The MPP Global Culture Code
Welcome to MPP Global
It’s you that makes MPP Global the company and family that it
is. It’s also your passion, your expertise and your commitment
that makes our company a great one.
When you go the extra mile to ensure a client is happy or
when you pull out all the stops to deploy a new feature and
meet a deadline, you are directly contributing to the ongoing
success and growth of the company. To encourage this
mind-set and to attract and retain the best talent available,
it is our job to make sure working for MPP Global is the most
rewarding and exciting role you will have in your career
One thing is for sure, the ride is going to be one heck of an
at one of the best places to work in the country.
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And this is our pledge to you; we will invest in the infrastructure,
training and office environment to enable you to excel in every
way. By providing a winning environment we will produce a
team of winners and evolve the next generation of leaders
who will continue to take MPP Global to the next level. We
are only as good as the people who work here and we hope
you ‘buy-in’ to our ethos, our culture, and help lead the
company to greatness for the years ahead.
Co-Founder & CTO
Co-Founder & CEO
Culture & People
noun | cul·ture | \’k l-ch r\
the set of shared attitudes, values, goals, and practices
that characterises an institution or organisation.
The MPP Global Culture Code is the set of beliefs, core values and principles on which our great company is built. It gives what we do
meaning. A strong code enables formidable leadership, effective team working and creates a great place to work. Our Culture Code is
the operating system that powers the company.
Our people are the lifeblood of MPP Global. Our team are enthusiastic, highly intelligent and leaders in their field.
They drive the company forward and are the bedrock of its success. All of us work collectively towards the same company mission:
“ To deliver the world’s smartest subscriber management & billing
platform to blue-chip Media companies the world over.”
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All employees at MPP Global share the same values, ones which are demonstrated every day to guide our business activities.
These are: Quality Passion Client-First Innovation Team Player
Here are the qualities that go to make up those values and some of the things our team have said about each other that
Quickly got up to speed
and been smashing out
tickets with some really
Adrian Bradfield, Software
We want the best
We challenge each other
to attain the highest levels
Diligent focus on quality
and accuracy which
rubs off on his team
and their attitude.
Mark Walker, Product,
Birchwood. Joined 2017.
Endless travelling over the
last several weeks and still
managing to help everyone.
True MPP Global dedication.
Julian Morelis, Commercial,
Birchwood. Joined 2014
WE ARE UNITED
WE SHARE, WE ARE OPEN, WE
We take ownership
We inspire others with our
ambition to be the best
A pioneer of the Manchester
office! Completing tickets
non-stop with ease and
producing quality code.
Patrick McHugh, Software
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Amazing Client dedication
and always on hand to
provide a helpful and
Craig Shields, Project Management,
Birchwood. Joined 2017.
We build trust
We have obsessive empathy
with our customers
For jumping in last minute,
giving up his weekend &
helping APAC with the
go-live of their first client.
Chris Jones, Implementation,
Birchwood. Joined 2014.
Exploring a wide range of
including ones that even our
external agencies hadn't
Kate Goldsmith, Commercial,
Birchwood. Joined 2016.
We coach, we learn, we lead
We strive for continuous
in the deployment &
implementation of new
client skins. His ability to
think out of the box.
Callum Green, Infrastructure,
Birchwood. Joined 2017.
For being the best
mentor and when needed
always there to help.
Peter Spilsbury, Software
WE ARE UNITED
WE SHARE, WE ARE OPEN, WE
We are united
We share, we are open,
we are honest
The real MVP! From closing
deals to being Team
America’s tech resource
& MPP Global historian.
Scott O’Neill, Client Experience,
New York. Joined 2003.
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How It All Started
The founders of MPP Global, Chris Cheney and Paul Johnson,
first met in 1991 whilst studying for a degree in Mechanical
Engineering at The University of Salford. In 2000, they had
their first brainwave soon after the emergence of mobile
phones and the pair launched a mobile lifestyle service called
MyPocketPal, a portal comprising an assortment of apps you
see on any smartphone today. Turn MyPocketPal into an
acronym and you will see where our company name originates!
The business was very entrepreneurial in the early days, and
with drive, determination and ambition we soon had clients
using our mobile marketing services in diverse sectors such as
healthcare, insurance, banking, sports, media - and even
In 2009, we signed our first contract with Sky, the UK’s most
successful Pay-TV broadcaster, and MPP Global rapidly
evolved from a web and mobile digital agency to one which
provided mission-critical, enterprise-grade SaaS solutions.
Consequently, our company DNA shifted to a philosophy of
putting the client first as we maintained exacting SLA
standards. Our ethos has evolved over the years but putting
clients first is still central to our core values to this very day.
Castle Irwell Student Village - December 1993
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Workspace & Benefits
& eye care)
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What Our People Say
Josh Fogg, Product Owner, Birchwood. Joined 2012.
“ The people who work at MPP Global look out for one
another, will always try to help and nurture newer members
of the business. ”
Darren Whyte, General Manager, MENA. Joined 2017.
