FBR Issue 3 - 2019

franchisebusinessreview

Top Food Franchises 2019 | Franchises for Women | Top Service Franchises

Franchise Business

REVIEW

Ratings and Reviews of Today’s Top Franchises

2019 Issue 3

Women Find Balance,

Satisfaction in Franchising P. 7

The Service Sector Is Ripe

with Franchise Opportunities P. 20

SPECIAL REPORT

TOP FOOD

FRANCHISEE SPOTLIGHT:

Ronda Zeneri,

CRUISE PLANNERS P. 31

Steve Rattner

FIRSTLIGHT HOME CARE P. 35

FRANCHISES

DONATOS PIZZA

CHECKERS AND RALLY’S

KONA ICE

A&W RESTAURANTS

FIREHOUSE SUBS and more... P. 18


FBR SPECIAL REPORT

Features //2019 Issue 3

+

Reviews, interviews, satisfaction awards,

and more resources are available at:

www.FranchiseBusinessReview.com

7 16 20

5 Letter From the Editor

Research offers investors unique perspective into brands

7 Women Find Balance, Satisfaction

in Franchising

Meaningful work keeps women franchisees satisfied

11 Top Franchises for Women

Best of the Best

13 Looking for the Perfect Encore Career?

Get onboard with Cruise Planners

16 Investing in a Food Franchise

Fierce competition and high initial investments

make this a segment for a select few

18 Top Food Franchises

Best of the Best

20 The Service Sector Is Ripe

with Franchise Opportunities

Low overhead and high margins make the service sector

an appealing option for many

28 Is a Mobile Business the Way to Go

in Today’s Economy?

On-the-go franchises offer the ultimate

in customer convenience

30 Marketplace: Franchise Opportunities

More on the franchisee approved franchise

opportunities for 2019

30 2019’s Top 200 Franchises Overall

Franchises with high franchisee satisfaction

in every industry sector

Franchisee Profiles

31 Ronda Zeneri, Cruise Planners

35 Steve Rattner, FirstLight Home Care

37 Lori Mgrdichian, HomeWatch CareGivers

39 Phil Bacon, FASTSIGNS

41 Roxanne Tillotson, PJ’s Coffee

24 Top Service Franchises

Best of the Best

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 3


FBR SPECIAL REPORT

Letter from the editor

Research offers investors unique

perspective into brands

In this guide, we take a look at two of the most popular franchising

segments: food and services. These two industries are in many ways

polar opposites. In the food industry, for instance, competition is

fierce, profit margins are slim and initial investments can be steep due

to infrastructure costs and employee salaries. The service industry,

on the other hand, tends to have low overhead, high margins and

minimal costs to get started. Despite their differences, each segment

offers its own benefits and challenges; only you can decide which

sector provides the right opportunity to help you realize your dream

of business ownership (visit www.FranchiseBusinessReview.com for

more top lists).

To help you determine which business is best for you, Franchise

Business Review surveys thousands of franchisees from hundreds of

leading franchise brands to gauge franchisee satisfaction and performance.

Not all brands willingly open their doors to an independent

research firm like Franchise Business Review, but those who do can

offer investors a wealth of information on the system’s leadership,

culture, training and support, financial outlook, and franchisee

community—all from the perspective of the franchisee.

So, once you have decided which business model and industry you’d

like to explore, you can reference Franchise Business Review’s Top

Lists to learn more about the best opportunities within your industry

of interest. In addition to industry ratings, our research team at FBR

also breaks down data across certain demographics. In this issue, we

take a look at the best franchise opportunities for women, as rated by

current female franchisees (stay tuned for the Top Franchises for Vets

in our next issue in October).

We hope that this guide proves helpful as you research the many

opportunities available in the big wide world of franchising. You can

access additional data, educational content, and reviews on our website

at www.FranchiseBusinessReview.com.

Happy Franchising!

Sarah Brady, Editorial Director

Franchise Business Review is the leading franchise market research firm that performs

independent surveys of franchisee satisfaction and franchise buyer experiences.

Before you invest in any franchise opportunity, read our reports to get the facts

from those who know best — franchisees. We publish quarterly research reports,

examining segments of franchising including the Top 200 Franchise Opportunities,

Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,

and Top Franchises for Veterans. All publications are available digitally at

FranchiseBusinessReview.com.

Eric Stites, CEO & Managing Director

Michelle Rowan, President & COO

Sarah Brady, Editorial Director

C.J. Fleck, Senior Web Developer

Ali Forman, Marketing Director

Jay Arbelo, Research Analyst

Will Zimmermann, Digital Marketing Manager

Samantha Granville, Social Media and Content Manager

Nicole Dudley, Client Success Manager

Emily Bryant, Client Success Manager

Wes Graves, Client Consultant

Amy LaLime, Client Services Manager

Ryan Dowling, Business Research Executive

Margot Doering, Accounting

The Secret Agency, Design and Production

Call us at 866-397-6680

HOW WE IDENTIFY THE TOP FRANCHISES

Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with a

minimum of 10 franchisees. For this report we looked at data from nearly 9,000 female franchisees across 266 brands; nearly 20,000 franchisees

in the service sector representing 174 brands; and 3,300 food franchisees across nearly 50 brands. We collected this data between January 2018

and May 2019. We asked each franchisee over 33 benchmark questions ranking their franchise in the areas of financial opportunity, training and

support, leadership, operations and product development, core values (e.g., honesty and integrity of franchisor) general satisfaction and

the franchisee community. We also asked them to answer an additional 16 questions about their market area, demographics, business lifestyle,

overall enjoyment running their franchise, and role in the franchisee community. From this data, we identified our list of top food franchises, top

franchises for women and top service franchises with the highest franchisee satisfaction. More detailed information about our research

methodology is available at www.FranchiseBusinessReview.com.

Surveys to determine the Top Franchises for 2020 are underway. If you are a franchisor and would like to participate, please call 866-397-

6680 or contact info@FranchiseBusinessReview.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 5


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FBR SPECIAL REPORT

Left: Crystal Lynam and Leanne Owens, 30 Minute Hit Franchisees; Right: Kimberly Sherman-Leon, a Minuteman Press Franchisee in Johnston, RI.

Women Find Balance,

Satisfaction in Franchising

Meaningful work keeps women franchisees satisfied

Michelle Spitzer began her career in business

with a side gig and a homework assignment.

As a student at Hodges University, she was

fortunate to take a business class with Dr.

Gene Landrum, the original founder of the

Chuck E. Cheese franchise. In this class, she

was instructed to create a business plan, and

given the fact that she already had a side gig

cleaning houses, she based her plan on her

own small business. That was the birth of

Michelle’s Classy Cleaning business.

In 1999, after four years owning and

operating Michelle’s Classy Cleaning, Spitzer

converted her business into a MaidPro franchise.

“It was the best investment I could have

ever made!” Spitzer says of the transition.

Today, she owns six MaidPro franchises,

employs over 130 people and currently has the

highest grossing franchise in the MaidPro

organization with $4 million in annual revenue.

Not all franchise careers start like Spitzer’s,

though. Women from all over the nation

invest in franchises for varying reasons: some

women have the entrepreneurial bug but don’t

want to start a business from scratch, others

are seeking a career change or greater work life

balance, while others are looking to supplement

their incomes in retirement.

Women-owned businesses are growing,

and they’re growing fast. According to the

National Association of Women Business

Owners (NAWBO), more than 11.6 million

businesses are owned by women, generating

$1.7 trillion in sales nationwide. In fact,

women are starting an average of 1,821 new

U.S. businesses every day, according to a

commissioned report by American Express.

This growth trend is evident not only in the

start-up world, but also in franchising. Over

the last decade, there has been a 24% increase

in women-owned franchise businesses. Today,

26% of all franchises are solely woman-owned,

with another 9% with at least one female partner

in the ownership group. Additionally, 41%

of new franchisees who have launched in the

last 24 months are women. (source: Franchise

Business Review).

“Franchising is a great opportunity for

women entrepreneurs because they’re welcomed

with open arms,” said Mark Kushinsky,

CEO of MaidPro. “Franchising eliminates the

corporate ladder and many obstacles women

face in business. Women are still able to run

their companies the way they want while still

getting the support they need.”

It’s no secret that starting a business can be

daunting. After all, 20% of small businesses fail

in their first year and about 50% fail by their

fifth year, according to the Bureau of Labor

Statistics. Those aren’t pretty stats. But, when

you buy into a franchise, rather than investing

in a startup, you “significantly increase your

chances of achieving success,” said Spitzer.

WORK-LIFE BALANCE MATTERS

TO WOMEN

One of the primary appeals of franchising is

flexibility and work-life balance. While not every

franchise concept offers these benefits, many on

this year’s Top Franchises for Women do.

Schedule flexibility is especially beneficial

to women, who still constitute the majority of

primary caretakers for children or elderly family

members. Today, an estimated 70% of

mothers with children under 18 are in the

labor force, and over 75% of mothers are working

full time, according to the Department of

Labor. For women juggling careers and caregiving

responsibilities, flexible work can be a

major perk.

At Cruise Planners, two-thirds of franchise

owners are women and that number

continues to grow year after year. “Whether

they’re stay-at-home moms or working full–

time, women are struggling to find a good

work-life balance,” said Michelle Fee, CEO

and founder of the Cruise Planners franchise

system. “Owning a Cruise Planners franchise

allows women a way to earn extra income,

Continued on page 9.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 7


FBR SPECIAL REPORT

METHODOLOGY

266

BRANDS

8,880

FEMALE

FRANCHISEES

33

BENCHMARK

QUESTIONS

INSIGHTS FROM FBR’S

2019 Research on Women Franchisees

FLEXIBILITY

There is just a 6% GAP between men and women when asked about the

flexibility of their work schedule.

Report that their schedule is “flexible” or “very flexible”:

72% WOMEN

68% MEN

88%

84%

75%

72%

enjoy operating

their business

respect their

franchisor

would recommend

their franchise

brand to others

would “do it

again” knowing

what they know

today

HOURS

The median weekly hours worked for both genders is 40-50 HOURS

43: Average hours worked by WOMEN

48: Average hours worked by MEN

FINANCIAL EXPECTATIONS

While men and women are closely aligned on financial expectations being met,

there is a significant gap in income.

Report their financial expectations are being met:

64% of WOMEN

63% of MEN

“The beauty of starting

a franchise is that there is

no glass ceiling to break

through because you are

your own boss – it is very

empowering.”

Catherine Monson,

CEO, FASTSIGNS

INCOME

Women earn significantly less than men, but nearly 1

in 5 women indicate they work part-time.

Report they work fewer than 30 hours per week:

17% of WOMEN

12% of MEN

INDUSTRY

Mean pre-tax income:

female: $69,000

male: $98,000

More women tend to choose franchises in sectors with a lower average

pre-tax income.

The most popular industries for women are:

Travel & Hospitality | Child Services | Advertising & Sales

Source: Franchise Business Review,

as of June 2019

8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

offers flexible work hours and a way to escape

the 9-to-5 grind. Many of our travel advisors

get to make their own schedules and be there

to support aging parents, care for family

members and enjoy time with their kids while

others are able to supplement a retirement

income giving them the ability to travel to

bucket list destinations.”

Over at MaidPro, flexibility is also a key

benefit of franchise ownership. Spitzer, who

is a single mother of two teenagers and one

college student says she is fortunate to have

great staff so she can work from home when

needed, travel, and have a lot of flexibility,

Another perk of franchising is the support

offered from the franchise brand and from

fellow franchisees. This support coupled with

a proven business system and established

brand gives franchisees a strong foundation to

build both a business and a life.

“Wild Birds Unlimited has been a wonderful

opportunity for 23 years,” said Ellen

Davis a Wild Birds Unlimited franchisee

in Franklin, Massachusetts. “This franchise

has allowed me a great lifestyle to raise two

children and become a great business person.

I am respected in my community by all my

customers and my fellow franchisees. Working

within the franchise gives you the extra

support you need to become a leader in your

field and your community.”

Thanks to the hundreds of opportunities

across nearly every industry, there are franchises

available at almost every price point.

Salena Simpson, who owns a We Insure

franchise, says the cost of entry was much less

for her franchise when compared to opening

a restaurant business, for example, or a

non-franchised business that did not provide

access to systems, sales and support.

POPULAR INDUSTRIES FOR

WOMEN FRANCHISEES

Fitness

This year two fitness brands made

our top franchises for women list:

30 Minute Hit and Burn Boot Camp.

Despite becoming millionaires at the age

of 26, Burn Boot Camp founders, Devan and

Morgan Kline, say that their business isn’t

about the money. “We measure our success

largely on the impact we have,” Devan Kline

said, “People want to be a part of something

bigger than themselves.”

Deanna Loychuk, president and co-founder

of 30 Minute Hit, a leading fitness franchise

and women’s only boxing gym, says that 75%

of their franchise owners are women, while

the remaining 25% are largely husband and

wife teams.

“Women today are looking to make a

difference in the world,” said Loychuk. “We are

hearing from our female franchisees they want

to have a more rewarding career and want to

impact other women’s lives through a positive,

supportive ‘communiHITy!’”

Jodie Peck, owner of a 30 Minute Hit

franchise in Halifax, Nova Scotia, decided she

wanted to buy a franchise after attending the

gym herself: “I fell in love with the focus on

feeling good about myself, and the positive

empowerment of women—I wanted to be part

of that! I love seeing how happy members are

when they are at the gym—this happens every

single day!”

According to our most recent independent

surveys, 91% of women franchisees in the fitness

sector say they enjoy franchise ownership

and 86% would recommend their franchise

system to a friend.

Not only do fitness franchisees feel a sense

of purpose and positivity in their work, they

can also benefit from good work-life balance.

While many franchisees struggle with worklife

balance challenges, nearly two-thirds of

franchise owners at 30 Minute Hit and Burn

Boot Camp report they have a good lifestyle

balance between work and home.

“I would say the best thing about owning a

30 Minute Hit franchise is the flexibility,” said

Stacey Firth. “I’m a mom and I get to spend

lots of time with my kids: that was my whole

goal when I opened. Franchising has completely

changed my life.”

The fitness industry has seen notable

growth over the last couple of years. In a

Guidant Financial and Lending Club survey,

it was reported that fitness businesses are the

third most popular industry for entrepreneurs.

