Waikato Business News February/March 2020


Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.





Fifteen years at the top

Page 6




to fill city

office space


Summit kickstarts Waikato

wellbeing Page 8


Where we are heading

Page 20

Artist’s impression of the new

ACC building on the corner of

Tristram and Collingwood Streets.


The public sector is making the running

as Hamilton’s CBD fills with office

workers. Waikato District Health Board’s

move into the former Farmers building

is almost complete, bringing more than

550 workers under one roof by April.

They will be joined in the

city centre when more

than 500 regional council

staff shift from Hamilton

East to the new Tristram Precinct

by the end of the year.

The trifecta comes with

the announcement of a major

build by Tainui Group Holdings

which will see ACC

move 650 staff under one

roof, with 400 of them coming

from Te Rapa.

It may mark a turning of

the tide, after Inland Revenue

shifted 500 staff from the city

centre to Te Rapa less than two

years ago.

Council general manager

city growth Jen Baird says it

is “fantastic” the government

sector is supporting the vitality

of the CBD by bringing significant

offices into the city centre.

“This is exactly the kind

of growth that we want in the

city centre. Bringing people in

there helps create all of those

benefits in terms of vibrancy

and encourages other auxiliary

businesses to locate there

as well. We will no doubt see

cafes and other kinds of businesses

pop up to support those

extra people in town.”

She says the council has a

focus on also enabling residential

growth in the city centre.

“One of the one of the things

that adds real vitality to a central

city is people living in it

because then you not only

have the daytime economy but

you have a really vibrant outside

of work hours economy

as well.”

Continued on page 4

Our statistics tell the story...


worth of

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2 WAIKATO BUSINESS NEWS February/March 2020



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NZ Startup bootcamp.

Mike King on a tractor for mental health.

From the editor

Highlights for

the month ahead...

Calling startups

Soda Inc. is gearing up for its

biggest event of the year, the NZ

Startup Bootcamp. Applications

are still open to Waikato teams

for the bootcamp, which will

be held at the Wintec Atrium in

Central Hamilton from March

27-29. The 20 teams will

participate in workshops, build

business models, get feedback

from mentors and validate their

ideas. At the end of the weekend

the teams will pitch to a panel

of world-class judges and an

audience of 300 people. There

are two categories, Best Startup

and Best Idea, each with a cash

prize of $10,000. If you live in

Waikato applications close 5pm,

March 13. Apply at https://www.


Kia ora.

News has a lot in

common with business:

it’s about people. When

I worked at a daily newspaper,

from time to time we would

find ourselves audited for our

news coverage by some consultant

or other who was the

current favourite of our paymasters

in Wellington. He - in

my day it always seemed to be

a man - would appear in the

office, go into huddles with

senior staff, wander around

the newsroom and then file a


It wasn’t rocket science.

The occasion I most clearly

recall involved a report flaying

us for not having enough

local faces in the newspaper.

It was that simple. Frankly,

any one of us could have

come up with the report,

though it was useful to have

an outsider reporting with no

particular fear or favour.

Names and faces, that’s the

beating heart of news, which

very much includes business

Tractors for mental health

Mental health advocate Mike King is embarking on a nationwide tour to

promote positive societal and attitudinal change towards mental health in

New Zealand. In the leadup to Gumboot Friday April 3, Mike King and 30

others will travel 2000km on tractors (https://www.gumbootfridaytractortrek.

org/) to host free community and school events throughout the country,

including Te Kuiti and Otorohanga on March 19. Businesses keen to pitch

in can gumboot-up, arrange a fundraising event and help reach the $5

million stretch goal. Then drop the money raised into your nearest Kiwibank

branch. Get in touch via tractor.trek@keytolife.org.nz. See earlier story:


We are going full biblical this year

in terms of plagues and pestilence.”

What coronavirus could mean, from ANZ chief

economist Sharon Zollner. See story page 15.

news. All this occurred to me

when I started thinking about

this month’s issue. I seem to

have found myself particularly

busy with my cellphone

camera through February, and

the results are spread through

these pages. You may see

yourself in them, and if you

don’t, you’re almost bound to

see someone you know.

