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Choices Local Haringey - Issue 2 Nov 2017

New business and lifestyle magazine for Haringey. Helping you make the transition from employee to entrepreneur.

New business and lifestyle magazine for Haringey. Helping you make the transition from employee to entrepreneur.

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Special Feature:<br />

Wood Green<br />

Mall's Market<br />

Hall<br />

Successful<br />

mauritian<br />

restaurant<br />

reveals their<br />

secret<br />

<strong>Issue</strong> 2<br />

The BID:<br />

returning<br />

Wood Green<br />

to former<br />

glory<br />

Harry Rashid<br />

On his fascinating franchisee journey<br />

Helping you make the transition from employee to entrepreneur


Welcome to another edition of <strong>Choices</strong> <strong>Local</strong>; your local business and lifestyle magazine,<br />

helping to make the transition from employee to entrepreneur a smooth one and the dream<br />

of having a business of your own a reality.<br />

In this issue we are again celebrating Small Business Saturday; our yearly homage to the<br />

stage that so many successful businesses started from. This year our focus is on the small<br />

businesses in Wood Green, in particular The Market Hall in The Mall shopping centre.<br />

There are some incredible businesses in this space and you are missing so much if you come<br />

to Wood Green and this is not part of your shopping experience.<br />

Small Business Saturday kicks off our promotion of some of the fantastic businesses in the<br />

Market Hall and we will be keeping you up to date with the many offers that will be available<br />

to you right up until Christmas. Make sure you keep an eye on our website<br />

www.choiceslocal.co.uk, Facebook and Twitter pages and our business boost radio show so<br />

that you don’t miss a thing.<br />

Also in this issue, we bring you more amazing articles and interviews from some of the<br />

borough's many ordinary people making extraordinary choices. We talk about the Wood<br />

Green BID and the initiative to bring more electric cars to the area. Plus we have some<br />

brilliant interviews with the first hotel of its kind - The Green Rooms. The Mall General<br />

Manager advises on when to get premises and Mauritius Paradise lets us in on their success<br />

secret.<br />

As usual I don’t want to keep you away from the fantastic features in <strong>Choices</strong> <strong>Local</strong><br />

anymore; so read, enjoy and feedback. We are nothing without the fantastic people we<br />

feature and you our readers; so we really value your feedback and ideas. Join us on<br />

Facebook and follow us on Twitter @choiceslocal and keep on being incredible.<br />

Speak soon,<br />

Anthony Charles<br />

Editor's letter...<br />

Co Editors: Anthony & Lisa Charles, Advertising, Distribution & Sales: 020 8889 5363, success@choicesmagazine.co.uk.<br />

Publishers: Team Titanium. www.choiceslocal.co.uk | www.twitter.com/choiceslocal | www.facebook.com/choiceslocal<br />

While every care is taken to ensure accuracy, <strong>Choices</strong> <strong>Local</strong>, the publishers, authors and printers cannot accept liability<br />

for errors or omissions. No part of this publication may be reproduced in any form. Opinions expressed in this<br />

magazine are not necessarily those of <strong>Choices</strong> <strong>Local</strong> or the publisher. All material in this magazine is intended to be<br />

used for information purposes only. You agree to perform your own due diligence and that <strong>Choices</strong> <strong>Local</strong> or Team<br />

Titanium will not be held in anyway liable for any consequences without limitation, resulting from any action you or any<br />

other person takes or fails to take, whether or not based on information provided in this magazine or on any related<br />

websites.<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 3


Contents<br />

The Green Rooms - affordable solutions<br />

for Wood Green's arts scene<br />

Dan and Rahman fill us in on this innovative arts<br />

hotel.<br />

Page 6<br />

Plug into electric vehicles<br />

Wood Green Neighbourhood of the Future<br />

programme gets the ball rolling.<br />

SPECIAL FEATURE: The Market Hall<br />

<strong>Local</strong> small businesses promotional feature.<br />

Setting up a business? When should<br />

you get premises?<br />

We meet with Mall General Manager Michael for a<br />

chat and some advice.<br />

Page 13<br />

Mauritius Paradise's secret to success<br />

Co owner Kevin gives us some insight into this<br />

popular eatery.<br />

COVER STORY: Harry Rashid<br />

A franchisee journey.<br />

Getting Started in Business<br />

Top biz guru Ron Holland shares his tips.<br />

Business Improvemnt District<br />

rejuvenating Wood Green<br />

A look at the major plans for putting Wood Green<br />

back on the map.<br />

Page 16<br />

Last word<br />

Anthony Charles sums up this issue.<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 5


Social entrepreneur Nick Hartwright launched the first hotel of its kind; an artsled<br />

social enterprise which opened in June 2016. Offering affordable<br />

workspace for artists and creative enterprises. 18 months down line, Anthony<br />

