From mid-2016 Bay of Plenty businesses have a new voice, Bay of Plenty Business News. This new publication reflects the region’s growth and importance as part of the wider central North Island economy.

Bay of plenty



The EastPack team celebrates its top award,

while Wave co-founder Glenn Dougal accepts

the corporate sponsorship accolade. (below)

Kiwifruit company takes out coveted

Tauranga business award

Major New Zealand post-harvest operator

EastPack had a productive night at the recent

Westpac Tauranga Business Awards 2019.


The company picked up

four awards in total, including

the ACC Workplace Health

and Safety award, the Business

Innovation award, the

Manufacturing and Distribution

award, and the supreme

award of Tauranga Business of

the Year 2019.

Delighted chief executive

Hamish Simson said each of

the awards would have been a

great achievement in its own

right. “But we were delighted

and humbled to be recognised

across so many categories and

to get the big prize at the end of

the night,” he said.

The Corporate Leadership

award went to RoboticsPlus,

a smart hi-tech company

founded by Steve Saunders,

with robotics expert Dr Alistair

Scarfe. The company emerged

from the need to solve the

growing challenges in the

global primary industries such

as: labour shortages, sustainability

for growers, pollination

gaps and yield security.

And the Corporate Sponsorship

Award this year was

won by WAVE Creative Communications

Agency because

of the company’s strong ethic

for giving back. While not a

big company, right from initial

employment, staff are encouraged

to give back through

their time and expertise. The

owners strongly support the

philosophy, said WAVE director

Glenn Dougal (pictured

right), in accepting the award.

(Our Awards coverage continues

on pages 3 to 14.)

All Photos supplied by Salina Galvan Photography.


First step on China

tariffs welcomed.



Global returns strong,

says Zespri.



Kirk Roberts’

regional expansion.











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14/10/19 4:04 PM

THE Winners



Matt Cowley, chief executive of the Tauranga Chamber of

Commerce, introducing this year’s Westpac Tauranga Awards.



Westpac Tauranga Business of the Year


Corporate Leadership

Corporate Sponsorship

Manufacturing &/or Distribution

Tourism & Hospitality

Service Excellence

WINNER: EastPack Ltd


Lysaght Consultants Ltd

Tika Interiors

WINNER: RoboticsPlus

WINNER: Wave Agency



WINNER: EastPack Ltd


Bake Shack

Archway Group

WINNER: Good Local Pyes Pa


Manaaki Tours

Eagle Ridge

WINNER: Liz van Welie Aquatics

Sustainable Business

Retail Excellence

Social Enterprise

Emerging Business

Business Innovation

WINNER: The Kollective


Why Waste

WINNER: Fashion Island


Bake Shack

WINNER: Acorn Foundation


Tauranga Volunteer Coastguard


House of Science NZ

WINNER: Collab Digital


Liv Light

The Babysitters Club

WINNER: EastPack Ltd

Customer Experience Award


LL Wedding & Event Hire


The Babysitters Club Ltd

Bureta Physiotherapy

The Relocatable House Company

WINNER: Bake Shack



Digital & Technology Innovation

ACC Workplace


House of Science NZ

Lysaght Consultants Ltd

The Babysitters Club Ltd

WINNER: Proppy


EastPack Ltd

The Babysitters Club Ltd

WINNER: Eastpack Ltd


Eagle Ridge

The Relocatable House Company


Lysaght Consultants Ltd

Tika Interiors

Business buyer –

is your next adventure on this page?

Swimming Pool Manufacturing $225,000

Custom Covers And More!



• Franchisor based in sunny Tauranga

• Pools constructed North Island wide

• Operating over 20 years

• Sophisticated in-house quoting program

• Huge opportunity for growth

Mike Chote 027 555 1176

Bay of Plenty

• Experienced staff in place

• Full design, manufacture, installation

for awnings, blinds, canopies, shade


• Strong client base

Mike Chote 027 555 1176

Relocatable Import Business


Successful Franchise Service


Concrete Grinding Business



• Environmentally friendly products

• Long history of offshore suppliers

• 2 part-time working owners made


• Relocated anywhere in NZ

Grant Jacobson 0274 540 432

Bay of Plenty

• NZ operation covers 17 regions

• Over 250 franchisees on the ground

• Turnover exceeds $3 million annually

• $190,000 p.a. or more for a working


Peter Redward 0274 920 453


• $300K cash surplus for the 2019 year

• Full onsite training provided

• Strong workload going forward

• Existing client base covering commercial,

residential builders, councils etc.

Mike Chote 027 555 1176

Rural Delivery Run

Western Bay of Plenty

• Operating for over 18 years

• Current owners provide a six-day service

to approximately 1100+ delivery points

• 3 vehicle operation

• Turnover of $220,000 last financial year

Grant Jacobson 0274 540 432

$ 299,000 Quality Specialised Products $895,000 A Cafe That Keeps It Simple $210,000

Bay of Plenty

• Supplies products throughout NZ

• Range of quality products made to order

• Extensive and diverse range of


• Well trained and experienced staff

Steve Catley 021 341 117


• Fantastic location - loved by locals

• Uses an average of 19kgs per week

• Solid lease in place

• Great outdoor area - prefect for summer!

Theresa Eagle 021 289 0949

Bay Business Brokers Ltd - Licensed (REAA08)

NZ’s most awarded business brokerage


Connecting business

buyers & sellers since 1996

0800 225 999





Bay of plenty


Alan Neben

Ph: (07) 838 1333

Mob: 021 733 536



David Porter

Mob: 021 884 858



Tania Hogg

Ph: (07) 838 1333



Olivia McGovern

Ph: (07) 838 1333





Pete Wales

Mob: 022 495 9248





News releases/Photos/Letters:




Bay of Plenty Business News has

a circulation of 8000, distributed

throughout Bay of Plenty between

Waihi and Opotiki including

Rotorua and Taupo, and to a

subscription base.

Bay of Plenty Business Publications

210/424 Maunganui Road,

Mount Maunganui, 3116

Bay of Plenty Business

Publications specialises in

business publishing, advertising,

design and print media services.

From the editor

This year’s cover story

reports on the long-running

major business

event of the year - the Westpac

Tauranga Business Awards. In

2019 the overall award went to

leading New Zealand post-harvest

kiwifruit company East-


The company picked up

four awards in total, including

the ACC Workplace Health

and Safety award, the Business

Innovation award, the Manufacturing

and Distribution

award, as well as the supreme

award of Tauranga Business of

the Year 2019.

Delighted chief executive

Hamish Simson said the company

was humbled to be recognised

across so many categories

and to get the big prize at

the end of the night.

The awards were as always

packed, with a total of `15

awards, plus the supreme prize.

It was great to see the Tauranga

business community in such

good spirits, with innovation

and technology a major theme

of this year’s awards.

Kiwifruit export marketer

Zespri is forecasting strong

returns from a record harvest

from its European growers.

These growers – around 750

families - play a key role in

Zespri’s global supply strategy,

which allows it to supply premium

Zespri Kiwifruit for 12

months of the year.

Zespri is expecting to harvest

around 19 million trays or

almost 70 tonnes of kiwifruit

from orchards throughout Italy,

France and Greece, said chief

international production officer

Sheila McCann-Morrison.

Kiwifruit grown outside

of New Zealand is currently

around 10 percent of all the fruit

sold internationally by Zespri,

but that will increase significantly

along with demand.

Zespri has around 3,100 ha in

the ground in Europe, set to

grow to around 5,000 ha over

the next five years.

And in its October forecast,

Zespri chairman Bruce Cameron

has advised New Zealand

growers that forecast returns

have increased for all pools on

both a per tray and per ha basis

for the 2019/20 season.

Meanwhile, engineering

firm Kirk Roberts Consulting is

providing greater job opportunities

for the industry, with the

recent opening of a new office

in Hamilton. One of New Zea-

David Porter

land’s largest privately owned

and operated engineering companies,

Kirk Roberts prides

itself on providing progressive

and innovative engineering and

project management solutions,

as well as software and capital

management services.

“The new location enables

us to add more job options to

a growing industry, as well as

retain the skills and experience

of our existing staff who were

looking for new challenges or

wanted to move to be closer to

family,” said regional manager

for Bay of Plenty and Waikato

Craig Manssen.

The new office will see the

employment of an engineer, a

structural technician and a fulltime

administrator. Structural

engineers will also relocate

from Kirk Roberts’ Tauranga

office, creating more opportunities

for recruitment in the Bay

of Plenty city.



Kiwifruit company takes out coveted Tauranga

business award

From page 1

Matt Cowley, chief executive of the

Tauranga Chamber of Commerce, the

longtime organiser of the Westpac

Tauranga Business Awards, said this year

saw increased numbers of entrants.

There was a very high

standard, making the

selection of winners and

finalists a very challenging

prospect for the judges, but one

that bodes well for business in

the Bay, he said.

And again this year there

was a strong focus on technology,

particularly in the kiwifruit

sector, which appeared to

be innovating constantly and

becoming world leading in


Clare Basire, area commercial

manager for main sponsor

Westpac, said the awards had

always been about taking time

out to acknowledge business


“Westpac are extremely

proud to be associated with an

event that recognises outstanding

business achievement, both

here in Tauranga, and across

New Zealand.

“This is about recognising

the smartest, strongest and

most sustainable businesses in

the community,” she told the

capacity crowd at the Trustpower


“Congratulations to the

2019 Westpac Tauranga Business

Awards winners – we’re

sure this is a stepping stone to

even greater business success.”

Head Judge Andrew Hitchfield,

speaking on behalf of

the judges, said: “With a high

number of extremely strong

entrants, it is challenging to

select the winner, but a challenge

the judges really enjoy.

“Going into people’s business

across the bay and seeing

the way they are conducting

business is very rewarding.

There was a higher quality of

innovation showcased in various

forms, some making business

easier to do, others with

new and interesting products,

services and business models.

Another aspect was the

younger business people doing

business differently, and standing

out with their passion and


The strength of the Awards

rests upon the high calibre of

judges who all put in hours

of time and expertise to visit

each entrant. Their feedback

on their assessment is regarded

as one of the strong benefits to

entering the awards.

EastPack’s winning ways

This year’s overall win for

EastPack came as the company

moves closer to its goal

of increasing fruit volumes to

more than 50 million trays in

the next five years. It is n track,

having doubled throughput

from 19 million trays in 2012

to 41 million trays in 2018.

EastPack has also celebrated

a number of industry

firsts in recent years including

the opening of the industry’s

first fully automated lights-out

coolstore in May. EastPack is

focused on building people,

plant and process capability

RoboticsPlus, winners of the Corporate Leadership Award,

with (below) EastPack celebrating another of the four

awards they picked up on the night.


to maintain performance and

employee engagement during

rapid industry growth.

“EastPack is proud to be

part of this business community

and with our people, culture

and enthusiasm for our

industry, we will help keep this

region a great place to live and

work,” said chief executive

Hamish Simson.

Continued on page 8

Bay of Plenty.





WAVE puts back into the community

Leading Bay of Plenty agency WAVE

Creative Communications Agency was

recognised for its commitment to the

community with the Corporate Sponsorship

Award at the awards.

WAVE said the Air

New Zealand-sponsored

award was a

testament to the hard work,

creativity and dedication of its

team to both WAVE and the

wider community.

“For a number of years our

team has been committed to

maintaining a community-focused

culture and staying on

purpose ‘to inspire change

through the power of creativity’,

within the business

and the Bay of Plenty region”

said WAVE director Glenn


WAVE was established in

Mount Maunganui 25 years

ago and has been pushing

the creative boundaries ever


Brendan Herring, creative

strategist and director, said

that WAVE was focused on

using its expertise and knowledge

to build the creative

reputation of the wider Bay

of Plenty, through both clients

and the local groups and

organisations it supported,

facilitated and sponsored.

“This, in turn, enables

WAVE to build its own creative

reputation,” said Herring.

“We’re passionate about

sharing our experience and

creativity in marketing, advertising

and design with local

organisations to help the community

grow and thrive.”

