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FBR Issue 2 - 2019

Top Low Cost Franchises of 2019 | Multi-Unit Franchises | Rockstar Franchisees

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Franchise Business

REVIEW

Ratings and Reviews of Today’s Top Franchises

2019 Issue 2

Best of the Best

Multi-Unit Franchises P. 22

Meet this Year’s

Rock Star Franchisees P. 24

SPECIAL REPORT

2019 TOP

LOW-COST

FRANCHISES

AMERICAN POOL PLAYERS

SANDLER TRAINING

DREAM VACATIONS

VISITING ANGELS

MAIDPRO

HOUSEMASTER and more... P. 10

FRANCHISEE SPOTLIGHT:

Ron Smith & Jan Griffith,

MINUTEMAN PRESS P. 9

Scot & Amy Hecht

OUR TOWN AMERICA P. 17


35 QUARTERS

OF CONSECUTIVE SAME

STORE SALES GROWTH*

SINCE 1973

564 STORES

IN 21 STATES†

INNOVATORS

OF FLAVORED

CRUST® PIZZA

Unavailable

Multi-unit

Areas Available

Existing Locations -

Areas Available

Carryout and Delivery Concept

OPEN A HUNGRY HOWIE’S ® FRANCHISE

FRANCHISING.HUNGRYHOWIES.COM

248.414.3300

*Results measure company-wide same store sales figures for each calendar year over the previous calendar year. The measuring period is January 1, 2010 through December 31, 2018. Excludes store sales from the State of Florida, units which are not obligated to and do not report sales to Hungry Howie’s,

and units which opened and/or closed during the measuring period. Not all individual stores experienced the same results. New franchisees may have results that differ. This advertisement is not an offer of a franchise. Franchises are offered and sold only through a Franchise Disclosure Document.

STATE OF CALIFORNIA: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION, OR ENDORSEMENT BY THE COMMISSIONER OF CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT

THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE, AND NOT MISLEADING. STATE OF NEW YORK: THIS ADVERTISEMENT IS NOT AN OFFERING. AN OFFERING CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT FILED WITH THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. SUCH FILING DOES NOT CONSTITUTE APPROVAL BY THE

DEPARTMENT OF LAW OF THE STATE OF NEW YORK. MINNESOTA STATE REGISTRATION NUMBER F-2873. †545 open stores in 21 states with an additional 19 agreements signed as of 12/18/2018.


FBR SPECIAL REPORT

Features //2019 Issue 2

+

Reviews, interviews, satisfaction awards,

and more resources are available at:

www.FranchiseBusinessReview.com

7 18 20

5 Letter From the Editor

The Risk of “Staying Safe” Is the Greatest Risk of All

7 A Franchise Opportunity for Any Budget

Top-Rated, Affordable Franchises to Consider in 2019

10 Top Low-Cost Franchises of 2019

Best of the Best

14 The Heart of a Travel Agent, the Drive of a CEO

How Michelle Fee Built the Cruise Planners Franchise

16 Fitness Entrepreneurs Who Were Millionaires

by 26 Say It’s Not About the Money

Burn Boot Camp Founders Share Their Story

18 The Appeal of a Seasonal Franchise

Making a Life and a Living

20 Time to Grow?

How to Know if (and When) Multi-Unit Franchise

Ownership Is Right for You

22 Top Multi-Unit Franchises of 2019

Best of the Best

24 FBR’s 2019 Rock Star Franchisees

Meet Franchising’s Finest

30 Marketplace: Franchise Opportunities

More on the franchisee approved franchise

opportunities for 2019

30 2019’s Top 200 Franchises Overall

Franchises with high franchisee satisfaction

in every industry sector

Franchisee Profiles

9 Ron Smith and Jan Griffith, Minuteman Press

15 Janice Sinardi, Cruise Planners

17 Scot and Amy Hecht, Our Town America

19 Man Phung, Brightway Insurance

21 Steve Sarafin, Window Genie

26 Yohanni Hedges, MaidPro

27 Kristina Kefalas, Payroll Vault

28 Simon and Stephanie Jones, PropertyGuys.com

29 Tod Cohen, TSS Photography

31 Sean Wise, Two Men and A Truck

34 Todd and Kim Seidl, CarePatrol

35 Wil and Ayten Mauk, Expedia

37 Scott Neal, Fibrenew

38 Ashley Shaver Noland, Rhea Lana’s

39 Barbara and Chip Whipkey, Wild Birds Unlimited

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 3


FBR SPECIAL REPORT

The Risk of “Staying Safe”

Is the Greatest Risk of All

Starting a new business comes with risk. But staying in a job you have outgrown because it

is “safe” is also a risk; some might even argue “staying safe” is the greater risk. The beauty of

franchising is that you can take the leap into business ownership with the full support and

guidance of the franchisor—and the franchise community; essentially lessening your exposure

to risk as a new entrepreneur.

Of course, the other obstacle that many prospective entrepreneurs face is raising the funds

required to get their businesses off the ground. Once again, franchising offers an opportunity

for anyone with the desire and motivation to become their own boss, regardless of experience

or income level. Some franchises on this year’s top list start as low as $12k!

In this issue, we cover the Top 100 Low Cost franchise opportunities, to help you find a business

opportunity that is both affordable and reputable. We also highlight the Top 50 Multi-Unit

franchise opportunities for those with growth ambitions and take a look at some of this year’s

most successful franchise “Rock Stars!”

Hopefully, the reviews and ratings in this guide prove helpful. For more information on

specific brands or to access additional content and register for upcoming Q&A webinars with

our founder, Eric Stites, visit www.FranchiseBusinessReview.com.

The beauty of franchising

is that you can take

the leap into business

ownership with the full

support and guidance

of the franchisor —and

the franchise community.

Happy Franchising!

Sarah Brady, Editorial Director

Franchise Business Review is the leading franchise market research firm that performs

independent surveys of franchisee satisfaction and franchise buyer experiences.

Before you invest in any franchise opportunity, read our reports to get the facts

from those who know best — franchisees. We publish quarterly research reports,

examining segments of franchising including the Top 200 Franchise Opportunities,

Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,

and Top Franchises for Veterans. All publications are available digitally at

FranchiseBusinessReview.com.

Eric Stites, CEO & Managing Director

Michelle Rowan, President & COO

Sarah Brady, Editorial Director

C.J. Fleck, Senior Web Developer

Ali Forman, Marketing Director

Will Zimmerman, Digital Marketing Manager

Nicole Dudley, Client Success Manager

Wes Graves, Client Consultant

Amy LaLime, Client Services Manager

Ryan Dowling, Business Research Executive

Margot Doering, Accounting

Mary Vogt, Editorial Intern

Ian Low, Marketing Intern

The Secret Agency, Design and Production

Call us at 866-397-6680

HOW WE IDENTIFY THE TOP FRANCHISES

Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with a

minimum of 10 franchisees. For this report, we looked at franchisee satisfaction from over 15,000 franchisees across 153 low-cost brands and

over 3,500 franchisees across 248 multi-unit brands. The 3,639 franchisees who we surveyed in the multi-unit space own a total of 17,361

business units, which is nearly five locations per person! We collected this data between September 2017 and February 2019. We asked each

franchisee over 33 benchmark questions ranking their franchise in the areas of financial opportunity, training and support, leadership, operations

and product development, core values (e.g., honesty and integrity of franchisor) general satisfaction and the franchisee community. We also asked

them to answer an additional 16 questions about their market area, demographics, business lifestyle, overall enjoyment running their franchise,

and role in the franchisee community. From this data, we identified our list of top low-cost franchises and top multi-unit franchises with the

highest franchisee satisfaction. More detailed information about our research methodology is available at www.FranchiseBusinessReview.com.

Surveys to determine the Top Franchises for Veterans, Most Innovative Brands, and Top Senior and Healthcare Services Brands are

underway. If you are a franchisor and would like to participate, please call 866-397-6680 or contact info@FranchiseBusinessReview.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 5


FBR SPECIAL REPORT

Left: Just Between Friends Shopper; Right: Qualicare Client and Caregiver

A Franchise Opportunity

for Any Budget

Top-Rated, Affordable Franchises to Consider in 2019

When most people imagine starting their own

business, they do so with the realization that

it won’t come cheap. Starting a new business

typically requires a significant investment to

get up and running and consequently holds

back many would-be business owners from

pursuing their entrepreneurial dreams.

Fortunately, there are many low-cost franchise

opportunities that are very affordable—

with some starting at under $10,000.

So, if you’ve been dreaming of running

your own business, but have been held back by

a concern over funding, a low-cost franchise

may be the right option for you. And remember,

just because a franchise is low cost does

not mean it is low value. “A low-cost franchise

has nothing to do with the value of the business,”

said Stacey Firth, director of franchise development

at 30 Minute Hit. “In 30 Minute Hit’s case,

for example, custom-built equipment, simple

build-outs and a small footprint have allowed

us to keep start-up costs low. Instead of paying

expensive equipment licensing fees, our franchisees

can enjoy a simple, easy to maintain,

scalable business model.”

For this year’s Top Low-Cost Franchises list

(see page 10), our team at Franchise Business

Review surveyed thousands of franchise owners

from nearly 100 low-cost franchise brands.

Our initial cut-off for qualifying as “low cost”

was any franchise opportunity that has an

initial investment starting at under $100,000.

While $100,000 is still a lot of money, financial

options make it possible to get started for

much less than the “sticker price.”

BENEFITS OF BUYING

A LOW-COST FRANCHISE

In addition to the low start-up costs, low-cost

franchise opportunities offer several benefits

for owners, such as:

Affordability—Many franchises require an

initial investment of hundreds of thousands, if

not millions of dollars. The initial investment

range for this year’s top low-cost brands is

between $2,500 to 100,000. “The most common

misconception in franchising is that it’s

too expensive,” said Maxime Mercier, managing

director at Shack Shine. “Many people

hear the word ‘franchise’ and instantly think of

big restaurant brands with high overhead and

real estate costs. You can start a Shack Shine

franchise for $50k with no previous window

washing experience required. We provide

people with coaching, systems, support and a

business plan aimed to set them up for success

for a fraction of the cost.”

Expedited Profitability and Less Debt—With

low start-up costs and minimal overhead, you’ll

be able to generate a return on investment

much faster than with a higher cost franchise.

“Low-cost franchises provide fantastic opportunities

to leverage small amounts of capital

into multiple thriving businesses. Low overhead

and total investments combined with fast

profitability and wide open territories allow

franchisees to quickly expand into multiple

units,” said Firth.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 7


FBR SPECIAL REPORT

Scalability—Low-cost franchise owners typically

don’t incur the large loan debt that is

common with higher cost investments, allowing

owners to scale much more rapidly. “The

low start-up cost gives our franchisees scalability

and flexibility, which is very attractive for

someone researching business opportunities,”

said Lou Shager, president of Mosquito Joe.

Recession Resistant—Many low cost franchise

opportunities don’t require expensive

overhead or a large staff, which means they

have a better chance of surviving an economic

downturn.

More Location Choices—The majority of

low-cost franchises are service-based businesses

that can be run out of a home office or

mobile unit. Others, such as Cruise Planners

and Dream Vacations can be run from anywhere

in the world, so long as there is an

internet connection!

Financing Options for Low-Cost Franchises

Flexible Hours—With no brick and mortar

location to attend to, most low-cost franchise

opportunities offer owners the ability to make

their own schedule. “A home-based business

allows our franchisees to have a great amount

of autonomy,” said Shager. “The flexibility of

running a business from home allows families

to excel at their business without sacrificing

time for their other responsibilities. They’re

able to get the kids to and from school while

successfully handling scheduling, routing and

customer calls.”

WHAT TO EXPECT WHEN YOU BUY

A LOW-COST FRANCHISE

Like any new business, there are one-time and

recurring costs you’ll need to cover as you

start and grow your business. With a franchise

purchase, there are four primary cost considerations

you’ll need to understand before you

get started:

If you don’t have the savings to pay for a low-cost franchise out of pocket, financing options can

help. There are several options you’ll want to consider:

Low-Doc SBA Business Loans

An alternative for those searching for smaller amounts of capital, these loans offer you the same

benefits as SBA Loans (guaranteed by the Small Business Administration (SBA) and lent by banks)

with a shorter turn-time.

401 (K) Business Financing

You can use up to 100 percent of funds from an existing retirement account to buy or start a

small business or franchise without taking a taxable distribution or getting a loan.

Unsecured Loans

You don’t need collateral to qualify for these loans, which can happen in just three weeks. They

are a great option if you need a fast funding solution. If you have a high credit score, banks and

credit unions are good sources for unsecured loans. If your credit score is lower than the required

range for banks and credit unions, consider a third party lender.

Portfolio Loans

Security-backed loans allow you to take a loan using a financial portfolio, such as a mutual fund,

as collateral. There are several potential advantages to doing so. First, you can leave your portfolio

in place, which enables it to grow. Second, because the loan is backed by your portfolio’s value,

the interest charged will be lower than for an unsecured loan. It is important to note that the

risk of borrowing against the value of your securities is that if your investments fall in value, the

money borrowed will emphasize your losses.

Family and Friends

For low-cost franchise loans you may be able to turn to family and friends for assistance in getting

started.

To help keep your startup costs low, talk to franchise companies about potential discounts or

financing options they may provide. Some companies will let you finance a portion of the initial

franchise fees over time and many offer special incentives to military veterans and other special

groups such as first responders.

To learn more about these and other franchise financing options, visit our website at

www.FranchiseBusinessReview.com/financing to explore and apply for quick approval.

Franchise Fee—The franchise fee typically

covers the costs to get started such as training,

your new website, initial supervision, etc. This

fee may be paid in one lump sum or in installments

over time.

Initial Investment—The initial investment

covers the materials and resources you’ll need

to launch your business.

Net Worth—Simply put, your net worth is a

total sum of all your assets, less all your debts.

Things like real estate and retirement savings

count toward your net worth even though they

aren’t “liquid assets,” while credit card debt,

mortgages, and other liabilities count against

your net worth. Many franchise companies

have a minimum net worth requirement

for their franchisee candidates because this

determines your “fundability” (whether or not

a bank will give you a loan). That said, with

many low-cost franchise opportunities, their

net worth requirements are also low, as the

total investment needed to start the business

typically doesn’t require a large bank loan.

With any franchise, you’ll also be required

to pay ongoing fees such as:

Royalties—Royalties are ongoing fees and are

typically charged as a percentage of your gross

revenue.

Advertising and Marketing Fees—In exchange

for the marketing and advertising support

you’ll receive from the franchisor, you’ll be

required to pay a monthly marketing and

advertising fee, which is usually a percentage

of your revenue.

You can find more detailed information

about all of the above mentioned costs and fees

in the franchise brand’s Franchise Disclosure

Document (FDD). Once you contact a franchise

company and meet their qualifications,

they will provide you with their FDD and

Franchise Agreement for review.

