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Boxoffice - August 2019

The Official Magazine of the National Association of Theatre Owners

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it. Then people joke that everybody knows<br />

Season 6 is going to be pretty poor, but<br />

you go along with it anyway because the<br />

finale might be good. I think in film it’s<br />

different. The uniqueness of film is that<br />

because of that undivided, exclusive time<br />

you get, you can experiment with time.<br />

That’s what cinema does more than any<br />

other art form.”<br />

Boyle added, “As long-form television<br />

explodes and becomes more prevalent in<br />

people’s lives, it makes me realize more<br />

and more how precious those moments of<br />

time are for us in cinema, and we should<br />

protect them for as long as we can.”<br />

While promoting Stuber, stars Kumail<br />

Nanjiani and Natalie Morales weighed in<br />

on the importance of cinema:<br />

“I feel like now it’s becoming this<br />

thing that only big special-effects movies<br />

are for theaters, and I think all movies<br />

are better in a theater with a communal<br />

experience,” said Nanjiani. “Especially<br />

comedies, because you get the energy of<br />

people laughing. How often are you in<br />

a room with strangers all laughing at the<br />

same time?”<br />

“I love going to the movies. It’s a big<br />

reason why I do what I do,” said Morales.<br />

“It’s just that experience of being in a<br />

room together when it really works and<br />

everyone is laughing and everyone is into<br />

it. It’s just this release and break from your<br />

everyday world.”<br />

We expect more endorsements in<br />

the months and years to come, as the<br />

conversation about the theatrical/streaming<br />

dynamic shows no sign of letting<br />

up. The hope is that eventually it will<br />

be seen as less of a “war” between the<br />

two and more of peaceful coexistence<br />

between two distinct platforms that<br />

provide different experiences.<br />

As of this writing, the common media<br />

narrative for the <strong>2019</strong> box office is already<br />

shifting. Right before the release of The<br />

Lion King, CNN published an article<br />

about how strong the rest of <strong>2019</strong>’s slate<br />

is, and similar articles started popping up<br />

elsewhere. And around we go …<br />

AUTOMATION IN EXHIBITION<br />

HOW ONE NATO MEMBER MANAGED<br />

THE TRANSITION<br />

by David E. Binet, Director of Membership, NATO<br />

>> Automation has emerged as a significant<br />

issue for global business operations.<br />

Most corporations have adopted<br />

some form of automation to improve<br />

customer service, streamline operational<br />

efficiency, and/or reduce long-term costs.<br />

The exhibition industry is no stranger to<br />

this trend.<br />

NATO member Cinamon Holding<br />

(cinamonkino.com) operates 34 screens at<br />

seven locations in the Baltics and Finland.<br />

During the recent CineEurope convention<br />

in Barcelona, Cinamon executives shared<br />

with us their efforts to join the automation<br />

movement and the motivation<br />

behind those changes. Andac Bagioglu,<br />

Cinamon CIO & CTO, agreed to share<br />

some insight into the process.<br />

How long has Cinamon operated in the<br />

Baltics, and what prompted the company<br />

to investigate automation?<br />

Cinamon comprises individual cinemas<br />

that have operated in three Baltic<br />

countries (Estonia, Latvia, and Lithuania)<br />

for more than 10 years. The operation as<br />

a cinema chain, however, goes back three<br />

years, when our CEO, Tatiana Tolstaya,<br />

decided to centralize all operations into<br />

our head office in Tallinn. After centralization,<br />

we discovered some potential areas<br />

of improvement at our cinemas, as well<br />

as the need to increase customer-service<br />

quality by placing our cinema employees<br />

at better locations where human interaction<br />

is required or preferred. Therefore,<br />

our first motivation, led by the innovative<br />

and passionate attitude of our CEO, has<br />

been to increase the service quality by<br />

[reallocating] more human work hours in<br />

favor of direct communication with our<br />

customers. The customer-service representatives<br />

focus more on suggesting movies,<br />

talking about our campaigns and new<br />

and special concessions products, helping<br />

people with their needs, and even interacting<br />

with their children. Another motive<br />

to move toward automation has been<br />

the economic advantages that come with<br />

it, especially decreasing the operational<br />

long- and short-term costs of employee<br />

implementation and training. Movie<br />

theaters face difficulties in competing with<br />

improved home-cinema systems, and the<br />

streaming content available on demand<br />

exists in most people’s living rooms. By<br />

automating non-human-required services<br />

and tasks, we brought our operations<br />

AUGUST <strong>2019</strong><br />

15

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