Customer Service_EN
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
CUSTOMER SERVICE<br />
OPERATING FOR YOU WORLDWIDE
ACCEPTANCE<br />
& HANDOVER<br />
/ Comprehensive inspection<br />
of all functions<br />
/ Highest quality<br />
TRAINING<br />
/ Optimal training<br />
programme<br />
/ Individual<br />
TECHN. SUPPORT<br />
/ Direct help with questions and problems<br />
/ Available 24/7<br />
SPARE PARTS<br />
SERVICE<br />
RETROFIT<br />
/ Upgrades to state-of-the-art<br />
technology and safety standards<br />
/ From software updates through to<br />
completely new control systems<br />
SERVICE<br />
/ Certainty of spare parts supply<br />
/ Expert advice<br />
/ Fast delivery times<br />
WORLDWIDE<br />
SERVICE PARTNERS<br />
/ Specific market knowledge<br />
/ Always close at hand<br />
SERVICE CONTRACTS<br />
/ <strong>Service</strong> contracts<br />
/ Comprehensive worry-free package<br />
/ Tailored to meet your exact needs<br />
Basic – Advanced – Premium<br />
MAINT<strong>EN</strong>ANCE<br />
& REPAIRS<br />
/ Minimal downtime<br />
/ We always find a solution<br />
SERVICE TECHNICIANS<br />
/ For you on site at any time<br />
/ <strong>Service</strong> and repairs –<br />
fast and efficient<br />
2
WORLDWIDE SERVICE PARTNERS<br />
DIRECTLY ON SITE FOR YOU<br />
Through their respective regional market knowledge, our local service partners can optimally<br />
meet your requirements and provide you with expert advice. Thereby, you always have a contact<br />
person in very close proximity.<br />
3
ACCEPTANCE & HANDOVER<br />
OUR GOAL: HIGHEST POSSIBLE QUALITY<br />
OUR CONTACT DETAILS<br />
At the handover, the customer receives professional and detailed<br />
training for both drivers and workshop personnel.<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 2606<br />
final-acceptance@scheuerle.com<br />
4
TRAINING<br />
WE‘LL MAKE YOU FIT FOR THE FUTURE<br />
In order to optimally prepare your staff for correct operation,<br />
maintenance and transport planning, we offer targeted training<br />
sessions and comprehensive advice.<br />
Our training offers the ideal solution for every level of proficiency.<br />
Training courses take place as requested in our own service<br />
centre or directly at your company.<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 2178<br />
training@scheuerle.com<br />
NICOLAS<br />
Phone +33 (0) 386 5352 23<br />
training@nicolas.fr<br />
KAMAG<br />
Phone +49 (0) 731 4098 415<br />
training@kamag.com<br />
Operator<br />
Basis<br />
Get to know the basic functions of the vehicle.<br />
Our experts will teach you essential basic<br />
knowledge – driving and optimal operation<br />
of the vehicle will be no problem for you after<br />
this training.<br />
Advanced<br />
You have already gained your first experience<br />
in vehicle operation and want to deepen<br />
your understanding of this or it is time to<br />
refresh your knowledge? Then you are at the<br />
right place.<br />
Expert<br />
Doing this course means really getting<br />
down to business. Electrics, electronics,<br />
pneumatics and hydraulics are dealt with<br />
very intensively. After this, you will be able<br />
to leave everyone else in your wake because<br />
you will stand out with your in-depth<br />
detailed knowledge whilst becoming the<br />
recognised expert in your company.<br />
<strong>Service</strong> technician<br />
Transport planner<br />
Spare parts buyer<br />
Keeping a cool head in the case<br />
of error messages. Then, in this<br />
training you will not only learn to<br />
recognise mistakes but also how<br />
to rectify them.<br />
With our „Salsa Plus“ calculation<br />
tool, you will be able to map and<br />
check all load cases. Here, we<br />
offer in-depth user training.<br />
In order to make sure that everything<br />
runs like clockwork and<br />
there are no downtimes, you will<br />
learn more about our spare parts<br />
lists and their ordering process<br />
in this course and thus ensure<br />
efficient and fast processing.<br />
5
TECHNICAL SUPPORT<br />
EVERYTHING UNDER CONTROL AT ALL TIMES<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 7941 691 1706<br />
technical-support@scheuerle.com<br />
NICOLAS<br />
Phone +33 (0) 386 5352 23<br />
technical-support@nicolas.fr<br />
The operational capability of your vehicles is our top priority.<br />
Our contribution for your success:<br />
