Business Action | April / May 2019

April / May 2019 issue of the independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more. Subscribers get priority access of new issues of Business Action on publication. Subscribe at http://www.business-action.co.uk/subscription-packages

April / May 2019 issue of the independent North Devon-based business magazine covering news about business and enterprise in Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

Subscribers get priority access of new issues of Business Action on publication. Subscribe at http://www.business-action.co.uk/subscription-packages


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usiness<br />

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innovation<br />

news & views<br />

Blowing with the breeze?<br />

Time to achieve solid business growth<br />

A hotel for business events<br />

Quality venue for meetings and training<br />

Start-ups and expansion<br />

Enterprising individuals driving the economy<br />

Magnetic North Devon<br />

What attracted your business here?<br />

business-action.co.uk | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | @businessactionm

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business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk


Welcome to the second issue of<br />

<strong>Business</strong> <strong>Action</strong>, the independent<br />

North Devon-based<br />

business magazine.<br />

We were overwhelmed by<br />

the positive reaction to the<br />

first issue as we distributed<br />

copies across the area, from<br />

Chulmleigh to Bideford, from<br />

Lynmouth to Holsworthy. In<br />

response, we have increased<br />

print distribution by 25% to<br />

2,500 for this issue. You can<br />

also read the magazine online<br />

after the print copies have been<br />

distributed – subscribers get<br />

immediate access – see below.<br />

As promised, in this issue<br />

we cover businesses right<br />

across North Devon, not just<br />

in one or two big towns – no<br />

other business publication does<br />

this. Wherever possible, we<br />

try to meet or visit businesses,<br />

because you can’t beat seeing<br />

what people actually do and<br />

drinking in the atmosphere<br />

and experiencing what excites<br />

business owners.<br />

Blowing with the breeze<br />

As we write, Brexit is still in<br />

the balance and, we suspect,<br />

uncertainty will continue even<br />

after decisions are made and<br />

rejected again and again.<br />

This is not good for business,<br />

but the first rule of<br />

business is to assess the environment<br />

in which you operate<br />

and work out how to make the<br />

most of it.<br />

We all have to be smart,<br />

adaptable, resilient and the best<br />

we can possibly be. We also<br />

have to support each other. The<br />

best business support comes<br />

from each other’s businesses,<br />

so we need to be generous<br />

with our time and our advice<br />

to build an economy that can<br />

withstand anything.<br />


North Devon Enterprise Day<br />

We were discussing what could<br />

bring all businesses in the area<br />

together – and we mean all<br />

businesses, small and large,<br />

new and old, those in the big<br />

towns and those operating<br />

from remote farms across the<br />

800 square miles of North<br />

Devon – when we came up<br />

with the concept for North<br />

Devon Enterprise Day.<br />

This is a day to promote and<br />

celebrate enterprise in the area<br />

and what better way than the<br />

ultimate free lunch – the North<br />

Devon Enterprise Day Free<br />

Networking Buffet at BBxpo at<br />

Devon Hall, Bideford College?<br />

The date is Thursday 24<br />

October <strong>2019</strong> – you can<br />

register your place(s) at the<br />

buffet and for the free business<br />

exhibition and presentations at<br />

bbxpo19.eventbrite.co.uk.<br />

We are delighted that the<br />

Google Digital Garage will be<br />

presenting two workshops at<br />

the BBxpo – see page 8.<br />

There’s lots more you can<br />

get involved in on the day – see<br />

ndevonent.uk.<br />

In the meanwhile, we hope<br />

you enjoy reading this issue<br />

and find it useful.<br />

Subscribe for £40 per year<br />

<strong>Business</strong> <strong>Action</strong> subscribers receive:<br />

➤➤6 x print magazines per year posted to a UK mainland address<br />

➤➤Exclusive access to online version on date of publication plus<br />

download or print – non-subscribers have to wait for access<br />

➤➤Free listing in needitfindit.uk online directory<br />

➤➤Up to 3 free business event listings per month on web site<br />

Cover photo by Robert Zarywacz<br />

Subscribe online now at<br />

business-action.co.uk<br />

business<br />

ACTION<br />

Web site | business-action.co.uk<br />

Online version | business-action.uk<br />

Vol 1 Issue 2 – Apr/<strong>May</strong> <strong>2019</strong> – distribution 2,500 across North Devon<br />


NDMA Manufacturing Awards.................................................................... 2<br />

Market research firm’s success................................................................ 2<br />

Pinnacle Award for young people............................................................ 3<br />

Public unaware of how to recycle scrap metal................................. 3<br />

Power plant firm installs solar power.................................................... 3<br />

Commercial property firm celebrates 10 years................................ 4<br />

Online marketplace doubles transactions.......................................... 4<br />

Family loss leads to enterprising solution.......................................... 5<br />

Recycling equipment firm expands to meet demand.................... 6<br />

You can afford to advertise.......................................................................... 6<br />

Ilfracombe hotel is the business............................................................... 7<br />

BBxpo, exhibitors and presentations.................................................... 8<br />

Google Digital Garage courses................................................................. 8<br />

North Devon Enterprise Day....................................................................... 9<br />

Marley Comms to provide 4G Wi-Fi at BBxpo <strong>2019</strong> ...................... 9<br />

Welding business builds a promising future ................................... 10<br />

North Devon business events.................................................................... 10<br />

Does anyone actually know what they’re doing?............................ 11<br />

In the Hot Seat: Neil Hughes of Dartington Crystal....................... 12<br />

Design and branding locally and worldwide...................................... 13<br />

Healthier planet, healthier sales................................................................ 13<br />

Magnetic North Devon: Memories of a sparkling sea................... 14<br />

Lynton deli brings quality food to the high street........................... 15<br />

Candlemaker lights up customers’ lives.............................................. 15<br />

People...................................................................................................................... 16<br />

<strong>Business</strong> listings............................................................................................... 16<br />

Accessible accountants attract new clients...................................... 17<br />

Teamwear firm signs deal............................................................................. 17<br />

New roof for textile factory........................................................................... 17<br />


Robert Zarywacz<br />

Editor, Designer & Publisher<br />

t: 07971 176044<br />

e: robertz@business-action.co.uk<br />

@robertz<br />


Alan Williams<br />

Advertising & Publisher<br />

t: 07970 671192<br />

e: alan@business-action.co.uk<br />

© Need it Find it <strong>2019</strong>. All information in this magazine is published in good faith.<br />

Any views expressed are not necessarily those of the publisher, Need it Find it.<br />

Readers are strongly recommended to seek advice from an appropriate professional<br />

before taking any action on any topic discussed in the magazine and to check full<br />

terms and conditions of any products or services promoted in advertisements.<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 1