These initial costs can create a barrier to

entry for some prospective franchise owners.

Fortunately, low-cost opportunities typically

have low start-up costs and fees that make

ownership much more realistic.

8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

HOW MUCH MONEY CAN YOU MAKE

WITH A LOW-COST FRANCHISE?

Every potential franchise owner wants to

know how much money they’ll be able

to make should they invest. This, of course,

varies from franchise to franchise and

depends on a slew of factors.

“People considering a franchise opportunity

often assume the larger the total initial

investment, the greater the cash flow generation

capabilities of the franchise,” said Peter

Hans, CEO of Discovery Map International.

“At Discovery Map, we know that the cash flow

that can be generated is more a function of the

market, the business model and, frankly, the

effort and ability of the franchisee.”

The best way to understand the potential

profitability of a franchise you are interested in

is to do thorough research by closely reviewing

the Franchise Disclosure Document, talking

with current franchisees, and understanding

your potential market. Based on FBR data,

as of March 2019, the average annual income

for low-cost franchise owners is $77,851.

Thirteen percent of low-cost franchise owners

make over $150,000 per year. When compared

to the overall benchmark, which looks

at all franchise investments, not just low cost,

the average income is only slightly higher at

$85,290, with 17 percent of franchise owners

making over $150,000.

“The most common misconception we

hear is that a low cost investment equals

lower returns,” said Jesse Johnstone, VP of

operations at Fibrenew International. “We

have countless examples of franchisees who

have proven that incorrect. When assessing

new franchise concepts, you have to realize

that profit margin is what matters. It is not

necessarily how impressive the overall revenue

numbers look. When you account for

operating expenses and franchise fees, what’s

left out of each dollar is key. That’s where we’re

polar opposite over many big investment

franchise concepts.”

When doing your research and business

planning, it is important to distinguish

between “business profit” and “owner

income.” Prospective franchisees often confuse

a business’s profits with their potential

annual income/salary, which is a big mistake.

As a business owner, before you can “pay

yourself,” you often have to pay business

taxes, debt repayments on loans, and reinvest

in your business (that new piece of equipment

you need, or the new signage you’re required

to buy, for example). While your business may

grow to be quite profitable, your actual takehome

income could be substantially lower.

Here are some things to keep in mind

when researching franchise opportunities:

• Talk with as many franchisees as you can

and confirm that your business projections

and income expectations are realistic.

• Understand that most business owners can’t

take much money out of the business for the

first few years during the startup phase, and

it may take you even longer to start paying

yourself a meaningful salary from your new

business.

• Plan accordingly and try to have alternative

sources of income (i.e. a spouse’s salary) to

live off of while your new business is getting

off the ground.

Owning a business is about building equity

in an asset you will eventually sell, which is

where most franchise owners build significant

wealth. Although low-cost investments report

a lower average income, they also require

significantly less investment. And, many lowcost

investments, like Dream Vacations and

Cruise Planners among others can be run on

a part time or absentee owner basis.

As Kris Antolak, Director of Franchise

Development at Oxi Fresh Carpet Cleaning

explained, “Just because a franchise is inexpensive

doesn’t mean it’s not an excellent opportunity.

There are Oxi Fresh Carpet Cleaning franchisees

who own tons of territories and service a

huge number of customers. Low-cost can be

high-opportunity.”

THE RIGHT LOW-COST FRANCHISE

FOR YOU

Investing in a franchise is a big decision. There

are many benefits to owning a business, but

finding the right franchise for you will take

some time and homework. Our Top Low-

Cost Franchises list is a great starting point for

you to explore the award-winning business

opportunities that are available. We also have

many other resources to help you navigate

every step of your franchise journey; from

initial research, to financing, to purchase and

ongoing business management. Just visit us

today at www.FranchiseBusinessReview.com.

Ron Smith and Jan Griffith

Minuteman Press

Kirkland, WA

Franchisees since 2017

FEATURED

Franchisee

What was it about the franchise model and/or

leadership that led you to purchase it? When we

came across Minuteman Press, what sold us were

two things: The tenure of the people involved in

Minuteman Press. We met with owners in our

area who were in business 30 years and 20 years.

Also, the business deal was fair: a reasonable

price for a terrific level of support.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? I (Ron) have a business administration

degree, which helped me understand the

mechanics of running a small business. That

helped me on the sales and logistics side.

What things do you like most about your job?

The thing we like most is the variety. We have

clients that are water heater suppliers, restaurant

owners, families looking for cards, art centers

needing custom banners, etc.

What advice do you have for prospective

franchise buyers? Make sure you have great

people working with you. We bought an existing

franchise and our graphic designer Katie has

been amazing. Also, the right time for marketing

is NOW! It doesn’t matter if business is slowing

down one month or busy another month. Social

media, Google Adwords, networking, everything

matters.

What do you wish you had known prior to going

into franchising? As for what we would have

wanted to know before franchising, all we can

say is: We wish we had made the transition

earlier because the rewards of owning your own

business are there and it just takes time.

For more information about Minuteman Press

opportunities, call (800) 645-3006 or visit

www.minutemanpressfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Low-Cost

Franchises of 2019

* 30 Minute Hit — more on p. 42

Boxing & kickboxing circuit

* 360clean

Commercial cleaning services

* ActionCOACH — more on p. 42

Business coaching

Survey

Date

June

2018

Sep.

2018

Jan.

2019

Start-Up

Investment

$100,000 –

$165,000

$3,750 –

$11,050

$61,250 –

$108,441

Cash

Requirement

Total

Units

$40,000 83

$5,000 79

$40,000 775

Aire-Master of America

Commercial hygiene service

Nov.

2018

$39,584 –

$142,400

$50,000 113

* Amada Senior Care

In-home senior care

Feb.

2018

$87,710 –

$174,654

$80,000 107

“The system is truly top

notch! The models and

tools are unmatched,

and are better than

those of the Fortune 500

companies I have worked

for in the past!”

* American Poolplayers Association

Pool league

ASP – America’s Swimming Pool Co.

Swimming pool maintenance

Assisted Living Locators

Assisted living placement services

Assisting Hands

In-home senior care

Auto Appraisal Network

Automotive appraisal services

— more on

p. 33

Sep.

2018

Nov.

2018

Sep.

2018

Sep.

2018

Feb.

2018

$20,763 –

$28,648

$96,338 –

$143,593

$59,300 –

$70,550

$77,050 –

$149,000

$12,000 –

$30,000

$20,763 324

$15,000 285

$50,000 50

$45,000 130

$3,000 –

$10,000

27

– ActionCOACH Franchisee

Baby Boot Camp

Fitness programs

Nov.

2017

$6,050 –

$13,179

$4,570 –

$5,480

81

Better Homes and Gardens Real Estate

Real estate

Jan.

2019

$65,170 –

$540,000

$100,000 304

“You always hear

companies say they

support their employees

and have their best

interest at heart; but

Dream Vacations says

it, shows it, and does

it when it comes to

their franchisees.”

– Dream Vacations Franchisee

Bloomin Blinds

Custom blinds and window coverings

Buildingstars

Commercial cleaning services

* CarePatrol — more on p. 34

Assisted living placement services

* College Hunks Hauling Junk & Moving

Junk removal services

Complete Weddings + Events

Wedding & event services

Critter Control

Wildlife control & removal

* Cruise Planners — more on p. 15

Travel agency

Dale Carnegie

Leadership training

— more

on p. 41

Jan.

2019

Aug.

2017

Oct.

2018

March

2018

Oct.

2018

Sep.

2018

Oct.

2018

March

2018

$35,000 –

$85,000

$2,245 –

$53,200

$71,540 –

$88,490

$89,300 –

$208,000

$30,350 –

$48,650

$47,500 –

$82,000

$2,095 –

$23,367

$19,700 –

$174,500

$40,000 49

$1,000 572

$85,000 150

$65,000 110

$10,000 200

$8,075 –

$52,075

98

$10,995 2,570

$50,000 –

$200,000

221

Discovery Map

Alternative advertising maps

Sep.

2018

$35,250 –

$44,950

$50,000 138

Drama Kids

Drama programs

Dec.

2017

$28,800 –

$58,000

$30,000 232

* Dream Vacations

Travel agency

Oct.

2018

$3,245 –

$21,850

$3,500 1,303

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

ERA

Real estate

Estrella Insurance

Financial services

Jan.

2019

Feb.

2018

$4,800 –

$221,900

$49,950 –

$84,000

$4,800 –

$221,900

$25,000 –

$50,000

2,370

130

10 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Fastest Labs

Drug alcohol & DNA testing services

Dec.

2017

$74,650 –

$88,900

$50,000 26

* Fibrenew — more on p. 36, 37

Leather & vinyl repair services

Nov.

2018

$75,000 –

$101,800

$20,000 –

$100,000

250

* FirstLight Home Care

In-home senior care

May

2018

$99,681 –

$152,926

$100,000 259

* Fish Window Cleaning

Window cleaning

Nov.

2018

$83,225 –

$146,200

$60,000 –

$150,000

271

* Five Star Painting

Painting

Oct.

2018

$61,600 –

$136,150

$24,450 170

FPC National

Recruiting services

Oct.

2018

$86,300 –

$130,100

$120,000 62

FRSTeam

Home restoration

Garage Experts

Garage organization

* Happy & Healthy Products

Ice cream/Yogurt/Frozen treats

Help-U-Sell Real Estate

Real estate

High Touch High Tech

Hands-on science programs

Nov.

2018

Sep.

2017

Feb.

2018

Sep.

2018

Aug.

2017

$32,000 –

$380,500

$48,497 –

$86,426

$45,000 –

$90,000

$29,650 –

$67,650

$62,750 –

$69,000

$25,000 –

$35,000

$30,000 –

$803,000

$45,000 –

$90,000

46

66

65

$2,500 102

$37,650 34

“FirstLight Home Care

is a growing company

that remembers its start.

They are always available

and willing to help.”

– FirstLight Home Care Franchisee

Home Care Assistance

In-home senior care

Sep.

2018

$77,775 –

$245,250

$80,000 174

* Home Helpers Home Care — more on p. 34

Senior care

March

2019

$75,850 –

$127,600

$100,000 318

HomeSmart

Real estate

Nov.

2018

$65,000 –

$205,000

$20,000 102

* HomeVestors of America — more on back cover

Realty renovation

* Homewatch Caregivers

In-home senior care

HomeWell Senior Care

In-home senior care

* HouseMaster

Professional home inspections

* Image One — more on p. 43

Commercial cleaning services

In Home Pet Services

Pet sitting & dog walking service

Dec.

2018

Sep.

2018

Feb.

2018

Oct.

2018

June

2018

Sep.

2018

$54,000 –

$357,250

$83,000 –

$137,250

$67,450 –

$133,200

$61,100 –

$106,150

$57,110 –

$123,700

$9,200 –

$35,100

$50,000 –

$55,000

900

$50,000 182

$46,500 –

$53,385

31

$42,500 313

$15,000 103

$9,200 –

$35,100

15

“The quality of the

franchise system is

exceptional in all areas.

Great support, great

innovation, and a

positive community.”

– MaidPro Franchisee

JumpBunch

Youth sport & fitness

Aug.

2018

$45,800 –

$59,300

$15,000 89

Just Between Friends

Children’s consignment

Sep.

2018

$38,550 –

$54,545

$45,000 –

$49,000

155

* Kitchen Solvers

Home remodeling

Sep.

2018

$65,765 –

$90,535

$75,000 51

* MaidPro

House cleaning & maid services

Oct.

2018

$74,560 –

$204,450

$75,000 276

* Minuteman Press — more on p. 9

Printing & marketing services

Aug.

2017

$62,207 –

$161,865

$50,000 965

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 11


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Low-Cost

Franchises of 2019

Miracle Method Surface Refinishing

Bathroom & kitchen remodeling

* Molly Maid

Cleaning services

* Mosquito Joe

Mosquito control services

Survey

Date

July

2018

Oct.

2018

Feb.

2018

Start-Up

Investment

$75,000 –

$138,000

$110,000 –

$153,200

$90,600 –

$135,500

Cash

Requirement

$40,000 –

$50,000

$110,000 –

$153,200

Total

Units

162

471

$50,000 288

Motto Mortgage

Brokerage services

Oct.

2018

$48,000 –

$68,000

$12,000 82

“This is an ethical

company, and there

is a strong relationship

between franchisor

and franchisee. We are

a family.”

– Our Town America Franchisee

* Mr. Appliance

Appliance repair

N2 Publishing

Private neighborhood publications

Nextaff

Staffing solutions

NextHome

Real estate

* Office Pride — more on p. 40

Commercial cleaning services

* Our Town America — more on p. 17, 40

Advertising services

Oct.

2018

Nov.

2018

May

2018

Oct.

2018

Sep.

2018

Sep.

2018

$60,800 –

$139,515

$975 –

$5,650

$95,500 –

$125,250

$14,500 –

$212,600

$59,500 –

$107,200

$63,300 –

$86,250

$45,000 295

$975 –

$5,650

763

$75,000 72

$3,500 –

$7,500

330

$85,000 137

$70,000 65

Oxi Fresh Carpet Cleaning

Carpet cleaning

Jan.

2019

$40,000 –

$60,000

$37,900 378

* Payroll Vault Franchising — more on p. 27

Payroll services

Aug.

2018

$49,000 –

$74,119

$42,850 –

$70,569

42

PropertyGuys.com — more on p. 28

Real estate

Aug.

2018

$50,000 –

$100,000

$50,000 86

“Purchasing the franchise

was the best decision

I could have made

for myself and my

family. The leadership

is incredible!”

* PuroClean — more on p. 41

Property emergency repair services

* Qualicare

In-home senior care

Rhea Lana’s — more on p. 38

Children’s consignment

Right at Home

In-home senior care

* Sandler Training — more on p. 31

Business consulting & coaching

Sep.

2018

July

2018

Dec.

2018

Feb.

2019

April

2018

$72,732 –

$190,582

$65,800 –

$149,250

$19,050 –

$38,950

$79,250 –

$137,900

$91,525 –

$108,500

$100,000 –

$150,000

264

$100,000 78

$15,000 –

$13,500

93

$150,000 588

$79,000 265

– Rhea Lana’s Franchisee

* Senior Care Authority

Assisted living placement services

Oct.

2018

$52,350 –

$78,150

$50,000 –

$150,000

57

Shack Shine

Gutter cleaning & window washing

July

2018

$50,250 –

$97,050

$50,250 38

ShelfGenie

Shelving solutions

Dec.

2018

$68,600 –

$103,750

$75,000 172

Shine Window Care & Holiday Lighting

Window cleaning

Oct.

2017

$43,850 –

$113,590

$43,850 –

$113,590

27

Showhomes Home Staging

Home staging

Jan.

2019

$45,300 –

$78,000

$10,000 55

Sit Means Sit Dog Training

Dog training

Nov.