On average, each WAVE

staff member spends two

weeks each year giving back to

the community. This involves

anything from serving in governance

roles to developing

students at Toi-Ohomai and

Waikato University.

We believe the biggest impact we can make

is through the gifting of time and knowledge

to help foster a better community and a

business-friendly environment.”

- Glenn Dougal

“We believe the biggest

impact we can make is

through the gifting of time

and knowledge to help foster a

better community and a business-friendly


said Dougal, who chaired the

Tauranga Arts Festival Trust

for 10 years ,and assisted in

raising more than $5 million

in funding, grants and ticket

sales for the Festival. WAVE

is also an ongoing sponsor.

Other organisations WAVE

has supported include the Tauranga

Chamber of Commerce,

Tarnished Frocks and Divas,

CIB charity lunch, Business

Women’s Conference and

the design of a charity rugby

jersey for a Homes of Hope

Charity event.

The agency has also been

active in sitting on the NZQA

advisory, sponsoring awards

and mentoring students at

Toi-Ohomai Institute of Technology,

as well as hosting

interns from the NZ School of


The creative team provides

design thinking coaching

expertise to Groundswell Festival

of Innovation, and facilitates

design thinking meetups.

WAVE founded MoPed

(Marketing Professionals

Bay Of Plenty) and sponsors

numerous other community

initiatives and activities.

“By connecting to our

wider community we each

find our place in the world and

create impact beyond what

we’re paid to do,” said Dougal.

“This leads to more satisfying

work and life and a happier,

more engaged team. We

are blessed to live in a great

community and have great

Glenn Dougal accepts the Corporate

Sponsorship Award on behalf of WAVE.

companies that surround us.”

The Westpac Awards also

acknowledged two of WAVE’s

clients - EastPack picked up

four awards including Tauranga

Business of the Year,

and Trustpower was a finalist

for the Corporate Sponsorship



Creativity helps

We’re always looking for ways to share how creative thinking can grow people,

businesses and communities so everyone wins.




Cheers Air New Zealand, Westpac and Tauranga Chamber of Commerce.



Kiwifruit company takes out coveted Tauranga

business award

From page 3

“I would like to thank our

team for their passion and hard

work that has enabled us all to

get EastPack to where we are

today. This is a celebration of

how far we have come in the

last few years, and gives us

confidence that we have the

team, culture and ability to

make the exciting future ahead

of us a great success.”

All the judges for EastPack

were really impressed with the

overall way the company does

business, how they had amalgamated

with fellow packhouse

company Satara, and

that they knew they needed

to make huge changes within

their business. They did so by

using all the innovation they

could to make them business

leaders in their field, the judges


EastPack’s journey to

change their health and safety

culture over the last few years

was also something the judges

could not look past.

“They did not demonstrate

mere compliance, but that they

are a leader within their industry.

Of the many things they

have implemented it includes

some technology solutions

to eliminate people and forklift

interaction risk by use of

stacking robot and an automated

storage and retrieval

warehouse system, improved

forklift training and assessment

process and investigating

new areas of risk that has not

previously been considered

such as conducting research

into the combustibility of gold

kiwifruit dust.”

The company had also made

significant reductions in discomfort

pain and injury (DPI)

to their workers by having a

dedicated FTE over their peak

season to work on this industry

wide issue, and improving

awareness amongst staff with

training, two hourly worker

checks and decals and signage

throughout with DPI messages

in multiple languages.

“This, however, could not

be achieved if they had not

worked with all levels of the

business, giving them the

training and confidence to be

empowered to make and be

Continued on page 11

Emerging Business Award winners Collab Digital.

Bay of plenty

Bay of Plenty Business News

congratulates all category winners,

finalists and entrants in the 2019

Westpac Tauranga Business Awards.


to all the winners

and participants in

the 2019 Westpac

Tauranga Business


We look forward to seeing you

again next year.

Proud sponsors of the

Digital Innovation and Technology Award

Marilyn Christian, Sales Associate

at New Zealand Sotheby's

International Realty in Rotorua.

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35 years. I love it here, everything

from my nice quiet suburb to

the busy tourist attractions. The

Rotorua lifestyle is my perfect fit.

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Each Office Is Independently Owned and Operated. Browns Real Estate Limited (licensed under the REAA 2008) MREINZ.

Kale Print Building - new signage.

Commitment to new technology

underpins Kale Print’s family strengths

Kale Print, the Bay of Plenty’s leading

printer, is a family run business, led by

generations of printers with a passion for

everything print. They are supported by a

team of 40-plus highly skilled and equally

as passionate individuals who each bring

their own unique skill-set and expertise to

this award winning company.

Peter Lloyd, General

Manager for Kale Print,

joined the team in 2018

with more than 25 years of

Print Industry experience in

Sales and Marketing and a

clear vision to grow the business.

“I’ve found a renewed passion

for the industry and its

people,” he says.

“At Kale Print we have

some of the most knowledgeable

and passionate people in

the industry throughout every

stage of the process which

offers a genuine added-value

service to our clients. It’s

been a busy 12 months, with

press installations, new brand

launch, environmental accreditations

and the development

of new products and services

for our clients. Our team has

embraced the change, and it’s

an exciting time to be in print.”

What continues to drive

Kale Print’s success as a market

leader in the print industry

is the company’s ability to

invest in new technology with

a view to the future.

“Our offering has changed

significantly from providing

just stationery and marketing

print to also offering signage,

window and vehicle graphics,

point of sale, merchandise,

packaging and labelling.”

“We are continually looking

to the future to predict

emerging trends and evolving

client expectations. With every

acquisition of new technology

Peter Lloyd -

General manager

there is an underlying desire

to create a better experience

for the customer. Whether it be

more economical, faster turnaround,

more streamlined processes,

more services in one

place,” says Peter.

The latest technological

advances in print has also heralded

the arrival of New Zealand’s

first RMGT 920 ST-4

LED UV printing press. Now

home to Kale Print, this technology

allows a greater value

service, from price and quality

to turn-around times and efficiencies.

“We are always looking

for ways to invest back in the

New Zealand’s first


UV printing press

business in order to meet the

ever-changing demands of the


Managing Director, Stephen

Kale says: “With our

existing A2 HUV press, we

were already accustomed to

the improved plant performance

from instant drying, so

the upgrade of our A1 press

was the perfect complement to

our existing A3 and A2 offset


Brent Kale, Production

Manager at Kale Print, says

that, “with the adaptation of

UV print technology, there is

no longer a need for anti set

off spray powder in the manufacturing

process, and clients

are loving the vibrant colour

of their finished projects and

improved lead times.

“The LED instant drying is

such a game-changer for the

industry, as jobs come straight

off the press and can be finished

immediately. No more

down time waiting for ink to

dry or marking issues. We are

now well-equipped to meet the

future demands of the creative

industry and deliver high value

products. Another feature of

the RMGT is its capabilities

of printing on packaging board

and synthetics with ease, an

already growing market for


Peter Lloyd adds: “The

RMGT purchase completes

our commitment to offering

a full end to end solution for

traditional offset printed products

and services for clients

both locally and nationally.

Having large scale manufacturing

capabilities, as well as

being an independent family

business, has meant we have

become the first choice in

Generations of print - Stephen, Brent and Gavin Kale.

Our offering has changed significantly

from providing just stationery and

marketing print to also offering signage,

window and vehicle graphics, point

of sale, merchandise, packaging and


filling the gap for many other

printers as well.”

Some of the other added

benefits from adopting this new

technology are, much lower

power consumption, lower heat

emissions, and less paper set

up. This helps to strengthen

Kale Print’s environmental

offering which has seen them

become the only FSC accredited

printer in the Bay of Plenty,

yet another growing trend seeing

many corporates opting for

more sustainable practises, and

choosing Kale Print as their

preferred print partner to help

them achieve this.

It’s a very busy time of

growth for Kale Print, which

bodes well for Bay of Plenty

business in general, with business

confidence high, print is

certainly not dead.




Tourism & Hospitality Award winners Good Local Pyes Pa.

Kiwifruit company takes out coveted Tauranga

business award

From page 8

involved in health and safety


The Corporate sponsorship

Award this year was won by

WAVE Creative Communications

Agency, which demonstrated

a very strong ethic for

giving back. (see story on

page 7).

Innovators RoboticsPlus

pany is focused on developing

Mechanisation, Automation,

Robotics and Sensor (MARS)

technologies for horticulture

and other primary industries.

RoboticsPlus employs

a modern technological

approach to automation using

advanced computer based

design, embedded control

systems and modern manufacturing

processes that have

enabled them to develop several

world first technologies

and deliver efficient solutions

across a range of engineering


Other winners included:

Social Enterprise Award .

The category, won by the

Acorn Foundation, recognises

management excellence in

“not-for-profit” organisations

and those outside of the private

sector. Acorn Foundation is

well established and has been

offering far-reaching support

services throughout their local

community in the Western Bay

of Plenty region since 2003.

Judges said its structure

enabled the foundation to be

effective and efficient in distributing

a significant amount

of funds, entrusted to Acorn by

donors, to help a wide range of

suitable charity organisations.

Through its unique business

model, Acorn Foundation

has created a number of innovative

giving programmes to

attract donations that they, in

turn, distribute to those most in

need, or to nominated organisations

as directed by donors.

Acorn has systems in place

to ensure that money donated

is spent appropriately by the

recipient charity and they even

train recipients in budget planning

if required.

Due to the foundation’s

high level of engagement

within their community, it is

able to gather valuable information

and use this to help

influence debates in the political

arena. They objectively

offer a variety of positive

suggestions for solutions to

a range of problems, caused

by poverty for example, that

The business recognised for

their Corporate Leadership

this year was RoboticsPlus.

The company emerged from

the need to solve the growing

challenges in the global primary

industries such as: labour

shortages, sustainability for

growers, pollination gaps and

yield security.

Robotics Plus Ltd was

established by Steve Saunders

and robotics expert Dr Alistair

Scarfe, and is led by chief

executive Matt Glen. The comaffect

the Tauranga community

directly, such as “Housing the


Through its website, Acorn

is also effective in promoting

a number of charity organisations

to the local market, such

as Women’s Refuge, making

to the winners, finalists and all nominees

Drake was a proud sponsor of the Customer Experience Award

at the recent Westpac Tauranga Business Awards. We are committed to

providing outstanding service, and specialise in Recruitment and HR

Solutions to drive the productivity and performance of your business.

CALL US TODAY ON 0800 854 714

them a truly worthy recipient

of the Social Enterprise award.

Continued on page 12

Service Excellence Award winners Liz van Welie Aquatics.

0800 854 714 3/87 The Strand, Tauranga 3110



Kiwifruit company

takes out coveted

Tauranga business


From page 11

was also very supportive to

local charities like the Western

Bay Disability Support Trust

and gave up their time and

expertise for free.

Emerging Business

Winner of the Emerging Business

Award Collab is a modern,

fast-moving, social media

marketing company that also

specialises in high quality videography

and photography, the

judges said.

The judges were impressed

by the acceleration of their

financial growth over the last

3 years tripling their turnover.

Unlike many early-stage

companies the company had

already established who they

are in the market, point of difference

and already had a large

number of repeat customers.

“The team is young and

driven by the steadfast vision

and focus of the owner Brent

Ireland. Collab also provides

social media training and

has had held over 40 training

events hosting 6200 attendees

to date.”

Within its content lab,

Colab had a strategic team that

worked very closely with the

customer to create pinpoint

messaging to the right audience

through the right digital

channel, judges said. The team

Tourism and Hospitality

While Good Local Pyes Pa

took out this award last year,

the judges were impressed

with the continued improvement

made in the business over

the past 12 months.

One of Tauranga’s top Bar

and restaurants according to

Trip Advisor, and finalists last

year in the Hospitality New

Zealand Awards, Goodlocal

has in a short amount of time

well and truly put “themselves

out there as a front-runner in

Tauranga’s competitive gastro

scene, judges said.