“ MPP Global is a fantastic company to work for in the high-tech
industry. With a strong entrepreneurial spirit, they are always
seeking new innovation and best practice. ”
Patrick McHugh, Software Development, Manchester. Joined 2017.
“ MPP Global is a great place to work as they respect my input
and encourage innovation. You’ll find that the culture here
encourages teams to excel both professionally and personally. ”
James Vallance, Marketing, Birchwood. Joined 2013.
“ It's fast-paced, hard-work and challenging and I haven't
stopped learning since I've been here, both in terms of
marketing and technology. ”
Phil Moss, Product Owner, Birchwood. Joined 2018.
“ The goal is to be world class; to offer the world’s smartest
billing platform. This breeds a positive, driven atmosphere
where innovation is encouraged. ”
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It’s the talent and passion of our people that drive us forward. Our focus is to provide opportunities for our team to thrive as we
continue to grow; it’s important to us to help you develop your career as MPP Global continues on its journey of growth. Through the
years, we have many stories of our people who have flourished, starting as graduates to becoming some of the most pivotal people in
our company. Here are some examples…
Josh Adams, Software Development, Birchwood. Joined 2017.
“ My role was Software Developer and I joined at the end of February 2017. They’ve given me a lot of opportunities to prove myself
and expand my knowledge. They’ve allowed me to take on tougher challenges as I’ve progressed, which really helps you learn and
The best part of working here is the people you get to interact with. Everyone has the
same vision and goal and is easy to get on with, and they’re always willing to take the
time out of their day to help you. It’s an important thing about where you work to
enjoy being with the people you work with.
One of the more recent things was they allowed me to go out and be on site with a client, Specsavers, for three weeks, which has
helped me become more successful as an employee. Taking on that responsibility and potential risk lets you learn more and prove
yourself. It was interesting working at the client, and I learned a lot from it, learning about their integration and how they actually
interacted with what we built. I’d always approached things from the client side, but seeing it from their perspective directly helped me
appreciate it a bit more.
You don’t learn unless you’re allowed to, so experiences like going down to a client and learning things on the job by doing things
outside of your comfort zone help you progress.
So in that sense, MPP Global has really helped me develop. ”
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Scott O’Neill, Business Development Manager to Head of Client Experience, New York. Joined 2003.
“ There were about six of us when I started back in 2003 as Business Development Manager. It went down to four people after a
while, so it was pretty small. We were based in Didsbury near Manchester at the time.
I’d moved from being a Business Development Manager to a VP and then got asked to move to the USA and start the office here,
which I did, so I was involved in setting this office up while working as a Head Of Sales role. And now I’m Head of Client Experience for
the US and my level of responsibility has grown hugely.
Setting up the US office was a big leap for the organisation, a leap into the unknown, so as a business we took a calculated risk to
come into this market and we had to be dynamic and entrepreneurial to get it done. They’ve provided the necessary support and
infrastructure and guidance from senior management.
We’re pivoting to become a client-first organisation and client experience is the number one central point, so it’s a very important role.
I feel that building out the CS/CX team here in the US is a very important thing to do.
The people who work for MPP Global are a really great group to work with.
Most people go above and beyond to help out and help my team here be
successful. That’s the number one thing about MPP Global; the team, the
people around you.
The company has changed tremendously, we’ve grown exponentially since I started and it makes me feel proud to be part of
something that has grown to this extent and I’m very happy to see the business doing so well. ”
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Jason Stronstad, Quality Analyst to Product Owner, Birchwood. Joined 2013.
“ When I had my interview, I knew somebody who worked here and met up with them and they mentioned an opportunity. I’d come
out of university after getting my Masters and was struggling to find work. Everybody wanted at least two years’ experience for even
junior roles that I went for, so I was starting to lose hope, I was about a week away from going back into retail. I gave my CV in for this
role here and didn’t really expect any different, but two weeks later I was sat across the table from Chris Cheney. One of the things he
said was ‘You don’t have any experience, so why should we hire you?’ and my response was ‘How am I ever going to get experience if
no-one will hire me?’. He sat there for a moment and said ‘I like that answer’ and a week later I got offered the job, and a week after
that I started work. Having felt like I wasn’t going to get anywhere, MPP Global gave me a chance and I’m not the only person this has
After a couple of years of being a QA, I decided I wanted something more and sat down with Chris Cheney to talk about progression in
my career. He suggested Product Owner and I’ve been doing that for two years now. It’s a lot of fun, a lot of pressure but it’s nothing I
can’t handle and I enjoy the responsibility, having gone from a relatively junior QA to being a Product Owner of one of the core
modules of eSuite.
MPP Global is willing to give people who don’t have the experience a
shot and that not only makes some of the best employees but it also
makes them loyal because MPP Global will always be the company that
gave them their chance.
That’s one of the main reasons I’m still here five and a half years later because they gave me that shot and they continue to do so.
They didn’t have to make me a Product Owner, they could have hired out, but they saw I had the potential and were willing to give me
the chance and let me prove that I’m worth it.
I think that’s one of the best things about MPP Global. ”
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