ITB Berlin News 2019 - Day 1 Edition

cleverdis

WEDNESDAY

6 TH MARCH 2019

DAY 1

EDITION

ITB BERLIN CONVENTION EXCLUSIVE INTERVIEWS

SPECIAL FEATURE:

TRAVEL TECHNOLOGIES

Angel Zhao

Vice President,

Alibaba Group

Stephen Kaufer

Co-Founder, President

& CEO, TripAdvisor

Sébastien Bazin

Chairman and CEO,

Accor

“My speech will address the

importance of travel – one

area of globalisation – as

a way to create a more

inclusive world.”

Read page 16

“While it is still early days

for this new platform,

initial engagement and

consumer feedback has

been very positive”

Read page 17

“ALL - Accor Live

Limitless - is a major

initiative bringing to

life our Augmented

Hospitality ecosystem”

Read page 27

Charlotte Lamp

Davies

Principal Consultant,

A Bright Approach

“The tours and activities

sector is set to boom in

coming years.”

Read page 32

Hall 2.1

Stands 111,112

Hall 5.2b / Stands 205, 205a

ITB Berlin: Unstoppable!

International tourism powers into the future

at the World’s Leading Travel Trade Show

Hall 17

Stand 109

The 2019 edition of ITB Berlin is bigger,

more digital and sustainable and even more

international than ever.

Climate change and overtourism are hot topics

this year. The cruise market continues to expand

– growing much faster than the overall market.

Luxury is booming, and this is also reflected at

the 2019 show. The Technology segment has

been growing for some years now and exhibitors

reflect this trend too – especially in the eTravel

World, where ITB Berlin be welcoming many new

exhibitors. Also, the Adventure Travel Hall (4.1) is

a real eye-catcher for visitors.

This year’s official partner country Malaysia is

also organiser of the opening event on the eve

of ITB Berlin 2019, with a spectacular display

of performances typical for the region. Now

occupying a stand that has grown by around 100

square metres in Hall 26, Malaysia’s co-exhibitor

numbers have more than doubled compared with

last year. See our interview with the Honourable

Minister of Tourism, Arts and Culture of Malaysia,

Datuk Mohamaddin Ketapi, page 20.

Datuk Mohamaddin Ketapi,

Minister of Tourism, Arts and Culture, Malaysia

DESTINATION

SPOTLIGHT:

With Malaysia as this year’s

official ITB Berlin partner

country, the World Tourism

Organisation reports Asia

and the Pacific recorded 6%

growth in 2018, reaching 343

million international tourist

arrivals. Arrivals in the

region account for almost

one-fourth of the worldwide

total. Results were driven by

ASIA

South-East Asia (+7%) where

most destinations posted

strong growth, particularly

Vietnam, which has seen

a surge in international

tourists in recent years from

virtually all world regions.

Discover all the latest news

from Malaysia, along with

a broad selection of Asian

exhibitors – from page 49.

Tea estate


BROUGHT

TO YOU BY

NEWS

7

EDITORIAL

Richard Barnes

Editor-in-Chief,

ITB Berlin News

DAY 1

EDITION

Wednesday

6 th March

2019

CONTENTS

News..................................................page 9

ITB Berlin Convention.....................page 16

Trade Talk........................................page 19

Exclusive interviews.......................page 20

SPECIAL FEATURES

Technology, Tours and Activities........page 31

Travel technologies.........................page 32

Transport.........................................page 35

Cycling tourism...............................page 43

City breaks.......................................page 44

REGIONAL SPOTLIGHT

Asia..................................................page 49

SPECIAL DOSSIER MALAYSIA.......page 53

SPECIAL DOSSIER MALDIVES.......page 61

SPECIAL DOSSIER INDIA...............page 64

SPOTLIGHT ON GERMAN REGION

Bavaria.............................................page 75

Where to Go in Berlin.....................page 77

Sir, your personal drone is

hovering outside to take

you to the hyperloop

The distant future? Perhaps not so far

away… The future of mobility is a core

theme at ITB Berlin this year, as yet

again, the show sets the tone and charts

the roadmap (excuse the pun) for the

future.

Transport systems are finding themselves

at a turning point. Concepts such as

driverless vehicles, ride-sharing business

models, mobility platforms, electric

powertrains, minibuses, bikes for hire,

cable cars and other modes of transport

are all hot topics at this year’s show. Is

the traffic collapse in cities avoidable?

What are the consequences for business

and leisure tourism? What should cities

and rural areas with tourist attractions

do now to make their transport systems

fit for the future? These will be some of

the questions addressed at the Future

Ground Mobility Panel this afternoon in

the City Cube. “Future Ground Mobility”

will be the focus of the ITB Ministers’

Roundtable as well. Tourism ministers

from leading travel destinations, such

as Egypt, Costa Rica, Greece, Kenya,

Namibia or Zambia will talk about the

major transport problems increasingly

affecting countries and ways to improve

the travel experience.

The best way to stay ahead of the

game is to attend today’s panel, and,

as often happens at the show, “stand

on the shoulders of the giants” – taking

advantage of the work of the thought

leaders in the field, and gaining a clear

vision into the future of mobility.

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ITB BERLIN NEWS • Wednesday 6 th March 2019


BROUGHT

TO YOU BY

NEWS

9

1. L-R: Emanuel Höger, Senior Vice

President, Corporate Communication, Messe

Berlin Group; Dr Christian Göke, CEO, Messe

Berlin; HE Datuk Mohamaddin bin Ketapi,

Minister of Tourism, Arts and Culture, Malaysia;

Dr Michael Frenzel, President of the Federal

Association of the German Tourism Industry;

Norbert Fiebig, President of the German Travel

Association.

2. Dr Michael Frenzel, President of the

Federal Association of the German Tourism

Industry; HE Datuk Mohamaddin bin Ketapi,

Minister of Tourism, Arts and Culture, Malaysia;

Norbert Fiebig, President of the German Travel

Association; Dr Christian Göke, CEO, Messe

Berlin; with Malaysian entertainers.

1 2

Opening press conference

ITB Berlin 2019: The global travel industry’s platform and partner

The ITB brand is continuing to prosper, with growth at ITB

Berlin and the launch of ITB India. Innovations at ITB Berlin

include the launch of a new Technology, Tours & Activities

segment, a Virtual Reality Lab and the expansion of the

agenda-defining ITB Berlin Convention.

With 10,000 exhibiting companies

from 181 countries and regions,

ITB Berlin will once again be the

travel industry’s meeting place

and must-attend event in 2019.

In addition to its status as the

sector’s pre-eminent commercial

market, the five-day event will also

address major trends impacting

on the sector during the course

of the ITB Berlin Convention.

Close to 400 leading speakers will

discuss how the industry should

respond to overtourism, shifts in

customer demand, the threat of

climate change, and new forms of

transportation.

ITB INDIA LAUNCH

SET FOR 2020

Underlining the global strength

of the ITB brand, it has been

announced that ITB India will

be launched from 15 to 17 April

2020, joining ITB Berlin, ITB China

and ITB Asia. The three-day trade

show at the Bombay Exhibition

Centre is to be held annually and

aims to bring together leading

representatives of the travel

industry with buyers from cities

throughout India and international

exhibitors from the MICE, leisure

and corporate markets. The show

will also feature a Hosted Buyers’

programme which targets buyers

from major cities of varying size.

Commenting, Dr. Christian Göke,

CEO of Messe Berlin said: “ITB

Berlin shows that traditional

trade show formats can be more

ITB BERLIN

SHOWS THAT

TRADITIONAL

TRADE SHOW

FORMATS CAN

BE MORE

SUCCESSFUL

THAN EVER IN

THE DIGITAL

AGE

successful than ever in the digital

age. We are quick to recognise

trends while also developing

existing formats further. At the

same time, ITB India will further

strengthen ITB’s standing as the

international market for the travel

industry.”

MALAYSIA – OFFICIAL

PARTNER COUNTRY

In Malaysia, ITB Berlin was able

to secure a destination that

boasts great diversity as the

Official Partner Country in 2019.

The Southeast Asian country is

organising the opening ceremony

and Grand Finale of ITB Berlin with

artistic performances typical for

this region. Still on Asia, India and

the Arab countries are noticeably

expanding their presence at

the market. The Saudi Arabian

General Investment Authority is

represented at ITB for the first time,

while Oman, the partner country

of ITB Berlin 2020, is occupying a

larger display area.

Australia, Africa and South

America are expanding their

presence at ITB Berlin, and there

are first-time exhibitors from

the Caribbean, including from

Curacao, Barbados, Belize and

El Salvador. As for Europe, ITB

Berlin will see new arrivals, many

regular exhibitors and a number

of anniversaries. This year a

remarkable number of leading tour

operators and travel agencies are

also exhibiting for the first time,

and Booking.com is occupying a

much larger area.

NEW TECHNOLOGY,

TOURS & ACTIVITIES

SEGMENT

Among key innovations at ITB

Berlin, Dr. Göke singled out the

new Technology, Tours & Activities

segment. Both major players and

small start-ups will present their

products at the first event of its

kind in the new exhibition and

meeting area in the Adventure

Travel Hall (4.1). Also new is the

Virtual Reality Lab in Hall 10.2,

while the Travel Technology will

also be larger than ever before.

To satisfy the space requirements

of this fast-growing segment, the

eTravel World has grown by 20%

and will take place in three halls

(6.1, 7.1b and 7.1c.).

Alongside, Technology, Tours &

Activities, Medical Tourism is also

booming. This is reflected at ITB

Berlin, where the sector has its

own platform for the third time at

the Medical Tourism Pavilion in

Hall 21b.

EXCLUSIVE RESEARCH

FROM TRAVELZOO

Reflecting its role as an industry

thought-leader, ITB Berlin has

also conducted a market survey in

collaboration with Travelzoo. The

international portal for exclusive

travel deals discovered that 69%

of international tourists regard

environmental protection as a

very important topic. Sharry Sun,

Global head of Brand, Travelzoo,

will present more insights from the

exclusive report today (6 March

2019) at 1 pm at the City Cube Club

(Deep Dive Session 1)

ITB BERLIN NEWS • Wednesday 6 th March 2019


BROUGHT

TO YOU BY

NEWS

11

THE TECHNOLOGY,

TOURS & ACTIVITIES

(TTA) SEGMENT IS NEW

THIS YEAR (…)

David Ruetz

Head of ITB Berlin

Key trends @ ITB Berlin

David Ruetz – Head of ITB Berlin – outlines what’s hot and

what’s not at the show’s 2019 edition

What are the main trends in

the industry as we head into

ITB Berlin 2019? We put the

question to David Ruetz…

Climate change and overtourism

are still hot topics. The cruise

market continues to expand –

growing much faster than the

overall market, largely due to more

visitors from Asia. In the luxury

market, a desire has emerged

over the past few years for total

exclusiveness and seclusion. This

fascinates travellers now more

than showing off status symbols.

At the same time, visitors want

more sustainable travel and

to be at one with nature. These

trends are all reflected in the main

topics at this year’s ITB Berlin

Convention.

What are the key trends with

exhibitors and halls?

The Technology segment has been

growing for some years now and

our exhibitors reflect this trend too

– especially in the eTravel World,

where we will be welcoming

many new customers. Also, the

Adventure Travel Hall (4.1) is a

real eye-catcher for our visitors.

The focus here is on travellers with

a lust for adventure, but also those

in search of nature, culture and

making contact with the locals at

their destination.

What new “zones” or segments

can we find at this year’s show?

The Technology, Tours &

Activities (TTA) segment is new

this year, the emphasis there will

be on promoting and selling indestination

services. Both major

players and small start-ups will

be able to present their innovative

products at the new exhibition

and meeting area in hall 4.1. The

technology of our ITB Virtual

Reality Lab in Hall 10.2 is bound to

fascinate visitors too. This is where

top-speakers will give exciting

insights into the importance of

augmented and virtual reality

for the travel industry. Using

interactive VR goggles they can

experience exotic destinations

almost as if they were there.

You are working on “harmonising”

the ITB brand. Please tell us more

about this.

The success of ITB Berlin

gradually inspired us to expand

ITB into a global brand. ITB Asia

in Singapore is already wellestablished.

In 2019 ITB China in

Shanghai will open its doors for

the third time. And just this week,

we have announced ITB India,

which will take place in Mumbai in

2020. It is conceivable that we will

have further trade shows abroad.

Together they all represent a

common direction. One can safely

assume that exhibitors and floor

space will not grow in a straight

line until ITB 2066, the hundredth

anniversary of the show. In our

opinion, what determines growth

in the mid-term is not the net

display area or visitor attendance

figures, but the digital processes,

without which the entire customer

journey that travellers experience

would not be possible. That is

what we are focusing on to ensure

that ITB – and indeed Messe Berlin

– can meet the challenges of the

future.

This year, the UNWTO’s main

theme is education - which is also

a big theme at ITB. How is this

section evolving?

As regards education and training,

we are hosting our popular

ITB Career Center again this

year, which brings newcomers

and everyone looking for new

opportunities together with

prospective employers and

universities. Companies give brief

presentations of what they have

to offer, universities and technical

colleges present their courses,

and the employment office gives

advice on job applications.

Can you tell us about this year’s

ITB Berlin official partner

destination, Malaysia, and what

makes this destination so special?

The country has many sides to it,

ranging from a megacity to those

from the colonial era, tropical

island beaches to jungle adventure.

Malaysia is also steadily becoming

an ecologically-oriented holiday

destination with numerous nature

conservation projects. With

Malaysia, we were able to secure

a many-faceted country as our

partner, which will be represented

on their stand, at the opening

ceremony and the grand finale, in

all its diversity. During the show,

trade visitors and the public can

find out about the many products

and services of this Southeast

Asian country in Hall 26. Now

occupying an enlarged stand, coexhibitor

numbers have more than

doubled compared with last year

ITB BERLIN NEWS • Wednesday 6 th March 2019


ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


BROUGHT

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13

Norbert Fiebig

President,

German Travel Association (DRV)

EVERYONE

UNDERSTANDS THAT

MOBILITY IS

FUNDAMENTAL FOR

THE CITIZENS AND

THE ECONOMY

Christoph Debus

Chief Airlines Officer,

Thomas Cook Group

€95.5 BILLION:

German spending on

travel and tourism

continues to rise

BREXIT: Great

Britain Tourism

at a Crossroads

Germans are the world’s travel champions, spending

more on foreign travel than any other nation. The German

Travel Association (DRV) is the leading lobby group of the

German tourism sector, representing the interests of tour

operators and travel agents. We asked DRV President,

Norbert Fiebig how the German market is evolving.

Last year, Germans were in

excellent travel mood and we

saw another record-breaking

year. Against the background of

the latest airline bankruptcies,

a somewhat weaker consumer

climate and some political

uncertainties these days, we

expect a challenging but decent

year for the German tourism

industry in whole. The most

important segment still is sun &

beach. The cruise success story

continues – both for sea and

river cruises. In addition, we see

a growing interest in luxury and

special interest travels.

At this stage, summer bookings

are still quite tentative – in

marked contrast to the high

percentage of early bird bookings

we saw in the past year. What

is already recognisable is that

most German tourists spend

their summer holidays in the

classic destinations around the

Mediterranean. These travel

destinations account for around

70% of summer bookings so far.

You did an interesting survey

on travel spending by Germans.

Can you tell us a little about its

findings?

The vacation continues to

enjoy the highest priority when

it comes to private consumer

spending amongst Germans.

Last year, Germans spent a

total of €95.5 bn – including

expenses on site in the country

of destination. Out of this the

amount of €68 bn were booked

in advance in Germany – a plus

of 5% compared to 2017.

Package holidays remain

the most important way of

holiday organisation and travel

agencies, the most important

booking channel. Nevertheless,

online is going to make the

change. The good news for the

industry is that organised travel

sees a stronger growth than

individually compiled travel

arrangements.

How important is ITB Berlin as

a “hub” for the global industry,

and why?

For more than 50 years, more

than 100,000 trade visitors

from all over the world meet in

Berlin annually for the leading

international travel trade fair,

the ITB. The ITB has become

a source of inspiration and a

pioneer in the global tourism

industry and is an indispensable

part of our international and

open-minded business

Christoph Debus, Chief Airlines Officer Thomas Cook Group

is one of the speakers at ITB Future Day addressing the

consequences of Brexit. We asked him to give us a little

foretaste of what we can expect to hear…

I will explain the importance

of a clear and legally binding

agreement for the aviation sector

to secure the mobility across

Europe including UK. I am of

course glad to see that both the

European Commission and the

UK government have stated their

commitment to keep planes flying,

even in the event of a no-deal

Brexit. This makes us confident

as an industry that we’ll still be

able to offer customers their

choice of holiday this summer,

no matter what happens with the

withdrawal agreement.

How important will the impact

be on European air transport in

general?

Everyone understands that

mobility is fundamental for the

citizens and the economy. We

are glad to see that the EU has

prioritised the aviation sector in

its Contingency Action Plan. This

demonstrates the importance to

the regulating body.

Condor recently announced new

routes for 2019 - to Italy, Greece

and Morocco. At the same time,

you have announced a series of

measures for greater operational

stability in flight operations. Could

you please tell us a little more?

In the German market, Condor

was able to grow by a third

on their European routes last

Summer. The growth has been

challenging at some times,

that is why our priority for this

Summer is a smooth and stable

operation across all our markets

with additional spare aircraft

and a reduced number of third

party airlines operating on our

behalf. At the same time, we

will of course continue to grow

our program and our fleet. With

three own additional aircraft

only in Germany, we are able to

offer new routes and additional

frequencies to our customers’

favourites this year: Turkey,

Greece and Italy

BREXIT:

GREAT BRITAIN TOURISM

AT A CROSSROADS

Category: ITB Future Day

Date: Today, March 6, 2019

Time: 4:00pm - 4:45pm

Location: CityCube Berlin,

Auditorium A4/A5

ITB BERLIN NEWS • Wednesday 6 th March 2019


14 NEWS

ADVERTORIAL

Master of reinvention

Las Vegas continues to diversify and expand the visitor experience

The one constant about Las Vegas is that it’s always

changing. With more than US$ 16 billion being invested

into the destination over the next several years and beyond,

there is always something new to explore.

Some of the most popular hotels

will seem like new after undergoing

significant renovations and

rebranding. The Monte Carlo has

turned into Park MGM and the

boutique NoMad Las Vegas has an

all-new refreshed inventory and

décor. The Palms Casino Resort has

enjoyed an extensive renovation,

and last autumn, Waldorf Astoria

made its debut on the Las Vegas

Strip, replacing the Mandarin

Oriental.

A new 777-room property located

on the Fremont Street Experience,

Circa Resort & Casino, is expected

to open in December 2020 and will

be the first resort built from the

ground up on Fremont Street since

1980.

The MSG Sphere, in partnership

with the Madison Square Garden

Company and Las Vegas Sands,

will open an 18,000-seat, domeshaped

performance venue, with

high-tech video screens and sound

capabilities; in 2021.

One of the most significant

developments taking shape in

Las Vegas is the evolution into a

major sports destination. While a

long-time host of major events like

NASCAR, boxing, and the National

Finals Rodeo, the success of the

inaugural season of the National

Hockey League’s expansion team,

Vegas Golden Knights, and the

announcement of the relocation

of the National Football League’s

Raiders has solidified Las Vegas

as a top sports destination. In

addition, Las Vegas is home to the

Aces Women’s National Basketball

League team and Las Vegas Lights

FC.

As a leading meetings and

convention destination, more than

three million square feet of new

meeting space will be added to

the already substantial inventory

including the widely anticipated

expansion and renovation of the Las

Vegas Convention Center District.

The multiphase plan includes a 1.4

million-square-foot addition of new

space, including 600,000-squarefoot

of exhibition space and is

currently under construction.

The Las Vegas dining scene

continues to tempt taste buds with

new restaurants constantly opening.

Scotch 80 Prime at Palms Casino

Resort reinvents steak house dining

with Kobe beef, a classic cocktail

cart, and an impressive whisky

collection. Sadelle’s at Bellagio

overlooks the iconic conservatory,

bringing elegant dining with vintage

style alongside popular New York

classics such as bagels, smoked fish

towers and chopped salads.

The Fremont East District is another

local favourite, known for diverse

fare in a walkable neighbourhood

just east of Las Vegas Boulevard.

Evel Pie pays tribute to the legendary

motorcycle daredevil, Evel Knievel,

while dishing up pizza by the slice.

Esther’s Kitchen,in Downtown’s

Arts District, serves a classic Italian

menu that’s seasonally inspired

using the restaurant’s own herb

garden.

In terms of entertainment, The Park

Theatre is a concertgoer’s dream,

offering advanced audio and visual

technology in an intimate 5,200-seat

setting. Lady Gaga wows audiences

with her Enigma and jazz and piano

residencies, performing to sold-out

crowds. International superstar

Christina Aguilera will debut The

Xperience residency at Zappos

Theater in Planet Hollywood Resort

& Casino this summer.

There’s no better time than now to

visit Las Vegas. And with non-stop

connectivity through Eurowings,

Condor, and Edelweiss and a the

new one-stop route through KLM,

which launches service from

Amsterdam in June, it’s never been

more convenient, too

Hall 3.1 / Stand 231

For more on what to do and see in

Las Vegas, go to visitlasvegas.com

The Golden Knights are based in Las

Vegas and play in the T-Mobile Arena

The famous Strip in Las Vegas by

night

The Raiders Stadium is the home

of the Las Vegas Raiders NFL team

from 2020

Escape reality and the trade

show floor by entering into

the immersive theater, virtual

reality experience at Las

Vegas stand.

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


BROUGHT

TO YOU BY

NEWS

15

IPK INTERNATIONAL 2019

WORLD TRAVEL FORECAST

2018 was a strong year for

the tourism industry with

uninterrupted growth of

international trips around the

world. And the outlook for

2019 is promising, based on

IPK International’s World Travel

Monitor, analysing the first eight

months of 2018.

travel intentions for the coming

12 months.

The first preliminary figures

of the World Travel Monitor

for whole travel year of 2018

will be presented today at ITB

Berlin by Rolf Freitag CEO of IPK

International

ADVERTORIAL

© Franz Josef Meier - Liechtenstein Marketing

Overall, it was expected for

international trips worldwide

to increase by around 6%. The

highest forecasts are for North

and South America, with an

expected increase of 8% each.

Asia is forecast to grow by 6%,

followed by Europe with 5%.

These forecasts are based on the

World Travel Confidence Index

published by IPK International,

which is based on the views of

survey participants about their

IPK’S WORLD TRAVEL

MONITOR ® : LATEST WORLD

TRAVEL TRENDS AND

FORECAST 2019

Category: ITB Future Day

Date: Today, March 6, 2019

Time: 3pm - 3:45pm

Location: CityCube Berlin,

Auditorium A4/A5

PRINCIPALITY

OF LIECHTENSTEIN:

Tricentenary celebrated

throughout the year

IPK’s World Travel Monitor:

Latest World Travel Trends And Forecast 2019

6%

World

5%

Europe

Knowing what is important

tomorrow: ITB Business

Travel Forum looks at

changing face of mobility

On 6 th and 7 th March 2019 the

ITB Business Travel Forum will

be providing information on

innovative approaches such as

mobility apps and ride sharing

services, which will have a longterm

impact on business travel in

the future.

The two-day event will also

highlight how the business travel

market can react to the challenges

posed by the ever-quickening

pace of new sharing concepts,

digitalisation and globalisation

6%

Asia/Pacific

Source: IPK International - World Travel Monitor® Jan-Aug 2018

8% 8%

North America

South America

ITB BUSINESS TRAVEL

FORUM - DAY 1

Date: Today, March 6, 2019

Time: 3:00pm - 5:45pm

Location: Convention Hall 7.1a,

Auditorium New York 1

In 2019, the Principality of Liechtenstein celebrates its 300 th

anniversary. A series of events are being held throughout

the year to mark this major milestone incorporating the

local population in the jubilee festivities.

A year of celebrations began on 23

January 2019 with a spectacular

birthday party symbolising the

unification of the Principality’s

two regions, the Oberland and

the Unterland, together with

international guests and the

local population. Throughout

the whole year, the anniversary

is being celebrated with all kinds

of events, from special exhibits

in museums to anniversary wine

and cheese.

One such event and another

chance to look back at the

Principality‘s history, albeit from

a somewhat different perspective,

is the weekend event History 3.0

taking place on 26 May 2019. The

event will be used as an opportunity

to launch Liechtenstein-Trail and

the app LIstory (Liechtenstein

History). Using state-of-the-art

technology and augmented reality

this app presents information on

places of historical interest along

the Liechtenstein Trail and tell

the interesting and oftentimes

surprising stories behind them.

Thanks to the app, Vaduz Castle

will for the first time be virtually

opened for locals and tourists

alike.

The walking trail will take in

all eleven municipalities in

Liechtenstein and will invite

visitors to discover the history of

the Principality and at the same

time enjoy the most beautiful

natural surroundings and

most fascinating places in the

country. One could say the past

is brought into the present with

the technology of the future. From

this weekend on the LIstory app

and the trail will be permanently

available free of charge

Hall 17 / Stand 102

ANNIVERSARY

CELEBRATIONS AT A GLANCE

• Special exhibition

in the National Museum

28.02.2019 – 23.01.2020

• Launch Liechtenstein Trail

and app “LIstory” 26.05.2019

• National Day 300 15.08.2019

• Princely Collections

at the Museum of Fine Arts

19.09.2019 – 01.2020

© Liechtenstein Marketing

ITB BERLIN NEWS • Wednesday 6 th March 2019


16

ITB BERLIN

CONVENTION

PROGRAMME

2019

WEDNESDAY

6 TH MARCH 2019

10:45am-5:45pm

ITB Future Day

City Cube, Auditorium A4/A5

10:45am-7:00pm

ITB Destination Day 1

City Cube, Auditorium A1

10:45am-5:45pm

ITB Deep Dive

Sessions 1

City Cube Club

OUR GOAL IS

TO SERVE 2 BILLION

CONSUMERS AROUND

THE WORLD AND SUPPORT

TENS OF MILLIONS OF

SMALL BUSINESSES

Angel Zhao

Senior Vice President, Alibaba Group

Travel – to create a more

“inclusive” world

Alibaba Group’s Angel Zhao in Keynote Executive

Panel to discuss China’s power and global ambitions

10:45am-7:30pm

ITB Young Professionals

Day

Hall 11.1,

Young Professionals Stage

10:45am-2:45pm

ITB MICE Forum

Convention Hall 7.1a,

Auditorium New York 1

3:00pm-5:45pm

ITB Business Travel

Forum

Convention Hall 7.1a,

Auditorium New York 1

10:30am-2:00pm

eTravel Lab Day 1

Hall 7.1b, eTravel Lab

10:30am-6:00pm

eTravel Stage Day 1

Hall 6.1, eTravel Stage

In her keynote today, Angel

Zhao, Senior Vice President

of Alibaba Group, and

President of Fliggy will be

talking about how Chinese

companies are seeking

their fortunes abroad. We

asked her to tell us a little

more.

Globalisation is one of Alibaba’s

core strategies and we hope to

make progress in an inclusive

and sustainable manner.

Alibaba is a gateway to China,

and the rest of the world. We

want consumers to buy globally

and merchants to sell globally.

As a technology company, we

can serve as the internet and

data-driven platform to power

borderless trade. Our goal is to

serve 2 billion consumers around

the world and support tens of

millions of small businesses.

My speech will address the

importance of travel – one area

of globalisation – as a way to

create a more inclusive world.

We work closely with many

world-class travel brands –

such as Marriott International,

Singapore Airlines and Universal

Studios – to extend a growing

range of high-quality travel

services and benefits to Chinese

consumers through digital means

such as targeted marketing and

membership collaborations.

For example, we worked with

Marriott International to roll out

our “Post Post Pay” service across

thousands of hotels worldwide,

allowing qualified users to enjoy

a deposit-free and wallet-free

hotel experience, with payment

settled after completion of the

trip.

We have also made efforts to

promote interesting overseas

destinations to Chinese

consumers. Working with

various partners, we have

launched Northern Lightsthemed

trips, Antarctica, Kyushu

railway and other travel routes

in the past few years, which are

very well received.

are becoming more willing to

spend, as the average outbound

travel spending grew 9% in 2018.

The popularity of themed tours

featuring experiences such as

soccer matches, local delicacies

and outdoor activities is on the

rise. For example, during the 2018

soccer World Cup, the number

of trips to Russia by our users

tripled year-on-year. Chinese

consumers are no longer content

with “having been there.” They

are eager to experience overseas

destinations “just like a local.”

In terms of demographics, users

born after 1994 are a growing

force of outbound travel, with

their number increasing 42% in

2018. Given favourable factors

such as additions of international

flight routes, residents of low-tier

Chinese cities also travel more to

outbound destinations

2:00pm-6:00pm

TTA Forum

Hall 7.1b, eTravel Lab

2:00pm-5:00pm

Responsible Destinations

Forum

Palais am Funkturm,

ITB Convention Awards

How is Fliggy becoming more

“Global” as time goes on?

As a platform operator, Fliggy

is dedicated to helping tourism

merchants and associations

worldwide build direct

relationships with Chinese

consumers. Since Fliggy’s

inception in 2016, we have

been recruiting merchants from

different markets to join our

platform.

What are the biggest trends

today when it comes to Chinese

outbound travel?

Given their rising living

standards, Chinese consumers

are increasingly interested in

outbound travel.

In 2018, our users visited 192

countries and regions and they

have diversified their destinations

to non-traditional choices such

as Russia and Cambodia. They

KEYNOTE EXECUTIVE

PANEL: CHINA´S POWER

AND GLOBAL AMBITIONS

Category: ITB Future Day

Date: Today, March 6, 2019

Time: 1pm - 1:45pm

Location: City Cube,

Auditorium A4/A5

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


17

The transformation

of TripAdvisor

Stephen Kaufer, Co-Founder, President & CEO, TripAdvisor –

keynote interview

In the ITB Future Day, CEO Keynote interview from 11am today, Stephen Kaufer, Co-

Founder, President and Chief Executive Officer of TripAdvisor, will be discussing the

impressive strategic development of TripAdvisor. Spanning the company’s evolution

from driving digitalisation in travel with community-driven reviews, through to

building a leadership position as the de facto hub for travel planning with a portfolio

of services, Stephen will share his perspectives on what’s next for the company within

the changing dynamics of the travel industry. In November 2018, Kaufer literally

“transformed” the company. We asked what this means for users, and what the

feedback has been like since the changes…

Stephen Kaufer

Co-Founder, President and CEO,

TripAdvisor,

We know that consumers want

to travel with confidence and

maximize the value of every

trip, but travel planning can be

overwhelming with so many

different sources of online and

offline information! While the

wisdom of the crowds is helpful,

travellers want to factor in the

advice of friends and family

more when making decisions.

With the new TripAdvisor,

users can search for places to

go, things to do, and where to

stay or eat can discover helpful

recommendations from the

THESE CHANGES ARE THE

BIGGEST ONES IN OUR ALMOST

20 YEARS COMPANY’S HISTORY

CEO KEYNOTE

INTERVIEW

Category: ITB Future Day

Date: Today, March 6, 2019

Time: 11am - 11:45am

Location: City Cube,

Auditorium A4/A5

people and experts they have

chosen to follow. They can then

easily save and share ideas to

plan and book their perfect trip.

While it is still early days

for this new platform, initial

engagement and consumer

feedback has been very positive!

This is just the beginning for

TripAdvisor as we continue to

work with the community to

build the best experience for

travellers worldwide

Why bring in brands, publishers

and influencers in addition to

friends and family as part of

the community? How is your

business model evolving?

Our community is comprised

of travellers of with a variety

of interests, needs, and

demographics. We want to

serve travellers of all ages, and

want to continue to capture

the attention of the younger,

millennial audience as travel

becomes a big part of their lives.

We think the new TripAdvisor

will succeed because travellers

can now get useful and relevant

advice from the people and

experts they trust while still

enjoying our more than 702

million reviews and opinions.

Thus, we’re very excited to be

changing travel yet again with

the new TripAdvisor. Just as you

have your go-to site or app for

music and shopping, we are

making sure TripAdvisor is now

your go-to resource for travel.

Last year, you launched new

performance analytics for

sponsored placements. How

have these been helping

companies be more profitable?

We see Sponsored Placements

as a real game changer and

tools like performance analytics

help our clients see the results

too. With our key performance

metrics, our customers can

better measure the success

of their campaigns and make

strategic decisions about

budget and timing. But we’re

not stopping there. We continue

to speak with our customers to

understand how we can make

improvements that enhance our

solutions and make them more

helpful for accommodations

owners as they look to build

their businesses on the world’s

largest travel site.

How do you feel about being the

“keynote” at the world’s biggest

travel and tourism event for the

first time, and how important

is ITB for you as a networking

platform?

I am thrilled to join ITB! It is the

perfect timing to come and meet

the world of travel just now when

TripAdvisor is transforming

so significantly, in fact these

changes are the biggest ones in

our almost 20 years company’s

history. It is also great to be in

Germany, in the heart of Europe,

which is such an important

region for TripAdvisor. ITB is

an international stage for travel

and I am excited to meet and

converse with business contacts

and friends from across the

global travel community. These

events are always a great

chance to learn and see other

perspectives on the pressing

opportunities and challenges of

the global travel ecosystem

ITB BERLIN NEWS • Wednesday 6 th March 2019


18

Prof. Dr.

Wolfgang Arlt

Founder and Director,

China Outbound Tourism

Research Institute (COTRI)

HOW TO MARKET YOUR

DESTINATION’S PRODUCTS

& SERVICES TO CHINESE

OUTBOUND TOURISTS

Category: ITB Destination Day 1

Date: Today, March 6, 2019

Time: 3pm-3:45pm

Location: City Cube,

Auditorium A1

Chinese outbound tourist

market set for huge growth

Prof. Dr. Wolfang Arlt founded the China Outbound Tourism Research

Institute in 2004 with offices in Hamburg, Germany and Beijing, China.

We asked him to tell us a little more about the Research Institute and

its activities in China.

COTRI is the leading independent

organisation in the field of Chinese

outbound tourism, both helping clients

to forge profitable relations with Chinese

customers, as well as fostering the

growth of Chinese outbound tourism.

COTRI provides quantitative data for 60

destinations through COTRI Analytics,

offers the online training programme

CTT China Tourism Training and provides

major customised research and strategy

development projects for clients all over

the world.

CHINA WILL BE

THE MOST

IMPORTANT

INTERCONTINENTAL

TOURISM SOURCE

MARKET FOR EUROPE

How important will Chinese outbound

tourists become in the European (and

ROW) markets in the next five years?

According to COTRI forecasts, by 2023 115

million mainland Chinese will cross the

border for visits to Greater China (Hong

Kong, Macau, Taiwan) and 135 million

trips will go further to the rest of the

world, generating a total of 250 million

trips, 54% more than the 162 million trips

in 2018. China will be the most important

source market for its neighbours and

other destinations in the region and the

most important intercontinental tourism

source market for Europe.

Please tell us a little more about

your presentation at the ITB Berlin

Convention.

I will concentrate on the new “Third

Wave of Chinese outbound tourism” and

the different requirements in the mix of

offline and online market activities for this

strongly developing market segments of

“Generation Z” travellers born after 1995.

Who should come to your presentation,

and what will they come away with?

The Chinese outbound market is

important for all tourism and hospitality

service providers outside of China and

will become even more important in

coming years. The audience will get the

latest information about the new trends

in Chinese outbound tourism and how to

translate these insights

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


19

BROUGHT

TO YOU BY

Tim Hentschel

CEO of Hotelplanner.com

and Meetings.com

Michael Ros

Co-Founder and COO,

Bidroom

Group travel – UK inbound

stronger, US weaker…

the expert’s point of view

Bidroom looks to

connect hotel chains to

platform

Tim Hentschel, CEO of Hotelplanner.com and Meetings.

com is back at ITB Berlin for another round of top level

meetings, as well as hosting the 5th annual European

Group Travel Awards in the city, in parallel to the show.

We asked him what the key trends are in the industry as

he sees them.

Inbound to the UK is looking

strong. Inbound to the US is a

little weak. On face value, people

may say that is political, but when

you look deeper, it has everything

to do with strong currency.

That’s one trend. We are also

seeing a lot of last-minute

vacations, both in Europe and

in the UK. I think that has to do

with the shaky economy. People

don’t know what 2019 looks

like, whether we are going to

be having continued growth like

we’ve had for the past five years,

or we’re going to be heading

into recession. So, I think people

have been less likely to plan a

big vacation in advance, and we

have been seeing last-minute

weekend getaways being more

popular. The same is true in

group corporate, which has taken

a dip. We believe that is due to

corporations also being cautious

about what the economy is going

to do in 2019. Weddings remain

strong.

What kind of things are you

looking for at ITB Berlin?

We are going to mainly do

our annual reviews with our

big suppliers and distribution

partners. ITB Berlin is the biggest

travel show in the world, so we

always put our biggest effort

into getting the most done in

the shortest amount of time. We

will have C-level meetings with

every major supplier and every

major distribution partner that

we have. To that extent, the ITB

Buyers’ Circle is perfect for quiet,

confidential meetings

You are again running the

European Group Travel Awards

in Berlin this year at the

Intercontinental. How is that

looking?

This year will be the biggest

and best yet. The Awards are

being held on Thursday March

7, on what will be a glittering

evening of entertainment and

celebration, for the awards. The

evening will begin at 7pm with

cocktails followed by dinner

and the awards ceremony. The

show will again be hosted by

CNBC presenter Dylan Ratigan,

with entertainment by electropop

artists, Breathe Carolina

Michael Ros is Co-Founder and COO of Bidroom, the

membership-only hotel booking platform. We asked him

to tell us a little about the business and what his focus will

be at ITB Berlin.

Bidroom has no booking

commissions and with 5-25%

lower hotel prices (as compared

to competitors), our community

supports hoteliers who receive

bookings without paying “OTA

taxes” that can reach up to 20%

per transaction.

WE HOPE TO

CONNECT WITH

NEW HOTELIERS

WHO ARE

LOOKING FOR A

NO-COMMISSION

ALTERNATIVE

What are you hoping to gain

from this year’s ITB Berlin?

We’re expecting to start a

conversation with many major

hotel chains about connecting

them to the platform. We’d like

to close a deal with some of them

while we are in Berlin. At the same

time, we hope to connect with

new hoteliers who are looking for

a no-commission alternative to

other booking channels.

Are you particularly interested

in particular travel themes?

After TripAdvisor introduced

the social media component to

their platform, others have to

catch-up with their ideas for user

innovation. As we’re looking to

connect with even more channel

managers, I will be on the lookout

for changes in the connectivity

sector.

How important is the speed

dating organised at ITB for you?

It’s definitely a huge time saver

to have a chance to meet people

already willing to talk business.

Why did you decide to join

the ITB Berlin Buyers Circle,

and what, for you, are the key

advantages of being a member?

Entering the Buyer’s Circle is like

entering a networking group for

executives. Besides that, it’s a

must to have a quieter place for

business talks at such a massive

event.

How important is ITB Berlin for

you as an event and why?

Personally, I’ve attended the past

10 editions of ITB Berlin. This

year, it’s going to be the fourth

visit for our team. I’ve heard many

times from my colleagues in the

business how important ITB

Berlin is for professionals looking

for top of the game innovations

ITB BERLIN NEWS • Wednesday 6 th March 2019


20 EXCLUSIVE INTERVIEW

THE NUMBER OF

EMPLOYEES INVOLVED IN

MALAYSIA’S TOURISM SECTOR

HAS RISEN TO 3.4 MILLION IN

2017 FROM 1.5 MILLION IN

2005.

