country, but that’s not enough

for visitors these days: they

want the best facilities too.

Putsborough Sands is

demonstrating how the area’s

businesses are investing in

high quality facilities after

receiving the Loo of the Year

2018 award for Best Loo

within 50 metres of a shoreline

in England.

Rob and Sarah Tucker,

owners of Putsborough

Sands, are investing their

own funds to provide the best

possible visitor experience.

“We rebuilt the toilet block

at Putsborough in the winter

of 2015/16 and reopened

it for Easter 2016 to great

acclaim,” says Rob. “I don’t

think anyone ever expected

us to do the job quite so

well. We spent more than

£250,000, installing solid

Idigbo doors, great tiling and

expensive china.”

Rob and Sarah made the

investment because they

Toilets make a big impression on visitors and, with local authorities

closing more public conveniences, the private sector has to work

twice as hard to maintain North Devon’s high standards. Putsborough

Sands has received recognition in the 2018 Loo of the Year Awards

as providing the best loo within 50 metres of a shoreline in England

wanted visitors to enjoy the

same high quality experience

they would have in a restaurant

or hotel.

The Loo of the Year Award

examines many different

criteria including signage and

communication, decor and

maintenance, fixtures and

fittings, cleanliness, hygiene

equipment, air quality, extras,

security, access, baby changing

facilities and overall management

care. Their aim, since

their inception in 1987, is to

encourage and promote the

highest standards in ‘awayfrom-home’

washrooms. They

are now the accepted industry

standard and facilities are

judged by unannounced visits

during the year.

Rob continues: “The Loo of

the Year Award people came

to have a look and, up until

now, we have been awarded

the top Platinum award,

which really pleased us. This

was an acknowledgement of

the great job we had done and

that the toilets were really first

class. The Platinum award

was, I believe, just for attainment

of a great standard.

“This year we were nominated

for an individual award

in a national category as well

and we can now claim to have

the best toilets in England

within 50 metres of a beach.

We are a market sector leader

– something we are very

proud of.”

Rob adds that the standard

of toilets included in this

year’s awards was exceptionally


Putsborough Sands car

park, shop and toilets are

open all year round for visitors

to the beach.

■■Details 01271 890231 or


@businessactionm | February / March 2019 | business action 3

New investor for

travel tech firm


ECI Partners, a UK growthfocused

private equity firm,

has purchased Phoenix Equity

Partners’ stake in Bidefordbased

Travel Chapter, which

markets more than 5,000

properties across the UK

through holidaycottages.co.uk

and other web sites.

Phoenix Equity Partners’

sale delivers a return of 3.6

x investment cost and a 62%

internal rate of return (IRR)

for investors in Phoenix’s

2016 Fund. Financial terms

have not been disclosed.

Established in 1989, Travel

Chapter has developed a

leading, technology-driven,

marketing platform for

holiday lettings in the UK,

which features many sophisticated

marketing capabilities

and a highly rated customer

service model.

Business expansion

Phoenix partnered with

Travel Chapter’s chief executive

officer, Jamie Morris, in

2016 to support the expansion

of the business through

a combination of organic

and acquisitive growth. Since

then, 20 acquisitions were

completed, the number of

properties under management

and the number

of employees more than

doubled, and profits increased

threefold. Jamie will continue

to lead the business through

the next stage of its growth.

Will Skinner, partner

at Phoenix, said: “We’re

delighted to have been part of

the Travel Chapter story. It’s a

terrific example of how we can

partner with a talented team

and use our capital to rapidly

and materially grow a business

together. We wish the team

and the new investors every

success in the years to come.”

Jamie Morris, chief executive

officer of Travel Chapter,

said: “Phoenix have been

fantastic partners over the last

few years and I would like to

thank them for their support

and experience, which have

proven invaluable. I look

forward to working with

ECI over the coming years

as we continue to grow the


George Moss, partner at

ECI Partners, added: “We

are delighted to partner with

Jamie and his team at Travel

Chapter. Given our prior

strong experience and 20-year

track record in the sector,

we’re excited about working

with them over the next phase

of the business’ growth. Travel

Chapter has a strong, resilient

business model and some

exciting opportunities ahead.”

Future plans

Travel Chapter has grown its

team from 47 in 2012 and

now employs more than 260

people across the UK – most

of them based at its Bideford

HQ – with this number set to

exceed 320 in 2019.

Team responsibilities range

from reservations to customer

services, property account

managers, new business,

finance, marketing and technical.

The company values

its people highly and actively

encourages training, personal

growth and development of

all of its team members.

The company started at

Bideford Quay, then moved

to Northam before opening

its purpose-built headquarters,

Travel Chapter House

on Gammaton Road, East the

Water in 2017. A large extension

is being built during

2019 to house the growing

team and growth plans.

Travel Chapter’s offices

across the UK include Bristol,

Newcastle, Norfolk, the

Lake District, Harrogate. Its

regional property account

managers and new business

managers stretch across

the country from the tip of

Southern Cornwall to the

Highlands of Scotland.

■■Details 01237 426287 or


Kelly Williams, sales and marketing director, Savona Foodservice

Food supplier achieves

highest global standard

Savona Foodservice, which

acquired Ilfracombe Wholesale

Grocers, has been

awarded BRC AA standard

in Storage and Distribution

at both its Ilfracombe and

Oxford depots.

AA is the highest

possible score awarded by

the scheme, which aims to

maintain product integrity

during storage and distribution.

BRC Global Standards

currently operate in 130

countries and BRC auditors

are known to be experienced,

well-practised and welltrained,

so achieving top

score is a big achievement for

the company.

“AA standard isn’t just

another accreditation,”

commented Mike Morgan,

director and general

manager at Savona’s Oxford

depot, “it is an external

recognition of the investment

that we have made to

achieve the highest possible

quality assurances.”

Kelly Williams, sales and

marketing director, based in

Ilfracombe, added: “We’ve

always known that our

company is built on quality

and accreditation at the

highest levels simply gives us

third party verification and

allows us to share this with

prospective customers.”

Since 2016, Savona has

doubled cold store capacity

at Ilfracombe, developed

a state-of-the-art freezer

extension at Oxford and

won multiple contracts.

Savona continues to invest

in improving its services

and is preparing to launch

its pioneering online

ordering platform, which

uses Artificial Intelligence

programmed specifically

for the food sector, to offer

customers a sophisticated yet

quick and easy service.

