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The Recycler Issue 322

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Monitoring printers<br />

is no longer for<br />

large and medium<br />

companies<br />

<strong>The</strong>re are no more technical excuses not to<br />

monitor the printers of all customers. Antonio<br />

Sanchez Navarro, Head of Nubeprint, gives an<br />

insight into the new device monitoring solutions.<br />

Starts page 4<br />

SEPTEMBER 2019<br />

<strong>Issue</strong> <strong>322</strong> | £10<br />

A tale of two Clovers<br />

Clover has been in the news recently<br />

following the down grading by Moody’s.<br />

Page 10<br />

Court finds in favour of Itone<br />

Following a complaint by Itone Managing<br />

Director, Sandeep Sanghvi of a breach of<br />

the Itone trademark, raids were carried out<br />

at various premises in Mumbai and Kolkata.<br />

Page 14<br />

HP leads the firmware wars<br />

In 2018 nine OEMs issued 989 firmware<br />

upgrades. HP alone issued 371<br />

firmware updates.<br />

Page 16<br />

CET reports on distributor conference<br />

CET Group held their “Quality Wins the<br />

Future” distributor conference on 29 June<br />

2019 at the Minshan Hotel, Chengdu,<br />

China<br />

Page 25


EDITORIAL<br />

Welcome to our<br />

new look magazine<br />

Over the summer we have been working<br />

hard with the design team on the refreshed<br />

look. I hope you like it.<br />

While you were taking your holiday this<br />

summer we have been busy finalising our<br />

two years of Brexit planning. I appreciate<br />

that we are all bored of Brexit, but alas<br />

the exit of the United Kingdom from the<br />

European Union will impact on many<br />

businesses. Ours included. <strong>The</strong> <strong>Recycler</strong><br />

is published and printed in the UK, so<br />

mailing, import duties on paper, VAT rule<br />

changes, customs delays and paperwork<br />

are all factors we have had to consider.<br />

<strong>The</strong> good news is that whatever the<br />

outcome on the 31 st October, <strong>The</strong> <strong>Recycler</strong>,<br />

like Baldrick of Black Adder fame, has a<br />

“cunning plan” to keep the<br />

pressing running.<br />

Monitoring<br />

Whatever the size of your business or the<br />

size of your customers monitoring your<br />

customers printer and IT is a key part of<br />

the market as contractual sales account for<br />

around fifty percent of consumables sales<br />

in Europe and while the market is<br />

contracting, contractual sales is growing.<br />

Nubeprint CEO, Antonio Sanchez writes<br />

in this issue that “there are no more<br />

technical excuses not to monitor the<br />

printers of all customers.” You can read<br />

his article on page 4.<br />

Clover<br />

By the time you read this magazine the<br />

Clover saga may be a settled issue or it may<br />

still be prominent in the media. It is clear<br />

from the feedback that we have received that<br />

there is cause for concern from customers<br />

and suppliers across the industry. Clover<br />

Imaging Group, the toner remanufacturing<br />

business has been energetic in telling<br />

everyone that they are sound, its business<br />

as usual and the problems of their parent,<br />

4L Technologies / Clover Imaging can’t,<br />

don’t or won’t affect them.<br />

Rumours abound about different<br />

potential scenarios, but we do know that<br />

a potential buyer for the Clover Imaging<br />

Group is waiting in the wings. If the deal<br />

happens it will have just broken as we<br />

mailed the magazine, or it is about to break.<br />

Or it didn’t happen!<br />

Counterfeits<br />

No “ifs” or “buts”, counterfeiting is a<br />

crime, don’t do it. If you do and you get<br />

caught you deserve everything that happens<br />

to you. Here at <strong>The</strong> <strong>Recycler</strong> if we hear you<br />

are involved in counterfeiting we will report<br />

what we know to the authorities. No “ifs”<br />

or “buts”, counterfeiting takes legitimate<br />

business away from the whole market which<br />

is made up of people working hard to deliver<br />

quality products, run their business and<br />

support their families. So for the avoidance<br />

of doubt we will report what we know<br />

to the authorities.<br />

Firmware<br />

In 2018 the OEMs issued 989 firmware<br />

updates. That is 2.7 each and every day. HP<br />

leads the OEMs issuing 371 updates, or just<br />

over 1 each and every day. Why so many?<br />

It could be that they products are just so bad<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

▲ Stefanie Unland Editor<br />

& Publisher, <strong>The</strong> <strong>Recycler</strong><br />

they need to issue so many, but the reality<br />

is that many of these firmware updates are<br />

really not necessary and are used to lock out<br />

the printer owners, you know the consumer<br />

that bought the printer in good faith, choice<br />

to choose the consumables they want to use<br />

in their printer.<br />

Why do I think that? <strong>The</strong>y (the OEMs)<br />

know that every time they lock out non-<br />

OEM consumables the printer owner is<br />

forced to buy OEM consumables. Now<br />

let’s be clear when this happens the<br />

consumer (the person who bought the<br />

printer) is forced, as in did not chose, to<br />

buy OEM consumables. That is just wrong<br />

on every level.<br />

For the aftermarket that invest millions in<br />

providing a genuine choice for consumers,<br />

they are also impacted commercially.<br />

For the OEMs reading this, when you<br />

do this might think it is a form of tennis,<br />

scoring points off the aftermarket each time<br />

they provide an alternative solution that the<br />

owners of your printers want. But the reality<br />

is you are using your dominant position to<br />

abuse consumers.<br />

Firmware Forum<br />

<strong>The</strong> <strong>Recycler</strong> is organising a Firmware<br />

Forum bringing together the widest<br />

cross section of the industry and market<br />

to explore the best ways to protect the<br />

consumers right to choose the consumables<br />

they want.<br />

To find out more see page 25 or email my<br />

colleague Joe at joe.reader@therecycler.com.<br />

■<br />

3


FEATURE<br />

Monitoring printers is no longer<br />

for large and medium companies<br />

<strong>The</strong>re are no more technical excuses not to monitor the printers of all customers. Just the certainty<br />

that soon all of them will be monitored by one company: yours or your competitor. Antonio Sanchez<br />

Navarro, Head of Nubeprint, gives an insight into the new device monitoring solutions.<br />

Managed print services (MPS) is a young<br />

industry that in a short period of time<br />

has shaken the printing industry. Not too<br />

long ago the copier dealers had to send a<br />

technician to collect the counters to bill<br />

their customers. <strong>The</strong> most “advanced” ones<br />

had postcards that their customers had to<br />

fill out every month and then mail them or<br />

fax them.<br />

When a customer needed a cartridge, he<br />

would have to call. But those days ended<br />

when the first data collection agent was<br />

launched in year 2000 by a Spanish start-up<br />

that I founded. Thanks to this, nowadays<br />

almost 100 percent of the printers of<br />

large companies are under contracts<br />

that monitor the printers and provide<br />

replenishment of the cartridges.<br />

Over time, our technical capacity has<br />

evolved to the point that now we can even<br />

use the smartphone to collect the data.<br />

Indeed, Nubeprint has published an App<br />

for both iOS and Android systems that<br />

automatically identifies the printers and<br />

shares the data with the PC of the dealer.<br />

It is free for download from AppStore and<br />

FEATURED<br />

A R TIC L E<br />

PlayStore. This App for mobile phones<br />

has amazing consequences in the printing<br />

industry that we will analyse.<br />

A little bit of history<br />

Up until now anyone that wanted to<br />

monitor printers would have to fight and<br />

deal with the hassle of installing an agent<br />

in a PC, a Mac or a server. In the best<br />

scenario, he could acquire a CPMBox<br />

which is a network connect plug-and-play<br />

device with a data collector embedded. But<br />

the cost would prevent one from using it to<br />

monitor individual printers or copiers with<br />

low printing volume. As a consequence, the<br />

market of small customers has remained<br />

virgin from any printing related contract.<br />

According to IDC, the MPS market can<br />

not grow any more among large companies,<br />

and there is still some room to grow<br />

among medium sized companies where its<br />

penetration is around 50 percent. But this<br />

market segment is the target of most dealers<br />

and of the OEMs. <strong>The</strong> competition here<br />

is extremely tough, and price is almost the<br />

only argument that the customers consider.<br />

<strong>The</strong> only opportunity left is then small<br />

customers and even domestic customers.<br />

Yes, domestic. Why not? <strong>The</strong> small ticket<br />

segment is the most profitable from a<br />

margin view point. <strong>The</strong> customers here do<br />

not have purchase capacity to negotiate the<br />

price: they buy little quantity at a decent<br />

margin for the resellers.<br />

You may argue that, though the margin is<br />

good, the cost to sell is high because one<br />

must dedicate a big effort to make a single<br />

cartridge sale. I agree. But I propose you<br />

look at it from the opposite perspective:<br />

you just have to find the way to reduce your<br />

selling costs, just as Amazon did.<br />

In the early 2000s we had to face a similar<br />

issue when we decided to do cost per<br />

page massively for printers. <strong>The</strong>re was no<br />

question to go and grab the counter printer<br />

by printer at the customer. So we invented<br />

an automated way to capture the data from<br />

the printers remotely, through what we<br />

called DACER, which nowadays we all<br />

know by DCA or data collection agent.<br />

Once we solved the problem of collecting<br />

the data, we had to learn how to process<br />

it. As a result, the advanced MPS tools<br />

are now able to identify in advance when<br />

a printer will need a supply, handle its<br />

replenishment, avoid double shipment<br />

and even control the performance of<br />

each cartridge as a way to ensure that the<br />

MPS contract is profitable for the service<br />

provider or for the dealer. Most people<br />

that did not give attention to measure the<br />

profitability are now out of the market.<br />

<strong>The</strong>re is no doubt that MPS has automated<br />

the copier and office printing industry.<br />

Though many dealers have disappeared<br />

to the roadside because they did not<br />

understand that the basics of a cost per<br />

page contract are to control the cost, those<br />

few that learned quickly how to manage<br />

4 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact visit www.therecycler.com <strong>The</strong> <strong>Recycler</strong> via Twitter for at all @<strong>Recycler</strong>Media<br />

the breaking news<br />

the information have now happy owners<br />

that are millionaires.<br />

<strong>The</strong> monitoring technology created new<br />

opportunities and new ways to do business<br />

in the printing industry. It brought cost<br />

control, efficiency and common sense.<br />

But the barriers to expand monitoring<br />

to small ticket size customers have kept<br />

50 percent of the install base of printers<br />

blocked from those benefits. Still today, 96<br />

percent of the companies with less than 10<br />

employees have no contract whatsoever to<br />

manage their printers. <strong>The</strong> market has been<br />

waiting for a way to collect data effortless.<br />

Now that this is a reality, I bet that the<br />

MPS service will expand to all resellers<br />

and retailers that manage the small ticket<br />

cartridge transactions.<br />

<strong>The</strong> printer user experience<br />

Indeed, the customer demands a new user<br />

experience which is very often baulked<br />

at the need to handle the supplies. Some<br />

OEMs such as HP are being very successful<br />

in pushing an auto supply replenishment<br />

service. <strong>The</strong> customer does not have to<br />

worry any more about toner low, or about<br />

finding the right SKU for their printer. <strong>The</strong><br />

OEM ships the cartridge automatically<br />

to them. <strong>The</strong> technology that makes this<br />

possible only sends the monitoring data to<br />

the OEM and for the printers of this OEM,<br />

which means that the other manufacturers<br />

of supplies and the channel in general, the<br />

retailers and resellers, must find their own<br />

alternative if they want to participate in<br />

this business.<br />

By the way, by not participating means<br />

one is resigning their customers to the<br />

competition. A white label solution is<br />

available in the market. <strong>The</strong> collection of<br />

data from the printers is done using an<br />

App for mobile phones and works for all<br />

printers, no matter who the manufacturer<br />

is. <strong>The</strong> deployment is easy and free from<br />

any barrier: the end-customer downloads<br />

the App in their smartphone and, as a<br />

consequence, monitoring starts. <strong>The</strong><br />

license that he gets from the reseller triggers<br />

the auto replenishment service. <strong>The</strong> reseller<br />

sees from remote the level of toner and can<br />

define thresholds to get the low-level alerts<br />

that trigger the shipment of cartridges.<br />

In other words, once the App is installed<br />

in the smartphone of the customer, the<br />

reseller views the printer’s data and can<br />

provide unlimited MPS services.<br />

As the capacity to monitor the printers<br />

becomes universal, there is a great<br />

opportunity for those still selling printer<br />

supplies as transactional to build a layer of<br />

services around the cartridge. Such services<br />

increase the loyalty of the end-customer<br />

and even ensures the recurrence of the sale.<br />

Some OEMs such as HP are being very<br />

successful in pushing an auto supply<br />

replenishment service.<br />

Monitored sales<br />

Let us take the example of a cartridge<br />

remanufacturer that decides to promote<br />

their products in combination with a<br />

monitoring service. <strong>The</strong>y do this by<br />

inviting all the purchasers to install the<br />

Nubeprint App in their mobile phone<br />

through a label that is placed on all their<br />

cartridges. <strong>The</strong> customer registers in a<br />

very simple way by downloading the App<br />

in their mobile phone. This then gives<br />

visibility to the remanufacturer of when<br />

the printers of that user will need toner or<br />

ink, and, as a consequence, they will obtain<br />

a competitive advantage: they know what,<br />

when and who needs to buy a cartridge<br />

and can then send their offer at the right<br />

moment to the right person.<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

5


FEATURE<br />

Monitored sales is like fishing in a small<br />

pond full of starving fishes. You can not<br />

lose unless you do not have the right food.<br />

Automatic Supplies<br />

Replenishment<br />

But one can increase the level of service.<br />

Let us say that the customer is happy to<br />

receive a new cartridge when needed,<br />

without having to confirm it each time.<br />

<strong>The</strong> end-customer is now demanding an<br />

auto-supply replenishment service from his<br />

reseller: when he needs a toner cartridge<br />

he expects that the reseller will ship it and<br />

charge his credit card automatically.<br />

When the printers are being monitored,<br />

this is easy to handle as long as the MPS<br />

tool used is highly accurate and does not<br />

generate false shipment alerts, and that it<br />

handles ALL the supplies, not only the<br />

toner but also the drums, waste container<br />

or even the fuser. But if the data collector<br />

agent is difficult to install and not reliable,<br />

then this service is not be possible: every<br />

time the reseller stops receiving monitoring<br />

information, there is the risk that the<br />

printer stops. <strong>The</strong> unhappy customer will<br />

then soon cancel the ASR service.<br />

In small customers the risk for this to<br />

happening is huge. In average, the data<br />

collector must be re-installed two to three<br />

times a year. This number multiplies in<br />

smaller customers. So ASR requires a data<br />

collector that is easy to install and reliable.<br />

<strong>The</strong> data collector embedded in an App for<br />

smartphones is the best ever developed for<br />

this market segment. All small customers<br />

have smartphone and use it for all kind<br />

of activities related to their business (see<br />

their bank account, access the services<br />

of some of their suppliers such as utility<br />

services, read and respond their emails…).<br />

<strong>The</strong> monitoring App makes the life of the<br />

printer user easier: not only the reseller can<br />

ship the cartridge automatically to him,<br />

but he can also control the actual needs of<br />

his printers and the performance of what<br />

he buys (in this world, the performance of<br />

the cartridge is how many pages it really<br />

prints).<br />

<strong>The</strong> retailer<br />

But while MPS traditionally has been a<br />

service for companies, the fact is that the<br />

domestic market is already demanding it.<br />

Indeed, the first version of HP’s Instant<br />

Ink auto replenishment cartridge program<br />

is for domestic users, and soon we will see<br />

it expanding to small professional users.<br />

<strong>The</strong> retailers must assume that, when a<br />

device (whatever) is connected to internet,<br />

this device will sooner or later be under the<br />

control of a company, and that company<br />

will be the only one that delivers the<br />

supplies.<br />

From the moment in which an HP printer<br />

is installed and the end-user activates the<br />

Instant Ink service, the only one that ships<br />

the ink to that printer is HP. Since 2017,<br />

all the printers manufactured are network<br />

<strong>The</strong> data collector embedded in an App<br />

for smartphones is the best ever developed<br />

for this market segment.<br />

connectable. When you see the word<br />

“WiFi” in a printer, you must know that<br />

this is a network connected printer. This<br />

means that the one that is able to monitor<br />

the millions of printers sold yearly to<br />

domestic users will be worthy of supplying<br />

the cartridges. This is a big cake!<br />

<strong>The</strong> printing industry is shrinking. But it<br />

is not because the number of pages printed<br />

diminishing. <strong>The</strong> main reason is the<br />

customer is captive by someone who offers<br />

a service (MPS). And when this happens,<br />

the other resellers can either wait until the<br />

contract signed by the customer expires,<br />

or must make a triple commercial effort<br />

trying to convince the customer to come<br />

back and buy from them.<br />

While the cartridge and the printer is<br />

a democratic product (meaning, there<br />

are no major difference between them<br />

perceived by the customer), the service<br />

such as “monitored sale”, “ASR” or “Cost<br />

per Page” creates loyalty and keeps the<br />

customer buying from a certain company<br />

just because their user experience is<br />

satisfactory. Monitoring the printers gives<br />

the reseller actual information about the<br />

needs of its customers that, if used in the<br />

appropriate way, ties the customer more<br />

strongly than any signed contract or lowest<br />

price.<br />

If you are a reseller selling to small<br />

customers or a retailer, you may want to<br />

be the first to offer monitoring solutions<br />

to your customers. <strong>The</strong>re are no more<br />

technical excuses not to do so. Just the<br />

certainty that soon all your customers will<br />

be monitored by one company: yours or<br />

your competitor. ■<br />

6 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

7


IN THIS ISSUE<br />

On the cover<br />

Monitoring printers is no longer for large and medium companies<br />

Toner: Quality v Price<br />

34<br />

W0W shredding comes online<br />

04<br />

36<br />

Editorial<br />

03 Welcome to our new look magazine<br />

Feature<br />

04 Monitoring printers is no longer<br />

for large and medium companies<br />

World Focus<br />

10 A tale of two Clovers<br />

11 Zhuhai customs take action<br />

12 HP seizes counterfeit products<br />

in Germany and Asia • Ugandan<br />

authorities destroy tonnes of<br />

counterfeit goods<br />

14 Court finds in favour of Itone<br />

• CarboTechRea and Eurecum<br />

enter new partnership.<br />

16 HP leads the firmware wars<br />

17 Australia goes Amazon<br />

18 Amazon uses blockchain to stop<br />

counterfeits?<br />

City News<br />

20 OEM share prices August 2019<br />

• Ninestar Interim H1 Results<br />

21 Happyprinting gains investor<br />

22 Canon Q2 sales down<br />

• Laser Image Plus Imaging<br />

Products sold<br />

Around the Industry<br />

24 ECS discourages WEEE<br />

‘Free Riders’<br />

25 CET reports on distributor<br />

conference<br />

26 GM Technology receives<br />

certifications • New European<br />

distributor for R-JetTek<br />

27 Zhono wins IP award • HYB<br />

honours distributors<br />

28 Ninestar celebrates 19 years,<br />

product verification and raising<br />

money for charity and expands<br />

in Germany<br />

29 Australian court quashes<br />

Epson reuse<br />

30 DMC Canotec supports<br />

inspirational melanoma patient<br />

• ISO certification for Convena<br />

31 CTS celebrates with expansion<br />

• Johan Nieuwoudt joins RTS<br />

Imaging<br />

32 Integral looking to expand<br />

relationships • New "Paperworld<br />

Office Village" announced<br />

33 Static Control honoured by NC<br />

Department of Labor<br />

Feature<br />

34 Toner: <strong>The</strong> Quality v Price<br />

Conundrum<br />

36 W0W shredding comes online<br />

Products & Technology<br />

38 Apex showcases latest releases<br />

• ECS product spotlight<br />

39 IR Italiana Riprografia’s latest<br />

products • Ninestar launches toner<br />

reload kit<br />

40 CET launches new products<br />

• Ecoservice reveals latest products<br />

41 Utec announces latest products<br />

• Armor reveals latest products<br />

42 Katun Europe introduces new<br />

products • UniNet unveils latest<br />

products<br />

43 LMI showcases latest products<br />

• Lexmark extends SMB offering<br />

8 <strong>Issue</strong> <strong>322</strong> September 2019


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and watch your business take off..<br />