2018

$45,000 –

$93,850

$45,000 125

Snapology

STEM/STEAM programs & activities

June

2018

$39,000 –

$73,500

$32,500 67

12 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

* Soccer Shots

Youth sports

Dec.

2018

$41,034 –

$53,950

$38,000 223

Stratus Building Solutions

Commercial cleaning services

Feb.

2018

$4,350 –

$72,850

$3,600 –

$62,100

1,000

* Supporting Strategies

Bookkeeping services

Surface Specialists Systems

Home remodeling

TGA Premier Sports

Youth sports

The Grout Doctor

Grout repair services

The Tutoring Center

Tutoring services

March

2018

May

2018

Feb.

2019

Sep.

2018

May

2018

$77,130 –

$102,390

$43,200 –

$56,000

$16,300 –

$67,350

$12,000 –

$40,000

$90,000 –

$130,000

$100,000 93

$25,000 45

$16,300 –

$67,350

125

$10,000 77

$90,000 116

“I am grateful for the

franchisor’s continual

involvement in each of

our successes and in their

dedication to make us

better at what we do.”

– Supporting Strategies Franchisee

Town Money Saver

Advertising services

March

2019

$5,700 –

$17,000

$5,000 –

$12,500

49

* Truly Nolen of America

Pest control

April

2018

$50,200 –

$293,000

$35,000 339

* TSS Photography

Sports, school & event photography

July

2018

$20,400 –

$74,275

$10,500 179

* Two Men and A Truck

Moving services

March

2019

$95,000 –

$670,000

$80,000 –

$190,000

385

* U.S. Lawns

Commercial grounds care

Sep.

2018

$53,500 –

$81,300

$50,000 261

United Country Real Estate

Real estate

Oct.

2018

$16,290 –

$42,510

$15,000 453

* Visiting Angels

In-home senior care

We Insure

Insurance services

Weed Man

Lawn care

Weichert Real Estate Affiliates

Real estate

Welcomemat Services

Printing & marketing services

July

2018

Sep.

2018

Aug.

2018

Sep.

2018

June

2018

$83,085 –

$128,885

$25,000 –

$100,000

$68,453 –

$85,513

$50,000 –

$364,700

$60,960 –

$89,710

$57,950 638

$50,000 –

$100,000

86

$50,000 674

$50,000 –

$364,700

480

$47,000 75

“This is a great

organization. They

are enthusiastic,

supportive, and

innovative visionaries

who are also fun

to be around!”

WOW 1 DAY PAINTING

Painting

Dec.

2018

$90,000 –

$130,000

$50,000 43

– TSS Photography Franchisee

YESCO

Visual business communications

March

2018

$64,300 –

$350,000

$60,000 110

Young Rembrandts

Children’s art classes

Aug.

2017

$41,250 –

$48,120

$40,000 106

Zagg

Electronic accessories

July

2018

$31,000 –

$60,000

$10,000 –

$30,000

96

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 13


FBR SPECIAL REPORT

Featured, Low-Cost, Award-Winning Brand

The Heart of a Travel Agent,

the Drive of a CEO

How Michelle Fee Built the Cruise Planners Franchise

In the age of the internet, you might be wondering

why anyone would ever use a travel

agent. And you wouldn’t be alone in your

pondering. Michelle Fee, founder and CEO of

Cruise Planners, gets this question a lot. Her

response? “Why spend four weeks booking a

four-day vacation when you could have someone

who could do this all for you and advocate

on your behalf, all at no cost to you? Our travel

agents have access to information that travelers

don’t.”

The cruising industry has seen growth each

year for the last 30 years, with double-digit

growth during the last 10 years. Land-based

vacations and all-inclusive resorts are at an alltime

high with record-breaking volume. There

is no question that the internet has provided

more opportunities for direct-to-consumer

sales, but it has also created an enormous

opportunity for agents. That’s because the

internet got too big. If you Google “cruise vacation,”

you’ll see there are more than 4,000,000

results. For consumers, this abundant choice

can be completely overwhelming and has

resulted in a boom for the travel agency space.

THE BIRTH OF THE

CRUISE PLANNERS FRANCHISE

When the internet was just in its infancy,

Fee was the co-owner of a small “mom and

mom” business in Coral Springs, Fla. As she

witnessed the arrival of the internet, she realized

they needed to change the way they did

business if they were going to survive. In 1994,

Fee and her two business partners developed

a business plan and incorporated. A year later,

in 1995, they launched the first Cruise Planners

new agent training class. By 2000, the trio

identified the need to move away from the

independent contractor model they had been

relying on and began franchising.

“When I started the business, I was scared.

I was putting my family on the line,” says Fee.

Michelle Fee at Machu Picchu with Cruise Planners top producing travel advisors and travel partners as part of the

Elite Summit trip

“I had to invest money into the business and I

had two small children. But, I did it and never

looked back.”

One of the greatest benefits of the Cruise

Planners business model is the ability it offers

franchisees to work remotely—from home

or anywhere in the world. But 25 years ago,

working from home was not accepted like it

is today. Initially, this was an obstacle for Fee.

“It took a few years to get the concept widespread,”

she said. “Nobody worked from home

25 years ago. Today, it is totally different.”

This forward-looking attitude and ability to

adapt coupled with the belief that consistency

is key has allowed Fee and her team to create a

multi-million-dollar franchise system offering

franchisees both an income stream and the

freedom to create the life they desire.

“I’m really proud of what we built. Franchisees

can take this business to whatever level

they want to take it to,” explained Fee. “Some

are stay-at-home moms, others are retirees,

and others have turned this franchise into

something way more than I ever expected,

making high into the six-figures.”

Franchisees are offered the support of the

corporate office as well as from the nationwide

community of Cruise Planners franchisees.

This support is one of the reasons so many are

attracted to franchising. Similarly, Fee credits

her ability to raise two young children and a

new business, to her “village of support.”

“I could not have done this without my

parents,” she remarked. “And my husband was

extremely supportive. As a mother, you have

this guilt—and you can never go back. I made

sure that all my kids’ important events were on

my calendar. Today, I can look back knowing

that I didn’t miss a dance recital or a wrestling

match; I didn’t miss anything.”

Over the past 25 years, Fee has built a

business that offers other mothers and fathers

the same opportunity she created for herself

over two decades ago; allowing people the

14 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

FEATURED

Franchisee

Janice Sinardi

Cruise Planners

Tampa, FL

Franchisee since 2008

Michelle Fee christening the AmaSerena. Fee was chosen as the godmother of the river cruise ship in 2015.

chance to run a business and be present for

their families or pursue other interests that

are not always possible while maintaining a

traditional 9-5 job.

As Fee explained, “If you want to build

your business to a certain level and stop

because you want to go to kids sporting events

you can; if you want to be the million-plus

producer you can do that as well. People join

for different reasons.”

NOT YOUR TRADITIONAL CEO

What might surprise you about Fee is that

she doesn’t have a college degree and she is

not your typical CEO with a background in

finance. Fee, a former travel agent, explained

how having the same background as the

agents who are selling Cruise Planners travel,

has helped her understand their needs and

challenges. Similarly, Fee can relate to new

franchise owners who are launching their new

businesses. “I know how to build a business

from scratch and how to connect with the

customer,” she said.

Fee’s non-traditional background underscores

the fact that anyone, no matter their

educational accolades or past work experience,

can find success in franchising. In fact,

Cruise Planner’s top producing franchisee is

a bookkeeper; the second highest producer

is a computer programmer followed by an

auto mechanic and a hairdresser.

THE PERKS OF WORKING IN TRAVEL

Of course, beyond the freedom and financial

opportunity that Cruise Planners offers, there

is the obvious benefit of working in travel. As

Fee said, “Everybody loves travel! It’s the one

place people enjoy spending money.”

Each year, Fee travels with Cruise Planners

top producers. “This year we are going to

Africa,” she said with a bit of excitement in her

voice. “It’s my favorite place. We are going to

go gorilla trekking!”

Thanks to her work, Fee has seen the world.

She says she would go back to Europe any day

but is looking forward to someday seeing Iceland,

one of the few places she has yet to visit.

The Cruise Planners business model, their

technology and their tools have all been deliberately

designed for remote work; allowing

franchise owners to travel the world and

still maintain their business. “Our tools are

designed so that travel agents can run their

business off of any smart device,” she explained.

Cruise Planners relies heavily on technology

to make work as efficient and as portable as

possible. For instance, agents can use Alexa to

look up clients’ details or book or confirm

travel while they are cooking dinner, driving

or trekking through the jungles of Africa.

Fee’s career in travel began over three

decades ago and, although it is far from over,

her most recent recognition seems fitting as

she marks 25 years as founder and CEO of

Cruise Planners. In 2015, Fee was honored to

be chosen as the godmother of the river cruise,

AmaSerena, which sails on the Danube River.

“They flew me over to christen the ship, I said

the traditional blessing and broke a champagne

bottle against the side of the ship,” she

said. “I am so blessed.”

What was it about the franchise model and/or

leadership that led you to purchase it? I was

a former cruise line representative and retired

young, so I was looking for something more. Being

in the travel industry, I had heard wonderful things

about Cruise Planners and knew it was the best

choice for a travel franchise. I knew that I would

have a team of people around me and the

Cruise Planners Home Office Team only continues

to grow, so I can pick up the phone or send an

email and they are right there to answer a

question. With Cruise Planners, I very much feel

a part of a family.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I was a cruise line representative for

more than 25 years. So, that prior knowledge of

the industry helped.

What things do you like most about your job?

I love being a travel advisor because I’m able to

take my office with me anywhere with Cruise

Planners’ mobile technology. I can visit my grown

children or travel as a family and my office goes

with me. I also love the excitement my clients

have when their dream-come-true vacation turns

into a reality.

What advice do you have for prospective

franchise buyers? Choose a franchise that

will support you not just in the beginning,

but throughout your business. It has been

10 wonderful years since I started with Cruise

Planners and I’m always learning. The technology

and marketing are unbelievable and Cruise

Planners provides everything I could have asked

for. The training helps me grow my business and

I increase my sales with every little thing that I do,

whether it’s a Cruise Planners forum or convention

or just getting together with some Cruise Planners

travel agents locally. We are always learning from

each other.

For more information about Cruise Planners

opportunities, call (888) 582-2150 or

visit www.cruiseplannersfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15


FBR SPECIAL REPORT

Featured Brand

Left: Devan Kline at Burn Boot Camp Session

Right: Burn Boot Camp Founders, Devan and Morgan Kline

Fitness Entrepreneurs

Who Were Millionaires by 26

Say It’s Not About the Money

When Devan Kline founded Burn Boot Camp

in a parking lot north of Charlotte, NC, he

knew he had something special, but never

guessed his growth would be this explosive.

The former San Francisco Giant pitcher and his

wife, Morgan Kline, have created a movement

that is sweeping the nation, and the franchising

industry. Since starting the franchise concept in

2015, Burn Boot Camp has opened 177 doors

and awarded 355 locations, landing the millennial

couple’s concept in the Entrepreneur 500,

Franchise Times Top Franchises, Franchise

Business Review Top Franchises, and earning

them the IFA’s NextGen 2018 top spot.

But Kline’s rise to success wasn’t easy.

Growing up in Battle Creek, Michigan in lowincome

housing, he found his parents were

more concerned with partying than raising a

Burn Boot Camp Facility

16 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

family. With his father in and out of prison

and his mother nowhere to be found, Devan

decided that he needed to take control of his

life, and that he did.

“Morgan saved my life. She has been the

only consistent voice of positivity in my life

since we were 12-years-old. If it weren’t for her,

I don’t know where I’d be today,” said Kline.

Now, the power couple has built a power

team. “People want to interview me and give

me the credit. I couldn’t do this without my

HQ crew, franchise partners, trainers, and our

amazing group of clients who pour their heart

and soul into this brand every day. I love them

like the family I never had,” said Kline.

At 31-years-old, the couple doesn’t believe

in limits. “Momentum is a real thing. I used

to want to own four to five gyms in North

Charlotte. Now that I have so much belief,

positivity, and ambition surrounding me,

I truly believe we can do Starbucks numbers,”

Kline remarked. He understands the power

of proximity, “I know prospective franchise

partners aren’t just buying into a brand, they

are buying into Morgan and I, and we take that

extremely personal,” he said.

As fitness entrepreneurs who are passionate

about their brand, the Klines spend a lot of

time out in the field visiting locations, training

at Burn Boot Camp sessions, and connecting

with their clients. “We don’t have to, we want

to. We were built on community, authenticity,

and impact. We were millionaires at 26-yearsold.

It isn’t about the money, we measure our

success largely on the impact we have. Burn

Boot Camp is more than a gym, it’s a lifestyle,”

said Kline. “Anyone can train a client to do

push-ups. I had a dark upbringing, Morgan’s

father passed at five-years-old, we relate to our

family (clients, trainers, employees, franchise

partners) and can speak to the real struggles

people have. The real battleground is mental

and emotional health.”

When asked to explain what success looks

like to the Klines, Devan remarked, “Success is

having every single franchise partner tell me

that their decision to partner with me is one

of the best decisions they’ve ever made. It’s not

about me, I’m a true servant.”

When Kline finishes focusing on monthly

unit economics, he spends his time influencing

others with “The Devan Kline Podcast,”

his Amazon #1 Best-Selling book “Stop Starting

Over,” giving keynotes, and inspiring

others with his popular Instagram account

@devan.kline.

“The future is limitless,” Kline says. “We

have launched our direct franchising program

in Canada, and our master franchising program

will begin in early 2019. I get messages

every day of inspired entrepreneurs from all

over the world who notice the lives we are

changing. People want to be a part of something

bigger than themselves.” Kline describes

his business as “the one thing” that he was

made to do. Burn Boot Camp generated $60

million in system-wide sales and in their

fifth year of business projects to surpass the

$100,000,000 mark. Their approach to physical,

mental, emotional, and spiritual health

is backed by their social media influence,

customized nutrition supplements, and trendy

apparel that flies off the shelves.

“I’m the most competitive person you’ll

ever meet, said Kline. “After my baseball

dreams were crushed, I found business, making

it to the Major Leagues was the best thing

that never happened to me.” Kline credits his

unique success story to his self-awareness, personal

development, and hard work. “I might

not be the most talented person, but one thing

is true, no one will outwork me.” Kline grew

up in extremely humble beginnings and wakes

up at 4:00 am seven days per week to pursue

his dreams.

“Having nothing has proven to be my ultimate

advantage, my back was always against

the wall, and I live everyday with that in the

back of my mind,” he said.

There is no doubt that these two fitness

entrepreneurs and those who have chosen to

partner with them have a bright future. Their

brand is built on the back of social media

savvy, strong leadership, and surrounding

themselves with great people. “My life’s mission

is to make everyone I come in contact

with better for doing so. It’s not about royalties,

fees, and franchise agreements for me. I’m

much more interested in creating outstanding

leaders. To be a great leader, you have to be

a great person first. I’m laser-focused on this

and truly believe that Morgan and I are catalysts

for the new generation of entrepreneurs

to exceed everything they thought possible.”