speaks to General Manager Rahman Arshad and PR Manager Dan Turner<br />

about the eye catching art deco building – the Green Rooms.<br />

Tell us how it all started.<br />

Dan: Okay. I guess, I should say that I'm<br />

very much speaking for Nick on this one.<br />

He started a business called The Mill Co.<br />

Project in 2010. He needed some workspace<br />

and took a derelict warehouse in Hackney.<br />

From there, the business grew very quickly<br />

and Nick became a provider of affordable<br />

workspace. I think it was early 2015, Nick<br />

had a meeting across the road in the<br />

Council offices, and he was actually talking<br />

about another site in Tottenham that he<br />

wanted to take on, to provide workspace.<br />

He saw this building out of the window and<br />

basically said, "What is that over there? That<br />

amazing art deco building."<br />

Then, with the help of <strong>Haringey</strong> council<br />

who are and were very progressive along<br />

with help of the GLA and some money<br />

from private investors, it all came together<br />

and yes, Green Rooms, went from there<br />

really.<br />

And as for the whole idea, is it only for<br />

creatives and artists?<br />

Dan: Certainly one of the reasons why<br />

Nick set the place up was that artists don't<br />

have very much money when they’re<br />

starting out. But we're very much open to<br />

everybody. And I think the lovely thing is<br />

that you will see things here and meet<br />

people here, that perhaps you wouldn't<br />

elsewhere.<br />

Why is a place like this so important for<br />

people in the creative industry?<br />

Dan: It's a tough industry to make your way<br />

in and invariably they need to be in London.<br />

And there aren't many options. For example,<br />

you’ve got a big theatre in town where<br />

they’re putting on a show and they need to<br />

bring in 20 or 30 people to work on that<br />

show for a three or four-month run, where<br />

do you put them?<br />

In the past, they would have put them in<br />

private digs, or they have to use Airbnb’s.<br />

Here we could put a whole group in our<br />

dorms, and while they're here they might<br />

meet other people that are doing really cool<br />

stuff and new ideas will be sparked and that<br />

kind of thing.<br />

Green Rooms is keen to be at the heart<br />

of the local community. What's your<br />

plans, what ideas have you got to do<br />

that?<br />

Rahman: Well for me, I think, there's<br />

already so much to be proud of. The work<br />

6 CHOICES <strong>Local</strong> <strong>Haringey</strong>


not ready to move into permanent<br />

premises." It's that bit in the middle where<br />

it's like, "Well, this is a great testing ground."<br />

Rahman: And for so many people having<br />

premises is too far out of reach. And<br />

actually, that's what we can provide and give<br />

them, that helping hand along the way. Then<br />

when they do leave us we give continued<br />

support to them so they can move on and<br />

be successful in their venture.<br />

How many businesses have you had run<br />

the kitchen so far?<br />

we do with the art exhibitions that we've put<br />

on and supporting local artists. Our comedy<br />

nights and music nights, they’re really<br />

gaining popularity in the area. Green Rooms<br />

is somewhere where people come, relax, stay<br />

overnight, if they would like to and really<br />

congregate and share ideas.<br />

You are also helping people to launch<br />

their food businesses by running your<br />

kitchen for a few months. What type of<br />

businesses are you looking for?<br />

Dan: They’ve got to be at a point in their<br />

business where they've shown that it’s<br />

successful, whether that is with a pop-up or<br />

a food truck or whatever. We give them that<br />

chance to see if it actually is viable. I think<br />

what we offer is that stepping stone, that<br />

middle ground between "I’ve got the<br />

beginning to a really good business. But I'm<br />

Dan: I think we're now on our fourth. A<br />

guy called Esteban who actually lives in<br />

Wood Green was the first one. He worked<br />

really hard and at the end of it he was like,<br />

"Well, these numbers stack up. I can make a<br />

business out of this." I think he's now<br />

looking for permanent premises to set up<br />

Colombian Street Kitchen. We kind of say<br />

to anybody in the area who has a<br />

burgeoning food business ‘come and talk to<br />

us, come in and show us what you've got’.<br />

We're open to ideas really.<br />

Brilliant. Lastly, in five years time, what<br />

are people in the local community going<br />

to say about Green Rooms?<br />

Rahman: I want people to say, it's the place<br />

to be. I think Green Rooms can become a<br />

real hub for people in Wood Green and<br />

really become a symbol for the area as a<br />

place to go and enjoy and have a good time.<br />

And actually also we really, really encourage<br />

people to come and use the environment to<br />

do their work and have a nice atmosphere to<br />

relax and get some work done, share ideas<br />

and that kind of thing. I think it really can<br />

become a symbol of the area.<br />

Visit: www.greenrooms.london<br />

Tel: 020 8888 5317<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 7


Plug into Electric Vehicles<br />

By Lisa Charles<br />

September saw a series of events by<br />

<strong>Haringey</strong> Council’s Wood Green<br />

Neighbourhood of the Future programme,<br />

aimed at encouraging the uptake of electric<br />

vehicles.<br />

<strong>Haringey</strong> is one of six boroughs awarded<br />

funding from TFL and the Mayor of<br />

London and whilst the focus of the project<br />

is in Wood Green, there are plans to<br />

increase the number of electric charging<br />

points throughout the borough.<br />

Businesses located in, or regularly driving<br />

through Wood Green are invited to find out<br />

more about switching to electric vehicles.<br />

The project area is based between Wood<br />

Green and Turnpike Lane underground<br />

stations, which will fit in nicely with other<br />

Wood Green initiatives such as the BID, if<br />

successful (see page 24) and the overall Area<br />

Action Plan.<br />

<strong>Haringey</strong> Council’s Carbon Management<br />

Officer Gill Cox organised the very<br />

informative event, supported by TFL, The<br />

Energy Savings Trust, electric vehicle<br />

manufacturers and charging network<br />

operators; highlighting the benefits of EV<br />

from an operational, practical and financial<br />

perspective. The evening event was<br />

preceded by a display of electric vehicles on<br />

Wood Green High Road (Spouters Corner);<br />

the public were treated to the delights and<br />

insights of the: Vmoto scooters, BMW,<br />

Peugeot/Citroen, Mitsubishi Outlander,<br />

BPL/Bluecity, Drivenow BMWi3 & Nissan<br />

Leaf and Nissan NV200 electric vehicles.<br />

Wood Green businesses and residents can<br />

currently trial an electric vehicle, absolutely<br />

free for up to one week. Vehicles currently<br />

available are: the Nissan Leaf – (car),<br />

Peugeot Partner Electric – (van) and the<br />

Citroen Berlingo Electric – (van). Drivers<br />

will need to hold a full driving licence and<br />

adhere to insurance requirements. Trials are<br />

subject to vehicle availability.<br />

