NADO Policy FactSheets_WEB

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Policy Factsheets

www.nado.org.au


Contents

Your right to be safe 1

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Behaviour Support and Restrictive Practices 5

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Keeping children and young people safe 11

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Child Safe Policy 15

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Decision Making and Consent 17

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Epilepsy 21

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Feedback 23

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Health and Wellbeing 27

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Infection Control 29

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Medicine 31

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No smoking 33

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Our agreement 34

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Our services 38

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Supporting you well 41

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Personal Care 44

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Relationships, Sex and Health 48

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Fees 51

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Your right to be safe

This is an easy to read summary of NADO’s Abuse and Neglect Policy.

You have the right to be safe.

NADO wants to make sure you are safe when you

use our services.

We have rules about abuse, neglect and keeping

you safe.

These rules are called the Abuse and Neglect

Policy & Procedure.

This is an easy to read summary of the rules.

1


Staff

Staff should never abuse you or treat you badly.

Our staff know about your rights and the rules.

We do checks on our staff before they start work

for us.

Complaints

NADO likes to get feedback from you about what is

good and what could be better about our services.

You can make a complaint to any staff or manager.

Someone can help you make a complaint.

You might choose a family, friend, an advocate or

someone you trust.

You will not be treated badly if you make a

complaint.

2


Reporting abuse

If you are abused or treated badly you should

report it.

You can call the police if you are unsafe or

being hurt.

You can tell a staff person or a manager.

You can have support to report abuse.

You can call the NDIS Commission on 1800 035 544

What we will do

If you have been abused or treated badly we will

• Make sure you are safe

• Act quickly

• Call the police if needed

• Keep your information private

3


Support

NADO can help you get support.

You can get an advocate to help you make a

complaint or report abuse.

You can talk to a counsellor about what has

happened.

Staff or managers can help you get the right support.

You can call People with Disability Australia

on 02 9370 3100.

4


Behaviour Support and

Restrictive Practices

This is an easy to read summary of NADO’s Behaviour Support and Restrictive

Practices Policy.

NADO has a behaviour support service.

It supports people who have behaviours of

concern.

A behaviour of concern is anything that hurts

you or someone else.

Some people have behaviours of concern when

they are upset or in pain.

Staff should try to understand behaviours of

concern.

5


Behaviour support plan

If you get a behaviour support service NADO must

treat you with respect and keep you safe.

NADO will make a behaviour support plan with

you to keep you safe and reduce your behaviours.

Sometimes we need to do things to keep you safe.

These things might not be in your behaviour

support plan.

This is called NADO’s Duty of Care.

If we do things to stop you from hurting yourself

or others we must

• Use the least restrictive option and

• Make a short term plan to keep you safe

6


Restrictive practices

You might need restrictive practices in your

behaviour support plan.

A restrictive practice is anything that takes away

your rights or freedom.

NADO must follow rules about restrictive practices.

These are the 5 types of restrictive practices

1. Seclusion

2. Chemical restraint

3. Mechanical restraint

4. Physical restraint

5. Environmental restraint

7


Seclusion is when you are put in a room or space

on your own and you cannot get out.

Seclusion is not allowed if you are under 18

years old.

Chemical restraint is when you are given

medication to stop your behaviour.

Medication for behaviour support might be called

PRN if it is only used sometimes.

Mechanical restraint is when equipment is used

on you to stop you from doing something.

It does not include equipment that is used for

therapy or to keep you safe.

Physical restraint is when someone stops you

from moving.

Workers might do this to stop you from hurting

yourself or someone else.

Environmental restraint is when someone stops

you from doing things in your house or outside.

8


Rules about restrictive practices

The rules say NADO can only use a restrictive

practice if

• It is the least restrictive option

• You have a behaviour support plan

• You or your guardian say yes to the restrictive

practice and

• The Panel say yes to the restrictive practice

The Panel is a group of people who make decisions

about restrictive practices.

It is a group of at least 2 people

• A senior manager from NADO

• An independent specialist

An independent specialist does not work for NADO

but knows how to support you.

You can be part of the Panel.

Restrictive practices can only be used for 1 year

at a time.

9


Things that are never allowed

Thing that are never allowed are called prohibited

practices.

Examples are

• Something that is mean or painful

• If someone gets very angry about a mistake you

have made

• Someone who is not a doctor makes you take

medication that is not for you

• Seclusion of children or young people

• Using restrictive practices without permission

NADO have to tell the NDIS Quality and

Safeguards Commission if a prohibited

practice happens.

It is called a reportable incident.

10


Keeping children and young

people safe

This is an easy to read summary of NADO’s Child Protection Policy.

NADO provide services for children and young

people.

There are rules about keeping children and young

people safe at NADO.

