2018
Red Oak Fire Rescue
Annual Report
1
TABLE OF CONTENTS
Message from the Chief 3
Vision 4
Major Accomplishments & Highlights 5
Organizational Chart 8
Fire Administration 9
Community Risk Reduction 10
Emergency Operations 12
E.D.U.C.T. Department Comparisons 13
Statistics & Data 14
Department Funding 22
Training 24
Department Fleet 25
Stations 26
2
I am honored to deliver the Red Oak Fire Rescue annual report. This
comprehensive report defines our services, programs, and accomplishments over
the course of 2018. In addition to defining what we do, it is our aim to be
transparent on the performance of our service delivery.
The fire department continues to be a dynamic, evolving, essential resource for
our community. As professionals in our chosen field, we strive to bring excellence
to the workplace every day. The community is steadily changing, and we must be
progressive with planning efforts and keep a proactive posture with the
deployment of our service delivery and programs.
To preserve the perception of our value we will remain a community-oriented
department. We will continue to advocate for the betterment of the community
and remain engaged through community involvement in education, public
programs, and ensure effective communication with stakeholders.
Statistics, by themselves, do not characterize the dedication our department members put forward in carrying out
our mission, vision, and values. Our member-driven strategic planning process continues to provide direction for
our department in process, procedure, and budget. I am extremely proud of our professional staff and the
tremendous effort they display each day to our community and surrounding communities.
Our department appreciates the continuous support displayed by the community towards the organization. We
welcome feedback on the quality of our service, speed, professionalism, and compassion in which it is provided.
We focus on excellence and strive each day to improve in every facet of our services with continuous improvement
measures.
It is our belief that the quality of life within the community depends on a partnership between the citizens,
business community, elected officials, city employees, and our school district. Thank you for the honor and
privilege of serving you.
Eric Thompson, Fire Chief
City of Red Oak, Texas
3
Vision of Excellence
The members of Red Oak Fire Rescue have a shared vision of creating an organization that is recognized
for exceeding the needs of the community and setting the standard of excellence in emergency
services.
Core Values
Red Oak Fire Rescue is dedicated to providing excellent service to our customers. To achieve our
Mission and reach our Vision of Excellence - a healthy, positive and productive work environment
is essential. The members of Red Oak Fire Rescue have identified a set of core values that every
member shall uphold to ensure our ideal work environment. Each and every action and decision
will reflect these core values.
Professionalism
Acting with honesty, integrity and respect.
Leadership
Showing the way with a positive attitude and open communication.
Employee Well-Being
The department will strive to provide employee wellness, employee education, professional
development and encourage and support employee family life.
Accountability
Taking pride in our work and being responsible for our actions.
Teamwork
All members working together to achieve a common goal.
4
MAJOR
ACCOMPLISHMENTS &
HIGHLIGHTS
5
January
March
Fire Chief takes
dual role as Interim
Assistant City
Manager/Fire Chief
The year started with a Promotional Ceremony for 9 promotions.
March (Continued)
April
Installed perimeter fence
around FD & PD
TIFMAS Deployment to Amarillo
Active Shooter Class
April (Continued) May July
Active Shooter & Mass
Casualty Drill
1st Annual Health & Safety Fair
with ROISD
Rides to School in the Fire Truck
Hazmat Training & Skills
August
September
110 acre grass fire that required assistance from 9 surrounding
mutual aid partners and the Texas Forestry Service.
September 22 nd flooding 5 separate rescues and 25
citizens rescued from flood waters.
6
October
City Council
allowed the Fire
Department to
eliminate part
time positions
and hire 3 full
time positions.
3 attended Swift Water Training
29 Public education events reaching 4,380 citizens, children & visitors
December
The 12/26 flood
event had a complex
rescue that took
place in Waxahachie.
Hired 3 Firefighters
to start in January
Tanner Burch
Andrew Rieger
Anthony Snider
Promotional Ceremony
David Petricca to Battalion Chief
Loss Horn to Captain
Kirk Markgraf to Driver/Engineer
Red Oak Firefighters Association, Red
Oak Wal-Mart, Red Oak Chick-fil-A, Red
Oak Brookshire’s and Red Oak ISD came
together donated their own money and
came up with over $7,000.00 to ensure
needy families in the Red Oak area had
a Christmas.