Scot & Amy Hecht

Our Town America

Meridian, ID

Franchisees since 2015

FEATURED

Franchisee

What was it about the franchise model and/or

leadership that led you to purchase it? I (Scot)

always wanted to work for myself, and after

extensive research, I found the right business

model to fit my skill set and goals.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? Scot: I am a graduate of San Diego

State University with a degree in International

Business. I also had 13 years of B2B sales prior

to buying my franchise. Amy: I am a graduate

of Ohio State University with a degree in

International Business & Marketing. I also had

experience in teaching in sales.

What things do you like most about your job?

We cherish the financial, time and travel freedom

that comes with owning our franchise, as well

as our relationships with community business

owners.

What advice do you have for prospective

franchise buyers? Our advice to any prospective

franchise buyer is to know and understand your

strengths and skill sets. Furthermore, surround

yourself with like-minded people, have a strong

support system and don’t be afraid to take risks.

What do you wish you had known prior to going

into franchising? We haven’t been blindsided

by anything; we knew exactly what we were

getting into when purchasing our OTA franchise.

Doing our research and knowing our skill sets

prior to buying our franchise set us up for

success.

For more information about Our Town America

opportunities, call (800) 497-8360

or visit www.ourtownamerica.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 17


FBR SPECIAL REPORT

Featured, Low-Cost, Award-Winning Brand

The Appeal of a Seasonal Franchise

What if you could own your own business,

take the winter months off, and be able to work

towards achieving your income goals? It may

sound too good to be true, but for some seasonal

business owners; this is a reality. From

lawn care, to tax preparation, to pest control,

seasonal business opportunities are abundant.

Of course, starting a business is no small

endeavor and that’s why many people opt to

invest in a franchise rather than starting their

own business from scratch. Not only do many

franchise opportunities offer an accelerated

path to profitability, there are some that don’t

require any previous experience to get started.

BENEFITS AND CHALLENGES OF BUYING

A SEASONAL FRANCHISE

Benefits

Quality of Life

Lou Schager is the president of Mosquito Joe,

a national pest control franchise based in Virginia

Beach, VA. “One of the most attractive

benefits of owning a Mosquito Joe franchise

is the quality of life,” Schager explained. “We

have one franchise owner who goes on a

month-long trip every year during the offseason.”

While travel is certainly an appealing

option, Mosquito Joe franchise owners can

choose how they spend their months off,

whether that’s working a second seasonal job,

volunteering, planning for the upcoming season,

or simply enjoying the time with family

and relaxing.

Time to Refuel and Recalibrate

Working eight months out of the year leaves

plenty of time to refuel, refocus and recalibrate

for the coming season. “With a seasonal franchise,

owners really have time to do a healthy

budgetary, operational and marketing review,”

said Schager. “It’s nice to pause and refocus.

We have our annual convention in Mexico

in January each year, and it gives us a chance

to collaborate and recharge for the upcoming

season.”

Mosquito Joe Technician

Providing a Tangible Service

Many seasonal franchises offer tangible services

for clients. As Schager explained, “We

provide a service that really affects people’s

lives. Our service can immediately increase

a customer’s quality of life and provide an

additional layer of protection for families.

Providing this service is extremely rewarding

for franchisees.” As vector-borne illnesses

have increased in recent years, Mosquito

Joe franchisees provide not just comfort, but

peace of mind as well.

Challenges

Finding and Retaining Labor

While it is common for many businesses to

struggle with finding and retaining talent, the

challenge is magnified for seasonal businesses.

“It can be hard to find skilled individuals and

then keep them on from season to season,

especially early on when you’re first starting

out,” said Schager. “That’s why we try to create

a great culture and build strong relationships

so that talented employees will want to keep

coming back.”

Unpredictable Climate Implications

Not all seasonal businesses are affected by

climate, but many are. Lawn care, pest control

or snow removal businesses, for instance,

are impacted not only by seasonality but by

climate fluctuations as well. At Mosquito Joe,

a warm winter will likely mean a longer and

busier mosquito season, which can be great

for business but can also pose staffing and

resource challenges.

WHAT TO ASK BEFORE BUYING A

SEASONAL FRANCHISE

If you like the sound of seasonal franchise

ownership, ask yourself the following questions

before you dive in:

Are you passionate about the industry

or service you are considering?

Owning and operating your own business is

a lot of work. In order to be successful, you

have to love what you do, even on the hard

days. As Mosquito Joe franchise owner, Paul

VanWagner said, “The first season in 2015,

my son, John, and I ran the business with one

part-time office staff and four techs. It was a

18 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

franchisees and do your homework on how

much training and support you will be offered

at launch and throughout the life of your

agreement.

FEATURED

Franchisee

Omar Sanchez, Mosquito Joe Owner, South Miami

real challenge, as the business did much better

than expected. I wanted to pull my hair out by

September that first season. But it was a great

way to learn the entire business and I would

not change a thing now.”

Do you enjoy working with people?

Many seasonal franchises require frequent

communication with clients. As Schager

explained, “At Mosquito Joe, we have a recurring

business model where we see our customers

every three weeks. Our franchise owners really

enjoy connecting with their communities; it’s

very empowering.”

Do you know how much it will cost you to

buy your first franchise?

Franchise costs can vary wildly depending on

the brand you are interested in. At Mosquito

Joe, for instance, the initial franchise investment

is between $95,600 and $140,000. Some

service franchises can be bought for as little

as $30k while others run as high as $500k.

Beyond the franchise fee, there are also cash

requirements, royalties and marketing/operational

fees to consider.

Do you know how much support you will need?

One of the major benefits of buying into a

franchise is the support and training you

receive. But not all franchises offer the same

level of support. Make sure you talk to current

WHO SHOULD BUY A

SEASONAL FRANCHISE?

Seasonal franchise owners don’t fit a particular

mold, in fact, they span the gamut of young to

old, and have worked as bankers, pilots, lawyers

and everything in between. “Many people

are attracted to this business model and the

concept of working really hard and then having

some time off to spend with family or to

travel,” said Schager.

Kurt Goodwin, for instance, was a pilot

and his wife Melissa Goodwin was an event

planner for the government before starting

their Mosquito Joe franchises in Baltimore

and Annapolis, MD.

Lee Woodham was a financial manager in

the healthcare industry. When his Mosquito

Joe franchise grew to the point where he could

fully replace his income, he left healthcare to

manage his franchise full time. Similarly, when

Kris Bernard bought her Mosquito Joe franchise,

she had no idea it would take off so fast.

A dental hygienist at the time, she ended up

leaving her job so that she could focus on her

fast-growing business.

At Mosquito Joe, many franchisees are in

the twilight of their corporate careers and are

looking to start something of their own. Many

are also drawn to the idea of having a business

to hand down to their children or grandchildren.

But it’s not just corporate refugees that

make great franchise owners, so do U.S. veterans,

who are very attuned to process and do

well with the structure of a franchise system.

While Schager says that many of their

franchise owners are over 40-years-old and

looking for a second career, he says they have

been attracting more younger owners in recent

years. “Anyone who is passionate, hungry and

driven can be successful with this business,”

remarked Schager.

Man Phung

Brightway,

The Phung Agency

Fishers, Ind., and

Round Rock, TX

Franchisee since 2017

— An FBR Franchisee Rock Star! —

What was it about the franchise model and/or

leadership that led you to purchase it? I was

looking for a franchise where I could leverage my

knack for sales, and Brightway Insurance kept

coming up in my research as a top franchise.

Brightway’s leadership team and their in-depth

knowledge and experience at nationally

recognized insurance brands impressed me, and

the back-end support and resources they provide

free up my time to focus on building my team and

growing my business. I know that Brightway’s

goals align with mine, and they’re here to help me

be a successful business owner. I also love that I’m

helping my community make good decisions to

protect their financial futures.

What things do you like most about your job? I

love helping my friends and neighbors feel good

about having the right coverage to protect their

homes, cars, toys, jewelry and more. I also enjoy

helping my team grow professionally and seeing

them thrive in the Brightway system with all the

choice and resources Brightway provides. Those

who’ve sold insurance at other agencies are now

armed with so much more choice than they’ve

ever been able to provide to customers at other

agencies. It’s really rewarding to provide an

experience to customers that exceeds their

expectations and as a result makes them feel good

about their decisions.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? My

advice is to invest in a franchise that aligns its

goals with yours and to leverage the resources the

franchise provides. I wish I had known about the

franchise financing. I would have started and

invested earlier had I known I could finance a

portion, if not all of it.

Mosquito Joe Franchising, LLC | 2829 Guardian Lane, Suite 100 | Virginia Beach, VA 23452. This information is

not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational

purposes only. Currently, the following states regulate the offer and sale of franchises: CA, HI, IL, IN, MD, MI, MN,

NY, ND, OR, RI, SD, VA, WA, and WI. If you are a resident of or want to locate a franchise in one of these states, we

will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure

requirements in your state. The filing of an application for registration of an offering prospectus or the acceptance

and filing thereof by the NY Department of Law as required by NY law does not constitute approval of the offering

or the sale of such franchise by the NY Department of Law or the Attorney General of NY. MN Registration #F-7090

For more information about Brightway

Insurance opportunities, call (855) 723-5348,

email franchise@brightway.com or

visit www.brightwaydifference.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 19


FBR SPECIAL REPORT

Time to Grow?

How to Know if (and When) Multi-Unit Franchise

Ownership Is Right for You

Multi-unit franchise ownership can be an

attractive avenue for owners looking to expand

their portfolio and bring in additional revenue

streams. It also offers an opportunity to scale

for owners who have seen success with their

first unit and the chance to spread expenses

across units for increased profitability. Another,

often overlooked benefit of expansion, is

the recognition. As Andy Smolko, a multiunit

CertaPro Painters owner said, “Not only

do customers see us as a larger player in the

region, the increased business size enabled us

to attract more painting crews because they

knew we had a lot of work.”

But taking on an additional franchise(s) is

a big step and is certainly not the right move

for everyone. So how do you know when it’s

time to expand?

HOW DO YOU KNOW WHEN

TO EXPAND?

When Meggie and John Schissler signed their

initial contract with Chicken Salad Chick,

it was for several units. “But as soon as we

opened our first location and saw the excitement

for the brand, we knew we wanted to

work towards really building out our market,”

said the Schisslers. “As the first to open a

Chicken Salad Chick restaurant in Texas, we

were excited for the immense potential here

and anxious to expand this world-class brand

to its communities.”

The Schisslers saw an opportunity and

jumped on it, expanding Chicken Salad Chick

into new markets and communities where

they knew it would thrive. But, the decision

to expand isn’t always so easy and should be

made with careful consideration and planning.

A good rule of thumb is that your decision

to expand should be based on your cash

flow and income statement (commonly called

“Profit & Loss” or “P&L”) and the strength of

your current staff support.

“Once your new business is cash flow positive

and growing, as long as you manage your

operating costs well, your cash flow margins

Chris Holwell, Inspector with HouseMaster in Paradise, NL

(available cash from sales) should continue

to increase,” says Lou Shager, president of

Mosquito Joe. “That’s when your business

really scales and you have an opportunity to

expand.”

In addition to a strong P&L, you’ll need a

reliable team to run your existing location(s)

while you focus on getting another location off

the ground. If you have a strong manager in

place, and they have a team of reliable employees

supporting them, you are probably in a

good place to focus on your next location.

“Successful expansions happen when the

first franchise is solidly established, with a

good experienced team in place, with a track

record of success,” said David Hicks, CEO

of HomeVestors.

Michael Stone, CEO of CertaPro Painters

summed it up well. “Simply put, you first need

to have your current business consistently

exceeding year over year growth and profit

goals. You need to have the right team in place

who can lead the new business and bench

strength to keep your other business running

at a strong level. You also need to be hungry

for expanding the brand to gain more market

share…knowing your company is the best

solution to meet consumers’ needs,” explained

Stone. “It’s one thing to say this and it’s another

thing to invest in marketing, operations, and

team growth to deliver it at the highest level.”

You might be ready to expand to multiple

units if:

• You have positive cash flow and are

exceeding year over year growth

• You have a strong team that can manage

your first location independently while

you focus on expansion (and you’re prepared

to hire a second team to staff your

second location rather than relying on

the original staff to handle both)

• You’ve identified a strong market need for

an additional unit or units

PITFALLS TO AVOID WHEN EXPANDING

Multi-unit franchising can be very lucrative

when carried out correctly. But business

expansion is not always easy and not all who

attempt it will succeed. That’s why it’s so

important to be thoroughly prepared and to

understand the risks and potential pitfalls to

avoid, such as:

20 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

1.) Growing Before You Are Ready

Some franchisees sign a multi-unit franchise

development agreement, which means the

franchisor can force you to open your next

locations before you are properly prepared. Be

sure to consult a franchise attorney and understand

your proposed development schedule.

Ideally, you want to have some flexibility to

delay opening additional units if the business

doesn’t go as planned. The safest route is to

avoid signing a multi-unit agreement altogether

and consider additional locations only

after your first business is up and performing

to your expectations.

2.) Undercapitalization

Getting a new business off the ground takes

time and money. Your additional locations

may take longer to get up and running than

your first. It's important to make sure you

have plenty of additional backup capital if

things take longer. You definitely don’t want an

underperforming new business to jeopardize

your existing business, and potentially force

you to close both locations.

3.) Hire Key Staff Before You Need Them

Franchise owners, like many small business

owners, often delay hiring people to save a

little money. This is especially true with multiunit

franchisees, who might try to leverage

existing staff to get additional locations open.

Obviously, stretching staff too thin can have a

negative impact on both business locations.

Rather than putting your first business at risk,

hire new staff early for your additional location.

Going this route might cost you a little

more in the long run, but you won't put your

existing business at risk.

“One common pitfall franchise owners face

when expanding is not having a deep branch of

managers to help facilitate growth,” said Scott

Deviney, CEO of Chicken Salad Chick. “Many

franchisees move their first general manager to

the new location, which now means they have

a new manager at the existing location and

a new restaurant. I think franchisees should

leave their existing manager at their first store

(or stores) and promote new managers, who

have been with the organization, into the new

manager role. The franchisee will spend more

time at the new restaurant coaching the newer

manager, while not worrying as much about

the existing location. This will help the organization

succeed in the long run.”

Of course, there will also be unexpected

challenges. Smolko explained that his greatest

challenge in opening his second location was

learning a new set of state laws and regulations.

“For my business, the greatest challenge

was that we have units in two states: NH and

MA. When we purchased the MA unit we had

to learn a new set of compliance items: workers

compensation, MA lead paint laws, labor

laws, etc.”

HOW MUCH MONEY CAN MULTI-UNIT

FRANCHISE OWNERS MAKE?

