Waikato Business News November/December 2019


Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.








Supreme award winners Connell Contractors, from left, Lester

Foxall, Wayne Collinson, Margo and Dave Connell with Westpac

area commercial manager Hamish Ward.

A Hamilton company that puts the focus

on empowering its staff has taken out

top honours at the region’s premier

business awards.

Connell Contractors

won the Supreme

Award at the Westpac

Waikato Business Awards, a

night of glitz and celebration

on November 15 hosted by

Waikato Chamber of Commerce.

It capped off a successful

evening for Connell Contractors

that also saw it win the

business growth and strategy


Managing director Dave

Connell said winning the

supreme award was a testament

to the wider team.

“They believe in the Connell

approach; they’re passionate

about their work and

together they deliver quality

projects for our clients. We

don’t offer jobs, we offer

careers,” he said.

“And if you offer a career,

you get loyalty back, and staff

see opportunities to grow.”

More than 600 attended the

black-tie event at Claudelands,

which showcased the best in

Waikato business for 2019.

The evening also saw the

announcement of the New

Zealand National Fieldays

Society as an inductee to the

Waikato Business Hall of

Fame and Mitre 10 Mega’s

Clifford Buchler named chief

executive of the year.

Buchler was unable to

attend, and the award was

accepted on his behalf by

owners Terry and Lynne Wilson.

It was a strong showing for

Mitre 10 Mega, with people,

culture and business improvement

manager Jessica Fearnley

highly commended in the

emerging leader category.

“We are absolutely over

the moon to see them both

recognised in such a way,”

said Terry Wilson. “It was a

genuine token of Clifford’s

team’s respect for him that led

to the photo of the team holding

his award in his absence.

While Clifford has only been

with us for two years, he’s

made his mark in that time.”

Terry said he was proud

of Fearney’s achievements

as she grew her career after

starting almost 13 years ago

as HR assistant and payroll

clerk before taking on a number

of senior positions in the


The judges said Buchler’s

leadership had seen significant

growth of two stores in

18 months. “He has built a

customer-focused and people-driven

culture, through

understanding and respecting

the rights and strengths of

individuals in his teams. He

leads by example and continually

challenges himself to be


Outgoing Waikato Chamber

of Commerce chief executive

Chris Simpson said

Waikato continues to play a

significant role in contributing

to success in New Zealand

and this was endorsed by the

extensive range and quality of

those businesses and business

leaders that were recognised

at the event.

“This year has again seen

intense competition driven

by the quality of entries,” he

said. “We love the fact that

our judges continue to remark

that it gets harder and harder

Continued on page 14

Apartment living in the CBD. P3

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WAIKATO BUSINESS NEWS November/December 2019


Ham East

apartments on


London Central development

is due to finish early next year.

Hamilton East’s Hills Village

development has been

launched to the market.

The development by Matt

Stark will see 19 high-end

apartments built in the former

Hill Laboratories building

in Hamilton East, with four

already under contract before

the project was launched.

Lodge Real Estate has been

commissioned to market Hills

Village. Courtyard apartments

on the bottom level would

range in value from $850,000 to

$975,000. Lofts and two storey

apartments on the second level

were valued between $595,000

and $2.3m, and the penthouses

between $1.4m to $2.5m.

Apartment living taking off


Hamilton’s newest apartment block

is taking shape on Vialou Street as

apartment and townhouse living takes

hold in the city centre.

The 15 Vialou Street property,

with 29 apartments,

is being developed by

Atlas Property’s Andrew Yeoman,

who also built the recently

completed townhouses at 1 Vialou


Nearby, London Central, a

high-profile development by

Leon Da-Silva on the corner of

London and Tristram Streets,

is set for completion early next

year. It has 39 three-bedroom

townhouses and 18 two-bedroom

apartments, and is likely

to bring more than 100 residents

to central Hamilton.

These complexes alone

look set to add in excess of

150 residents to the central city

mix, while others have also

been busy in the space including

Black & Orange with the

mixed-use Parkhaven building

on Tristram Street.

They add to an already significant

total: Hamilton Central

Business Association general

manager Vanessa Williams says

inner city residents were estimated

to number 3800 at the

end of 2018.

“There is a great buzz

around the inner city living as

people are now adding the CBD

to their shopping list of places

to live,” she says.

NAI Harcourts Hamilton

managing director Mike Neale

points to the new Operative District

Plan and the City Living

precincts, along with the remission

on development contributions

in the CBD, as leading to

strong demand from developers

for a variety of apartment and

mixed use style complexes.

“Developers have also experienced

good demand from tenants

for the end product and the

amenity its occupiers get with

being located in the CBD,” he


Neale has seen increasing

apartment demand from owner-occupiers

compared with

several years ago when he says

the interest was largely from

investors. He says Parkhaven

and The Hills in Hamilton East

show there is demand at the

higher end of the market.

Deputy Mayor Geoff Taylor,

who leads the council’s CBD/

River Plan working group,

says when it comes to intensive

development the focus “absolutely”

needs to be in the CBD.

He thinks the inner city could

easily accommodate another

3000 to 4000 residents, which

he says would give critical


“People living there, eating

there, shopping there - doing

everything there basically.

That’s the secret,” he says.

He thinks the CBD is heading

in the right direction thanks

to some “terrific” development

and helped by the council’s

introduction of two hours’ free

parking. The key over the next

three years will be the River

Plan, he says.

“But I don’t think we’re

going to get the critical mass of

people living in the CBD if we

carry on as we are with townhouse


“I think what we really need

is far more extensive apartment

Continued on page 5

Airport growing

Waikato Regional Airport Ltd

(WRAL) has reported operating

revenue for the year of $10.5

million, up from $8.6 million

last year. This included a $1.9

million year-on-year increase

in airport operating revenue,

including growth in aeronautical

charges and an eight percent

increase in passenger growth.

WRAL will pay a dividend to

its five shareholding councils

for the third consecutive year.

See earlier story: http://wbn.


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4 WAIKATO BUSINESS NEWS November/December 2019

Waikato on

growth trajectory

Waikato is on a growth trajectory and with strong growth

in a region you see strong new companies emerging

There is no better place to see this

than the recent Westpac Waikato

Business Awards. One of the

strongest lineup of entrants for many

years challenged the awards judges in


Those judges, led by Dr Heather

Connelly, who is the director of professional

programmes at the Waikato

Management School and leads their

MBA programmes, had their work cut

out to review, score and choose the

finalists and, ultimately, the winners.

The entrants came from all points of

the compass, Te Kuiti, Raglan, Hamilton,

and throughout the region. Some

were big, some small, all had had a history

of hard work and a real point of

difference in their industry. The scoring

was tight and many who missed the cut

to be a finalist did so by the smallest of

margins. All the entrants were impressive

and the people presenting were a

real credit to their respective organisations.

The finalists were out-standing,

the winners had just that little bit extra

that made them superb.

The Waikato produces remarkable

businesses such as Gallagher and Perry

and it was easy to see many of this

year’s entrants in the future going on to

match the achievements of those great

businesses. A huge vote of thanks must

go to our sponsors who helped put on

such a stellar night celebrating success.

It was wonderful to see so many great

Waikato business people enjoying a

night of networking with their peers. I

am sure that more than a few business

deals were commenced after the ceremonies

had completed.

The Blueprint

In my closing remarks I covered

ProWaikato, the blueprint that outgoing

Chamber chief executive Chris Simpson

created through consultation with

our members and our partner Chambers.

It is a work in progress and if you

have yet to contribute your bit, let me

know and I will introduce it to you and

add your feedback.

Your Chamber has been busy

with the awards and now with Chris

departing to join the Templeton Group

in Auckland I have stepped into his role

and the board intends to keep the momentum

rolling on all of his initiatives.

As a Chamber we are growing our

international links, with a possible

announcement in this area before

Christmas. We have grown our regional

links outside the Waikato with other

Chambers in New Zealand, most especially

with Michael Barnett and his

team in Auckland.

With our recently forged Waikato

links we are now speaking with one

voice for Waikato businesses on issues

that seriously affect businesses, such as


By Don Good, Waikato Chamber

of Commerce executive director

In some industries such as

infrastructure the future is bleak as

the tap has been turned down

Infrastructure underpins and powers

business. Without efficient and fit for

purpose infrastructure that is built for

future growth, business is hobbled,

costs increase, profits flatten or decline

and confidence in the future wavers.

Business needs quality roads, fibre,

water, power, sewerage - much of it is

unsexy and often unseen by the ratepayer

or taxpayer when casting their

vote, but all of it is vital to a vibrant

and growing Waikato economy.

For many in the civil contracting

business in the Waikato the reduction

in future infrastructure investment, certainly

by the Government, has led to


Nothing unsettles business like

uncertainty. It adds to the risk of doing

business in ways that drastically shakes

confidence. A pipeline of future infrastructure

projects is necessary.

If your staff cannot see a future they

rightly leave to find work elsewhere so

they can feed their families. When they

go, a great deal of IP goes with them,

equipment is sold, usually at knock

down prices, your good staff do not

come back and thus our capacity to create

infrastructure evaporates.

Spooling back up is difficult and

takes time. Poor decision making is

taking its toll in infrastructure and that

has an effect on all business.

Infrastructure will be a focal point

of our advocacy programme in 2020.

As the much trumpeted Year of Delivery

draws to a close, we congratulate

all those Waikato businesses, and their

shareholders and families who risk

their capital, do the mahi and contribute

so much to our wider community.

Your efforts are recognised by your

Chambers and are appreciated.

Business Floor, Wintec House Cnr Nisbet and Anglesea Street, HAMILTON

07 839 5895 | help@waikatochamber.co.nz


Epic trek for our

youngsters’ mental


Fifteen tractors, a

truck fitted out to

resemble the human

brain and an epic trip

from Bluff to Cape


It’s all part of New Zealander

of the Year Mike King’s

drive to help Kiwi youngsters

with their mental health.

With the statistics showing

an alarming rate of self-harm

among younger people, King is

on a mission to help, with Gumboot

Friday as I Am Hope’s key

fundraising venture.

“We’re in the culture change

business. And that means having

our kids understand that

their mental health is just as

important as their physical

health,” King says.

He estimates he has spoken

to more than 150,000 youngsters

at schools in the past six

and a half years, and is constantly

on the road speaking

for free to schools and organisations.

The three-week tractor trek

is part of that, and will be held

in the leadup to the next Gumboot

Friday, the annual fundraiser

aimed at giving youngsters

access to free counselling


In 2019, the day raised $1.3

million, which was allocated

within five months. King says

the biggest uptake was among

eight to 11-year-olds, who, he

says, will now be better placed

through secondary school and


“What we’ve established

is there’s definitely a need out

there and people take it up,”

The lead tractor for the trek.

The Waikato Chamber

of Commerce has

announced the election

of a new chair and deputy


The former deputy chair

Senga Allen will take the reins

from outgoing chair Terry

Wilson, with Riki Manarangi

elected as deputy chair.

Managing director of Everest,

Allen, who writes a regular

column for Waikato Business

News, has been actively

involved with the Chamber for

more 13 years and is excited by

the opportunities the Chamber

has in front of it.

Manarangi, a former Hamilton

City Council employee

and the founder of a peer-topeer

delivery platform Lonelyseat.co.nz,

is of Māori (Ngāti

Raukawa, Ngāti Whakaue)

Mike King talking to school kids.

he says.

“The whole point of Gumboot

Friday is we’re encouraging

young people to get

counselling to talk over little

problems, solve little problems

before they become big problems,

before they become suicidal


“It’s about attitudinal

change. Eighty percent of kids

and 80 percent of adults who

are struggling never ask for

help because they’re worried

about what other people will

think, say or do. Our message

is to everyone who’s not struggling

and saying to them: What

are you doing to make it okay

for your mates to reach out and

ask for help?”

King says they are aiming

to raise $5 million next year

when Gumboot Friday is held

on April 3. He says every cent

raised goes into Kiwibank

for allocation to counselling

sessions, with none going on

administration costs.

The trek, which is scheduled

to start on March 3 and

will be in Hamilton on March

20, is about raising awareness

for the day.

The tractors reinforce a

and Pacific Island (Rarotonga,

Cook Islands) descent and is

looking forward to getting the

chamber further engaged with

local government, tech and


The chamber has also farewelled

outgoing CEO Chris

Simpson, who is taking up

a role as chief of staff with

The Templeton Group based

in Auckland. Current board

member Don Good has been

rural focus, and the exhibition

area of the truck will provide

an experience of passing within

a “brain” from the inner voice

of self-doubt that King sees

so often in the youngsters he

meets, through to the voice of

reason and positive affirmations.

The space will include

gumboots from iconic New

Zealanders including Fred

Dagg’s and those that went

to the South Pole with Sir

Edmund Hillary. There will

also be a board where people

can write affirmations. Each

day will end with events and a

chance to hear from local counsellors.

Businesses are invited to

sponsor the trek in their area,

as King and his colleague Boris

Sokratov seek to raise about

$230,000 for logistics and to fit

out the truck.

That could include everything

from donating funds to a

business wrapping a tractor in

their brand for a day.

King says he has youngsters

talking to him every day about

their mental health issues, and

that has given him insight into

what needs to happen.

“I’m no different from

everyone else. What I’ve done

is I’ve made myself a safe person.

I talk about my mistakes

and my vulnerability. And you

know, that’s what we need to be

doing as a society.

“We all put our masks on

and we pretend, and it’s having

a devastating effect on our


Waikato businesses can play

their part in helping youngsters

with their mental health. If you

want to contribute to the tractor

trek, contact Sharon Robertson

from EMA at sharon.robertson@ema.co.nz

New chair and deputy for Waikato Chamber

Deputy chair Riki Manarangi, chair Senga Allen

and executive director Don Good.

appointed as executive director.

The other board representatives


– Peter Nation - New Zealand

National Fieldays Society

– Jason Cargo - BTW

– Zhu Xi - SKY Digital

Creations Ltd

– Tracey Clark - PwC

– Phil Monahan - Tompkins


– Emily Zhang - Trustco

– Don Good - M3Group

Deidre Morris, centre, with the

staff of Waikato Business News at

the site of their new premises.

Exciting times as

restructure sets WBN

up for bright future



Waikato Business News is embarking on an

exciting new phase, signalled by a shift to new

offices in the heart of Hamilton.


wanted to tell you, our

readers and advertisers,

about the changes.

They include our upcoming

move to the historic GE Clark

building on Ward Street, right

at the centre of our growing

city and region.

The changes also include a

business restructure that sees

us well placed to connect even

better with our readers and


I am enthusiastic about

this new stage. My love and

passion for newspapers/print

came from the experience I

had working for Times Media,

a respected newspaper publisher

in east Auckland, from

the age of 19 through to having

my first born Ellie - 14 years

working my way up to group

sales and marketing manager

for both their newspapers and

press. I learnt from the best and

grew my knowledge, experience

and enthusiasm as the

business thrived.

Having made the life-changing

decision to move to Hamilton

19 years ago, I stumbled on

a position with Waikato Business

News and was ready to

leave the little ones a few days

a week, get out of the house,

meet some people and get back

into the industry I loved.

Three months later we

bought the title. WBN has

gone from strength to strength,

increasing turnover over which

meant huge confidence from

advertisers and readers. We

expanded the stable of publications

and, just as importantly,

grew WBN from 16 pages to

the 52 pages it is today.

We have been lucky to have

some of the best editors, young

journos, columnists, sales

execs and graphic designers

- together they have created a

well-read and respected market

leader in WBN, along with

other publications, Showcase

and Agribusiness News.

In recent years a matrimonial

split led to a restructuring

of the business. We are using

the services of a voluntary

liquidator to help with the process,

which is well underway.

My new company DP

Media, which acquired the

above titles, is solid, and continues

to employ and work

alongside the best.

We have exciting plans for

the future, some of which will

be shared at a celebration early

next year of our shift into our

fabulous new premises.

The model won’t change

- print is a highly trusted

medium, and we will continue

to be a must-read for the business


I feel especially confident

about the future success of our

business because I have some

of the most reputable accounting,

banking and law professionals

working alongside me,

a decision I am very pleased I

made at the startup of the new


I would like to thank all our

very loyal advertisers, readers,

columnists, past and present

employees and new accountants

- the success of Waikato

Business News could not have

been possible without you.

So thank you and watch

this space - it’s going to be an

exciting and fruitful journey.

Apartment living taking off

From page 3 so it ends up being more like 70

percent owner-occupied.”

development. That’s where we Yeoman says he sells

will get the scale we need. And

that’s where we will, I believe,

get more affordable pricing for

a wider range of buyers.

“The question is, how can we

work alongside developers to

get more apartment complexes

built? We need to be partnering

with landowners and businesses

and residents, otherwise none of

these strategies will work. This

is not a city council strategy -

it’s a city strategy.”

Yeoman, who also develops

elsewhere in Hamilton and in

Auckland, says he sells almost

all his properties off the plan,

and 15 Vialou is already sold


He says about 40 percent

of the 12 two-bedroom townhouses

at 1 Vialou sold to owner-occupiers.

“Typically, what I have

found over the years is you get

about that sort of mix. Then,

over a period of two or three

years, the investors sell and

owner-occupiers come along

entirely to Kiwis, often second

generation with their origins

in areas of the world - whether

Asian or European - where

apartment and townhouse living

is common.

“And then you've also got

millennials coming through.”

The 29 properties at 15

Vialou Street will be a mixture

of one-bedroom and two-bedroom,

and the complex is likely

to be finished next spring.

There will be just 23 carparks,

after Yeoman found the

absence of carparks at 1 Vialou

was no barrier to buyers. He

points to Lime scooters, Uber

and Loop carshare as good,

versatile options. “Or if you

want to go away for the week,

you go down the road to the car

rental place and hire a car for

the week.”

Yeoman has also moved into

the Auckland market as Hamilton

land prices have “escalated”

over the past year. “The Auckland

market has been a little

subdued over the last couple

of years, and we've managed to

take out some sites at some very

good prices and be able to do a

lot of townhouses.”

Yeoman says he would be

interested in further Hamilton

CBD development if the opportunity

presents but that partly

depends on the rising cost of


“I really enjoy developing,

I really enjoy doing what I'm

doing. But at the end of the day,

you've got to bring in the economics

of it,” he says.

“The developments that we

have done in the city, we were

lucky to get it within that period

of time where council was very

supportive of that. We would be

looking to the council to see if

they can continue the development

contribution remissions so

that they can encourage more


Taylor says further development

contribution (DC) remissions

in the CBD aren’t necessarily

the answer. “We already

have a situation where developers

get two thirds DC remission

in the CBD and the council will

decide whether these continue

or get phased out at the next

Long Term Plan in 2021. Personally

at this stage I favour

retaining them but will keep an

open mind.”

Mike Callagher, of Cornerstone

Developments Waikato,

is positive about the industry

and the city but agrees that rising

land prices are an issue. “At

the moment, land's very hard

to find, especially because the

prices have just gone absolutely


He recently completed a

townhouse development at

Hunter Street on the southern

fringe of the CBD and has just

secured resource consent for a

major apartment development

in the central city.

Like Yeoman, he sells virtually

everything off the plan,

which he says is useful given

the time it takes to get consents.

“We've got to be sort of six

months ahead of the next project

so that we roll into it,” he


“They say they're getting rid

The townhouses at 1 Vialou were

fully sold before completion.

of red tape but all they do is ask

for new things every time.”

He cites a recent consent

which should have taken 20 or

21 days but which had a couple

of weeks added because of a

request for information. “It's all

good, I mean, it's fine, but we

just have to plan so much further

forward now.”

Both Neale and Williams

expect a boost for CBD retail

and hospitality from the

increase in central city residents.

“In particular hospitality

supports population growth;

therefore, as the market continues

to grow so will the offerings,”

Williams says.

Neale points out pedestrian

counts over the last 12 months

are already 4.8 percent higher

than the year before. He says

Hamilton is increasingly topical

in conversations with corporates,

central government and

retail brands.

Born and bred in Hamilton,

Mike Callagher develops only

in the city.

“At the end of the day, you

know, we're an awesome city.

Our growth is massive and

we're such a central place to


6 WAIKATO BUSINESS NEWS November/December 2019

DHB staff

begin shifting

Waikato DHB staff have begun

moving into the former Famers

building on the corner of

Alexandria and Collingwood

Streets. The move will be

done in stages, with 750 staff

expected to move into the

two-level “Waiora CBD” support

centre over a six-month period.

Services will include information

systems, health share, payroll,

accounts, public health strategy

and funding, and a number of

community focused services as

well as Disability Support Link.

Transport hub


A sod-turning ceremony

officially launched the start of

construction for the Rotokauri

Transport Hub, which will

be a key connection for

the Hamilton to Auckland

passenger rail service, and a

link in the city’s bus network.

Labour MP Jamie Strange,

Hamilton Mayor Paula

Southgate and local iwi were

joined by other stakeholders

at the ceremony. Once

completed the Hub will include

a park and ride facility for rail

and bus passengers, including

mobility spaces, electric

vehicle charging spaces, drop

off and pick up zones and taxi

stands. The total project cost

is $29M, of which $18.5M is

contributed by government.

The new passenger rail service

is scheduled to start in mid-


Support for Māori

tech entrepreneurs

The search is on for the next

kapa (group) of Mā ori tech

entrepreneurs, innovators

and start-ups to take part in a

unique kaupapa-led business

accelerator programme. Kō kiri

is an intensive three-month

programme for start-ups that

have high-growth potential.

Up to 10 successful teams

will receive mentoring,

education, founder capability

development, and networking

opportunities, as well as a

start-up grant of $10,000.

Te Wā nanga o Aotearoa has

partnered with Callaghan

Innovation and industry

leaders in the Mā ori economy

to deliver the programme.

Applications opened on

December 1 and successful

applicants will be announced

in February before the

programme kicks off in April.

Fieldays sets marker

for next 25 years

You know the one about today’s news being

tomorrow’s fish and chip wrapper? This one is

about today’s news being 2044’s artefact.


copy of Waikato Business

News will be

among the items buried

in a Fieldays time capsule in

December, to be relifted in 25


The Fieldays version of this

year’s WBN will share space

with a USB of Mystery Creek

Magic, a book co-authored

by Geoff Taylor and Richard

Walker marking 50 years of

Fieldays, as well as copies of

programmes from 25 years, an

exhibitor handbook and a staff

From the editor

Kia ora

I had the pleasure

just over a year ago of

interviewing Dave Connell,

managing director of Connell

Contractors, the company he

and his wife Margo had set up

in 1985. The occasion was his

being made a life member of

Civil Contractors New Zealand.

It was a richly deserved

accolade, I discovered, as it

came after Dave had played

a pivotal role in transformational

changes to the industry,

including the formation of a

single body and the introduc-

photo – along with assorted

letters from invited writers

answering the question: “What

will New Zealand look like in


The capsule, which will

also include other newspapers,

will be filled and sealed at this

year’s Fieldays Society AGM

on Thursday December 5, and

will be lowered into the ground

the following week.