“The ethos of ‘love your

customer’ runs through the life

blood of this business. With

experienced operators Mark

and Melissa at the helm and

strong staff involvement their

business performance is solid,

well-executed and entrenched

in local market initiatives,

which sets this business apart.

“In a highly saturated

industry it can be difficult to

stand out from your peers, so

Good Local Pyes Pa can be

very proud of their positioning

in the marketplace.”

Social Enterprise Award winners Acorn Foundation, and (below)

the representative of the Tauranga Volunteer Coastguard, which

picked up a Highly Commended mention in the category.

Thanks to our donors,

Acorn has distributed

over $1.15 million

this year to our


Make your positive

change in an awardwinning


Our new campus building in the heart of Tauranga recently won three awards

including Best Urban Design at the 2019 Bay of Plenty Property People

Awards. Now we are looking to support and further celebrate the region

through our sponsorship of the Westpac Business Excellence Awards.

During our first year in operation, students from around the region and

New Zealand have been working to make a positive change across a range

of fields, gaining inspiration from the state-of-the-art surroundings and

leading academics.

If you’re looking to make a positive change next year, come and join us at our

award-winning campus.

Join us in building a

charitable foundation for

our community’s future

07 579 9839





Close collaborators from The Kollective, winners of the Sustainable

Business Award (top) and Why Waste (bottom), which was Highly Commended.

Pete Wales (left) and David Porter (right) from Bay of Plenty Business News, sponsor of the Retail Excellence

Award, won by Fashion Island, represented by centre manager Roz Irwin, and Brett Williams, Comac Retail

Property Group. Bake Shack was Highly Commended in the category, and also won the Customer Experience

Award. This was Bay of Plenty Business News’ third year sponsoring at the awards.

The Four Square man brought a bounce to the

evening, while MC Peter Williams was a lively

guide to the awards.






42 Gravatt Road, Papamoa (past Mitre 10)

Open 7 days - 9am-5pm P 07 777 0200



15, possibly the next “UBER”

in Real Estate has just won the Digital and

Technology Innovation Award seeing off

stiff competition at the recent Westpac

Tauranga Business Awards 2019.

Local Te Puna couple Tyson and Hannah

Walker are thrilled with the win.

Hannah has worldwide

experience in start-ups

and a strong sales & marketing

background and Tyson

was a former Westpac accountant

and banker. The combined

co-founders make a formidable

team and have managed to put

the entire real estate process

online through their safe and

secure online platform called


With it being rumoured

to be the next “uber” in Real

estate the business is now in its

fourth year of trading and they

have been achieving impressive

results. In Tauranga, 2 of their

“Local Proppy Experts” are in

the top 15 agents out of 348.

With impressive digital &

technology innovation Proppy

allows you to list your property

online, sign the listing agreement

online, host an online auction,

negotiate online and complete

a tender using Proppy’s

digital lockbox. As an additional

bonus to the smart platform

each sale is also assigned a

qualified real estate salesperson

to help maximise the sale price

and help with negotiations.

To date Proppy has saved

clients in excess of approx. $1.5

million in commissions and

their company growth metrics

for 2018-2019 support this:

• 192% year on year income


• 274% year on year listings


• 289% year on year sales


When asked who their customers

are Walker said that

their main seller demographic

seems to be in the 55+ age

group where they are downsizing

and every dollar counts

for them. Our low commission

rate of 1.5% + GST & top sale

prices appeals to this market

and the buyers love our technology

and being able to submit

offers online.

Proppy prides themselves on

being transparent and because

they are online the speed of the

real estate transaction is fast.

They have had customers sign

sale and purchase agreements

while watching their kids swim,

while relaxing on holiday overseas

and of course from the

comfort of their own home.

Moving from a paper-based

environment to online, sounds

easy but it’s not. Hours of

development have been put

into the platform and the whole

process has been expertly finetuned

over the past three years

with new features being added

and developed.

The aim was to take the

stress out of the whole process

of buying and selling and

bring more transparency to the

market. Proppy – the smarter

way of buying and selling real


Winners of the 2019 Westpac Tauranga Business

- Digital and Technology Innovation Award

Changing the real real estate


industry for good

• Smart • technology

• Local • experts and great results

• • Low Low 1.5% commission *

Call us for a free appraisal - 0800 776 779

Excludes GST, T&C’s Apply



Excludes GST, T&C’s Apply

Excludes GST, T&C’s Apply




Holland Beckett’s Rotorua office welcomes

Senior Taupo Commercial and Property

Lawyer to the team

Holland Beckett Law, the Bay of Plenty’s leading law firm, recently

welcomed Senior Practitioner Terry Kirkham to the Rotorua office.

With 26 years’ experience,


offers his expertise

in land and commercial law to

Rotorua locals, as well as clients

in the Taupo region, where

he has been practicing law for

the past 10 years.

We’re excited to have

Terry on board, he not

only brings a wealth

of experience to the

organisation but a

wonderful work ethic

and drive to deliver top

level service for our


“Holland Beckett Law

has grown very rapidly over

the past decade and with the

growth has retained its high

profile and reputation. Growth

doesn’t happen without happy

clients and engaged staff and

so I’m delighted to be part of

the Holland Beckett journey,”

says Kirkham.

Working from Holland

Beckett’s Rotorua office, and

Taupo, where he lives with his

wife, Kirkham will continue to

do what he does best - deliver

a high level of service across

land and commercial law.

“I want to solve problems

and give my clients the best

outcomes. I look forward to

establishing relationships

within the Rotorua community

and continuing the service I

have offered my Taupo clients.

“My Taupo clients still

have access to me and now

also have the ability to tap

into the specialist services that

Holland Beckett offers - from

family protection, civil litigation

and employment law to

resource management,” says

Kirkham. “This gives residents

and local businesses in Taupo

much more choice.”

Kirkham assumed the role

in October following the retirement

of Peter Lewis as Partner

at the Rotorua office in June.

“We’re excited to have

Terry on board, he not only

brings a wealth of experience

to the organisation but a wonderful

work ethic and drive to

deliver top level service for

our clients,” says Simon Collett,

partner at Holland Beckett

Law Rotorua.

His commercial practice

includes leasing, business

start-ups, commercial contracts

and asset ownership

structures, and he also acts for

Iwi-owned entities and farming


In his spare time, Kirkham

can be found enjoying a few

laps of the pool or taking to the

lakes for swimming competitions

as well as volunteering

at cycling and Ironman events.

Terry Kirkham - Special Counsel


Terry Kirkman – Special Counsel T 021 027 15450 E W

International pedigree,

local knowledge

We may have gained our legal experience at practices

around the globe but the Bay of Plenty is our home.

The best legal minds on your doorstep.




Forestry industry welcomes

China tariff reductions as a ‘first step’

While only a first step, the recently

announced reductions in tariffs on wood

and paper products to China has been

welcomed by the local forestry industry.


The announcement China

will eliminate tariffs on

12 additional wood and

paper exports worth $36 million

is viewed as a step in the

right direction. But is only the

first in a process also requiring

subsidies on Chinese domestic

processors to be lifted.

At this stage, the reduction

is estimated to save about $2

million in tariff costs across 15

export product lines.

A large portion of trees

harvested in Bay of Plenty

are exported as whole logs,

accounting for about 60 percent

of the Port of Tauranga

tonnage. Since 2010, the log

harvest in Bay of Plenty has

increased by about 2.5 million

cubic metres a year and continues

to largely be exported as

logs to China.

Year on year to the end of

September, export values of

logs to China were up nine percent,

and contributed to total

log exports growing two percent

across all markets. India is

New Zealand’s second-largest

market, up four percent year

on year.

The log trade recently

underwent a major slump in

values, losing three years’ of

value gains in only one week,

before making some recovery

to the top 85th percentile for

the past five years.

But the slump highlighted

New Zealand’s vulnerability. It

is reliant upon logs, and faces

strong competition from countries

in northern Europe and

Russia also vying for the Chinese

export log trade. And they

have proximity in their favour.

“It is a very welcome

step, but there is a

lot more to be done

yet around subsidies

to wood processors

in China and other


- Brian Stanley

Get 2020 off

Logs dominate forest exports: Tariff reduction on other wood products a welcome move. Photo/Supplied.

Book now to

business and

Get 2020 off to a Smart S

Forestry and wood processing

are the second-largest

employment source in Rotorua

after tourism, contributing

to 15 percent of the region’s


The wider Bay of Plenty

region is set to provide the

largest single regional supply

of uncommitted forest harvest

for the next 25 years and represents

40 percent of the country’s

plantation harvest area.

Likely beneficiaries

Brian Stanley, chair of the

Wood Processors and Manufacturers

Association, said the

biggest beneficiary of the tariff

reduction would probably be

the Kinleith mill at Tokoroa,

with its pulp and packaging

products. The Tasman mill at

Kawerau would also gain some

benefit from the tariff reduction

to its pulp product.

Both mills are owned by

Japanese company Oji Fibre


“The reductions apply

mainly to cardboard and packaging

products, rather than

processed wood products,”

said Stanley.

“It is a very welcome step,

but there is a lot more to be

done yet around subsidies to

wood processors in China and

other countries.”

Forest Owners Association

president Peter Weir said overall

the change in tariffs would

largely impact on processed

timber and paper products,

rather than on logs.

These were already set at

zero tariff in the original Free

Trade Agreement, and remain

fine, he said.

David Rhodes, FOA chief

executive, said the sector’s

$509 million a year in processed

timber sales to China

could ultimately prove to

be a lot more, were it not for

residual tariffs that discourage

exporters of processed timber.

“Two of our next two major

export markets, Australia and

Japan are dominated by further

processed exports. Paper and

paperboard for Australia, and

wood panels for Japan,” said


It would be some time

before China became a similar

market, but the Chinese

government had at least given

it had no issue with processors

in New Zealand expanding

their exports to China, adding

another 12 categories to the

48 already under reduction

through the original 2008 Free

Trade Agreement.

Rhodes said the industry

would like to see tariffs taken

off the final one percent of the

export trade.

“But I am sure the momentum

is in that direction, it is

only a matter of time before all

the tariffs are gone.”

Rhodes said he was confident

more processing in New

Zealand would create more

jobs and give processors more

confidence they have market

Book now to showcase y

a clear signal to New Zealand access with fewer tariffs.





and learn from

202020, off getting to a Bay Smart wide Start. ONE


The inaugural Smarter Busi-

ss and learn from the best.


start in




New Year




ness Event 2020 to be held




ig Hudson

naging Director

w Zealand &

ific Islands, Xero

businesses off to a smart


Smarter Business Event


The National Business Network – Smarter Business Event 2020

will bring together hundreds of businesses Kirsten from Patterson corporates to

SME’s in one location for one day across Chief all business Executive, categories

Institute of Directors

attracting business owners, decision makers, managers and staff.

The purpose of the event is to bring Bay of Plenty wide businesses

together annually at one location for a day to hear from leaders

and well-respected business people to network, make contacts,

Craig Hudson

Managing Director

New Zealand &

Pacific Islands, Xero

in Tauranga on 18th March,

2020 is getting off to a fast start

with great support from the business

community looking to showcase

their businesses and learn

from business leaders and experts

on how to run their business

smarter in 2020.

Three great speakers, all

respected, well know businesspeople

in their field will be talking

about effective Leadership, Directorship

and Governance, Social

Media and Content Marketing

designed to help business owners

and decision makers with making

smarter business decisions.

The event is designed to provide

every business that attends with a

return on their investment at a very

competitive price by bringing Bay

of Plenty wide businesses together

at one location for a day to hear

Location: QEYC, Cnr Devonport Craig Road Hudson

and Eleventh Avenue, Tauranga. Managing Director

New Zealand &


from leaders and well-respected Pacific + Islands, GST per Xero business which includes

business people to network, make admission for 2 people from that





new relationships, business and a 1m x 1m trade table.

find new business partners, contractors,

For more information and to book

suppliers and clients to do online visit www.businessnetwork.

business. or contact Pete Wales, 022 495

Being a ticketed only event, 9248, The National Business Network.

spaces are limited. Pricing is $349

Get 2020 off to a Smart Start.