The best way to understand the potential profitability

of a franchise you are interested in is

to do thorough research by closely reviewing

the Franchise Disclosure Document, talking

with current franchisees, and understanding

your potential market.

Generally, franchisee satisfaction among

multi-unit owners is slightly higher than satisfaction

among single-unit franchisees. This

isn’t surprising since profitability can influence

satisfaction, and multi-unit operators

tend to be more profitable. Based on FBR data,

as of March 2019, the average annual income

for multi-unit franchise owners was $135,806

with 30 percent of multi-unit franchise owners

making over $150,000 per year. The average

income for a single unit owner was $95,920,

with only 17 percent of owners making greater

than $150,000 per year.

This year’s Top 50 Multi-Unit Franchises

include a wide variety of business types including

real estate, food, fitness, business services,

personal services, education and more. There is

definitely something for everyone on our list of

award-winning franchises. Which one is the

best opportunity for you? Only you can ultimately

answer that question, but Franchise

Business Review is here to help you in achieving

your goal of multi-unit franchise ownership.

We encourage you to explore our list of

top multi-unit franchises. Reach out to the

brands that interest you to learn more about

opportunities in your area. Visit our website

at FranchiseBusinessReview.com to download

free reports and satisfaction data on today’s

top franchise brands. We also host webinars

for prospective franchisees and provide many

other resources you may find helpful as you

explore multi-unit ownership. We wish you

the best of success!

FEATURED

Franchisee

Steve Sarafin

Window Genie

Sparta, NJ

Franchisee since 1999

— An FBR Franchisee Rock Star! —

What was it about the franchise model and/or

leadership that led you to purchase it? The

Window Genie model was most intriguing to me

because of the multiple service verticals and the

ability to build brand value. The best part of

business ownership is being a part of a brand

that is growing and offers a great value system to

operate by. Following a system is a key reason for

going into franchising. There is NO reason to

reinvent the wheel when owners like me have

already gone through the growing stages. Stick

with it and follow the system. Window Genie is

a great family to be affiliated with.

What things do you like most about your job?

I’m proud to have achieved my dream of being

my own boss, and not working for “the man.”

I love that I have total control over my life, and

I am building this business for my family and me.

How did you fund your franchise? Did you

receive any discounts/incentives? Twenty

years ago, when I started with Window Genie, it

was a young company and had a relatively low

start-up cost. At the time, there was a low-cost

down payment and financing options available.

Looking back now, it was the best thing I could

have ever done.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? The best

advice I have is to join a system that has the right

values and the right model that makes the most

sense for you and your family in the long run and

follow the system. Definitely, don’t wait to be

your own boss!

For more information about Window Genie

opportunities, call (800) 700-0022

or visit www.windowgeniefranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 21


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Multi-Unit

Franchises of 2019

Assisting Hands

In-home senior care

Better Homes and Gardens Real Estate

Real estate

Budget Blinds

Custom blinds and window coverings

Survey

Date

Sep.

2018

Jan.

2019

Dec.

2016

Start-Up

Investment

$77,050 –

$149,000

$65,170 –

$540,000

$110,140 –

$230,870

Cash

Requirement

Total

Units

$45,000 130

$100,000 304

$64,950 1,150

Captain D’s

Fast casual

July

2018

$771,000 –

$1,003,000

$350,000 523

* CertaPro Painters

Painting

Feb.

2018

$134,750 –

$169,500

$80,000 483

“We began our journey

with Chicken Salad Chick

due to our alignment

in values. And, this

has never wavered.”

– Chicken Salad Chick Franchisee

* Chicken Salad Chick — more on p. 39

Fast casual

* College Hunks Hauling Junk & Moving

Junk removal services

* Crunch Fitness

Fitness club

Culver’s

Quick-service

Epcon Communities

Maintenance-free home building

— more

on p. 41

June

2018

March

2018

Sep.

2017

Aug.

2017

May

2018

$483,000 –

$648,000

$89,300 –

$208,000

$600,000 –

$1,400,000

$1,845,000 –

$4,155,000

$638,500 –

$3,288,000

$150,000 120

$65,000 110

$200,000 –

$350,000

$350,000 –

$600,000

$500,000 –

$500,500

266

610

117

Estrella Insurance

Financial services

Feb.

2018

$49,950 –

$84,000

$25,000 –

$50,000

130

Expedia CruiseShipCenters — more on p. 35

Travel agency

Oct.

2018

$165,000 –

$285,000

$100,000 285

* FASTSIGNS

Visual business communications

Nov.

2018

$193,548 –

$289,639

$80,000 697

“I believe our leadership

is honest and wellrespected.

I never

question their integrity

when they make

decisions regarding

my business.”

– FASTSIGNS Franchisee

Fazoli’s Restaurants

Fast casual

* Home Instead Senior Care

In-home senior care

HomeSmart

Real estate

* HomeVestors of America — more on back cover

Realty renovation

* HouseMaster

Professional home inspections

* Hungry Howie’s Pizza & Subs

Quick-service

Keller Williams

Real estate

May

2018

Oct.

2018

Nov.

2018

Dec.

2018

Oct.

2018

Nov.

2018

May

2018

$1,098,000 –

$1,739,818

$115,000 –

$125,000

$65,000 –

$205,000

$54,000 –

$357,250

$61,100 –

$106,150

$290,693 –

$538,147

$183,947 –

$336,995

$250,000 215

$55,000 1,095

$20,000 102

$50,000 –

$55,000

900

$42,500 313

$100,000 281

$183,947 –

$336,995

959

* MaidPro — more on p. 26

Professional home inspections

Oct.

2018

$74,560 –

$204,450

$75,000 276

* Molly Maid

Cleaning services

Oct.

2018

$110,000 –

$153,200

$110,000 –

$153,200

471

* Mosquito Joe

Mosquito control services

Feb.

2018

$90,600 –

$135,500

$50,000 288

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

My Salon Suite

Private, spacious salon suites

N2 Publishing

Private neighborhood publications

Feb.

2019

Nov.

2018

$550,400 –

$1,119,500

$975 –

$5,650

$150,000 115

$975 –

$5,650

763

22 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

NextHome

Real estate

Oct.

2018

$14,500 –

$212,600

$3,500 –

$7,500

330

Nothing Bundt Cakes

Snack retailer

Orangetheory Fitness

Fitness club

Palm Beach Tan

Beauty services

Pizza Ranch

Fast casual

Planet Fitness

Fitness club

May

2018

Nov.

2018

Sep.

2018

Sep.

2018

March

2018

$408,187 –

$588,587

$563,529 –

$999,121

$503,070 –

$811,140

$1,253,299 –

$3,154,200

$853,390 –

$2,882,070

$150,000 293

$150,000 –

$634,100

1,072

$250,000 438

$325,000 –

$560,000

206

$600,000 1,371

“As usual, I am impressed

by Planet Fitness and its

development. Glad to

be a part of the family!”

– Planet Fitness Franchisee

* Remedy Intelligent Staffing — more on p. 35

Staffing solutions

Jan.

2019

$151,840 –

$258,280

$100,000 615

Right at Home

In-home senior care

Feb.

2019

$79,250 –

$137,900

$150,000 588

RNR Tire Express

Custom wheel & tires

Scooter’s Coffee

Fast casual

* Snap-on Tools — more on p. 4

Automotive services

Sola Salon Studios

Salon suites

Sotheby’s International Realty

Real estate

Oct.

2017

Aug.

2017

Sep.

2018

April

2018

Jan.

2019

$500,000 –

$1,000,000

$351,000 –

$587,000

$171,385 –

$359,767

$457,800 –

$1,166,380

$194,650 –

$627,000

$500,000 118

$100,000 213

$35,677 –

$53,366

4,808

$500,000 455

$63,650 –

$206,000

607

“We believe the Sport

Clips system is one of

high quality and strives

for consistency across all

aspects of the franchise.”

– Sport Clips Franchisee

Sport Clips

Hair cutting

July

2018

$204,800 –

$368,300

$200,000 1,820

TeamLogic IT

IT services

Oct.

2018

$160,000 –

$160,000

$60,000 160

* The Goddard School

Early childhood education

July

2018

$706,700 –

$750,700

$150,000 434

* The Learning Experience

Early childhood education

April

2018

$493,549 –

$3,585,549

$150,000 237

The Wendy’s Company

Quick-service

July

2018

$300,000 –

$3,000,000

$2,000,000 6,564

Tropical Smoothie Cafe

Fast casual

Oct.

2018

$198,050 –

$335,000

$125,000 541

* Two Men and A Truck — more on p. 31

Moving services

* Visiting Angels

In-home senior care

Weed Man

Lawn care

March

2019

July

2018

Aug.

2018

$95,000 –

$670,000

$83,085 –

$128,885

$68,453 –

$85,513

$80,000 –

$190,000

385

$57,950 638

$50,000 674

“I believe that the overall

quality of our franchise

system is top notch—

it’s in our DNA.”

Weichert Real Estate Affiliates

Real estate

Sep.

2018

$50,000 –

$364,700

$50,000 –

$364,700

480

– TWO MEN AND A TRUCK Franchisee

Wingstop

Quick-service

July

2018

$346,775 –

$733,249

$600,000 725

YESCO

Visual business communications

March

2018

$64,300 –

$350,000

$60,000 110

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 23


FBR SPECIAL REPORT

FBR’s 2019

Rock Star Franchisees

Over 80 Franchisees

Recognized for

Top Performance

What makes a franchise owner great is not easily defined, for each franchisee brings with him/

her unique abilities and skills. But the most successful franchisees tend to have two things in

common: a strong work ethic and a real commitment to their business. These success factors

illustrate the true beauty of franchising; that with hard work and perseverance anyone can find

success, no matter their background or previous experience.

This year, we analyzed our research from over 27,000 franchisee surveys, across more than

300 leading franchise brands, to identify the best of the best in franchising today. We narrowed

our search to just a few hundred candidates—successful franchise owners very much worthy of

the title of Rock Star.

Twelve Rock Stars are highlighted here.

For the full list visit www.FranchiseBusinessReview.com/

page/rockstar-franchise-owners-2019.

THOUGHTFUL,

METHODICAL

AND STRATEGIC:

Glory Gallucci Is a True Leader

GLORY GALLUCCI

Any Lab Test Now

Raleigh, Durham and

Cary, North Carolina

“Glory is an ‘always leader’—within her

store locations, training and mentoring

her medical assistants to grow outside

of their basic professional certification;

as well as within our franchise system.

As a franchisor, we highly respect

Glory’s attention to her bottom-line and

attention to promoting and building her

business in a strategic manner. She does

not look for a ‘magic pill’ to build her

business. She knows and understands

that following the business model and

best practices pay off.”

— Terri McCulloch

VP Business Development,

Any Lab Test Now

24 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

JACQUELINE VENCHI

AND ANDY SCHOLL

Wild Birds Unlimited

Alpharetta, Georgia

SPREADING

THE JOY OF

BIRD FEEDING

“Andy and Jacqueline have consistently

embraced the WBU mission, vision and values.

They have proven to be thoughtful, professional

leaders for the group and have developed a

strategy that allows the group to have their

own voice, but work together collaboratively.

Above all else, they are 100% committed to

spreading the Joy of Bird Feeding to their

customers and market.”

— Paul Pickett, CDO

Wild Birds Unlimited

EZE AKABOGU

Town Money Saver

Ann Arbor, Michigan

AUTHOR OF HIS OWN DESTINY

Immigrant Business Owner Eze Akabogo

Exemplifies the Power of Positivity

“As an immigrant to this country, Eze has achieved what most people would

consider the ‘American Dream’: a good income in a successful career doing

something he enjoys. He has taken every opportunity and made a life for

himself and his family. He finds the positives in everything he does and lifts

the spirits of every person he talks to. Eze is the author of his own destiny and

a Rock Star in every way.”

— Bill Zirzow, President & CEO

Town Money Saver

COMMITMENT TO QUALITY

Jen Krum and Her Team Make It Their Mission

to Provide Quality Care

JEN KRUM

Qualicare

Bozeman, Montana

“As a nurse and a home care provider helping vulnerable members of the community,

Jen makes it a priority to provide the highest quality care and find the best caregivers

possible. Her commitment to her clients ensures that they have the best support through

a health care crisis or if they just need assistance to continue living independently at home.

Consistent raving Google reviews and heartfelt thank you messages from the families of

clients (in person, in cards and even in obituaries) are truly a testament to Jen’s ongoing

commitment to improving the quality of life of her clients.”

— Jonathan Nedelijkovic, VP of Franchise Success, Qualicare

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 25


FBR SPECIAL REPORT

FEATURED

Franchisee

Yohanni

Hedges

MaidPro

Northwest Indiana,

Merrillville, IN

Franchisee since 2007

— An FBR Franchisee Rock Star! —

What was it about the franchise model and/or

leadership that led you to purchase it? What

led me to purchase my MaidPro franchise was

knowing that along with the proven system,

I would also have the freedom and the flexibility

to make my own decisions. I was sold on the

culture, support, marketing approach and

technology that MaidPro offered, as well.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? After I graduated from college with

a degree in Hotel & Restaurant Management,

I worked in accounting for a restaurant group

in Chicago for six years. What I learned from

that company, coupled with my education in

management, definitely helped me with how

I operate and grow my business.

What things do you like most about your job?

What I like most about my job is that I have the

opportunity to change lives in a positive way and

help people (both clients and employees). It is

so gratifying when my customers are happy and

to know that my employees are able to support

themselves by working for the company.

How did you fund your franchise? Did you

receive any discounts/incentives? I did not

receive any discounts at the time and I funded

my franchise using 401K retirement funds free

of taxes and penalties.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? One of

the key things I would advise others is to make

sure they choose the business that fits their skills

and lifestyle. I would also recommend that they

do their research on the franchise and interview

existing franchisees about their experiences.

Last but not least, be passionate about being

a business owner and you will enjoy the work!

For more information about MaidPro

opportunities, call (888) 624-3776 or visit

www.maidprofranchise.com.

PERSONIFYING A CULTURE

OF CARE

FirstLight Owners Call Their Work a Privilege

“Marianne and Lyndon Christman are truly FirstLight Rock Stars! Not only are they

ideal franchise owners from a background and motivation perspective, but they’re

also highly engaged in brand leadership and service quality. It’s really their desire to

care for others that makes them Rock Stars. Lyndon and Marianne truly personify

our Culture of Care! They understand that FirstLight Home Care IS our Caregivers.”