According to IBISWorld, as the healthconscious

community continues to expand, so

do the number of fitness franchises; as of May

2019, there were nearly 10,000 gyms with an

estimated 72,000 people employed.

So, if you are a health conscious entrepreneur,

who is looking to invest in the fitness

industry without the extensive ramp up time

typically required with a new small business, a

fitness franchise might be a great choice for you.

Senior Care

This year five senior services brands

made our top franchises for women list.

These brands include Senior Care

Authority, Homewatch CareGivers,

Assisting Hands, Home Care

Assistance, and Visiting Angels.

By 2050, today’s senior population will

nearly double, according to the U.S. Census

Bureau. Most of these seniors prefer to live

at home, driving the demand for home care

businesses, an AARP survey reports.

“Home care provides opportunities for

socialization, mental stimulation, physical

well-being, and brings meaning and purpose

in life to seniors,” said Barbara Schuh, vice

president of franchise operations for Home

Care Assistance.

It may come as little surprise that women

are thriving in the senior homecare space.

Home Care Assistance reports that 60% of

their North American franchises are owned by

women. “Women are initially attracted to our

franchise opportunity due to our industry, financials

and strong female leadership” said Schuh.

Beth Brown, a Home Care Assistance

franchise owner in Palm Beach, Florida

notes, “Women make great franchisees for a

multitude of reasons. We possess a strong ability

to communicate and collaborate, which is

imperative to succeed. A good franchisee is

constantly learning and is willing to reach out

and communicate with fellow franchisees,

colleagues, and customers in order to grow.

Women are always willing to help, as well as

ask for help when they need it.”

If a senior care franchise sounds appealing,

now is a great time to invest. The nation’s

population of older adults is experiencing

unprecedented growth. According to U.S.

Census data, the nation’s 65 and older

population is expected to nearly double over

the next 30 years.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9


FBR SPECIAL REPORT

Bermari Rodriguez, Dream Vacations Franchisee in Orlando, Florida.

Travel

This year two travel brands made

our top franchises for women list.

These brands include Cruise Planners,

An American Express Travel

Representative and Dream Vacations.

You might think travel agents are a thing

of the past, but you’d be mistaken. Consider

these stats: According to Cruise Planners, the

cruising industry has seen growth each year

for the last 30 years, with double-digit growth

during the last 10 years. Land-based vacations

and all-inclusive resorts are also at an all-time

high with record-breaking volume.

So, if you’re looking for a smart investment

in an industry that offers flexibility and remote

working options, you may want to consider

the travel segment. Nearly 70% of women

franchisees who own a Franchise Business

Review top-rated brand are happy with their

work-life balance and 88% say they enjoy

owning their franchise.

Founder and CEO of Cruise Planners,

Michelle Fee, had three young children when

she launched the Cruise Planners franchise

with her business partners in 1995. Over the

past 25 years, Fee has built a franchise system

that offers parents the chance to run a business

and be present for their families, or pursue

other interests that are not always possible

while maintaining a traditional 9 – 5 job. With

steady growth, Cruise Planners is now the

largest remote travel agency network.

“Franchisees can take this business to

whatever level they want to take it to. Some

are stay-at-home moms, others are retirees,

and others have turned this franchise into

something way more than I ever expected,

making high into the six-figures,” Fee said.

Debbie Fiorino, COO of Dream Vacations

says, “Women are naturally attracted to

owning home-based businesses. For those

who are stay-at-home moms, the Dream

Vacations franchise provides flexibility for

our owners to set their own hours. Many of

our “mompreneurs” are not only successful

business owners, but they are active in the

PTA and able to actively participate in their

children’s after-school activities.”

While many travel franchise concepts

offer the potential for work life balance, it’s

important to remember that any new business

will require significant dedication to get

up and running—and maintaining healthy

work life as a business owner is not always as

simple as it sounds.

“Finding a work-life balance is a daily

struggle,” said Jenifer Breaux, who owns a

Dream Vacations franchise. “My husband

has been extremely supportive of my vision.

We make date nights and time for us and,

of course, regular family vacations once a

quarter. We have also created a support team

to help with our two kids who have special

needs. Making a plan and using a scheduler

always ensures there is time for everyone

including my clients, which has been instrumental

for the entire family.”

FINDING THE BEST FRANCHISE

OPPORTUNITY FOR YOU

In addition to the three industries mentioned

above, there are many more sectors in which

women excel. On this year’s Top Franchises

for Women list, the award-winning brands

represent several industries, including:

• Food

• Retail

• Real Estate

• Business Services

• Advertising & Sales

• Cleaning & Maintenance

• Child Services

• Health & Beauty

Women entrepreneurs from our Top Franchises

for Women’s list say that franchising is

a great fit for them and their goals. In a recent

Franchise Business Review study where nearly

9,000 women in franchising were surveyed, a

whopping 87% said that they enjoyed owning

and operating their own business. The vast

majority said they would do it all over again.

When you’re ready to compare your

options, there are hundreds of franchise

brands to choose from, which is why it is so

important to do thorough research. Ultimately,

you want to find a brand that will meet

your expectations and help you achieve your

dream of business ownership while giving you

the lifestyle you desire.

Examining the reviews and feedback from

other franchise owners is one way to get

unbiased advice from other entrepreneurs

who have already made the leap into franchise

ownership and have first-hand experience

with the brands you are considering.

To assist you in this process, Franchise

Business Review surveyed over 8,800 women

franchise owners from over 250 of today’s

leading franchise brands. Each survey participant

was asked 33 benchmark questions about

their franchisor that focused on areas such as

leadership, training, and core values as well as

16 more personal questions concerning their

business lifestyle and overall enjoyment of

running their franchise. If you think franchising

might be the right opportunity for you,

this year’s top list is a great place to start.

“Take the risk. You will never know the

outcome of your efforts unless you actually

try it,” said Jeaneen Salisbury, a Minuteman

Press franchisee. “If I had never opened my

business, I would have regretted not trying.”

10 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

* 30 Minute Hit — more on p. 42

Boxing & kickboxing circuit

* 360clean

Commercial cleaning services

* ActionCOACH — more on p. 38

Business coaching

Survey

Date

June

2018

Sep.

2018

Jan.

2019

Start-Up

Investment

$100,000 –

$165,000

$3,750 –

$11,050

$61,250 –

$108,441

Cash

Requirement

Total

Units

$40,000 83

$5,000 79

$40,000 775

THE LIST

Best of the Best:

Top Franchises

for Women

* Amazing Athletes — more on p. 33

Early childhood development

April

2019

$25,000 –

$55,650

$17,500 95

* American Poolplayers Association

Pool league

— more

on p. 35

Sep.

2018

$20,523 –

$28,408

$20,763 324

Assisting Hands

In-home senior care

Sep.

2018

$77,050 –

$149,000

$45,000 130

* Brightway Insurance

Financial services

Budget Blinds

Custom blinds and window coverings

Burn Boot Camp

Women’s fitness center

* College Hunks Hauling Junk & Moving

Junk removal services

* Cruise Planners — more on p. 31

Travel agency

Drama Kids

Drama programs

* Dream Vacations

Travel agency

Estrella Insurance

Financial services

* FASTSIGNS — more on p. 39

Visual business communications

* Fish Window Cleaning

Window cleaning

— more

on p. 41

Jan.

2019

Sep.

2018

Oct.

2018

March

2019

Oct.

2018

Dec.

2017

Oct.

2018

Feb.

2018

Nov.

2018

Nov.

2018

$89,488 –

$178,916

$110,140 –

$230,870

$142,330 –

$349,150

$89,300 –

$208,000

$695 –

$10,995

$28,800 –

$58,000

$3,245 –

$21,850

$49,950 –

$84,000

$197,172 –

$313,136

$83,225 –

$146,200

$75,000 187

$64,950 1,150

$150,000 178

$65,000 110

$10,995 2,570

$30,000 232

$3,500 1,303

$25,000 –

$50,000

130

$80,000 699

$60,000 –

$150,000

271

“The support and training

is incredible. From IT to

accounting to the weekly

webinar educational

series and onsite Boot

Camp training, FAM and

convention opportunities,

Cruise Planners supplies

me with all the tools

I need to continue to

grow my business at

an astounding rate.”

– Cruise Planners Franchise Owner

Freedom Boat Club

Members only boat club

March

2019

$144,200 –

$193,700

$38,000 168

Help-U-Sell Real Estate

Real estate

Sep.

2018

$29,650 –

$67,650

$2,500 102

* Home Care Assistance

In-home senior care

Sep.

2018

$77,775 –

$245,250

$80,000 175

* Homewatch Caregivers — more on p. 37

In-home senior care

Sep.

2018

$83,000 –

$141,500

$50,000 201

JumpBunch

Youth sport & fitness

Aug.

2018

$45,800 –

$59,300

$15,000 89

Kampgrounds of America/KOA

Camping services

May

2018

$27,500 –

$4,462,925

$7,500 515

Keller Williams

Real estate

May

2018

$183,947 –

$336,995

$183,947 –

$336,995

959

KidsPark

Children’s play park

* Kona Ice

Frozen treats

Oct.

2018

July

2018

$215,500 –

$405,500

$124,750 –

$147,550

$50,000 –

$65,000

19

$20,000 1,070

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 11


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Learning Express

Children’s retailer

Sep.

2018

$199,875 –

$384,150

$125,000 125

“Having been a part of

the franchise for years,

the support only gets

better and better!”

* MaidPro

House cleaning & maid services

* Mosquito Joe

Mosquito control services

N2 Publishing

Private neighborhood publications

Oct.

2018

Feb.

2018

Nov.

2018

$74,560-

$204,450

$90,600-

$135,500

$975 –

$5,650

$75,000 276

$50,000 288

$975 –

$5,650

763

– MaidPro Franchise Owner

NextHome

Real estate

Oct.

2018

$14,500 –

$212,600

$3,500 –

$7,500

360

Nothing Bundt Cakes

Snack retailer

May

2019

$408,187 –

$588,587

$150,000 293

* Office Pride

Commercial cleaning services

Sep.

2018

$59,500 –

$107,200

$85,000 137

* Our Town America

Advertising services

Sep.

2018

$63,300 –

$86,250

$70,000 60

* Payroll Vault Franchising

Payroll services

Aug.

2018

$49,000 –

$74,119

$42,850 –

$70,569

42

* Pinch A Penny

Pool supplies retailer

Sep.

2018

$289,375 –

$411,200

$150,000 254

Pizza Factory

Fast Casual

Aug.

2018

$372,000 –

$562,000

$90,000 108

Rhea Lana’s

Children’s consignment

Dec.

2018

$19,050 –

$38,950

$15,000 96

* Sandler Training

Business consulting & coaching

April

2018

$97,525 –

$114,500

$79,000 267

“Pinch A Penny, Inc.

offers more training

and support than we

could possibly take

advantage of. They are a

first class organization!”

– Pinch A Penny Franchise Owner

Sanford Rose Associates

Recruiting services

* Senior Care Authority

Assisted living placement services

Snapology

STEM/STEAM programs & activities

* Soccer Shots

Youth sports

* Supporting Strategies

Bookkeeping services

Feb.

2019

Oct.

2018

June

2018

Dec.

2018

March

2019

$108,250 –

$143,580

$52,350 –

$78,150

$40,000 –

$90,000

$41,034 –

$53,950

$77,130 –

$102,390

$108,250 94

$50,000 –

$150,000

57

$34,900 104

$38,000 236

$100,000 93

The @WORK Group

Recruiting services

Feb.

2019

$154,000 –

$231,000

$150,000 71

The Drybar

Hair salon

Aug.

2018

$644,070 –

$1,348,360

$50,000-

$56,500

89

* TSS Photography — more on p. 40

Sports, school & event photography

July

2018

$20,415 –

$74,725

$10,500 179

* Two Men and A Truck — more on p. 31

Moving services

March

2019

$179,000 –

$585,000

$80,000 –

$190,000

387

* Visiting Angels

In-home senior care

July

2018

$83,085 –

$128,885

$57,950 641

Welcomemat Services

Printing & marketing services

June

2018

$60,960 –

$89,710

$47,000 75

* Wild Birds Unlimited

Nature retailer

Oct.

2018

$150,867 –

$260,991

$40,000 –

$50,000

340

12 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Featured, Award-Winning Brand

Looking for the Perfect

Encore Career?

Get Onboard with Cruise Planners

Joel Wilder, of DeBary, Florida, was a nurse

administrator for a surgical facility in Florida

when he first climbed aboard the Carnival

Fantasy in 1994 to set sail for the Bahamas.

After his maiden voyage, he got hooked on

cruising and soon was booking vacations for

groups of friends. Now a veteran cruiser with

more than 20 cruises under his belt, Wilder

thought, “I can do this.” Wilder’s career transition

has him set up for a lucrative retirement.

Wilder is one of more than 2,500 people

working from home as franchise owners of

Cruise Planners, an American Express Travel

Representative. Named one of the top 200

franchise opportunities for 2019 by Franchise

Business Review and the No. 1 travel

franchise to own by Entrepreneur magazine,

Cruise Planners is a home-based travel business

offering cruises, guided land tours and

all-inclusive resort vacations to customers

throughout the United States. Its nation-wide

network of home-based travel agents enjoy

open territories and can sell travel to anyone

in United States.

Wilder made his career transition from

nurse to home-based travel advisor after considerable

thought and research into dozens of

franchise opportunities. Today, he is a member

of Cruise Planners’ “Millionaires Club,”

although he first came aboard as a part-time

franchisee with no professional travel agency

experience. “I started looking at what we could

do as we got older to supplement our income

and have something to do after we retired,”

Wilder said. “We looked at a lot of different

franchise opportunities, at first, to see what

was out there and narrowed it down quickly to

Cruise Planners and one other company.”

As it turns out, pursuing a travel agency

franchise was one of the best retirement careers

Wilder could have imagined for himself. Now

retired from nursing for six years, Wilder initially

worked part time for eight years before

Joel Wilder, Cruise Planner’s Franchisee aboard the Norwegian Getaway Cruise Ship.

he made the leap to full time—and he hasn’t

looked back. He’s grown his Cruise Planners

travel business year over year since he joined

the franchise in 2005, and last year, for the first

time, sold more than $2 million in travel.