Smarter Business Event

The National Business Network – Smarter GUEST Business SPEAKER Event 2020

will bring together hundreds of businesses Kirsten from Patterson corporates to

SME’s in one location for one day across Chief all Executive, business categories

attracting business owners, decision makers, Institute managers of Directors and staff.

The purpose of the event is to bring Bay of Plenty wide businesses

together annually at one location for a day to hear from leaders

and well-respected business people to network, make contacts,

build new relationships, find new business partners, contractors,

suppliers and clients to do business.






The event is designed to provide every business that attends with

a return on their investment by offering fantastic value at a very

competitive price. This is a ticketed only event with all businesses

B2B ticketed only event.


attending being paid attendees.


Brent Ireland

Each business gets a 1m x 1m table with entry


Director, Collab Digital BANNER

for 2 people from that business.

Please bring a pull up banner, business cards

and other collateral to promote your business.













Fashion + Art + Technology

- couture adventures



Alice Hutchison is the director of the Tauranga Art Gallery.

She can be reached on

The World of WearableArt draws an audience of more than

50,000 to Wellington each year. There is a consistent appetite for

avant-garde, creative and unique expressions in wearable design,

to adorn the body. They can be seen on the streets of Melbourne,

Tokyo and New York, and are collected by avid aficionados of

great couture.

Local couturier Shona

Tawhiao presented an

installation of her dramatic

wearable artworks at the

Tauranga Art Gallery five years

ago and has shown her work at

the Metropolitan Museum of

Art in New York. I am looking

forward to working with her in

the near future.

I visited Melbourne

recently for the opening of Jess

Johnson and Simon Ward’s

Terminus at Heide Museum of

Modern Art, expanded upon

the wondrous virtual world we

developed for the exhibition in

Tauranga. The current exhibition

in Heide features couture

from Johnson’s elaborate and


spectacular collaboration in

2016 with Australian fashion

label Romance Was Born, on

the label’s Spring - Summer

collection “Mysteria Wisteria”.

“Her hypnotic tessellations

and daunting perspectives

were translated into textiles,

fusing fantasy and popular

culture, ancient and futuristic

elements from Johnson’s intricate

drawings.” (from Heide

Museum of Modern Art’s

exhibition wall texts)

The lavishly beaded and

sequined gowns, where Gilgamesh

reappears alongside

videogame Platform Masters,

are imagined by the designers

for the ultimate wearer

or avatar as, “the ultimate

gamer descending from an

ancient bloodline of teleports

or space-jumpers…you’ll discover

enlightenment travelling

to infinite parallel Universes

and distant kingdoms.”

Also opening recently

in Melbourne, is Collecting

Comme at the National Gallery

of Victoria (NGV). A

landmark exhibition surveying

ground-breaking Japanese

designer Rei Kawakubo (born

Japan 1942) who has led a

revolution in fashion design,

creating a whole new aesthetic

of deconstruction and conceptual

dressing, gender neutral /

genderless style and creating

a passionate international following

for five decades.

After 50 years

in fashion, Rei

Kawakubo remains

one of the most

radical and visionary

designers working

today.” - National

Gallery of Victoria

exhibition wall text

Kawakubo’s conceptual

approach to design was radical

when she launched her

line Comme des Garçons.

After 50 years in fashion,

Rei Kawakubo remains

one of the most radical and

visionary designers working

today, interested in the

idea of breaking ‘the idea of

clothes’ with increasingly

abstract and inventive forms.

Rei Kawakubo established

Comme des Garçons in 1969

and began showing in Tokyo

in 1975.

She debuted in Paris in

1981 and the following year

presented one of her legendary

collections, Holes, shocking

audiences with oversized and

intentionally distressed black

garments. Some critics called

the look apocalyptic, while

others admired Kawakubo’s


Intricate construction and

deconstruction, often non-uniform

- and the use of monochrome

- created a huge shift

in the style of the 70s and early

80s. Consistently defying convention,

she has redefined


Challenging social constraints,

her designs have subverted

the norms of garment

shape and function, reframed

ideas of beauty, and proposed

a new relationship between

body and dress. In her endeavour

to make clothes that, as she

says, “did not exist before”.

Kawakubo deconstructs clothing

and creates it afresh.

Collecting Comme examines

the radical concepts and

design methods that have

informed Kawakubo’s practice

since 1981.

More than 65 examples

are on display drawn from

the NGV’s significant holdings

of designs by Comme

des Garçons, gifted by collector

Takamasa Takahashi with

additional loans from the collector’s



The expansive display features

projected runway video

footage from major collections

within multiple galleries.

While the exhibition is not a

retrospective, and I am told the

designer does not wish to see

her older work, it is a shame

not to see some of her greatest

pieces on view.

As a teenager I made my

very first major investment in

a Comme couture jacket - the

most exquisite geometric cut

construction in the back, purchased

on my first trip to Sydney,

which I have always treasured.

It has stood the test of

time - I even wore it in a recent

photo shoot.

1) Tauranga-born artist Jess Johnson’s couture

collaboration with Australian designers Romance Was

Born, currently on view at Heide Museum of Modern Art,

Melbourne. Photo/Supplied.

2) Couture from a landmark exhibition surveying groundbreaking

Japanese designer Rei Kawakubo the National

Gallery of Victoria. Photo/Supplied.

2degrees appoints new Chief Business Officer

2degrees has appointed industry expert Andrew Fairgray to the

role of Chief Business Officer, on its senior leadership team.

An industry veteran,

Andrew was the former

head of corporate and

government sales at Vodafone,

leading that company through

a period of growth.

2degrees’ CEO Mark Aue

said that Andrew was appointed

to the role as he brings a unique

combination of skills, especially

having been a business owner


“Andrew is hugely passionate

about helping businesses

succeed, and the role technology

plays in that. It’s a real coup to

have him on our team. 2degrees

has been a full-service provider

in business and government

since 2015, and the opportunity

to accelerate our growth in this

area is significant. There’s no

reason we shouldn’t be as successful

in business as we’ve

shown we can be in consumer,”

said Mark.

Andrew says the role is one

that he’s had his eye on for a

while. “It’s great to be joining

2degrees in its 10th year, and

at a time when the brand is so

strong, and increasingly relevant

to Kiwi business owners.

2degrees has a history of driving

the market with pricing,

innovation and customer experience

- a proud legacy we will

continue” said Andrew.

He has held a range of executive

roles in New Zealand

and overseas with multi-national

operators such as Alcatel

Lucent, Nokia and IBM.

Andrew Fairgray, Chief Business Officer

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Minimise the risk

For many people buying a business is likely to be the riskiest

thing they do in their life. There can be great rewards (not all just

financial), but also a good deal of stress.



Director at Ingham Mora Chartered Accountants in Tauranga, is a

business advisor who specialises in buying and selling businesses.

He can be contacted on 027-5744- 019 or

Risk can be minimised

by getting great advice

when you buy the business.

It is usually cheaper to

pay to not have a problem in

the first place, then to have to

pay to fix it.

Following on from my last

article, here are a few more

questions I get asked quite


I want to buy the

business off my boss but

can’t afford the whole

price. Are there any


There are many businesses sold

that you’ll never hear about -

sometimes this is because they

are bought by staff. There are

lots of ways to structure a deal

like this that help the employee

into ownership while the vendor

still benefits from owning

shares for a few more years as

they ease out.

This can be a great option

for some vendors as they can

earn over a longer period.

From a business perspective

there is a benefit to the new

owner as the transition is

smoother than what normally

happens with an abrupt sale to

an outside buyer.

One problem this sometimes

helps to overcome is the

lack of capital. Many “young”

people don’t have access to

the zeros in their bank account

required to buy a business -

partly because they haven’t

been on the right side of house

price inflation.

How do I take over the

business name if you are

telling me not to buy the


What happens is that at settlement

the old company changes

its name – Tauranga Trades Ltd

becomes Ben Smith Ltd. Then

you come along and register

your new company as Tauranga

Trades Ltd.

That way you get to keep all

the brand recognition (goodwill)

that you have paid for -

without taking on the skeletons

in the closet (as if you buy the

company shares you inherit all

the company history).

I am buying a business

off someone I know well

(friend or family etc) – do I

still need to get separate


Yes, yes you do. People often

take short cuts when buying

from someone they know.

Sometimes there can be pressure

and assumptions are made

that would never happen with

an external buyer. Remember

that the vendor’s advisors will

generally act in the best interest

of the person who pays their

bill - so they cannot be fully


You need your own advisor

who can help you manage

your risks and will go into bat

for you when you need them

to without a conflict of interest

from acting for both sides.

Will there be a glut of

businesses for sale when

baby boomers retire?

A lot of people are saying there

will be. However, they have

been saying it for a while and I

have not noticed it yet.

We do see some clients who

hold on too long, and then they

sell in a rush when they wake

up one day and want to get out.

As a buyer though, I still recommend

jumping in if you find

a good business that you are

passionate about and think you

can add value to. Good quality

businesses will always sell,

and I personally don’t think

there will be a glut of those.

What there could be, is a

lot of unsellable businesses

that hit the market. Unfortunately

there are a number of

businesses out there that are

dependent on the owners and

fall over once the original

owners are no longer involved.

Can I set up my own


Yes you can, and it seems easy

to do online. However, it is not

unusual for us to spend longer

fixing things from companies

that we didn’t setup than the

“savings” someone thinks they

are getting.

A few things to consider

at the company set-up stage

include who the directors

should be, the number of

shares in the company and

who gets them.

There are more things to

consider then ticking the boxes

online with the Companies

Office would indicate.

As an example, considering

what personal assets you have

and how you are protecting

them from the risks you have

as a business owner is not

something people handle well

on their own.

Generally, it’s best to get

a professional to do it - it’s

cheaper in the long run than

having to pay someone to fix


Asking great questions can

save a lot of grief.

I suggest finding advisors

who can help a business buyer

ask all the right questions from

the beginning.

Driving efficiencies through

business defined technology

Get a technology site audit to the value of $495 FREE!

Is technology defining your business? Let us help you change that.

Contact Selwyn at | 027 555 3181

Bay of Plenty



Hawke’s Bay



The festive business

For all businesses, Christmas is a time for careful planning as

work rosters need to be juggled, sufficient stock (and the right

stock) needs to be carried to ensure you have a good Christmas

turnover, and staff Christmas functions need organising -

so cash flow remains king.



Stephen Graham is a Director and Managing Partner at BDO

Rotorua, Chartered Accountants and Advisers. To find out more

visit or email

The earlier you start to

plan, the better prepared

you will be.

Following are some of the

key elements you should be

looking at. Break each point

down and put your mind to

each one individually. You will

gain satisfaction from ticking

each one off. What you should

be considering:

• Work rosters - Ensure you

have sufficient staff to carry

you through your busy

days, hours or weeks. Take

care when working around

statutory holidays and seek

advice if you are unsure of

your obligations when paying


• Stock levels. Are you carrying

sufficient levels of

the right stock to support a

good Christmas turnover?

Any stock that has been

sitting on the shelves for a

long period will continue to

do so if you don’t discount

for a sale or send it back

to the supplier for a credit

- after all stock is simply

cash waiting to get to your

bank and carrying excess

impacts your cashflow.

Arranging to send unsold

items back to the supplier

if it does not sell is a good


• Lay-by - Do you offer a

lay-by option? This could

be a useful tool to achieve

an early sale for those

organised individuals who

do their Christmas shopping


Also consider whether you

can get longer payment

terms from your supplier;

ensuring you do not create a

cash crisis post-Christmas,

when business may not be

so busy.

• Cash is king. Get paid up

front or offer a lay-by service.

Chase slow paying

debtors and if you don’t get

paid by Christmas, be prepared

to wait for a further

month or two in the New

Year. Also be wary that

pressure is put on cashflow

by some suppliers shortening

their credit terms, e.g.

seven days and holiday pay

needing to be paid out.

• Banking - Ensure you’re in

regular contact with your

bank manager. They’re

more likely to respond

positively to any requests

for financing or extra facilities

to support cashflow if

they’re informed early on.