Ambitious plans to increase the uptake of<br />

electric vehicles will see the expansion of<br />

the installation of charging infrastructure;<br />

including a rapid charging taxi rank and<br />

electrifying all car club bays in Wood Green.<br />

There are also much more engagement<br />

activities on the way for you to get involved<br />

with. We’ll keep you posted.<br />

To find out more or to book a trial contact<br />

020 8489 3489 or email<br />

NOF@haringey.gov.uk<br />

8 CHOICES <strong>Local</strong> <strong>Haringey</strong>


Presents the<br />

Market Hall<br />

Over the next few issues we'll be taking a closer<br />

look at the bustling Market Hall and getting to<br />

know the inspired entrepreneurs running their<br />

successful small businesses in Wood Green<br />

December offers<br />

Keep checking our social media pages and website<br />

for upcoming Market Hall offers for Small Business<br />

Saturday on 2nd December <strong>2017</strong><br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 9


Setting up a business? When<br />

should you get premises?<br />

Anthony meets with The Mall Wood Green's general<br />

manager Michael Thompson for a chat and some advice.<br />

For a small retail business, what would<br />

you advise for them to get started?<br />

For people starting out in business selling a<br />

product or a service, somewhere like the<br />

Market Hall is the right place to do it. First<br />

of all, businesses are charged weekly rent<br />

for their unit and that is easier to manage. If<br />

you go to rent a shop, by and large, you have<br />

large overheads and have to take on a lease.<br />

You're committed for a long period and you<br />

have to invest more money. Normally you'd<br />

have to also provide a large deposit. You do<br />

pay a deposit for the Market Hall, but it's<br />

not quite so much. More often than not,<br />

with a shop you will also have to pay three<br />

months in advance and you've also got large<br />

set up costs. You really do need to have a lot<br />

of confidence in your business going down<br />

the shop route.<br />

For the person who maybe starts<br />

hairdressing and they're using the front<br />

room in their house and then feel the<br />

demand has exceeded that, the next step<br />

would be to look for premises. You've then<br />

got to work out how much you're willing to<br />

pay. Now essentially, in what we call the<br />

highest footfall areas within any area,<br />

attracts the highest rent. So, going back to<br />

our hairdresser, can a hairdresser afford to<br />

be in the highest footfall next door to<br />

Primark or Superdrug? For a small business<br />

person setting up, a cheaper position in a<br />

lower footfall area may be a better option<br />

and if you've got a good service or product<br />

to sell, people will find you.<br />

There are ways and means of hitting the<br />

higher footfall areas without committing too<br />

much capital. You can use what we call the<br />

retail merchandising units that we have in<br />

the centre of the mall; they're done on a<br />

weekly basis. This way you can test your<br />

concept before committing yourself to a<br />

long lease.<br />

Working within a mall, in a local area,<br />

sometimes what we have found is that<br />

people come along and they just think, "Well<br />

if I sell something I'm bound to make lots<br />

of money." They don't have any belief in<br />

the product they're selling. Quite often we've<br />

said, particularly in the Market Hall, that<br />

they cannot sell a specific product because<br />

someone else is doing the same thing; we try<br />

to ensure there's a mix among them. Then<br />

they ask us what they should sell. But it’s not<br />

for us to say. We wouldn’t take anyone who<br />

didn’t have belief in their product or know<br />

what they wanted to sell.<br />

You talked about people coming in<br />

without any real vision and almost<br />

asking you what they should sell.<br />

What other mistakes have start up<br />

10 CHOICES <strong>Local</strong> <strong>Haringey</strong>


usinesses coming into the mall<br />

made?<br />

I can tell you and this happens with bigger<br />

companies as well; not doing their market<br />

research. It’s the person who thinks, "I like<br />

this product, so everybody else is going to<br />

like this product." It’s the person who agrees<br />

to pay a rent and they haven't really checked<br />

to see the footfall, the customer profile or<br />

the mix there. What we've seen is<br />

sometimes people are given an<br />

opportunity and they rush<br />

into it ill prepared and<br />

those are the ones who<br />

don't succeed.<br />

Can you clearly<br />

see the writing on<br />

the wall with some<br />

people?<br />

Yes, you keep on<br />

saying, "Have you<br />

thought of this, have you<br />

thought of that?" And they say<br />

"Yes, yes." Sometimes you end up<br />

questioning yourself, but generally speaking<br />

you find that these are the ones who don't<br />

succeed.<br />

What do you make of the shops within<br />

shops on the high road? For example a<br />

phone shop leading into a nail bar?<br />

"For a small business<br />

person setting up, a<br />

cheaper position in a<br />

lower footfall area may be<br />

a better option and if<br />

you've got a good service<br />

or product to sell, people<br />

will find you."<br />

opportunities to the nail bar person and the<br />

mobile phone person to set up at a<br />

reasonable cost. The interesing thing is this<br />

is small businesses setting up in higher<br />

footfall areas. In fact we've got some<br />

struggling shops here and we've suggested<br />

that some of them think of making better<br />

use of their backspace.<br />

What I would say, is the classic small<br />

business that has succeeded is Nails by<br />

Heena. The Market Hall should<br />

be incubation for small<br />

businesses and we hope<br />

that they will have the<br />

ambition to step into<br />

a big shop. But very<br />

few have done so; in<br />

fact really none of<br />

them have. Heena<br />

came in here and she<br />

set up in front of the<br />

big boarding we had<br />

whilst we were preparing<br />

the store for Primark.<br />

Again, this is where we're<br />

entrepreneurial. She set up with a<br />

store outside that boarding probably in 2008<br />

and now she has got three establishments<br />

within the shopping centre, one in the<br />

Market Hall, one on the bridge and one<br />

down below me. She's also got six or seven<br />

other shops scattered around North<br />

London.<br />

You have to admire the entrepreneurial<br />

spirit. If it didn't work these businesses<br />

would not be there. In some respects it<br />

almost completes the circle that we were<br />

talking about that they are probably small<br />

businesses, the occupancy costs are<br />

probably small and the overall landlord is<br />

making best use of the space. He's giving<br />

What type of business is more likely to<br />

do well in the current climate?<br />

Over a number of years we've been trying to<br />

encourage people to sell a service. We like to<br />

think we're quite far-sighted and we can see<br />

that the demand for people buying things is<br />

on the decline but people want services.<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 11