“I tell people, don’t be afraid. Cruise Planners

held my hand every step of the way and

was always supportive,” Wilder said. “If you

work hard at this business and use the tools

they provide you, you won’t fail.”

Besides incredible travel opportunities,

here are some other perks Cruise Planners’

franchisees enjoy:

• You can work from anywhere, as long as

you have access to the Internet.

“For a quick vacation, if I visit my parents, or

even go on a short cruise, we have the tools

we need to answer phone calls and book

travel just about anywhere in the world—and

I have,” Wilder said.

Joel Wilder

From: DeBary, Florida

Cruise Planners Owner Since: 2005

Former Career: Nurse Administrator

Favorite Places to Cruise: Mediterranean,

Northern Europe, Alaska

• You aren’t always “on call.” Cruise

Planners agents cover for one another.

“Cruise Planners is like a family. We have

buddies [other franchise owners] who can

cover for us if we need them to. And right

now, my buddy is in South Africa, so I am

taking care of everything for him while he’s

gone. It’s a nice way of unplugging,” Wilder

said.

• You can expect great support:

Cruise Planners only supports its agents.

“The tipping point for me in choosing

Cruise Planners is that the other agency I

was looking at advertised (competing trips)

in the Sunday paper. You don’t have to compete

with Cruise Planners. After all, if I am

buying a business, I want someone who can

help me,” Wilder said.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 13


FBR SPECIAL REPORT

Dave Rodrigues

From: Phoenix, Arizona

Cruise Planners Owner Since: 2012

Former Career: Director at American Express

Favorite Places to Cruise: Italy, Greece

and European River Cruises

Dave Rodrigues, Cruise Planner’s Franchisee cruising on the Rhone River in France with Uniworld River Cruise.

marketing, and business development support

from my Cruise Planners coach. They provide

excellent resources—you just have to have the

entrepreneurial spirit to make it happen.”

Bitten by the travel bug, Rodrigues

embarked on his first cruise in 2005 and finds

it to be one of the easiest ways to see a lot of

the world in a short period of time. So far, he’s

traveled to the Caribbean, Europe, and Asia

via cruise ships. It’s this type of experience that

clients find valuable, he said.

“Because I have traveled all over the world,

clients contact me because I have experienced

these destinations first-hand; my consultation

gives me an edge over a call center of agents

who haven’t really traveled,” Rodrigues said.

He also credits Cruise Planners for helping

him achieve the American dream. Rodrigues,

originally from Canada, moved to the United

States in 2000 and became a citizen in 2010.

“I feel like I am a success story from that

perspective,” he said.

Looking to make a career transition or

brainstorming retirement income ideas?

Consider the following advice:

FIND YOUR ENCORE CAREER

IN THE TRAVEL INDUSTRY

Dave Rodrigues of Phoenix, Arizona, now in

his late-40s, was able to retire from his fulltime

management role at American Express,

thanks to Cruise Planners. After 22 years in

the corporate world, Rodrigues felt it was time

to fulfill his dream of owning his own business.

He looked at a wide range of top franchise

opportunities, from restaurants to travel,

before zeroing in on Cruise Planners in 2012.

“I didn’t even realize there was an option to

consider a travel franchise because I thought

travel agencies were brick and mortar—plus, I

didn’t realize travel agencies still exist, and are

alive and thriving,” he said.

Cruise Planners’ affiliation with American

Express cemented his decision, and soon

Rodrigues began working his travel business

part time. After spending more than two

years logging between 60-70 hours between

both jobs, he knew he had to make a career

transition. Although the logical financial

choice initially would have been to stay with

his corporate job, Rodrigues said he found

supporting his travel clients to be more

rewarding—which led him to ultimately leave

his corporate job in 2015. Today, Rodrigues

has two associates working under him,

and like Wilder, is also a member of the

Millionaires Club.

“It’s been four years now and I haven’t

looked back one day,” he said. “Every year

sales have grown, and I haven’t had a dip

despite people thinking that the travel industry

has been impacted by terrorism or Zika or

incidents in the cruise industry. The opposite

has been true in terms of growth.”

Although he started small—his first booking

was an Econo Lodge—Rodrigues said he

kept networking and trying ideas provided

to him by other travel agents and the Cruise

Planners corporate office. He said “yes” to

every event and found it easy to have conversations

with people about travel.

“Not having any previous industry experience,

when I heard about the concept of

different sales levels and what it took to join the

Millionaires Club, I wasn’t even thinking that

was a possibility,” he said. “But the franchise

model makes it so easy to get off the ground.

I was able to go from not having any experience

selling travel to tapping into technology,

• Work part-time until you get your

franchise off the ground.

“The challenge is that we don’t get paid until

people actually travel. That could be three

months to a year out. It’s difficult to dive

right in unless someone is supporting you

financially during that time,” Rodrigues said.

• Choose a franchise you are

passionate about.

“Had I bought a Subway franchise, I might

have been able to do alright, but there would

be a good chance I might find myself disenchanted

with what I purchased later. Go for

something you are passionate about and put

everything you have into it—and you will be

successful,” Rodrigues said.

• Be willing to try ideas out of your

comfort zone.

“One great thing about Cruise Planners is

that they do travel and adventure shows—

which has provided me the opportunity to

do shows in San Diego, San Francisco, and

Denver. I get business coming to me through

these venues as well,” Rodrigues said.

14 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

MAKE A CAREER TRANSITION THAT

REFLECTS YOUR TALENTS

Carolyn Leibowitz, originally from Connecticut,

sang in a talent show on Royal Caribbean

International’s Sovereign of the Seas in the

1990s and wowed the crowd with her talent.

The hostess aboard the ship, who happened

to be sitting next to Leibowitz’s mother, asked

her, “Who is that girl?”

“My mother said, ‘That’s my daughter.’

I met the hostess, and she said, ‘You should

come work for us at Royal Caribbean,’”

Leibowitz recalled.

Following up on that offer, Leibowitz (who

graduated from the Berklee College of Music

in Boston, Massachusetts) sent the hostess a

tape of her performance at a New York City

venue and ended up working for the cruise line

as an entertainer. She even met her husband on

the Royal Caribbean’s Majesty of the Seas.

After marrying her husband, the two

worked in shoreside operations at Pier 88 in

New York City, where she eventually met and

worked for a woman who sold travel. Leibowitz

remembers thinking, “Why am I working

for someone else when I can work for myself?”

“I looked into cruise franchises and thought

everything about Cruise Planners was great,”

said Leibowitz. “I said to my husband, ‘We are

going to Florida and I am buying a franchise.’”

Leibowitz, her husband, and two sons followed

her to Palm City, Florida 13 years ago,

and today they are part of the Cruise Planners

Millionaires Club.

“It’s been an amazing ride; I never imagined

I could actually do this and be able to

watch my kids grow up and attend every one

of their sporting events,” she said. “Now I am

putting them through college and my business

is paying for my kids to go to school.”

Her business, which mostly focuses on

cruise travel, has grown enough for her to add

three associates to the team—split between

Tampa, Florida; New Smyrna, Florida; and

Staten Island, New York. One associate has

been with Leibowitz for five years, and the

other two joined a year ago from Royal Caribbean

International. Leibowitz said she fully

intends to expand her business to keep her

busy well throughout her retirement years.

For investors who wonder whether travelers

will still rely on agents to book their vacations,

Leibowitz reassures them that seniors and

millennials may surf the internet for vacation

Carolyn Leibowitz, Cruise Planners Franchisee, and her husband visiting Alaska.

Carolyn Leibowitz

From: The Northeast

Cruise Planners Owner Since: 2012

Former Career: Entertainer for Royal

Caribbean International and shoreside

operations specialist

Favorite Places to Cruise: Anywhere on

Royal Caribbean ships

ideas, but ultimately, they desire customer

service and expertise from trusted agents.

Through time, she said, people realized that

the internet worked well as a research tool, but

it doesn’t carry the trust factor that travelers

need to feel comfortable booking travel.

“With everything going on with credit

cards and fraud, people can be nervous to

make purchases online. Also, people want

customer service again. They realize how

valuable it is,” she said.

Ultimately, Leibowitz’s passion for travel

continues to drive her to network and represent

the Cruise Planners brand wherever she

goes. She also enjoys growing and learning

about travel and plans to do so well into her

retirement years.

“My husband, Leslie, who owns the business

with me, intends to someday quit his

current job and work with me full time,” she

said. “I never realized I could do as well as I

do owning my own business…this has always

been my calling, and when I look back I realize

that my journey was set up for me to end

up as a business owner with Cruise Planners.”

Take Your Career to the Next Level with Cruise Planners

Joel, Dave, and Carolyn each weighed their career goals, interests, and what they were

looking for from a franchise before they joined Cruise Planners. Becoming a Cruise

Planners business owner is well in reach for most people and, it is one of the lowest

cost franchises you can own, you only need as little as $10,995 in cash to get started.

You don’t need to be a world traveler, either; you just need to share a passion for

travel and a desire to bring excellent customer service to clients planning land and sea

vacations. If you have an entrepreneurial spirit and are ready to begin an encore career

that will let you see the world, Cruise Planners could be right for you.

For more information about franchising with Cruise Planners visit

www.franchisebusinessreview.com/top-franchises/cruise-planners

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15


FBR SPECIAL REPORT

Maggie and John Schissler, Chicken Salad Chick Franchisees in Fort Worth, Texas.

Investing in a Food Franchise

Fierce competition and high initial investments make this

a segment for a select few

Food franchises are everywhere. With new

locations popping up each day, more food

is being served to hungry customers, more

opportunity is available to ambitious entrepreneurs

and more jobs are being added to the

economy. Big name brands like McDonald’s,

Wendy’s and Chick-fil-A have helped drive

the growth of the food and beverage franchise

industry. As the most popular segment in all of

franchising, the food industry now represents

more than a third of all existing franchises—

and it is only expected to grow.

People love food and hold true affinities

for their favorite brands. So it’s no surprise, as

entrepreneurs look to franchising, they flock

to their favorite food franchises.

“Food franchises are great business opportunities to

look at because there will always be a demand. With the

right people, support and systems in place, the restaurant

business can prove to be a very lucrative one.”

But, be warned. Though the right entrepreneur

can join a highly satisfied group of

franchise owners in the food and beverage

industry, the wrong operator could succumb to

the compounding challenges of the famously

difficult and fiercely competitive industry:

— Scott Deviney, CEO of Chicken Salad Chick

high investment costs, razor thin margins,

long exhausting hours, ever-changing customer

tastes, and near-constant employee

turnover.

Will you excel in a food and beverage

franchise? Hopefully we can help you figure

16 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

that out and if you figure yes, our list of Top

Food and Beverage Franchises is a great place

to start your search. Each brand is one that has

received high marks in franchisee satisfaction.

Franchisee Satisfaction in the Food and Beverage Sector

A SUPER-SIZED INVESTMENT

Initial investments in the food sector are notoriously

high. When looking at the 25 brands on

this year’s Franchise Business Review Top Food

Franchises list, initial investments range from

$45,000 for a Happy and Healthy Products

franchise, all the way up to $3,000,000

for a Wendy’s Company franchise. By the time

the location’s first customers have eaten,

wiped their lips clean and waved goodbye,

most franchisees will have stocked their

kitchen, settled their franchise fees, paid rent,

covered renovations and made initial payments

on a smorgasbord of expensive tools

and equipment.

Expenses add up fast, and if you are

anticipating to recoup your initial investment

quickly, prepare to be disappointed—margins

in the food sector, especially in the early days

of a location, are routinely thin. With high

costs and low margins, there is not a lot of

room for guesswork. It is important for franchisees

who want to succeed to have a firm

grasp of the numbers: What are your main

costs? Which costs can you control and which

costs are relatively fixed? And is there sufficient

consumer demand to cover those costs and

generate an income?

Amanda Bennett, owner of PJ’s Coffee in

New Orleans explains, “From a unit economics

standpoint, it’s important to understand

your primary costs, which include cost of

goods and labor, as these will be your largest

operating expenses. Additionally, it’s important

to understand the industry, ensure the

product or service isn’t too niche, and collect

market intelligence to confirm your location

isn’t in an over saturated area.”

IS IT WORTH IT? SURE CAN BE.

Despite the considerable investment, the food

and beverage industry continues to grow.

U.S. restaurant industry sales will reach a

record high of $863 billion this year, up 3.6%

over last year, according to a report by the

National Restaurant Association.

According to Franchise Business Review

survey data, the average median income for

food franchise owners is $126, 866.

85 %

enjoy operating

their business

79 %

would recommend

their franchise brand

to others

For restaurateurs who can keep up with

changing trends and handle the demands of

the hospitality industry, the food and beverage

sector has some appealing perks.

For one, there will always be demand. As

long as people need to eat, there will be no

shortage of hungry customers. Choose the

right product, build a good team, manage your

costs effectively, pick a strong location and the

demand will be yours for the taking.

“Food franchises are great business

opportunities to look at because there will

always be a demand. With the right people,

support and systems in place, the restaurant

business can prove to be a very lucrative one,”

confirms Scott Deviney, the CEO of Chicken

Salad Chick.

RECIPE FOR SUCCESS

Operating a food and beverage franchise can

be an exhilarating and rewarding experience.

It can also be incredibly taxing and stressful.

It is not for everyone. Those expecting a ‘set it

and forget it’ operation need not apply.

In addition to the high initial investment

and thin margins, it’s also reasonable for

new owners to expect to work long hours,

face fierce competition and almost constant

employee turnover. Last year, The New York

Times reported 37% of National Restaurant

Association members identify labor recruitment

as their top challenge, up from 15% just

two years prior. With unemployment rates

at record lows, the trend is only expected

to worsen.

A passion for product is a must. “It all

starts with the food. You have to love the food

you’re serving, and you have to have a passion

for creating great guest experiences at every

visit,” says Terri Snyde, chief marketing officer,

69 %

overall satisfaction

with franchise

79 %

would “do it again”

knowing what they

know today

executive vice president and board member at

Checkers and Rally’s.

Despite all the challenges, franchisees

who are passionate about the food they are

serving and experiences they are providing

can find operating a food and beverage franchise

immensely gratifying. They’ll all agree:

there’s something special about a food and

beverages business. People love a great food

experience and when they leave, they can’t

wait to come back.