• Tax - Don’t forget that GST

and the second instalment

of 2020 provisional tax

are due on January 15 for

March balance date taxpayers.

The PAYE for December

is then due soon after

on January 20. I reiterate,

that like Christmas shopping,

the earlier you start on

these things, the easier it is

and the better the outcome.

Admittedly, this may be

easier said than done, so if

you need help, get in touch

with your bank, accountant

or suppliers now and start


University of Waikato creating the ‘workforce

of the future’ with new MBA programme

The University of Waikato

is launching New Zealand’s

first-ever cross

disciplined approach to a Master

of Business Administration

(MBA) programme in March


While traditionally MBA’s

are taught in a linear fashion,

based on individual disciplines

such as marketing, strategy,

accounting and economics, the

University has identified a need

to evolve their current offering

to better meet the ‘workforce of

the future’.

The result is a revised MBA

programme which will create

experienced, confident graduates

who have the skills and

knowledge to help shape the

future of business in New Zealand.

“Globally, a number of universities

are exploring how they

can make their MBA’s more

relevant to the business market

of today,” explains Academic

Director of Executive Education

Dr Heather Connolly.

“Our new MBA structure

will help managers and leaders

solve problems that they

are faced with every day in

the real world. For example,

one of the papers explores how

we can better manage people’s

productivity – not just by looking

at human resources, but

the effect of an organisation’s

structure and the impact of digital

technology for better ways

of working.”

We want to create

graduates who have

insight and curiosity,

to develop valuesled,

innovative ideas

for the advancement

of all New Zealand


Heather says this exciting

new programme is highly

responsive to external conditions,

with course content

being regularly reviewed and


“It’s important we have the

ability to be agile and that our

graduates are the same. If we

don’t understand the workforce

of tomorrow we can’t

instigate change for better


“We want to create graduates

who have insight and

curiosity, to develop values-led,

innovative ideas for

the advancement of all New

Zealand businesses.”

Designed to fit around students’

full-time work, the twoyear

degree is offered across

the University’s Tauranga and

Hamilton campuses, and is

structured to allow for better

networking and collaboration

across both locations.

As well as being increasingly

tailored for real-world

conditions the programme is

also highly personalised to

ensure students understand

how to put their theory into

practice, for both their own

work environment and also

other businesses.

One of the highlights of the

programme is a two-day residency,

held after the first four

papers, where students are

assigned a business challenge

and have 24 hours to develop a

comprehensive solution.

Heather says, “the ability

to put into practice their learnings,

outside of their industry,

is challenging if they have

only ever worked in one particular

business sector, but

through this experience we

will create comprehensive

graduates who have skills to

move into any business – here

and internationally.”

The 2020 intake for the

University of Waikato’s progressive

MBA begins in March

at our brand new Tauranga

campus. For more information,



The changing face of the work space

Remember the 1980s’ hit New Zealand television show Gliding

On? If you were to watch a re-run, you’d be hard pressed to

relate to the office setting that the programme portrayed.

From cigarette smoking at

desks, to wearing ties and

knitted vests, working

with unwieldy computer monitors

and rotary dial phones,

to watching the clock for an

on-the-dot sign-out at 5pm -

it’s all from a bygone era. The

office arena today is a completely

different beast.

Today, flexi-time or remote

working options may have

replaced the rigidly-monitored

clocking-in process, entire

workplace precincts are designated

no-smoking zones,

dress codes are generally fairly

relaxed and technology has

gone flat screen and wearable.

Changing business models,

more flexible physical work

spaces and the power of a

millennial work force have all

been disruptors in the office

sector - and there are more

changes ahead.

New York-headquartered

Fit Small Business, a leading

digital resource for small

business owners, has identified

some trends for the office

sector that may have relevance

for the New Zealand market as

it adapts to changing expectations

from people right across

the organisational flow chart.

• Forget the “female” and

“male” signs on bathroom

doors. They will be

replaced with gender-neutral

imagery/words reflec-

tive of changing societal

attitudes to gender assignation.

Non-binary bathroom

amenities will be a visible

nod to more inclusive practices

across the business


• Animals will have a place

in offices and this may go

beyond emotional support

animals. Studies have

shown that having dogs in

the office can lower stress

levels, reduce absenteeism,

boost productivity, improve

morale and even extend the

hours that a worker puts in.

As an organisation, Google

has a special place in its

code of conduct for dogs,

stating: “affection for our

canine friends is an integral

facet of our corporate culture”,

while at Amazon’s

Seattle offices, more than

7000 dogs are registered to

come to work.

• Artificial intelligence will

start to make a real impact

in the office environment

by taking over mundane

and routine tasks like helping

to find information

and sifting through large

volumes of data, says digital

analyst, Gartner. As

voice-activated assistants

like Siri, Alexa and Google

Assistant start to become

more mainstream within the

home, they’ll start to be more

accepted in the workplace.

• The use of wearable workplace

technology will

become more widespread.

According to a PwC report,

The Wearable Life 2.0: Connected

Living in a Wearable

World, by 2020, more than

75 million wearables will

pervade the workplace. This

can be for wellness applications

in general office

environments, but for those

working in dangerous fields

like manufacturing, construction,

oil, and mining sectors,

the wearables will take on a

health and safety role.

• Office buildings will need

to look at offering electric

vehicle charging stations

to meet the changing

expectations of vehicle

owners. Just how the costs

are apportioned will be up

for debate/negotiation, but

business owners may see

the provision of charging

units as a bonus for staff.

• Maybe one day, the office

of today will look as antiquated

as the one seen in

1980s re-runs, but for now,

there’s plenty of exciting

change to take on board.

At Bayleys, we believe relationships are what businesses are built on and how they

succeed. We understand that to maximise the return on your property you need:

Professional property management

A business partner that understands your views and goals

Contact the Bayleys Tauranga Commercial Property Management team today.

Bayleys Tauranga

Commercial Property Management

07 579 0609



Residential / Commercial / Rural / Property Services



Technology as a business enabler

Technology holds such promise for businesses, but how often

do you find technology standing in the way instead of enabling

your businesses success?

At our fingertips, we have

powerful machines and

software that open up a

myriad of possibilities for new

ways of working.

So why does it sometimes

feel like they don’t deliver

for the business? Simply having

new technology does not

translate into more productive

workplaces or increased sales.

Artificial Intelligence may

be exceptionally smart, but it

cannot replace human planning

and leadership.

Training is key -

people can’t be

expected to fully

exploit new systems

if they do not

understand them.”

Unlocking technology as a

business enabler needs a business-led

and solution-focused


Just like any business tool,

the benefits of technology must

be leveraged through strategy

and planning firmly tied

to concrete goals and targeted

key performance indicators in

order to gauge success.

Devising the right technology

strategy starts with a

seat for a technology partner

at the planning table; but that

seat needs to be earned, which

highlights how important it is

for today’s technology professionals

to have business and

technical skills.

Technology leaders must

understand the marketplace for

business technology, be able

to advise on the right option

to alleviate pain points within

the business, and then devise

a plan for the implementation.

If your team is struggling to

collaborate due to incompatible

software, a misfiring network,

and outdated hardware,

a business owner can consider

implementing new softwareas-a-service

(SaaS) tools to

facilitate document sharing,

quick messaging, and group

video calls.

But even if every employee

has a new elite notebook, the

fast internet connection, and

the latest collaborative technology,

that does not mean

they will utilise the power.

That’s why enabling business

success through technology

also comes down to

leadership. Your team needs

to be brought on board with

new processes so that they are

effectively using the technology

at their disposal.

Training is key - people

can’t be expected to fully

exploit new systems if they do

not understand them.

It’s clear that enabling business

success through technology

runs deeper than installing

new hardware and software.

Strategic investments in

new technology closely tied

with business objectives and

targeted solutions will create

a more efficient business and

provide it a competitive advantage

in the marketplace.



Daniel Goymer is the Technical Director of Yorb, a Business

Technology Partner. He can be reached on Daniel.goymer@yorb.

tech or 0800-600-606.

The benefit of business

technology is not measured

by the number of individual

devices or the size of a hard

drive - it’s the way they are

used facilitate a seamless work

environment for your team,

and the way it creates frictionless

selling environment for

your customers.








Nick from

EC Credit Control

is the Bay of

Plentys leading

debt prevention






0800 EC GROUP |


Getting CEO pay right in the age

of transparency

The transparency around CEO pay packages and related activities

has seen the media come out in force in the past year. Major

corporates including Fonterra, Fletcher Building and ANZ have

all recently had intense scrutiny on the level and determination of

their CEO’s pay.

Interestingly, discussions

around all three have referenced

incentive pay levels

and processes around them.

While social and other media

are often very grudging in recognition

of any of the achievements

of the individuals -

David Hisco was for example

a very successful CEO of ANZ

in New Zealand for many

years delivering outstanding

shareholder value before his

exit- they are rightly questioning

how incentive schemes

work and what the controls on

them are in terms of pay-outs.

Executive pay transparency

is a governance issue of course

and increasingly Boards will

look to ensure they have better

systems in place to address

these shareholder concerns

going into the future. For listed

companies, given the demands

of the NZX Code of Corporate

Governance, there will be less

mercy in the future from eagle

eyed analysts and media as to

what happens on the forced

exit of a senior executive given

they will have a wealth of new

information such as the KPIs,

amounts involved, remuneration

policy, external advisors

used, and the structure/value

of Short Term and Long Term

(STI and LTI) schemes.

Organisations need

to ensure strong


(at every stage of the

employment process)

particularly from

the Remuneration

Committee around

management of the

CEO.” - Cathy Hendry

Strategic Pay’s 2019 CEO

and senior executive Survey

shows that 81 percent of participating

organisations reported

offering some form of short

term incentive, other than commission

or bonus to their chief


There has also been a steady

increase in the proportion of

private sector senior executives

who are eligible for short

term incentives (STI) (83 percent

reported eligible in 2015

vs. 89 percent reported eligible

in 2019). This suggests the

appetite for at-risk pay is getting


Tauranga-based senior

consultant with Strategic Pay,

Cathy Hendry, notes that consulting

work has shown that

if you focus on the following

three areas in particular, organisations

will be able to better

manage and get across externally

what they are doing with

the pay of senior executives.

“Organisations need to

ensure strong governance (at

every stage of the employment

process) particularly from

the Remuneration Committee

around management of the

CEO,” said Hendry.

“In addition if you are

using incentive pay, make

sure the rules are crystal clear

including what the exit clauses

are. Finally, understand how

transparency works in today’s


While the manner in which

executive pay is discussed may

be galling, it’s better to front

foot it rather than attempting

to ignore the public concerns,

said Hendry.

In a more transparent pay

environment, Boards and

organisations will need to

ensure they are relying on

robust sources of information

when setting CEO and executive

pay. With data from 643

organisations, Strategic Pay’s

recently published CEO and

Senior Executive Report is

designed for Boards, CEOs

and Senior HR practitioners

requiring accurate data on

remuneration and benefits for

chief executives and senior

executives across the New

Zealand market.

The report is now available

for purchase. Email cathy. to

find out more.



Survey Shows Strong Salary Movement

Strategic Pay’s latest New Zealand

Remuneration Survey has recently been

released and is showing a whole sample

average salary market movement of over

3% for private sector organisations.


This movement is the highest

we have seen in some time

and is no doubt being influenced

somewhat by the large

minimum wage increases New

Zealand has been experiencing.

We have been watching

our database keenly to see

what impact these increases

were likely to have on overall

market movement and it

appears that the pressure at

the lower end is influencing

overall stronger wage growth

this year.

Strategic Pay release market

surveys throughout the

year, with our two main surveys

released in May and

November each year, providing

comprehensive analysis of

New Zealand’s remuneration

market. Our November survey

has more than 170,000

individual salaries collected

from 544 participating organisations.

Our nationwide survey

covers all of New Zealand

with 13% of the sample represented

by Waikato and Bay of

Plenty organisations.