Visit Savona Foodservice

South West’s Annual

Catering Exhibition 2019

at Exeter Racecourse, 10am

to 4pm, on Tuesday 26


■■Details 01271 862569 or


4 business action | February / March 2019 | business-action.co.uk

Umberleigh-based The Sign

Maker has built up a large

customer base across the

world via its web site, but,

with constant changes to

algorithms and online practices,

finds staying at the top

of the search engine rankings

a growing challenge.

“Until now we’ve relied on

the internet totally and felt

we had to try something else,”

explains managing director

Kate Price.

When Devon County

Council announced its

2018 Business Promotion

Grant scheme, the company

obtained a grant to support

its first ever attendance at

a trade show: the Family

Attraction Expo at the NEC,

Birmingham last November.

“There’s no point in just

printing banners, we need to

show people what we make,”

continues Kate. “We started

preparing the stand in August

and had to get it all together

so thought we would try it

out at Bideford Business Expo

in October.”

After planning to exhibit

at one exhibition, the Sign

Maker ended up exhibiting

locally in Bideford, regionally

at the South West Business

Expo in Exeter and nationally

at the Family Attraction Expo

at the NEC.

As its name suggests, the

Sign Maker specialises in


Sign Maker exhibits

across the country

Giving clear signs: (from left) sales specialist Debbie Stevens with

managing director Kate Price on The Sign Maker exhibition stand

high quality, bespoke signs

and memorials. Its products

range from made-to-order

wooden signs to stone, slate,

granite and marble signs

as well as painted signs,

house name plates, engraved

plaques, safety signs plus a lot

more. All signs are designed

and manufactured by skilled

carpenters, engravers and

painters as well as by CNC

equipment and sand blasting

at the company’s Umberleigh

workshop. Its customers

range from individuals

wanting a single sign for their

house to businesses requiring

commercial signage.

The aim of attending the

Family Attraction Expo was

to build relationships with

visitor attractions requiring

multiple signs, although

Kate said they also met many

farmers looking to diversify.

She added that the response

from visitors was good with

one asking “why is all the

good stuff made in Devon?”

The exhibitions have

started to generate orders

and also provided many new

contacts for the future.

After this first taste of trade

shows, Kate is looking forward

to exhibiting at further events,

including agricultural shows:

“We’ve got to do it again to

create an impression.”

■■Details 01769 561355 /

561314 or sign-maker.net

Visit ideaengine.co.uk to see all the

brands that we have brought to life

online, in print, outdoors and in a

whole host of other ways.

North Devon Counselling

Kelly Smith

Individual Counselling for

Children, Adults and Young People


Supervision for those

who work in Counselling

and support professions


01271 324594 or 07974306711

The Therapy Shed, Pilton ~ 07872 501606


Web, Brand, Advertising, Design, Literature

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@businessactionm | February / March 2019 | business action 5

Office printer firm

starts 2019 with

new showroom

Clarity Copiers North Devon

got off to a flying start for

2019 with a move into new

premises on Barnstaple’s

Roundswell Business Park.

Account manager Paul

O’Brien says having a local

office is absolutely essential

as customers demand good

local service: “Customers tell

us that is what they want.

They can come to a local

showroom and see equipment

demonstrated before they buy

rather than having to trust a

web site.”

The new premises

comprise a showroom,

where customers can make

appointments for equipment

demonstrations, as well

as workshop facilities for

servicing equipment.

“The new showroom has

a wider range of demonstration

equipment and a

greater quantity of spares

and consumables, so we

can improve service levels,”

continues Paul.

The new showroom also

offers on-site parking for

customers, making it more

convenient to visit.

Clarity Copiers, which

specialises in supplying multifunctional

printing devices to

Nice logo

But what do you

actually do?

satisfy customers’ combined

printing, scanning and photocopying

requirements, was

established in Devon in 1977

by managing director Leo

T. Whittington and service

director John Eldridge. The

company focuses on continuity,

in its relationships

with customers, suppliers

and employees. In North

Devon, service manager

Perry Scibilia has been with

Clarity since 1993, while

Paul O’Brien joined in 1995.

It is an authorised supplier

for brands including Ricoh,

Olivetti, OKI, Kyocera and

Océ Large Format Copiers,

although its primary supplier

is Sharp Electronics (UK)

Ltd and Clarity has supplied

Sharp print devices in Devon

for 38 years.

Clarity has some 20,000

customers across the UK

with 3,500 customers in

Devon. Paul says that after

a very strong performance

last quarter, brisk business

has produced a flying start

to 2019 for Clarity Copiers

North Devon in its new home.

■■Details 01271 374061 or



Marketing wizardry

leads to more than signs

Wizard Signs & Print, which

started in 1997 in Bideford

Pannier Market purely as a

sign shop, is launching its

marketing services in 2019.

Now run by Wez Morris

and Amanda Carter at

Clovelly Road Industrial

Estate, Wizard has added

many new services since

2016, including canvas and

wallpaper printing, vehicle

wrapping, stationery and a

full workwear range as well

as all types of printed media

and bespoke splash backs.

In 2018, Wizard Design

& Media was introduced to

offer a full branding service,

including web design,

logo creation and visual


New marketing services

this year include social

media marketing and

training, web site audit,

including required legal

documents and GDPR, and

positive content creation.

Wez and Amanda have

considerable experience in

design, signage and print,

and lead all projects personally.

Wez has years of handson

experience in the signage

Nice photo

But what’s

the price?

and display industry, while

Amanda’s career has given

her experience in design and

visual merchandising.

They are supported by

a team of two installers, a

marketing and web designer

and a skilled production

team, all on hand to create a

customer’s brand and bring

their ideas to life.

Wizard works with

all types of business and

clients include Rockpool

Cafe, Westward Ho!, PWR

Electrics, Bradley Roofing

and Atlantic Bathrooms,

Bedrooms & Kitchens.

Wez says: “People don’t

know we are not just a sign

company and that with our

vast range of products we can

put their brand on anything.

“We enjoy being creative

and taking a client’s ideas

and creating a full brand

and watching their business

grow. The best part is

seeing the client’s satisfaction

when they pick up a finished

project developed from their

idea and visualised on a

printed proof.”

■■Details 01237 476100 or



Business Action aims to

cover business news across

North Devon and we’re

always looking for interesting

stories from businesses.

We welcome press releases,

but prefer to talk to people,

conduct interviews and,

where we can, visit businesses

to obtain real insight.

You don’t have to be an

established, big success to

make the news – we’re very

interested in those starting

out small.

We’re also approachable –

pick up the phone and call us.

■■Call Robert Zarywacz on

07971 176044 or email


Nice video

But how do I

buy one?

