12.06.2019 Views

Smart Heat Controls: Making Sense of Sensors

The following is a summary of the Smart Social Housing event hosted by Clydebank Housing Association on June 4th 2019.

The following is a summary of the Smart Social Housing event hosted by Clydebank Housing Association on June 4th 2019.

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

SMART<br />

SOCIAL HOUSING<br />

Event summary<br />

Tuesday 4th June 2019<br />

Sponsored by<br />

Hosted by<br />

3261 Clydebank whitepaper v2.indd 1 10/06/2019 17:41


Introduction<br />

On Tuesday 4th June, social housing pr<strong>of</strong>essionals from across<br />

Scotland met at Clydebank Housing Association to share and<br />

discuss innovation in smart heat controls.<br />

In particular, delegates learned how social landlords are<br />

increasingly recognising the value <strong>of</strong> remote home sensors,<br />

and utilising the internet <strong>of</strong> things to better manage assets<br />

and improve customer service.<br />

In early 2018 Clydebank Housing Association began a trial<br />

<strong>of</strong> around 30 Beanbag smart heat controls in a range <strong>of</strong> its<br />

properties, using remote sensors to give tenants greater<br />

control over their heating.<br />

It was hoped that tenants would benefit from optimised<br />

efficiency, an improved home environment and reduced<br />

fuel bills, whilst Clydebank would enjoy access to remote<br />

property analytics, ranging from temperature, humidity,<br />

boiler performance - plus building fabric and health.<br />

The event shared the housing association’s experience <strong>of</strong><br />

smart heat controls to date, what it has learnt from the trial,<br />

including the benefits so far, and the potential value for the<br />

future. There were also a number <strong>of</strong> presentations and group<br />

discussions surrounding the topic.<br />

To find more information on many <strong>of</strong> the issues discussed please search #<strong>Smart</strong>SH on Twitter.<br />

Sponsored by<br />

Hosted by<br />

2<br />

3261 Clydebank whitepaper v2.indd 2 10/06/2019 17:41


Presenters<br />

Jack Devlin<br />

Maintenance Officer, Clydebank HA<br />

Jack joined the Association in 2006 and is part <strong>of</strong> its<br />

Programmed Maintenance team. Jack has been tasked with<br />

overseeing the Association’s energy efficiency performance<br />

as well as progressing its carbon management plan. Jack was<br />

voted CHA Employee <strong>of</strong> the Year 2019.<br />

Brian Martin<br />

Beanbag, Secure Meters (UK) Ltd<br />

Brian is an experienced Specification Sales Manager,<br />

with a background in the domestic and commercial heat controls,<br />

and with a responsibility for Beanbag’s Scottish smart<br />

controls and district heat metering markets. In his spare time<br />

Brian enjoys football and is an active referee, he is also heavily<br />

involved in disability football.<br />

Contact Brian at brian.martin@securemeters.com<br />

David Innes-Edwards<br />

Frontier Public Relations<br />

Housing and smart city communications specialist<br />

David Innes‐Edwards will share the key findings <strong>of</strong> a recent,<br />

wide ranging survey <strong>of</strong> asset, energy and sustainability managers<br />

on awareness and understanding <strong>of</strong> smart heat controls.<br />

Follow David on Twitter @DavidIEdwards<br />

Sponsored by<br />

Hosted by<br />

3<br />

3261 Clydebank whitepaper v2.indd 3 10/06/2019 17:41


Jack Devlin<br />

Maintenance Officer, Clydebank HA<br />

<strong>Smart</strong> <strong>Heat</strong>ing <strong>Controls</strong><br />

Clydebank Housing Association<br />

Jack Devlin<br />

Introduction<br />

* A little about myself.<br />

* Clydebank Housing Association<br />

* 1122 tenanted properties<br />

* 647 factored properties<br />

* Mix <strong>of</strong> tenements, new build, multi-storey flats, nontraditional<br />