Market data provides

organisations with key remuneration

insights that allow

them to inform their own practices

and account for industry

or sector trends. When companies

use data collected via regular

surveys across multiple

industries to gain insight into

market remuneration they can

adapt their practices appropriately.

For some companies,

this may serve to reinforce

their current practices. Others

may find ways to become

more competitive.

How we collect

meaningful market data

The process of collecting

market data involves collating

the latest information across a

number of different remuneration


• Base salary - the before tax

cash salary or wages paid

to an individual, not taking

into account any extra

payments they earn, such

as bonuses.

• Fixed remuneration - base

salary plus any benefits

that are offered by the

company, such as vehicles,

insurances, KiwiSaver or

professional association


• Total remuneration - base

salary, plus benefits plus

incentive payments such as

bonuses or sales commission.

All the data provided

undergoes a thorough cleansing

and review process to

ensure it makes sense and can

be turned into a truly useful


Presenting a useful

market data analysis

Market data is divided and

categorised so that organisations

using the data can compare

against similar industries,

roles or sectors:

• Salary by quartile: Salary

data is divided into lower,

median and upper quartiles

so that organisations

can see what the lower or

higher ends of the scale

look like as well as averages

for each component.

• Job categories: Roles are

categorised by job size as

well as by job title. The

latter, also known as job

coding, allows analysis

dedicated to a specific

role, such as an accountant

or engineer. Job sizing

analysis on the other

hand involves sorting data

according the type of role

and level of responsibility,for

example executive

positions or entry-level


• Industries or sectors: Both

of the above types of analysis

feed into industry-specific

remuneration reports,

as there may be different

pay requirements for the

same role in different fields

or geographic regions. It’s

also divided by sector,

that is the private, public,

general market or not-forprofit


In each case, the base salary,

fixed remuneration and

total remuneration is shown

for detailed comparison.

Strategic Pay is proudly

New Zealand owned and operated

and has offices throughout

New Zealand, including in

Tauranga. If you are interested

in finding out more about our

survey offering or if your

organisation needs remuneration

advice please get in touch.

Cathy Hendry

Senior Consultant, Tauranga

P: +64 7 834 6581 M: +64 27 498 9812





Strategic Pay is New Zealand’s largest

source of remuneration knowledge

We have a team of nationwide experts and solutions

to suit every New Zealand Business.

Contact Cathy today:

07 834 6581

027 498 9812

As your local Senior Consultant based

in Tauranga, Cathy Hendry is an

experienced HR Consultant who has worked

with a range of public, not for profi t and private

sector clients in New Zealand and overseas.

Specialising in remuneration consulting for over

10 years, Cathy’s experience includes:

• market benchmarking • pay structure design

• equal pay audits • pay equity concerns

• job analysis • job mapping

• incentive design • job evaluation

Strategic Pay Limited | |

Auckland | Hamilton | Tauranga | Wellington | Christchurch | Dunedin



Global Zespri kiwifruit returns

remain strong

Kiwifruit export marketer Zespri is

forecasting strong returns from a record

harvest from its European growers.


Zespri’s European growers

- around 750 families

- play a key role in

Zespri’s global supply strategy,

which allows it to supply premium

Zespri kiwifruit for 12

months of the year.

Zespri is expecting to harvest

around 19 million trays

or almost 70 tonnes of kiwifruit

from orchards throughout

Italy, France and Greece, said

chief international production

officer Sheila McCann-Morrison.

Kiwifruit grown outside

of New Zealand is currently

around 10 percent of all the

fruit sold internationally by

Zespri, but that will increase

significantly along with

demand. Zespri has around

3100 ha in the ground in

Europe, set to grow to around

5000 ha over the next five


“It’s been a tough season for

some European growers this

year, with a cold wet spring

negatively affecting pollination

and issues including the

presence of the Brown Marmorated

Stink Bug and Moira

disease affecting kiwifruit and

other local produce,” she said.

“However, despite those

challenges, this season’s

It’s helping deliver

greater orchard gate

returns, jobs for

locals and is also

leading to tens of

millions of euros

being invested in

orchards and postharvest


Northern Hemisphere crop

is still expected to be around

the same as the record set last


And more broadly, she

added, the relationship was

working incredibly well for

both growers, post-harvest

operators and distributors, as

well as for Zespri and the New

Zealand industry.

“It’s helping deliver greater

orchard gate returns, jobs

for locals and is also leading

to tens of millions of euros

being invested in orchards

and post-harvest facilities.

It’s also helping foster further

collaboration including technical

exchange through R&D,

grower workshops and nursery

visits in New Zealand and

other general support – all of

which are helping boost production.”

McCann-Morrison said

market access was also a significant

focus for Zespri.

“We’re committed to helping

create access to new markets

for European exporters as

we have recently with Mexico,

so we’re ensuring an even

greater number of consumers

around the world can access

our premium kiwifruit.”

New Zealand forecasts


In its October forecast, Zespri

chairman Bruce Cameron

advised New Zealand growers

that forecast returns have

increased for all pools on both

a per tray and per hectare basis

Nikki Johnson: industry trying to attract

more New Zealanders. Photo/Supplied

for the 2019/20 season.

• The Green return is forecast

at $6.54 per tray, with

the average per ha return of


• Organic Green is forecast

at $9.45 per tray, with an

average per ha return of


• The Gold return is forecast

at $11.41 per tray, with an

average per ha return of


• The Green14 forecast

return is $7.58 per tray, with

an average return per ha of


• The October forecast pertray

and per-hectare average

orchard gate returns are


• The total fruit and service

payment, across all pools

and excluding the loyalty

premium, is currently fore-

cast at $1,892.4 million,

up by $39.2 million on the

board’s previous forecast.

Worker availability still an


The board has also approved

the continuation of the Sun-

Gold licence release programme

with a further 700 ha

of unrestricted licence and 50

ha of Gold Organic licence for


New Zealand Kiwifruit

Growers Inc. (NZKGI) chief

executive Nikki Johnson told

Bay of Plenty Business News

it was too early to forecast

how the 2019/2020 season was

shaping up.

“However, if the unemployment

rate stays at its low

level, there may be issues

again around finding enough

seasonal workers for harvest,”

she said.

“With this in mind, NZKGI

is already in planning to showcase

the industry and encourage

people, with New Zealanders

as a first priority, to pick

and pack. NZKGI is becoming

better equipped to deal with

these issues with the recruitment

of a Provincial Growth

Fund (PGF)-funded labour

coordinator to manage the supply

of seasonal labour.”

More recently, NZKGI has

also recruited a PGF-funded

education coordinator to manage

horticultural careers in the

Bay of Plenty. Challenges also

remain around the building of

accommodation for seasonal

workers, and the need for new

accommodation, particularly

in the Western Bay of Plenty,

is top of mind, said Johnson.

The best time to buy a franchise

The decision to buy a franchise business will be one of the largest

decisions in most people’s lives. And like life’s other big decisions,

deciding on the right time can be challenging.


number of factors come

into play, and like life

in general, no two people’s

situations are identical.

From working within the

franchise sector for many

years, it has become clear to

me that there are certainly

factors that influence and those

that should be considered

when thinking about when is

the right time to buy a franchise.

One of the first things

people tend to consider is the

economic cycle. Business confidence,

or the view of where

the economy is or is heading

is important. You may be

more confident in investing in

a franchise if the economy is

looking good. And you would

probably be right.

An economy in growth

generally speaking is good

for business and a good time

for someone to invest and

operate a franchise business.

The old “a rising tide lifts all

boats” analogy.

Assess the

economic cycle

While a buoyant economy

increases the likelihood of a

new franchise business doing

well, does a slowing economy

or decaying business confidence

environment make for

poor timing? Not necessarily.

In fact, there can be a number

of reasons why it’s actually a

good time.

An upside is that weaker

economies are often accompanied

by lower interest rates,

making borrowing less expensive

and contributing towards

improved profitability and

return on investment. Coupled

with the fact that most business

owners will also have a

mortgage, they create a double

happy scenario. A franchise

may also create stability if you



Nathan Bonney is a director of Iridium Partners. He can be

reached at or 0275-393-022

are concerned about, or facing,


What about business and

consumer confidence and the

rising tide analogy with an outgoing


Well, some sectors, businesses

and franchises actually

do well and even relatively

better during economic downturns

and buying into these

during that period could be

beneficial. A couple of categories

that surged during the

GFC were casual dining and

liquor retailing.

However, I would suggest

the most important factors are

based around your personal situation.

Consideration needs to

be given to your capital base,

age and experience, energy

levels, family commitments

and support.

Age and experience will

influence not only when and

whether you have the work and

life-experience skillset to successfully

operate a franchise

business. It may also influence

how much capital you have

and are willing to risk.

If you are older, you can

perhaps not afford to risk as

much, so while you have more

capital, you may look towards

established brands and businesses

and a farmer versus

hunter approach. What are

your income and debt servicing

requirements, do you need

a certain income or are you

after longer-term capital gains?

And, how would the potential

earnings and capital gains from

a franchise compare against

your current income over time?

How much energy do you

have to commit to a new business

venture and what sort of

hours can you manage?

Any new business will

require significant initial hard

work, so there is a balance

between youth and experience.

How are your health and

energy levels?

Lastly and most importantly

for both the success of and satisfaction

from your franchise is

what are your family commitments

and the family support

structure you have in place?

You need to be able to balance

life commitments outside the

franchise as well as having the

full support of your family.

So while the economic

conditions are important, the

personal checklist of your personal

position is the critical

factor in determining when it’s

the right time for you to jump

into a franchise.







The growth of the kiwifruit sector could present a fruitful opportunity for existing

growers and potential investors. With local knowledge, experience, and connections,

our team of kiwifruit specialists can help you make informed decisions,

making it a little easier for you to grow.

Download our 2019 report * on the kiwifruit industry, to find out more about

industry trends and what we think are key investment considerations.

* Our report is provided for information purposes and is not financial advice.

You should get professional advice before making investment decisions.

ANZ Bank New Zealand Limited 11/19 21330BOP

ANZ21330 Kiwifruit 2.0 press ad full page f BOP.indd 1

12/11/19 10:01 AM

Bay of plenty






First on the scene

Photos from the Tauranga Chamber of Commerce BA5 held at Blackberry Café and hosted

by Fashion Island, winner of this year’s Westpac Business Award for Retail Excellence,

sponsored by Bay of Plenty Business News.

Photos by Vanessa Laval Gadd/Laval Photo and Video

When is the right time to sell

your business? Right now.

At TABAK, we promise to guide

you through the sales process

with focus, integrity and

complete confidentiality.

1 2

1 Matt Cowley, Tauranga Chamber of Commerce. 2 Roz Irwin, Fashion Island.

3 4

3 Kevin Pead, Combes Johnston BMW Tauranga and Andrei Naidoo, Share. 4 Graeme Wilson, guest; Dan Allen-Gordon,

Graeme Dingle Foundation BOP and Wayne George, University of Waikato-Tauranga.





5 Annie Hayworth, Harcourts Mount Maunganui and Toni Lendl, Market Realty.

6 Brooke White and Sheree Richardson, Cotton On Group, and Roz Irwin, Fashion Island.







7 James Cognet, Kiss IT and Chris Davies, DLP Electronics. 8 Shane Jaxson, BlueOcean and Lisa Gilmour, ABC Business Sales.



147 Cameron Road

p. 07 578 6329





9 Ketaki Rasmussen, Max Marketing and Jill Glenn, Jill Glenn Stylist.

10 Rob Dorey, Business Success Partners; Lyn Trail, Surveying Services and David McDonnell, Tauranga Vets.

Bay Dreams coming back to rock the city.

(above and below). Photos/Supplied.

Hot line-up of concerts for Trustpower

Baypark this Summer

Summer is just around the corner and

so is the sizzling line-up of concerts at

Trustpower Baypark.

The speedway Season is

now in full-swing with

the new promoter and

will not disappoint fans over

the Summer. Upcoming Speedway

confirmed dates include:

November 30, December 12,

28, January 5, 18 & 25, just to

name a few.

