Smart Heat Controls: Making Sense of Sensors
The following is a summary of the Smart Social Housing event hosted by Clydebank Housing Association on June 4th 2019.
The following is a summary of the Smart Social Housing event hosted by Clydebank Housing Association on June 4th 2019.
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SMART<br />
SOCIAL HOUSING<br />
Event summary<br />
Tuesday 4th June 2019<br />
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Introduction<br />
On Tuesday 4th June, social housing pr<strong>of</strong>essionals from across<br />
Scotland met at Clydebank Housing Association to share and<br />
discuss innovation in smart heat controls.<br />
In particular, delegates learned how social landlords are<br />
increasingly recognising the value <strong>of</strong> remote home sensors,<br />
and utilising the internet <strong>of</strong> things to better manage assets<br />
and improve customer service.<br />
In early 2018 Clydebank Housing Association began a trial<br />
<strong>of</strong> around 30 Beanbag smart heat controls in a range <strong>of</strong> its<br />
properties, using remote sensors to give tenants greater<br />
control over their heating.<br />
It was hoped that tenants would benefit from optimised<br />
efficiency, an improved home environment and reduced<br />
fuel bills, whilst Clydebank would enjoy access to remote<br />
property analytics, ranging from temperature, humidity,<br />
boiler performance - plus building fabric and health.<br />
The event shared the housing association’s experience <strong>of</strong><br />
smart heat controls to date, what it has learnt from the trial,<br />
including the benefits so far, and the potential value for the<br />
future. There were also a number <strong>of</strong> presentations and group<br />
discussions surrounding the topic.<br />
To find more information on many <strong>of</strong> the issues discussed please search #<strong>Smart</strong>SH on Twitter.<br />
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Presenters<br />
Jack Devlin<br />
Maintenance Officer, Clydebank HA<br />
Jack joined the Association in 2006 and is part <strong>of</strong> its<br />
Programmed Maintenance team. Jack has been tasked with<br />
overseeing the Association’s energy efficiency performance<br />
as well as progressing its carbon management plan. Jack was<br />
voted CHA Employee <strong>of</strong> the Year 2019.<br />
Brian Martin<br />
Beanbag, Secure Meters (UK) Ltd<br />
Brian is an experienced Specification Sales Manager,<br />
with a background in the domestic and commercial heat controls,<br />
and with a responsibility for Beanbag’s Scottish smart<br />
controls and district heat metering markets. In his spare time<br />
Brian enjoys football and is an active referee, he is also heavily<br />
involved in disability football.<br />
Contact Brian at brian.martin@securemeters.com<br />
David Innes-Edwards<br />
Frontier Public Relations<br />
Housing and smart city communications specialist<br />
David Innes‐Edwards will share the key findings <strong>of</strong> a recent,<br />
wide ranging survey <strong>of</strong> asset, energy and sustainability managers<br />
on awareness and understanding <strong>of</strong> smart heat controls.<br />
Follow David on Twitter @DavidIEdwards<br />
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Jack Devlin<br />
Maintenance Officer, Clydebank HA<br />
<strong>Smart</strong> <strong>Heat</strong>ing <strong>Controls</strong><br />
Clydebank Housing Association<br />
Jack Devlin<br />
Introduction<br />
* A little about myself.<br />
* Clydebank Housing Association<br />
* 1122 tenanted properties<br />
* 647 factored properties<br />
* Mix <strong>of</strong> tenements, new build, multi-storey flats, nontraditional<br />
houses<br />
* 588 properties with gas central heating<br />
* 370 properties with community heating systems<br />
* 164 properties with electric storage heating.<br />
* How we got involved.<br />
CHA Challenges<br />
* Aging stock – reaching EESSH/SHQS standards<br />
* Rising energy costs.<br />
* Low income in the area<br />
* Fuel Poverty.<br />
* Risks to tenants and Association.<br />
* Mould growth – health and stock condition<br />
* Tenant satisfaction<br />
