Get Connected Spring 2019
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In this issue:<br />
3<br />
4<br />
High Five<br />
Latest news and events<br />
A whale of a<br />
time<br />
Reminiscing at the<br />
Hidden Memories Cafe<br />
Share your<br />
thoughts<br />
Why are we asking this question? Because it wasn’t too long<br />
ago that if you wanted an answer to a question you looked it<br />
up; now you ‘Google it’.<br />
5<br />
6<br />
7<br />
Review of<br />
the Connect<br />
Commitments<br />
View our set of eight<br />
service standards<br />
New technology<br />
to transform<br />
your service<br />
We have a new<br />
technology provider,<br />
Castleton<br />
Live exhibition<br />
from the Otley<br />
Show<br />
Community events<br />
That phrase wouldn’t have<br />
made sense a decade<br />
ago but now most people<br />
know exactly what it<br />
means. Google are very<br />
good at helping people to<br />
understand what they do.<br />
In contrast, you have been<br />
telling us that we need to<br />
be better at explaining what<br />
we do and how we do it so<br />
we have started a project<br />
to ensure that how we look,<br />
act and sound clearly and<br />
consistently communicates<br />
who Connect is.<br />
As part of this work we’re<br />
asking the people who<br />
know us the best how you<br />
think we come across<br />
as an organisation, your<br />
experiences of us compared<br />
to other organisations<br />
you deal with and how we<br />
can improve.<br />
Shortly, we and an<br />
organisation called ‘Creative<br />
Bridge’ will be contacting<br />
tenants and customers,<br />
selected at random, to invite<br />
you to take part in one of<br />
a range of activities which<br />
might include a link to a<br />
very quick survey or a<br />
request to come to a focus<br />
group. If you are contacted<br />
we would be very grateful<br />
for your ideas and time but<br />
please feel free to say no<br />
if you don’t want to be<br />
involved.<br />
The project will take a<br />
year to complete but we<br />
hope that, by the end of it,<br />
you will start to notice a<br />
difference in things such as<br />
this newsletter, our website,<br />
the way we write to you and<br />
answer the phone amongst<br />
many other things.<br />
7<br />
Do you have<br />
business skills<br />
you can share?<br />
We are looking for<br />
people to mentor and<br />
be mentored<br />
New website coming soon<br />
We’re currently working on<br />
an exciting new website and<br />
would welcome tenants being<br />
involved in influencing the<br />
project to help us define our<br />
future communications. If you<br />
are interested, please contact<br />
the Communications Team by<br />
email at: communications@<br />
connecthousing.org.uk.<br />
2