A word is worth a thousand pictures

We write choice words for your business at pressme.co.uk

6 business action | February / March 2019 | business-action.co.uk

Further investment by North

Devon waste management

experts SWM has enabled it

to offer a polystyrene recycling

service, following the

company’s acquisition of a

Bergmann EPS Compactor.

The compactor can recycle

clean, white polystyrene by

breaking it up in a hopper

using screw technology, then

forcing it through a channel to

create compacted solid blocks.

The blocks are more efficient

to transport and can be fed

back into the supply chain,

reducing litter and keeping

more materials out of landfill.

Recycled into products

Expanded Polystyrene (EPS)

is 100% recyclable and thousands

of tonnes of polystyrene

are recycled every year in the

UK and turned into beach

huts, picnic benches, picture

frames and other products.

However, the market for

recycled styrofoam is diminishing

and many recycling

companies no longer accept

polystyrene waste.


Start recycling your

waste polystyrene

Environmental damage

This service is especially

relevant to businesses as

polystyrene is a popular

packaging material due to

its effective insulating and

protective qualities.

However, polystyrene is

large and bulky – composed

of up to 98% air – and can

take up significant space in

waste bins, filling them up

more rapidly and requiring

them to be emptied more

often. Waste polystyrene is

easily blown around, causing

environmental nuisance in

surrounding areas. It is very

slow to biodegrade and can

be damaging if consumed by

wildlife. Traditional disposal

can be both financially and

environmentally expensive.

Polystyrene recycling is the

latest in SWM’s comprehensive

range of waste services.

The company offers a free

waste audit to businesses to

identify potential efficiencies

and cost savings.

■■Details 01769 574266 or





Simple Recruitment have designated sectors to provide

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recruitment solutions to employers and jobseekers in

North Devon.

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@businessactionm | February / March 2019 | business action 7


Workplace stress:

Prevention is better than cure

Statistics show that between

December 2017 and 2018

15.4 million days at work

were lost due to ill health, and

that the vast majority of this

was linked to stress, depression

and / or anxiety, with

an average of 25.8 days per

person over 18 years old.

Mental health is now

talked and written about

more than ever before. We

have an increased awareness

and empathy towards it, so

how can it be that so many

people are still unable to

maintain their working lives

healthily? And what can we

do about it?

As a professional counsellor,

I have to attend regular

clinical supervision sessions,

where I off-load to another

professional counsellor /

supervisor. This happens once

a month and is a completely

confidential space where I can

explore any blocks I may feel I

have within my work, but also

to talk about how I am, how

I am managing my workload,

my work / life balance and my

own health – essentially it is

‘counselling for counsellors’

and, most importantly, it is

an absolutely, non-negotiable

aspect of the Ethical Framework

for counsellors: I cannot

practise without it.

So, what’s stopping

supervision being on offer to

everyone within the workplace?

I am not suggesting

everyone would want it, but

what about having it on offer

for those who do?

Now, I know many

employers include supervision

within line-management

roles, but this just isn’t the

same. An employee is not

going to admit to their linemanager,

or possibly anyone

within their place of work,

that they are struggling. I am

talking here about external,

completely confidential

Professional counsellor and supervisor Kelly Smith suggests that

confidential discussion with an external supervisor is an effective

approach to reducing stress at work

supervision, provided by a

professional supervisor who

can listen, with empathy and

without judgement, offer

support and understanding,

and help to explore strategies

to reduce stress, while

still managing to continue


The hormone, cortisol, is

released during stressful situations

to provide the body with

increased glucose in order to

produce more energy to fight

or flee a stressor. This reaction

happens within the reptilian

part of our brain, the amygdala,

and is a life-saver if we

actually need it. The problem

here is that we rarely actually

need it for what it was originally

intended, therefore the

Practical tips on managing stress

➤➤Track your stressors – keep a diary for a

week or two to identify which situations

cause most stress and how you respond

to them

➤➤Develop healthy responses

➤➤Establish boundaries

➤➤Take time to recharge

➤➤Take breaks within the working day

➤➤Eat well

➤➤Keep hydrated

➤➤Practice mindfulness

➤➤Get some support

➤➤Talk – to a family member or friend, or

access professional support

excess energy now presents as

stress and anxiety, and never

increases productivity.

In the short term, it slows

our sensory processing and

functional skills, such as

memory, while in the long

term increased cortisol levels

lead to raised blood-sugar

levels and potentially a whole

range of physical and mental

ill-health issues.

Studies show that stress is

a factor in an ever-increasing

number of health problems

and whatever we can do to

reduce this must be regarded

with a sense of priority.

A significant, beneficial

factor in attending supervision

for me is merely taking

the time for myself – time to

reflect and, sometimes, just

to breathe. We all lead busy

lives and it can be very easy to

get on a treadmill that we feel

we have no control over and

no idea how to slow down or

get off. The faster we run, the

more cortisol we produce and

the more stressed we feel.

Having someone reflect

this back to us can help us to

really see this and to possibly

recognise that we are running

at a pace that isn’t sustainable.

Sometimes we need permission

to slow down before we

fall down.

It is my goal that talking

therapies, in any form, be it

supervision for work or counselling

for our personal lives,

become as commonplace as

going to the gym, eating well

or having a massage – just a

very ‘normal’ aspect of maintaining

a healthy lifestyle, and

employers could have a huge

impact by offering this, and,

of course, by accessing this

themselves. I am talking about

getting everyone talking,

before stress takes hold.

■■Details 07872 501606 or



8 business action | February / March 2019 | business-action.co.uk




The missing connection

Mental health and diagnosable

issues feature a lot in the

media at the moment. There

is considerable evidence that

mental ill-health has huge

impacts on the economy due

to absenteeism of employees,

lack of motivation, poor timekeeping

and low productivity.

Understanding where our

mental health comes from

has immeasurable impacts.

According to Dare2BU, a

team of four North Devon

women who aim to make

the area the most mentally

healthy place in which to live

and work, a state of wellbeing

offers limitless potential, effective

and efficient work, and

clearer decision making.

They add that even those

who run a small business,

whether it’s a ‘one-man band’

or just one or two employees,

would be remiss to overlook

the greatest untapped

resource available – the innate

mental health, wisdom and

capacity for insight within all

human beings.

How many people suffer?

It is estimated that one in four

people suffer with a mental

health problem, every year.

Do you see people around

you who appear to be OK?

Successful, happy and getting

on with things?

A larger portion of people

who appear to be OK on the

surface are carrying on despite

their inner turmoil. Many

may not be diagnosed with

issues; however, their state of

mind isn’t clear and as a result

their personal lives and work

performance suffer.