But people are also at the

heart of an economy, and that

was highlighted this month by

the Waikato Wellbeing Summit.

I interviewed the project

co-chair, Raewyn Jones,

after the event, and she sees

change afoot. “People are

beginning to understand that

to get a different outcome we

have to do things differently,”

she told me. Her story is on

page eight, while also this

month we cover the migration

of public sector workers into

Hamilton’s CBD - highly welcome

after the IRD’s dreadful

decision a few years ago to

move out - and look at the

impact of coronavirus.

Ngā mihi nui

Richard Walker


Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@dpmedia.co.nz


Richard Walker

Ph: (07) 838 1333

Mob: 027 814 2914

Email: richard@dpmedia.co.nz


Kelly Gillespie

Ph: (07) 838 1333

Email: kelly@dpmedia.co.nz

Graphic designer

Olivia McGovern

Ph: (07) 838 1333

Email: olivia@dpmedia.co.nz


Please contact:



Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@dpmedia.co.nz

Carolyn Jonson

Ph: (07) 838 1333

Mob: (027) 821 5777

Email: carolyn@dpmedia.co.nz



News releases/Photos/Letters:







25 Ward Street, Hamilton

PO Box 1425, Hamilton, 3240.

Ph: (07) 838 1333 | Fax: (07) 838 2807


When its time to sell your business, or invest into a business,

talk to the people who get results

Scott Laurence

027 473 5425

Suzanne Boulle

Office Support

Greg Dunn

027 293 0377

Tony Begbie

029 200 6515

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027 232 1516



Licensed REAA 2008

4 WAIKATO BUSINESS NEWS February/March 2020

Safety, Prosperity

and Productivity

Let’s start with prosperity.

Arterial routes create prosperity.

They have done so since time

immemorial. Commerce follows

arterial routes - be they rail, road

or air. The Waikato Expressway is already

leading to prosperity for Auckland

and Waikato businesses, their staff, customers,

suppliers, their families and of

course the wider communities they live

in. Auckland businesses need land to expand,

the Waikato has land for businesses

to expand.

When the Huntly Bypass section of

the Waikato Expressway opens you will

see that in the Waikato, we can literally

move mountains. Credit must go to all

involved in the project, NZTA, Tainui,

Fulton Hogan/HEB, C&R and many,

many, others. It is a stunner.

It is a superb piece of infrastructure

that will save time, increase productivity,

improve our sustainability, and has

been done respecting our local Tainui

iwi. At the blessing of the bypass last

week, I sat with a few of the team who

worked on the project for the past 4

years. They have no project to go to.

Many of their comrades have headed to

Oz, simply because we as a nation did

not plan ahead. We do not have an Infrastructure

pipeline in place south of the

Bombay’s. Yet as a Nation we are crying

out for Infrastructure.

Not a wish list. Wish lists do not feed

families. We and they need a pipeline of

projects. There is no vision for our future

arterial needs. A lot of fine words in

speeches but no shared Vision, no pipeline,

no plans, no land purchasing and

no funding. Just hot air. So, I put it to

you all, what we need is a vision and a

plan and the funding of a bunch of projects

that lead our Road and Rail arterial

routes from Hamilton to Tauranga with

its deep-water port and extra capacity.

Let’s call it H2T - the Hamilton to

Tauranga Expressway and Rail Link

You have seen the chaos that is clogging

up Tauranga.

From the Tauriko and Barkes Corner

roundabouts to the top of the Kaimais

should be a four lane Expressway.

Continue that Expressway over into

the Waikato, all the way past that god-awful

intersection at Piarere, on to link with

the Waikato Expressway at Cambridge.

When you get to drive the Huntly bypass

you will see our WHY, Safety!

Most importantly the Expressway

will save lives

Our Four lane Expressways have a superb

record in Health and Safety.

State Highway One and State Highway

29, despite all the recent work,

still claim lives and maim victims. Anniversary

weekend was a shocker. The

Kaimais have claimed far too many

lives over the years If you can find

a way to count it, the Kaimais have

also consumed a staggering amount of

fuel. As you drive over, just watch the

trucks spew diesel fumes as you avoid

their bumpers. If you are looking for

a national productivity project H2T is

your gem. Tauranga benefits and so

does the Waikato. It’s a double whammy.

