Fluid Service Guide
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Fluid
Service Guide
Expert Service, Fluid Level
About
Fluid
Uncomplicate
About Fluid
Fluid creates spaces that attract, designs and creates
workspaces, uncomplicates the undesirable process,
and is focused on creating unparalleled experiences.
At Fluid, we’ve created a place where our employees
would prefer to work and we strive to help our
customers do the same. We work with customers to
create workspaces that foster creativity and support
their brand experience while aligning with their overall
business drivers.
Our Process
We have developed a strategic 6 step project process
to ensure that you are provided with a successful
experience from day 1 through project completion.
Guide
We know the furniture world can be daunting. At
Fluid, we’ve created a process that uncomplicates the
journey for our clients. By asking the right questions
at the right time, we help our client make informed
decisions for their enviornments.
Plan
We create a road map for success with our clients
by aligning the vision, goals, and objectives for their
projects. Through the discovery process, we’re able
to create a plan that effectively manages their budget
and timeline, all while delivering their vision.
Execute
Our team of experienced experts help clients manage
the entirety of their moves and/or renovations. Our
relocation team helps navigate the minutia of boxes
and totes all while our installers are communicating
updates on the installation schedule, ensuring a
successfully delivered project.
“
We’re continually impressed and grateful for the variety
of top-notch services Fluid Interiors provides to Code42.
Their team’s positive attitude and quick response times are
just an added bonus.
Jeff Larson
Assistant Facilities Manager
Code 42
“
Experience Fluid
At Fluid, we create smarter spaces where people and
idas thirve, and innovation soars. We turn workspaces
inton experiences and uncomplicate hard-to-navigate
processes.
That’s our goal for every space we design. By working
to understand your brand, we’re able to create unique
environments that reflect your vision. Let us inspire you
with the possibilities and help you create spaces that
attract.
Measure
We’re constantly studying our process and engaging
clients for feedback to ensure we’re continually
improving. We strive to put our best foot forward
on every project and believe the only way to do that
is to hold ourselves accountable by continuously
measuring our work.
Values That Drive Us
We believe that genuine and curious people who
are creative and committed can be powerful. A
transformative force. It’s these values that drive us.
That push us to be our best.
Project
Services
On Budget & On Time
Project Services
Your Fluid Project Management Team is dedicated to
delivering a successful
project and will work closely with you and your team
to develop an effective
Project Plan.
Our focus is a framework of experienced
Project Mangers, proven processes, and
the technology to meet goals and measure project
performance.
This approach allows us to respond to your needs
in a timely and efficient manner. Your Fluid Team
believes that a clear understanding of project
scope, budgets, schedules and resources
is the foundation for successful project planning and
execution.
This dynamic and knowledgeable team is obsessed
with creating a superior customer experience for
you.
Installation Services
faster installation with lean principles
Fluid Installation Services are based on the
principles of lean installation. We receive, deliver,
and install your new furniture in the most efficient and
timely manner. Your furniture ships to our warehouse
allowing us to control the product deliveries to site
based on site readiness and overall phasing
plans.
We leave packaging materials at our warehouse and
preassemble and kit your product. This
preparation guarantees a highly efficient delivery and
installation process.
Fluid’s lean installation starts and ends with you, the
customer, in mind delivering key benefits -
• Reduces installation time by 20 – 30%
• Minimizes the need for staging areas
• Creates a clean and safe work
environment
Design Services
“
We’re continually impressed and grateful for the variety of
top-notch services Fluid Interiors provides to Code42. Their
team’s positive attitude and quick response times are just an
added bonus.
Jeff Larson
Assistant Facilities Manager
Code 42
“
Relocation
Services
Help Manage Change
Relocations
Fluid Interiors provides comprehensive relocation services that can move any company to a new location with
minimal disruption of day-to-day business operations.
When Fluid coordinates a relocation project, every phase is carefully considered. Our service includes premove
planning, coordination of resources, detailed relocation schedules, employee move
meetings, on-site project management, and post-move follow-up activities.
We can integrate the installation of your new furniture, the reconfiguration or decommission of your existing
furniture with your relocation project to provide a seamless, one-stop service.
Moves
Decomissions
Reconfigurations
“
Went Great Shannon!
Thanks for bringing in a terrific IT team and team of movers.
Everyone was very diligent and I really appreicate their
professionalism. Really Helps.
“
Terry Haugan
Northrop Grumman
Day 2
Services
Keep Your Space Beautiful
Day 2 Services
When it comes to Day 2 Services from simple service
requests and warranties to complex Moves,
Adds, and Changes, completing tasks quickly is our
specialty.
At Fluid, each service account is assigned their own
MAC Lead. Your MAC Lead is accountable for all
aspects of your service requests – a single point of
contact for the daily needs that come up.
“
Fluid Interiors has significantly set and raised the bar as it relates
to outsourced facilities maintenance. SPS Commerce completes
over 2,000 employee workstation moves annually, and we have
streamlined the process to where we’ve saved countless overtime
hours of staff working weekends, to having Fluid handle all of the
details of our employee moves. We’re hoping to integrate their
system to our OfficeSpace system so data is entered once for a
move, and that’s it. In my 16 years with SPS Commerce, this has by
far been the most shored up and efficient process I’ve had a hand in
changing, and I’m incredibly proud to call Fluid a facilities partner.
Danielle’ Kavanaugh
Corporate Servics Manager
SPS Commerce
“
Fluid provides your MAC Leads with the technology to
help uncomplicate your service needs. With this system
in place, we are only one click away.
Warranty
Customer To Do
Move, Add, Change
Asset Managment
Services
Reduce Storage Costs
Asset Managment
Fluid’s Asset Management Programs includes the facilities, resources, and technology to manage
and track your furniture. We can help you reduce storage costs and maximize the utilization of your
existing assets.
We also create stocking programs so you can quickly satisfy your employee needs for ergonomic products
such as height adjustable tables, task chairs, and monitor arms.
All items are bar-coded and stored in climate controlled and secured facilities. Your product is always
safe and protected.
Our asset management team is trained and experienced in warehousing and storage and our web-based
technology provides reporting capabilities and on-line access to your assets.
Customized
Services
Solutions Tailored to Your Needs
Maintenance Programs
Fluid’s comprehensive maintenance and
service programs help you protect your furniture
investment and keep your space looking beautiful.
Programs can include:
• Regular cleaning and fabric protection to
reduce dust and allergens for a healthier
environment.
• Maintenance and repairs to prolong the
life of your furniture.
Fluid is here to customize a program for you to
ensure a well-maintained office space and happy
employees.
“
The new MAC service has been so easy to implement and the response time
has greatly improved. We have always enjoyed working with the service
technicians and now we can communicate directly with them to schedule and
inquire about service. It has put our mind at ease knowing our requests have
been received and will be taken care of in a timely manner.
Christine Butterfield
Office & Facilities Manager
Opus
“
Service Contracts
Maintenance Programs
Reference
Contacts
Moving forward, we will work with you to
uncomplicate processes and provide you with a
dedicated team member to support you and your
needs. We want to establish a relationship based
around accountability, reliability, and simplicity.
Name
Title
Phone Number
Email Address
Name
Title
Phone Number
Email Address
Fluid Interiors
3900 50th Ave North Suite 100
Brooklyn, Center, MN 55429
(612) 746-8700
www.fluidinteriors.com