HIGH SATISFACTION

Food franchisees are generally happy business

owners; 85% of food franchisees surveyed by

FBR say they enjoy operating their franchise

and 79% say they would do it all over again if

given the opportunity. It is important to note

that overall satisfaction in the food sector

tends to run a bit lower when compared to

other industries. However, there are several

top brands on this year’s list that far exceed

industry benchmarks. These brands include:

Kona Ice, Captain D’s, Chicken Salad Chick,

Nothing Bundt Cakes, Tropical Smoothie

Cafe, Lennys Grill & Subs, Rising Roll

Gourmet, Pizza Ranch, The Wendy’s Company,

Pizza Factory and Wingstop among others

(see page 18 for the full list).

It is not by accident that food and beverage

franchise owners are regularly a pretty satisfied

group. Franchisors put the fate of their

brand almost wholly in the hands of their

franchisees. One bad apple can truly ruin the

bunch. Now more than ever, word of a bad

experience at one location can travel quickly

and jeopardize the reputation of others. For

that reason, franchisors carefully pick their

Continued on page 19.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 17


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Food Franchises

of 2019

A&W Restaurants — more on inside front cover

Fast casual

BIGGBY COFFEE

Beverages

Bruster’s Real Ice Cream

Ice cream

Captain D’s

Fast casual

Survey

Date

Jan.

2019

April

2019

July

2018

July

2018

Start-Up

Investment

$269,000 –

$1,213,000

$166,350 –

$324,100

$270,250-

$1,324,000

$771,000 –

$1,003,000

Cash

Requirement

$150,000 –

$250,000

Total

Units

963

$20,000 254

$270,250-

$1,324,000

181

$350,000 523

“I am pleased to be part

of this brand. I love

working with the

executive team as they

genuinely care about our

success. Every year they

are making us better

with technology and

systems they bring us.

– Checkers & Rally’s Franchise Owner

* Checkers & Rally’s

Quick-service restaurant

* Chicken Salad Chick — more on p. 38

Fast casual

Church’s Chicken

Quick-service restaurant

* Donatos Pizza — more on p. 36

Quick-service restaurant

East Coast Wings & Grill — more on p. 42

Casual dining

Fazoli’s ® Restaurants

Fast casual

* Firehouse Subs

Quick-service restaurant

* Happy & Healthy Products

Ice cream/Yogurt/Frozen treats

July

2018

June

2018

April

2018

July

2018

April

2018

May

2018

March

2019

Feb.

2018

$203,600 –

$945,000

$483,000 –

$648,000

$348,300 –

$1,556,300

$375,500 –

$699,900

$434,568 –

$927,930

$1,098,000 –

$1,739,818

$131,150 –

$928,405

$45,000 –

$90,000

$250,000 882

$150,000 120

$650,000 1,585

$200,000 161

$250,000 36

$250,000 268

$90,000 1,037

$45,000 –

$90,000

65

* Hungry Howie’s Pizza & Subs

Quick-service restaurant

— more on

back cover

Nov.

2018

$228,300 –

$475,000

$100,000 –

$300,000

545

“Happy and Healthy

Products has always

provided me with

unlimited support

from day one. Their staff

is always friendly and

ready to assist me no

matter what question

I have for them.”

– Happy & Healthy Products

Franchise Owner

Jason’s Deli

Fast casual

* Kona Ice

Frozen treats

Lenny’s Sub Shop

Quick-service restaurant

Nothing Bundt Cakes

Snack retailer

Pizza Factory

Fast Casual

Pizza Ranch

Fast casual

* PJ’s Coffee — more on p. 41

Quick-service restaurant

Rising Roll (Franchising Concepts)

Fast casual

Taziki’s Mediterranean Cafe

Fast casual

March

2019

July

2018

July

2018

May

2019

Aug.

2018

Sep.

2018

April

2019

July

2018

Sep.

2018

$905,891 $905,891 261

$124,750 –

$147,550

$188,216 –

$396,146

$408,187 –

$588,587

$372,000 –

$562,000

$1,127,500 –

$2,526,500

$168,566 –

$566,000

$150,000 –

$425,000

$323,000 –

$819,000

$20,000 1,070

$75,000 96

$150,000 293

$90,000 108

$325,000 216

$75,000 100

$30,000 19

$500,000 90

Teriyaki Madness

Fast casual

April

2019

$255,199 –

$560,850

$255,199 –

$560,850

22

The Wendy’s Company

Quick-service restaurant

July

2018

$300,000 –

$3,000,000

$2,000,000 6,564

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

Tropical Smoothie Cafe

Fast casual

Wingstop

Quick-service restaurant

Oct.

2018

July

2018

$198,050 –

$335,000

$346,775 –

$733,249

$125,000 541

$600,000 725

18 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Left: Kona Ice serving line; Middle: PJ’s Coffee Velvet Ice drink; Right: Patrick Shannon, multi-unit Hungry Howie’s Franchisee in Michigan.

Continued from page 17.

franchisees and generally do a good job providing

support.

Tony Lamb, CEO of Kona Ice explains

simply, “We do a lot to make franchisee satisfaction

our #1 metric that we track. After all,

how can you add one more franchisee if the

existing franchisees aren’t happy?”

Successful and satisfied food franchisees:

• Manage costs effectively

• Provide strong leadership

• Maintain a passion for their product

FOOD TRENDS

Generally speaking, demand for served food

isn’t going away anytime soon. But, customer

tastes and industry trends shift frequently

and can do so swiftly. When considering a

food franchise, it is important to understand

the long-term viability of potential brands.

What concepts are best for today’s consumer

and what brands will match demand into the

future?

In talking with franchisees and franchisors

named to Franchise Business Review’s top

franchises lists, convenience and health are

the trends most notably gaining momentum.

No longer is a visit to a food franchise solely

seen as an indulgence to be had on a special

occasion or after a long day. Instead, busy

customers, disinterested in shopping, cooking

and cleaning are looking for easy, healthy

meals that save time and simplify their lives.

Food franchises are starting to respond. Six in

10 family-dining, casual-dining and fast-casual

operators say their takeout sales are higher

than they were two years ago, according to the

National Restaurant Association.

But, if you’re hesitant to look into your crystal

ball to try and predict the future, another

approach is to explore tried and true models.

Through decades of shifting tastes and trends,

there have been a select few products that have

stuck around: Coffee, for example.

“The most common question we receive

from prospective franchisees is around the

future of the coffee industry. Since coffee is

a $48 billion industry in the United States

alone and is the caffeine source for over 75%

of Americans, the outlook of coffee is stronger

than ever,” said Ryan Stansbury, vice president

of franchise development at PJ’s Coffee.

Pizza, another.

“When it comes to pizza, 37% of Americans

eat pizza once a week, and 68% consume

it at least once a month,” explained Steve Jackson,

president and CEO of Hungry Howie’s

Pizza. “Even with changing trends, restaurant

concepts are able to adapt to consumer preferences,

providing the ability for brands to

constantly be offering customers options they

desire.”

EXPLORING TOP FOOD FRANCHISES

When you’re ready to compare your options,

there are hundreds of food and beverage franchise

brands to choose from, which is why it

is so important to do thorough research. Ultimately,

you want to find a brand that will meet

your expectations and help you achieve your

dream of business ownership while giving you

the lifestyle you desire.

Examining the reviews and feedback from

other franchise owners is one way to get

unbiased advice from entrepreneurs who have

already made the leap into franchise ownership

and have first-hand experience with the

brands you are considering.

To assist you in this process, Franchise

Business Review surveyed over 3,300 franchisees

from many of today’s leading food

franchise brands. Each survey participant

was asked 33 benchmark questions about

their franchisor that focused on areas such as

leadership, training, and core values as well as

16 more personal questions concerning their

business lifestyle and overall enjoyment of

running their franchise.

Food franchises offer an exciting environment

for business owners who don’t mind

making a bigger financial investment, working

long hours, and managing a large and diverse

workforce. Food operators remain some of

the most passionate in all of franchising,

and while the investment is typically higher,

so is the potential for returns—especially for

franchisees that own the real estate that their

businesses operate in. If you are interested

in pursuing franchise ownership in the food

sector, this year’s list of the Top 25 food and

beverage franchises is a great place to start.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 19


FBR SPECIAL REPORT

Left: Anna and Dan Larson, Soccer Shot’s Franchisees in Minneapolis, Minnesota; Right: Frantz Jean Baptiste, We Insure Franchisee in Hollywood, Florida.

The Service Sector Is Ripe

with Franchise Opportunities

Low overhead and high margins make the service sector

an appealing option for many

Three years ago, David and Lynn Lepak decided

to add a deck onto their home so they could

enjoy the outdoors with family and friends.

But shortly after their deck was finished, they

realized they had a terrible mosquito problem.

After researching pest solutions, they decided

to test one on their front yard. “We truly were

astonished at how well it worked. We have two

dogs that always used to get ticks and after

using the service, they were not harmed and

we no longer have the tick problem,” remarked

the Lepaks.

Not only did the Lepaks find a solution

for their mosquito problem, they discovered

an appealing business opportunity. “Business

ownership was always something we were

interested in, and after having such a positive

experience with this mosquito prevention

service, we thought it would be a great business

venture,” they said. Today, the Lepaks are

proud owners of a Mosquito Joe franchise in

Waukesha County, Wisconsin.

Mosquito Joe is just one of thousands

of business opportunities available in the

consumer services sector. A recent Plunkett

Research report estimates the U.S. consumer

services sector was worth $70 billion in

2018—and it is expected to grow to $89 billion

by 2024. Beyond the demand and growth in

the sector, service businesses are appealing

for several reasons including their low cost,

low overhead, and flexibility, not to mention

the wide selection of opportunities within the

sector.

“Service franchises aren’t necessarily right

for everyone but for many they are a terrific

investment option,” said Charlie Kerr, president

of the Drama Kids franchise system.

“Many service concepts (like Drama Kids) are

low overhead, high margin models, and can be

very easy to start small and allow the franchise

owner to scale the business rapidly. Many

service franchises also offer the opportunity to

make a real difference in the lives of customers

(students and parents in our case) and the

franchise owner’s community.”

In our 2019 list of Top Service Franchises,

we examine the best franchise opportunities

to pursue in the Services sector. Top brands

span the gamut from child services to home

services to financial services and more. But,

before you start inquiring to franchise companies,

you probably have a few questions about

the service segment. Below, we’ll walk through

some of the most common questions we hear

from prospective franchises like ‘How much

does it cost?,’ ‘Am I the right fit for a service

franchise?,’ and the ever popular ‘How much

money can I make?’.

20 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

HOW MUCH DOES IT COST TO START

A SERVICE FRANCHISE?

One of the appeals of the services sector is

the low barrier to entry. And, because many

service businesses do not require a brick and

mortar location, you will not have to pay the

additional infrastructure costs that come with

most retail franchises.

This year, the top service franchise brands

had initial investments that started as low as

$975 and climbed over $500,000. The median

average initial investment was $90,000.

When considering any franchise investment,

it is important to factor in additional

costs beyond the initial investment, as well.

These costs include:

• Marketing/Advertising Costs: This fee

is mandated by the franchisor to pay for

national and local advertising efforts.

Sometimes it is a percentage of sales

while, other times, it is a set fee.

• Royalties: A monthly fee collected by

your franchisor in exchange for permission

to use their brand and business

model. Typically, this is a percentage of

gross sales that ranges from 4% - 12%. In

other cases, the royalty is a set fee.

• Materials/Supplies: Costs for materials

and supplies will be both affordable and

high quality given that franchisors will

have established deep-rooted relationships

with their suppliers. Materials

will be less expensive because of the

franchise’s collective buying power.

HOW MUCH MONEY CAN YOU MAKE

OWNING A SERVICE-BASED FRANCHISE?

‘How much money can I make?’ is usually one

of the first questions we hear when talking

to prospective franchisees. Unfortunately for

prospective franchisees, franchise systems will

not promise nor guarantee that you will make

a certain amount per year. However, based on

our research, franchisees who own a service

business that has been ranked by Franchise

Business Review, earn an average median

income $91,461 per year.

Of course, it is important to remember that

there is a difference between business profit

and owner income. Prospective franchisees

often confuse a business’s profits with their

potential annual income/salary, which is a big

mistake. As a business owner, before you can

“pay yourself,” you often have to pay business

taxes, debt repayments on loans, and reinvest

in your business (that new piece of equipment

you need, or the new signage you’re required

to buy, for example). While your business may

grow to be quite profitable, your actual takehome

income could be substantially lower.

Franchise systems also follow different

business models, which can significantly

affect your profitability. “People considering

buying into a service franchise should

consider the long-term revenue generating

opportunity,” explained Michael Miller, CEO

and co-founder of the Brightway Insurance

franchise system. “Brightway, for example,

pays ‘royalties’ when a piece of new business is

sold and again when that policy renews (every

six or 12 months). This residual income builds

over time, helping you to grow faster and

faster each year. In other service franchises,

you earn revenue once for a sale and need to

go make another sale each time to earn that

revenue. With Brightway, you enjoy residual

income that grows over time as you continue

selling new business year-over-year.”

Service businesses also tend to be attractive

because they are scalable. “Our recurring revenue

business model with compelling and scalable

unit economics provides an offering that is

very attractive to entrepreneurs seeking to start

their own business, “ said Lou Schager, president

of the Mosquito Joe franchise system.

Service Sector Franchisee Makeup:

61% male

6%

male/female partnerships

63%

have a bachelors

degree or higher

32% female

For those seeking flexibility and freedom,

service franchises can be a great choice.

Michelle Fee, the founder and CEO of Cruise

Planners, explained how Cruise Planner’s

franchisees can choose how they want to grow

their business. “If you want to build your business

to a certain level and stop because you

want to go to kids’ sporting events you can; if

you want to be the million-plus producer you

can do that as well. People join for different

reasons,” she said.

WHO MAKES THE BEST SERVICE

FRANCHISE OWNERS?

“There is no magic answer to this question,”

said Kerr. “It definitely needs to be someone

who is committed to making the investment

of time and money to make their business

successful. Good people skills and a strong

customer service mentality are also very

important.”