The capsule will be down

for 25 years and will be lifted at

the 2044 AGM.

tion of a trade qualification.

These were major accomplishments.

What impressed

me most from the hour I

spent in his company - apart

from his admirable openness

- was his focus on strategic

thinking. That saw Connell

Contractors turn its back on

commercial contracting to

focus solely on civil contracting

after the GFC crash,

allowing them to take a much

more planned approach. It

also saw them seize the challenge

of setting up in Christchurch

post-earthquake and,

It will also include letters

buried with the last capsule and

a mobile with both Fieldays

and Equidays apps on it plus

charger. In an astute piece of

future proofing, the organisers

will include instructions for the

phone and apps’ use. Not only

that, but a Greta Thunberg dissertation

on climate change will

be among the artefacts.

Meanwhile, 2019 was a

strong year for Fieldays as the

event generated $549 million in

sales revenue for New Zealand

firms, with $183 million going

into the Waikato region. The

national figure is an increase of

more than $50 million on last

year’s figures.

Based on the official event

perhaps most tellingly, establish

an independent board in

2011 which has helped them

through some testing times.

attendance figures for 2019 of

128,747, each person though

the gate contributes on average

around $4200 to the economy.

The figures come from an

Economic Impact Report conducted

by Dr Warren Hughes

of the New Zealand Institute for

Business Research at the University

of Waikato.

New Zealand National Fieldays

Society general manager

of commercial Nick Dromgool

said the numbers were encouraging.

“We heard from several

of our bigger exhibitors that this

Fieldays 2019 drew the crowds

and posted impressive figures.

was a good year for them so it’s

great to have this backed up by

the numbers,” Dromgool said.

The report states that more

than 2000 full-year jobs have

been sustained in the New

Zealand economy from the

2019 event with almost 900 in


A total of $247 million of

additional GDP was generated

for the New Zealand economy

which is an increase of $21 million

on the previous year. $80

million was added to Waikato’s


A year after interviewing

Dave, I was delighted to see

Connell Contracting named

Supreme Winner of the Westpac

Waikato Business Awards.

When he spoke to Waikato

Business News in the aftermath

of the company’s latest

impressive achievement, he

made it clear there have been

some challenging times. But

their focus on strategic thinking

has paid off for them, and

they are eyeing a bright future.

I have also had the pleasure,

since the awards, of

interviewing Tesh Randall

from Raglan Coconut


It was heartening to talk

to a woman from a new generation,

one who genuinely

cares about the environment

and puts her business where

her mouth is, paying the living

wage as a minimum and

achieving carboNZero accreditation.

She is an entrepreneur,

an environmentalist and a successful

businesswoman, all at

the age of 29. Watch for our

more extensive story on her in

the new year.

Congratulations to all the

awards finalists and winners;

they were a truly impressive


Ngā mihi nui

Richard Walker




WAIKATO BUSINESS NEWS November/December 2019


Company-X presents innovation award to

Netball Waikato Bay of Plenty

It’s all about innovation at Company-X.


Hobbiton Movie Set

themed premiership

netball game that saw

ticket sales rocket by 84 per

cent won Netball Waikato

Bay of Plenty the Company-X

Innovation Award.

For the first time in franchise

netball history, the

Waikato Bay of Plenty Magic

team wore a special one-off

Hobbiton themed dress for the

June 2018 game for the Hobbiton

Movie Set Cup, a carved

wooden trophy.

The experience was

repeated in 2019.

Company-X co-founder

and director David Hallett presented

the award to Netball

Waikato Bay of Plenty chief

executive Rohan West at the

Westpac Waikato Business


“Innovation is a really

important part of regional economic

development,” Hallett

said, as he presented the award

at Claudelands Event Centre

on November 15.

“Innovation is what makes

our region prosper and grow.

Innovation is a core part of

Company-X. It’s what drives

us and that’s the reason we are

proud to sponsor the Innovation

Award.” Hallett said.

Claudelands Event Centre,

which hosted the Waikato Bay

of Plenty Magic and Northern

Mystics game, was flanked

by Hobbiton Movie Set vehicles

and the foyer had a hobbit

hole and garden built within

it. A poster was given to all

attendees, and a dozen Hobbiton

Movie Set staff and fiddler

interacted with attendees in


Hobbiton market place

stalls were set up in the

entrance to corporate hospitality

and each corporate hospitality

guest was given a Green

Dragon Pub beer mug.

The corporate hospitality

area was fully themed with

Hobbiton furniture, crockery,

cutlery, glassware, menus and

special Hobbiton beer.

Even the Sky Sports com-

Software specialist Company-X

has taken home

its second Reseller News


Reseller News editor Leon

Spencer presented Company-X

co-founder and director

David Hallett with the Innovation

Award for an Independent

Software Vendor on

October 23.

The award recognised the

work Company-X had done

in developing a voice-activated

auditing application

for state-owned-enterprise


The application runs on

the RealWear HMT-1 headmounted

tablet and enables

AsureQuality’s inspectors to

comment, take photographs

and capture video during an

inspection by voice alone.

Company-X won the

Reseller News Homegrown

Innovators Independent Software

Vendors Award in 2017

after receiving rave reviews

mentators entered into the

spirit of the day, dressing as

elves and dwarfs.

Westpac Waikato Business

Awards judges described Netball

Waikato Bay of Plenty as

an “outstanding entrant, who

took a near loss of a sponsorship

revenue stream and turned

it into one of the best promotion/events/games

in their

organisation’s and in New Zealand

sporting club history”.

To be a category

winner with the

calibre of Waikato

businesses in the

mix is a massive

and quite humbling


for us.

They said the Hobbiton

game was a “turning point in

their revenue and profitability,

which has opened up more

doors and new sponsors who

now see the club as a ‘we can

do it’ opportunity.

“A great case study for

pushing marketing boundaries

and reaping the rewards.

“Very good and creative

approach to brand awareness

and ‘customer’ participation

with collaborative approach to


West said Netball Waikato

Bay of Plenty was delighted

and a little stunned by the


“To be a category winner

with the calibre of Waikato

businesses in the mix is a

massive and quite humbling

achievement for us,” West said.

“Partnering with Hobbiton

GAME ON: Netball commentators Courtney Tairi

and Jordan Vandermade get into the spirit of things

dressed as dwarves at the inaugural Hobbiton Movie

Set Cup. Photo: Michael Bradley Photography.

Movie Set has been a revelation

for us and has helped

in our drive to be an innovative,

flexible and can-do


“They, along with the

team at Claudelands Arena,

have helped take Magic home

games to another level in

the past couple of years, and

we look forward to creating

even better game-day experiences

for our supporters and


Company-X wins another

Reseller News Innovation Award

from Silicon Valley multinationals

and the Waka Kotahi

NZ Transport Agency for software

designed and delivered.

The One Network Road Classification

Performance Measures

Reporting Tool developed

for the transport agency

by Company-X also won the

Road Infrastructure Management

Forum Awards in 2017.

AsureQuality science and

technology advisor Dr Harry

van Enckevort was pleased to

hear of the latest win.

“With our strong focus on

innovation and technology,

AsureQuality has enjoyed collaborating

with Company-X on

various projects,” van Enckevort


“They always strive to

deliver the right solutions for

our needs. It’s great to have

their achievements, including

our voice-activated auditing

application, recognised – congratulations

to the team!”

Company-X augmented and

virtual reality specialist Lance

Bauerfeind was “exceptionally

happy” with the award.

“It shows that Company-X

is out there, on the edge, when

it comes to developing new

solutions,” Bauerfeind said.

“We have a really good feel

of the augmented and virtual

reality segment of the industry

and what works and what

doesn’t. We are able to analyse,

pivot and keep our fingers on

the pulse as we help bring efficiencies

to business.”

Company-X co-founder and

director Jeremy Hughes said

the work done for AsureQuality

was a great example of how

the evolving and highly specialised

technology could add

amazing value to a business.

Hallett said: “Winning a

Reseller News Innovation

Award really does demonstrate

that we are delivering

on our promise of Silicon Valley

savvy with a Kiwi can-do


Doing what

you’ve always

done, gets

what you’ve

always got.

Innovation opens new doors

to new opportunities.

8 WAIKATO BUSINESS NEWS November/December 2019






Something new

for landlords

Recently we have seen a change

in behaviour from tenants and it

will be interesting to see how this


I recall it first happening earlier this

year, but since then it has become an increasingly

regular occurrence, from larger

corporates and government entities to

small independent businesses.

Landlords have always conducted due

diligence on tenants in terms of their track

record, credibility, business planning,

funding etc – and looked to mitigate any

risk, often via way of personal or bank

guarantee, or other creative means, for

tenants that do not have proven track records.

The ‘something new’ for landlords,

is that tenants are now more and more

progressively undertaking due diligence

on their potential landlords, wanting to


• What is the landlord like as a person -

are they fair?

• How responsive are they when a

building issue occurs?

• Are they experienced landlords?

• Do they use a property manager?

• How easy are they to work with to

ensure we get an outcome that suits

our business?

• What do you think their existing or

previous tenants would say about


It would be fair to say that agents are

often reluctant to put tenants and landlords

in a room together before the lease

is signed, in case there is a clash of personalities

and it all turns to custard.

More regularly over the last six months

or so, when deals have looked difficult,

but where we have seen that the landlord

and tenant are of a common ilk and there

should be a deal to be done, we have arranged

a face to face meeting to resolve

any issues.

There are still landlords and tenants

who do not want to meet the other party,

and that will never change, but the tide is


In fairness, the majority of (but certainly

not all) landlords that we are fortunate

enough to deal with, are good genuine


At the end of the day, the landlord

wants a reliable long term tenant that is

successful and therefore pays the rent on

time – the flip side is that tenants want a

landlord who is fair and solves any building

issues immediately (in my experience,

predominantly relating to water leaks and

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

air conditioning).

I recently attended a meeting with a

developer and a well respected tenant –

the tenant had met with several other reputable

landlords in their quest for a new

premises, but it was interesting to see that

they connected much better with this particular


It almost exclusively came back to

their philosophical alignment as people

and what a relationship between the developer

and tenant should look like – the

commercial terms were very much secondary

in this situation.

In another meeting last week, again

with a well respected tenant, one of the

main factors in them considering a move

was their non-alignment as people with

their current landlord – the tenant was

hesitant to see them building a long-term

relationship and they wanted to be a longterm

tenant, with a successful business.

Interestingly, one of the initial impressions

that tenants get from landlords is the

external appearance of the property and

how well maintained it is.

I am constantly surprised at the number

of poorly maintained buildings – often

from out of town owners who are irregular

visitors to Hamilton and are therefore

treating the property as a passive investment

(which it is not).

It doesn’t take a lot to have the gutters

cleared and the front of the building

cleaned once a year or repainted when

necessary – I am sure if they were tenants

in the building, their expectations would

be much greater.

So my plea for 2020:

To tenants and landlords – work together

for good outcomes.

To some landlords – make an effort

to present you building well, both for the

tenants and for the many Hamiltonians

who drive past it on a daily basis.

Little known fact: New Zealanders

love their cars! 2.5 million cars for 4+

million people (including the kids) makes

New Zealand’s car ownership rate one of

the highest in the world.

NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz



Momentum Waikato

Showcase highlights

community work


Momentum Waikato Chief Executive

It was with much joy that Momentum

Waikato was finally able to declare

the Waikato Regional Theatre project

‘live’, following the Prime Minister’s

announcement at Embassy Park of our

successful Provincial Growth Fund (PGF)


Since that pivotal moment,

the outpouring of support

and well-wishes we’ve

received from across our community

has been quite humbling.

But we still have much

immediate work to do to confirm

the project’s budget, the

pricing on its design details

and its resource consent, ahead

of getting underway with construction

in the first quarter of


The Waikato Regional Property

Trust, which will own the

theatre on behalf of the community,

will soon be completing

the land transfers, tendering

and contracting the build, setting

up the operating companies

to deliver shows, educational

programmes and promotions,

and beginning the search for an

inaugural general manager.

Meanwhile, the development

team for the adjacent new

Victoria Developments hotel

slated for the Victoria Street

side of the site will be finalising

its design and engaging with

prospective accommodation


A two-year build followed

by a ‘soft opening’ phase while

systems are being commissioned

and staff trained means

the grand premiere opening of

the Waikato Regional Theatre

is currently scheduled for April


It is a good time to revisit the

‘why’ of this transformational


Founders Theatre was closed

due to safety concerns in 2016,

and subsequent estimates had

the basic repair bill at upwards

of $30 million. After public

consultation, it was determined

that if Hamilton City Council

could cap its contribution at

$30 million, then building a

new multi-purpose performing

arts centre would be preferable

to refurbishing an end-oflife

building that did not meet

modern standards for acoustics,

sightlines, stage space, flexibility

of operations or the range of

performance types able to be

well hosted.

That is when Momentum

Waikato offered to take on the

mission of coordinating the

planning and development of

the new theatre as a transformational

project for Hamilton,

its CBD and the wider Waikato.

The process that followed

included the consideration of

25 potential sites across the city,

tested against a list of primary

and secondary criteria shaped

by public feedback and the

city’s plans and policies.

Some have queried the

resulting selection of the old

Hamilton Hotel site at the south

end of Victoria Street, asking

why we wouldn’t just rebuild

on the Founders’ site. If the new

facility was simply to continue

to provide the same functions

and role as the Founders, that

may have worked, but the new

location will achieve so much

more for the city and region.

The chosen site takes up the

entire block between the Riff

Raff Statue in Embassy Park

and Sapper Moore-Jones Place,

from the main street down to

the river reserve - it is larger

area than the Founders’ footprint,

with enough room for

both the theatre and the adjoining

boutique hotel.

This development will turn

the central city to the river and

revitalise the south end as a

full spectrum hospitality zone.

It will be a significant upgrade

for Hamilton and Waikato’s

offering to both regional visitors

and international tourists,

a prospect which has already

led to the new hotel next door

being planned and the potential

for a second in the city now

progressing. It will provide a

venue that will catalyse the creative

sector’s growth across the


Most importantly, we are

working with mana whenua

and iwi on cultural design

integration, so the theatre is

a place of welcome that tells

the stories of the awa and the

heritage of the site.

The economic return from

both the Waikato Regional

Theatre and the adjoining hotel

will be around $13 million per

annum, with 170 construction

jobs in the first two years and

an estimated 48 new permanent

full-time jobs and 30 part-time

jobs once both are open.

The joint capital development

of $103.9 million - $73.9

million for the theatre and $30

million for the hotel - is a prime

example of how a segmented

public commitment can prompt

private investment and further

economic activity, the very

purpose for which the PGF was


Parking is often mentioned

as an issue with the planned

site. There is in fact the same

amount of car parks available

within the immediate area as

Founders, but with far more

lighting and security. When

we have spoken to people and

present to groups, it has become

apparent that the concerns are

less about parking per se and

mostly about access for those

who have difficulty walking

any distance. So yes, there will

be drop-off and pull-in spaces

and we are looking at how

office parking being available

in the evening and shuttles from

car park buildings might play a


The Waikato Regional

Theatre is a true partnership

approach to delivering civic

assets and a model that we

believe can be applied across

the country. The mixture of

local council budgeting (Hamilton

City Council $25 million

and Waikato Regional Council

$5 million), central government

support via the PGF ($12 million),

charitable funding via

Trust Waikato ($15 million),

New Zealand Lotteries ($4 million)

and local philanthropic

and corporate gifting ($8 million)

has got us to the starting

line. Now just the last $5 million

needs to be found, which

will be done via commercial

sponsorships and our upcoming

‘Share the Stage’ community

fundraising campaign – see


If you want us to present

to your group or organisation

on the Waikato Regional Theatre,

its delivery model and/

or Momentum Waikato’s core

work of delivering a regional

endowment fund of $300 million

in thirty years, please make

contact with us - momentumwaikato.nz/contact.

Thank for your support


Amber Lenihan says there

was a lot of trial and

error along the way to

establishing her perfumes.

A nose for it


Amber Lenihan has a keener sense of smell

than most people. It’s something she’s

worked at; growing up on a Martinborough

winery, then studying oeneology and

viticulture, and becoming proficient in wine

evaluation when she worked in London as

a sommelier. Today, that talent for “scent

recognition” has seen her launch a new

business - Circe perfume.

It’s been a lesson in

patience, determination

and endurance, but what

Lenihan has now is a natural

perfumery, products that

avoid the chemicals and synthetics

that go into most mainstream


It was something she’d

wanted to do for a long time

and with encouragement from

family and friends she started

studying natural perfumery


“It’s a hard skill to learn

because smell is not a sense

we’re encouraged to use as

much as the others. I’ve been

lucky - my parents were keen

gardeners and taught me about

plants and identification, and

growing up on the vineyard

and in the garden encouraged

me to develop my scent memories

from a young age.

“But there’s still been a

lot of trial and error along the

way, learning all about blending

and how each raw material

sits in a blend.”

Creating a perfume

involves a lot of different processes.

“A big part for us is

sourcing certified pure ingredients

from New Zealand

and overseas. They make up

between 20 percent and 30

percent of the finished perfume.

They’re arranged as a

composition of base, mid and

top notes, a bit like arranging

a piece of music. We then

blend this with natural grain

alcohol and water to create

the finished perfume. There’s

the creative aspect too, where

I create the initial blend, procurement,

packaging and marketing.”

Lenihan has a large range

of plants in her Frankton garden

and, where she can, uses

native New Zealand plants

that she steam distills, or uses

in tinctures for R and D, such

as manuka honey, kawakawa,

kowhai and harakeke.

There was no established

perfume industry in New Zealand

when Lenihan started

Circe, so the challenge was

first to find credible and ethical

suppliers of the niche

products she needed. It took

18 months to decide on and

have the bottles shipped from


“And then because perfume

has alcohol in it, it’s

considered a dangerous good

and finding a logistics company

to move it for a reasonable

cost was almost impossible.

It’s taken two years, but

now we have dangerous goods


Circe (pron: Sir-see) is

based in Frankton and at the

moment it’s Lenihan and

her partner Tim dealing to

all aspects of the business.

Much of their product is sold

at expos, markets and online.

Next year, the focus will be

on building Circe’s wholesale

network and exploring offshore

opportunities, developing

a plan to scale the business

and executing that plan.

Meanwhile Lenihan would

like to see more widespread

information and education

about perfume in an industry

she says is largely unregulated.

“At Circe we believe in

transparency so we list all

ingredients on our website.

Currently, the industry only

has to label their ingredients

under ‘fragrance’ or ‘parfum’

under the guise of trade

secret. We believe that by

listing our ingredients it gives

our customers confidence in

what they’re buying. We’ve

also worked with suppliers to

make sure our packaging is as

sustainable as possible.”

(And in case you’re wondering,

Circe was a Greek

goddess/sorceress who created

potions using plants.)

Experience care as it

should be, experience

the Braemar way.

Braemar Hospital is one of the largest

private surgical hospitals in New Zealand,

and it’s here in Hamilton.

With more than 100 world class specialists,

10 state-of-the-art operating rooms, 84 beds

including 32 private rooms, at Braemar

you’ll receive the highest level of care.

Choose the very best.

Choose Braemar.


Waikato Branch – Upcoming events/courses

The Institute of Directors supports

and enables directors to add value

to their organisations and wider

communities and prepare them to

positively transform the future.

Governance Development Programme

The Governance Development programme is returning to the Waikato, in April 2020.

Learn how to apply the principles of governance in organisations in this short-session

course. You will hear the personal experiences of directors and board chairs, shared by

facilitators and fellow participants.

Express your interest in the programme to Megan Beveridge, Waikato Branch Manager,

The Institute of Directors.

Megan Beveridge

Branch Manager


021 358772


Waikato branch is kindly sponsored by:


10 WAIKATO BUSINESS NEWS November/December 2019

Investment fund aims for community good


A new impact fund backed by WEL Energy

Trust is ready to invest, and Waikato

businesses may be in line to benefit.

The Tauranga-based Purpose

Capital Impact Fund

has reached its first close

target of $20 million, with WEL

Energy contributing $5 million.

With a focus on social and

environmental problems, potential

opportunities could include

regenerative agriculture on

dairy farms, urban transportation,

green housing and social


A typical recipient is likely

to be generating income and

looking to fund growth, perhaps

with a technology it believes

is scalable, said WEL Energy

Trust chair Mark Ingle.

“It’s businesses that will

potentially create jobs in higher

needs areas, so there’s a social

benefit associated with this business

being located there,” Ingle


“It could be businesses that

are early stage in testing new

technology which, if successful,

will provide benefit. So there’s a

It’s been a great

challenge but the

commercial sector are

very open to the idea

of impact investing.

potential risk associated with it,

that your traditional investors or

certainly your banks wouldn’t


The concept of impact

investing is still new in New

Zealand, he said.

“The main reason that we’re

supporting this one is because

we invest currently offshore,

as a lot of foundations do, and

we’ve said, well, why wouldn’t

we be investing in something

that provides a yield, but also a

social or environmental benefit?

“The way for us to challenge

the traditional investing is

for us to put our money where

our mouth is and get in behind


“Purpose Capital is the first

of what we would expect to be

further funds of that type, some

of which will have a specific

regional focus.”

The $5 million commitment

will be invested over several

years, as Purpose Capital finds

businesses to assist, and the

trust is set to take a lower rate

of return for the sake of the benefit

to the community. It will

continue to hold a diversified

investment portfolio.

The fund was launched in

March by Bill Murphy, founder

of Enterprise Angels. Along

with WEL, it has attracted the

Tindall Foundation, K1W1,

BayTrust, TECT and private

individuals and family trusts as


It will remain open for further

investment and is aiming to

reach $30 million. It will focus

predominantly across the central

North Island but will consider

investments outside that


Murphy said he was inspired

by the success of impact investing

overseas and felt he was

well placed to introduce the

concept here.

“I felt very excited and

somewhat intimidated by the

opportunity to be part of getting

it going in New Zealand,” he


“It’s been a great challenge

but the commercial sector are

very open to the idea of impact

investing. They firmly believe

that taking commercial business

and investment disciplines

and applying those to social and

environmental change will yield


Fund directors include Gallagher

Group executive chair

Steve Tucker.

The challenge now is to

find the right projects to begin

investing in, Murphy said.

“Given the immaturity of the

eco-system for impact investing

in New Zealand, we are having

to go look for opportunities and

help shape those for investment.

We can’t simply sit back and

wait for things to come to us.

We have to be aware of aspirational

social and environmental

changes out there and engage

with them.”

The philanthropic sector,

and the contacts they have, will

be invaluable in this regard, he


Bill Murphy says the challenge

now is to find the right projects

to begin investing in.

WEL looks for systems change

The WEL Energy Trust investment in the Purpose

Capital Impact Fund comes about four

years into a new strategy, trust chair Mark

Ingle said.

“The strategy that we've developed is

really about, if we're going to invest money in

the community, how do we make it as meaningful

as possible?”

He said the way to do that is take a leadership

role and invest or grant in ways that create

systems change for better outcomes.