To enjoy watching the races

in style, we have a number of

Corporate Boxes available to

entertain guests comfortably.

With the box, clients get an

exclusive, spacious and comfortable

box with an outdoor

balcony for up to 20 guests,

full kitchen facilities including

a microwave and fridge. A corporate

box also offers ongoing

inbox bar service with dedicated

catering stewards along

with a high quality catering

service delivered to the box.

Please contact us on events@ or 07 577

8560 for more information.

Often feeling anxious or

low? Battling bloating or indigestion?

A gut feeling something’s

not quite right? Join

leading Clinical Nutritionist

Ben Warren for an eye-opening

evening seminar on the latest

research into our interlinked

gut-brain connection and start

learning how nourishing your

gut could nurture a calm, joyful

and peaceful mind. In his

latest seminar on 27 November,

Ben shares his personal

passion for the gut-brain connection,

from his years of clinical

experience and the latest

research and findings on how

our modern world and lifestyle

is challenging our precious gut

and mind health.

Rise Dance operate in multiple

locations across the Bay

of Plenty and Rotorua. Their

experienced dance instructors

share a passion for dance

with more than 900 students

weekly. Rise Dance holds an

annual dance showcase. Students

learn about the theatre/

arena, rehearsals and teamwork

while they enjoy the

opportunity to showcase their

skills in a professional and fun


The showcase is a wonderful

way for students to show

the results of their hard work

during the year and for family

and friends to join in the pride

of their achievement. The 2019

showcase will be at Trustpower

Baypark on Sunday, 1


7 Days is a decade-old this

year, and like any 10-year old’s

birthday there will be chaos,

laughter, tears and junk food.

See Jeremy Corbett, Dai Henwood

and Paul Ego unleashed,

without the cameras, editors or

censors to hold them back. See

Ben Hurley, Josh Thomson,

Jeremy Elwood and Justine

Smith right in front of your

eyes on 14 December. Just

New Zealand’s best comedians

each smashing out a quickfire

burst of stand-up comedy,

before getting into a game of 7

Days in your town, and about

your town. New Zealand’s best

comedy programme is New

Zealand’s most hilarious, outof-control

live show.

Rock and pop stars shine

To launch the start of the summer

concerts on 20 December,

The Feelers will be hitting the

hot spots this Summer, with

the one and only Stellar. From

busking on street corners to

becoming pioneers of the kiwi

music industry The Feelers are

thrilled to announce a comprehensive

NZ tour this summer;

joined at select locations by

iconic NZ band stellar* who

celebrate the 20th anniversary

of their debut album MIX.

Katchafire, the Black Seeds

and Tomorrow People are

all coming on 27 December.

Katchafire developed their

roots reggae sound as a Bob

Marley tribute band in the 90s

- under a Waikato ponga tree

rather than a Jamaican palm

frond. The seven-piece have

gigged extensively, earning a

reputation for the accessible

revivalist euphoria of their

live shows. The Black Seeds

are a musical group rooted in

reggae from Wellington, New

Zealand. Their rocksteady-influenced

song “One By One”

became an international hit

when it was played in top

ranked TV series Breaking

Bad. And Tomorrow People

is a seven-piece New Zealand

reggae band that formed in

2010. Their debut album ONE

was released on 1 June 2012.

The record-breaking,

chart-topping Shapeshifter

have just revealed their summer

show on 28 December,

2019. Shapeshifter will be

joined by The Upbeats w/ Tiki

and Sunshine Soundsystem.

Shapeshifter emerged in 1999

with a unique stadium-sized

sound. Capable of morphing

from rolling drum ‘n’ bass to

pummelling guitar-driven jams

to horizon-shifting electronic

soundscapes, they have long

been a must-see act that never

fails to deliver. Get in early to

secure your tickets, and make

memories once again this


Bay Dreams locked and


The biggest event in New

Zealand’s summer music calendar

will return in 2020 to

Trustpower Baypark Stadium

on January 2. Presented by

Greenroom Vodka and The

Edge, Bay Dreams will feature

international superstars

Halsey and Tyler, The Creator

as headliners, alongside other

international names including

Skepta; Yelawolf and Ella

Mai. Other big hitters on the

first line-up announcement

include Ocean Alley, Netsky,

Mitch James, Gunna and Sub

Focus. Stay tuned for the

massive announcement coming

soon for the Bay Dreams

Pre-Party on 1 January.

Bay Dreams has sold out

year after year. And now with

the event being held across

two islands, and close to some

of the best beaches and holiday

hot spots in the world, it’s

gearing up to be the highlight

of the Kiwi summer.

And following the success

of their latest album, timeless

legends Sticky Fingers have

announced a “Yours To Keep

Tour” - a seven-date tour travelling

all over New Zealand,

which is bound to keep you

grooving this summer. This

tour will land here on 3 January


Aussie pop sensation Tones

And I is also about to hit Kiwi

shores - announcing her own all

ages headline show at Mount

Maunganui on 5 January. She’s

taken the world by storm with

her smash hit Dance Monkey.

It will be Tones’ only headline

show in New Zealand,

where she is also playing the

Bay Dreams Festival. Joining

Tones And I will be one of New

Zealand’s most exciting pop

acts, Theia. She’s been making

waves since the release of her

breakthrough hit Roam from

her debut EP, which earned her

three nominations at the 2017

NZ Music Awards and a nod

for Breakthrough Artist at the

2017 Georgie Awards.

After its previous rip-roaring

success, A Summer’s Day

Disco returns in 2020 on 8

January with a sensational

line-up featuring some of the

most iconic names and sounds

in the history of music. KC

and the Sunshine Band, Earth

Wind and Fire Experience feat.

Al McKay,Boney M and The

Australian Bee Gees Show all

feature on A Summer’s Day

Disco 2020 line-up.

The star-studded line-up

has been carefully handpicked

by Neptune Entertainment

to include some of the most

successful names of the 70s,

80s and 90s, with all of those

featured still among the most

popular old school acts in the

business. Secure your spot in

the sun now.

For more information

on any events, enquiries

for Baypark venues, Bay-

Station activities or service

on/off site from BayCatering,

BayAudioVisual visit,


or call 07 577 8560.


Engineering firm expands in the regions

Engineering firm Kirk Roberts Consulting is providing greater job

opportunities for the industry, with the recent opening of a new

office in Hamilton.

One of New Zealand’s

largest privately owned

and operated engineering

companies, Kirk Roberts

prides itself on providing

progressive and innovative

engineering and project management

solutions, as well as

software and capital management


The new location

enables us to add

more job options to

a growing industry,

as well as retain the

skills and experience

of our existing staff.”

The new office, which

opened in September, will see

the employment of an engineer,

a structural technician

and a full-time administrator.

Structural engineers will

also relocate from Kirk Roberts’

Tauranga office, creating

more opportunities for recruitment

in the Bay of Plenty city.

“The new location enables

us to add more job options to

a growing industry, as well as

retain the skills and experience

of our existing staff who were

looking for new challenges or

wanted to move to be closer to

family,” says regional manager

for Bay of Plenty and Waikato

Craig Manssen.

Kirk Roberts currently

employees more than 100

staff across their Auckland,

Tauranga and Christchurch

offices, and says it takes a forward-thinking

approach to its

business structure for the benefit

of their staff.

They recently introduced a

trial for a Compressed Work

Week structure, enabling more

flexible working hours in the

Tauranga office, and all staff

have access to a ShareTrust,

the profits of which directly

benefit all Kirk Roberts’


Helping employees grow

“We take a considered

approach to company culture

nationwide, to help our

employees grow within our

firm and to see the pathways

available for long-term development,”

says operations manager

Aimee Fitzjohn.

While Kirk Roberts offers a

range of services, the Hamilton

team will be focused predominately

on structural engineering

at this stage.

However, the staff has the

ability to draw on the expertise

based in all three offices,

enabling them to offer further

consultancy services, geotechnical,

environmental, and fire

and civil engineering, along

wtih project management services.

“Although we work in

diverse regions, each with its

own unique challenges, we

like to pull together our expertise

across our four offices, to

deliver a full service to our clients,”

says Manssen.

“Having a physical base in

Waikato is really important to

us. We like our clients to know

who they are talking to and

will be working with on their

projects, to build strong and

collaborative relationships for

the success of any project.”

Kirk Roberts has been

involved in the development

of a number of projects in the

region, including Hamilton’s

only urgent medical care service

centre, Anglesea Clinic,

and luxury retirement resort

Tamahere Country Club.

Manssen says the team is

looking to bring their innovative

and experienced approach

to engineering to Waikato, providing

the best possible solution

for any client’s project.

“We’re really looking forward

to getting over there, to

work with existing clients and

help new clients. Anecdotally,

there is a demand for services

that is not being met and a

want for a fresh approach to

projects and timely delivery -

all of which we can offer.”

Craig Manssen: Demand for services in

the Bay and Waikato. Photo/supplied.











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To warn or not?

Clients often ask me how they should warn debtors that have

overdue accounts when they are considering sending the account

to a collection agency.



Nick Kerr is Area Manager BOP for EC Credit Control NZ Ltd.

He can be reached at

It doesn’t matter how you

deliver a debt collection

warning letter or even if you

do, there is no legal requirement

for them in New Zealand.

The account just has to be over

the agreed payment date ( by

at least one day) and you must

have given them an invoice.

I have studied the effectiveness

of different warning

systems including the graduating

letter system, 1. nice, 2.

less nice, 3. firm, 4. Assertive.

What works best is the following.

Have somewhere on your


All overdue accounts will

attract interest and collection

fees. (this sets an expectation

of payment within terms from

the outset and that you have an

agency that you work with)

Use uniformity in your

approach Any account that

goes 30 days overdue gets

a seven day warning letter

unless they have contacted

you and you have an accepted

arrangement in place and are

sticking to it.

The one and only warning

letter you send should have the

following information.

1. How much is owed.

2. When it was due.

3. How long they have to pay

before it goes to DC. (Seven

days is most effective as it’s

short enough for urgent

action to be needed, but

long enough to access funding

if needed)

4. What agency it is going

to. Using the agency name

adds around 25 percent to

the effectiveness of the letter

in my experience as it

adds credibility.

5. The costs of collection,

should it be referred.

6. The account to pay the

money into (this will save

the usual face-saving call of

“I never got the invoice”.

The above has every time

worked better than any comparable

method that I have seen

in working with thousands of

BOP businesses. Once a debtor

has experienced the multi-step

system they can tell what part

of the cycle they are in and can

actually slow down payment .

Charging a 10 percent late

payment fee after 60 days also

works in speeding up payment,

but this must be in your agreed

terms as should collection

costs, to comply with legislation.

If your debtors don’t pay

after a seven day warning letter

then send the debt to a collection

agency. Bad debts hanging

around do not get more

valuable, they are not classic

cars or a fine Burgundy - the

older they are, the less they are


Aged debt is not only robbing

businesses of cashflow,

but of productivity. Every time

a staff member sends an email

that won’t get answered, a letter

that will get “lost in the post

“ or leave a message that didn’t

get passed on, the business

suffers. And every time I have

seen a client wait till the debtor

comes right, they never do.

Remember having debt may

not have been your choice. But

the way you deal with it always

is. Companies like EC Credit

Control now offer a collection

feeder system that integrates

with XERO and MYOB that

seamlessly transfers accounts

for collection action, making

it quick and easy to get these

time and money-consuming

tasks off your plate.

Just a thought.



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Top five tips for a trouble-free Christmas

We’ve all heard the one about dubious images being found on the

photocopier tray the morning after the Christmas office party.

And equally dubious

glances between workmates

who got a little,

shall we say, friendlier than

they intended after a few too

many eggnogs.

But, when it comes to the

festive season, there’s more to

consider in the workplace than

photocopied body parts and

inter-collegial relations.

There is a raft of things

employers need to take stock

of to meet legal obligations,

keep their employees happy

and ensure their business ticks

over during the Christmas

break. Here are our Top Five:

1. Managing staff levels

and expectations

The race is on for people to

put in their leave requests for

Christmas. Some will have

planned a year in advance,

while others are still hoping to

wing it.

