Tasmanian Business Reporter June 2019

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6 Tasmanian Business Reporter - JUNE 2019 THOUGHT LEADERSHIP Future of health care Paul Lupo CEO, StLukesHealth LOOKING after your health is a bit like looking after your car – it needs maintenance, fuel and rest. Imagine if you fed your car the wrong fuel or neglected to maintain the engine. It is unlikely your car would go the distance or be in your life for very long. Your health is the same, so why is it then that we neglect to take care of ourselves and be active participants in our health and well-being? At St.LukesHealth, we believe there are three pillars of health centred on staying healthy, getting well and living better. When we are younger our focus is more on wellness and as we advance in years, illness becomes more the consideration. It is easy to take life for granted and unfortunately it is only when we are faced with illness that we appreciate it. So, how well do you think you currently manage your health? If Tasmania’s health statistics are anything to go by, it could be better. About 70 per cent of all mistakes in medicine are the result of information not being available when a decision is made. There are similar challenges in the health system. We are seeing many advances around personal health and many of these are being driven by changes in technology and communications. In the US, 15 per cent of consultations with health providers are now virtual using audio or video facilities. Some have predicted that within five years’ half of all interactions with health providers will be using these techniques. Many of us do not have an overall vision of our health. Documents sit with our doctors and most of this documentation is in paper form meaning it can be easily lost in the system. How is it that your health- Devices are at the centre of future health care. care providers hold your health record and not you? Yet you are the one that needs to manage your health on a day-to-day basis. Personal health records are becoming the mode by which you can have all your health information at your fingertips. This may include information about allergies, illnesses, surgeries, immunisations, tests and screenings results. It may also include information about medicines taken and health habits, such as diet and exercise. Home devices, including fitness trackers and other smart devices can also contribute to managing health, with health information at your fingertips on a smart phone or other device. Now that is exciting. You can ensure your body is receiving the right fuel and the right maintenance. This is where the future of personal health really lies. Later this year St.LukesHealth will introduce a unique personal health record solution for members. Watch this space. www.tcci.com.au Helping your business thrive JUST as all financial institutions are different, so too are business bankers. Whether you’re after a simple business account or a complex business loan, you should feel confident that you have a dedicated business banker on your side. So, what makes a good business banker? Time is money – A good business banker should be available when and where you need them – responsive and flexible to help solve your financial challenges quickly and efficiently. Know how – They need the experience and expertise to help manage risk and build your business. They may not be an expert in your field, but they should get to know you and the industry you operate in. Supportive and reliable – Think about how much support you need as your business changes and grows. Ideally, your business banker should provide you with useful services and solutions to help you thrive at every stage. Paul Ranson CEO, Bank of us Nurturing trust – Banking arrangements are often long-term. A business banker should invest the time to develop and nurture your ongoing relationship. Open and honest communication really is key. One stop shop – It makes sense that your business banker can help you with both your business and personal banking needs. Also, consider whether your business banker has the authority and the discretion to make onthe-spot decisions. You want to be dealing with the person who is making the decisions and not a gobetween. Local knowledge – A good business banker knows the local market and what market forces are at play where you operate and in the wider economy. A local business banker is an invaluable partner to your business. We do business banking. RUNNING A BUSINESS ISN’T EASY AND WE GET THAT. At Bank of us, we are very business-y when it comes to business banking. From everyday business banking to overdrafts and business loans we have the goods. Our business banking comes with all the things you’d expect from a bank but with some very important differences, like fast, local decision making and flexible banking solutions. bankofus.com.au | 1300 306 716 Bank of us is a trading name of B&E Ltd ABN 32 087 652 088 AFSL & Australian Credit Licence 236870 How unexpected.