Mauritius Paradise's<br />

secret to success<br />

Situated in the Market Hall in The Mall Wood Green, Mauritian<br />

Paradise has become a popular eatery for many. Anthony catches<br />

up with Kevin, one half of the successful business duo.<br />

Kevin, tell me a little bit about the<br />

business.<br />

We've been open for the past nine years<br />

now. We opened the business to provide for<br />

the Mauritian community, to cater for their<br />

needs. We started very small in the<br />

beginning and we've been growing for the<br />

past nine years and we've been awarded a<br />

couple of times for the best Mauritian<br />

restaurant in the UK.<br />

People know us all over England because<br />

we cater anywhere, outside London, as well.<br />

We have diversified the Mauritian cuisine.<br />

We don't only have the Mauritian<br />

community that comes here; we've got<br />

other local communities as well that come.<br />

We provide a good quality service, good<br />

customer service, good food, and our<br />

customers always leave here with great<br />

satisfaction.<br />

Fantastic, and what were you doing<br />

before you opened a restaurant?<br />

What was your background?<br />

I used to work as a Care Manager and my<br />

wife Anusha used to work for the Ministry<br />

of Justice. I now look after the marketing,<br />

customer service and manage catering,<br />

weddings, contracts with the Council and<br />

other stuff.<br />

We do a lot, 13-14 weddings a year. We<br />

provide venues, we do events, and we do<br />

festivals. We’ve got a lot of people that<br />

come here and enjoy themselves. Good<br />

food, good music. That's what we provide.<br />

What's been the secret of your<br />

success?<br />

It's the chef herself, my wife Anusha; she<br />

learnt the cuisine from her Mom, and that's<br />

the quality she brings here. There are a lot<br />

of top chefs that can't do that. Anusha’s got<br />

a lot of knowledge about cooking, because<br />

she learnt it from scratch. It's like<br />

homemade food. There's nothing<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 13