Mohammadin

Bin Haji Ketapi

Minister of Tourism, Arts and Culture, Malaysia

Malaysia – Official ITB Berlin

Interview: Mohammadin Bin Haji Ketapi, Minister of Tourism, Arts and Culture

In 2018, Malaysia received a total of 25.8 million international

tourists. We asked Mohammadin Bin Haji Ketapi, Minister of

Tourism, Arts and Culture for Malaysia, what the target is for

the coming years.

With the Visit Malaysia 2020

campaign in the works, we look

forward to seeing our arrival figures

grow to 30-million and tourist

receipts reach RM100bn (eds:

€21.66bn) by the year 2020.

The tourism Industry continued

its significant contribution to

Malaysia’s economy with a share of

14.9% in 2017 as compared to 10.4%

in 2005.

In 2017, the direct contribution

of tourism to GDP recorded 6.1%

with a value of RM82.6bn (eds:

€17.89bn), growing from RM76.6bn

(eds: €16.59bn) in 2016.

The number of employees involved

in Malaysia’s tourism sector has

risen to 3.4 million in 2017 from

1.5 million in 2005. Employment

in the tourism industry contributed

23.2% to total employment in 2017

(2005:15%). Most of the jobs in

tourism industry were in the retail

trade industry (33.7%) and food &

beverage serving services (32.3%)

respectively.

Tourism is also important to

Malaysia as it helps to empower

the local community economically.

Taking the Malaysia Homestay

Programme as an example, it offers

the local village-folk to take part

in offering authentic homestay

experiences to tourists. In 2017,

the revenue generated from the

programme reached RM27.6 million

(eds: €5.98m).

Statistics show that in 2018, a

total of 372,475 tourists (local

and foreign) participated in the

homestay programme across the

nation. Within this period, a total

number of 218 villages with 4,070

homes took part in the programme.

These villages are spread

throughout the nation, including

popular tourist destinations such as

Sabah, Sarawak, Selangor, Melaka,

Johor, Penang, Langkawi.

What do you hope to achieve

through being official partner

country of ITB Berlin 2019?

Malaysia being partner country of

ITB Berlin 2019 means a big focus

on the country and a big visibility

worldwide, especially now that we

are promoting Visit Malaysia 2020.

But our focus will be to push not

only the partner country 2019 of ITB

but to make sure, that throughout

the year 2019, Malaysia is seen

and recognised as the wonderful

destination it is.

I believe Malaysia’s cultural

uniqueness is a big draw for the

European market. As you may know,

Malaysia is a melting pot of cultures

with influences from Malay, Chinese

and Indian ethnicities, as well as

from Europe, Arab and the Malay

Archipelago. This has resulted in

a mixed yet harmonious legacy

that manifests itself in Malaysia’s

architecture, clothing, language,

cuisine and other aspects. As such,

the highlight of our presence at ITB

this year will be the cultural aspects

that we bring to the show.

Visitors to the trade show will

have the opportunity to experience

Malaysia’s architecture, local food

and cultural performances. We

will be bringing in the national

cultural troupe to showcase about

an hour-long performance during

the Opening Gala that reflects the

beauty and diversity of Malaysian

culture and heritage. Visitors to the

Malaysia Pavilion can also get to

know the Ring Ladies of Sarawak,

so named because of their beauty

ritual of wearing copper coiled

rings on the forearms and calves

respectively. This symbol of beauty

is fast disappearing and ITB visitors

will be lucky to catch the last

remaining Ring Ladies of Sarawak

this year.

Malaysia will also bring a special

exhibition of Sarawak scarves

called “keringkam.” These are handembroidered

scarves made using

gold thread and is an important part

of Sarawak heirloom legacy. Visitors

will get to see these treasured

headgear and other ornaments that

have rarely been exhibited.

The Malaysia Pavilion at Hall

26A, Stand 117, will also display

architectural forms adapted from

ancient Malay architecture. Besides

being the venue for networking and

meetings, it will also hold regular

cultural performances throughout

the exhibition. Delicious Malaysian

cuisine, renowned for its generous

use of medicinal spices and herbs,

will also be made available for the

public to sample.

What is the overall policy of the

new administration concerning

tourism? What are your Ministry’s

key aims in the coming months

and years?

The Tourism Malaysia Integrated

Promotional Plan 2018 – 2020

was formulated and implemented

to tackle existing challenges

and improve Malaysia’s tourism

performance, with the following

strategies in mind:

• Optimising the usage of

latest information technology

for promotion, publicity and

advertising;

• Leveraging upcoming major

events in Malaysia, especially

business events, 5th World Tourism

Conference from 26 to 28 August

2019 in KL, and the Malaysia-China

Cooperation Year in 2019-2020, 8th

World Summit on Arts and Culture,

KL (11-14 March 2019); CHOGM,

APEC meeting, etc.;

• Synergising efforts with the

development of mega-projects

such as Impression City Melaka and

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


EXCLUSIVE INTERVIEW

21

© Hasselkus PR

© Hasselkus PR

© Hasselkus PR

KL Convention Centre night view Royal Belum Citrawarna Malaysia 2007

Partner Country

Desaru Coast, etc.;

• Enhancing NKEA initiatives

(collaboration with airlines & tour

operators, charter flights, high yield

segment);

• Maximising integrated marketing

campaigns by partnering with

Government agencies;

• Promoting Malaysia as a filming

destination.

Please tell us a little more about

yourself and why you believe you

were chosen for the portfolios of

Tourism and Culture.

Coming from Sabah, a state

with multicultural and religious

backgrounds together with diverse

tourism attractions, I believe with my

vast experience and deep interest in

art, culture and heritage, I am able

to contribute towards enhancing

and promoting the art, culture and

heritage industry as one of the

prominent socio-economy drivers

of the nation. In addition, under

the new government’s manifestos,

the tourism industry will continue

to be strengthened and supported

to attract more visitors to see and

experience Malaysian cultural and

heritage diversity plus abundance

of natural wonders.

What are your biggest challenges

in the next years?

The main challenge is to get

more involvement from the nongovernmental

bodies and societies

to cooperate and organise any

programmes, events and activities

relating to national art, culture and

heritage. The Ministry has several

incentives such as tax reduction and

exemptions for private companies

that are willing to fund such art,

cultural and heritage programmes.

I would like to remind again that the

effort in empowering and sustaining

our art, culture and heritage not

only falls on the government’s

shoulder but importantly, on the

collaborative efforts with other

individuals, private sectors and

NGOs.

What sets this country apart from

the rest - especially in Southeast

Asia?

The “Malaysia, Truly Asia” tagline

has worked wonders to position our

destination’s diversity. It gets the

message across that Malaysia is a

kaleidoscope of customs, religions,

traditions, festivals, heritage, arts

and crafts, and cuisines of Malays,

Chinese, Indians, and various ethnic

group that continues to fascinate

visitors from all over the world.

Malaysia has also premised itself

as a diverse tourism destination

that offers world-class attractions,

including nature, shopping,

adventure, islands and beaches,

as well as many international

events, offering visitors a plethora

of interesting choices. Besides

that, the country is also a major

destination for health tourism and

MICE events. This “Malaysia, Truly

Asia” branding continues till today

to position Malaysia’s uniqueness.

Upcoming developments such as

Desaru Coast in Johor, Impression

City Melaka and 20th Century Fox

World Theme Park in Genting

Highlands, once completed, will

bring renewed interest in Malaysia.

We are also seeing the industry

invigorated by the opening of

renowned hotel property brands

here. Several established hotel

brands have ventured into Malaysia

for the first time recently, while

some of them are poised to enter the

market in the near future. We are

pleased that brands such as Double

Tree, Hilton, Marriot, Anantara,

Westin, Mercure, Sheraton, W, St.

Regis, Four Seasons, Hyatt and

others see the value of Malaysia

for their business expansion and

investments.

Malaysian food is probably one of its

best attractions to visitors as dining

in the country is truly a gastronomy

experience. Being a multi-cultural

country, Malaysia offers a great

variety of local cuisines. Visitors

will definitely be amazed by the

incredible range of food, desserts

and fruits found throughout the

country.

Penang Assam Laksa Ranked no.7

on CNN’s World’s 50 Best Foods in

2018. Ipoh has been named as one

of the top three best coffee spots in

Asia by the world’s largest travelguide

publisher, Lonely Planet this

year. Besides, citing Southeast

Asia as the best region to try local

cuisine, Booking.com named two

places in Malaysia in its list of Top

10 destinations to taste local food –

Ipoh and Johor Bahru.

Kuala Lumpur was voted by global

news network CNN as the world’s

4th Best Shopping City, after New

York, Tokyo and London, and ahead

of Paris, Hong Kong and Dubai,

for two consecutive years – 2012

and 2013. Some of our renowned

shopping outlets include Pavilion

Kuala Lumpur, Midvalley Megamall,

KLCC and etc. We now have several

premium outlet malls – Johor

Premium Outlet, Mitsui Outlet Park,

Freeport Melaka, Design Village

Outlet Mall in Penang and Genting

Premium Outlet – to give shoppers

better value for money.

Beautiful beaches and islands are in

abundance in Malaysia. Langkawi,

Malaysia was on the Conde Nast

Traveler list of The Best Islands in

the World 2018. Some top choices

of beautiful beaches and islands

include Sipadan island, Sabah;

Pangkor Island, Perak; Batu Feringhi

Beach, Penang; Perhentian island,

Terengganu.

Malaysia’s tropical rainforests, said

to be over 130 million years old, are

also a unique feature of Malaysia.

Some of the renowned rainforests

in Malaysia include Taman Negara

Pahang, Endau-Rompin, Gunung

Mulu National Park, Kuala Selangor

Nature Park, and Kinabalu Park

ITB BERLIN NEWS • Wednesday 6 th March 2019


22 EXCLUSIVE INTERVIEW

ITB BERLIN IS THE PERFECT

PLACE TO LAUNCH A NEW

REPORT IN WHICH WE LAY OUT

11 STRATEGIES AND 68

MEASURES TO HELP

UNDERSTAND AND MANAGE

VISITOR GROWTH

Zurab Pololikashvili

Secretary-General,

World Tourism Organization (UNWTO)

UNWTO @ ITB Berlin

Exclusive Interview: Secretary-General of the World Tourism

Organization (UNWTO) - Zurab Pololikashvili

This is the UNWTO year of education, skills development

and jobs, with UNWTO placing special emphasis on this

at ITB Berlin. We asked UNWTO Secretary-General Zurab

Pololikashvili why it is so important to promote these topics.

Tourism regularly outgrows the

world economy (6% against 3.7% in

2018) and provides one in ten jobs

around the globe. Our sector also

grows faster than global trade and

is one of the top four export earners

globally.

As the United Nations agency

responsible to promote tourism for

sustainable development, UNWTO

this year looks closely at the need

to link education and overall skills

development, in order to ensure

quality performance and hence

sustainable employment in tourism.

As a leading economic sector and

employer, tourism needs to prepare

for the future of work, particularly in

a sector characterized by innovation.

This is a shared challenge: public

and private stakeholders and

education institutions need to work

together. UNWTO wants to help

ensuring these synergies come to

life.

At ITB Berlin, you will be

launching a report on women in

tourism. Where are we at when

it comes to achieving gender

equality in this sector?

In many countries, women make

up the majority of the workforce

and of tourism entrepreneurs. At

the same time, women remain

concentrated in lower-paid and

consequently more vulnerable

employment.

But UNWTO research for the

Global Report is encouraging,

showing that gender roles in the

tourism sector are starting to

change: More women are working

and starting businesses in nontraditional

areas, thanks to the

rise and accessibility of digital

technologies and their applications

in tourism. Furthermore, a

number of countries have made

serious commitments to women

empowerment in tourism through

gender equality policies and

strategies. This is a strong starting

point for any progress in this

critical area.

Yet again, we will see the Silk

Road Ministers’ Meeting at ITB

Berlin. How is this initiative

progressing?

This meeting has become a

permanent feature at ITB Berlin,

an achievement that would not

have been possible without ITB

Berlin’s continued support and

dedication. We trust that the Silk

Road will become one of the most

important transnational tourism

routes of the 21 st century.

Since 2011, Ministers of Tourism

and high level officials from the

Silk Road countries, together

with representatives of other UN

Agencies and the private tourism

sector, have been conveying at

ITB Berlin to discuss joint tourism

strategies aimed at establishing

the Silk Road as an internationally

renowned and seamless cultural

tourism route.

Today, 34 countries from Europe,

the Middle East and Asia are

cooperating in marketing and

promotion, capacity building,

tourism research and travel

facilitation. Cross-country tourism

projects are growing, the interest

of trade and consumers in the

Silk Road brand continues to

grow, and awareness among

Silk Road countries regarding

tourism’s contribution to cultural

preservation, regional cohesion

and intercultural understanding is

fully established.

Our annual gathering ensures that

sustainable tourism development

remains on the agenda as a

key pillar of inclusive economic

growth. Moreover, with rich

and authentic maritime and

land-based experiences readily

available throughout the region,

this meeting ensures to preserve

the Silk Road momentum and

to mobilize technical assistance

where it is most needed.

One of the key themes this year at

ITB Berlin is overtourism. How is

UNWTO working to combat this

issue?

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


EXCLUSIVE INTERVIEW

23

Long before the buzzword

“overtourism”, UNWTO defined

tourism carrying capacity as “the

maximum number of people that

may visit a tourist destination at

the same time, without causing

destruction of the physical,

economic and sociocultural

environment and an unacceptable

decrease in the quality of visitors’

satisfaction”.

We are not facing a new challenge,

and adequately managing tourism

to the benefit of visitors and

residents alike has always been a

fundamental issue for the sector.

UNWTO is committed to

supporting destinations to face

up to this governance challenge.

That’s why we think that ITB is

the perfect place to launch a

new report in which we lay out

I WISH TO

CONGRATULATE

MALAYSIA ON

BEING ITB

BERLIN’S

PARTNER

COUNTRY FOR

THIS YEAR.

MALAYSIA IS A

FOUNDING

MEMBER OF

UNWTO AND

ONE OF ITS

MOST ACTIVE

MEMBERS

11 strategies and 68 measures

to help understand and manage

visitor growth. The report

examines how to manage tourism

in urban destinations to the

benefit of visitors and residents

alike and also includes a series of

case studies on measures being

implemented by cities around

the world. It will be presented

on 6 March and was produced

in collaboration with the Centre

of Expertise Leisure, Tourism

& Hospitality (CELTH), Breda

University of Applied Sciences,

and the European Tourism Futures

Institute (ETFI) of NHL Stenden

University of Applied Sciences.

Essentially, we are talking about

the absence of good management

and uncontrolled development.

With growing tourist numbers,

we must look at community

engagement, congestion

management, reduction of

seasonality, careful planning

which respects the limits of

capacity and the sensitivity of the

destination, as well as product

diversification.

This year’s official partner

country is Malaysia. What are

your thoughts on this nation as

a tourist destination? What do

you see as being its key “tourism

assets”?

I wish to congratulate Malaysia

on being ITB Berlin’s partner

country for this year. Malaysia is a

founding member of UNWTO and

one of its most active members,

involved at several levels of the

Organization’s activities and

governing bodies.

Malaysia identified tourism as one

of the forefront industries in its

economy because of tourism’s

great potential in job creation,

socio-economic development as

well as foreign income generation

- tourism is currently the 2nd

largest foreign exchange earner.

We all know the “Malaysia Truly

Asia” tagline, which goes back

two decades! Tourist arrivals

and receipts have grown strongly

since 1999 and transformed

Malaysia into a major destination

in Southeast Asia.

UNWTO feels very much at home

whenever its officials visit Malaysia

– a feeling we share with the more

than 25 million plus international

tourists who have been flocking

to Malaysia’s borders every year

since 2010. We have been coorganising

the World Tourism

Conference every 3 years since

2007. After successfully holding

the 4th edition of this conference

in Penang in 2016, we are currently

in the process of preparing for the

5th edition which will be held in

Kota Kinabalu next August

UNWTO INDUSTRY

EVENTS @ ITB

BERLIN – 6 TH MARCH

11:00 – 11:45

Keynote-Panel: Overtourism Revisited: Best Demonstrated

Practices Instead of “Business as Usual”

ITB Berlin Convention 2019 in collaboration with UNWTO

Infinite growth cannot work in a finite space: The intensity and growth of

conflicts in more and more tourist hotspots shows that things cannot go

on as before. In the meantime, a number of solutions have been found

for severely affected urban destinations. How can a destination set

the right conditions for sustainable growth - on a national, regional and

local basis? Results of a global empirical exclusive study by Travelzoo

and ITB also show when tourists accept or desire access and price

barriers, smart technologies, tourist selection and visitor guidance.

What are the lessons learned and best practice examples? And last

but not least: Can the findings also be applied to increasingly affected

rural attractions?

••• City Cube, Auditorium A1

12:00 – 12:45

Overtourism 1: Smart Control Via Digital Technologies

ITB Berlin Convention 2019 in collaboration with UNWTO

Digital technologies and smartphones can untangle streams

of visitors. Visitors can be guided away during rush hours or from

over-visited hotspots. What do effective technology solutions look like,

and which data are required from which sources? What have been

the experiences so far with the innovative apps .

••• City Cube, Cube Club

14:00 - 16:00

9 th Silk Road Ministers Meeting

(Attendance is by invitation only)

To be attended by countries from the Silk Road and beyond,

the meeting will focus on collaborative tourism opportunities aimed

at strengthening regional cohesion. In addition to the presentation of

project proposals in the areas of marketing and promotion, tourism

research and capacity building, participating countries will be able

to outline their own Silk Road ideas and initiatives during an open

discussion.

••• Berlin Room, Hall 7.3

18:00 – 20:00

Launch of the Global Report on Women in Tourism, Second Edition

in collaboration with GIZ, UN Women, World Bank and

Amadeus. (Attendance is by invitation only)

In 2009, UNWTO, the United Nations’ specialised agency for tourism,

joined forces with UN Women, the United Nations entity for

gender equality and the empowerment of women, to prepare the first

edition of the Global Report on Women in Tourism.

Based upon the success of the first Report, UNWTO, in cooperation

with the German Development Agency (GIZ), UN Women, World Bank

and Amadeus, collaborated in the preparation of the second edition.

••• Palais am funkturm

ITB BERLIN NEWS • Wednesday 6 th March 2019


24 EXCLUSIVE INTERVIEW

ADVERTORIAL

France’s Nouvelle-Aquitaine

targets global leading role

in sustainable tourism

Exclusive Interview – Michel Durrieu, General Director,

Regional Tourism Board, Nouvelle-Aquitaine

Michel Durrieu

General Director, Regional Tourism Board,

Nouvelle-Aquitaine

WE ARE

SEEING A

VERY STRONG

PROGRESSION

IN THE

NUMBER OF

US VISITORS,

UP 23% LAST

YEAR.

Nouvelle-Aquitaine is the most popular internal destination

for French tourists and is constantly growing on the list

for foreign visitors. We asked Michel Durrieu, the region’s

Director General of Tourism Board how the region has

been evolving in this sense.

The most important points

of evolution include the fact

that Nouvelle-Aquitaine now

receives over 28 million tourists,

including 24.5 million French

tourists. The proportion of French

tourists has slightly progressed,

while the number of foreign

visitors is showing very strong

growth. Certain destinations in

Nouvelle-Aquitaine have seen

between 20% and 25% growth

in foreign visitors over the past

year.

Which are the most important

source markets?

We have seen very strong growth

in visitor numbers from Spain,

but also a very strong growth in

what are considered very mature

markets – the UK and Germany.

There is a double impact from this

– the return of a certain clientele

who come back to “rediscover”

places they’d previously visited,

because the offer has evolved.

But they are also discovering

internal destinations they

didn’t know before. That’s the

internal tourism. We are seeing

the arrival of an increasing

number of German visitors in

the Dordogne Valley, in Lascaux

for example, where the German

market has taken the number

one position, whereas it used to

be in third or fourth position. So,

there are some strong trends. In

the past, people would come to

Nouvelle-Aquitaine for a long

break, and not move around

too much. Today, we have noted

a strong trend for tourists to

travel more and more around

Nouvelle-Aquitaine, and globally

they are capable of taking road

trips of one or two hours from

where they are based, and when

you look at the region, a lot can

be done in the space of a couple

of hours. For example, Bordeaux

is just an hour and a half from

Cognac, which is two hours

from La Rochelle - Île de Ré,

which is next to Lascaux, next

to Biarritz. The foreign tourists

are beginning to come to grips

with the fact that all these major

destinations are very close to

one another.

What about source markets

from further afield?

We are seeing a very strong

progression in the number of

US visitors, up 23% last year.

We realise that an increase in

capacity in flights from the USA

to France has played a role. To

this, one can add the fact that

it is much easier for American

visitors to come here from Paris

using the TGV. The Americans

love visiting Bordeaux, Cognac,

Rochefort – with the replica

of the Hermione – Lafayette’s

frigate, which took part in the

independence celebrations in the

USA. The growth in US visitors is

in fact accelerating. Then there’s

the Canadians, whose rise in

tourist numbers is linked to the

new direct flights and increase

in flight frequencies between

Montreal and Bordeaux. We

are also seeing a major return

in Japanese visitors. There had

been a drop in numbers in the

past years, but numbers are

now higher than they were at

their previous peak. The Chinese

market is evolving as well.

They used to come solely to

Bordeaux, but now they are also

coming to visit the Dordogne,

and to the Arcachon basin.

Previously, Chinese visitors

would almost always travel in

groups. Now there are more

and more individual travellers.

This is particularly the case

when visiting and staying in the

Bordeaux vineyards.

Bordeaux airport is seeing a lot

of new activity. This must be an

important factor in your region’s

success…

Indeed, but one must not

forget we have a total of eight

international airports in Nouvelle-

Aquitaine. The air connectivity

of the region, coupled with the

TGV connection from Paris and

other European capitals allows

rapid connections to the region.

There’s a huge number of flights

from all around Europe, and

low-cost airlines are reinforcing

their position in the region – and

of course at Bordeaux airport –

which has been experiencing

strong growth over the past

few years, with Easyjet and

Ryanair bolstering their bases

in Bordeaux. So, yes, Bordeaux

airport is an important lever

for the entire territory. This

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


EXCLUSIVE INTERVIEW

25

ADVERTORIAL

© Steve Le Clech Photos - CRT NA

©M.Anglada - CRT NA

© Christophe Mariot - CRT NA

Porte Cailhau, Bordeaux

Gollandieres beach, Ile de Ré Cycling in the vineyards

is very important, as we even

see destinations that are outside

Nouvelle Aquitaine promoting their

activities around Bordeaux Airport.

This translates to the fact that the

airport not only serves Bordeaux,

but a much broader region. This is

creating a change in the tourism

paradigm, as visitors from overseas

can spend visit Bordeaux, then

go and spend a night in Cognac,

discovering its ancient cellars… It’s

something foreign tourists never

would have imaged in the past for

a weekend.

NOUVELLE-

AQUITAINE

SHOULD BECOME

A “REFERENCE”

DESTINATION

FOR

SUSTAINABLE

TOURISM ON A

GLOBAL SCALE

The magic annual number of

30-million tourists is not far off

for you. What’s the plan when it

comes to developing tourism?

We believe we should achieve the

30-million tourists mark by 2020.

But what is more important is the

development of tourism throughout

the year, rather than seasonal

tourism, and the development of

sustainable tourism, respectful of

the environment, and respectful

of the local populations, with

gastronomy that is local. This also

means more short tours, either

on foot, cycling, by boat… all this

evolution is important. I prefer to

speak less about overall numbers

and more about tourism revenues.

Our objective with Régine

Marchand (ed: the President of

Nouvelle-Aquitaine tourism

board), is to have tourists coming

to our destinations throughout the

year, that they spend money and

that this creates jobs.

A year or so ago, you projected

that tourism revenues would reach

€16bn by 2020. Are you on target?

We already reached that goal

last year! Now we are targeting

€17bn or €18bn for 2020. Globally,

our strategy is towards higher

quality tourism – people who are

respectful of the environment,

seeking authentic experiences and

heritage. It’s a strategy that at the

same time suits the local residents,

and that is economically much

more interesting.

What are you highlighting this

year at ITB Berlin?

There are several things. Firstly,

our main thrust at ITB Berlin is

to spotlight six of our “brands”,

ensuring the professionals and

influencers – the media and bloggers

– understand the proximity of these

destinations. I am of course talking

about the Pyrenees, Biarritz – Pays-

Basque, the French Atlantic Coast,

Bordeaux, the Dordogne Valley

and Cognac. It’s vital that people

comprehend that these six “brands”

are geographically close to each

other. After this, it’s the richness

of the territory, not only in terms

of destinations, as we can add

Poitiers, or Futuroscope, France’s

second biggest theme park, not to

mention La Rochelle, l’Île de Ré or

the Green Venice of Niort Marais

Poitevin, or Limoges. You’re

adding something quite important

to the travellers’ imaginations. It’s

a case of demonstrating to the

tourism professionals at this show

the richness of this region, which

is the size of Austria. That’s an

important point as well. Nouvelle-

Aquitaine is the size of Austria,

with the population of Denmark,

meaning a tourist can spend an

entire holiday. The second point

this year, following on from last

year’s highlight – gastronomy and

wine tourism – for which the region

is of course renowned – with 35%

of France’s wine tourism taking

place in Nouvelle-Aquitaine… This

year, we are placing sport under

the spotlight. This includes cycling,

as we have more than 4,500 km of

cycle trails – which is huge. We are

also talking about golf. Nouvelle-

Aquitaine has 81 golf courses,

including the oldest course on the

content in Pau. We have more golf

courses than any other region in

France, many of which are truly

emblematic, and it’s a sport that

can be practiced all year. Of course,

we are talking about surf, as we

have some of the world’s top surfing

spots, and the 2024 Olympic surfing

events will be taking place here.

We are also talking about Rugby

– for the sport – but also the spirit

of festivity and conviviality that

surrounds the sport, which is very

present in Nouvelle-Aquitaine.

What is your message to the world’s

travel professionals present at ITB

Berlin?

The first thing is that Nouvelle-

Aquitaine is the number one

internal destination for French

tourists, but it should become, very

rapidly, the number one French

destination for foreign tourists in

France when it comes to sustainable

tourism. As Sandrine Derville -

the Vice-President for tourism of

the Regional authority - uses to

say “Nouvelle-Aquitaine should

become a ‘reference’ destination

for sustainable tourisme on a

global scale – a destination that is

authentic, protected, and open to

tourism”

© Alban Gilbert - CRT NA

ITB BERLIN NEWS • Wednesday 6 th March 2019


26 EXCLUSIVE INTERVIEW

WE USE THE MOST IMPORTANT

SOCIAL MEDIA TOOLS SUCH AS

INSTAGRAM, TRIPADVISOR, TWITTER

AND FACEBOOK TO ENCOURAGE

VISITORS TO POST THEIR TRAVEL

EXPERIENCES

Arief Yahya

Tourism Minister, Indonesia

Indonesia targets strong

tourism rebound

Tourism Minister Yahya reveals latest strategy for visitor

growth at ITB Berlin

Tourism represents a significant part of job creation and

employment in Indonesia’s economy, and is among the

top non-oil and gas export sectors. We asked the nation’s

Minister of Tourism to tell us more.

Average spending of international

tourist is between US$1100 and

$1200 per visit. Tourism has

long been a top priority of the

Indonesian government as it is the

most multi-sectoral of industries;

stimulates the growth of local SME

to provide the goods and services

visitors need; generates many

employment opportunities as

tourism creates jobs for all levels

of education and experiencea; and

celebrates Indonesia’s rich natural

and cultural heritage across its

many islands.

You have been hailed by WTTC

President Ms Guevara as being

“a prime example of a government

which is taking the right approach

to tourism development with

strategic investment to support

sustainable growth and policies

which facilitate travel.” How is

work progressing in this respect?

Very well. Under the

administration of President

Joko Widodo, infrastructure

development often in the form

of public-private partnership has

included an important series

of measures including building

new airports; enhancing existing

airports and ports; building more

connecting roads including the

finishing of the complete toll road

between the capital Jakarta and

the 2nd biggest city, Surabaya; as

well as many other infrastructure

aspects such as electricity

generation.

As everyone knows, millennials

are the fastest growing and

most influential tourism market

segment in the world. By 2017,

foreign visitors 35 years old and

under made up almost half of

the arrivals (49% of the total) in

Indonesia. How are you targeting

them?

Millennials are a highly desirable

segment because of their

adventurous nature which

means they are ready and eager

to explore Indonesia’s many

islands, not only the traditional

destinations of Bali and Java.

They also appreciate nature and

authentic cultures – all of which

Indonesia has in abundance. Most

cannot be targeted effectively by

traditional advertising and travel

trade promotion so of course

social media is absolutely key to

reaching and influencing their

travel choices. We use the most

important social media tools such

as Instagram, TripAdvisor, Twitter

and Facebook to encourage visitors

to post their travel experiences as

well as using influencers to reach

out to their followers. Indonesia’s

rich contemporary music, dance,

art, and fashion scenes especially

on Bali and in the bigger cities of

Java are also highly appealing to

the millennial generation.

How important is ITB Berlin as

a platform for reaching out to

partners and press?

Everyone knows the impressive

statistics of ITB Berlin as a tourism

promotion platform. It is absolutely

a key venue for any country that

wishes to attract the attention of

the global market. And Indonesia

has been a very successful and

satisfied exhibitor here for many

years and ITB Berlin remains an

important annual fixture in our

promotion calendar. The world

comes together in Berlin, and here

at ITB Berlin there are no borders

or walls. There is a natural

mingling of different nations and

cultures, and that is exactly the

message we have to take home

and pass on to the world. Walls

must be torn down and not new

ones built, both in people’s minds

and on the ground. Travel and

tourism promotes international

understanding, and in order to do

so our customers must continue to

be able to travel freely.

What would you say are Indonesia’s

three “key selling points” as a

tourism destination?

• Incredibly diverse nature,

heritage and culture spread over

17,000 tropical islands

• Amazing cuisine, value-formoney

accommodation, and

shopping at all price levels

• The warmest and most hospitable

people on the planet

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


EXCLUSIVE INTERVIEW

27

© Fabrice Malard

ALL IS A MAJOR

INITIATIVE BRINGING TO

LIFE OUR AUGMENTED

HOSPITALITY

ECOSYSTEM

Sébastien Bazin

Chairman and CEO, Accor

2018 was another record year for the Accor Group with fast

expansion and excellent performances in all regions and

across all segments. The year also saw a major shift for the

group as it moved to an asset light model with the sale of

65% of AccorInvest. We asked Sébastien Bazin - Chairman

and CEO - Accor what else is new as the group arrives at ITB

Berlin 2019.

We recently announced our new

customer promise embodied by the

“ALL-Accor Live Limitless” launch

that will combine our distribution

platform and a new experiential

loyalty programme. ALL is a

major initiative bringing to life our

Augmented Hospitality ecosystem

and making it accessible to

everyone under one umbrella and

through one platform. Members

of the loyalty programme will

get access to a global range of

experiences to “Live, Work, Play”,

well beyond the hotel stay. Accor

has also announced a signing of

several global partnerships; notably

with AEG, IMG and the Paris Saint-

Germain football club, as ALL will

notably become the main jersey

sponsor as of the next season.

was undoubtedly the acquisition

of a 50% stake in sbe, a leading

lifestyle hospitality company that

develops, manages and operates

award-winning global properties

and iconic brands. This partnership

illustrates our strategy to expand

our offering in the luxury lifestyle

more business for our partners,

offer more experiences to our

guests and continue to shape the

hospitality of tomorrow.

Please tell us more about the

roll-out of your new luxury brand

“Orient Express”.

The Orient Express brand is a

timeless symbol of the art of luxury

travel, steeped in culture, splendour

and refinement. The legendary

train, which for almost a century

connected Europe’s greatest cities,

from Paris to Istanbul, is imprinted

in both History and imagination.

Accor launches new

very epitome of the art of travel, will

offer a unique experience steeped

in history that combines the luxury,

exoticism and sophistication of

East and West in iconic locations.

The first Orient Express hotel will

open this year in the landmark

King Power Mahanakhon Building

in Bangkok. We are working on

several other iconic projects in key

international gateways.

What other major news do you

have for us at ITB Berlin?

Another exciting addition to

our portfolio, with the launch

initiatives at ITB Berlin

Exclusive Interview: Sébastien Bazin -

Chairman and CEO - Accor

14 hotel brands joined the Accor

universe in 2018. Which, to you,

have been the most important,

and what can we expect in 2019?

The largest acquisition was

Mantra, an Australian hotel group

which consolidated our existing

leadership in the Pacific region.

The acquisition of Mövenpick was

another key highlight of last year

as it allows us to consolidate our

leadership in the European market

and further accelerate our growth

in emerging markets, in particular

in the Middle East, Africa and Asia-

Pacific. Last key moment of 2018

hospitality segment. It strengthens

our presence in key gateway cities

in the US, but also reinforces our

expertise in areas such as bars,

restaurants and night clubs which

are at the core of the sbe’s DNA. In

2019, we will bring this Augmented

Hospitality approach to life for

customers. It means offering them

not only a stay but a full experience

and putting a lot of efforts into

areas such as distribution, loyalty

and brands. These initiatives have

all a very simple objective: drive

Since 1977, SNCF Group has been

actively involved in developing the

brand’s prestigious image, notably

through the restoration of vintage

carriages dating from the 1920s.

Accor and SNCF Group signed a

strategic partnership in 2017 to

develop Orient Express hotels after

Accor acquired a 50% stake in the

share capital of the brand. Accor

intends to develop a new collection

of prestigious hotels under the

Orient Express banner. This

collection, which aims to be the

of Tribe, a brand creating an

affordable alternative to luxury

accommodation; contemporary

and design driven without the

clichéd extras. There is already one

hotel open in Perth, 10 hotels in the

pipeline and over 50 hotels under

negotiation

ITB BERLIN NEWS • Wednesday 6 th March 2019


28 EXCLUSIVE INTERVIEW

ADVERTORIAL

THE SINGLE MOST

IMPORTANT PRIORITY IS OUR

PEOPLE.

Dr Jennifer Cronin

President, Wharf Hotels

Honouring the Silk Road

Just like the legendary Italian explorers, Marco Polo and his father Niccolo,

umbrella to the two hotel brands reminiscent of the ancient travellers – delves

Hong Kong-based Wharf Hotels pays homage to the legendary

spirit of travel, exploring and sharing experiences as the

embodiment of Niccolo and Marco Polo Hotels. Australianborn

Dr Jennifer Cronin was appointed President of Wharf

Hotels (firstly Marco Polo Hotels) in 2016. We asked her

what key changes have been implemented since she took the

position.

For me the single most important

priority is our people. Therefore,

talent development and talent

management took priority at

the beginning, and through that,

we have developed a number of

programmes, changing the focus

of where we are heading.

We initiated the Red Ring

Leadership Programme last year

which has been developed purely

for all our leadership associates. It

has rolled out to about 500 of our

people through the hotels in the

Philippines, China and Hong Kong.

It aims really to get them to think

outside of the box and to empower

them to take initiatives.

If you are passionate about

something and believe in it

and want to make a positive

difference, sometimes it is a case

of making those decisions and

asking for forgiveness later. But

in Asia sometimes that kind of

thinking is not prevalent, so we

wanted to ensure that all of our

people understood this. That has

been a real mind-set change for

the company as to taking us to the

next level in our way of thinking.

Why Red Ring?

Of course, red in Asia is the colour

of strength. It shows boldness; it is

a vibrant colour. A ring, because

we believe that all our strategies

need to be 360°, that they should

be seamless. Also, a circle means

good fortune in Asia, so it’s a

combination of factors. Further to

that, we asked all of our people to

make interpretations in their own

way as well, and that has developed

into something where it’s rolled out

in so many other areas of what we

do. All of our conference training

programmes now encompass the

red ring. So, it’s been a good symbol

for our people to understand. From

the red ring, we have created a subset

of four key competencies. And

from that, we then develop other

initiatives.

Some of your terminology is

changing in an important way.

Can you explain this?

Indeed, hotel general managers

grow up in many instances

through the industry from entrylevel,

whether it be in finance,

food and beverage, or a rooms

background, and we have been

calling them general managers;

but now, internally, we have coined

the phrase CBM: chief business

managers. We want these people

to think more like a CEO, to be

more strategic in their thinking.

It may look like just playing with

words, but it is a constant reminder

that as a chief business manager

they are managing a multi-milliondollar

business and have to think

strategically.

You also changed the name of the

company to Wharf Hotels…

Yes, that was last year. Our mother

group, Wharf, is one of the leading

conglomerates here in Hong Kong.

It was established in 1886, meaning

the name Wharf is a very reliable,

strong performing company, and

aligning ourselves with this legacy

is very important when we are

talking to prospective owners in

the Asian region where we want to

expand our group.

What would you say is your vision

for the group going forward then?

We know that we can’t compete

with the huge machines of some

of those big international names,

and what we want to create and to

be known for is really that of being

a strong and profitable regional

group. We are not seeking flags in

every destination just for the sake

of it; we really want to partner

with owners ensuring a profitable

return on their assets, increasing

the value of their asset. That is

why we are not just taking on any

location that might be available.

With some of the larger groups,

in some cities there might be 20

out of the same group competing

against each other. Not naming

any names, but some owners are

now starting to question how can

they operate effectively if they

are competing against each other

within the same company. So that

is why the Niccolo and Marco

Polo hotel brands are becoming

more attractive to the potential

new builds, or if hoteliers are

dissatisfied, they are looking to a

group such as ours that can have

a very direct and personalised

access between the owner and

our management group. They

don’t have to go through layers

of regional offices to get to head

office. They can go direct to me and

to any of our executive committee.

So, we talk very much about being

a “lean, mean fighting machine”

and I think that’s paying off in our

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


EXCLUSIVE INTERVIEW

29

ADVERTORIAL

WE HAVE

INTRODUCED

AN AUTOMATED

SYSTEM WHICH

REFLECTS THE

IMPORTANCE

THAT WE GIVE

TO BUSINESS

FROM TRAVEL

AGENTS

Harbour view from Marco Polo Hongkong Hotel

heritage

the Hong-Kong based Wharf Hotels –

into new territories

relationships with our owners

which are extremely good.

What percentage of your hotels

are owned and what percentage

on managed?

This is what sets us apart from the

other hotel groups. Of our current

16 hotels, we own eight, so

therefore we take on management

in the context of an owner, and we

are very committed to the returns

of the property, so that I think

augurs very well for who we are as

a management group and where

we want to go in the future.

What is the roadmap for Niccolo

and Marco Polo hotels? You have

already said you’re not looking to

become a global brand but what

are you aiming to achieve going

forward a few years?

We definitely want to be in gateway

cities of Asia. Marco Polo was

previously in Singapore and we

are re-assessing various locations

and potential opportunities there

right now, as we are in Tokyo, so

it is really just ensuring that within

the Asian region in the short term

we have covered all of our bases

of bringing the brand to life in

those cities.

How difficult is finding staff and

training them? I noted that you

were elected one of the best

mentors in the business.

I work a lot with the schools of

hospitality, particularly the Hong

Kong Poly-U School of Hotel

and Tourism Management, as

the chairperson of their advisory

board. I am also on the advisory

board for Griffith University, and

the advisory board for Bond

University, so I interact with a

lot of the future hoteliers and

graduates and I see a great energy

that comes out of them in thinking

processes and creativity. We have

to look at what the new career

journey will be in the future and

if we have a star, let’s make them

an even brighter star, and put that

star even higher in the sky, by

working with them. So yes, talent

is hard to secure now, but I don’t

think we are the only industry. I

think you’ll find that in many other

industries as well, it’s not just the

hotel sector.

