San Mateo County Dental Society | Every Member. Every Day.
Sara Andrews, DDS, MS President
As practice owners, we wear many hats; perhaps the most challenging of all being the head of HR; finding and retaining
good employees. With the tech giants next door, and the rising living costs in the Bay Area, this challenge has become more daunting in the
recent years. Throughout my experiences as an employee/associate at multiple offices, and now owner of my practice, I have gained insight
into what makes for a good team culture. I'd like to share with you a few pearls on how to make your practice a place where good employees
come and stay.
A positive culture starts, first and foremost, with you. If you want your team to care about your practice, you must care about it above all.
Your practice, with your team being the most important part it, is like a child that needs full-time love and attention to flourish. The day you
stop putting that attention into your practice, is the day that your team will stop caring. Here are some ways to promote a positive team
Continued on Page 2
President s Message ’
Creating a Positive Culture for you Dental Team
Nakia Brandt, Executive Director
HS Student Front Office Summer Internship Program
Twenty five 11 and 12 grade San Mateo County high schools students have applied for the Front Office Internship
Program co-sponsored by SMCDS and San Mateo County Office of Education (COE). This is very exciting news!! So far, we ONLY have 10
dentists signed up to participate. The program approved by the County is defined as: paid on-the-job front office training scheduled during
the summer in a dental office near an 11 or 12 grade student's home; recommended minimum placement 4 weeks. Applicants will work
hours based on the dental office's needs. Applicants qualify for referral to a participating SMCDS dentist for an interview by successfully
uploading to the COE website all information requested Application, Teacher Recommendation, Resume, and Cover Letter.
By participating in this program, it is our belief that you will not only serve our schools by exposing students to dentistry as a desirable
professional career path but also create positive relationships with young people who have family ties to San Mateo County and are more
likely to seek employment here before, during, and after they've completed their higher education despite the high cost of living – unlike so
Inside This Issue
President’s Message .................................... 1
Nakia’s Notes ............................................... 1
Announcements .......................................... 5
Member Memo ........................................... 6
New Members ............................................. 7
Event Calendar ............................................ 8
Program Evaluation ..................................... 9
Business Member Wall of Fame ................. 11
Continued on Page 3
Trustee’s Tidbits ........................................ 13
Practice Management ............................... 16
Risk Management ..................................... 18
Classifieds ................................................. 19
President s Message
continued from Page 1
High Quality of Care
If you want your team to take pride in their work, you must practice with a passionate devotion
to the art and science of dentistry. Treat each patient as if you would your own family member.
Strive for the absolute best quality of dentistry in your practice, and your team will be proud to
be a part of it.
Educate your team on different aspects of dentistry. Humans have an intrinsic yearning to
learn. If you feed your staff's thirst for knowledge, you'll have a happier team. Teach your
employees something new every day, and review at the end of the day what you all learned.
Set aside at least one hour of weekly training sessions, and treat your team to continuing
If your front desk knows how the back team works, he/she will be better at scheduling and
more of a team player, and vice versa. This will hugely promote collegiality among your
Have your team go out for “happy hour” periodically. This could be something as simple as
going out for coffee on Thursdays during their lunch break.
Buy your team new scrubs once a year with your logo embroidered. This will show them that
you care about them by saving clothing cost, makes your practice look more professional, and
promotes your brand.
Celebrate Special Events
Make your employees feel special, and your office a fun place to work. Get each employee a
cake for their birthday. Something as simple as flowers on their work anniversary will make
them feel appreciated.
Setting Financial Goals and Profit Sharing
In order to do all the wonderful things that you do, you need to run a profitable business. Share
your financial goals with your entire team, and give them bonuses if you hit those goals. This
will make them feel like they're growing with the practice, while working with you rather than
San Mateo County Dental Society
525 Veterans Blvd, Suite 102
Redwood City, CA 94063
James V. Aicardi
If You Shop
Supporting SMCDS DHF Outreach Activities is Free & Easy!