As Kerr noted, franchisees in the services

space must not only have a strong entrepreneurial

interest but they must also enjoy working

with others and have a sales mentality.

“The best franchisees are those who want to

grow a career in sales. You’ve got to be a people

person, not someone that wants to be caught

up in the administrative part of the job,” said

We Insure CEO Philip Visali.

The majority of franchisees

are between ages 45 and 64

36% of franchisees live in the Southern

U.S., with the Northeast, Midwest and

West each representing around 20%

*Statistics depicted above based on19,500 franchisees in the service sector who were surveyed.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 21


FBR SPECIAL REPORT

Although service franchisees come from

varying backgrounds, most enjoy hands-on

work, with many possessing a specific skill

or trade experience. “Our best franchisees

like having their hands in the business. If

they want a hands-off business model, we’re

probably not the right choice,” said David

Hicks, CEO of HomeVestors of America®, a

franchise company that buys and sells “ugly”

houses.

Hicks explained that business, especially in

the real estate industry, can be very competitive.

Agents fight to close deals, and making a

sale turns into a game. This is not the case with

HomeVestors; everyone wants one another to

succeed, and HomeVestors prides itself on

their team mentality.

Top 5 Service Segments by

Average Reported Income

Real Estate

$138,678

Business Services

$97,317

General Services

$96,633

Home Services

$91,277

Advertising and Sales

$71,392

One of the major perks of franchise ownership

is the community you buy into—not only

do you receive support from the corporate

team but also from your fellow franchisees.

You’ll frequently hear the phrase “in business

for ourselves, not by ourselves.”

In the services sector, community extends

beyond the franchise system. Justin Bredeman,

CEO of the Soccer Shots franchise

system explained how their franchise system

prioritizes the communities in which they

work, a common sentiment you’ll often hear

from service-based franchises that rely on

strong community relationships to ensure

businesses growth.

“The ideal franchisee for a service franchise

is someone who is passionate and invested. A

service franchise is about the impact and the

people. It is not simply a transaction or a ‘set

it and forget it’ business model—it’s a relationship,”

said Bredeman. “A franchisee has to be

hungry, humble and smart and willing to put

in the hard work—knowing that hard work

will bring them satisfaction when they see the

end result, both financially and in the impact

they are making on their consumers.”

In summary, the best service franchise

owners have at least one of the following characteristics:

• Loves working with people

• Sales and service oriented

• Likes to take an active role in

their business

• Enjoys forging strong community

relationships

• Thrives as part of a team but can also

work independently

• Self-motivated

• Entrepreneurial and dedicated to growth

ARE FRANCHISEES IN THE SERVICE

SECTOR HAPPY?

Overall, franchisees in the service sector are

generally pretty happy. Eighty-eight percent

of franchisees of service brands who were surveyed

by FBR say they enjoy operating their

franchise and 87% say they would recommend

it to a friend.

One of the best resources you can tap into

as a prospective franchisee is current franchise

owners. They are a great source of unbiased

information and can give you a good sense for

what it is really like to own a specific franchise

business. At Franchise Business Review, we

survey franchise owners on your behalf to

help you narrow down the best franchise

opportunities. When researching franchise

options, the Lepaks talked to several franchisees.

“They had nothing but great things to say

about the business and how happy they were

about being franchisees,” said the Lepaks.

It’s also important to note that the highest

rated franchise companies prioritize franchisee

satisfaction. Steve Dregits, a Soccer Shots

franchisee believes Soccer Shots was rated so

highly by franchisees because their system

genuinely cares about the success and development

of each other. “It’s not uncommon

for franchisees to communicate struggles,

success, and new ideas on a regular basis,”

he said. “Plus, we all believe in the central

mission to positively impact the lives of every

child we serve.”

WHAT ARE THE BEST SERVICE-BASED

FRANCHISES?

As a prospective franchisee, our annual

Franchise Business Review Top Franchises

Guide is a great place to start your franchise

research. Over the past 18 months, our team

at Franchise Business Review has surveyed

nearly 19,500 franchisees across 174 brands

to find out exactly how satisfied they are with

their franchise business. Our Top Services

Franchises list represents the best of the best

that franchising has to offer in the Services

sector. You can use this list to narrow down

your options.

If there is one thing every franchisor and

franchisee agrees on it’s that you must do

your due diligence. As Kerr advised, “Do your

research. Know exactly what the franchisor

provides and offers, how training and support

work, who the competition is and how the

company is innovating to stay ahead of the

competition. Also, speak with several existing

franchisees to learn about their experience

with the corporate headquarters and just as

importantly, to gauge the company’s culture.”

You can learn more and access additional

information and resources on our website

www.FranchiseBusinessReview.com.

22 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Satisfaction in the Service Industry By Sector

Would Do It Again

Enjoy

Overall Satisfaction

Would Recommend

Advertising & Sales

77

89

90

91

Automotive

69

81

85

85

Business Services

69

79

85

83

Child Services

69

78

87

83

Cleaning & Maintenance

64

73

78

82

Education

66

76

80

84

Financial

54

63

65

75

Fitness

62

73

75

83

Health & Beauty

51

59

60

73

Home Services

62

70

76

79

Pet Services

65

77

81

83

Real Estate

61

75

79

83

Services

64

72

78

82

Sports & Recreation

69

80

82

85

Travel & Hospitality

0 10 20 30 40 50 60 70 80 90 100

Average Score on 100-Point Scale

69

82

84

85

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 23


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Service

Franchises of 2019

* 360clean

Commercial cleaning services

* ActionCOACH — more on p. 38

Business coaching

Aire-Master of America

Commercial hygiene service

Survey

Date

Sep.

2018

Jan.

2019

Nov.

2018

Start-Up

Investment

$3,750 –

$11,050

$61,250 –

$108,441

$39,584 –

$142,400

Cash

Requirement

Total

Units

$5,000 79

$40,000 775

$50,000 113

* Amazing Athletes — more on p. 33

Early childhood development

April

2019

$25,000 –

$55,650

$17,500 95

* American Poolplayers Association

Pool league

— more on

p. 35

Sep.

2018

$20,523 –

$28,408

$20,763 324

“I think Amazing Athletes

is taking all the right

steps to support us!”

Anago Cleaning Systems

Commercial cleaning services

* APEX Leadership Co (APEX Fun Run)

School fundraising program

Auto Appraisal Network

Automotive appraisal services

Jan.

2019

Oct.

2018

Feb.

2018

$197,000 –

$298,000

$81,500 –

$104,200

$12,000 –

$30,000

$197,000 –

$298,000

46

$40,000 100

$3,000 –

$10,000

27

– Amazing Athletes Franchise Owner

Baby Boot Camp

Fitness programs

Nov.

2017

$6,050 –

$13,179

$4,570 –

$5,480

81

Better Homes and Gardens Real Estate

Real estate

Jan.

2019

$65,170 –

$540,000

$100,000 304

Bin There Dump That

Residential dumpster rentals

March

2018

$72,200 –

$127,600

$50,000 –

$45,200

160

* Brightway Insurance

Financial services

Jan.

2019

$89,488 –

$178,916

$75,000 187

“It is staggering how much

progress the home office

has made over the last

15 years. Mind blowing.

We can always do better

and I feel like the home

office spends every

waking hour striving

towards perfection.”

– Cruise Planners Franchise Owner

Budget Blinds

Custom blinds and window coverings

* CertaPro Painters

Painting

* College Hunks Hauling Junk & Moving

Junk removal services

Complete Weddings + Events

Wedding & event services

Critter Control

Wildlife control & removal

* Cruise Planners — more on p. 31

Travel agency

Drama Kids

Drama programs

* Dream Vacations

Travel agency

— more on

p. 41

Sep.

2018

Feb.

2018

March

2019

Oct.

2018

Sep.

2018

Oct.

2018

Dec.

2017

Oct.

2018

$110,140 –

$230,870

$134,750 –

$169,500

$89,300 –

$208,000

$30,350 –

$48,650

$47,500 –

$82,000

$695 –

$10,995

$28,800 –

$58,000

$3,245 –

$21,850

$64,950 1,150

$80,000 483

$65,000 110

$10,000 200

$8,075 –

$52,075

83

$10,995 2,570

$30,000 232

$3,500 1,303

* DreamMaker Bath & Kitchen

Home remodeling

June

2018

$133,350 –

$321,225

$200,000 –

$400,000

36

Estrella Insurance

Financial services

Feb.

2018

$49,950 –

$84,000

$25,000 –

$50,000

130

Fastest Labs

Drug alcohol & DNA testing services

Dec.

2017

$74,650 –

$88,900

$50,000 26

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

* FASTSIGNS — more on p. 39

Visual business communications

* Fibrenew

Leather & vinyl repair services

Nov.

2018

Nov.

2018

$197,172 –

$313,136

$75,000 –

$101,800

$80,000 699

$20,000 –

$100,000

250

24 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

* Fish Window Cleaning

Window cleaning

Nov.

2018

$83,225 –

$146,200

$60,000 –

$150,000

271

* Five Star Painting

Painting

Oct.

2018

$61,600 –

$136,150

$24,450 170

FPC National

Recruiting services

Oct.

2018

$86,300 –

$130,100

$120,000 62

FRSTeam

Home restoration

Green Home Solutions

Mold remediation

Help-U-Sell Real Estate

Real estate

HomeSmart International LLC

Real estate

Nov.

2018

Dec.

2018

Sep.

2018

Nov.

2018

$32,000 –

$380,500

$30,000 –

$75,000

$29,650 –

$67,650

$65,000 –

$205,000

$25,000 –

$35,000

$30,000 –

$75,000

46

141

$2,500 102

$20,000 102

“Image One will fly out

to help a franchise

owner exceed their

expectations.”

– Image One Franchise Owner

* HomeVestors of America — more on p. 6

Realty renovation

Dec.

2018

$56,000 –

$426,250

$70,000 900

House Doctors Handyman Service

Home improvement

April

2019

$89,300 –

$124,450

$89,300 –

$124,450

27

* HouseMaster

Professional home inspections

Oct.

2018

$60,100 –

$106,150

$42,500 309

* Image One

Commercial cleaning services

June

2018

$57,110 –

$123,700

$15,000 103

InXpress

Business shipping

March

2019

$85,600 –

$169,990

$25,000 352

JumpBunch

Youth sport & fitness

Aug.

2018

$45,800 –

$59,300

$15,000 89

Keller Williams

Real estate

May

2018

$183,947 –

$336,995

$183,947 –

$336,995

959

* Kitchen Solvers

Home remodeling

* MaidPro

House cleaning & maid services

Miracle Method Surface Refinishing

Bathroom & kitchen remodeling

Miracle-Ear

Hearing aids

* Molly Maid

Cleaning services

* Mosquito Joe

Mosquito control services

Motto Mortgage

Brokerage services

N2 Publishing

Private neighborhood publications

Sep.

2018

Oct.

2018

July

2018

Nov.

2018

Oct.

2018

Feb.

2018

Oct.

2018

Nov.

2018

$65,765 –

$90,535

$74,560 –

$204,450

$75,000 –

$138,000

$119,000 –

$287,500

$110,000 –

$153,200

$90,600 –

$135,500

$48,000 –

$68,000

$975 –

$5,650

$75,000 51

$75,000 276

$40,000 –

$50,000

162

$75,000 1,441

$50,000 475

$50,000 288

$12,000 82

$975 –

$5,650

763

“Office Pride is always

willing to listen to ideas

and suggestions that

their franchise holders

make. They are constantly

trying to research and

develop new training

and support to help us

be successful.”

– Office Pride Franchise Owner

Nextaff

Staffing solutions

May

2018

$98,800 –

$148,000

$100,000 69

NextHome

Real estate

Oct.

2018

$14,500 –

$212,600

$3,500 –

$7,500

360

* Office Pride

Commercial cleaning services

Sep.

2018

$59,500 –

$107,200

$85,000 137

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 25


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Top Service

Franchises of 2019

* Our Town America — more on p. 34

Advertising services

Oxi Fresh Carpet Cleaning

Carpet cleaning

Paul Davis

Emergency home services

Survey

Date

Sep.

2018

Jan.

2019

Aug.

2018

Start-Up

Investment

$63,300 –

$86,250

$40,000 –

$60,000

$215,390 –

$449,700

Cash

Requirement

Total

Units

$70,000 60

$38,900 388

$300,000 322

* Payroll Vault Franchising

Payroll services

Aug.

2018

$49,000 –

$74,119

$42,850 –

$70,569

42

Precision Concrete Cutting

Concrete maintenance services

May

2019

$150,000 –

$176,500

$100,000 56

PropertyGuys.com

Real estate

Aug.

2018

$50,000 –

$100,000

$50,000 89

* PuroClean — more on p. 36

Property emergency repair services

Sep.

2018

$72,732 –

$190,582

$100,000 –

$150,000

264

* Remedy Intelligent Staffing — more on p. 35

Staffing solutions

Jan.

2019

$151,840 –

$258,280

$100,000 615

“[Sandler Training] does an

excellent job supporting

the professional and

personal growth of the

franchisee network. The

conferences as well as

marketing support help

each franchisee develop

their market.”

– Sandler Training Franchise Owner

* Sandler Training

Business consulting & coaching

Sanford Rose Associates

Recruiting services

Service Team of Professionals

Restoration services

Shack Shine

Gutter cleaning & window washing

ShelfGenie

Shelving solutions

Showhomes Home Staging

Home staging

Sit Means Sit Dog Training

Dog training

* Snap-on Tools — more on p. 4

Automotive services

April

2018

Feb.

2019

Sep.

2018

July

2018

Dec.

2018

Jan.

2019

Nov.

2018

Sep.

2018

$97,525 –

$114,500

$108,250 –

$143,580

$78,600 –

$138,500

$50,250 –

$97,050

$68,600 –

$103,750

$45,300 –

$78,000

$45,000 –

$93,850

$172,207 –

$375,265

$79,000 267

$108,250 94

$56,000 34

$40,000 38

$75,000 172

$10,000 55

$45,000 125

$38,000 –

$53,366

4,794

Snapology

STEM/STEAM programs & activities

June

2018

$40,000 –

$90,000

$34,900 104

* Soccer Shots

Youth sports

Dec.