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Effective Consumable Solutions


WORLD FOCUS<br />

GLOBAL Clover, Business, Financials<br />

A tale of two<br />

Clovers<br />

Clover has been in the news recently<br />

following the down grading by Moody’s<br />

the credit ratings company.<br />

Two whammies come along and sends<br />

Clover reeling. Whammy number one was<br />

the HP-Xerox tie-up which is expected<br />

to impact Clover as they are currently<br />

a significant supplier to Xerox of HP<br />

products used in Xerox MPS programmes.<br />

Whammy number two, on the smartphone<br />

side of the business, and as the Wall Street<br />

Journal (subscription) reported a substantial<br />

customer, AT&T, had “decided to fulfil<br />

[their] requirements for refurbished older<br />

units by purchasing them directly from<br />

the OEM.” <strong>The</strong> loss of these two business<br />

streams is estimated to be in the order<br />

of $100 million<br />

4L Technologies<br />

Clover number one is in fact 4L<br />

Technologies, the parent company that<br />

owns the Clover Group and the “boy done<br />

good” that has grown by acquisition over<br />

the last eighteen years or so. We all know<br />

someone who made their fortune selling<br />

out to Clover and secretly we all wish we<br />

had walked in those shoes.<br />

As Clover grew, it borrowed $700 million<br />

(€624 million) to fund a $278 million<br />

(€248 million) special dividend [according<br />

to Bloomberg $100 million (€89 million)<br />

in 2013 and $178 million (€159 million)<br />

in 2014] to their shareholders. Golden Gate<br />

Capital is the largest. <strong>The</strong> balance of the<br />

loan was used to pay off the prior loan and<br />

fund an acquisition. This loan falls due in<br />

June 2020. <strong>The</strong> <strong>Recycler</strong> understands that<br />

Clover tried to refinance their loan last May<br />

and offered a good premium, rumoured<br />

to be 9 percent – 10 percent, but there were<br />

no takers.<br />

According to the Wolf Street Blog “Slices<br />

of that leveraged loan are traded like<br />

securities. But because leveraged loans are<br />

loans, not securities, the SEC does not<br />

regulate them. No one regulates them.<br />

As far back as 2016 Golden Gate and<br />

Clover have been considering their exit<br />

options. <strong>The</strong> loss of the two big customers<br />

means that Clovers expects that they will<br />

not meet their revenues forecast. Hence the<br />

credit downgrading and the appointment<br />

of legal advisors Kirkland & Ellis LLP and<br />

investment bank Jefferies LLC to assess<br />

the balance sheet alternatives and strategic<br />

options for the company.<br />

Clover Imaging Group<br />

<strong>The</strong> second Clover is Clover Imaging<br />

Group (CIG), the subsidiary that collects,<br />

remanufactures and sells the imaging<br />

products we all know so well. Add in<br />

Clover Wireless who do something similar<br />

for mobile devices and you have the main<br />

revenue earners of Clover.<br />

As the news broke about 4L<br />

Technologies, CIG moved to puts distance<br />

between the parent companies’ woes and<br />

CIG’s CEO and President jointly issue<br />

a letter to customers telling them “it is<br />

business as usual for us” and they want<br />

to “remain fully focused on partnering<br />

with you, our valued customers.”<br />

<strong>The</strong> letter goes on to talk about their<br />

“significantly enhanced the efficiency<br />

of our inventory, transportation, and<br />

distribution operations” and their<br />

“sales forecasting system developed<br />

in partnership with Microsoft” and<br />

closes with “we are charging full speed<br />

ahead, as we have a healthy sales pipeline<br />

and continue to make key strategic<br />

investments to capture long-term growth<br />

opportunities…”<br />

CIG has been active on social media<br />

talking up their environmental credentials<br />

and promoting their “Silver Bullet”<br />

campaign to incentivise dealers to sell<br />

Clover products. GIG has also created<br />

a product content platform within the<br />

Amazon marketplace to make it easier<br />

for its partners to sell Clover’s entire line<br />

of superior quality remanufactured<br />

printer cartridges.<br />

What now?<br />

Where does Clover go from here? While<br />

Clover management says business as usual,<br />

the options for the creditors are less clear.<br />

Scenario one is for CIG and Wireless to<br />

be spun out as standalone businesses and<br />

the bones of 4L Technologies left to be<br />

picked over.<br />

Scenario two is for an OEM, like HP<br />

and or Xerox, to buy it for the products<br />

it makes to boost the OEMs’ green<br />

credentials and give them an “in” to<br />

Clover’s remaining customers.<br />

Scenario three is for one of the big<br />

Chinese companies to buy Clover. <strong>The</strong>y<br />

have looked and said no so far. However,<br />

maybe in a fire sale, it could go.<br />

Scenario four – A new VC offers a low<br />

low-ball price, probably 60 percent less<br />

than its real value and breaks up the<br />

company, strips out the assets, drives<br />

down the costs and sells it on, bit by bit<br />

and the current loan investors take a more<br />

significant haircut. ■<br />

10 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

ASIA Ninestar, IP, Zhuhai, Inkjet<br />

Zhuhai customs take action<br />

In the latest edition of Pioneer Insight, Ninestar’s company magazine, Ninestar reports that Zhuhai customs seized<br />

360 ink cartridges that allegedly infringe Ninestar’s intellectual property.<br />

<strong>The</strong> company reports that in late April<br />

this year, Zhuhai Gongbei customs seized<br />

360 inkjet cartridges that are suspected<br />

of infringing Ninestar’s IP.<br />

Destined to be exported to Tunisia by<br />

a Zhuhai based company, Ninestar said<br />

it “found the above mentioned cartridges<br />

was suspected of infringing its own<br />

IP and submitted an application for<br />

intellectual property protection measures<br />

on the goods involved on the spot.”<br />

In the article Mandy Wei, Head<br />

of Ninestar’s Legal Department said:<br />

“Custom’s protection provides a strong<br />

guarantee for the enterprises who invests<br />

a lot to R&D.”<br />

In February this year, Ninestar<br />

reported on other legal actions it has<br />

taken to defend its IP with success.<br />

Ninestar originally began proceedings<br />

against Zhuhai Zhengyin in 2018,<br />

accusing it of infringing its Chinese<br />

patent No. ZL201220712945.2, which<br />

the remanufacturer acquired for its<br />

independently developed ‘Negative<br />

Pressure Generating Mechanism’<br />

– a technology the company designed<br />

to offer “good control of negative<br />

pressure” in its cartridges.<br />

<strong>The</strong> Court issued a written Judgment<br />

in January this year, in favour of Ninestar,<br />

and ordering Zhengyin<br />

to pay an undisclosed amount in damages<br />

to Ninestar. Furthermore, Zhengyin<br />

is prohibited from making, selling and<br />

offering for sale the infringing cartridges<br />

in question.<br />

Reacting to the Court’s decision at the<br />

time, Ninestar reaffirmed that it “always<br />

respects the intellectual property<br />

of any others and expects others to respect<br />

Ninestar ‘s intellectual property as well.”<br />

Ninestar at the time said: “In the future,<br />

Ninestar will step up efforts to protect<br />

its own intellectual property rights.” ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

11


WORLD FOCUS<br />

ASIA Counterfeits, Crime, HP, IP<br />

HP seizes counterfeit products<br />

in Germany and Asia<br />

In a series of raids, HP’s Anti-Counterfeiting and Fraud (ACF) team and German<br />

Customs have been successful in seizing thousands of counterfeit computer<br />

components and printer cartridges.<br />

As reported by CRN German Customs,<br />

tipped off by HP’s Anti-Counterfeiting<br />

and Fraud team planned raids of several<br />

locations in Germany including two that<br />

were conducted at Frankfurt Airport.<br />

<strong>The</strong> report goes on to say: “<strong>The</strong> officials<br />

secured large quantities of counterfeit<br />

computer components and toner cartridges<br />

illegally labelled with the HP logo. Further<br />

investigation led them to backers in<br />

Dresden.”<br />

During these raids HP seized 4,000<br />

components destined to manufacture more<br />

counterfeit toner cartridges.<br />

"HP is proud of our ongoing partnership<br />

with the local German authorities - it helps<br />

bring forgeries to justice in EMEA, and<br />

our continued success is due not least to the<br />

swift action taken by German officials," said<br />

Susanne Kummetz, Channel Director from<br />

HP Germany, about the successful action.<br />

"Our Anti-Counterfeiting and Fraud<br />

programme in Germany and throughout<br />

Europe ensures that our customers and<br />

distribution partners do not fall prey<br />

to illegal activity in the region."<br />

HP Anti-Counterfeiting and Fraud<br />

Programme also succeeded in seizing<br />

over $7 million (€6.22 million) worth<br />

of counterfeit products in Indonesia,<br />

Thailand, Malaysia and Vietnam.<br />

Channel Asia reported that in a 15-month<br />

operation across Indonesia, Thailand,<br />

Malaysia and Vietnam, HP has seized $7.18<br />

million (€6.38 million) worth of counterfeit<br />

products from “fraudulent suppliers”.<br />

According to Channel Asia the operation<br />

was led by the HP Anti-Counterfeiting<br />

and Fraud team and local law enforcement<br />

agencies performed “more than 17 raids and<br />

five arrests in impacted markets.”<br />

A statement from HP said: “Seizures from<br />

these raids consisted of items like finished<br />

and unfinished cartridges, packaging<br />

materials and various sets of labels.<br />

Counterfeit printing supplies pose a serious<br />

threat to consumers and businesses alike.<br />

<strong>The</strong> use of counterfeit supplies can often<br />

result in printer damage, malfunctions,<br />

and is not covered by printer hardware<br />

warranties. More importantly, it can result<br />

in lost revenue and unnecessary downtime<br />

for business.”<br />

A study by Harris Interactive<br />

commissioned by HP showed that the<br />

global economy is losing around $3 billion<br />

(€2.6 billion) every year to counterfeit<br />

products sold.<br />

HP’s ACF Programme seeks to educate<br />

its customers and partners in the value<br />

of vigilance against counterfeit supplies,<br />

while cooperating globally with law<br />

enforcement agencies to bring an end to<br />

the illegal operations producing counterfeit<br />

components.<br />

In recent months, as well as its continued<br />

efforts across the African continent,<br />

such as in Uganda and Nigeria, HP has<br />

also been successful in the fight against<br />

fakes right across the globe, including<br />

recent breakthroughs in the United Arab<br />

Emirates. ■<br />

EMEA Counterfeits, HP, Cartridges, Toner, Uganda<br />

Ugandan authorities destroy tonnes<br />

of counterfeit goods<br />

<strong>The</strong> Uganda Registration Services Bureau (URSB) reportedly destroyed five<br />

tonnes of counterfeit toner and cartridges.<br />

<strong>The</strong> Daily Monitor reported that URSB<br />

destroyed five tonnes of counterfeit toner<br />

and cartridges which were seized between<br />

January 2019 and June 2019 by the<br />

URSB’s Intellectual Property Enforcement<br />

Team from several locations that were<br />

computer accessory stores. <strong>The</strong> destroyed<br />

goods had a value of Shs 7.2 billion ($1.95<br />

million/ €1.75 million).<br />

In total the Ugandan authorities say that<br />

60 tonnes of counterfeit toner and HP<br />

cartridges were seized.<br />

Talking to the Daily Monitor, the Head<br />

of Operations and Enforcement at the<br />

URBS, Alex Tumuhairwe said: “Majority<br />

of the counterfeit items were seized from<br />

particular locations at Bugolobi and Nasser<br />

road and some of the dealers have already<br />

been prosecuted and convicted under the<br />

intellectual property law. <strong>The</strong> products are<br />

a look alike and can only be identified by<br />

experts, therefore dealers take advantage<br />

of the unsuspecting customers to sell the<br />

counterfeit products.”<br />

Tumuhairwe added that the court<br />

agreed to the destruction after successful<br />

prosecution of the suspects.<br />

Peter Masinde, a consultant working<br />

with URBS, helping to track and identify<br />

the counterfeit goods, explained that the<br />

counterfeit products get repackaged inside<br />

the stores, before the dealers take them to<br />

the markets for sale.<br />

Masinde added: “<strong>The</strong> business is<br />

lucrative and very sophisticated as many<br />

of the dealers are willing to part with<br />

large amounts of money to compromise<br />

the products. We call for commitment<br />

from all the concerned parties including<br />

the customers to help identify the<br />

unscrupulous dealers. <strong>The</strong> re-packaged<br />

products look genuine on the outside look<br />

and can only be detected by people with<br />

expert knowledge regarding the computer<br />

accessories.” ■<br />

12 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

13


WORLD FOCUS<br />

EMEA Itone, India, IP<br />

Court finds in favour of Itone<br />

<strong>The</strong> Bombay High Court of Justice finds in favour of Itone (India) Pvt. Ltd.<br />

in a trademark dispute against four parties.<br />

Following a complaint by Itone<br />

Managing Director, Sandeep Sanghvi of a<br />

breach of the Itone trademark, raids were<br />

carried out at various premises in Mumbai<br />

and Kolkata and a range of materials<br />

seized. Itone were alleging that the<br />

defendants were using a DITONE mark<br />

that was similar to the registered ITONE<br />

mark.<br />

In May the court ruled that the DITONE<br />

mark did infringe the plaintiffs “ITONE”<br />

trademark. <strong>The</strong> court issued a permanent<br />

order and injunction restraining the<br />

Defendants and others from infringing<br />

the Plaintiff ’s mark ‘ITONE’ by the use<br />

of the mark ‘DITONE’ or any other mark<br />

identical and/or deceptively similar to the<br />

Plaintiff ’s registered trademarks.<br />

<strong>The</strong> court further granted a permanent<br />

order and injunction restraining the<br />

Defendants from passing off the goods of<br />

the Plaintiff ’s manufactured and sold by<br />

it under the mark ‘ITONE’ or any other<br />

identical/deceptively similar mark.<br />

Costs and damages in the sum of Rs.<br />

5 Lacs ($7,260/ €6,450) were awarded<br />

against the first defendant, Dhanraj Surana<br />

M/s Disha Copier, which by mutual<br />

consent will be donated to the Bombay<br />

Society for the Prevention of Cruelty<br />

to Animals. Costs and damages were<br />

not sought or awarded against the other<br />

defendants, Patel Traders, Mayurkumar<br />

Nandlal Punj and Lalaji Naran Hanat all<br />

of Mumbai.<br />

Itone Managing Director, Sandeep<br />

Sanghvi told <strong>The</strong> <strong>Recycler</strong> “that various<br />

Honorable High Courts in India are<br />

taking a very strict view for copying<br />

trademarks and labels of others and such<br />

parties are being penalized by being made<br />

to pay lacs of rupees as a penalty.”<br />

At a recent IP conference in New Delhi<br />

Mondaq reported “the focus was on the<br />

collaborative enforcement between various<br />

state authorities and enforcement agencies<br />

and discussed growth and development<br />

of IPR regime in India along with the<br />

steps taken by the government to promote<br />

IP together with the role of judiciary and<br />

agencies in enforcement of IPR laws in the<br />

country. It stressed the need for stringent<br />

implementation of existing laws in the<br />

country to safeguard intellectual property<br />

rights.<br />

Delivering the special address, Honorable<br />

Mr Justice Dipak Misra stressed on the<br />

need for “Intellectual Vigilance” with a<br />

view to protect those who were creating,<br />

inventing or were busy in the field of<br />

innovations. Further, he highlighted<br />

how collaborative enforcement in today’s<br />

competitive environment had placed itself<br />

on a pedestal in the context of economic<br />

growth and was becoming increasingly<br />

important.” ■<br />

EUROPE CarboTech, Eurecum, Waste Toner<br />

CarboTechRea and Eurecum enter new partnership<br />

<strong>The</strong> two companies are collaborating on a joint venture for processing waste toner powder, toner bottles, and plastic<br />