“It's an ‘and’ strategy, not an ‘or’ strategy.”

he said. “If you're not investing in [changing]

the system then you're not going to achieve

any long term change.”

That also sees WEL take a central role in

the Waikato Wellbeing Project, which aims

to establish a set of sustainable development

Mark Ingle says a typical recipient of the

impact funding is likely to be generating

income and looking to fund growth.

goals for the region, as well as the trust being

instrumental in the establishment of economic

development agency Te Waka.

When it comes to grants, with about $4.5

million to disburse annually, the trust is similarly

looking for impact with its community


It is also offering separate vital impact

grants for projects around housing affordability,

availability and quality. “We've got a

$500,000 fund, which is by invitation. People

give us a one-pager about their project, and

it has to be focused on systems change so it

has to be at a higher level, has to show there's

collaboration across different groups, and it's

about removing silos to say, actually, how are

we all working together to find sustainable


Thank you to everyone who supported the Fine Homes Tour

and helped raise $118,500, which we have gifted to three

important causes:

Child Cancer Foundation, the Stroke Foundation

and Look good feel better.


WAIKATO BUSINESS NEWS November/December 2019


Tompkins Wake a winner at law awards

Tompkins Wake has been named the

mid-size law firm of the year at the 2019

NZ Law Awards and chief executive Jon

Calder named the managing partner (chief

executive) of the year ( BY JOSH MOORE

Josh Moore is the head marketing fanatic at Duoplus, a

Hamilton-based digital marketing agency that helps clients

across NZ grow faster. www.duoplus.nz

on a different target audience.

The spend was evenly split

between two campaigns, but

one campaign was returning

15 times more in online sales

than the other – for the same

ad spend!

Which campaign would you


To give you more specific

numbers, the first campaign

was barely breakeven with a

return on ad spend of 135 percent

- so for every $100 spent

it produced $135 in revenue.

This didn’t quite cover the cost

of the product and the ad management


The second campaign had

a 2093 percent return on ad

spend – producing an enormous

$2093 in revenue for

every $100 on ads. What a difference!

If you had to decide how to

increase sales from the Facebook

campaigns, at first the

answer might seem obvious:

Turn off the first campaign and

pour all of that ad spend into

the second campaign.

But the truth is, if we did

that on this campaign, the

sales would quickly dry up

altogether and you’d be left

with revenue figures looking

as empty as your Google Plus

news feed.

The crucial piece of information

I left out when presenting

the above figures was the

purpose and audience of the

two campaigns.

The first campaign was

our “outreach” campaign.

The purpose of this campaign

is to put our client’s unique

product in front of new people

who haven’t seen the product

before and haven’t visited the

website to learn more. When

setting up this campaign we

selected a range of interests

and different targeting methods

to tell Facebook who we’d

like to show the ads to. This is

known as defining the “audience”.

We then excluded from

this audience anyone who had

previously visited the website,

or interacted with our other


By doing this we knew we

were advertising to new people

– which is why we called

this our “outreach” campaign.

The intention was to put the

ads in front of new people,

to see if they were interested

enough to click on the ad to

find out more.

Sometimes people would

buy straight away when they

clicked on ads in this campaign,

but very few - which is

what gave us the anaemic 135

percent return on ad spend.

The second campaign – the

big performer - is our “remarketing”

campaign. Remarketing

is the ability to show ads

specifically to people who are

previously visited the website

or engaged with the page on


The reason this campaign

performs so strongly is that it

is showing ads specifically to

people who have previously

clicked to view the website,

or engaged with the Facebook

ads, but haven’t yet purchased.

This is incredibly powerful

because we know these users

are already interested enough

in the product to click and

learn more. Now they just

need to be convinced that this

specific product is the solution

they should buy.

This can be done by showing

a variety of ads to connect

with the different types of

buyers and build strong topof-mind

awareness. We show

testimonial ads of other happy

customers to build credibility.

We show “How it works” ads

that link to detailed information

about the product. We

show punchy benefit-packed

video ads that heighten


With this multi-touch

approach, these potential customers

step through the buyer

journey. They start with not

even knowing about the product.

Then they know about

the product but are not ready

to buy. Finally, they become

convinced and become a customer.

In this way the two campaigns

work together. The

outreach campaign gets a few

direct sales, but its primary

responsibility is to fill up the

remarketing audience with

people who have shown some

interest. The remarketing campaign

then closes the deal.

If the outreach campaign

was to be turned off, because

it has far lower returns, the

remarketing audience would

stop having any new people

added and within a short

period of time the sales from

the high performing remarketing

campaign would dry up.

Clever digital marketing

has both outreach campaigns

and remarketing campaigns

working together. Instead of

assessing the return on ad

spend individually per campaign,

it is much more important

to look at the purpose of

each campaign, how it fits

into the customer journey,

and measure the return on ad

spend overall. When it all fits

together well, it’s a very good




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known as the leading

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quality conferences,

functions and major

events for over

50 years,


In our sixth decade we

continue to evolve and

develop but the key

difference is still

always on the plate,

our creative and



We’re also very good

at managing all the

details that can turn

one-off functions or

complex conferences

into world class,



Coffee fuels tech meeting



with a difference

took pride of

place at a November

IoT Waikato tech meetup.

Jason Catchpole from

UneeQ and Jeremy Wilson

from Jade introduced what

was billed as the world’s

first digital human barista

at the event. The collaborators

had set themselves

a two-week challenge of

creating a digital human

who can take a coffee order

through natural conversation

and make it on the

spot. The event also heard

from NZTech chief executive

Graeme Muller and

TIN managing director

The Waikato branch of ExportNZ held its

Christmas party at Ibis Tainui Hotel.

Greg Shanahan, as well

as Te Waka chief executive

Michael Bassett-Foss

who launched the Digital

Waikato 2025 strategy. IoT

Waikato is a Wintec initiative.

CultivateIT is a collaborator

along with Vision

College and the University

of Waikato.

1. Jason Catchpole from UneeQ and

Jeremy Wilson with their virtual


2. Murray Pearson and David Hallett.

3. Alison Marshall and Elna Fourie.

4. Stephen Barnett and Jack Ninnes.

3 4



Celebrating a busy year



1. Zac Dooley and Jamie Strange.

2. Amber Woodward, Jordan Cox

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3. Tony Kane and Sharon Robertson.

4. Nicola Wetere and Jayne Perry.

5. Carey West and Jeremy Hughes.

3 4 5

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WAIKATO BUSINESS NEWS November/December 2019


Waikato tech firms shine


Waikato firms Gallagher Group and

The Instillery have won accolades in a

prestigious New Zealand report as the tech

export industry booms in New Zealand.

Gallagher was named one

of the top 10 companies

to watch in this year’s

TIN Report, while The Instillery

was one of 10 scale-ups


For The Instillery, the recognition

came the day before

Prime Minister Jacinda Ardern

visited its Hamilton


Produced by the Technology

Investment Network, the TIN

Report monitors the performance

of New Zealand’s 200

largest technology exporters

in the areas of information and

communications technology,

high-tech manufacturing, and


The EY Ten Companies to

Watch list ranks New Zealand

companies by both growth and


Gallagher was 10th for

growth, and was once again

named fifth for revenue, holding

its position as the highest ranked

Hamilton is contributing

significantly to helping

New Zealand’s technology

sector grow bigger than

the dairy sector in three to five


The prediction of an explosion

of growth in technology

exports comes from Technology

Investment Network

managing director Greg Shanahan

in the wake of the TIN

2019 report which detailed a

record year for the New Zealand

technology sector.

“The gap between TIN200

companies and tourism has

closed by about $1 billion [in

2019] and we think that technology

will become New Zealand’s

largest export sector in

three to five years’ time,” Shanahan

told the New Zealand


The TIN Report monitors

the performance of New Zealand’s

top 200 largest technology

exporters. The report

includes information and

communication technology,

high-tech manufacturing and

biotechnology businesses in

privately-owned tech exporter.

“We’re thrilled to be ranked

fifth for revenue in this year’s

TIN200 and to see the momentous

growth of New Zealand’s

technology export sector

over the last year,” said Kahl

Betham, deputy chief executive

and executive director at


“We will continue to make

significant investment in our

in-house R&D programme and

take New Zealand made technology

to the world.”

The Instillery was fifth on

the list of top 10 Absolute IT

Supreme Scale-Ups, which

are the Next100 companies

(ranked between 101-200 in the

TIN200) with the largest revenue

growth in the past year.

Chief executive Mike Jenkins

said the recognition for his

company came before its recent

merger with Origin IT and he

says the top 100 is in their sights

next year. He anticipates more

Prime Minister Jacinda Ardern visiting The Instillery.

its definition of technology


The report is indicative of a

much larger technology sector

with many more players than

it takes into consideration.

So the numbers would be

much bigger if the revenue of

smaller technology companies

with a combination of Silicon

Valley savvy and a Kiwi

can-do attitude were taken

into consideration.

Small technology specialists

play a huge part in supporting

the bigger companies,

providing skills and services

that enable them to stay at the

tops of their games.

Total revenue for TIN200

technology companies grew

by $1.1 billion to $12.1 billion,

of which $8.7 billion

was export revenue, the TIN

Report found.

The two largest export

markets continued to be Australia

and North America,

both growing by 9.7 percent

to contribute nearly 50 percent

of total revenue. Europe

topped growth rate after an

than 100 percent growth this


The Instillery, which Jenkins

founded six years ago, is

a cloud, security and managed

service business, and he says

as the cloud and automation

have become more prevalent,

the early investment is resulting

in much bigger clients and

bigger deals.

Earlier, during Ardern’s

visit, he said The Instillery was

committed to becoming the top

tech employer in the region.

“We see Waikato as becoming

the tech hub of New Zealand.

There’s a whole lot of opportunity


Ardern referred to both

opportunities and challenges.

“We need to make sure that as a

government we’ve got our own

house in order, and that we are

taking up the opportunities that

exist. There are things that we

need to do differently,” she said.

Jenkins later said government

procurement practices

represented a major challenge.

“There’s a challenge for

Kiwi-owned businesses in

New Zealand, Māori-owned

businesses like ours, to compete

with the restrictions of

all-of-government procurement,”

he said. “There’s a lot of

road blocks and barriers [that]

protect the real big boys.”

Hamilton contributes

significantly to tech

sector growth

18.5 percent revenue rise.

The TIN200 employed

51,569 full-time staff around

the world in 2019, or an average

of 257 full-time staff each.

Their combined research

and development spend

reached more than $1 billion

for the first time.

The 95 ICT firms in the

TIN200 increased turnover by

$643m or 15.9 percent. This

accounts for more than half

of the growth and compares

favourably to 7 percent and

6 percent growth rates of the

high-tech manufacturing and

biotech primary sectors.

The revenue of Hamilton’s

technology sector grew

by more than $60 million,

or 7.1 percent, over the last

year to $913 million, the TIN

2019 report found. Not bad

Kahl Betham accepts the TIN award.

for a city of around 200,000


Revenue from Hamilton’s

technology businesses was

$854 million in 2018.

Hamilton’s technology

sector created 124 new jobs in

the city in the past year, growing

the sector’s employment

offering by 4.2 percent.

Hamilton’s compound

annual growth rate was 6.9

percent over five years.

Hamilton has 7.5 percent

of New Zealand’s technology

market share, up from 6.1



He said it is difficult for

agencies to buy from companies

that are not on the all-of-government

ICT procurement panel.

“That was established in

2011, which was obviously

before The Instillery was

founded so it’s very difficult for

us to get on there.”

The Instillery has public sector

clients, including Auckland

Council, Hamilton City Council

and NZTA, but Jenkins is frustrated

at the barriers in the way

of his company doing more to

help in the troubled health sector.

Jenkins also said part of

their conversation with Ardern

was around how to foster and

encourage more Māori and

Pacific-owned business leaders.

He said The Instillery is

New Zealand’s fastest growing

Māori tech company, but Māoriowned

business are responsible

for just $130 million of the total

TIN200 $12 billion.

This year was the first time

New Zealand’s 200 largest

tech exporting companies by

revenue – the TIN200 – broke

through the $12 billion mark in

total revenue, and $8 billion in

export earnings. This equates

to double-digit growth and

total growth over a billion dollars

for the second consecutive

year, and the third time in the

past four years, according to the


See David Hallett’s Tech

Talk column below for analysis

of the report.

percent in 2017.

Hamilton has two of the

report’s top 10 technology

export earners. The Gallagher

Group and Livestock

Improvement Corporation are

number five and six on the

list. Ahead of them are the

Datacom Group, at the top

of the list, Fisher & Paykel

Appliances, Fisher & Paykel

Healthcare and Xero. Behind

them are Douglas Pharmaceuticals,

Temperzone Group,

Scott Technology and Weta


David Hallett is a director of Hamilton software specialist Company-X.

Climate change

focus for council

Waikato Regional Council

has established a new

committee with a focus on

climate change. It’s one of

a number of changes to the

council’s committee structure

introduced in this triennium

to better fit the era, says

Waikato Regional Council

chair Russ Rimmington.

“As a council there has

already been a strong focus

on climate change, but

this ground-breaking new

committee recognises that

this is a global issue with local

consequences,” he said. There

are 12 committees, including

four new committees:

Freshwater Action, Climate

Action, Infrastructure and

Special Projects, and Regional


Meanwhile, Waikato District

Mayor Allan Sanson has

been elected chair of the

Waikato Mayoral Forum,

which includes mayors and

the regional council chair.

Hauraki’s Toby Adams is

deputy chair.

Waipā property

values rise

Property values in Waipā have

risen by an average of around

25 percent across the district,

latest revaluation results

show. Rating valuations of

Waipa properties are done

independently by Quotable

Value every three years. The

revaluations show an increase

of 24.8 percent in capital

value and 33.7 percent in

land value across the district.

“With residential property

values, the highest increase

has been in Kihikihi, with

strong increases in Pirongia

and Ohaupo too,” business

support group manager Ken

Morris said.

Funds raised

for charity

The Hamilton Fine Homes

Tour held on November 8

raised more than $118,000 for

three charities: Child Cancer

Foundation, Look Good Feel

Better and Stroke Foundation

Waikato. This year’s event,

sponsored by Lodge Real

Estate, was one of the most

successful yet, with 1475

tickets sold, and the event

sold out three weeks ahead.

Wintec wins equal

pay award

Wintec won the Innovation

Award at the YWCA Equal

Pay Awards in Auckland

in November. The Wintec

Industry Sharing Experience

(WISE) programme allows

staff and students to form

partnerships with employers

through industry secondments

and teaching partnerships.

The novel way of addressing

the workplace pay gap was

described by judge Rob

Campbell as “a very good

public sector corporate

initiative which reflects sound

organisational strategy

and passion from those

delivering”. WISE allows staff

the opportunity to take a

secondment with an external

organisation, and was

launched in conjunction with

flexible working and career

break processes.

14 WAIKATO BUSINESS NEWS November/December 2019


All about people, says winning business

From page 1

to select the supreme winner

because of this quality. This

year’s supreme winner, Connell

Contractors, is the perfect

example of just why we are

the Mighty Waikato when it

comes to overall excellence in


In announcing the Fieldays

Society as the 2019 laureate,

Simpson said: “Fieldays is

seen as a platform for launching

innovative ideas bringing

town and country together.

The Society has a charitable

arm which contributes to

many worthy causes.”

He said: “We felt that it

was more than appropriate

to recognise the significant

contribution that the Fieldays

Society has played in establishing

businesses that have

not only been commercially

successful, but also have

equally recognised the importance

of giving back to their


In his acceptance speech,

Fieldays chief executive Peter

Nation said it was an honour

to be admitted to the Hall of


Nation described Fieldays

Society as a not-for-profit and

registered charity whose core

business is running events,

staging 129 at Mystery Creek

last year.

“Our business is made up

of very dedicated staff and a

very dedicated group of 300

volunteers. All those people

should feel very proud.”

In attendance were volunteers

who had been with Fieldays

from its start in 1968 and

who still have an active role

within the society.

“In our 51 years we have

contributed $18 billion to the

New Zealand economy from

Fieldays alone,” he said.

“I am humbled to be admitted

with the other leading

organisations that have gone

before us, and it’s my absolute

privilege tonight to accept

this on behalf of all our people

past and present that have

made our society what it is

over 51 years.”

This year saw the introduction

of two new categories -

Social Media and Marketing,

won by Hamilton Airport,

and Social and Environmental

Sustainability, which went to

Raglan Coconut Yoghurt.

The judges said on the

back of “stunningly detailed”

market research the airport

developed several strategies,

including extensive use of

social media, to roll back the

poor relationship it had with

its largest aeronautical customer.

“This is a superb example

of a complete marketing

plan that dovetails into the

overall business plan.”

They also said it was

great to see Raglan Coconut

Yoghurt return after it won the

micro business award three

years ago. “Raglan Coconut

Yoghurt has achieved substantial

growth during this period

and materially improved all

facets of the business with

a real focus on people and

their environmental and social

impact,” the judges said.

Kingsley Fink, who won

the emerging leader category,

said his company, Tristram

Marine, is a family-owned and

operated business, founded on

the core philosophy that we

are a “family creating memories

for families”.

“As a leader I promote

this both on the workshop

floor and throughout our team

meetings to ensure each team

within our business observes


Connell Contractors.

Supreme Winner of the Westpac Waikato Business Awards.

Westpac Waikato

Business Awards

Westpac New Zealand Limited.


WAIKATO BUSINESS NEWS November/December 2019


MC Jan-Maree Franicevic.

this core value and makes sure

it is front and centre of everything

we do,” he said.

“I endeavour to encourage

and maintain a healthy and

safe working environment for

members of our team. In addition,

I aim to ensure each and

every team member enjoys

their job and feels supported

in the workplace both personally

and professionally.

“I promote knowledge

sharing in our workplace both

vertically and horizontally. As

a leader I believe this builds

our teams’ skill sets and fosters

a productive and positive

work environment.”

He said treating their clients

like family is another

company value which has

The Waikato Chamber of Commerce team.

shaped their success as a business

since its start in 1987.

“Looking after families from

the purchasing and manufacturing

process through to

after-sales service is one of

the most rewarding aspects in

my role as general manager.”

Fink has also removed the

words “staff” and “boss” from

Tristram, replacing them with

team members and team leaders.

“If you’re after respect

from your team, you need

to portray yourself as being

beside them not above them

and removing the words boss

and staff has immediately

brought down the barriers that

most businesses sadly face on

a daily basis.”

Judges said Fink’s understanding

of strategy, client

engagement and satisfaction,

sales channels, marketing

and manufacturing with a

significant level of emotional

intelligence showed a level

of expertise normally found

in an experienced business


The Company-X Innovation

Award went to Netball

Waikato Bay of Plenty,

which judges described as

an impressive organisation,

which innovatively partners

with its sponsors and stakeholders.

They said working

hard to build strong relationships

and not being afraid to

push the envelope resulted in

the creation of the Hobbiton

Movie Set Cup. Attendance

surged for a themed game in

which Waikato Bay of Plenty

Magic competed for the Hobbiton

Movie Set Cup.

When it came to the microbusiness

award, the judges

said the Jake Campus Nutrition

had an evident passion for

nutrition which has resulted in

a successful and professional

business model. “Jake Campus

Nutrition has a clear idea

of where it is heading and with

the wellbeing of people at the

heart of everything they do.

Equibreed, which offers

specialist veterinary equine

reproductive services and won

the service excellence award,

was described by the judges as

a gem. “Equibreed provides a

superior service to its customers

as well as leading the sector

on successful outcomes,”

they said.

NZ Landcare Trust won

community contribution. “The

results of the work done by

NZ Landcare Trust are seen

immediately with the clean-up

of clogged waterways, the

fencing and the planting of

riparian margins, and communities

having a better understanding

of why and how they

could ensure the better use of

our land,” the judges said.

True Colours Children’s

Health Trust won the notfor-profit

award. Judges said

they showed a level of depth

and maturity in their business

practices that sets them apart

and sees them able to provide

dedicated services to their

clients. “With a truly collaborative

approach with other

service providers, they are

whole-heartedly dedicated to

ensuring their business is able

to support everyone today,

and over the longer term.”

List of winners on page 18



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16 WAIKATO BUSINESS NEWS November/December 2019


Connell Contractors win

supreme award


Sticking to a business plan, despite pain

along the way, has paid dividends for a

Hamilton company.

Hamilton’s Connell

Contractors won the

Supreme Award at this

year’s Westpac Waikato Business

Awards. The civil infrastructure

company also won the

Growth and Strategy category.

Managing director Dave

Connell started the business

with his wife Margo in 1985

and says while they’ve won

industry awards in the past,

they’d never won a business

award until now, so winning

the supreme award was pretty


“I couldn’t believe it. There

were some pretty smart businesses

there - tech companies,

Hamilton Airport, big retailers,”

Connell says.

In previous years the Connells

had attended the awards

as guests of Westpac, and it was

Westpac staff who suggested

they enter this time around.

For the Connells, it’s been

a long and sometimes painful

journey to get to where they are

today. Dave Connell puts their

success down to developing

and sticking to a business plan.

“Our independent directors

said ‘this is your business plan,

don’t get distracted’. And we

didn’t, but in the last five years

I’d say there have been three

years of pain.”

The business decided to

withdraw from commercial

work, and not to compete on

price, focusing instead on earning

the right to service central

and local government contracts,

and clients include Transpower,

Vector, Watercare, and Hamilton

and Auckland city councils.

They target the three waters -

sewer, stormwater and drinking

water - and power companies,

and Connell anticipates they

will also become more involved

in the energy sector in future.

He says it’s good to work in a

niche market but that you need

several niches.

They have a staff of 50 but

ideally they’d like anywhere

between 20 and 50 more people.

In an industry where finding

resources is an ever-growing

challenge, their philosophy

of “Right People, Right Result”

has been instrumental in the

business’ success. “We don’t

offer jobs. We offer careers,”

Connell says. “And if you offer

a career, you get loyalty back,

and staff see opportunities to

grow, and the most amazing

thing is when staff ask to invest

in the company.” Recently

they took on their first female

pipe-laying apprentice, and

Margo and Dave Connell of Connell

Contractors receiving the supreme award.

having hosted 14 girl students

from Putaruru High School for

a day they think it won’t be too

long before more women are

out in the field.

“We have great people and

we agreed very early on in the

formation of our company that

we would only compete for tenders

that enable us to showcase

these attributes,” Connell says.

“That is what suits our business

model best.”

The company has shown

strong revenue growth during

a time of significant change and

increased competition in the

country’s infrastructure industry,

and Connell puts his company’s

success down to good

planning and discipline, having

moved away from the peaks

and troughs of commercial

work. “Clients now approach us

to negotiate work directly,” and

the company profile is growing,

he says.

“Winning the supreme

award is a real testament to the

wider team. They believe in the

Connell approach; they’re passionate

about their work and

together they deliver quality

projects for our clients. We’re

incredibly proud of the win, but

prouder still of our staff.”

Yoghurt the

sustainable way


Raglan Coconut Yoghurt

founders Tesh Randall

and Seb Walter produced

one of the more memorable

moments of the Westpac

Waikato Business Awards.