— Jamie Davis, Executive Director of

Franchise Development, FirstLight Home Care

ASH GAWANDE

Image One

Frisco, Texas

LYNDON AND

MARIANNE CHRISTMAN

FirstLight Home Care

Central Ohio

SELFLESSLY

SERVING HIS FAMILY

AND COMMUNITY

Airforce Veteran Credits

His Business Success to Lessons

Learned as a Single Father of Two

“An Air Force military veteran, Ash Gawande spent 20 years working in the business

world in telecommunications and project management. He’s now taking what he

learned serving the country and working in corporate America and applying it to

Image One USA’s time-tested commercial cleaning franchise model. And he has been

an absolute rock star. Hitting the ground running, Ash is working accounts and

expanding his reach in the commercial cleaning space after just months of operating

in the Dallas area. But perhaps what makes Ash the biggest rock star of all—aside

from his growth in Image One and serving his country—is his journey as a parent.

Over the last 15 years, he has been a single dad of two girls, having raised them since

his youngest daughter was two-years-old.”

— Tim Conn, Co-Founder & President, Image One

26 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

FEATURED

Franchisee

ALWAYS

WILLING TO

LEND A

HELPING HAND

Howard James Is

a Mentor to Many

HOWARD JAMES

FASTSIGNS

Washington, DC

“Howard James is a Rock Star Franchisee for FASTSIGNS because of the success

of his center in Washington, D. C., which includes his recent investment to relocate,

expand and upgrade his center after more than 10 years at his original location.

He has built an amazing business and team.

Howard also serves on the FASTSIGNS Franchise Advisory Council and contributes

to assisting management in launching new programs. Howard has been a mentor to

many and is always willing to assist franchisees and franchisor in a number of ways

and is really a Super Star in our Network.”

— Mark Jameson, Executive Vice

President of Franchise Support

& Development, FASTSIGNS

Kristina

Kefalas

Payroll Vault

Lakewood, CO

Franchisee since 2015

— An FBR Franchisee Rock Star! —

What was it about the franchise model and/or

leadership that led you to purchase it? When

attending networking events, I would speak with

business owners who were not happy with their

current payroll solution and who were looking

for another solution to better fit their business

needs.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found helpful? I

majored in Business at Arapahoe Community

College in Littleton, Colorado and then went

to work for Lohmiller & Company, a Carrier

Distributor in Denver, Colorado, as a Credit &

Collections Assistant.

What do you like most about your job? The best

part of my job is hosting educational classes and

assisting the business owners with ways to help

run their businesses more efficiently.

CLINT FINCH

Our Town America

Houston/Dallas/

Fort Worth, Texas

DETERMINED

AND RELENTLESS

Clint Finch Inspires “Coaching

with Clint” Initiative at Our Town

What advice do you have for prospective

franchise buyers? This franchise opportunity

is ideal for entrepreneurs who want to follow a

franchise model. As long as you are dedicated to

put in the work to grow your business, you will

be successful.

What do you wish you had known prior to going

into franchising? One thing I wish I had realized

prior to going into this business for myself is

how important it is to always be networking

and marketing to build your brand and business

within your local community.

“Clint purchased his first Our Town America territory in 2005 in Fort Worth, TX, and his

second in Houston a few years later. It didn’t take long for Clint to catch on. He’s a fast

learner who is easygoing and quick witted. But most importantly—determined. Due to his

relentlessness, he has become quite the role model and mentor to fellow franchisees in

the system. This past November, we launched a new initiative called ‘Coaching with Clint.’

This program allows franchisees that may need a bit of extra coaching to be taken under

Clint’s wing. He works with each of these franchisees in the field to teach them sales tips

and tricks, analyze their strengths & weaknesses, etc. This program, as well as Clint, have

already proven themselves—with franchisees experiencing handfuls of sales in the weeks

following Clint’s visit.”

— Brittany Johnson, Marketing Executive, Our Town America

For more information on Payroll Vault

opportunities, call (303) 763-1829,

email franchise@payrollvault.com or visit

www.payrollvaultfranchise.com/contact-us.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 27


FBR SPECIAL REPORT

FEATURED

Franchisee

Simon and Stephanie Jones

Property Guys

Kootenays, BC

Franchisees Since 2007

FBR Franchisee Rock Stars! —

What was it about the franchise model and/or

leadership that led you to purchase it? We love

innovative ideas that break the mold and

challenge the status quo. Being immigrants from

the UK we were really surprised at the North

American Real Estate model, specifically the

expensive commissions. We also wanted to

‘captain our own ship,’ and we wanted to be part

of a bigger movement.

What things do you like most about your job?

We find it really satisfying helping people

achieve their goal of selling, what, in most cases,

is their biggest financial asset they have and

move onto the next chapter of their lives.

How did you fund your franchise? Did you

receive any discounts/incentives? We saved

hard to emigrate to Canada, and after purchasing

our home, had the cash left over to be able to

fund the purchase of our franchise.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? You need

to have a passion for the business you are buying,

and believe that you can make a difference. You

don’t have to be an expert in all areas, that is

what your home office team is for, to help guide,

support, and educate you as you grow.

What do you wish you had known prior to going

into franchising? We wish we had known about

the long hours, starting a new business with an

eight-month-old and three-year-old was

challenging, but having a young family was a

huge part of the motivation to keep pushing

forward and is part of the story that is woven into

our success now.

For more information about Property Guys

opportunities, call (844) 333-7017, email

opportunities@propertyguys.com or visit

www.propertyguys.com/franchise.

DEBRA SAWYER

Sport Clips

Virginia and Florida

KIRK AND

MARK FEBUS

Home Care Assistance

Dayton, Ohio

LIVING THEIR

MISSION

EVERYDAY:

Change the Way

the World Ages

“Mark and Kirk have been leaders

from the moment they came on board.

Mark and Kirk are active in educational

outreach conducting Mind Fit/Brain

Boost Series throughout the Dayton

community, and workshops on

Dementia, Aging in Place, Home Care,

Brain Health, etc. at senior centers,

libraries, and other organizations.

Mark & Kirk continue to support

the Alzheimer’s Association by

participating in The Longest Day and

The Walk to End Alzheimer’s, raising

awareness and funds as a company.

They sponsor Alzheimer’s Association’s

annual Dimensions of Dementia

Professional Symposium, and are

always asked to present breakout

sessions, speaking on various topics

related to dementia.”

— Janine Calcote

Head of Strategic Alliances

Home Care Assistance

HELPING

EMPLOYEES THRIVE

Sport Clips Owner Provides More

Than Just a Job; Helps Employees

Thrive Beyond the 9 to 5

“When Debra Sawyer entered franchising in 2006, she

had two young children, a full-time job and a Sport Clips

Haircuts store to grow. Over the last 12 years, she expanded

to operating 21 stores in Florida and Virginia, employing

more than 175 female team members (and four male team

members). Debra has worked hard to grow her business by

being smart, patient and thorough in her decision-making.

She is focused on nurturing and developing the women she

employs, finding she is able to relate to her mostly female

staff because she understands the delicate balance act

working women experience.”

— Greg Smith, CDO, Sport Clips

28 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

INSPIRED BY

EXPERIENCE

Former Student Turned

Franchisee, Mary Beth

Motisi, Is Committed

to Student Success

MARY BETH MOTISI

Online Trading Academy

Houston, Texas

“Mary Beth has owned her franchise since 2010. She is a great contributor to our

franchise network, sharing best practices, inviting others to visit her business, collaborating

with other franchise owners, and hosting numerous training events and focus groups

at her training center. Having been a student of our academy prior to purchasing her

franchise in 2010, Mary Beth knows first-hand the tremendous value of our education,

and she passionately shares her convictions with her students and staff alike. She knows

her students first-hand because she engages regularly with them to support all of their

education needs, as well as providing inspiration for them to work hard to achieve their

goals. It would be hard to imagine a more deserving candidate for this recognition.”

— Gene Longobardi, Chief Operating Officer

Online Trading Academy

FEATURED

Franchisee

Tod Cohen

TSS Photography

Charlottesville, VA

Franchisee since 2005

— An FBR Franchisee Rock Star! —

What was it about the franchise model and/

or leadership that led you to purchase it? I was

looking to expand my photography business

and this seemed like a great opportunity. I did

not know much about franchises at the time but

learned what a good fit this could be for me. The

leadership team was successful, experienced,

innovative, and very welcoming. I was impressed.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found helpful? While

TSS Photography does provide full photography

training to new owners, I was fortunate to

already be working as a wedding and portrait

photographer. I had also been running my own

business so I was familiar with things like using

QuickBooks and preparing presentations. This

made it a bit easier for me.

ALL ABOUT

THE PEOPLE

Joe Hertzman Says

His People are the

Key to His Success

JOE HERTZMAN

Checkers and Rally’s

Louisville, Kentucky

What do you like most about your job? What

I like most about my job is the flexibility and

variety. I can set my own schedule and my

work tasks can range from photographing

sports teams, to presenting TSS benefits to a

prospective school board, to hiring and training

new staff. I also enjoy knowing that there is no

income limit for the work I do.

What advice do you have for prospective

franchise buyers? Do your research. I first

researched my local market to understand the

competition and potential. Next, I researched the

franchise company speaking to people at the

headquarters office, as well as to other franchise

owners. I felt a strong sense of camaraderie

and support as well as enthusiasm, and this has

proven to be one of the best aspects of this work.

“Rally’s franchisee, Joe Hertzman, chaired the Louisville King David Jewish Society, served

as vice president for the Jewish Federation, and continues to be heavily involved in other

Jewish organizations. At the same time, Joe is dedicated to serving the employees at

his 33 Rally’s locations in Kentucky and Indiana. His company has their own dedicated

training team, publishes a monthly employee newsletter, and offers best-in-class employee

incentives. And he will be the first to tell you that it is his people who make them successful

every day. Joe continues to grow his business and cultivate his team with the opening

of two new Rally’s in 2018.”

— Jennifer Durham, CDO

Checkers and Rally’s

For more information about TSS Photography

opportunities, call (800) 336-4550 x114,

email franchise@tssphotography.com or visit

www.tssfranchisebusiness.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 29


FBR SPECIAL REPORT // MARKETPLACE

2019

TOP 200

FRANCHISES

ADVERTISING & SALES

N2 Publishing

* Our Town America — more on p. 17, 40

Welcomemat Services

Town Money Saver

Discovery Map

AUTOMOTIVE

* Christian Brothers Automotive

* Snap-on Tools — more on p. 4

RNR Tire Express

Mighty Auto Parts

Auto Appraisal Network

Tint World

Grease Monkey

BUSINESS SERVICES

* Sandler Training — more on p. 31

* FASTSIGNS

Sanford Rose Associates

YESCO

* Minuteman Press — more on p. 9

* ActionCOACH — more on p. 42

The @WORK Group

* Supporting Strategies

* Remedy Intelligent Staffing — more on p. 35

FPC National

Dale Carnegie

Nextaff

CHILD SERVICES

* Soccer Shots

JumpBunch

TGA Premier Sports

Young Rembrandts

The Little Gym

KidsPark

High Touch High Tech

Drama Kids

* TSS Photography — more on p. 29, 43

Snapology

College Nannies, Sitters + Tutors

Today’s leading brands based

on FBR’s owner satisfaction data.

*Full Satisfaction Report Available

at FranchiseBusinessReview.com

CLEANING & MAINTENANCE

* MaidPro — more on p. 26

Aire-Master of America

Anago Cleaning Systems (Master Franchisors)

* Molly Maid

* Office Pride — more on p. 40

Jan-Pro (Master Franchisors)

* 360clean

Oxi Fresh Carpet Cleaning

* Image One — more on p. 43

Two Maids & A Mop

Stratus Building Solutions (Master Franchisors)

You’ve Got MAIDS

Buildingstars (Master Franchisors)

EDUCATION

* The Goddard School

Online Trading Academy

* Mathnasium

* The Learning Experience

Huntington Learning Center

Creative World School

LearningRx — more on p. 41

The Tutoring Center

FINANCIAL SERVICES

* Payroll Vault — more on p. 27

Estrella Insurance

* Brightway Insurance — more on p. 19

Motto Mortgage

We Insure

Family Financial Centers

FITNESS

Orangetheory Fitness

* Crunch Fitness

* 30 Minute Hit — more on p. 42

Planet Fitness

Burn Boot Camp

Baby Boot Camp

Gold’s Gym

The Camp Transformation Center

ADVERTISING & SALES

Welcomemat Services

Initial Investment: $60,960 – $89,710

Cash Requirement: $47,000

Total Units: 75

A leader in the $151 billion local advertising

industry, Welcomemat Services is a new mover

marketing and technology company that

provides data-driven marketing solutions to local

businesses. The brand has been a leader on FBR’s

Top 50 in Franchisee Satisfaction for the past

7 consecutive years. Welcomemat also earned

the title Top Innovative Franchise and was named

Top 100 Franchise for 2018. With the core new

mover program as well as additional revenue

streams in the digital, social and direct mail space

developed from the patented data-tracking, each

Welcomemat franchisee runs a local marketing

agency offering big business solutions at the

local level.

For more information on Welcomemat Services

opportunities, call (678) 608-4934, email

lvanderbroek@welcomematservices.com

or visit www.welcomematfranchising.com.

EDUCATION

Mathnasium

Initial Investment: $112,750 – $149,110

Cash Requirement: $112,750

Total Units: 900

Demand for after school math tutoring is growing

at an outstanding rate. A Mathnasium franchise

is surprisingly affordable and delivers a great

balance between investment and opportunity.

Own your own business, improve the lives of

children and make a living doing it ‚that’s a

pretty amazing reality. There are over 1,000

Mathnasium Learning Centers across the US

and worldwide. We were honored in 2018 to

be ranked #28 in Entrepreneur Magazine’s

Franchise 500 and #3 in Forbes Best Franchise to

Buy. Contact us today to find out about available

franchises in your area.

See page 32 for additional top franchises.

Visit FBR50.com for brand details.

For more information on Mathnasium

opportunities, call (888) 763-2604, email

franchise@mathnasium.com or visit

www.mathnasium.com/franchise.

30 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


TM

RATED THE #1

TRAINING FRANCHISE

BY ENTREPRENEUR MAGAZINE

FOR 13 YEARS

Sandler Training is a global network

of sales and management trainers

with hundreds of training centers

throughout the world. Become a

Franchise Owner and be at the

forefront of a business niche that

is growing exponentially, with the

support of a pioneer and leader in

the training industry.

BUILD ON THE

LEADERSHIP

OF SANDLER TRAINING

FranchiseBusinessREVIEW

has recognized

Sandler Training

as the #1 Business

Services Franchise.

SANDLERFRANCHISING.COM

800-669-3537 ext. 2005

© 2018 Sandler Systems, Inc. All rights reserved. S Sandler Training Finding Power In Reinforcement

(with design) is a registered service mark of Sandler Systems, Inc.

FEATURED

Franchisee

Sean Wise

TWO MEN AND A TRUCK ®

Multiple locations across

FL, AL, OK, TX and KS

Franchisee since 2008

— An FBR Franchisee Rock Star! —

When did you purchase your franchise?

I purchased my first franchise in April 2008

in Tuscaloosa. One and a half years later,

I purchased my second location in Panama City.