related contaminants.<br />

Netherlands-based CarboTech<br />

Re-Energy Applications (CarboTechRea)<br />

is specialised in auditing companies<br />

and providing bespoke, tailor-made<br />

solutions for companies to deal with<br />

their environmental waste in the most<br />

ecological and cost-effective way and<br />

supply it to the Re-Energy market to<br />

produce renewable energy.<br />

Eurecum GmbH, based in Germany,<br />

is a high-tech processing company and is<br />

one of the leading Re-Energy providers<br />

in Germany. Eurecum invested heavily<br />

in 2018 to safely process over 100,000<br />

tonnes per year of waste toner powder,<br />

toner bottles and all related types of<br />

contaminated plastics for the Toner-,<br />

Printing- and Plastic industry.<br />

Commenting on the new partnership,<br />

the companies said: “We are very proud<br />

to announce that as of this year a joint<br />

venture has been established between<br />

CarboTechRea and Eurecum GmbH<br />

Eisleben. <strong>The</strong> main focus of this joint<br />

venture is to remain the largest single<br />

organisation in Europe for processing<br />

waste toner powder, toner bottles, and<br />

plastic related contaminants in the<br />

most environmentally friendly and<br />

cost-effective way across Europe for the<br />

printing industry.”<br />

OEM and remanufacturers alike face the<br />

environmental and sustainability issues<br />

that tonnes of waste toner powder need to<br />

be processed and recycled and at the same<br />

time a sustainable solution is needed for<br />

the millions of cartridges and plastics that<br />

are at the end of their useful life.<br />

<strong>The</strong> cooperation between<br />

CarboTechRea and Eurecum creates<br />

the ability to dispose of this nonenvironmentally<br />

friendly waste and<br />

produces complete countability for the<br />

responsible authorities regionally. ■<br />

14 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

15


WORLD FOCUS<br />

GLOBAL HP, Firmware Updates, Third Party Products<br />

HP leads the firmware wars<br />

In 2018 nine OEMs issued 989 firmware upgrades. That is an average of 2.7 every<br />

single day of the year. HP alone issued 371 firmware updates.<br />

Problems with firmware updates have<br />

been in the press on an almost weekly basis.<br />

Every firmware update can cause huge<br />

problems for consumers that prefer reused,<br />

or non-OEM cartridges.<br />

In 2018 HP issued 120 firmware updates<br />

on its range of laser printers and a further<br />

251 firmware upgrades to their range of<br />

inkjet printers. Meanwhile, Epson issued<br />

274 firmware upgrades on their range<br />

of inkjet printers.<br />

undertaking to compensate customers who<br />

were unable to use non-HP ink cartridges<br />

due to an undisclosed technology in its<br />

printers.”<br />

This technology is a dynamic security<br />

feature (DSF), which either already came<br />

with one of the printers or would have been<br />

installed in a later firmware update. <strong>The</strong><br />

purpose of the DSF is to “prevent non-HP<br />

ink cartridges from being used in HP<br />

printers.”<br />

them from counterfeit and third-party<br />

ink cartridges,” although HP Inc did<br />

apologise by saying: “We should have done<br />

a better job of communicating about the<br />

authentication procedure to customers, and<br />

we apologise.”<br />

But it is not just HP in the legal wars over<br />

firmware. Epson too have had their share<br />

of legal actions.<br />

ETIRA President Javier Martinez said:<br />

“Firmware updates are necessary to keep<br />

2018 firmware updates by OEMs<br />

LaserJet<br />

Brother Canon Dell HP Kyocera Lexmark Samsung Xerox<br />

No of updates 30 10 16 120 6 30 61 31<br />

Inkjet<br />

Brother Canon Epson HP<br />

No of updates 136 24 274 251<br />

Between January and May this year the<br />

OEMs have collectively issued a further 366<br />

firmware upgrades. That is 2.4 per day.<br />

In April this year in response to another<br />

HP firmware upgrade Australia based<br />

Ink Hub advised consumers they needn’t<br />

bother with the upgrades even if they<br />

use genuine HP cartridges as the updates<br />

“won’t make any difference as to how your<br />

printer performs.” Commenting that the<br />

sole purpose of the update “is to stop the<br />

end user from being able to use generic<br />

cartridges” and then offered technical<br />

advice, using diagrams, demonstrating how<br />

to disable the updates.<br />

In May Ink Hub took to Social<br />

Media to inform its customers that the<br />

company is “currently in talks with the<br />

ACCC over HP’s latest printer firmware<br />

updates. <strong>The</strong>y are going to see if this latest<br />

firmware download breaches laws as did<br />

their last big update a couple of years ago.”<br />

In May 2018 HP’s Australian subsidiary<br />

has got itself into hot water over the sale of<br />

220,000 printers designed to prevent the use<br />

of third-party cartridges. As ARN reports,<br />

as a result of this lack of transparency, the<br />

Australian Competition and Consumer<br />

Commission (ACCC) has stated that<br />

“HP has agreed to a court-enforceable<br />

“Consumers were not made aware of the<br />

restriction on using non-HP ink cartridges<br />

when buying the printer or downloading<br />

the firmware update, and were denied the<br />

choice to accept or reject it.” ACCC deputy<br />

chair Michael Schaper said.<br />

“<strong>The</strong> ACCC was also very concerned<br />

that HP used technology to change these<br />

printers’ functionality after purchase,<br />

without alerting consumers to the<br />

restriction on the use of non-HP ink<br />

cartridges which was being installed.”<br />

HP has admitted to the likely breach of<br />

Australian Consumer Law “by engaging<br />

in false, misleading or deceptive conduct.”<br />

In December 2016 Readitquick.com<br />

added HP Inc to its annual technical<br />

disasters list. <strong>The</strong> article said that “without<br />

the knowledge of its customers, in<br />

September 2016, HP introduced a security<br />

update in its Officejet Pro printers which<br />

stopped the printing if a third-party ink<br />

cartridge was detected”.<br />

<strong>The</strong> company was inundated with<br />

complaints, and it was noted that they<br />

were “taken to task for not being more<br />

transparent” about their updates and for<br />

their statement defending their actions,<br />

which said they wanted to “ensure the<br />

best consumer experience and protect<br />

devices working. However, way too often<br />

surprise overnight firmware updates also<br />

have the nasty side-effect of blocking the<br />

remanufactured cartridge, that happens to<br />

be in the printer at the time of the firmware<br />

update, from continuing to function<br />

normally. This should not be allowed.<br />

OEMs should have an instant “roll back”-<br />

facility, that is: if a firmware update blocks<br />

a legally remanufactured cartridge, or<br />

adversely impacts on the printer or cartridge<br />

performance, the user should be able to<br />

revert back to the previous firmware setting<br />

instantly. If they cannot offer that facility,<br />

firmware updates should not be permitted.”<br />

Why so many updates and the open<br />

challenge of locking out competitors? <strong>The</strong><br />

printer market is a competitive space and<br />

we all know print volumes are declining<br />

year on year. More so in the domestic<br />

consumer inkjet market where delegates at<br />

the recent <strong>The</strong> <strong>Recycler</strong> live conference were<br />

briefed that year on year sales are declining<br />

by 7.7 percent. It is a fight for market share<br />

and Canon and Epson are fighting for a slice<br />

of the HP market and at<br />

the same time using all the<br />

tools in their arsenals<br />

to dominate the<br />

consumables sector.<br />

16 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

Every time a firmware upgrade is issued<br />

individual companies producing reused<br />

or new cartridges respond by having to<br />

check that their version of the aftermarket<br />

chip work with the upgrade, or the chip<br />

manufacturer has to reverse engineer to<br />

firmware upgrade to determine the changes.<br />

One expert we spoke with said,<br />

“sometimes it is a simple change that can<br />

be corrected, but sometimes it is a big<br />

change that takes time.” Is there a more<br />

sinister reason? On the laser printer side<br />

there is a plethora of aftermarket MPS<br />

programmes all collecting data on the<br />

efficiency of consumables. Not something<br />

the OEMs would like to see in the public<br />

domain?<br />

While the pace of firmware updates<br />

continues HP and the other OEMs are<br />

raking in the cash and the microchip<br />

producers are busy working out how to<br />

create a new microchip which overcomes<br />

each and every firmware update. Since just<br />

about every cartridge is a single use cartridge<br />

the environmental degradation continues,<br />

and the consumer loses a fair choice.<br />

Is it time for collective action? <strong>The</strong> US<br />

based I-ITC has recently launched<br />

a firmware warning label campaign on their<br />

website “Firmware Warning Label, Hewlett<br />

Packard has been aggressively locking out<br />

the competition with its new firmware<br />

that stops the printer at various times if it<br />

detects a cartridge with an aftermarket chip.<br />

<strong>The</strong> firmware upgrade that causes this is<br />

vexing both consumers and chip makers<br />

alike. What can we do about this problem?<br />

One way is to stop the customer from<br />

downloading the firmware in the first place<br />

with firmware warning labels.”<br />

You can download the label on the ITC<br />

website direct. ■<br />

AUSTRALASIA AWS, Amazon, Government Procurement<br />

Australia goes Amazon<br />

<strong>The</strong> Australian Government signed an agreement with Amazon Web Services (AWS) to use the platform for<br />

government procurement said to be worth $39 million (€34.52 million).<br />

CRN in Australia reports on this<br />

newly signed deal which is a “whole-ofgovernment<br />

deal” which “extends to public<br />

universities and any other governmentowned<br />

agency”. <strong>The</strong> deal has been signed<br />

for an initial period of three years and<br />

means all government agencies are using<br />

the AWS platform for any procurement.<br />

According to AWS, it is the “world’s<br />

most comprehensive and broadly adopted<br />

cloud platform, offering over 165 fully<br />

featured services from data centres<br />

globally. Millions of customers, including<br />

the fastest-growing startups, largest<br />

enterprises, and leading government<br />

agencies.”<br />

AWS released 1,957 new services and<br />

features in 2018 and its AWS Marketplace<br />

is a digital catalogue with thousands<br />

of software listings from independent<br />

software vendors that make it easy to find,<br />

test, buy, and deploy software that runs on<br />

AWS in the cloud.<br />

According to CRN “AWS said the<br />

government will now have a consistent<br />

approach to accessing its services without<br />

having to negotiate separate contract terms<br />

each time by using a self-service,<br />

low-administration process. <strong>The</strong><br />

public cloud giant said it’s also removed<br />

administrative overheads to smooth out<br />

the procurement process.”<br />

In the CRN report, concerns are<br />

highlighted that the channel now need<br />

to go through AWS to offer their services<br />

to the government and that the exact way<br />

of how this is possible is not yet clear.<br />

Both AWS and its Asia Pacific partner<br />

2pi Software are adamant though that<br />

streamlining procurement is just about<br />

saving time and money for the government<br />

and making the process easier as well as<br />

eliminating barriers for service providers. ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

17


WORLD FOCUS<br />

GLOBAL Amazon, Counterfeits, Third-Party Sellers<br />

Amazon uses blockchain to stop counterfeits?<br />

Amazon announced the expansion of Transparency in Europe, India and Canada, a product serialisation service that<br />

promises to prevent the sale of counterfeit products at scale on its site.<br />

Amazon announced the expansion of<br />

Transparency, its product serialisation<br />

service, to France, Germany, Italy, Spain,<br />

U.K., India, and Canada.<br />

When brands use Transparency to apply<br />

unique codes to their products, customers,<br />

brands, Amazon, and other participants<br />

in the supply chain are able to authenticate<br />

every unit of a product, better protecting<br />

brands and customers from counterfeits at<br />

scale, Amazon explained.<br />

Amazon added that unique serialisation<br />

for every product unit is the most effective<br />

way to tackle and prevent counterfeits<br />

throughout the supply chain, and<br />

Transparency’s geographic expansion is the<br />

latest in Amazon’s continued investment<br />

in scalable, technology-driven solutions<br />

to prevent counterfeit.<br />

“Counterfeiting is an industry-wide<br />

concern – both online and offline. We<br />

find the most effective solutions to prevent<br />

counterfeit are based on partnerships that<br />

combine Amazon’s technology innovation<br />

with the sophisticated knowledge and<br />

capabilities of brands,” said Dharmesh<br />

Mehta, vice president, Amazon Customer<br />

Trust and Partner Support. “We created<br />

Transparency to provide brands with a<br />

simple, scalable solution that empowers<br />

brands and Amazon to authenticate<br />

products within the supply chain, stopping<br />

counterfeit before it reaches a customer.”<br />

Transparency is a product serialisation<br />

service that provides a unique code for<br />

every unit that is manufactured. Brands<br />

put these codes on its products and every<br />

time one of these products is ordered<br />

in Amazon’s stores, Amazon scans and<br />

verifies the code to ensure only authentic<br />

units reach customers.<br />

Additionally, customers can use a<br />

mobile app to scan the code and verify<br />

authenticity regardless of where they<br />

purchased their units. Brands can also<br />

use Transparency to communicate<br />

unique unit-level information, including<br />

manufacturing date, manufacturing place,<br />

or other enhanced product information<br />

(e.g., ingredients). More than 4,000 brands<br />

are enrolled in Transparency in the U.S.,<br />

ranging from startups to Fortune 500<br />

companies. Hundreds of brands continue<br />

to enrol into the service every month,<br />

Amazon said.<br />

According to Amazon, these brands have<br />

generated over 300 million unique codes,<br />

allowing Amazon to proactively stop over<br />

250,000 counterfeits of Transparencyenabled<br />

products from reaching customers<br />

and in 2019, for products fully on-boarded<br />

into the Transparency service, there have<br />

been zero reports of counterfeit from<br />

brands or customers who purchased these<br />

products on Amazon.<br />

"Amazon’s proactive approach and<br />

investment in tools like Transparency have<br />

allowed us to grow consumer confidence<br />

in our products and prevent inauthentic<br />

product from ending up in the hands of<br />

our customers,” said Matt Petersen, Chief<br />

Executive Officer at Neato Robotics, a<br />

maker of smart robotic vacuum cleaners.<br />

“Blocking counterfeits from the source<br />

has always been a tough task for us – it’s<br />

something all brand owners face through<br />

nearly all channels around the world,”<br />

said Bill Mei, Chief Executive Officer<br />

at Cowin, a manufacturer of noise<br />

cancelling audio devices. “After we joined<br />

Transparency, our counterfeit problem<br />

just disappeared for products protected<br />

by the program.”<br />

Also in the news this week was that a<br />

court has ruled that Amazon lost its case<br />

in a federal appeals court which ruled that<br />

Amazon was liable for third-party seller<br />

products. Reuters reported earlier this week<br />

that’s this case might potentially mean that<br />

customers who received defective products<br />

from third-party sellers on Amazon might<br />

be eligible to sue the online marketplace.<br />

This judgement came after several other<br />

courts felt Amazon could not be held liable<br />

for third-party seller products.<br />

Reuters reported that Circuit Judge<br />

Jane Richards Roth said Amazon may<br />

be liable in part because its business model<br />

“enables third-party vendors to conceal<br />

themselves from the customer, leaving<br />

customers injured by defective products<br />

with no direct recourse to the third-party<br />

vendor.”<br />

Reuters added: “<strong>The</strong> panel sent the case<br />

back to the lower court, which will have<br />

to decide whether the leash was actually<br />

defective.” ■<br />

18 <strong>Issue</strong> <strong>322</strong> September 2019


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CONNECTING THE INDUSTRY SINCE 1991<br />

<strong>The</strong> <strong>Recycler</strong> is the news portal providing the very latest on all that's<br />

new and relevant for the office print and imaging professional.<br />

NEWS<br />

INFORMATION<br />

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– timely and relevant<br />

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However you consume your news, make sure you engage: Like, Follow and Share<br />

Do you have news to share? Just email news@therecycler.com<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