On a night of black-tie glitz

they and their team trod their

own path with “beach wedding”

style clothes, though

they drew the line at jandals.

They also trod their own

path with their acceptance

speech - a rap-style double-hander

poem that didn’t

just say thanks but also sought

to provoke thought.

In part, they said:

We believe the future is

plant based, reality must be

faced, if we continue with the

status quo the planet’s beauty

will be all erased.

Their message was in keeping

not only with their product

but with the award itself,

which was for social and environmental


Winning the award meant a

lot, Randall said later. “I really

did want to win that because

that [social and environmental

Supreme win

for Waikato

infrastructure firm

It all started more than 30 years

ago for Dave and Margo Connell,

but the pair’s unwavering

approach to finding the right

people to deliver the right

results has seen the Waikato

civil infrastructure firm achieve

strong revenue growth despite

increased competition within

New Zealand’s infrastructure


Connell’s managing director,

Dave Connell, says the move

towards quality rather than the

lowest price when it comes to

tenders has aligned with the

company’s strategic approach to

business growth.

“We recognised there was an

unfair allocation of risk on the

contractor in this space where

tenders were won on the lowest

price,” says Dave. “Margo and

I agreed very early on in the

formation of our company

that we would only compete

for tenders that enabled us to

showcase the full extent of our

attributes. That is what suits our

business model best.”

“We are passionate about our

people and take great pride

empowering them to develop

their career.”

That approach saw Connell

Contractors win the Business

Growth and Strategy Award

at the 2019 Westpac Waikato

Business Awards, as well as the

coveted Supreme Business of

the Year Award.

“‘Right People, Right Result’ is

what Connell is about,” says

Margo. “We are passionate

about our people and take great

pride empowering them to

develop their career.”



WAIKATO BUSINESS NEWS November/December 2019


Winner of Micro Business Category

Social and environmental sustainability

award winner Raglan Coconut Yoghurt.

Jake Campus Nutrition started

with Jake's genuine passion for

health and grew into a global

service offering customised

nutrition plans online and local

consultations here at our

Hamilton head office.

sustainability] is something

we’ve made such a big effort

with, and really consciously

done the whole way. It was

cool to be recognised for that,

and the team were thrilled.”

It was recognition for five

years of development, from a

product that drew unexpected

interest on a Facebook post to

one that is well known throughout

New Zealand while also

being exported to Hong Kong,

Singapore and Pacific islands.

Randall says it has 49 percent

of the New Zealand dairy-free

yoghurt market, an impressive

figure which comes despite -

or perhaps because of - being a

premium product which is sold

in glass jars, rather than plastic


Randall says their organic

coconut cream, which they

source from Indonesia, is three

to four times the cost of milk.

The journey started when

Randall tried making her own

coconut-based yoghurt because

of Walters’ intolerance to lactose.

They started out in their

garage, migrated to a shipping

container that they shifted into

a Bow Street building and then

slowly took over the rest of the

building, as the business grew.

That growth saw them make

the national Deloitte Fast 50

rankings the same week as the

Westpac awards.

Despite their hippyish vibe,

Randall says buyers of their

yoghurt come from a broad

spectrum. At expos, she says

she gets positive feedback

from grannies, burly construction

workers and Ponsonby

mums alike.

Now with a staff of 24, they

are set for further expansion.

They have bought land at the

Nau Mai business park just

outside Raglan and will build

an 850 square metre building

- three times their current size

- due to be completed by May.

Along the way they have

ensured they pay their workers

at least the living wage while

also becoming carboNZero


The aim is in one sense

simple: to be the most-loved

yoghurt in New Zealand. But

the bigger plan is trying to get

more people to eat plant based.

“It seems overwhelmingly

clear the planet cannot continue

at the high rate of consumption

of meat consumption

and dairy consumption it has

at the moment,” Randall says.

“We cannot sustain it, we do

not have the land mass.”

Theirs is a very Raglan

story; after shifting from Auckland,

they have found a supportive

and like-minded community

in which to flourish.

“This is the place,” Randall

says of their adopted town.

Nutrition is something

that is unique to every

single person.

It's unique to our bodies,

our taste buds, our daily

activity, our goals and

our lifestyle.

No one diet fits all.

It seems most people

are looking for a fast fix

but the truth is many

diets, products or food

trends can have people

falling back into old habits or

creating more unhealthier ones.

W www.jcn.co.nz

Every day

the industry

changes but to remain a

leader in the industry we will

evolve along with it in order

to achieve our mission

to make NZ healthy!

E info@jcn.co.nz

3 London Street CBD Hamilton

18 WAIKATO BUSINESS NEWS November/December 2019


Westpac Waikato Business

Award winners for 2019:


Hamilton - True Colours Children’s Health



- Sponsored by WINTEC - Raglan Coconut


Marketing and social media award winner Hamilton Airport.

MICRO BUSINESS - Sponsored by Porter Group

- Jake Campus Nutrition


- Equibreed NZ Ltd


Sponsored by Perry - NZ Landcare Trust


by ChowHill - Hamilton Airport

INNOVATION - Sponsored by Company-X

- Netball Waikato Bay of Plenty

BUSINESS GROWTH - Sponsored by Deloitte -

Connell Contractors


by Success Group - Kingsley Fink, Tristram


CEO OF THE YEAR - Sponsored by The

University of Waikato - Clifford Buchler, Mitre 10



Sponsored by Westpac - Connell Contractors


LAUREATE - New Zealand National Fieldays


PEOPLE’S CHOICE (decided on the night)

- Fishing and Adventure

Service excellence award winner Equibreed NZ Ltd.

Mitre 10 Mega team.

CEO of the year award winner

Clifford Buchler, Mitre 10 Mega.

Waikato Business Hall of Fame 2019 Laureate

New Zealand National Fieldays Society.

Congratulations to Mitre 10 Team

Clifford Buchler - CEO of the year

Jess Fearnley - Highly Commened

Emerging Leader of the year

Helping Kiwis improve their homes and careers


WAIKATO BUSINESS NEWS November/December 2019


Social and environmental sustainability

award winner Raglan Coconut Yoghurt.

Micro Business award winner Jake Campus Nutrition.

Supreme Business of the year award

winner Connell Contractors.

Community Contribution award winner NZ Landcare Trust.

Not-for-profit award winner

True Colours Children’s Health Trust.

Emerging Leader of the year award

winner Kingsley Fink, Tristram Marine.

People’s Choice award winner Fishing and Adventure.

Innovation award winner Netball Waikato Bay of Plenty.

Championing excellence

Congratulations to all Waikato Business

Awards finalists and winners

We are proud to support the Waikato business community and be

a sponsor of these awards.


© 2019 Deloitte

20 WAIKATO BUSINESS NEWS November/December 2019


True Colours – one of a kind


True Colours, winners of the Not for Profit

category of this year’s Westpac Waikato

Business Awards, are one of a kind.

As they are not a hospice or specialist

palliative care service there’s no other

single organisation in New Zealand doing

what True Colours does.

They take an all-encompassing

approach to

supporting children

and young people with complex

serious illness, and their

families. They combine counselling,

nursing and education

and support services for the

whole family, from diagnoses

to cure or bereavement, and

help people to adjust to living

with a life-limiting illness.

We now have people

and businesses

approaching us, to

support us. And we

need that: as our

referrals have grown,

our workloads have


True Colours was founded

by Cynthia Ward 15 years ago

and she remains its CEO with

a staff of six: five clinicians

along with two other contracted

clinicians and executive

communications assistant

Michelle Rae. True Colours

receives no central government

funding, and is instead

totally funded by the Waikato

community. Over the years

staff have worked with 2080

families and currently have a

caseload of more than 200.

Offices are a house in

Frankton, owned by fashion

designer Annah Stretton, who

brought it 14 years ago for the

work of True Colours. It has

counselling rooms, relaxing

spaces, and in its basement

a variety of therapy spaces

for children including music,

art, and sand rooms, toys and


True Colours entered the

Waikato Business Awards

in 2012 and made the finals.

Ward says that experience

highlighted areas where the

organisation could improve.

“The awards are helpful in

that they enable you to step

away from the day to day running

of the organisation and

consider the bigger picture,”

Not-for-profit award winner

True Colours Children’s Health Trust.

she says.

In 2019, staff felt they were

better equipped to enter the

awards again. They’d strengthened

their policies and procedures

and while they’d always

been well known in the health

sector, they had strengthened

their connections with businesses

in the city and region,

establishing partnerships with

organisations such as Urban

Homes and Northern Districts

Cricket. “Standing up there on

the stage at the awards, looking

into the audience, I could

see so many of the businesses

that had been involved or are

still involved in some way in

supporting us,” Ward says.

“We now have people and

businesses approaching us,

to support us. And we need

that: as our referrals have

grown, our workloads have


Rae says they’re looking

forward to reading the judges’

reports from this year’s

awards, to gain an external

perspective of the organisation,

get some tangible feedback,

perhaps identifying any

gaps in their service delivery

or ways they can deliver more

efficiently. “As we’re the only

organisation like this in the

country, it’s often a case of

learning as we go. We have

had people from other regions

coming to find out what we

do, keen to establish something

like True Colours.”

The organisation strives to

be at the leading edge of care

for children and their families

so they place a lot of emphasis

on professional development.

At the same time staff

are often called upon to talk

to or assist others in the health

and education sectors about

the issues True Colours deals

with every day. Ward doesn’t

foresee any major changes in

the near future. The focus is to

keep on listening to what families

say is important in their

care and providing a service

that best meets their needs.

Waikato Business News

and Cleland Hancox



Winners of the

Not for Profit Award

Westpac Waikato Business

Excellence Awards 2019


Chartered accountants


business advisers

Sustainability key to

future tourism industry

‘Sustainability’ is now a mainstream

buzzword that has been talked about for

the past 20 years or more, especially in

corporate New Zealand.

Quadruple bottom-line

reporting and initiatives

such as carbon

zero, energy efficiency, water

conservation and recycling

and reusing are familiar tactics

to the sustainability journey.

However, the new language of

sustainability includes the living

wage, host communities,

well-being and a social licence

to operate.

In the New Zealand context,

sustainability is simply

kaitiakitanga - guardianship of

our land, water, air, people, culture

and communities for future

generations. Tourism is no different

from any other sector

which needs to ensure it continues

to develop in a sustainable


The New Zealand Tourism

Sustainability Commitment was

launched by Tourism Industry

Aotearoa in 2017 and covers

the four key areas of economic,

environmental, visitor and host

community. There are 14 goals

which are a holistic approach to

operating a successful and sustainable

business in any sector.

Some of our operators are also

taking this further, adding additional

goals such as embracing

tikanga and te reo Māori into

their everyday business activities.

Since its launch, we’ve had a

number of Waikato tourism and

hospitality businesses sign up to

the Sustainability Commitment

and many additions have been

made to the programme. One of

the key initiatives includes the

development of the Tiaki Promise

which helps educate and

inspire travellers to New Zealand

to care for people, place

and culture, for now and future

generations. There are free

resources available which you

can also personalise for your

business. To find out more, visit


Another new initiative has

been the recent partnership

between Tourism Industry

Aotearoa and Enviro-Mark

Solutions which will support

tourism operators to measure,

manage and reduce their climate

and environmental impacts. You

can’t manage what you don’t

measure, so having a robust

baseline measurement framework

is essential to be able to

track and reduce emissions.

Locally, we’ve already had

a number of examples of our

tourism operators embracing

the sustainability journey, with

many embedding the values

into the foundation of the way

they do business.

Zealong Tea Estate is our

country’s only commercial

tea estate which is not only

award-winning but also 100

percent certified organic, traceable

and produced without


Discover Waitomo has

been working closely with the

Waitomo Catchment Trust, the

Waikato Regional Council and

the QEII Trust on catchment

restoration projects by supporting

fencing to exclude stock

from waterways and planting

riparian margins of streams and

wetlands. Since 2015, this collaboration

has resulted in planting

21,200 trees and 17,178

metres of fencing. They also

manage more than 500 pest

and bait traps covering 16ha of

Waitomo’s reserve and recently

created a New Zealand first

with the Ruakuri Cave and Visitor

Centre being entirely offgrid

using the renewable energy

of the sun.

Staying in Waitomo, cave

tour operator Glowing Adventures

achieved carbon-zero

status when it measured and

off-set 120 percent of the CO2

emissions of its daily operations

during 2018, including electricity,

waste, freight and company


Hobbiton Movie Set recently

won Hospitality New Zealand’s


Business Award for their ongoing

commitment to reduce their

footprint and also succeeded in

making their staff and customers

an enthusiastic part of the

journey. Key initiatives have

included all daily waste being

sorted and composted, removing

single-use plastic items,

strict purchasing policy on the

sustainable sourcing of supplies

and developing a Community

Partnership Programme to support

local events.

And it’s not just tourism

operators committed to reducing

their environmental impact,

with our largest annual event,

Fieldays hosted at Mystery

Creek, measuring and tackling

the waste and energy challenge

for over seven years. Some key

highlights from last year’s Fieldays

included recycling around

3300kg of waste, increased

take-up of the free public transport

options by attendees and

moving from printed hand-outs

and tickets to a digital, mobile

app system.

These are just a few examples

of our sector working hard

to improve the well-being of

our region, its communities and

its people. There are many more

and we will continue to work

on improving our sustainability




Chief Executive,

Hamilton & Waikato Tourism

We are also keen to bring

others with us across the Mighty

Waikato region, so feel free to

find out more, read the case

studies and download ‘how to’

checklists at: www.sustainabletourism.nz

Hamilton & Waikato Tourism

is the regional tourism organisation

charged with increasing

international and domestic

leisure and business travellers,

expenditure and stay. The

organisation is funded through

a public/private partnership

and covers the heartland

Waikato areas of Hamilton

City, Matamata-Piako, Otorohanga,

South Waikato,

Waikato, Waipa and Waitomo

Districts. Find out more: www.


Dio students’

fundraiser backs

local women

Dio girls’ tradition of an annual

fundraising effort for worthy

causes has this year benefited

the mission of a local women’s

giving circle. A cheque for

$10,000 was presented to the

Waikato Women’s Fund / Te

Ira Waahine o Waikato by head

students Holly Mills and Emily

Rich and principal Mary Curran

at the recent Waikato Diocesan

School for Girls’ Founders’ Day

Chapel Service. The donation

came from many fundraising

activities over the school year,

coordinated and conceived of

by Holly, Emily, and their student

leadership team.

Funding for milkderived


A study into Hamilton company

Quantec’s Immune Defence

Proteins (IDP) will investigate

whether the product can deliver

digestive health benefits by

improving the intestinal barrier.

A Palmerston North-based

research team has received

a $100,000 investment from

the Ministry of Business,

Innovation and Employment’s

High-Value Nutrition (HVN)

National Science Challenge

and Quantec. IDP is a natural

milk-derived ingredient, which

consists of a unique blend

of more than 50 proteins.

Quantec chief executive

Raewyn McPhillips says in the

Chinese gut health market

consumers are looking for

products that support digestive

and immune health, while also

being ‘natural’.

Congratulating our

newest partners

Veros is delighted to welcome Gareth and Sean to their new

roles as partners and shareholders, reflecting their capabilities

and experience.

With a passion for delivering excellent results and advising on

or leading some of the most exciting projects currently

underway in New Zealand, Gareth and Sean strengthen

the unique value and commercial expertise we offer

our clients.

Now you’re in even better hands at Veros.

Sean Haynes

Senior Development


Gareth Strawbridge

Senior Development Manager

& Property Advisor

Located in Hamilton, Tauranga & Rotorua | info@veros.co.nz | www.veros.co.nz

22 WAIKATO BUSINESS NEWS November/December 2019


Vertec celebrates 100 years of innovation

Manufacturing engineers Vertec, who are

celebrating their centenary this year, have

come a long way since founder Thomas

Mullan opened the doors of his foundry

and engineering business in Hood Street

in 1919.

Advertising of the time

shows Mullan and Noy

were a forward-thinking

enterprise with an eye for

new opportunities, such as the

growing market in motor car


Mullan, an innovative

thinker who took a prominent

part in early aviation in the

city was, in today’s terms, a

solutions-focused businessman

– even to the point of offering

to manufacture any spare car

parts not readily available.

It’s a business attitude Jason

Whitley, Vertec’s present day

managing director and owner,

says still underpins the company’s


Since taking ownership

in December 2012, Whitley

has grown Vertec from a local

business with a staff of 13 to

an international company with

50 employees and a conservatively

estimated year-on-year

growth of 25 percent.

To do this Whitley has had

to learn to juggle many projects

and products, diversifying

when the opportunity presents

itself, and looking for new

solutions to find a market edge.

Today Vertec is probably

best known for its development

of products, systems, and

solutions to collect, store, and

transport a variety of waste,

recyclables, and products.

Typically, these are the large

skips and bins you see around

New Zealand – and elsewhere.

Self-dump full certified bins for

despatch with 26T load certificate.

Vertec has exported 500 bins

to Rarotonga, Tahiti and Fiji in

the last three years.

In addition, for the past 30

years they have been one of

the few companies to manufacture,

service and sell cage

rotor aerators to about 18 local

authorities. The aerators, used

in water treatment plants, are

old-school technology these

days, Whitley says, but are perfect

for smaller, more remote


And, true to the innovative

impetus, Whitley is exploring

the possibility of bringing the

aerators into the 21st Century

by using solar power to drive


As well, Vertec runs a profitable

side line in ute decks

under the brand name Prodeck,

while still operating, as their

founder Thomas Mullen did, a

machine workshop dedicated

to custom design and fabrication.

One of their latest deals

was the sale of three bespoke

tipping decks with recycling

cages to Auckland Zoo.

Through all of Vertec’s projects

runs a strong drive to find

newer, better ways of doing

things. For example, Vertec, as

importer and exclusive distributor

in Australia and New Zealand

for American firm Impact

Plastics, now offers a lighter,

tougher plastic bin lid – an

increasingly important option

in a market where people come

in all shapes, sizes, and physical


“We have to be mindful

who is putting product into

bins – people have to be able to

lift the lids. Importing from the

States a thinner, lighter lid that

Another custom Prodeck

ute ready for despatch.

lasts five times longer was all

about being solution-driven,”

Whitley explains.

What’s more, in collaboration

with American firm

Serio-US Lock, Vertec now

offer locks that prevent people

hopping into bins. The safety

device is an over-centre gravity

lock which releases when

tipped over the truck but locks

again before it is replaced

on the tarmac. Whitley says

the locks offer huge time and

health-and-safety savings (the

truck driver does not have to

leave his vehicle to check the

bin) and notes the device can

pay for itself in just three tips.

The locks are another

example of trying to stay

ahead – but demonstrate one

of the challenges of being a

market leader: on the company’s

inventory for the last four

years, Vertec’s sales staff have

only managed to get the locks

moving out of the door in the

last 18 months as New Zealand

and Australian customers

begin to see the advantages.

Whitley, who makes a point

of attending at least one international

trade fair each year,

says he now has his eye on a

compacting waste bin operated

by solar energy which allows

members of a community to

recycle and dispose of waste

on a pay-as-you-go basis. The

bins can even give users credit

for recycling particular categories

of waste. Not yet trialled in

New Zealand, the bins, Whitley

says, could service entire

communities, putting an end to

kerbside collections.

“It’s not infrequent to see

them in Europe where they are

working very well. In my opinion,

it is not the Greta Thunbergs

who are going to change

the world – rather it is industry

that will have to get its head

Continued on page 24


vertec manufacture & supply:

vertec import & supply:

Waste Handling Equipment

Water Aeration Equipment

Pro-Deck - Truck & Ute Decks

Schaefer plastic waste & recycle

iMPACT pLASTICS waste Bin Lids & Components

Serio-us Lock - Waste Bin Locks


100 years

in business



WAIKATO BUSINESS NEWS November/December 2019


Together, keeping New Zealand beautiful

for future generations

Every day, Waste Management collects, processes, recycles and

extracts valuable resources from New Zealand’s waste.

Through excellent management, we keep our communities cleaner

and safer, making a positive impact on the lives of people and

safeguarding our environment.


Waste Management

are very proud to

be associated with

Vertec and would like

to congratulate them

on their 100 Years

in business

Call 0800 10 10 10 to discuss how we can solve your

rural waste requirements or visit wastemanagement.co.nz

for a full list of services


Weld robot in action.

C0 M0 Y0 K0

R67 G66 B68


C74 M0 Y100 K0

R4113G180 B83




logo variations

Skip Bins


• Household Waste Service

• Commercial Waste Service

• Organic Waste Service

• Easy payment options

• Competitive Rates

Weekly collections, fortnightly collections and

monthly collections.


Think local - Think Cambridge Hire Bins

Leanne and her team would like to

congratulate Vertec on this amazing

milestone of 100 Years.

Congratulations to the team at Vertec

for their achievements and success over

the past 100 years.

We are proud to have watched the business

grow and evolve, and look forward to seeing

where the next 100 years takes them.

P 07 838 2593

E info@chungca.co.nz

39 Thackeray Street PO Box 9202, Hamilton 3240

BIG enough to compete SMALL enough to care!

07 827 3375


suggested fonts:

24 WAIKATO BUSINESS NEWS November/December 2019











9m gantry




To learn more or to book a bin call 0800 240 120

or visit www.envirowaste.co.nz

Vertec celebrates

100 years of innovation

From page 22

around efficiency programmes

and come up with better solutions

for the environment.”

Always ready to push

the market, Whitley recently

“took a punt” and imported a

container load of mobile garbage

bins from Port Klang

in Malaysia, where they are

manufactured under licence

from German parent company

SSI Schaefer whose company

tagline, by chance, is “Think


While the decision to import

the bins was “one of the things

keeping me awake at night”

Whitley’s purchase paid off and

staff sold most of the container

inside 10 days of the shipment

arriving. Another 2000 bins are

expected by Christmas, with

Whitley describing the market

potential as huge.

“We’re excited by the

growth prospects and probably

looking at getting through

10,000 to 20,000 bins in 2020.”

Vertec is now positioning itself

to contract for council business

when tenders come up, signing

distribution agreements for

SSI Schaefer products through

New Zealand and Australia.

Vertec recently added

another “employee” to the staff

role – a Japanese-made welding

robot, which the staff have

named Roberta Black. Vertec

has registered Roberta as a

certified welder, and she starts

on the job welding fitouts on

December 1.

Whitley says Roberta will

allow efficient use of time on a

24-hour shift, leaving workers

to focus on other componentry.

The same type of programmable

robot now commonly seen

on car assembly lines, Roberta

is not the first in New Zealand,

but probably is the largest in

terms of reach expansion –

“she” can manage the welds on

a 9m skip with ease.

More importantly for Whitley,

the robot allows Vertec

Vertec staff member in weld out.

the manoeuvrability to select

staff and offer them a better

wage and family friendly

work shifts. Vertec now pays

a “family wage” which is better

than both the minimum and

the living wage guidelines in

exchange for greater accuracy,

accountability and efficiency

from employees.