Details at www.smcds.com/menus/donation.html
2 | San Mateo County Dental Society | smcds.com
Press Print, Inc.
All expressions of opinion and
statement of facts contained herein
are published on the authority of the
writers and or editors and are not to be
construed as the offical views of the
San Mateo County Dental Society.
All editorial contributions are subject to
space and/or content editing at the
The Mouthpiece is GOING DIGITAL!
We are so excited to share that starting in 2020 our Mouthpiece publication will go digital!
What does this mean?
It simply means, the Mouthpiece will be going paperless! You will only receive an email copy of each issue. We will continue
to cover important dental updates and welcome valuable article contributions from you!
We would love to hear your feedback!
Nakia’s Notes continued from Page 1
many graduates of our local Dental Assisting Programs who leave the area within
a year or two seeking more affordable living environments.
Qualified applicants are matched for interview and consideration by participating
SMCDS members based on proximity of their practice to the student's home zip
code. Once you have notified firstname.lastname@example.org of your wish to participate in the
program as a potential student intern employer, I will forward a candidate's
application package to you via email as soon as I have a match. Applications will
be sent to SMCDS on March 19 and interviews can be scheduled shortly after.
June 16 is the target date for the program to begin. COE will continue to promote
at high schools across the county and SMCDS will continue matching qualified 11
and 12 graders with participating SMCDS members until we run out!
Guidance materials are provided by both SMCDS (Intern Duties List, Trainee
Performance Report) and COE (Practical Information About Working with Teens,
guidelines to ensure students –in addition to performing front office duties– are
learning desirable work ethics and 21 century skills) after you hire. We welcome
your comments, feedback, additions, or deletions to the program and/or
materials at any time.
To participate in the Front Office Student Internship Program, email
Mouthpiece | Spring 2019 | 3
4 | San Mateo County Dental Society | smcds.com
Advertisers Business Members
Sponsors Study Clubs
who have generously supported our continuing education, professional success, practice
management, workshop/clinical programs this past quarter.
Mouthpiece | Spring 2019 | 5
I am a pediatric dentist in San Mateo and at my office we see at least five special needs patients a day.
This number has grown since I first began practicing seven years ago with Dr. Charles Spitz. April is
Autism Awareness month and I want to share strategies I use when working with children diagnosed
with Autism Spectrum Disorder.
In most pediatric dental residencies, you get extensive training with special needs patients. And my
residency at Boston University Goldman School of Dental Medicine was no different. My training
focused heavily on the special needs population. I spent half of my time in residency practicing at a
dental clinic in the Franciscan Hospital for Children, which specialized in treating special needs patients.
Most of the patients I saw were from the New England Center for Autism (now called the New England
Center for Children, Autism Education and Research) and were diagnosed with Autism Spectrum
Disorder (ranging from low to high functioning).
NECC had a play dental examination room fit with a dental chair, instruments and other various dental items that helped introduce
their children to the idea of a dentist. For ASD children, oral sensory issues are often the main concern parents have going into a
dental visit. The best treatment for this is desensitization from fear.
I'd like to discuss how we go about this in my office. My office is set up to be comfortable and relaxed - like a family room in your own
house. It is family friendly so that children and parents can let their guard down. It is specifically tailored to not feel sterile like the
hospitals and clinics these children and teenagers have been to in the past. I have one of my nurses go over everything that we are
going to do in our appointment with the patient and the parent before I come into the room. They brush a dinosaurs teeth, get their
teeth stained to show where the “sugar bugs” are hiding. This gets them prepared and involved in the process so that there are no
surprises. We demonstrate how the chair moves, go over all the instruments we will be using and essentially work very hard to
make sure the child feels comfortable in our office. The room is very quiet and stimulation is kept to a minimum as to maintain a safe
space. We take the first appointment very slowly and if we only get to count teeth that is okay. We do not push anything on them,
which ultimately builds trust and provides a positive experience to build upon in the next visit. Parents and caregivers are very
appreciative of this slow and methodical approach.
