Get Connected Spring 2019

In this issue:
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4
High Five
Latest news and events
A whale of a
time
Reminiscing at the
Hidden Memories Cafe
Share your
thoughts
Why are we asking this question? Because it wasn’t too long
ago that if you wanted an answer to a question you looked it
up; now you ‘Google it’.
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6
7
Review of
the Connect
Commitments
View our set of eight
service standards
New technology
to transform
your service
We have a new
technology provider,
Castleton
Live exhibition
from the Otley
Show
Community events
That phrase wouldn’t have
made sense a decade
ago but now most people
know exactly what it
means. Google are very
good at helping people to
understand what they do.
In contrast, you have been
telling us that we need to
be better at explaining what
we do and how we do it so
we have started a project
to ensure that how we look,
act and sound clearly and
consistently communicates
who Connect is.
As part of this work we’re
asking the people who
know us the best how you
think we come across
as an organisation, your
experiences of us compared
to other organisations
you deal with and how we
can improve.
Shortly, we and an
organisation called ‘Creative
Bridge’ will be contacting
tenants and customers,
selected at random, to invite
you to take part in one of
a range of activities which
might include a link to a
very quick survey or a
request to come to a focus
group. If you are contacted
we would be very grateful
for your ideas and time but
please feel free to say no
if you don’t want to be
involved.
The project will take a
year to complete but we
hope that, by the end of it,
you will start to notice a
difference in things such as
this newsletter, our website,
the way we write to you and
answer the phone amongst
many other things.
7
Do you have
business skills
you can share?
We are looking for
people to mentor and
be mentored
New website coming soon
We’re currently working on
an exciting new website and
would welcome tenants being
involved in influencing the
project to help us define our
future communications. If you
are interested, please contact
the Communications Team by
email at: communications@
connecthousing.org.uk.
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