A robot welding skips?

Thomas Mullan would be


WAIKATO BUSINESS NEWS November/December 2019


Te Awa Lakes – the bottom line

The Te Awa Lakes development near

Horotiu is on the brink of becoming a reality.

Funded by Perry Group,

the proposed 62-hectare

community hub promises

to provide residential, retail

and tourism opportunities all in

one location - from an adventure

park and bike trails, to eateries,

visitor accommodation

and shopping.

There is no doubt in my

mind that Te Awa Lakes will

have a positive economic

impact on Hamilton City and

the greater Waikato community.

And the good news is,

ratepayers won’t have to foot

the bill.

Affordable Housing

The recent Waikato Housing

Initiative – 2018 Housing

Stocktake showed that Waikato

needs 51,000 more houses in

the next 25 years. We already

have a shortfall of 7500, with

4500 of those in Hamilton


Te Awa Lakes includes a

housing solution of more than

1000 homes, with 10 percent of

these dwellings being affordable


Perry Group’s five-year, billion-dollar

investment will play

a significant role in helping

Hamilton address its housing

needs, in terms of supply and


Access to jobs

Nearly 20 percent of Hamilton’s

87,400 jobs are located in

the Te Rapa area with another

4060 nearby in Rotokauri,

Burbush, Horotiu, or Te Rapa


And we don’t expect

employment growth in these

areas to slow down any time


Better access to employment

will make Te Awa Lakes

an attractive place to live. Jobs

in Te Rapa and neighbouring

areas will become a viable

alternative for more people.

Tourism value

Te Awa Lakes will be a valuable

addition to Waikato’s tourism


The location of Te Awa

Lakes lends itself to being a

gateway to Hamilton and North

Waikato. It also creates compelling

reasons for people to

visit, and potentially stay the

night, which will drive visitor


Te Awa Lakes’ proposed

Adventure Park, together with

its accommodation, hospitality

and retail infrastructure, goes

a long way to delivering on

the 2016 Hamilton & Waikato

Tourism Opportunities Plan to

increase the value of tourism to

our region.

Food and beverage outlets

and visitor accommodation at

Te Awa Lakes and in neighbouring

areas stand to benefit

from thousands of additional



visitor nights to Hamilton,

which is predicted to bring

greater tourism spending with

retailers, restaurants, tourism

operators and other businesses

throughout the region.

With tourism growing and

new business relocating to

Hamilton, the shortage of hotel

rooms and visitor accommodation

is becoming increasingly


Hamilton is attracting major

events to Waikato, but a lack of

hotel rooms is causing the city

to lose out on business conferences

and big-ticket festivals.

Hamilton is fast becoming

a hub for larger scale events

such as the World Rugby Sevens,

with more international

and domestic visitors staying in


Te Awa Lakes could help

provide a solution to this lack

of large-scale, quality commercial


As this article went to print,

Hamilton City Council hearings

for Proposed Plan Change

2 - Te Awa Lakes Private Plan

Change were about to get

underway. I have confidence in

the economic benefits this project

could potentially deliver to

Waikato. I invite you to join me

and lend your support.

Chief executive, Te Waka: Waikato’s economic development agency

Finding the right ECE

Choosing a childcare centre

is among the hardest

decisions a parent can

make when returning to work

after having a baby.

Kym Gibson, general manager

of Creators Educational

Trust, empathises.

Gibson, a mother of one,

says there are a lot of good

early childcare centres in Hamilton,

and people should take

their time to find one that is

right for them and their family.

“It’s important to find a

place that you connect with. It’s

a process. Take time to visit,

talk to staff and ask questions.”

It’s a process many working

parents face, with almost twothirds

(64 percent) of children

under four attending a licensed

ECE service in 2018, according

to Ministry of Education data.

Gibson says most ECE

teachers in Waikato do a fantastic

job for children and families,

offering learning environments

and experiences where

creativity and play is encouraged.

Creators Educational Trust

has three childcare centres

at Forest Lake, Grandview

and Te Awamutu, as well as a

nationwide network of homebased

early childcare educators

through its Creators@Home


It was one of the first centres

in Hamilton to offer a weekly

forest school programme in


Creators Forest Lake centre

manager Phylicia Tan says

the forest school programme

is still popular today with their

children. Kindergarten kids

do a nature excursion every

Thursday, and the toddlers on


Gibson says when choosing

a centre, the staff are probably

the most important thing for

parents to consider.

“It’s about the relationships

you develop, because our

teachers become part of your

extended family. Connecting

with our whānau and community

is important to us. We host

regular events that bring everyone


The centre recently held an

evening for whānau showcasing

the children’s learning and

art, including pottery, watercolour

painting, sculpture and

The centre recently held an evening

showcasing the children’s learning and art.

jewellery making. It was based

off the organisation’s learning

inquiry focus for the year,

‘Kind Heart. Fierce Mind.

Brave Spirit.’

The vast majority (80-90

percent) of Creators’ teachers

are degree-qualified, higher

than average (57 percent of

ECE teachers were qualified in

2018 according to Ministry of

Education figures)

1050 Te Rapa Road, Hamilton - 07 839 0777 - 0800 647 726 - sales@jwn.co.nz

Matt 027 231 4378, Andrei 022 637 4174, Melody 022 343 1375

16 Huiputea Drive, Otorohanga. 07 873 8066 - merv@jwn.co.nz

26 WAIKATO BUSINESS NEWS November/December 2019

Laser Eye Centre

marks milestone

Laser Eye Centre has its sights on a bright

future as it notches an impressive 25 years

in Hamilton.

Centrally located in

Thackeray Street and

featuring state-of-theart

technology and procedures,

Laser Eye Centre has helped

thousands of patients see free

from glasses and contact lenses

during its time in the city.

The centre specialises

in Laser vision correction,

including corneal inlays and

lens treatments. Its team of

Laser surgeons and specialists

have extensive experience in

helping all ages with LASIK.

The Hamilton centre started

when Dr Doug Cox introduced

the treatment and technology

to the central North Island after

appreciating at an early stage

how safe and reliable Laser

vision correction with PRK

and LASIK would be.

Optometrist Anton Frank

joined him in 2003, followed

by Ophthalmologist Dr

Michael Merriman a year later.

They have since been joined by

Ophthalmologist Dr Bheema

Patil, and Optometrist Oliver


Word of mouth has been

the main reason for growth.

“We get a lot of word of mouth

referrals. Now, children of

treated parents are coming for

surgery with us,” says Patil

“We look at every patient

individually, listen carefully

and then design an individualised

treatment plan with

our state-of-the-art treatment

options,” says Austrian and

US-trained Svadlenak. “That

creates great outcomes and

happy patients’ recommendations

are the best promotion for

our clinic.”

In the last 25 years the

Laser Eye Centre has grown

exponentially in its number of

patients treated, and is now a

team of two surgeons, three

optometrists and more than 10

other staff.

Treatment has evolved

during that time.

“Incremental changes in the

technology have expanded the

range of people that can benefit

from Laser vision correction,”

says Dr Merriman, who as well

as refractive surgery, specialises

in cataract, and glaucoma

surgery, and is also a consultant

specialist at Waikato


“Initially just low levels

of short sightedness (myopia)

could be treated, now high

levels, astigmatism and long

sightedness can be treated.

“Advancements have

occurred with technology

designed to help those who

need reading glasses (or progressives),

which starts to

have its effect on our vision in

our 40s.”

Dr Merriman joined the centre

in 2004 when he returned

from working in London having

completed his ophthalmology

specialist training in New

Zealand in 2002. “I love the

ability to use technology that is

on the leading edge of medical

science to transform a person’s

vision,” he says.

“Lots of people wear contact

lenses or glasses, but more

and more patients prefer the

option of Laser vision correction,”

says Mr Frank, who

graduated in Austria. “Our

patients enjoy the freedom and

independence from glasses or

contact lenses.”

Patients get a thorough eye

examination using state of the

art diagnostics. Mr Svadlenak

says during the consultation

they make sure that all aspects

and options are clearly discussed

and understood, so the

patients can make an informed

decision about their vision


We want people

to be at ease

and comfortable

We want people

to that be they at ease have and

comfortable the information that they

have the information

to know that

to know that the


the procedure

is suited


for suited them.” for them.”

“We want people to be at

ease and comfortable with the

procedure is best suited for

them,” says Dr Merriman. “By

knowing what to expect during

the 20 minute procedure, most

people find it an easy experience,

and the recovery takes

just a day. This means patients

will be up and walking immediately

after. Most can drive

within 24 hours or the next day.

“The rooms are designed

with patients having LASIK

as a primary purpose and we

aim to make the experience as

smooth as possible.” It is perhaps

no surprise that most of

the centre staff have had the

procedure done for themselves.

“Some of us, as well as family

and friends, are now glasses-free

from having had Laser

vision correction and enjoy

great vision,” Mr Svadlenak

says. Since the first Laser eye

vision procedure was done in

1988 it has evolved, with more

than 90 percent of those with

vision problems being suitable

for the treatment. More than 30

million people are estimated to

have had Laser vision correction

worldwide in the last 25

years. The specialists at Laser

Eye Centre say the procedure is

increasingly well known by the

public and patients can have

confidence in its safety and


Laser vision correction has

proven to be a lasting alternative

to having to use glasses or

contact lenses, though Dr Merriman

is aware there are still

fallacies about the procedure.

As an example of how safe

the process is, studies have

shown that daily contact lens

wearers have a chance of a

vision-affecting infection that

is higher than with LASIK.

The Laser Eye Centre is

the only practice in the cen-

tral North Island doing LASIK


treatment to help people with

symptoms of presbyopia, the

main reason for people needing

reading glasses on their

40s This offers a greater scope

between near and far vision, as

the brain is able to adjust and

expand the range of focus.

The Laser Eye Centre specialists

attend both national

and international meetings

and conferences at the leading

edge of refractive surgery,

and the Laser equipment is

kept updated to the latest

technology. “I attend conferences

where as many as 10,000

ophthalmologists meet to hear

about worldwide advances in

the field. We are confident that

in Hamilton New Zealand we

are providing the best procedures

the world has to offer,”

Dr Merriman says.

“With clinic locations

throughout the central North

Island including Tauranga,

Rotorua, Pukekohe and New

Plymouth, we expect to remain

the best option for refractive

surgery for anyone who wants

to be free of glasses and contact

lenses,” he says - for the

next 25 years and beyond.

Proudly serving New Zealand for 25 years

Call us on 0800 733 2020 or visit www.lasereyecentre.co.nz

28 WAIKATO BUSINESS NEWS November/December 2019

End of year parties:

the good, the bad

and the naughty



Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

There really is no month in the working

calendar quite like December!

For many the summer holidays

are just around the

corner and there is an

intoxicating atmosphere (literally)

of bonhomie, looming

deadlines, camaraderie and of

course…the office Christmas


While employees attempt to

juggle family and work obligations

in the countdown to the

end-of-year closedown, the

lengthening days still seem too

short to complete everything

before the holidays, and the joy

of approaching downtime is

mixed with the stress and tension

of wrapping everything up.

The end-of-year work do has

become something of a tradition

in New Zealand workplaces and

offers employers a great opportunity

to thank their staff for

their hard work throughout the


Unfortunately, it also provides

increased opportunities

for an unhealthy mix of alcohol

and workplace tensions that can

lead to headaches lasting long

after the hangover has worn off.

From rowdy verbal or

physical altercations to inappropriate

sexual advances and

drink-driving convictions, the

potential for misconduct significantly

increases in the month

of December and employers

are left wondering, what, if

anything, can be done about

instances of misconduct that

occur after hours and outside

the workplace.

In New Zealand employment

law, there is a general

presumption that an employee’s

private life is just that, private.

There are times, however,

where conduct in an employee’s

private life can adversely affect

their employment.

Guidance on the issue

of outside work misconduct

comes from the 2000 Court of

Appeal case of Smith v Christchurch

Press Company Limited.

There, a male employee invited

a female employee to lunch.

He failed to inform her that

the venue was his house and

the menu involved unwanted

sexual advances of a fairly

serious nature. The female

employee made a complaint

to her employer, and the male

employee was subsequently dismissed

for serious misconduct.

Although the incident technically

was outside of work

hours (being the lunch break)

and the venue occurred at a

private residence, the Court

held that there were limited

circumstances where the usual

restrictions on intruding into an

employee’s private life can be

set aside if there is a clear relationship

between the conduct

and the employee’s employment.

In this particular case,

it was the detrimental impact

on the employees’ working

relationship that provided the


In other words, it is not so

much where or when the misconduct

occurred, rather the

impact or potential impact the

conduct has on the employer.

Fast forward to 2005 and

the case of Kemp v Westpac

Banking Corporation saw

three employees dismissed for

smoking a joint at the office

Christmas party. An additional

complication arose when it was

discovered that a senior manager

had been present and had

not only condoned the drug

use, but helpfully provided the

lighter. This manager was only

given a final written warning.

The Employment Relations

Authority held that this constituted

disparity of treatment, and

the three dismissed employees

were reinstated and awarded

$3000-$4000 in compensation

to boot.

In the well-publicised 2013

case of Hallwright v Forsyth

Barr, investment analyst Guy

Hallwright was involved in

a serious road rage incident

and was convicted for causing

grievous bodily harm with

reckless disregard when he

intentionally ran over another

motorist, following an altercation

at a traffic light. Following

his conviction, Hallwright was

dismissed from his $250,000

per year job and the dismissal

was upheld as justifiable by the

Employment Court.

Although the incident

occurred after hours, the Court

accepted that the seriousness of

the conduct, and the continual

linking of Forsyth Barr’s name

to the case in media reports,

had the potential to impact his


Clearly, an employee’s afterhours

conduct can be subject

to an employer’s disciplinary

processes if there is some nexus

between the conduct and an

impact (potential or actual) on

the employer. The onus will be

on the employer to show what

that nexus is. The following

are some simple, yet effective,

guidelines to dealing with, or

preventing, after-hours misconduct:

• Give careful consideration

as to whether the after-hours

conduct really does have

any potential impact on the

employer or the employee’s

ability to do their job. If you

are struggling to come up

with a justifiable link, you

may be overstepping the


• Ensure any letter inviting an

employee to a disciplinary

meeting specifies why the

employer feels the out-of-

work conduct has become

an employment issue;

• Strengthen individual

employment agreements by

adding clauses which state

that after-hours conduct may

be subject to disciplinary

action if it potentially

impacts on an employer’s

reputation, employee relationships

or the employee’s

ability to perform their role;

• When inviting employees

to a work function, let

them know that a relaxed

yet professional standard

of conduct is still expected

and required, and that by

accepting the invitation,

the employee accepts these

terms of attendance;

• The usual host responsibilities

apply (particularly since

the Health and Safety at

Work Act 2015 commenced

in early 2016). Ensure there

is adequate food provided

when serving alcohol and

consider restricting alcohol

consumption in some way

(such as each employee

gets tickets for two or three

free drinks, then usual bar

charges apply after that); and

• Ask employees to ensure

they have organised appropriate

transport in advance

or consider providing transportation

where possible.

A one day


designed to inspire,

connect, share

knowledge and

build capacity.



To register your interest in exhibiting or

partnering to showcase technology and

innovation get in touch on info@techfest.nz



Download the Prospectus at techfest.nz



3 March 2020

Claudelands Events Centre

Proudly suPPorTed by


Venue Partner


Nomination a highlight for year

If you ask Sentinel Homes Hamilton and Waikato South

what one of their 2019 highlights has been, owners Del Hart

and Nathan Alley will tell you it’s being nominated by their

accountant and bank for the Deloitte Fast 50 (one of their 50

fastest growing companies in New Zealand).

WAIKATO BUSINESS NEWS November/December 2019


Now in its 19th year

in New Zealand, the

Deloitte Fast 50 recognises,

ranks and celebrates

New Zealand’s fastest growing


Ross Milne, Deloitte chairman,

explains: “Over the past

18 years, some of New Zealand’s

most iconic companies

have featured on our index,

before growing into the household

names they are today.”

At the regional awards Sentinel

qualified to go through to

the nationals, which involved

attending the Festival of

Growth at Villa Maria in Auckland.

Here they spent an afternoon

listening to inspirational


Del Hart says: “There are

some amazing innovative

companies coming out of New

Zealand and being recognised

worldwide. One of these

companies has developed the

world’s first waterproof prosthetic

hand! Who knew?”

After the various speakers,

forums and seminars

during the day, the team then

attended the gala dinner. This

is where the national winners

were announced. From all the

entrants across New Zealand,

Sentinel Homes Hamilton and

Waikato South made the final

50, coming in 39th.

With an impressive 202

percent growth, Nathan and

Del are extremely happy with

how their business is tracking

and credit their great team

with helping them achieve this

amazing result.

- Supplied copy

Waikato firms feature in growth awards


REP ID: 960 LAST RUN: 11/02/11

OF TIME Waikato 31/10/2011 7:33:14 has a.m. eight of the position at 39.

It was SIZE: closely 20X7followed

T RUN: 11/02/11 fastest growing companies

in New Zea-

team, which was ranked 25

Befitting the 8397597AA region’s repu-

by OneStaff’s Hamilton

E: 20X7

land, according to the premiere

after growing revenue by

national awards, the Deloitte

253.60 percent. OneStaff

Fast 50. The list celebrates New

is a recruitment agency for

Zealand’s fastest-growing businesses

industrial, manufacturing and

based on three years of



Infrastructure company

Among this year’s top 50

Civtec ranked 28th on the list

were two leading Waikato

with revenue growth of 244.98

building firms, Lunix Homes


from Te Awamutu, and Sentinel

It is an infrastructure construction

Homes Hamilton and Waikato

company that specia-


lises in civil works and underground

Family-owned Lunix

utilities - particularly

Homes recorded growth of

202.83 percent for its ranking

of 38, with Sentinel Homes

growing 202.59 percent for its

tation as a food bowl, two food

companies were to the fore, finishing

the best of the Waikato


Ready to Eat, which offers

nutritious farm-to-plate “heat

and eat” meals, was ranked

16th with revenue growth of

290 percent.

Raglan Coconut Yoghurt

had revenue growth of 256.43

percent for its placing of 23.

Founded five years ago, it

now sells its jars of organic

yoghurt around New Zealand

and overseas. It is a living wage

employer and is carboNZero


fibre, water and power.

Meanwhile, Cambridge-based

Nova Health

cracked the list for the third


Sentinel Homes were in the Deloitte Fast 50

year running. Ranked at 42 with

revenue growth of 189.38, it is

a specialist nursing, caregiving

and health consulting agency

owned by young entrepreneurs

Andrew McCathie and Sam


Bill Hale, of Deloitte Private

Partners, says: “The Deloitte

Fast 50 gives a snapshot of

resilient, driven, successful

Kiwi businesses each year. This

year’s indexed businesses come

from across the country, operate

in a variety of industries,

and are led by a diverse group

of entrepreneurs. Yet, they are

united by their knack for success.

“This success is hard won

and takes talent, innovation and

impeccable strategy. It’s a pleasure

to take time out and celebrate

these hard-working businesses

and the contributions

they make to our communities.”

The national awards ceremony

was held at Auckland’s

Villa Maria Estate in November,

where Smart Membrane

Solutions, which specialises in

membrane filtration in the dairy

industry, secured the number

one spot.

Rascal + Friends was named

2019 National Rising Star winner,

while supplement brand Go

Healthy (561 percent) was top

business on the 2019 Master of

Growth index.







Sentinel Homes is an innovative homebuilding company

specialising in premium homes that are individually tailored

and beautifully designed with your lifestyle in mind.

Come and check out our beautiful show home in St Kilda.

Through a genuine commitment to current building


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can Our award-winning trust Sentinel homes Homes are backed to build by a your ten year new Master home Builders on aGuarantee so

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trust Sentinel Homes to build your new home on a firm foundation.

Our approach is flexible: is flexible: A low-stress, A low-stress, handsfree handsfree

stunning building contemporary experience home. We that can delivers work from a your stunning plans, or our award-winning

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Alternatively, we can make adjustments to our predesigned

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Building your new home is a financial and emotional

Call us now investment on (09) in 846 your future. 5777 At Lunix Homes we focus on putting

to reach ourpeople friendly, before experienced any process team and or are committed to bringing

visit our website at www.sentinelhomes.co.nz

your aspiration to life.


Call us now on (09) 846 5777

to reach our friendly, experienced team or

visit our website at www.sentinelhomes.co.nz

07 855 6106 www.sentinelhomes.co.nz


Give us a call today on 0800 586 494

to see how we can help you

30 WAIKATO BUSINESS NEWS November/December 2019

Waikato farmer

named chair

Don’t be a Drew and

other PR lessons

Karen Forlong. Photo sourced:

Dairy Women’s Network.


South Waikato farmer Karen

Forlong is the new chair of

Dairy Women’s Network.

Farming near Atiamuri, Forlong

has been a member since the

network was formed in 2000.

She became conference chair

in 2014, and participated in the

Agri-Women’s Development

Trust Escalator Programme,

a leadership and governance

programme for women

involved in primary industries

and rural communities. She is

chair of Vetora BoP.

Students gain


The David Johnstone

Charitable Trust, which

is managed by Perpetual

Guardian, has offered

$126,000 in scholarships to

21 Waikato school leavers.

The late Waikato farmer’s

vision was for the Trust to

provide financial assistance

to deserving students,

especially those who might not

otherwise have the opportunity

to expand their knowledge

and make higher academic

achievements. The Trust deed

stipulates that funds must be

used to support Waikato youth

in tertiary education in the

fields of science, engineering,

teaching and technology.


realise not everyone lives

life through a PR lens, so if

you’ve missed these, let me

bring you up to speed.

The Swarbrick Reverb

I’m naming it the “Swarbrick

Reverb.” It’s not just a PR lesson,

but perhaps also a new

physics theory that’s emerged

in the age of social media.

What am I referring to? That

would be the two-word, throwaway

comment that was spoken

in a millisecond by Green MP

Chloe Swarbrick in Parliament

which quickly sparked news

stories across the globe.

If you missed this story,

Swarbrick uttered, “Okay,

boomer,” under her breath to

another older MP who interrupted

her speech about climate

change. The term was made

popular on the internet through

social media app, TikTok (if


Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

This past month some of the biggest news

stories - globally and here at home - have

provided us with a few great lessons in

public relations.

you haven’t heard of it, then

maybe you’re the boomer), and

used by millennials as an online

eye-roll at older generations

who just don’t ‘get’ them.

So, what’s the PR lesson we

can learn from Chloe? If you’re

speaking in public, every word

you say can be a headline.

Don’t make the mistake of

thinking this is only a concern

for public figures. This can

happen when you’re making

a speech at a conference, for

example, or even just giving a

talk in front of your staff. Every

word you speak these days can

be recorded on a mobile phone

and uploaded to a social media

site for all to see, hear, evaluate

and criticise in a matter of


Therefore, choose your

words wisely in every public

setting. And when you don’t –

and even when you do, unfortunately

- prepare to deal with

the public scrutiny that may


Mob Mentality PR

Did you see the Waikato chapter

of the Mongrel Mob has

hired a PR manager?