Treating children with ASD is a very rewarding experience and something that I believe all dentists could learn to feel comfortable
treating. My special needs patients teach me the importance of patience and love every single day.
Tyler W. Davis, D.M.D.
6 | San Mateo County Dental Society | smcds.com
Please join the SMCDS Leadership in welcoming our newest members at an upcoming General Membership meeting. Their first
GM Meeting is FREE, complete with dinner, C E, and a free drink. Make sure to welcome them at our upcoming GM Meetings
(they're wearing the yellow daisy name tags). Your support is essential in making them feel welcome and comfortable enough to
come back. Our personal new member interview gives you a sneak-peek into who they are…
Wesley Chang, DDS
380 20th Ave., Ste. 101
San Francisco, CA 94121-2221
University of Missouri - Kansas City - DDS 1984
What brought you to San Mateo County?
The weather and lifestyle of the suburbs.
What is your favorite part of working in dentistry?
Helping people feel better about their teeth.
What do you like to do in your spare time?
Travel, sightseeing, hiking, camping, bicycling, and meeting new friends.
Tabitha Chen, DDS
Hui Dental Group
901 S. El Camino Real
San Mateo, CA 94402-2311
UCSF - DDS 2011
UCLA - Perio 2014
What brought you to San Mateo County?
My family and I have decided to settle in the area as it is close to both my husband and my dental offices.
We also like the family friendly atmosphere of the Peninsula.
What is your favorite part of working in dentistry?
Periodontal disease requires frequent recalls. As a periodontist I enjoy getting to know my patients
through these visits and educating them on their disease. It is even more rewarding to watch their
What do you like to do in your spare time?
Spending time with my young son and finding activities to do as a young family. My husband and I
love trying different restaurants around the Bay Area. But, we also enjoy a night in cooking and
watching a movie.
Mouthpiece | Spring 2019 | 7
Go to www.smcds.com save precious resources –
register and pay online – Event Calendar
8 | San Mateo County Dental Society | smcds.com
Mouthpiece | Spring 2019 | 9
Being a service leader in the Bay Area since 1977, we strive to provide you with excellent equipment selec on and the best technicians you
can find for support. Offering compe ve prices and a task-oriented team is always a daily improvement goal for us here at Yeager Dental,
which always means that our customers' well-being is constantly being watched over. We offer the personal care not always found in the
big corpora ons of our field, but here we believe in being “Not the biggest, just the best.”
So, why choose Yaeger Dental?
Ÿ We offer a full one year parts and labor warranty (compare to compe tors' 90-day warranty policy).
Ÿ We also offer free installa on in most cases. On top of that, we can offer you free removal of your old equipment, with the purchase of
new equipment from us, at no extra charge.
Ÿ Our prices are among some of the most compe ve in the industry. Our knowledgeable and thoroughly trained technicians carry many
common, and uncommon, parts in the service vehicles, usually meaning we can get your equipment up and running in a single visit. In
the off chance that our techs don't have the parts you need, they can order them for you in a mely manner.
Ÿ We carry a mul tude of different designer friendly and stylish equipment lines, which means we can tailor a new unique look for your
office renova on or remodel.
Ÿ Our first and foremost goal is to make our customers happy! Even in the current digital age, we understand that word-of- mouth
recommenda ons are our most important and effec ve endorsements so we strive to make sure we don't let our clients down.
Yaeger Dental Supply
517 Marine View, Suite J • Belmont, CA 94002
Tel: 650.593.5100 • Fax: 650.593.1331
email@example.com • www.yaegerdental.com
10 | San Mateo County Dental Society | smcds.com
Just because you pay less, doesn't mean you have to sacrifice good service.
See what Yaeger Dental can do for you!
Wall of Fame
SMCDS Business Member
Premier 2019 - 2015
SGC Financial &
® ® ®
Tom O’Brien, CFP , CLU , CHFC
Ali Oromchian, Esq.
Platinum 2019 - 2015 | Silver 2014
Platinum 2019 - 2015 | Silver 2015
Yaeger Dental Supply
Tim Yaeger, Jr.