Reaping rewards

Dare2BU says we cannot

determine who will struggle

with their mental health, but

we can understand where

A two-day conference at Caddsdown, Bideford on 14 & 15 March

focuses on the missing connection between high performance in the

workplace and understanding mental health. Hosted by Dare2BU, it

aims to make North Devon the most mentally healthy place in which

to live and work

The Dare2BU team: (from left) Lucy, Julie, Bec and Debra

clarity and wellbeing come

from. A clear mind will have

us feeling happier, healthier

and less stressed.

But how do we clear our

minds? Understanding how

our minds work and where

our experience comes from

starts to clear our minds. Life

becomes easier and lighter.

Common sense tells us that

this state of mind supports

problem solving and stronger

team working and helps

produce better results.

Two-day conference

All this will be covered during

Dare2BU’s two-day ‘High

Performance in the Workplace’

conference at Caddsdown

Business Centre, Bideford on

14 & 15 March 2019.

Over the two days,

Dare2BU will share a

simple but profound understanding

that points people

to a healthier state of mind.

Creating a space for all

employees to see their own

wellbeing brings limitless

potential to the workforce.

They will discuss how this

understanding is the solution

to all business problems: staff

engagement, conflict resolution,

making money and

much more. The impact of

looking after staff wellbeing is


Is the mental health and

wellbeing of you and your

employees on your To-Do list?

Perhaps it’s time that it is.

Target audience

This event is aimed at every

business and organisation,

large or small, looking to

increase income, reduce stress

and / or resolve employee

issues. HR managers, directors,

small business owners,

managers, leaders and

employees can benefit from

this event, both in and out of

the workplace.

Dare2BU team and aims

The Dare2BU team all live and

work in North Devon. Each

member – Debra, Lucy, Bec

and Julie – has seen incredible

changes in their own life and

is passionate about sharing

this understanding across

North Devon.

What they will be sharing

during the conference has

been shared with many

top companies around the

globe in America, China and


This has enabled them to

achieve previously unimaginable

results, doubling

business earnings, solving

long-standing and seemingly

unsolvable problems, and

uncovering and avoiding fatal

business flaws.

Dare2BU wants North

Devon businesses to tap into

the understanding of the

mind that they will be sharing

to see for themselves how

they can be more successful

and find the insights needed

to sustain success in a world

that is changing at an everaccelerating


The event

Throughout the two days

there will seminar-style talks,

question and answer sessions,

networking over coffee breaks

and an opportunity to win a

Dare2BU ‘Workplace’ package

worth £2,000+.

All of this will be underpinned

by lots of fun too,

because we have all seen the

benefit of having a lot of fun

and a relaxing time.

■■For more details and to reserve

places at the Dare2BU

High Performance in the

Workplace conference, visit


@businessactionm | February / March 2019 | business action 9

In recent years, cyber and

data attacks have emerged as

one of the most significant

threats facing organisations

of all sizes. The internet and

other network operations

have created risks that were

unheard of less than a decade

ago. When cyber and data

attacks (such as data beaches

and hacks) occur, they can

result in devastating damage,

such as business disruptions,

revenue loss, legal fees and

forensic analysis and customer

or employee notifications.

It is important to

remember that no organisation

is immune to the impact

of cyber and data crime. As a

result, cyber and data liability

insurance has become an

essential component to any

risk management programme.

Existing insurance policies

such as commercial combined,

management liability or

professional indemnity insurance

may provide very limited

elements of cover against

cyber and data risks. However,

businesses should consider

purchasing cyber and data

insurance, particularly if they:

Starting a business is always

a challenge and the transition

from a military career to

the commercial sector adds

even more challenge. Adam

Yates, previously a Lance

Corporal in the Royal Engineers

at Chivenor, decided

to take on both challenges

when he left the service at

the end of 2018.

Initially looking to set up

➤➤hold sensitive customer

details such as names

and addresses or banking


➤➤rely heavily on IT systems

and websites to conduct

their business

➤➤process payment card

information as a matter of


Is your business at risk?

Economic crime continues to

be a major concern not only

for large firms, but for businesses

and organisations of all

sizes, across all regions and

his own business, support

from army colleague Stuart

Chadwick, who had already

set up his own company, led

Adam to joining him. Now

Adam represents SC Datacomms

Ltd in North Devon,

networking and meeting

potential clients.

SC Datacomms provides a

range of cabling and infrastructure

services for all sizes

of businesses from small

offices to large corporations.

These include structured

data, voice and telephone

cabling; optical fibre cabling,

from full survey to installation;

and full CCTV and

IP CCTV services, from

planning and installation to

maintenance, fault finding

and system updates.

Adam developed his

skills while in the Army,

completing standard and


Protect your

business from

cyber crime

Cyber crime, data breaches and online attacks are becoming a daily

occurrence for businesses. How do you protect your business?

Business Action asked Robin Glover of Towergate Bideford what

types of insurance are available to limit businesses’ exposure

in virtually every sector. One

in three organisations reports

being hit by economic crime,

with both developed and

emerging markets affected.

The five most consistently

reported types of economic

crime are asset misappropriation,

bribery and corruption,

procurement fraud and

accounting fraud – with electronic

crime now in second

place in 2016 in terms of

frequency, having increased

steadily since 2011.

The General Data Protection

Regulation (GDPR)

advanced apprenticeships

in telecommunications and

achieving qualifications

in copper and fibre optic

cabling, including installation

and testing. He has

worked on a number of SC

Datacomms projects across

the South West for national

retailers, warehouses, schools

and other organisations.

Born in Annan in

Scotland, Adam’s military

service brought him to

North Devon in 2014 for two

years, returning after a stint

in Cambridgeshire. After

marrying, Adam and his

Barnstaple-born wife Sharna,

and now their two-year-old

son, have made their home

in North Devon. Adam

describes the area as similarly

quiet to his home town

in Scotland and a good place

in which to bring up their

took effect in May 2018 and

replaced the Data Protection

Act 1974 and sees a step

change in the responsibilities

and duties around keeping

data safely. GDPR has been

introduced to unify data laws

around Europe.

The implications are

significant and reinforce the

need for proper cyber and

data cover which includes

cover for breach costs

including notification costs

to affected individuals, which

could be very high.

Assessing cyber risk

Today, more than ever, it is

obvious that businesses need

to do everything in their

power to limit their exposure

to these risks and mitigate the

cost of damages likely to be

caused by electronic crime in

the future.

To help with this, Towergate

provides a free online

cyber risk assessment test at


■■Details 01237 429978 or



Getting connected is key to success

son: “There are not many

places where you have four

or five beaches. It’s nice and

quiet, but you’ve got everything

you need nearby.”