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ORGANIZATIONAL CHART
Fire Chief
Executive
Assistant
Chaplain
Volunteer
Chief Executive Officer
Deputy Fire Chief
Fire Marshal
Community Risk Reduction
Division
A Shift B Shift C Shift
Battalion Chief
Regulatory Compliance
Battalion Chief
Operations/Training/
Health & Safety
Battalion Chief
Support Services
Station
Captain Captain Captain
181
Engineer
Engineer
Engineer
Firefighter
Firefighter
Firefighter
Firefighter
Firefighter
Firefighter
Captain
Captain
Captain
Station
Engineer
Engineer
Engineer
182
Firefighter
Firefighter
Firefighter
Firefighter Firefighter Firefighter
8
FIRE ADMINISTRATION
Fire Administration is comprised of a staff of three which includes the Fire
Chief/Emergency Management Coordinator/Assistant City Manager, Deputy Chief/
Fire Marshal and an Executive Assistant. Our administration responds to change,
solves problems and collaborates on issues, assesses community needs and resources
required to meet those needs, and formulates plans to provide comprehensive
and cost-effective services to our customers — the citizens of Red
Oak. These personnel are also responsible for strategic and budgetary planning,
quality assurance, the setting of policies and overall management of all depart-
9
The Community Risk Reduction Division of Red Oak
Fire Rescue, commonly referred to as the Fire Marshal‘s
Office, is under the direction of Deputy Chief Ben Blanton.
Community Risk Reduction conducts annual fire inspections
of existing occupancies - for example: schools, churches,
restaurants, apartment buildings, and businesses. All
Certificate of Occupancies for new businesses require a fire
inspection as well. The Division assures proactive measures
are taken that actually prevent a fire before it begins and to
prevent the spread of fire if a fire does occur.
Community Risk Reduction is responsible for fire
prevention, fire inspections, investigations, construction
plan review, fire alarm and fire sprinkler system plans and
testing, public education, construction consultation and
advisement. Red Oak Fire Rescue Investigators determine
cause and origin of fires; investigators are certified as Peace
Officers and hold certificates from the Texas Fire
Commission as fire and arson investigators.
The CRRD brought in $11,000 in revenue in 2018.
This revenue was through inspections, plan reviews,
Certificate of Occupancies, Sprinkler/Alarm Test, Foster
Homes and Burn Permits.
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Public fire education is also another task of the
division along with assistance from the fire suppression
personnel. In 2018 Red Oak Fire Rescue had 30 Public
Education Events ranging from day cares, elementary
schools, area businesses, our senior community, to special
events. We estimate Red Oak Fire Rescue reached
approximately 4,380 children, citizens and visitors.
CRRD also reached the community with 12 public safety
announcements which included using local newspapers,
social media and the Red Oak Fire Rescue website.
Community Risk Reduction Breakdown 2018
Inspections 337
Plan Reviews 69
Certificates of Occupancies Inspections 56
Foster/Group Home Inspections 14
Fire Safety Classes/Public Education 30
High Hazard Fire Inspections 89
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Emergency operations is the most visible and active component of the department. Fire-Rescue
resources are deployed from two stations which are staffed by career firefighters 24 hours a day, 7 days a
week, 365 days a year. There are 27 personnel assigned to operations. The makeup of these personnel
include: 3 Battalion Chiefs, 6 Captains, 6 Engineers, and 12 Firefighters. These personnel are divided up equally
and are deployed into a 3 shift rotation. Personnel assigned to shifts work 24 hours and then are off for 48
hours. Personnel assigned to operations respond to all types of fires, emergency medical services, motor
vehicle accidents, rescue calls, and hazardous materials incidents.
American Medical Response is the city’s contracted ambulance provider. Red Oak is a part of a county
EMS system that has 7 staffed ambulances, 2 ambulances are stationed in our city. Central Fire Station has a
cohabitation arrangement with Fire and EMS, and a third station only houses EMS resources.
