Hotel & Tourism SMARTreport #44

cleverdis

Richard Barnes

Editor-in-chief

richard.barnes@cleverdis.com

Tel: +33 (0) 4 42 77 46 00

Hotel & Tourism

SMARTreport #44

2019 Autumn Edition 3

3

FOREWORD

MARKET SENTIMENT REMAINS HIGH

DESPITE SOME TURBULENCE

As we send this edition of the Hotel & Tourism SMARTreport off to the

printers, the market scenario is evolving quite rapidly, leaving many

wondering what the next months and years have in store.

were thrilled to have had a long chat with

the head of the Raffles group, Jeannette

Ho – our feature interview in this edition.

Those who know Cleverdis – publishers

of this work – will know that we are also

publishers of a number of official trade

show dailies – for events such as ITB

Berlin, ITB China (in Shanghai), ITB Asia

(in Singapore), IFTM Top Resa in Paris.

The two most recent, ITB Asia and IFTM

Top Resa, have taken place in the wake

of several major company failures that

have somewhat rocked the industry. Our

feedback at these events has shown that

while no-one can predict what is going

to happen to the global economy, and

consequently to the travel and tourism

sector, what we have been able to

ascertain is that most players continue to

have a positive outlook. All analysts appear

to agree on the fact that people will

continue travelling, and in particular, the

luxury sector remains bullish.

To this end, we were particularly honoured

to have been invited to the official opening

ceremony of Raffles in Singapore, and

In our Elite Travel Trends, we flashback to

the 2019 Virtuoso Travel Week in Las Vegas,

and our regional spotlight on the Americas

reveals destinations and ideas you may not

have considered in the past. Finally, our

Innovations & Technologies section looks

at how guest facing – and staff-facing

technologies – are revolutionising the

industry.

We hope you can gain some valuable

insights from it all!

4 EXCLUSIVE INTERVIEW

4 RAFFLES: BUILDING AN ICONIC BRAND

Jeannette Ho,

Vice-President Raffles Brand and Strategic Partnerships

6 EVENTS

6 WTM LONDON 2019

7 TRAVELLING... AND FEELIN’ GOOD

8 EVENTS CALENDAR

9 ELITE TRAVEL TRENDS

9 A MOVEMENT TOWARDS “CARPE DIEM”

TOURISM

10 IN THE FIELD WITH MARY GOSTELOW

FROM AUCKLAND TO PARIS, TRADITIONAL

SPAS ARE TURNING TO A HOLISTIC WELLNESS

APPROACH

11 TAHOLISTIC WELLFEST – A FOUR-DAY

MISSION TO CLEANSE THE MIND AND BODY

11 WELLNESS TRAVEL NEWS

12 BREAKING THE ICE IN THE SHIPBUILDING

BUSINESS

13 SEABOURN ANNOUNCES “2021 WORLD CRUISE:

EXTRAORDINARY OCEANS”

14 THE GRANDE DAME IS BACK!

16 TRAVEL WEEK: INNOVATIONS, HOT

DESTINATIONS AND AWARD WINNERS

CONTENTS

18 ELITE TRAVEL BOOM CONTINUES

19 RECORD-BREAKING YEAR FOR HILTON

LUXURY

20 ACCOR DELVES EVEN DEEPER INTO LUXURY

20 ELITE TRAVEL BOOM CONTINUES

21 AMERICAS & THE CARRIBEAN

21 INTRA-AMERICAN TRAVEL BOOSTS GROWTH

22 FACT & FIGURES

GROWTH OF 2% IN INTERNATIONAL ARRIVALS

FOR THE AMERICAS IN FIRST HALF 2019

23 BRAND USA MAKES CONCERTED PUSH INTO

EUROPE

24 TRANSPORT

TUI OPENS ROUTE FROM DONCASTER

SHEFFIELD TO ORLANDO

24 MORE SOUTHWEST SERVICES TO HAWAII SET

TO BEGIN SOON

24 DELTA MOVES TO NEW TERMINAL AT

SHANGHAI PUDONG

24 UNITED MAKES GETTING AN UPGRADE

EASIER

25 MASSIVE NEW TRANSPORT PROJECT

LAUNCHED IN LOS ANGELES

25 PROJECT SUNRISE OPENS NEW HORIZONS

26 TRENDING DESTINATIONS

ON TURTLES, BOATS AND YOGA WITH GOATS

27 ORLANDO BUILDS ON REPUTATION AS

LEADING MICE DESTINATION

28 NEW YORK’S REIMAGINED MOMA OPENS TO

PUBLIC

29 NANTUCKET IN THE AUTUMN

29 ST. MARTIN + ANGUILLA – THE FLAVOUR OF

THE SEASON

29 MY NAME IS JAMAICA...

30 PARADISE FOR COLUMBUS... AND FOR

TODAY’S TRAVELLERS AS WELL

31 A PRIME DESTINATION FOR NATURE LOVERS

32 TRENDING HOTELS

PLAYA CATIVO LODGE – COSTA RICA

32 TIERRA PATAGONIA HOTEL & SPA – CHILE

33 INNOVATIONS

& TECHNOLOGIES

33 2020 TREND: HOTELS TO FOCUS ON DRIVING

DIRECT BOOKINGS

34 IN THE FIELD WITH DAVID ESSERYK

DIGITAL CONTINUES TO TRANSFORM THE

CUSTOMER EXPERIENCE

35 SOLVING THE WI-FI HEADACHE

36 NEW LOOK, NEW APPS

38 LEVERAGING TECHNOLOGY & HUMAN

TOUCH ACROSS ALL DEPARTMENTS

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