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CUSTOMER SERVICE<br />

OPERATING FOR YOU WORLDWIDE


ACCEPTANCE<br />

& HANDOVER<br />

/ Comprehensive inspection<br />

of all functions<br />

/ Highest quality<br />

TRAINING<br />

/ Optimal training<br />

programme<br />

/ Individual<br />

TECHN. SUPPORT<br />

/ Direct help with questions and problems<br />

/ Available 24/7<br />

SPARE PARTS<br />

SERVICE<br />

RETROFIT<br />

/ Upgrades to state-of-the-art<br />

technology and safety standards<br />

/ From software updates through to<br />

completely new control systems<br />

SERVICE<br />

/ Certainty of spare parts supply<br />

/ Expert advice<br />

/ Fast delivery times<br />

WORLDWIDE<br />

SERVICE PARTNERS<br />

/ Specific market knowledge<br />

/ Always close at hand<br />

SERVICE CONTRACTS<br />

/ <strong>Service</strong> contracts<br />

/ Comprehensive worry-free package<br />

/ Tailored to meet your exact needs<br />

Basic – Advanced – Premium<br />

MAINT<strong>EN</strong>ANCE<br />

& REPAIRS<br />

/ Minimal downtime<br />

/ We always find a solution<br />

SERVICE TECHNICIANS<br />

/ For you on site at any time<br />

/ <strong>Service</strong> and repairs –<br />

fast and efficient<br />

2


WORLDWIDE SERVICE PARTNERS<br />

DIRECTLY ON SITE FOR YOU<br />

Through their respective regional market knowledge, our local service partners can optimally<br />

meet your requirements and provide you with expert advice. Thereby, you always have a contact<br />

person in very close proximity.<br />

3


ACCEPTANCE & HANDOVER<br />

OUR GOAL: HIGHEST POSSIBLE QUALITY<br />

OUR CONTACT DETAILS<br />

At the handover, the customer receives professional and detailed<br />

training for both drivers and workshop personnel.<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 2606<br />

final-acceptance@scheuerle.com<br />

4


TRAINING<br />

WE‘LL MAKE YOU FIT FOR THE FUTURE<br />

In order to optimally prepare your staff for correct operation,<br />

maintenance and transport planning, we offer targeted training<br />

sessions and comprehensive advice.<br />

Our training offers the ideal solution for every level of proficiency.<br />

Training courses take place as requested in our own service<br />

centre or directly at your company.<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 2178<br />

training@scheuerle.com<br />

NICOLAS<br />

Phone +33 (0) 386 5352 23<br />

training@nicolas.fr<br />

KAMAG<br />

Phone +49 (0) 731 4098 415<br />

training@kamag.com<br />

Operator<br />

Basis<br />

Get to know the basic functions of the vehicle.<br />

Our experts will teach you essential basic<br />

knowledge – driving and optimal operation<br />

of the vehicle will be no problem for you after<br />

this training.<br />

Advanced<br />

You have already gained your first experience<br />

in vehicle operation and want to deepen<br />

your understanding of this or it is time to<br />

refresh your knowledge? Then you are at the<br />

right place.<br />

Expert<br />

Doing this course means really getting<br />

down to business. Electrics, electronics,<br />

pneumatics and hydraulics are dealt with<br />

very intensively. After this, you will be able<br />

to leave everyone else in your wake because<br />

you will stand out with your in-depth<br />

detailed knowledge whilst becoming the<br />

recognised expert in your company.<br />

<strong>Service</strong> technician<br />

Transport planner<br />

Spare parts buyer<br />

Keeping a cool head in the case<br />

of error messages. Then, in this<br />

training you will not only learn to<br />

recognise mistakes but also how<br />

to rectify them.<br />

With our „Salsa Plus“ calculation<br />

tool, you will be able to map and<br />

check all load cases. Here, we<br />

offer in-depth user training.<br />

In order to make sure that everything<br />

runs like clockwork and<br />

there are no downtimes, you will<br />

learn more about our spare parts<br />

lists and their ordering process<br />

in this course and thus ensure<br />

efficient and fast processing.<br />

5


TECHNICAL SUPPORT<br />

EVERYTHING UNDER CONTROL AT ALL TIMES<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 7941 691 1706<br />

technical-support@scheuerle.com<br />

NICOLAS<br />

Phone +33 (0) 386 5352 23<br />

technical-support@nicolas.fr<br />

The operational capability of your vehicles is our top priority.<br />

Our contribution for your success:<br />

/ Competent, trained and experienced personnel in First Level Support<br />

/ A close-knit service network<br />

/ Solution-oriented thinking and a high level of employee efficiency<br />

/ Expert advice provided for your load cases whether it is route simulation or stability calculation<br />