19


CITY NEWS<br />

OEM share prices<br />

August 2019<br />

Share Prices<br />

Prices correct as of 1 st August 2019<br />

ASIA Ninestar, Financials, Business<br />

Company JUNE JULY<br />

Brother Industries (Yen) ¥ 2112 1924<br />

Canon (Yen) ¥ 3172 2997<br />

Dainippon Ink & Chemicals (Yen)<br />

Sun Chemicals parent company<br />

¥ 2845 2928<br />

HP Inc. (US$) $ 20.74 21.04<br />

Hubei Dinglong (RMB) ¥ 8.04 8.67<br />

Jadi (MYR) M 0.05 0.055<br />

LG Chem (S Korean Won) W 337.5K 332.5k<br />

Matsushita Electric Industrial Co.<br />

(Yen) Panasonic parent company<br />

¥ 937 911<br />

Mitsubishi Chemicals (Yen) ¥ 753 788<br />

Ninestar Corporation (RMB)<br />

Formerly Apex Microelectronics<br />

¥ 21.1 24.22<br />

Oki (Yen) ¥ 1<strong>322</strong> 1449<br />

Seiko Epson (Yen) ¥ 1733 1588<br />

Turbon AG (Euro) € 2.82 3.04<br />

Xerox (US$) $ 35.66 32.1<br />

UK Waste Prices<br />

price per tonne<br />

Aluminium € 190.67 326.89<br />

Plastic € 219.07 321.69<br />

Paper € 22.45 15.81<br />

Currency<br />

€/US$ 1.12 1.1<br />

€/£ 0.9 0.91<br />

£/US$ 1.25 1.21<br />

£/€ 1.11 1.1<br />

Oil Price<br />

Crude oil - (US$) Brent Crude<br />

futures, IPE per barrel *<br />

Shipping Prices<br />

Europe<br />

(Hamburg/Antwerp/Felixstowe<br />

/Le Havre)<br />

Mediterranean<br />

(Barcelona/ Valencia/Genoa/Naples)<br />

USWC<br />

(Los Angeles/Long Beach/Oakland)<br />

USEC<br />

(New York/ Savannah /Norfolk<br />

/Charleston)<br />

$ 64.51 64.32<br />

$ 688 754<br />

$ 705 718<br />

$ 1649 1433<br />

$ 2746 2800<br />

Sources: HMRC, FT.com, krx.co.kr tse.or.jp, szse.cn, Environment Exchange,<br />

packagingnews.co.uk *Brent Crude price is for July 2019<br />

Ninestar Interim H1 Results<br />

<strong>The</strong> advantages of the entire industry chain, as well as in<br />

patent technology and service programs benefit Ninestar<br />

as the unfavourable background of global economic<br />

uncertainty and Sino-US trade friction, and the enormous<br />

challenges that currently face the printer and consumables<br />

industry.<br />

On July 15th Ninestar<br />

Corporation – reported the<br />

unaudited interim halfyear<br />

results for its printerconsumables<br />

and Lexmark<br />

International.<br />

Ninestar reported that for<br />

its half-year which ended on<br />

June 30th, 2019 that there<br />

was an overall increase over<br />

the same period last year of 12<br />

percent - 31 percent and profit<br />

was 312,541,300 yuan ($45.5<br />

million / €40.3 million) and<br />

earnings $350 million – $410<br />

million (€310.5 million –<br />

€363.6 million)<br />

<strong>The</strong> company attributes<br />

changes in the first half of<br />

2019, to the unfavourable<br />

background of global<br />

economic uncertainty and<br />

Sino-US trade friction, the<br />

printer and consumables<br />

industry also faced enormous<br />

challenges. <strong>The</strong> company was<br />

able to rely on the advantages<br />

of the entire industry chain,<br />

as well as in patent technology<br />

and service programs and<br />

business performance, has<br />

risen steadily.<br />

Consumables business<br />

- In the first half of 2019,<br />

compared with the same<br />

period of the previous year,<br />

the operating income and net<br />

profit of the consumables<br />

business asset package<br />

increased by about 20 percent.<br />

Apex Microelectronics<br />

Business- In the first half of<br />

2019, the operating income<br />

of Apex Microelectronics<br />

business increased by 3 percent<br />

compared with the same<br />

period of last year.<br />

Lexmark printer business<br />

- In the first half of 2019,<br />

Lexmark's international<br />

printer shipments and<br />

operating income were the<br />

same as in the same period<br />

of the previous year. <strong>The</strong><br />

net profit attributable to the<br />

parent company decreased<br />

compared with the same<br />

period of the past year.<br />

<strong>The</strong> audited half-year results<br />

are expected in mid-August<br />

2019. ■<br />

20 <strong>Issue</strong> <strong>322</strong> September 2019


Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />

EUROPE Happyprinting, Investment, Business<br />

Happyprinting gains investor<br />

<strong>The</strong> Dutch online printing company Happyprinting has received a €450,000 ($505,772) investment from the Dutch<br />

venture capital firm Peak Capital.<br />

Happyprinting announced the investment<br />

will be used to accelerate Happyprinting’s<br />

international roll out and further develop its<br />

online printing platform.<br />

“We are excited to partner with Peak<br />

Capital. Peak has proven to be the right<br />

smart capital investor for fast growing<br />

companies such as Catawiki and Studocu,<br />

and therefore also for us,” said Sven<br />

Rusticus, CEO Happyprinting.<br />

“Globally, the shift from traditional to<br />

online order placing in print has only just<br />

started. With our platform we make it<br />

easier, more efficient, more sustainable, and<br />

more fun for both the printers and their<br />

customers. It’s our mission to create happy<br />

customers and happy printers, worldwide<br />

with our platform. That’s why we are<br />

Happyprinting,” Rusticus commented.<br />

Johan van Mil, Co-founder & Managing<br />

Partner at Peak Capital said: “We are<br />

impressed with the Happyprinting platform<br />

and the international business model that<br />

the founders of Happyprinting created. <strong>The</strong><br />

team has vast entrepreneurial experience<br />

and knows the market very well. <strong>The</strong>y<br />

were capable to rapidly develop and enter<br />

eight European and Asian countries, fully<br />

self-funded and in a short amount of time.<br />

We are thrilled to assist Happyprinting<br />

in growing even faster and fulfilling their<br />

global ambitions.”<br />

Happyprinting was first launched in<br />

2017 and offers its brand, the marketing<br />

and the webshop in a franchise agreement<br />

to printing companies worldwide. This<br />

enables Happyprinting to grow quickly,<br />

without investing in printing equipment,<br />

and allows printers to grab their share<br />

of the online market by leveraging the<br />

brand, the marketing and webshop from<br />

Happyprinting.<br />

“We created an innovative franchise<br />

concept in the e-commerce sector. Where<br />

Starbucks franchises bricks and mortar<br />

shops, we franchise our country online<br />

print shops.”, Rusticus explained. It’s the<br />

company's vision to create a global network<br />

of in-country printers that all share the<br />

Happyprinting brand, the marketing and<br />

the Printing as a Service platform.<br />

This vision will also enable multinationals<br />

to distribute printed products overnight<br />

to any country in the world. In contrary<br />

to centralized printing, local printing<br />

minimizes transportation and hence<br />

lowers the carbon footprint of print. “We<br />

stop putting print in planes.”, according<br />

to Rusticus. “And through our global<br />

partnership with HP Indigo, we are able to<br />

ensure consistent print quality, anywhere in<br />

the world.”<br />

<strong>The</strong> global print market is calculated at<br />

$980 billion (€872 billion) and is close to<br />

the size of the global car industry. Despite<br />

what many people think, “Print is big,<br />

here to stay and still growing”. <strong>The</strong> global<br />

Online Print market is growing even faster<br />

and is expected to explode in the coming<br />

five years.<br />

For example, in Western Europe, for 2018,<br />

19 percent of all printed matter was ordered<br />

via online printers. <strong>The</strong> market share of<br />

online printers is expected to rise to 42<br />

percent in 2025, according to Bernd Zipper,<br />

Europe's recognized expert in the field of<br />

online print. In emerging markets like Asia<br />

and Eastern Europe, the growth is expected<br />

to be even higher. ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

21


CITY NEWS<br />

GLOBAL Canon, Financials, Business<br />

Canon Q2<br />

sales down<br />

Reporting its second quarter of the<br />

fiscal year 2019, Canon reports office<br />

business unit sales which includes its<br />

printer sales, are down 7.5 percent<br />

year-on-year.<br />

In its review of the second quarter,<br />

Canon said that for the quarter, the US<br />

market remained strong, the European<br />

market was “sluggish” and the Chinese<br />

economy was slow.<br />

According to Canon, during the second<br />

quarter, overall unit sales of office MFDs<br />

remained at around the same level as<br />

the previous year. Although unit sales<br />

of monochrome-model office MFDs<br />

decreased, unit sales of colour-model<br />

office MFDs increased steadily. Unit<br />

sales of laser printers decreased compared<br />

with the same period of the previous<br />

year mainly due to the slowdown of the<br />

market, although sales were strong for<br />

new models.<br />

<strong>The</strong> second quarter net sales decreased<br />

by 10.0 percent year-on-year to ¥905.9<br />

billion ($839 million/ €753 million). Net<br />

sales for the first half of the year decreased<br />

by 10.0 percent year-on-year to ¥1,770.3<br />

billion ($1.64 billion/ €1.47 billion). <strong>The</strong><br />

gross profit decreased by 14.4 percent<br />

year-on-year to ¥406.4 billion ($376<br />

million/ €337 million) mainly due to<br />

the negative effects of currency exchange<br />

rates and the product mix, according<br />

to Canon.<br />

Looking at Canon’s second quarter<br />

performance by business segment, unit<br />

sales of hardware decreased compared<br />

with the same period of the previous<br />

year due to decreasing sales of low speed<br />

models and sales of consumables also<br />

decreased. Total sales for the office<br />

business unit in the second quarter were<br />

¥427.9 billion ($396 million/ €355<br />

million), a year-on-year decrease of 7.5<br />

percent. Sales for the combined first six<br />

months of the year totalled ¥853.5 billion<br />

($789 million/ €701 million), a year-onyear<br />

decrease of 5.7 percent.<br />

Looking forward, Canon expects<br />

from the third quarter onwards, the US<br />

economy to grow. Canon continued:<br />

“While uncertainty surrounding the<br />

UK’s exit of the EU is expected to endure,<br />

the modest recovery of the European<br />

economy is expected to continue<br />

amid a bottoming out in exports. <strong>The</strong><br />

Chinese economy is expected to stave<br />

off a downturn in the face of fierce trade<br />

friction with the United States through<br />

consumer spending stimulus measures,<br />

while such emerging economies as India<br />

and Southeast Asia, where domestic<br />

demand remains steady, are expected<br />

to recover moderately. With regard to<br />

the Japanese economy, while consumer<br />

spending is expected to decline following<br />

an increase in the consumption tax rate,<br />

the outlook indicates a trend of steady<br />

growth supported by relief measures<br />

to reduce the impact of the tax increase<br />

and the improvement of employment<br />

conditions. Looking at the global<br />

economy, although the overall economy<br />

is expected to recover, there are concerns<br />

of further economic slowdown occurring<br />

due to such phenomena as long-drawnout<br />

trade friction between China and<br />

the United States and other geopolitical<br />

risks.”<br />

Canon projects full-year consolidated<br />

net sales in 2019 of ¥3,745.0 billion<br />

($34.6 billion/ €31.1 billion), a year-onyear<br />

decrease of 5.2 percent. ■<br />

NORTH AMERICA Zygoquest Group, Mergers and Acquisition, Business<br />

Laser Image Plus Imaging Products sold<br />

Mike Dudek and Rich Wisniewski of Zygoquest Group advised Laser Image Plus Imaging Products, a toner cartridge<br />

remanufacturer and wholesaler, on the sale to Magnum Print Solution.<br />

Zygoquest Group served as the advisor to<br />

Laser Image Plus Imaging Products, Inc.<br />

and its owners Rob and Teri Pool on the<br />

sale of assets to Technology Systems, Inc.<br />

Laser Image Plus Imaging Products,<br />

Inc., founded in 1987 and located in Costa<br />

Mesa, California, was owned and operated<br />

by Rob Pool and Teri Pool. Laser Image<br />

Plus remanufactured and distributed toner<br />

cartridges and toner kits on a wholesale<br />

and retail basis. Laser Image Plus lists<br />

some 12,000 different products for sale,<br />

including a coveted MICR line.<br />

Magnum Print Solutions, founded<br />

in 1993 and headquartered in Seattle<br />

Washington, is a toner cartridge<br />

remanufacturer and printer and copier<br />

repair centre. Magnum has received awards<br />

such as INC 500/5000, Washington<br />

Green, Washington State Governors<br />

Award, Puget Sound Business Journal 100<br />

Fastest Growing Businesses. Magnum is<br />

owned and operated by Stephen Seavecki<br />

and Ryan Van Quill.<br />

Terms of the transaction are<br />

confidential. ■<br />

22 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

REACH<br />

READY<br />

20<br />

05/20<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

23


AROUND THE INDUSTRY<br />

EUROPE ECS, WEEE, ISO<br />

ECS discourages WEEE ‘Free Riders’<br />

Effective Consumable Solutions (ECS) has explained that non-compliance with the WEEE Directive remains at an<br />

unacceptable level although the law has been in place since 2003.<br />

<strong>The</strong> remanufacturer explained that the<br />

environment continues to be harmed by<br />

‘Free Riders’ who are currently escaping<br />

WEEE compliance and in turn costing the<br />

rest of the industry millions.<br />

<strong>The</strong> Waste Electrical and Electronic<br />

Equipment Directive, which was made an<br />

EU law in February 2003, was instituted<br />

to set collection, recycling and recovery<br />

targets for electrical goods, with the overall<br />

aim of recycling “at least 2% of electrical<br />

and electronics waste equipment by 2016”.<br />

ECS explained that the law states<br />

anybody who produces electrical<br />

equipment that falls into a WEEE category<br />

or places it onto a marketplace must<br />

finance the collection and recycling of<br />

said products, however, many companies<br />

are avoiding WEEE payments altogether,<br />

which creates disadvantages for those<br />

companies who are compliant.<br />

CEO Felicity Rabbitte explained further<br />

by saying: “When companies avoid<br />

compliance they avoid paying anything<br />

at all, which means these companies<br />

already have an advantage over those who<br />

are incurring recycling costs. <strong>The</strong> cost of<br />

recycling is therefore higher than it should<br />

be due to the fact that there are fewer<br />

companies funding UK recycling.”<br />

ECS explained the environment is also<br />

suffering on a monumental scale as a<br />

result of the number of non-compliant<br />

companies, reflected by the second<br />

consecutive year of WEEE collection<br />

targets being missed. Consequently, a huge<br />

amount of plastic ends up in our oceans<br />

and landfills after being used only a single<br />

time, when in fact, the majority of plastic<br />

can be reused in one way or another –<br />

toner cartridges in particular.<br />

<strong>The</strong> remanufacturers recycling scheme,<br />

<strong>The</strong> Greener Side, offers a fully compliant<br />

recycling service to their UK Partners<br />

enabling them to deliver a complete<br />

solution to the growing problem within<br />

the United Kingdom. <strong>The</strong> company<br />

explained that their solution is both<br />

extremely simple and fully compliant,<br />

taking care of the entire process including<br />

documentation and waste transfer notes,<br />

leaving the end user very little to do other<br />

than place their empty cartridges into a<br />

collection box.<br />

ECS also brought to the attention<br />

concerns over products being produced<br />

by UK ‘remanufacturers’ who lack<br />

appropriate ISO certification.<br />

<strong>The</strong> Remanufacturer of the Year has<br />

highlighted the importance of ISO<br />

certification, explaining that companies<br />

with ISO 9001 certification have<br />

essentially ‘raised the bar’ by producing<br />

products and providing services that<br />

meet certain industry standards and<br />

requirements.<br />

ECS advises that companies who value<br />

quality as a major factor when purchasing<br />

a product should avoid doing so from a<br />

remanufacturer without ISO certification.<br />

<strong>The</strong> company also explained that<br />

those who remanufacture and produce<br />

sub-standard products without suitable<br />

certification can also negatively affect<br />

the integrity and reputation of other<br />

genuine remanufacturers. Director Chris<br />

Fink explains this further, stating: “We<br />

often find that one of the major barriers<br />

when it comes to finding new business is<br />

companies past experiences with below<br />

standard, uncertified remanufactured<br />

products, which in turn gives other<br />

remanufacturers who are certified a bad<br />

name.”<br />

ECS has declared that they hold both<br />

14001 and 9001 ISO certifications, which<br />

cover quality management standards<br />

and environmental management systems<br />

respectively. <strong>The</strong> remanufacturer of the<br />

year is also working towards ISO 27001<br />

certification, which is a specification for an<br />

information security management system,<br />

relating to all legal, physical and technical<br />

controls involved in an organisations<br />

information risk management processes.<br />

<strong>The</strong> company hopes to have achieved<br />

ISO 27001 in early 2020. ■<br />

24 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

ASIA CET, Conference, Distributors<br />

CET reports on<br />

distributor conference<br />

CET Group held their "Quality Wins the Future"<br />

distributor conference on 29 June 2019 at the Minshan<br />

Hotel, Chengdu, China where CET Group leaders and<br />

attendees of the conference shared their insights into the<br />

latest industry trends.<br />

Welcoming the delegation, President<br />

Steven Ma presented CET's development<br />

plan and shared his international<br />

management strategy. He also discussed<br />

the current CET Group structure and<br />

activities worldwide and outlined the<br />

advantages of working with CET.<br />

Ma said his goal is to capture a large<br />

share of the global compatible printer<br />

and copier consumables market as well<br />

as developing the capacity to withstand<br />

threats.<br />

Ma emphasised that CET stays true to<br />

their original spirit of focusing on product<br />

quality to bring a better experience for<br />

end users. Integrity and reliability are<br />

the business principles of the CET Group.<br />

CET reported that keynote speaker<br />

Cloudy Liu of MCC, presented new<br />

technologies and the direction of toner<br />

manufacture research and development,<br />

comparing pulverised toner and chemical<br />

toner technologies and evaluated their<br />

advantages and disadvantages.<br />

Many invited guests shared insight<br />

into the office imaging industry and<br />

current trends.<br />

Also presenting at the event was Dr.<br />

Xiong who introduced CET Group<br />

Japan's new pulverised toner project.<br />

She discussed the project's research team<br />

expertise, testing standards, production<br />

management and quality control.<br />

During the event was also the CET<br />

distributor award ceremony during which<br />

Steven Ma and Jun Zhou authorised<br />

the new CET distributors and awarded<br />

the outstanding distributors of 2019,<br />

CET reported.<br />

CET also said it provided entertaining<br />

programmes and exciting prizes during<br />

the dinner.<br />

CET concluded: “<strong>The</strong> conference<br />

improved cooperation and interaction<br />

between CET and their distributors from<br />

western China by providing them with<br />

the information they need to take<br />

advantage of new business opportunities.<br />

A solid foundation was established for<br />

pursuing the win-win strategy.” ■<br />

LIVE FRANKFURT<br />

25-28 JANUARY 2020<br />

Firmware Forum<br />

In 2018 the OEMs issued 989 firmware updates. That is 2.7 each<br />

and every day.<br />

HP leads the OEMs issuing 371 updates, or just over 1 each and<br />

every day. When this happens the consumers (the person who<br />

bought the printer) non-OEM consumables are often locked out<br />

and the printer owner is forced to buy OEM consumables.<br />

You have to ask:<br />

Why so many?<br />

Are they necessary?<br />

Is it an abuse of the OEMs' dominant market position?<br />

What options can be used to protect the consumers choice<br />

and the aftermarket?<br />

During the upcoming Remanexpo show, as part of <strong>The</strong> <strong>Recycler</strong><br />