* High maintenance costs<br />
Energy Efficiency<br />
* Energy Performance Certificates (EPC’s)<br />
* Evidence for EESSH/SHQS compliance<br />
* CHA aim to have one for every property.<br />
* What EPC’s mean to tenants<br />
* Show potential for performance <strong>of</strong> the home.<br />
* Benefits to the Association for high energy performing properties.<br />
* Higher the EPC rating the lower fuel bills?<br />
* Reaching a properties energy performance capabilities<br />
* Major Repair programmes<br />
* Technology<br />
* Educating Tenants<br />
Beanbag – what is CHA looking for<br />
* Providing tenants with greater control.<br />
* Assessing possible fuel poverty.<br />
* Educating tenants on heating routine<br />
* Provide a pro-active maintenance service<br />
* Reduced maintenance costs<br />
* Providing contractors with more information before an<br />
initial visit<br />
* Increased customer satisfaction<br />
* Maximising tenant income<br />
Beanbag Pilot to Date<br />
* Agreed to include 15 properties initially.<br />
* To maximise the benefits <strong>of</strong> the system tenants with<br />
access to Wi-Fi and a smart phone considered.<br />
* Challenges found from this criteria<br />
* Equipment installed in 15 properties and currently in use<br />
* Dashboard about to go live<br />
* Support provided<br />
* Potential for future compatibility with other components<br />
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Brian Martin<br />
Beanbag, Secure Meters (UK) Ltd<br />
Beanbag<br />
Reducing maintenance costs and improving customer service in residential housing portfolios<br />
About the Secure<br />
<strong>Smart</strong> Social Housing – Clydebank Housing Association, 4 th June 2019<br />
Brian Martin<br />
Specification Sales Manager - Scotland<br />
• Started in 1987<br />
• Presence in over 50 countries<br />
• Offices in 6 countries,<br />
16 branches in India<br />
• Supplied 35,000,000 products<br />
• Experience <strong>of</strong> running an energy<br />
supplier with 670,000 customers<br />
Secure’s vision<br />
Beanbag<br />
© Secure Meters Ltd<br />
• be an enduring business that grows from<br />
pr<strong>of</strong>its earned fairly from products and<br />
services that help users save, reduce<br />
energy use and live in comfort<br />
• Suket Singhal (Group CEO)<br />
Beanbag<br />
© Secure Meters Ltd<br />
Issues for Residential Landlords<br />
What Secure does<br />
• Meters in over 50 countries<br />
• Office in 5 countries<br />
More than<br />
• 32,800,000 meters worldwide<br />
• 6,300,000 smart meters<br />
• 1,850,000 prepayment meters<br />
• Indexing: 2,600,000 consumers<br />
• Energy audit: 41,000 feeders and 210,000<br />
distribution transformers<br />
• Testing: 7,000,000 meters<br />
• <strong>Smart</strong> meter data service: 4,600,000 meters<br />
• Metering, billing and collecting services:<br />
87,000 consumers<br />
© Secure Meters Ltd<br />
Residential Landlords<br />
Housing Management and Tenant Issues<br />
Reactive<br />
repairs<br />
Sustainable<br />
Tenure<br />
Damp &<br />
Mould<br />
Damage<br />
High<br />
Energy<br />
Bills<br />
Multivisits<br />
Health<br />
© Secure Meters Ltd<br />
Void<br />
days<br />
Fuel<br />
Poverty<br />
Under<br />
heating &<br />
Overheating<br />
Unhappy<br />
tenants<br />
Gas Safety<br />
Unnecessary<br />
visits<br />
© Secure Meters Ltd<br />
Sponsored by<br />
Hosted by<br />
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Brian Martin<br />
Beanbag, Secure Meters (UK) Ltd<br />
Residential Landlords<br />
Sustainability<br />
Monitor property<br />
or behaviour<br />
How?<br />
Physical<br />
intervention<br />
The Beanbag Solution<br />
Control over your housing<br />
Intervention<br />
Behavioural<br />
intervention<br />
Evaluate Impact<br />
How?<br />
© Secure Meters Ltd<br />
Beanbag<br />
How it works in a property?<br />
© Secure Meters Ltd<br />
Business reporting<br />
platform<br />
Digital connection to<br />
housing stock<br />
Wireless<br />
Thermostat<br />
Beanbag<br />
Energy Efficiency<br />
Gateway<br />
ü Optimised Start/Stop<br />
Beanbag App<br />
ü Schedule / Ge<strong>of</strong>ence<br />
ü Remote control via App<br />
<strong>Sensors</strong><br />
strategically<br />