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Battalion
City Population Incidents Services ISO Stations Engines Ladder Medic
Chief
Cedar Hill 48,710 6,302 F/M/R 2 4 3/3P 1/3P 3 1
DeSoto 49,047 9,062 F/M 1 3 2/3P 1/3P 3 1
Duncanville 39,707 6,683 F/M 2 2 1/3P 1/3P 2 1
Ennis 18,513 N/A F/M 2 2 2/4P 1/4P FRO 0
Ferris *5,780 1,119 F/M 3 2 1/3P 0 FRO 0
Glenn Heights 13,084 1,364 F/M 5 1 1/3P 0 1 0
Hutchins 6,300 1,621 F/M 4 2 2/3P 0 2 0
Lancaster 39,386 6,539 F/M/R 2 3 3/3P 0 3 1
Midlothian *46,340 3,927 F/M/R 2 3 3/3P 1/3P 3 1
Ovilla 4,114 871 F/M 2 1 2/3P 0 FRO 0
Red Oak *23,500 2,772 F/M/R 2 2 2/3P 1/0P FRO 1
Waxahachie 37,500 4,508 F/M/R 2 3 3/3P 1/2P FRO 1
*Population is a combination of City Population + Emergency Service District Population
E.D.U.C.T.—Ellis Dallas Unified Cooperative Team
Definitions:
INCIDENTS - Based on total responses for 2018.
SERVICES - Identified the types of emergencies in which the
agency responds and handles
APPARATUS/STAFFING - Minimum staffing per unit is indicated
under apparatus type. For example, the code (3/3P)
under the Engine Category indicates the department has 3
engine companies staffed with at least 3 personnel at any
given time.
F — FIRE
M — EMERGENCY MEDICAL
H — HAZMAT
R — TECHNICAL RESCUE
ISO RATING - Established by the Insurance Service Organization
for Fire Departments; rating is on a scale of 1-10,
with 1 being the best possible score.
FRO - First Responders Only: These cities do not have ambulances.
CHIEF - Identifies the number of Battalion Chiefs assigned
to a 24-hour per period.
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STATISTICS &
DATA
14
3,444
Apparatus
Responses
AVERAGE
RESPONSE
TIME WAS
5:58
Average of 7.6
calls per day
2.5 Fire Calls
5.1 EMS Calls
Ratio of EMS
incidents to Fire
incidents is 67% &
33% respectively
768 Overlapping
District Incidents
(27.7% of calls)
609 Hours
on EMS calls
15
4.4% Increase
in calls from
2017
Fire City ESD#4 Other District Combined
100 Fire, Other 2 3 5
111 Building Fire 2 10 12
112 Fire in structures other than in a building 1 1
113 Cooking Fire, Confined to Container 7 7
118 Trash or rubbish fire, contained 3 5 8
122 Fire in motor home, camper, recreational vehicle 1 1
130 Mobile property (vehicle) fire, other 1 1
131 Passenger Vehicle Fire 4 1 1 6
132 Road freight or transport vehicle fire 2 2
138 Off-road vehicle or heavy equipment fire 1 1
140 Natural vegetation fire, other 2 2
143 Grass fire 12 23 3 38
150 Outside rubbish fire, other 1 7 8
151 Outside rubbish, trash or waste fire 1 1 1 3
154 Dumpster or Other Outside Trash Receptacle 1 1
160 Special outside fire, other 1 1
161 Outside storage fire 1 1
162 Outside equipment fire 1 1
TOTALS 41 53 5 99
Overpressure Rupture, Explosion, Overheat (No Fire) City ESD#4 Other District Combined
251 Excessive Heat, Scorch Burns With No Ignition 3 1 4
TOTALS 3 1 4
Rescue & Emergency Medical Service Incident City ESD#4 Other District Combined
311 Medical assist, assist EMS crew 3 2 1 6
320 Emergency Medical Service, other 2 1 3
321 EMS Call, Excluding Vehicle Accident With Injuries 1,088 542 40 1,670
322 Motor Vehicle Accident With Injuries 103 16 12 131
323 Motor Vehicle/Pedestrian Accident (MV Ped) 3 3
324 Motor Vehicle Accident with No Injuries 48 2 50
363 Swift water rescue 5 5
381 Rescue or EMS standby 1 1
TOTALS 1,248 563 58 1,869
Hazardous Condition (No Fire) City ESD#4 Other District Combined
400 Hazardous condition, other 1 1
410 Combustible/flammable gas/liquid condition, other 2 1 3
411 Gasoline or Other Flammable Liquid Spill 4 4
412 Gas Leak (Natural Gas or LPG) 3 1 4
413 Oil or other combustible liquid spill 1 1
421 Chemical hazard (no spill or leak) 1 1