commercial that we do here. It's all<br />

homemade. We don't cut corners. The main<br />

secret is really my wife. She's the main<br />

person in the business. If she's not here, the<br />

business doesn't work.<br />

What made you choose Wood<br />

Green?<br />

We've lived in Wood Green for years, and<br />

we noticed that there was no Mauritian<br />

restaurant. The only one that we knew of<br />

was in Leyton. So we took a gamble. It was<br />

very surprising, because on the first day we<br />

opened the business, we had more than 800,<br />

900 people turn out. After three, four hours<br />

we had to shut because there were no plates<br />

and we could not cope.<br />

You talk about doing council events<br />

and you do weddings. How do you<br />

get these contracts?<br />

Most of them come to me. My website has<br />

been under construction for the past three<br />

years. We haven't had time to look at it<br />

really, but word of mouth spreads so fast.<br />

And with regards to the council it's the same<br />

thing. One of the council staff came to us<br />

to eat food and boom that's it. Every<br />

conference, every seminar they have, we<br />

provide the food. Some days, there are 40<br />

people, 10 people, 30 people. It's been about<br />

three, four years now we've been catering<br />

for them. No issues, no problem, they love<br />

the food.<br />

What advice would you give to<br />

somebody who’s going into business<br />

now?<br />

Be honest with yourself. Don't cut corners<br />

and strive hard. Perseverance is very<br />

important. You'll face challenges when you<br />

have your own business. A lot of challenges<br />

where you have to persevere. By persevering<br />

you get better, you get stronger. Whatever<br />

breaks you down will lift you higher. We’ve<br />

had a lot of new people that want to open a<br />

food business go to the council and for<br />

some reason they say go and see Kevin. He<br />

will advise you. We've been helping a lot of<br />

people, advising a lot of people. We don't<br />

keep everything to ourselves, except the<br />

recipes.<br />

So you're almost the bench mark.<br />

When people want to come into the<br />

area, they know that you know how<br />

to make it work.<br />

Yes. It's amazing because I've been to a lot<br />

of places around England, even in France<br />

and a lot of people say oh yes we've heard<br />

about this place, we know about this place.<br />

What's been your biggest challenge<br />

that you can think of ? What's been<br />

the hardest thing you've had to<br />

overcome in getting the business up<br />

and running successfully?<br />

Family life. You have to look after your<br />

children. It's highly demanding, this job.<br />

Whether you’re well or not well, you have to<br />

be at work. We have two young children and<br />

we have to give them what they need in life.<br />

You can't ignore them because of the<br />

business. People say money is everything,<br />

but for us money is important, but family<br />

life is more important. We have to strive<br />

hard and work hard for them as well. It's<br />

hard to find the time, but we find it.<br />

Mauritius Paradise can be found at Unit 63<br />

Market Hall. Tel. 0203 609 3009<br />

Email: mauritiusparadise@hotmail.com<br />

14 CHOICES <strong>Local</strong> <strong>Haringey</strong>


A franchisee<br />

journey<br />

Anthony sits down with<br />

McDonald's Franchisee<br />

Harry Rashid to talk about<br />

all things business and<br />

communtiy.<br />

Harry Rashid<br />

I'm going to talk to you first and<br />

foremost about your experience starting<br />

off in McDonald's Fleet Street. What<br />

was it like?<br />

It was hard work. I started off as a trainee<br />

manager after finishing my degree in<br />

Business Hospitality Management. As part<br />

of my training, I had to work in every single<br />

station and every area in the store. I had to<br />

learn how the restaurant operated. A lot of<br />

people expect the managers to come in and<br />

wear a shirt and tie. It wasn't like that. I was<br />

in the crew uniform working alongside crew.<br />

The reason why I am excited about<br />

McDonald's is not just because of the<br />

time I spent there, which was a blast. I'd<br />

16 CHOICES <strong>Local</strong> <strong>Haringey</strong>


say it was the first time I really<br />

understood business because I realised<br />

that you can take something as ordinary<br />

as hamburgers and fries, and you can<br />

build something absolutely amazing.<br />

When you came in to McDonald's, was<br />

it a long term plan or was it something<br />

that came up? How did it happen?<br />

"<br />

It was a short-term plan, to be honest. I had<br />

this little master plan of<br />

going and working in<br />

hotels around the world,<br />

getting to see the world as<br />

well as working and<br />

making some money. But<br />

within a couple of<br />

months I just got the bug<br />

and I thought, "Right.<br />

This is where I want to<br />

be. This is my long-term<br />

future."<br />

And how did that future unfold?<br />

I moved up the ranks very quickly. Within a<br />

year of joining McDonald's, I became a<br />

store manager. A couple of years later, I was<br />

given the opportunity of running Leicester<br />

Square, which is one of the busiest<br />

restaurants in the country. I remember in<br />

those days, we used to take about £3500,<br />

between 3 and 4am when all the clubs used<br />

to kick out. And then about three years after<br />

joining McDonald's, I became an area<br />

manager, looking after seven restaurants in<br />

what we called Theatreland at that time;<br />

Shaftesbury Avenue, Regent Street, Leicester<br />

Square, Strand and a bit of Oxford Street. A<br />

few years after that I became a regional<br />

manager. That was my last post where I<br />

looked after 40 restaurants and had over<br />

three and half thousand employees, starting<br />

I had this little master plan of<br />

going and working in hotels<br />

around the world, getting to see<br />

world the as well as working<br />

and making some money. But<br />

within a couple of months I just<br />

got the bug and I thought,<br />

'Right. This is where I want to<br />

be. This is my long-term future.'<br />

from London, Milton Keynes,<br />

Northampton, Oxford and Great<br />

Yarmouth. It was kind of a long stretch, but<br />

just having that kind of responsibility and to<br />

be given that opportunity was absolutely<br />

amazing.<br />

Our readers are people who want to<br />

make the transition to having a business<br />

of their own. That's effectively what<br />

you've done with<br />

McDonald's. At<br />

what point did you<br />

start thinking about<br />

going down the<br />

franchisee route?<br />

For about four or five<br />

years prior to me<br />

"<br />

becoming a regional<br />

manager, I was<br />

working in the<br />

franchisee department<br />

in head office where I’d go and work<br />

alongside franchisees supporting their<br />

businesses. And that's where I really<br />

thought, "Okay. I'll continue with my career,<br />

but I want to become a franchisee in the<br />

long term."<br />

So you moved from supervising 40<br />

restaurants, to owning a restaurant<br />

which first and foremost meant putting<br />

your hands in your pocket. How deep<br />

did you have to put your hands into your<br />

pockets?<br />

Very deep. [laughs] McDonald's restaurants<br />

are not cheap, but McDonald's do support<br />

you. All the information is available online,<br />

but a typical figure for a franchise restaurant<br />

starts from about £125,000 on-wards. You<br />

have to put 25% up and then the remaining,<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 17