How do you work with travel

agents and how important are

they to your business?

They are extremely important to

our business, and making sure all

technology is right and that they

are able to connect directly into our

systems for instant availability is a

key priority for them, and for us,

just like ensuring that we are part of

a travel agent’s commission plan.

This year, we have introduced an

automated system which reflects

the importance that we give to

business from travel agents. So

while OTA’s are an important part

of everyone’s market and I don’t

think we can ignore that, travel

advisors are increasingly creating

great travel experiences, and we

need to incentivise them through

the fact that we can pay them

fast thanks to our new automated

system.

What would you say are the three

key points of differentiation that

set Wharf Hotels apart?

Owner-manager-operator,

therefore we understand and think

like an owner. That’s important.

Being a focused regional group

means that we are able to have

very tight strategies that can be

nimble and change quickly. And

I think the personalisation for our

associates – that we can interact

with them and they can interact

with me at any level at any time,

meaning personalised attention to

all people. Those are the three I

would pick out at the moment

The Murray, Hong Kong,

a Niccolo Hotel

ITB BERLIN NEWS • Wednesday 6 th March 2019


SPECIAL FEATURE

TECHNOLOGY, TOURS & ACTIVITIES

31

The digital conduit to adventure

The eTravel World is growing and with the new Technology, Tours &

Activities (TTA) segment is spanning a bridge to Adventure Travel

According to Phocuswright, the international

travel research institute, tours and activities

make up around 10% of the global travel

market, more than rail travel, car hire and

cruises combined. The new Technology, Tours

& Activities (TTA) segment between Hall 6.1

(eTravel World) and Hall 4.1 (Adventure und

Youth Travel) will span a bridge between the

themes of travel technology and adventure

travel.

FOR THE FIRST TIME TTA HAS ITS

OWN PLATFORM AT ITB BERLIN

Technology, Tours & Activities is an important

segment at ITB Berlin. A special exhibition and

meeting area is being set up in Hall 4.1b where

major players and smaller start-ups can present

their innovative products from the world of indestination

services. According to Chris Doyle,

executive director of the Adventure Travel Trade

Association (ATTA), Europe and Central Asia,

“A deep understanding of the opportunities,

challenges and impact of technology in every

form is crucial to the future of tourism. With the

introduction of the TTA Marketplace and the

forum, ITB Berlin is placing the spotlight on indestination

services at the right time.”

In addition to technology providers and channel

managers the new TTA platform will feature a

wide range of discussion rounds and advanced

training offers at the ITB Convention. The TTA

sessions will kick off with the Keynote Executive

Panel on the ’mega topic of in-destination

services’ on 6 March, which is ITB Future Day.

Together with panel guests Alex Bainbridge,

CEO and CTO of Autoura, Eric Gnock Fah, COO

and co-founder of Klook Travel, and Decius

Valmorbida, president of Travel Channels,

Amadeus IT Group, Philip C. Wolf, serial board

director and founder of PhoCusWright, will

discuss how to tap the vast potential of TTA and

master the technological challenges

Bookingkit at heart of

TTA organisation

Lukas C. C. Hempel

Co-Founder and Managing Director,

Bookingkit

THE TOURS

AND ACTIVITY

MARKET IS VERY

FRAGMENTED AND

80 PERCENT OF IT

IS NOT BOOKABLE

VIA DIGITAL

CHANNELS.

Berlin-based bookingkit has been closely involved

in the organisation of the TTA segment at ITB. We

asked Lukas C. C. Hempel, Co-Founder and Managing

Director to tell us more about his organisation.

Bookingkit is the leading SaaS

solution for the digitisation

of tours and travel Activities

in Europe. bookingkit was

founded in 2014 by Christoph

Kruse and myself and is

headquartered in Berlin,

Germany and employs around

100 people.

How did you get involved

in the TTA marketplace and

forum?

We’re happy to co-work

together with the ITB to make

this TTA forum come true. So

as the “Berlin residents” in the

TTA sector we supported the

programme, panels etc.

How important is facilitating

booking in this segment, and

why?

Extremely important! The tours

and activity market is very

fragmented and 80 percent of

it is not bookable via digital

channels. Nowadays almost

unimaginable, because most

people in the digitalized world

want to make their bookings

online via smartphone, tablet

or laptop. bookingkit and all

TTA players have therefore

committed themselves to a

mission and want to make this

third largest area of tourism

as easy to book as flights and

hotels.

What will be the highlights

of the TTA Forum and

Marketplace?

Surely the fact that there is a

TTA forum and marketplace.

The new ITB area for tours and

activities shows how important

this branch is for the whole

tourism market. Within the

new ITB platform “Technology,

Tours and Activity” we’re also

happy to play a prominent

role as thought leader: I will

give the keynote speech at

the panel discussion “Tours

and Activities” on March 6 th

and will talk about the use of

artificial intelligence in tours

and activities on March 7th.

Who will benefit?

Everyone in the business: That

means suppliers, operators,

OTAs, DMOs, marketplaces

- companies from small to

large. The TTA is a sector with

incredible potential (the global

volume is estimated at €130

bn). In addition, it’s good to

be able to share knowledge

between the different players

and share industry knowledge

with each other

Hall 4.1 / Stand 247

ITB BERLIN NEWS • Wednesday 6 th March 2019


32

SPECIAL FEATURE

TRAVEL TECHNOLOGIES

ADVERTORIAL

Getting the

message across,

loud and clear…

with Crystal Sound

Charlotte

Lamp Davies

Principal Consultant,

A Bright Approach

Technology, Tours &

Activities take centre stage

Whether for excursions or conferences, it’s

vital that participants be able to hear clear

commentary or translations, with reliable

audio equipment. Since 2013, Crystal Sound

has been developing and manufacturing

acoustic systems, providing services for the

rent, maintenance and sale of equipment.

RADIO-GUIDE SYSTEM FOR GROUP TOURS:

Radio-guides of acoustic accompaniment of

excursions are the transmitter for the guide and

receivers for tourists. The signal range of the

equipment up to 80 meters, with operating time-up

to 100 hours. These devices are used for excursions

in museums, in open air, as well as during seminars.

GPS AUDIO-GUIDE:

a modern system, developed in 2017. It is intended

for automatic excursions without participation of

a guide. It can be used on river cruises, buses or

walking tours.

SIMULTANEOUS INTERPRETATION SYSTEM:

ideal for use in large conference rooms or congress

halls, with a wide choice of language channels, easy

use through the application and quick installation

Hall 3.1 / Stand 614

Charlotte Lamp Davies is Principal Consultant

at A Bright Approach, a consultancy providing

local and global companies with expert insight

into sales strategy, marketing and events

management. We started by asking her to tell use

a little more about her, and her company.

I founded A Bright Approach

in 2018, having worked in

several executive roles in

sales, marketing and events

managements since moving

to London from Denmark

26 years ago. From shaping

the corporate sales and

marketing road map to

facilitating your industry

events, A Bright Approach

will share its experience,

energy, network and knowhow.

You will be the moderator

of a brand-new segment

at ITB Berlin this year,

the Technology, Tours &

Activities (TTA) Forum.

Please tell us more about

the segment and how you

became involved.

ITB Berlin recognises that

this is one of the fastest

and most exciting growing

sectors of our industry.

Travel companies are

making the most of adding

and building partnerships

with the tours and activity

providers and the sector

has seen renewed interest

from investors. Existing and

new players are innovating

in the space ensuring new

thinking and technologies

are brought to the field.

Consumer trends are

changing and the thirst

for turning holidays into

experiences is prevalent.

From city breaks like guided

tours to the more extreme

end of the spectrum such as

dessert trekking the tours

and activities sector is set

to boom in coming years.

What kind of “best cases”

will attendees be able to

hear about, and why is it

so important?

We will hear from speakers

from across the sector such

as city tours, technology

providers, distribution

channels etc and we’ll

get insights on do’s and

don’ts, success stories and

challenges which presenters

have encountered

eTRAVEL WORLD

Category: Business Travel

Date: Today, March 6, 2019

Time: 2pm-6pm

Location: Hall 7.1b, eTravel Lab

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPECIAL FEATURE

TRAVEL TECHNOLOGIES

33

The nextgeneration

retailing

opportunity

Technology continues to drive

innovation in the sector

ADVERTORIAL

HUMANITY WILL

ALWAYS BE ESSENTIAL

FOR SUCCESS IN THE

ACCOMMODATION

SECTOR

Clinton Anderson

EVP, Sabre

President, Sabre Hospitality Solutions

THE

ULTIMATE

FREEDOM

WHEN

TRAVELLING

Clinton Anderson, EVP of Sabre and President

of Sabre Hospitality Solutions, is participating

in a keynote panel at the ITB Berlin Convention

on the future of hospitality and tourism in times

of Artificial Intelligence. We asked him what are

the key stakes in the hospitality industry today

and heading into the future in this respect.

Technology has

transformed how all of

us connect to everything

– to friends and family,

businesses, service

providers… you name it.

Obviously, the hospitality

industry is no exception,

and consumers are looking

for new tools to enhance

their travel experiences.

As a result, travellers’

expectations are higher

and more diverse than

ever. This means that an

individual and personal

approach can be a

significant success factor

and differentiator for

hoteliers.

How do you define nextgeneration

retailing?

We define next-generation

retailing as the opportunity

for hotels to shift from

being room-centric

businesses to entities that

sell and monetise every

aspect of a trip, from

meeting spaces to early

check-in, to mugs and

umbrellas as souvenirs.

This transformation is

quite radical for hoteliers.

It demands enablement

through deep retailing

technology to sell any item

or service, just as easily as

selling rooms at different

rates today. A pivotal

element of these retailing

capabilities is to encode

every sellable entity—

room, spa appointment,

dinner package, event

ticket—as a merchandising

unit, just like any typical

retail business.

What will AI bring to hotels

in the coming decade and

how is Sabre working on

this?

Built-in machine learning

algorithms process vast

troughs of data from

reservations, guest profiles,

and purchase history to

dynamically determine

and rollout best offers to

guests via appropriate

channels in the right sort

order. Through machine

learning, hoteliers will

be able to dynamically

optimise pricing and create

packages and offers based

on unforeseen events.

Further combined with

guest personalisation,

hoteliers will be able to

target and engage guests

thoughtfully, at different

stages of their travel

journey, with the most

relevant products and

services to meet their

unique needs

Hall 9 / Stand 207

eTRAVEL WORLD

Category: Marketing

Date: March 7, 2019

Time: 12:00 - 12:45pm

Location: City Cube,

Auditorium A4/A5

Global travel is booming: According to the

UNWTO, international tourist arrivals worldwide

increased 6% in 2018 to 1.4 billion, reached two

years ahead of the organisation’s long-term

forecast of 2010. The trend is likely to continue

in the coming years with further increases of 3%

to 4% annually.

This will also be reflected in the increased use

of travel cash cards and prepaid credit cards

to pay conveniently and securely abroad.

Wirecard is responding to this global megatrend

with a new customisable card product that

supports multiple currencies and can be issued

by companies to both their customers and

employees. The Multi-Currency Travel Card

can be used as a traditional or digital means

of payment and is set to replace traveller’s

cheques.

Wirecard says there are no irritating foreign

exchange fees when paying or withdrawing

money in the destination country, the card

is accepted worldwide as a secure means of

payment and accounting is much easier thanks

to transparent payment processes. Visit the

Wirecard stand at ITB Berlin to find out why

the practical travel card is also an ideal means

of increasing customer or employee retention

over the long term using loyalty bonuses or

attractive discounts

Hall 5.1 / Stand 103

ITB BERLIN NEWS • Wednesday 6 th March 2019


SPECIAL FEATURE

TRANSPORT

35

BANGKOK AIRWAYS STANDS

OUT FROM OTHER CARRIERS

BASED ON OUR SLOGAN “ASIA’S

BOUTIQUE AIRLINE”

Bangkok Airways

celebrated its 30 th

anniversary in 2018 and

is recognized today as the

Mekong specialist, offering

a unique “Boutique

airline” concept. The

airline again won Skytrax

“Best Regional Airline”

award last year. We asked

Puttipong Prasarttong-

Osoth, President of

Bangkok Airways what

gives his company “the

edge”.

I believe Bangkok Airways

stands out from other carriers

based on our slogan “Asia’s

Boutique Airline”. Boutique

means a personalised service

to all of our customers from

the time they book their ticket

to their arrival at destination.

We are the only ones to offer

free lounges for all passengers

Puttipong

Prasarttong-Osoth

President, Bangkok Airways

A Boutique airline concept

for the Mekong Region

at no extra-charge. We also

guarantee a meal on board,

even on our shortest flights.

And we offer Bangkok Airways’

hospitality and personal touches

from the time passengers book

their tickets to their safe arrival

at their destination.

Is your route network part of

your uniqueness?

Our network is mostly to

destinations that are of cultural

significance or of exotic appeal

to our international travellers.

We are particularly proud of our

presence in the Mekong region

with flights to heritage cities

such as Sukhothai in Thailand,

Luang Prabang in Laos and Siem

Reap/Angkor in Cambodia. We

are now developing a regional

hub in Chiang Mai. Beside

Hanoi, Mandalay and Yangon,

we are adding this spring flights

to Krabi and Luang Prabang.

We also boost our capacity

from Bangkok to Vietnam with

a new route to Nha Trang and

a second daily flight to Danang.

You are adding two ATR72-

600s this year. What are the

benefits for passengers?

The ATR72-600 is a new

generation aircraft featuring

high comfort layout seating

for 70 passengers with larger

overhead bins. The aircraft will

fly to Sukhothai, Trat, Lampang,

Luang Prabang and Siem Reap.

Any special events during ITB

Berlin?

We are proud to be a sponsor

for the Borussia Dortmund and

our visitors will be able to meet

some of its legendary players at

the Bangkok Airways booth on

March 7 at 11.00 am, Hall 26B

Hall 26b / Stand 231

OMAN AIR

GROWS ITS

NETWORK

IN 2019

The national carrier of Oman this

year is launching new routes to

four destinations, part of its plan

to fly to 60 destinations in 2022.

2018 saw new services to Casablanca,

Istanbul and Moscow Domodedovo.

This year, Athens will be connected by

a daily frequency, starting from June.

Oman Air’s daily flight to and from the

Greek capital will be operated with the

new-state-of-the-art Boeing 737 MAX

aircraft.

Commenting on the new service, Abdul

Aziz Al Raisi, Oman Air’s Chief Executive

Officer, said, “We are extremely proud

and happy to add Athens to our rapidly

growing network, as the first of several

new routes to be launched in 2019.

Oman has strong bilateral relations

with Greece and the introduction

of this new flight will certainly help

strengthen relations even further. The

new route will also enable Oman Air’s

guests to explore a remarkable city

with an ancient civilization, steeped in

history and amazing landscapes.

The carrier is also planning to launch

routes to Baku in Azerbaijan, Borg el

Arab in Egypt and Khartoum in Sudan.

While Baku will be served with a

Boeing 737-800, both Borg el Arab and

Khartoum will be flown in a Boeing 737

MAX 8. The airline plans to serve each

of these destinations four times a week

with possible launching in May and

August for Baku.

Oman Air Boeing 737 MAX 8 is

configured with 162 seats including

12 seats in business class. The four

new routes are part of Oman Air’s

expansion plan, which will see the

airline operating up to 70 aircraft

(compared to 54 at the end of 2018) to

60 destinations by 2022

Blue Ribbon Lounge

Hall 2.2 / Stand 204

ITB BERLIN NEWS • Wednesday 6 th March 2019


SPECIAL FEATURE

TRANSPORT

37

Lufthansa adds intercontinental

flights in Munich

Munich is increasingly turning into an Asian hub for Lufthansa

as the airport offers excellent services and facilities to

passengers.

Lufthansa Group is optimising the management of its hubs

in Munich, Frankfurt, Zürich and Vienna in a bid to provide a

more flexible multi-hub system. The new strategy will benefit

in particular Munich, which Lufthansa envisions turning

into an Asia-focused hub. This coming summer season,

Lufthansa will add more frequencies from Munich to Seoul

and Singapore, growing total frequencies respectively to

seven and six weekly services. Both routes will be operated

with brand-new Airbus A350-900’s.

To the United States the airline is

boosting flights to Chicago, with

13 flights per week instead of 10

flights during the winter season.

The airline will launch its first ever

daily connection from Munich to

Bangkok on June 1st, flying also

with an Airbus A350-900. To

further strengthen its portfolio

of flights to Asia, the connection

to Osaka will be moved from

Frankfurt to Munich. Last year,

Lufthansa already launched a

daily flight to Hong Kong.

By contrast, Frankfurt will witness

only one new intercontinental

route this summer, to Austin,

Texas.

To support Munich’s growth, the

majority of the Frankfurt-based

A340-600 fleet will be moved

to Munich, while the airline is

considering to transfer more

Airbus A380 aircraft to Munich.

In 2018, five Airbus A380s were

already relocated from Frankfurt

to Munich.

Munich is gaining in strength

for various reasons: the airport

is ranked “5-Star” by SKYTRAX,

especially following the opening

of the Lufthansa/Star Alliance

dedicated Terminal 2 which

provides big capacities and

excellent standards of services for

all passengers. Service remains an

important element for customers

coming from Asia.

Munich is already Germany’s

second largest airport after

Frankfurt. Total passenger traffic

rose by a very robust 1.7 million to

yet another all-time high of 46.3

million, equivalent to a year-overyear

increase of around 4%

HUNTING MILEAGE

TREASURES WITH

MILES & MORE

Visitors to ITB Berlin 2019 and

members of the frequent flyer and

awards programme Miles & More

can participate to an innovative

treasure hunt this year. At the

Lufthansa Group booth, NFC tags

are hidden with an -M- that can be

used to earn up to 500 award miles.

The treasure hunt even starts on

arrival with a visit to the Lufthansa

WorldShop in Berlin Tegel Airport,

where travellers can earn 100

additional miles. To participate

in the treasure hunt, participants

need at least an iPhone 7 or an

NFC-enabled Android smartphone

as well as the Miles & More app.

When members scan the NFC

sticker of the mileage sign with

their digital card in the app, award

miles are automatically credited

Hall 25 / Stand 156

ITB BERLIN NEWS • Wednesday 6 th March 2019


38

SPECIAL FEATURE

TRANSPORT

NEWLY-OPENED ISTANBUL

NEW AIRPORT WILL PLAY AN

IMPORTANT ROLE IN THE FUTURE

OF TURKEY’S AVIATION DUE TO

THE EASTWARD SHIFT IN

AVIATION DEMAND

Veysel Serdar

Vice President Sales Central Europe,

Turkish Airlines

Turkish Airlines:

new airport, new records

Interview: Veysel Serdar, Vice President Sales Central Europe

Turkish Airlines

There are lots of changes on the horizon for Turkish Airlines’

passengers with the opening of Istanbul’s new airport. We

asked Veysel Serdar, VP sales Central Europe for Turkish

Airlines to tell us more about this and how 2018 went for

the company.

The three most important topics

in 2018 were the opening of

Istanbul’s new airport, our new

record of 75 million passengers

and the launching of nine new

destinations, strengthening our

position as the airline with the

most international destinations in

the world with 310 cities in 122

countries. Our goal for 2019 and

beyond is to continue this growth

while offering the best service

to our customers. Istanbul New

Airport therefore brings a new

dimension to our business. In

conjunction with our own dynamic

development, this new airport will

usher a new era that we want to

share with all visitors to ITB Berlin.

ITB visitors will be able to look at

our high-quality service and also

get the chance to see the newly

launched uniforms for Turkish

Airlines’ cabin staff, created by

Italian Designer Ettore Bilotta and

inspired by Turkish culture. These

are just some of the exciting things

we want to show.

How are load factors progressing?

During the period January through

December 2018, the increase

in demand and total number of

passengers topped 10% compared

to the same period of last year. We

recorded a total of 72.2 million air

travellers, while the general load

factor improved by three points to

82%.

How is Istanbul’s new airport

revolutionising Turkish Airlines?

The newly-opened hub will play

an important role in the future

of Turkey’s aviation due to the

eastward shift in aviation demand.

Istanbul is then ideally located as

a gateway between East and West.

The airport megaproject is being

developed in four phases with the

final one to be completed in 2028

to serve 200 million passengers.

The smart and innovative design

of the airport will allow a seamless

travel experience for travellers

flying with Turkish Airlines. The

new airport will provide Turkish

Airlines with more available slots

and help the expansion of network

with opportunities for new routes.

Passengers will also benefit from

a redefined travel experience

with exclusive new lounges and

a terminal offering the latest

technologies and innovations.

How is travel trade reacting to

the launch of flights from Antalya

to London, Stuttgart and St

Petersburg?

The reactions have been absolutely

positive and we are thrilled to

start flying to these three cities

from Antalya. I can also tell that

we will in the near future also fly

from Berlin to Antalya. We will

also resume flights from Munich

and Stockholm, proving that our

dynamic development does not

only concentrate in Istanbul.

What other new routes are you

adding in 2019?

We fill excited to launch this year

a triangle route linking Istanbul

to Mexico City and Cancún. In

Egypt, we will soon launch our

fifth destination with Luxor while

we are also launching new routes

to Marrakech and Rovaniemi. We

also introduce our newest Boeing

787-9 to Atlanta, Bali, Bogota/

Panama and Washington. Finally,

we are boosting our presence in

Thailand with a third daily flight

from August to Bangkok and

additional frequencies to Phuket.

How important is ITB Berlin for

you as a place to meet buyers?

We are glad to be part of ITB as it

allows us to meet potential travel

guests in an informal atmosphere

We love to have personal talks with

our present and future customers.

No website or social media can do

replace this feeling!

Hall 3.2 / Stand 201

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPECIAL FEATURE

TRANSPORT

39

Scoot to Singapore

ADVERTORIAL

Asian low-cost airline Scoot created a precedent

last year by flying from Singapore to Berlin (along

with another European destination - Greece).

We asked the airline’s Chief Commercial Officer,

Vinod Kannan, why Scoot opted for Berlin, and

how the route is performing.

Beyond providing pointto-point

travel from Berlin

to Singapore, we saw an

opportunity to offer Scoot’s

extensive network in Asia,

which includes a diverse

range of destinations

of interest in Southeast

Asia and Australia, at

an affordable cost, to

travellers from Germany

and surrounding regions in

Europe.

Berlin is an exciting upand-coming

city rich in

arts and culture, housing

a burgeoning youth

population with travel

aspirations. It is also

pegged the best city in

the world for millennials,

something that aligns with

our ethos as the airline

for the young and youngat-heart.

In spite of these

factors, we saw that Berlin

was not well-connected

internationally, especially

from Asia, and we saw a lot

of potential in this route. So

With 17 long-haul aircraft,

Condor will be taking-off

even more frequently to

the USA and Canada in the

summer schedule. Condor

also offers more flights to

Italy, Croatia, Turkey and to

the Balearic Islands.

The Thomas Cook Group

Airline includes two

additional Airbus A321 in

its fleet, one of which will

be flown into the fleet of

Condor and its sister airline

Thomas Cook Airlines UK

until spring 2019. With

103 aircraft in the summer

of 2019, the Group Airline

has the largest fleet of its

far, the response has been

encouraging, performing at

an average of over 85% load

factor since we launched in

June 2018.

With Malaysia as official

partner country this year,

what is the “flow on” effect

of people travelling on from

Singapore to destinations

in Malaysia?

Scoot currently flies

to 6 cities in Malaysia

(Ipoh, Kota Kinabalu,

Kuala Lumpur, Kuantan,

Kuching, Langkawi, and

Penang) and operates

over 60 weekly services

between Singapore and

Malaysia, which makes

connections via Singapore

quite convenient. This year

we are also launching two

new exciting destinations

in Malaysia - Kota Bharu

and Kota Kinabalu in July

and December respectively

– offering travellers from

Europe even more choices

from Berlin.

own aircraft in its history.

The increase clearly

shows Condor’s focus on

operational stability: “Using

additional aircraft of our

own is another measure

to live up to our promise

of quality during the high

season next summer,”

says Christoph Debus,

Chief Airline Officer of the

Thomas Cook Group.

Vinod Kannan

Chief Commercial Officer,

Scoot

What are you looking to

achieve at ITB Berlin?

Seeing as we only launched

in Berlin less than a year

ago in June 2018, having a

presence at ITB Berlin - one

of the world’s largest tourism

trade fairs – is important

in raising awareness

of Scoot, our products,

and our unique value

propositions. In time for ITB

Berlin, Scoot is launching

a promotional sale from 6

– 17 March for flights from

Berlin to 34 exciting Scoot

destinations

Hall 26a / Stand 122

CONDOR: NEW AIRCRAFT

AND FLIGHTS FOR 2019

Q4 of 2019 saw Condor

launch a new service from

Frankfurt to Kuala Lumpur,

making this the only airline

operating direct flights from

Germany to the Malaysian

capital, and creating

excellent links for new

German cruise operations

based out of Langkawi

Hall 26a / Stand 117

MASSIVE

DEVELOPMENT

PLAN ON TARGET

FOR THAI AIR

CONNECTIVITY

Airports of Thailand (AOT) has announced that

phase II of Suvarnabhumi airport in Bangkok

will be completed in 2020, raising its annual

passenger handling capacity from 40 to 60

million.

AOT is the operator of the Kingdom’s 6 major

airports, namely Suvarnabhumi, Don Mueang,

Phuket, Chiang Mai, Hat Yai and Mae Fah

Luang-Chiang Rai. The fiscal year to September

2018 saw AOT-operated airports serving 135

scheduled airlines connecting more than 207

cities worldwide, handling over 875,000 flights

and accommodating more than 139 million

passengers.

Further to the development of Suvarnabhumi,

the development of AOT’s 6 airports also

continues, while at the same time, the Eastern

Economic Corridor (EEC) Development Project

will see high-speed trains connecting to 3

airports; Don Mueang, Suvarnabhumi and

U-Tapao.

AOT is also in the process of assuming the

operatorship of Udon Thani, Sakhon Nakhon,

Tak and Chumphon Airports, meaning the

travelling network to tourism destinations in

Thailand through AOT’s airports will become

even easier.

Aside from increasing airport’s traffic handling

capability, innovation has also been a priority

for AOT. The application of innovation has

found its way to the provision of commercial

services, internal organisation management

and work integration with other organisations

through a digital platform. Coming to the fore

as well is AOT’s mobile application which offers

a range of convenient features for passengers

to enhance service quality

Hall 26.b / Stand 219

ITB BERLIN NEWS • Wednesday 6 th March 2019


40

SPECIAL FEATURE

TRANSPORT

Vietnam

Airlines to

work with

Cambodia

Ministry of

Tourism

China Southern announces

new services in Europe

China Southern is expanding this summer with a new

route to Vienna and potentially new flights to Italy.

National carrier Vietnam Airlines

and Cambodia’s Ministry of Tourism

signed a cooperation agreement at

the end of February which will see

the airline working hand in hand

with the Ministry to develop tourism

to the Kingdom. The agreement

will be valid until 2021 and include

the common participation of the

Ministry of Tourism and Vietnam

Airlines at international tourism

fairs as well as new flights. Vietnam

Airlines is now considering opening

new routes connecting Halong Bay

and Danang to Phnom Penh, Siem

Reap and Sihanoukville.

China Southern is the largest airline in Asia with over

138 million passengers last year while operating a fleet

of 820 aircraft including brand-new models such as the

Boeing 787 or the Airbus A380.

Looking to further expand in

Europe, particularly from its

main hub in Guangzhou, in

Southern China, the carrier

confirmed the launching of

a three-time weekly service

linking Guangzhou to Vienna

with a stop-over in Urumqi. The

new service will begin June 18,

2019 and will use the advanced

Boeing 787 Dreamliner. Services

will be available on Tuesday,

Thursday and Saturday with

booking already opened.

After the operation of

Guangzhou- Urumqi- Vienna

service, China Southern

Airlines network will cover

nine destinations in Europe,

the others are Frankfurt,

Amsterdam, Istanbul, London,

Moscow, Paris, Rome and Saint

Petersburg. China Southern

operates more than 3000 daily

flights to 224 destinations in 40

countries and regions across the

world.

China Southern indicated earlier

this year that it is also looking

THE CARRIER

CONFIRMED THE

LAUNCHING OF A

THREE-TIME

WEEKLY SERVICE

LINKING

GUANGZHOU TO

VIENNA

at boosting its presence in Italy.

The carrier has applied to the

Civil Aviation Administration of

China to begin two new routes

to Italy. It asks for traffic rights

between Guangzhou and Milan

as well as between Shenzhen

and Rome Fiumicino. China

Southern would also like to

add a fourth weekly service

between Guangzhou and Rome.

The airline will also put a new

Boeing 787-9 on its daily flight

Guangzhou-London Heathrow.

Outside Europe, China Southern

is expanding to Christchurch in

New Zealand with five flights

per week instead of three and

is boosting its frequencies to

Denpasar/Bali with two daily

flights instead of 11 weekly

frequencies.

Service expansion comes as

China Southern is committed

to building up Guangzhou as

its main international air hub.

Guangzhou international airport

is already the first gateway

between China Australasia and

South Asia.

On June 15 th , 2018, China

Southern Airlines was honored

with the 2-Star Flight Safety

Diamond Award by the Civil

Aviation Administration of China

(CAAC), becoming the leading

Chinese carrier to maintain the

country’s highest safety records.

The carrier also earned a Four-

Star status from SKYTRAX

consulting cabinet.

At the end of last year, China

Southern announced to leave

the alliance Skyteam and

become again an independent

carrier with many partnerships

Hall 26a / Stand 110

In 2018, Vietnam Airlines offered

over 700,000 seats between both

countries with 56 weekly flights

linking Hanoi and Siem Reap, Ho Chi

Minh City and Siem Reap as well as

Ho Chi Minh City and Phnom Penh.

In April, it will reopen the route

Danang-Siem Reap with four flights

per week.

In another development, Vietnam’s

national carrier is now planning

to fly to the USA after the US

Federal Aviation Administration

declared Vietnam is complying with

international safety standards. The

airline is waiting for new aircraft to

open routes to the USA

Hall 26c / Stand 313

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPECIAL FEATURE

TRANSPORT

41

More flights to

Budapest in 2019

Budapest Airport broke a new passengers record last year

with close to 15 million passengers. The airport is investing

in a new terminal and is upgrading facilities as it expects

more intercontinental flights this summer.

Budapest is turning into one of

Central Europe’s busiest airports

as it welcomed 14.87 million

passengers in 2018, almost 1.8

million more than in 2017. With

a jump of 13.5 % in passengers,

Budapest is the fastest growing

airport in Central Europe.

The rapid growth in traffic –

the airport almost doubled its

passengers total output since

2005- is due to the expansion of

the network out of Budapest. In

2018, the Hungarian capital was

connected to 134 destinations in

48 countries by 45 airlines. The

intercontinental network is rapidly

expanding. Last year, four new

transatlantic flights were launched

with LOT Polish Airlines flying

to New York and Chicago, Air

Canada to Toronto and American

Airlines to Philadelphia. This

year, Budapest will enjoy new

connections to Asia. Low cost

carrier Flydubai will launch a

daily flight to Dubai in a Boeing

737 MAX 8 from June 27 while

Shanghai Airlines will offer for the

first time three weekly frequencies

between Budapest and Shanghai

Pudong with a brand-new Boeing

787-9.

Among other routes to be launched

are LOT Polish Airlines with

flights to Brussels, Bucharest and

London City; Jet2 to Birmingham;

Laudamotion to Stuttgart; Ryanair

to Bari, Bordeaux, Cagliari, Cork,

Palma de Mallorca, Rimini, Sevilla,

Thessaloniki and Toulouse;

Transavia to Nantes and Wizz Air

to London Gatwick and Castellon.

Budapest will enjoy in 2019 new

connections with the addition of

Dubai and Shanghai.

To cope with further growth,

Budapest airport is investing 700

million Euros, with a brand new

terminal expected to be ready by

2024. Last year, a new pier was

opened for non-Schengen traffic

while two more passenger security

lanes will be installed while

BUDAPEST

WILL ENJOY IN

2019 NEW

CONNECTIONS

WITH THE

ADDITION OF

DUBAI AND

SHANGHAI

lounges and passenger waiting

areas are being enlarged before

this summer season

Hall 1.1 / Stand 204

New terminal planned

for Sharjah Airport

As Sharjah Airport passed the

12-million passenger mark

last year – a rise of 6% y/y,

authorities are accelerating

the construction of a second

terminal.

Last year, Sharjah’s home

carrier Air Arabia added

seven new destinations:

Bodrum, Izmir, Grozny, Qabala

(Azerbaijan), Sulaymaniyah

(Iraq) and Prague. New airlines

flying to Sharjah in 2018

included Pegasus Airlines,

Pakistan International Airlines,

Cham Wings Airlines (Syria)

and Jordan Aviation.

Approval was recently given for

the airport’s expansion; the first

phase includes two departure

halls and two passport control

areas to maintain passenger

flow. The project will be

finished in the third quarter of

2022. Sharjah Airport Authority

(SAA) will expand the terminal

building to provide capacity for

20 million passengers by 2025

Hall 2.2 / Stand 102

Malaysia Airports and Tourism

Malaysia create a promotion

fund of US$5m to attract new

airlines to the country.

Malaysia Airports Holdings Bhd

(MAHB) has teamed-up with

Tourism Malaysia in an effort to

bring more international travellers

to Malaysia.

The memorandum of understanding

will see both entities contributed

to a fund for promotion by giving

US$2.5m (MYR 10m) to fund

marketing and promotion activities

for airlines wishing to fly to Malaysia.

Tax incentives and discounts will be

provided to airlines opening new

routes or boosting frequencies via

the Joint International Development

Tourism Programme (JITDP).

The initiatives cover charter flights

as well as high-yield generating

niche markets. Bringing more flights

between Malaysia and Europe is a

priority.

Last year, MAHB airports welcomed

11 new airlines offering some

40 new routes to international

destinations. One of the most

important events was the launching

by German carrier Condor of three

weekly services between Frankfurt

and Kuala Lumpur, providing a nonstop

connection between Germany

and Malaysia.

MAHB airports thus reached a

new record with over 99 million

passengers, a growth of 2.5% over

2017. Kuala Lumpur International

Airport alone saw close to 60 million

passengers passing through its two

terminals

Hall 26a / Stand 117

ITB BERLIN NEWS • Wednesday 6 th March 2019


42

SPECIAL FEATURE

TRANSPORT

AVIS BUDGET

GROUP

ACQUIRES

TURISCAR

WE ARE PRESENTING

IMPORTANT INNOVATIONS TO

THE GLOBAL PUBLIC IN LINE

WITH THE MOBILITY OF THE

FUTURE.

Regine Sixt

Senior Executive Vice President,

Sixt International

Avis Budget Group, Inc. comes to ITB

Berlin sporting a new shop front in Western

Europe.

Late in 2018, the group acquired Turiscar

Group, the leading organisation in

Portugal with two distinct brands: Turiscar,

a well-respected rental provider primarily

in the corporate market, including light

commercial vehicles; and a sister brand,

Turisprime, focused on leisure and

tourism business. The acquisition adds

approximately 3,000 vehicles to Avis

Budget Group’s network in Portugal and is

a key step in strengthening its commitment

to the local market.

Mark Servodidio, President, International,

Avis Budget Group commented: “Following

the recent acquisitions of Morini in

Italy and ACL in the UK, this acquisition

marks another step in our international

expansion strategy and demonstrates the

pace and momentum in the region and we

look forward to continuing this progress”

Hall 9 / Stand 101a-b

SIXT: Changing the mobility

paradigm

Mobility is currently undergoing a massive change

- and so is the understanding of mobility. We asked

Regine Sixt, Senior Executive Vice President, Sixt

International how her company is adapting.

Our customers no longer want

fixed and separate products, but

rather highly flexible solutions

that reflect their current

mobility needs. Sixt has the

particular strength to offer this

kind of mobility from a single

source and to make it easily

accessible. Our customers can

rely on receiving premium

services at all times.

How is Sixt developing on the

international scene?

Our international expansion

is constantly progressing -

whether in Europe, the USA

or other parts of the world. We

are expanding our presence

and our services, always with

the aim of achieving optimum

customer benefit. So travellers

around the world can be

confident that they will find our

orange and black colours at

their preferred destination and

arrive comfortably and safely at

their destination.

Chauffeured Services are

becoming more important in

the mobility market. What is

the Sixt approach?

We recognised this

development at an early stage

and are pursuing an integrated

approach. Whether chauffeur

service, transfer service, ondemand

service or Ride Hailing

- our customers can fall back

on Sixt for any need, simply at

any time and from any place.

In this way, we always offer the

best solution for the current

need.

What are you primarily

promoting this year at ITB

Berlin?

Of course, as every year, we

present our premium services,

which keep travellers mobile

worldwide. At the same time,

we are presenting important

innovations to the global public

in line with the mobility of the

future. You are all cordially

invited to visit our stand. Our

employees and I are very much

looking forward to you

Hall 9 / Stand 121

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPECIAL FEATURE

CYCLING TOURISM

43

© TMV Gaensicke

© TMV Gaensicke

Get on your bike!

Promoting the Baltic Sea Cycle Route and joint efforts to

promote EuroVelo10 @ ITB Berlin 2019

BALTIC SEA CYCLE

ROUTE – CONTINUOUS

CYCLING WITHOUT

LIMITS ON HIGH

QUALITY CYCLING

ROUTE

This year’s ITB Berlin Convention will play

host to a special session aiming for the Baltic

Sea Cycle Route to become a well-connected,

high quality and internationally recognised

cycle route by 2030 and to strengthen natural

and cultural resources.

Indeed, according to a

study commissioned by

the European Parliament

in 2012, cycle tourism

trips in Europe amount

to more than 2.2 billion

annually and have with

e 40bn a considerable

impact on EU economy.

Bike tourism is one of the

most important branches

of tourism industry in

Europe that is based on

exploiting landscape

and cultural resources.

Appropriate tools to

measure the impact of

cycling tourism in the

Baltic Sea region do

not exist yet. However,

a noticeable increase

in the demand for

bicycle tourism products

lead partners across

borders to a closer

touristic exchange. The

rapprochement process

aims to develop joint

efforts to promote the

Baltic Sea Cycle Route

in order to improve

connectivity, quality and

visibility of the cycle path.

In 2018, comprehensive

data on the Baltic Sea

Cycle Route in Denmark,

Germany and Poland

were collected and

evaluated. The available

data provides information

on the status quo of the

Baltic Sea Cycle Route and

serves as basis for future

strategic objectives and

actions around the Baltic

Sea. The survey and in

connection collected

data is an experience

in the running system

for cycle tourism and is

going to deliver future

recommendations.

As a result, the

development of a strategy

paper for the entire Baltic

Sea Cycle Route was put

on track defining a vision

for the year 2030 and the

necessary requirements

to implement it.

The experts debate aims

to make the Baltic Sea

Cycle Route better known

and reveal ideas on how

to become a model for

internationalisation of

cycle tourism routes. It

indicates how working

on common challenges

can bring mutual benefits

for the cycle tourism

industry in and between

Baltic Sea regions.

Even EuroVelo routes

provide an opportunity to

connect seaside regions

and create an interesting

tourist offer based on their

cultural attractiveness,

displaying their identity

and history.

