Business Chief USA November 2019


“A lot of teams would

go searching across

the organization

to figure out how

to build a particular

experience, but

there might be

another group that’s

already tackled that


Steve Choi

Manager, Data Products

TELUS Digital

barriers that have traditionally limited

team-based development cycles.

With the mantra ‘automate all the

things’ being easy to spot on its website,

it is no surprise that the expedition

of the developmental groundwork for

new applications at TELUS Digital is

further accelerated by a robust automation

strategy. Aside from the

well-communicated benefits to businesses

ranging from increased

efficiency and accuracy to adding

value to the daily tasks of staff, automation

has also been deployed at TELUS

Digital to gain a grip on ever-shifting

customer trends. “As we look across

the traditional channels at TELUS, specifically

within our field tech and call


Ryan Kardish


Ryan is a passionate leader and intrapreneur, leading the

evolution of TELUS’ award winning Digital Platform.

With a dedicated focus on delivering our customerfirst

promise, he is driving forward our digital

transformation mandate, and working hard so

that anyone (customers and team members

alike) can build a ‘Digital TELUS.’

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