What was it about the franchise model and/or

leadership that led you to purchase it? My first

experience with TWO MEN AND A TRUCK ® was

moving from another city to Tuscaloosa. Based

on the reviews, I hired TWO MEN AND A TRUCK ® .

I was blown away! They had a great attitude.

I was also tired of working on someone else’s

schedule and felt there had to be a better way.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I worked for UPS for eight and a half

years and knew what it was like to hustle and

maintain a great attitude and customer service.

What things do you like most about your

job? The team environment. Training the team

to go above and beyond to exceed customer

expectations.

How did you fund your franchise? Did you

receive any discounts/incentives? I saved my

entire life through odd end jobs like cutting the

grass, washing cars, jobs in high school. Then,

I was lucky enough to meet the right people.

I didn’t receive any discounts or incentives.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? Find

an area you’re passionate about. Then, figure

out how to make a living on it. Talk to existing

franchisees in that field. Even think about short

term employment with those franchisees to

observe and learn to see if you love it. Know that

you must invest, not only money but, time. I find

the more you put in, the more you get back.

For more information about Two Men and A

Truck opportunities, call (888) 884-1114 or visit

www.franchise.twomenandatruck.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 31


FBR SPECIAL REPORT // MARKETPLACE

2019 TOP 200

FRANCHISES

FINANCIAL SERVICES

FOOD & BEVERAGE

* Kona Ice

Culver’s

Captain D’s

Nothing Bundt Cakes

* Chicken Salad Chick — more on p. 39

Lenny’s Sub Shop

Tropical Smoothie Cafe

Rising Roll Gourmet

LaRosa’s Pizzeria

Pizza Ranch

The Wendy’s Company

Pizza Factory — more on p. 33

Wingstop

Fazoli’s Restaurants

Scooter’s Coffee

Hwy 55 Burgers Shakes & Fries

Church’s Chicken

Wings Etc.

Jason’s Deli

* Checkers & Rally’s

Taziki’s Mediterranean Cafe

* Donatos Pizza — more on p. 36

* The Haagen-Dazs Shoppe Company — more on

p. 31

* Hungry Howie’s Pizza & Subs

Penn Station

more on inside

front cover

Goodcents Deli Fresh Subs

Brioche Doree

East Coast Wings & Grill

* Happy & Healthy Products

Biggby Coffee

* PJ’S COFFEE

HEALTH & PERSONAL SERVICES

Palm Beach Tan

Sport Clips

Fastest Labs

Sola Salon Studios

Drybar

My Salon Suite

FYZICAL Therapy & Balance Centers

Any Lab Test Now

101 Mobility

HOME SERVICES

Budget Blinds

* HouseMaster

* CertaPro Painters

Surface Specialists Systems

Home Services continued

* DreamMaker Bath & Kitchen

ASP – America’s Swimming Pool Co.

Miracle Method Surface Refinishing

* Five Star Painting

Garage Experts

* Kitchen Solvers

* Mr. Handyman

WOW 1 DAY PAINTING

* Mr. Appliance

Shack Shine

Bloomin Blinds

ShelfGenie

The Grout Doctor

Floor Coverings International

Closets By Design

California Closets

PET SERVICES

In Home Pet Services

Pet Supplies ‘PLUS’

Sit Means Sit

Dogtopia

See page 33 for additional top franchises.

Visit FBR50.com for brand details.

REAL ESTATE

Keller Williams

NextHome

Sotheby’s International Realty

Epcon Communities

Better Homes and Gardens Real Estate

* HomeVestors of America — more on back cover

ERA

Weichert Real Estate Affiliates

Coldwell Banker

Showhomes Home Staging

HomeSmart International

PropertyGuys.com — more on p. 28

United Country Real Estate

Help-U-Sell Real Estate

Coldwell Banker Commercial

RECREATION

* American Poolplayers Association — more on

p. 33

Kampgrounds of America/KOA

Goldfish Swim School

* Yogi Bear’s Jellystone Park

APEX Leadership Co (APEX Fun Run)

Streamline Brands

Color Me Mine

Motto Mortgage

Initial Investment: $48,000 – $68,000

Cash Requirement: $12,000

Total Units: 82

”Trendsetter” isn’t a word you often hear in the

mortgage industry. But as the very first national

franchise of mortgage brokerages, our unique

mortgage brokerage-in-a-box concept is gaining

momentum. Why? Because it just makes sense.

From a dedicated business support team, to

state-of-the-art tech and training, to brand

marketing (and everything in-between), Motto

Mortgage gives you all the pieces you need to

hit the ground running as a mortgage broker. It’s

everything you need to get started‚ we just need

you. *Numbers current as of March 2019

For more information on Motto Mortgage

opportunities, call (866) 668-8649,

email Info@mottomortgage.com or visit

www.mottomortgage.com.

HEALTH & PERSONAL SERVICES

Sport Clips

Initial Investment: $204,800 – $368,300

Cash Requirement: $200,000

Total Units: 1,820

Sport Clips Haircuts is a sports-themed

haircutting franchise specializing in haircuts

for men and boys in a 75 billion dollar growing

men’s grooming industry. We’ve helped almost

500 professionals like you use franchising as

a vehicle to financial freedom and greater time

control in their life. Two distinct advantages:

a semi-absentee business model allows you to

continue with your day job while you build your

investment. With over 25 years of experience,

we have a winning formula for marketing,

training and support that has resulted in a 95.4%

franchise continuity rate. Ideal candidates have

leadership, managerial and communication skills

and enjoy sales, marketing, developing others

and being involved in your community.

For more information on Sport Clips

opportunities, call (855) 977-0495 or visit

www.SportClipsFranchise.com/FBR.

32 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


JOIN A

TIME-TESTED,

THRIVING

BUSINESS

It’s time to look into opening a Pizza Factory franchise and experience

our fun, family-focused community and welcoming atmosphere.

pizzafactoryfranchises.com 1-562-340-6925

RETAIL

* Wild Birds Unlimited — more on p. 39

* Pinch A Penny — more on p. 36

Rhea Lana’s — more on p. 38

Learning Express

Zagg

Just Between Friends

* Big Frog Custom T-Shirts

SENIOR SERVICES

* Visiting Angels

* Home Instead Senior Care

Right at Home

* FirstLight Home Care

Home Care Assistance

* Qualicare-Family Homecare

Assisting Hands

* Home Helpers Home Care — more on p. 34

* Homewatch Caregivers

* Amada Senior Care

* CarePatrol — more on p. 34

HomeWell Senior Care

Assisted Living Locators

* Senior Care Authority

SERVICES

Precision Concrete Cutting

Weed Man

* Truly Nolen of America — more on p. 37

* Two Men and A Truck — more on p. 31

* Fish Window Cleaning

* Mosquito Joe

FRSTeam

Paul Davis

Bin There Dump That

* College Hunks Hauling Junk & Moving —

* PuroClean — more on p. 41

Complete Weddings + Events

* U.S. Lawns

Property Damage Appraisers

Shine Window Care & Holiday Lighting

* Aire Serv Heating And Air Conditioning

Critter Control

* Mr. Electric

Sea Tow Services

TECHNOLOGY

TeamLogic IT

TRAVEL & HOSPITALITY

* Dream Vacations

* Cruise Planners — more on p. 15

Expedia CruiseShipCenters — more on p. 35

more on

p. 41

Visit FBR50.com for brand details.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 33


FBR SPECIAL REPORT // MARKETPLACE

FEATURED

Franchisee

HOME SERVICES

PET SERVICES

Todd and Kim Seidl

CarePatrol

Greater Milwaukee and Southeastern, WI

Franchisees since 2014

What was it about the franchise model and/or

leadership that led you to purchase it? During

our first training class, we were welcomed by the

Founder and CEO, Chuck Bongiovanni, with the

statement, “The bad news is that you have been

traded, but the good news is we won the Super

Bowl last year!” From that day on, we have seen

how CarePatrol provides its franchisees with

every tool necessary to successfully serve their

clients.

What type of business experience, education,

and/or skills did you have prior to becoming a

franchisee that you have found particularly

helpful? Our experience in home care was

certainly helpful. However, our education and

backgrounds in the hospitality industry have

provided a foundation for serving and meeting

the needs of others.

What things do you like most about your job?

There is a personal and professional feeling of

accomplishment as we guide families through

what can be a difficult season in a loved one’s

life. To find the safest and most appropriate

housing solution that will meet the long-term

care needs of a senior is very rewarding.

What advice do you have for prospective

franchise buyers? As an entrepreneur, your

return will be in proportion to your own hard

work and commitment to success. There are

always unanticipated financial expenses and

don’t scrimp on spending for marketing and

community relations. Also, picture what success

will be and aggressively go after it, working a

proven franchise business model and growing

your business one day and one client at a time.

HouseMaster

Initial Investment: $61,100 – $106,150

Cash Requirement: $42,500

Total Units: 313

For the past 40 years, HouseMaster has

been helping people from a diverse array of

backgrounds realize their dreams of business

ownership. A HouseMaster franchise is one of

the most affordable ways to develop a successful

business in the growing home inspection

industry. As part of the HouseMaster team, you

will receive all of the training, systems, tools, and

support you need to be successful. Your passion

will be rewarded when you give customers

peace of mind about their purchase as well as

knowledge to protect their greatest investment;

their home. It is truly a great time to join the

HouseMaster team!

For more information on HouseMaster

opportunities, call (800) 526-3930

or visit www.housemaster.com.

Sit Means Sit Dog Training

Initial Investment: $45,000 – $93,850

Cash Requirement: $45,000

Total Units: 125

Starting a professional dog training franchise

with Sit Means Sit allows you to take advantage

of the largest and most successful U.S. animal

based dog training company in the History of the

United States. If you’re looking for an exceptional

national company providing a unique top-notch

service in a recession-proof multi-billion dollar

industry, this is it. This is the “next great business

opportunity”; and you won’t want to miss it! Are

you Curious about starting your own Sit Means

Sit Franchise? We’d LOVE to have you!

For more information on Sit Means Sit Dog

Training opportunities, call 1.866.SIT.M.SIT

(1-866-748-6748), email alfredo@sitmeanssit.com

or visit www.SitMeansSit.com.

Safer Senior Living. Your Goal, Our Mission.

For more information about Care Patrol

opportunities, call (866) 560-5656 or visit

www.carepatrolfranchise.com.

34 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


NOW’S THE TIME TO MAKE YOUR

BIG

MOVE

Put your business development skills to work for you.

Take the next step forward in your career with a

Remedy Intelligent Staffing franchise.

Get your piece of the $161 billion staffing industry

with the resources and support of a national leader.

LEARN MORE ABOUT US!

ALICIA MILLER - FRANCHISE DEVELOPMENT

502-255-2297 | REMEDYFRANCHISE.COM

FEATURED

Franchisee

Wil and Ayten Mauk

Expedia CruiseShipCenters

Three locations in Greater Atlanta, GA

Franchisees since 2018

What was it about the franchise model and/or

leadership that led you to purchase it? We were

searching for a franchise business model that we

would be able to manage and operate for the rest

of our lives. When we discovered the Expedia

franchise opportunity it really called out to us:

We love to travel and it is an exciting industry to

work in. Expedia provides the tools needed and

extensive support to help us build our business.

What things do you like most about your job?

The Product: Travel is something everybody does

and talks about. People are excited before, during

and after their vacations. Who does not want to

get on a plane and go to an exotic location and

see that wonderful thing they saw on a magazine

or TV?

Educational Sports Programs

EST. 2003

29 STATES

OVER 100

FRANCHISE

UNITS

650+

LOCATIONS

25K+ ACTIVE

ATHLETES

Proven system, no experience necessary!

Low Startup + Overhead Cost!

Begin generating revenue + profits

in the first several months!

888.228.3942

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising

Recruitment is very important in the Expedia

franchise model. My advice for prospective

franchise buyers is be comfortable with

recruiting and make sure the potential recruits

are passionate with travel and helping others

book the vacations of their dreams. We want our

consultants to have good spirit and to enjoy

working in our Center. I have been franchising for

a while now and I would advise that new

franchise buyers pick an industry that excites

them. Put the time and effort into getting

established. If you want a long-term business

that will keep you excited and build equity,

Expedia CruiseShipCenters will have your back

and support you along every step of the way!

For more information on Expedia

CruiseShipCenters opportunities, call (844)

358-0361 or visit www.expediafranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 35


FBR SPECIAL REPORT // MARKETPLACE

A GREAT BUSINESS OPPORTUNITY

RIGHT IN YOUR BACKYARD

OWN THE RETAIL POOL SUPPLY AND SERVICE FRANCHISE

THAT HELPS YOU LIVE THE GOOD LIFE

Start a mobile service franchise with us!

We restore damaged leather, plastic, and

vinyl and cater to multiple markets with

many potential revenue streams.

COME TAKE A LOOK

AND START THE

CONVERSATION TODAY

visit

fibrenew.com

or call toll free

844.264.9520

BEFORE

JOIN A FAMILY OF

OVER 250

FRANCHISE PARTNERS

250+ RETAIL

LOCATIONS

IN FIVE STATES

YEAR-ROUND BUSINESS

IN RETAIL, SERVICE, AND

MAINTENANCE

PINCHAPENNYPOOLFRANCHISE.COM

727-685-3551

40+ YEARS OF

SALES GROWTH

WITH AVERAGE UNIT

SALES OF $1.2M*

*For the year ending December 31, 2017, Pinch A Penny had 238 stores open. Of those stores, 225 have been open two years or longer.

Of those open two years or longer, the average annual gross revenue was $1,265,631. Your results may differ. There is no assurance that

you will do as well. See our 2018 Franchise Disclosure Document for more information.

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If

you are a resident of a U.S. state or a country that regulates the offer and sale of franchises, are receiving this message in one of those

states or countries, or intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until

we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

©2019 Pinch A Penny. All Rights Reserved.

“ I GET TO CONTROL

MY DESTINY.

AND EAT PIZZA.”

–DOUG DeVILBISS

Multi-unit Franchise Partner

2 Donatos Restaurants

AFTER

AUV OVER $1,059,257

174% HIGHER THAN AVERAGE PIZZA RESTAURANT

PMQ Pizza Magazine December 2018

2018 TOP 30 FOOD FRANCHISES

Franchise Business Review

#7 PIZZA FRANCHISE

Entrepreneur 2018 Top 200 list of

Food & Restaurant Franchises

®

For more information, visit

Experts in Leather, Plastic & Vinyl Restoration

DONATOSPIZZAFRANCHISE.COM

36 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


RETAIL

SENIOR SERVICES

FEATURED

Franchisee

Rhea Lana’s

Initial Investment: $19,050 – $38,950

Cash Requirement: $15,000

Total Units: 93

Rhea Lana’s is a national children‚ consignment

franchisor that was founded in 1997. As the

leader in the industry, Rhea Lana’s offers

trusted, upscale consignment opportunities

to entrepreneurs across America. Rhea Lana’s

trademarked and innovative software provides

real-time tracking of sales for consignors, as

well as item entry via voice recognition, item

guarantee, and consignor checks on the final

event day. Our industry first, Rhea Lana Mobile

App, further enhances the experience for

Rhea Lana customers, adding increased value

to our franchise system. Because of these

superior consignor services, our franchise

management technology and our unwavering

franchise support, we are the best in children’s

consignment.