Tasmanian Business Reporter - JUNE 2019 7 THOUGHT LEADERSHIP www.tcci.com.au Who can be in your corner? Abbey George Workplace Relations UNLIKE the Supreme Court or Magistrates Court, the Fair Work Commission is designed for parties to represent themselves during proceedings. So, if you do wish to have a lawyer or paid agent represent you, the FWC will need to be satisfied before they grant permission for them to appear. This means that you could have been instructing a lawyer for some time (and cost) only for it to come to the day of the conference or hearing and the FWC refuses permission for them to assist you. There you are standing in the FWC now having to argue your case … alone. Section 596 of the Fair Work Act 2009(2) sets out the circumstances in which the FWC may grant permission for a party to be represented by a lawyer or paid agent which includes: • Complexity – would Check whether you are allowed to “lawyer up” for the Fair Work Commission. it allow the matter to be dealt with more efficiently? • Fairness – can the party represent themselves effectively and would it be unfair for them not to be represented? • Is one (or both) parties from a non-English speaking background or has difficulty reading or writing? • If the party seeking representation is the employer – do they have specialist human resources staff? Having said this, there are circumstances set out in the legislation where a party does not have to ask permission for representation by a lawyer or paid agent. Section 596 of the Fair Work Act 2009(4) states that this includes: • When the lawyer or paid agent is an employee or officer of the person; or • Where they are an employee of officer of an organisation; or • An association of employers; or a peak council or a bargaining representative. In simple terms this means that unions are generally exempt from seeking permission, but so is the Tasmanian Chamber of Commerce and Industry as we are a peak employer not-for-profit organisation. So if you are a TCCI member, or seek TCCI representation in matters in the FWC you can rest assured that we do not have to seek permission to represent you. Some general information around this can be found on the Fair Work Commission’s website here: https:// www.fwc.gov.au/anti-bullying-benchbook/ commission-processes/representation-lawyers-and-paid-agents For assistance, contact the Helpline on 1300 765 123 or the TCCI on 1300 59 122 or workplacerelations@tcci.com.au Consider the risks of working in isolation Craig Hortle Workplace Health & Safety SOME workplaces may require workers to perform their work activity in isolation. If you have workers in this situation how can you ensure that they are working in safe manner, have not injured themselves and have arrived home safely? This type of work may include all-night convenience store and service station attendants, sales representatives, drivers, park rangers and health and community workers. Consider the following if you have employees in these, or similar, situations. Communication • What forms of communication does the worker have access to? • Are there procedures for regular contact with the worker? • Will the emergency communication system work properly in all situations? • If communication systems are vehicle-based, what arrangements are there to cover the worker when he or she is away from the vehicle? The location of the work • Is the work in a remote location that makes immediate rescue or attendance of emergency services difficult? • What is likely to happen if there is a vehicle breakdown? The nature of the work • What machinery, tools and equipment may be used? • Are high risk activities involved? For example work at heights, work with electricity, hazardous substances or hazardous plant. • Is fatigue likely to increase risk (for example, with long hours driving a vehicle or operating machinery)? • Is there an increased risk of violence or aggression when workers have to deal with clients For more information contact Craig Hortle or Janelle Whitehouse at the TCCI on 1300 559 122 or safety@TCCI.com.au STRENGTHEN YOUR BRAND WITH A PODCAST ■ Regular programming – solo, panel or interview format ■ Documentary style series – working with journalists, editors and sound designers ■ Fictional storytelling – think a television series for your ears – we use the foley techniques and audio design used in high end film and television to bring Podcast Specialists Ikin your Media story to will lifetailor a bespoke podcast that suits your needs engineering or editing needs • Regular programming – solo, panel or interview format • Documentary style series – working with journalists, editors and sound designers ■ We can also cater to any other audio design, Ikin Media will tailor a bespoke podcast that suits your needs. Call Sam Ikin on 0419 682 098 to discuss your project. Ikinmedia.com or customers by themselves? • Can environmental factors affect the safety of the worker? For example, exposure to extreme hot or cold environments? • Is there risk of attack by an animal, including reptiles, insects and sea creatures? The skills and capabilities of the worker • What is the worker’s level of work experience and training? Is the worker able to make sound judgements about his or her own safety? • Are you aware of a pre-existing medical condition that may increase risk?
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Tasmanian Business Reporter June 2019

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