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(continued) City ESD#4 Other District Combined
422 Chemical spill or leak 1 1
424 Carbon monoxide incident 1 1 2
440 Electrical wiring/equipment problem, other 4 2 6
442 Overheated motor 2 2 4
444 Power line down 8 12 20
445 Arcing, shortened electrical equipment 2 2 4
480 Attempted burning, illegal action, other 1 1
28 23 1 52
Service Call City ESD#4 Other District Combined
500 Service call, other 1 1 0 2
510 Person in distress, other 3 2 5
511 Lock-Out 51 6 57
512 Ring or jewelry removal 1 1
520 Water Problem, Other 1 1
531 Smoke or Odor Removal 19 9 28
550 Public Service Assistance 2 1 3
551 Assist Police or Other Governmental Agency 1 1
553 Public Service 131 51 4 186
554 Assist Invalid 4 10 14
561 Unauthorized Burning 4 14 18
571 Cover Assignment, Standby, Move-Up 66 66
TOTALS 216 96 70 382
Good Intent Call City ESD#4 Other District Combined
600 Good Intent Call 3 1 4
611 Dispatched & Cancelled En Route 80 33 67 180
621 Wrong Location 2 2
622 No Incident Found On Arrival at Dispatch 14 4 1 20
631 Authorized Controlled Burning 6 14 1 21
632 Prescribed fire 1 2 3
651 Smoke Scare, Odor of Smoke 4 2 6
TOTALS 108 58 69 236
False Alarm & False Call City ESD#4 Other District Combined
700 False Alarm or False Call 72 11 1 84
730 System Malfunction 5 5
731 Sprinkler Activation Due to Malfunction 1 1
733 Smoke Detector Activation Due To 4 4
735 Alarm System Sounded Due to Malfunction 10 1 11
736 CO Detector Activation Due to Malfunction 1 1
740 Unintentional transmission of alarm, other 7 1 8
741 Sprinkler activation, no fire—unintentional 1 1
743 Smoke Detector Activation, No Fire 2 1 3
744 Detector Activation, No Fire - Unintentional 1 1 2
745 Alarm System Activation, No Fire 8 8
TOTALS 112 15 1 128
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Severe Weather & Natural Disaster City ESD#4 Other District Combined
800 Sever weather or natural disaster, other 1 1
814 Lightening Strike (no fire) 1 1
815 Severe Weather or Natural Disaster Standby 1 1
TOTALS 3 3
Grand Totals 1,759 809 204 2,772
Total Incidents 2009 - 2019
3000
2605
2696 2658
2772
2500
2263
2336
2265 2226 2182
2298
2000
1500
1000
500
0
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
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Time of Day Breakdown
200
180
160
140
125 125 127 152 154 147 149 160
180
144
154 151
160
121 116
80
120
105
100
80
74 72
85
60
48 45
52
46
40
20
0
12am 1am 2am 3am 4am 5am 6am 7am 8am 9am 10am 11am12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm 11pm
Day of Week Breakdown
430
420
419
419
410
400
398
405
390
380
377
385
370
369
360
350
340
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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.5
KEY PERFORMANCE INDICATORS 2018 TARGET
Percent of Property Saved vs. Loss—Total Saved: $ 3,258,588 82% 80%
NFPA 1710 COMPLIANCE MEASURES 2018 TARGET
A Shift B Shift C Shift
Average Reaction Time - Station 1 1:31 1:04 1:10
1:14
≤ 80 Seconds
Average Reaction Time - Station 2 1:39 1:10 1:21 1:23 ≤ 80 Seconds
Average Response Time - Station 1 5:35 5:14 5:23 5:24 ≤ 5:20 Minutes
Average Response Time - Station 2 6:47 6:34 7:05 6:48 ≤ 5:20 Minutes
Travel Time (1st Arriving Engine at a Fire Suppression Incident) 6:40 ≤4 Minutes
Average Full Alarm Assignment Response Time (Staffing 15) 8:13 ≤ 9:20 Minutes
Fractile Time at 90% of Fire Responses 9:10 ≤ 5:20 Minutes
Fractile Time at 90% of Structure Fire Responses 9:03 ≤ 9:20 Minutes
The current roadway infrastructure and geographic location of Station 2 will continuously present challenges in
achieving response time goals for E-182.
