2019 Spring SMCDS Mouthpiece Newsletter


➣President’s Message 1 ➣Nakia's Notes 1 ➣Announcements 5 ➣Member Memo 6 ➣New Members 7 ➣Event Calendar 8 ➣Program Evaluation 9 ➣Business Member Wall of Fame 11 ➣Trustee's Tidbits 13 ➣Practice Management 16 ➣Risk Management 18 ➣Classifieds 19

San Mateo County Dental Society | Every Member. Every Day.

Spring 2019



Sara Andrews, DDS, MS President

As practice owners, we wear many hats; perhaps the most challenging of all being the head of HR; finding and retaining

good employees. With the tech giants next door, and the rising living costs in the Bay Area, this challenge has become more daunting in the

recent years. Throughout my experiences as an employee/associate at multiple offices, and now owner of my practice, I have gained insight

into what makes for a good team culture. I'd like to share with you a few pearls on how to make your practice a place where good employees

come and stay.

A positive culture starts, first and foremost, with you. If you want your team to care about your practice, you must care about it above all.

Your practice, with your team being the most important part it, is like a child that needs full-time love and attention to flourish. The day you

stop putting that attention into your practice, is the day that your team will stop caring. Here are some ways to promote a positive team


Continued on Page 2

President s Message ’

Creating a Positive Culture for your Dental Team

Nakia’s Notes

Nakia Brandt, Executive Director

HS Student Front Office Summer Internship Program



Twenty five 11 and 12 grade San Mateo County high schools students have applied for the Front Office Internship

Program co-sponsored by SMCDS and San Mateo County Office of Education (COE). This is very exciting news!! So far, we ONLY have 10

dentists signed up to participate. The program approved by the County is defined as: paid on-the-job front office training scheduled during

th th

the summer in a dental office near an 11 or 12 grade student's home; recommended minimum placement 4 weeks. Applicants will work

hours based on the dental office's needs. Applicants qualify for referral to a participating SMCDS dentist for an interview by successfully

uploading to the COE website all information requested Application, Teacher Recommendation, Resume, and Cover Letter.

By participating in this program, it is our belief that you will not only serve our schools by exposing students to dentistry as a desirable

professional career path but also create positive relationships with young people who have family ties to San Mateo County and are more

likely to seek employment here before, during, and after they've completed their higher education despite the high cost of living – unlike so

Inside This Issue

President’s Message .................................... 1

Nakia’s Notes ............................................... 1

Announcements .......................................... 5

Member Memo ........................................... 6

New Members ............................................. 7

Event Calendar ............................................ 8

Program Evaluation ..................................... 9

Business Member Wall of Fame ................. 11

Continued on Page 3

Trustee’s Tidbits ........................................ 13

Practice Management ............................... 16

Risk Management ..................................... 18

Classifieds ................................................. 19

President s Message

continued from Page 1

High Quality of Care

If you want your team to take pride in their work, you must practice with a passionate devotion

to the art and science of dentistry. Treat each patient as if you would your own family member.

Strive for the absolute best quality of dentistry in your practice, and your team will be proud to

be a part of it.

Continued Learning

Educate your team on different aspects of dentistry. Humans have an intrinsic yearning to

learn. If you feed your staff's thirst for knowledge, you'll have a happier team. Teach your

employees something new every day, and review at the end of the day what you all learned.

Set aside at least one hour of weekly training sessions, and treat your team to continuing

education courses.


If your front desk knows how the back team works, he/she will be better at scheduling and

more of a team player, and vice versa. This will hugely promote collegiality among your


Team Bonding

Have your team go out for “happy hour” periodically. This could be something as simple as

going out for coffee on Thursdays during their lunch break.


Buy your team new scrubs once a year with your logo embroidered. This will show them that

you care about them by saving clothing cost, makes your practice look more professional, and

promotes your brand.

Celebrate Special Events

Make your employees feel special, and your office a fun place to work. Get each employee a

cake for their birthday. Something as simple as flowers on their work anniversary will make

them feel appreciated.

Setting Financial Goals and Profit Sharing

In order to do all the wonderful things that you do, you need to run a profitable business. Share

your financial goals with your entire team, and give them bonuses if you hit those goals. This

will make them feel like they're growing with the practice, while working with you rather than

for you.