A particular focus is

on better connectivity

between countries,

improved and more

equally distributed quality

standards

Category: Deep Dive

Panel Discussion

Date: March 6, 2019

Time: 11:00 am - 11:45 am

Location: City Cube Hall A

International Tourism Fair

(ITB) 2019 / Berlin

PODIUM GUESTS

• Marta Chelkowska Director,

Departement of Tourism in the

Marshal’s Office of Pomorskie

Voivodeship / President Pomorskie

Tourist Board

• Jesper Pørksen Director, Dansk

Cykelturisme

• Carolin Ristau Marketing and Public

Relations, Mecklenburger Radtour

• Ádám Bodor Advocacy and

EuroVelo Director, European

Cyclists’ Federation

• Moderation: Fong Choo Leong

Bicycle Tourism Officer, German

Cyclists’ Association (ADFC)

ITB BERLIN NEWS • Wednesday 6 th March 2019


44

SPECIAL FEATURE

CITY BREAKS

City Trips –

a success story

Key figures from IPK’s World Travel Monitor

City trips have been the fastestgrowing

segment of the

international leisure travel market

with Europeans, Asians, North

and South Americans heading for

attractive destinations in nearby

countries as well as overseas.

Worldwide, no other form of

outbound holiday has grown

so strongly in the last decade.

Compared to holiday trips in

general, city trips grew nearly

4 times as much in this period

according to IPK International’s

World Travel Monitor. Since

2007, international city trips have

tripled their volume reaching 190

million in 2017.

ASIA/PACIFIC AND

SOUTH AMERICA AS

GROWTH DRIVERS

The segment’s growth is

especially driven by travellers

from Asia/Pacific and South

America, where the number

of city breaks has multiplied by

around 4 to 5 in the past 10 years.

In Asia/Pacific, city trips have

surpassed tour holidays as the

most preferred holiday type. The

strong growth from Asia/Pacific

is particularly triggered by the

increase of Chinese, Koreans and

Japanese going on international

city trips, mainly within the

region. City trips by Europeans

more than doubled since 2007

according to World Travel

Monitor® figures. This lower

growth rate compared to the

other regions is due to the already

high volume of international city

trips undertaken by Europeans. In

North America the outbound city

trip segment more than tripled in

the past decade.

US LEADING

DESTINATION

COUNTRY – EUROPE

PREFERRED

CONTINENT

Worldwide, the most popular

country destination for

international city trips in 2017

were the United States, followed

by Germany, France, Great Britain

and Spain. Together, these five

destinations received around 35%

of all international city breaks in

2017. Looking at the different

continents, nearly 60% of all

DESTINATION

REGIONS

OF FOREIGN

CITY TRIPS

Source: IPK International -

World Travel Monitor®

25%

Asia/Pacific

foreign city trips have Europe

as their destination, around one

fourth go to Asia/Pacific, followed

by North and South America,

while Africa ranks fifth.

The first preliminary figures of

the World Travel Monitor for

whole travel year of 2018 will be

presented by Rolf Freitag, CEO of

IPK International

16%

North and South

America

IPK’S WORLD TRAVEL

MONITOR ® : LATEST WORLD

TRAVEL TRENDS AND

FORECAST 2019

Category: ITB Future Day

Date: Today, March 6, 2019

Time: 3pm - 3:45pm

Location: CityCube Berlin,

Auditorium A4/A5

2%

Africa

58%

Europe

WTCF

@ ITB BERLIN

The World Tourism Cities

Federation (WTCF) has been

co-host of the ITB Convention

for four consecutive years and

is once again use this wellestablished

forum to present

its research outcome and allow

representatives of its members to

share their experience.

On 6 March at 14:00 pm, WTCF

will hold a special forum to

introduce the Report on World

Tourism Economy Trends 2019

and the Market Research Report

on Chinese Outbound Tourist

(City) Consumption (2017-2018

(City Cube Room A1)

PRESENTATION OF WTCF

PUBLICATIONS ON CHINA

OUTBOUND TOURIST

CONSUMPTION AND WORLD

TOURISM ECONOMIC TRENDS

Category: ITB Destinations Day

Date: Today, March 6, 2019

Time: 2pm - 2:45pm

Location: CityCube Berlin,

Auditorium A1

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


TRAVEL PRODUCT

INNOVATIONS

GUIDE

SPECIAL FEATURE

CITY BREAKS

45

BACKGROUND

It is estimated by UN-Habitat that by

2050, 70% of the world’s population will

be living in cities and by 2025. Therefore,

it is essential to monitor tourism

performance in urban destinations and

clearly address areas for improvement,

with the aim of assisting policy makers

and all other stakeholders in their

efforts of building a better urban tourism

governance and management. “Today,

adequately managing tourism to the

benefit of visitors and residents alike,

ensuring that local communities are

listened to and benefit from tourism is

more important than ever”, said UNWTO

Secretary-General Zurab Pololikashvili,

adding, “There is a pressing need to set a

roadmap for urban tourism which is fully

aligned with the urban agenda.”

Container Park – Las Vegas

Downtown – a perfect example of

how new, innovative infrastructure can

benefit both tourists and locals alike.

FACTS

& FIGURES

According to the first ever global

survey conducted by the World

Tourism Organization (UNWTO)

and IPSOS, 47% of respondents

think ‘they live in cities with a

high number of tourists’.

Over 50%

consider tourism has a positive impact in

generating wealth and promoting cultural

exchanges.

49%

feel there should be

measures to improve

tourism management.

Only 12%

of respondents

favour limitations

to the number of

visitors.

3 KEY TRENDS TO LOOK FOR AT ITB BERLIN

© Ana Pogačnik

© Sophie Duboscq - CRT NA

Ljubljana Arboretum

IMPROVING INFRASTRUCTURES

AND FACILITIES

Fulfilling tourism’s potential as a tool of

sustainable and inclusive growth for cities

requires a multi-stakeholder and multilevel

approach, based on close cooperation among

tourism and non-tourism administrations at

different levels. In the case of Malaysia, ITB

Berlin’s Official Partner Country 2019, the

Federal Ministry first evaluates proposals from

the various states, submits proposals to the

Economic Planning Unit, and once approved

and financed, the states handle the projects (in

basic terms). It’s not a simple process!

Cité du Vin, Bordeaux

CREATING EXPERIENCES AND

ATTRACTIONS THAT BENEFIT

BOTH RESIDENTS AND VISITORS

Jaime Cabal, Deputy Secretary-General of the

World Tourism Organization (UNWTO), speaking

at the recent Conference on City Breaks in

Valladolid, Spain, “We must understand the

evolution of tourists towards greater sustainability

and inclusiveness, using new technological tools.”

The Councillor for Culture and Tourism of

Valladolid, Ana Maria Redondo, echoed this call,

adding: “We need a better understanding of the

fundamentals behind the current demand for city

break experiences.”

Tourists in Ubud market, Bali

ENSURING LOCAL

COMMUNITIES BENEFIT FROM

LOCAL COMMUNITIES

Urban tourism can represent a driving force in

the development of many cities and countries

contributing to the progress of the New Urban

Agenda and the 17 Sustainable Development

Goals, in particular, Goal 11: Make cities and

human settlements inclusive, safe, resilient

and sustainable. Tourism is intrinsically linked

to how a city develops itself and provides more

and better living conditions to its residents

and visitors.

THE

FUTURE

According to the UNWTO, “Fulfilling tourism’s

potential as a tool of sustainable and inclusive

growth for cities requires a multi-stakeholder and

multilevel approach based on close cooperation

among tourism and non-tourism administrations

at different levels, private sector, local

communities and tourists themselves. Likewise,

the sustainable development and management

of tourism in cities needs to be integrated into the

wider urban agenda.”

ITB BERLIN NEWS • Wednesday 6 th March 2019


46

SPECIAL FEATURE

CITY BREAKS

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPECIAL FEATURE

CITY BREAKS

47

ADVERTORIAL

The “Best Experience

in Europe”

Many travellers describe

Ljubljana as the hidden gem of

Europe. The city offers a number

of experiences, which we can

hardly imagine anywhere else.

The Moustache Tour has been

selected as the best experience in

Europe in 2018 (selection made by

the EasyJet Traveller Magazine). It

follows the footsteps of the three

most important men in Ljubljana’s

culture – Cankar, Plečnik and

Jakopič.

Residents, as well as numerous

visitors, claim Ljubljana is the

city tailored for anyone. Despite

being classified as a mediumsized

European city, it preserves

the friendliness of a smaller town,

while offering everything found in

large capitals. Ljubljana is located

half way between Vienna and

Venice.

Its ancient city centre can easily

be travelled around on foot. Its

architecture was distinctively

influenced by the famous Jože

Plečnik, giving the city, which was

the place of his birth, a permanent

seal, similar to Gaudi in Barcelona.

Ljubljana is also unmistakably

marked by medieval, Baroque and

Secession elements. The most

recognizable symbols of Ljubljana

are the dragons of the Dragon

Bridge protecting the city

Hall 17 / Stand 109

Vox City @ ITB Berlin

Vox City is an innovation from Vox

Group - the first phase of roll-out for

which the company has big plans

through 2019 and beyond.

A self-guided experience, available

via an interactive and customisable

app, Vox City is a smart solution for

showcasing key points of interest,

including stories from local experts

and those in the know in the

destination. It has been created

with detail to specifically target

independently-minded travellers to

make them feel at home in any city.

It offers options to explore both via

walking and using public transport

and supports offline navigable

mapping, including personal droppins,

to give a fully personalised

city break experience

Hall 25 / Stand 106

History is alive in every part of this city- it represents a perfect

blend between the past and the present. Dubrovnik is a city for

all seasons. Its rich history, geographic location, mild climate,

traditional hospitality and excellence in tourism make Dubrovnik

a recognised high-quality product on the international tourism

markets. Dubrovnik is the city of festivals. The city has been a

popular filming location in recent years, where The Game of

Thrones, the Bollywood film the Fan, Star Wars, and Robin Hood

were filmed.

KEY ATTRACTIONS

City Walls – The most

recognisable feature and the

main attraction which defines

the history of Dubrovnik

are its intact city walls with

six fortresses that offer an

unforgettable view over the

city, the island of Lokrum and

the open sea.

The Old City – a place for

pedestrians – on the UNESCO

world cultural heritage list

since 1979.

Panoramic view of

Dubrovnik by cable car - the

ride offers breath taking views

of the old city of Dubrovnik,

coastal sights with islands and

magnificent sunsets.

KEY EVENTS

10 JULY –25 AUGUST 2019

70 th Dubrovnik

Summer Festival

This festival, held since

1950, is the largest and

most representative cultural

manifestation in Dubrovnik.

14 -20 OCTOBER 2019

Good Food Festival 2019

The 6 th Good Food Festival

organised by the Dubrovnik

City

Spotlight

DUBROVNIK

Tourist Board brings

presentations of local culinary

specialties, tastings of regional

wines, workshops and special

gastronomic events.

DEC. 2019 – JANUARY 2020

Dubrovnik Winter Festival

The Dubrovnik Winter Festival

features magical lighting

highlighting Dubrovnik’s

timeless beauty with special

events, entertainment

programmes, colourful cuisine

with a touch of tradition.

TRANSPORT

Dubrovnik airport is growing

in importance. Major European

cities are connected with

Dubrovnik directly, and via

Zagreb as well. Approximate

air distance from European

capitals is one to two hours.

During the summer months,

Dubrovnik is connected with

60 European destinations and

during winter months with

seven of them.

NEW IN 2019:

A connection from

Philadelphia, USA.

Hall 1.2 / Stand 215

ITB BERLIN NEWS • Wednesday 6 th March 2019


48

SPECIAL FEATURE

CITY BREAKS

ADVERTORIAL

A world class city escape

Durban reveals iconic sites… and hidden gems

Durban: From a morning jog or cycling at the city’s world

class beach promenade to bustling night life experiences

in Florida road and the many historic sites in Durban’s city

centre, Durban is truly a melting pot of world class tourism

offerings and visitors are spoilt for choice in terms of what

to do when they visit the city.

The Durban beach promenade

boasts some of the world’s most

iconic sites from the Southern

hemisphere’s biggest marine

theme park, Ushaka Marine world,

until the fabulous Moses Mabhida

stadium, this is a must explore

area and a visitor’s favourite.

Most importantly, Durban has a

variety of tourism products and

hidden gems like The Station Drive

Precinct, Inanda Heritage Route,

The Valley of 1000 Hills, The

Sails in Umhlanga and the many

township products and therefore

its visitors will be spoilt for choice

in terms of what to do during their

stay.

Highlights include:

USHAKA MARINE

WORLD THEME PARK

The world class uShaka Marine

World, situated in Durban, South

Africa, opened its turnstiles to the

general public on April 30th, 2004.

uShaka as fast positioned itself

as a key attraction on Durban’s

Golden Mile, and it offers a world

of entertainment, excitement, fun

and uniqueness.

VICTORIA STREET

MARKET

The Victoria Street Market was

established in 1910 and is now

more than 100 years old. The

original traders in this area were

Indian indentured labourers who

traded along the street paving of

Victoria Street between 1860 and

1910. In 1910 the municipality

allocated this area to house

these traders, and currently the

market supports more than 180

traders. This market has small

individually owned stores selling

jewelry, spices, skinned products,

traditional arts and crafts and

bead work.

BOTANIC GARDENS

The Durban Botanic Gardens (Est.

1849) is currently Africa’s oldest

surviving botanic garden and

remains a national and local City

asset actively contributing to plant

conservation and plant-based

education. The Durban Botanic

Gardens Trust was established in

1993 to support the Gardens key

strategic areas in biodiversity,

culture, education, heritage,

horticulture, people and plants,

and research.

THE CUBE

Located in the leafy suburbs of

Morningside, Durban. The cube

offers 180° uninterrupted views of

the city skyline.

MOSES MABHIDA

STADIUM

If you enjoy Durban views, then

take a ride on the Sky car, or do

the 5550 steps walk to the top of

the stadium arch, 106 m above the

pitch. Adrenalin junkies can try

the world’s only stadium Big Rush

Swing, the largest bungee swing

in the world or enjoy a guided tour

of the stadium or a Segway gliding

tour.

KWAMUHLE MUSEUM

Once the headquarters of the City’s

infamous Native Administration

Department and the center of

Durban’s harsh system of labour

control, has been transformed into

a museum (Apartheid Museum).

The museum seeks to reflect the

Durban’s urban growth and the

history of its residents from a

range of perspectives

CITY HALL

The Durban City Hall, also known

as the eThekwini City Hall, was

built in the early 1900s in classic

neo-Baroque-style. The design of

the building is based on Belfast’s

City Hall in Northern Ireland. An

impressive central dome rises

to 48m and is surrounded by 4

smaller domes. The City Hall was

design by Stanley Hudson.

BIRD SANCTUARY

Amanzimtoti Bird Sanctuary is a

popular attraction. It encompasses

a lovely piece of land 4.5 hectors

(11 acres) with a lovely pond,

green lawns, verdant gardens, and

a stunning indigenous riverine

forest.

BEACH HORSE RIDING

Gary’s Beach Horse Rides is

located in Warner Beach, Durban,

KwaZulu Natal. This small piece of

paradise is only 20 minutes South

of Durban and boasts some of the

wildest and longest beaches in

KZN.

AMANZIMTOTI MAIN

BEACH

Amanzimtoti beach borders the

warm Indian Ocean which makes

the water ideal for all year-round

swimming, snorkelling, diving,

surfing and family beach fun

Hall 20 / Stand 138

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


BROUGHT

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ASIA

REGION

49

Asia-Pacific records

6% rise in international

tourism in 2018

The World Tourism Organisation reports Asia and the

Pacific recorded 6% growth in 2018, reaching 343

million international tourist arrivals. Arrivals in the

region account for almost one-fourth of the worldwide

total.

Results were driven by South-

East Asia (+7%) where most

destinations posted strong

growth, particularly Vietnam,

which has seen a surge in

international tourists in

recent years from virtually all

world regions. Indonesia and

Cambodia enjoyed double-digit

increases in arrivals, thanks

to continued robust demand

from China and India. Thailand,

the most visited destination

in South-East Asia, as well as

the Philippines also recorded

strong growth on the back of

higher visitor flows from China.

Singapore also posted positive

growth in 2018 thanks to good

performance from several of its

source markets.

International arrivals in North-

East Asia increased 6%, led by

12

10

8

6

4

2

0

the Republic of Korea which

continues to rebound from a

weaker 2017. Japan, which has

become the third most visited

destination in Asia following

six straight years of doubledigit

figures, also showed

positive growth in 2018 despite

a slight slowdown due to the

impact of the typhoon Jebi and

the Hokkaido Eastern Iburi

earthquake occurred in early

September.

Macao and Hong Kong

also reported solid results.

Meanwhile mainland China,

the region’s largest destination

recorded a 2% growth in the

first three quarters of 2018.

The opening of the Hong-

Kong- Zhuhai-Macau Bridge

in October 2018 is expected to

enhance connectivity and boost

INTERNATIONAL TOURIST ARRIVALS, ASIA AND THE PACIFIC

5.6

6

Asia and

the Pacific

17/16

18*/17 January - December

3.4

North-East

Asia

Source: World Tourism Organization (UNWTO) ©

6

8.7

7

South-East

Asia

6

tourist flows between the three

cities of the Greater Bay Area.

South Asia (+5%) also enjoyed a

strong year, with Nepal profiting

from higher inbound from India,

China and European source

markets thanks to a number

of promotional campaigns. Sri

Lanka, India and the Maldives

all reported sound results.

TOURISM RECEIPTS

Results among the world’s top

ten tourism earners were solid,

in particular for destinations

in Asia. China recorded a 30%

increase up to September,

rebounding strongly from a

decline in 2017 as a weaker

Yuan has made the destination

more affordable. Japan and

Macao also led results with

a 19% and 16% increase in

tourism earnings respectively.

Thailand recorded an 8%

increase, following several

years of double-digit figures

3

Oceania

(% change)

5.6

5

South

Asia

* Provisional data

ASIA

MAIN TRAVEL

DESTINATIONS

ARMENIA Hall 7.2a

Stand 101

AZERBAIJAN Hall 3.1

Stand 601

BANGLADESH Hall 5.2a

Stand 112

BHUTAN Hall 26.c

Stand 312

CAMBODIA

CHINA

Hall 26b

Stand 225

Hall 26c

Stand 314

GEORGIA Hall 15.1

Stand 103

HONG KONG

Hall 26a

Stand 119

INDIA Hall 5.2b

Stands 205, 205a

INDONESIA

JAPAN

KOREA (Republic of Korea)

LAOS

MACAO

MALAYSIA

Hall 26a

Stands 114-116

Hall 26a

Stand 120

Hall 26a

Stand 124

Hall 26b

Stand 215

Hall 26a

Stand 105

Hall 26a

Stand 117

MALDIVES Hall 5.2a

Stand 108

MONGOLIA

MYANMAR

Hall 26c

Stand 316

Hall 26b

Stand 226

NEPAL Hall 5.2a

Stand 105

PHILIPPINES

SINGAPORE

Hall 26a

Stands 101,123,125,126

Hall 26a

Stand 122

SRI LANKA Hall 5.2a

Stands 107, 119, 120

TAIWAN

Hall 26a

Stand 121

TAJIKISTAN Hall 3.1

Stand 623

THAILAND

Hall 21b

Stand 216

Hall 26b

Stand 221

UZBEKISTAN Hall 3.1

Stands 616, 616a

VIETNAM

Hall 26c

Stand 313

ITB BERLIN NEWS • Wednesday 6 th March 2019


BROUGHT

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ASIA

REGION

51

Dr Mario Hardy

CEO, PATA

MEKONG TOURISM FORUM:

FILM TOURISM AND VISUAL

STORYTELLING

Category: Deep Dive Sessions

Date: Today, March 6, 2019

Time: 3pm - 3:45pm

Location: CityCube Berlin,

Cube Club

Continued growth in Asia…

that’s no surprise!

PATA CEO Dr Mario Hardy talks about the future of his organisation,

and that of tourism in the region

PATA CEO Dr Mario Hardy has been four and

a half years at the helm of the organisation

now. We asked him what he sees as being the

“journey” for PATA for the coming years, and

what his “vision” is in this respect.

Four years ago, PATA

started on a journey of

becoming financially

sustainable which we have

now achieved. Moving

forward, our focus is about

increasing PATA’s influence

and thought leadership,

as well as taking a strong

stance when we see threats

or injustice in our sector.

Most importantly, our

mission has and will always

be about increasing our

members engagement with

the tourism sector at large

and between members in

general.

What are the key findings

of your “Asia Pacific Visitor

Forecasts 2019-2023”?

It would not be a surprise

if I told you that we see

“growth” across the Asia

Pacific region over the

next five years. However,

it is fair to say that it is

uneven growth, as some

destinations are on the

verge of having too much

while others suffer from

“undertourism”. The latter

is especially true for the

islands of the Pacific due

to their remoteness and

accessibility challenges.

Should APAC nations be

trying to diversify more in

their source markets?

At the recent ASEAN

Tourism Forum in Ha Long

Bay, Vietnam, I had the

opportunity to highlight

to the ASEAN tourism

ministers the pressing

need for diversifying their

source markets. I asked

them to play a simple

exercise by taking their

number one source market

and removing it from the

equation, then see what

impact it would have on

their tourism economy.

Why is this important,

because we have seen in

recent time how political

and economic shifts can

affect tourism arrivals into

a destination. Like any good

investment advisor would

tell you, diversification and

a balanced portfolio are

key to a good investment

portfolio, the same theory

applies here.

How is the Chinese

outbound market

expected to evolve in the

coming years? What will

be the main trends?

The overall Chinese

outbound market is still

on the rise despite the

economic slowdown in

China. We have seen a

decline of Chinese tourism

arrivals in certain markets,

in some instances this

may be temporary while

in others it is driven by a

simple shift in interest of

the Chinese consumer.

In the future, we will see

an increasing amount of

Chinese FIT with a desire

to be more adventurous in

their choice of destinations.

One of your favourite

topics is AI. Why so?

I am curious by nature

and fascinated by the

possibilities of AI in

solving real-world human

challenges, and equally

concerned that humans

may use AI for the wrong

purpose. My fascination

with the tech world is

beyond my day job at PATA,

however, AI is already

starting to make an impact

on the tourism sector.

The tech to watch is voice

assistance and how it will

soon be an integral part of

our daily life.

THE TECH

TO WATCH IS

VOICE

ASSISTANCE

AND HOW IT

WILL SOON BE

AN INTEGRAL

PART OF OUR

DAILY LIFE.

What activities are planned

for PATA’s presence at ITB

Berlin?

PATA is once again

addressing innovative

and relevant topics that

will be of interest to PATA

members and industry

colleagues at a seminar on

Thursday, March 7 at 10:30

- 14:00 hrs at the Grosser

Stern, Room Hong Kong

(Fairground). The seminar

on ‘Leveraging Best Practice

Branding and Marketing to

Attract Higher-Value Travel

Consumers’ is comprised

of two sessions on ‘Digital

KPIs Every Destination

Marketer Should Embrace

in 2019’ and ‘Utilizing

Destination Brands to

Attract Higher Value Travel

Consumers’.

The first session, presented

by ADARA Vice-President

of Resort & Destination

Analytics, Ted Sullivan,

will focus on moving

beyond traditional KPIs

to improve marketing

effectiveness. The second

session, delivered by

Oliver Martin, Partner at

Twenty31 Consulting, will

examine how destinations

can position their unique

selling points so that

they can succeed in this

increasingly digitized world

and will include panellists

from leading destinations

around the world. The

session will be immediately

followed by lunch in the

same venue

ITB BERLIN NEWS • Wednesday 6 th March 2019


ASIA

REGION

53

ADVERTORIAL

Malaysia –

Official ITB Berlin

2019 Partner

Country

The extraordinary diversity of the nation

that is “Truly Asia” is a major draw card for

foreign visitors

Tourism Malaysia’s partnership of

ITB Berlin 2019 is a key element

in the nation’s “vision 2020” for 30

million tourist arrivals and RM100bn

(eds: €21.59bn) tourist receipts. After

a slight decrease in arrivals in 2018

(-0.3%), the target for 2019 is for

strong renewed growth, with 28.1

million visitors, bringing RM92.2bn

in receipts. Despite the reduction

in tourist numbers in the first nine

months of 2018, total expenditure

rose by 0.5%, and a slight rise

in average stay – up 0.2% to 7.3

nights.

Singapore is the main source

market for Malaysia, with 10.62

million arrivals in 2018, followed by

Indonesia, with 3.28 million. China

is currently in third place, with 2.94

million visitors in 2018, however the

number of Chinese visitors is rising

rapidly – up 25.3% on the previous

year. Other key source markets

include Thailand, Brunei, India,

Japan, Philippines, UK and Australia

(in that order).

Hospitality infrastructure is growing

at a rapid rate – with the number

of available rooms growing from

292,290 in 2017 to 308,210 in 2018

– a rise of over 5%, with 4,750 hotels

operating in 2018.

2018 saw some major changes in

mode of arrival, with a big drop in

arrivals by land (from 70.7% share

down to 59.1%), but a major increase

in arrivals by air (from 24% in 2017

up to 35.3% in 2018).

More than half of all visitors (53.4%)

in 2018 were on holidays. 20.6%

were visiting friends or relatives, 15%

shopping, 3.9% for health treatment,

2% for business, 1.1% MICE, 0.5%

education and 0.4% on Honeymoon.

98.6% of visitors participated in city

sight-seeing activities, and 48.7%

visited islands or beaches.

The following pages will give you a

little foretaste of what Malaysia has

to offer here at ITB Berlin 2019. Our

following editions will also bring you

more valuable information to take

back home!

Hall 26a / Stand 117

THE MAH MERI

@ ITB BERLIN

No doubt the most iconic figures – from Selangor

state – and just a hop, skip and jump from Kuala

Lumpur, the Mah Meri tribe are renowned for their

culture, intrigue and ethnicity. You’ll see them at

several key events during ITB Berlin this year, and

they were the “stars” of the official “hand-over”

ceremony on the final day of ITB 2018.

Mah Meri (meaning

“jungle man”) is a group of

indigenous people or “orang

asli” living on Carey Island,

about 28km south of the city

of Klang in Selangor state.

There are five Mah Meri

villages on Carey Island

with total population about

4,000. Mah Meri is indeed

a subgroup of the Senoi

ethnic group of indigenous

people in Malaysia. Senoi

are generally found in the

central part of the Malaysian

peninsular, and are believed

to have come originally

from Yunnan via Southern

Thailand around 10,000

years ago.

Also known as the “Mask

Men of Malaysia” due to

their wood carving skills,

the tribe still preserves ageold

heritage and culture.

They are thought by many

to be among the best maskmakers

in the world. Still

practicing anismism, it can

be noted that most of their

wood carvings features

animistic characters; one of

the factors that contributed

to the works receiving the

UNESCO Seal of Excellence.

And while the men are

highly skilled in wood

sculpting, the women have

exceptional abilities in the

art of leaf origami.

Mah Meri sculptures depict

how a person or an animal

became a symbol to be

worshiped by the tribe.

The sculptures are created

to replace something that

has been destroyed, as they

believe that everything,

whether living or inanimate,

has a spirit. Each carving

is crafted from nyireh batu

trees, which can be found in

mangrove swamps

Hall 26a / Stand 117

ITB BERLIN NEWS • Wednesday 6 th March 2019


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55

ROYAL BELUM TARGETS

UNESCO WORLD

HERITAGE STATUS

Royal Belum state park in

Malaysia could soon be the

second location in Perak

to gain UNESCO World

Heritage listing, while

Malaysia’s Taman Negara

is also bidding to be placed

on the list.

The first site in Perak, that of

“Perak Man” was named on the

World Heritage list a number

of years ago, and Royal Belum

is now a hot contender to be

placed on the list, along with

Taman Negara National Park.

With Belum literally meaning

“Land Before Time”, Royal

Belum State Park is still one of

Asia’s best kept nature secrets. It

is part of Malaysia’s largest and

oldest forest reserve – Belum

Temenggor – in the northern

part of the Malaysian Peninsula.

Belum Temenggor is home not

only to an astonishing number of

plants and animals, but to many

orang asli or “aboriginal people”

who having been living in the

forest for millennia. The orang

asli are of Australo-Melanesian

origin, with many of their earliest

burial grounds dating back

10,000 years ago. Semi-nomadic

orang asli villages can be found

today on some of the islands of

Temenggor; they still live in their

traditional way in bamboo huts,

hunting small mammals using

blowpipes, fishing and gathering

plants and honey from the forest.

It is possible to visit a village if

pre-organised through the local

tour guide in advance.

Along with the Taman Negara

National Park, Belum Temenggor

is one of the oldest rainforests

in world, dating back over 130

million years.

The International Union for

Conservation of Nature (IUCN),

is studying the proposal

which was tabled in 2017 by

the Permanent Delegation of

Malaysia to UNESCO, following

which the IUCN provided the

World Heritage Committee with

an evaluation for further action

Hall 26a / Stand 117

CELEBRATE ASIA’S

DIVERSITY – IN PENANG

Throughout 2019, the Penang

State Tourism will introduce

and promote a new tourism

campaign which aims to

drive visitors to its shores

with more exciting features

and happenings for year 2020

and beyond. The “Experience

Penang 2020” campaign, with

the tagline “Celebrate Asia’s

Diversity”, encompasses

diverse elements of beauty, fun,

amusement, excitement and

satisfaction.

The campaign aims to highlight

all of Penang’s splendour to

visitors locally and abroad

showcasing every aspect of

Penang’s amazing diversity in

culture, heritage, arts, food as

well as its natural surroundings

of lovely sandy beaches and

breath-taking hills.

Penang has long been an ideal

getaway for sun, sea and sand

holiday-makers. In 2008 its

capital, George Town, was listed

as a UNESCO World Heritage

site, featuring Malaysia’s bestrestored

and re-adaptive

traditional architecture as well

as a multitude of heritage trades

and arts.

Penang has been experiencing

an influx of tourists ever since.

The streets have come alive

with boutique hotels, quirky

cafes and recognisable streetart.

Its reputation for good food,

that has long been its hallmark,

has further enhanced. Travellers

the world over flock to Penang

for an immersive experience

of Penang’s cultural diversity

through world-class street

food, vibrant festivals, cultural

and historical treasure troves,

nostalgic old-world charm,

modern amenities, splashy

seaside excursions, and breathtaking

green spaces

Hall 26a / Stand 117

ITB BERLIN NEWS • Wednesday 6 th March 2019


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REGION

57

Sarawak’s Semenggoh

Reserve changes tack

Known until recently as an orangutan

rehabilitation centre, Semenggoh, near

Kuching in Sarawak, is now simply known

as a “nature reserve”.

For over 20 years, the wardens at

Semenggoh Nature Reserve had been

training young orangutans, orphaned or

rescued from captivity, on how to survive

in the wild. The success of this programme

has left the surrounding forest reserve with

a thriving population of healthy adolescent

and young adult orangutans, who are now

breeding in the wild.

The rescue programme has thus been

transferred to Matang Wildlife Centre,

leaving Semenggoh Nature Reserve as

a comfortable home to its successful

Named a UNESCO World Heritage site

in 2000, Mulu National Park in Sarawak

is seeing European visitor numbers –

especially from Germany – growing rapidly.

The park, despite being remote (or perhaps

thanks to its remoteness), is recognised

throughout Asia as being a model in terms

of management and infrastructure. Mulu’s

Clearwater cave is one of the biggest in the

world - over 200 km long, and in terms of

volume of space Mulu is the biggest in the

world.

Around 23,000 visitors come to Mulu each

year, limited largely by the fact unless one

wants to spend a full day in a river boat, the

only way in and out is by air. 2017 saw a

graduates, semi-wild orangutans and their

babies. They spend most of their time

roaming the forest but frequently come

back to the centre for a free meal

Hall 26a / Stand 117

Fast rise in German visitor

numbers at Mulu

The Bornean Sun Bear Conservation

Centre (BSBCC) is a sun bear rescue and

rehabilitation facility being developed in

Sabah, Malaysian Borneo.

The Sun Bear is only found in Southeast

Asia. It’s the smallest bear species of the

eight species of bear in the world, and

in Borneo, they are even smaller. It’s a

different sub-species, weighing about

60kg maximum. It is the second rarest

bear species, after the giant panda. These

bears continue to be threatened by forest

degradation, illegal hunting for bear parts

and poaching to obtain young cubs for

pet trade. The result is that young sun

bears are sometimes found to be living

in unnatural captive conditions in Sabah,

with no access to outdoor areas. There

are currently 46 rescued ex-captive sun

rise of 28% in German visitors to Sarawak’s

state parks, to just over 2,000 visitors, and

a further rise was expected for 2018. The

biggest European source market is the

UK, while the third is Holland, with 1,448

visitors in 2017

Hall 26a / Stand 117

Borneo – the bear facts…

bears residing at the BSBCC. The facility

includes large forest enclosures to provide

a natural environment suited to the needs

and welfare of the sun bears and facilitate

their rehabilitation back into the wild

Hall 26a / Stand 117

Datuk Christina Liew

Deputy Chief Minister cum Minister of Tourism,

Culture and Environment, Sabah

SABAH

THE PROMISE

OF RUSTIC,

BACK TO NATURE

AND SERENE

LOCATIONS

“Sabah has always been known for its unique

wildlife, captivating natural beauty, beautiful

coastlines and exotic culture. Expanding on

these natural resources, Sabah Tourism aims

to look into diversification to keep up with the

current trends such as Wellness Tourism both

in the medical realm and spiritual activities

such as retreats. Visitors are looking for rustic,

back to nature and serene locations, which

Sabah promises.

For wildlife and nature seekers, new areas are

being explored for visitors to see rare animals

such as the Clouded Leopard, Bornean Pygmy

Elephants and Orang Utans in the wild. These

areas are mainly situated in the East Coast of

Sabah between Tawau and Lahad Datu. The

Borneo Rhino Sanctuary located at the Tabin

Wildlife Reserve, now open to visitors, is

an exciting new addition to check out. This

strengthens the conservation efforts which are

already in place such as the Sepilok Orang Utan

Rehabilitation Centre and the Bornean Sun

Bear Conservation Centre. New air accessibility

via Kuala Lumpur with Condor Airlines which

flies out of Frankfurt and Scoot from Berlin into

Singapore enables keen travellers to reach

Sabah”

Hall 26.a / Stand 217

ADVERTORIAL

ITB BERLIN NEWS • Wednesday 6 th March 2019


58 REGION

ADVERTORIAL

ASIA

EXTRAORDINARY

DAY TRIPS FROM

KUALA LUMPUR

Malaysia’s biggest city has a huge choice of things to do – not

only within the city itself, but also within an hour or two by

car. Along with the Batu Caves, Resorts World Genting, Port

Dickson or Putrajaya, here are a few “highlights” just a stone’s

throw from KL.

Sarawak Tourism

sports new logo

@ ITB Berlin

Sarawak Tourism arrives

at ITB Berlin 2019 with

a new logo and catch

phrase. We asked the

organisation’s new

Chief Executive Officer,

Sharzede Datu HJ Salleh

Askor to tell us more.

We have changed our

destination logo from the

previous Sarawak – Where

adventure lives to our

current destination logo,

Sarawak – More to Discover.

Our reasons for changing

our destination logo were to

enhance visibility of “brand

Sarawak” in the international

and domestic markets, to

instil into local Sarawakians

a sense of ‘belonging’

and ownership towards

the tourism attractions in

Sarawak, as well as to provide

excellent content of tourism

products and services.

To sum up the key points of

the logo; the use of vibrant

colours representing the

diversity in Sarawak and

different natural aspects such

as green for the rainforest

and blue for the oceans and

lakes. The brush strokes are

fun and not rigid lines, much

like Sarawak which is a very

friendly and laid-back place

to visit. The centre ‘a’ is, of

course, a stylised hornbill

representing Sarawak’s

moniker of “Land of Hornbills”

or ‘Bumi Kenyalang’. It is also

a very sacred bird to many

of the indigenous people in

Sarawak.

What would you say are the

three Key “USPs” of Sarawak?

Our people, our products and

our authenticity. We have

genuine authenticity with

modern comforts that you

truly cannot find anywhere

else.

What is “new” in terms

of tourism infrastructure,

transport, etc?

Much like everywhere else

in Sarawak, the attractions

are there, they simply need a

little organising. Connecting

the dots and putting the

puzzle pieces together to

form a complete picture. The

Kuching Heritage Trail is one

such attraction, and plans are

in the works to make Kuching

city’s historical heritage an

easily navigated product on

its own

Hall 26a / Stand 117

MALACCA – UNESCO

WORLD HERITAGE

Just over ten years after being

placed on the UNESCO World

Heritage listing, Malacca (capital

of the state of the same name)

has major ambitions to further its

cultural impact on the world. The

most recent example is the opening,

in July 2018, of the “Encore Melaka”

theatre extravaganza. Encore

Melaka presents a mesmerising

performance with a series of

touching life stories of the locals.

It is not designed as a cultural

performance for tourists, but more

as a performance that reflects a

society that embraces diversity and

inclusiveness.

KAMPUNG KUANTAN’S

“FAIRY LIGHTS”

Gliding along a river in silence

in the early evening, visitors to

Kampung Kuantan just 56 km

from Kuala Lumpur, witness a

festival of synchronised fairy lights

emanating from millions upon

millions of fireflies This unusual

phenomenon can be found only

in two places in the world, at the

Selangor River in Malaysia and on

another river in Brazil. Situated

around 9 km from Kuala Selangor,

Kampung Kuantan has become

a major tourist attraction thanks

to this extraordinary natural

phenomenon, and over the past

couple of years, boats and facilities

have been upgraded making for

safer and more comfortable tours.

SELANGOR SKY MIRROR

About three kilometres off the

coast from the fishing village of

Jeram, Selangor, the sky mirror

only “appears” a few days every

month. When the tide is ideal, the

sand bar emerges with a thin sheet

of water on top to give a breathtaking

mirror-like reflection. Speed

boats leave early in the morning for

around half an hour’s ride to get to

the sand bar at just the right time,

as there’s only an hour or so to take

photos before the tide comes back

in. While hundreds of people head

to the Sky Mirror to take “crazy”

photos, the sheer size of the place

means it’s not at all overcrowded.

Hall 26a / Stand 117

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


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REGION

59

SELANGOR

RECEIVED A TOTAL

OF 5.3 MILLION

TOURISTS IN Q3

2018.

YAB Dato’ Menteri

Besar Selangor

Amirudin Shari

SELANGOR:

the secret is out!

YAB Dato’ Menteri Besar Selangor (Amirudin Shari)

reveals new campaign for the Malaysian state’s

promotion

The Selangor State Government

has already recognised the

potential economic boost a strong

tourism industry can deliver, and

has articulated a bright vision for

the future, with the development

of Selangor’s most stunning

landmarks into new, world-class

tourism parks. We asked the

Honourable Amirudin Shari, head

of the Selangor state government,

to tell us more.

Selangor has many hidden places of

attractions that are off the tourist trail and

you will be equally surprised by how close

these places are to the city. Even the local

Malaysians are surprised to find certain

new places to visit that are still unknown

to most.

The target segments that have been

identified for the year are ‘Eco Tourism’,

‘Cultural & Heritage’ and niche market

consists, Medical, MICE, Cruise and Golf

Tourism. Selangor received a total of 5.3

million tourists in Q3 2018. There has

been a steady increase in the number

of international arrivals into Selangor

especially from South East Asia and

Europe and this year we hope to achieve a

further increase in numbers that converts

to a total income (Tourism Receipts) worth

more than MYR5.5bn (eds. €1.19bn).

To achieve this target, Tourism Selangor

has developed a global marketing

initiative to support their promotional

activities and increase awareness both

locally and internationally. The marketing

programme will include a new promotion

campaign that will replace the previous

campaign and has been specially

developed just for this purpose called,

#TakeMeAnywhere. It is a fresh branding

campaign that uses digital marketing and

internet.