Live programme, we are organising a Firmware Forum to bring<br />

together the widest cross section of the industry and market to<br />

explore the best ways to protect the consumers right to choose<br />

the consumables they want.<br />

To join the Firmware Forum visit www.therecycler.com/firmware-forum<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

25


AROUND THE INDUSTRY<br />

EUROPE GM Technology, Circular Economy, ISO, DIN<br />

GM Technology receives certifications<br />

<strong>The</strong> company announced that its original remanufactured toner cartridges have been accredited with ISO 19752,<br />

ISO 19798, and DIN 33870 quality certifications.<br />

GM Technology's original<br />

remanufactured toner products have<br />

been accredited with the ISO / IEC<br />

19752, ISO / IEC 19798, and DIN 33870<br />

certifications by the Bureau Veritas to<br />

guarantee the performance, durability<br />

and product preparation process.<br />

“<strong>The</strong> certificates issued by the Bureau<br />

Veritas confirm the high standard that<br />

governs our work by developing the<br />

original remanufactured products and<br />

measuring the print quality of them”,<br />

GM Technology explained.<br />

<strong>The</strong> rigor and consistency of these<br />

standards, ISO / IEC 19752, ISO /<br />

IEC 19798, and DIN 33870, approved<br />

by the International Organisation for<br />

Standardisation (ISO) and endorsed<br />

by Europe, represent an advance in the<br />

provision of information on product<br />

performance and provides important<br />

benefits to consumers and manufacturers<br />

in the printing sector.<br />

“At GM Technology we work with<br />

rigorous criteria that ensure the quality<br />

of our original remanufactured product,<br />

thus complying with all the requirements<br />

imposed by Europe to sell remanufactured<br />

products”, the company added.<br />

<strong>The</strong> ISO / IEC 19752 standard<br />

defines the method to determine the<br />

performance of toner cartridges for<br />

monochrome printers. This means that<br />

the GM Technology brand meets the<br />

highest standards of the international<br />

manufacturing community.<br />

<strong>The</strong> ISO / IEC 19798 standard which<br />

determines the performance of cartridges<br />

for colour printers, also guarantees the<br />

highest quality of each cartridge.<br />

And the DIN 33870 standard<br />

which contains requirements for the<br />

preparation of filled toner modules<br />

for four-colour printers, specifies the<br />

minimum characteristics for optimal<br />

operation during the use of the cartridge.<br />

All testing and testing methods of the<br />

GM original remanufactured product<br />

are developed under this standard,<br />

discarding all bottles that do not meet<br />

the quality standard.<br />

In addition, GM Technology's<br />

entire remanufactured product line is<br />

manufactured in facilities certified to<br />

ISO 9001 and ISO 14001.<br />

<strong>The</strong> company said that since 2007,<br />

it opted for the implementation of a<br />

quality system that has the certification<br />

of these regulations that support our<br />

commitment to the environment.<br />

<strong>The</strong> company concluded: “At GM<br />

Technology we reuse 120,000 bottles<br />

of consumables per year, using<br />

remanufactured original toner that<br />

helps reduce polluting waste. One more<br />

step in our commitment to the Circular<br />

Economy that promotes the optimization<br />

of resources in a more sustainable way.” ■<br />

EUROPE R-JetTek, Business, Partnership<br />

New European distributor for R-JetTek<br />

Colorado-based R-JetTek Inc., a supplier of ink, packaging supplies and processing equipment to the desktop inkjet<br />

cartridge industry announced German-based CompaTech, as its new European distributor.<br />

R-JetTek, USA, provides both<br />

remanufacturers and end users with<br />

desktop printer remanufacturing and<br />

refilling supplies including inks, chips,<br />

labels, cartridge transportation clips<br />

and caps.<br />

“CompaTech GmbH, a well-established<br />

corporation located in Wuppertal,<br />

Germany offering solutions ranging<br />

from IT accessories to bulk inks,<br />

remanufactured cartridges, OEM inks<br />

and toners, special colour ribbons to<br />

hardware from Epson and Brother, was<br />

an excellent opportunity to partner with<br />

that we could not miss,” said Peter U<br />

Mueller, R-JetTek general manager. “This<br />

new partnership will allow us to reach<br />

and deliver our products much faster to<br />

customers within the European Market.”<br />

Having played a pivotal role in the<br />

distribution of office and printer<br />

cartridges supplies, the partnership with<br />

CompaTech will increase sales and market<br />

penetration, R-JetTek explained. ■<br />

26 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

ASIA Zhono, Awards, Competition, IP<br />

Zhono wins IP award<br />

<strong>The</strong> company announced that its IP team has won the 2019 Edition of the 2019 Guangdong-Hong<br />

Kong-Macao Greater Bay Area “Distribution of High Value Patent Cultivation” (GBA High Value Competition).<br />

<strong>The</strong> first GBA High Value Competition<br />

concluded in Zhuhai on 29 June 2019.<br />

Launched January 2019 the competition<br />

received 586 entries, more than 2,000<br />

participants and received extensive<br />

attention and support from innovative<br />

entities across the country, Zhono<br />

explained.<br />

Hard work pays off the company said.<br />

Over half a year and three rounds of<br />

strong competition, Zhono’s IP team<br />

has won the 2019 GBA High Value<br />

Competition excellence award with its<br />

“high-value” patent project "Development<br />

and Application of Secure Encryption<br />

Chip".<br />

Well-known companies such as GREE,<br />

Midea and Meizu also received this award.<br />

<strong>The</strong> 2019 edition of the GBA High<br />

Value Competition was jointly sponsored<br />

by Guangdong market supervision and<br />

Administration Bureau (Intellectual<br />

Property Office), Intellectual Property<br />

Department of the Government of Hong<br />

Kong Special Administrative Region,<br />

Macao DSE, and Zhuhai Municipal<br />

People's Government, Zhuhai Municipal<br />

Market Supervision Administration<br />

(IP Office), Hengqin International<br />

Intellectual Property Exchange Center<br />

(Huafa Yaqin National Intellectual<br />

Property Operation Platform), and<br />

Hengqin New District Management<br />

Committee. ■<br />

ASIA HYB, Awards, Distributors<br />

HYB honours distributors<br />

HYB announced that it has awarded its distributors from all over the world with awards for “10-Year Loyalty”.<br />

Recently, some of the overseas HYB<br />

customers have been presented with the<br />

prize of “10-Year Loyalty”.<br />

<strong>The</strong> nominated customers are those who<br />

worked with HYB since (or before) 2009<br />

and the prize is to honour and memorise<br />

the successful cooperation and mutual<br />

support in the development of new<br />

products, HYB explained.<br />

“HYB is the only Chinese company I am<br />

working with after all these years I have<br />

gone through the experience with most of<br />

the famous suppliers in China. We are in<br />

the field of copier dealership and majority<br />

of my customers only prefer products like<br />

HYB’s then why should I keep working<br />

Canotec_0619_DMC-ECO_<strong>Recycler</strong>Ad-PRINT.pdf 1 13/08/2019 16:12<br />

with others?” Tony Maia from South<br />

Africa said.<br />

HYB has been supplying spare parts<br />

and copier consumables to more than<br />

600 importers in 77 countries who are<br />

professional distributors, wholesalers, and<br />

manufacturers of copier imaging supplies<br />

and machines.<br />

HYB said: “We are looking forward to<br />

witnessing the success of our customers<br />

for another decades of years or more.” ■<br />

C<br />

M<br />

Y<br />

CM<br />

MY<br />

CY<br />

CMY<br />

Welcoming back the ECO range of<br />

compatible laser toners, now in stock<br />

and exclusively available from DMC.<br />

K<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

27


AROUND THE INDUSTRY<br />

ASIA G&G, REACH, RoHS, Charity<br />

Ninestar celebrates 19 years, product verification<br />

and raising money for charity and expands in<br />

Germany<br />

<strong>The</strong> company created an info graphic highlighting its company history of the last 19 years in the aftermarket industry<br />

and reported that it has had various G&G products tested by SGS who verified that the tested G&G products comply<br />

with RoHS and REACH.<br />

Founded in 2000 Ninestar started<br />

out with its inkjet business, which soon<br />

expanded in 2002 to include chips and<br />

inkjet technology for the aftermarket.<br />

<strong>The</strong> company also talks about highlights<br />

like the 2007 event when Ninestar<br />

“became a strategic partner of Legend<br />

Capital”.<br />

Ninestar highlights the launch of<br />

“China’s first self-developed laser printer”<br />

with its Pantum brand in 2010, which was<br />

quickly followed in 2013 by the move to<br />

the 450,000m2 industrial park.<br />

Only in 2014 the company went public<br />

just before it acquired Static Control in<br />

2015 and Lexmark in 2016.<br />

Its latest highlight is the 2018 announced<br />

“construction of high-tech intelligent<br />

manufacturing base for laser printers”<br />

which involves a 900,000m2 plant which<br />

also represents a substantial investment for<br />

the company.<br />

Recently, SGS verified that all tested<br />

G&G products comply with Restriction<br />

of Hazardous Substances Directive<br />

(RoHS), REACH Regulation, and<br />

Electromagnetic Compatibility (EMC),<br />

which the company said is showing G&G<br />

delivers safe, environmentally-conscious<br />

products that customers feel safe to buy<br />

and use.<br />

SGS is a multinational company<br />

headquartered in Geneva, Switzerland<br />

which provides inspection, verification,<br />

testing and certification services, and is<br />

one of the top five institutions for testing<br />

and certification.<br />

G&G submitted products, including<br />

replacement toner cartridges for HP 17A,<br />

HP 26X, HP 412X, Brother TN-247,<br />

Samsung 404 and etc.; and replacement<br />

inkjet cartridges for Canon 580/581, HP<br />

950/951 and etc.; covering 10 mainstream<br />

OEM brands.<br />

Mr. Ni Ming, Director of Ninestar<br />

Quality Management Department, said:<br />

“Ninestar aims to provide customers with<br />

safe, high-quality products. So does G&G,<br />

Ninestar’s own brand. SGS is the world’s<br />

leading inspection company, we are happy<br />

to know all submitted G&G products<br />

successfully passed the tests. Our future<br />

objective is to comply with, or exceed all<br />

applicable and anticipated environment<br />

regulations.”<br />

Ninestar is one of the few manufacturers<br />

in aftermarket that has passed the IECQ<br />

HSPM QC 080000 certification. This<br />

certification means that Ninestar's control<br />

of hazardous substances is in line with<br />

international standards.<br />

Also announced was that the German<br />

arm of G&G Image expanded the team<br />

with the appointment of Michael Büttner.<br />

Talking about its newest recruit,<br />

Daniel Orth, CEO of Tonerdumping,<br />

the exclusive retailer of Ninestar’s brand,<br />

G&G, in Germany said Michael Büttner<br />

brings more than 20 years of industry and<br />

product experience.<br />

As part of this new role, Büttner will be<br />

responsible for the Sales and Marketing<br />

and E-Commerce team.<br />

Before starting his new appointment at<br />

G&G Image Germany Büttner was with<br />

Pelikan, Unilever, Mars and Red Bull.<br />

G&G said: “With this knowledge, we<br />

want to further promote the G&G Image<br />

brand in Germany.”<br />

In May G&G sponsored David Connett<br />

walking the West Highland Way raising<br />

money for charity. <strong>The</strong> company<br />

continued raising money with the first<br />

G&G International Padel Tournament<br />

which ended on 14 July 2019 and raised<br />

over €10,400 ($11,687) for the Children's<br />

Oncology Unit.<br />

<strong>The</strong> 7-day games attracted 372 padel<br />

players and over thousands of audiences to<br />

the courts, raising over €10,400 ($11,687)<br />

for the Children's Oncology Unit of the<br />

Hospital of Alicante. <strong>The</strong> winner received<br />

price money of €1,400 ($1,572).<br />

“G&G not only provides good products<br />

and good service, but also takes social<br />

responsibility and initiative to benefit<br />

the society and community. G&G<br />

International Padel Tournament in Spain<br />

was a good try. G&G will continue to<br />

bring healthy, eco-friendly life to our<br />

customers. ” Mr. Jon Chan, Global<br />

Branding Manager of G&G commented.<br />

Chan added: “By this chance we G&G<br />

sincerely thank for the support from our<br />

distributor, local government, media<br />

friends and our customers. This event<br />

would not be such a success without their<br />

help and assistance! ” ■<br />

28 <strong>Issue</strong> <strong>322</strong> September 2019


Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />

AUSTRALASIA Epson, Calidad, IP<br />

Australian court quashes Epson reuse<br />

In an unexpected decision the Australian Federal Court has overturned a lower court decision in favour of Epson.<br />

In an unexpected decision the Australian<br />

Federal Court, on appeal, unanimously<br />

overturned a 2017 lower court decision<br />

in favour of Epson effectively blocking<br />

the importation and sale of reused Epson<br />

cartridges.<br />

<strong>The</strong> principal findings were that<br />

there are material differences between<br />

‘exhaustion’ and ‘implied licence’<br />

doctrines and the Court proceeded on<br />

the footing that the ‘exhaustion of rights’<br />

doctrine does not apply in Australia.<br />

However, Calidad has reserved the right<br />

to appeal this point to the High Court.<br />

Even a relatively minor modification<br />

may take a product outside the scope<br />

of the implied licence. For instance, in the<br />

reuse process, Ninestar made a hole in the<br />

cartridge to fill them with ink and then<br />

resealing the cartridge.<br />

No right of repair – Calidad contended<br />

that the modified Epson cartridges a<br />

legitimate right to repair or refurbish the<br />

cartridge. <strong>The</strong> Court found this argument<br />

unconvincing, principally because the<br />

cartridges acquired by Ninestar were<br />

not worn or broken – rather, they had<br />

reached the end of their useful life as a<br />

consequence of their intended use.<br />

In Australia, the implied licence doctrine<br />

is the ability of the patentee to impose<br />

restrictions on the use of a patented article.<br />

Epson argued that their cartridge gave<br />

rise to an ‘inherent restrictive condition’<br />

preventing buyers from reusing their<br />

cartridges in the manner undertaken<br />

by Ninestar. At the earlier trial, the Judge<br />

rejected this argument on the basis that<br />

the features cited by Seiko amounted<br />

to digital attributes of its goods, rather<br />

than a notice of its relevant intention<br />

to Calidad. Justice Greenwood, on appeal,<br />

affirmed this decision.<br />

<strong>The</strong> green consumer agenda<br />

<strong>The</strong> case highlights some specific<br />

issues for remanufacturers and resellers<br />

in Australia. Firstly, the right of repair<br />

does not extend to an empty cartridge.<br />

Secondly, there is no patent exhaustion in<br />

the first sale. Thirdly it highlights that the<br />

current IP laws do not take into account<br />

an environmental perspective. Fourthly<br />

such judgements could give rise to a de<br />

facto dominant position by and IP holder<br />

and could negatively impact on consumers<br />

right to choose.<br />

In June 2018 a Senate inquiry into<br />

Australia’s waste and recycling problem<br />

said there should be a national ban on<br />

single-use plastics within five years,<br />

in a report delivered to the federal<br />

government and described as a “national<br />

blueprint” for solving the crisis.<br />

If governments are going to promote<br />

reuse and end single-use plastics<br />

successfully, then providing an<br />

environmental impact in the granting<br />

of patents and patent disputes would be<br />

essential.<br />

Editor’s Opinion:<br />

Epson sustainability conflict?<br />

In the Epson 2018 sustainability<br />

report Epson’s life cycle thinking is<br />

“an environmentally-conscious product<br />

as one for which environmental impacts<br />

are considered from product conception<br />

to mission completion; that is, at every<br />

phase of the life cycle, from design and<br />

manufacturing to transport, usage and<br />

recycling. Through the creation of ecoconsiderate<br />

products, we are cooperating<br />

with customers and business partners<br />

to expand our environmental impact<br />

mitigation efforts beyond Epson’s doors.”<br />

Yet one of the foundations of<br />

sustainability are the reduce, reuse and<br />

recycle. Epson is leapfrogging reuse and<br />

focusing on produce and recycle and using<br />

IP litigation to exclude reuse. ■<br />

•<br />

•<br />

•<br />

•<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

29


AROUND THE INDUSTRY<br />

EUROPE DMC Canotec, Charity, Walk<br />

DMC Canotec supports<br />

inspirational<br />

melanoma patient<br />

<strong>The</strong> company said it is extremely proud to be supporting<br />

a great friend and client, Martyn Wells of Warwickshire<br />

Law Firm Wright Hassall, as he embarks once more<br />

on a significant fundraising challenge: <strong>The</strong> Cape Wrath<br />

Trail 2019.<br />

This undertaking in aid of Macmillan<br />

Cancer Support is a 10-day, 240-mile trek,<br />

beginning in Fort William on 31 August<br />

and continuing along the western fringes<br />

of the Scottish Coast, ending at Cape<br />

Wrath in the far North West of Scotland<br />

on 9 September.<br />

Known as Britain’s hardest walk, the<br />

Cape Wrath Trail will see expedition team<br />

members navigating towering mountain<br />

ranges and freezing rivers while surviving<br />

on provisions carried on their backs.<br />

Camping each night, participants will<br />

tackle the infamous Scottish weather and<br />

wilderness head on.<br />

Since being diagnosed with melanoma<br />

in 2017, Martyn has endured a long<br />

and challenging course of treatment<br />

and surgery, which continues to this<br />

day. Recently, his preparations were<br />

hit hard following immunotherapy<br />

treatment, which saw him contract double<br />

pneumonia and sepsis, then spend 15 days<br />

on a life support machine.<br />

Incredibly, despite his diagnosis and<br />

recent complications, he continues to be<br />

extremely positive and inspiring, working<br />

tirelessly for Macmillan and raising<br />

awareness of Melanoma. Prior to his<br />

upcoming trek, in September 2018<br />

Martyn walked the Severn Way trail,<br />

raising £46,000.<br />

“We are very proud to be sponsors again<br />

this year for Martyn’s great cause, with this<br />

significant and brave challenge. He has<br />

raised so much awareness in the media and<br />

within the IT industry for skin cancer and<br />

Macmillan Cancer Support with his own<br />

brave fight, and he has been an inspiration<br />

to our team,” says David Newman,<br />

Director at DMC Canotec. “Whilst we<br />

won’t be able to walk with him this year<br />

on the mountain tops of the Scottish<br />

Highlands, like we did last year, many<br />

of us at DMC Canotec will be taking part<br />

in our own Jurassic Coast Challenge<br />

in September, going stride for stride<br />

on one of Martyn’s days.”<br />

To donate to this inspirational cause or<br />

to find out more about the trek, please visit<br />

www.capewrathtrail2019.com. ■<br />

EUROPE Delacamp, Polymers, ISO Certification<br />

ISO certification for Convena<br />

Convena Polymers, Delcamap’s plastics business unit has been certified by<br />

TUV Rheinland.<br />

Delacamp reported that Convena<br />

Polymers for its high-performance<br />

plastics business unit has successfully<br />

been ISO9001: 2015 certified by TUV<br />

Rheinland.<br />

<strong>The</strong> owner Jörg Ahrens founded the<br />

company in 1994 and, together with his<br />

team, developed it into Europe’s largest<br />

independent fluoropolymer trader.<br />

Delacamp purchased the company in<br />

November 2016.<br />

At the time Kappius told <strong>The</strong> <strong>Recycler</strong>:<br />

“<strong>The</strong> acquisition is for our business<br />

outside the laser imaging cartridge repair<br />

industry. <strong>The</strong>re is some overlapping<br />

with laser imaging on parts and roller,<br />

mainly for fuser units, especially with<br />

the OEM. But this was not our main<br />

driver – to widen our product range to<br />

include high performance polymers. <strong>The</strong><br />

main reason was that we are moving into<br />

the reprocessing of high performance<br />

polymers as part of our sustainability<br />

strategy.”<br />

For more information visit<br />

www.convena-polymers.de. ■<br />

30 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

EUROPE CTS Toner Supplies Ltd, Expansion, Anniversary<br />

CTS celebrates with expansion<br />

<strong>The</strong> UK-based aftermarket print consumables distribution company CTS<br />