Now Adam is looking

to build relationships with

North Devon businesses,

whether they need one or

two data points for a new

computer or a wifi network

across a whole building.

■■Details 07399 580743 or



Advertise in Business Action

from just £25 per issue to

reach business customers

across North Devon.

See our advertising rate

card at business-action.co.uk

for full details.

■■Call Alan Williams on

07970 671192 or email


10 business action | February / March 2019 | business-action.co.uk


Boosting your restaurant sales

Valentines aside, January and

February are typically quiet

months for most cafes and

restaurants, yet when used for

smart reflection and planning,

they can greatly influence

your reputation, footfall

and profit in the year ahead.

Promotional plans

Identify key dates that suit

footfall-boosting initiatives,

then creatively plug the gaps.

Keep promotions true to your

brand personality and values,

create a secret formula for

recycling events to maximise

efficiency, and stay focused

on the original purpose (new

audience, earlier footfall,

alternative menu, reduced

margins etc). Working

smarter, not harder, is key.

Menu reviews

Cleverly crafted menus

feature discreet upsells and

links, whilst using psychology

and design tricks, to guide the

Sara-Jane Williams of specialist hospitality advisers BrandLanterns

encourages smart planning and creativity during the quiet months

customer to your most efficient

and profitable choices.

Your menu puts a piece of

your brand in their hands,

so give thought to styling,

messages and engagement

opportunities too, and launch

a new menu ahead of Easter.

Experience factor

A popular BrandLanterns

workshop topic, this modernday

craving is set to continue.

Ask how your venue delivers

an experience, beyond the

food and service. What tactics

keep you memorable? What

stands you apart? There are

many ways to do this, so push

beyond the obvious.

Get social, be you

Love it or hate it, customers

are shaping your brand

without your permission,

primarily through reviews

and social media. Face the

fear, start engaging and keep

it down-to-earth: customers

are appreciating ‘the human

touch’ more than ever!

Be realistic

Beyond the excited buzz of

creative ideas and smart tips,

we hear you curse as you face

more on the to-do list. Even

superheroes need a wingman,

and with our specialist

experience, creativity and

affordability, we’re here to be

just that.

Book your free consultation

and let’s get planning for an

amazing year ahead.

■■Details 01271 372620 or


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we heat our homes

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Modern, stylish and affordable

electric heating for your home

We offer a personal and professional marketing

service, working closely with you to determine

your key goals, the right strategy for you and

deliver real results for your business.

Call 01271 326694.

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@businessactionm | February / March 2019 | business action 11


Can Brexit transform businesses

Many UK industries and

services have been adopting

agile, learning about scrum,

continuous improvement,

lean manufacturing, leadership

and a host of other

disciplines for years.

We tell ourselves we are

agents of change, we can

adapt, that is what we are

good at, yet faced with the

scenario of Brexit it can be

easy to crave certainty and

lose entrepreneurial spirit.

It is also true that some

companies are seizing the

opportunity that Brexit

presents. Do they have more

information than the majority

that are waiting for clarity

on the situation? I think not.

Actually, they are working on

the certainties they recognise

and taking the lead – exactly

what we have been preparing

for over the past few decades.

So, what are these certainties?

Certainty No 1: Heritage,

Experience and Expertise

We in the UK have a great

heritage of trade by meeting

adversity across the globe,

taking the challenge by the

horns and creating dynamic

and rewarding trading

relationships. That heritage

still exists.

Wherever you travel across

the globe, our reputation is

strong and goes before us. We

are renowned for quality, for

creativity, being fair, for doing

what we say we will do.

Our successful companies

define these attributes. Think

of Mulberry, Dyson and Fox’s

to name a few. Our sectors

too are renowned throughout

the world: we are leaders in

aviation, music, financial

services, education and more.

into exporters?

A new Netflix TV series offers a choice of 10 possible endings, but,

depending on who you listen to, Brexit could offer many more: from

plunging the UK into an economic abyss to raising it to the heights

of a western version of Singapore. With uncertainty seeming the

only certainty whatever deal is agreed, thrown out, implemented

or thwarted, Linda Middleton-Jones of International Trade Matters

draws on her 25 years’ experience in international commerce

and representing South West business interests globally to give a

practical view of how North Devon businesses can survive and thrive

Certainty No 2: Friendships

Whatever the nature of the

Brexit arrangement, it is absolutely

clear that right now we

should be reinforcing existing

relationships with our buyers

or suppliers across the globe.

In our brave new world, we

should not underestimate the

value of face-to-face relationships

over and above those we

make on a digital framework.

We know that a mixture

of traditional and digital

marketing methods used to

underpin a growth strategy

is important when based

upon a clear understanding of

customer values and desires.

When we communicate with

customers, we gain an understanding

of their world, vital

to sustaining existing trading

relationships and creating

new ones.

Improving and adapting

to meet customer needs is

fundamental to any successful

product or service and

especially important within

supply chains.

Certainty No 3:

Exporting Skills

Many companies have

become adept at selling or

buying into Europe. Indeed,

it is just the same as selling

to Aberdeen, Plymouth or

Brighton. Easy and uncomplicated,

easing the way to new

buyers across the member


At the same time a great

many companies also sell

across the globe. They have

gained a great deal of skills in

exporting over the years.

It is certain that we will

have to convert/revert to

exporting to the EU. HMRC

has already given us an

indication of what that will

mean. Current global export /

import level is approximately

90 million transactions per

year. If current trade with

EU remains at the same level,

that figure will jump to 300

million transactions per year.

That is a significant shift in

skills requirement; skills in

exporting that will have to be

learnt ready for Brexit.

Choosing to train your

employees now in the intricacies

of Certificates of Origin,

Incoterms and Tariffs will

mean that your company is

prepared. Admittedly, we

have no visibility of the level

of tariffs but that will soon

become clear. The important

thing is to understand the

fundamentals of exporting;

that is a skill that can be

developed now.

Given our heritage,

experience and expertise; our

recognition that relationships

are important; and that we

need to learn how to export,

is there anything else that we

need to consider?

Certainty No 4:

Innovation Sells

Innovation is key to the future

– either inside or outside

Europe. There is recognition

in the value of innovative

entrepreneurs who are

currently changing the way

and the speed of business.

Global big business is a

like a big oil tanker: it takes

longer to change course, it has

little agility and is slow and

steady. The British Chambers

of Commerce (BCC) have

already recognised the breed

of disruptor as one of the

main USPs of our country.

This ‘breed’ will be the driver

for success and in effect is

synonymous with innovation.