In addition, there are also other initiatives

that will complement the campaign, such

as new products introductions, CSR based

tourism events, international roadshows,

as well as international tourism events

that will help create more awareness of

the tourism products that are currently

available in Selangor.

What are the key attractions being

promoted at ITB Berlin this year?

Selangor is perfect for anyone who is

looking for, not just sightseeing but also

other tourism areas, Eco Tourism, Culture

& Heritage and Education Tourism. These

are the main areas that will be highlighted

during the ITB Exhibition in Berlin.

Visit Malaysia Year 2020 is merely 9

months away and Selangor is not wasting

any time in getting ready for the big event.

Tourism Selangor and its partners are

already collaborating and have started

making the necessary preparation

Hall 26a / Stand 117

ITB BERLIN NEWS • Wednesday 6 th March 2019


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61

ADVERTORIAL

KANDIMA

MALDIVES

GOES MOBILE

Wandering Guraidhoo Maldives

A different take on the Maldives

As a community based tour

provider, Secret Paradise

Maldives allows visitors to

experience the “real Maldives”

through the eyes of their

passionate and experienced

local guiding team.

Since 2012, Secret Paradise tours

have allowed guests to learn

about the Maldives, its culture,

beliefs, history and traditions.

Guests travel by ferry and stay

in guesthouses on local islands

– where the local community

benefits directly from the income

gained. Itineraries include island

discovery tours, learning to

cook Maldivian cuisine, sharing

a meal with a local family and

learning traditional local crafts.

Guests also have the opportunity

to “give back” and participate in

local conservation efforts as well

as enjoy activities for which the

Maldives is famed – snorkelling,

sunset cruises and relaxation!

‘’We believe there is no better

way to discover a country than

through the eyes of a local, so

why not bring the Maldives to

life and travel with a Secret

Paradise local guide?” – Ruth

Franklin, Sales Director and

Co Founder, Secret Paradise

Maldives

Hall 5.2a / Stand 108

The newly launched Kandima app

allows guests to use their mobile phone

to access stay information; interact

with the “Kandima Krew” for a range

of services such as Home Delivery,

an in-room food delivery service, or

housekeeping.

Kandima Maldives, part of the

Maldivian hospitality group Pulse

Hotels & Resorts, is described as a

“lifestyle affordable resort and gamechanging

destination” in the Maldives.

Located on a tropical island in the

Dhaalu Atoll, Kandima Maldives is

just a 30-minute flight from Velana

International Airport, followed by

a 20-minute boat ride to this stylish

island.

Crossroads Maldives:

one stop, non-stop!

Crossroads Maldives, a new

development set to open in

June 2019, is set to appeal to a

new generation of 21st Century

explorers as a totally new kind

of experience.

Managed by S Hotels & Resorts,

Crossroads Maldives is described

as the Maldives’ first “one-stop,

non-stop” lifestyle destination

consisting of oceanfront resorts,

upscale lifestyle outlets and

entertainment offerings, as well

as natural, cultural and nautical

attractions.

The development will debut

the world-renowned Hard Rock

Hotel brand and the first Curio

Collection by Hilton property

in the Maldives. The 178-key

Hard Rock Hotel Maldives

will feature family suites,

beach villas and one and twobedroom

overwater villas, while

SAii Lagoon Maldives, Curio

Collection by Hilton will cater

for couples, families and friends

in search of a playful destination

getaway with its 198 guestrooms

and variety of villas.

Martin van der Reijden, Vice

President of Operations at

Crossroads Maldives, says:

“Only fifteen minutes by boat

from Malé International Airport,

the lifestyle island combines

world-renowned restaurants

and retail outlets with cultural

activities, an iconic beach

club and leading-edge events

hall — all centred around

the eponymous luxury yacht

marina.”

Many of the retail outlets and

restaurants at The Marina @

Crossroads are located along

the expansive boardwalk,

including the culinary delights

of Sri Lankan chef Dharshan

Munidasa’s Ministry of Crab

and Nihonbashi, both of which

are listed in Asia’s 50 Best

Restaurants list 2018

Hall 5.2a / Stand 108

The resort features 266 stylishly

designed studios and villas, with eight

different categories to choose from, all

of which feature a private overwater

terrace or beach and endless tropical

views to enjoy.

Upon check-in guests are issued the

waterproof and chic RFID wristbands

that allow guests the freedom to roam

the island without needing to worry

about a room key or a wallet. They

can just wave their wristbands at the

reader and order anything they want

in the restaurant, boutique or spa.

Meanwhile, following the immense

success of the first event in 2018,

Kandima Maldives will yet again prove

its buzzy social status by bringing

together an awesome mix of bloggers,

social influencers and VIP guests for

its second “Insta Weekend” in the

Maldives. The “oh-so awesome” event

will take place between 12-14 April

2019

Hall 5.2a / Stand 108

ITB BERLIN NEWS • Wednesday 6 th March 2019


62 REGION

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GUESTS CAN EXPERIENCE

10 DIFFERENT DINING

OUTLETS AT JUMEIRAH

VITTAVELI

Amit Majumder

General Manager,

Maldives Jumeirah Vittaveli

Creating the wow factor

Key developments driving luxury hotel forward

Amit Majumder is General Manager, Maldives Jumeirah

Vittaveli, which consists of 43 beach villas and suites, 46

water villas and private ocean retreats and a Royal Residence.

With the resort making a number of announcements this

year, we asked him to tell us more.

At Jumeirah Vittaveli, we are

always thinking of new and

exciting ways to wow our guests.

Be it the first ice skating rink in

the Maldives, the five-bedroom

Royal Residence, the underground

Whisky Salon UnderChic, or our

stunning beachside bar B4R. The

list goes on. We look forward to

welcoming our guests to stay at

the resort and especially our new

Private Ocean Retreats and Infinity

Pool Ocean Villas which now

feature the longest water slides in

the Maldives.

The Private Ocean Retreats sound

like a lot of fun. Can you tell us a

little more?

At 400 sq m, guests can relax

during the day on the newly

enlarged open-air deck and

admire the underwater world

from the extended overwater

hammocks. By night, they can sink

into the outdoor relaxation lounge

to gaze at chiffon-pink sunsets

for which this tropical hideaway

is so famous. Perched on stilts,

the Private Ocean Retreats offer a

fabulous vantage point to look for

black tip reef sharks and shoals

of tropical fish while sipping a

piña colada or fresh coconut juice.

There’s a private infinity pool

and wooden steps that lead past

your very own sand filled terrace

straight into the warm waters of

the lagoon.

What are your “key selling

points”?

We constantly aim to surprise

guests with new and unique

features they can experience only

at Jumeirah Vittaveli. Every year,

we aim to introduce at least one

new highlight for our guests, such

as the exclusive Indian restaurant

Swarna, which is repeatedly

named Best Indian cuisine in Asia.

One of our greatest achievements

is the team we have built on the

island. I believe that your team is

your most valued treasure as it

makes the difference between a

stay in any luxury hotel and a stay

in “your” luxury hotel. The team

is what gives life to any luxury

property, and transcends the

traditional boundaries between

host and guest. I am very lucky

to have a passionate team

on property here at Jumeirah

Vittaveli.

Over the past years, food has

become such a trending topic,

and we are fortunate enough that

we started early on to regard our

dining experience as one of our

key highlights in terms of guest

experiences. In total, guests can

experience 10 different dining

outlets at Jumeirah Vittaveli, with

four restaurants, one wine library,

two bars, two lounges, and an

underground Whisky Salon. Last

year, Chef Anthony Demetre

from Michelin starred restaurants

Arbutus and Wild Honey in London

visited Jumeirah Vittaveli to open

our wine library Cuvee, giving

our guests the chance to taste his

unique creations in the blissful

surrounds of a tropical island

paradise. This year, Chef Ollie

Dabbous of London’s Michelinstarred

restaurant HIDE will be

visiting us for Easter, and guests

can book the ultimate private

dining experience with him. Mr

Dabbous is cooking an exquisite

dinner, just for you. The night will

be spent star-gazing from a luxury

yacht, before guests take a short

seaplane journey back to Jumeirah

Vittaveli.

How important is ITB Berlin as

a platform for you to reach your

partners, and why?

ITB Berlin has become the most

important travel trade show for the

international tourism industry. It is

the best platform for us to connect

with partners and negotiate new

collaborations and partnerships.

The vibrancy of the show is

inspiring, and my team and I make

a point to visit at least one different

country each day of the show to

learn about hospitality trends in

different regions worldwide

Hall 5.2a / Stand 108

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


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HIDEAWAY BEACH RESORT

& SPA SETS ENVIRONMENTAL

STANDARDS

Environmental standards in Europe

are often much harder to realise

on vacation destinations like the

Maldives. Nevertheless, one five-star

resort, Hideaway Beach Resort &

Spa is claiming to set an example in

its commitment to protecting nature

and promoting the local economy.

A luxury resort on the island of

Dhonakulhi is comprehensive and

creative in order to do as much as

possible for the protection of the

surrounding biosphere. Of course,

the drinking water is extracted from

seawater, and the gardens are also

supplied with treated water. Energy

efficiency and waste reduction are

further elements of the sustainability

concept. In general, the use of

plastic bottles is dispensed with, up

to straws made of paper at the bars

of the resort. With the waste heat of

the power generator in the form of

steam, the premises are heated in an

energy-efficient manner.

In order to support the local

population and economy while

at the same time protecting the

environment, as many foods as

possible are purchased on local

markets and farms. In addition,

organic and sustainable fruits and

vegetables are grown in the resort’s

own gardens. Guests of Hideaway

Beach Resort & Spa will also be

held accountable and fully informed

about the fragile environment of

the Maldivian Islands so that they

themselves can play their part in

preserving them

Hall 5.2a / Stand 108

FUSHIFARU SCOOPS SEVERAL

MAJOR AWARDS

Senior staff of the newly

opened (2017) Fushifaru

Maldives are attending ITB

Berlin with a broad smile after

the establishment won several

major awards in 2018.

With a Guest Review index

score of 9.2 out of 10 by

the online booking website

Booking.com, the resort claims

top position in the OTA’s guest

review awards. Fushifaru also

received the Excellence Award

from Haute Grandeur Global

Awards for “Best Spa Retreat”,

“Best Pool Villa” and “Best New

Hotel Spa” for the Heylhi Spa.

“Fushifaru is privileged to

receive the awards that reflect

the commitment of setting

the service for excellence

and the entire team who

continually provides engaging

and memorable service from

the heart”, says Ahmed Siaar,

General Manager of Fushifaru.

“We look forward to welcoming

our guests to experience the joys

of island life while reconnecting

with abundant marine life

during their stay with us”

Hall 5.2a / Stand 108

ITB BERLIN NEWS • Wednesday 6 th March 2019


64 REGION

ASIABROUGHT

TO YOU BY

A SPIRITUALLY ENHANCING,

CULTURALLY ENRICHING,

PHYSICALLY INVIGORATING AND

MENTALLY REJUVENATING

EXPERIENCE.

Yogendra Tripathi

Secretary of the Ministry of Tourism,

Government of India

India develops new multi-pronged

tourism approach

Exclusive interview: Yogendra Tripathi, Secretary of the Ministry of

Tourism, the Government of India

Yogendra Tripathi was recently named as Secretary of the

Ministry of Tourism for the Government of India. We asked him

firstly how international tourism is progressing in India, and

how he could describe the nation’s current key performance

indicators.

Tourism in India is certainly very

promising with an encouraging

growth in Foreign Tourist Arrivals

(FTAs) to India in the recent years.

Foreign Tourist Arrivals in the

year 2017 were 10.04 million, a

growth of 14 % over 2016. Foreign

Exchange Earning through tourism

was €24.04bn, a growth of 19.1%

over 2016. India aims to continue

with this growth rate in foreign

tourist arrivals in the coming years

through a multi-pronged approach,

including proactive marketing

strategies in partnership with the

tourism stakeholders in the India’s

tourism and hospitality industry.

India is also looking at promoting

in short haul markets in a big way

to maintain the high growth rates

of recent past.

Standards have recently been

drawn up in India for B&B and

Homestay establishments. What

impact do you feel this will have

on tourism growth?

There is a growing trend of more

and more travellers seeking to

embark on experiential tourism

and preferring to be a part of

something unique. Tourists want

their experiences to be completely

different, want to understand

and be a part of the culture and

heritage of the destination they

ITB BERLIN NEWS • Wednesday 6 th March 2019

seek to discover. The Ministry of

Tourism, Government of India with

a view to provide opportunity for

foreign tourists to stay with an

Indian family to experience Indian

customs & tradition and to provide

a clean and affordable place for

tourists has framed the Common

National Standards and Guidelines

for Classification of Incredible India

Bed & Breakfast Establishments

and Incredible India Homestay

Establishments. This initiative is

going to have a huge impact on

growth of tourism to India and will

go a long way in supplementing

the availability of accommodation

across destinations in India.

How is tourism infrastructure

being developed, and what’s new

in this respect?

Various initiatives underway in the

tourism sector aim at providing

visitors to “Incredible India” with

a world-class experience that

differentiates itself as a spiritually

enhancing, culturally enriching,

physically invigorating and mentally

rejuvenating experience. In the last

3 to 4 years, India has committed

a sum of nearly €860m under two

major schemes of the Ministry

of Tourism for development of

tourism circuits, preservation

and maintenance of monuments,

human resource development,

Information Technology, etc. In

addition, a large sum of money

has been invested expanding and

modernising our infrastructure in

airports and airlines, railways,

national highways, hotels and

transport, to ensure that visitors

to our country have the most

memorable time. A total of 17

prominent tourist sites are being

developed into iconic tourism

destinations by following a holistic

approach involving infrastructure

and skill development, progress

in technology, attracting private

investment, branding and

marketing.

You recently launched a

Tourist Facilitator Certification

Programme? What is this

programme all about?

The Ministry of Tourism is fully

aware that the concept of “tourist

guide” has changed the world over

and the new age tourist facilitators

are “story tellers”.

Keeping this in mind, the Ministry

of Tourism has rolled out the

Incredible India Tourist Facilitator

Certification (IITFC) Programme

in New Delhi to enable Indian

citizens to develop and enhance

the skills associated with tourism,

and where one can incorporate

knowledge about facilitating

tourists visiting the country. The

certification programme comprises

basic and advanced self-paced

courses designed in a manner

that the users can learn in their

own time, space, path and pace.

The basic course, comprising of 7

modules, is aimed at training the

facilitators for knowledge, skills

and attitude domains

Hall 5.2b / Stands 205, 205a

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Gujarat celebrates Gandhi anniversary

The Mahatma’s birth, 150 years ago, is source of major festivities

Jenu Devan

Commissioner of Tourism,

Government of Gujarat

& Managing Director,

Tourism Corporation of Gujarati

2019 marks the 150 th anniversary of the birth of Mahatma

Gandhi. We asked Jenu Devan, Commissioner of Tourism,

Government of Gujarat & Managing Director, Tourism

Corporation of Gujarat to tell us more about this year’s

celebrations.

We have always focused on

holding events and celebrations

that work towards preservation

and conservation of our state’s

cultural heritage. The celebration

of the Mahatma’s 150th birth

anniversary is very significant

considering the extremely

important position that he holds

in the history of our country.

How important is the city of

Ahmedabad as a major source of

attraction for tourists and why?

Ahmedabad has been declared

India’s first World Heritage City by

UNESCO recognising its heritage

value. Ahmedabad is known for

its architectural marvels of Pol

structures and other beautiful

tourist locations. It is also known

for the elegant carvings in its Hindu

and Jain temples and is standing

as one of the finest examples of

Indo-Islamic architecture and

Hindu Muslim art.

What are the three “key selling

points” of the region?

Asiatic Lions: Besides Africa, Gir

in Gujarat is the only place in the

world where you can spot lions

roaming free in the wild; Shri

Mahatma Gandhi: Gujarat is not

only the birth place of Mohandas

Karamchand Gandhi but has also

been the site of many important

activities of the much revered

Indian patriot and politician;

Statue of Unity: The world’s tallest

statue, twice the height of the

Statue of Liberty in the US, was

unveiled on October 31, 2018 by

Prime Minister Narendra Modi in

Gujarat’s Narmada district on the

birth anniversary of an Iron Man

of India, Shri Sardar Vallabhbhai

Patel.

What is your message to the

world’s travel professionals

present at ITB?

There are several unique tourist

destinations and picturesque

spots in our state that are

bound to impress international

travellers. Through ITB, we want

to reach out to everyone related

to the international travel industry

and give them a glimpse of our

beautiful state

Hall 5.2b / Stands 205, 205a

ITB BERLIN NEWS • Wednesday 6 th March 2019


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67

CULTURE TAKES

CENTRE STAGE IN

ODISHA

Madhya Pradesh

targets more

European visitors

At ITB Berlin, a delegation

representing the Tourism Board

of Odisha is looking to meet

and introduce a number of

initiatives planned by the state

for the upcoming year.

Trade partners from the tourism

industry in Odisha, including

travel agents, hotels/resorts

and DMCs will also be exhibiting

at the pavilion to showcase

their products.

Odisha, an eastern Indian state

on the Bay of Bengal, is known

for its tribal cultures and its

many ancient Hindu temples.

Odisha is also blessed with

abundant natural beauty. Its

offerings range from sun-kissed

and uncrowded beaches such

as Gopalpur, Chandipur, Puri

and Konark to wildlife havens

such as the Bhitarkanika

Wildlife Sanctuary. Chilika, the

largest brackish water lake in

Asia is home to a wide variety

ODISHA IS A

HUB OF CULTURE,

EDUCATION AND

SPORTS TOURISM

Madhya Pradesh plans

to expand promotional

campaigns to people living

in main European cities, with

the belief that the close links

between the two countries

and their cultures will

encourage repeat visitors.

Europe is an important potential

source market for tourists and

Madhya Pradesh will look to sign

deals at ITB Berlin 2019 with

European tour operators that will

see the number of visitors from the

region increase further.

Madhya Pradesh is showcasing its

diversity of wildlife and rich cultural

heritage at ITB Berlin.

The state is home to three UNESCO

World Heritage sites, the 10th

century temples of Khajuraho,

covered in ecstatic erotic sculpture,

is a reminder of India’s ancient

artistic heritage.

Millennia old Buddhist monuments

can be found at Sanchi and

Paleolithic cave paintings at

Bhimbetka.

At ITB Berlin, Madhya Pradesh

is showcasing its 25 wildlife

sanctuaries, 10 national parks and

six Tiger reserves, covering an area

of about 10,000 sq km. Madhya

Pradesh also accounts for almost

20% of India’s tiger population.

The vast tracts of forested land

are also a refuge for barking deer,

leopards, cheetal, wild boars,

MADHYA

PRADESH IS

SHOWCASING ITS

25 WILDLIFE

SANCTUARIES,

10 NATIONAL

PARKS AND SIX

TIGER RESERVES

blackbucks, nilgais and crocodiles.

Barasingha (literally translated to

“one with 12 horns”) is a swamp

deer, the state animal of Madhya

Pradesh.

The Madhya Pradesh stand at ITB

Berlin will see participation from

some of the best accommodation

providers and travel agents/tour

operators from the state. The Madhya

Pradesh Tourism Development

Corporation (MPSTDC) will present

its range of picturesque and locallyflavored

hotels and resorts.

Madhya Pradesh MP has already

held roadshows in Frankfurt, Berlin,

Hamburg, Stuttgart and Munich to

promote the destination in these

places.

There are currently more than

20 flights from Germany to India

every day, from a variety of airlines

including Lufthansa, Air India,

Emirates, KLM, Jet Airways, Finnair

and British Airways

Hall 5.2b / Stand 246

A land steeped in history and

mythology, Odisha is already

well known within India for its

immense art and architecture,

scenic and uncrowded beaches

and unspoilt natural beauty.

The ITB Berlin pavilion is

highlighting the varied offerings

of India’s eastern state with

focus on the heritage and culture

which is reflected through

Konark Sun Temple, built in the

13th century. Bhubaneswar, the

state’s capital, is often referred

to as the “city of temples” as it is

home to more than 5,000 places

of worship. Taking place on July

4 this year, the Puri Jagannath

Rath Yatra is described as being

one of the largest religious

gathering on Earth.

of migratory birds and dolphins.

The state was title partner

for the Odisha Hockey Men’s

World Cup in Bhubaneswar

in 2018. Odisha Tourism said

that event provided an exciting

opportunity for the state to

reveal its beauty, as thousands

of fans from across the globe

and across the country went to

Bhubaneswar for the event.

Odisha is a hub of culture,

education and of course, sports

tourism has taken this state to

new heights of popularity

Hall 5.2b / Stand 242

ITB BERLIN NEWS • Wednesday 6 th March 2019


68 REGION

ASIABROUGHT

TO YOU BY

UNWTO:

2% GROWTH IN

INTERNATIONAL

VISITORS IN

CHINA IN FIRST

NINE MONTHS

OF 2019

© FVA China

© FVA China

Mainland China, the region’s

largest destination recorded

a 2% growth in the first three

quarters of 2018, according

to the UNWTO Barometer.

The opening of the Hong-

Kong- Zhuhai-Macau Bridge

in October 2018 is expected

to enhance connectivity and

boost tourist flows between

the three cities of the Greater

Bay Area. In terms of tourism

earnings, China recorded a

30% increase up to September,

rebounding strongly from a

decline in 2017 as a weaker

Yuan has made the destination

more affordable

Sichuan Buddha, Leshan

Jiu zhaigou National Park

Where tourism and culture

go hand in hand

China’s new Ministry of Culture and Tourism brings both

even closer together

ITB BACK

IN CHINA

FOR THIRD

TIME IN

MAY 2019

Riding on the success of last

year’s edition, ITB China, set

to take place from 15 to 17

May in Shanghai, and the

China Tourism Association

(CTA) renewed their

strategic partnerships. CTA’s

engagement in ITB China

2019 will include numerous

marketing activities to

mutually promote each other

as well as to enhance business

opportunities and raise global

awareness for the Chinese

travel industry

ITB BERLIN NEWS • Wednesday 6 th March 2019

When people think about China, the first things that come to

mind are Beijing with the Great Wall and the Forbidden City,

Xi’an with the terracotta Army, the Yangtze or Shanghai as a

modern megacity – or perhaps the rice terraces in Guangxi.

But China’s National Tourism

Administration wants to show

visitors to ITB Berlin that China

is more than that. Today, China

is experiencing an entirely new

technological era. The four major

“modern Chinese inventions”

voted by foreign students in

China are high-speed rail, Alipay,

dockless shared bicycles and

online shopping.

Besides the main route Beijing –

Xi’an – Yangtze – Guilin – Shanghai,

the new booming region, Hunan

Province, hometown of Konfuzius,

Shandong Province and winter

wonderland Jilin province, as well

as the Silk Road, are under the

spotlight.

“China and its more than 30

provinces stand for diversity; each

province has unique sights and

highlights to offer”, explains Chen

Hongjie, the new Director, Tourist

Office of the VR China in Frankfurt.

Tourism along the Silk Road is

steadily growing – places such as

Xi’an, which is the starting point

of the Silk Road, Qinghai or Gansu

represent a different side of China.

Here, one can experience camel

rides in the desert, oases like the

crescent moon lake in Dunhuang

and ancient Buddhist art like in the

Mogao Grottes. Furthermore, the

Silk Road has a special meaning

for Chinese culture. Besides the

trade of goods, it also enabled the

exchange of culture and values

between Central Asia and China.

Hunan and Hainan effectively

are big draw cards at ITB Berlin,

as with more and more people

visiting China, travellers also

start exploring provinces “off the

beaten path”. Hunan’s Zhangjiajie

National Park, which inspired

the scenery of Steven Spielberg’s

blockbuster Avatar and hosts the

longest glass bridge worldwide

as well as the highest outdoor

elevator, is a destination sure to

leave visitors in awe.

Hainan, the “Hawaii of China”,

is, says Chen Hongjie, so much

more than just an island with

beautiful beaches and great

weather: “Recently Hainan

province unveiled plans aimed at

building the tropical island into

a world-class medical tourism

hub, combining high-end medical

tourism with characteristic

Chinese healthcare”, he added.

EACH

PROVINCE HAS

UNIQUE SIGHTS

AND HIGHLIGHTS

TO OFFER

“Tourism and culture in China go

hand in hand – since last year we

have the new Ministry of Culture

and Tourism in China, bringing the

two fields together and connecting

them even more”, explains Mr

Chen, adding, “We’re planning on

taking promotions to a new level

and thus to inspire more people to

come and experience the diverse

cultural landscape of China.”

As the biggest and most important

trade fair of the tourism industry

ITB is of crucial importance for

the Chinese tourism authority.

This year they are coming with

a delegation of around 100

persons from China to attend the

fair and promote the “Beautiful

China” campaign, as well as reconnecting

and catching-up with

partners, journalists and travellers

alike

Hall 26c / Stand 314

www.itb-berlin-news.com


BROUGHT

TO YOU BY

ASIA

REGION

69

BEING WITH

NATURE IN

SRI LANKA

The best way to catch a glimpse

of wildlife and nature is from

Sri Lanka’s National Parks;

home to 92 types of mammals

(16 endemic) such as the

elephant, leopard, sloth bear,

sambur, spotted dear, mouse

and barking deer, porcupine,

ant-eater, civet, giant squirrel,

and monkeys; macaque,

purple-faced leaf monkey and

grey langur.

THIS IS

THE ULTIMATE

ACCOLADE

FOR SRI

LANKA

John Amaratunga

Hon. Minister of Tourism Development,

Wildlife and Christian Religious Affairs

of Sri Lanka

With 12 National Parks and 52

Sanctuaries that account for

12% of Sri Lanka’s land area,

the nation is truly a startling

multiplicity of physical features

and wildlife. Regardless of

what one’s interests may be,

book a tour around Sri Lankas’s

National Parks and witness a

variety of wildlife from one part

of the country to the other.

For the more adventurous,

experience killer falls and

chilling rapids over frothywhite

icy waters in Kitulgala,

Sitawaka Ganga and Kotmale

Ganga. With two monsoons

a year, these are the wettest

parts of the country

So Sri Lanka campaign

launched at ITB Berlin

Lonely Planet designates paradise nation as number one

to visit in 2019

Tourism has been growing steadily in Sri Lanka over the

past decade. We started by asking John Amaratunga, Hon.

Minister of Tourism Development, Wildlife and Christian

Religious Affairs of Sri Lanka, to tell us more.

cheaper flights the whole world is

now our marketplace and we will

make sure that our presence is felt

globally.

Hall 5.2a / Stands 107, 119, 120

Arrivals which stood at 450,000 in

2009 are expected to rise to three

million by the end of this year.

This rapid growth in a matter of a

decade has resulted in a complete

transformation of the industry

from a sleepy, laid back sun,

sea and sand destination to the

vibrant, multifaceted destination

that we are known to be today.

Our core tourism product of

sun and sea has now evolved

in to an experiential offering

complemented by so many other

options such as culture, history,

scenic, adventure, culinary and

wellness experiences among

others. There is so much to do, so

much to see and so much going

on that even the most fastidious

traveller will be spoilt for choice.

Sri Lanka has been designated as

the number one country to visit in

2019 by Lonely Planet. This is the

ultimate accolade for Sri Lanka.

What “kinds” of tourism are

emerging as sweet spots?

Even as we speak the final

arrangements are being made for

the globally acclaimed Ironman

marathon event which is being

held in Sri Lanka for the second

consecutive year. World surfing

events are also lined up to be

held later this year. So, sports

tourism is definitely gaining

traction in addition to Sri Lanka’s

growing reputation as a fantastic

destination for wellness tourism.

The other high growth segment

is adventure tourism which is

seeing unprecedented growth.

MICE tourism is also growing year

on year.

How are promotional activities

being developed on a global

scale?

All our promotional activities

around the world will be anchored

on the So Sri Lanka campaign that

is to be launched here. The thrust

of the campaign will be directed

at our key source markets namely

India, China, United Kingdom,

France, Germany and Russia.

However promotional activities

will be carried out on a less

intense level in many of the other

markets. With faster travel times

due to direct connectivity and

How important is ITB Berlin as a

platform to get your message out

to travel professionals around the

world?

ITB Berlin is undoubtedly the

biggest and most influential travel

fair in the world. Everybody who’s

somebody in the global tourism

trade is at ITB and therefore it is the

ideal platform for us to reach out

to the world. Sri Lanka has been

participating at ITB almost since

its inception and we have seen

it grow from strength to strength

over the years and we have been

a part of its success story. This

is why we didn’t have a second

thought in selecting ITB as the

platform of choice for the launch

of our promotional campaign

Hall 5.2a / Stands 107, 119, 120

ITB BERLIN NEWS • Wednesday 6 th March 2019


BROUGHT

TO YOU BY

ASIA

REGION

71

NEW

CHALLENGES

FOR JAPAN

TOURISM

Sukhothai Historical Park

Towards more

responsible tourism

Southeast Asia’s tourism leader aims to become

more sustainable

Thailand leads tourism in Southeast Asia with over 38

million international travellers in 2018. Tourism authorities

are however now looking at more sustainable ways to

continue growing the tourism pie.

Controlling tourism flows has

been an increasing concern

of Thailand Ministry of Sports

and Tourism as well as the

Tourism Authority of Thailand.

The Kingdom reached a new

tourism record last year with

38.2 million foreign travellers

(up by 7.5%). Tourism receipts

exceeded €54.4bn, up by 10%.

Europe represented the second

largest inbound source market by

continent after Asia generating

over 6.76 million travellers, up by

3.86% over 2017.

The rise in tourism puts pressure

on many destinations, from the

area around the Grand Palace in

Bangkok to some beach areas

in Pattaya or Phuket. “We need

to move away of concentrating

tourism movements in a few

destinations to avoid the

sensitive issue of overcrowding

and environmental damage.

Encouraging tourists to

explore second and third-tier

destinations is a solution but it

must be done in coordination

with local communities,”

explains Thailand Minister of

Sports and Tourism, Weerasak

Kowsurat.

TAT is following that trend.

Present in Berlin, Tanes

Petsuwan, Deputy Governor

International Marketing and

Communications highlights that

TAT is now endorsing a new

role. “We are no longer only a

marketing and promotion agency,

but also a social tool to foster

tourism to reduce inequalities for

local populations,” explains M.

Petsuwan.

“We now promote over 50 secondtier

and third-tier destinations

that we classify according to

criteria such as connectivity,

accessibility, accommodation,

possibility of activities and

sightseeing. We already identify

six to ten destinations deemed as

mature to welcome international

travellers,” adds the TAT

Deputy Governor. Among the

destinations seen as mature are

Chiang Rai, Chumphon, Khon

Kaen, Nan and Trat.

Various initiatives have been

launched in recent months

Chumphon Bay, One Of The

24 Hidden Jewels Of Thailand

WE ARE NO

LONGER ONLY A

MARKETING AND

PROMOTION

AGENCY BUT

ALSO A SOCIAL

TOOL TO FOSTER

TOURISM TO

REDUCE

INEQUALITIES FOR

LOCAL

POPULATIONS

to strengthen the sustainable

character of tourism in Thailand.

TAT is campaigning to officially

ban single-use plastic through

its “Travel Thailand in Style,

Reduce Plastic Waste” initiative.

Conducted with private partners

such as Expedia or hotels, the

campaign has the ambition of

cut tourism-related waste by up

to 50% by 2020. Among other

measures taken recently is a

complete ban of smoking on

public beaches

Hall 26b / Stand 221

Hall 21b / Stand 216

Last year, Japan recorded

31-million international

travellers, compared to 10

million international travellers

back in 2013.

The interest in destination

Japan is likely to continue.

This is due to a combination

of a weak Yen, the abolition

of visas for many countries

and continuous growth in air

transport capacities. As an

example, All Nippon Airways

is adding this year routes

to Vienna-Tokyo and Perth-

Tokyo while Japan Airlines is

returning to Seattle after more

than 25 years.

With an eye on the hosting

in Tokyo of the 2020 Olympic

and Paralympic Games, the

government targets 40 million

international travellers that

year. Recently Japan’s largest

travel agency and tour operator

JTB Corp released a forecast

over inbound tourist arrivals in

2019. JTB expects that growth

will reach 12% translating into

35.5 million foreign arrivals.

For 2030, the government has

the ambition to accommodate

60 million foreign visitors.

Another challenge is to lure

travellers outside of the

three big metropolitan areas

consisting of Tokyo, Nagoya

and the Kansai region (Osaka

and Kyoto). This “golden

tourism triangle” today attracts

59% of all foreign overnights

Hall 26a / Stand 120

Mt. Fuji

ITB BERLIN NEWS • Wednesday 6 th March 2019


72 REGION

ASIABROUGHT

TO YOU BY

SETOUCHI PRESENTS

AUTHENTIC JAPAN

EXPERIENCES AT ITB

BERLIN

Hong Kong

Hall 26a / Stand 119

China’s Pearl River Delta

destinations growing together

Greater Bay Area will have its first-ever joint presence

at ITB Berlin

Visa facilitation and new direct transport links

are boosting growth in the Greater Bay area.

The consolidation of the three regions to one

large economic hub is part of the infrastructure

milestones the Chinese government is pursuing

in conjunction with the Road and Belt initiative.

As this cooperation also encompasses the tourism

sector, the three partners are looking forward to

their first-ever joint presence at ITB Berlin.

China’s Greater Bay Area consists of two Special

Administrative Regions: Hong Kong and Macao,

together with nine municipalities of China’s most

populated Guangdong Province.

Anthony Lau, Executive Director, Hong Kong

Tourism Board, says the tourism sector is set to

greatly benefit from this regional merger:

“We are at the beginning of a golden age of

opportunity that will make the Greater Bay Area a

destination of choice for tourists from every corner

of the world. By working together, we can steer

the region’s tourism industry towards exciting new

horizons.”

VIETNAM, RISING

TOURISM STAR IN

SOUTHEAST ASIA

Vietnam is turning into one of the largest

tourism destinations in Southeast Asia. Last

year, the country officially recorded 15.49 million

international arrivals, up by 19.9% over 2017. This

good performance was stimulated by skyrocketing

tourist arrivals from China. With 23.9% growth

last year, Chinese represented Vietnam’s largest

inbound source market with 4.97 million arrivals.

South Korea came second with 3.49 million arrivals,

a jump of 44.3% over 2017.

Vietnam success is due to easier entrance conditions

into the country. They are 24 countries benefiting

now from a visa exemption for staying fluctuating

between 14 and 90 days- depending of the country.

Last year, the country confirmed to extend visa

exemption for five European nationalities (the UK,

Germany, France, Spain and Italy) to June 2021.

ITB BERLIN NEWS • Wednesday 6 th March 2019

The main infrastructure improvement in the Greater

Bay Area is the 55km long bridge, which connects

Hong Kong, Macao and Zhuhai. The world’s longest

sea bridge reduces the travelling time from Hong

Kong International Airport on Lantau Island to

Zhuhai to 45 minutes from four hours. The new route

includes one tunnel and several bridging elements.

Another milestone is the completion of the Hong

Kong section of the Guangzhou-Shenzhen-Hong

Kong Express Rail Link, connecting the Hong Kong

train network to the one in Mainland China. Travel

time from the newly built Hong Kong Kowloon

West station to Guangzhou North has halved to 48

minutes.

Lau says a major focus for international markets

lies in the development of multi-destination travel

packages. A “144 hours convenient visa” enables

tourists an easy border crossing from Hong Kong or

Macao to Guangdong. The cruise industry is also

looking into developments in the Pearl River Delta,

as the region offers multiple calls within a short

distance

Most important is however the introduction of e-visa

facilities for citizens of 81 countries, who just pay

online US$25 for a 30-day stay.

Another important trend has been a rise international

air flights to more areas in Vietnam, including

second-tier destinations such as Dalat, Haiphong,

Nha Trang, Phuket or Danang. Qatar Airways

launched last year the first ever connection between

Danang and the Gulf

Hall 26c / Stand 313

© Emit Chan

Ban Gioc Falls

Miyajima, Hiroshima

The Setouchi Tourism Authority says

that the region, which is home to

two UNESCO World Heritage Sites,

remains almost a hidden gem to

tourists.

Visitors to Setouchi can stay overnight

in traditional Ryokans, while tasting

specialities include Koberind, Fugu,

Udon noodles or sake.

Setouchi is known as the “Aegean

Sea of the Orient” and the “Land of

Beautiful Weather”, an enchanting

island world in the tranquil Seto

inland sea

Hall 26a / Stand 120

TAIWAN

PROMOTES

SMALL TOWNS

Taiwan’s Tourism Bureau plans to

make small towns the focus of its

tourism promotion campaign in

2019.

It has selected towns with sightseeing

and tourism characteristics,

including: classic towns of various

counties and cities in Taiwan, as

well as theme towns recommended

by various ministries in Taiwan,

such as Hakka towns, indigenous

tribal villages, and towns certified

as slow-paced cities by Cittaslow

International, as targets to promote

Taiwan’s small town tourism

characteristics.

Taiwan has 368 districts, townships,

and small cities and counties, which

have a rich and diverse cultural

history, cultural landscapes, and

recreational resources. The Tourism

Bureau said that developments will

include smart tourism, promoting

experiences and sightseeing

Hall 26a / Stand 121

© Michelle Ou

www.itb-berlin-news.com


ASIA

REGION

73

ADVERTORIAL

Marco Polo’s strategic location and impeccable service make it

an ideal choice for modern travellers

New lobby at Prince Hotel

Marco Polo Hotels - Hong Kong:

an exceptional choice in Hong Kong

Three iconic Kowloon harbour-front hotels with a strategic location,

impeccable service and modern comforts

MARCO POLO

HONGKONG

HOTEL, HOME TO

SPECTACULAR VIEWS

Marco Polo Hongkong Hotel,

situated in the heart of Kowloon

along the legendary Canton

Road, is an iconic favourite for

many Hong Kong based families

and a preferred destination for

business and leisure travellers. It

is renowned for providing warm

and welcoming quality service

and is a popular choice known

for its harbour views of one of the

world’s most recognised skylines.

Along with its sister Gateway

Hotel and Prince Hotel, Marco

Polo Hongkong Hotel is part of

Harbour City – Hong Kong’s largest

shopping complex, housing over

450 shops, including the world’s

leading brands and a host of

dining options. Comprising 665

guestrooms and suites, many

of which offer breathtaking

waterfront views of the celebrated

Victoria Harbour, the hotel also

offers the ultimate personalised

service with The Continental Club.

NEW CLUB FLOOR AT

GATEWAY HOTEL

Continuing to enhance guest

experience, Gateway this year will

unveil an entirely new Continental

Club floor on the hotel’s uppermost

level. Located on the 17 th Floor,

twenty-one newly appointed

guest rooms and suites offer

stunning city views over premier

Canton Road, showcasing Hong

Kong’s dramatic skyline. Business

professionals and modern

leisure travellers can enjoy

the sophisticated sleek design

ethic with the added benefits of

an exclusive Continental Club

Lounge.

Gateway was the recipient of the

prestigious “Global Excellence

Award” for Best Hotel from the

International Interior Design

Association when its renovation

was completed in 2012. The newly

completed Club Floor guest rooms

continue to reflect a refreshed

design, enhanced with the latest

technology for today’s travellers.

Gateway Hotel’s 400 modern

rooms and suites are equipped

with complimentary Mini-Bar with

daily replenishment.

PRINCE HOTEL’S

SPECTACULAR NEW

LOBBY

The modern fusion of

sophistication and stylish

comforts that define Prince

Hotel’s spectacular new arrival

experience include the modern

Lobby, designed by awardwinning

Hong Kong based

architecture and interior design

firm ARK Associates Limited,

inviting guests to enter through a

striking glass box. This dazzling

new entrance floods the lobby

with natural light and reflects the

sense of modernity, simplicity and

welcoming hospitality that are

hallmarks of Prince Hotel. The 394

spacious rooms and suites cater

for the needs of modern travellers.