located<br />
Receiver<br />
ü Load Compensation<br />
Beanbag Services<br />
Beanbag Services<br />
Building Fabric and Health<br />
Environment<br />
Efficiency<br />
Maintenance<br />
Preventative Maintenance<br />
- Gas Safety<br />
Reactive Maintenance<br />
More than<br />
2,400<br />
approved<br />
Z-Wave devices<br />
available<br />
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Brian Martin<br />
Beanbag, Secure Meters (UK) Ltd<br />
Beanbag Services – Building Fabric and<br />
Health<br />
Beanbag Services – Building Fabric and<br />
Health<br />
Beanbag Services – Maintenance<br />
Beanbag Services – Maintenance<br />
Preventative<br />
ü Scheduled operation during ‘summer’<br />
Beanbag Services – Maintenance<br />
Reactive<br />
ü Reduced component failures<br />
ü Reduced maintenance demand at<br />
start <strong>of</strong> heating season<br />
ü Identify issues before failure<br />
Beanbag Services – Maintenance<br />
Compliance – Gas Safety<br />
ü Identify component failure remotely<br />
reducing need for diagnostics visit<br />
ü Remote interrogation to reduce the<br />
need for unnecessary visits<br />
ü Knowing all current issues facilitates<br />
reduced multiple visits<br />
ü Scheduled service<br />
clock<br />
ü Remote service<br />
interruption<br />
© Secure Meters Ltd<br />
Sponsored by<br />
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Brian Martin<br />
Beanbag, Secure Meters (UK) Ltd<br />
Beanbag<br />
Min/Max temperature limit<br />
ü Remotely set Min/Max temperature<br />
limits for properties that are rented<br />
and inclusive <strong>of</strong> utilities.<br />
Benefits for Tenants<br />
Min/Max<br />
© Secure Meters Ltd<br />
Benefits to Landlords<br />
ü Single ‘exception based’ platform to manage<br />
your housing stock<br />
ü Preventative maintenance to reduce failures<br />
and improve customer service<br />
ü Reactive maintenance facilitates reduced<br />
property visits and improved customer<br />
service<br />
ü Facilitates access for gas safety inspections<br />
ü Social landlords can identify potential fuel<br />
poverty situations<br />
ü Protect the building fabric and improved<br />
tenant health; identify potential mould<br />
growth before damage to property<br />
ü Monitor & evaluate building efficiency<br />
ü Energy efficiency<br />
ü Always in control <strong>of</strong> heating<br />
even when out <strong>of</strong> home<br />
ü Simple to use and helps<br />
reduce consumption and bills<br />
ü Set point on thermostat<br />
keeps comfort level without<br />
need to access App<br />
Sponsored by<br />
Hosted by<br />
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David Innes-Edwards<br />
Frontier Public Relations<br />
David Innes-Edwards<br />
David Innes-Edwards,<br />
Frontier Public Relations<br />
Frontier Public Relations<br />
@DavidIEdwards<br />
Sponsored by<br />
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David Innes-Edwards<br />
Frontier Public Relations<br />
Internet <strong>of</strong> Things<br />
“If we had computers that<br />
knew everything there<br />
was to know about<br />
things—using data they<br />
gathered without any<br />
help from us—we would<br />
be able to track and count<br />
everything, and greatly<br />
reduce waste, loss and<br />
cost.”<br />
Kevin Ashton in a presentation to<br />
Procter & Gamble in 1999<br />
IoT & housing<br />
• Healthcare<br />
• <strong>Heat</strong>ing Systems<br />
• <strong>Smart</strong> Meters<br />
• Security<br />
• Locking Systems<br />
• Carbon Monoxide, Smoke and<br />
Fire Alarms<br />
• <strong>Smart</strong> Appliances<br />
• Garden Irrigation Systems<br />
• Lighting<br />
• Water Leakage and Damp<br />
Protection<br />
“By 2020, PWC predicts<br />
that the connected<br />
home market could be<br />
worth almost US$150<br />
billion globally.”<br />
Connected Homes 2.0, PWC<br />
A challenge & an opportunity<br />
“27% <strong>of</strong> social renters<br />
have never tested their<br />
smoke alarm.”<br />
English Housing survey 2017<br />
The evolution <strong>of</strong> housing technology<br />
Property<br />
management<br />
Housing<br />
management<br />
Workflow<br />
Maintenance<br />
Data management<br />
& communication<br />
Customer service<br />