NEWS<br />

NDMA Manufacturing Awards<br />

The <strong>2019</strong> NDMA Awards are<br />

now open for entries with<br />

the aims of identifying and<br />

celebrating the expertise, technical<br />

specialisation, innovation,<br />

growth or other success<br />

of manufacturers and schools<br />

within North Devon.<br />

The 10 categories are:<br />

➤➤Manufacturer of the Year<br />

➤➤Team of the Year<br />

➤➤Apprentice of the Year<br />

➤➤Trainee of the Year<br />

➤➤Environmental Project of<br />

the Year<br />

➤➤Innovation of the Year<br />

➤➤Transformation of the Year<br />

➤➤<strong>Business</strong> Engagement in<br />

STEM and Schools<br />

Ofwat has delivered its verdict<br />

on water companies’ plans for<br />

its <strong>2019</strong> price review (PR19)<br />

submitted last September.<br />

It has been critical of many<br />

suppliers, who have been told<br />

to do more, but South West<br />

Water (SWW) has been held<br />

up as a shining light and an<br />

example to others.<br />

Setting a new standard<br />

SWW engaged Turquoise<br />

Thinking and several other<br />

agencies to deliver the research<br />

and customer insights to help<br />

formulate its PR19 proposal.<br />

Turquoise Thinking offers<br />

its market research services<br />

nationally and has its headquarters<br />

in Barnstaple.<br />

Ofwat commended<br />

SWW’s plan and the insights<br />

Turquoise provided, going so<br />

far as to say that these “set a<br />

new standard” for the water<br />

sector. While Severn Trent<br />

and United Utilities were also<br />

singled out for praise, and can<br />

join SWW in implementing<br />

their PR19 without further<br />

ado in Ofwat’s ‘fast track’<br />

category, Ofwat has told the<br />

other 14 water companies<br />

they need to revise their plans,<br />

following the model of the<br />

benchmark suppliers.<br />

Understanding the market<br />

Every one of the water<br />

companies conducted market<br />

research in formulating its<br />

➤➤Exporter of the Year<br />

➤➤Product of the Year<br />

Free to enter<br />

Any manufacturing business<br />

in the area can enter, both<br />

North Devon Manufacturers<br />

Association members and nonmembers,<br />

and the awards are<br />

free to enter. They are open to<br />

companies of any size – awards<br />

are judged on criteria relative<br />

to the individual organisation.<br />

The judging panel consists<br />

of individuals who support and<br />

promote manufacturing excellence<br />

across the South West of<br />

England.<br />

Deadline 26 <strong>April</strong><br />

The deadline for entries is<br />

Friday 26 <strong>April</strong> and the awards<br />

plan, but what did South West<br />

Water get so right compared<br />

with the other suppliers?<br />

Part of the answer lies with<br />

its long business relationship<br />

with its market researchers.<br />

Turquoise has 30 years’<br />

experience in utilities market<br />

research and has been working<br />

alongside South West Water<br />

since the 1980s. Few, if any,<br />

market research firms have<br />

will be presented at an evening<br />

function at the Barnstaple<br />

Hotel, Barnstaple on Thursday<br />

16 <strong>May</strong>. The event will be<br />

attended by entrants, members<br />

of NDMA, guests and the<br />

media, providing the opportunity<br />

for employers to reward<br />

their staff for their hard work<br />

and to network and share their<br />

expertise with others.<br />

Student awards<br />

Entries are also open for the<br />

NDMA’s North Devon Technology<br />

Awards – for students<br />

13-19 years – which aim to<br />

encourage the manufacturers<br />

of the future.<br />

These awards enable school<br />

and college students to showcase<br />

their technology projects<br />

Market research agency<br />

helps water company<br />

on to Ofwat fast track<br />

that level of knowledge and<br />

experience, and the ability to<br />

ask the right questions in the<br />

right way is what ultimately<br />

makes the difference.<br />

Turquoise dug into the<br />

qualitative side of the research<br />

by using a variety of tools.<br />

These included in-depth<br />

interviews, focus groups and<br />

co-creation groups. Other<br />

specific measures included:<br />

to win an industry award.<br />

There is also a £100 cash prize.<br />

Winners will receive their<br />

awards at the NDMA Awards<br />

event on Thursday 16 <strong>May</strong>.<br />

Entries are welcome from<br />

students independently, or<br />

through their school, college<br />

or institution. The deadline<br />

for student entries is 4pm on<br />

Wednesday 8 <strong>May</strong>.<br />

Students can submit<br />

excerpts from current projects<br />

that they are working on for<br />

their GCSE, A level, BTEC or<br />

similar courses. Please contact<br />

the NDMA to arrange for a<br />

STEM Ambassador to visit<br />

your school/college to discuss<br />

how current projects can be<br />

used and/or tailored for entry.<br />

■■Enter at ndma.org.uk<br />

➤➤Future customer research<br />

➤➤Regional investment<br />

research<br />

➤➤Retailer research<br />

➤➤Priority Services Register<br />

research<br />

➤➤Priorities and measures<br />

research<br />

➤➤OPM scoping research<br />

Challenges ahead<br />

PR19 was always going to<br />

be a tough challenge. Rachel<br />

Fletcher, Ofwat chief executive,<br />

put it that the regulator<br />

has essentially demanded that<br />

water companies “deliver more<br />

for less” over the next five<br />

years. In any industry, that is<br />

going to be a big ask, and to<br />

come up with a plan that will<br />

deliver demands full colour<br />

market insights.<br />

Fletcher praised South<br />

West Water along with the<br />

other fast-tracked suppliers<br />

for delivering plans that will<br />

improve efficiency, ensure they<br />

meet their statutory obligations<br />

and deliver “more of<br />

what matters” to the communities<br />

that they serve over the<br />

coming five years. She said<br />

that the gauntlet has now been<br />

thrown down to the other<br />

water companies in England<br />

and Wales to meet this same<br />

high standard.<br />

■■Details 01271 337100 or<br />

thinkturquoise.com<br />

2 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

Pinnacle Award offers £3,000 prize to young people<br />

The <strong>2019</strong> Pinnacle Award,<br />

organised by the Exmoor<br />

Society, is now open to young<br />

people aged 18 to 27 years<br />

who live, work or study in the<br />

Greater Exmoor area.<br />

The award offers up to<br />

£3,000 to an individual or<br />

group who have an idea for<br />

a business venture based<br />

on Exmoor, for example, in<br />

agriculture, forestry, food and<br />

drink, conservation, horticulture,<br />

craft, tourism, or any<br />

outdoor land-based activity.<br />

Now in its eighth year, the<br />

award was established to help<br />

young entrepreneurs live and<br />

work on Exmoor. As a conservation<br />

body, the society fully<br />

recognises the importance of<br />

providing opportunities for<br />

young people to continue to<br />

live in the area by encouraging<br />

entrepreneurial activity.<br />

The award also helps to<br />

promote the idea that beautiful<br />

landscapes and livelihoods<br />

in a National Park do<br />

go together. Previous applications<br />

have come from people<br />

making cider and developing a<br />

herd of pedigree cattle.<br />

So far the award has helped<br />

fund young people either<br />

setting up or developing<br />

businesses such as agricultural<br />

contracting, country<br />

clothing and woodland<br />

management. There were<br />

three successful applicants<br />

in 2018: Polly Goodman,<br />

Philip Stephens and Camilla<br />

Waterer, who were developing<br />

respectively goat meat from<br />

local herds, vehicle canopies<br />

from lightweight material and<br />

horse-drawn carriage rides<br />

over the moor for celebrations<br />

and special picnics. All<br />

three applicants impressed the<br />

judges so much that trustees<br />

decided to offer the full award<br />

to each one.<br />

Public unaware of how to recycle scrap metal<br />

Members of the public prefer<br />

to take their metal waste to a<br />

local council recycling centre<br />

instead of a metal recycling<br />

company, according to a recent<br />

survey by YouGov for a leading<br />

UK metal recycler.<br />

65% prefer this option,<br />

not realising that regulated<br />

recyclers not only genuinely<br />

recycle scrap metal, but will<br />

pay to receive it. Only 32% said<br />

they would sell to a scrap metal<br />

company, and a ‘worrying’ 1%<br />

said they would fly-tip it. The<br />

remainder would pay someone<br />

externally to take it away<br />

directly from their home.<br />

“If the results coming out of<br />

the survey are to be believed, it<br />

is very worrying,” says Martin<br />

Mogford, managing director of<br />

SWM. “As the region’s leading<br />

metal recycler, we strongly<br />

believe that promoting the need<br />

to recycle all metal is a fundamental<br />

part of what we do.<br />

“SWM want the general<br />

public to be aware that we<br />

welcome their business, and<br />

are investing to make our yards<br />

more welcoming. The public<br />

could be missing out so we<br />

want them to know that now<br />

it is easier than ever to sell<br />

waste metal to SWM. Not only<br />

do you get the peace of mind<br />

knowing that your metal is<br />

recycled efficiently, but you also<br />

get paid for it.”<br />

As part of a global recycling<br />

programme, SWM has also<br />

launched an initiative which<br />

gives back to local charities<br />

and organisations who support<br />

scrap metal recycling through<br />

their metal recycling yards.<br />

For every tonne of waste metal<br />

purchased, SWM will donate<br />

a percentage to a nominated<br />

charity or organisation. During<br />

March it supported North<br />

Devon Hospice.<br />

As a family business, SWM<br />

is proud to support an initiative<br />

recognising that businesses<br />

can make a difference to<br />

Winner Polly Goodman is developing goat meat from local herds<br />

local communities and to the<br />

environment. It believes the<br />

metals recycling industry,<br />

while being a driver of the<br />

circular economy, faces many<br />

challenges. This includes scrap<br />

yards who pay cash for scrap<br />

metal, which is illegal. It is also<br />

illegal to receive cash for scrap.<br />

Yards such as SWM, which<br />

is a Metal Recycling Association<br />

member, ensure they are<br />

environmentally compliant,<br />

pay close attention to the<br />

health and safety and welfare of<br />

their employees, and support<br />

the local community.<br />

Anyone can take scrap<br />

metal to one of SWM’s yards in<br />

Barnstaple, Bideford or South<br />

Molton and receive payment<br />

in addition to raising funds for<br />

worthy local causes.<br />

■■Details 01769 572184 or<br />

swmrecycling.co.uk<br />

Got a North Devon business news story?<br />

<strong>Business</strong> <strong>Action</strong> wants your business news. Whether you’re a<br />

new start-up, a sole trader or an established company, we want to<br />

hear from you and can even visit your business to interview you.<br />

Contact us now on 07971 176044 or news@business-action.co.uk<br />

Exmoor Society chairman<br />

Rachel Thomas, said: “There<br />

is a great deal of concern that<br />

young people have to leave<br />

Exmoor because of the lack<br />

of employment. By providing<br />

seed core money through the<br />

Pinnacle Award, the society<br />

hopes to enable them to stay<br />

in the area and keep the moor<br />

alive and thriving.”<br />

The society aims to attract<br />

even more entries this year<br />

before the closing date of<br />

30 June <strong>2019</strong>. Entry is via a<br />

simple form with a reference<br />

from a mentor or sponsor.<br />

■■Enter at exmoorsociety.com<br />


Power plant factory<br />

installs solar panels<br />

TDK Corporation has installed<br />

solar panels at its power supply<br />

manufacturing facility in Ilfracombe<br />

to help power the whole<br />

factory, including its recently<br />

opened EMC test facility. The<br />

company anticipates a return<br />

on investment in the 92kWh<br />

solar array in five years.<br />

“The west facing roof of<br />

‘Factory 2’ is the ideal place to<br />

install solar panels as it gets<br />

maximum exposure to the sun,<br />

while being obscured from<br />

general view,” explains Geoff<br />

Wilby, joint managing director,<br />

TDK-Lambda UK. “From day<br />

one, the solar panels will significantly<br />

reduce expenditure on<br />

energy, whilst showing local<br />

residents and our customers<br />

our continued commitment to<br />

improving the environment.”<br />

The solar panels, combined<br />

with an upgrade of the lighting<br />

system to LED technology, aim<br />

to minimise the whole facility’s<br />

grid power requirements.<br />

■■Details uk.tdk-lambda.com<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 3