FACILITIES AND

LOCATION

The three Marco Polo hotels in

Hong Kong comprise of more than

1,450 rooms, all equipped with

complimentary Wi-Fi and handy

smartphone. Guests have access

to an outdoor swimming pool at

Marco Polo Hongkong Hotel and

24 hour gym at Prince Hotel and

Marco Polo Hongkong Hotel.

Marco Polo Hongkong Hotel’s Deluxe Harbour View Room

The three hotels are just a short

walk to the Kowloon Park, Hong

Kong Museum of Art, Hong Kong

Space Museum, China Ferry

Terminal and the Mass Transit

Railway station. Hong Kong

Convention and Exhibition Centre

is just a ten-minute ferry ride

away. There’s also easy access to

Kowloon Station, from where the

Hong Kong International Airport is

minutes away via Airport Express.

And it’s just a short walk to High

Speed Rail Hong Kong West

Kowloon Station, connecting

Hong Kong with 44 mainland

stations without interchange

Hall 26a / Stand 119

ITB BERLIN NEWS • Wednesday 6 th March 2019


74 REGION

ADVERTORIAL

ASIA

© Government Information Bureau of the MSAR

New link… new horizons

HKZM bridge set to facilitate Macao’s role

in international development

It is simply the longest sea bridge in the world, and is destined

to greatly boost business and tourism for Macao, while in

itself being a breath-taking structure and achievement.

With a total length of 55 kilometres,

the Hong Kong-Zhuhai-Macao

Bridge (HKZM Bridge), situated

across the waters of Lingdingyang

of Pearl River Estuary, is a megasize

sea crossing linking the Hong Kong

Special Administrative Region

(HKSAR), Zhuhai City of Guangdong

Province and Macao Special

Administrative Region.

It consists of a Main Bridge in

Mainland waters together with the

boundary crossing facilities and

link roads within the three places.

The functions of the Bridge are to

meet the demand of passenger and

freight land transport among Hong

Kong, the Mainland (particularly

the region of Pearl River West) and

Macao, to establish a new land

transport link between the east

and west banks of the Pearl River,

and to enhance the economic and

sustainable development of the

three places.

The new link was the first largescale

project developed jointly by the

governments of the three places it

immediately serves, demonstrating

the successful implementation of

the “one country, two systems”

principle. It also represented a

breakthrough moment in terms of

the construction techniques used

and in terms of the coordination

mechanism applied to blend

together the work of three places

that each had a distinct set of public

policies.

The bridge was officially opened to

traffic at 9:00am on 24th October.

The opening ceremony took place

at the HKZM Bridge Zhuhai Port’s

Customs clearance building, with

the General Secretary of the Central

Committee of the Communist Party

of China, President Xi Jinping,

presiding over the ceremony and

inaugurating the opening of the

bridge.

The Chief Executive of the Macao

Special Administrative Region

(SAR), Mr Chui Sai On, says the

launch of operations for the Hong

Kong-Zhuhai-Macao (HKZM) Bridge

will facilitate Macao’s contributions

toward the Guangdong-Hong Kong-

Macao Greater Bay Area, and the

“Belt and Road” initiative.

Mr Chui says the advent of the Hong

Kong-Zhuhai-Macao Bridge will

have “significant influence in terms

of politics, economics, and its likely

effect on society”.

The Bridge is the world’s longest

piece of sea-crossing infrastructure

with a 6.7-km-long underwater

tunnel, and represented another

milestone in terms of the

country’s capability in building

advanced, important, large-scale

infrastructure, Mr Chui said. In

particular, the Bridge was being

commissioned at a historic time,

as 2018 is the first year for the

implementation of the development

blueprint outlined at the 19 th CPC

National Congress, and also

marks the 40 th anniversary of the

implementation of the country’s

opening-up policy.

NEW BOUNDARY

CLEARANCE MODEL

FOR MACAO-ZHUHAI

BORDER

The facilities offering border

crossing services for passengers

and vehicles travelling between

Macao, Hong Kong and Zhuhai

are open 24 hours a day, with the

Customs clearance between Macao

and Zhuhai conducted on a “Joint

Inspection and One-time Release”

principle, the nation’s first border

clearance model.

SHUTTLE BUS SERVICES

SET TO CONNECT TO

MACAO BORDER AND

HKIA

Shuttle buses are the main public

transportation plying the bridge

between Hong Kong, Macao, and

Zhuhai borders, with the two main

routes being the Hong Kong/Zhuhai

run and the Hong Kong/Macao

run. The Hong Kong/Macao route

- transporting residents and visitors

between the Macao border and

Hong Kong border – provides about

200 coach trips daily, scheduled to

depart every 5 minutes during peak

period; 10 to 15 minutes during nonpeak

period; and 15 to 30 minutes

overnight (midnight to 6:00am).

Cross-border coaches provide

services between the urban areas

of Hong Kong and Macao with

fixed stopping points, fixed routes

and fixed schedules. Meanwhile,

the shuttle bus route connecting

Hong Kong International Airport

and Macao border crossing area

will provide an alternative route for

residents and visitors making their

way to Hong Kong International

Airport in the near future.

In order to complement the

opening of the HKZM Bridge, the

Macao border crossing area and

its connected roads are now open

to traffic, with two bus routes

connecting the artificial island

Hall 26a / Stand 105

For more information about

transportation arrangements,

please visit: www.dsat.gov.mo.

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


SPOTLIGHT ON GERMAN REGION: BAVARIA

75

Bavaria pushes its

nature credentials

BAYERN HIGHLIGHTS

@ ITB BERLIN

TASTINGS: EVERY HOUR

Bavarian beer, Franconian wine and traditional

delicacies are known all over the world. The

Bavarian brewers, winemakers and cheese

dairy carry out their craft with great passion.

Try local cheese, beer and wine with Bayern’s

ambassadors Thomas Breckle and Andi

Weigand.

Or did you ever want to find out how the forest

tastes? Four guys created the Snow White Gin

and use only local ingredients including the

needles fir tree.

“AUFBREZELN”

Braided, twirled or stuck – Traditional bavarian

hairstyles are not just for the Oktoberfest a nice

eye-catcher! If you want to get a taste of typical

Bavarian style, you can have a nice braided

hairstyle done by our hairdresser.

AFTER-WORK BEER: FROM 5 PM

Enjoy Bavarian cosiness with a beer after work:

live tapping of a wooden barrel followed by a

free beer.

MEDIA TUNNEL

A media tunnel with 14 large screens makes

you feel like you are in the middle of a forest.

It will touch all of your senses, as you will feel,

smell and see the forest and you will learn more

about the mysteries

Hall 6.2b / Stand 301

A place of desire, a

recreational space, an

adventure playground –

these are just some of the

facets ascribed to Bavaria’s

impressive forests. They

shape the landscape and

ensure that Bavarian

residents and guests alike

can enjoy a high quality of

life.

Forests are the source

of a great many myths,

traditions and arts and

crafts – as well as being a

piece of Bavarian identity.

It has become clear that the

issues of forest and nature

have become a general

social trend over the last

few years, and one which

is reflected in tourism. This

applies to all target groups

- active holiday makers,

those seeking relaxation

and families.

We therefore want to use

a widespread campaign

this year to place the

dream destination of

forests at the heart of the

marketing for Bavaria

as a travel destination.

With around five million

trees, two national parks

with extensive woodland

areas, 19 nature parks,

165 forest nature reserves

and comprehensive tourist

offers such as five treetop

trails, luxurious forest

chalets and treetop hotels

and forest campsites, we

have a lot to offer in this

area.

According to travel

analysis, we have been the

number one nature holiday

destination for German

tourists for several years.

We want to reinforce this

position and generate

additional demand among

domestic and foreign

visitors.

Together with our

tourist partners from

across Bavaria and our

traditionally different

forest ambassadors, we

will therefore be reflecting

the diversity of the forest

at ITB Berlin – as a giant

adventure playground, a

teacher of life skills and

a culinary treasure chest

– and inspiring locals and

visitors to take a holiday in

Bavaria

Barbara

Radomski

CEO, Bayern Tourismus

Marketing GmbH

WE (…) PLACE

THE DREAM

DESTINATION

OF FORESTS

AT THE HEART

OF THE

MARKETING

FOR BAVARIA

GOLFING IN STARNBERG

AMMERSEE

DIGITAL NATURE –

LIFESTYLES OF THE FUTURE

Golfers can expect some of the

most beautiful golf courses of the

country when visiting this region

between the state capital Munich

and the Alps - with the highest

golf course density in Germany.

In Tutzing, with its short distances

from fairway to fairway and the

gigantic view of the Wetterstein

and Karwendel mountains,

idyllic ponds and creeks defend

the courses’ greens. The 18-hole

championship course Iffeldorf

extends over a total of 104

hectares and is surrounded by

ancient oak trees, small forests,

lakes and biotopes.

The Golf Club Starnberg is hosting

the Pro Golf Tour from the August

15-18 this year.

Hall 6.2b / Stand 310

Digital Nature is an

exhibition dedicated to

ways of complementing

or extending the natural

design of the human body

through digitisation and

other innovative concepts.

The exhibition at the

Munich Airport shows

lifestyles of the future and

provides answers to the

following questions:

“What does digital transformation

mean for mankind?”, and “What is

its immediate effect on the life of

every single individual?”

Organised by Bayern Design, the

Centre of Excellence for Design

of the State of Bavaria, in cooperation

with Munich Airport,

the exhibition can be viewed at

the check-in area of Terminal 2

on level 4

Hall 9 / Stand 102

Munich Airport

ITB BERLIN NEWS • Wednesday 6 th March 2019


76

SPOTLIGHT ON GERMAN REGION: BAVARIA

“REVISUALISING”

ROTHENBURG

OB DER TAUBER

© Al lgäu GmbH, Andrea Schorn

© © Allgäu GmbH

From 2019, visitors can learn more

on the influence of Rothenburg ob

der Tauber on the English Garden City

Movement and on painters like Elias

Bancroft.

Neuschwanstein Castle

The natural environment of

Rothenburg ob der Tauber, at the

end of the 19th Century, as perceived

by English artists (architects and

painters), takes the picturesque into

the modern age.

Allgäu promotes culinary

tourism, tradition and

beautiful castles

The meandering course of the Tauber

together with numerous mills, a Gothic

church, vineyards, and a double bridge

are the epitome of the picturesque

landscape garden in the English style.

In the second half of the 19 th century,

Rothenburg ob der Tauber was

rediscovered as a medieval gem where

time seemed to have stood still.

In the framework of three Theme Years

2019, 2020 and 2021, Rothenburg ob

the Tauber’s picturesque topography

is to be revisualised as an urban and

rural landscape. In addition to an

exhibition of British painters from

around 1900, to be hosted in the

Medieval Crime and Justice Museum,

Rothenburg townscapes from the

early modern era to the present day

will be shown in the Rothenburg

Museum

Hall 6.2b / Stand 301

The Allgäu, is a mountainous

region in Bavaria, says that

one of its annual highlights is

the Viehscheid, a cattle drive,

which takes pace this year

from September 11-28.

As the summer draws to a

close, the well-fed cattle with

their festive decorations come

down from the mountain

pastures and back into the

valley. The whole village joins

in the celebrations. Visitors

come from far and wide to

experience the spectacle.

A brass band plays, while

the beer tents gradually

fill up. Regional costume

associations showcase their

skills at Schuhplatteln dancing

and Alphorn blowing.

TAUBER VALLEY:

WHERE

CULTURE AND

CULINARY

DELIGHTS MEET

Allgäu fascinated King Ludwig

II of Bavaria. When he sought

peace and quiet and wanted

to breathe in freedom, he

climbed the mountain peaks,

rode across the meadows

or listened to the operas of

Richard Wagner in his famous

castle. Ludwig II translated

his heroic royal fantasies into

visual form when he built

Neuschwanstein.

Culinary pleasures in Allgäu

mean more than just being

served a good meal prepared

using regional ingredients.

Everything tastes twice as

good when served with a

panoramic view up in the

mountains or in a secluded

spot in the valley.

Eating in Allgäu means

enjoying the very best of

the simple things in life!

Kaiserschmarrn, home-made

cheese pasta, sauerkraut

dumplings: cooks in Allgäu

conjure up specialities

using high-quality regional

ingredients.

The specialities of Allgäu

are made with a few basic

ingredients; flour, eggs and

dairy products - homemade

pasta from Baunzen

to Schupfnudeln; plum

dumplings; home-made ravioli

and a wide variety of quark

dishes and sweet puddings,

from apple fritters to “drunken

virgins”

Hall 6.2b / Stand 306

ADVERTORIAL

© Tourismusverband Liebliches Taubertal - Peter Frischmuth

The Tauber Valley region is named after the river

by the same name and has a lot to offer including

biking and hiking paths, several wine-growing

areas, local culinary delights and medieval history

and culture.

On foot, by bike or by train, there are many

options. The holiday landscape offers 2,200km

of biking trails. The “Liebliches Taubertal – Der

Klassiker”, from Rothenburg ob der Tauber to

Wertheim on the River Main, is described as being

one of the most beautiful German cycle trails. For

the less energetic, e-bikes are available for hire at

12 locations and re-charging is possible at more

than 80 stations

Hall 6.2b / Stand 302

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


© Thomas Keller

HOSPITALITY / RESTAURANTS / BARS

WHERE

TO GO

IN

Berlin

CLUBS / EVENTS / SHOPPING / CULTURE

Berlin: celebrating historic

milestones in 2019

Michael Müller

Mayor of Berlin

Berlin’s Governing Mayor, Michael Müller, welcomes ITB Berlin guests in a

year when the city celebrates 30 years since the fall of the Berlin Wall —

among numerous special anniversaries. We asked him what makes Berlin a

special travel destination in 2019.

Berlin is a destination for cultural

discoverers and connoisseurs.

Life here is colourful, diverse and

fascinating. No wonder we are in

the top five of European destinations.

Highlights this year are certainly the

big anniversary celebrations. We

will celebrate the 70 th anniversary of

the Berlin Airlift in June, during which

West Berlin was blockaded by the

Soviet Union; and in November, the

“Peaceful Revolution” marking the

fall of the Wall 30 years ago. In

addition, 2019 will be “Humboldt

Year,” especially in Berlin where

the 250th birthday of scientist and

explorer Alexander von Humboldt

will be celebrated on September

14 — parallel to the opening of

the new Humboldt Forum, a new

exhibition and experience space in

the heart of Berlin.

How has Berlin changed since the

fall of the Berlin Wall 30 years

ago, and how exactly will the city

celebrate the milestone?

Berlin has undergone tremendous

change, yet will not cease to

change. That alone is a reason to

visit year after year. From the 4th

to the 10th of November we will

celebrate the Peaceful Revolution

and the fall of the Wall with a big

festival. Important events in the

history of 1989/90 are told and

experienced in the places where

they happened on the «Berlin Route

of the Revolution.» In addition,

countless events, exhibitions — and

many surprises — await guests. Just

one more reason to visit the German

capital this fall.

ITB Berlin 2019 will be partly

focused on sustainable tourism.

How does Berlin try to promote

sustainability?

We want a sustainable metropolis

for all, for the guests of our city and of

course for all Berliners. Sustainable

tourism means that the authenticity

of Berlin, which attracts millions of

visitors every year, is preserved —

and that tourism is co-designed with

Berliners. There are always new

ideas in Berlin, projects that are

developing in new places in the city

and that are becoming highlights

and attracting many people. But it

can lead to an overload on certain

hot spots. The new tourism concept

therefore seeks to relieve the burden

on such places so that more of Berlin

on the whole comes alive. We are

therefore improving the tourism

infrastructure in all twelve districts so

that Berlin’s high quality of life and

experience is maintained.

What is your main tip for ITB

visitors who might be exploring

Berlin for the first time?

Look less at your travel guide

or on your smartphone and

instead experience Berlin, the

neighbourhoods, the life in the

streets and its unique history.

ITB BERLIN NEWS • Wednesday 6 th March 2019


Restaurants

Brechts Steakhaus

WHERE

TO GO

IN

Berlin

BRECHTS STEAKHAUS

on the Water

The famed Brechts Steakhaus – where

“steakhouse meets German and Austrian cuisine”

has prepared a special menu for ITB goers!

Appetizers include Goat’s cheese, beetroot, cress

and white wine foam on pumpernickel, or baked

black pudding with apple sauce and mash. New

main courses include a delectable braised veal

with baked vegetables, and one of the new star

deserts is a wonderfully light chocolate soufflé

with buttermilk ice cream.

Renowned worldwide for its amazingly tender

and tasty steaks, Brechts Steakhaus serves

gourmet meat that stands for the ultimate

pleasure for foodies and meat lovers.

Brechts Steakhaus

Schiffbauerdamm 7 – 10117 Berlin

Tel: +49 (0)30 2757 2037

www.brechts.de

Metro: S & U Friedrichstraße S2 S25 S5

S7 S75 U6

GANYMED BRASSERIE

Vive la France – at the Schiffbauerdamm

French cuisine kissed German cuisine with

regional products at the Ganymed Brasserie.

Gourmets and fans of French cuisine are

pampered with the highest culinary standards,

and a special new menu prepared for ITB

attendees. In former times, the playwright Bert

Brecht and actress Helene Weigel stopped here

to enjoy the cooking and the authentic Parisian

atmosphere. The dishes are prepared with fresh

regional products and special French delicacies;

the waiters celebrate flambéing, carving and

filleting in front of the guests. Come back a little

later in the year, when on hot days and warm

summer nights, spending time on the Spree

Terrace is a memorable experience in itself.

Ganymed Brasserie | French cuisine

Schiffbauerdamm 5 – 10117 Berlin Mitte

Tel: +49 (0)30 28 59 90 46

www.ganymed-brasserie.de

Metro: S & U Friedrichstraße S2 S25

S5 S7 S75 U6

The Entrecôte

THE ENTRECÔTE

The Entrecôte is a Restaurant and Brasserie right

in the heart of Berlin, reflecting the spirit of Paris.

While the “brasserie lifestyle spirit” can normally

only be found in Paris, loved by many poets,

writers and artists, The Entrecôte has brought

this esprit to life in Berlin – without copying it.

You will find in their great offer of typically French

cuisine, dishes such as Le Saumon Fu-mé, Les

Escargots, Le Foie Gras, Les Huitres Fines de

Claires, and that’s just the starters: typical dishes

normally found only in brasseries. The Entrecôte

has maintained its inde-pendence, and has

not copied the interiors of its Parisian cousins.

There is no fake Art Deco or plush at this place,

in which the visitor is perfectly aware of being

in a Berlin loca-tion. The modern and elegant

but very comfortable interior is a priority of the

management. This does not in the least impair

the lifestyle. The opposite is the case: This is

what makes the Entrecôte so real.

Open Monday to Friday from 11:30 am to

midnight; Saturday and Sunday from 5:30

pm to midnight

Entrecôte Gaststätten GmbH

Schützenstraße 5

10117 Berlin Mitte/Am Checkpoint Charlie

Friedrichstraße

Tel: +49 30 20 16 54 96

info@entrecote.de

Cultural Entertainment

& Shopping

KADEWE

Founded in 1907, the KaDeWe is one of the

world’s most renowned department stores. Its

fine and distinct feel for emerging trends, and

the selection of products and services offered,

have been instrumental in shaping the KaDeWe

image. KaDeWe provides Personal Shoppers

who accompany, serve and expertly advise the

customers throughout a visit, a professional

shipping service completes the convenient

shopping experience. Shoppers with a permanent

residence outside the EU have the possibility

of receiving a tax free shopping at each cash

desk and immediate cash back at the Global Blue

Counter on the 5 th floor.

And in case you missed to visit KaDeWe during

your stay in Berlin explore the On Demand

Service of KaDeWe and shop your favorite pieces

via WhatsApp or e-mail.

Open on Saturday 9 th March 9.30 am – 9 pm

and Sunday 10 th March 1 pm – 6 pm

KaDeWe – Kaufhaus Des Westens

Tauentzienstraße 21-24, 10789 Berlin

Metro: U Wittenbergplatz U1 U2 U3

Ganymed Bistro

KaDeWe

ITB BERLIN NEWS • Wednesday 6 th March 2019

www.itb-berlin-news.com


ITB QUICKFINDER

6-10 MARCH 2019

Exhibition Grounds

Geländeplan

Shuttle Busses

Shuttle Linien

Fairground Shuttle

Gelände-Shuttle

Catering Guide

Gastro-Führer

Services

Service

Exhibitors from A to Z

Austeller von A bis Z


HS CS

EXHIBITION GROUNDS

GELÄNDEPLAN

Hall 26c / Stand 314

Hall 5.2b / Stands 205, 205a

Hall 22a / Stands 100-100a

Hall 26a / Stand 117

Hall 26a / Stand 110

Hall 26a / Stand 121

Hall 23a / Stand 101

CB

Hall 25/26

Entrance

Eingang

Halle 25/26

Tor

Gate 25

NEW

LOCATION

#2 www.itb-berlin.com


Hall 2.2 / Stand 100

Hall 1.1 / Stand 203

Hall 6.2b / Stand 201

Hall 2.2 / Stand 102

Hall 20 / Stand 138

Hall 17 / Stand 109

Hall 9 / Stand 214

Hall 9 / Stand 102

Hall 25 / Stand 156

Hall 25 / Stand 152 Hall 9 / Stand 109

Hall 5.1 / Stand 128

Hall 7.1c / Stand 122 Hall 6.1 / Stand 164 Hall 7.1b / Stand 109

www.itb-berlin.com

#3


SHUTTLE BUSSES & FAIRGROUND SHUTTLE

SHUTTLE LINIEN & GELÄNDE-SHUTTLE

AIRPORT SHUTTLE: LINE M2

Transfer from Tegel Airport to ITB Berlin venue and return (5 - 10 March),

duration on average 20-30 minutes

From Airport Tegel to ITB Berlin venue

Departure Airport Tegel 8:00 a.m. – 5:15 p.m

Arrival Entrance South 8:25 a.m. – 5:40 p.m.

From ITB Berlin venue to Airport Tegel

Entrance South 11:30 a.m. – 7:00 p.m.

Arrival Airport Tegel 12:00 a.m. – 7:30 p.m. .

In the morning and in the evening the buses go every 30 minutes.

From 12:00 p.m. – 4:00 p.m. the busses go every hour.

Transfer Flughafen Berlin-Tegel zum Eingang Süd und zurück (5. - 10. März),

Fahrzeit durchschnittlich 20-30 Minuten

Vom Flughafen Tegel zum Messegelände

Abfahrt Flughafen Tegel 8:00 – 17:15 Uhr

Ankunft Eingang Süd 8:25 – 17:40 Uhr

Vom Messegelände zum Flughafen Tegel

Abfahrt Eingang Süd 11:30 – 19:00 Uhr

Ankunft Flughafen Tegel 12:00 – 19:30 Uhr

Morgens und abends fahren die Busse alle 30 Minuten, zwischen 12:00 – 16:00 Uhr stündlich

PARK AND RIDE BUS SHUTTLE: LINE M1

Transfer Olympischer Platz - Entrance South and return (6 - 10 March) daily: 8:00 a.m. - 7:00 p.m.

The busses go every 15 minutes.

CITY BUS SHUTTLE

Our city bus shuttle takes you fast and comfortable to the ITB Berlin venue, Entrance South. Two

lines are provided. Please note that the stops are not marked as ITB Berlin stops. The busses stop at

the regular bus stops of the Berlin public transport system.

Unser City-Shuttle bringt Sie rasch zum Messegelände, Eingang Süd.

Es gibt zwei verschiedene Linien. Bitte beachten Sie, dass die Haltestellen nicht durch die

ITB Berlin gekennzeichnet sind. Die Shuttles halten an den Bushaltestellen des Berliner ÖPNV.

Line A

Bus-Stop 1: Unter den Linden / Friedrichstraße

Bus-Stop 2: Train Station S+U Bahnhof Potsdamer Platz (Leipziger Platz)

Line B

Bus-Stop 1: Metro Station U Wittenbergplatz

Bus-Stop 2: Metro Station U Kurfürstendamm (Kranzlereck)

Bus-Stop 3: Olivaer Platz (Kurfürstendamm 61)

ITB HOTEL SHUTTLE

The ITB Hotel Shuttle is your fast and direct connection to ITB Berlin in the morning (Entrance

South). In the evening the busses will bring you back to your hotel or into the city. Further

information is available in the partner hotels of the ITB Hotel Shuttle. You will receive the timetable

and the necessary shuttle ticket in your hotel.

Transfer Olympischer Platz - Eingang Süd und zurück (6. - 10. März) täglich: 8.00 Uhr - 19.00 Uhr

Die Busse fahren alle 15 Minuten.

Bus-Stop 4: Metro Station U Adenauerplatz

Bus-Stop 5: Train Station S Halensee

Morning / morgens:

6 - 8 March, from 8:10 a.m. - 10:00 a.m., every 20 minutes

9 - 10 March, from 8:00 a.m. - 10:00 a.m., every 30 minutes

(Times of 1st bus stop / Abfahrtszeiten 1. Haltepunkt)

Evening / abends:

6 - 8 March, from 4:30 p.m. - 7:00 p.m., every 20 minutes

9 - 10 March, from 4:30 p.m. - 7:00 p.m., every 30 minutes

(Departure times Entrance South / Abfahrtszeiten Eingang Süd)

Deviations can be possible due to traffic.

Verkehrsbedingte Abweichungen sind möglich.

Mit dem ITB Hotel-Shuttle kommen Sie morgens schnell und direkt zur ITB Berlin (Eingang Süd).

Nach dem Messebesuch bringen Sie die Shuttlebusse zurück zu Ihrem Hotel oder in die Innenstadt.

Weitere Informationen erhalten Sie in den Partnerhotels des ITB Hotel-Shuttles. Den Fahrplan und

das erforderliche Shuttle-Ticket erhalten Sie in Ihrem Hotel.

#4 www.itb-berlin.com


CATERING GUIDE

GASTRO-FÜHRER

www.itb-berlin.com

#5


SERVICES

SERVICE

Airports

Information: +49 30 60911150

Hotline for both airports: Tegel and

Schönefeld, www.berlin-airport.de

Assistance for People with Disabilities/

Wheelchair services

Hall 26, Telephone: +49 30 3038-5836

Banks/Cash Machines

Cash machines: CityCube Berlin, Entrance

foyer, Hall 1.2b/2.2b, Hall 14.1, Hall 19,

Großer Stern, in front of Hall 24,

outside in front of Entrance South,

ReiseBank at the branch office “Zoological

Garden” railway station,

Telephone: +49 30 8817117

Business Center

Messe Berlin GmbH,

E-mail: business-center@messe-berlin.de

(photo copies, fax, e-mail, Internet, PC,

scanner, printer, notebook connection,

business cards, SIM-cards, USB flash drive,

internat. power adapter, power banks)

• Grosser Stern, level 3,

Telephone: +49 30 3038-4127,

Fax: +49 30 3038-4136

• Halls 20/21, Passageway,

Telephone: +49 30 3038-4130,

Fax: +49 30 3038-4138

• CityCube Berlin, Entrance foyer,

opposite O-Rooms,

Telephone: +49 30 3038-4129,

Fax: +49 30 3038-4137

Catering (Capital Catering GmbH)

• Stand Service for exhibitors:

Telephone +49 30 3038-2993/1952

• Banquets Fairground:

Telephone +49 30 3038-3950

• Banquets CityCube:

Telephone +49 30 3038-3914

• Banquets Palais am Funkturm:

Telephone +49 30 3038-1991

• Restaurants on the fairground:

Telephone +49 30 3038-3929

• Funkturm Restaurant,

Telephone: +49 30 3038-2996

• Restaurant Brandenburg, Hall 24,

Telephone: +49 30 3038-1912

• Restaurant “Lunchbox”, Hall 7.3,

Telephone: +49 30 3038-1927

Only 6 - 8 March 2019

• Restaurant Business Lounge, Hall 5.3/6.3

Telephone: +49 30 3038-3929

• Business Lounge im Marshall-Haus

Telephone : +49 30 3038-3929

• Business Lounge Hall 5.3

Telephone : +49 30 3038-3929

Charging station for mobile phones

CityCube Berlin (Entrance Messedamm)

Climate Protection

Climate-conscious travel. ITB Berlin

Cooperation Partner atmosfair GmbH

Hall 4.1 / 225a

Cloakrooms/Luggage Lock-up

Entrance South, Hall 26b / 230, Hall 9,

Entrance East (Hall 14.1), Entrance North

(Hall 19), Hall 20/21, CityCube Berlin,

Entrance Foyer (East)

Fee: € 2.50 / garment, € 5.00 / luggage

eTravel World

Meetings, workshops and presentations

about Travel Tech, Digital Marketing and

Mobile Travel Services, Halls 6.1, 7.1b & 7.1c

www.itb-berlin.com/etravel

Exhibitor Service Counter

Grosser Stern, level 3, Telephone: +49 30

3038-4123, -4124, -4125, -4127, Fax: +49 30

3038-4135

Fire Department – Emergency Call

Plant Fire Brigade Messe Berlin

Telephone: +49 30 30 38 31 12

First Aid – DRK (Red Cross) Physician

Emergency calls

Telephone +49 30 3038-2222

Hall 3.2, Hall 4.2, Hall 26c, and passageways

between Halls 12/13

Hotel Reservations/Travel Arrangements

HRS www.hrs.de/hotel/de/berlin,

Telephone: +49 221 2077 600

VisitBerlin www.visitberlin.de,

Telephone: +49 30 250025

ITB App

Download at itb-app.de/en

ITB Business Point 6 - 8 March 2019

Hall 21b/201 & Hall 7.2a/102

Business Lounges at Marshall-Haus, in Hall

5.3, at Panorama Restaurant

Lost Children/Red Cross

Hall 26c, Telephone: +49 30 3038-5836

Lost and Found

Security Office, passageway between

Halls 16/17, Telephone: +49 30 3038-1785

lost-and-found@messe-berlin.de

Media Center

ITB Berlin press team, editorial offices,

PR Agencies (Halls 5.3 & 6.3)

www.itb-berlin.com/press

Pharmacy

Witzleben Apotheke,

Kaiserdamm 24/at the corner of

Messedamm, 14055 Berlin

Telephone: 0800 3011970, +49 30 93952030

Delivery Service:

Monday-Friday 8 am - 6 pm), last orders until

2 pm for delivery on same day

Photocopies/Printing

See Business Center

Police

Emergency call to police: Telephone: 110

District Office 22, Charlottenburger

Chaussee 75, 13597 Berlin

Telephone: +49 30 4664-222701

Police station in Hall 7, ground level,

Telephone: +49 30 4664-200760,

Fax: +49 30 4664-200799

Post Office

Postbank Finance Center

Soorstraße 61 – 62, 14050 Berlin

Mon – Fri: 9 am - 6 pm, Sat: 9 am - 1 pm

Prayers Room/Room of Silence

For all confessions and pastoral care:

Hall 6.2, entrance Summer

Garden, Telephone: +49 30 3038-5858,

Muslim Prayer Room Hall 19, Foyer West -

Men: ground floor, Women: 1 st floor

Press Stand

International tourism magazines free

of charge, foyer Halls 6.2/5.2

Public Transport

BVG, Berliner Verkehrsbetriebe,

Rates and Schedules, Telephone: +49 30 194

49, Web: www.bvg.de

S-Bahn Berlin GmbH, Rates and schedules,

Telephone +49 30 297 43333,

Web: www.s-bahn-berlin.de

Taxi ranks

CityCube Berlin – Messedamm,

Entrance South, Gate 9,

Entrance East (Halls 14/15),

Entrance North (Hall 19)

Taxi Reservations

• Funk Taxi Berlin,

Telephone: +49 30 261026

• Taxi-Ruf City Funk,

Telephone: +49 30 210202

• Würfelfunk, Telephone: +49 30 210101

Ticket Sales/Ticket Office

MB Capital Services GmbH, Thüringer Allee

12, 14052 Berlin

Telephone: +49 30 3069-6969,

Fax: +49 30 3069-6930

Tourist Information

Berlin Tourismus & Kongress GmbH

Am Karlsbad 11, 10785 Berlin,

Service-Hotline: +49 30 25 00 25

www.visitberlin.de

Trains: Deutsche Bahn

Service Hotline 0180 6 99 66 33 (0,20 Euros per

minute from German landlines), www.bahn.com

TTA

Marketplace for Technology, Tours &

Activities, Hall 4.1 - www.itb-berlin.com/tta

Visitors’ Meeting Point

Entrance North (Lobby, Hall 19),

Entrance South (Middle Foyer between

Hall 1.2a and 2.2a)

Business Lounge at Marshall-Haus (6 - 8 March)

Wi-Fi

Network: ITB WIFI

Password: ITBlovesTravelHeroes

Apotheke

Witzleben Apotheke,

Kaiserdamm 24/ Ecke Messedamm,

14055 Berlin

Telefon: +49 30 9395 2030, 0800 3011970

Messe-Lieferservice: Bestellannahme

von Mo-Fr (8 - 14 Uhr)

Lieferung Mo-Fr bis 18 Uhr

Aussteller-Service-Counter

Grosser Stern, Ebene 3

Telefon: +49 30 3038-4123, -4124, -4125, -4127,

Fax: +49 30 3038-4135

Banken/Geldautomaten

Geldautomaten: CityCube Berlin,

Eingangsfoyer (ZE1), Halle 14.1, Halle 19,

Mittelfoyer Halle 1.2b/2.2b, Vorplatz Süd,

außen an der Halle 24, am Großen Stern,

ReiseBank: Geschäftsstelle Berlin Bahnhof

Zoo, Telefon: +49 30 8817117

Behindertenhilfe/Rollstuhlverleih

Halle 26, Telefon: +49 30 3038-5836

Berliner Verkehrsbetriebe BVG, S-Bahn

Tarif- und Fahrplanauskunft: +49 30 19449,

www.bvg.de

Business Center

Messe Berlin GmbH, e-mail: businesscenter@messe-berlin.de

(Fotokopien,

Telefax, Internet, PC-Nutzung, Scanner,

Drucker, Notebook-Anschluss, Visitenkarten,

SIM-Karten, USB Sticks, internat.

