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HOW TO SPOT THE<br />
TOXIC EMPLOYEE<br />
POISONING YOUR SPA WORKPLACE<br />
Is there toxic employee poisoning your workplace? A toxic spa environment can be a problem, as<br />
we have discussed in the past. And it’s important to know what to do about it.<br />
There can be several causes, including broken communication lines and an unhealthy overall<br />
environment. But sometimes, all that toxicity is coming from one person. It can be someone in a<br />
management or non management role, and it can sometimes be difficult to figure out who it is.<br />
Like some actual poisons, toxicity isn’t always detectable to the naked senses. But if you pay<br />
close attention, you may be able to spot the toxic employee.<br />
This is important because a toxic worker can cost your company in employee turnover and in low<br />
morale, which can affect guest experience, among other things. A 2015 study by Dylan Minor at<br />
Harvard Business School defined a toxic worker as one that “engages in behavior that is harmful<br />
to an organization, including either its property or people.”<br />
Management<br />
<strong>Spa</strong> <strong>Executive</strong> | 06
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