KAMAG<br />

Phone +49 (0) 731 4098 444<br />

customer-support@kamag.com<br />

6


SPARE PARTS<br />

ALWAYS WELL SERVED<br />

TII original spare parts guarantee the highest possible operation<br />

reliability of your vehicles. Through our online shop, you can<br />

select and order spare parts around the clock. Our well-organised<br />

spare parts storage facility ensures fast and excellent service for<br />

your vehicles. We will be pleased to advise you personally<br />

regarding all spare parts issues and create spare parts and<br />

maintenance packages which are tailored to meet your exact<br />

requirements.<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 2020<br />

spare-parts@scheuerle.com<br />

NICOLAS<br />

Phone +33 (0) 386 5352 29<br />

spare-parts@nicolas.fr<br />

KAMAG<br />

Phone +49 (0) 731 4098 222<br />

spare-parts@kamag.com<br />

7


SERVICE TECHNICIAN<br />

ALWAYS AT YOUR SIDE<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 146<br />

field-service@scheuerle.com<br />

Plan challenging transport assignments and rely on expert advice<br />

and willingness from our qualified personnel. When it matters, our<br />

highly trained service technicians are available worldwide at very<br />

short notice.<br />

You can count on us:<br />

/ Technical support for the preparation and execution of transport<br />

assignments<br />

/ Troubleshooting and error elimination<br />

/ Vehicle inspections<br />

/ On-site repairs<br />

NICOLAS<br />

Phone +33 (0) 386 5352 23<br />

KAMAG<br />

Phone +49 (0) 731 4098 270<br />

field-service@kamag.com<br />

8


MAINT<strong>EN</strong>ANCE & REPAIRS / SERVICING<br />

EVERYTHING FOR AN EFFICI<strong>EN</strong>T FLEET OF VEHICLES<br />

Take advantage of our maintenance and repair service and benefit from our competence for ensuring the optimal economic efficiency<br />

of your vehicles.<br />

OUR CONTACT DETAILS<br />

Our services:<br />

/ Accident repairs<br />

/ Executing general overhauls<br />

/ UVV inspections<br />

/ Preventative maintenance<br />

/ Modifying vehicles and components including constructional<br />

preparation for special transport requirements. Providing support<br />

for entire fleets, also third-party vehicles.<br />

/ Lifetime concept of customised solutions tailored to meet the<br />

exact needs of the customer.<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 131<br />

repair@scheuerle.com<br />

NICOLAS<br />

Phone +33 (0) 386 5352 25<br />

repair@nicolas.fr<br />

KAMAG<br />

Phone +49 (0) 731 4098 269<br />

repair@kamag.com<br />

9


SERVICE CONTRACTS<br />

COMPREH<strong>EN</strong>SIVE WORRY-FREE PACKAGE FOR YOUR VEHICLE<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 131<br />

repair@scheuerle.com<br />

We create maintenance and service contracts tailored to your requirements:<br />

/ Basic Carrying out regular maintenance<br />

including consumables and operating materials<br />

/ Advanced Basic + wear parts<br />

/ Premium Advanced + spare parts<br />

NICOLAS<br />

Phone +33 (0) 386 5352 25<br />

repair@nicolas.fr<br />

KAMAG<br />

Phone +49 (0) 731 4098 269<br />

repair@kamag.com<br />

10


RETROFIT<br />

UPGRADING YOUR VEHICLE USING THE VERY LATEST TECHNOLOGICAL DEVELOPM<strong>EN</strong>TS<br />

We will make your vehicle state-of-the-art by means of our retrofit program.<br />

We overhaul your vehicle according to your requirements.<br />

/ Driver´s cab<br />

/ Switch cabinets<br />

/ Cable harnesses<br />

/ Engines according to the latest emission standard<br />

/ Hydraulic drives<br />

/ and much more!<br />

OUR CONTACT DETAILS<br />

SCHEUERLE<br />

Phone +49 (0) 7941 691 131<br />

repair@scheuerle.com<br />

NICOLAS<br />

Phone +33 (0) 386 5352 25<br />

repair@nicolas.fr<br />

KAMAG<br />

Phone +49 (0) 731 4098 270<br />

repair@kamag.com<br />

11


0319-<strong>EN</strong> We reserve the right to change construction and design<br />

TII Sales<br />

Transporter Industry International<br />

Sales GmbH & Co. KG<br />

Otto-Rettenmaier-Str. 15<br />

74629 Pfedelbach<br />

Germany<br />

Phone: +49 7941 691 200<br />

Fax: +49 7941 691 400<br />

E-Mail: info@tii-sales.com<br />

www.tii-group.com

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