houses<br />

* 588 properties with gas central heating<br />

* 370 properties with community heating systems<br />

* 164 properties with electric storage heating.<br />

* How we got involved.<br />

CHA Challenges<br />

* Aging stock – reaching EESSH/SHQS standards<br />

* Rising energy costs.<br />

* Low income in the area<br />

* Fuel Poverty.<br />

* Risks to tenants and Association.<br />

* Mould growth – health and stock condition<br />

* Tenant satisfaction<br />

* High maintenance costs<br />

Energy Efficiency<br />

* Energy Performance Certificates (EPC’s)<br />

* Evidence for EESSH/SHQS compliance<br />

* CHA aim to have one for every property.<br />

* What EPC’s mean to tenants<br />

* Show potential for performance <strong>of</strong> the home.<br />

* Benefits to the Association for high energy performing properties.<br />

* Higher the EPC rating the lower fuel bills?<br />

* Reaching a properties energy performance capabilities<br />

* Major Repair programmes<br />

* Technology<br />

* Educating Tenants<br />

Beanbag – what is CHA looking for<br />

* Providing tenants with greater control.<br />

* Assessing possible fuel poverty.<br />

* Educating tenants on heating routine<br />

* Provide a pro-active maintenance service<br />

* Reduced maintenance costs<br />

* Providing contractors with more information before an<br />

initial visit<br />

* Increased customer satisfaction<br />

* Maximising tenant income<br />

Beanbag Pilot to Date<br />

* Agreed to include 15 properties initially.<br />

* To maximise the benefits <strong>of</strong> the system tenants with<br />

access to Wi-Fi and a smart phone considered.<br />

* Challenges found from this criteria<br />

* Equipment installed in 15 properties and currently in use<br />

* Dashboard about to go live<br />

* Support provided<br />

* Potential for future compatibility with other components<br />

Sponsored by<br />

Hosted by<br />

4<br />

3261 Clydebank whitepaper v2.indd 4 10/06/2019 17:41


Brian Martin<br />

Beanbag, Secure Meters (UK) Ltd<br />

Beanbag<br />

Reducing maintenance costs and improving customer service in residential housing portfolios<br />

About the Secure<br />

<strong>Smart</strong> Social Housing – Clydebank Housing Association, 4 th June 2019<br />