Stromadapter, Power Banks)

• Grosser Stern, Ebene 3,

Telefon: +49 30 3038-4128,

Fax: +49 30 3038-4136

• Übergang Halle 20/21,

Telefon: +49 30 3038-4130,

Fax: +49 30 3038-4138

• CityCube Berlin Eingangsfoyer

(ZE1, gegenüber O-Räumen),

Telefon: +49 30 3038-4129,

Fax: +49 30 3038-4137

Deutsche Bahn

Fahrplan-, Tarifauskunft, Buchung,

Reservierung

Telefon: 0180 6 99 66 33 (0,20 Euro/Min. aus

dem dt. Festnetz), 0800 1 507090

(kostenlose Fahrplanansage). www.bahn.de

Erste Hilfe, DRK Stationen, ärztlicher

Dienst Notruf DRK-Messegelände

Telefon: +49 30 3038-2222

Halle 3.2, Halle 4.2, Halle 26c, Halle 12/13

(Übergang)

eTravel World

Meetings, Workshops und Präsentationen

rund um Travel Tech, Digital Marketing und

Mobile Travel Services, Hallen 6.1, 7.1b & 7.1c

itb-berlin.de/etravel

Feuerwehr-Notruf direkt

Betriebsfeuerwehr Messe Berlin

Telefon +49 30 3038-3112

Flughäfen

Info-Hotline 030 609 11150 für beide

Flughäfen: Tegel und Schönefeld,

www.berlin-airport.de

Fotokopiermöglichkeit

Siehe Business Center

Fundbüro

Pförtnerloge/Übergang Halle 16/17,

Telefon: +49 30 3038-1785,

fundbuero@messe-berlin.de

Garderoben/Gepäckaufbewahrung

Eingang Süd, Hall 26b / 230, Halle 9,

Eingang Ost (Halle 14.1), Eingang Nord

(Halle 19), Halle 20/21, CityCube Berlin,

Eingangsfoyer (Ost)

Preis: 2,50 € / Garderobe, 5,00 € / Gepäck

Gastronomie (Capital Catering GmbH)

• Messestand-Service für Aussteller:

Telefon +49 30 3038-2993/1952

• Bankett Messegelände:

Telefon +49 30 3038-3950

• Bankett CityCube:

Telefon +49 30 3038-3914

• Bankett Palais am Funkturm:

Telefon +49 30 3038-1991

• Restaurants auf dem Messegelände:

Telefon +49 30 3038-3929

• Funkturm Restaurant,

Telefon : +49 30 3038-2996

• Restaurant Brandenburg, Hall 24,

Telefon : +49 30 3038-1912

• Restaurant “Lunchbox”, Hall 7.3,

Telefon : +49 30 3038-1927

Nur 6. - 8. März 2019

• Restaurant Business Lounge, Hall 5.3/6.3

Telefon : +49 30 3038-3929

• Business Lounge im Marshall-Haus

Telefon : +49 30 3038-3929

• Business Lounge Halle 5.3

Telefon : +49 30 3038-3929

Gebetsräume/Raum der Stille

Konfessionsunabhängig (auch Seelsorge):

im Zugangsbereich der Halle 6.2,

(Sommergarten), Telefon: +49 30 3038-5858,

Muslimischer Gebetsraum: an Halle 19, Foyer

West - Männer: Erdgeschoss, Frauen: 1. OG

Hotelreservierung/Reisearrangement/

Incoming

HRS www.hrs.de/hotel/de/berlin,

Telefon: +49 221 2077 600

VisitBerlin www.visitberlin.de,

Telefon: +49 30250025

ITB App

Download unter itb-app.de

ITB Business Point 6.-8. März

In Halle 21b/201 & Halle 7.2a/102

Business Lounges im Marshall-Haus,

in Halle 5.3, im Panorama Restaurant

Kartenvertrieb/Kassen/Tickets

MB Capital Services GmbH, Thüringer Allee

12, 14052 Berlin

Telefon: +49 30 30696969,

Fax +49 30 30696930

Klimaschutz

Klimabewusst reisen. ITB Berlin

Kooperationspartner atmosfair gGmbH,

Halle 4.1 / 225a

Kinder-Sammelstelle/DRK

Halle 26c, Telefon: +49 30 3038-5836

Ladestation für Handys

CityCube Berlin (Eingang Messedamm)

Medienzentrum

Presseteam der ITB Berlin, Redaktionsbüros,

PR-Agenturen (Hallen 5.3 & 6.3),

www.itb-berlin.de/presse

Polizei

Polizei-Notruf direkt, Telefon: 110

Abschnitt 22, Charlottenburger Chaussee 75,

13597 Berlin. Telefon: +49 30 4664-222701

Anzeigenaufnahme, Polizeiwache Service-

Center Halle 7, 1. OG

Telefon: +49 30 4664-200760,

Fax: +49 30 4664-200799

www.berlin.de/polizei

Postfiliale

Postbank Finanzcenter, Soorstraße 61 – 62

14050 Berlin, Telefon +49 30 3039-6151

Mo – Fr. 9 - 18 Uhr, Sa. 9 - 13 Uhr

Pressestand

Internationale Tourismus-Magazine

kostenfrei zum Mitnehmen,

Foyer Hallen 6.2/5.2

Taxi-Anfahrtstellen

CityCube Berlin – Messedamm, Eingang Süd,

Tor 9, Eingang Ost (Halle 14/15),

Eingang Nord (Halle 19)

Taxiruf-Vorbestellungen

Funk Taxi Berlin, Telefon: +49 30 261026

Taxi-Ruf City Funk, Telefon: +49 30 210202

Würfelfunk, Telefon: +49 30 210101

Treffpunkt für Besucher

Nord: Vorhalle 19, Süd: Übergang Halle 1.2a/2.2a

Business Lounge im Marshall-Haus (6. - 8. März)

Touristen-Information

Berlin Tourismus & Kongress GmbH,

Am Karlsbad 11, 10785 Berlin

Service-Hotline: +49 30 250025,

www.visitberlin.de

TTA

Marketplace for Technology, Tours &

Activities, Halle 4.1

www.itb-berlin.de/tta

WLAN

Netzwerk: ITB WIFI

Passwort: ITBlovesTravelHeroes

#6 www.itb-berlin.com


EXHIBITORS FROM A TO Z / AUSTELLER VON A BIS Z

A

EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND

100 jahre bauhaus im westen Hall 8.2 102a

100 Jahre Bauhaus, Verbund 2019 Hall 12 102

1001 Nights Tours Co. Ltd Hall 21.b 210

1010 Experiential Travel Hall 22.b 203

123COMPARE.ME Hall 6.1 106

1520-Dürer -Karl V.-Künstlerreisen-2020 Hall 16 100

1AVista Reisen GmbH Hall 25 168

3 Königinnen Palais Hall 10.2 112

365 Travel Hall 26.c 310

3D RealityMaps GmbH Hall 6.2b 301

3Sixty Luxury Marketing Hall 20 132

4Travel Incoming Tour Operator Hall 15.1 100

4XL S.L.U., Fruzzel Group Hall 2.1 101

5 Elements SRL Hall 1.2 108,108a-c

5stelle* Hall 8.1 107a

5vorFlug GmbH Hall 25 172

9 cities + 1 in Lower Saxony c/o Hannover

Marketing & Tourismus GmbH Hall 6.2a 103

A

A & E Marketing Hall 20 138

A La Carte Tours Hall 3.1 163

A La Carte Travel Hall 1.1 112

A Star Mongolia LLC., Hall 26.c 316

a&o hostels Marketing GmbH Hall 4.1 114

A. Tsokkos Hotels Public Ltd Hall 1.1 110,110a

A.Baurs And Company Travel Hall 5.2a 107

A.T.R. Touristik Hall 3.2 201

A.T.Seasons and Vacations Travel Hall 5.2b 205, 205a

A2B Business Service GmbH Hall 6.2a 102

A3M Mobile Personal Protection GmbH Hall 10.1 117

AA Stomatologia Sp.z.o.o. Hall 21.b 214i

AAA Hotels & Resorts Pvt Ltd Hall 5.2a 108

AAA Travel Hall 20 132

AAB - All About Belgium Incoming DMC Hall 10.2 103

aachen tourist service e.v. Hall 8.2 103f

Aarya Village Travel Pvt. Ltd. Hall 5.2a 105

AAT Kings Hall 5.2a 101

AB TRAVEL Hall 26.c 316

Abacus Tours Hall 1.2 215

ABBA HOTELS Hall 2.1 101

Abbaye Royal de Fontevraud Hall 1.1 201, 201a

Abbey Court Hostel Hall 4.1 104

Abbey Ireland & UK Hall 18 100,123

ABC Tourism (L.L.C.) Hall 2.2 100

ABC Travel Hall 1.2 102

Abercombie & Kent Hong Kong Hall 26.a 119

Abercrombie & Kent Hall 23.a 100

Abercrombie & Kent Australia Hall 5.2a 101

Abercrombie & Kent East

and Southern Africa Hall 20 121,122

Abies Travel Hall 2.1 124

Able Safaris Hall 21.a 121

Aborigen Tours Hall 23.b 203

Abreu DMC Azores

Hall 1.1 202,202a-d

Abreu online Hall 10.1 111b

Absolut Tours & Safaris Ltd. Hall 20 117

ABT - Ana Bespoke Tours - Startup Hall 1.1 202,202a-d

Abu Soma Development Company Hall 4.2 124,124a

AC Group Hall 18 123

Acacia Africa Hall 20 121,122

Academservice Hall 3.1 610

Acampora Travel Hall 25 129

Acampora Travel Italy Hall 1.2 225

Accesible Costa Rica

by IL Viaggio Travel Hall 22.b 201,201a

Access Southern Africa Hall 20 138

Accor Hotels Hall 21.b 213

Accor Hotels Basel Hall 17 101a-c

Accor Hotels Singapore Hall 26.a 122

Hall 9

Stand 214

AccorHotels - Worldwide Hall 9 214

AccorHotels Asia Pacific Hall 26.c 317

ACCORHotels Germany GmbH Hall 11.1 214

AccorHotels Myanmar Hall 26.b 226

Accueil Villageois Malagasy Hall 4.1 264

ACE OF HUA HIN Hall 26.a 107

ACE Rent A Car Hall 3.1 181

Ace Tour SM srl

Hall 1.2 108,108a-c

Ace Travels Maldives Pvt. Ltd. Hall 5.2a 108

Ace Travels Maldives Pvt. Ltd. Hall 25 129

ACHAT Hotels Deutschland Hall 14.1 110

Acheche Luxurious Travel Hall 21.a 114

A-Class Travel Hall 26.c 313

Acomodeo UG Hall 7.1a 100

ACOYA Hotel Suites & Villas & Spa Hall 22.a 105

Acquaforte Travel Designer

DMC in Italy Hall 1.2 224

Across Africa Hall 21.a 121

Across Australia Pty Limited Hall 5.2a 101

Acroter Hotel & Spa Hall 3.2 201

Active India Holidays Pvt. Ltd. Hall 5.2b 238

ACTIVO Travel sp. Z o.o. Hall 15.1 100

AD Travel Hall 18 132c

Adaaran Resorts Maldives Hall 5.2a 108

ADAC Nordrhein e.V. Hall 8.2 102a

Adalya Hotels Hall 3.2 201

Adams Beach Hotel Hall 1.1 110,110a

Adelboden-Frutigen Tourismus Hall 17 101a-c

Adenya Resort Hotels & SPA Hall 3.2 110

Adina Apartment Hotels Hall 11.1 214

Adineh Tour GbR Hall 4.2 205

Adobe Rent a Car Hall 22.b 201,201a

Adonis Tourism LLC Hall 2.2 100

Adonis Travel & Tourism Hall 4.2 200

adonis.com Hall 3.2 201

Adramar Incoming Services

Mallorca-Ibiza Hall 2.1 102,102a

Adria Airways d.o.o. Hall 17 109

Adria DMC Hall 1.2 219

Adriana Travel Hall 1.2 215

adriatica.net Group / adriatica.net d.o.o. Hall 1.2 203

ADSmundo Hall 23.b 204

Adventure Expeditions Hall 21.a 122

Adventure Indonesia Hall 26.b 202

Adventure Indonesia Hall 26.a 114, 116

Adventure Myanmar Tours

& Incentives Co.,Ltd Hall 26.b 226

Adventure Pakistan Hall 5.2a 121

Adventure Rentals 4WD Hire Hall 5.2a 101

Adventure Sumatra Hall 26.a 114, 116

Adventure Tours Pakistan Hall 5.2a 121

Adventure Travel Trade Association Hall 4.1 214

Adventure Travel West, Inc. Hall 3.1 221

Adventure Warsaw Hall 9 320

Adventures Garden Route

a Thousand Sensa Hall 20 138

Advice Peru Hall 23.a 100

Adyeri Creations LTD 11 Hall 21.a 121

Aegean Star Hotels Hall 1.1 101,101a

Aegean Suites Hall 1.1 112

Aegyptus Intertravel Hall 4.2 124,124a

Aeon Plaza Hotels Hall 10.2 102

Aequore Lanzarote Suites Hall 2.1 202

AER Kooperation AG Hall 25 127

Aeroflot Hall 25 128

Aerolineas Argentinas S.A. Hall 23.b 203

Aerolineas Argentinas S.A. Hall 25 128

aeromexico Hall 25 128

AERTiCKET GmbH Hall 25 127

Afaq Travel & Tourism Hall 2.2 204

Africa Albida Tourism Hall 20 121,122

Africa on Show Hall 20 132

Africa Safari Connexion Hall 20 138

Africa Safari Experts Ltd. Hall 21.a 128

Africa Travel Company Hall 20 120

Africa Travel Tours Hall 20 133

Africa220 East Africa Limited Hall 21.a 122

Africa-Experience Hall 21.a 129

African Bush Camps Hall 20 121,122

African Dreams Hall 21.a 102

African Eagle Hall 20 138

African Excursions Hall 20 131

African Horizons Travel & Safaris Hall 21.a 122

African Quests Safaris Hall 21.a 122

African Secrets Hall 20 111

African Sun Hotels Hall 20 133

African Synergy Hall 20 120

African View Tours and Safaris Hall 20 136

Afrika Pearl Hotel Hall 21.a 122

Afromaxx Tours & Safari Hall 21.a 121

Aftab Kalout Eco tour & travel Co. Hall 4.2 205

AFY TRAVEL Hall 18 130

AG “Barrierefreie Reiseziele

in Deutschland” Hall 12 102

AG Hospitality Hall 3.1 205

AG Städte mit historischen Stadtkernen Hall 12 101

Agapi Beach, Cretan Malia Park,

Blue Palece, Village Heights Hall 1.1 101,101a

Agence du Tourisme de la Corse

Corsica Hall 1.1 201, 201a

Agência Açoreana de Viagens SA Hall 1.1 202,202a-d

Agencia de Viajes Turavion SpA Hall 23.b 204

Agency Van Gogh Hall 17 109

Agentur Karl & Karl ® Werbeagentur Hall 5.3 111

Agenzia Turistica Locale

della Provincia di Novara Hall 1.2 108,108a-c

Agetur Glamping Tours & Events Hall 22.b 203

Agora Travel S.A. Hall 1.1 118

Agriturismo “Casale della Rocca” Hall 1.2 108,108a-c

Agriturismo “Feudo Gagliardi” Hall 1.2 108,108a-c

Agriturismo “La Pagoda” Hall 1.2 108,108a-c

Agroneum Alt Schwerin Hall 10.2 112

Aha Hotels & Lodges Hall 20 134

Hall 23.a

Stand 101

AHK Ecuador Hall 23.a 101

AHORN Berghotel Friedrichroda Hall 11.2 103

AHORN Hotel Am Fichtelberg Best Western

Ahorn Hotel Birkenhof Hall 11.2 102

AHORN Hotels & Resorts Hall 11.1 214

AHORN Seehotel Templin Hall 12 101

AHRIM Hall 20 128

Ahrtal-Tourismus Bad

Neuenahr-Ahrweiler Hall 8.2 201b

AHT Asociación de Hoteles

de Turismo de de Turismo de la

República Argentina Hall 23.b 203

AIC Travel Group SA Hall 6.1 131

AIDA Cruises Hall 6.2a 102, 104

AIDA Cruises Hall 11.1 214

AIDA Cruises - MICE Business Hall 7.1a 200

Aim Way Tours & Travels Pvt. Ltd. Hall 5.2a 105

Air Arabia Maroc Hall 21.b 213

Air Astana JSC Hall 26.c 300

Air Canada Hall 3.1 390

Air Dolomiti s.p.a. Hall 1.2 103

Air Europa Hall 2.1 109

Air Europa Hall 25 128

Air France Hall 25 128

Air Greenland Hall 18 105a

Air Iceland Connect Hall 18 114

Air Madagascar Hall 20 103

Air Malta p.l.c Hall 1.2 220

Air Mauritius Hall 20 128

Air New Zealand Hall 5.2a 102

Air Niugini Hall 5.2a 115

Air Serbia Hall 1.1 203

Air Tahiti Nui c/o Aviareps AG Hall 5.2a 109

Air Tanzania Company Ltd. Hall 21.a 128

Airbnb for Work Hall 7.1a 100

AirDNA Hall 7.1c 119

airfair Flugservice GmbH Hall 25 127

Airlink Hall 20 132

Airport Weeze Flughafen

Niederrhein GmbH Hall 8.2 102 a

Airports of Thailand Public

Company Limited Hall 26.b 219

Airserve Co., Ltd. Hall 26.a 102

Airtrade Holland BV Hall 5.1 134

Aitken Spence Hotel

Managements PVT LTD Hall 5.2b 220

Aitken Spence Hotels (Pvt) Ltd. Hall 5.2a 107

Aitken Spence Resorts Hall 2.2 204

Aitken Spence Travels (Pvt) Ltd. Hall 5.2a 107

Aitken Spence Travels (Pvt) Ltd. Hall 25 129

Ajman Hotel Hall 2.2 201

Ajman Saray a Luxury Collection Resort Hall 2.2 201

Ajman Tourism Development

Department Hall 2.2 201

Aju Incentive Tours Hall 26.a 124

Akadem (Incoming Polen) Hall 15.1 100

Akassia Swiss Resort

(Club Calimera & Iti) Hall 4.2 124,124a

Akay Travel Service Hall 3.2 201

Akilanga DMC & Events Hall 20 138

AKKO - Haifa - Tiberas Hall 7.2a 100

Akoya Hotel & Spa Hall 20 123,130

Ak-Sai Travel Hall 3.1 602

Akti Beach Hotel & Holiday Village Hall 1.1 110,110a

Aktiv Tours Ltd. Hall 1.1 204

AktiVital Hotel *** by Wellnessfinder Hall 9 109

AKTOB Hall 3.2 201

Akwaba Afrika - Die Experten

für Afrikareisen Hall 21.a 115

AKZENT Hotels e.V. Hall 8.1 142a

Al Ain Rotana Hall 9 307

Al Bandar Arjaan by Rotana Creek Hall 9 307

Al Bandar Rotana - Creek Hall 9 307

Al Bustan Palace Ritz-Carlton Hotel Hall 2.2 204

Al Gad Travel Hall 4.2 124,124a

Al Hamra Cluster Hall 2.2 103

Al Maha Arjaan by Rotana Hall 9 307

Al Manara, A Luxury Collection Hotel Hall 4.2 200

Al Marwa Rayhaan by Rotana Hall 9 307

Al Mawasim Hall 4.2 204

Al Mobtaker Travel and Tourism Hall 4.2 204

Al Nahda Hotels & Resorts Hall 9 104

Al Rawda Arjaan by Rotana Hall 9 307

Al Salam Rotana Hall 9 307

Al Thuraya Travel & Tours (T3 Group)

- D (T3 Group) - DMC Hall 4.2 200

Al Wasat Travels Hall 4.2 204

Alabama Tourism Department Hall 3.1 222

Alaedin Voyages Tour and Travel

Services Company Hall 4.2 205

Alaiye Resort & Spa Hotel Hall 3.2 201

Alamannen-Museum Vörstetten Hall 10.2 112

Alamo Rent a Car Hall 22.b 201,201a

Alamo Rent a Car Hall 9 106

Alaska & Yukon Tours Ruby

Range Adventure Hall 3.1 390

Alaska Native Heritage Center Hall 3.1 140

Alaska Railroad Hall 3.1 401

Alaska Travel Connections Hall 3.1 401

Alava Tourism Board Hall 2.1 101

Alaya Resort Ubud Hall 26.a 114, 116

Albania DMC Hall 9 320

Albanian National Tourist Agency Hall 3.2 113a

Albatros Arctic Circle Hall 18 105a

Albatros Expeditions A/S Hall 25 133

Albatros Invest & Service Co., Ltd Hall 26.b 225

Albena Hotels & Resort Hall 15.1 101

Alberghi Toscani SRL -

A Point Arezzo

Hall 1.2 108,108a-c

Albergo dell’ Agenzia

Hall 1.2 108,108a-c

Albrecht Dürer Airport Nürnberg Hall 6.2b 304

Alcaidesa Links Golf Resort Hall 2.1 201,201a-c

ALCHEMY DMC Argentina Hall 23.b 203

Alcudia Hotels Hall 2.1 105

Alcudia Mallorca Hall 2.1 105

Alcudia Pins Hall 2.1 104

Alcudia Sea Trips Hall 2.1 105

Alcudiamar Yacht Club Hall 2.1 105

Aldeia dos Capuchos Hotel,

Golf & SPA

Hall 1.1 202,202a-d

Aldemar Resorts Hall 1.1 101,101a

ALEXALA - Alessandria

& Monferrato Tourist Board Hall 1.2 108,108a-c

Exhibitors list as of 19 February 2019 www.itb-berlin.com #7


EXHIBITORS FROM A TO Z / AUSTELLER VON A BIS Z

EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND

Alexander Beach Hotel & Village Hall 1.1 101,101a

Alexander von Humboldt - Das Schiff Hall 6.2a 101

Alexandra Travel Madagascar Hall 20 103

Algeria, Office National du Tourisme Hall 21.b 209

Aligeo Guest House Hall 20 138

Alila Hotels & Resorts Hall 26.c 307

Alilaguna Spa Hall 1.2 224

Alisa Hotels Hall 21.a 108

Alitalia Hall 25 128

Alizée Resort Management Ltd. Hall 20 128

All About Africa Tours and Travels Hall 20 132

All Alaska Tours Hall 3.1 401

All Out Africa Hall 20 114

All Pacific Travel Concept (APTC) Hall 5.2a 101

Alleo GmbH Hall 1.1 201, 201a

Allgemeiner Deutscher Fahrrad-Club e.V. Hall 12 102

Alliance Indonesia Hall 26.a 114, 116

AlliedTPro Hall 3.1 101

Allmedica Specialist Medical Clinic Hall 21b Stand 214j

allrounder mountain resort

GmbH & Co. KG Hall 8.2 103c

allsun Hotels Hall 2.1 117

Aloes Travel Tours Hall 20 103

Aloft Kathmandu (Chhaya Devi Complex)

Pvt. Ltd. Hall 5.2a 105

Aloft Palm Jumeirah Hotel Hall 2.2 100

Alpenregion Tegernsee Schliersee KU Hall 6.2b 309

alpetour Touristische GmbH Hall 4.1 110

Alpha Adventure Safaris Hall 21.a 121

Alpha Hotel Management (AHM) Hall 26.a 114, 116

Alpha Tours L.L.C Hall 2.2 100

Alpha Travel (UK) Ltd. Hall 21.a 124

Alpha Travel SEE Hall 1.1 203

Alpin Rentals GmbH Hall 17 103

Alpine Nature Beyond Pvt. Ltd. Hall 5.2b 205, 205a

Alpinum hoteli d.o.o. Hotel Jezero**** Hall 17 109

Alsace Destination Tourisme Hall 1.1 201, 201a

Alsace Tourism Hall 1.1 201, 201a

Altai JSC sanatorium Hall 3.1 610

Altai Region, Department of Tourism

and Health Resort Development Hall 3.1 610

Altai Touristic (LLC “Belukha”)

Travel Company Hall 3.1 610

ALTAV Hall 3.2 201

AltaVia Travel Hall 1.2 211

ALTHOFF und AMERON Hotels Hall 8.2 103a

ALTIS Hotels

Hall 1.1 202,202a-d

Alva Donna Hotels Hall 3.2 201

Alva Hotel by Royal Hall 26.a 119

Alvan Safar Iranian Hall 4.2 205

AMA Langkawi SDN BHD

(Langkawi Skycab) Hall 26.a 117

Amadeus Germany GmbH Hall 5.1 115

Amadeus Travel Agency Hall 22.b 201,201a

Amakhala Game Reserve Hall 20 138

Amal Travel & Tourism Agency Hall 21.b 205

Amalinda Safari Collection Hall 20 133

AMA-Marketing GesmbH Hall 17 103

Amani Tiwi Beach Resort Hall 21.a 122

Amani Tours/In2Jordan - DMC Hall 4.2 200

Amara World Hotels Hall 3.2 201

Amara, Elysium & Mediterranean

Beach Hotel Hall 1.1 110,110a

Amari Havodda Maldives Hall 5.2a 108

Amatara Resort & Wellness Hall 26.b 210, 211

Amathus Beach Hotel Hall 1.1 110,110a

Amathus Hotels Rhodes Hall 1.1 101,101a

Amaya Leisure PLC Hall 5.2a 107

Amazilia Travel Hall 22.b 201,201a

Amazing Africa Tours Hall 20 120

Amazon Pay Hall 7.1b 101

Ambasciatori Place Hotel Hall 1.2 108,108a-c

Ambassador Group Hall 7.2b 102a

AMBER ECONTEL Hall 14.1 112

AMBER ECONTEL HOTEL Berlin Hall 14.1 112

AMBER ECONTEL München Hall 14.1 112

AMBER HOTEL BAVARIA Hall 14.1 112

AMBER HOTEL Chemnitz Park Hall 14.1 112

AMBER HOTEL Hilden/Düsseldorf Hall 14.1 112

AMBER HOTEL Leonberg/ Stuttgart Hall 14.1 112

AMBER HOTELS Hall 14.1 112

Ambers Tours Hall 18 131

Ambong Pool Villas Langkawi Hall 26.a 117

AMC Holidays Sri Lanka Hall 5.2a 107

Amelia Hotels Hall 3.2 201

Amelia Island Convention &Visitors Bureau Hall 3.1 305

Amen Bhutan Tours & Treks Pvt. Ltd. Hall 26.c 326b

Americabound Tours, Inc Hall 3.1 221

American Airlines Hall 3.1 403

American Express Europe S.A. Hall 7.1a 100

American Hotel & Lodging

Educational Institute Hall 3.1 181

American Indian Alaska Native

Tourism Association Hall 3.1 140

American Society of Travel Advisors (ASTA) Hall 3.1 242

American Tours International Hall 3.1 111

Ameropa-Reisen GmbH Hall 13 100

Amhsa Marina Hotels & Resorts Hall 22.a 100,100a

Amiel Tours Hall 7.2a 100

Amilla Fushi Hall 5.2a 108

Aminess Hotels & Campsites

(Laguna Novigrad D.D.) Hall 1.2 215

amKela iAfrika powered by Tour d’Afrique Hall 20 138

Amman Rotana Hall 9 307

AMONDO GmbH macht Reiseberater mobil Hall 25 137

Amorita Resort Hall 26.a 125

Amparus Tour Operator Hall 3.1 610

AMResorts Hall 22.a 116

Amsterdam Manor Beach Resort Hall 22.a 104

Amwaj Hotels & Nile Cruise Hall 4.2 124,124a

Amwaj Rotana, Jumeira Beach Hall 9 307

An African Anthology Hall 20 132

ANA All Nippon Airways Hall 26.a 103

Anakonda Amazon Cruises

by Advantage Travel Hall 23.a 103

Anana Ecological Resort Krabi Hall 26.b 209a

Anantara Al Jabal Al Akhdar Resort Hall 2.2 204

Anantara Hotels, Resorts & Spas Hall 5.2a 107

Anantara Resorts and Spa’s Hall 20 108

Anantara Seminyak Bali Resort Hall 26.a 114, 116

Anantara The Palm Dubai Resort Hall 2.2 100

Anantara Le Chaland Hall 20 128

Andalucía - E.P.G. del Turismo y

Deporte de Andalucía, S.A. Hall 2.1 201,201a-c

Andalusia Travel & Tours Snd Bhd Hall 26.a 117

Andando Tours Cia.Ltda

Angermeyer Cruises Hall 23.a 101

andBeyond Hall 20 113

Andean Adventures Peru Hall 23.a 100

Andean Origins Hall 23.a 100

Andean Travel Company Cia. Ltda Hall 23.a 112

Andersen Hotel & Absalon Hotel

Copenhagen Hall 18 132a

andersweg.reisen-Marke der Zonista GmbH Hall 18 132e

Andes Nativa Hall 23.b 204

Andhra Pradesh Tourism Hall 5.2b 241

André Tours DMC Portugal Hall 1.1 202,202a-d

Andrew The Travel Company (Pvt.) Ltd. Hall 5.2a 107

Anek Lines S.A. Hall 1.1 101,101a

Anema Resort Gili Lombok Hall 26.a 114, 116

Anemos Luxury Grand Resort Hall 1.1 101,101a

Angela Shanley Associates Ltd Hall 18 123

angelo by Vienna House Ekaterinburg Hall 9 311

angelo by Vienna House Prague Hall 9 311

Angiri Joint Venture Private Limited Hall 5.2a 108

Angkor Village Hotel & Resort Hall 26.a 107

Angsana Balaclava Hall 20 128

Anguilla Tourist Board Hall 22.a 119

Anima Travel Ltd. Hall 1.1 204

Anixe Hall 5.1 100

Annapurna Ten Bel Tenerife SL Hall 2.1 202

Annset Holidays, Inc. Hall 26.a 125

Anriva-Tour Hall 15.1 102

Anse Chastanet & Jade Mountain Resorts Hall 22.a 119

Antalya Promotion Foundation Hall 3.2 201

Antalya Teknopark Hall 3.2 118

Antalya Teknopark Hall 6.1 108

Antarctica21 Hall 23.b 204

Antarpply Hall 23.b 203

Antelope Canyon Tours Hall 3.1 241

Antelope Safaris Ltd. Hall 21.a 128

Antigua and Barbuda Tourism

Authority Hall 22.a 108

Ant’s Collection Hall 20 111

Anvil Bay Companhiade

de Turismo de Chemucane Hall 20 111

Anxur Tours Incoming Italy Hall 1.2 108,108a-c

Any Where Costa RIca Hall 22.b 201,201a

ANZ Nature Tours Ltd Hall 5.2a 102

aovo Touristik AG Hall 25 168

AP Hotels

Hall 1.1 202,202a-d

apaleo GmbH Hall 8.1 117

apaleo GmbH Hall 10.1 113

Apartamentos Moraña Hall 2.1 202

Aparthotel Novo Resort

Hall 2.1 201,201a-c

Aparthotel-aarau-WEST Hall 17 106

Apartmentshotel & Suites Kuukkeli

Lapland Finland Hall 18 132b

Apasio Hall 23.b 204

Apasio Mara Big Five and Legends

Camp Mara Hall 21.a 122

APASSIONATA Park München Hall 6.2b 311

APIT Hall 2.1 124

Apollo Hotels / leonardo Hotels Hall 10.2 102

Apollo Rent A Car Hall 1.1 101,101a

Apollo Tourist Service Ltd Hall 15.1 101

APS FormAzione viaggio nelle

Terre di don Diana

Hall 1.2 108,108a-c

APSARA Tours Co.Ltd, Hall 26.b 225

Apstar Tours Ltd. Hall 21.a 108

APTC All Pacific Travel Concept Fiji Hall 5.2a 114

Apullacta Expeditions Hall 23.a 101

AQUA DOME - Tirol Therme Längenfeld

by Wellnessfinder Hall 9 109

Aquagrand Exlcusive Deluxe Resort

Maritour A.E. Hall 1.1 101,101a

Aqualux Hotel Spa Suite & Terme Hall 1.2 224

Aquarium Lanzarote Hall 2.1 202

Aquarius Travel Hall 15.1 102

Aquaworld Resort Budapest

by Wellnessfinder Hall 9 109

Aquila Hotels & Resorts Hall 1.1 101,101a

Aquila Private Game Reserve and Spa Hall 20 138

Ar Mongol Travel Group Hall 26.c 316

AR Tour Prague Hall 7.2b 102a

ARA Tours Hall 22.a 107

Arabian Adventures Hall 2.2 100, 206

Arabian Experience Hall 2.2 204

Arabian Explorers Oman Hall 25 175

Arabian Explorers VAE Hall 25 175

Arabian Travel Market Hall 2.2 100

Arabica Orient Tours Hall 2.2 204

Arabsoft SARL Hall 6.1 161

Aragón, Gobierno de. Dirección

General de Turismo Hall 2.1 101

Aranui Cruises Hall 5.2a 109

Arara Tour LLC Hall 15.1 102

Arawi Peru Expeditions Hall 23.b 208

Arbeitsgemeinschaft Karibik e.V. Hall 22.a 124

ARBERLAND REGio GmbH Hall 6.2b 311

Arcadia Tour Operator

Hall 1.2 108,108a-c

Archäologisches Museum

der Stadt Kelheim Hall 10.2 112

Arche Hotels Hall 15.1 100

Archeon Museum Park,

A Living History of the Netherlands Hall 10.2 102

Archezentrum Amt Neuhaus Hall 10.2 112

arcona HOTELS & RESORTS Hall 9 211

Arcotel Hotels & Resorts GmbH Hall 9 210

Arctic Adventure ApS Hall 18 132a

Arctic Hotel Collection Hall 18 132b

Arctic Nature Hotel Hall 18 132c

Arctic Range Adventure & Aurora Centre Hall 3.1 390

Arctic SnowHotel & Glass Igloos Hall 18 132b

Arctic Trucks Experience Iceland Hall 18 132c

Arcus Tours LLC Hall 15.1 102

Arena di Verona Opera Festival Hall 1.2 224

Arena Hospitality Group Hall 1.2 215

Argante Viaggi

Hall 1.2 108,108a-c

ARGE Donau Österreich Hall 17 103

ARGE Lateinamerika Service GmbH Hall 23.b 208

Arg-e-Jadid Travel co. Hall 4.2 205

Argentina, Instituto National

de Promoción Turistica Hall 23.b 203

ARGO LTD Hall 3.1 602

Argo Travel Group Hall 1.1 101,101a

Argo, Travel Company Hall 3.1 610

Ariane Systems Hall 7.1c 104

ARIBO Hotel Erbendorf Hall 9 109

Arizona Office of Tourism Hall 3.1 241

Arjaan by Rotana Hall 9 307

Arlington Convention & Visitors Nureau Hall 3.1 211

Arlymear Travel Company Ltd. Hall 26.b 210, 211

Armen Tour LLC Hall 15.1 102

Armenian Tourism Development

Foundation Hall 15.1 102

Armintour CJSC Hall 15.1 102

Armotours Hall 22.b 201,201a

A-ROSA Flussschiff GmbH Hall 6.2a 102, 104

Around The Himalayas Pvt. Ltd. Hall 5.2a 105

Arp Museum - Bahnhof Rolandseck Hall 16 100

Arp-hansen Hotel Group Hall 18 132a

Arrecife Gran Hotel & Spa Hall 2.1 202

Arrigo Oswald Ltd Incoming DMC Hall 1.2 220

Arriva Public Transportation Hall 10.2 102

art cities REISEN Hall 16 100

Art Hotel Museo

Hall 1.2 108,108a-c

ART Rotana Hall 9 307

art tourist.com Hall 16 100

art:berlin Hall 12 101

Artheus Hotels Hall 2.1 101,101a

Arthur Hotels Hall 18 132a

Artotel Indonesia Hall 26.a 114, 116

Aruba Fremdenverkehrsamt Hall 22.a 104

Aruba Hotel & Tourism Association Hall 22.a 104

Aruba Marriott Resort & Stellaris Casino Hall 22.a 104

Aruba Tourism Authority - Germany Hall 22.a 104

Aruba Tourism Authority - Italy Hall 22.a 104

Aruba Tourism Authority - Nordic Hall 22.a 104

Aruba Tourism Authority -

United Kingdom Hall 22.a 104

Arya Niwas Hospitality Hall 5.2b 202

Asanja Africa Ltd Hall 21.a 128

ASB Travel Solutions Ltd. Hall 18 123

AseguroMiViaje Hall 6.1 144f

ASFINAG Maut Service GmbH Hall 17 103

Ashanti African Tours Ltd. Hall 21.a 108

Ashdod Tourism Hall 7.2a 100

Ashotel Hall 2.1 202

Ashtar Tours International Hall 4.2 200

Asia Beach Resort & Spa Hotel Hall 3.2 201

Asia DMC Hall 26.c 313

Asia Experience Tours Sdn Bhd Hall 26.a 117

Asia Experience, an Interactive

tours India Hall 5.2b 202

Asia Holidays Agency Hall 26.b 210, 211

Asia Jewel Tours Joint Stock Company Hall 26.c 313

Asia Leisure (Pvt) Ltd Hall 5.2a 107

ASIA REPS Hall 26.a 107

Asia Reps China Hall 26.a 107

Asia Reps France Hall 26.a 107

Asia World Enterprise Co., Ltd. Hall 26.b 210, 211

Asia World Indonesia Hall 26.a 114, 116

Asialink Holidays Hall 26.a 114, 116

Asian Adventures Travel Management

Company (Pvt) Ltd. Hall 5.2a 107

Asian Gateways Hall 5.2a 121

Asian Overland Services Tours & Travel Hall 26.a 117

Asian Siam Travel House Hall 26.b 218

Asian Trails (M) Sdn Bhd Hall 26.b 207

Asian Trails China Hall 26.b 207

Asian Trails Co Ltd. Hall 26.b 207

Asian Trails Laos (AT Lao Co., Ltd.) Hall 26.b 207

Asian Trails Ltd. Hall 26.b 207

Asian Trails Tour Ltd. Hall 26.b 207

Asiana Airlines Hall 26.a 124

Asiana Travel Hall 26.c 308

Asilia Africa Hall 21.a 128

ASKA Hotels Hall 3.2 201

#8 www.itb-berlin.com Exhibitors list as of 19 February 2019


A / B

EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND

Asociación Clúster Empresarial

de Turismo de Galicia Hall 2.1 101,101a

A-SONO Hall 18 130

asr Allianz selbständiger Reiseunternehmen -

Bundesverband e.V. Hall 25 137

asr Bundesverband e.V. Hall 25 137

Assam Bengal Navigation Hall 5.2b 205, 205a

As’saraya Travel & Tourism Hall 2.2 204

ASSD Ho(s)telsoftware Hall 10.1 109

Associaçâo Dark Sky

Hall 1.1 202,202a-d

Association des Hotels de Charme Hall 20 128

Association for Cultural and Special

Interest Tourism Hall 1.1 110,110a

Association of Cyprus Tourist Enterprises Hall 1.1 110,110a

Association of Hotels

and Restaurants of Latvia Hall 18 130

Association of Polish Spa Communes Hall 15.1 100

Associazione Andar Per Monti

Laghi E Castelli

Hall 1.2 108,108a-c

Associazione Riviera del Conero

e Colli Dell’infinito

Hall 1.2 108,108a-c

Associazione Turistica Clientomania Hall 1.2 108,108a-c

Asterias Beach Hotel Hall 1.1 110,110a

ASTRAL Holidays International Hall 15.1 101

Astrida Travel Hall 18 131

Astroándalus Hall 2.1 124

Asturias, Sociedad Pública

del Principado de Asturias, SAU Hall 2.1 101

Asyasoft Hall 6.1 108

ATA, Associacao de Turismo dos Acores

Convention and Visitors Bureau Hall 4.1 249

Atacama Spirit Chile Hall 23.b 204

Atana Hotels Hall 2.2 204

ATC African Travel Concept Hall 20 138

Atcore Technology Ltd Hall 5.1 133

ATG - Africa Travel Group Hall 20 119

ATG Hotels Turkey Hall 3.2 125

ATG Travel Deutschland GmbH Hall 7.1a 100

Athena Cruise JSC Hall 26.c 313

Athens Day Cruise Hall 1.1 101,101a

ATI Travel Hall 26.a 119

atib Hall 3.2 201

ATIS a.s. Hall 7.2b 102a

Atlanta CVB Hall 3.1 222

Atlantic Coast Destination Ile de Ré Hall 1.1 201, 201a

Atlantic Coast France Hall 1.1 201, 201a

ATLANTIC Hotels Management GmbH Hall 6.2a 101

Atlantic Travel Hall 18 130

Atlantica Hotels & Resorts Hall 1.1 110,110a

Atlantida Boutique Hotel Hall 17 109

Atlantis Paradise Island, Bahamas Hall 22.a 120

Atlantis The Palm Hotel & Resort Hall 2.2 100

Atlantis Travel & Tourism Hall 7.2a 100

Atlas Hospitality Group Hall 21.b 213

Atlas Tours Hall 4.2 200

Atlas Voyages Hall 21.b 213

atmosfair gGmbH Hall 4.1 225a

Atomium Hall 10.2 103

Atomize Hall 7.1b 112

Atout France - Französische Zentrale

für Tourismus Hall 1.1 201, 201a

Atrium Hotels-Luxury Resorts

Collection-Rhodes-Greece Hall 1.1 101,101a

ATS Pacific Australia Hall 5.2a 101

Attica Group / Superfast Ferries-Blue

Star Ferries Hall 1.1 101,101a

Attika Reisen Travel Center Ltd. Hall 1.1 101,101a

Attitude Hotels Hall 20 128

ATV SRL-Busdienst Gardasee Verona Hall 1.2 224

Audi Forum Ingolstadt Hall 6.2b 308

Audio Egypt Travel Services Hall 4.2 124,124a

Augsburg Regio Tourismus GmbH Hall 6.2b 306

Auric Air Services Ltd. Hall 21.a 128

Aurora Hospitality Management Hall 4.2 124,124a

Aurora Lapland Travel Hall 18 132b

AURORA TRAVEL & DMC Hall 26.c 308

Aurum Hotels & Maxholiday Hotels Hall 3.2 201

Australia One Pty Ltd Hall 5.2a 101

Australia Pacific Vacations Hall 5.2a 101

Australis Hall 23.b 209

Austria Trend Hotels Hall 17 103

Autatlantis

Hall 1.1 202,202a-d

Authentic Borneo Tours Sdn Bhd Hall 26.a 117

Authentic Madagascar Tours Hall 20 103

Authentic Tanzania Hall 21.a 115

Autobus Oberbayern GmbH Hall 6.2b 309

Autocandia - Rent a Car Greece Hall 1.1 114

Autoservizi Gaetani SRL

Hall 1.2 108,108a-c

Autostadt GmbH Hall 6.2a 103a

AUTOTRANS d.o.o. Hall 1.2 217

Auvergne Rhône Alpes Tourism Hall 1.1 201, 201a

Avance Rent A Car Hall 1.1 103

Avantio Hall 6.1 106

Avarayr Tour Company Hall 15.1 102

Avatar Tour Ltd. Hall 15.1 101

avenTOURa GmbH Hall 22.a 110

Aventuras Tierra Verde Hall 22.b 201,201a

AVI Travel Hall 1.2 112

Avianca Airlines Hall 23.a 115

Avila Beach Hotel Hall 22.a 105

Avis Budget Autovermietung GmbH

& Co. KG Hall 9 101a+b

AVRA.Travel Hall 6.1 128

AVS GmbH Data Management

& Customer Care Hall 6.2b 311

awotel Burhave Hall 9 109

AX Hotels - Seashells Resort at Suncrest Hall 1.2 220

Axis Data, S.L. Hall 2.1 204

AYAKS-TUR Co., LTD Hall 3.1 608

Aydinbey Group Hotels Hall 3.2 201

Ayia Napa-Protaras Tourism Board Hall 1.1 110,110a

Ayii Anargyri Hotel Hall 1.1 110,110a

Ayla Oasis Development Hall 4.2 200

Ayodya Resort Bali Hall 26.a 114, 116

Aysen Patagonia Chile Carretera Austral Hall 23.b 204

Ayu Mandiri Tours and Travel Hall 26.a 114, 116

AYUNG RESORT UBUD Hall 26.a 114, 116

Ayuntamiento de Adeje Hall 2.1 202

Ayuntamiento de Antequera Hall 2.1 201,201a-c

Ayuntamiento de Benalmádena Hall 2.1 201,201a-c

Ayuntamiento de Fuengirola Hall 2.1 201,201a-c

Ayuntamiento de Mijas

Hall 2.1 201,201a-c

Ayuntamiento de Rincón de la Victoria Hall 2.1 201,201a-c

Ayuntamiento Puerto de la Cruz Hall 2.1 202

Az. Agr. Pieve a salti di Prandi Elena Hall 1.2 108,108a-c

Azadi International Tourism

Organization AITO Hall 4.2 205

Azerbaijan Airlines Hall 3.1 607

Azerbaijan State Tourism Agency Hall 3.1 601

Azeta Incoming Argentina

by Azeta Viaggi Hall 23.b 203

Azia Beach Hotel Hall 1.1 110,110a

AZIMUT Hotels / AZIMUT

Management Europe GmbH Hall 8.1 117

AZIMUT Hotels Company Hall 3.1 608

Azimut Tour Operator & Dmc Hall 1.2 108,108a-c

Azimuth Travel Hall 4.1 218

Azores Airlines

Hall 1.1 202,202a-d

Azores DTM

Hall 1.1 202,202a-d

Azoris Hotéis

Hall 1.1 202,202a-d

Azuki Tours Sdn Bhd Hall 26.a 117

Azur Hotels & Resorts Hall 4.2 124,124a

Azura Hotels Hall 3.2 201

Azura Retreats Hall 21.a 128

B

B&B Casa Gemma di Armida Nicotera Hall 1.2 108,108a-c

B2Book srl Hall 6.1 124

B2Sky Travel Hungary Kft. Hall 1.1 204

Babylon Booking by Moonline Travel

and Tourism GmbH Hall 6.1 155

Bach Archiv Leipzig Hall 11.2 102

Bademtour Hall 1.2 201

Baden Airpark GmbH Hall 6.2b 201

Baden-Baden Kur- & Tourismus GmbH Hall 6.2b 201

Badisches Landesmuseum Hall 6.2b 201

Baglioni Maldives Pvt Ltd Hall 5.2a 108

Bahamas Out Island Promotion Board Hall 22.a 120

Bahamas Tourist Office Hall 22.a 120

Bahi Ajman Palace Hotel Hall 2.2 201

Bahia del Duque Hall 2.1 121

Bahía Príncipe Hotels & Resorts Hall 22.a 106

Bahnreisen Sutter Hall 4.1 255

Bahrain Tourism and Exhibitions

Authority Hall 4.2 204

Bahwan Tourism LLC Hall 2.2 204

Baikal-Complex, Ltd. Hall 3.1 315

Baki Uluslarasi Saglik & Turizm Cözümler Hall 3.2 201

Balears, Agencia D’Estrategia

Turistica Illes Balears Hall 2.1 102,102a

Bali Mandira Beach Resort & Spa Hall 26.a 114, 116

Bali Tropic Resort & Spa Hall 26.a 114, 116

Balkan Holidays Services Ltd. Hall 15.1 101

Balkan Natural Adventure Hall 1.2 211

Ballettzentrum Hamburg -

John Neumeier Hall 6.2a 102, 104

Baltic Blues Hall 18 130

Baltic Saltas Hall 18 131

Baltic Travel Group Hall 18 130

BalticVision Hall 18 111

Bamba Experience Hall 4.1 100

Banana Island Resort Doha by Anantara Hall 2.2 206

Banco Popular Dominicano S.A.