Toner Supplies Ltd is celebrating its 25 th anniversary with another extension<br />

which means after completion the company will have a total of 21,144 sq ft<br />

of warehousing.<br />

To accommodate the growth and need<br />

for warehousing, CTS Supplies Ltd are<br />

making progress with its latest extension<br />

of its warehousing facilities. Just over the<br />

last seven years the company added an<br />

additional 1080ft² in 2012, additional<br />

2160ft² in 2015, additional 2772ft² in 2016<br />

additional 4824ft² in 2017.<br />

Just in time for its 25th anniversary<br />

celebration this year, the company started<br />

its latest addition of an additional 5958ft²<br />

making it a total size of 21,144 ft².<br />

<strong>The</strong> company took to Social Media to<br />

show its progress in a small video and<br />

commented: “CTS are celebrating our 25th<br />

anniversary with another extension! With<br />

our original warehouse building being just<br />

4350ft², due to our success and growth<br />

we've had to go bigger and we're very<br />

excited to share the progress with you all!”<br />

CTS is a family owned company, set up<br />

by Steve Clayton in 1995 and is a UK-based<br />

aftermarket print consumables distributor<br />

with a product range of more than 2,800<br />

of products and employs 35 people.<br />

Speaking about future plans to Channel<br />

Info in January 2019, Steve Clayton<br />

said: “To have expanded our number of<br />

product categories by 20 percent, to be<br />

employing 50 members of staff across the<br />

UK and Ireland by 2021, ultimately to<br />

achieve annual sales of £15 million ($18.78<br />

million/ €16.74 million) by 2024.”<br />

“We aim to be a business for the long<br />

term. Our ambition is to reach £10 million<br />

($12.52 million/ €11.16 million) turnover<br />

by 2020, to be regularly supplying 750<br />

dealer and distribution level customers,”<br />

Clayton added. ■<br />

AUSTRALASIA RTS Imaging, New Hire, New Zealand<br />

Johan Nieuwoudt joins<br />

RTS Imaging<br />

RTS Imaging are pleased to introduce its newest<br />

staff member, Johan Nieuwoudt.<br />

Nieuwoudt will be filling the newly<br />

created position at RTS Imaging of<br />

Customer Technical Support Manager.<br />

Traditionally, in large markets, Katun<br />

have used this role to bridge the gap<br />

between the technical side of product<br />

development and the practical side of<br />

everyday use of<br />

Katun products in a dealers’ business.<br />

Prior to joining RTS, Nieuwoudt spent<br />

the last five years in a similar role with<br />

Katun in Africa. His previous experience<br />

includes time as a technician on Ricoh<br />

and Canon Machines and then as a service<br />

manager for a Konica Minolta dealership.<br />

RTS explained that his background<br />

allows him to assist Katun customers<br />

in the Australasian market and the<br />

broader South East Asian territory<br />

serviced by RTS Imaging. Having worked<br />

as both a service manager and technician<br />

he is uniquely placed to help both<br />

dealership owners and managers<br />

to achieve cost savings whilst satisfying<br />

the service departments need for<br />

knowledge, measurement and detail,<br />

the company added.<br />

Nieuwoudt is based in New Zealand<br />

and will spend most of his time travelling<br />

to support RTS Imaging’s customers. ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

31


AROUND THE INDUSTRY<br />

EUROPE Integral, Expansion, Business<br />

Integral looking to expand relationships<br />

<strong>The</strong> German-based toner manufacturer has recently announced it is looking to expand its international sales team.<br />

Now in its 43 rd year, Integral prides itself<br />

with its company mission of “Quality<br />

without compromises” and “full customer<br />

satisfaction”. <strong>The</strong> company’s slogan<br />

"<strong>The</strong> Toner for Better Images" says what<br />

it means, positioning the company as a<br />

manufacturer, who has built a reputation<br />

on the quality and performance of<br />

products, customers can trust.<br />

Integral was founded in 1966, and the<br />

company added that it has “since managed<br />

to become one of the leading toner<br />

manufacturers worldwide”, having entered<br />

the toner business “as the first independent<br />

company to manufacture electrostatic<br />

toners in Europe”.<br />

For the company’s international sales<br />

team, the search has started for a dedicated<br />

Area Sales Manager for Central and<br />

Eastern Europe, Middle East / Africa and<br />

Western Europe.<br />

<strong>The</strong> successful candidate will be looking<br />

to expand Integral’s business relationships<br />

with existing customers as well as the<br />

generation of business volume from new<br />

customers. Preparation of strategies in<br />

order to process and sell the company’s<br />

products as well as to increase their market<br />

share is part of the role as well as support<br />

and development of customers in sales,<br />

commercial and product-related matters.<br />

Think you are the right candidate?<br />

Or want to find out more? Check out<br />

the details on www.therecycler.com/<br />

recruitment. ■<br />

EUROPE Paperworld, Remanexpo, Events<br />

New "Paperworld Office Village" announced<br />

With "Paperworld Office Village", Paperworld says it offers a new concept for exhibitors from the office world.<br />

Paperworld 2020, featuring the<br />

Remanexpo product group in Hall 6.1,<br />

held 25 to 28 January 2020, will debut<br />

another new feature, the “Paperworld<br />

Office Village” for brand manufacturers<br />

which will be located in Hall 3.0.<br />

In a purpose-built area, companies have<br />

the opportunity to present themselves in<br />

a high-quality environment. <strong>The</strong> brand<br />

name companies Edding International<br />

GmbH, HAN Bürogeräte GmbH & Co.<br />

KG, Pelikan Vertriebsgesellschaft mbH &<br />

Co. KG, Schneider Schreibgeräte GmbH<br />

and Tesa SE are already on board.<br />

<strong>The</strong> "Paperworld Office Village"<br />

is a whole new concept that will be<br />

implemented for the first time from 25<br />

to 28 January 2020. In addition to the<br />

exhibitor booths, the area in Hall 3.0 will<br />

offer an info point, lounges, and meeting<br />

rooms for networking as well as a catering<br />

area.<br />

"We created this concept to provide<br />

manufacturers with an attractive<br />

presentation platform at the heart of<br />

the Paperworld office area. What makes<br />

the Paperworld Office Village so special<br />

are the fully equipped booths. This<br />

service makes participation even more<br />

convenient for the exhibitor," says Michael<br />

Reichhold, Director Paperworld.<br />

<strong>The</strong> concept has met with a positive<br />

response from the industry, as brand<br />

name companies Edding International<br />

GmbH, HAN Bürogeräte GmbH & Co.<br />

KG, Pelikan Vertriebsgesellschaft mbH &<br />

Co. KG, Schneider Schreibgeräte GmbH<br />

and Tesa SE have already signed up for<br />

floor space in the "Paperworld Office<br />

Village".<br />

"We look forward to the fair's new<br />

Office Village concept. A ready-to-go<br />

area, which we and other manufacturers<br />

can also use, minimises costs and focuses<br />

us even more on direct exchanges with<br />

our customers. A perfect space for<br />

networking," says Matthias Schumacher,<br />

Director of International Sales, Tesa SE.<br />

Jens Magdanz, Marketing and Sales<br />

Manager of HAN Bürogeräte GmbH &<br />

Co. KG. is also an enthusiastic supporter<br />

of the new concept, and says: "We highly<br />

welcome this new show format, and<br />

would be delighted if it was well received<br />

by customers in the Paperworld Office<br />

Village. From where we stand, the Village<br />

is very well placed to make an important<br />

contribution to Paperworld. We look<br />

forward to a successful 2020 exhibition<br />

season in Frankfurt".<br />

Personal contact to customers is also<br />

important for Torsten Jahn, Managing<br />

Director of Pelikan Vertriebsgesellschaft<br />

mbH & Co. KG. As he says, "Paperworld<br />

remains an important forum for engaging<br />

in dialogue with business partners from<br />

all over the world. <strong>The</strong> Paperworld<br />

Office Village offers us an invaluable<br />

opportunity to present our latest<br />

innovations in a small space, and to offer<br />

our guests an attractive meeting place<br />

in the centre of Paperworld at the same<br />

time".<br />

2019’s edition of Paperworld and<br />

Remanexpo saw over 33,000 visitors pass<br />

through the doors of Germany’s Messe<br />

Frankfurt, from 143 different countries<br />

worldwide. Of these, 94 percent reported<br />

that they were “satisfied or very satisfied”<br />

with their decision to attend Europe’s<br />

premier stationery and office imaging<br />

trade show. ■<br />

32 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

NORTH AMERICA Static Control, Awards, Health and Safety<br />

Static Control honoured by<br />

NC Department of Labor<br />

Static Control was given two awards by the North Carolina (NC) Department<br />

of Labor at the recent Lee County Safety Banquet held 11 June at the City of<br />

Sanford Public Works Service Center.<br />

<strong>The</strong> NC Department of Agriculture<br />

also attended the banquet, along with<br />

several county and city agencies and<br />

17 manufacturing companies from the<br />

surrounding area.<br />

<strong>The</strong> company was honoured with an<br />

award of special recognition for over one<br />

million hours worked last year with no<br />

workplace injuries. Static Control was<br />

also given the Silver Award for the second<br />

consecutive year in recognition<br />

of outstanding safety and health efforts.<br />

<strong>The</strong> Million Hour Award is for<br />

companies working at least one million<br />

consecutive hours without a lost time<br />

injury. As of the end of May, Static<br />

Control has worked 1.6 million hours<br />

without a lost time injury.<br />

<strong>The</strong> Silver Award is given to companies<br />

who have demonstrated they have an<br />

incident rate of at least 50 percent below<br />

the average for its particular industry<br />

group for injuries resulting in lost<br />

work days.<br />

Static Control’s Environmental, Health<br />

and Safety Supervisor Debbie Bigelow<br />

accepted the awards on behalf of the<br />

company. Certificates were handed out<br />

by North Carolina’s Commissioner<br />

of Labor Cherrie Berry.<br />

“It is an honour to receive a safety award<br />

from the North Carolina Department<br />

of Labor, which recognises companies<br />

who achieve and maintain outstanding<br />

safety records,” said Bigelow. “Static<br />

Control has earned safety awards for the<br />

past 19 years that I've been here, which<br />

demonstrates the commitment of ALL<br />

our associates to prevent accidents and<br />

work safely every day." ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

33


FEATURE<br />

Toner: <strong>The</strong> Quality v Price Conundrum<br />

Achieving the harmony between quality, service and price. ITDL’s Chairman<br />

and Managing Director, Sushil Jain comments on toner manufacturing and<br />

the unrealistic expectations of ever lower prices.<br />

▲ Sushil Jain ITDL’s Chairman and<br />

Managing Director<br />

Manufacturing toner powder utilising the<br />

pulverising process is a very interesting<br />

and complex process where no chemical<br />

reactions are involved. <strong>The</strong> theory of<br />

physics plays an essential role in the<br />

manufacturing process, which is often<br />

thought to be a simple mix of various<br />

chemicals or simply carbon black. This<br />

black powder is much more than that.<br />

When ITDL joined hands to collaborate<br />

technically with a Swiss company 27<br />

years back, we were totally dependent on<br />

our collaborators for the formulations,<br />

which were very expensive to buy.<br />

<strong>The</strong> collaborators had given us five<br />

formulations in the beginning, and they<br />

were very costly formulations in terms of<br />

the ingredient costs. It took us almost five<br />

to ten years to understand the technology<br />

and the significance of each material in<br />

the formulations. Understanding the<br />

functioning of the printers we were<br />

designing toner for was very important.<br />

Speciality chemicals used in the coating of<br />

the compounded products were not readily<br />

available, and the suppliers were very few<br />

and very selective in offering the materials<br />

to the buyers. In short, we had to climb<br />

the experience ladder step by step rather<br />

than jump to the op most step at one go.<br />

<strong>The</strong> foundations of our toner expertise are<br />

built of years of learning and experience.<br />

Today our expertise, knowledge<br />

and confidence of our research and<br />

development skills enable us to develop<br />

market-ready formulations continually.<br />

<strong>The</strong>re are no shortcuts, but there are<br />

many players in the market who think<br />

there is. <strong>The</strong>y think if they have set up<br />

the equipment to manufacture toner, it is<br />

easy to get ready-made formulations from<br />

the so-called technical experts available in<br />

the industry. But they do not understand<br />

that a formulation which may be suitable<br />

for one set of process equipment may not<br />

Competition does force the industry players to<br />

become more efficient in all facets of manufacturing<br />

FEATURED<br />

A R TIC L E<br />

▲ ITDL Sitarganj<br />

produce the same results in a different set<br />

of equipment. For example, a twin-screw<br />

extruder used for compounding may give<br />

a different quality of compound than a<br />

single screw compounder. <strong>The</strong> same is the<br />

story with the post blending equipment.<br />

<strong>The</strong>refore it is always best to start the<br />

learning process from scratch rather than<br />

jump on short cuts, which may not yield<br />

success.<br />

A successful toner manufacturer needs<br />

to understand the science and technology<br />

▲ ITDL Rampur<br />

behind the manufacturing of toner as<br />

well as the role and interactions of each<br />

ingredient in the formulation.<br />

Talk of any industry (automobile, steel,<br />

FMCG, plastics etc.) and there is a limit<br />

to the capacity of an industry to absorb the<br />

increase in input cost without increasing<br />

the selling price of the product and passing<br />

it on to the customer. Input cost increase<br />

could be due to an energy price hike,<br />

higher wages, raw material, freight or<br />

packaging, to name a few. <strong>The</strong>re will<br />

not be any industry which may not have<br />

hiked its output price in the past let us say<br />

five years.<br />

However, there is one industry which has<br />

not increased the price of the finished<br />

product in the past two decades. On the<br />

contrary, it has continuously reduced<br />

its selling price. This is the compatible<br />

pulverised toner manufacturing industry.<br />

<strong>The</strong>re can be an argument that<br />

competition leading to lowering of prices<br />

is good for the consumer. Yes, of course,<br />

but there is a limit to everything.<br />

Competition does force the industry<br />

players to become more efficient in<br />

all facets of manufacturing without<br />

compromising its quality. However,<br />

when it comes to the point where in order<br />

for the industry to survive, it starts to<br />

bring down the quality of the product<br />

to save costs, that is the downfall of the<br />

particular industry.<br />

Problems begin to brew when a<br />

particular country gives support to the<br />

manufacturing sector and encourages<br />

more exports to capture overseas markets.<br />

<strong>The</strong>se actions directly distort the level<br />

playing field between manufacturers in<br />

different parts of the world.<br />

Also, in some markets of the world, price<br />

plays an important role in capturing the<br />

attention of the customers. <strong>The</strong> customers<br />

sometimes ignore the quality aspects over<br />

price. Such a phenomenon is dangerous<br />

for the industry. ■<br />

34 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

25.–28.1.2020, Frankfurt am Main<br />

paperworld.messefrankfurt.com<br />

25-28 January<br />

2020<br />

Hall 6.1 – <strong>The</strong> new<br />

home of Remanexpo<br />

for 2020<br />

See you there!<br />

Powered by<br />

Visit www.therecycler.com/live for more information<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