Truck 181 is cross-staffed with Engine 181. Challenges in achieving response time goals will be on-going for
Station 1 until the truck is staffed independently or until we transfer back to a Quint concept.
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Mutual Aid Given & Received
204 83
Given
Received
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2018 Amended General Fund Budget
$3,105,940
89.7% of Total Budget
68.2% Salary and Overtime Expenses
10.3% of Total Budget
21.5% Insurance, Taxes and Benefits
Expenses
26% of the General Fund Budget is
Debt Funded Capital
allocated to the Fire Department
$159,500
ESD #4 Revenue—$509,168
22
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Training is Crucial to our Career Development. Red Oak Fire
Rescue is committed to providing the citizens of the City of Red Oak with
a highly trained fire and rescue department. Members are sent for
specialized training on a regular basis throughout the region. On a
regular basis, our firefighters train with area fire departments to
maintain familiarity with each other and increase on-scene performance
and safety. As the Rescue Department for the Ellis Dallas Unified
Cooperative Team (EDUCT), each member of the department must be
trained at the technician level on all rescue disciplines. This includes:
High Angle, Trench, Confined Space, Heavy Extrication, Structural
Collapse and Swift Water Rescue. Total training hours for 2018 were
8,819.
Firefighters participate in company level and multi-company
training evolutions and exercises. This emphasizes teamwork and
coordination during emergency incidents requiring multi unit responses.
Rotation is used to maintain an even coverage of available
apparatus across the city while crews are training. This is to ensure that
there is a unit covering all stations and districts at all times.
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Truck Year Model Total Mileage Fuel Expense Total Hours
FY18
Maintenance
Expense
Responses
T-181 2013 16,812 $5,309.03 1,810 $17,620.32 416
Engine Year Model Total Mileage Fuel Expense Total Hours
FY18
Maintenance
Expense
Responses
E-181 2012 53,094 $6,726.55 5,541 $8,456.90 1,303
E-182 2017 18,189 $8,896.65 1,500 $5,414.92 1,119
E-183 2007 120,774 $1,731.95 9,722 $4,997.28 N/A
Brush Year Model Total Mileage Fuel Expense Total Hours
FY18
Maintenance
Expense
Responses
B-181 2009 24,574 $1,006.76 N/A $3,196.40 68
B-182 2004 48,437 $1,198.82 7,086 $3,361.01 78
Rescue Year Model Total Mileage Fuel Expense Total Hours
FY18
Maintenance
Expense
Responses
R-182 2006 12,787 $391.24 1,146 $21.50 11
Support
Vehicles Year Model Total Mileage Fuel Expense Total Hours
FY18
Maintenance
Expense
Responses
C-181 2017 N/A $1,393.43 N/A $6,137.47 23
C-182 2011 150,277 $3,763.99 N/A $331.63 36
BC-181 2016 23,515 $3,185.87 N/A $2,916.55 389
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Central Fire Station opened in 2003. Central Fire Station is the home for one Ladder Truck, one Engine, one Reserve
Engine, one Brush Truck, one Battalion Chief, and one AMR ambulance. Station One’s primary response district is all
City and ESD areas west of Hwy. 342 to the boundaries of Ovilla and Glenn Heights. Station One also houses the
city’s Emergency Operations Center. Staffing at Station One consists of one Battalion Chief, one Captain, one Driver/
Engineer, and two firefighters. In addition, Fire Administration offices out of this station.
Station 1 had 2,236
Fire apparatus responses.
AMR had 1,335 responses including
903 hospital transports.
Station 2 had 1,208
Fire apparatus responses.
Station Two, which opened in January of 2008, services all addresses
east of Hwy 342. The station is located in the 1200 block of Pierce
Road. Strategically located to receive the highest ISO points for
addresses within the city, the station is within five road miles of the
eastern-most residences of the City of Red Oak. Station Two houses
one engine, one Heavy Rescue, one brush truck, and the mobile
incident command bus. Staffing at Station Two consists of one
Captain, one Driver/Engineer, and two Firefighters.
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