Published Quarterly


San Mateo County Dental Society

525 Veterans Blvd, Suite 102

Redwood City, CA 94063





twitter.com/ SMDentalSociety


Nakia Brandt

Executive Director


Advertising Coordinator

James V. Aicardi

Operations Specialist


If You Shop

Creative Director

Lloyd Brock



Supporting SMCDS DHF Outreach Activities is Free & Easy!

You shop.

Amazon donates!

Details at www.smcds.com/menus/donation.html

2 | San Mateo County Dental Society | smcds.com


Press Print, Inc.



All expressions of opinion and

statement of facts contained herein

are published on the authority of the

writers and or editors and are not to be

construed as the offical views of the

San Mateo County Dental Society.

All editorial contributions are subject to

space and/or content editing at the

Editor’s discretion.


The Mouthpiece is GOING DIGITAL!

We are so excited to share that starting in 2020 our Mouthpiece publication will go digital!

What does this mean?

It simply means, the Mouthpiece will be going paperless! You will only receive an email copy of each issue. We will continue

to cover important dental updates and welcome valuable article contributions from you!

We would love to hear your feedback!

Nakia’s Notes continued from Page 1

many graduates of our local Dental Assisting Programs who leave the area within

a year or two seeking more affordable living environments.

Qualified applicants are matched for interview and consideration by participating

SMCDS members based on proximity of their practice to the student's home zip

code. Once you have notified nakia@smcds.com of your wish to participate in the

program as a potential student intern employer, I will forward a candidate's

application package to you via email as soon as I have a match. Applications will

be sent to SMCDS on March 19 and interviews can be scheduled shortly after.

June 16 is the target date for the program to begin. COE will continue to promote


at high schools across the county and SMCDS will continue matching qualified 11


and 12 graders with participating SMCDS members until we run out!

Guidance materials are provided by both SMCDS (Intern Duties List, Trainee

Performance Report) and COE (Practical Information About Working with Teens,

guidelines to ensure students –in addition to performing front office duties– are


learning desirable work ethics and 21 century skills) after you hire. We welcome

your comments, feedback, additions, or deletions to the program and/or

materials at any time.

To participate in the Front Office Student Internship Program, email


Mouthpiece | Spring 2019 | 3

4 | San Mateo County Dental Society | smcds.com


to 27

Advertisers Business Members Exhibitors Sponsors Study Clubs

who have generously supported our continuing education, professional success, practice

management, workshop/clinical programs this past quarter.

Mouthpiece | Spring 2019 | 5

Member Memo

I am a pediatric dentist in San Mateo and at my office we see at least five special needs patients a day.

This number has grown since I first began practicing seven years ago with Dr. Charles Spitz. April is

Autism Awareness month and I want to share strategies I use when working with children diagnosed

with Autism Spectrum Disorder.

In most pediatric dental residencies, you get extensive training with special needs patients. And my

residency at Boston University Goldman School of Dental Medicine was no different. My training

focused heavily on the special needs population. I spent half of my time in residency practicing at a

dental clinic in the Franciscan Hospital for Children, which specialized in treating special needs patients.

Most of the patients I saw were from the New England Center for Autism (now called the New England

Center for Children, Autism Education and Research) and were diagnosed with Autism Spectrum

Disorder (ranging from low to high functioning).

NECC had a play dental examination room fit with a dental chair, instruments and other various dental items that helped introduce

their children to the idea of a dentist. For ASD children, oral sensory issues are often the main concern parents have going into a

dental visit. The best treatment for this is desensitization from fear.

I'd like to discuss how we go about this in my office. My office is set up to be comfortable and relaxed - like a family room in your own

house. It is family friendly so that children and parents can let their guard down. It is specifically tailored to not feel sterile like the

hospitals and clinics these children and teenagers have been to in the past. I have one of my nurses go over everything that we are

going to do in our appointment with the patient and the parent before I come into the room. They brush a dinosaurs teeth, get their

teeth stained to show where the “sugar bugs” are hiding. This gets them prepared and involved in the process so that there are no

surprises. We demonstrate how the chair moves, go over all the instruments we will be using and essentially work very hard to

make sure the child feels comfortable in our office. The room is very quiet and stimulation is kept to a minimum as to maintain a safe

space. We take the first appointment very slowly and if we only get to count teeth that is okay. We do not push anything on them,

which ultimately builds trust and provides a positive experience to build upon in the next visit. Parents and caregivers are very

appreciative of this slow and methodical approach.