we've got some really good deals with the<br />

top four banks and they'll lend you the<br />

money for the rest of it.<br />

home at night. But you've chosen to<br />

step out into the community and get<br />

yourself involved. Why is that?<br />

What did you have to go through to get<br />

the restaurant up and running?<br />

McDonald's gives you a restaurant that is<br />

already trading. So you have the employees,<br />

you have the management staff in there and<br />

so on. But you still have to make sure that<br />

you’ve got an employment loan, everything<br />

that you'll be doing,<br />

employee handbooks,<br />

salary handbooks, and all<br />

that. But again, you get<br />

support from<br />

McDonald's on that.<br />

But what I found really<br />

challenging was just<br />

having to go out there<br />

and meet up with the<br />

suppliers, and meet up<br />

with the banks, and the<br />

solicitors and everything<br />

"<br />

else. That was kind of hard work because<br />

everyone wants you to have your business<br />

plan ready. Even though I’d been in the<br />

business for nearly 20 years, I still had to<br />

show them what I was going to do, and<br />

how I was going to operate the business<br />

and move it forward.<br />

But again, there is support available. Not<br />

only from within McDonald's itself, but<br />

also from individuals like yourself with the<br />

drop in sessions that you do. That's a really<br />

good insight on how to put together and set<br />

up yourself in business.<br />

Thank you. You've got the two<br />

restaurants in Wood Green and you<br />

could just run your restaurant, and go<br />

One of the things I've learned<br />

from working in corporate is<br />

that you have to invest in the<br />

local area that you trade in.<br />

For me, McDonald's might be<br />

a big brand, but I'm a local<br />

businessman. I want to be<br />

working with the local<br />

businesses...<br />

One of the things I've learned from<br />

working in corporate is that you have to<br />

invest in the local area that you trade in. For<br />

me, McDonald's might be a big brand, but<br />

I'm a local businessman. I want to be<br />

working with the local businesses, with the<br />

local Council, and the local residents and<br />

communities, to see how we can better<br />

improve the area around<br />

Wood Green. That will<br />

benefit everybody<br />

including myself as a<br />

businessman.<br />

I'm on the Wood Green<br />

Business Alliance, I’m the<br />

Chair for the BID<br />

"[Business Improvement<br />

District, see page 24], I've<br />

offered work experience<br />

opportunities to the local<br />

school, I'm in<br />

negotiations with sponsoring a couple of<br />

local football teams, as well as giving coffee<br />

grounds to the local allotments twice a<br />

week.<br />

That’s great. Okay, you're in <strong>Haringey</strong>,<br />

you've got your restaurants, you're<br />

reaching out, you're working with the<br />

community, what's your next step?<br />

Next step is to expand. I want to move on<br />

to having at least anything between five to<br />

10 restaurants in the future. That will then<br />

again allow more opportunities within my<br />

organization for my employees. We're<br />

offering apprenticeships, as well as level 3<br />

hospitality and hopefully, at some point next<br />

year, we'll offer our employees a degree as<br />

18 CHOICES <strong>Local</strong> <strong>Haringey</strong>


well in Hospitality Management working<br />

with Manchester University. But, also as I<br />

get more stores, I'll be able to offer more<br />

opportunities to my employees so they can<br />

grow as well.<br />

In talking to you, I like the way you talk<br />

because when you speak about<br />

McDonald's, you use the term "we".<br />

There are other franchisees for other<br />

businesses that I've met, but they don't<br />

take ownership.<br />

"<br />

Absolutely. In McDonald's, there's<br />

something what we call a three-legged stool.<br />

It’s the three legs of the<br />

stool, and what that is, it’s<br />

the company, it’s the<br />

suppliers, and it’s the<br />

franchisees, all of us<br />

working together to make<br />

the brand better. For me,<br />

20 years ago, I came to<br />

London to work for<br />

McDonald's with<br />

absolutely nothing. In 20<br />

years I met my wife in<br />

McDonald's who still<br />

works for McDonald's as a<br />

training officer. But not<br />

only that, I've managed to buy my own<br />

house in London, I've managed to now<br />

become a franchisee of McDonald's and<br />

that's all through hard work for myself. But<br />

also from McDonald's giving me the<br />

opportunity in the last 20 years as well.<br />

It's absolutely through<br />

hard work and sheer<br />

determination. Anything<br />

that comes in your way as<br />

an obstacle, you just have<br />

to find a way around it.<br />

Sometimes it doesn't<br />

work, but you know<br />

what? You then go back<br />

and try a different way.<br />

and you're doing it. You're making it<br />

happen. What's the difference between<br />

you and the people who say it can't be<br />

done?<br />

I hear a lot of that as well from my<br />

employees and I always say you can achieve<br />

anything that you want. You just have to put<br />

your heart, mind, and soul into it. When I<br />

joined McDonald's and I remember the area<br />

manager coming to see me in the second<br />

week and he said to me, "Where do you see<br />

yourself in five years?" and I said, "In your<br />

job." And he laughed at me and walked out<br />

the door. Well, within a year, I became a<br />

store manager. After a<br />

couple of years, I was<br />

managing the store<br />

manager. I became his boss,<br />

after he welcomed me on<br />

the first day that I started<br />

working for the company.<br />

Seriously, I love it.<br />

It's absolutely through hard<br />

work and sheer<br />

"<br />

determination. Anything<br />

that comes in your way as<br />

an obstacle, you just have<br />

to find a way around it. Sometimes it<br />

doesn't work, but you know what? You then<br />

go back and try a different way. But with<br />

hard work, commitment, dedication, you<br />

can achieve absolutely anything and that's<br />

what I tell my employees as well.<br />

Fantastic. There are lots of people who<br />

talk to me; they want to purchase a<br />

house in London, but say "I can't buy a<br />

house in London." They want to start a<br />

business, but say "I can't start a<br />

business in London." Here you are,<br />

from Yorkshire, coming into London,<br />

I've got a son who's 14 years old, my<br />

daughter is 9 and family have supported us<br />

as well. But as I said, if you want to do<br />

something in life, nothing is impossible.<br />

You can achieve anything as long as you put<br />

your heart and soul into it.<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 19


Getting started<br />

in business<br />

Top biz guru Ron Holland shares his tips...<br />

Not so much what to start - but<br />

just start<br />

My best advice is not to dwell too long<br />

on what business to start, because I<br />

really do believe that to ‘analyse is to<br />

paralyse’. Best bet is usually to jump in<br />

at the deep end and start with the<br />

tools, resources and ideas that you<br />

have. You’ll be surprised as to how<br />

many doors then open for the person<br />

who has put his all in, opened a<br />

business and actually made a start –<br />

regardless. Adopt the attitude of ‘Do<br />

it Now!’<br />

Change and grow as you go along<br />

I am a great believer in having a<br />

business plan, but changing that plan<br />

as you go along to suit needs, market<br />

trends, interests, demand, goals and of<br />

course where you want to be heading<br />

in your life at that particular time. It’s<br />

perfectly acceptable to switch<br />

industries, change to a new business<br />

and go where the money is. Don’t get<br />

stuck in a rut trying to make some<br />

impossible business happen, especially<br />

if you can see the writing on the wall,<br />

or your gut instinct tells you that you<br />

are on the wrong path. Survival of the<br />

fittest in these tough economic times<br />

demands that you have to evolve and<br />

adapt.<br />

Put your head up to be shot at<br />

One of the most common traits that I<br />

come across is lack of self-confidence<br />

and the entrepreneur who ‘makes it<br />

big’ soon learns that he has to ‘put his<br />

head up to be shot at’. This may mean<br />

cold calling, asking friends or relatives<br />

for seed corn money, making that very<br />

first sale, committing to some stock<br />

that you can’t afford, getting out on a<br />

limb in one way shape or form.<br />

Everyone who has ever started a<br />

business knows that sometimes you<br />

just have to ‘bite the bullet’. My advice<br />

is to ‘bite’ it sooner rather than later<br />

and get started on a fantastic learning<br />

curve that is going to prove the most<br />

exciting roller coaster ride of your life<br />

– building your own business.<br />

OPM and OPN<br />

Much has been written on the subject<br />

of OPM, which of course is ‘other<br />

people’s money’ and many a successful<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 21