people and companies from<br />

purchasing or leasing businesses<br />

or business premises. In<br />

fact, our pipeline is the strongest<br />

it has been in 10 years, so<br />

from a buyer’s point of view<br />

the confidence is still there that<br />

they want to purchase.<br />

“More of the difficultly<br />

might be in a few months time<br />

NEWS<br />

Commercial property and business specialists<br />

celebrate 10 years<br />

If ever there was a difficult<br />

time to set up a specialist estate<br />

agency in the sale and letting of<br />

commercial property and business,<br />

you would probably pick<br />

a few months after the Lehman<br />

Brothers bank collapsed,<br />

when the ‘Great Depression’<br />

or ‘Financial Crisis’ was really<br />

at its worst. However, this is<br />

when James Doble established<br />

JD Commercial and now in<br />

<strong>2019</strong> the firm is celebrating its<br />

10-year anniversary.<br />

James himself has been<br />

dealing with commercial property<br />

and businesses throughout<br />

Devon, Cornwall and Somerset<br />

for longer than this, with more<br />

than 20 years’ experience. He<br />

says that since establishing the<br />

business, “although the market<br />

remains challenging, there is<br />

seemingly a growing number<br />

of those who want to be their<br />

own bosses and run a business<br />

or those wanting to move to<br />

the area for a home and income<br />

lifestyle change, whether that is<br />

renting a workshop to establish<br />

a business or buying a going<br />

concern B&B, tea room or<br />

cottage complex.”<br />

With many of the challenges<br />

in the market at present<br />

appearing to come from issues<br />

surrounding Brexit, James says:<br />

“Although Brexit is still up in<br />

the air, this is not deterring<br />

Applegate Marketplace, based<br />

in Barnstaple, has doubled<br />

the number of transactions<br />

it handled in 2018 compared<br />

with 2017. The online marketplace<br />

matches buyers sourcing<br />

products and services with<br />

suppliers across the world.<br />

Jack Richards, marketing<br />

communications executive at<br />

Applegate, cites three mains<br />

reasons for the increase: repeat<br />

usage, word of mouth and<br />

artificial intelligence.<br />

“We have placed emphasis<br />

on retaining site users and<br />

encouraging them to place<br />

multiple requests for quotation<br />

on a repeat basis,” says<br />

Jack. “We know that not only<br />

does this mean the buyer’s<br />

purchasing process becomes<br />

habitual, but that this in turn<br />

increases the likelihood of them<br />

proceeding with the purchase<br />

from our supplier base.”<br />

James Doble of JD Commercial<br />

when these deals have gone<br />

through, as there does not<br />

appear to be the stock coming<br />

on the market to replace these<br />

soon-to-be-sold and leased<br />

premises. <strong>May</strong>be it is a case<br />

that buyers have more confidence<br />

and desire to purchase<br />

than prospective sellers think?<br />

If this is the case, now may be<br />

Online marketplace<br />

doubles transactions<br />

While Applegate invests<br />

heavily in technology, it also<br />

recognises how traditional<br />

advertising and PR add<br />

value, and, as well as working<br />

with global businesses and<br />

organisations, Jack works<br />

with businesses locally. This<br />

approach is generating significant<br />

numbers of referrals<br />

and recommendations which<br />

have contributed to the large<br />

increase in transactions.<br />

Complementing this<br />

human approach, Anneka,<br />

Applegate’s artificial intelligence<br />

tool, continuously<br />

searches social channels to<br />

identify possible leads. This<br />

AI tool frees up employees so<br />

they can follow up leads and<br />

strike while the iron is hot.<br />

“Our substantial transactional<br />

growth is not down<br />

to any one thing,” adds Jack.<br />

“We see buyers coming back<br />

to us in numerous industries,<br />

particularly in manufacturing/<br />

engineering, promotional<br />

printing and digital agencies<br />

and web design. Often, we<br />

notice that these repeat within<br />

the same industry, but also in<br />

other industries too. As with<br />

many services, I believe that it<br />

is through providing a service<br />

people find useful and easy<br />

which will see them return.”<br />

Established in 1996,<br />

Applegate now employs a team<br />

a good time to consider a sale,<br />

when purchaser confidence is<br />

high but supply of stock is low.<br />

“For those who are considering<br />

a sale, we offer a free no<br />

obligation marketing appraisal,<br />

whether you put your property<br />

on the market straightaway<br />

or in five years’ time. We are<br />

happy to meet prospective<br />

clients and offer our advice<br />

with a view that hopefully we<br />

will do some business with<br />

them in the future.<br />

“Whatever happens around<br />

Brexit, one factor remains<br />

consistent: the quality and<br />

speed of response is something<br />

that is key to what<br />

we offer at JD Commercial,<br />

and something that clients<br />

and purchasers appreciate.<br />

Whether it is a voicemail,<br />

email, text, Facebook message<br />

or Twitter comment, who<br />

wants to be waiting 24 hours to<br />

be responded to? We find the<br />

key to offering first class service<br />

is client contact.”<br />

James is happy to discuss<br />

any aspect of buying or selling<br />

a business or commercial<br />

property in Devon, Cornwall<br />

or Somerset and is looking<br />

forward to JD Commercial<br />

working with clients old and<br />

new in the years ahead.<br />

■■Details 01237 424053 or<br />

jd-commercial.co.uk<br />

of 31 at its office on Petroc’s<br />

Sticklepath campus. A technology<br />

leader, it launched its<br />

Applegate PRO eprocurement<br />

system in 2016 and in 2017<br />

secured an Innovate UK grant<br />

to develop its artificial intelligence<br />

and machine learning<br />

technology.<br />

In partnership with the<br />

Institute of Data Science and<br />

Artificial Intelligence at the<br />

University of Exeter, Applegate<br />

now develops machine<br />

learning systems, continually<br />

enhancing the matching of<br />

suppliers to buyers’ requests.<br />

Applegate is also a Strategic<br />

Partner of the US Department<br />

of Commerce International<br />

Trade Administration. While<br />

operating globally, Applegate<br />

retains its established base in<br />

North Devon.<br />

■■Details 0345 600 7177 or<br />

applegate.co.uk<br />

4 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

NEWS<br />

Losing a family member is<br />

difficult at any time of life, but<br />

when James Dawson experienced<br />

a family loss, he realised<br />

there was a lack of interactive<br />

resources available for children<br />

and decided to create a solution.<br />

The result was Off To The<br />

Stars, a unique interactive kit<br />

to help children deal with the<br />

bereavement process.<br />

“I wanted to give children a<br />

pathway to manage their grief<br />

in an interactive and nonthreatening<br />

way, providing a<br />

positive outlook on life,” says<br />

James. “I started the business<br />

in 2017 during a college<br />

enterprise project but started to<br />

grow it in 2018.”<br />

Initially, James created the<br />

concept and built the brand<br />

and then built social media<br />

profiles and a web site incorporating<br />

a selling platform.<br />

The kits, which were<br />

developed alongside a child<br />

psychologist to ensure they are<br />

beneficial to children, include<br />

a children’s illustrated book,<br />

sunflower seeds, a wish string<br />

bracelet and an individual star<br />

certificate enabling the child<br />

to name a star after their loved<br />

one. The aim is to support<br />

All year 24/7 business services<br />

Contemporary meeting venue<br />

Great facilities & services<br />

Choice of packages<br />

Including activities<br />

Training events<br />

Call today for our business package<br />

prices & details 01271 862446<br />

ilfracombecarlton.co.uk<br />

Banner 2.indd 1 20/03/<strong>2019</strong> 16:20:58<br />

Family loss leads to enterprising solution<br />

children in understanding<br />

the concept of loss and how<br />

to deal with their emotions as<br />


James Dawson of Off To The Stars<br />

they pass through the different<br />

stages of grief.<br />

“The products are sold<br />

online, which has reached<br />

great success,” adds James.<br />

“Customers can purchase their<br />

kits swiftly and without added<br />

hassle, which they do not need<br />

due to the subject. I have also<br />

had kits purchased by charities<br />

and stocked in small stores.<br />

“I market my products on<br />

Facebook mainly, but also use<br />

Instagram to boost day-to-day<br />

activities.”<br />

James, who is 18 years old<br />

and currently studying a <strong>Business</strong><br />

Access course at Petroc,<br />

sees a bright future for Off To<br />

The Stars and hopes to expand<br />

products and stock them in<br />

larger stores to increase sales:<br />

“I have great aspirations and<br />

would love to build my career<br />

on it. However, I have another<br />

business which I would like<br />

to expand on, as well as future<br />

business ventures.”<br />

■■Details offtothestars.com<br />

Are you a young<br />

entrepreneur?<br />

<strong>Business</strong> <strong>Action</strong> aims to<br />

support young people 18–30<br />

starting businesses. Contact<br />

us with your story at<br />

news@business-action.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 5

NEWS<br />

Recycling equipment firm expands to meet<br />

growing demand<br />

A request to source a<br />

machine for baling cardboard<br />

in 2003 led to the creation of<br />

a North Devon company that<br />

supplies recycling machinery<br />

to customers including Heinz,<br />

Nestlé, Twinings, UPS, Viridor<br />

and other household names<br />

across the UK.<br />

Founder Gordon Webber<br />

supplied a RamPack 60 –<br />

the first machine sold by<br />

the company – to a friend’s<br />

Barnstaple company and now<br />

Mardon Recycling Machinery,<br />

based on Pathfields <strong>Business</strong><br />

Park in South Molton,<br />

supplies a range of new,<br />

second-hand and refurbished<br />

waste and recycling machines<br />

to its customers. The company<br />

is now headed by managing<br />

director Dennis Henry, who<br />

is the driving force behind<br />

its year-on-year continued<br />

growth. Dennis has a fervent<br />

belief in the recycling agenda,<br />

leading by example with a<br />

‘can do’ approach to customer<br />

waste solutions, and an insistence<br />

that the company fulfils<br />

its promise of “we say what we<br />

do and do what we say”.<br />

Mardon’s equipment can<br />

handle general waste, card,<br />

plastic, cans, glass and wood,<br />

and the company offers<br />

customers a free survey – by<br />

Mardon Recycling Machinery supplies static compactors and balers<br />

phone, email or visit – to<br />

establish existing waste<br />

streams and recycling practices<br />

so that it can recommend<br />

the most cost-effective<br />

solution. Its product range<br />

includes vertical balers, semi<br />

and fully automatic horizontal<br />

balers, static and portable<br />

compactors together with<br />

a range of bespoke peripherals,<br />

such as conveyors and<br />

shredders. Equipment can<br />

be purchased outright while<br />

finance options are available<br />

together with Mardon’s own<br />

contract rental scheme.<br />

Recycling, waste reduction<br />

and the environment are very<br />

important considerations<br />

You can afford to advertise<br />

Many businesses think it’s<br />

too expensive to advertise<br />

in magazines, so <strong>Business</strong><br />

<strong>Action</strong> has developed advertising<br />

packages providing a<br />

whole year of advertising – six<br />

consecutive adverts – for as<br />

little as £125 for business cardsize<br />

adverts.<br />

How do we do this? With<br />

pricing that’s keen for advertisers<br />

and viable for us. Our<br />

pricing is transparent – we<br />

don’t discount. We do reward<br />

customers advertising in five<br />

issues with a sixth free advert.<br />

■■To advertise in <strong>Business</strong><br />

<strong>Action</strong>, contact Alan Williams<br />

on 07970 671192 or<br />

alan@business-action.co.uk<br />