Treating children with ASD is a very rewarding experience and something that I believe all dentists could learn to feel comfortable

treating. My special needs patients teach me the importance of patience and love every single day.

Tyler W. Davis, D.M.D.

Pediatric Dentist

6 | San Mateo County Dental Society | smcds.com

New Members

Please join the SMCDS Leadership in welcoming our newest members at an upcoming General Membership meeting. Their first

GM Meeting is FREE, complete with dinner, C E, and a free drink. Make sure to welcome them at our upcoming GM Meetings

(they're wearing the yellow daisy name tags). Your support is essential in making them feel welcome and comfortable enough to

come back. Our personal new member interview gives you a sneak-peek into who they are…

Wesley Chang, DDS

General Practice

380 20th Ave., Ste.


San Francisco, CA 94121-2221

University of Missouri - Kansas City - DDS 1984

What brought you to San Mateo County?

The weather and lifestyle of the suburbs.

What is your favorite part of working in dentistry?

Helping people feel better about their teeth.

What do you like to do in your spare time?

Travel, sightseeing, hiking, camping, bicycling,

and meeting new friends.

Tabitha Chen, DDS


Hui Dental Group

901 S.

El Camino Real

San Mateo, CA 94402-2311

UCSF - DDS 2011

UCLA - Perio 2014

What brought you to San Mateo County?

My family and I have decided to settle in the area as it is close to both my husband and my dental offices.

We also like the family friendly atmosphere of the Peninsula.

What is your favorite part of working in dentistry?

Periodontal disease requires frequent recalls. As a periodontist I enjoy getting to know my patients

through these visits and educating them on their disease. It is even more rewarding to watch their


What do you like to do in your spare time?

Spending time with my young son and finding activities to do as a young family. My husband and I

love trying different restaurants around the Bay Area. But, we also enjoy a night in cooking and

watching a movie.

Mouthpiece | Spring 2019 | 7

Event Calendar

Go to www.smcds.com save precious resources –

register and pay online – Event Calendar

8 | San Mateo County Dental Society | smcds.com

Event Evaluation


Mouthpiece | Spring 2019 | 9

Being a service leader in the Bay Area since 1977, we strive to provide you with excellent equipment selecon and the best technicians you

can find for support. Offering compeve prices and a task-oriented team is always a daily improvement goal for us here at Yeager Dental,

which always means that our customers' well-being is constantly being watched over. We offer the personal care not always found in the

big corporaons of our field, but here we believe in being “Not the biggest, just the best.”

So, why choose Yaeger Dental?

We offer a full one year parts and labor warranty (compare to competors' 90-day warranty policy).

We also offer free installaon in most cases. On top of that, we can offer you free removal of your old equipment, with the purchase of

new equipment from us, at no extra charge.

Our prices are among some of the most compeve in the industry. Our knowledgeable and thoroughly trained technicians carry many

common, and uncommon, parts in the service vehicles, usually meaning we can get your equipment up and running in a single visit. In

the off chance that our techs don't have the parts you need, they can order them for you in a mely manner.

We carry a multude of different designer friendly and stylish equipment lines, which means we can tailor a new unique look for your

office renovaon or remodel.

Our first and foremost goal is to make our customers happy! Even in the current digital age, we understand that word-of- mouth

recommendaons are our most important and effecve endorsements so we strive to make sure we don't let our clients down.

10 | San Mateo County Dental Society | smcds.com

Yaeger Dental Supply

517 Marine View, Suite J • Belmont, CA 94002

Tel: 650.593.5100 • Fax: 650.593.1331

yaegerdental@gmail.com • www.yaegerdental.com

Just because you pay less, doesn't mean you have to sacrifice good service.

See what Yaeger Dental can do for you!