Brian Martin<br />

Specification Sales Manager - Scotland<br />

• Started in 1987<br />

• Presence in over 50 countries<br />

• Offices in 6 countries,<br />

16 branches in India<br />

• Supplied 35,000,000 products<br />

• Experience <strong>of</strong> running an energy<br />

supplier with 670,000 customers<br />

Secure’s vision<br />

Beanbag<br />

© Secure Meters Ltd<br />

• be an enduring business that grows from<br />

pr<strong>of</strong>its earned fairly from products and<br />

services that help users save, reduce<br />

energy use and live in comfort<br />

• Suket Singhal (Group CEO)<br />

Beanbag<br />

© Secure Meters Ltd<br />

Issues for Residential Landlords<br />

What Secure does<br />

• Meters in over 50 countries<br />

• Office in 5 countries<br />

More than<br />

• 32,800,000 meters worldwide<br />

• 6,300,000 smart meters<br />

• 1,850,000 prepayment meters<br />

• Indexing: 2,600,000 consumers<br />

• Energy audit: 41,000 feeders and 210,000<br />

distribution transformers<br />

• Testing: 7,000,000 meters<br />

• <strong>Smart</strong> meter data service: 4,600,000 meters<br />

• Metering, billing and collecting services:<br />

87,000 consumers<br />

© Secure Meters Ltd<br />

Residential Landlords<br />

Housing Management and Tenant Issues<br />

Reactive<br />

repairs<br />

Sustainable<br />

Tenure<br />

Damp &<br />

Mould<br />

Damage<br />

High<br />

Energy<br />

Bills<br />

Multivisits<br />

Health<br />

© Secure Meters Ltd<br />

Void<br />

days<br />

Fuel<br />

Poverty<br />

Under<br />

heating &<br />

Overheating<br />

Unhappy<br />

tenants<br />

Gas Safety<br />

Unnecessary<br />

visits<br />

© Secure Meters Ltd<br />

Sponsored by<br />

Hosted by<br />

5<br />

3261 Clydebank whitepaper v2.indd 5 10/06/2019 17:41


Brian Martin<br />

Beanbag, Secure Meters (UK) Ltd<br />

Residential Landlords<br />

Sustainability<br />

Monitor property<br />

or behaviour<br />

How?<br />

Physical<br />

intervention<br />

The Beanbag Solution<br />

Control over your housing<br />

Intervention<br />

Behavioural<br />

intervention<br />

Evaluate Impact<br />

How?<br />

© Secure Meters Ltd<br />

Beanbag<br />

How it works in a property?<br />

© Secure Meters Ltd<br />

Business reporting<br />

platform<br />

Digital connection to<br />

housing stock<br />

Wireless<br />

Thermostat<br />

Beanbag<br />

Energy Efficiency<br />

Gateway<br />

ü Optimised Start/Stop<br />

Beanbag App<br />

ü Schedule / Ge<strong>of</strong>ence<br />

ü Remote control via App<br />

<strong>Sensors</strong><br />

strategically<br />

located<br />

Receiver<br />

ü Load Compensation<br />

Beanbag Services<br />

Beanbag Services<br />

Building Fabric and Health<br />

Environment<br />

Efficiency<br />

Maintenance<br />

Preventative Maintenance<br />

- Gas Safety<br />

Reactive Maintenance<br />

More than<br />

2,400<br />

approved<br />

Z-Wave devices<br />

available<br />

Sponsored by<br />

Hosted by<br />

6<br />

3261 Clydebank whitepaper v2.indd 6 10/06/2019 17:41


Brian Martin<br />

Beanbag, Secure Meters (UK) Ltd<br />

Beanbag Services – Building Fabric and<br />

Health<br />

Beanbag Services – Building Fabric and<br />

Health<br />

Beanbag Services – Maintenance<br />

Beanbag Services – Maintenance<br />

Preventative<br />

ü Scheduled operation during ‘summer’<br />

Beanbag Services – Maintenance<br />

Reactive<br />

ü Reduced component failures<br />

ü Reduced maintenance demand at<br />

start <strong>of</strong> heating season<br />

ü Identify issues before failure<br />

Beanbag Services – Maintenance<br />

Compliance – Gas Safety<br />

ü Identify component failure remotely<br />

reducing need for diagnostics visit<br />

ü Remote interrogation to reduce the<br />

need for unnecessary visits<br />

ü Knowing all current issues facilitates<br />

reduced multiple visits<br />

ü Scheduled service<br />

clock<br />

ü Remote service<br />

interruption<br />

© Secure Meters Ltd<br />

Sponsored by<br />

Hosted by<br />

7<br />

3261 Clydebank whitepaper v2.indd 7 10/06/2019 17:41


Brian Martin<br />

Beanbag, Secure Meters (UK) Ltd<br />

Beanbag<br />

Min/Max temperature limit<br />

ü Remotely set Min/Max temperature<br />

limits for properties that are rented<br />

and inclusive <strong>of</strong> utilities.<br />

Benefits for Tenants<br />

Min/Max<br />

© Secure Meters Ltd<br />

Benefits to Landlords<br />

ü Single ‘exception based’ platform to manage<br />

your housing stock<br />

ü Preventative maintenance to reduce failures<br />

and improve customer service<br />

ü Reactive maintenance facilitates reduced<br />

property visits and improved customer<br />

service<br />

ü Facilitates access for gas safety inspections<br />

ü Social landlords can identify potential fuel<br />

poverty situations<br />

ü Protect the building fabric and improved<br />

tenant health; identify potential mould<br />

growth before damage to property<br />

ü Monitor & evaluate building efficiency<br />

ü Energy efficiency<br />

ü Always in control <strong>of</strong> heating<br />

even when out <strong>of</strong> home<br />

ü Simple to use and helps<br />

reduce consumption and bills<br />

ü Set point on thermostat<br />

keeps comfort level without<br />

need to access App<br />

Sponsored by<br />

Hosted by<br />

8<br />

3261 Clydebank whitepaper v2.indd 8 10/06/2019 17:41


David Innes-Edwards<br />

Frontier Public Relations<br />

David Innes-Edwards<br />

David Innes-Edwards,<br />

Frontier Public Relations<br />

Frontier Public Relations<br />

@DavidIEdwards<br />

Sponsored by<br />

Hosted by<br />

9<br />

3261 Clydebank whitepaper v2.indd 9 10/06/2019 17:41


David Innes-Edwards<br />

Frontier Public Relations<br />

Internet <strong>of</strong> Things<br />