For more information on Rhea Lana’s

opportunities, call (501) 499-0009, email

franchising@rhealana.com or visit

www.rhealanafranchising.com.

FirstLight Home Care

Initial Investment: $99,681 – $152,926

Cash Requirement: $100,000

Total Units: 259

FirstLight Home Care, a leading provider of nonmedical

home care, helps individuals achieve the

quality of life they deserve. At FirstLight, caring

is our calling. We’ve set a new standard in home

care by creating an unmatched Culture of Care

that drives industry-leading client and employee

satisfaction. FirstLight is a lifeline for seniors;

veterans; people recovering from illness, injury or

surgery; adults with disabilities; and anyone over

the age of 18 who needs extra assistance. Our

professional caregivers provide compassionate

care at private residences as well as independent

and assisted living communities and other

healthcare facility settings.

For more information on FirstLight Home Care

opportunities, call (877) 570-0002 or visit

www.firstlightfranchise.com.

Scott Neal

Fibrenew

West Central, NJ

Franchisee Since 2018

What was it about the franchise model and/or

leadership that led you to purchase it? A few

things actually. I liked the hands-on aspect of the

work. I liked the flexibility of the work schedule

throughout the day and week and more than

anything because this is my first business I was

nervous about being on my own and everybody

I spoke to, all the active franchisees raved about

how much support there is from home office

and from fellow franchisees. I spoke with twenty

franchisees and they all said the same thing.

That’s the number one reason for me. Knowing

the support that was available made me feel

more confident.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? My entire working career prior to

Fibrenew had a customer service aspect to it.

I started out in the golf business then I got into

printing and packaging sales, which was helpful

as well. Customer service and sales is a big part

of running a Fibrenew business, so my history

helped; the rest Fibrenew has taught me.

What things do you like most about your job?

I love working with my hands. The thing I wasn’t

getting out of my previous jobs was that I wasn’t

getting the satisfaction of knowing that I was

actually helping people. In the corporate world,

it was just about moving from project to project

and there were no thank yous for that. Now, I see

smiles on customers’ faces after I restore their

furniture or car interior and that feels amazing.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? There’s

nothing I can think of because everyone should

do their due diligence and talk with active

franchisees, work with the sales team, do a

discovery day, etc. to learn about the system, the

products, the operation and the culture. The only

thing I can really think of that I regret is that I

didn’t do this sooner!

®

Experts in Leather, Plastic & Vinyl Restoration

For more information about Fibrenew

opportunities, call (908) 797-5420

or visit www.fibrenew.com/wcj.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 37


FBR SPECIAL REPORT // MARKETPLACE

FEATURED

Franchisee

SERVICES

SERVICES

Experts in Leather, Plastic & Vinyl Restoration

®

Ashley

Shaver Noland

Rhea Lana

Northwest AR

and Fayetteville, AR

Franchisee since 2006

What was it about the franchise model and/or

leadership that led you to purchase it? I was

immediately impressed by the ingenuity of the

business model. As a young mother, I recognized

right away that this would be a business that

young families and grandparents in my own

community would love! The growth and financial

success that we have experienced with Rhea

Lana’s has exceeded my wildest imagination!

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I believe that the most important

skills that lead to success as a Rhea Lana’s

Children’s Consignment Event owner are strong

relationship skills, a genuine desire to help

others, a tenacious work ethic, and a creative

marketing mind.

For me, the beauty of owning a Rhea Lana’s

franchise is that I’ve been given the formula

to succeed and I am able to work very hard for

a couple months of the year. Then, I have the

freedom to work from home and enjoy plenty

of time with my family the rest of the year.

What things do you like most about your job?

I enjoy casting a vision and leading a team of

people to accomplish this huge community event

that helps thousands of families every year. It

is enormously gratifying to know that the work

we are doing makes a difference in the lives of

families. I have strangers stop me in restaurants

and stores often to thank me for how much it has

helped their family.

Personally, it has also provided my family with

financial freedom and opportunities I have never

had before. I am so grateful to be able to work

from home and earn the income to live in a nice

home, pay for our children to receive a rigorous,

college-prep education, and travel to places I

only dreamed of seeing before.

For more information on Rhea Lana’s

opportunities, call (501) 499-0009,

email franchising@rhealana.com or visit

www.rhealanafranchising.com.

Critter Control ®

Initial Investment: $47,500 – $82,000

Cash Requirement: $8,075 – $52,075

Total Units: 98

Be Your Own Boss with this High Demand

Business

Founded in 1983, Critter Control ® the Nation’s

leading wildlife control firm continues with

a strong industry growth rate year-after-year.

Nearly 100 nationwide locations provide animal

and pest management services along with related

animal damage repair and exclusion services

to homeowners, businesses and industry. Our

high-demand business opportunity is extremely

affordable and allows you the flexibility of

running your Critter Control ® franchise right

out of your home. A Critter Control ® franchise

opportunity can be available for as little as

$47,500 (depending on territory size and

population). Critter Control ® is recognized as a

Veteran Friendly Franchisor and is now offering

a $5,000 discount on the initial franchise fee for

qualified veterans.

For more information on Critter Control ®

opportunities, call (844) 294-7804 or visit

www.critterfranchise.com.

WILL BUYING A

FRANCHISE MAKE

YOU HAPPY?

SURVEYS SAY….

13th Annual

Franchisee

Satisfaction

Awards

2018

Fibrenew

Initial Investment: $75,000 – $101,800

Cash Requirement: $20,000 – $100,000

Total Units: 250

Fibrenew provides a niche market business

with multiple revenue streams, low overhead

operation and a flexible lifestyle—you set

your own hours! Fibrenew is a market leader

in the restoration of leather, plastic and vinyl.

Fibrenew technicians are called upon to restore

rips, fades, stains, cracks, scratches and holes

on items in homes, vehicles, boats, planes and

businesses. Our company has grown and thrived

through every rise and fall of the economy since

1987. That really speaks to the fact that there is

always a need for our services. The strength of

our business model, the quality of our products

and services and our enthusiasm for what we do

all contribute to the success of more than 240

Fibrenew franchisees around the world.

For more information on Fibrenew

opportunities, call (262) 457-4272 or visit

www.fibrenew-franchising.com.

It depends on the brand you choose!

Every year, FBR surveys over 28,000 franchisees to find out how

satisfied they are with their franchisor. Hear what they have to

say and gain access to the top franchise brands of the year.

VISIT

FranchiseBusinessReview.com

38 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


SERVICES

TRAVEL

FEATURED

Franchisee

Two Men and A Truck

Initial Investment: $95,000 – $670,000

Cash Requirement: $80,000 – $190,000

Total Units: 385

Headquartered in Michigan, TWO MEN AND A

TRUCK is the largest franchised moving company

in North America. Currently, there are more than

375 locations and 2,900 trucks operating in 44

U.S. states in addition to Canada, Ireland, and the

UK. TWO MEN AND A TRUCK has performed more

than 7 million moves since its inception in 1985

and has seen consistent monthly growth dating

back to December 2009. In 2018, Entrepreneur

Magazine ranked TWO MEN AND A TRUCK as one

of the top 500 franchises in the U.S for the 24th

consecutive year and ranked the company No. 1

in the moving/junk removal category for the third

year in a row. In 2017, the company also made

the Inc. 5000 list of the fastest-growing private

companies in America for the fourth time. Each

location is independently owned and operated.

For more information on Two Men and A Truck

opportunities, call (888) 884-1114, email

franchiseinfo@twomen.com or visit

www.franchise.twomenandatruck.com.

Serving up a unique opportunity to

Spread Joy, Enrich Lives, & Serve Others

MADE FROM SCRATCH EVERY DAY - NO STOVES, OVENS, OR FRYERS!

$1,075,062 AUV (BASED ON A 6-DAY WEEK MODEL) *

12 CONSECUTIVE QUARTERS OF SAME-STORE SALES GROWTH

(& COUNTING!) **

“Becoming a Chicken Salad Chick Franchisee has been life-changing. The culture of

the brand & their unprecedented support is unlike anything I have ever experienced.

I’m truly happy with my decision to join the Chicken Salad Chick family!”

-A Chicken Salad Chick Franchisee

For Franchising Information:

Expedia CruiseShipCenters

Initial Investment: $165,000 – $285,000

Cash Requirement: $100,000

Total Units: 285

With an Expedia CruiseShipCenters franchise,

you can own a retail travel agency franchise,

backed by the most recognized brand in travel.

As a full service travel agency that specializes

in cruises, your Expedia CruiseShipCenters

location will offer travelers in your community a

wide range of travel products with outstanding

service and Expedia prices. We’re committed

to meeting the needs of our franchisees with

our Stronger.Together ® culture, massive buying

power, award-winning marketing and industryleading

technology. Build equity and enjoy a

great lifestyle with our proven franchise model

celebrating over 30 years of success and more

than 280 locations throughout North America.

For more information on Expedia

CruiseShipCenters opportunities, call (844)

358-0361 or visit www.expediafranchise.com.

Email: Franchising@ChickenSaladChick.com

Or Visit: www.ChickenSaladChick.com

Barbara and Chip Whipkey

Wild Birds Unlimited

Lexington Park, MD

Franchisee since 2015

What was it about the franchise model and/or

leadership that led you to purchase it? The

education that Wild Birds Unlimited offered to

both its franchisees and to its customers stood

out to me immediately. I never felt that the goal

was to sell me a franchise, but rather they were

focused on making sure that I was a good fit for

the franchise.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I have had an interest in birds since

I was a teenager and was already obsessively

feeding the birds, so the love of the hobby was

already there. As a former teacher, education was

important to me. I enjoy teaching, but in

particular I enjoy teaching about nature. I also

owned a pet sitting service for eight years, so

owning my own business was nothing new to me.

What things do you like most about your job?

My customers are the favorite part of my

business. I love sharing the hobby and educating

my customers. My favorite thing to hear a

customer say is, “I learn something new every time

I come into the store.” I am thrilled when a

customer comes in excited to share a story of

happenings at their feeders or a new bird they saw.

What do you wish you had known prior to going

into franchising? The only thing that I could

possibly mention that I wasn’t aware of was just

how attached I would become to my customers.

My customers become friends.

*This figure represents a total of 67 franchised restaurants at the end of 2017, with 49 of those in operation the entire year as

published in our May 15, 2018 franchise disclosure document.

**Based on performance of franchised restaurants represented in our May 15, 2018, franchise disclosure document.

For more information on Wild Birds Unlimited

opportunities, call (888) 730-7108 or visit

www.wbufranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 39


FBR SPECIAL REPORT // MARKETPLACE

Faith-based and family-focused

Nationally recognized brand

Service-based, low overhead business

Viable in practically any size market

. Recession resistant industry

The 2019 FranchiseBusinessREVIEW ® reports

Office Pride as having one of the highest

satisfaction ratings among ALL franchise systems.

#1 in commercial cleaning

#10 in Top 50 midsize franchises

#32 in Top 200 franchises overall

OfficePrideFranchise.com | 888.641.2310 | franchising@OfficePride.com

The Nation’s Premier New Mover Marketing Franchise

Helping Local Businesses Connect with

New Customers & Helping New Movers

Adjust to their New Community

2019 Top Franchise • 2019 Top Low-Cost Franchise • Top Franchise for Veterans

Top B2B Franchise • Top Multi-Unit Franchise • Top Innovative Franchise • Top Franchise for Women

Rated the #1 Advertising & Sales Franchise in 2018!

• Quick Ramp Up

• Home-based

• Flexibility

Quality of Life

• Scalable Business

• Residual Income

• Low Overhead

• Sales & Service

No Production

• Enhanced Mobile App

• Rated Top 50 Franchise for 14 Years 1

FBR 10-year Hall of Fame 1

FBR All-time Top Company 1

• 45+ Year Industry Innovator

800.497.8360 X236 • ourtownamerica.com

Our Town America, A Franchising Corporation

13900 US Highway 19 N | Clearwater, FL 33764-7238

MN Residents: Minnesota Franchise Registration No: F-6498 (Unit); F-7645 (RD)

NY Residents: This advertisement is not an offering. An offering can only be made

by a prospectus filed first with the Department of Law of the State of New York.

Such filing does not constitute approval by the Department of Law. 1 www.FranchiseBusinessReview.com

Ask us

about our

Veteran

Discount!

FR-20190314-FBR

40 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


THE INDUSTRY

IS STARTING

TO NOTICE

Awarded Top 50

Franchisee Satisfaction by

Franchise Business Review

Ranked Top 500 Global

Franchise by Entrepreneur

Named Top 100

Game-Changer Franchise

by Franchise Dictionary

Magazine

2019 Best in Disaster

Restoration Services

by FranCompare

WHAT ABOUT YOU?

Visit PuroCleanFranchise.com

or call (855) 503-4242

Each PuroClean office is independently owned

and operated.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 41


FBR SPECIAL REPORT // MARKETPLACE

A KNOCKOUT

BUSINESS.

BECOME A FRANCHISEE TODAY.

Fastest growing Women's only boutique fitness franchise

Flexible, rewarding & inspiring lifestyle

Low start up costs & steady recurring revenue

Unmatched & dedicated support

Learn more about us!

Stacey Firth - Franchise Development

778-828-7755 | my30minutehit.com

42 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


Owners Have:

Low Intro Cost & Flexible Time

Be Your Own Boss

SPORTS & HIGH VOLUME PHOTOGRAPHY

No Real Estate (Home-based)

No Royalties

Instant Business Tools: a website,

email, marketing materials & more!

Powerful Software &

Exclusive Products

Annual Meetings & Reward Trips

tssfranchisebusiness.com

franchise@tssphotography.com • 1-800-336-4550 x114

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 43


Never look at a

house the same

way again.

From now on, all you’ll

see are dollar signs.

A Proven Model for Success

With over a thousand HomeVestors ® franchise locations, we have

a vast network of knowledgeable real estate professionals who

help and mentor one another, rather than compete.

Loans for Buying and Repairing Property

We make it easy to keep your business running smoothly by

providing loans for qualifying acquisition and repairs.

Generating Leads for You

Our nationally recognized brand and national advertising effort

helps make lead generation easy.

Close The Deal with Confidence

Our ValueChek ® software takes the guesswork out of estimating

repairs and helps you steer clear from making costly mistakes.

You are in the right place, at the right time to be a HomeVestors ® franchisee - so what are you waiting for?

HomeVestorsFranchise.com | 800-230-0385

2018

#171

*Each franchise office is independently owned and operated.

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