Wall of Fame

SMCDS Business Member

Premier 2019 - 2015

SGC Financial &

Insurance Services


® ® ®

Tom O’Brien, CFP , CLU , CHFC



Platinum 2019-2016

Dental & Medical Counsel, PC


Ali Oromchian, Esq.



Platinum 2019 - 2015 | Silver 2014

C-Dental X-Ray


Julia Peck

Operations Manager



Platinum 2019-2018

AG Neovo Dental


Daniel Tsao

Sales Manager



Platinum 2019 - 2015 | Silver 2015

Yaeger Dental Supply


Tim Yaeger, Jr.




Endorsed 2019 - 2010

TDIC Insurance Solutions


Blair Tomlinson

Sales Manager



SMCDS Business Members acknowledged on this

contribute in meaningful ways* throughout

each year of their membership to our society’s fiscal health, industry intelligence, and community presence. *Event sponsorships,

educational seminars / workshops, table clinics with timely dental industry / small business information, special product offers /

pricing discounts, products and services relevant to your professional success and the oral health of our community. Business

Memberships are an important source of non-dues revenue that has helped SMCDS to increase and improve

member programs without raising SMCDS dues for more than a decade. We count on Business Members to engage professionally

with members - as consultants focused on identifying and fulfilling your needs. In exchange, we encourage you to consider

SMCDS Business Members as preferred providers when in the market for products and services.

Membership Levels: Premier $5,500 Platinum $4,000 Gold $2,900 Silver $2,100

Mondays & Fridays

are very short on help.






To volunteer, contact:

Rosie Coleridge, Volunteer Manager



Mouthpiece | Spring 2019 | 11

12 | San Mateo County Dental Society | smcds.com

Trustee’s Tidbits

Happy Spring! I am glad to store my rain boots away!

Since my last report, the CDA Foundation held CDA Cares in Solano (March 8-9). For those who

volunteered, THANK YOU! It really is a rewarding experience. In two days, more than 1,250 dental and

community volunteers provided over $1.2 million in treatments to 1,491 patients! The next CDA Cares

will be held in San Bernardino on September 27-28.

The last CDA Board of Trustees meeting was hosted on February 22-23 in Sacramento:

Prior to the CDA Board of Trustees (board) meeting, Trustees and officers participated in a board

development session, reviewing and discussing the results of the board self-assessment conducted

last year in an effort to identify potential areas for improvement. The board's input will be shared with

the Board Composition task force to assist in developing recommendations regarding the board's

composition. This work began in 2018. The board has expressed their appreciation for these development opportunities and CDA

will be continuing throughout the year.

TDIC Update: The board was advised that TDIC successfully completed the merger of Dental Benefits Insurance Company (DBIC),

Dentists Benefits Corporation (DBC), and Northwest Dentists Insurance Company (NORDIC), uniting all companies as one, and

extending coverage to over 5,000 additional policyholders in five states.

The board also received an update regarding TDIC's current activities to position itself for future national growth. These activities


Negotiations for continued endorsement in Oregon, Idaho, and Washington

Consolidation of all policy administration systems for TDIC, TDIC Insurance Solutions, DBIC, DBC, and NORDIC into

Guidewire. This will take approximately three years

Implementation of a data warehouse

TDSC Update: The board received an update regarding the TDSC Marketplace out-of-state expansion. As a result, they have

expanded in twenty-one affiliated states. This discussion was held in closed session as it contained proprietary information that is

not appropriate to discuss externally due to the competitive nature of TDSC's market. Trustees are encouraged to engage in

discussions with members promoting purchasing, and the value and potential savings that it offers to their practices.

Medicare Task Force: Consistent with the direction of the 2018 House of Delegates (house), the board approved the establishment

of the Medicare Task Force identifying the task forces scope and composition. The volunteer leadership application for this task

force is currently open on cda.org/leadership.

Peer Review Cases Involving Minors: The board approved modifications to the peer review process for cases involving minors,

requiring that a minor's compromise process be completed if a refund is issued. This discussion was held in closed session as it

contained information that is legal in nature, which is protected by attorney-client privilege. While the discussion was confidential

neither the final resolution, nor the new policy, is confidential.