2018

$41,034 –

$53,950

$38,000 236

Sotheby’s International Realty

Real estate

Jan.

2019

$194,650 –

$627,000

$63,650 –

$206,000

607

Stratus Building Solutions

Commercial cleaning services

Feb.

2018

$4,350 –

$72,850

$2,000 –

$20,000

1,747

* Supporting Strategies

Bookkeeping services

March

2019

$77,130 –

$102,390

$100,000 93

Surface Specialists Systems

Home remodeling

May

2018

$43,200 –

$56,000

$25,000 48

TeamLogic IT

IT services

Oct.

2018

$160,000 –

$160,000

$60,000 176

TGA Premier Sports

Youth sports

Feb.

2019

$16,300 –

$67,350

$16,300 –

$67,350

125

The @WORK Group

Recruiting services

Feb.

2019

$154,000 –

$231,000

$150,000 71

26 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

* The Glass Guru

Window restoration

* The Maids

Cleaning & maid services

Town Money Saver

Advertising services

* Truly Nolen of America — more on p. 37

Pest control

* TSS Photography — more on p. 40

Sports, school & event photography

Oct.

2018

April

2019

March

2019

April

2019

July

2018

$64,150 –

$183,000

$76,100 –

$164,650

$5,700 –

$17,000

$50,200 –

$293,000

$20,415 –

$74,725

$64,150 89

$60,000 1,208

$5,000 –

$12,500

49

$35,000 339

$10,500 179

“The corporate franchise,

as a whole, has been

very helpful and

accommodating in

the overall growth

and development of

my individual franchise.”

* Two Men and A Truck — more on p. 31

Moving services

March

2019

$179,000 –

$585,000

$80,000 –

$190,000

387

– The Glass Guru Franchise Owner

United Country Real Estate

Real estate

Oct.

2018

$16,290 –

$42,510

$15,000 453

We Insure

Insurance services

Sep.

2018

$25,000 –

$100,000

$50,000 –

$100,000

86

Weed Man

Lawn care

Aug.

2018

$68,453 –

$85,513

$50,000 674

Weichert Real Estate Affiliates

Real estate

Sep.

2018

$50,000 –

$324,700

$50,000 –

$324,700

483

Welcomemat Services

Printing & marketing services

WOW 1 DAY PAINTING

Painting

YESCO

Visual business communications

June

2018

Dec.

2018

March

2019

$60,960 –

$89,710

$67,000 –

$129,500

$64,300 –

$350,000

$47,000 75

$50,000 53

$60,000 110

Visit www.FranchiseBusinessReview.com

for more Top Franchise opportunities for 2019.

“Comprehensive nature

of the training is second

to none. As I became

active within the IFA, I

quickly saw the difference

between what Weed Man

provides and much of the

rest of the franchising

ecosystem. Weed Man

is head and shoulders

above the competition.”

– Weed Man Franchise Owner

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 27


FBR SPECIAL REPORT

Featured, Award-Winning Brand

Is a Mobile Business the Way to Go

in Today’s Economy?

On-the-go franchises offer the ultimate in customer convenience

The temperatures in Maine in early March are

frigid. As I sit down to type this, the temperature

hovers around -1 degree. So, when my car

battery called it quits last night (for the third

and final time in one day), as the sun and the

temperatures dropped, I understood; it had

fought a good fight working hard through

countless New England winters, but now it

was done and even a jump from a neighboring

car wasn’t going to bring it back to life.

So, I called my lifeline: AAA. You might be

familiar with AAA as the roadside assistance

service that can help you out of a jam if your

tire blows out or your battery dies. But did

you know that they can also perform diagnostic

testing and replace certain parts like

your battery, right there on the spot? What I

anticipated to be a half-day ordeal (getting my

car towed to the garage, calling in late to work,

finding alternative transportation for my kids,

etc...) ended up being a 45-minute battery

diagnosis and replacement right there in the

parking lot of the Golden Harvest Supermarket

on a frigid Wednesday night in Maine. Just

like that, a major inconvenience turned into a

minor annoyance, quickly remedied thanks to

the AAA mobile business model.

AAA may have been an early pioneer of

the mobile business model, but today they are

certainly not alone. In fact, mobile businesses

are now so popular that they can be found

serving customers across several industries

from food to automotive to manufacturing.

For aspiring entrepreneurs interested in opening

a mobile business, a mobile franchise can

be great alternative to starting a business from

scratch—as a franchise model can offer a pathway

to profitability and all the support of the

corporate brand.

28 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Mobile franchises have proven attractive

for both businesses and consumers, offering

low overhead and convenience. In today’s

on-demand world, mobile franchises are

proving especially effective as consumers

expect—and appreciate—convenience more

than ever before.

“A mobile franchise concept offers the

ultimate customer convenience because the

store comes to them. This offers the customer

immediate satisfaction in products and service,”

explained Tom Kasbohm, director of

the Snap-on Tools franchise system, which is

one of the world’s largest non-food franchises

with over 4,600 franchises worldwide. “Our

Snap-on Tools franchisees literally drive their

20 foot plus ‘Showroom on Wheels’ directly to

customers place of employment and provide

innovative solutions to the customer in the

bays where the customer is performing their

critical tasks.”

Mobile franchises offer a few major benefits

to business owners:

1. Low Overhead. You typically are not

required to purchase or lease real estate.

2. Convenience. You do not need to wait

for the customer to come to you since you

bring the store to them.

3. No Experience Necessary. When you

invest in a franchise you are investing in a

proven and established system. You will be

provided with training and support available

throughout the life of your agreement.

Kasbohm explained how Snap-on Tools

franchisees benefit from investing in an

established franchise system. “Snap-on is

recognized by our customer base and beyond

with a 99 year legacy of innovation in the

design, manufacturing and distribution of

high-quality products and productivity solutions,”

he said. “The franchisee offers solutions

from over 33,000 Snap-on branded products

and another 6,500 products the franchisee can

make available to their customers.” This brand

recognition and extensive product set is what

makes Snap-on (and other mobile franchise

brands) so appealing when compared to starting

a mobile business from scratch.

Snap-on Tools Franchisee

AFFORDING A MOBILE FRANCHISE

Mobile franchises, just like brick and mortar

franchises, are offered at nearly all investment

levels. At Snap-on Tools, the estimated total

initial investment to begin operations typically

ranges from $172,207 to $375,265. When

researching franchise opportunities, you can

find detailed costs and financial data in the

Franchise Disclosure Document (FDD). In

addition to the initial franchise fee, there are

often cash requirements you must meet, as

well as ongoing royalty fees and marketing

fees. The FDD lists all of these costs and fees in

detail and is available free for any prospective

franchisee. Serious investors should review

the FDD with their financial advisor and a

franchise lawyer.

There are also several avenues for financing

a franchise including SBA loans, ROBS,

portfolio loans and in certain cases, franchisor

financing. At Snap-on Tools, prospective

franchisees may be able to take advantage

of affiliate financing. “Our affiliate Snap-on

credit may offer franchise financing. The outof-pocket

expenses, if utilizing the Franchise

Finance Program, ranges between $37,999 to

$55,377,” said Kasbohm. “That includes funds

of between $12,491 to $18,350 for working

capital to be used in the first three months

of operations.”

READY TO GET BEHIND THE WHEEL?

There are many options to consider as you

research mobile businesses. If you’re considering

a mobile franchise in the tool industry, you

may want to consider Snap-on Tools. Snap-on

Tools is proud to be the only franchise in the

tool industry to be recognized for 12 consecutive

years with a “Franchise Satisfaction

Award” from Franchise Business Review.

To learn more about Snap-on Tools franchise opportunities

go to www.franchisebusinessreview.com/top-franchises/

snap-on-tools.

Snap-on Tools Company LLC, Kenosha, WI. Minnesota Franchise Registration No.F-2327

2801 80th Street, Kenosha, Wisconsin 53143

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 29


FBR SPECIAL REPORT // MARKETPLACE

2019

TOP 200

FRANCHISES

ADVERTISING & SALES

N2 Publishing

* Our Town America — more on p. 34

Welcomemat Services

Town Money Saver

Discovery Map

AUTOMOTIVE

* Christian Brothers Automotive

* Snap-on Tools — more on p. 4

RNR Tire Express

Mighty Auto Parts

Auto Appraisal Network

Tint World

Grease Monkey

BUSINESS SERVICES

* Sandler Training

* FASTSIGNS — more on p. 39

Sanford Rose Associates

YESCO

* Minuteman Press

* ActionCOACH — more on p. 38

The @WORK Group

* Supporting Strategies

* Remedy Intelligent Staffing — more on p. 35

FPC National

Dale Carnegie

Nextaff

CHILD SERVICES

* Soccer Shots

JumpBunch

TGA Premier Sports

Young Rembrandts

The Little Gym

KidsPark

High Touch High Tech

Drama Kids

* TSS Photography — more on p. 40

Snapology

College Nannies, Sitters + Tutors

Today’s leading brands based

on FBR’s owner satisfaction data.

*Full Satisfaction Report Available

at FranchiseBusinessReview.com

CLEANING & MAINTENANCE

* MaidPro

Aire-Master of America

Anago Cleaning Systems (Master Franchisors)

* Molly Maid

* Office Pride

Jan-Pro (Master Franchisors)

* 360clean

Oxi Fresh Carpet Cleaning

* Image One

Two Maids & A Mop

Stratus Building Solutions (Master Franchisors)

You’ve Got MAIDS

Buildingstars (Master Franchisors)

EDUCATION

* The Goddard School

Online Trading Academy

* Mathnasium

* The Learning Experience

Huntington Learning Center

Creative World School

LearningRx — more on p. 41

The Tutoring Center

FINANCIAL SERVICES

* Payroll Vault

Estrella Insurance

* Brightway Insurance

Motto Mortgage

We Insure

Family Financial Centers

FITNESS

Orangetheory Fitness

* Crunch Fitness

* 30 Minute Hit — more on p. 42

Planet Fitness

Burn Boot Camp

Baby Boot Camp

Gold’s Gym

The Camp Transformation Center

BUSINESS SERVICES

Nextaff

Initial Investment: $98,800 – $148,000

Cash Requirement: $100,000

Total Units: 69

Nextaff develops and implements Workforce

Strategies for small and mid-sized businesses

and is one of the largest companies in the

staffing industry. As a franchise owner you will

gain access to our expertise, technology, back

office support, proven marketing and business

development resources. Using our X-FACTOR,

you’ll be able to stand out from the crowd and

provide custom recruiting strategies to your

clients—and have the data to back it up. The

ideal candidate has experience in B2B sales,

profit and loss responsibility, a positive attitude

and is active in the business. Staffing experience

a plus but is not required.

For more information on Nextaff opportunities,

call (913) 562-5614, email cdaniel@nextaff.

com or visit www.nextaff-franchise.com.

BUSINESS SERVICES

Supporting Strategies

Initial Investment: $77,130 – $102,390

Cash Requirement: $100,000

Total Units: 93

Supporting Strategies provides outsourced

bookkeeping and operational support services

for small businesses, We Pay their Bills, Pay their

People, recognize their revenue, and perform

a formal month end close for all of our clients.

Our franchise opportunity is your chance to take

advantage of the rising demand for outsourced

accounting support services. We’ve developed

a proven, scalable business model with highly

automated systems and processes to deliver

cost-effective accounting services to clients.

Furthermore, our low overhead and variable

cost delivery model enable franchisees to

closely match costs to revenues. This low cost,

home based, recurring revenue model has high

earnings potential.

See page 32 for additional top franchises.

Visit FBR50.com for brand details.

For more information on Supporting Strategies

opportunities, call (978) 479-2871, email

steve@supportingstrategies.com or visit

www.supportingstrategiesfranchise.com.

30 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FEATURED

Franchisee

Now’s the time.

Make your move and join the TWO MEN

AND A TRUCK® family! Offering local

and long-distance moving, packing,

and unpacking services for home and

business customers. There’s never been

a better time to join the nation’s first and

largest franchised moving company.

96% customer referral rate

7.5 million moves & counting

$2.2 average unit volume

Ongoing year-over-year growth

888.519.0843 | franchise.twomenandatruck.com

This advertisement is not an offering to sell a franchise. An offering can be made only by Franchise Disclosure Document that has been registered with and approved by

the appropriate agency in your state if your state requires such registration. Individual franchise performance will vary. *$2.2 million is the average annual gross sales in

2018 for franchises that have been in operation at least five years. 70 of the 180 franchises in this group (39%) met or exceeded this average. New franchisees’ results

may differ from the represented performance. See Item 19 of the TWO MEN AND A TRUCK FDD.

Ronda Zeneri

Cruise Planners

Massillon, OH

Franchisee since 2001

What was it about the franchise model and/or

leadership that led you to purchase it? My

husband researched several, travel-related

franchises before we decided on Cruise Planners.

We were inspired by the team spirit of the

Home Office Team, and immediately felt like

part of the family after purchasing our franchise.

We were also impressed with the quality of our

training at STAR University and the continuous

support we received from our Business

Development Coaches.

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? Neither my husband or I had any

previous experience in the travel industry.

He has always been in sales, so he felt confident

that this was something that we could do. I had

no previous sales experience, but I ran my

own preschool for 16 years prior to purchasing

our franchise.

What things do you like most about your job?

I love helping my clients find the perfect vacation

experience that matches their hobbies and

lifestyle. Every day in travel planning is different

and I’m always learning something new.

How did you fund your franchise? Did you

receive any discounts/incentives? We purchased

our franchise in 2001 and are franchise number

43. We were happy to pay the price of the

franchise and didn’t receive any discounts.

HOME HELPERS HOME CARE:

OUTPACING THE INDUSTRY

FOR OVER 21 YEARS

Recognized as a 2019 Top-Low Cost Franchises and

Best of Home Care Endorsed National Provider

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? I would

advise prospective franchise buyers to just go

for it! I wished we had done this sooner! It’s

such a rewarding experience to be able to help

make memories for someone else. Just know

that Cruise Planners’ Home Office—and all of the

other franchise owners—have your back.

At Home Helpers, new territories are awarded every 11 days. Our success is due to our

unique system with world-class training and support. To learn more or to see if your

territory is available, call 1.844.899.8801 or visit www.HomeHelpersFranchise.com.

