The Business Travel Magazine April/May 2019


Traveller wellbeing

American Express GBT, Richard Stabbins.

GBT research published last year found that

94% of UK travellers cited reasons of health

and wellbeing as a justification for booking

business travel out of policy.

These days, how a travel policy is constructed

and communicated plays a role in

recruitment and retention, as Clive Wratten,

CEO of Amber Road explains: “Employers

increasingly realise that a joined up

approach to traveller wellbeing not only aids

productivity whilst travelling for business,

but has a positive impact on retention.

“It’s also starting to boost recruitment too

as we know that the coming generation of

employees rate wellbeing at work as one of

the top five reasons for choosing the

company they work for,” he adds.

While some businesses see a more

flexible travel policy as a

key part of delivering

a wellbeing programme, others are wary of

the financial implications that could result.

Matt Holman, Head of Traveller Experience

at Capita Travel and Events, expands:

“While some customers do see investing in

wellbeing as exactly that [a relaxed or more

flexible policy], we are equally working with

others to continue to bring down costs and

enhance wellbeing.”

He continues: “Allowing flexibility in the

policy will help to engage the travellers

better. If they feel supported, trusted and

able to make decisions that also benefit

their mental wellbeing then the company

will benefit in the long-term.”

Traveller wellbeing should be all about

“prevention and preparation”, says Amber

Road's Wratten. “Employees are corporate

athletes so their physical and mental

wellbeing is crucial to having them operate

at the highest level.”

Wratten says some clients are now

building extra time into travel schedules,

some are encouraging healthier practices

on the road – including better diet and

more exercise – and, inevitably, others are

attempting to use data to monitor employee

health and productivity.

Capita's Holman says many clients are

giving greater consideration to 'trip

intensity' – how often and for how long

people are travelling – and building more

recovery time in post-trip.

Katie Skitterall, ATPI's Director of Sales and

Operations UK, paints a similar picture:

“Intelligence and reporting on the number

of flights taken outside business hours

enables our customers to shape policy,

so that a travel policy can be amended.

Or if a corporate feels that a traveller’s

wellbeing is impacted by their travel,

procedures can be put in place.”

Allowing flexibility

in the policy will help

engage travellers and make

them feel supported"



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