Let me just say this appointment

and the media attention

it’s garnered is a big blow to

the reputation of the PR profession.

For years ethical, best-practice

PR professionals have

battled the image that our job

is about ‘spinning’ a good

story, covering up bad corporate

practice with distraction

tactics, pumping out the good

news to try to drown out the

bad and proliferating the “don’t

let the facts get in the way of a

good story” approach. Everyone

who’s bought into this

misperception of PR must have

seen the Mongrel Mob’s new

appointment in the news and

thought, “No surprises there.”

‘Mob mentality PR’ is what

I’m going to call this phenomenon.

And the lesson I’d like you

to take away is this. You can’t

cover up bad organisational

practice or values with slick

communication. That’s propaganda,

not PR.

Good corporate communications

serves the public

interest, is always accurate

and truthful, desires to build

authentic relationships with the

community, listens more than it

talks, is fair and respects others’


Don’t Be a Drew

Andrew, Andrew, Andrew. A

princely interview it was not.

I’m referring, of course, to

Prince Andrew’s BBC interview

about his relationship

with American financier and

convicted sex offender, Jeffrey


You could literally watch

this interview and stop it every

few minutes, using it as an

executive media training tool

about what not to do.

His greatest mistake is not

once acknowledging or showing

sympathy toward the many

victims of Epstein’s horrendous

crimes. `Equally as disastrous

was how he came across

as self-righteous, legalistic,

defensive and haughty.

Don’t be a Drew. If you

ever find yourself in a situation

where you need to front up to

the public because you or your

company have done something

wrong, you can do better.

You need to sympathise

with those who’ve been

wronged, apologise, show genuine

remorse, say you’re sorry

and tell the public how you’re

going to fix the situation. Then,

work really hard to rebuild

trust through your actions and


On the flip side, if you’re

embroiled in a situation where

you’re being publicly criticised

yet you aren’t willing to admit

wrong, that might be one of

those rare times when it’s best

to say nothing at all. The negative

reputational effects might

be exacerbated by going public

with the wrong attitude versus

staying silent and taking it on

the chin.

Commercial Property

Management & Valuation

At Bayleys, we believe relationships are what businesses are built on and how they succeed.

We understand that to maximise the return on your property you need:

Professional property management

Expert valuation advice

A business partner that understands your views and goals

Mike Gascoigne

Branch Manager

P 07 834 6690 M 027 430 8311


Curtis Bones

Senior Commercial Property Manager

P 07 834 3826 M 027 231 3401


James Harvey

Commercial Facilities Manager

P 07 839 0700 M 027 425 4231


Matt Straka

Registered Valuer

P 07 834 3232 M 021 112 4778




Residential / Commercial / Rural / Property Services


WAIKATO BUSINESS NEWS November/December 2019


Smith & Sons Hamilton win accolade

Renovating or extending an existing home

presents challenges not often found in

new builds. Builders are required to have

extensive knowledge of a whole raft of

building techniques as they seek to match

new additions to established properties.

Added to that, builders

and their contractors

usually have to work

around the day-to-day lives of

people living in the properties

being renovated.

Smith and Sons Hamilton

are champions in the renovation

business. This year they

won New Zealand Franchisee

of the Year for Smith and

Sons, ahead of 25 other New

Zealand franchises.

Charlie Robinson is the

managing director of Smith

and Sons Hamilton. He was

the first builder to sign up to

the New Zealand franchise 10

years ago. “I wanted a succession

plan for my building

business. I didn’t just want

to shut-up shop when it came

time to retire, so buying into

the Smith and Sons franchise

when they were just starting

up in New Zealand seemed a

good way for C A Robinson

builders to carry on until I’m

ready to step away and sell my


Charlie runs the business

with support from his brother

Continued on page 32



Design + Build Renovation & Extensions




07 855 1828 • www.smithandsons.co.nz


32 WAIKATO BUSINESS NEWS November/December 2019




Smith and Sons Hamilton win accolade

From page 31

Phillip who is also a qualified

builder and licensed building

practitioner. They usually

have eight or nine carpenters

working on projects at any

given time.

“We’re very particular

about who we take on,”

Charlie Robinson says. “We

require a high level of craftsmanship.

We often need our

carpenters to have those ‘old

school’ skills, particularly

when they’re working on

100-year-old villas, and other

older buildings. But we also

take on apprentices and are

happy to take on builders who

are keen to learn a variety of

new skills.”

Smith and Sons offer a

complete design, plan and

build package. “In the first

instance we’ll talk to the customer,

discuss what they want

and their intended budget,”

Charlie says. “We’ll then

bring in the designer to do an

initial plan. There’s usually

a bit of to-ing and fro-ing as

we set about completing much

more detailed plans and do

more accurate costings. We

try to ensure there are no big

surprises once construction is


The beauty of offering a

three-fold service, design,

plan, build, means that a

Smith and Sons representative

is the single liaison person

from start to finish. Charlie is

all too aware of how stressful

a building project can be. “We

want all our projects to run as

smoothly as possible and fit

within the customer’s budget.”

In September this year,

Smith and Sons Hamilton

moved from Claudelands to

new premises in Tawa Street,


The performance of the

Hamilton franchise has

impressed the franchise’s

North Island general manager

Reon Paterson. He says the

Hamilton business is consistently

good in turnover and

performance. “They’re profitable,

and you can’t run a business

if you’re not, and they’re

known for looking after their

clients well. They have a good

reputation in Waikato.”

Smith and Sons require all

franchisees to be owned and

operated by licensed master

builders and Reon Paterson

says every franchisee is

required to keep very detailed

records. “They do monthly

reporting that covers the total

business — costs, profits,

sales, customer service — and

it’s those results month on

month that determine the franchisee

of the year.”

Charlie was surprised and

delighted to take the national

franchisee title, having won

the North Island title in 2018.

He takes it as a signal that

they’re doing everything well

most of the time. “The month

by month reporting means

we’re continually analysing

the business, looking to

Continued on page 34

Roofing Renovations are proud

to support Smith & Sons

Proudly supported by


WAIKATO BUSINESS NEWS November/December 2019


Electrical Solutions servicing the wider Waikato,

Waipa and taupo regions

0800 54 54 54

79 Columbo St, Frankton 3204


Managing director - Hamilton

M 0274 926 496 P 07 847 6991


Eljay Design Consultants

Alterations | New Build | Light Commercial

Phone: Kylie Dutton - 021 155 6951

Email: eljaydesign@hotmail.co.nz

We would like to congrautlate the team and

Smith & Sons on their recent award

Affordable design/draughting service

for any size of building projects



0275 938 967

07 850 5236













Congratulations to the team

at Smith & Sons on your

franchise of the year award

Phone Peter

0274 977 283


Jason and his team would like to congratulate

Smith & Sons for being awarded Franchise

winner of the Year!!!






34 WAIKATO BUSINESS NEWS November/December 2019


Congratulations to Charlie and the team

on their great achievement



Smith and Sons

Hamilton win accolade

For all your glass, glazing and aluminium joinery requirements

The team at City Glass would like to congratulate

Smith & Sons on their Franchise of the year award.

Phone 07 856 5669 or 0800 888 120

Email admin@cityglass.co.nz

149 Riverlea Road, Hillcrest, PO Box 11016, Hamilton

Wastewater | Stormwater

Roading | Residential Housing

Structural Design | Foundation Design

Project Management | Feasibility


From page 32

where we can improve. And if

something shows up that isn’t

quite right, then it’s picked up

quickly and addressed.”

The national Smith and

Sons franchise works to continue

its strong reputation.

Reon says there are advantages

focusing only on renovations

and extensions.

“The most successful businesses

don’t try to stretch

themselves too wide, but

rather operate in niche or specialist

markets. No two jobs

are the same and often our

builders are working in tricky

situations, in houses where

nothing is straight or square,

where access is difficult and

they’re constantly challenged

with marrying up the old with

the new.”

He also says it’s essential

that the franchise keeps

in touch with ever-changing

building regulations and new

trends, products and innovations

in the sector.

“We encourage our builders

to do their own research

but we also bring our franchisees

together twice a year

to ensure they’re abreast of

regulations, changes in the

industry and to meet with our

supply partners. It’s also a

good opportunity to discuss

general industry issues and to

outline any plans we have for

the franchise as we continue to


Back at Smith and Sons

Hamilton, Charlie Robinson

and his team are enjoying

working in a fast-growing

region. The economy is strong

and interest rates are low,

which is good for the building

industry, and they’re fielding

a lot of enquiries as people

choose to stay where they are

and add on or renovate existing

properties, rather than

moving to new neighbourhoods

or properties further

away from the CBD.

For more information on

Smith and Sons Hamilton go

to https://www.smithandsons.



getting it done...



to the Smith & Sons team

on your recent award


Level 4, Room 2, 169 London Street, Hamilton

07 242 0017 | www.tituscivil.co.nz

Proud to be supporting Charlie and

the team at Smith and Sons.


WAIKATO BUSINESS NEWS November/December 2019


1 The Boulevard, Hamilton

(07) 838 1249


Artwork Mark and Payoff

AW_01_Flat Version.eps

36 WAIKATO BUSINESS NEWS November/December 2019

Workplace give and take



Managing Director, Everest – All about people TM


Every day, employees make decisions about

whether to act like givers or like takers.

When they act like givers,

they contribute

to others without

seeking anything in return.

They might offer assistance,

share knowledge, or make

valuable introductions. When

they act like takers, they try to

get other people to serve their

ends while carefully guarding

their own expertise and time.

Every workplace is made

up of givers and takers – or, if

you want to use a fancy term,

contribution thinkers and entitlement


Entitlement thinkers are

typically self-focused and put

their own interests ahead of

others’ needs. They try to gain

as much as possible from their

interactions while contributing

as little as they can in return.

They firmly believe they are

entitled to act in a certain way,

and be recipients of every single

perk known to humankind.

On the other hand, contribution

thinkers are other-focused

and tend to provide support to

others with no strings attached.

They ask themselves: “How

can I add value for this person?

What can I contribute?” Contribution

thinkers freely share

their ideas, opinions and support

if it will help the greater

good. And generally they do

this for very little return, other

than perhaps genuine gratitude.

It’s likely that you already

know who in your team falls

into what camp, but as a quick

check it could be helpful to

ask yourself: who are the team

members I know will be the

first to jump up if someone

needs a hand? Who doesn’t

seek out special rewards or

recognition for simply doing

their jobs? Who will go the

extra mile when things get

tough? It’s likely they are your

contribution thinkers. A word

of caution, though – contribution

thinkers can often work

too hard, give too much, suffer

from exhaustion and, yes, at

times will become under-performers

because they are busy

giving to everyone else. Entitlement

thinkers are just that

– they feel “entitled” to the

workplace perks that might

happen irregularly.

They are the ones who often

race to achieve their own goals

without being considerate of

others. And, yes, they can be

very independent and achievement-oriented


So how do you manage

these two sets of employees

in your workplace? According

to Adam Grant, organisational

psychologist, Wharton

Professor and author of Give

and Take: A Revolutionary

Approach to Success, creating

an environment where givers

can succeed must firstly

involve targeting the takers in

the organisation.

He suggests providing

incentives for takers to collaborate

and establishing repercussions

when they refuse reasonable


More importantly, his

research indicates that teaching

givers to act on their generous

impulses more productively

and providing a more nuanced

understanding of what generosity

is and is not, is essential

to success.

Grant also notes that givers

operate in high performance

cultures where they help others,

share knowledge and offer

Helping hand at Christmas

Waikato Women’s Refuge – Te

Whakaruruhau is counting

down to Christmas - one of

the busiest times of the year for the

organisation for all the wrong reasons.

Chief executive Roni Albert says

Christmas puts extra stress on families

who are on their journey to living a

life that is free of fear and without the

threat of domestic violence.

“Finances are stretched, family

dynamics are in the spotlight and this

can lead to high-pressure situations that

can erupt in violence,” she says.

“Our frontline team is kept very

busy attending to the needs of families

in the community who are struggling to


to mentor other employees,

and make connections without

expecting anything in return.

The takers dominated culture

on the other hand and

thrive by expecting others to

help them as much as possible

without giving anything

in return.

It is easier said than done

to implement a giver culture

in your business and employees

often struggle to make the

transition from competitive

culture to cooperative culture

due to internal systems such as

incentive systems.

However, if you’re a leader

in business perhaps there is

an opportunity to weed out

your takers and look for ways

to harness the positive in

your givers (without burning

them out).

Every year to spread a little cheer

the refuge puts on a Christmas party for

the families they support.

“With the help of the wider community

and the amazing donations of toys,

games, crafts, books and more, we are

able to pass on this love to the families

we support.”

To spread a little Christmas cheer,

drop off to the refuge office at 59

Commerce St, Frankton, or for more

information contact 07 855 1569 or


51-57 Alexandra Street. Hamilton, New Zealand

email: parts@ebbett.co.nz

Ph 07 839 4832



WAIKATO BUSINESS NEWS November/December 2019


What is

special about


The Montessori philosophy has been fairly

unknown in New Zealand but is gaining

greater popularity, largely due to our

increase in diversity and “growing up” as a

multicultural, globalised country.

Dr Maria Montessori was

a ground-breaking educator

in the early 1900s

who studied children and how

they learn. She developed her

own teaching methodology,

wrote books and expanded

her schools to multiple countries.

Montessori is famous

in China, India, Holland, and

USA amongst other countries,

and so our new New Zealanders

know all about it. It is our

longer term New Zealanders

that are just figuring out what

Montessori is about, and we

are loving the educational

value of it as an alternative to

“play care” for pre-schoolers.

Montessori really starts to

shine for most families in our

3-6 year old classroom. We

are frequently asked by parents

when a child will start to

do mathematics, read or write.

It is true that we do teach preschoolers

these things, but

to answer this truthfully, we

actively follow Montessori’s

principles by “following the

child” and we operate on the

child’s timeframe, not our own.

The role of the Montessori

teacher is to observe the children

and guide them to new

tasks when they can master

the tasks they have already

been shown. For every piece of

“work” on the shelf, (we value

the activities and so we call

them “work” but the reality is

that the activities are “play”),

there are simpler prerequisite

tasks, and more challenging

tasks that come afterward.

The younger children will

be learning the simpler prerequisite

tasks (cutting / snipping

a strip of paper into little

pieces to post in an envelope

and take home), but all activities

have a purpose which then

allows the child to be extended

to more complex tasks.

For example, learning to

“control” scissors by cutting

over long and short lines, but

NOT snipping the whole way

through the paper, then cutting

wiggly lines, then moving

up to cutting spirals and then

square spirals! Yes, as a preschooler.

What fun!

The practical life curriculum

from our 2-3 year old class

develops from dry pouring

(beads) to transferring water

- and this activity requires perfection

of movement and fine

motor control. More activities

include glass in our 3-6

classroom - which breaks, and

therefore teaches natural consequences.

It is also a good

reason why we wear slippers

inside - to protect the feet, but

also for good Tikanga Maori

- because we should remove

shoes when we are inside. This

demonstrates respect to our

classroom, as outside shoes

are for outside, and they are

dirty and noisy. Respect is also

shown for our tipuna (ancestors)

by removing shoes.

Grace and Courtesy lessons

are also given in the classroom

where we give the child the

vocabulary, actions and steps

required for them to be a valued

member of society; greetings,

shaking hands, respecting

others, and continuing to use

all of the self-help and independence

skills that have been

learnt in the Young Community

where they have learnt to

use the toilet (we “train” dogs,

but we “teach” children how

to use a toilet), to put on coats

and shoes, and put away after


In the 3-6 classroom, practical

life skills grow into using

tweezers for fine motor-skills

- also a pencil grip. The children

will thread objects, and

this eventually develops into

sewing. Interest in puzzles

demonstrates interest in troubleshooting

and potentially


Everything has an order of

learning and in a Montessori

classroom, and we focus on

“concrete” concepts and activities

like counting before we

focus on “abstract” activities

like addition and subtraction.

Our children learn two dimensions

before three dimensions

- what two, twenty and two

hundred FEEL like in weight,

as well as what they look like

in relation to each other, before

we start asking them to calculate

physically and later in

their head. The simple things

come first. Correct language

is important in Montessori

and this is important because

vocabulary is important for

literacy. The more vocabulary

that a child is exposed to

through every day activities,

the easier it is for them to learn

to read. Curriculum areas also

include activities that focus on

geography, science, history, art

and of course on caring for the

outside environment, just like

we are expected to do for our

inside classroom, so there is

no shortage of opportunities to

talk about everyday things like

a “pigeon” (correct language)

rather than a “birdie” (baby

language). We set children

up to learn and even better, to

have a love of learning.

A true Montessori classroom

should operate as though

the teacher isn’t there, and

therefore one thing that you

will find when you look into

our classrooms during our

Montessori work cycle is that

our children are all self-directed,

engaged and busy by

themselves or with a friend,

doing their own work or putting

away after themselves.

Because the children are all

busy, a Montessori school

is therefore quiet, clean and

tidy. It is this respect for each

other and the environment that

we strive for - a “normalised”

Montessori environment. We

therefore find that the best age

to start to teach children all of

these skills is under three and

a half. Any older and it is difficult

to introduce these concepts,

and it is effectively too

late. Montessori schools (there

is one on Newells Road) also

require Montessori preschool

attendance before enrolling,

for this same reason. Of course

regular schools are still a post

Montessori pre-school option

- children just need to learn to

leave their shoes on inside!

What is special about a

Montessori schooled child?

Our children work for the

joy of the process rather than

for the end result as an adult

would, and therefore they

repeat activities / work over

and over until their inner need

is fulfilled. This also develops

the skill of concentration. Children

utilise all of their senses

and they learn by using these

senses at their own pace. Their

motivation also comes from

within and is not be imposed

through punishment or reward.

They learn from older children

by watching, listening and

interacting, and so our classrooms

tend to be mixed age

to allow for role-modelling, as

well as for the skill of co-operation

to develop.

In short, Montessori children

naturally want to learn

and be involved in routine

tasks throughout the day so that

they can also learn to be independent

functioning adults in

our society. Our toddlers will

push you away from the cheese

grater at meal preparation time,

because they know how to do

that and want to show you.

There are a number of Montessori

preschools in Hamilton

that you can enrol your child at,

however the newest addition to

the city, Fountain City Montessori

Tawa is now open to view

10am-2pm or by appointment

and is located near the hospital,

with a sister site on Brooklyn

beside Claudelands showgrounds.

We invite you to come and

see what Montessori has to

offer, and how quiet, clean and

calm a day care can in fact be -

with children who actively tidy

and put away after themselves,

and wipe their own noses.

Come and see for yourself!

www.fcm.nz Rowena Harper,

Managing Director.

Our NEW Tawa Street

Montessori daycare is now

open to view!

We are the second Fountain City Montessori site - a family orientated, nurturing,

calm and respectful environment for 0-6 year olds near the hospital. We expect to

be offically open in December. In the meantime you can come along to one of our

tour times, between 10 - 2pm, or by appointment. We look forward to meeting you!

Open 6.30am - 6pm 07 843 0441 www.fcm.nz

103 Tawa Street, 3206 Hamilton, New Zealand

38 WAIKATO BUSINESS NEWS November/December 2019

Transforming old pallets comes

up trumps for young entrepreneurs

A group of Waikato secondary school

entrepreneurs who turn wooden waste

products into fashionable phone holders

took home top honours at the Waikato-

King Country Lion Foundation Young

Enterprise Scheme (YES) Awards.

Eco Today, founded by

Rototuna High School

students Jordie Campbell,

Hannah Scott, Aimee Ferguson

and Andrew Olsen, was

named Wintec Company of the

Year at the awards.

The team also took away the

Cambridge Chamber of Commerce

Environmental Sustainability

Award for incorporating

sustainability as a fundamental

principle in their business


Eco Today transforms discarded

wooden pallets into a

viable product - wooden smartphone

stands laser cut with personalised

designs and logos.

The student entrepreneurs

use TradeMe, Facebook and

other social media to source

pallets throughout Hamilton.

Eco Today, along with

Sew Lovely Scrunchies

from Hauraki Plains College,

CleanGo from St Peter’s

School, Me To You from St

Peter’s College, Here to Help

from Rototuna High School

and Sweet Valley from Hauraki

Plains College were stand-out

teams for YES in Waikato-King

Country for 2019.

At the awards ceremony,

teams pitched to a panel of

judges and the winner, Eco

Today, was chosen based on

that pitch. The panel judges was

Karen Zhang (Waikato Chamber

of Commerce), Grant Robson

(BNZ), Peter Mayall (The

Alternative Board) and Deanne

Holdsworth (Alto Packaging

and Smart Waikato Trust).

The Eco Today team

will travel to Wellington for

the YES National Finals on

December 4th.

A highlight of the night

was the guest speaker Latesha

Randall, co-founder of Raglan

Coconut Yoghurt, whose

empowering words inspired the

crowd to ‘do something that’s

bigger than you’.

The business philosophy

of doing better for people and

the planet was reflected in her

presentation and showed the

underpinning values that have

made her company a success.

Other winners on the

night were:

• Foster Construction Runner

Up - Sew Lovely Scrunchies,

Hauraki Plains College.

• Loop Carshare Innovation

Award - Rad Lab Boards,

Hamilton Christian School.

• University of Waikato CEO

of the Year Award - Cheyenne

Oliver, St Peter’s

School, Cambridge.

• EMA Waikato Excellence

in Financial Management

-Sew Lovely Scrunchies.

Waikato Business News

Excellence in Sales and

Marketing - Here to help,

Rototuna High School.

Waikato Chamber of Commerce

Commitment to Business

Award - The Kitchen

Garden, Fraser High School.

• Smart Waikato Trust Best

Trade Fair Presence Award

- The Kitchen Garden, Fraser

High School and Aretes

de Arcilla, Hamilton Girls

High School.

• Cambridge Sustainability

Award - Eco Today, Rototuna

High School.

• CAL Isuzu Best Technology

Award - You Fund, Rototuna

High School.

• Smart Waikato Trust Best

Social Enterprise Business

Award - Here to help, Rototuna

High School.

More than 200 Year 12 and

13 students participate in YES,

managed by Smart Waikato

Trust in the region, setting up

and operating their own businesses,

creating, promoting,

and selling a product or service,

conducting market research,

planning, budgeting, taking

and managing risk and turning

problems into challenges.

YES helps students develop

knowledge in operating a small

business, team building, relationship

management, meeting

procedures, record keeping,

the legal requirements for running

a business, and the process

of reporting company performance.

Its value is far-reaching,

providing students with skills to

equip them for life after school.

The YES experience also adds

depth to a resume when seeking


YES Waikato regional

co-ordinator Levinia Paku,

of Smart Waikato Trust, was

impressed with the innovative,

sustainable and socially responsible

ideas that teams were putting


“These awards are a reflection

of the very talented young

entrepreneurs we have here in

Waikato. It’s great to see that

our youth have a social conscience

and are environmentally

focused when it comes to creating

their business ideas. Teams

are not only thinking outside

the square to develop unique

products, they are working hard

to fulfil the requirements of running

a successful business, and

importantly, making our world

a better place,” she said.