Endorsed 2019 - 2010
TDIC Insurance Solutions
SMCDS Business Members acknowledged on this
contribute in meaningful ways* throughout
each year of their membership to our society’s fiscal health, industry intelligence, and community presence. *Event sponsorships,
educational seminars / workshops, table clinics with timely dental industry / small business information, special product offers /
pricing discounts, products and services relevant to your professional success and the oral health of our community. Business
Memberships are an important source of non-dues revenue that has helped SMCDS to increase and improve
member programs without raising SMCDS dues for more than a decade. We count on Business Members to engage professionally
with members - as consultants focused on identifying and fulfilling your needs. In exchange, we encourage you to consider
SMCDS Business Members as preferred providers when in the market for products and services.
Membership Levels: Premier $5,500 Platinum $4,000 Gold $2,900 Silver $2,100
Mondays & Fridays
are very short on help.
H O U S E
To volunteer, contact:
Rosie Coleridge, Volunteer Manager
Mouthpiece | Spring 2019 | 11
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Happy Spring! I am glad to store my rain boots away!
Since my last report, the CDA Foundation held CDA Cares in Solano (March 8-9). For those who
volunteered, THANK YOU! It really is a rewarding experience. In two days, more than 1,250 dental and
community volunteers provided over $1.2 million in treatments to 1,491 patients! The next CDA Cares
will be held in San Bernardino on September 27-28.
The last CDA Board of Trustees meeting was hosted on February 22-23 in Sacramento:
Prior to the CDA Board of Trustees (board) meeting, Trustees and officers participated in a board
development session, reviewing and discussing the results of the board self-assessment conducted
last year in an effort to identify potential areas for improvement. The board's input will be shared with
the Board Composition task force to assist in developing recommendations regarding the board's
composition. This work began in 2018. The board has expressed their appreciation for these development opportunities and CDA
will be continuing throughout the year.
TDIC Update: The board was advised that TDIC successfully completed the merger of Dental Benefits Insurance Company (DBIC),
Dentists Benefits Corporation (DBC), and Northwest Dentists Insurance Company (NORDIC), uniting all companies as one, and
extending coverage to over 5,000 additional policyholders in five states.
The board also received an update regarding TDIC's current activities to position itself for future national growth. These activities
Ÿ Negotiations for continued endorsement in Oregon, Idaho, and Washington
Ÿ Consolidation of all policy administration systems for TDIC, TDIC Insurance Solutions, DBIC, DBC, and NORDIC into
Guidewire. This will take approximately three years
Ÿ Implementation of a data warehouse
TDSC Update: The board received an update regarding the TDSC Marketplace out-of-state expansion. As a result, they have
expanded in twenty-one affiliated states. This discussion was held in closed session as it contained proprietary information that is
not appropriate to discuss externally due to the competitive nature of TDSC's market. Trustees are encouraged to engage in
discussions with members promoting purchasing, and the value and potential savings that it offers to their practices.
Medicare Task Force: Consistent with the direction of the 2018 House of Delegates (house), the board approved the establishment
of the Medicare Task Force identifying the task forces scope and composition. The volunteer leadership application for this task
force is currently open on cda.org/leadership.
Peer Review Cases Involving Minors: The board approved modifications to the peer review process for cases involving minors,
requiring that a minor's compromise process be completed if a refund is issued. This discussion was held in closed session as it
contained information that is legal in nature, which is protected by attorney-client privilege. While the discussion was confidential
neither the final resolution, nor the new policy, is confidential.
Dental Licensure Portfolio Examination: The board received a presentation on the dental licensure portfolio examination in an
effort to provide background and pertinent information regarding portfolio examination, as CDA anticipates potential legislation
may be introduced to update California's portfolio examination during the 2019-2020 legislative session. The board discussed the
continued and growing interest in licensure examinations that are recognized nationally.