Banco Múltiple Hall 22.a 100,100a

Bandos Maldives Hall 5.2a 108

Banff & Lake Louise Tourism Hall 3.1 390

Bangkok Airways PCL Hall 26.b 231

Bangkok Hospital Hall 26.b 214

Bangkok Metropolitan Administration Hall 26.b 233

Bangladesh Tourism Board Hall 5.2a 112

Bantu Africa Travel Hall 21.a 121

Banyan Tree Kuala Lumpur Hall 26.a 117

Banyan Tree Phuket Hall 26.b 210, 211

Baobab Adventure Tours and Safaris Hall 21.a 128

Bara Bara 3.0 SL Hall 2.1 202

Baraka Destinations Hall 4.1 228

Barbados Tourism Marketing Inc. Hall 22.a 115

Barberyn Ayurvedic Beach Resort

(Pvt.) Ltd. Hall 5.2a 107

Barceló Gestión Hotelera Hall 2.1 101

Barcelò Hotels & Resorts Hall 22.a 100,100a

Barefoot Collection Fiji Hall 5.2a 114

Barefoot Havelock & The Serai Resorts Hall 5.2b 204

Bariloche - Tourist Promotion Entity Hall 23.b 203

Baron Hotels and Resorts, Egypt Hall 4.2 124,124a

Baron Travel Corporation Hall 26.a 125

Barut Hotels Hall 3.2 119

Barut Hotels Hall 25 104

Barzahlen.de (Cash Payment

Solutions GmbH) Hall 6.1 144h

Basanta Adventure Treks &

Expedition Pvt. Ltd. Hall 5.2a 105

Base Hotel Hall 1.2 224

Basecamp Explorer Hall 21.a 122

Basecamp Explorer Spitsbergen Hall 18 108

Basel Tourismus Hall 17 101a-c

Bask for all Hall 2.1 101,101a

Baskcoming Hall 2.1 101,101a

Basque Destination Hall 2.1 101

Basquelands Way Hall 2.1 101

Basquetour S.A., Baskenland Hall 2.1 101,101a

Basquetravel Hall 2.1 101

Bassin d’Arcachon Hall 1.1 201, 201a

BATAB Hall 3.2 201

Batam View Beach Resort Hall 26.a 114, 116

Bateaux Collection Hall 18 123

Bath und Bristol Hall 18 123

bauhaus100 Hall 16 100

Bauhaus-Archiv / Museum

für Gestaltung Hall 12 101

Baum & Zeit Beelitz-Heilstätten

Baumkronenpfad Hall 12 101

Bavaria Fernreisen GmbH Hall 25 137

Bay Watch Travel Agency Hall 1.2 116

Bayer. Staatsbad Bad Kissingen GmbH Hall 6.2b 311

Bayerische Staatsoper Hall 6.2b 301

Bayerischer Heilbäder-Verband e.V. Hall 6.2b 311

Bayerischer Landessportverband

e.V. BLSV Sportcamps Hall 4.1 110

Bayerischer Wald / TVO Hall 6.2b 311

Bayerisches Golf

& Thermenland / TVO Hall 6.2b 307

Bayerisches Staatsministerium

für Umwelt und Verbraucherschutz Hall 6.2b 311

BAYERN TOURISMUS Marketing GmbH Hall 6.2b 301

Bayerwald Media GmbH Hall 6.2b 311

BB-Promotion GmbH Hall 8.2 103a

BCD Travel Deutschland GmbH Hall 7.1a 100

bd4travel GmbH Hall 5.1 118

Be as a Local

Hall 1.2 108,108a-c

Be Live Collection Palace de Muro Hall 2.1 104

Be Live Hotels Hall 2.1 109

BE! Tourismus AG Hall 17 101a-c

Beach Rotana Hall 9 307

Beach Rotana - Residences Hall 9 307

Beachcomber Resorts + Hotels Hall 20 125

Beaches of Fort Myers & Sanibel Hall 3.1 305

BE-APARTHOTELS Hall 10.2 103

Beatriz Hoteles Hall 2.1 202

Beausite Park Hotel Hall 17 106

Beauty of Japan (Tobu Railway Group) Hall 26.a 102

BECKERBILLETT GmbH Hall 16 100

Beehive Hospitality Hall 6.1 123

Beethoven Jubiläums gGmbH Hall 8.2 102a-b

Beethoven Orchester Bonn Hall 8.2 103a

Beethovenfest Bonn Hall 8.2 103a

Beethoven-Haus Bonn Hall 8.2 103a

Beethoven-Haus Bonn Hall 16 100

Behörde für Kultur und Medien Hall 6.2a 102, 104

Beijing Haoqiao International

Travel Agency Limited Hall 6.1 118

Beijing Nimbus Travel Hall 26.c 306

Beijing Wtown Tourism Co., Ltd Hall 26.c 319

Beleon Group Hall 1.1 101,101a

Belgien-Tourismus Wallonie Hall 16 100

Belgium - visit.brussels Hall 10.2 103

Exhibitors list as of 19 February 2019 www.itb-berlin.com #9


EXHIBITORS FROM A TO Z / AUSTELLER VON A BIS Z

EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND

Belguis Tours Hall 4.2 124,124a

Belize Tourism Board Hall 22.b 207

Bella Aventura Costa Rica Hall 22.b 201,201a

Belmondo Viaggi Hall 1.2 102

Belo Luxury Safaris Hall 21.a 114

Benchmark Hotels & Resorts Hall 3.1 305

BenLeToni Tours Incoming Greece Hall 1.1 101,101a

Bensaude Hotels

Hall 1.1 202,202a-d

Benson Safaris Tanzania Hall 21.a 128

Bentour Reisen Hall 25 119

Beppler and Jacobson Montenegro Hall 1.2 219

Berchtesgadener Land Tourismus GmbH Hall 6.2b 309

Bergbau- und Gotikmuseum Leogang Hall 10.2 112

Berge & Meer Touristik GmbH Hall 25 151

Bergedorfer Schifffahrtslinie Buhr GmbH Hall 6.2a 102, 104

Bergen Reiselivslag Tourist Board Hall 18 132d

Bergerac Airport Dordogne Périgord Hall 1.1 201, 201a

Bergkristall - Natur und Spa

by Wellnessfinder Hall 9 109

BergSPA & Hotel Zamangspitze

by Wellnessfinder Hall 9 109

Berjaya Hotel & Resorts Hall 26.a 117

Berlin barrierefrei Hall 12 101

Berlin Erlebnisse Hall 12 101

Berlin Highlights GmbH Hall 12 101

Berlin Stars Hall 12 101

Berlin-Brandenburg, Gemeinschaftsstand Hall 12 101

Berliner Apotheker-Verein

Apotheker-Verband Berlin (BAV) e.V. Hall 24 102

Berliner Bezirke Hall 12 101

Berliner Morgenpost GmbH Hall 14.1 101

Berlinische Galerie Hall 12 101

Bermark Incoming GmbH Hall 12 101

Bernard Tours (Pvt.) Ltd. Hall 5.2a 107

berner+becker revenue

management GmbH Hall 7.1b 107

BERO BERLIN Eurolimousine Hall 18 117

Best Digital Solution Hall 1.2 202

Best Hotels

Hall 2.1 201,201a-c

Best Loved Hotels (The Great British

Hotel company) Hall 8.1 109

Best of Costa Rica Hall 22.b 201,201a

Best of Scandinavia Incoming Hall 18 132d

Best of Tours Ltd Hall 18 123

Best Reisen Hall 25 147

Best Sport Solution Hall 1.2 202

Best Time RV Hall 3.1 181

Best Western Hotels & Resorts Hall 9 309

Best Western Hotels & Resorts Albania Hall 9 309

Best Western Hotels & Resorts Armenia Hall 9 309

Best Western Hotels & Resorts Austria Hall 9 309

Best Western Hotels & Resorts Belgium Hall 9 309

Best Western Hotels & Resorts Bulgaria Hall 9 309

Best Western Hotels & Resorts Croatia Hall 9 309

Best Western Hotels & Resorts Cyprus Hall 9 309

Best Western Hotels & Resorts

Czech Republic Hall 9 309

Best Western Hotels & Resorts Denmark Hall 9 309

Best Western Hotels & Resorts Estonia Hall 9 309

Best Western Hotels & Resorts Finland Hall 9 309

Best Western Hotels & Resorts France Hall 9 309

Best Western Hotels & Resorts Germany Hall 9 309

Best Western Hotels & Resorts Great Britain Hall 9 309

Best Western Hotels & Resorts Greece Hall 9 309

Best Western Hotels & Resorts Hungary Hall 9 309

Best Western Hotels & Resorts Indonesien Hall 9 309

Best Western Hotels & Resorts Ireland Hall 9 309

Best Western Hotels & Resorts Irlande Hall 9 309

Best Western Hotels & Resorts Italy Sales Hall 9 309

Best Western Hotels & Resorts Japan Hall 9 309

Best Western Hotels & Resorts Laos Hall 9 309

Best Western Hotels & Resorts Latvia Hall 9 309

Best Western Hotels & Resorts Lithuania Hall 9 309

Best Western Hotels & Resorts Luxembourg Hall 9 309

Best Western Hotels & Resorts Malaysia Hall 9 309

Best Western Hotels & Resorts Myanmar Hall 9 309

Best Western Hotels & Resorts Netherlands Hall 9 309

Best Western Hotels & Resorts Norway Hall 9 309

Best Western Hotels & Resorts Philippines Hall 9 309

Best Western Hotels & Resorts Poland Hall 9 309

Best Western Hotels & Resorts Portugal Hall 9 309

Best Western Hotels & Resorts Romania Hall 9 309

Best Western Hotels & Resorts Slovenia Hall 9 309

Best Western Hotels & Resorts Spain Hall 9 309

Best Western Hotels & Resorts Sweden Hall 9 309

Best Western Hotels & Resorts Switzerland Hall 9 309

Best Western Hotels & Resorts Thailand Hall 9 309

Best Western Hotels & Resorts Turkey Hall 9 309

Best Western Hotels & Resorts USA Hall 9 309

Best Western Hotels & Resorts Vietnam Hall 9 309

Best Western Plus The Beachfront Hall 26.b 210, 211

Best Western Premier Sonasea Phu Quoc Hall 26.c 313

Best Western Santaka Hotels Hall 18 131

Best Western Vilnius Hall 18 131

BestSearch Media GmbH Hall 6.1 115

Besucher-Bergwerk und Museum

Kleinenbremen GmbH Hall 10.2 112

Beta Hotel Izmailovo Hall 3.1 608

Betterspace GmbH Hall 7.1c 102

Betuyab A.S.

(Belek Tourism Investors Association) Hall 3.2 114

Bewotec GmbH Hall 5.1 123

Beyond Experience Limited Hall 21.a 128

BFTK Nonprofit Ltd. Budapest F

esztivál-és Turisztikai Központ Hall 1.1 204

BG Rei Del Mediterrani Palace Adults only Hall 2.1 104

Bhara Tours Hall 26.a 114, 116

Bhaya Cruises Hall 26.c 313

BHM Media Solutions GmbH Hall 6.1 126

Bhutan - Happiness Kingdom Travels Hall 26.c 325

Bhutan - Wangchuk Tours & Treks Hall 26.c 312

Bhutan Dew Top Travel Hall 26.c 312

Bhutan Etho Metho Tours & Treks Hall 26.c 311b

Bhutan Expeditions Bhutan Expeditions Hall 26.c 312

Bhutan Footprints Travel Hall 26.c 312

Bhutan Green Travel Hall 26.c 312

Bhutan Norter Adventure Hall 26.c 312

Bhutan Phendey Jungney Travel Hall 26.c 312

Bhutan Soul Tour & Travel Hall 26.c 312

Bhutan Tour Operator Thimphu specialised

in Tours, Treks and Expedition Hall 26.c 312

Bhutan Tourism Corporation Ltd.

(BTCL) Hall 26.c 326

Bhutan Travel Bureau Hall 26.c 326a

Bhutan Travel Coordinator Hall 26.c 312

Bhutan Travel Gate Hall 26.c 312

Bhutan Travel Path Hall 26.c 312

Bhutan Utpala Tours Hall 26.c 312

Bhutan Wind Horse Tours,

Treks and Expeditions Hall 26.c 325a

Bhutan, Tourism Council Hall 26.c 312

Bianconi - Relais&Chateaux Palazzo

Seneca

Hall 1.2 108,108a-c

Biarritz Pays Basque - Tourist Office Hall 1.1 201, 201a

Biarritz Pays-Basque Hall 1.1 201, 201a

Bibione Live - Consorzio di Promozione

Turistica Hall 1.2 224

Bidvest Car Rental Hall 20 138

Bidy Tour Hall 26.a 114, 116

Biella Tourist Board

Hall 1.2 108,108a-c

Big Bus Tours Hall 18 123

Big Holiday International Hall 26.a 120

BigFoot Tours Hall 20 131

BigXtra Touristik GmbH Hall 25 172

Bilbao Bizkaia Hall 2.1 101

Bilbao Bizkaia Tourism Board Hall 21.b 215e

Bilderberg Hall 10.2 102

Bintan Lagoon Resort c/o Resort

Venture Pte Ltd Hall 26.a 122

Bio- und Wellnesshotel Alpenblick

by Wellnessfinder Hall 9 109

Birmingham, Alabama CVB Hall 3.1 222

Bi-tomo LLC Hall 3.1 608

Bizkaia Tourism Board Hall 2.1 101

Blanco Bar Tenerife Hall 2.1 202

Blau Mari Travel Services Spain Hall 2.1 201,201a-c

Blaues Band e.V. c/o FörderService GmbH Hall 11.2 101

Blau-Tourism, Events & Technology SL Hall 10.1 118

Bled Tourist Board Hall 17 109

Blenheim Palace Hall 18 120

Bliss Maldives Ptv. Ltd Hall 5.2a 108

Blu Hotels Spa Hall 1.2 223

Blu Isles Hall 22.a 115

Blu Mediterraneo sas Amalfi Coast Hall 1.2 108,108a-c

Blue Bay Hotels Zanzibar Hall 21.a 128

Blue Boat Company Hall 10.2 102

Blue Diamond Alsalam Resort Hall 2.2 104

Blue Dolphin Resort Hotel Activity

Travel Service Hall 1.1 101,101a

Blue Horizon Hall 5.2a 108

Blue Horizons Travel & Tours Co. Hall 26.a 125

Blue Lagoon Cruises Fiji Hall 5.2a 114

Blue Lagoon Group Hall 1.1 116

Blue Lanka Tours (Pvt) Ltd Hall 5.2a 107

Blue Moon Tours Hall 4.2 124,124a

Blue Poppy Private Limited Hall 26.c 325c

Blue Ribbon Bags Hall 6.1 129

Blue Valet Blue Valet Hall 6.1 105

bluegr Hotels & Resorts Hall 1.1 101,101a

Blumenfisch am Großen Wannsee Hall 12 101

BMP Holding/ Russian Vacation Hall 3.1 610

Bo Phut Resort & Spa Hall 26.b 217

Boardwalk Small Hotel Aruba Hall 22.a 104

Boat Bike Tours b.v. Hall 10.2 102

Boat Service Sightseeing Ltd Hall 4.1 241

Bochum Marketing GmbH Hall 8.2 101a

Bochumer Veranstaltungs-GmbH Hall 8.2 101a

Bodensee Airport Friedrichshafen Hall 6.2b 201

Body Worlds London Hall 18 120

Bohemia Hall 1.2 201

Bohemia Suites & Spa Hall 1.1 112

Bohinj Eco Hotel / Sunrose 7 Hall 17 109

Bohol Beach Club Hall 26.a 125

Boiana-MG Travel Company Hall 15.1 101

Bokun Hall 9 320

Bologna Welcome DMC

Hall 1.2 108,108a-c

Bonner Personen Schiffahrt eG Hall 8.2 103a

Bonotel Exclusive Travel Hall 3.1 343

Bontour Incoming - C.I. Travel Group Hall 18 124

Booking.com Hall 9 202, 218

Booking.com (Deutschland GmbH) Hall 7.1a 100

bookingkit GmbH Hall 4.1 247

BookingSuite Hall 6.1 135

BookLogic Hall 8.1 135a

BookOnlineNow - HotelAvailabilities Hall 7.1c 114

Boomerang Reisen Hall 5.2a 101

Boomerang Reisen GmbH Hall 20 120

Bordeaux Tourism & Conventions Hall 1.1 201, 201a

Bordeaux Wine Trip Hall 1.1 201, 201a

Borealis Destination Management Hall 18 111

Borgo Condé Wine Resort Hall 1.2 108,108a-c

Borgo San Luigi

Hall 1.2 108,108a-c

Borneo Adventure Sdn. Bhd. Hall 26.a 117

Borneo Eco Tours Sdn Bhd Hall 26.a 117

Borneo Faza Travel & Tours Sdn Bhd Hall 26.a 117

Borneo Nature Tours Sdn Bhd Hall 26.a 117

Borneo Trails Tours & Travel Sdn Bhd Hall 26.a 117

Borneo Wakid Adventures Sdn Bhd Hall 26.a 117

Borsa del Matrimonio in Italia Hall 1.2 108,108a-c

Boston Hotel Hamburg Hall 6.2a 102, 104

Bosuk Tours Ltd. Hall 26.a 124

BOSYS Software GmbH Hall 6.1 117

botanika GmbH Hall 6.2a 101

Botswana Tourism Organisation

Private Bag 275 Hall 20 131

Bougainvillea Beach Resort Hall 22.a 115

Bougainvillea Group Lodges Hall 21.a 128

Boundless Southern Africa Hall 4.1 263

Boundless Southern Africa Hall 20 107

BOYTAV Bodrum Peninsula

Promotion Foundation Hall 3.2 201

BQ Alcudia Sun Village Hall 2.1 104

BRAINtuning GmbH Hall 8.1 117

Brandenburgische Gesellschaft

für Kultur und Geschichte gGmbH -

Kulturland Brandenburg Hall 12 101

Brandenburgische Kurortund

Bäderverban Hall 12 101

Brändön Lodge & Pinebay Lodge Hall 18 108

Bratislava Tourist Board Hall 7.2b 103

Brauerei Beck & Co. Hall 6.2a 101

Bräutigam GmbH & Co. KG Hall 6.1 120

Bravo Adventures Hall 5.2a 121

Brayka Resorts Marsa Alam Hall 4.2 124,124a

Break in Italy

Hall 1.2 108,108a-c

Break Sokos Hotel Vuokatti Hall 18 108

Breeze Travel and Safaris Ltd Hall 21.a 121

Breezes Bahamas Hall 22.a 120

Bremen + Bremerhaven Hall 6.2a 101

Bremer Geschichtenhaus Hall 6.2a 101

Bremer Ratskeller, Weinhandel

& Versand, Großmarkt Bremen GmbH Hall 6.2a 101

Brice Tour Hall 25 145

Brighton Grand Pattaya Hall 26.b 218

Bristol Airport Hall 18 123

Bristol and Bath Cultural Destinations Hall 18 123

Britannia Tours Tour Operator Hall 17 109

British Airways operated by Comair Hall 20 138

British Virgin Islands Tourist Board Hall 22.a 124

Broadway Inbound Hall 3.1 205

Brøchner Hotels A/S Hall 18 132a

Brogibro Safaris

& Events Management Ltd. Hall 21.a 114

Broich Premium Catering GmbH Hall 8.2 103a

Brot für die Welt - Tourism Watch Hall 4.1 257

Brown Hotels Hall 7.2a 100

Browns Hotels & Resorts Hall 5.2a 107

BS Payone GmbH Hall 8.1 107

BSE Global Hall 3.1 205

BTP Bauer Touristik Hall 23.a 111

BTravel d.o.o. Best Travel Solution Hall 1.2 202

Bubu Resort Hall 26.a 117

Buchheim Museum der Phantasie Hall 6.2b 310

Bucintoro Viaggi S.R.L. Hall 1.2 224

Bucket List Experiences LLP Hall 5.2b 214a

Bucuti Beach Resort

& Tara Beach Resort Aruba Hall 22.a 104

Budapest Airport Ltd. Hall 1.1 204

Buddha Air Pvt. Ltd. Hall 5.2a 105

Buffalo Tours UK Limited Hall 26.b 201

Buffelsdrift Game Lodge Hall 20 138

Bulgaria Personalized Hall 15.1 101

Bulgarien - Ministerium für Tourismus Hall 15.1 101

Bundesagentur für Arbeit Hall 11.1 214

Bundesamt für Naturschutz Hall 24 101

BundesForum Kinder- und Jugendreisen e.V. Hall 4.1 118

Bundesgartenschau Erfurt 2021 gGmbH Hall 11.2 103

Bundesgartenschau Heilbronn 2019 GmbH Hall 6.2b 201

Bundesministerium für wirtschaftliche

Zusammenarbeit und Entwicklung (BMZ) Hall 4.1 200

Bundesverband der Gästeführer

in Deutschland e.V. Hall 12 102

Bundesverband führender

Schulfahrtenveranstalter e.V. Hall 4.1 112

Burg Hohenzollern Hall 6.2b 201

Burgas Municipality Hall 15.1 101

Burgenland Tourismus GmbH Hall 17 103

Burgmuseum Burg Liechtenstein Hall 10.2 112

Burgu Arjaan by Rotana Hall 9 307

Burj Khalifa - At the Top Hall 2.2 100

BurJuman Arjaan by Rotana Hall 9 307

Bursa Culture and Tourism

Promotion Union Hall 3.2 113

Bursa Kültür Turizm ve Tanitma

Birligi Baskanligi Hall 3.2 201

Bush Ways Safaris Hall 20 131

Business Visum GmbH Hall 7.1a 100

BUSSO Hall 6.1 106

Busy Rooms Limited Hall 8.1 124a

Butterflies (Pvt.) Ltd. Hall 5.2a 107

BUZZ DMC

Hall 1.1 202,202a-d

BUZZ DMC Hall 25 175

Buzzotel Services Hall 6.1 164

Bydgoszcz Metropolitan Area Hall 15.1 100

C

C.A.T. Company Central Asia Tourism

Kyrgyzstan and Silk Road Tours Hall 3.1 606

C.A.T.I.A. Hall 3.1 616a

#10 www.itb-berlin.com Exhibitors list as of 19 February 2019


B / C

EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND EXHIBITORS / AUSSTELLER HALL / HALLE STAND

C.O.T.I. Consorzio Operatori Turistici

Isola d’Ischia

Hall 1.2 108,108a-c

CA Customer Alliance GmbH Hall 8.1 108

Cabildo de La Gomera Hall 2.1 202

Cabo Verde, Ministério do Turismo

e Transporte Hall 21.b 208

Cabrits Resort & Spa Kempinski

Dominica Hall 22.a 118

CADIZGUÍA JGR SLU

Hall 2.1 201,201a-c

Cadw Hall 18 121

Caesar Premier Hotels Hall 7.2a 100

Caesars Entertainment Hall 3.1 231

Cairo International Tours Hall 4.2 124,124a

Cala Ratjada - Font de sa Cala - Canyamel

- Cala Mesquida - Capdepera Hall 2.1 123

Calabria Etnica

Hall 1.2 108,108a-c

CalMac Ferries Hall 18 123

Caloura Hotel Resort

Hall 1.1 202,202a-d

Camara Argentina de Turismo Hall 23.b 203

Cambodia, Ministry of Tourism Hall 26.b 225

Camellia Hills Hall 5.2a 106

Camino Abierto Hall 23.b 203

Camino Travel & Premio DMC Hall 22.b 201,201a

Camp Hwange & Hwange Bush Camp Hall 20 133

Camp Ripan AB Hall 18 108

Campbell - Bell Communications Hall 20 121,122

Campeggio Bella Italia Hall 1.2 224

Campeggio Paestrum SRL Hall 1.2 108,108a-c

Campervan North America LLC Hall 3.1 181

Camping Village Paradiso-Valore

Turismo SRL

Hall 1.2 108,108a-c

Canadian Gay & Lesbian Chamber

of Commerce Hall 21.b 215b

Canadian Tours International Hall 3.1 390

Canadian Travel Partners Hall 3.1 390

Canadvac Travel Services Hall 3.1 390

Canary Island Car S.L.U. CICAR Hall 2.1 209

Candelaria Tours Hall 23.b 208

Candelero Beach Resort Hall 3.1 405

CANDEO Hotels Hall 26.a 120

Cantabria, Sociedad Regional Cántabra

de Promoción Turistica, S.A. Hall 2.1 101

Caorle Hotel.IT Hall 1.2 224

Cap Negret S.A. Hotel in Altea-Alicante Hall 2.1 101,101a

Cape & Kantary Hotels Hall 26.a 107

Cape Dara Resort Pattaya Hall 26.b 218

Cape St Francis Hall 20 138

Cape Town Helicopters Hall 20 132

Capella Singapore Hall 26.a 122

Capital Centre Arjaan by Rotana Hall 9 307

Capital Travel & Tours Pvt. Ltd Hall 5.2a 108

Car Away By Avis Hall 1.1 201, 201a

Caraka Travelindo Hall 26.a 114, 116

Caravan & Camping Resort La Marmolada Hall 1.2 224

Caravan Kooch - Adventure Iran Hall 4.1 206

Caravantours

Hall 1.2 108,108a-c

Care Luxury Hotels & Resort Hall 26.a 117

Careundersun Hall 25 137

Caribbean Tourism Organisation Hall 22.a 119

Caribbean Tours - Cuba.Dominican

Republic.Haiti Destination Specialist Hall 22.a 107

Caribic Vacations Hall 22.a 102

Carlingford Adventure Centre Hall 4.1 104

Carlson Rezidor/ Radisson Blu Mauritius Hall 20 128

Carlson Wagonlit Travel (CWT) Hall 7.1a 100

Carnival Cruise Line Hall 25 125

Caronte & Tourist S.p.A. Hall 1.2 227

Carpe Diem Maldives Pvt Ltd Hall 5.2a 108

Casa Andina Hall 23.a 100

Casa Chameleon Hotels Hall 22.b 201,201a

Casa Conde Hotels Hall 22.b 201,201a

Casa de Campo Resort & Villas Hall 22.a 100,100a

Casa Emblemática Garaday Lanzarote Hall 2.1 202

Cascade Wellness & Lifestyle Resort Hall 1.1 202,202a-d

Castellón Tourism Board Hall 2.1 101,101a

Castilla La Mancha Instituto de

Promoción Exterior Hall 2.1 101,101a

Castilla Termal Hall 2.1 101,101a

Castillo del Buen Amor Hall 2.1 101,101a

Castle in Kórnik Hall 15.1 100

Cathay Pacific Airways Ltd. Hall 26.a 119

CATOD Hall 3.2 201

Caucasus Holidays Hall 15.1 102

Cavalieri Art Hotel Prestige Travel

Marketing Ltd. Hall 1.2 220

Cavo Spada Luxury Sports

& Leisure Resort & Spa Hall 1.1 112

CCP Condor Computer GmbH Hall 5.1 137

Celestyal Cruises Hall 25 101, 101a

Celtic Group Hostels CGH Limited Hall 4.1 104

Cendyn Hall 8.1 106

Centara Hotels & Resorts Hall 26.b 223

Centauro Rent a Car, S.L. Hall 2.1 101

Centennial Hotel Tallinn Hall 18 111

Center of Portugal Tourism Board Hall 1.1 202,202a-d

Center Parcs Hall 10.2 102

Center Parcs Germany GmbH /

Groupe Pierre & Vacances Hall 6.2b 305

Central Asia Travel Hall 3.1 616a

Central Asian Travel System Hall 3.1 605

Central Bohemia Tourist Board Hall 7.2b 102a

Central Sporthotel Hall 17 106

CentreVille Hotel & Experiences Hall 1.2 219

Centro Al Manhal Hall 9 307

Centro Barsha Hall 9 307

Centro Capital Centre Hall 9 307

Centro Capital Doha Hall 9 307

Centro Olaya Hall 9 307

Centro Salama Hall 9 307

Centro Shaheen Hall 9 307

Centro Sharjah Hall 9 307

Centro Waha Hall 9 307

Centro WestSide Hall 9 307

Centro Yas Island Hall 9 307

Centrovital Hotel Hall 12 101

Certified GmbH & Co. KG Hall 7.1a 100

Cesenatico Holidays

Hall 1.2 108,108a-c

Ceylon Tours Ltd. Hall 5.2a 107

CFK Spiesen Elversberg Hall 9 109

CGH Earth Hall 5.2b 206

CGH Earth Wellness Hall 21.b 214b

Chaka Camps Hall 21.a 128

Chamäleon Hall 25 181

Chamber of Corfu Hall 1.1 102

Chamber of Shipping Hall 3.2 201

Champagne Mercier Hall 1.1 201, 201a

Champagne-Ardenne Tourisme Board Hall 1.1 201, 201a

Champlung Hotels & Resort Hall 26.a 114, 116

Charming Cambodia Tours Hall 26.b 225

Charmission Travel Hall 4.1 231

Charter Traffic Hall 25 134

Chat Tours Hall 1.1 101,101a

Château du Clos Lucé -

Parc Leonardo da Vinci Hall 1.1 201, 201a

Château du Rivau Hall 1.1 201, 201a

CHC Hotels / Chnaris Hotel Management

Development & Consulting S.A. Hall 1.1 101,101a

Cheetah Safaris HALL 21A/121 Hall 21.a 121

Cheli & Peacock Safaris Hall 20 121,122

Chelsea Hotel Toronto Hall 3.1 390

Chemnitzer Wirtschaftsförderungsund

Entwicklungsgesellchaft mbH Hall 11.2 102

Chernobyl Tour LLC Hall 3.1 612

Chettinadu Mansion Hall 5.2b 210

Chickasaw Country Hall 3.1 140

Chiemgau Tourismus e.V. Hall 6.2b 309

Chiemsee-Alpenland Tourismus

GmbH & Co. KG Hall 6.2b 309

Children of Doom - Festival of Science Hall 13 200

Chilo Gorge Safari Lodge Hall 20 133

Hall 26.c

Stand 314

China - Ministry of Culture and

Tourism of People’s Republic China Hall 26.c 314

China Adventure Travel Co. Ltd. Hall 26.c 305

China Airlines Hall 25 128

China Airlines, German Branch Hall 26.a 121

China Eastern Airlines Hall 25 128

China Peace International Tourism Co., Ltd. Hall 25 175

China Southern Airlines Co., Ltd. Hall 26.a 110

China Tours HH Hall 26.c 318

China Travel Service (Hong Kong) Limited Hall 26.a 119

China Travel Service (Taiwan) Hall 26.a 121

Chirak Wholesaler & Tour Operator

GrayLine Chile Hall 23.b 204

Chobe Game Lodge Hall 20 131

Choice Hotels Australasia Hall 9 319

Choice Hotels Canada Inc Hall 9 319

Choice Hotels Europe Hall 9 319

Choice Hotels France Hall 9 319

Choice Hotels Germany & Central Europe Hall 9 319

Choice Hotels International Hall 9 319

Choice Hotels Italy Hall 9 319

Choice Hotels Scandinavia Hall 9 319

Choice Hotels UK Hall 9 319

Chrissima Tour SAS di Pastena Anna Maria Hall 1.2 108,108a-c

Christiansborg Palace Kronborg Castle Hall 18 132a

Churchill Safaris Hall 21.a 121

Ciao Travel Hall 26.c 308

CIBT Visum Centrale GmbH Hall 7.1a 100

Cima SRL

Hall 1.2 108,108a-c

Cinnamon Collection Zanzibar Hall 21.a 128

Cinnamon Hotels & Resorts Hall 5.2a 118

Cirque du Soleil Hall 3.1 231

Citadel Hotelsoftware GmbH Hall 8.1 108

Cité du vin Hall 1.1 201, 201a

Citrus Leisure Hall 5.2a 107

City Beds The Regent Orient Tours Hall 5.2a 107

City Centre Rotana Hall 9 307

City Circle Service GmbH Hall 12 101

City Cruises PLC Hall 18 123

City Hotel Oberland Hall 17 106

City Hotel Tallinn Hall 18 111

City Management Hamburg Hall 6.2a 102, 104

City of Brno Hall 7.2b 102a

City of Poznan Hall 15.1 100

City of Torun Hall 15.1 100

City Sightseeing Ltd. Hall 18 103

City Zabrze Hall 15.1 100

CityLoop Travel GmbH Hall 7.1a 100, 300

Citymax Hotels Hall 2.2 100

CitySightseeing Rotterdam Hall 10.2 102

Ciudades Patrimonio de

la Humanidad de España Hall 2.1 101

CK Domstadt-Hotels GmbH & Co. KG Hall 11.2 101

Clapnclip Clapnclip Hall 6.1 105

Clark Tours Hall 22.b 203

Classic Namibia Hall 20 111

Classic Portfolio Hall 20 121,122

Classic Safari Africa Hall 20 111

click around GmbH Hall 4.1 233a

Climber RMS Hall 7.1b 123

Clock Software Ltd. Hall 10.1 119

Cloudbeds Hall 8.1 129

CloudInn Hall 6.1 160

Club Agutaya Inc. Hall 26.a 125

Club de Golf Alcanada Hall 2.1 105

Club del Sole Camping Villages Hall 1.2 108,108a-c

Club Esse

Hall 1.2 108,108a-c

Club Magellan Ltd. Hall 15.1 101

Club Nena Hall 3.2 201

Cluster Dalmatia - Health Hall 21.b 214a

Cluster Festival in Bulgaria Hall 15.1 101

CN Travel Group Co., Ltd. Hall 6.1 113

CN TRAVEL, seijas y Otero S.L. Hall 2.1 101

Coastal Aviation Hall 21.a 128

Coastal South Carolina Hall 3.1 321

Coco Bodu Hithi Hall 5.2a 108

Coconut Court Hall 22.a 115

Cocoon Maldives Hall 5.2a 108

CODE2ORDER GmbH Hall 8.1 117

CodeGen Ltd Hall 5.1 128

Coeur des Îles Hall 22.a 109

Color Line GmbH Hall 18 132d

Colorado Ltd. Hall 20 128

Colorado Tourism Office Hall 3.1 270

COLTUR Peru Hall 23.a 100

Coltur Travel SRL

Hall 1.2 108,108a-c

Columbia Beach Resort Hall 1.1 110,110a

Columbus Cruise Center

Bremerhaven GmbH Hall 6.2a 101

Columbus Tours (Pvt) Ltd Sri Lanka Hall 5.2a 107

Columbus Travel Hall 26.b 226

Combase AG Korona Ticketsysteme Hall 16 100

Comintour DMC Incoming Tour

Operator to Russia Hall 3.1 608

Committee of Tourism Development

under the Government of the Republic

of Tajikistan Hall 3.1 623

Common Wadden Sea Secretariat

PROWAD LINK B2B & B2C Plattform Hall 4.1 216

Common Wadden Sea Secretariat UNESCO

Wadden Sea World Heritage Hall 4.1 230

Como Hotels and Resorts Hall 5.2a 108

Compass Tour Hall 3.1 616a

Computer-L.A.N. GmbH Hall 5.1 140

Comune di Capaccio Paestum Hall 1.2 108,108a-c

Comuni Associati

Hall 1.2 108,108a-c

Comwell Hotels Hall 18 100

Concardis GmbH Hall 5.1 131

Concept Chocolate Hall 10.2 103

Concorde Hotels & Resorts Hall 3.2 131

Concorde Hotels and Resorts Egypt Hall 4.2 124,124a

Concorde Travel Tours Hall 20 128

Condor Ferries Hall 18 124

Condor Flugdienst GmbH Hall 26.a 117

Condor Travel Hall 23.b 205

Con-Ex Latvia Tours Group Hall 18 130

conferencefinder.com Hall 9 109

Congress- und Tourismus-Zentrale

Nürnberg Hall 6.2b 303

conichi Hall 7.1c 106

Connaissance De Ceylan (Pvt.) Ltd. Hall 5.2a 107

Connections DMC Ltd. Hall 20 128

Connemara Wild Escapes Hall 4.1 104

Conrad Bangkok Hall 9 314

Conrad Cairo Hall 9 314

Conrad Maldives Rangali Island Hall 5.2a 108

Conseil Prefectoral du Tourisme

de Meknès (CRT-Meknès) Hall 21.b 213

Conseil Provincial du Tourisme

Ouarzazate (CRT-Ouarzazate) Hall 21.b 213

Conseil Régional du Tourisme de

Fes Boulemane (CRT-Fes Boulemane) Hall 21.b 213

Conseil Régional du Tourisme

de l’Oriental, (CRT Oriental) Hall 21.b 213

Conseil Régional du Tourisme

de Marrakech (CRT-Marrakech) Hall 21.b 213

Conseil Régional du Tourisme

de Rabat (CRT-Rabat) Hall 21.b 213

Conseil Régional du Tourisme

de Tanger Tétouan (CRT-Tanger Tétouan) Hall 21.b 213