The rules say NADO must

• Do checks on staff and volunteers

• Make sure staff report child abuse and neglect

• Educate staff, children and young people about

safety

These rules are for staff and volunteers at NADO.

11


Checks on staff and volunteers

We do checks on our staff and volunteers before

they start work for us.

We make sure staff and volunteers are allowed to

work with children.

We do this through the Working with Children Check.

This check lasts for up to 5 years.

Making reports

NADO staff and volunteers must report when a child

is abused or neglected.

Report to the government

The law says staff and volunteers at NADO are

mandatory reporters.

This means they must tell the government if a

child is

• Being abused or neglected, or

• Might be abused or neglected

To make a report staff or volunteers must

• Use the mandatory reporter guide at

reporter.childstory.nsw.gov.au/s

• Call FACS Child Protection Helpline 132 627

12


Report to NSW Ombudsman

Staff must speak up if other staff hurt, abuse or

neglect a child.

This is called reportable conduct.

Staff must call the NSW Ombudsman Employment

Related Child Protection Line on 02 9286 1000.

Report to Police

The CEO of NADO must report to NSW Police if

• A child or young person has been abused or

neglected and

• The abuse or neglect breaks the law

13


Report to Children’s Guardian

A serious physical assault must be reported to the

Children’s Guardian.

To make a report staff should

• Go to the NSW Children’s Guardian website

www.kidsguardian.nsw.gov.au

• Call the Children’s Guardian 02 8219 3600

Educate staff, children and young

people

All staff and volunteers get training on how to keep

children safe.

Some staff get lots of training if they work with

children and young people.

NADO educate children and young people about

their rights.

Children are supported to make a complaint if they

have been abused or neglected.

14


Child Safe Policy

This is a easy to read summary of NADO’s Child Safe Policy.

NADO wants children and young people to be safe

and happy when they come to their programs.

This policy tells NADO staff how to behave around

children and young people.

We listen to children.

We respect what they say.

We support them to make their own decisions.

15


Staff

NADO choose staff carefully.

New staff:

• Have at least one interview

• Have their references checked

• Need a National Police Check

• Need a Working with Children Check

NADO does not let any person work with children

if there are issues with their Working with

Children Check.

Before new staff work with children, they get

special training.

Staff working with children always have a manager

supporting them.

The manager makes sure they do their job well.

NADO has regular trainings for their staff after they

started working.

16


Decision Making and Consent

This is an easy to read summary of NADO’s Decision Making and Consent Policy.

Decision Making

You have the right to make decisions about

your life.

You should be supported to make your own

decisions.

17


You can choose who supports you to make

decisions.

This can be a family member, friend or NADO staff.

If NADO staff support you to make a decision they

must write down how the decision was made.

The people that support you have to accept your

decisions even if they do not agree.

They cannot make you change your mind.

If you cannot make decisions with support, a

guardian or financial manager will make decisions

for you.

A guardian makes decisions about your life.

A financial manager only decides about your

finances.

18


Consent

Consent means you agree and say yes to

something.

Consent from you or your legal guardian is

needed for

• Big life decisions like where you live

• Getting medical help

• Finance or money decisions

Consent and financial managers

Consent is necessary if you need support to do

your finances.

Your financial manager needs to get your consent

before making decisions.

You should be part of making the decisions as

much as possible.

19


Consent and sex

Consent is important when having sex.

Both people have to be older than 16 years.

Both people need to understand what they

are doing.

Both people have to agree to have sex.

Consent and marriage

Consent is important if you want to get married.

You need to understand what marriage means

before you say yes.

20


Epilepsy

This is an easy to read summary of NADO’s Supporting Participant

with Epilepsy Policy.

NADO supports people with epilepsy in our

services.

If you have epilepsy you have the right to

• Be well supported

• Enjoy a good life

21


We have rules in place to make sure you are

safe and healthy.

Rules

We make your home and our services safe for you.

We train our staff how to follow your Epilepsy

Management Plan.

If you have seizures we have special rules to

support you to have a shower, bath or

swimming.

If we support you to shower, bath or go swimming

we ask your doctor to review your plan every year

and write a report.

Our staff get training in what to do if you have

a seizure.

22


Feedback

This is an easy to read summary of NADO’s Feedback, Compliments,

Suggestions and Complaints Policy

NADO likes to get feedback about our

services and staff.

Feedback helps us improve the support

we give you.

23


Compliment

A compliment is when you tell us something good

about staff, a service or anything at NADO.

Suggestion

A suggestion is an idea of how we can make

things at NADO better.

Complaint

A complaint is when you tell us that you are not

happy with something at NADO.

A complaint can be about a staff member, the

support you get or anything at NADO.

24


How to give feedback

You can give feedback to any staff or manager.