Innovation within the

UK has always been our

competitive advantage, our

USP, in effect. We have great

examples of our creativity

in manufacturing, across

services and through technology.

Given that funding

streams and global alliances

are likely to change, innovation

is more important than

ever. We need to remain

the benchmark country,

building on our reputation for

quality and tradition in the

ever-changing political and

economic scenario.

At International Trade

Matters, we think that

successful companies are agile

in their thinking, leading

innovation within to meet the

challenges that need solving.

Brexit is one such case where

we need to prepare for what

we know will happen and

subsequently harness our

resources to meet uncertainty.

We have the capability

and capacity to guide your

learning either through

accredited courses or by oneto-one

support and guidance.

■■Details 01398 351560 or


12 business action | February / March 2019 | business-action.co.uk

With employment at record

high levels across North

Devon, and the exit date

for Britain’s departure from

the EU only weeks away,

there has never been a more

important time for businesses

to consider whether

they have the skills needed to

compete in the future.

Colleges and universities

have a range of expertise, but

it isn’t always as accessible

and as relevant to businesses

as it should be. Accessing

the best training can be

particularly challenging for

small and medium-sized

enterprises (SMEs), which

altogether make-up 99.8% of

companies in North Devon

and Torridge. SMEs may

struggle to commit their

employees to more traditional

courses that require

large amounts of time outside

the workplace. This can be

particularly difficult in a large

rural area like North Devon

with a limited road network.

New higher and degree

apprenticeships, which


University offers

free workplace

needs assessment

Take advantage of this opportunity to assess what skills your

business needs to succeed offered by the University of Plymouth

provide work-based training

and a higher education

qualification, go some way

towards addressing these

issues. Not only is the

content of such qualifications

more relevant to businesses

but, to take the example of

the University of Plymouth’s

Chartered Manager degree

apprenticeship, most of the

tutors have considerable

industry experience.

However, learning

providers can only provide

relevant courses for

employees if they understand

what businesses need. Larger

businesses often have more

opportunities to engage with

educational institutions and

large training budgets.

Free needs assessment

To help address this, the University

of Plymouth has been

working with colleges across

Devon, including Petroc, on

a Strategic Employer Engagement

in Devon project

funded by the European

Social Fund. The project

works directly with SMEs

across Devon to boost the

■ ■ To discuss your free workplace needs assessment, contact

Charles Dorr, ESF delivery manager on 01752 583620 or visit


skills of their workforce and

develop higher level vocational

training which is more

responsive to businesses.

The project provides free

Workplace Needs Assessments

for businesses across

the county to help understand

and address their individual

skills needs, as well as

free CPD and taster sessions

on such areas as team leadership

and data analysis.

6 March export event

One example is an event on

‘International Trade after

Brexit’ taking place at Petroc

in Barnstaple on Wednesday

6 March, featuring Kevin

Shakespeare of the Institute

of Export and International

Trade who is a University of

Plymouth lecturer.

By engaging with this

project, businesses in North

Devon will have an opportunity

not only to access free

training but also to have an

influence on how colleges

and universities can support

them in the future.

Wills Property Trusts (in will)

Children’s Trusts (in will) Funeral Plans

Probate Lasting Powers of Attorney

Wills: £70 Single / £105 Joint

@businessactionm | February / March 2019 | business action 13


Bella Given of Longlands

Each issue we put a North Devon business personality in the hot seat and ask them 10 questions. This issue we asked Bella Given, owner of

award-winning luxury glamping accommodation at Longlands, near Combe Martin

1. What was your first job?

My first job was with James

Burrough, owners of Beefeater

Gin. I helped with

the development of a new

drink from concept, flavour,

packaging all the way to

promoting it in the clubs of

Nottingham, complete with

a Brazilian Samba band and

dancers! Gin tasting at 10am

was less enjoyable.

2. What is the best

business advice you’ve

ever received?

Monitor cash flow! It can

be the death of many a small

business, particularly one

with seasonality. Build a

spreadsheet, forecast monthly

income and keep a close track

on monthly expenditure.

3. What do you enjoy most

about business?

People. Meeting, greeting,

networking, supporting. I am

a total affirmation addict so

the wonderful feedback we

get from guests is like oxygen

to me!

4. What technology could

your business never be


The internet. Most of my

bookings are made online

and Facebook is my number

one source of bookings.

5. Describe your

management / business


Consultative. I want

everyone who works at Longlands

to love what they do

and where they work. Guests

can sense that this is a happy

place and that all who work

here take real pride in what

they do and what they have

helped create.

6. How do you go about

personal development?

Reading and courses. There

is always something new

to learn. And the world is

ever changing particularly in

terms of technology.

7. Is there anything about

yourself that you want to


Less prone to worry. I worry

about what people think, if

they are warm enough, cool

enough, having fun, having

too much fun, can they work

the wood burner,

This year I am practicing

Mindfulness to help me stay

calm and keep things in


8. Social media: yes or no?

Preferred network?

Absolutely! Facebook is my

number one source of bookings.

I am reserving judgement

on Instagram while I

work out how to best leverage

it. Pinterest is next on my list

to play with. I confess that I

am not a fan of Twitter!

9. How do you wind down

when not working?

Gardening! Although it is not

entirely a break from work as

we sell what we grow. I also

love walks on the beach and

in woods and in the Summer

it is hard to drag me out of

the sea and away from my

wooden body board!

10. Do you have a motto or

favourite quotation?

Some people WANT it to

happen, some people WISH it

would happen, others MAKE

it happen.

About Longlands

Longlands is a multi-award

winning luxury glamping

site: the best in Devon and

the SouthWest for the past

three consecutive years and

recognised as one of the Top

3 at the Visit England Tourism


We have five Luxurious

Safari Lodges that nestle

into the hillside of a secret

valley, overlooking the North

Devon coast, and on the

western border of Exmoor.

Each lodge is fully equipped,

beautifully furnished and

sleeps up to 6 and 2 dogs.

From firewood to fizz,

coffee to conditioner, lemons

to loo paper: everything to

make a stay as comfortable as

possible is included. Guests

only need to bring clothes, a

toothbrush and food, but we

can provide catering to make

life even easier.

Freshly baked bread

and pastries, scrumptious

suppers and delicious

desserts that can be ordered

the night before, plus a

Larder shop full of delicious

local produce and beautiful


Our setting is stunning:

17 acres of beautiful countryside,

including meadows,

ancient woods and streamside

walks, plus a boating

lake complete with rowing

boats and stocked with

rainbow trout. We even have

a hot tub that is set on its

own deck looking out over

the lake and onto the sea and

the setting sun. The Sunset

Hour and Starlight hour are

in high demand!