It’s a no brainer. It is the base of

the Golden Triangle. So, whilst interest

rates are low…. as someone once said..

By Don Good, Waikato Chamber

of Commerce executive director

“Let’s do This”

2020 may be a time of change as

we go to the polls in September.

In the past two years NZ Politics, Business

and Bureaucracy have taken a darker

turn to the unethical side. There are

too many examples, but here are a few

1. Two political parties are being investigated

by the SFO is not a good look

for our corruption free image.

2. There are way too many businesses

being successfully prosecuted for

underpaying and abusing their staff.

In the Liquor industry this practise

seems to be an epidemic.

3. That two major Universities are acting

like an Oligopoly to shut out a

competitor in the Med School market

is outrageous. Their leaders need

to be brought to account. Lobbying

Government to preclude a competitor

and continue your market domination

is reprehensible cartel-like behaviour

If this occurred in a business market

the Commerce Commission would

be looking at their behaviour intently.

4. With the Provincial Growth Fund,

we have seen an orchestrated litany

of illogical economic ventures blended

with pork barrel politics that borders

on blatant buying of votes.

Is it unethical or is it merely giving

your target market what they want?

Only election time will tell but North

Port is a classic case study.

There is a touch of Game of Thrones

in this political power play. With North

Port someone will get a retirement Holiday

Highway and you get the feeling

that the Black Prince of the Provinces

covets a seat in Northland.

However, with our Green hat on, we

worry about the huge effect that dredging

of the Whangarei Bar will have on

the Marine sanctuary that is the Poor

Knights. For those of you who prefer

rational economic thinking, I commend

to you the business-like 2016 Deloitte

Report that specifically excluded Northport

as an option for logical economic

reasons. Two very close options for the

relocation of the Port of Auckland have

been identified on the Manukau Harbour

and also on the Firth of Thames.

This gives decisionmakers plenty to

choose from.

Here are the links that will give you

rational information upon which to base

your thinking:








Business Floor, Wintec House Cnr Nisbet and Anglesea Street, HAMILTON

07 839 5895 | help@waikatochamber.co.nz


Health staff migrate

to CBD building

It’s a case of 457 down, 111 to go. In a

long-awaited boost to Hamilton’s CBD, a

migration of Waikato District Health Board

staff will be complete in April.

That’s when Infant Child

and Adolescent Mental

Health Service staff will

join colleagues in the Waiora

CBD building, which housed

the Farmers department store

for many years.

Some of those staff have

moved from elsewhere in the

Hamilton CBD, with a sizable

number coming from the main

hospital campus.

When the move is complete,

568 staff will work in the

ACC joins rush to

fill city office space

From page 1

The TGH build, on Waikato

Tainui land on the corner of

Collingwood and Tristram

Streets, will consolidate three

ACC Hamilton locations into

one. It will be four storeys high,

configured in three connected

pavilions, adding around 8500

square metres of office space,

and may include ground floor

retail and food and beverage


Work on the $50 million-plus

building will start in

the final quarter of this year,

with completion due in late

2022. The corporation will

lease for an initial 15 years,

with several rights of renewal.

TGH chief executive Chris

Joblin said the development

comes on the back of a memorandum

of understanding

Waikato Tainui signed with the

corporation nearly six years


“We’ve been working in

partnership over the last 12

months or so, to create what

we think is a really compelling

outcome and development and

something that will be a real

boost to the CBD,” he said.

The building “effectively”

has a four and a half green star

rating, he said, and it will be

about 130 percent of the earthquake

NBS rating.

It is TGH’s first big development

in the city centre,

where Waikato Tainui is the

biggest landowner, Joblin said.

“We want to see the CBD

develop. And this is just one

way that we can do that.”

It also fits with a key strand

of the group’s investment strategy

to enter long-term lease

agreements with Crown agencies.

ACC chief executive Scott

Pickering said the new building

would house about 18 percent

of its total workforce. “It’s critical

not only here for the region

but also as part of our national

hub network.”