You can fill in a Complaints and Feedback Form.

You can tell us on our participant feedback form.

You can call NADO on 1300 738 229

Go to the website www.nado.org.au/contact-us

Staff or managers can help you give feedback.

You will not be treated badly if you make a

complaint.

25


What happens next?

If you make a complaint we will

• Protect your privacy and other people’s privacy

• Manage it as quickly as possible

• Be fair

• Explain what will happen and how long it will take

• Keep records of feedback

Help

You can have someone to help you to make a

complaint.

You might choose a family, friend, or someone

you trust.

Staff can help you get an advocate or an interpreter

if you need one.

26


Health and Wellbeing

This is an easy to read summary of NADO’s Health and Wellbeing Policy.

NADO wants all people that use our services to

be healthy.

It is important to notice early when someone is

not well.

Every person supported by NADO’s Supported

Independent Living Service has a health plan.

27


Health plan

Your health plan tells us

• Advice from your doctor and dentist

• If you need to take medicine and how much

• If you need special food

Your health plan also tells us

• If there are things from your culture or religion

we need to know

• What treatment you want when you are at the

end of your life

Checking your plan

We will check your health plan every 3 months with

you, your support worker and sometimes your family.

We will make changes if needed.

If you have epilepsy, you will have an epilepsy plan

that tells us how to manage it in the best way.

28


Infection Control

This is an easy to read summary of NADO’s Infection Control Policy.

Infection control means stopping the spread of

disease from one person to another.

This policy talks about how to stop the spread

of disease in NADO workplaces.

Diseases can be spread in many ways:

• By coughing and sneezing

• By touch, from skin to skin

• By blood or other body fluids

29


Things NADO staff must do to stop diseases

spreading

• Wash their hands well

• Wear gloves

• Be careful when preparing food

• Be careful with sharp things like needles

• Staff must also keep the workplace clean and tidy

• Clean up spills

• Ask participants to stay at home if they have a

disease that others might catch

• Ask participants to stay at home if they don’t have

staff that can manage your disease.

Staff must stay at home if they have a disease that

other people can catch.

Examples are Chicken pox, Measles, Gastro,

Flu or lice.

30


Medicine

This is an easy to read summary of NADO’s Medication Policy.

NADO staff can support you to take medication

when you are using our services.

Staff are trained to do this safely.

Staff must follow your individual plan.

We keep a medication chart or book in your file.

Staff must write down medication they support

you with.

31


Rules

There are rules about medication to keep you and

other people safe.

Medication must have a correct label or be provided

in a webster pack from the chemist.

Medication must be in date.

Staff must follow the direction by the doctor or

health person.

Mistakes

If staff make a mistake when supporting you with

medication they must report it.

A mistake could be forgetting to give you medication

or giving you the wrong medication.

If you refuse to take your medication staff must

report it.

Bad reaction

If staff think you are having a bad reaction to

medication they can

• Call 000 for an ambulance

• Call the Poisons Information Line on 13 11 26

32


No smoking

This is an easy to read summary of NADO’s Smoke Free Environment Policy.

NADO is a non-smoking service.

You cannot smoke in NADO building or cars.

Smoking includes

• Cigarettes

• e-Cigarettes

• Other smoking devices

If you smoke in your home or in the community

you cannot do it around staff.

Staff can smoke in their work breaks.

Staff cannot smoke while they are supporting you.

33


Our agreement

This is an Easy Read summary of Supported Independent Living In Home Support

Agreement.

Privacy and security

NADO and our staff will

• Respect your privacy

• Not go into your home if you are not there unless

they have your permission

• Not visit your home out of work time unless they

have your permission and tell a manager

• Not have TVs and radios up loud

• Provide a secure box for keys that staff can use

You will provide staff with a bedroom that locks if

they support you overnight.

You will provide a cabinet that locks for their

personal items.

34


Safety

Your home is also a work place for NADO staff.

To make sure your home is safe for NADO staff

you will

• Let NADO do a risk and safety check of your

house

• Let NADO make changes to make your house

safe for staff

• Help keep your home safe for staff.

• Provide a toilet, hot water and a sink for staff

to wash their hands

NADO staff will not smoke in your home.

NADO staff will tell you if they think your home is not

safe for them to work in.

35


Meals

You will let staff use your kitchen and things like

fridge and microwave.

NADO staff will

• Bring their own food for their meals unless you

agree to share a meal

• Ask you if they want to use things like your toaster

or microwave

Cleaning

NADO staff’s job is to help you with your household

jobs like cleaning.

It is not staff’s job to clean your home or do jobs

around the house.

Phones

NADO will provide staff with a laptop or computer

to do their work.

NADO staff will not use your phone or computer

unless there is an emergency.