Dental Licensure Portfolio Examination: The board received a presentation on the dental licensure portfolio examination in an

effort to provide background and pertinent information regarding portfolio examination, as CDA anticipates potential legislation

may be introduced to update California's portfolio examination during the 2019-2020 legislative session. The board discussed the

continued and growing interest in licensure examinations that are recognized nationally.

If you have any issues or questions that you would like me to present to CDA, TDIC or TDSC, please feel free to reach out to me by

phone (650)593-9888 or email: carlizaa123@comcast.net

Mouthpiece | Spring 2019 | 13

Sedation and Anesthesia for the Dental Office


Board Certied Physician Anesthesiologist




Currently providing Bay Area Dentists

with quality temporary and permanent

• Dental Assistants

• Dental Hygienists

• Receptionists

• Dentists

(415) 781-2909


14 | San Mateo County Dental Society | smcds.com

Mouthpiece | Spring 2019 | 15

Practice Management

TDSC's Authentic Products Offer Savings, Secure

Supply Chains and Peace of Mind

Reprinted with permission from California Dental Association

When members of organized dentistry purchase supplies through The Dentists Supply Company, they can rest assured that the

products are authentic and supplied by a trusted, authorized source. In other words, there are no gray-market goods that could risk

patient safety.

As small-business owners, it's important for dentists to make informed decisions about the products they purchase for their

practices and patient care. As a member-owned company, TDSC has a strong commitment to ensuring every product sold through

tdsc.com is distributed by an authorized supplier, ensuring it is shipped and stored properly and delivered through secure supply


“I encourage you to always use TDSC. No gray-market goods are ever distributed through TDSC,” said Judee Tippett-Whyte, DDS,

who owns a private practice in Stockton. “In addition to saving 20 percent or more, you are guaranteed your products will be


Dr. Tippett-Whyte, CDA vice president and a past TDSC board member, advises colleagues to avoid purchasing dental supplies from

any online marketplace that may be selling gray-market goods. When not purchased from a trusted source, products can be

purchased and resold without a manufacturer's authorization, expired or recalled and intended to be destroyed or even


“Dentists may not realize that in an effort to ensure the integrity of products, most large manufacturers limit the number of

distributors that are authorized to sell their products,” said Tippett-Whyte.

Before they purchase supplies from a new vendor, Tippett-Whyte recommends that dental practices ask questions about the

source of the products, such as “Where was the product obtained?” and “Can you provide proof that the product was obtained

16 | San Mateo County Dental Society | smcds.com

directly from the manufacturer?” She adds that when products arrive, practices should always look at expiration dates and ensure

that packaging is intact with no sign of tampering.

When shopping for supplies at tdsc.com, members should know that TDSC is taking every precaution to ensure authenticity and

quality of items sold on the site. In fact, TDSC took a major step in 2017 and purchased a dental supply distributor. In addition to

greatly increasing the company's ability to stock the things members need and drive better on-time delivery rates, this acquisition

also lets TDSC directly control the procurement of a majority of the products sold through the online site. For products supplied by

other distributors, TDSC evaluates partners using multiple quality-control factors such as:

Company size, years in operation, market position and financial stability

Reputation for excellent service and reliability

Range of products and ability to offer proven and tested alternates

Supply chain and fulfillment strength with ability to scale up

Experience working with online purchasing/fulfillment systems

Ability for TDSC to continuously review product and service delivery

From burs and diamonds to instruments and infection-control products, tdsc.com offers average savings on dental supplies of 20

percent compared to MSRP and free shipping on every order, with no minimums. In the event shoppers are unable to find a specific

product, they can request the item via email or by phone and TDSC will make an effort to responsibly source it.

“You will discover a superior e-commerce experience and find the savings reliable. More shoppers on TDSC will allow more

leverage to negotiate better pricing and more savings — a win for us all,” said Tippett-Whyte. “You should try it out! You have

nothing to lose and fabulous savings to gain to help make your practice more successful.”

To explore the catalog and shop negotiated savings, visit tdsc.com. TDSC also offers a free price comparison service that

analyzes shoppers' invoices from other major suppliers to help them find product-by-product savings potential. Try it at


Copyright © 2019 California Dental Association

Mouthpiece | Spring 2019 | 17

Risk Management

We as dentists have an immense amount of responsibility when it comes to prescribing medications, but

it does not need to be a burden. Knowing the best prescribing practices is key to our success. A few issues

facing us today is the new law on prescription pad requirements, the implementation of CURES, and

proper disposal of medications.