Managing everyone’s

expectations, while maintaining

adequate staff levels, can

be a challenge. But if you

have a plan in place, it will

help compensate for those who


• Make it clear which days

you are open for business,

and how many staff will be


• Remind people to put their

leave requests in early

• Make the most of technology

to record and manage

leave requests

• Be respectful and explain

the ‘why’ when you have to

turn someone down

2. Shutting up shop

If you are planning an annual

closedown period at Christmas,

you must legally give

your employees at least 14

days’ notice. Employees must

take leave over this time, even

if they don’t have any annual

leave owing.

Those in their first year of

employment with you, who

don’t yet have any leave, must

be paid eight percent of the

gross pay they’ve earned since

they started working for you.

Or, if you agree, employees

can take annual leave in

advance. Alternatively, you can

change the date they receive

their annual leave allowance so

they have some paid leave to

tide them over the closedown.

In which case the new date

becomes their leave anniversary

from then on.

Any public holidays during

the closedown period, are paid.

3. Holiday pay

Holiday pay continues to make

the headlines, due to ongoing

confusion over how the Holidays

Act is interpreted.

Under the Act, you should

pay employees leave at either

their ordinary rate, or their

average weekly earnings over

the previous 12 months -

whichever is the highest of the


But if you have employees

who don’t have an ordinary

rate, such as shift workers, you

should use the average of the

past four weeks, or the average

of the past 12 months - again,

whichever is the highest of the


Sounds simple enough

right? Not exactly. The intricacies

of the law can, and do

catch people out. If you’re not

sure if you’re doing things correctly,

seek advice - to avoid

hefty fines and costly backdated

holiday payments.

4. Overtime

Gone are the days when triple

pay on Christmas Day was

a given. Employers are only

obliged to pay penal rates as

set out in their employment


These are agreed between

both parties, with the hourly

‘overtime’ rate usually being

higher than that paid during a

“normal” 40-hour week.

While time-and-a-half and

double time are often agreed,

there’s no legal obligation

for employers to pay extra

per hour. However, a prudent

employee will recognise that

employees who feel valued

are more loyal and likely to

put in the hard yards when you

need them most. Like, over


5. And last, but not least,

the proverbial Christmas

office party

Electrocution by fairy lights,

getting sexually harassed by

a reindeer (well, Neville from

accounts wearing reindeer

antlers), anaphylaxis from

the seafood pate… the office

Christmas party is a potential

health and safety minefield,

according to office rumour.

But is it really?



Director, Recruitment & HR Specialist, Talent ID Recruitment Ltd.

She can be contacted on or 027 227 7736

By law, an employer can be

prosecuted if they fail to protect

their staff.

However, there is also an

element of employee responsibility

- and liability lies somewhere

in the middle.

Before any workplace

social event, employees should

be made aware of any relevant

policies, such as drinking alcohol

and code of conduct.

As a responsible employer,

you should also consider

things like providing food and

non-alcoholic drink options,

not serving people who are

drunk and transport options.

If you’ve done what is reasonably

practicable to keep

your employees safe, and made

it clear what your expectations

are, you’re much less likely to

have a lawsuit on your hands.

And once you have your

house (well, workplace) in

order, you can put your feet up

and have a well-earned break.

Virtual lawyers see

technology as catalyst

for change

What type of office

is best for a service-based


these days? Do you need a

building to drive to and from

to do your 8 hours of work

each day, or is there a better

way? For many progressive

businesses, the traditional

office is becoming a thing of

the past.

Business law expert Paula

Lines, director of The Law

Shop, has been working from

a virtual space since August

this year and for her firm, it’s

working well. Although the

Greerton office is gone, it’s

business as usual for The Law


After thorough research

and an investment in systems

and technology that makes

things seamless, Paula now

completes work for all Tauranga

clients from the Rotorua

office, from home or from

local co-working spaces.

“Our team is always open to

change if it makes the way we

work even better. We agreed

that for our Tauranga clients,

working as virtual lawyers is

the most flexible and efficient

approach,” Paula says.

“We can meet at a café, at

the client’s home or office or

at a co-working space, and we

communicate via phone, email

or Skype. We’re supported by

technology, and it is a great

way to keep our fees competitive.

In the end, providing the

best service possible is what


For those still on the fence

on moving into the virtual

space, we investigate the benefits

and challenges of shutting

the office doors.


1. Flexibility. Work whenever

you like from wherever you

are, all while wearing your

stretchy pants and slippers

if you want.

2. No time wasted in traffic.

Let’s face it. Tauranga’s

morning and afternoon

traffic is appalling. Freeing

yourself from the daily

commute is bliss.

3. More cost-effective. With

no office lease, utilities,

and associated costs to

pay, a more competitive

rate for your clients can be


4. Increased productivity.

With a solid plan and dedication,

working remotely

means getting more done.

5. Growth. You can expand

the business without the

need for a larger space and

even use the virtual office to

establish yourself in a new



1. Feeling disconnected.

Working from home can

get lonely. If you enjoy

the daily banter with your

co-workers, you might find

working remotely challenging.

2. Time management and

accountability. You’ll

need to excel at managing

your time when you work

remotely and treat it like the

job it is.

3. Security. You must offer

your clients a fully secure

environment so invest in


LL.B | Director

VPNs, antivirus upgrades,

and encryption software if

need be.

4. Being always “on”. If you

don’t work from an actual

office, it can feel like you

never leave work. Balancing

this also comes down to

managing your time wisely.

5. Impromptu meetings

and conversations


LL.B | Director

with co-workers where

important information is

exchanged will be missed

if you’re not at the office.

Communication is key!

The Law Shop offers businesses

expert legal services

and advise at a fair price. To

get in touch with Paula and her

team, call 0800 LAW SHOP.

Proudly serving our community from our offices in Rotorua and Tauranga.


1268 Arawa St



Virtual Office


1268 Arawa St



Virtual Office




How to sleigh your marketing this


As we head into the holiday season, many Bay of Plenty

businesses will be ramping up their marketing efforts. Around

a fifth of consumer retail spending is on gifts and supplies for

Christmas, with food, wine and spirits and homewares among the

most popular options.



Director of Bay of Plenty marketing and PR consultancy Last

Word. To find out more visit or email

If you’re a business owner,

particularly one who operates

in the retail space, this

spending bonanza should

be more than just a point of


It should have implications

for the way you do business,

including how and when

you spend money on your


To get the best return for

every dollar spent, it makes

sense to weight your marketing

budget towards the times

of year when people are in the

greatest mood to spend. You

will also want to direct your

marketing efforts towards the

channels that are most likely to

influence your customers.

During the Christmas

period you might want to

ramp up your Facebook or

Google Ads spend, or perhaps

even look at changing

your ad placements to target

Christmas-themed YouTube

videos or popular websites

that host or allow advertising

within articles offering advice

on gift ideas.

Christmas gifts

A study conducted by Trade

Me in December 2018 found

one third of New Zealanders

planned to spend $200-$500

on Christmas gifts for friends

and family. Nearly half had all

of their shopping done before

December and a third said they

spent the most on their kids.

Interestingly, 85 per-cent of

those surveyed said they did at

least some of their shopping

online - though this should be

tempered by findings that the

majority of spending still takes

place via physical retail stores.

The implication of all this

that there’s money to be made

by getting your Christmas

marketing right.

Many businesses have done

well with creative takes on the

advent calendar concept or “12

days of Christmas” theme in

their promotional campaigns.

The humble Christmas sale

can provide a strong hook when

reaching out to customers, and

the offer of free in-store gift

wrapping can make life easier.

Don’t be afraid to embrace the

Christmas spirit.

Another interesting development

in recent years is that

New Zealanders seem to be

starting their Christmas shopping

run earlier.

Retail NZ reported that

Kiwis spending on Black

Friday rose by 85 per-cent

between 2017 and 2018 and

Cyber Monday the following

weekend has become a major

fixture for retailers selling electronics.

Plenty of people still leave

their shopping to the last minute

- Christmas Eve remains

the busiest day of the year for

retailers. But the extended time

frame means it pays to have

your Christmas promotional

plans in place earlier.

Stepping up your promotional

efforts in the lead-up to

Christmas is a logical choice

when you consider the mantra

that effective marketing is

about reaching the right people,

at the right time, with the

right message.

The predictability of Christmas

spending makes that equation

much simpler by identifying

the right time for your

marketing and providing some

strong direction on the theme

of your message.

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business and learn from the best.







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Managing Director

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Pacific Islands, Xero


Kirsten Patterson

Chief Executive,

Institute of Directors


Brent Ireland

Director, Collab Digital

Smarter Business Event

The National Business Network – Smarter Business Event 2020

will bring together hundreds of businesses from corporates to

SME’s in one location for one day across all business categories

attracting business owners, decision makers, managers and staff.

The purpose of the event is to bring Bay of Plenty wide businesses

together annually at one location for a day to hear from leaders

and well-respected business people to network, make contacts,

build new relationships, find new business partners, contractors,

suppliers and clients to do business.

The event is designed to provide every business that attends with

a return on their investment by offering fantastic value at a very

competitive price. This is a ticketed only event with all businesses

attending being paid attendees.


B2B ticketed only event.

Each business gets a 1m x 1m table with entry

for 2 people from that business.

Please bring a pull up banner, business cards

and other collateral to promote your business.


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Cnr Devonport Rd & 11th Ave, Tauranga










$349 + GST

10% OFF


Extra individual tickets available per business upon request

at $80 + GST each after purchase of main business ticket






Promotional Partners

For great deals on the following services

leading up to and on the event day please

see the event website for great deals/special

offers from our promotional partners.















Don’t let holiday stress

get the best of you

In business, you expect the unexpected. While most people

are winding down at the end of the year and look forward to

some time off, most business owners are ramping it up

instead. The start of summer is obviously a hectic time for

retail and hospitality but in the lead up to Christmas, many

other businesses feel the pressure, too.

Business law expert

and Director of The

Law Shop Paula Lines

explains that businesses that

have their planning in order

are better protected. All sorts

of issues can come up this time

of year, but plenty can be dealt

with ahead of time.

There’s plenty to

organise, and it’s

best not to leave it

until crunch time.”

“Payday is a big one.

You’ll need a plan for how

to manage it if you are on

holiday. Are you able to do

it remotely, or do you need

someone else to take care of

it? If payday falls on a stat

day, will you pay the day

before or after? There’s plenty

to organise, and it’s best not

to leave it until crunch time,”

Paula Lines, Commercial

Lawyer at The Law Shop.

Paula says.

“It’s also important that

you’ve calculated the correct

pay for each of your

team members including stat

days, annual leave, and time

and a half. You don’t want

to deal with disgruntled staff

during or

after the

break,” she


If you are

taking a break

over Christmas

and close up for

a week or two,

you should make

sure everything

is in place to

protect your business

premises in

case something goes

wrong. Who will deal

with the problem if you are


“What’s the plan if the

alarm company rings you

after an alert and they go out

to check and find a smashed

window? Is there anyone

besides yourself who has a set

of keys to let the glazier in?”

Paula also mentions

another important factor to

plan for. Your opening hours.

In most malls, there are rules

about when you must be open,

so you may need to amend

the rosters to ensure that you


“If you as the business

owner will be out of reach,

you must have a solid backup

plan before you leave to make

sure there’s adequate staffing,”

she says.

Then there’s cashflow. If

you need a temporary overdraft,

Paula advises you to put

it in place early, especially

if your bank wants security

over the business or your

personal assets. If you need

legal advice on any of your

business matters from The

Law Shop, you should also

act now.

“If you are a business

owner, landlord or investor,

and you need assistance with

the legal stuff for your business

or your banking, you can

book in for a chat with us to

find out if you have thought of

everything. Just don’t leave it

until the last minute,” Paula

says. In Tauranga, The Law

Shop now works from a virtual

office and in Rotorua, the

team is based at 1268 Arawa

Street. Give them a call on

0800 LAW SHOP or email


LL.B | Director


1268 Arawa St



Virtual Office

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