There is so much to do in

North Devon and on Exmoor

that we have literally filled

a book with adventures for

guests to enjoy.

Many of our guests are

local as we provide an escape

from the modern world

without the need to travel!

■■Details 01271 882004 or


Looking for independent financial advice?

Call us on 01237 426450

for a free initial consultation



Right Way HR Services

Safeguard your business

• Advice on all aspects of employment law

• Contracts of employment

• Staff handbook • HR policies

• Letters, templates and documents

Call Richard on 07825 090782

e-mail: richard@rwhrs.com

Your home may be repossessed if you do not keep up repayments on your mortgage.

14 business action | February / March 2019 | business-action.co.uk


Father and son graduate: (from left) Philip Milton and Felix Milton

Ilfracombe harbourmaster Georgina Carlo-Paat – photograph courtesy of

Jim Wileman

Ilfracombe harbourmaster

Georgina Carlo-Paat was

recently awarded the DPC

Magazine ‘Commendation

for Services to the Industry

Award’ at the international

magazine’s 50th anniversary

awards in Amsterdam.

The award was presented

to “highlight an outstanding

individual who has provided

an impactful contribution to

the industry” and celebrated

Georgina’s experience as

the first and only captain of

a dredger in the dredging

sector. Georgina is a qualified

Master Mariner and, certified

to captain any vessel,

was the first to navigate a

4,000-passenger Grand Class

cruise ship to the Antarctic.

After 28 years’ service in

the Merchant Navy, Georgina

now applies her global

experience to the operation

and further development

of Ilfracombe Harbour, the

largest harbour on the North

Devon coast.

Father and son Philip and

Felix Milton of Philip J Milton

& Company Plc recently

attended the Personal

Finance Society graduation

ceremony in London at the

same time, despite earning

their qualifications 23 years

apart: apparently, a first for

the institute.

Philip was one of the first

100 to qualify as a Chartered

Financial Planner but never

attended the graduation

ceremony, so when Felix took

the higher level examinations

and then qualified, to

encourage him to graduate

Philip said he would attend

the same ceremony to make a

weekend of it.

Felix joined the family

firm at 18 and was recently

rated as one of the Top 35

Next Generation Advisers

by Citywire’s New Model

Adviser after becoming one

of the youngest advisers

in the country to achieve

chartered status. He also

volunteers as an Education

Champion for the Personal

Finance Society, teaching

sessions at schools and sixth

form colleges.

Philip J Milton &

Company Plc also featured

in New Model Adviser’s ‘Top

100’ again in 2018. This is a

national review identifying

the UK’s top 100 independent

financial advisers.

Mitch Barclay of recycling

specialist SWM has been

awarded a NEBOSH certificate

in Occupational

Health and Safety. National

Examination Board in Occupational

Safety and Health

(NEBOSH) is the UK-based

examination board providing

vocational qualifications

in health, safety and environmental

practice and management.

NEBOSH qualifications

are globally recognised

and are considered excellent

career pathways for health

and safety professionals.

Managing director Martin

Mogford said “We believe

investment in our people is a

smart choice. By gaining the

NEBOSH award Mitch has

taken an important step in

his development as a health

and safety practitioner whilst

simultaneously helping

maintain and improve the

health, safety and welfare of

our people and those affected

by our operations.”

Gokalp Temizyurek has

joined construction sector

specialist Future Dimensions.

Born in Erzurum, a

mountainous region of

Turkey, Gokalp’s first degree

is in Mechanical Engineering,

while his Master’s degree from

Wolverhampton University

is in Construction Law and

Dispute Resolution. Gokalp’s

experience includes a role as

project control manager for a

PP13 combined cycle power

plant project in Riyadh, in

Saudi Arabia. This included

cost management, contractor

and sub-contractor management,

procurement, quantity

surveying and planning.

Gokalp enjoys living and

working in North Devon

and says: “People in the UK

are very warm and friendly.

Strangers smile at you. This

doesn’t happen in Turkey.”

@businessactionm | February / March 2019 | business action 15

It’s been a year of change

at infrared heating specialist

Multiheat and Energy

Systems, with a change of

ownership and a new office

and showroom. Long-term

team member Heather

Edwards acquired the business

in 2018 and opened its

new premises on Caddsdown

Industrial Park in Bideford.

The change from employee

to owner has been a leap for

Heather, who enjoys the flexibility

of working for herself.

“When you’re employed,

you don’t think about the

whole of the business,” says

Heather. “I had a reasonable

understanding, but didn’t

have to think about it. When

you run the business, you’ve

got to be able to understand

profit and loss, see what sales

are each month and know

exactly how you’re doing.”

To support the transition,

Heather took advantage of

the Heart of the South West

Growth Hub business support

programme, which offered 20

hours’ free support including

three hours with a business

adviser, two workshops and

help with web site and search

engine optimisation.

Multiheat’s new premises

make it easier for customers to

visit Heather and see infrared

heating panels on display.

“It’s nice to be available


All change at Bideford

infrared heating firm

Heather Edwards, owner of Multiheat and Energy Systems of Bideford

so people can call in and it’s

very accessible with its own

car park,” adds Heather, who

also enjoys contact with other

businesses in the building.

Multiheat has expanded

its range of products considerably

since 2007 when

it started selling infrared


Paul Holder

New Life Hypnotherapy

South Molton

t: 01769 574711

w: newlifehypnotherapy.org


MJS Locksmiths

Covering North Devon

t: 07532 139388

w: northdevonlocksmith.co.uk


HLH Removals

Covering North Devon & UK

t: 07593 234194

e: hlhremovals@yahoo.com

fb page: HLH Removals -

Horshams Light Haulage


heating panels from just one

manufacturer. Infrared differs

from other forms of heating

by heating people, objects and

rooms directly, working very

efficiently to create a warm

and comfortable environment.

Used extensively in

continental Europe, the UK

has been slower to appreciate

the benefits that infrared

heating brings.

Now Multiheat supplies

products from a number of

different manufacturers. All

products are selected for their

high quality and reliability,

including some produced

in the UK or manufactured

using British steel.

Heather says infrared

panels provide a very effective

heating solution for offices,

factories and warehouses, as

well as in homes and home

offices. As each building is

unique, Multiheat designs a

system that will provide the

best heating coverage while

working most efficiently.

■■Contact 01237 451759 or


Network over lunch

Meet the Business Action

team over a friendly lunch

at monthly North Devon

networking lunches in 2019.

The next lunches are at

midday on Thursdays 7

March and 4 April at Riverbank

Bar & Bistro, Bideford.