If you have any issues or questions that you would like me to present to CDA, TDIC or TDSC, please feel free to reach out to me by
phone (650)593-9888 or email: firstname.lastname@example.org
Mouthpiece | Spring 2019 | 13
Sedation and Anesthesia for the Dental Office
MICHAEL LAM, M.D.
Board Certi ed Physician Anesthesiologist
MAXIMIZE SAFETY FOR YOUR PATIENTS.
INCREASE PATIENT COMFORT AND CONVENIENCE
OPTIMIZE OPERATING CONDITIONS.
Currently providing Bay Area Dentists
with quality temporary and permanent
• Dental Assistants
• Dental Hygienists
14 | San Mateo County Dental Society | smcds.com
Mouthpiece | Spring 2019 | 15
Reprinted with permission from California Dental Association
When members of organized dentistry purchase supplies through The Dentists Supply Company, they can rest assured that the
products are authentic and supplied by a trusted, authorized source. In other words, there are no gray-market goods that could risk
As small-business owners, it's important for dentists to make informed decisions about the products they purchase for their
practices and patient care. As a member-owned company, TDSC has a strong commitment to ensuring every product sold through
tdsc.com is distributed by an authorized supplier, ensuring it is shipped and stored properly and delivered through secure supply
“I encourage you to always use TDSC. No gray-market goods are ever distributed through TDSC,” said Judee Tippett-Whyte, DDS,
who owns a private practice in Stockton. “In addition to saving 20 percent or more, you are guaranteed your products will be
Dr. Tippett-Whyte, CDA vice president and a past TDSC board member, advises colleagues to avoid purchasing dental supplies from
any online marketplace that may be selling gray-market goods. When not purchased from a trusted source, products can be
purchased and resold without a manufacturer's authorization, expired or recalled and intended to be destroyed or even
“Dentists may not realize that in an effort to ensure the integrity of products, most large manufacturers limit the number of
distributors that are authorized to sell their products,” said Tippett-Whyte.
Before they purchase supplies from a new vendor, Tippett-Whyte recommends that dental practices ask questions about the
source of the products, such as “Where was the product obtained?” and “Can you provide proof that the product was obtained
16 | San Mateo County Dental Society | smcds.com
directly from the manufacturer?” She adds that when products arrive, practices should always look at expiration dates and ensure
that packaging is intact with no sign of tampering.
When shopping for supplies at tdsc.com, members should know that TDSC is taking every precaution to ensure authenticity and
quality of items sold on the site. In fact, TDSC took a major step in 2017 and purchased a dental supply distributor. In addition to
greatly increasing the company's ability to stock the things members need and drive better on-time delivery rates, this acquisition
also lets TDSC directly control the procurement of a majority of the products sold through the online site. For products supplied by
other distributors, TDSC evaluates partners using multiple quality-control factors such as:
· Company size, years in operation, market position and financial stability
· Reputation for excellent service and reliability
· Range of products and ability to offer proven and tested alternates
· Supply chain and fulfillment strength with ability to scale up
· Experience working with online purchasing/fulfillment systems
· Ability for TDSC to continuously review product and service delivery
From burs and diamonds to instruments and infection-control products, tdsc.com offers average savings on dental supplies of 20
percent compared to MSRP and free shipping on every order, with no minimums. In the event shoppers are unable to find a specific
product, they can request the item via email or by phone and TDSC will make an effort to responsibly source it.
“You will discover a superior e-commerce experience and find the savings reliable. More shoppers on TDSC will allow more
leverage to negotiate better pricing and more savings — a win for us all,” said Tippett-Whyte. “You should try it out! You have
nothing to lose and fabulous savings to gain to help make your practice more successful.”
· To explore the catalog and shop negotiated savings, visit tdsc.com. TDSC also offers a free price comparison service that
analyzes shoppers' invoices from other major suppliers to help them find product-by-product savings potential. Try it at
Copyright © 2019 California Dental Association
Mouthpiece | Spring 2019 | 17
We as dentists have an immense amount of responsibility when it comes to prescribing medications, but
it does not need to be a burden. Knowing the best prescribing practices is key to our success. A few issues
facing us today is the new law on prescription pad requirements, the implementation of CURES, and
proper disposal of medications.