for every business and in<br />

everyday life, and Mardon<br />

finds that more businesses<br />

are taking an interest for a<br />

number of reasons, including<br />

sustainability, source of<br />

income and savings on costs.<br />

A big factor for recycling is<br />

what can be earned through<br />

rebates for baled products and<br />

Mardon’s mill-sized balers are<br />

very popular for cardboard<br />

recycling. Mardon’s balers<br />

and waste compactors help<br />

companies by providing more<br />

cost-effective transport of<br />

waste and, where applicable,<br />

rebates on materials such as<br />

cardboard. They also help<br />

companies meet the requirements<br />

of ISO14001 with<br />

regard to recycling targets.<br />

Mardon’s team of in-house<br />

engineers complete machine<br />

refurbishments, bringing<br />

second-hand machines back<br />

to their best without compromising<br />

performance, while its<br />

team of field engineers repair<br />

and maintain all types and<br />

brands of recycling machinery<br />

nationwide, as well as<br />

providing training and repairs.<br />

Demand for Mardon’s<br />

recycling machinery and<br />

services continues to grow<br />

and the company is currently<br />

expanding its sales and<br />

engineering teams to meet this<br />

growing need.<br />

■■Details 0800 587 3028 or<br />

mardonbalers.co.uk<br />

6 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

Ilfracombe hotel is the business<br />

A Victorian hotel in Ilfracombe<br />

now offers businesses 21st<br />

century style and facilities<br />

following a £1.25 million refurbishment<br />

programme.<br />

Owners Michael Rebeiro<br />

and Eliot Seabourn-Wren<br />

have redesigned and furnished<br />

the Carlton Hotel, near the<br />

seafront, to de luxe, four-star<br />

standard, having refurbished<br />

its 39 rooms plus the restaurant,<br />

lounges and reception.<br />

They have also added a gym,<br />

library and dedicated boardroom<br />

and workshop facilities,<br />

fully equipped with superfast<br />

broadband, smart TVs and<br />

everything needed for a<br />

productive off-site meeting or<br />

customer event.<br />

Michael, who has more<br />

than 20 years’ experience in<br />

remodelling five-star hotels<br />

in London, said they started<br />

looking to buy a hotel in Kent<br />

or Essex, but were sent the<br />

Carlton’s details. After viewing<br />

other local hotels, Michael said<br />

the Carlton’s potential stood<br />

out and in August 2015 they<br />

took ownership of a bookedup<br />

hotel, embarking on what<br />

Michael describes as their<br />

mission to “own a hotel we<br />

would want to stay in”.<br />

Since then, they have fully<br />

refurbished the main building,<br />

creating a contemporary feel<br />

sympathetic to the original<br />

architecture. All bedrooms<br />

include tiled bathrooms with<br />

underfloor heating, double<br />

glazing, flat screen TV, laptop<br />

safe and personal bar plus many<br />

Hospitality is vital to the North Devon economy, but the sector<br />

depends on businesses with vision investing in the highest<br />

standards of facilities and service. Robert Zarywacz visited the<br />

Carlton Hotel in Ilfracombe to see how its owners have transformed<br />

the Victorian building into a haven for business and leisure guests<br />

personal touches to make each<br />

guest’s stay extra special.<br />

Michael and Eliot ensure<br />

that the focus on physical<br />

comfort is matched by high<br />

standards of service. The original<br />

full-time staff of two has<br />

expanded to a team of seven<br />

supported by a further eight<br />

part-time members. With the<br />

hotel open 365 days a year, they<br />

take their responsibilities as<br />

employers seriously and aim to<br />

provide all-year-round employment<br />

to maintain a motivated<br />

team who enjoy creating the<br />

best possible experience for<br />

guests. Eliot adds that the team<br />

are really focused on this and<br />

are continually developing,<br />

supported by a training and<br />

development programme<br />

plus team wellbeing sessions<br />

including yoga and the gym.<br />

With refurbished accommodation,<br />

dedicated business<br />

facilities, a team dedicated<br />

to providing the best service,<br />

what else can businesses expect<br />

for their events? Eliot points<br />

out the Carlton Club bar and<br />

brasserie, which serves simple<br />

dishes prepared from scratch<br />

with ingredients sourced from<br />

many local suppliers. This is<br />

a deliberate choice and some<br />

95% of the Carlton’s spend<br />

is local and includes West<br />

Country meat from Tony the<br />

Butcher near Muddiford, fish<br />

and seafood from Appledore<br />

market, seasonal vegetables<br />

from Broadlands Farm,<br />

Braunton, and craft beers from<br />

Lynmouth’s Madrigal Brewery.<br />

Located near Croyde,<br />

Woolacombe and two shooting<br />

grounds, the Carlton is the<br />

ideal base for corporate activity<br />

days and it offers a choice of<br />

packages: Refresh and Energise,<br />

Michelin (including dining<br />

at Thomas Carr at The Olive<br />

Room, North Devon’s only<br />

Michelin starred restaurant)<br />

and Engage (featuring artisan<br />

or outdoor activities).<br />

Michael and Eliot’s vision for<br />

the Carlton Hotel has come to<br />

fruition and it now offers businesses<br />

all they could want.<br />

■■Details 01271 862446 or<br />

ilfracombecarlton.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 7


BBxpo is taking shape fast with<br />

exhibitors booking stands, the<br />

presentations programme now<br />

being confirmed and the North<br />

Devon Enterprise Day Free<br />

Networking Buffet organised.<br />

Thursday 24 October <strong>2019</strong><br />

Put the date in your diary now<br />

to make sure you take part in<br />

North Devon’s most enterprising<br />

event at Devon Hall,<br />

Bideford College.<br />

Book exhibition space now<br />

To take part in the exhibition,<br />

please book your space now<br />

to guarantee your stand. Stand<br />

prices are £75 for a small stand<br />

and £125 for a large stand. All<br />

exhibitor packages include free<br />

promotion on the event web<br />

site, in the printed and online<br />

editions of <strong>Business</strong> <strong>Action</strong><br />

magazine, in the official event<br />

guide and in social media<br />

posts. For full exhibitor details<br />

and to book your space, please<br />

visit bbxpo.uk<br />

Register as visitor(s)<br />

Entry to BBxpo, all presentations<br />

and the North Devon<br />

Enterprise Day Networking<br />

Buffet is free.<br />

We are delighted to welcome<br />

the Google Digital Garage, who<br />

will be presenting two courses<br />

at the event (see below).<br />

We are also pleased to host<br />

the ultimate free lunch at the<br />

North Devon Enterprise Day<br />

Free Networking Buffet.<br />

Make sure you guarantee<br />

your places by registering at<br />

bbxpo19.eventbrite.co.uk<br />

Get free digital<br />

skills at BBxpo<br />

Google is bringing its Google Digital Garage to BBxpo on 24<br />

October <strong>2019</strong>, offering North Devon businesses free advice and<br />

coaching on their digital skills to help them grow in their business,<br />

career or confidence.<br />

The Google Digital Garage is one of Google’s flagship investment<br />

programmes in the UK, where anyone can come and learn<br />

free digital skills through a range of courses or 1:1 sessions. Since<br />

launching the Google Digital Garage in 2015, over 300,000 people<br />

have benefitted from Google’s free face-to-face training on digital<br />

know-how across 250 locations in the UK.<br />

Two courses will be available at BBxpo, where visitors can stay<br />

as little or as long as they like:<br />

➤➤Build Your Personal Brand Online – Learn to identify your<br />

brand, build and protect your online presence, and share<br />

content to your network<br />

➤➤Get Your <strong>Business</strong> Visible on Google – Get your business<br />

visible on Google Maps and Search.<br />

BBxpo co-organiser Alan Williams said: “The Google Digital<br />

Garage visiting North Devon is a great opportunity for business<br />

people to gain new skills and knowledge. As we are so remote,<br />

digital branding and communication are vital for reaching more<br />

customers and fulfilling business potential. These sessions will be<br />

invaluable for anyone determined to grow their business.”<br />

Ronan Harris, Google UK & Ireland managing director, said:<br />

“In the digital age, a basic understanding of how the online world<br />

works is useful and when it comes to business, it’s essential. We<br />

are delighted to bring the Google Digital Garage to North Devon<br />

and ensure everyone has access to free digital skills workshops and<br />

1:1 coaching. We hope you’ll pop in and get the skills you need to<br />

become more confident online, grow your career or business, and<br />

maybe even launch the next big idea.”<br />

■■To book your free place(s) for sessions, please register online<br />

at bbxpo19.evenbrite.co.uk Find out more at<br />

learndigital.withgoogle.com/digitalgarage/<br />

bbxpo.uk #BBxpo<br />

EXHIBITORS – Book your stand now at<br />

bbxpo.uk<br />

Confirmed <strong>2019</strong> exhibitors include<br />

Clarity Copiers North Devon | claritynorthdevon.co.uk<br />

Advice, demonstration, service, rental & sale of colour<br />

printers, copiers & MFPs (multifunctional printers).<br />

Cirrusli | cirrusli.co.uk<br />

Top notch training in cloud and digital accounting systems<br />

across North Devon and Cornwall.<br />

Dare2BU | dare2bu.co.uk<br />

Working to make North Devon the most mentally healthy place<br />

to live and work.<br />

Devon Electric Heating | devonelectricheating.co.uk<br />

Electric Heating Systems – supplied and installed – throughout<br />

the South West.<br />

Jobcentre Plus | dwp.gov.uk<br />

Engage with employers to identify bespoke labour market solutions<br />

creating opportunities for DWP customers.<br />

Marley Comms | marleycomms.co.uk<br />

An expert leading bespoke cloud and on-premise telecommunications<br />

and technology company.<br />

Petroc | petroc.ac.uk<br />

Petroc raisies the aspirations, knowledge and skills of individuals,<br />

communities and business in Devon and beyond.<br />

pressme | pressme.co.uk<br />

Fixed-price copywriting services for effective articles that take<br />

full advantage of promotional opportunities.<br />

Safety Supplies Direct / Tawsa | tawsa.co.uk<br />

Tawsa Ltd is a Health & Safety consultancy, while Safety<br />

Supplies Direct specialises in supplying PPE and workwear.<br />

The Sign Maker | sign-maker.net<br />

House signs, business signs, memorials, engraved plaques and<br />

wheel covers all made in North Devon.<br />

Towergate | towergate.com/locations/bideford<br />

Through our trusted team in Bideford, Towergate has access to<br />

a wide range of tailor made insurance solutions.<br />

Utilities Warehouse | pinkpigsavings.co.uk<br />

Based in North Devon, Nick Parry can show you how to make<br />

great savings on all your household bills.<br />

Wills at Home | wills-athome.co.uk<br />

Alan Williams provides a personal wills and lasting powers of<br />

attorney service across North Devon.<br />

8 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

Thursday<br />

24 October <strong>2019</strong><br />

is North Devon Enterprise<br />

Day when all businesses can<br />

join together to celebrate our<br />

vibrant local business community,<br />

support each other<br />

and promote the vast range of<br />

products and services provided<br />

in the area.<br />

Take part<br />

Are you an enterprising<br />

business? Take part now by<br />

registering to<br />

join the Enterprise<br />

Wave at ndevonent.uk<br />

<strong>Business</strong>es are already<br />

registering for what we aim<br />

to be the largest independent<br />

enterprise community in the<br />

area – a collection of forwardlooking<br />

entrepreneurs<br />

committed to helping every<br />

business to succeed.<br />

On the day, we’ll celebrate<br />

at BBxpo with a panel session<br />

of North Devon entrepreneurs<br />

VISITORS – register now for free entry at<br />

bbxpo19.eventbrite.co.uk<br />

Presentations & activities<br />

Build Your Personal Brand Online | Google Digital Garage<br />

Learn to identify your brand, build and protect your online<br />

presence, and share content to your network.<br />

Get Your <strong>Business</strong> Visible on Google | Google Digital Garage<br />