/ Competent, trained and experienced personnel in First Level Support<br />
/ A close-knit service network<br />
/ Solution-oriented thinking and a high level of employee efficiency<br />
/ Expert advice provided for your load cases whether it is route simulation or stability calculation<br />
KAMAG<br />
Phone +49 (0) 731 4098 444<br />
customer-support@kamag.com<br />
6
SPARE PARTS<br />
ALWAYS WELL SERVED<br />
TII original spare parts guarantee the highest possible operation<br />
reliability of your vehicles. Through our online shop, you can<br />
select and order spare parts around the clock. Our well-organised<br />
spare parts storage facility ensures fast and excellent service for<br />
your vehicles. We will be pleased to advise you personally<br />
regarding all spare parts issues and create spare parts and<br />
maintenance packages which are tailored to meet your exact<br />
requirements.<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 2020<br />
spare-parts@scheuerle.com<br />
NICOLAS<br />
Phone +33 (0) 386 5352 29<br />
spare-parts@nicolas.fr<br />
KAMAG<br />
Phone +49 (0) 731 4098 222<br />
spare-parts@kamag.com<br />
7
SERVICE TECHNICIAN<br />
ALWAYS AT YOUR SIDE<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 146<br />
field-service@scheuerle.com<br />
Plan challenging transport assignments and rely on expert advice<br />
and willingness from our qualified personnel. When it matters, our<br />
highly trained service technicians are available worldwide at very<br />
short notice.<br />
You can count on us:<br />
/ Technical support for the preparation and execution of transport<br />
assignments<br />
/ Troubleshooting and error elimination<br />
/ Vehicle inspections<br />
/ On-site repairs<br />
NICOLAS<br />
Phone +33 (0) 386 5352 23<br />
KAMAG<br />
Phone +49 (0) 731 4098 270<br />
field-service@kamag.com<br />
8
MAINT<strong>EN</strong>ANCE & REPAIRS / SERVICING<br />
EVERYTHING FOR AN EFFICI<strong>EN</strong>T FLEET OF VEHICLES<br />
Take advantage of our maintenance and repair service and benefit from our competence for ensuring the optimal economic efficiency<br />
of your vehicles.<br />
OUR CONTACT DETAILS<br />
Our services:<br />
/ Accident repairs<br />
/ Executing general overhauls<br />
/ UVV inspections<br />
/ Preventative maintenance<br />
/ Modifying vehicles and components including constructional<br />
preparation for special transport requirements. Providing support<br />
for entire fleets, also third-party vehicles.<br />
/ Lifetime concept of customised solutions tailored to meet the<br />
exact needs of the customer.<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 131<br />
repair@scheuerle.com<br />
NICOLAS<br />
Phone +33 (0) 386 5352 25<br />
repair@nicolas.fr<br />
KAMAG<br />
Phone +49 (0) 731 4098 269<br />
repair@kamag.com<br />
9
SERVICE CONTRACTS<br />
COMPREH<strong>EN</strong>SIVE WORRY-FREE PACKAGE FOR YOUR VEHICLE<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 131<br />
repair@scheuerle.com<br />
We create maintenance and service contracts tailored to your requirements:<br />
/ Basic Carrying out regular maintenance<br />
including consumables and operating materials<br />
/ Advanced Basic + wear parts<br />
/ Premium Advanced + spare parts<br />
NICOLAS<br />
Phone +33 (0) 386 5352 25<br />
repair@nicolas.fr<br />
KAMAG<br />
Phone +49 (0) 731 4098 269<br />
repair@kamag.com<br />
10
RETROFIT<br />
UPGRADING YOUR VEHICLE USING THE VERY LATEST TECHNOLOGICAL DEVELOPM<strong>EN</strong>TS<br />
We will make your vehicle state-of-the-art by means of our retrofit program.<br />
We overhaul your vehicle according to your requirements.<br />
/ Driver´s cab<br />
/ Switch cabinets<br />
/ Cable harnesses<br />
/ Engines according to the latest emission standard<br />
/ Hydraulic drives<br />
/ and much more!<br />
OUR CONTACT DETAILS<br />
SCHEUERLE<br />
Phone +49 (0) 7941 691 131<br />
repair@scheuerle.com<br />
NICOLAS<br />
Phone +33 (0) 386 5352 25<br />
repair@nicolas.fr<br />
KAMAG<br />
Phone +49 (0) 731 4098 270<br />
repair@kamag.com<br />
11
0319-<strong>EN</strong> We reserve the right to change construction and design<br />
TII Sales<br />
Transporter Industry International<br />
Sales GmbH & Co. KG<br />
Otto-Rettenmaier-Str. 15<br />
74629 Pfedelbach<br />
Germany<br />
Phone: +49 7941 691 200<br />
Fax: +49 7941 691 400<br />
E-Mail: info@tii-sales.com<br />
www.tii-group.com