Starting January 1, 2020 (already extended from the January 1, 2019 deadline), controlled medications

must be written on compliant forms with a unique 15 alpha- numerical code. Until then please order the

appropriate forms and indicate on the old scripts that new ones are coming. There are other options for

controlled medications. If prescribing C3-5 medications, they can be called directly into the pharmacy.

Another option, which significantly reduces the risk of fraudulent prescriptions, is to e-prescribe which

can be done for all drugs. There are stand-alone programs for this, but most practice management

software have e-script capability.

All health care practitioners authorized to prescribe or dispense Schedule II-IV controlled substances were required to register to

use CURES 2.0 no later than July 1, 2016. If you have not registered, go to oag.ca.gov/cures. With CURES, dentists are aware of the

pain medication(s) their patients have been prescribed by other providers. It is not only easy to sign up and use, but it's a sure way

to be current and part of the solution to ending the opioid epidemic.

With unwanted medications do not let your staff or patients rush to flush. San Mateo County now has over 50 medicine disposal

locations. Go to www.smchealth.org/rxdisposal for more information and locations.

As dentists, it is our duty to be up to date on prescribing requirements and protocols. As we all know, many of our patients see

us more regularly than their physician does. We can make a positive difference in people's lives and their relation to medications

and for that, our diligence is imperative.

Benjamin Yount, DDS

18 | San Mateo County Dental Society | smcds.com


Fully functional dental office for lease

in San Carlos. Please email at


or call 408.393.5236

Full time general dentist position

available for quality and referral based

peninsula practice. 3-4 days a week,

Monday, Friday & Saturday plus

another weekday. Please respond with

a detail resume including all previous

employment and compensation

expectation. Email address:


Medically forced retired dentist

available to consult and help manage

in a private practice in San Mateo

County. Call 415.990.7496 or


Seeking a Retiring Dentist Practice

to Buy in Redwood City, 2 mile

radius from Whipple and El

Camino. If you are thinking of

retiring in the near future, please

call 650.454.0023

Seeking Associate to buy in State of

the Art San Bruno Facility in a major

thoroughfare with Youtube, Tanforan

mall, Bart Station, Caltrain in our

backyard. Especially new apartment

retail complex being built across the

street. 2,121 Sq Ft, 4 Treatment Fully

Equipped Rooms with A-DEC Chairs &

Units, Large Reception Area & Large

Front Desk Area, 1 Billing Nook, Pano, 1

Sterilization Room, Lab Room,

Treatment Consultation Room, Storage

Room, Lunch room, 2 Restrooms, 2

Additional Treatment rooms fully

plumbed with cabinetry. Contact

650.228.6880 or


Would you like to reduce your rent

by 50%? General Dentist of 20 years

seeking an opportunity to sublease

in a practice in Foster City, San

Mateo or Burlingame. Contact Dr.

Victor Sobrepena 650.619.6250 or


Thinking of retiring or slowing down?

Want to practice but not manage?

Local dentist seeking a practice to buy

in San Mateo, 2 mile radius from

downtown. Not corp dentistry.

Please call 415.269.6254 or


Shared Office Space Available On San

Mateo Drive In San Mateo on Fridays

and Saturdays. 3 operatories.

Please call 650.342.1245

Mouthpiece | Spring 2019 | 19


525 Veterans Blvd., Suite 102 • Redwood City • CA • 94063

650.637.1121 • fax 650.649.2980 • info@smcds.com

2019 Executive Board

President: Sara A. Andrews, DDS, MS

President Elect: Benjamin A. Yount, DDS

Treasurer, Secretary: Purvi K. Zavery, DDS, MS

Immediate Past President: John M. Acosta, DDS

CDA Trustee: Carliza A. Marcos, DDS

Executive Director & Editor: Nakia Brandt

on Event Calendar



Document Shredding (Closed),

eWaste, Lead Foil, Catered Food, & Kids Jump House



More magazines by this user
Similar magazines