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December 2019<br />
Getting DEBBs ready<br />
DEBBs Business Readiness and Integration<br />
08 th Sept 2019
Key activities for December release<br />
Readiness conversations for December<br />
More information about what is changing<br />
and what is means for the work that our<br />
people do<br />
More detailed focus on what we need to do to be deployment ready?<br />
What does our countdowns to go live look like?<br />
System integration<br />
testing<br />
20 August - 20 September<br />
Training<br />
invitations<br />
Issued late Sept<br />
Seeing what it willl<br />
look like<br />
User acceptance<br />
testing<br />
14 October – 8 November<br />
Dec Release Learning<br />
October: pre-requisite learning<br />
November: classroom training (as required)<br />
Go<br />
live<br />
From midnight<br />
1 December<br />
Dec Release Hypercare<br />
6 weeks: 1 December to 12 January<br />
Go<br />
live<br />
2 nd<br />
month<br />
end<br />
AUGUST<br />
SEPTEMBER<br />
OCTOBER<br />
NOVEMBER<br />
DECEMBER<br />
JANUARY<br />
2
Business readiness planning – countdown to the December release<br />
All team members and leaders at EQL will be impacted by this release<br />
• This will require them to undertake preparation activities, including<br />
mandatory learning to ensure they have access on Day 1 (no training = no<br />
access)<br />
Specialist teams in parts of the business also impacted at a detailed level as<br />
core legacy systems start to be replaced<br />
• Detailed preparation plans will be in place including supporting testing,<br />
data migration, completing specialist learning activities etc<br />
Members of the DEBBs team will work with each EGM and GM to confirm the key<br />
readiness activities for each team and ensure that you are supported in preparing your<br />
teams for what is coming<br />
3
Countdown to December Release<br />
weeks<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
-3 months<br />
-2 months<br />
September<br />
MID SEPTEMBER Your DEBBs readiness contact will work with you to<br />
ensure you understand the readiness countdown so that you can plan the<br />
preparation for your teams<br />
Do your team know what to expect with the upcoming DEBBs release?<br />
<br />
<br />
<br />
<br />
Use the December release packs to share what it means for your team<br />
Prepare your teams to start using their corporate devices (if they don’t today)<br />
Start to introduce some of the new terminology relating to HSE incidents with<br />
your teams<br />
Start having conversations with core staff about leave expectations<br />
GET DEBBS<br />
READY:<br />
DEBBs intranet<br />
October<br />
EARLY Classroom training invitations will start to be sent out<br />
MID User Acceptance Testing starts<br />
LATE DEBBs pre-go live readiness survey (for highly impacted teams)<br />
Are your team feeling ready for what’s to come?<br />
<br />
Encourage your team to complete the readiness survey (if applicable)<br />
Are your team ready to learn?<br />
<br />
<br />
<br />
Reinforce the DEBBs learning path and what it will mean for your teams<br />
Confirm your team know about any classroom training dates and accept the<br />
invites<br />
Start early learning modules as they are made available<br />
5<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
-4 weeks<br />
-3 weeks<br />
04 November<br />
UAT finishes this week<br />
Getting DEBBs Ready: Learning<br />
<br />
<br />
<br />
<br />
Start early learning modules as they are made available<br />
Ensure communication materials issued from the DEBBs Portfolio are visible/<br />
available in printed form in common areas at all sites for staff with limited<br />
computer access<br />
Start having conversations with core staff about how we are getting ready for<br />
Day 1<br />
Check your teams have updated their mobile devices to IOS 14 or higher to<br />
allow access to the new DEBBs mobility apps at Go-live<br />
11 November<br />
Classroom learning underway<br />
Getting DEBBs Ready: Learning<br />
Start early learning modules as they are made available<br />
Check online learning completion (Remember: no training = no access)<br />
Have you shared information on Data Freezes with your staff<br />
6<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
Countdown to December Release<br />
weeks<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
-2 weeks<br />
-1 weeks<br />
18 November<br />
Classroom learning underway<br />
Getting DEBBS ready: Day 1 Readiness<br />
<br />
<br />
<br />
<br />
<br />
Walk through the details of what Day 1 will look like from a business<br />
operations perspective<br />
Walk through the Day 1 checklist and ensure everyone knows what to expect<br />
Ensure your team understand what support will be available to them through<br />
Hypercare<br />
Make sure old work instructions been removed and replaced by new work<br />
instructions for all new processes<br />
Check online learning completion (Remember: no training = no access)<br />
25 November<br />
Classroom learning underway<br />
Getting DEBBS ready: Day 1 Readiness<br />
Reinforce the Hypercare support model<br />
Revisit your Day 1 checklist and ensure everyone knows what to expect<br />
Check online learning completion (Remember: no training = no access)<br />
8<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
Countdown to December Release<br />
weeks<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
Week 1<br />
01 December<br />
Hypercare starts – 1st December through to 12th January and then January month end<br />
Day 1 Checklist is available with assistance from Floor Walkers<br />
Getting DEBBS ready: Day 1<br />
Run-through your Day 1 Checklist to make sure everyone is able to operate in the new solutions<br />
Have you introduced your floor walker to your team<br />
Do you have a plan for someone in your team to go to the DEBBs readiness page<br />
Do you have a mechanism in place to check in with your staff every day and escalate any issues to DEBBs<br />
10<br />
- 3 mths -2 mths - 4 wks - 3 wks - 2 wks - 1 wks Week 1
Hypercare:<br />
What do we want the experience to be?<br />
Needs a Stacey image to replace this one …<br />
Expert<br />
My questions could be<br />
answered and I felt<br />
adequately supported<br />
Accessible<br />
I could speak to someone<br />
readily or help myself<br />
Timely<br />
I got the help when I need it<br />
and I wasn’t kept waiting<br />
and could continue to do my<br />
job without disruption<br />
11
What support is available during Hypercare?<br />
Hypercare for the December release will run for 6 weeks from 1 st December to 12 th January,<br />
and also January month end (for finance teams)<br />
Technical issues<br />
I can’t access OR I am getting errors<br />
For “How To” support<br />
How do I….? OR Where do I?<br />
Log it with the EQL Service<br />
Desk as you would today via<br />
phone 1800 814 757<br />
or online<br />
Check out your<br />
support materials<br />
Access them from<br />
within your module<br />
via clicking the<br />
question mark icon<br />
Speak to your DEBBs<br />
Support reps<br />
Dedicated support<br />
representatives to<br />
provide “How to”<br />
support and guidance<br />
Speak to the SME in<br />
your<br />
Have you got<br />
someone in your team<br />
who can help you?<br />
Call the DEBBs<br />
Support HOTLINE<br />
7am – 6pm Mon to Fri<br />
3664 5533<br />
12
More on Hypercare…<br />
Dedicated DEBBs<br />
Portfolio support<br />
for 6 weeks from<br />
1 st December to<br />
12 th January, and<br />
also January<br />
month end (for<br />
finance teams)<br />
On the ground support<br />
Floor Walkers, Vendor<br />
Support, Super Users<br />
Additional support or<br />
training<br />
Planned (where it makes<br />
sense) and responsive (as<br />
issues / trends arise)<br />
Direct call to DEBBs Support<br />
hotline<br />
7am – 6pm<br />
Monday to Friday<br />
Trend management<br />
Active review of issues to<br />
identify trends and issues that<br />
may impact business<br />
continuity<br />
Issues and updates<br />
communications<br />
Proactive communication of<br />
known defects, issue updates<br />
to agreed stakeholder groups<br />
Defect management<br />
Captured in QC and managed<br />
directly by DEBBs for<br />
resolution<br />
13
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