IKEA Catalog 2020


So many ways

to shop

Whether you’re redoing your entire kitchen or searching

for small decorative details, we recommend starting with

some inspiration to get your design dreams flowing.

You’ll find plenty online, in our apps, and in our stores.

It’s all there waiting for you.

Shop in the store

Our family friendly stores are the place to get inspiration and lots of ideas for

your home. You can touch and feel our home furnishing products and solutions

and, with the majority of items in stock, you can take them home and enjoy them

right away. And while you’re there, why not enjoy a nice meal in our restaurant?

Or, grab a snack in our bistro or Swedish food market on the way out.

Shop online at IKEA.ca

Shopping online couldn’t be easier. You’ll find an incredible variety of products,

not to mention some of the best home furnishing tips and inspiration around.

Shop online without even having to leave your sofa. Either way, we’ll have your

order delivered to your home within just a few days.

Click & Collect

Save time by placing your order online and for a small fee we’ll gather

everything on your shopping list and have it ready for collection at the

IKEA store of your choice, at a time that you choose.

Collection Points

Enjoy flat-rate shipping with a new way to shop IKEA. Collect your next online

order at convenient partner locations we call “Collection Points” and ship

items big and small, all for one affordable price.

Pickup and Order Points

Try out some of our sofas and beds, or browse the wide selection of everchanging

take-away products. Get assistance from our co-workers to design

and order your dream kitchen or wardrobe solution, or you can shop online

and pick up your order at a Pickup and Order Point for a $20 flat fee.

IKEA Store app

Enhance your shopping experience by downloading the IKEA Store app.

You’ll be able to search products, discover special offers, and build your

shopping lists.

IKEA Place app

Need some help picturing that sofa in your living room before you commit to

purchasing it? This augmented reality app is for you. Explore products, select

the piece of furniture you want, and simply hold your screen up to the part

of the room where you’re thinking of placing it.

Download the free apps in Apple App store (iOS) or Google Play (Android),

or for more information visit IKEA.ca/apps

In store payment options

IKEA gift cards, debit card, VISA, MasterCard, American Express, mobile wallets

(i.e. Apple Pay & Android Pay). Please note that cash is not accepted as a form

of payment at our Pickup and Order Points.

Online payment options

VISA credit and debit card, MasterCard credit and debit, American Express,

PayPal, IKEA gift & refund cards (with PIN). Please note that IKEA gift & refund

cards are currently not accepted as a form of payment for Click & Collect or

Express Delivery purchases.

No-nonsense Returns policy - 365 Days to change your mind

Too big? Too small? Too something else? If you’re not completely satisfied,

or simply just changed your mind, you can return your products within 365

days. You can return any product, even if you assembled it, as

long as it’s unused and in re-saleable condition. Please provide

proof of purchase and, if possible, the packaging. If your

merchandise is found to be dirty, stained, damaged, or abused,

IKEA may refuse to refund or exchange your items, or offer a

refund card only. We will refund you by the same method as your original

payment. Government photo ID may be required. Our returns policy terms

& conditions can occasionally change. You can always find the current ones on

our website: IKEA.ca/CustomerService

“Love it or exchange it” policy for mattresses - Try it for up to 365 days*

It takes time for you and your new mattress to get used to each other. It’s

important to us that you love your new mattress so that’s why we give you

365 days to be sure you’re compatible. So, if after a while you discover that

it’s too firm, too soft, or too something else, just bring the mattress back

and we’ll be happy to offer you a one time exchange for another.

When you’ve found the perfect match, you can sleep easy for years to

come with our free 25-year warranty. *Terms and conditions apply.

For details visit IKEA.ca/CustomerService

Contact/How to find us:

Subscribe to our eNewsletter

When you join our IKEA Family loyalty program and subscribe

to our newsletter, you’ll receive exclusive offers, sneak peeks

at new products, and ideas to inspire a better everyday life at

home. Scan the QR code to sign up today or visit



Find answers to some of the most commonly asked questions

at IKEA.ca/FAQ


You can send us a message via the online form at IKEA.ca/contactus

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Monday-Friday: 8am - 12am (ET)

Saturday: 8am - 11pm (ET)

Sunday: 9am - 10pm (ET)

Find a location

Stores or Pickup and Order Points - we have many different places to shop!

Visit IKEA.ca/locations

In person

You can always find knowledgeable staff in our stores, ready to help whenever

you need it.

276 Ways to shop

Ways to shop 277

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