The corporation currently

occupies two CBD sites and

one at Parkinson Place in Te

Rapa which was built to house

its staff in 2004.

He said the low-rise development

would allow staff to

engage effectively. “The way

that offices are laid out today,

two-storey podium building,

which was developed by Chase

Corporation about 35 years

ago and fronts onto Alexandra,

Collingwood and Anglesea


The shift, which started in

November last year, brings

a range of services together

under one roof, including payroll,

IS support and Disability

Support Link. Notably, it does

not include adult mental health,

which was originally tagged to

Artist’s impression of

the new ACC building.

the way that facilities and

offices are laid out, is completely

different to the past,

there’s a lot more flexibility,

there’s a lot more collaboration.”

The partnership with

Waikato Tainui also provided

the opportunity to work

together to look at injury

prevention programmes and

employment pathways, Pickering


“ACC, as an entity, is also

a significant investor in its own

right. And who’s to say that

there aren’t opportunities for

us to look to work together in

other forms of development?”

The architects are Auckland-based

Warren and

Mahoney, who TGH is also

using for the Te Arikinui hotel

at Auckland Airport. The next

step is to go to tender for a construction

partner before starting

the Hamilton build in October.

TGH has also announced a

50:50 joint venture with Port of

Tauranga to bring the Ruakura

Inland Port at Hamilton to fruition

within two years.

The new joint venture

will take an initial 50-year

ground lease to establish the

inland port, and plans to start

port operations at Ruakura

following the opening of the

nearby Hamilton section of the

Waikato Expressway, currently

scheduled for the end of 2021.

“This agreement brings

clarity and certainty to the

development of Ruakura

Inland Port and signals we are

open for business. As the largest

port in New Zealand, Port

Chris Cardwell and

Gary Nelson in the new

offices. The staircase

and liftwell bring light

into the building from

a skylight

shift as well but will now stay

in its site on the corner of London

and Tristram Streets.

of Tauranga will bring world

class expertise in developing

and running ports,” Joblin said.

Meanwhile, the announcements

are likely to keep coming

from TGH as it seeks to

do things at scale in the city


“What we want to see is a

growing of mixed use in the

city centre - office, residential,

retail,” Joblin says.

“Bringing more people into

the city centre is going to create

vibrancy and scale and it

enables you to think about a

whole lot of different things.

So, for example, growing the

office component in the CBD,

you can start looking at things

like metro urban rail.”

That could include a pendolino-style,

fast train Hamilton

to Auckland.

“You’ll be Hamilton to Britomart

in 55 minutes. So, from

a regional point of view, that is

a massive game changer,” he

says. “We as a city and a region

have really got to push for fast


More immediately, the 40

room Novotel extension is due

to open on April 9.

TGH continues to assess the

economic viability of a third

Hamilton hotel. “It’s not there

at the moment. But we would

dearly love to build one at

some point.” The timeframe is

likely to be closer to 10 years

than three, he says.

The vacant Waikato Tainui

block on the corner of Victoria

and Ward Streets is set to be

developed as office space “in

the next year or two”.

That followed a rescoping

of the project in 2018, which

the DHB’s director of infrastructure

development, Chris

Cardwell, says was partly to

drive down costs.

“The reasons for the change

was two-fold: a change in

strategy, particularly in respect

of Adult Mental Health and

Addictions which was going to

occupy part of the space and to

manage cost down by reducing

the scale of the fit-out.”

The shift of staff has helped

free up a “large footprint” on

the Waikato Hospital campus

for the new adult mental

health facility redevelopment

to replace the Henry Bennett

Centre’s acute facilities.

Cardwell is confident the

Waiora project cost will come

in close to the budgeted $15.3

million, down from more than

$20 million before the rescope.

For that, the DHB gets what

Cardwell says is one of the

largest office floor plates in the


The Waiora CBD building

is a 12,000 square metre,

two-level tenancy, though

the DHB is set to divest 2500

square metres that fronts on to

Collingwood Street.

There is, as Cardwell puts

it, “headroom”, with the potential

for up to 800 DHB staff on

the site.