“If we had computers that<br />

knew everything there<br />

was to know about<br />

things—using data they<br />

gathered without any<br />

help from us—we would<br />

be able to track and count<br />

everything, and greatly<br />

reduce waste, loss and<br />

cost.”<br />

Kevin Ashton in a presentation to<br />

Procter & Gamble in 1999<br />

IoT & housing<br />

• Healthcare<br />

• <strong>Heat</strong>ing Systems<br />

• <strong>Smart</strong> Meters<br />

• Security<br />

• Locking Systems<br />

• Carbon Monoxide, Smoke and<br />

Fire Alarms<br />

• <strong>Smart</strong> Appliances<br />

• Garden Irrigation Systems<br />

• Lighting<br />

• Water Leakage and Damp<br />

Protection<br />

“By 2020, PWC predicts<br />

that the connected<br />

home market could be<br />

worth almost US$150<br />

billion globally.”<br />

Connected Homes 2.0, PWC<br />

A challenge & an opportunity<br />

“27% <strong>of</strong> social renters<br />

have never tested their<br />

smoke alarm.”<br />

English Housing survey 2017<br />

The evolution <strong>of</strong> housing technology<br />

Property<br />

management<br />

Housing<br />

management<br />

Workflow<br />

Maintenance<br />

Data management<br />

& communication<br />

Customer service<br />

ASB & rent<br />

collection<br />

Home swapping<br />

Sensor tech & IoT<br />

Asset management<br />

Tennent support<br />

Customer<br />

empowerment<br />

AI & machine<br />

learning<br />

Tailored services<br />

Tennent pr<strong>of</strong>iling<br />

Predictive support<br />

Survey & market intelligence report 2019<br />

• yumpu.com<br />

• <strong>Smart</strong> heat technology<br />

Sponsored by<br />

Hosted by<br />

10<br />

3261 Clydebank whitepaper v2.indd 10 10/06/2019 17:41


David Innes-Edwards<br />

Frontier Public Relations<br />

Sponsored by<br />

Hosted by<br />

11<br />

3261 Clydebank whitepaper v2.indd 11 10/06/2019 17:41


List <strong>of</strong> delegates<br />

Name Position Organisation<br />

Justin Bridgett Energy Advisor Abertay Housing Association<br />

Lesley-Anne Burns Facilities Coordinator River Clyde Homes Housing Association<br />

Jack Devlin Maintenance Officer Clydebank Housing Association<br />

Peter French Property Services Manager Knowes Housing Association<br />

Luke Macauley Housing Standards and Quality Scottish Government<br />

Duncan Mcknight Technical Manager Drumchapel Housing Co-op<br />

Joanna O’Rourke Facilities Coordinator Energy River Clyde Homes<br />

Carol Anne Peerless Service Delivery Manager North Lanarkshire Council<br />

Kevin Scott Development Project Manager Eildon Housing Association<br />

Bruce Strathearn Maintenance Officer Cernach Housing Association<br />

Ady Tester Maintenance Manager North View Housing<br />

Evan Anderson Director North View Housing Association<br />

Colin Henderson Maintenance Officer Drumchapel Housing Co-op<br />

Sponsored by<br />

Hosted by<br />

12<br />

3261 Clydebank whitepaper v2.indd 12 10/06/2019 17:41


Further resources from the presentation<br />

<strong>Smart</strong> <strong>Heat</strong> Technology in Social<br />

Housing Market Intelligence<br />

Report 2018<br />

Secure Metres<br />

This report illustrates the results <strong>of</strong> research conducted<br />

and published by Secure Meters, exploring the use <strong>of</strong><br />

smart heat controls in social housing.<br />

Speaking up: Understanding Fuel<br />

Poverty Support Needs<br />

Citizens Advice Scotland<br />

The insight report is based on research carried<br />

out in 2017 by Ipsos Mori and Bill Sheldrick.<br />

The CFU commissioned the research to explore the<br />

characteristics <strong>of</strong> fuel poor households that may be in<br />

the greatest need <strong>of</strong> support, and the types <strong>of</strong> support<br />

that would benefit them the most. The research<br />

included secondary analysis <strong>of</strong> Scottish Household<br />

Survey data as well as qualitative interviews with fuel<br />

poor households.<br />

www.yumpu.com/en/document/read/60739983/smart-heattechnology-in-social-housing-market-intelligence-report-2018<br />

www.cas.org.uk/publications/speaking-understanding-fuel-povertysupport-needs<br />

Connected Homes 2.0<br />

PWC<br />

As the digital revolution advances, consumer attitudes,<br />

beliefs and intentions have continued to evolve.<br />

We explore how companies must reimagine the<br />

possible to stay ahead in the connected home.<br />

www.pwc.co.uk/industries/power-utilities/insights/energy2020/<br />

connected-home.html<br />

Sponsored by<br />

Hosted by<br />

13<br />

3261 Clydebank whitepaper v2.indd 13 10/06/2019 17:41


PUTS YOU IN CONTROL<br />

Beanbag is the intelligent way<br />

to control heating, using an appenabled<br />

wireless thermostat and<br />

heat control system.<br />

Secure is <strong>of</strong>fering a smart heating<br />

control solution for landlords <strong>of</strong> all<br />

types, that can help manage and<br />

maintain your housing stock.<br />

Paired with temperature sensors,<br />

humidity sensors, and a back-end<br />

reporting system, you are provided<br />

with real-time information to<br />

monitor your housing assets.<br />

To find out more about how the<br />

Beanbag system can help you<br />

detect dampness, mould and other<br />

environmental issues in your<br />

housing stock.<br />

Email: beanbag@securemeters.com<br />

or call 0117 998 8700<br />

BEANBAG SENSORS & DEVICES<br />

TEMPERATURE<br />

& HUMIDITY<br />

SMART PLUG<br />

PIPE / TANK<br />

TEMPERATURE<br />

CARBON<br />

MONOXIDE<br />

SENSOR<br />

FLOOD<br />

SENSOR<br />

SMOKE<br />

SENSOR<br />

www.securemeters.com<br />

3261 Clydebank whitepaper v2.indd 14 10/06/2019 17:41

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!