36


Communication

NADO will involve you in decisions about your life.

A NADO manager will tell your person responsible

about any big decisions or emergencies.

Reply to any feedback you or your person

responsible gives to NADO.

On-call

NADO on-call staff will call or text you or the staff on

duty every morning and night.

NADO on-call staff will be available 24 hours a day if

you need them.

NADO will give you an emergency or on-call number

for emergencies.

37


Our services

This is an easy to read summary of NADO’s Service Access Policy.

NADO support people with disability in home, at

work and in the community.

We can support you to set goals and live the life

you want.

38


Support

When you start to use NADO services you will meet

with a coordinator to discuss your goals.

We make an agreement about

• What support you will get

• The rules and costs for support

We review your support needs every year.

39


Exit

You have the right to stop using NADO services

at any time.

You might need to give us notice if you want to stop

using NADO services.

You need to check the rules in your agreement.

We might say you cannot use our services if

• You cannot pay for your support

• There is conflict we cannot fix

• The way you behave means we cannot support

you well

• We do not have suitable staff to support you

If we cannot support you at NADO then we can help

you find other services.

40


Supporting you well

This is an easy to read summary of NADO’s Person Centred Active Support Policy.

You have the right to be independent and have

a good life.

You have the right to good support.

At NADO we provide person centred active

support.

41


Support

We support you to take make your own choices.

We support you to make goals and work toward

these goals.

We keep notes about your goals and review it

every 6 months.

We support you to do things for yourself like

washing up and paying bills.

We support you to

• Be part of your community

• Use public transport to get out and go to events

• Try new things

We can support you to make friends and spend

time with them.

We can support you to stay in touch with your

family.

42


Staff

We can help you choose staff who

support you.

We train our staff well.

Our staff want to provide the right amount of support.

We want to provide enough support to help you

build your skills.

This is called Person Centred Active Support.

43


Personal Care

This is an easy to read summary of NADO’s Personal and Intimate Care Policy.

NADO can support you with personal and

intimate care.

Every person supported by NADO has their own

care profile.

That profile tells NADO staff what personal and

intimate care you need.

44


Personal care can be

• Brushing and washing hair

• Support while eating

• Brushing teeth

• Putting on deodorant

• Dressing or undressing (except underwear)

Intimate care is:

• Changing someone’s underwear

• Helping someone use the toilet

• Changing dirty pads

• Bathing or showering

• Washing intimate body parts, like penis, vagina

or breasts

45


Duty of care and consent

Some people need support with personal and

intimate care.

Staff must provide this support in line with your

personal profile.

This is their duty of care.

Staff need to ask you for consent before doing

personal or intimate care.

Consent means that you agree with something.

If you need urgent care but cannot consent, staff

can do the care without consent.

NADO tries to have female staff do care for women

and male staff for men.

If that is not possible, care will be given by the staff

that is available.

46


Staff

Staff at NADO know intimate care can make

someone feel uncomfortable.

Staff are trained to do personal and intimate

care in a respectful way.

NADO staff need to read the full policy.

47


Relationships, Sex and Health

This is an easy to read summary of NADO’s Sexuality and Sexual Health Policy.

People with disability have the same rights as

other people.

You have the right to

• Relationships

• Sex

• Express your sexuality

• Information about sexual health and services

You have the right to privacy in all parts of your life.

48


Your home

If you live in your own home you can have people

stay overnight.

If you live in a group home you can have people

stay overnight.

For safety reasons you must tell the manager if

someone stays overnight.

Safety

If staff think you or someone is in danger they

must do something to stop it.

Staff must not have sex with you or any person

they support.

49


Information

Staff can give you basic information on

relationships, sex and health.

The information should be given in a way you

understand.

They can tell you where to get more information

and support.

For more information you can contact

Family Planning NSW

You can call them on 1300 658 886

You can go to their website www.fpnsw.org.au

50


Fees

This is an easy to read summary of NADO’s Participant Fee Policy.

NADO provides good quality services for

people with disability.

We charge people fees to use our services.

We try to make the fees affordable.

51


Service Agreement

Before you get services from NADO you get a

Service Agreement.

This says

• What services you get from NADO

• Funding you get from the government

• Fees you have to pay

If you get the NDIS we need to access your

NDIS portal.

52


Fee Help

If you cannot afford to pay your fees NADO will

try to help you.

You need to talk to the manager of your service.

You need to explain why you cannot pay your fees.

You need to ask for help.

The manager will make a Payment Agreement

with you.

The CEO will decide if NADO can help you.

53


Problems

If you have a question about a fee you should talk

to the program coordinator.

If you are not happy with their answer you should

follow NADO’s Complaint Policy.

Privacy

Information about your fees will be kept private.

You can see information about your fees.

54

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