Get your business visible on Google Maps and Search.<br />

High Performance in the Workplace | Dare2BU<br />

1 in 4 people suffer with a mental health problem every year.<br />

How does it impact a business when employees have mental illhealth<br />

and what can businesses do to help improve employees’<br />

well-being and their productivity?<br />

Skills presentation | TBA<br />

Full details of this session will be published as soon as they are<br />

confirmed.<br />

Celebrating North Devon Entrepreneurs<br />

A panel of local business people will discuss their own business<br />

experiences and answer questions on how to build a successful<br />

business in North Devon.<br />

North Devon Enterprise Day Free Networking Buffet<br />

The ultimate free lunch brings together business people to<br />

network and build new relationships on North Devon<br />

Enterprise Day.<br />

Marley Comms will be providing a fast and reliable 4G Wi-Fi network<br />

for BBxpo exhibitors and visitors. Below, Daniel Garner, lead<br />

communications manager, introduces Marley Comms and its services<br />

Marley Communications,<br />

serves the whole of the UK<br />

from our Bideford base. We are<br />

a leading provider of business<br />

phone systems, IP CCTV, voice<br />

and data networking, broadband,<br />

4G and Wi-Fi systems<br />

and much more, with a team<br />

of highly skilled telephone<br />

engineers and data networking<br />

engineers at your disposal. Our<br />

satisfied customers include The<br />

Rigby Group PLC, Bovey Castle<br />

Hotel, Devon Air Ambulance,<br />

Evans Transport and Woolacombe<br />

Bay Holiday Parks.<br />

We offer bespoke systems<br />

that will streamline your<br />

business communications and<br />

can design, build, install and<br />

maintain a communications<br />

package that is perfect for your<br />

business or home needs.<br />

Having gained valuable<br />

experience across the sector<br />

over many years, we work with<br />

new and existing businesses<br />

and develop solid proposals to<br />

support business growth and<br />

increase productivity.<br />

With internet access now as<br />

important as gas and electricity,<br />

4G systems are something we<br />

are implementing more and<br />

and the North Devon<br />

Enterprise Free Networking<br />

Buffet – open to all businesses.<br />

Let’s all share our experience<br />

and advice to help other<br />

businesses so all thrive.<br />

And share on social media<br />

– hashtag #ndevonent – to<br />

encourage everyone to join in.<br />

North Devon<br />


Day #ndevonent<br />

Follow and connect<br />

Connect with @northdevon,<br />

@businessactionm and<br />

@needitfinditnow on Twitter<br />

and other platforms.<br />

■■Visit ndevonent.uk or email<br />

ndevonent@business-action.co.uk<br />

for full details.<br />

Marley Comms to provide<br />

4G Wi-Fi at BBxpo <strong>2019</strong><br />

more, especially in remote<br />

locations where fibre to the<br />

cabinet (FTTC) is not available<br />

and ADSL speeds are very low.<br />

Depending on coverage, we can<br />

achieve speeds around 60Mbps!<br />

The hardware we use is<br />

the same as you will find in<br />

a normal home router, so all<br />

your devices can connect to the<br />

Wi-Fi or LAN network as you<br />

would normally do. The added<br />

benefit is we can remotely<br />

monitor the devices for you,<br />

apply firmware updates and<br />

have them alert us should the<br />

connection become unstable.<br />

We were contacted by<br />

Devon Air Ambulance Trust<br />

to help get to the bottom of a<br />

long-standing headache at one<br />

of their Devon airbases.<br />

It has always been a factor<br />

at the Eaglescott base that the<br />

helicopter and medical crews<br />

could not get a reliable internet<br />

connection on the site. This<br />

was, at times, operationally<br />

difficult, as flight information<br />

such as weather updates are<br />

crucial to the successful operation<br />

of the service.<br />

We completed a survey at<br />

the base and found that there<br />

was a very reliable 4G footprint<br />

covering this area.<br />

We designed, quoted and<br />

subsequently installed a special<br />

high gain external aerial to<br />

run to a 4G router housed<br />

internally, which in turn feeds<br />

into their current data network.<br />

From this point we also<br />

installed a managed wireless<br />

internet solution for medics<br />

and flight crew so when on<br />

base they can enjoy the luxury<br />

of a reliable internet connection<br />

and complete their work in<br />

an effective manner.<br />

An added advantage of<br />

the managed wireless access<br />

solution is that our engineering<br />

team gets alerts if the internet<br />

system is down, which enables<br />

us to take a proactive approach<br />

to the connectivity on site<br />

and to dispatch engineering<br />

resource in advance of the crew<br />

realising there is an issue.<br />

We aim to provide a firstclass<br />

emergency engineering<br />

service to all our customers<br />

and can deliver this to you any<br />

time, day or night. In fact, we<br />

offer a full 24-hour, 365-daysa-year<br />

service. It is never too<br />

much trouble for us to come<br />

along and give you an idea of<br />

what we can do for you.<br />

We offer multiple care<br />

levels to provide the support<br />

you need, so you only pay for<br />

what you need from us. We<br />

currently monitor some 1,000<br />

cloud-managed devices, all<br />

automatically alerting direct<br />

to our team of engineers who<br />

work on our service desk.<br />

■■Details 01237 423445 or<br />

marleycomms.co.uk<br />

■■Meet Marley Comms on<br />

their stand at BBxpo<br />

■■Quote ‘Need It Find It’ for a<br />

10% discount on any physical<br />

installations<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 9

How do you start a manufacturing<br />

business? Daniel Nott,<br />

from Barnstaple, decided to do<br />

it at the age of 24 to establish<br />

a business that would support<br />

his young family. Previously<br />

an outdoor activities<br />

instructor, Daniel completed<br />

an apprenticeship in welding<br />

and fabrication at Petroc, then<br />

gained experience with local<br />

companies. In June 2018, he<br />

started Nott’s Welding and<br />

Sandblasting and is now<br />

working hard to establish and<br />

grow the business.<br />

Making the leap<br />

As anyone who has started a<br />

business knows, it is always<br />

difficult to decide when to<br />

make the big leap from a job<br />

to self-employment. Daniel<br />

had been working from 7am to<br />

5pm in a job, then in evenings<br />

and at weekends on his own<br />

work when he was offered a<br />

three-month manufacturing<br />

contract and decided it was<br />

time to launch Nott’s Welding<br />

and Sandblasting full-time.<br />

Own premises<br />

Now Daniel works from a unit<br />

at Mullacott Cross Industrial<br />

Estate, near Ilfracombe, having<br />

set up his workshop up with<br />

equipment and a vehicle with<br />

the support of a government<br />

start-up loan.<br />

“I have always wanted to<br />

run my own business and I just<br />

went ahead and did it,” said<br />

Daniel, now 28. “It is hard at<br />

the start, when you’re building<br />

up the business, but you have<br />

more freedom.”<br />

Building a reputation<br />

Daniel is experienced in a<br />

variety of metalwork, including<br />

fabrication, stainless steel<br />

and mild steel, wrought iron,<br />

construction and RSJ work, as<br />

well as working on products<br />

such as fireplace frames, glass<br />

balconies, railings and gates.<br />

He also offers sandblasting on<br />

metal and wooden items such<br />

as motorbike frames, car wheels<br />

and vintage lamps. He has even<br />

built a custom cabinet so that<br />

he can sandblast larger items<br />

than is usually possible, which<br />

is attracting referrals from<br />

within the trade, and aims to<br />

offer mobile sandblasting soon.<br />

Nine months on, Daniel is<br />


Welding business builds<br />

a promising future<br />

looking to develop all opportunities<br />

open to him. One is to<br />

design and construct bespoke<br />

wood and metal furniture to<br />

order and he has already made<br />

tables and house gates.<br />

Daniel has achieved<br />

considerable success already<br />

and, with ambitious aims to<br />

expand Nott’s Welding and<br />

Sandblasting, is a young entrepreneur<br />

to watch.<br />

■■Details 07706 595955 or<br />

facebook.com/Nottswelding<br />


Thurs 4 <strong>April</strong> – North<br />

Devon Networking Lunch<br />

Informal business lunchtime<br />

networking at the Riverbank<br />

Bar & Bistro, Bideford<br />

■■northdevonevents.co.uk<br />

Tues 9 <strong>April</strong> – Tourism<br />

Masterclass: Increasing<br />

bookings<br />

Mihi Digital is hosting this<br />

workshop aimed at tourism<br />

businesses in the South West.<br />

■■mihidigital.co.uk<br />

Thurs 25 <strong>April</strong> – Retailers –<br />

harnessing digital tech<br />

Heart of the South West<br />

Growth Hub workshop in<br />

Bideford in conjunction with<br />

Torridge District Council.<br />

■■heartofswgrowthhub.co.uk<br />

Fri 26 <strong>April</strong> – Barnstaple<br />

Networking Lunch<br />

Informal business lunchtime<br />

networking at Lush in<br />

Barnstaple.<br />

■■07801 199671 or<br />

susie@poundlane.co.uk<br />

Thurs 9 <strong>May</strong> – North Devon<br />

Networking Lunch<br />

Informal business lunchtime<br />

networking at the Riverbank<br />

Bar & Bistro, Bideford<br />

■■northdevonevents.co.uk<br />

Thurs 6 June – North<br />

Devon Networking Lunch<br />

Informal business lunchtime<br />

networking at the Riverbank<br />

Bar & Bistro, Bideford<br />

■■northdevonevents.co.uk<br />

Thurs 24 Oct – Bideford<br />

<strong>Business</strong> Expo (BBxpo)<br />

<strong>Business</strong> exhibition, presentations<br />

and free networking<br />

buffet at Devon Hall, Bideford<br />

College<br />

■■bbxpo.uk<br />

Check for more events at<br />

northdevonevents.co.uk<br />

Looking for independent financial advice?<br />

Call us on 01237 426450<br />

for a free initial consultation<br />

contact@dscottfinancial.co.uk<br />

https://dscottfinancial.co.uk<br />

Your home may be repossessed if you do not keep up repayments on your mortgage.<br />