YES is sponsored in Waikato

by Wintec, the University of

Waikato, Foster Construction,

Waikato Chambers of Commerce,

Cambridge Chamber

of Commerce, EMA Waikato,

Loop Carshare, Waikato Business

News and CAL Isuzu.

Beverly Taylor presents the Wintec Company of the Year Award

to Hannah Scott and Jordie Campbell, of Rototuna High School

alongside Levinia Paku, Smart Waikato Trust.






5 6

7 8

1. CAL Isuzu Best Digital Technology award - You Fund (Hamilton Christian School), presented by Zara Baker. 2. Loop Carshare Innovation award - Rad Lab Boards

(Hamilton Christian School). 3. EMA Waikato Excellence in Financial Management – Sew Lovely Scrunchies (Hauraki Plains College), presented byJack Ninnes.

4. Foster Construction Runner Up - Sew Lovely Scrunchies (Hauraki Plains College), presented by Graham Boswell. 5. Waikato Chamber of Commerce Commitment

to Business Award - The Kitchen Garden (Fraser High School), presented by Karen Zhang. 6. Smart Waikato Trust Best Social Enterprise Business award - Here to Help

(Rototuna High School), accepted by YES teacher Marc Lelievre presented by Donavan Clarke. 7. University of Waikato CEO of the year - Cheyenne Oliver (St Peter’s

School - Cambridge), presented by Sarah Morton-Johnson (Smart Waikato Trust) on behalf of the University of Waikato. 8. Latesha Randell (Raglan Coconut Yoghurt).


‘Don’t judge a book by its

cover’ - the importance of

background checks.

Before you confirm an offer on a house,

you get a building inspection report, when

you’re buying a car, the necessary checks

are carried out to make sure it’s roadworthy

and its history checks out. With significant

investments of this type it’s critical to ensure

you know what you’re getting.

The same goes when you

invest in a new hire for

your business.

When it comes to employing

people to work for your

business, it should be routine

practice to include background

checks in your recruitment

process. It’s a tight employment

market in Waikato at

the moment, and yes, time is

of the essence when you’ve

found a great candidate. But

background checks should

never be skipped. The candidate’s

personality may have

shone through in the interview,

they could have shared perfect

examples of work they’d done

in previous roles. But we all

know the saying ‘don’t judge a

book by its cover’, and as much

as you’d like to intrinsically

trust the person that seems to

fit the bill, it’s a matter of due

diligence. If something happens

down the track, getting

it wrong can be very costly to

your business.

There are a variety of background

checks that can be car-

ried out depending on the position

being recruited for.

They can include aptitude

testing and other checks as

required such as criminal, insolvency,

medical checks, visa

and ACC checks, and tests for

illegal substances. Some checks

are a legal requirement depending

on the position. And of

course, reference checks, which

are a vital part of any recruitment


Reference checks are an

important tool to assist in the

selection of the right candidate

and fit for your company. They

can help you to understand

how the candidate learns, what

their areas of development are,

and how they like to be lead/

managed. It’s also important

to tailor questions to the referees

in ways to help validate

any competency-based examples

a candidate has provided.

And the majority of times, it all

checks out.

At Asset Recruitment we

undertake thorough background

checks, and tailor our

Paula Jorgensen

recruitment process to include

any legally required or specific

checks required outside of our

robust standard process. We’re

also able to unbundle our various

recruitment services to suit

your situation. We can take

care of anything from sitting

on interview panels, conducting

reference and insolvency

checks, drug testing or skills

testing. We’re here to be as

involved as you need us to be in

your recruitment process.

So, when you’re investing

in a new hire for your business.

Do the checks. Do the due diligence.

Have peace of mind.

Then look forward to welcoming

them to your business.

Paula Jorgensen is Permanent

Recruitment Specialist at Asset

Recruitment, Waikato’s leading

recruitment company for temporary,

permanent, executive

and industrial recruitment.

WAIKATO BUSINESS NEWS November/December 2019

Temporary | Permanent | Executive | Industrial

07 839 3685 | www.assetrec.co.nz




Pearl Parsons

Pearl has joined us as an Industrial Recruitment Consultant,

specialising in the recruitment of suitable candidates for

placement in temporary roles across a range of industries

including manufacturing, dairy and food distribution.

Looking to hire? Locally owned and operated, Asset

Recruitment has been established for more than

30 years. As specialists in temporary, permanent,

executive and industrial recruitment, our team know

the Waikato market.

Our combined skills, networks and longevity within the recruitment

industry mean that we continue to maintain our position as a leading

recruitment agency in Waikato.

Recruit with excellence. Recruit with Asset.


Bringing colour to HR

Bringing colour to HR

Human Resources is no longer black & white...

Human Resources is no longer black & white...

The HR scene is becoming increasingly difficult for SMEs to navigate - the good news is,

we’re here to help.

The HR scene is becoming increasingly difficult for SMEs to navigate - the good news is,

We we’re understand here to help.

the challenges of managing and getting the best out of your employees

and believe that every business deserves the very best support to do this. Our team is

down We understand to earth, pragmatic the challenges and focused of managing on getting and getting to know the our best clients out of and your their employees


In and some believe cases, that this every means business we work deserves on site, the right very alongside best support you and to do as this. part Our of your team team.


down to earth, pragmatic and focused on getting to know our clients and their needs.

HR In some Connect cases, provide this means full support we work for on everything site, right alongside HR:

you and as part of your team.

• HR HR Connect consultancy provide – general full support advice for everything specific projects


Workplace safety

• Growing HR consultancy team culture

– general advice or specific projects

• Change Workplace management safety

including career transition services

• Recruitment Growing team – the culture

whole end to end process or part of it

• We Change can work management on site with including you

career transition services

• We Recruitment are your enableHR – the whole (HRIS) end to partners end process for the or BOP part of and it


• We can work on site with you

We • We are are passionate your enableHR about helping (HRIS) partners businesses for grow the BOP and and succeed Waikato

with their greatest asset, their

people. It begins with learning what your business needs and sharing with you how we can help.

We are passionate about helping businesses grow and succeed with their greatest asset, their

Let’s people. start It begins the conversation.

with learning what your business needs and sharing with you how we can help.

Call Let’s 0800 start 131 the 557 conversation.

Email admin@hrconnect.co.nz


Call 0800 Level 131 1, 17 557

Grey Street, Tauranga

Email admin@hrconnect.co.nz

Visit Level 13 Ruakiwi 1, 17 Grey Road, Street, Hamilton Tauranga Lake, Hamilton

40 WAIKATO BUSINESS NEWS November/December 2019


Fegans Recruitment

Finding Successful People

in a Changing World

Fegans Recruitment, previously known as Fegan & Co, has been helping

Employers with their recruitment needs for over 20 years.

As a division of Russell Drake Consulting, we are able to provide a range of

Recruitment and Employment Relations knowledge to assist in developing your

people capability.

Jana, one our Recruitment Consultants, is ready to assist you with your

recruitment needs, give her a call today to find out more.

Our Services Include:

• Targeted Advertising

• Recruitment Process Management

• Assessment Profiling

• Structure Interviewing

And many more…

Call the RDC Team if you have a situation you want to discuss.

Contact us

RDC 07 838 0018 or email info@russelldrakeconsulting.co.nz

Fegans Recruitment 07 823 0105 or email office@fegan.co.nz



WAIKATO BUSINESS NEWS November/December 2019




Drake New Zealand works with

businesses across the country to build

and develop high-performing teams.

The Drake Hamilton branch recruits across a wide

range of industries in the Waikato, including:


Customer Service





0800DRAKE1 (ext 4)



Lvl 1, 586 Victoria St, Hamilton

42 WAIKATO BUSINESS NEWS November/December 2019

The modern day workplace and

the importance of innovation

In the 21st century companies must

continually innovate their processes and

products in order to stay competitive in

the market. Traditionally business strategy

has been to focus on maximising your

employee’s utilisation, pushing them to get

the job done as fast as possible.

In today’s business climate,

this strategy is still used;

however, businesses looking

to grow and stand the test

of time should be questioning

whether traditional utilisation

strategies are creating an

environment that values and

encourages innovation. To do

so there should be a greater

focus on creating the best

workplace environment to

attract, retain and encourage

talented employees to create


Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@dpmedia.co.nz


Richard Walker

Ph: (07) 838 1333

Mob: 027 814 2914

Email: richard@dpmedia.co.nz

Production manager

Tania Hogg

Ph: (07) 838 1333

Email: tania@dpmedia.co.nz

Senior graphic designer

Kelly Gillespie

Ph: (07) 838 1333

Email: kelly@dpmedia.co.nz

Graphic designer

Olivia McGovern

Ph: (07) 838 1333

Email: olivia@dpmedia.co.nz


Please contact:

Advertising account managers

Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@dpmedia.co.nz

Carolyn Jonson

Ph: (07) 838 1333

Mob: (027) 821 5777

Email: carolyn@dpmedia.co.nz



News releases/Photos/Letters:







12 Mill Street, Hamilton PO Box 1425,

Hamilton, 3240. Ph: (07) 838 1333

Fax: (07) 838 2807 | www.dpmedia.co.nz

that innovation.

The bottom-line is a key

performance indicator and

therefore a consistent focus of

many business, regardless of

industry, but we need to create

a greater correlation between

profit generation and investment

in innovation. One of

the main components of profit

is the cost of the process and

how much the business makes

by performing it. So a simple

way to remain profitable is to

reduce costs, but such methods

do not necessarily promote

innovation and, without that, a

business can quickly become

less relevant in a marketplace.

So how does a business

become more innovative? This

could be achieved by having

a workplace environment that

fosters the following components:

challenging employees,

providing freedom for employees

to try new things, encouraging

risk-taking and trusting

employees to act in the best

interests of the company. The

decision to innovate must be

backed by senior leadership

and actions that create an

environment in which employees

are so comfortable with

change and voicing their ideas

that they initiate innovation.

The presence of automation

has increased significantly

in the workplace. This

has allowed businesses who

Contemporary NZ art works for hire

in workplaces & private homes.

FrEE consultation & installation

Consultancy services available.

Portfolio Art Hire

Janet Knighton

P 021 059 0028 E art.hire@xtra.co.nz

embrace automation to be

able to focus their resources

on driving innovation and

providing value-add services

and products to the market.

Although automation has

some negative connotations

surrounding the increasing

redundancy of employees for

some tasks, if used wisely it

can also create new jobs and

significantly increase a business’

ability to innovate. Automation

can allow considerable

productivity gains for the economy

which will in turn help to

generate new work opportunities.

With the introduction

of more automated processes,

businesses are looking into

ways they can train and upskill

employees to productively use

the workforce to provide valuable

and innovative services

for the benefit of both the business

and customers.

The modern employee

desires greater responsibility

within the business; they want

to push themselves to perform

better and to create an impact

within their industry. Modern

employees play an integral

role in how a business performs

in this forever changing

world, with their appreciation

for new technology and openness

for growth.

We must consider how we

use this next generation of

employees to their full potential.

The comparatively lower

cost for new employees to

the workforce makes it more

likely they are allocated processing

jobs and menial tasks,

leaving business development

to more experienced (and

more costly) employees. However,

customer needs are what

drive innovation and enable

businesses to know where to

focus resources. On this basis,

if the younger generation

are bursting with new ideas

and seeking to reimagine old

ideas, then businesses should

consider involving them in

customer-facing roles to initiate

conversations and opportunities

with customers and

develop their understanding of

the industry.

However, the pressure to

meet certain metric constraints

does not encourage innovation,

and instead, makes employees

scared of failing. It is easy for

a business to become focused

on costs which instil boundaries

that restrain employees

from creative thinking. Businesses

should make efforts to

remove this red tape by considering

stresses that create

pressure on employees. If such

pressures are stifling innovation,

then the business needs

to focus on what changes are

necessary to help embrace

the new way of thinking. To

successfully implement this,

Forbes suggests that “Innovation

is communication”. The

rare art of listening is often

the best way to build a workplace

which allows employees

to freely share ideas and then

collaborate to turn those ideas

100th electrical apprentice joins ATT


Hamilton man has

become the 100th

electrical apprentice

employed by ATT (Apprenticeship

Training Trust).

Brooklyn Aperehama is

completing his apprenticeship

with Mech Electrical of

Hamilton East. That sees him

working with owner-operator

Mehmet Kurnaz on a range

of residential and commercial

projects in and around the

city. He hopes to complete his

apprenticeship in three to four


Aperehama is one of 43

Waikato-based apprentices

employed by ATT. The trust

is one of the country’s largest

employers of apprentices, and

expanded into the electrical

sector in 2015. It also employs

apprentices in plumbing,

drain-laying and gas-fitting,

and has 367 in total nationwide.

ATT chief executive Helen

Stephens says by giving Kiwis

the best opportunity to learn a

trade the trust is helping the

construction sector gain the

skills it is crying out for:

“New Zealand has a massive

skills gap with an estimated

80,000 construction

workers needed over the next

five years - just under half

require a trade qualification,”

she said.

“Electrical is a big part of

this, which is why we started

employing electrical apprentices

four years ago. Some of

our first electrical graduates

qualified at our recent graduation

events and are now in

full-time employment.

“In the current market,

with construction booming

and population growing,

apprentices all have great


ATT is a nationwide independent

charitable trust that

partners with trade businesses

by operating a managed

apprenticeship scheme. It



Elsa Wrathall is a PwC senior manager based in the Waikato office.

Email: elsa.n.wrathall@pwc.com

manages all the recruitment,

employs the apprentices,

mentors, provides HR and

personal support, and organises


ATT is one of the largest

into reality.

Efficiency will always play

a big role in the success of a

business, but every employer

should consider how they can

balance productivity and creativity

to reach the optimal

level of innovation. Instead

of focusing on how to ‘get the

job done’, employers should

consider ‘how to do the job


The comments in this article

of a general nature and should

not be relied on for specific

cases. Taxpayers should seek

specific advice.

ATT’s 100th electrical apprentice, Brooklyn Aperehama, with Mehmet Kurnaz, owner and

operator of Mech Electrical Limited, where he is completing his apprenticeship.

electrical apprentice employers

and the largest employer

of plumbing, gasfitting and

drainlaying apprentices in

New Zealand, with more than

28 years’ experience.

WAIKATO BUSINESS NEWS November/December 2019


Sticks and stones

How much do the words you use

genuinely reflect your brand? How hard

do you think about the words you use and

how you use them?

Researching a new client

last week, I looked

through other websites

in their sector. Naturally they

were similar, outlining highly

specialist services in an industry

I know little about. But in

this case, it was like the same

person had written them… and

I was still none-the-wiser about

what any of the companies

really did. The language was

overly complicated, incredibly

technical and the descriptions

were so very, very long.

True, those technical websites

are not selling their services

to me. The people who

commission work from them

would (hopefully) understand

every word. But even then,

there’s no need to bore them

into submission. And none of

them gave any sense of what

the experience would be like to

work with them.

If the product or service

your brand provides is the

same as your competition,

finding something that makes

you stand out is a constant

challenge. As you zig, others

zag, and your whole sector is

in one big slalom race to win

new business. If you’re the

one coming down the slope

saying things differently to the

rest, you will be the one they


Knowing your audience,

what they will relate to and

understand, is one of the

most important starting points

before you put pen to paper.

Not just their demographics,

their role in the decision-making

and their understanding

of your service, but also what

emotional impact is going to

be most effective. Do your

words need to reassure them,

motivate, entertain or simply


The lesson in that

for me was that

yes, language is a

beautiful thing but

using it effectively is

more important.

Think about how your

words will lead them to

describe your brand and the

relationship they can expect

to have with it, not just what it

can do for them.

Be prepared to focus some

energy on getting the words

right. It’s not easy, that’s for


I can generally string a sentence

together, but sometimes

it comes out as complete and

utter gobbledegook. Sometimes,

people must look at

me with confusion about the

garbled splurge that falls out

of my mouth. While, at other

times, something comes out to

make me scan the room to see

if someone smarter actually

said it.

Many years ago, I was in

meetings with someone who

was incredibly articulate. Coupled

with a lovely voice and

lofty reputation, they seemed

so beautifully erudite that I

found myself nodding and

agreeing. Until, one day, I listened

carefully to the words

themselves and realised that

it was actually nonsense. As

the least experienced in the

room, I figured the only way

to learn was to ask them to

explain. They said it again,

simpler. Leaving the meeting,

most of the room whispered

their thanks as they had no idea

what the rambling was about


The lesson in that for me

was that yes, language is a

beautiful thing but using it

effectively is more important.

I lost the opportunity

to work with a client once

because I condensed the proposal

document into something

concise and pithy. I had

assumed that they would prefer

me to get to the point, with

brief summaries rather than

pages of lengthy rationale. He

acknowledged that my recommendations

were sound and

that I had covered everything

he needed, but he wanted to be

convinced by the rigour of the

thought behind them.

If you choose to simplify

or take a very casual conversational

approach, you also have

to be confident that your audience

will connect with your

language style.

Fortunately, New Zealanders

are generally comfortable

with a level of informality reasonably

early in relationship.

It’s important to understand

your audience’s acceptance of

this from your brand.

It used to be that we considered

whether a contraction

(such as we’re rather than we



Vicki Jones is director of Dugmore Jones, Hamilton-based brand

management consultancy. Email vicki@dugmorejones.co.nz

are) came across as too casual,

or to go easy on the exclamation

marks. Now informality

can mean things like whether

it’s OK to swear and the use of


If you feel this is genuinely

appropriate and authentic to

your brand, go for your life.

But if you feel that your audience

isn’t ready for colourful

language or quirky yellow

faces and cartoon fruit, be prepared

to have to take them on a

journey with your brand, but at

the right time and in the right


The words we use and the

tone in which we express them

have two important goals. One

is for our words to be authentic

to how we want our brand to be

heard. The other is for them to

connect to the people we want

to hear them. Understand both

and both will win.

Delivering for the Waikato region



On behalf of my wife

Angela and our children,

we would like to

wish you a very Merry Christmas

and Happy New Year. We

hope that 2020 brings you good

health, opportunity, and joy.

It’s been almost two years

since the coalition-government

came to office. I’m humbled by

the trust you’ve placed in our

leader Jacinda Ardern, and as

a team we work every day to

repay that trust with action. I’m

thankful for the chance to serve

and champion our region as a

local Member of Parliament.

I’m proud that over the past

two years we’ve made real

progress on the long-term challenges

facing New Zealand.

We’re making steps to

ensure we are the best place

in the world to be a child. In

Waikato, we’re upgrading a

number of schools and we are

building more than 70 new

classrooms across another 30

schools. This means hundreds

more children will be learning

in warm, comfortable and

modern classrooms. We have

also signed off on Hamilton

Christian School becoming


We’re investing in Smart

Waikato – a programme that

improves student achievement,

helps students get into meaningful

work, and ensures a consistent

supply of skilled labour

for our regional economy, with

a strong focus on the trades.

In October our Prime Minister

visited the Waikato to

announce a $12 million grant

to enable a $74 million world

class theatre to be built in

Hamilton. Other contributions

to this project have come

from councils, Trust Waikato,

Lotteries, and philanthropic

donors. This will create uplift

and opportunity for the arts

sector across the Waikato and

Bay of Plenty regions. Construction

will begin early next


We’re investing in mental

health and addiction services,

including $100 million to

rebuild the Henry Rongomau

Bennett Centre in Hamilton.

We’re delivering better cancer

care through increased access

to new cancer drugs and treatment


Futureproof have combined

with the Hamilton to Auckland

Corridor team, in order to

collaboratively plan the future

growth in the Waikato region.

The Hamilton to Auckland

Corridor Plan maps development

between Cambridge/

Te Awamutu in the south and

Pukekohe in the north. This

corridor is the busiest in New

Zealand and will be a key economic

growth area over the

coming years.

A passenger rail service

between Hamilton and Auckland

is due to begin in July next

year. Alongside this, the Ministry

of Transport is undertaking

a business case to explore rapid

rail between Hamilton and

Auckland (around a one-hour


Good progress continues on

the completion of the Waikato

Expressway, with the Huntly

section due to open in February

2020. It’s important we have a

balanced transport network,

combining road and rail in the

most efficient and accessible


Work has begun on the

Labour MP Jamie Strange.

completion of the Hamilton

Ring Road and a bridge across

the Waikato River near Hamilton

Gardens. This will unlock

the 8500-house Peacocke

development through $180

million from the Government’s

10-year interest-free loan and

$110 million in NZTA subsidies.

We recently passed the

Zero-Carbon Bill, setting targets

to reduce our impact on

global warming.

We’re working hard to

ensure everyone has a warm,

dry home. We’ve banned overseas

speculators and we’ve

made changes to the Home-

Start grant to help more Kiwis

into their first homes. We’ve

stopped the previous government’s

sell-off of state houses,

and we’ve already built more

than 2000 new state homes

across the country. We have

also boosted funding for Housing

First programme to reduce


Our economy is in good

shape, and there’s a lot to be

positive about. We’ve delivered

a strong surplus, growth

well ahead of our major trading

partners, low debt and record

low unemployment. Here in

Waikato, we’ve created more

than 1000 new jobs since coming

into office.

While there’s still plenty

more to do, I’m incredibly

proud of the progress we’ve

already made for New Zealanders.

New Zealand

National Fieldays Society

Founded in 1968 the New Zealand National

Fieldays Society brings town and country

together and advances New Zealand

agriculture through collaborative leadership

in innovation, education, technology and


The Society began with

the event now known at

Fieldays in 1969 which

gave farmers a chance to get

off farm and view the latest

machinery and innovation

in the industry.

Fieldays has morphed

into the largest agricultural

event in the Southern Hemisphere

acting as a platform

for launching innovative

ideas, showcasing the latest

developments in the market,

bringing town and country

together and celebrating our

primary industry.

The 2019 event contributed

$549M in sales revenue for

New Zealand businesses with

$183M going to the Waikato

region alone.

Equidays is another event

owned by the Society that provides

equine enthusiasts of all

disciplines with an educationoriented

event featuring competitions,

shopping, clinics,

seminars and entertainment.

The 2019 event raised

$13,500 for the Breast Cancer

Foundation NZ through a

Jump for Cancer slalom during

the Friday Showjumping

Spectacular Nightshow.

The Society also owns

and operates Mystery Creek

Events Centre which lends

itself to a variety of other

events throughout the year.

The sites expansive outdoor

areas and range of indoor venues

can cater to conferences,

exhibitions, concerts, meetings,

wedding receptions and

more. Conveniently located

close the Hamilton airport,

Mystery Creek Events Centre

has the added benefit of plenty

of space for free parking and

a dedicated event team to help

with event planning.

The Society continue to

heavily invest in sustainability

measures for Fieldays,

Equidays and Mystery Creek

Events Centre. Fieldays and

Equidays are accredited with

ISO 20121, a sustainable

event management standard

that sits them alongside some

very large-scale international


Each year the Society

give back to the community

through educational grants

and scholarships, event sponsorships

and charitable donations.