The organisation has a

12-year lease with multiple

rights of renewal, and Cardwell

says it has negotiated a

rental in the low $200s per

square metre gross, which he

says is well below current market


“When you're in a long-term

lease, you want some rent control

and a good starting point, so

we're happy with that.”

He describes the fit-out

as adequate office standard,

including procuring some

second-hand furniture, as the

DHB worked to what Cardwell

describes as a “tight budget”.

“If you're offering a public

service you want to go to the

lowest fit for purpose cost,

with all the enablers for people

to work properly.”

The base building was

refurbished and seismically

upgraded by the landlord,

Podium Investments, above

the 90 percent of New Building

Standard the DHB was looking

for, Cardwell says.

Both the owner and tenant

fit-outs were done by Fosters,

which Cardwell says enabled

cost and time integration benefits

and has seen them set to

take full possession of the site

six weeks ahead of schedule.

The DHB employed Jasmax

as its architect, and Cardwell is

happy with the result. “They

understood our requirements,

but also they really understood

our budget constraints and they

designed accordingly.”

The spaces Jasmax had to

work with were large - each

floor is the size of a football

field, Cardwell says. On the

first floor, that is broken up

with clusters of meeting rooms,

while there is also a separate

IS call centre. A staff kitchen

and eating area overlooks the

Collingwood-Alexandra Street

intersection. “We wanted the

nicest space in the building to

get the widest use and biggest

impact for our teams.”

An open central lift and

stairwell conducts light into

the building from a large skylight,

and the 3m high stud,

courtesy of the building’s original

purpose as a department

store, helps deliver a sense of


The building on the

corner of Collingwood

and Alexandra Streets.

The ground floor has public

access off Alexandra Street,

where a cafe is also set to

start operating in the next few


“It will help activate the

street,” Cardwell says. “There's

a population here: people shop,

buy lunch, have coffee. It's a

good adjunct to the night-time

precinct further down.”

Meanwhile, Infant, Child

and Adolescent Mental Health

Service will open onto Anglesea

Street, and its staff can

expect a major improvement

when they move from their

building further up Collingwood

Street. The new premises

offer an integrated facility

with a wider range of clinical

spaces, including two hospital

level consult rooms, observation

rooms and a multi-sensory


“We should be done and

dusted, essentially, by Easter,”

Cardwell says.

“We're really delighted that

we've been out to deliver this

environment for so many people.

We're very happy with the


Public transport steps up

With parking space at a premium in the central city, public

and alternative transport are playing a role in the shift to

Waiora DHB.

Electric unicycles are even part of the mix, Waikato DHB

change manager Gary Nelson says.

He says they are actively promoting public transport, and

bicycles and scooters, and a room for storing bikes during

the day is getting good use.

“People have started using scooters or electric scooters.

There's a couple of people with electric unicycles, believe it

or not.”

With staff parking in the Wilson and Knox Street carparks

limited to about 130, the spaces have been balloted. The

result has been interesting, Nelson says, with some staff

giving up their parks once they had shifted.

“The reasons that they gave were: ‘I'm closer to closer to

town. I walk to work now. I take the bus and I'm enjoying it.

I'm taking my bike, I'm taking my motorbike, I'm taking my


“So it has changed behaviour.”

Nelson and Cardwell say the Comet bus from Waikato

Hospital to the CBD has also helped, with the DHB having

discounted tickets for staff travel.



9m 3 Skip Bin from






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6 WAIKATO BUSINESS NEWS February/March 2020

Hamilton chef marks 15 years at top


In February 2005, chef Mat McLean invited

a cast of family and friends to dinner for

the opening night of his new Hamilton

restaurant, Palate.

The freshly fitted 45-seater

in Victoria St’s south-end

was packed, and he was

working with a brand new crew

in the kitchen and out front.

The extraction fan wasn’t up to

the job, the kitchen heated up

to 45 deg C, and service got a

bit wobbly. But McLean held it

together, everyone got watered

and fed, it was a fine event.

The next night, reality hit

when five customers came for


Says McLean: “It was absolutely

dead. You go from the

highs to the lows; that’s how

restaurant ownership is.”