10 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk


Does anyone actually know what<br />

Have you ever had that feeling<br />

that, any day now, you’re going<br />

to get ‘found out’? Someone,<br />

somewhere is going to call<br />

you out as a fraud and your<br />

secret will be out: you’ve been<br />

winging it through life!<br />

Well, you’re not alone,<br />

according to a study published<br />

in The International Journal of<br />

Behavioural Science in 2018,<br />

some 70% of professional adults<br />

suffer from a phenomenon<br />

known as ‘imposter syndrome’.<br />

Imposter syndrome, or<br />

imposter phenomenon, is<br />

defined as “the persistent<br />

inability to believe that one’s<br />

success is deserved or has been<br />

legitimately achieved as a result<br />

of one’s own efforts or skills”.<br />

It comes in as many as five<br />

different forms:<br />

1. The Perfectionist<br />

Perfectionists tend to set<br />

themselves excessively high<br />

goals and, when these are not<br />

achieved, they feel a complete<br />

failure. If goals are achieved,<br />

the perfectionist will often feel<br />

they could have done better<br />

or the feeling of success will<br />

be short-lived and rapidly<br />

replaced with a new goal.<br />

2. The Superman/woman<br />

These people will feel they need<br />

to push themselves harder than<br />

their colleagues to feel satisfied<br />

that they measure up.<br />

The superman/woman can<br />

get addicted to the validation<br />

they receive through<br />

their achievements, but often<br />

believe that they, as a person,<br />

are undeserving so they need<br />

to keep proving themselves<br />

professionally.<br />

they’re doing?<br />

Professional counsellor and supervisor Kelly Smith discusses<br />

imposter syndrome and how to manage it<br />

3. The Natural Genius<br />

People who achieve with ease,<br />

generally, can feel a huge<br />

amount of shame when something<br />

challenges them. These<br />

types of imposters not only set<br />

their expectation bar incredibly<br />

high, like the perfectionist, they<br />

also expect to achieve their<br />

goals on the first try. If they<br />

feel they fail at this, they feel a<br />

sense of internal shame.<br />

4. The Soloist<br />

These are people who feel that<br />

if they need to ask for help<br />

to achieve a goal, they have<br />

failed. They will tend to frame<br />

requests for help in terms of the<br />

project or goal they are working<br />

towards, rather than saying they<br />

need the help as an individual.<br />

5. The Expert<br />

Experts measure their competence<br />

on what they know and<br />

how much expertise they have<br />

in their professional field. They<br />

often feel that they can never<br />

know enough and will feel<br />

driven to continually know<br />

more, learn more and try to<br />

keep ahead of others, to avoid<br />

being exposed as inexperienced<br />

or unknowledgeable.<br />

If any of the above feel<br />

familiar to you, you are in very<br />

good company. <strong>May</strong>a Angelou,<br />

author of 11 best-selling books<br />

admitted to feeling undeserving<br />

at times: “I have written<br />

11 books, but each time I think<br />

‘uh oh, they’re going to find<br />

out now, I’ve run a game on<br />

everybody and they’re going to<br />

find me out’.”<br />

Kate Winslet, Tom Hanks,<br />

David Bowie and Serena<br />

Williams have also admitted to<br />

feeling they’ve tricked everybody<br />

into thinking they know<br />

what they’re doing!<br />

So, if so many of us feel this<br />

way, what can we do about it?<br />

Here are some tips.<br />

Get over yourself!<br />

It is proven that the more<br />

important we feel we are, the<br />

more likely we are to feel we<br />

have to live up to a certain<br />

standard or achieve certain<br />

goals. By releasing yourself<br />

from internal expectation and<br />

accepting that we are all equal,<br />

this feeling diminishes.<br />

Accept that you’ve had a<br />

role in your success<br />

Look back over your life and<br />

remember how you got where<br />

you are. Remember the sacrifices<br />

you may have made, the<br />

hard work you’ve put in, the<br />

people you’ve supported. Let<br />

yourself recognise that YOU<br />

got yourself where you are now.<br />

Focus on providing service<br />

The more depersonalised we<br />

can make our role, the less<br />

pressure we put on ourselves.<br />

Recognise that you ARE NOT<br />

your job, you are providing a<br />

service, in whatever form that<br />

may be. Take yourself out of<br />

the equation and focus on what<br />

you can offer others instead.<br />

Make a note of nice things<br />

people say about you<br />

If someone praises you or your<br />

work, accept it and remember<br />

it! Make a note somewhere of<br />

what was said and how it felt so<br />

you can return to this in times<br />

of self doubt.<br />

Say to yourself:<br />

“It’s imposter syndrome!”<br />

When these feelings of being<br />

undeserving surface, name it.<br />

Say to yourself in your mind:<br />

“It’s just imposter syndrome.<br />

I deserve my successes, I’ve<br />

worked hard for them and I am<br />

not alone in feeling this way.”<br />

And, above all else, remind<br />

yourself that life is not a<br />

competition. You are you. You<br />

are unique and have a set of<br />

skills and wisdom totally of<br />

your own. It doesn’t matter<br />

what the next person is doing.<br />

Celebrate the success of others<br />

and they will celebrate the<br />

success of you.<br />

And if you’re ever feeling<br />

really brave, turn to the<br />

colleague next to you and say: “I<br />

have no idea what I’m doing, do<br />

you?” My guess would be that<br />

they’ll be in the 70% with you.<br />

■ ■ Details 07872 501606 or<br />

facebook.com/<br />

KellysmithMBACP<br />

Right Way HR Services<br />

Safeguard your business<br />

• Advice on all aspects of employment law<br />

• Contracts of employment<br />

• Staff handbook • HR policies<br />

• Letters, templates and documents<br />

Call Richard on 07825 090782<br />

e-mail: richard@rwhrs.com<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 11