This advertisement is not a franchise offering and the information does not constitute an offer to sell, or the solicitation of an

offer to buy a Home Helpers Home Care franchise. A franchise offering may only be made by H.H. Franchising Systems, Inc.

through the delivery of its applicable Franchise Disclosure Document. Some states require franchisors to register the FDD prior

to advertising or offering a franchise in their state. H.H. Franchising Systems, Inc. is currently registered or otherwise excluded

or exempt in those states.

For more information about Cruise Planners

opportunities, call (888) 582-2150

or visit www.cruiseplannersfranchise.com/

travel-professionals.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 31


FBR SPECIAL REPORT // MARKETPLACE

2019 TOP 200

FRANCHISES

CHILD SERVICES

FOOD & BEVERAGE

* Kona Ice

Culver’s

Captain D’s

Nothing Bundt Cakes

* Chicken Salad Chick — more on p. 38

Lenny’s Sub Shop

Tropical Smoothie Cafe

Rising Roll Gourmet

LaRosa’s Pizzeria

Pizza Ranch

The Wendy’s Company

Pizza Factory

Wingstop

Fazoli’s ® Restaurants

Scooter’s Coffee

Hwy 55 Burgers Shakes & Fries

Church’s Chicken

Wings Etc.

Jason’s Deli

* Checkers & Rally’s

Taziki’s Mediterranean Cafe

* Donatos Pizza — more on p. 36

* The Haagen-Dazs Shoppe Company — more on

* Hungry Howie’s Pizza & Subs

p. 33

Penn Station

more on

back cover

Goodcents Deli Fresh Subs

Brioche Doree

East Coast Wings & Grill

* Happy & Healthy Products

Biggby Coffee

* PJ’S COFFEE — more on p. 41

HEALTH & PERSONAL SERVICES

Palm Beach Tan

Sport Clips

Fastest Labs

Sola Salon Studios

Drybar

My Salon Suite

FYZICAL Therapy & Balance Centers

Any Lab Test Now

101 Mobility

HOME SERVICES

Budget Blinds

* HouseMaster

* CertaPro Painters

Surface Specialists Systems

Home Services continued

* DreamMaker Bath & Kitchen

ASP – America’s Swimming Pool Co.

Miracle Method Surface Refinishing

* Five Star Painting

Garage Experts

* Kitchen Solvers

* Mr. Handyman

WOW 1 DAY PAINTING

* Mr. Appliance

Shack Shine

Bloomin Blinds

ShelfGenie

The Grout Doctor

Floor Coverings International

Closets By Design

California Closets

PET SERVICES

In Home Pet Services

Pet Supplies ‘PLUS’

Sit Means Sit

Dogtopia

REAL ESTATE

Keller Williams

NextHome

Sotheby’s International Realty

Epcon Communities

Better Homes and Gardens Real Estate

* HomeVestors of America — more on p. 6

ERA

Weichert Real Estate Affiliates

Coldwell Banker

Showhomes Home Staging

HomeSmart International

PropertyGuys.com

United Country Real Estate

Help-U-Sell Real Estate

Coldwell Banker Commercial

See page 33 for additional top franchises.

Visit FBR50.com for brand details.

RECREATION

* American Poolplayers Association — more on

p. 35

Kampgrounds of America/KOA

Goldfish Swim School

* Yogi Bear’s Jellystone Park

* APEX Leadership Co (APEX Fun Run)

Streamline Brands

Color Me Mine

Snapology

Initial Investment: $40,000 – $90,000

Cash Requirement: $34,900

Total Units: 104

Your Dream Business Awaits! Build your

future as you inspire the next generation with

Snapology. The demand for S.T.E.M. professionals

is growing rapidly and, therefore, so is the

demand for academic enrichment programs.

A Snapology franchise is truly unique. We like

to call ourselves the un-franchise. We value

collaboration, creativity, innovation, friendship

and support. Our curriculum suite of over 1000

hours of programming places equal emphasis

on academic enrichment, social development,

and fun. When children are actively engaged in

interactive learning activities, their creativity

flourishes. If kids are happy, then parents are

happy and your business will flourish. See

why Snapology is the fastest growing, S.T.E.M.

education franchise. Start Building a Better

Future Today!

For more information on Snapology

opportunities, call (407) 506-6239,

email jeffb@snapology.com or visit

www.snapology.com/franchise.

FOOD & BEVERAGE

A&W Restaurants

Initial Investment: $269,000 – $1,213,000

Cash Requirement: $150,000 – $250,000

Total Units: 963

Join the A&W Restaurant, Inc. family of

franchisees! This is a unique opportunity to join

a 100-year old iconic American brand being

run with the entrepreneurial spirit of a start-up.

With AUVs up 33% since 2011, we are pursuing

development in markets across the U.S. with

restaurant prototypes for Free-Standing, Gas

& Convenience, and In-Line retail centers. We

proudly offer our signature made-fresh-in-store

A&W Root Beer and Root Beer Floats, 100% U.S.

beef burgers, Hand-Breaded Chicken Tenders

and fried Wisconsin White Cheddar Cheese

Curds. Veteran discounts are available. Visit

AWFranchising.com and Let’s Get Started!

For more information on A&W Restaurants

opportunities, call (859) 721-2332 or visit

www.Awfranchising.com.

32 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


RETAIL

* Wild Birds Unlimited

* Pinch A Penny — more on p. 36

Rhea Lana’s

Learning Express

Zagg

Just Between Friends

* Big Frog Custom T-Shirts

SENIOR SERVICES

* Visiting Angels

* Home Instead Senior Care

Right at Home

* FirstLight Home Care — more on p. 35

Home Care Assistance

* Qualicare-Family Homecare

Assisting Hands

Home Helpers Home Care — more on p. 31

* Homewatch Caregivers

* Amada Senior Care

* CarePatrol

HomeWell Senior Care

Assisted Living Locators

* Senior Care Authority

SERVICES

Precision Concrete Cutting

Weed Man

* Truly Nolen of America — more on p. 37

* Two Men and A Truck

* Fish Window Cleaning

* Mosquito Joe

FRSTeam

Paul Davis

Bin There Dump That

* College Hunks Hauling Junk & Moving — more on

* PuroClean — more on p. 36

p. 41

Complete Weddings + Events

* U.S. Lawns

Property Damage Appraisers

Shine Window Care & Holiday Lighting

* Aire Serv Heating And Air Conditioning

Critter Control

* Mr. Electric

Sea Tow Services

TECHNOLOGY

TeamLogic IT

TRAVEL & HOSPITALITY

* Dream Vacations

* Cruise Planners — more on p. 31

Expedia CruiseShipCenters

Visit FBR50.com for brand details.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 33


FBR SPECIAL REPORT // MARKETPLACE

FOOD & BEVERAGE

HEALTH & BEAUTY

HEALTH & BEAUTY

Fazoli’s ® Restaurants

Initial Investment: $1,098,000 – $1,739,818

Cash Requirement: $250,000

Total Units: 268

Fazoli’s ® a premium quick-serve restaurant

that has been providing fast, fresh Italian

food at a great value for more than 30 years.

Their commitment to excellence is evident in

every detail—from their dedication to menu

innovation, a new modern restaurant design

and providing an unparalleled guest experience,

Fazoli’s ® has established itself as a leader in the

Quick-Service restaurant segment. With more

than 220 locations in 28 states, Fazoli’s ® has a

strong brand following with proven operational

systems and processes that assure excellent

financial performance by franchises. Fazoli’s ®

seeks franchisees who are interested in single- or

multi-unit ownership. Development incentives

available.

For more information on Fazoli’s ® Restaurants

opportunities, call (859) 825-6212

or visit www.ownaFazolis.com.

Sola Salon Studios

Initial Investment: $457,800 – $1,166,380

Cash Requirement: $500,000

Total Units: 455

With over 450 franchise and company-owned

locations across the U.S., Canada, and Brazil, Sola

Salon Studios is the largest salon suites concept

in the U.S. Founded in 2004 in Denver, Colorado,

Sola is home to over 12,000 independent,

career-oriented beauty professionals who are

experiencing the freedom of salon ownership.

Sola features a compelling, real estate-based

business model with minimal employees in an

Amazon-insulated industry. The Sola business

model is proven and the demand continues to

grow. Sola’s goal is to have 1000 domestic and

international locations.

For more information on Sola Salon Studios

opportunities, call (303) 377-7652,

email jim@solasalonstudios.com or visit

www.solasolanstudios.com.

Sport Clips

Initial Investment: $224,800 – $373,300

Cash Requirement: $200,000

Total Units: 1,840

Sport Clips Haircuts is a sports-themed

haircutting franchise specializing in haircuts

for men and boys in a 75 billion dollar growing

men’s grooming industry. We’ve helped almost

500 professionals like you use franchising as a

vehicle to financial freedom and greater time

Control ® in their life. Two distinct advantages:

A semi-absentee business model allows you to

continue with your day job while you build your

investment. With over 25 years of experience,

we have a winning formula for marketing,

training and support that has resulted in a 95.4%

franchise continuity rate. Ideal candidates have

leadership, managerial and communication skills

and enjoy sales, marketing, developing others

and being involved in your community.

For more information on Sport Clips

opportunities, call (855) 977-0495 or visit

www.SportClipsFranchise.com/FBR.

The Nation’s Premier New Mover Marketing Franchise

Helping Local Businesses Connect with

New Customers & Helping New Movers

Adjust to their New Community

2019 Top Franchise • 2019 Top Low-Cost Franchise • Top Franchise for Veterans

Top B2B Franchise • Top Multi-Unit Franchise • Top Innovative Franchise • Top Franchise for Women

Rated the #1 Advertising & Sales Franchise in 2018!

• Quick Ramp Up

• Home-based

• Flexibility

Quality of Life

• Scalable Business

• Residual Income

• Low Overhead

• Sales & Service

No Production

• Enhanced Mobile App

• Rated Top 50 Franchise for 14 Years 1

FBR 10-year Hall of Fame 1

FBR All-time Top Company 1

• 47-Year Industry Innovator

Ask us

about our

Veteran

Discount!

800.497.8360 X236 • OurTownAmerica.com

Our Town America, A Franchising Corporation

13900 US Highway 19 N | Clearwater, FL 33764-7238

MN Residents: Minnesota Franchise Registration No: F-6498 (Unit); F-7645 (RD)

NY Residents: This advertisement is not an offering. An offering can only be made

by a prospectus filed first with the Department of Law of the State of New York.

Such filing does not constitute approval by the Department of Law. 1 FranchiseBusinessReview.com

FR-20190517-FBR

34 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


NOW’S THE TIME TO MAKE YOUR

BIG

MOVE

Put your business development skills to work for you.

Take the next step forward in your career with a

Remedy Intelligent Staffing franchise.

Get your piece of the $161 billion staffing industry

with the resources and support of a national leader.

LEARN MORE ABOUT US!

ALICIA MILLER - FRANCHISE DEVELOPMENT

502-255-2297 | REMEDYFRANCHISE.COM

FEATURED

Franchisee

Steve Rattner

FirstLight Home Care

Pinellas County, Fla.

Franchisee since 2012

What was it about the franchise model and/or

leadership that led you to purchase it? What

compelled me to partner with FirstLight was

the extensive experience and success that

[co-founder and CEO] Jeff Bevis and his

leadership team had in the space. After meeting

with several leading brands, FirstLight was the

only brand that asked me why I wanted to be

in this business—the others just wanted to

talk about growth and financial opportunities.

FirstLight was highly interested in whether or not

I was a good fit for the culture they were trying to

create, which was very important to me.

From the very beginning, FirstLight has

provided top-notch branding and marketing

materials, a wonderful website and all of the

policies and procedures to get my business

started quickly and with significant impact.

Additionally, the support leadership provides is

exceptional, especially in the beginning when it’s

needed the most. FirstLight is a rapidly growing

brand in an industry that continues to explode

with growth. I’m excited to be a part of that.

I expect FirstLight to remain competitive in the

future by remaining focused on delivering highquality

service, offering new services that create

value, and by leveraging the growing number of

locations, owners and employees to help drive

down operating costs.

What do you like most about your job? The

best part of being a FirstLight franchisee is the

difference my staff has made in the community

over the years. I commend their continued

efforts to improve the quality of life and

provide peace of mind for our clients and their

loved ones. Recognizing and appreciating our

amazing employees who make this all happen is

extremely rewarding.

For more information about FirstLight Home

Care opportunities, call (877) 570-0002

or visit www.firstlightfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 35


FBR SPECIAL REPORT // MARKETPLACE

THE INDUSTRY

IS STARTING

TO NOTICE

A GREAT BUSINESS OPPORTUNITY

RIGHT IN YOUR BACKYARD

OWN THE RETAIL POOL SUPPLY AND SERVICE FRANCHISE

THAT HELPS YOU LIVE THE GOOD LIFE

Awarded Top 50

Franchisee Satisfaction by

Franchise Business Review

Ranked Top 500 Global

Franchise by Entrepreneur

Named Top 100

Game-Changer Franchise

by Franchise Dictionary

Magazine

2019 Best in Disaster

Restoration Services

by FranCompare

WHAT ABOUT YOU?

250+ RETAIL

LOCATIONS

IN FIVE STATES

YEAR-ROUND BUSINESS

IN RETAIL, SERVICE, AND

MAINTENANCE

PINCHAPENNYPOOLFRANCHISE.COM

727-339-0192

40+ YEARS OF

SALES GROWTH

WITH AVERAGE UNIT

SALES OF $1.2M*

*For the year ending December 31, 2018, Pinch A Penny had 248 stores open. Of those stores, 238 have been open at least one year.

Of those open at least one year, the average annual gross sales was $1,257,388. 88 stores (37%) had annual gross sales that exceeded

the average. Your results may differ. There is no assurance that you will do as well. See our 2019 Franchise Disclosure Document for

more information.

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If

you are a resident of a U.S. state or a country that regulates the offer and sale of franchises, are receiving this message in one of those

states or countries, or intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until

we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

©2019 Pinch A Penny. All Rights Reserved.

“ I GET TO CONTROL

MY DESTINY.

AND EAT PIZZA.”