usiness has been started with a small<br />

loan, particularly from the bank of Ma<br />

& Pa where often no interest is<br />

required and many times the loan<br />

doesn’t even have to be repaid. Myself,<br />

I prefer to write about and advise on<br />

OPN, which, if you haven’t already<br />

gathered is ‘other people’s noise’. I am<br />

a great believer in the powerful<br />

problem solving capability of your<br />

own brain (the Human Biocomputer)<br />

and to get this working effectively you<br />

will need long periods of Silence,<br />

Stillness and Solitude ($$$). Get rid of<br />

‘other people’s noise’ for once and for<br />

all; buy some ear-plugs, move to a<br />

quieter neighbourhood, do whatever it<br />

takes. Listen to what your brain is<br />

telling you. Stop the internal dialogue<br />

and you’ll hear the Eurekas! which are<br />

the big and small ideas and hunches<br />

and solutions that come from your<br />

subconscious mind, that will ultimately<br />

lead you to success. Noise Kills<br />

Genius! Remember where you heard it<br />

first!<br />

You don’t necessarily need money<br />

to start<br />

Capital is often a draw back, but the<br />

truth is that this is a mindset and a<br />

mental barrier that you need to<br />

overcome. Many times you can get the<br />

money, by going to the right source<br />

and at other times ‘actual money’ was<br />

not needed in the first place. Often<br />

what is needed is a great problem<br />

solving idea - a Eureka! Case in point<br />

is when I nearly went bust in the early<br />

seventies and ended up with seven<br />

empty motorcycle shops. Despite<br />

trying, I couldn’t get the money for<br />

replacement stock so I phoned every<br />

classified advert in the motorcycle<br />

papers and asked them to bring their<br />

machines in on a Sale or Return basis<br />

(SOR). If we sold the bike we<br />

collected a big fat commission and if<br />

we didn’t the owner took the bike<br />

away. I made thousands of phones<br />

calls and literally hundreds of<br />

motorcycles flooded in.<br />

You can’t do this without a mentor<br />

I have been fortunate enough as an<br />

entrepreneur, to attract to me some<br />

great mentors over the years and my<br />

advice is that you do the same. At the<br />

very least make it a point to talk to and<br />

pick the brains of as many people in<br />

your industry or sector, to see how<br />

they did it and in particular how they<br />

got started. You’ll often find that<br />

successful people love to guide, steer,<br />

motivate, advise and in general, put<br />

something back in.<br />

Ron G Holland is a 22-Times #1 Best Selling Author, Business and<br />

Mind Power Mentor and Fundraiser - www.ronhollanddirect.com<br />

22 CHOICES <strong>Local</strong> <strong>Haringey</strong>


Business Improvement District<br />

rejuvenating Wood Green<br />

By Anthony Charles<br />

Wood Green, <strong>Haringey</strong>’s largest town centre,<br />

was once a classy shopping destination<br />

rivalling most high streets in the UK. We<br />

had some of the very best retail outlets and<br />

we were the talk of London. But sadly<br />

we’ve lost some key names from the high<br />

street and the area is in need of some love<br />

and attention.<br />

The Wood Green Business Forum and the<br />

council have long been looking at ways to<br />

improve the area and the shopping<br />

experience of those who live here and visit<br />

us. One of the initiatives taking shape at the<br />

moment is the Wood Green Business<br />

Improvement District, also known as the<br />

BID.<br />

The BID is a defined area in Wood Green,<br />

where businesses inside the zone make a<br />

financial contribution to improvements in<br />

the area.<br />

It can be set up by business rate payers, a<br />

person, a company or the local authority; in<br />

Wood Green’s case the latter has launched<br />

this initiative with local businesses jointly<br />

leading it.<br />

The defined area for the Wood Green BID<br />

starts from The Lord Nelson Pub, on<br />

Cranbrook Road at the north end of the<br />

High Road, including the Arriva Bus Garage<br />

on the west side. Heading south it includes<br />

Wood Green Underground Station and<br />

crossing over, still looking on the east side; it<br />

also includes all the businesses on Spouters<br />

Corner (The Vue Cinema, McDonald's, Sam<br />

99, Wetherspoons, Nandos, Sainsbury’s<br />

etc...) Incidentally the name Spouters<br />

Corner came from the area's prior use up<br />

until the 1950’s as an open air space used for<br />

speeches, rallies and informal political<br />

campaign meetings, much like Hyde Park’s<br />

speakers corner.<br />

Back to the BID, looking across the road on<br />

the west side the BID includes the Goose<br />

Pub and Morrisons and continues right<br />

down the High Road, including all shops<br />

and businesses on both sides of the road all<br />

the way down to Turnpike Lane.<br />

Within the defined BID area, a levy is<br />

charged on all business rate payers in<br />

addition to the business rates bill. This levy<br />

is used to develop projects and services that<br />

will benefit all the businesses within the area.<br />

When it comes down to how much each<br />

business within the BID will pay, the levy is<br />

simple. Businesses with a rateable value of<br />

£12,000 or over will have a levy of 1.25%,<br />

so a business with a rateable value of<br />

£12,000 will pay £150.00. Any business<br />

with a rateable value under £12,000 will be<br />

exempt; it is estimated that around 40% of<br />

the businesses within the BID will be<br />

exempt.<br />

Businesses that are subject to the levy, vote<br />