ASB & rent<br />
collection<br />
Home swapping<br />
Sensor tech & IoT<br />
Asset management<br />
Tennent support<br />
Customer<br />
empowerment<br />
AI & machine<br />
learning<br />
Tailored services<br />
Tennent pr<strong>of</strong>iling<br />
Predictive support<br />
Survey & market intelligence report 2019<br />
• yumpu.com<br />
• <strong>Smart</strong> heat technology<br />
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David Innes-Edwards<br />
Frontier Public Relations<br />
Sponsored by<br />
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List <strong>of</strong> delegates<br />
Name Position Organisation<br />
Justin Bridgett Energy Advisor Abertay Housing Association<br />
Lesley-Anne Burns Facilities Coordinator River Clyde Homes Housing Association<br />
Jack Devlin Maintenance Officer Clydebank Housing Association<br />
Peter French Property Services Manager Knowes Housing Association<br />
Luke Macauley Housing Standards and Quality Scottish Government<br />
Duncan Mcknight Technical Manager Drumchapel Housing Co-op<br />
Joanna O’Rourke Facilities Coordinator Energy River Clyde Homes<br />
Carol Anne Peerless Service Delivery Manager North Lanarkshire Council<br />
Kevin Scott Development Project Manager Eildon Housing Association<br />
Bruce Strathearn Maintenance Officer Cernach Housing Association<br />
Ady Tester Maintenance Manager North View Housing<br />
Evan Anderson Director North View Housing Association<br />
Colin Henderson Maintenance Officer Drumchapel Housing Co-op<br />
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Further resources from the presentation<br />
<strong>Smart</strong> <strong>Heat</strong> Technology in Social<br />
Housing Market Intelligence<br />
Report 2018<br />
Secure Metres<br />
This report illustrates the results <strong>of</strong> research conducted<br />
and published by Secure Meters, exploring the use <strong>of</strong><br />
smart heat controls in social housing.<br />
Speaking up: Understanding Fuel<br />
Poverty Support Needs<br />
Citizens Advice Scotland<br />
The insight report is based on research carried<br />
out in 2017 by Ipsos Mori and Bill Sheldrick.<br />
The CFU commissioned the research to explore the<br />
characteristics <strong>of</strong> fuel poor households that may be in<br />
the greatest need <strong>of</strong> support, and the types <strong>of</strong> support<br />
that would benefit them the most. The research<br />
included secondary analysis <strong>of</strong> Scottish Household<br />
Survey data as well as qualitative interviews with fuel<br />
poor households.<br />
www.yumpu.com/en/document/read/60739983/smart-heattechnology-in-social-housing-market-intelligence-report-2018<br />
www.cas.org.uk/publications/speaking-understanding-fuel-povertysupport-needs<br />
Connected Homes 2.0<br />
PWC<br />
As the digital revolution advances, consumer attitudes,<br />
beliefs and intentions have continued to evolve.<br />
We explore how companies must reimagine the<br />
possible to stay ahead in the connected home.<br />
www.pwc.co.uk/industries/power-utilities/insights/energy2020/<br />
connected-home.html<br />
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PUTS YOU IN CONTROL<br />
Beanbag is the intelligent way<br />
to control heating, using an appenabled<br />
wireless thermostat and<br />
heat control system.<br />
Secure is <strong>of</strong>fering a smart heating<br />
control solution for landlords <strong>of</strong> all<br />
types, that can help manage and<br />
maintain your housing stock.<br />
Paired with temperature sensors,<br />
humidity sensors, and a back-end<br />
reporting system, you are provided<br />
with real-time information to<br />
monitor your housing assets.<br />
To find out more about how the<br />
Beanbag system can help you<br />
detect dampness, mould and other<br />
environmental issues in your<br />
housing stock.<br />
Email: beanbag@securemeters.com<br />
or call 0117 998 8700<br />
BEANBAG SENSORS & DEVICES<br />
TEMPERATURE<br />
& HUMIDITY<br />
SMART PLUG<br />
PIPE / TANK<br />
TEMPERATURE<br />
CARBON<br />
MONOXIDE<br />
SENSOR<br />
FLOOD<br />
SENSOR<br />
SMOKE<br />
SENSOR<br />
www.securemeters.com<br />
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