Starting January 1, 2020 (already extended from the January 1, 2019 deadline), controlled medications
must be written on compliant forms with a unique 15 alpha- numerical code. Until then please order the
appropriate forms and indicate on the old scripts that new ones are coming. There are other options for
controlled medications. If prescribing C3-5 medications, they can be called directly into the pharmacy.
Another option, which significantly reduces the risk of fraudulent prescriptions, is to e-prescribe which
can be done for all drugs. There are stand-alone programs for this, but most practice management
software have e-script capability.
All health care practitioners authorized to prescribe or dispense Schedule II-IV controlled substances were required to register to
use CURES 2.0 no later than July 1, 2016. If you have not registered, go to oag.ca.gov/cures. With CURES, dentists are aware of the
pain medication(s) their patients have been prescribed by other providers. It is not only easy to sign up and use, but it's a sure way
to be current and part of the solution to ending the opioid epidemic.
With unwanted medications do not let your staff or patients rush to flush. San Mateo County now has over 50 medicine disposal
locations. Go to www.smchealth.org/rxdisposal for more information and locations.
As dentists, it is our duty to be up to date on prescribing requirements and protocols. As we all know, many of our patients see
us more regularly than their physician does. We can make a positive difference in people's lives and their relation to medications
and for that, our diligence is imperative.
Benjamin Yount, DDS
18 | San Mateo County Dental Society | smcds.com
Fully functional dental office for lease
in San Carlos. Please email at
or call 408.393.5236
Full time general dentist position
available for quality and referral based
peninsula practice. 3-4 days a week,
Monday, Friday & Saturday plus
another weekday. Please respond with
a detail resume including all previous
employment and compensation
expectation. Email address:
Medically forced retired dentist
available to consult and help manage
in a private practice in San Mateo
County. Call 415.990.7496 or
Seeking a Retiring Dentist Practice
to Buy in Redwood City, 2 mile
radius from Whipple and El
Camino. If you are thinking of
retiring in the near future, please
Seeking Associate to buy in State of
the Art San Bruno Facility in a major
throughfare with Youtube, Tanforan
mall, Bart Station, Caltrain in our
backyard. Especially new apartment
retail complex being built across the
street. 2,121 Sq Ft, 4 Treatment Fully
Equipped Rooms with A-DEC Chairs &
Units, Large Reception Area & Large
Front Desk Area, 1 Billing Nook, Pano, 1
Sterilization Room, Lab Room,
Treatment Consultation Room, Storage
Room, Lunch room, 2 Restrooms, 2
Additional Treatment rooms fully
plumbed with cabinetry. Contact
Would you like to reduce your rent
by 50%? General Dentist of 20 years
seeking an opportunity to sublease
in a practice in Foster City, San
Mateo or Burlingame. Contact Dr.
Victor Sobrepena 650.619.6250 or
Thinking of retiring or slowing down?
Want to practice but not manage?
Local dentist seeking a practice to buy
in San Mateo, 2 mile radius from
downtown. Not corp dentistry.
Please call 415.269.6254 or
Shared Office Space Available On San
Mateo Drive In San Mateo on Fridays
and Saturdays. 3 operatories.
Please call 650.342.1245
Mouthpiece | Spring 2019 | 19
SERVING DENTAL PRACTITIONERS ACROSS OUR COUNTY
525 Veterans Blvd., Suite 102 • Redwood City • CA • 94063
650.637.1121 • fax 650.649.2980 • email@example.com
2019 Executive Board
President: Sara A. Andrews, DDS, MS
President Elect: Benjamin A. Yount, DDS
Treasurer, Secretary: Purvi K. Zavery, DDS, MS
Immediate Past President: John M. Acosta, DDS
CDA Trustee: Carliza A. Marcos, DDS
Executive Director & Editor: Nakia Brandt
on Event Calendar
Document Shredding (Closed),
eWaste, Lead Foil, Catered Food, & Kids Jump House