The Business Travel Magazine Oct/Nov 2019

More documents

Recommendations

Info

AWARDS meet the winner CLICK TRAVEL Click Travel’s CEO Jill Palmer celebrates the company’s Account Management Team triumph at the Business Travel People Awards 2019 How did it feel to be named Account Management Team of the Year at the awards? We were ecstatic! Click Travel has had such a great 12 months – we’ve broken our own records for retention, sales and satisfaction. It was brilliant to see that recognised. I’m so proud of the team, they’ve worked incredibly hard and truly deserved this accolade. Why did you enter the awards or how did you come to be nominated? We decided to enter after the tireless work the team had put in to hit some huge milestones. They have landed 55 new clients in the last 12 months, achieving a 24.8% increase in total sales and helping to secure our status as the country’s fastest-growing large TMC. They have also played a pivotal role in moving more than 1,000 customers on to our brand new booking platform. Tell us about the role of the team and the work they did to clinch the award? What they did to successfully transition all of our clients to the new booking platform was exceptional, with many evenings and weekends dedicated to seeing the job through. This commitment to their customers is reflected in an industry leading retention rate of 98%, and a booking to complaint percentage of just 0.005%. What does the team particularly enjoy about the role they play in the industry? Our account managers love the challenges The Business Travel People Awards recognise outstanding individuals and teams across all aspects of the supplier element of corporate travel. Nominations for the 2020 awards will open in January the job brings, working with our customers to help them make savings in their business travel – in some instances of up to 38%. We listen to their needs, and that’s why we’ve seen such great success. What do you think of The Business Travel People Awards and of the winners’ event? It’s a great way to connect with our peers in the sector and celebrate the current strength of the industry. The winners’ event at The Shard was also fantastic, giving the team the chance to celebrate their success. We also loved our caricatures – we’re planning to display them in the office! What impact do you think winning will have on the team and their careers? Our team is an ambitious bunch and being Commitment to customers is reflected in an industry leading retention rate of 98% and a booking to complaint percentage of just 0.005%” awarded for their exceptional effort will only spur them on even more. Winning the award will also help us to continue recruiting the highest calibre of new team members, as well as continuing to promote from within the business. What are some of the biggest challenges the team are currently facing in their various roles? Because the team has been performing so well, we have had a record year for sales. That means we have had a lot of new customers to implement so they smoothly settle into life with Click Travel. It’s a challenge, but it’s a great one to have. 28 THEBUSINESSTRAVELMAG.COM
EVERYTHING YOU NEED FOR NINE TO FIVE AND AFTER HOURS, TOO. When work takes you on the road, we take care of you. All of the amenities you love, right in the heart of Back Bay. loewshotels.com/boston Untitled-8 1 11/09/2019 10:02
Page 1 and 2: 78 October/November 2019 THE FUTURE
Page 3 and 4: ARRIVALS Contents OCTOBER/NOVEMBER
Page 5 and 6: ARRIVALS Welcome Travel's got talen
Page 7 and 8: British Airways on a high BA’s fi
Page 9 and 10: EXPERIENCE THE DIFFERENCE WITH SING
Page 11 and 12: ARRIVALS THE KNOWLEDGE How to... Ta
Page 13 and 14: O EAST MEETS WEST INTRODUCING NEW L
Page 15 and 16: ARRIVALS event report If you're pre
Page 17 and 18: THE BIG PICTURE Spanish costas SPAI
Page 19 and 20: SUSTAINABILITY The UK government ha
Page 21 and 22: SUSTAINABILITY Sustainable procure
Page 23 and 24: SUSTAINABILITY The hotel industry
Page 25 and 26: FOR BUSINESS AWARD-WINNING BUSINESS
Page 27: THE CONVERSATION in brief... Clive
Page 31 and 32: PREMIUM ECONOMY Up and away Cost-co
Page 33: PREMIUM ECONOMY British Airways Je
Page 37: CABIN • Fully enclosed high priva
Page 40 and 41: MEET THE BUYER meet Jimena Alvarez
Page 42 and 43: TALKING TRAVEL Savouring the world
Page 44 and 45: Box, Box, Box... We enable agencies
Page 46 and 47: THE REVIEW T H E L O W D O W N IN B
Page 48 and 49: THE REVIEW I N T H E A I R Virgin a
Page 50 and 51: THE REVIEW R O O M R E P O R T Hyat
Page 52 and 53: THE REVIEW M e e t i n g p l a c e
Page 54 and 55: THE REVIEW O N T H E M O V E EVENTS
Page 56 and 57: Ground transport / Introduction Inc
Page 58 and 59: Ground transport / Introduction a
Page 60 and 61: Ground transport / Tech & tools Bri
Page 62: Ground transport / Tech & tools An
Page 65: Car hire / Ground transport this ye
Page 68 and 69: Ground transport / Car hire We are
Page 70 and 71: Ground transport / Rail spend manag
Page 72 and 73: The rail API trusted by leading bra
Page 74 and 75: Ground transport / Rail spend manag
Page 78 and 79:
Ground transport / Rail operator up
Page 80 and 81:
Ground transport / Rail operator up
Page 82 and 83:
Ground transport / Taxis CABBIE fev
Page 84 and 85:
Ground transport / Chauffeur servic
Page 86 and 87:
Ground transport / Data Hitting the
Page 88 and 89:
GALLERY Advantage members meet and
Page 90 and 91:
PREMIUM BUSINESS The finest experie
Page 92 and 93:
DEPARTURES Focus on... the Gulf Sta
Page 94:
DEPARTURES Factfile: the Gulf State
Page 97 and 98:
DEPARTURES FLIGHT: AMERICAN AIRLINE
Page 99 and 100:
Save the date september 15th-16th H
show all

The Business Travel Magazine Oct/Nov 2019

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?