–DOUG DeVILBISS

Multi-unit Franchise Partner

2 Donatos Restaurants

AUV OVER $1,059,257

174% HIGHER THAN AVERAGE PIZZA RESTAURANT

PMQ Pizza Magazine December 2018

2018 TOP 30 FOOD FRANCHISES

Franchise Business Review

Visit PuroCleanFranchise.com

or call (855) 503-4242

Each PuroClean office is independently owned

and operated.

#7 PIZZA FRANCHISE

Entrepreneur 2018 Top 200 list of

Food & Restaurant Franchises

For more information, visit

DONATOSPIZZAFRANCHISE.COM

36 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


HOME SERVICES

RETAIL

FEATURED

Franchisee

HouseMaster

Initial Investment: $60,100 – $106,150

Cash Requirement: $42,500

Total Units: 309

For more than 40 years, HouseMaster has

been helping people from a diverse array of

backgrounds realize their dreams of business

ownership. A HouseMaster franchise is one of

the most affordable ways to develop a successful

business in the growing home inspection

industry. As part of the HouseMaster team, you

will receive all of the training, systems, tools, and

support you need to be successful. Your passion

will be rewarded when you give customers

peace of mind about their purchase as well as

knowledge to protect their greatest investment;

their home. It is truly a great time to join the

HouseMaster team!

For more information on HouseMaster

opportunities, call (800) 526-3930 or visit

www.housemaster.com.

Wild Birds Unlimited

Initial Investment: $150,867 – $260,991

Cash Requirement: $40,000 – $50,000

Total Units: 340

Wild Birds Unlimited franchise store owners

are the community resource for backyard bird

feeding products, services and nature education.

Who we are goes far beyond the products

we sell. Each day our owners deliver a joyful

experience to their customers while helping

them purposefully engage with nature. A typical

day involves customers swapping stories about

latest bird sightings and sharing excitement

about attracting new birds with our vast array of

proprietary products.

For more information on Wild Birds Unlimited

opportunities, call (888) 730-7108 or visit

www.wbufranchise.com.

Lori

Mgrdichian

Homewatch CareGivers

Windsor, CT and

Western MA.

Franchisee since 2011

What was it about the franchise model and/or

leadership that led you to purchase it? The

homecare industry was experiencing healthy

growth when I was researching different

industries, and it was expected to continue over

the next number of decades. In the arena of

Home Care company franchisors, Homewatch

CareGivers presented a unique opportunity to

align with a company that could teach me the

industry and give me the resources and

marketplace intelligence needed to build a

profitable business. The leadership team was

energetic, knowledgeable and accessible.

What do you like most about your job? From

a day to day perspective, I love to deep dive

into financials, metrics, KPIs etc.—it’s just

something I’ve always loved about business. It’s

how I manage and strategize for the future. In

terms of the overarching mission, my business

is about enabling people to feel a level of

independence, stability and safety as they age.

Most people want to do that in their own homes.

The realization that I can somehow be a part of

making that possible, makes this more than a job

to me, more than a spreadsheet, procedure or

process.

What advice do you have for prospective

franchise buyers? While you are building your

business, be ready to work, potentially harder

than you ever have before. Learn every aspect

of your business and spend time with your

customers/clients—understand their challenges

and what’s most important to them. I had

experience managing large organizations, leading

change, and managing people to deliver highquality

capabilities over a few decades. And I still

found that this business required ‘flexing new

muscles’ in order to be successful.

For more information about Homewatch

CareGivers opportunities, call (800) 472-2290

or visit www.homewatchcaregivers.com/

franchise.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 37


FBR SPECIAL REPORT // MARKETPLACE

®

WHERE PASSIONS

ARE SHARED &

SUCCESS IS SERVED.

MADE FROM SCRATCH EVERY DAY -

NO STOVES, NO OVENS, & NO FRYERS!

$1,075,062 AUV (BASED ON A 6-DAY

WEEK MODEL) *

13 CONSECUTIVE QUARTERS OF SAME-

STORE SALES GROWTH (& COUNTING!) **

FAMILY-ORIENTED & PURPOSE-DRIVEN

CULTURE

Fast Casual's Top 100 Movers & Shakers [2015, 2016, 2017, 2018, & 2019]

Franchise Times' Fast & Serious List [2018 & 2019]

Inc. 5000’s Fastest Growing Private Company List [2016, 2017, & 2018]

IFA's "Franchising Gives Back" Newcomer Award [2017]

Nation’s Restaurant News "Next 20" Restaurant Brands List [2017]

Restaurant Business Future 50 List [2017]

For Franchising Information:

Email: Franchising@ChickenSaladChick.com

Or Visit: www.ChickenSaladChick.com

*This figure represents a total of 67 franchised restaurants at the end of 2017, with 49 of those in

operation the entire year as published in our May 15, 2018 franchise disclosure document.

**Based on performance of franchised restaurants represented in our May 15, 2018, franchise

disclosure document.

SERVICES

Critter Control

Initial Investment: $47,500 – $82,000

Cash Requirement: $8,075 – $52,075

Total Units: 83

Be Your Own Boss with this High Demand

Business Founded in 1983, Critter Control ® the

National leading wildlife Control ® firm continues

with a strong industry growth rate year-after-year.

Nearly 100 nationwide locations provide animal

and pest management services along with related

animal damage repair and exclusion services

to homeowners, businesses and industry. Our

high-demand business opportunity is extremely

affordable and allows you the flexibility of

running your Critter Control ® franchise right out

of your home. The franchise fee and other startup

costs may be able to be financed based on

your credit rating. Critter Control ® is recognized

as a Veteran Friendly Franchisor and is now

offering a $5,000 discount on the initial franchise

fee for qualified veterans.

For more information on Critter Control

opportunities, call (844) 294-7804 or visit

www.critterfranchise.com.

38 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


TECHNOLOGY

TRAVEL & HOSPITALITY

FEATURED

Franchisee

TeamLogic IT

Initial Investment: $160,000

Cash Requirement: $60,000

Total Units: 176

TeamLogic IT franchisees provide computer

services and managed IT solutions to small- and

medium-sized businesses. Franchise owners

serve as the CEOs of their business and hire the

IT staff to perform the work. The ideal candidate

for a TeamLogic IT business is a person who

wishes to work in a business environment,

understands technology, and enjoys working with

other business professionals.

For more information on TeamLogic IT

opportunities, call (949) 835-5310 or visit

www.teamlogicfranchising.com.

Expedia CruiseShipCenters

Initial Investment: $165,000 – $285,000

Cash Requirement: $100,000

Total Units: 292

With an Expedia CruiseShipCenters franchise,

you can own a retail travel agency franchise,

backed by the most recognized brand in travel.

As a full service travel agency that specializes

in cruises, your Expedia CruiseShipCenters

location will offer travelers in your community a

wide range of travel products with outstanding

service and Expedia prices. We’re committed

to meeting the needs of our franchisees with

our Stronger.Together © culture, massive buying

power, award-winning marketing and industryleading

technology. Build equity and enjoy a

great lifestyle with our proven franchise model

celebrating over 30 years of success and more

than 290 locations throughout North America.

For more information on Expedia

CruiseShipCenters opportunities, call (844)

358-0361, email info@expediafranchise.com

or visit www.expediafranchise.com.

Phil Bacon

FASTSIGNS

Chattanooga, Tennessee

Franchisee since 1990

What are you most proud of when it comes to

your career in franchising? The growth that we

have had. It is pretty amazing to think about

where we were when we started and to look at

our center now. But I’m more proud that we have

taken our employees with us. They have started

families, bought houses, and been able to

purchase medical insurance for themselves and

their families. We like that we not only grew the

business, but also impacted many families.

As a business owner, what has been the biggest

challenge you’ve had to overcome? I would say

it would have to be the recession. That tested us.

It tested our resolve, our bank account and our

confidence in ourselves and our abilities. We had

just built our own freestanding building and kept

pushing our sales and outside sales departments.

We kept watching the bottom line while still

re-investing in newer, better, faster equipment.

It paid off.

What do you like most about your franchise

organization? Everything. They are responsive

and more than willing to help with any problem

or idea that we have. We probably call on them

at least once a week with equipment or software

questions. We have more million-dollar stores

than we have had under any other leadership.

“Catherine [Monson, CEO] gets it. She knows

that it is not just about how much the store

sells, but how much franchisees are putting in

their pockets.”

For more information about FASTSIGNS

opportunities, call (214) 346-5679

or visit www.fsfastsigns.com/own-a-fastsigns.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 39


FBR SPECIAL REPORT // MARKETPLACE

Owners Have:

Low Intro Cost & Flexible Time

Be Your Own Boss

SPORTS & HIGH VOLUME PHOTOGRAPHY

No Real Estate (Home-based)

No Royalties

Instant Business Tools: a website,

email, marketing materials & more!

Powerful Software &

Exclusive Products

Annual Meetings & Reward Trips

tssfranchisebusiness.com

franchise@tssphotography.com • 1-800-336-4550 x114

40 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


College Hunks

Hauling Junk & Moving

Join the fastest-growing moving and junk

removal franchise in America!

• Two recession and automation resistant franchise opportunities in one

• 500% system-wide growth since 2013

• $1.13M Average Gross Rev per franchise in 2018* see item 19 FDD

• Higher Net Promoter Score than Amazon, Apple, Costco and Nordstrom

• Recurring Revenue/Repeat Business

• 60-70% of “junk removal” is donated or recycled

• National Accounts

For Franchise Info

Call 866-766-0540

collegehunksfranchise.com

Awards & Recognition

Entrepreneur: Franchise 500

Inc.: Fastest-Growing Companies in

America

Franchise Gator: Top 50 Franchises;

Fastest-Growing Franchises

Forbes: Top Franchises to buy from

Shark Tank

Franchise Business Review: Top 200;

Best Mid-Sized Franchises

Franchise Times: Best Franchises to Buy

International Franchise Association:

Franchising Gives Back Award

FEATURED

Franchisee

Roxanne

Tillotson

PJ’s Coffee

Belle Chasses, La.

Franchisee since 2019

What type of business experience, education,

and/or skills did you have prior to becoming

a franchisee that you have found particularly

helpful? I am a newborn photographer with a

studio right down the highway from PJ’s. What

drew me to PJ’s was, of course, their wonderful

coffee and the fact that it is New Orleans owned.

I knew my time as a newborn photographer was

limited and I wanted a business that I could be

involved in, but also a business that didn’t “need”

me in the store to operate day to day (Unlike my

photography business). Owning my studio for the

past eight years has helped me transition into

this new business model in many ways.

What do you like most about your job?

I am extremely customer oriented and I feel that

a customer’s great experience in your business

is what keeps them coming back. I am really

enjoying leading my group of 10 young staff

members who take pride in working for such

a great organization, which in turn helps

them provide better customer service to

our customers.

How did you fund your franchise? Did you

receive any discounts/incentives? I had money

saved that I was looking to invest and thought

this would be a better rate of return while also

giving me the chance to feed my entrepreneurial

spirit. I borrowed against my own money in

hopes to turn that into a business loan in 12-18

months, which would free up that money to

purchase a second PJ’s location.

What advice do you have for prospective

franchise buyers? What do you wish you had

known prior to going into franchising? My

advice to future franchise owners is to take the

time to thoroughly research the companies that

you are interested in, and go with a company

that speaks to your heart. If you truly love that

company, the products, the people and the

business model, you will be successful.

For more information about PJ’s Coffee

opportunities, call (985) 792-5776

or visit www.pjsfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 41


FBR SPECIAL REPORT // MARKETPLACE

Unparalleled Unit Level Support includes:

- an entire division dedicated to Unit Economics

- data-driven profitability analysis

- assistance with local store marketing

It’s All About the EBITDA

2.0 Model Restaurants

• 17.05% 2018 Average Unit EBITDA

• $2,270,320 Average Unit Net Sales

• 2.75 to 1 Return on First Year Sales to Investment

franchising@eastcoastwings.com

“Future 50” in growth for

small chains in America

Full Service Restaurants - listed

as Top Franchise Value

*This advertisement is not an offering of a franchise. An offering can be made only by prospectus. We only sell franchisees

in states where our offering is registered. “EBITDA as submitted by our full service franchised restaurants operating in

2018 as published in item 19 of our April 2019 Franchise Disclosure Document. Individual financial performance will vary.”

©2019 East Coast Wings & Grill All Rights Reserved

Lead generation ad 7.2019 FBR.indd 1

6/25/19 3:20 PM

A KNOCKOUT

BUSINESS.

BECOME A FRANCHISEE TODAY.

Fastest growing Women's only boutique fitness franchise

Flexible, rewarding & inspiring lifestyle

Low start up costs & steady recurring revenue

Unmatched & dedicated support

Learn more about us!

Stacey Firth - Franchise Development

778-828-7755 | my30minutehit.com

42 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


35 QUARTERS

OF CONSECUTIVE SAME

STORE SALES GROWTH*

SINCE 1973

564 STORES

IN 21 STATES†

INNOVATORS

OF FLAVORED

CRUST® PIZZA

Unavailable

Multi-unit

Areas Available

Existing Locations -

Areas Available

Carryout and Delivery Concept

OPEN A HUNGRY HOWIE’S ® FRANCHISE

FRANCHISING.HUNGRYHOWIES.COM

248.414.3300

*Results measure company-wide same store sales figures for each calendar year over the previous calendar year. The measuring period is January 1, 2010 through December 31, 2018. Excludes store sales from the State of Florida, units which are not obligated to and do not report sales to Hungry Howie’s,

and units which opened and/or closed during the measuring period. Not all individual stores experienced the same results. New franchisees may have results that differ. This advertisement is not an offer of a franchise. Franchises are offered and sold only through a Franchise Disclosure Document.

STATE OF CALIFORNIA: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION, OR ENDORSEMENT BY THE COMMISSIONER OF CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT

THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE, AND NOT MISLEADING. STATE OF NEW YORK: THIS ADVERTISEMENT IS NOT AN OFFERING. AN OFFERING CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT FILED WITH THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. SUCH FILING DOES NOT CONSTITUTE APPROVAL BY THE

DEPARTMENT OF LAW OF THE STATE OF NEW YORK. MINNESOTA STATE REGISTRATION NUMBER F-2873. †545 open stores in 21 states with an additional 19 agreements signed as of 12/18/2018.

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