McLean knew he could

deliver. He dug in, worked

hard, built his reputation and his

team. This February, he marked

Palate’s 15th anniversary with

a full house and a five-course

dinner of past menu favourites

such as seared tuna, crisp

pork belly, honey spiced duck,

beef fillet and milk chocolate

mousse, and a splendid wine

match for each.

From its humble start, Palate

has collected more culinary

awards than you can poke a fork

at, and McLean is acknowledged

as one of the country’s

top chefs. He is highly regarded

for his contemporary flavours,

his strong technical skills, his

top wine cellar, and his continuing

ability to surprise and

Mat McLean is acknowledged as

one of the country’s top chefs.

delight his customers.

He’s a three-time winner of

Cuisine’s Good Food Awards’

regional restaurant of the year,

the latest in 2018, and he’s

earned Cuisine’s coveted twohat

rating three times. He’s

won numerous Silver Fern

Farms Restaurant Awards, is

the inaugural winner of the

Coastal Lamb Challenge, and

is a NZ Beef + Lamb Platinum

Ambassador Chef. He relishes

the competitions, and the wins.

They keep him sharp, keep his

name out there.

McLean’s career, and Palate,

happened more by accident

than design. McLean trained

as a chef at then Waikato Polytechnic

because he wanted to

travel and cooking seemed like

a ticket to regular employment


He headed for the UK and

cooked in kitchens of Michelin-starred

restaurants in London,

starting at the bottom of

the pile. He later moved to

Melbourne and during a visit to

back to his hometown in 2004,

he noticed that The Curry Pavilion

restaurant in the vintage

Hamilton Hotel building was

available for lease.

He took it on, with former

partner Naomi Lee at frontof-house,

aiming to create

something in the style of Melbourne’s

relaxed, busy, fun eateries.

There was a fairly sparse

fit-out, partly due to a lack of

funds, but McLean says they

probably over-delivered on the

food. “People expected more

and more, and customers ended

up moulding what we did.”

In 2012 he expanded Palate,

moving it from Victoria St to

Alma St, on the site of the old

Tables on the River restaurant

where he’d once worked as

sous chef. He gutted the place,

did a sleek refurbishment, kept

cooking, kept winning awards.

He says Palate is always

innovative but it’s not fine dining.

“You can come in here in

shorts and a rugby jersey (with

good behaviour). You can’t do

that in half the bars in town.

And I’ve never been attracted

to over-manipulated or technology-driven

food. We don’t

do somersaults and back-flips

in our kitchen. We like flavours

that are true.”

McLean’s success – and Palate’s

longevity and creativity –

is particularly notable in a fickle

and hotly competitive industry.

Cuisine editor Kelli Brett

says 15 years is a milestone

for a restaurant nowadays.

“It's a glorious business but

also a tough one, especially for

regionally based restaurants.

Staffing, rising overheads, food

costs, all make it a challenging

game.” She says McLean has

delivered a premium offering

consistently across the years,

demonstrating great technique

and skill that is cleverly woven

into his thoughtful menus. “The

fact that Palate took home the

Cuisine Regional Restaurant of

the Year in 2018 is testament to


McLean ponders whether

his style of operation, as an

independent owner-chef cooking

handmade food to order,

may become a rare beast in the

future. “If labour becomes too

expensive, many more eateries

may use pre-chopped, pre-prepared

ingredients to keep

expenses down.” Like Brett, he

says it’s a tough business and

it’s entirely possible that Palate,

in its present form, may not last

forever. In the future he could

be looking at doing something

different, maybe something

more casual.

But he’s still got more to

give. “I’ve built a lot of good

relationships. It’s important to

find the right food from producers,

and train staff well, that is

a job in itself. I still probably

spend too much time on the

stove; it’s great for the food

consistency but not so much for

development of the restaurant.

It is a constant challenge to get

the right team.”

He welcomes the increased

scope of his region’s produce

available to him, and has

tramped farms and beaches

learning about the ingredients

he works with. He particularly

rates Te Kouma Bay oysters

from Coromandel (“we get

through truckloads”), Waikato’s

Meyer Gouda cheeses, local

truffles, and rib-eye beef on the

bone from Magills Butchery in

Te Awamutu.