There is no fee – just pay

for your food and drinks

and enjoy good conversation

and networking with likeminded

business people.

No selling – no elevator

pitches – everyone is

welcome whether you run an

established business or are

thinking of starting one up.

■■Reserve your place(s) at


Advertise in our business-tobusiness

listings every two

months for £10 per issue –

minimum three issues.

Advertise for the whole

year by taking advantage of

our ‘six listings for the price

of five’ offer.

Choose to include:

business category,

business name, location or

area served, phone number,

web address, email address

and/or address.

■■Call Alan Williams on

07970 671192 or email


16 business action | February / March 2019 | business-action.co.uk

Motorised machine will sift beach

North Devon’s fantastic

beaches are one of its most

valuable natural assets, but,

like beaches everywhere in

the world, they are polluted

by plastic.

After the success of its

hand-powered trommels,

which sift microplastics and

remove them from sand,

Ilfracombe-based Nurdle

is working on a motorised

version to speed up beach

cleans even more.

Made in North Devon

Nurdle – named after tiny preindustrial

microplastic pellets

which escape into the environment

from manufacturing

plants – was started by Josh

Beech during his final year

Environmental Science BSc.

“Microplastics are the most

ingested form of plastic for

marine life, affecting organisms

as small as plankton and

as large as whales,” says Josh.

Business is taking off for

HLH Removals of Bideford

in 2019. The firm run by

Colin and Amy Horsham has

just won a new commercial

contract with the Forces

Support store in Barnstaple,

while its residential business

is up considerably on the

same time last year.

Colin started Horsham

Light Haulage five years ago,

already having experience in

the industry and wanting to

be his own boss. He started

out with a Renault Master

van, moving individual

items, then built up to bigger

jobs including full removals.

HLH Removals now oper-

plastic faster

A Nurdle trommel sifts microplastic pellets from a North Devon beach

Some 6,600,000,000,000

nurdles are estimated to enter

European seas every year and,

because they look remarkably

like fish eggs and maggots,

many are eaten by wildlife so

can find their way into the

human food chain.

Josh set up Nurdle as a

Business on the move

ates with two Luton vans and

a long wheel base van and

Colin aims to expand the

fleet further in 2019.

HLH Removals also

not-for-profit organisation

with his partner Hope Buck

and together they have sold

15 trommels with many being

operated in North Devon.

Trommels have been sponsored

by local businesses,

including The Hip and Pistol,

Your IT Man, and three by

completes commercial

removals. The firm is fully

insured and offers a comprehensive

service, including

wrapping and packing,

Parkdean Resorts, which

operates the beach at Croyde.

Josh says: “Croyde is one of

the worst beaches for nurdles

that we have ever seen. If we

can build a machine to clean

Croyde, then it can clean any

beach in the world.”

Sponsor Nurdle

Josh and Hope are seeking

businesses to provide sponsorship

to help clean the area’s

beaches and to support the

development of their new

motorised machine, which

they plan to produce in 2019.

Josh says that no one else

in the world is doing what

Nurdle is doing. The couple

work closely with Plastic Free

North Devon and Nurdle’s

hand-powered machines are

used at every PFND beach

clean and will be running

daily throughout the spring

and summer with Parkdean.

■■Details nurdle.org.uk

and disassembling and

assembling office furniture,

and moving computers. Its

services cover the UK with a

recent job taking Colin and

his team to Newcastle.

At the same time as

bringing up their children,

Colin and Amy are working

to establish HLH Removals

as a family firm that is part

of the local community. They

are proud of their record

score of 5 out of 5 from more

than 80 customer reviews on

their Facebook page.

■■Details 07593 234194 or

facebook.com page HLH

Removals - Horshams Light


@businessactionm | February / March 2019 | business action 17


North Devon business exhibition

returns bigger and better

BBxpo returns to Devon

Hall, Bideford College bigger

and better on Thursday 24

October 2019 following its

debut last year.

The successful event now

offers up to 50 exhibitor

stands, open to businesses of

every size and sector, with

stand space starting at an

affordable £75.

Devon Hall is a superb,

modern venue offering large

public spaces with up-to-date

facilities and plenty of free

parking. The venue was a key

part of the event’s success

in 2018 and is enabling it to

expand in 2019 to accommodate

more exhibitors.

Event aims

BBXpo’s are to:

➤➤build new and strengthen

existing business relationships

across the area

➤➤create new business


➤➤provide business advice

➤➤support business growth

Event promotion

The event will be promoted

widely from now onwards

to attract as many exhibitors

and visitors as possible from

within North Devon and

beyond, using print, media,

social media and video.

Thursday 24 October 2019

is North Devon Enterprise

Day when all businesses can

join together to celebrate the

vibrant local business community,

support each other

and promote the vast range

of products and services

provided in the area.

Shouldn’t we do this every

day? Definitely and North

Devon Enterprise Day aims

to increase co-operation

and support among businesses

all year round so that

all succeed and maintain a

thriving economy.

Organisers (from left) Alan Williams and Robert Zarywacz open BBxpo 2018

Visitors and exhibitors will be able to enjoy the free ‘nibble & network’

lunchtime networking buffet again at BBxpo 2019

North Devon



Who can take part?

Every business can take part.

It’s free and you can do as

little or as much as you want,


from sharing on social media

– use hashtag #ndevonent –

to providing advice and help

to other businesses.

Visitor attractions

Entry to BBxpo is free to all

business visitors, who are

welcome to:

➤➤view the exhibition

➤➤attend free workshops

➤➤enjoy the free lunchtime

networking buffet to

‘nibble & network’

Exhibitor packages

All exhibitor packages


➤➤exhibition space

➤➤table and chair(s) if


➤➤free listing in the event

guide included in Business

Action magazine

and on the event web site

(including web site links)

➤➤free promotional posts on

social media networks

In 2019, BBxpo will also be

celebrating the first North

Devon Enterprise Day – see

details below.

Sponsor opportunities

There are also a number of

opportunities for sponsorship

of BBxpo – call Alan on

07970 671192 for details.

Book your stand now

at bbxpo.uk

ndevon enterprise wave

Join other enterprising businesses

on the online ‘enterprise

wave’, listing businesses

who are researching, investing,

expanding, exporting

and driving enterprise – sign

up at business-action.co.uk

Follow and connect

Connect with @northdevon,

@businessactionm and

@needitfinditnow on Twitter

and other platforms.

■■Visit business-action.co.uk

or email ndevonent@

business-action.co.uk for full

details and to take part.

18 business action | February / March 2019 | business-action.co.uk

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