Travel and Events We’re with you, every step of the way. The safety and wellbeing of your travellers is vitally important to us. With duty of care being a particular focus for organisations today, we help ensure you have complete peace of mind by providing access to 24/7/365 support, helping your travellers, wherever or whenever they need us. This, combined with our Intelligent traveller tracking technology, supports your organisation when the safety of your employees is paramount. We appreciate that travelling on business can often be a stressful affair, but it doesn’t have to be. We harness the power of behavioural science, which supports our Smarter working approach to help you cut down on traveller ‘friction’. We’d love to talk to you about your requirements and how we might be able to improve wellbeing within your organisation. Speak to a member of our team to find out more: 0330 390 0340 firstname.lastname@example.org capitatravelevents.co.uk Capita Travel and Events Limited. Registered office 30 Berners Street, London, W1T 3LR. Registered in England No. 01094729. Part of Capita plc. www.capita.co.uk. All rights reserved.
Traveller wellbeing American Express GBT, Richard Stabbins. GBT research published last year found that 94% of UK travellers cited reasons of health and wellbeing as a justification for booking business travel out of policy. These days, how a travel policy is constructed and communicated plays a role in recruitment and retention, as Clive Wratten, CEO of Amber Road explains: “Employers increasingly realise that a joined up approach to traveller wellbeing not only aids productivity whilst travelling for business, but has a positive impact on retention. “It’s also starting to boost recruitment too as we know that the coming generation of employees rate wellbeing at work as one of the top five reasons for choosing the company they work for,” he adds. While some businesses see a more flexible travel policy as a key part of delivering a wellbeing programme, others are wary of the financial implications that could result. Matt Holman, Head of Traveller Experience at Capita Travel and Events, expands: “While some customers do see investing in wellbeing as exactly that [a relaxed or more flexible policy], we are equally working with others to continue to bring down costs and enhance wellbeing.” He continues: “Allowing flexibility in the policy will help to engage the travellers better. If they feel supported, trusted and able to make decisions that also benefit their mental wellbeing then the company will benefit in the long-term.” Traveller wellbeing should be all about “prevention and preparation”, says Amber Road's Wratten. “Employees are corporate athletes so their physical and mental wellbeing is crucial to having them operate at the highest level.” Wratten says some clients are now building extra time into travel schedules, some are encouraging healthier practices on the road – including better diet and more exercise – and, inevitably, others are attempting to use data to monitor employee health and productivity. Capita's Holman says many clients are giving greater consideration to 'trip intensity' – how often and for how long people are travelling – and building more recovery time in post-trip. Katie Skitterall, ATPI's Director of Sales and Operations UK, paints a similar picture: “Intelligence and reporting on the number of flights taken outside business hours enables our customers to shape policy, so that a travel policy can be amended. Or if a corporate feels that a traveller’s wellbeing is impacted by their travel, procedures can be put in place.” Allowing flexibility in the policy will help engage travellers and make them feel supported" THEBUSINESSTRAVELMAG.COM 17