35


FEATURE<br />

W0W shredding comes online<br />

Madrid based Waste Zero World has revealed that its cartridge shredding plant<br />

is operational and plans to double capacity from September.<br />

<strong>The</strong> cartridge shredding plant is based<br />

in the Parla district of Madrid and came<br />

online in January 2019 after extensive<br />

periods of development and trials and<br />

was granted their license by the authorities<br />

at the end of 2018. <strong>The</strong> plant currently<br />

processes twenty tonnes per week and<br />

plans are in hand to double the capacity<br />

from September.<br />

Speaking to <strong>The</strong> <strong>Recycler</strong>, Julio Guerrero,<br />

the owner of Waste Zero world (W0W)<br />

said: “We saw that with the revised WEEE<br />

directive there was a gap in the market for<br />

an effective end of life solution for surplus<br />

and non-viable cartridges, especially as<br />

more cartridges are being collected than<br />

are needed for current reuse demand.<br />

<strong>The</strong> option to sell surplus and non-viable<br />

cartridges to Chinese companies for<br />

raw material recovery is no longer viable<br />

because of the restrictions on the import<br />

of plastic waste by China.<br />

“We started our project in July 2017<br />

to develop a recycling plant specifically<br />

for toner cartridges and have so far invested<br />

in excess of €1 million to develop and<br />

patent our four-stage material recovery<br />

plant that, with our partners, has been<br />

optimised to specifically process toner<br />

cartridges and recover ferrous metals,<br />

plastics, aluminium and waste toner.<br />

<strong>The</strong> waste toner capture is highly efficient<br />

and incorporates anti-explosion<br />

technology enabling maximum toner dust<br />

recovery. Waste toner accounts for over<br />

twelve percent of the overall weight that<br />

is recovered from the cartridges. Overall<br />

we achieve a 99.22 percent recovery<br />

rate.”<br />

WASTE RECOVERED<br />

PER METRIC TONNE<br />

Ferrous Metals 38.73%<br />

Aluminium 4.10%<br />

Plastics 44.24%<br />

Toner powder 12.15%<br />

Other waste 0.78%<br />

Total 100%<br />

From August 2018 all companies placing<br />

printer cartridges on the market within the<br />

European Union that contain electrical<br />

parts such as a chip have to report and be<br />

We saw that with the revised WEEE<br />

directive there was a gap in the market<br />

Julio Guerrero, Owner of Waste Zero world<br />

fully compliant with WEEE legislation<br />

in each EU member state. <strong>The</strong> regulations<br />

also include a take back requirement<br />

for reuse or end of life material recovery<br />

processing.<br />

In a recently published Frost & Sullivan<br />

report they comment “following China’s<br />

ban on solid waste, including plastic,<br />

the plastic recycling market is especially<br />

likely to experience high growth due to<br />

investments in new technologies, driving<br />

the $37.60 billion (€42.14 billion) market<br />

towards $39.89 billion (€44.71 billion)<br />

in 2019. Overall revenues in the global<br />

waste recycling market are expected to<br />

increase from $354.7 billion (€397.5<br />

billion) in 2018 to $376.9 billion (€422.42<br />

billion) in 2019, and the volumes generated<br />

are set to grow from 29,493.7 million<br />

tonnes to 30,190.0 million tonnes during<br />

the same period.”<br />

In 2018 more than 120 million toner<br />

cartridges were sold in Europe and these<br />

cartridges are subject to WEEE legislation.<br />

Research undertaken on behalf of <strong>The</strong><br />

<strong>Recycler</strong> indicates that around fifty percent<br />

of cartridges still find their way to landfill.<br />

<strong>The</strong> research also indicated that the reuse<br />

channel was holding in excess of 100<br />

million used cartridges and that over 25<br />

million new build cartridges we sold in<br />

Europe in 2018.<br />

In the Iberian (Spain & Portugal) market<br />

18.3 million toner cartridges were sold in<br />

2018, of which 66% were OEM, 26% were<br />

new-build and imported (from outside<br />

the EU) remanufactured cartridges and<br />

6% were remanufactured within Spain<br />

& Portugal.<br />

FEATURED<br />

A R TIC L E<br />

36 <strong>Issue</strong> <strong>322</strong> September 2019


Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />

According to David Connett, Partner<br />

at Connett & Unland GbR, “<strong>The</strong> recent<br />

waste legislation changes in China means<br />

that more material recovery capacity for<br />

toner cartridges is needed in Europe.<br />

<strong>The</strong> current cartridge shredding facilities<br />

in Europe are already running at near<br />

maximum capacity. Without new facilities<br />

coming on line it could lead to used<br />

cartridges being stockpiled or still finding<br />

their way to Landfill.”<br />

<strong>The</strong> biggest challenge is<br />

an effective solution for the<br />

waste toner.<br />

In Australia <strong>The</strong> Guardian reports that<br />

waste toner is “a new, more environmentally<br />

friendly asphalt mix containing recycled<br />

printer toner [and] is being used on Sydney’s<br />

roads.<br />

<strong>The</strong> technology is the world’s first<br />

commercial use for toner waste, and<br />

was first used in Melbourne in 2013.”<br />

In the USA the American Chemical Society,<br />

reported there is a possibility that in the<br />

future “left-over toner in discarded printer<br />

cartridges could have a second life as bridge<br />

or building components instead of as trash”.<br />

<strong>The</strong> group of researchers reveals that they<br />

have devised a method of turning toner<br />

residue into iron, “using temperatures that<br />

are compatible with existing industrial<br />

processes.”<br />

In response to demand from across Europe<br />

W0W is expanding their workforce over<br />

the summer and will double the capacity<br />

of cartridges that are processed through<br />

the facility.<br />

Apart from increasing the workforce,<br />

further expansion is planned, Guerrero<br />

commented “we want to increase the<br />

amount of automation used in the plant<br />

and we are looking the most effective way<br />

to process inkjet cartridge for our next<br />

expansion project.” ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

37


PRODUCTS & TECHNOLOGY<br />

ASIA Apex, Chips, Remanufacturing<br />

Apex showcases latest releases<br />

<strong>The</strong> company has announced new replacement chips for use with Canon CRG-053H/059H/T04 series cartridges, HP<br />

658A/X series cartridges, Canon NPG-76 series cartridges, HP W1103A series toner refill tanks and Ricoh P C600<br />

machines.<br />

<strong>The</strong> first announcement was for<br />

replacement chips for use in Canon<br />

LBP853Ci, Canon LBP852Ci/LBP851C,<br />

Canon LBP853Ci/LBP852Ci/LBP851C,<br />

Canon imageRUNNER ADVANCE<br />

C475i/iZ III and Canon imageRUNNER<br />

ADVANCE C475iF/iFZ III machines.<br />

In Apex’s SoC design, the company<br />

announced new replacement chips are<br />

for use in HP Colour LaserJet Enterprise<br />

M751dn/751n printers and come with a<br />

7,000 page yield.<br />

One of the latest replacement chips<br />

announced are in the company’s<br />

ASIC design and are for use in Canon<br />

imageRUNNER ADVANCE C356i<br />

II/ C356P II/C256i II and Canon<br />

imageRUNNER ADVANCE C356iF III/<br />

C256i III/C356P III machines and boast a<br />

page yield of 23,000.<br />

Apex prides itself that its chips have<br />

“consistent performance” and are “easy to<br />

install in recycled cartridges”.<br />

Apex then released replacement chips for<br />

use in HP Neverstop Laser 1000a/1000w,<br />

HP Neverstop Laser MFP 1200a/1200w<br />

for other regions after it launched the<br />

Chinese regionalised chips in June this<br />

year.<br />

First released in China in June 2019, HP<br />

has subsequently released the Neverstop<br />

series of A4 monochrome laser printers<br />

and MFPs worldwide with its singlefunction<br />

Neverstop 1000a and 1000w and<br />

the multifunction Neverstop 1200a and<br />

1200w devices. <strong>The</strong>se devices use a reload<br />

kit that refills an internal tank with toner<br />

which takes about 15 seconds to refill the<br />

device with toner and offer a "clean refill<br />

experience".<br />

And finally, the company announced<br />

new replacement chips for use with Ricoh<br />

P C600 series machines.<br />

Ricoh recently launched an A4 format<br />

colour laser printer in the United States.<br />

Ricoh's P C600 features print speeds of up<br />

to 42ppm and print resolution of 1200 x<br />

1200 dpi. Equipped with NFC function,<br />

making you more convenient and efficient<br />

to print documents.<br />

Apex’s chips are in ASIC design and<br />

come with page yields of 18,000 for the<br />

black cartridge chips and 12,000 for the<br />

CMY cartridge chips. <strong>The</strong>y are for the<br />

USA region.<br />

For more information, please visit<br />

www.apexmic.com. ■<br />

EUROPE ECS, Cartridges, Remanufacturing<br />

ECS product spotlight<br />

Effective Consumable Solutions (ECS) discusses the latest developments in their<br />

range of remanufactured Ricoh toner cartridges.<br />

<strong>The</strong> latest product release by the<br />

remanufacturer of the year includes a<br />

full colour set of Ricoh IMC2500 toner<br />

cartridges, for use in Ricoh IMC2000 and<br />

IMC2500 devices, Ricoh IMC3000 and<br />

IMC3500 devices and Ricoh IMC4500,<br />

IMC5500 and IMC6000 devices.<br />

<strong>The</strong> company explained that all ECS<br />

products are tested and remanufactured<br />

to guarantee quality, performance and<br />

reliability equivalent to the OEM. Each<br />

and every ECS remanufactured product<br />

adheres to ISO9001 standards, ensuring<br />

peace of mind for every Partner.<br />

Director Chris Fink said: “Our highly<br />

trained team of technicians use their<br />

years of experience to ensure that every<br />

cartridge meets the standards that our<br />

partners expect. Customers can therefore<br />

expect to receive levels of performance<br />

that are equivalent to that of the OEM.”<br />

Fink added: “We procure only the<br />

finest components including toner from<br />

the leading manufacturers in the world;<br />

producing our vast, high quality product<br />

range with leading edge development<br />

inside our own remanufacturing plant.”<br />

<strong>The</strong> company stated that all<br />

remanufactured products come with<br />

a 100 percent no quibble guarantee,<br />

whereby If the product does not meet<br />

the customers’ needs and expectations,<br />

in terms of quality, performance and<br />

reliability, then they can have their<br />

money back with no questions asked.<br />

Director Felicity Rabbitte finished<br />

by saying: “We have three dedicated<br />

ISO 9001 remanufacturing plants<br />

in the UK including one in Scotland,<br />

where we employ some of the highest<br />

technically skilled engineers in the field,<br />

trained to produce and provide the<br />

highest quality products and solutions<br />

that we promise to our<br />

partners.”<br />

For more information, go to<br />

www.ecs-uk-ltd.co.uk. ■<br />

38 <strong>Issue</strong> <strong>322</strong> September 2019


visit www.therecycler.com for all the breaking news<br />

EUROPE IR Italiana Riprografia, Cartridges, Italy<br />

IR Italiana Riprografia’s latest<br />

products<br />

<strong>The</strong> Italian company has released new compatible toner cartridges for use in<br />

Olivetti, UTAX and Toshiba machines.<br />

IR Italiana Riprografia expanded its<br />

compatible toner cartridge range for use<br />

in Olivetti machines with the addition of<br />

cartridges for use in Olivetti DCOPIA MF<br />

4000MF with a page yield of 35,000 pages.<br />

Also announced were compatible toner<br />

cartridges for use in UTAX 4056I with a<br />

page yield of 35,000 pages.<br />

IR Italiana Riprografia expanded its<br />

compatible toner cartridge range for use<br />

in Toshiba machines with the addition of<br />

cartridges for use in Toshiba e-STUDIO<br />

2050C which boast a page yield of 38,400<br />

pages for the black cartridges and a page<br />

yield of 33,600 pages for the colour<br />

cartridges.<br />

According to the company, the<br />

compatible toner cartridges provide not<br />

only “OEM equivalent print quality,”<br />

but also “100 percent compatibility” with<br />

OEM products, as well as “significant<br />

savings” over the OEM. <strong>The</strong> compatible<br />

toner cartridges also offer MSDS in<br />

compliance with REACH.<br />

Additionally, the cartridges were<br />

produced “in a certificated environment”<br />

including the ISO 9001:2015 quality<br />

management system certificate; the ISO<br />

14001:2015 environmental management<br />

system certificate; and the BS OHSAS<br />

18001:2007 occupational health and<br />

safety management system certificate. <strong>The</strong><br />

“product performances of several items<br />

distributed” by IR follow the standards set<br />

by STMC and ISO 19752 and ISO 19798.<br />

For more information, please visit<br />

www.itrip.it. ■<br />

ASIA Ninestar, Toner Refill Kit, Toner Tank<br />

Ninestar launches<br />

toner reload kit<br />

Ninestar announced the launch of its<br />

replacement toner reload kit for use<br />

in HP Neverstop 1000/1200 series<br />

printers.<br />

Targeted at small and medium-sized<br />

enterprises, HP launched the HP Neverstop<br />

1000/1200 series printers in July, 2019.<br />

HP claims, it is “the world’s first laser tank<br />

printer” with a “self-reloadable toner”.<br />

Ninestar announced that its replacement<br />

toner reload kit for use in HP Neverstop<br />

1000a/1000w and 1200a/1200w printers is<br />

available now and comes with page yields of<br />

2,500 and 5,000.<br />

Ninestar said that the replacement toner<br />

refill kit comes with a “self-developed<br />

chip” that is “100 percent compatible with<br />

OEM machines” and gives “accurate page<br />

counting”.<br />

For more information, visit<br />

www.ggimage.com. ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

39


PRODUCTS & TECHNOLOGY<br />

ASIA CET, Chips, MPS<br />

CET launches new products<br />

Over the last few weeks the Chinese company has launched a vast array of new products for use in various OEM<br />

machines as well as a new range of replacement chips for use in various HP LaserJet Pro machines boasting three<br />

times the page yield.<br />

One of the latest products launched<br />

by CET is a fuser assembly for use in<br />

HP LaserJet Pro M501, HP LaserJet<br />

Enterprise M506/MFP M527.<br />

Also launched were feed roller<br />

maintenance kit for use in<br />

HP LaserJet Enterprise MFP<br />

M725dn/725f/725z/725z+, HP<br />

LaserJet Pro 500 Colour MFP<br />

M570dn, HP Colour LaserJet<br />

Enterprise M651n/651dn/651xh, MFP<br />

M680dn/680f/680z, Flow MFP M680z<br />

and LaserJet Enterprise 700 Colour MFP<br />

M775dn/775f/775z/775z+.<br />

<strong>The</strong> company’s Konica Minolta range<br />

was expanded with the addition of<br />

replacement drum units for use in Konica<br />

Minolta Bizhub C258/308/368 machines.<br />

Also now available are waste toner<br />

container for use in HP Colour<br />

LaserJet CM3530/3530fs, HP Colour<br />

LaserJet CP3525dn/3525n/3525x, HP<br />

LaserJet Enterprise 500 Colour MFP<br />

M575dn/575f/570dn machines.<br />

CET’s chip range had the addition of<br />

replacement chips for use in Kyocera<br />

Ecosys M8124cidn/830cidn, which are<br />

available for all four colours and come<br />

with a page yield of 12,000 for the black<br />

and 6,000 for the chip for use with the<br />

CMY cartridges.<br />

Launched in the USA was an oil<br />

application pad for use in Kyocera Ecosys<br />

P2040dn/2040dw/2235dn/2235dw,<br />

Kyocera Ecosys M2040dn/2135dn/<br />

2540dn/2540dw and the Kyocera Ecosys<br />

M2635dn/2635dw/2640idw/2735dw<br />

machines.<br />

Highlight of the launches in recent weeks<br />

was the announcement of its “3x long life<br />

compatible chips” for use in HP LaserJet<br />

Pro M102w/102a, HP LaserJet Pro MFP<br />

M130a/130nw/130fn/130fw, HP LaserJet<br />

pro M104a/104w and HP LaserJet Pro<br />

MFP M132a/132fw/132nw/132fn<br />

machines. <strong>The</strong>se replacement chips are<br />

available now not only with a page yield<br />

of 1,600 but also with a page yield three<br />

times as much, 4,800.<br />

CET said these replacement chips come<br />

with “300 percent increase in performance<br />

with minimum investment,” and are<br />

“ideal products for your MPS and CPC<br />

accounts”.<br />

For more information on the above and<br />

more products from CET, go to<br />

www.cetgroupco.com. ■<br />

EUROPE Ecoservice, Remanufacturing, Cartridges<br />

Ecoservice reveals latest<br />

products<br />

<strong>The</strong> Italian company has revealed its latest release,<br />

remanufactured drum units and toner cartridges for<br />

use with various Epson WorkForce machines.<br />

<strong>The</strong> latest releases from Ecoservice<br />

include remanufactured cartridges and<br />

drum units for use in Epson WorkForce<br />

AL-M / AL-MX 300 series printers.<br />

<strong>The</strong> drum unit comes with a page yield<br />

of 100,000 pages at five percent coverage.<br />

<strong>The</strong> remanufactured cartridges come<br />

in a standard and a high yield version<br />

with page yields of 2,700 for the standard<br />

and 10,000 for the high yield cartridges,<br />

also at five percent coverage.<br />

For more information on Ecoservices'<br />

products and new opportunities, visit<br />

www.es-ecoservice.it. ■<br />

40 <strong>Issue</strong> <strong>322</strong> September 2019


You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />

ASIA Print-Rite, Cartridges, Firmware<br />

Utec announces latest<br />

products<br />

<strong>The</strong> company has announced its latest compatible toner<br />

cartridges, for use in various Canon imageRUNNER<br />

Advance machines and released a compatible universal toner<br />

tank version for use with HP’s toner tank printers.<br />

Utec announced compatible CMYK<br />

cartridge sets for use in Canon<br />

imageRUNNER Advance C256 iF II/<br />

C256 iF III/C356 iF II/C356 iF III<br />

machines. One set is replacing Canon<br />

GPR-58 series cartridges and the other<br />

replaces Canon C-EXV55 series cartridges.<br />

<strong>The</strong> company also launched<br />

compatible CMYK sets for use in Canon<br />

imageRUNNER Advance C250i/C255/<br />

C350i/C355/C250iF/C255iF/C350iF/<br />

C355iF machines.<br />

<strong>The</strong> company said its new compatible<br />

universal toner tank is the first version<br />

of its kind available. <strong>The</strong> universal toner<br />

tanks are for use in the HP Neverstop<br />

Laser printer. Utec says its design comes<br />

“with technology of prevention firmware<br />

upgrade” and is a “universal version for<br />

different regions”.<br />

Recent releases from Utec include a<br />

wide array of replacement drum units to<br />

use in various Kyocera and Canon copier<br />

devices, which followed May’s release of<br />

new “breakthrough” compatible solutions<br />

for various Canon imageRUNNER<br />

ADVANCE devices.<br />

Print-Rite in the meantime announced<br />

that the company’s replacement Brother<br />

TN-2420 cartridges not affected by<br />

Brother’s latest firmware update. <strong>The</strong><br />

company added that its customers have<br />

been reassured that a firmware update<br />

for the Brother TN-2420 cartridge has<br />

had no adverse impact on the Print-Rite<br />

compatible cartridge.<br />

Print-Rite said: “<strong>The</strong> announcement<br />

comes after extensive testing and<br />

evaluation, proved that the Print-Rite TN-<br />

2420 cartridge is unaffected by the update<br />

and still works perfectly in the following<br />

printers.”<br />

Printer models that were affected by the<br />

latest firmware updates are the Brother<br />

DCP-L 2510 D, DCP-L 2512 D, DCP-L<br />

2530 DW, DCP-L 2537 DW, DCP-L 2550<br />

DN, HL-L 2310 D, HL-L 2350 DW, HL-L<br />

2357 DW, HL-L 2370 DN, HL-L 2372<br />

DN, HL-L 2375 DW, MFC-L 2712 DW,<br />

MFC-L 2710 DN, MFC-L 2710 DW,<br />

MFC-L 2712 DN, MFC-L 2730 DW,<br />

MFC-L 2732 DW, MFC-L 2735 DW and<br />

MFC-L 2750 DW models.<br />

For more information on the above<br />

products from Utec and Print-Rite and<br />

more new opportunities, please visit<br />

www.union-tec.com. ■<br />

EUROPE OWA, Armor, Remanufacturing<br />

Armor reveals latest products<br />

Armor Office Printing has unveiled its latest products released in June for use in various OEM machines.<br />