In the last financial year,

the Society donated $148K to

various deserving community

groups, tertiary research

students, and organisations

making a difference in the

rural sector.

Connect with the Society

by holding an event at Mystery

Creek Events Centre

or by visiting, exhibiting or

volunteering at Fieldays or

Equidays to be a part of this

dynamic organisation dedicated

to the success of the

primary industry.

New Zealand National Fieldays

Society is a not-for-profit

organisation committed to

advancing agriculture in

New Zealand.

• Committed to sustainability

• Supports charitable activities

• Provides educational grants and scholarships

• Owns Fieldays, Equidays and THE Expo

• Owns Mystery Creek Event Centre

Find out more at www.nznfs.co.nz


WAIKATO BUSINESS NEWS November/December 2019


Activity options for

business events in

the Mighty Waikato

When it comes to planning activities in The

Mighty Waikato, as part of a conference,

corporate team building or incentive, there

is plenty to choose from.

Hobbiton Movie Set continues

to be a top favourite and

is only a 45-minute drive from

Hamilton. Allow two hours for

a tour of the magical movie

set, as seen in the Lord of the

Rings and The Hobbit trilogies,

a tipple of Southfarthing

ale or delicious ginger beer

plus a bite to eat. Hobbiton is

a perfect half-day excursion

from Hamilton.


A popular day excursion is a

trip to Waitomo Glowworm

Caves. If you have a taste for

adventure, experience New

Zealand’s original Black Water

Rafting trip through the Black

Labyrinth – the experience

takes three hours. For those

who prefer to take things at a

more leisurely pace, you can

discover New Zealand’s two

best glowworm caves as you

glide gently by boat under a

twinkling sky and then get

up-close and personal with

glowworms in the Ruakuri



Foodies will love Waikato’s

latest experience showcasing

some of the region’s finest

produce and brews - Taste

of Waikato at The Red Barn

which is not to be missed.

Located in the heart of rural

Waikato, this premium six

course degustation lunch experience

comes with its own

touch of Kiwi style – guests

can roll up their sleeves and

participate in plating their own

Red Barn farm tours.

meal, making their own butter

and compete in a sensory

food quiz. The Red Barn is a

45-minute drive from Hamilton.

Allow three hours for the

Taste of Waikato lunch experience

and times can be tailored

to suit group itineraries, with

farm tours available. Combine

a tour of Hobbiton Movie Set

with lunch at The Red Barn

before (or after) for a wonderful

day out in Waikato.


Hop on board Brewbus and

be transported in comfort and

style to the best breweries and

brew bars in Waikato. You

will meet the people behind

the beer, hear amazing stories

from our colourful and creative

brewers, and taste some

of their finest craft.


Hampton Downs is the destination

for adrenaline-pumping

activities. They offer a myriad

of exciting options including

GO KARTS, Fast Laps, Skid

Pan Drive, U-Drive Muscle

Cars and V8 Supercar Experiences.

Hampton Downs also

has some great meeting rooms

and plenty of parking making

it the perfect destination for

presentations and celebrations

followed by a team activity.


If you’re looking for something

completely different to inspire

your crew, the team at Podium

Experiences can customise a

unique itinerary for you. Based

in Cambridge, the high performance

sporting hub of New

Zealand, Podium Experiences

have lots of options available

and can customise an itinerary

for you - from coach-led sessions

on the world-class velodrome,

bike hire to ride on the

Te Awa River Ride or Waikato

River Trails, yoga, meditation

and cooking, through to guest

speakers from a hub of high

performing athletes.


Last but not least, two

favourites for those preferring

a leisurely day. Enjoy a

journey through tea history

and culture on the Zealong

Discover Tea Experience, followed

by a ‘not your usual’

High Tea. Then proceed on to

the international award-winning

Hamilton Gardens and

explore the history, context

and meaning of gardens. The

collections of gardens each tell

a story and offer an insight into

a different civilisation. Zealong

Tea Estate (New Zealand’s

only tea plantation) or Hamilton

Gardens are good choices

for a half day experience.

Alternatively, combine the two

for a fabulous day exploring

two of New Zealand’s unique


For more information

about activities suitable for

conferences, business events

and corporate team building,

contact the team at Hamilton

& Waikato Tourism’s Convention

Bureau (Business Events

Waikato). The team can provide

you with an invaluable

resource when planning your

next business event or conference

in Waikato. Offering free

and impartial advice, bureau

services are tailored specifically

to your event’s needs,

ensuring an efficient and

time-effective planning process.

The bureau will ensure

the right connections are

made, the best marketing support

is offered, and help ensure

your event is a success from

start to finish.


Hamilton & Waikato Tourism



Hobbiton Movie Set.






For more information

contact the team today

at info@wbn.co.nz or 07 838 1333

46 WAIKATO BUSINESS NEWS November/December 2019


The trouble with tea:

a brew under threat

Everyone likes a good cuppa, but when not

every leaf is as green as you might think,

it’s never been more important to know

where your tea comes from.

The world’s most popular

beverage is produced in

58 countries across five

continents, but not all teas are

made equal. Worker exploitation,

the heavy use of harmful

pesticides and herbicides, and

the ever-increasing threat of climate

change threaten the future

of the global tea industry.

More and more,

people are looking

towards regenerative

agriculture and zero

waste from the food

on their plate, and

they’re seeking that

same accountability

in their cup.

With consumers becoming

more conscious of the growing

process of their tea, ensuring

sustainable production is

essential for the future of the

tea industry. But producing

almost six million tonnes of

tea every year is no easy feat.

Of the issues facing the

world’s tea producers, the

changing global climate is

undeniably the biggest hurdle

they face. Increasing temperatures

have the potential to dry

soil, rendering it unusable for

the already-sensitive camellia

trees, and unpredictable

weather can ruin entire harvests

in days.

Frequent poor yields in

tea-growing nations like

Kenya and Sri Lanka have

already driven the international

price of tea upwards. It

is forecast to rise by up to 26

percent in the next five years if

conditions don’t change.

Many tea plantations have

turned to the heavy use of

pesticides to give the plants a

fighting chance. But with consumer

awareness for pesticide

use on the rise and a global

movement to limit the use of

pesticides in food products,

this is becoming less of an

option. The health impacts of

pesticides on plantation workers

is also a cause for growing

concern, and many plantations

are giving up pesticides completely.

But one local tea producer

Zealong general

manager Gigi Crawford.

is proving it isn’t so hard

to produce tea that is truly


Zealong general manager

Gigi Crawford said as a

country built on sustainability,

New Zealand tea drinkers

should focus on established

brands product origins and

question where their teas actually

come from.

“More and more, people

are looking towards regenerative

agriculture and zero waste

from the food on their plate,

and they’re seeking that same

accountability in their cup.”

In less than 20 years, the

global consumption for tea

has grown over 60 percent,

and with more than 5000 years

of history already behind the

humble brew, the pressure is

on to keep the tradition alive

and well.

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negotiate special rates for your Conference or Event on (07) 846-0061

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Zealong Tea Estate Ltd • 495 Gordonton Road, Hamilton 3281 • Ph 07 854 0988 • events@zealong.co.nz • www.zealong.com


WAIKATO BUSINESS NEWS November/December 2019


Soda showcase fuels

entrepreneurial fire

One year of hard work and determination

for several Soda Inc graduates was

celebrated by more than 200 people who

left with a fire in their belly and a drive to

fulfil their entrepreneurial dreams.

The Soda Inc Ambition

Showcase – powered by

ASB Bank – saw entrepreneurs

from all over New

Zealand and as far as Australia

come together for an evening of


The evening was kicked off

with MC Sacha Coburn singing

happy birthday to Soda

as the not-for-profit turned 10

Richard Odgers and Colin Young from ASB.

Rachel Adams, Ricky Jack and Luke Taylor.

Dorenda Britten and Vaughan Fergusson.

this year.

Soda CE Erin Wansbrough

then shared some of the Soda

origin story saying that the

Soda team wanted to honour

their past as it guided them into

the future.

“Part of that past is our

namesake, Mary Jane Innes.

In 1900, Mary Jane Innes

launched a soda-bottling factory

on the corner of Victoria

and Bridge Streets in Hamilton.

“She laid the foundations,

not only for today’s brewery

but, also for the soft-drink giant

that became Oasis Industries in

1979. Oasis Industries, who

after various name and ownership

changes, are now the

largest bottlers in New Zealand.

You might have heard of

them… Coca Cola Amatil NZ!

“Mary Jane Innes is the

beating heart that fuels the team

at Soda. The tenacity required

to achieve what she achieved as

a businesswoman in the 1900s

underpins our culture, ethos

and purpose.

“Soda endeavours to continue

honouring Mary Jane’s

success through supporting and

nurturing like-minded entrepreneurs,”

Erin said.

The crowd then heard from

serial entrepreneur Samuel

Junghenn, the founder and head

strategist of Think Big Online,

who spoke about the 10 biggest

mistakes he had made in business.

“As an entrepreneur you are

always striving to get to that

point of success, but like my

mum said, ‘it’s not about the

destination, it’s the journey’.

That’s been the biggest lesson

for me. You’re never going to

reach the destination of success,

it’s about the journey,” he


Following Samuel were four

of Soda’s clients and alumni.

Lisette du Plessis, founder

of Magpie, spoke about her

crowdfunding publishing

startup business, highlighting

her love for books.

Du Plessis said she had been

a publisher for 10 years before

she decided to revolutionise the

industry with own publishing

company who publish “books

that matter”.

Stefan Roesch, co-founder

of FilmQuest, said he was the

first person in the world to

complete a PhD in film tourism

and that’s how his startup came


“FilmQuest provides a platform

for movie lovers who

want to explore the world's

iconic film locations, discover

the best film tourism experiences

and read about film-inspired

travel stories.”

Roesch said the Soda Lift

programme had enabled Film-

Quest to set their sights on taking

their business to the world.

“We want to make Film-

Quest available to everyone

and that means bringing on

Graduates with ASB and Soda_Richard Odgers, Wes Moir, Anna Latū, Georgia Latū,

Erin Wansbrough, Simone Stewart, Stefan Roesch, Tony Brunton and Michael Briggs.

board the 80 million film tourism

lovers that are already out

there right now searching for

the spot where John Snow and

Daenerys Targaryen had that

conversation on that cliff. We

will be calling on all of you film

lovers to join with us to capture

the magic.”

Soda alumni Andrew

Bishop, founder of Findatruckload,

then spoke about his success

since finishing the Soda

Lift programme in 2013 and

the lessons he has carried with

him since.

“The three big things Soda

taught me that helped my business

take off were: Find your

why, hire great people and realise

that change is the only constant

in life,” he said.

Bishop said Findatruckload

had just turned 10 years old

and now employed 23 staff

throughout New Zealand, just

hit $10 million in revenue,

delivered 97,000 loads, worked

with 1600 carriers and had

1500 customers.

Georgia Tiatia Fa’atoese

Latū, co-founder of Pōtiki Poi,

finished the Soda client stories

by challenging the crowd to be

more inclusive in their business.

“Sometimes as a younger

business owner I am overlooked

based on my age. We

have had meetings where Mum

and I have been ignored and

only my Uncle Jess has been

listened to because of our gender.

“I think, far out, because

I’m 13, female and Māori I am

going to have to really shake

things up with some dinosaurs

and represent rangatahi Māori

Jiabao Zhao (Bao), Callum Macdonald,

Namrah Siddiqui Carpio, Chun Ho Tse (Leo).

Georgia Tiatia Fa’atoese Latu¯, Eliot

Jessep and Anna Tiatia Fa’atoese Latu¯.

even more.”

Vaughan Fergusson,

founder of Vend, stepped up to

the podium to share his entrepreneurial

journey and wowed

the crowd with the amazing

things he has done, all in the

name of his mum.

“My mum sparked the passion

I have for what I do and

I wouldn’t have done any of it

without her,” he said.

The showcase was wrapped

up by ASB commercial regional

manager Richard Odgers.

“To get to success, we need

a fire in our belly to spark a

desire to do something – that’s

ambition, that’s what this

showcase is about, and after

those speeches I have a fire in

my belly,” Odgers said.

Soda team: Kyra Piccione, Angela Smith, Rachel

Adams, Erin Wansbrough and Anna Devcich.

Samuel Junghenn and Stefan Roesch.

48 WAIKATO BUSINESS NEWS November/December 2019


Location is important to the success of

your business event, but it’s our people

that make all the difference.

Bringing together three of the very best venues in Hamilton combined with

experienced and passionate staff provides you with unrivalled service every step

of the way.

Whether you are planning a small, intimate business meeting or a large-scale

conference, our people are here to help you find the perfect space and ensure

you have everything you need for a successful event.

Contact us today on 07 929 3000 or businessevents@h3group.co.nz to talk to

the team who specialise in bringing people together.



A spacious venue with

on-site parking, awardwinning

catering and

spaces to suit all events.



An inspiring location

offering spaces with

impressive views across

the field.


Tucked away in

the CBD, this venue

offers affordable

spaces overlooking

the grounds.


People ‘true

stars’ of H3

With its suite of award-winning Hamilton

venues and team of dedicated event

specialists, H3 is an obvious first port of

call for local business event organisers.

Home to Claudelands,

FMG Stadium Waikato

and Seddon Park, H3

has earned a strong reputation

in the events and venue industry

– racking up an impressive

collection of accolades over

Future of tea

tied to sustainability

The world’s biggest beverage

has a bright future,

but it all relies on sustainability.

One Waikato tea

producer is dedicated to making

sure every leaf is as green

as it can be.

At Waikato’s Zealong Tea

Estate, ensuring the tea is

grown with sustainability in

mind is important.

Zealong general manager

Gigi Crawford said that from

the get-go, the team at Zealong

realised how essential it is

for them as a business to show

just how they grow their tea, as

the global tea industry shifts

towards more ethical production.

“You need to prove beyond

a logo on a package that what

customers are buying is both

clean and fair.”

Proving their tea is produced

ethically and sustainably

isn’t as simple as inviting

inspectors around for a quick

cuppa, though: rigorous checks

and tests take place to ensure

the tea being produced at the

Waikato plantation meets all

industry standards.

From planting to packaging,

every process is checked.

No synthetic pesticides are

used on the plantation, and no

harmful chemicals are used in

the packaging of the tea. Even

the tea bags are made from a

compostable, non-gmo corn


With the increasing scrutiny

of the world tea industry over

the exploitation of workers

the years.

In the past 12 months, FMG

Stadium Waikato has been

named Best Venue 2018 by the

New Zealand Events Association

(NZEA), while sister stadium

Seddon Park took out the

H3 stadia venue manager Ben Slatter (left) and director

of operations Chad Hooker (centre) at the New Zealand

Events Association Awards earlier this year. They are

pictured with Alex Devereux from Sidekicker.

Claudelands is a finalist for Large Venue of

the Year at this year’s Entertainment Venues

Association of New Zealand Awards.

and the use of harmful pesticides

Crawford said ensuring

Zealong was well ahead of the

curve was essential.

Ticking boxes in the food

industry is one thing, but easing

the growing conscience of

tea drinkers is another.

That’s why every tea in

Zealong’s range is BioGro

certified, meaning whether its

title of Domestic Short Form

Pitch of the Year at this year’s

New Zealand Cricket Awards.

Claudelands is also a finalist

for Large Venue of the Year at

the 2019 Entertainment Venues

Association New Zealand

(EVANZ) Awards, with winners

due to be announced this


Sean Murray, Hamilton

City Council general manager

of venues, tourism and

major events, says the venue

awards are outstanding recognition,

however it is the awards

received by the H3 team that

truly cement H3’s position as a

leading venue group.

“Our venues often take centre

stage but it is our people who

are the true stars,” says Murray.

“We have extremely talented

and experienced people

throughout our business who

live and breathe events, and

who are committed to working

with clients to deliver exceptional

event experiences.”

Members of the H3 team

have secured EVANZ’s Operational

Manager of the Year title

for three years running – going

to technical services manager

Sven Ladewig in 2016, operations

manager Claire Toko in

2017 and stadia venue manager

Ben Slatter in 2018.

This year Melissa Williams,

H3’s business development

manager – business events,

has been named as a finalist

for Operational Manager of

the Year, while lead event technician

Kyle Evelyn has been

shortlisted in EVANZ’s Rising

Star of the Year category.

“These awards are fantastic

recognition for our team and

reinforce what we already know

– that our team truly are the best

in the business,” says Murray.

- Supplied copy

green tea or chamomile you’re

craving, there’s an ease-of-conscience

option for everyone.

Crawford said with the

chance to lead the way, Zealong

Tea Estate is seizing the

opportunity by focussing on

organic production and sustainability.

- Supplied copy

WAIKATO BUSINESS NEWS November/December 2019


To all our people, thank you

for making us number one.

To our clients, thank you for

trusting us on the matters

most important to you.

Hamilton Auckland Rotorua Tauranga


50 WAIKATO BUSINESS NEWS November/December 2019


Facials with a luxury difference

After a move from Auckland to Hamilton to

be with her now husband, Laura Townsend

saw a gap in the Waikato luxury skin


Laura knows what she

is talking about from

travelling the country

as national educator for wellknown

professional skincare

brand Ultraceuticals, and gaining

inspiration from many of

the great skin businesses in the

country she coached. Laura

decided to take the leap from

corporate life. She put everything

she has learnt from 18

years in the skin and health

Trust triple

the expertise

industry, and Skin Depot, a

boutique facial studio, was

launched in September this

year. Most women have a hair

girl, a nail girl and a massage

girl, now Laura can be your

skin girl.

Aligning herself with

respected Hamilton hair salon

Ktizo, Laura saw a niche for

a targeted skin business. She

does facials - but not as you

know them. Each facial is tailored

to your skin on the day,

no choosing off complicated

service menus, no confusing

skincare routines, just let Laura

know how much time you have

and your skin priorities and she

will sort the rest.

Laura uses a variety of

technologies and techniques

and now chooses to illuminate

clients skin with Lira Clinical,

a skincare line that is new

to the New Zealand market.

She delivers a combination of

results and relaxation, the ultimate

in R&R. Developing relationships

and educating people

about skin is what's important

at Skin Depot. Clients can

detach from their day in the

light and airy space, and combine

it with their hair appointment

at Ktizo to get a complete

experience all from one handy


Bookings can be made

online and gift vouchers are

available for your loved ones.

Laura would love to be your

skin girl, try her out, you won’t

be disappointed.

- Supplied copy

Mark Ewing, Catherine Carleton & Andrew Quick

07 839 5870 / 17 Pembroke St / hamiltonorthodontics.co.nz


We would love to meet you & give you the gift of glowing skin.

Contact us today, you deserve it


Gift for you


One voucher per person. Not redeemable for cash or products. Not to be used in

conjunction with any other offer. Valid on your first facial before 31.01.20

324 Tristram Street Hamilton • 07 391 1359 • hello@skindepot.nz • www.skindepot.nz

WAIKATO BUSINESS NEWS November/December 2019


Business buyer –

is your next adventure on this page?

Easy to Run CBD Café $180,000


• A very popular coffee shop

• Surrounding businesses

• Great profits averaging $70,000+ over

the last three financial years

• Fully staffed


Alanah Eagle 021 606 345


Niche Services Business


Money Does Grow On Trees $425,000


• B2B supply and distribution business

• Great turnover and profits

• Good plant and equipment

• Commercial customers rely on quality

service and fresh produce


Andrew Whyte 022 097 0065

andrew.whyte@linkbusiness.co.nz co.nz


This business has been

operating since 1995 and

provides a good income

along with an excellent

lifestyle in the Waikato.

This well-established and

secure business is an

ideal fit for one or two new

working owners.

• Specialised niche with only two

known other providers in the

region - yet simple to run

• Long-standing and very loyal

client base

• Great potential for further

growth and development

• Remuneration of $70K + for

new owner


Steve Cox 0274 528 332


Homebased, Service For ACC


Is Coffee Your Passion? $120,000


• Espresso Bar and Roastery

• Located in a lovely tourist town

• Serving local coffee drinkers and visitors

• Owner is offering full training at hand



Therese Bailey 021 707 641


Top Performer, Top Opportunity


• Sandwich franchise opportunity

• High profile road frontage

• Top performers for Hamilton

• Strong lease in place


plus stock


Therese Bailey 021 707 641



Providing specialist

counselling services,

primarily focussing on the

rehabilitative needs of

clients covered by ACC.

Over the years this business

has grown from strength

to strength with consistent

sales year after year and is

a recognised leader in its


• Recognised leader in its field

• Current owner attends to

business 2 hours p/d

• Specialist counselling services

• No experience needed

• Full support is offered on

handover with the possibility of

continued support long term


Therese Bailey 021 707 641


Bay Business Brokers Ltd - Licensed (REAA08)

NZ’s most awarded business brokerage


Connecting business

buyers & sellers since 1996

0800 225 999


(L-R) FOSTER CONSTRUCTION Site Manager - Brad Morgan, FOSTER DEVELOP Assistant Development Manager - Rasa Gecaite, Development Director - Rhys Harvey

Tamahere Village is open for business.

The brand new Tamahere Village has quickly

become the hub of Tamahere’s fast growing

community - handy for groceries and fine foods,

medical services, a pharmacy and business

services, plus there’s a popular playground, skate

park and playing fields.

Foster Director of Development Rhys Harvey says

“The Village is the result of a unique partnership

between Waikato Regional Council, Tamahere

Community Group and Foster Develop – to fulfil the

growing need for local services and shops.

“Of course, it was a project that fitted well with

Foster Group’s commitment to building great

communities through strong foundations” adds


In 2017, Foster Develop set to work to transform

61 Divine Road from an empty section into a

community destination.

“The Village was modelled on the historical look

of Tamahere School, which is obviously the heart

of the community and that was important to the

Tamahere Community Group” explains Rhys.

Four building blocks frame a piazza, playing

fields and playground area. The high-quality

construction and detailed finish are typical of a

Foster project.

Blocks C and D were completed in early 2019,

creating 8 retail spaces and 600 square metres

of office space. Much of that space was taken up

by a new Doctor’s surgery, pharmacy, hairdresser,

dentist, accountant and Four Square.

Block A has recently been finished with a bakery

and homewares shop being fitted out. And

construction on Block B (a gastro pub) will start in

early 2020.

4 retail spaces and 2 office space are currently

available for lease.

“Tamahere Village presents a great opportunity for

retail and professional services” says Rhys.

“It’s at the centre of one of the Waikato’s most

desirable lifestyle locations and a community of

over 6,500 people, which is set to keep on growing.

Plus, there’s the development of the Sanderson

Tamahere Country Club, a luxury retirement resort,

which will bring hundreds more people and visitors

to the area.

“All this adds up to a very strong demand for

goods and services to be available locally, so our

advice is to move quickly and situate your business


If you are considering this location for your

business, call Rasa Gecaite on 021 077 7873.

FOSTERS.CO.NZ . 07 849 3849

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