TasWater CDO Newsletter September 2019

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4 Monthly Pulse Surveys - August results are in! The monthly CDO Pulse Check started in August and surveys will continue to be sent out monthly. We encourage all staff to continue take the time to complete the survey. From the August survey we’ve listened and heard: You want better communications So we’re going to do: • Monthly team meetings (with manager briefing kits) • And we’re still doing Yammer, Project Central and Quarterly CDO News You want to be more empowered So we’re going to: • Finalise the KPIs and set them for each person • And we’re still rolling out the Management Plans, process flow diagrams and Delegation of Authority We heard you’re not feeling a sense of achievement So we’re going to: • Introduce a monthly award that celebrates ‘how’ we work not just ‘what’ we do • And we’re still measuring progress on all projects in our P6
5 Enablement plan and Four year strategy – Collaboration, Quality, Value and Legacy As part of the CDO four-year strategy, we’ve identified four key result areas and if you have not had much time to understand each area and how it involves you then here’s a brief update for you. As part of the collective CDO journey to achieve the KPIs, the APMT has also introduced an Enablement Plan. To bring this plan to life and to ensure all CDO staff are on the journey with us we talked with a number of people across Launceston, Devonport and Hobart during August. A priority is to keep our teams strong and communications open while we board the CDO bus towards the completion of successful projects over the next four years. Through our interactions, workshops and meetings, we have listened and heard that staff want to know how Cultural Development will be integrated and continued as a part of the Enablement Plan. A first step to strong Cultural Development is to make sure that everyone of us in the team feel safe and supported to follow our Way of Working. That is why we are soon launching a CATS award – read more about it later in this newsletter. If you’re wanting to know the importance of Cultural Development and the impact it has on an organisation’s strategy here is another great video commentary by Seth Godin. The strategy and marketing guru speaks about the importance of an organisation’s culture, where a lack of strength in culture can be detrimental to the strategy where Culture can eat strategy. Seth Godin on culture defeats everything - click HERE to watch the video.
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TasWater CDO Newsletter September 2019

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