in a ballot. This determines whether the<br />

24 CHOICES <strong>Local</strong> <strong>Haringey</strong>


scheme goes ahead. A successful vote will<br />

be determined by two factors: 1. a majority<br />

of total votes cast and 2. a majority of<br />

rateable value of votes cast. Each business<br />

entitled to vote in the BID has one vote in<br />

respect of each property owned by them<br />

within the BID area, regardless of whether<br />

the property is occupied or not.<br />

There are currently 50 BID’s in London and<br />

250 in the UK. They last for a maximum of<br />

5 years and once the term is complete, the<br />

BID will cease, requiring a new ballot<br />

should the BID company want to continue<br />

activities.<br />

Business Improvement Districts can be a<br />

powerful tool for creating a form of joint<br />

venture between local businesses and the<br />

local authorities, allowing them to work<br />

together to make improvements to the local<br />

trading areas. Key improvements that the<br />

Wood Green BID are looking at are<br />

enhanced safety and security, raising Wood<br />

Green’s image as a shopping destination and<br />

a great place to visit; cleanliness is high on<br />

the list and also larger issues like traffic<br />

concerns, retail mix and new developments.<br />

There are no limits on what projects and<br />

services can be provided through the BID,<br />

so if you are within the BID area, it’s a great<br />

idea to start thinking of an additional<br />

service that you would like to see, not<br />

already provided by <strong>Haringey</strong> Council.<br />

A key point is that even though 40% of the<br />

businesses within the BID are exempt from<br />

the levy and voting, it doesn’t mean that<br />

they are not part of the BID; they can still<br />

play an active role and more importantly,<br />

they will benefit from all the improvements<br />

that the BID brings. So it’s a real<br />

opportunity for the smaller businesses to<br />

get involved and look at creative ways that<br />

the BID can help them, such as applying for<br />

match-grants for shop front improvements.<br />

The ballot for The Wood Green BID takes<br />

place in February 2018, with the planned<br />

start for the BID set for 1st July 2018. So<br />

get involved; join the steering group and<br />

help shape the proposals by giving feedback.<br />

Email - info@woodgreenbid.co.uk<br />

LOOK OUT for the BID’s first pilot<br />

projects – including a business crime<br />

sharing platform.<br />

Exciting times!<br />

CHOICES <strong>Local</strong> <strong>Haringey</strong> 25


Last word...<br />

Thank you for reading this edition of<br />

<strong>Choices</strong> <strong>Local</strong>; if it's your first experience of<br />

our publication, we hope that you really<br />

enjoyed it. When we interview business<br />

people and entrepreneurs for <strong>Choices</strong> <strong>Local</strong>,<br />

we are always conscious of asking the kind<br />

of questions that provides our readers with<br />

information that they can action<br />

immediately, should they choose to. How<br />

did you find it? Did you find information<br />

that you could implement straight away?<br />

One of the things that have helped us to<br />

stay focused during the challenging<br />

development stages is that we not only read<br />

the articles, but we have taken on board the<br />

advice and the tips and we have<br />

implemented them with fantastic results.<br />

I've really enjoyed this issue; I found Harry's<br />

story (cover story) and experience so<br />

inspiring and love the fact that his support<br />

for Wood Green goes way beyond his<br />

stores; in fact I do believe that the<br />

Christmas Trees are on him this year;<br />

fantastic!<br />

As we look forward to Small Business<br />

Saturday (Saturday 2nd December <strong>2017</strong>) we<br />

do get excited as we celebrate the efforts,<br />

focus and achievements of small businesses.<br />

This year our focus is on all of the<br />

businesses in the Market Hall in Wood<br />

Green's shopping mall (pages 9-15).<br />

Remember, there are a host of discounts<br />

and bargains just in time for Christmas, so<br />

make the Market Hall part of your shopping<br />

experience. Make sure you keep visiting our<br />

website (www.choiceslocal.co.uk) or<br />

Facebook and Twitter pages (@choiceslocal)<br />

so that we can keep you updated with all of<br />

the offers. While you are in the Market Hall,<br />

take a break from your shopping and grab a<br />

tasty meal at Mauritius Paradise and hear<br />

Kevin's story first hand.<br />

Make sure that if you are in the BID area<br />

(see page 24) that you get involved; you can<br />

really make the next five years work for you<br />

and your business. Look out for all of the<br />

upcoming events featuring Electric Vehicles<br />

(page 8); do a couple of test drives and let<br />

us know what you think.<br />

Lastly, whatever business ideas you have,<br />

keep focused on them and keep moving<br />

towards them; we will keep on providing the<br />

information and inspiration in our pages<br />

and you just have to keep on being excellent<br />

and we'll soon be featuring you.<br />

Speak soon,<br />

Anthony.<br />

Keep up to date with all our<br />

activities and get to know us online:<br />

www.twitter.com/choiceslocal<br />

www.facebook.com/choiceslocal<br />

Sign up for the Inside <strong>Choices</strong><br />

newsletter at:<br />

www.choiceslocal.co.uk<br />

26 CHOICES <strong>Local</strong> <strong>Haringey</strong>


Proud to support<br />

<strong>Choices</strong> <strong>Local</strong> and Wood Green's<br />

Small Businesses

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