Neil Hughes of Dartington Crystal<br />

1. What was your first job?<br />

For a short period after leaving<br />

school I worked as a trainee<br />

for an electronics company<br />

building and installing engine<br />

test equipment for the automotive<br />

industry. It wasn’t long<br />

before my employer and I<br />

realised that it wasn’t to be<br />

my field of expertise, so very<br />

swiftly I moved on to become<br />

a packer for Kays catalogue<br />

and then a ware carrier for<br />

Worcester Porcelain.<br />

Glamorous stuff!<br />

2. What is the best<br />

business advice you’ve<br />

ever received?<br />

Not strictly advice, but a few<br />

words of wisdom from Richard<br />

Branson: “You don’t learn to<br />

walk by following rules. You<br />

learn by doing, and by falling<br />

over”. I guess he knows what<br />

he’s on about.<br />

3. What do you enjoy most<br />

about business?<br />

All of it and sometimes none of<br />

it. I love to travel, landing the<br />

big order, overcoming impossible<br />

challenges, and being<br />

involved in creative thinking<br />

but dislike big company bullies,<br />

tardy communication, big<br />

company bullies, poor service,<br />

oh and big company bullies.<br />

4. What technology could<br />

your business never be<br />

without?<br />

The obvious answer for a handmade<br />

crystal company would<br />

be our furnaces. Although I<br />

would use the word technology<br />

in the loosest sense, given that<br />

many of the methods that we<br />

use are traditional hand craft<br />

techniques and, although the<br />

Each issue we put a North Devon business personality in the hot<br />

seat and ask them 10 questions. This issue we asked Neil Hughes,<br />

managing director of Torrington-based Dartington Crystal<br />

efficiency of the furnaces has<br />

improved over time, the equipment<br />

we use today is pretty<br />

much the same as it was in 1967<br />

when Dartington first started<br />

production in Torrington.<br />

5. Describe your business<br />

management / style<br />

Not sure about style. I feel<br />

management style is for people<br />

who have read too many books<br />

or who require an adjective or a<br />

self-praising label that feeds their<br />

ego, but if you pushed me for an<br />

answer, I would say straightforward<br />

and a bit moody.<br />

6. How do you go about<br />

personal development?<br />

I do believe in formal structured<br />

training, but I believe far<br />

more in experiential development.<br />

I learnt far more that<br />

way. I believe in giving good<br />

young, enthusiastic people, the<br />

opportunity to take on new<br />

challenges, by allowing them<br />

enough freedom for them<br />

to get the personal pleasure<br />

from achievement without<br />

dropping them in too deep.<br />

At Dartington we have a great<br />

track record of promotion<br />

from within, something that<br />

we would hope to continue as<br />

we grow.<br />

7. Is there anything about<br />

yourself that you want to<br />

change?<br />

Wish I was a bit taller and<br />

maybe younger but not too<br />

much younger.<br />

8. Social media: yes or no?<br />

Preferred network?<br />

Absolutely yes. LinkedIn is the<br />

only one that I personally use,<br />

but I use it nearly every day to<br />

network, to improve my knowledge,<br />

to share experiences and<br />

to keep up to date with the<br />

latest news within the many<br />

industries that Dartington are<br />

directly or indirectly involved<br />

with. I really enjoy it. From a<br />

company perspective, social<br />

media is also really important<br />

and something we have been<br />

prepared to invest in. We have<br />

recently employed Sarah as<br />

our social media manager,<br />

spreading the word, sharing<br />

our successes and engaging<br />

with a wider audience. If I’m<br />

honest, I don’t really get all the<br />

‘book face’ stuff but she’s great<br />

at it.<br />

9. How do you wind down<br />

when not working?<br />

I have been known to appreciate<br />

the occasional glass of wine. I<br />

feel it’s important to make sure<br />

that our wine glasses are regularly<br />

road-tested to ensure that<br />

they are working properly.<br />

10. Do you have a motto or<br />

favourite quotation?<br />

Start with ‘Yes’ and work out<br />

how afterwards.<br />

About Dartington Crystal<br />

Dartington Crystal, the<br />

leading UK name in contemporary<br />

crystal and glass was<br />

first established in 1967 in<br />

Torrington, North Devon as a<br />

manufacturer of quality products<br />

for home use. Over more<br />

than 50 years, Dartington has<br />

developed and evolved many<br />

ranges of crystal and glassware<br />

based on its key skills of<br />

design and glass-making.<br />

Today Dartington has<br />

customers throughout the<br />

world, including major department<br />

stores and high street<br />

retailers. Dartington also has<br />

well developed capabilities in<br />

the B2B, premium hospitality<br />

and luxury-bespoke markets.<br />

In recent years, the business<br />

has enjoyed good sales growth<br />

and profitability as it has<br />

widened its manufacturing<br />

operation, customer base and<br />

sales channels.<br />

Dartington are proud to be<br />

the only remaining large-scale<br />

producer of crystal and glass<br />

in the UK and remain an<br />

important regional employer<br />

with 130 staff. All of Dartington’s<br />

24% lead-crystal product<br />

is hand-made made in the UK<br />

while the company designs<br />

and sources other non-lead<br />

glassware from selected<br />

European suppliers. The<br />

Torrington visitor centre and<br />

factory shopping complex is<br />

an established tourist attraction<br />

and welcomes many<br />

thousands of both tourists and<br />

local visitors each year.<br />

In addition to crystal and<br />

glass products, Dartington<br />

Crystal owns and markets the<br />

world-renowned Caithness<br />

Glass and Royal Brierley<br />

Crystal brands. Dartington<br />

also sells and distributes<br />

ceramic gifts and tableware,<br />

enabling them to offer<br />

customers a choice of products<br />

and design styles from the<br />

very best British names.<br />

■■Details 01805 626262 or<br />

dartington.co.uk<br />

12 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk


Bobblehat created Chester Barrie’s flagship store in London’s Savile Row<br />

A group of North Devon<br />

designers who set out to offer<br />

businesses and brands an<br />

agile and creative partner for<br />

their retail and exhibition<br />

challenges are taking their<br />

designs across the world, but<br />

as their international reputation<br />

grows, Barnstaple-based<br />

Bobblehat remains “proud to<br />

be local”.<br />

“Our roots are very much<br />

in North Devon and always<br />

will be,” says Bobblehat’s<br />

John Courtney. “Virtually<br />

everything we deliver is<br />

Locally designed for clients<br />

worldwide and in North Devon<br />

made in North Devon. Since<br />

we started, six years ago<br />

we’ve designed and installed<br />

Formula 1 stores at the major<br />

European venues, built exhibition<br />

stands in Florence and<br />

most recently a flagship store<br />

in London’s Savile Row for<br />

Chester Barrie.”<br />

With such an impressive<br />

portfolio, what is the next step<br />

for Bobblehat?<br />

“We’ve got brilliant clients<br />

who we work with throughout<br />

the UK and Europe and,<br />

naturally, we will continue to<br />

expand our UK and European<br />

business, but it would<br />

be great to work with more<br />

local progressive businesses,<br />

whatever the sector.”<br />

Working collaboratively<br />

with clients, Bobblehat designs<br />

retail spaces and exhibitions<br />

Bobblehat’s design for Formula 1 stores across Europe<br />

and takes care of the build and<br />

installation process too.<br />

Whether it’s a worldfamous<br />

store in London’s<br />

Jermyn Street or a quality<br />

brand in North Devon,<br />

Bobblehat works in a variety<br />

of styles from period to<br />

contemporary and uses a<br />

range of quality materials<br />

to create unique retail<br />

environments.<br />

“We work with brands who<br />

want their stories told.”<br />

■■Details 01271 328003 or<br />

bobblehat.co<br />

Healthier planet, healthier sales<br />

Can a win for the planet be a<br />

win for business too? In 1994,<br />

Harvard <strong>Business</strong> recognised<br />

this was traditionally a ‘no’, but<br />

reassured “being green is no<br />

longer a cost of doing business;<br />

it’s a catalyst for innovation,<br />

new market opportunity and<br />

wealth creation”. Yet in <strong>2019</strong>,<br />

the nuts and bolts of how to<br />

profitably combine moral<br />

conscience with savvy business<br />

still leaves many foggy-headed.<br />

Blossoming audience<br />

Research results? 50% of Gen<br />

X (40-50yrs*) are willing to pay<br />

a green premium, with 71%<br />

more likely to promote ethical<br />

messages. Gen Y (20/30yrs*)<br />

seek out the interactive brands.<br />

81% of Gen Z (4-24yrs*) would<br />

“choose a restaurant based on a<br />

menu’s environmental impact”<br />

. . . hardly surprising given how<br />

deeply interwoven social media<br />

and environmentalism is in<br />

their young, digital lives. Not<br />

your key audience? They soon<br />

will be.<br />

Sara-Jane Williams of BrandLanterns advises coffee shops, pubs and<br />

restaurants on how to go green . . . profitably<br />

Sales opportunities<br />

Eco-disposables are a given,<br />

so now let’s get creative! From<br />

rewards on green-hero dishes<br />

to bike-powered PR gimmicks,<br />

leftover scratch menus to<br />

brand-boosting merchandise,<br />

our recent workshop unearthed<br />

many ideas ready for picking . . .<br />

Unite with suppliers<br />

Protect your profits too. Rather<br />

than rekindle the painful PR<br />

disasters of food and beverage<br />

suppliers here, I’ll remind you<br />

that negativity can whoosh<br />

along the supply chain and<br />

grab you unaware. Challenge<br />

your suppliers to share helpful<br />

info and ensure you’re working<br />

to the same set of values. Stand<br />

united, stand stronger.<br />

Be an educator<br />

Feeling passionate, knowledgeable?<br />

Brands that educate<br />

attract great advertising<br />

opportunities, while improving<br />

customer loyalty. Prefer to play<br />

safer? Holds hands with local<br />

action groups (ask for contacts)<br />

or like-minded businesses.<br />

Sustainability for survival<br />

If businesses don’t become<br />

greener AND more profitable<br />

with it, they’ll struggle to<br />

survive the next generation.<br />

Activism is no longer ‘in-yerface’,<br />

intimidating or rebellious;<br />

it’s smart and creative . . . and<br />

we’re here to help you.<br />

(*approximate range)<br />

■■Details 01271 372620 or<br />

brandlanterns.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 13

Childhood memories of a sparkling sea<br />

After stepping off the train at<br />

Ilfracombe Station, I saw the<br />

most magical sight ever: the<br />

August sun sparkling across the<br />

water for as far as the eye could<br />

see. I had never seen anything<br />

like it and that memory from<br />

1969 remains with me now.<br />

My family’s first holiday<br />

in North Devon was the best<br />

holiday of my life and, through<br />

my teen years, I spent hours<br />

in school lessons drawing<br />

the track plan of Ilfracombe<br />

Station, as back then railway<br />

modelling was a big hobby. I<br />

returned in the 1980s and 90s<br />

and, by then, Mrs Z and I had<br />

discovered the restaurants in<br />

Fore Street. Both working in<br />

London, in a merchant bank<br />

and global law firm respectively,<br />

we delighted in booking<br />

a table at Food for Friends and<br />

travelling down for a weekend<br />

break of fantastic food.<br />

Then, in 2002, when I had<br />

been running my Zarywacz<br />

communications partnership<br />

with my brother Simon for<br />

some years, I jumped at the<br />

chance to give my Mum and<br />

Aunt a lift down for a week’s<br />

holiday. Our cocker spaniel,<br />

Felix, came too and stayed<br />

an extra day to spend in<br />

Ilfracombe. By this time, we<br />

had lived in Windsor for 12<br />

years where Heathrow Airport<br />

noise pollution was increasing<br />

to such an extent that I was<br />

getting up at 7am every Sunday,<br />

unable to relax.<br />

“Why don’t we move to<br />

Ilfracombe?” I suggested, on<br />

my return. To my surprise, Mrs<br />

Z thought it a good idea.<br />

From city to sea<br />

But was it a good idea for<br />

two townies, used to hopping<br />

on the Tube into London, to<br />

make such a big move? We<br />

decided to test it by visiting out<br />

of season and imagining we<br />

already lived here, wandering<br />

around on wet, grey days when<br />

North Devon is a wonderful place in which to live and work, but<br />

running a business here is challenging. In Magnetic North Devon,<br />

we explore what attracts people to move here to start and run<br />

businesses. We begin with our ‘blow-in’ editor, Robert Zarywacz,<br />

born in Heston under the Heathrow Airport flight path<br />

attractions were closed and<br />

the town was deserted. Would<br />

we still enjoy it when cold and<br />

stormy? The answer was: Yes.<br />

And so, one morning in<br />

January 2004, we posted the<br />

keys of our old house through<br />

the letterbox and set off on<br />

the 200-mile journey to our<br />

new Ilfracombe home, to be<br />

welcomed by a howling gale.<br />

And we never looked back.<br />

<strong>Business</strong> relocation<br />

Moving to a beautiful area is<br />

one thing, but running a business<br />

here is a different story.<br />

As an early adopter of home<br />

and remote working in 1994, it<br />

didn’t matter where I worked<br />

as long as I had internet<br />

access. This was a potential<br />

problem before we moved, as<br />

many North Devon telephone<br />

exchanges had not been<br />

enabled for the (then) highspeed<br />

ADSL service. Luckily,<br />

Ilfracombe was enabled in<br />

September 2003 and on our<br />

first day a BT engineer installed<br />

a new line, connecting us with<br />

the rest of the world.<br />

Of course, technology<br />

continues to advance and it’s<br />

vital that North Devon’s telecommunications<br />

and transport<br />

infrastructure keeps pace with<br />

the rest of the country and the<br />

world. We need to remain vigilant<br />

about this and <strong>Business</strong><br />

<strong>Action</strong> will report on relevant<br />

developments.<br />

Connecting with people<br />

Another consideration when<br />

moving to a new area is that<br />

you don’t know anyone else.<br />

I was just getting into online<br />

networking and connected with<br />

Kevin Woodward, who had<br />

moved to North Devon from<br />

Berkshire the previous year.<br />

Kevin started the North Devon<br />

group on ecademy.com, then<br />

a thriving international online<br />

business network. Through<br />

this I met many local business<br />

people, including <strong>Business</strong><br />

<strong>Action</strong> co-publisher Alan<br />

Williams, and entered the highcholesterol<br />

world of breakfast<br />

networking, attending several<br />

groups weekly for years before<br />

moving to networking lunches<br />

at a more civilised time of day.<br />

During the past 15 years<br />

in North Devon, my business<br />

activities have included<br />

seven years of freelancing as<br />

business editor for the North<br />

Devon Journal – when I met<br />

and wrote about hundreds of<br />

local businesses – and working<br />

with our own clients across the<br />

UK. Like many in the businessto-business<br />

sector, we export<br />

services, providing a vital yet<br />

invisible contribution to the<br />

local economy.<br />

Remoteness and our<br />

small market make running<br />

a business in North Devon<br />