<strong>The</strong> first launch was a remanufactured<br />

inkjet cartridge for use in HP ENVY<br />

Photo 6200 All-in-One printer series, HP<br />

ENVY Photo 7100 All-in-One printer<br />

series , HP ENVY Photo 7800 All-in-One<br />

printer series. This cartridge replaces HP<br />

303 XL cartridges.<br />

Also launched were remanufactured<br />

toner cartridges for use in various Epson<br />

WorkForce series printers, Canon i-Sensys<br />

series printers, Canon imageCLASS series<br />

printers and Samsung ProXpress series<br />

printers.<br />

Remanufactured drum units were<br />

launched for use in Samsung ProXpress<br />

M3825DW, ProXpress M3875FD,<br />

ProXpress M4025ND, ProXpress<br />

M4075FR, ProXpress M3325ND,<br />

ProXpress M3375, ProXpress M3825ND,<br />

ProXpress M4025NX, ProXpress<br />

M3875FW, ProXpress M4075FX and OKI<br />

B411D, OKI B411DN, OKI B412DN,<br />

OKI B431D, OKI B431DN, OKI B431+,<br />

OKI B432DN, OKI B512DN,OKI MB<br />

461, OKI MB 471, OKI MB 471W, OKI<br />

MB 472, OKI MB 472DNW, OKI MB<br />

491 and OKI MB562DNW printers.<br />

<strong>The</strong> colour range was expanded with<br />

remanufactured laser cartridges for use in<br />

Kyocera ECOSYS P7240cdn machines<br />

and Oki C532dn, C542dn and MC573dn<br />

machines.<br />

<strong>The</strong> company’s photocopier cartridge<br />

range was expanded with the addition of<br />

remanufactured CMYK cartridges for use<br />

in Konica Minolta Bizhub C458/558/658,<br />

Konica Minolta bizhub C3350 / C3850,<br />

Konica Minolta bizhub C3351/ C3851,<br />

Konica Minolta bizhub C452/ C552/<br />

C652, Canon iR ADVANCE C5535,<br />

C5535i, C5540i, C5550i, C5560i, Canon<br />

iR ADVANCE C256, iR ADVANCE<br />

C356, Canon iR ADVANCE<br />

400i, iR ADVANCE 500i, Canon<br />

ImageRUNNER 1700 Series, 1730, 1740,<br />

1750 and Canon iR ADVANCE 4025(i),<br />

4035(i), 4225(i), 4235(i) printers.<br />

For more information, visit<br />

www.armor-owa.com. ■<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

41


PRODUCTS & TECHNOLOGY<br />

EUROPE Katun Europe, Products, Waste Toner Container<br />

Katun Europe introduces<br />

new products<br />

<strong>The</strong> company has announced new products for use in<br />

Canon and Konica Minolta and Lemark printers.<br />

Katun Corporation announced the<br />

addition of Katun Performance waste<br />

toner containers for use in Canon and<br />

Konica Minolta applications, as well as<br />

a colour drum unit for use in Lexmark<br />

printers.<br />

<strong>The</strong> launch included Katun Performance<br />

waste toner containers (WTCs) for use<br />

in Canon imagePRESS C600-series<br />

machines, and waste toner containers for<br />

use in Konica Minolta Bizhub 368E-series<br />

machines.<br />

<strong>The</strong>se two products complement the<br />

100+ containers already available in the<br />

product range for use in Canon, Konica<br />

Minolta, Sharp, Ricoh, and Xerox, as well<br />

as other OEMs, Katun explained.<br />

“Katun led the aftermarket by<br />

introducing alternative WTCs, beginning<br />

with WTCs for use in the first Konica<br />

Minolta colour devices, enabling Office<br />

Equipment Dealers savings opportunities<br />

long before anyone else offered them,” said<br />

Heidi Boller, General Manager for Katun<br />

EMEA.<br />

“Together with our expanding parts<br />

portfolio, these WTCs offer our dealer and<br />

distributor customers high quality, reliable<br />

replacement parts for all their office<br />

equipment service needs,” Boller added.<br />

According to Katun, the Katun<br />

Performance colour drum unit for use in<br />

Lexmark CS 921 DE / CX 921 DE-series<br />

machines, also just launched, is a reliable,<br />

high-quality product that enables you to<br />

increase the profitability of these colour<br />

printers.<br />

Previous releases included colour toner<br />

cartridges for use in HP printers, as well as<br />

a monochrome toner cartridge for Ricoh<br />

machines and most recently replacement<br />

toner cartridges for use in Canon C5535-<br />

series MFPs.<br />

For more information, go to<br />

www.katun.com/eu/. ■<br />

EUROPE Uninet, MPS, Cartridges<br />

UniNet unveils latest products<br />

<strong>The</strong> company has released a range of new products for use in various Kyocera, Toshiba and Ricoh machines.<br />

<strong>The</strong> first launch was Absolute Black<br />

toner and replacement cartridge for<br />

use in Kyocera TaskAlfa 820, 620<br />

monochrome printer series.<br />

<strong>The</strong> Kyocera TaskAlfa 820 is a blazingspeed<br />

multifunction monochrome laser<br />

printer with capabilities to print, copy,<br />

and scan rated at 82 p/m featuring an<br />

1800 x 600 dpi resolution. This device<br />

was designed to satisfy the printing needs<br />

of high-volume office environments.<br />

Uninet said its Absolute Black toner<br />

formula is for use in Kyocera TaskAlfa<br />

820, 620 monochrome printer series and<br />

“features superior printing quality and<br />

high-density output to reproduce sharp<br />

and crisp black text for professionallooking<br />

documents.”<br />

Also now available are Kyocera<br />

TaskAlfa 820, 620 black replacement<br />

toner cartridge which come with a page<br />

yield of 55,000 at an average 6 percent<br />

page coverage.<br />

UniNet also introduced Absolute<br />

Colour toner, replacement cartridges,<br />

and components for use in Toshiba<br />

e-Studio C 4540, 3540, 3040, 2540, 2040<br />

colour printer series.<br />

<strong>The</strong> Toshiba e-Studio C 4540 is a<br />

fast-speed colour multifunction laser<br />

printer with capabilities to print, copy,<br />

fax and scan rated at 45 p/m for both<br />

monochrome and colour prints with a<br />

2400 x 600 dpi resolution. This printer<br />

was designed to satisfy the printing needs<br />

of mid-size to high-volume workgroups.<br />

<strong>The</strong> Toshiba e-Studio C 4540, 3540,<br />

3040, 2540, 2040 black replacement<br />

toner cartridge is rated at 34,200 pages,<br />

the CMY replacement cartridges are rated<br />

at 28,600 pages each with an average of 6<br />

percent page coverage.<br />

Also announced were UniNet Absolute<br />

Black toner and components for use in<br />

Ricoh Aficio SP 5310, 5300, MP 601, 501<br />

SPF monochrome printer series.<br />

<strong>The</strong> Ricoh Aficio SP 5310 is a reliable<br />

monochrome laser printer rated at 62<br />

p/m with a 1200 x 1200 dpi resolution.<br />

This printer was designed to satisfy the<br />

printing needs of mid-size workgroup<br />

environments.<br />

<strong>The</strong> replacement black toner cartridges<br />

for use in Ricoh Aficio SP 330 is rated at<br />

25,000 pages with an average of 6 percent<br />

page coverage.<br />

UniNet offers a complete product<br />

solution to serve the needs of MPS<br />

providers and remanufacturers of the<br />

above cartridges.<br />

For further information, please<br />

visit www.uninetimaging.com ■<br />

42 <strong>Issue</strong> <strong>322</strong> September 2019


Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />

NORTH AMERICA LMI Solutions, Remanufacturing, Cartridges<br />

LMI showcases latest products<br />

<strong>The</strong> company announced remanufactured toner cartridges for use in various<br />

HP, Xerox, Lexmark and Samsung machines.<br />

<strong>The</strong> first announcement was for<br />

extended high yield remanufactured<br />

cartridges for use in HP Colour LaserJet<br />

Enterprise M552dn, M553n, M553dn,<br />

MFP M553dnm, M553dh, M553x, MFP<br />

M577dn, MFP M577dnm, MFP M577f,<br />

MFP M577z machines. <strong>The</strong>se cartridges<br />

boast page yields of 18,000 for all CMYK<br />

cartridges.<br />

Also launched were remanufactured<br />

toner cartridges for use in HP Colour<br />

LaserJet Pro M154, MFP M180n, MFP<br />

M180nw, MFP M181fw printers. <strong>The</strong><br />

cartridges come with a page yield of<br />

1,100 for the black and 900 for the CMY<br />

cartridges.<br />

LMI Solutions’ remanufactured HP<br />

product line was also expanded with the<br />

addition of remanufactured cartridges<br />

for use in HP Colour LaserJet Pro M154,<br />

MFP M180n, MFP M180nw, MFP<br />

M181fw printers. <strong>The</strong> black cartridge<br />

comes with a page yield of 1,100 and the<br />

CMY come with a page yield of 900.<br />

Next launched were remanufactured<br />

monochrome cartridges for use in Xerox<br />

Phaser WorkCentre 3260/DI, 3260/DNI,<br />

3215/NI, <strong>322</strong>5/DNI which come with a<br />

page yield of 3,000.<br />

LMI expanded its remanufactured<br />

Lexmark cartridge range with<br />

remanufactured cartridges for use in<br />

Lexmark MS817n, MS817dn, MS818dn,<br />

MX717de, MX718de machines which<br />

boast a page yield of 25,000.<br />

Also launched were remanufactured<br />

cartridges for use in Samsung Xpress<br />

monochrome laser printers M2625,<br />

M2625D, M2626, M2675, M2675f,<br />

M2675fn, M2676, M2825dw, M2825nd,<br />

M2826, M2835dw, M2875, M2875dw,<br />

M2875fd, M2875fw, M2875nd, M2876<br />

and M2885fw with a page yield of 3,000.<br />

One of the latest products released were<br />

remanufactured extended high yield<br />

remanufactured cartridges for use in HP<br />

LaserJet Enterprise M806dn, M806x+,<br />

M830z and HP LaserJet Enterprise Flow<br />

M830z, Flow M830zNFC, Flow MFP<br />

M830zm printers.<br />

<strong>The</strong>se cartridges come with page yields<br />

of 45,000 compared to the OEM page<br />

yield of 34,500.<br />

For more information go to<br />

www.lmisolutions.com. ■<br />

GLOBAL Lexmark, MFP, Single-Function<br />

Lexmark extends SMB offering<br />

<strong>The</strong> OEM has introduced six new single- and multi-function printers from its new GO Line series.<br />

Lexmark announced the expansion<br />

of its Lexmark GO Line series with the<br />

availability of six new devices designed for<br />

small and medium business (SMB).<br />

<strong>The</strong> Lexmark GO Line devices launched,<br />

include two new colour single-function<br />

printers, the C<strong>322</strong>4dw and C3326dw;<br />

three new colour multi-function devices<br />

(MFPs), the MC<strong>322</strong>4dwe, MC<strong>322</strong>4adwe<br />

and MC3326adwe; and a new monochrome<br />

MFP, the MB2236adwe.<br />

<strong>The</strong> colour devices launched are up to 30<br />

percent smaller and lighter than Lexmark's<br />

predecessor products, to accommodate<br />

small spaces. Wi-Fi is standard, along with<br />

enhanced connectivity and support for<br />

mobile users. <strong>The</strong>se devices also come with<br />

multicore processing and Lexmark's fullspectrum<br />

security, which ensures the same<br />

level of security and protection found in<br />

Lexmark enterprise-class devices.<br />

A one-piece toner cartridge combines<br />

imaging components with Unison toner,<br />

making them easily removable and<br />

recyclable through Lexmark's Cartridge<br />

Collection program.<br />

<strong>The</strong> colour devices print up to 24 or 26<br />

colour pages per minute, while the mono<br />

device feature print speeds of up to 36 pages<br />

per minute. <strong>The</strong> multi-function products<br />

feature a 2.8" touchscreen.<br />

"<strong>The</strong> Lexmark GO Line series delivers<br />

SMB customers a simplified product line<br />

with easy to use, reliable products that fit<br />

their budgets and environments," said Brock<br />

Saladin, Lexmark senior vice president and<br />

chief revenue officer. "Lexmark GO Line<br />

series products are designed to be quick and<br />

easy to select, place and configure, with a<br />

full range of features that enable customers<br />

to maximise their productivity and simplify<br />

device management, with the peace of mind<br />

that comes with Lexmark's full spectrum<br />

security."<br />

Products in the Lexmark GO Line series<br />

are available through the Lexmark Global<br />

<strong>Issue</strong> <strong>322</strong> September 2019<br />

Partner Network and directly from global<br />

distributors.<br />

Lexmark has also announced two new<br />

enterprise colour products. <strong>The</strong> CS331dw<br />

single function printer and the CX331adwe<br />

MFP, which according to Lexmark help<br />

to enhance small-workgroup productivity<br />

with colour output up to 26 pages per<br />

minute, high-yield replacement toner<br />

cartridges, and connectivity via Wi-Fi, USB<br />

and gigabit ethernet. ■<br />

43


MARKETPLACE<br />

TONER MANUFACTURER<br />

COLLECTOR<br />

COLLECTOR<br />

CBC (Europe) GmbH<br />

toner@cbc-europe.com<br />

Tel: +49 211 530670<br />

www.cbc-europe.com<br />

FBO Organisation, S.L.<br />

fbo@fbo-org.com<br />

Tel: +34 936724863<br />

www.fbo-org.com<br />

LVL<br />

bp.sales@lvlcartridge.com<br />

Tel: +33 251709249<br />

www.lvl.fr<br />

REMANUFACTURER<br />

RESELLER<br />

TONER MANUFACTURER<br />

wta Carsten Weser GmbH<br />

info@wta-suhl.de<br />

Tel: +49 3681 4529710<br />

www.wta-suhl.de<br />

Copyclic<br />

info@copyclic.com<br />

Tel: +33 01 60 78 78 78<br />

www.copyclic.com<br />

Integral GmbH<br />

info@integral-international.de<br />

TEL: + 49 (0) 28 33 60 60<br />

www.integral-international.de<br />

MARKET INTELLIGENCE<br />

COLLECTOR/SUPPLIER – EMPTIES<br />

SUPPLIER<br />

LightWords Imaging<br />

admin@lightwords.co.uk<br />

Tel: +44 1270 878850<br />

www.lightwordsimaging.com<br />

Eco Wave Trade Pvt. Ltd.<br />

info@ecowavetrade.com<br />

Tel: +919971533209 | +919810899501<br />

www.ecowavetrade.com<br />

TOKO Srl<br />

toko@toko.ro<br />

Tel: +40212327270<br />

www.toko.ro<br />

SUPPLIER<br />

BROKER AND RECYCLER<br />

TONER MANUFACTURER<br />

Freckles Ltd<br />

info@freckles.bg<br />

Tel: +359 2 955 5560<br />

www.freckles.bg<br />

<strong>The</strong> Greener Side<br />

info@greener-side.co.uk<br />

Tel: +44 1427 700 700<br />

www.greener-side.co.uk<br />

Primedia Products<br />

tmiller@primediamicr.com<br />

Tel: +1 304-277-2050<br />

www.primediamicr.com<br />

44 <strong>Issue</strong> <strong>322</strong> September 2019


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<strong>Issue</strong> <strong>322</strong> September 2019<br />

45


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