tough, and this has led me to<br />

admire the many businesses<br />

who operate here successfully,<br />

creating a hotbed of enterprise.<br />

While great transport links<br />

and the massive marketplace<br />

around Windsor made it easier,<br />

I much prefer to run my business<br />

in North Devon where the<br />

sea sparkles.<br />

■■Details 01271 879100 or<br />

z2z.com<br />

What attracted your<br />

business to Magnetic<br />

North Devon?<br />

Share your story to<br />

news@business-action.co.uk<br />

14 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

In a tough climate for high<br />

street food retailing, the<br />

Moorland Pantry in Lynton is<br />

establishing itself as an independent<br />

foodstore selling organic<br />

meats, fair-trade fruit, and<br />

organic vegetables and groceries<br />

to the local community and<br />

summer visitors.<br />

Barnstaple-born owner<br />

Dominic Cornish says his original<br />

aim was to be self-sufficient<br />

and he started growing salads<br />

and herbs as well as keeping<br />

free-range pigs for his family to<br />

enjoy a healthy lifestyle. Then<br />

he attended farmers’ markets<br />

and ran a small farmshop to sell<br />

his surplus before opening the<br />

Moorland Pantry in 2016.<br />

Now the store stocks his<br />

own nitrate-free bacon, cured<br />

with sea salt, as well as sausages<br />

and charcuterie products. A<br />

keen baker, Dominic makes<br />

his own pasties, sausage rolls,<br />

pork pies and homity pies,<br />

using organic ingredients, and<br />

sells organic beef, lamb and<br />

game from local farms as well<br />

as sustainably caught fish and<br />

Lynmouth lobster.<br />

RETAIL<br />

Lynton deli brings quality food to the high street<br />

Independent businesses are<br />

North Devon’s treasures. Our<br />

businesses aren’t always as<br />

visible as some of the national<br />

and global brands people<br />

expect to see on the high street<br />

and it takes some exploring<br />

to discover some of them, but<br />

once you start exploring, you<br />

never stop.<br />

Lyn Candles in Lynton is<br />

one of our treasures. John<br />

Baker started the business<br />

after reading about candlemaking.<br />

His fascination with<br />

the process led him to buy a<br />

candlemaking kit and to start<br />

the business in 1996. His shop<br />

in Lee Road, where he has<br />

made his candles for some<br />

20 years, is brimming with<br />

candles of all shapes, sizes and<br />

scents, and has become one of<br />

Lynton’s must-see attractions<br />

for visitors.<br />

John makes all his candles<br />

by hand without the use of<br />

machinery and, aware of the<br />

need for sustainability and<br />

care for the environment, aims<br />

to use materials that minimise<br />

environmental impact. The soy<br />

wax he uses is 100% natural<br />

Dominic Cornish serving customers in the Moorland Pantry, Lynton<br />

Candlemaker lights<br />

up customers’ lives<br />

Enjoying your work is one of the best feelings in life and it is clear<br />

when you meet John Baker of Lyn Candles that he really loves his<br />

work. Editor Robert Zarywacz caught up with the Lynton chandler<br />

who sends customers on their way smiling<br />

and no beeswax or palm oil<br />

are used. The candles are also<br />

vegan friendly.<br />

John uses quality soy wax<br />

in his scented candles so they<br />

are totally paraffin free. This<br />

ensures all the fragranced<br />

wax burns, reducing wastage<br />

and providing better value.<br />

All coloured, seashell, classic<br />

cream and designer candles<br />

are made from high grade<br />

paraffin wax. Burn times<br />

extend up to an impressive 216<br />

Chandler John Baker of Lyn Candles, Lynton handcrafts all his candles<br />

“Farming should be about<br />

working with nature and<br />

encouraging wildlife,” says<br />

Dominic. “I’ve always farmed<br />

as naturally as possible and<br />

want people to know where<br />

food has come from.”<br />

In addition to his own<br />

produce, Moorland Pantry<br />

stocks organic vegetables<br />

from Devon farms as well as<br />

local cheeses, spices, olives<br />

and bread, along with coffee<br />

and tea, health foods and<br />

ecologically friendly cleaning<br />

products. This year Dominic is<br />

expanding his range of homereared<br />

meat after acquiring his<br />

first flock of Jacob’s sheep on<br />

his smallholding.<br />

“Locals have taken to it<br />

really well and we have a<br />

good local customer base,”<br />

adds Dominic, who opens<br />

the store all year round and<br />

stocks produce according to<br />

the season. “People love the<br />

personal service and often<br />

come in for a chat.”<br />

■■Visit at 12 Lee Road, Lynton<br />

or details at The Moorland<br />

Pantry on Facebook<br />

hours for the largest candles,<br />

such as the 200mm round ball<br />

single wick candle.<br />

At one time, Lyn Candles<br />

supplied other businesses and<br />

sold candles through its web<br />

site, but now John supplies<br />

only a select range of stores in<br />

Bristol, Ilfracombe and Westward<br />

Ho!. He has also stopped<br />

web site sales – customers are<br />

welcome to phone to place<br />

their order and John finds that<br />

some people call specifically<br />

for a chat.<br />

“Talking to people is so<br />

important,” says John. As<br />

well as making life better for<br />

everyone, it’s a practice that<br />

helps the business, as many<br />

customers return year after<br />

year to talk to John, watch as<br />

he makes candles and then<br />

browse the range of candles<br />

and slate, solid wood and<br />

wrought iron candleholders<br />

before making their purchases.<br />

John says Lyn Candles’<br />

aim is to “ensure that our<br />

customers are truly thrilled<br />

with their purchases.”<br />

■■Details 01598 753321 or<br />

lyncandles.com<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 15

TCi (GB) Ltd, Bideford-based<br />

specialist commercial fit-out<br />

and construction contractor,<br />

has appointed three shareholding<br />

directors from within<br />

the company.<br />

The appointments recognise<br />

outstanding achievement<br />

and commitment, promoting<br />

Alex Slee as finance director,<br />

Jim Capron as construction<br />

director and Alex Perkis as<br />

operations director.<br />

Managing director,Adrian<br />

Sealey explained; “I started<br />

TCi in 2006 with my wife<br />

Rebecca, working out of<br />

my home and garage space,<br />

working long hours, taking<br />


Paul Holder<br />

New Life Hypnotherapy<br />

South Molton<br />

t: 01769 574711<br />

w: newlifehypnotherapy.org<br />

Landscaping<br />

CW Landscaping<br />

Bideford & North Devon<br />

t: 01237 474335<br />

m: 07960 930974<br />

From left (standing): Jim Capron, Alex Perkis, Alex Slee,<br />

(seated) Rebecca Sealey, Adrian Sealey<br />


Locksmith<br />

Nice logo<br />

But what do you<br />

actually do?<br />

opportunities and growing the<br />

company wherever possible.<br />

Along the way, I have been<br />

fortunate enough to have been<br />

joined by an exceptional team,<br />

capable of developing the<br />

business well into the future.”<br />

Whilst maintaining a<br />

guiding hand in the company,<br />

Adrian is already embarking<br />

on new projects beyond TCi,<br />

now that there is a strong leadership<br />

team in place. He has<br />

already embarked on two separate<br />

ventures in farming and<br />

commercial property, through<br />

which he hopes to bring new<br />

employment opportunities and<br />

prosperity to the area.<br />

MJS Locksmiths<br />

Covering North Devon<br />

t: 07532 139388<br />

w: northdevonlocksmith.co.uk<br />

Removals<br />

HLH Removals<br />

Covering North Devon & UK<br />

t: 07593 234194<br />

e: hlhremovals@yahoo.com<br />

fb page: HLH Removals -<br />

Horshams Light Haulage<br />

Advertise in our business listings for £10 per issue – minimum<br />

three issues. Advertise for the whole year by taking advantage of<br />

our ‘six listings for the price of five’ offer. Contact Alan Williams<br />

07970 671192 or ads@business-action.co.uk<br />

PEOPLE<br />

Kerrie Anson, marketing<br />

coordinator for Savona Foodservice<br />

in Ilfracombe, is now<br />

a Certified Digital Marketing<br />

Professional after successfully<br />

completing the Professional<br />

Diploma in Digital Marketing.<br />

The diploma has been credit<br />

rated for the Scottish Credit<br />

and Qualifications Framework<br />

by the Scottish Qualifications<br />

Authority at level 8 with 24<br />

SCQF credit points.<br />

The most widely taught<br />

industry-accredited qualification<br />

in its field, it teaches the<br />

fundamental principles of<br />

digital marketing, from mobile<br />

and social media to email, PPC<br />

marketing and SEO.<br />

Kerrie said: “Having worked<br />

in marketing for more than<br />

seven years, I have a wealth of<br />

knowledge in the more traditional<br />

approach to marketing. I<br />

therefore was looking to learn<br />

more about the digital world<br />

and how I could utilise my new<br />

learning within my job role.<br />

Hannah Cook has joined<br />

the team at MiHi Digital in<br />

Broadwoodwidger as digital<br />

marketing executive, adding<br />

her marketing experience<br />

from the hospitality and<br />

manufacturing sectors.<br />

Nice photo<br />

But what’s<br />

the price?<br />

Having a digital presence<br />

has become more and more of a<br />

priority for businesses, making<br />

it important to stay ahead of the<br />

game. Savona Foodservice has<br />

this forward-thinking approach<br />

and they encouraged me to take<br />

this step by funding the course<br />

for me. Six months of hard<br />

work and one tough exam later<br />

I am now super proud of my<br />

achievement and excited to see<br />

how it shapes my career.”<br />

MiHi Digital director Mark<br />

Worden said, “Hannah brings<br />

with her a wealth of experience<br />

and we are delighted to<br />

welcome her to the team. In<br />

order to be able to provide the<br />

best possible service for our<br />

clients, it’s vital that we have<br />

a talented and knowledgeable<br />

team. I am confident that the<br />

addition of Hannah will allow<br />

us to continue delivering for<br />

our clients, expand the business<br />

and grow our client base<br />

even further.”<br />

Committed to providing a<br />

high level of service, the firm<br />

is expanding into new sectors,<br />

including the wedding and<br />

tourism industries, with much<br />

of its new business coming<br />

through recommendations<br />

from existing clients or free<br />

digital skills events offered to<br />

business owners.<br />

Nice video<br />

But how do I<br />

buy one?<br />

A word is worth a thousand pictures<br />

We write choice words for your business. Call Robert Zarywacz on 01271 879100 or visit pressme.co.uk<br />

16 business action | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business-action.co.uk

Rachael Woosey of North Devon Accounts<br />

Accessible accountants attract new clients<br />

An accountancy practice with<br />

a difference has started <strong>2019</strong><br />

by attracting 60 new clients.<br />

North Devon Accounts opened<br />

its office in Braunton last<br />

September and has quickly<br />

established itself as a firm that<br />

clients trust.<br />

Rachael Woosey started<br />

North Devon Accounts in 2005<br />

and practised professionally<br />

while bringing up her young<br />

children. Now her children are<br />

older, Rachael is developing<br />

the practice and, along with<br />

the new office, has built a team<br />

of five to manage all aspects<br />

of clients’ bookkeeping and<br />

accounting requirements,<br />

including payroll, pensions and<br />

CIS, cloud accounting and VAT.<br />

“I do it because I love<br />

accounts and got clients<br />

through word of mouth,” says<br />

Rachael. “Now I want to move<br />

the business to the next level.”<br />

Rachael is very clear about<br />

how she runs the business, with<br />

accessibility being an important<br />

requirement: “To have a<br />

small, local accountant really<br />

fits in here and people can ring<br />

up or pop in rather than it<br />

being formal.”<br />

As a busy working mother,<br />

Rachael is aware of the pressures<br />

people experience while<br />

running their businesses and<br />

the worry that receiving a letter<br />

from HMRC often causes.<br />

She founded North Devon<br />

Accounts to take away this<br />

stress so that clients can focus<br />

on business and not have to<br />

bring accounting worries home<br />

with them.<br />

“Some people are really<br />

nervous and don’t know what to<br />

do, but as soon as you get some<br />

order, it all comes together.”<br />

Rachael is also aware that<br />

many people need support<br />

when starting up a business<br />

or taking on employees.<br />

North Devon Accounts offers<br />

monthly bookkeeping so that<br />

business owners can keep track<br />

of their accounts, see whether<br />

they are covering costs and<br />

making a profit on their activities,<br />

and know what tax they<br />

will have to pay at the end of<br />

the financial year.<br />

Continuity is another<br />

essential and clients get to<br />

know who is looking after their<br />

accounts and are always aware<br />

of all charges.<br />

“We’re really transparent<br />

with our pricing and talk<br />

people through what we do and<br />

give them options.<br />

“I set out to build a different<br />

kind of practice. One where<br />

I can work closely with my<br />

clients without having to bill<br />

for every call, email or chat<br />

over a coffee. One where I can<br />

forge strong working relationships<br />

with my clients and make<br />

accounts approachable and<br />

affordable.”<br />

■■Details 01271 815332 or<br />

northdevonaccounts.co.uk<br />

Teamwear firm signs deal<br />

MJM Sports has secured an<br />

exclusive three-year deal, with<br />

Italian brand Kappa, to supply<br />

playing, training and travelling<br />

clothing to Army Basketball.<br />

MJM managing director<br />

Terry Schofield of Bideford<br />

said: “We are delighted to build<br />

on our long-standing partner-<br />

ships with Corps basketball<br />

teams within the Army.<br />

Lt Col Duncan Chamberlain<br />

(vice chair ABBA) said:<br />

“Army Basketball is delighted<br />

to be working with one of the<br />

UK’s leading team kit specialists<br />

and a brand that has over<br />

100 years of experience.”<br />

■■Details mjm-sports.co.uk<br />

New roof for textile factory<br />

Devon Contractors has<br />

completed a re-roofing project<br />

for technical textile specialists<br />

Heathcoat Fabrics in Tiverton.<br />

The new roof will enable the<br />

manufacturer to install new<br />

equipment previously prohibited<br />

by the low roofline so<br />

it can expand and meet the<br />

needs of its growing product<br />

range. Heathcoat Fabrics<br />

designs and develops technical<br />

textiles for applications such<br />

as space exploration, extreme<br />

sports and Hollywood films.<br />

Devon Contractors works<br />

primarily across Devon, Cornwall<br />

and Somerset.<br />

■■See devoncontractors.co.uk<br />

Infrared heating<br />

revolutionises the way<br />

we heat our homes<br />

Infrared Electric Heating Specialists<br />

Modern, stylish and affordable electric heating for your home<br />

Easy to install<br />

Energy efficient<br />

Thermostatically controlled<br />

Infrared, like gentle sunshine<br />

Comfortable healthy heat<br />

White panel heaters Picture heaters Mirror heaters<br />

www.multiheat-energysystems.co.uk<br />

01237 451759<br />

First Thursday of every month<br />

is Steak Night!<br />

01237 473399<br />

49 Torrington Street, East the Water, EX39 4DP<br />

www.theriverbankbistro.co.uk<br />

email@theriverbankbistro.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2019</strong> | business action 17



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