He says his thorough training

– in New Zealand, London

and Melbourne – has played

a big part in his success. His

advice to young chefs is to do

the hard graft. “I didn’t skimp

on training. I use every ounce

of my experience to get through

a problem on any given day. It

could be a glitch in service, a

customer complaint, a problem

with producers. You have to

have the answer. In the middle

of a chaotic night, I do what I

know, and I know what I’m

doing, I can pull it together.”

He says getting a meal from

kitchen to customer is like passing

a rugby ball between 20 sets

of hands, and anyone can drop

it. “The fact that we don’t is


Each day is different: “You

come back in after a tough shift

and there’s new inspiration,

you start again. If you aim for

perfection you are going to get

something close to excellence.”

And, of course, McLean

loves food. “If you like what

you’re working at then that is

great motivation. It becomes a


Equipping frontline staff to

deal with mental health crises

Frontline staff – retail workers and customer

service representatives are the first point of contact

with any business and are more likely to encounter

a customer experiencing mental distress.

With more awareness of

mental health and addiction

issues, it is vital

that your staff can provide safe

and proactive approaches when

interacting with members of the

public. We have developed this

programme in order to equip staff

with the necessary knowledge

and tools they need when being

faced with a client experiencing

distress. Our Frontline workshop

provides the opportunity to learn

key strategies to safely and respectfully

deal with stressful situations.

We will give insight into what it’s

like to live with a mental illness

or addiction and improve frontline

staff members resilience, while

maintaining a safe working environment.

Communication is the

key when dealing with complex

situations, understanding different

types of common mental illness

and any co-existing factors that

interfere with the communication

process will enhance frontline

staff to communicate effectively

to their customers.

This is a 3 hour workshop

and delivered in-house at your

workplace for groups of up to 25

PressGo is the social enterprise

arm of community-based organisation

Progress to Health and the

new programme draws upon the

organisations experience supporting

people with mental health or disabilities,

as well as practical tools

from PressGo’s popular Mental

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PressGo offers a range of

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We run practical mental wellbeing workshops - at our place or yours.

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Virtual reality helps preserve NZ’s


Cutting edge technology designed

to simulate biosecurity threats has

emerged from the collaboration of two

Hamilton companies.


pioneering virtual reality

shipping container

packed with simulated

biosecurity risk scenarios

is helping preserve New

Zealand’s ecosystem and way

of living.

Independent Verification

Services (IVS) in Hamilton has

launched a new virtual reality

(VR) simulation built by Hamilton

software specialist Company-X.

The Ministry of Primary

Industries has approved

the technology to be used in

biosecurity refresher training

for Accredited Persons (APs).

The virtual reality

tool is the closest

and more realistic

assessment of skills

The project was led by

Company-X augmented and

virtual reality specialist Lance

Bauerfeind with project manager

Dilan Prasad and augmented

and virtual reality generalist

Wonkee Kim.

Using virtual reality to

assess frontline staff dealing

with imported goods was a

New Zealand first, said IVS

chief executive Peter Webb.

“It’s the first training course

that is not undertaken in a classroom,

using a written examination-style

assessment. Instead,

it offers an online course with

a virtual reality assessment

that lets trainees demonstrate

their practical knowledge

and skills.”

The technology provides

trainees with a realistic environment

to properly assess their

abilities to detect and respond

to biosecurity threats such as

foreign insects and vegetation.

A wireless virtual reality headset

allows the person to walk

around the simulated container

externally and internally, in the

same way that they would in

the real world.

“The virtual reality tool is

the closest and more realistic

assessment of skills,” Webb

said. “It replicates real-life situations

that may be encountered

on the job.”

“We randomise all the different

things that can happen,

like poisonous spiders,” Bauerfeind

said. “We can track head

movements so we know where

they are looking.”

“We chose to work with

the team at Company-X due to

their experience and capability.

ECO FRIENDLY: Reuben Turner inspects biosecurity

training provider IVS’s new virtual shipping container.

The fact that they are based

here in the Waikato was also a

bonus,” Webb said.

“Lance, Dilan and Wonkee

are passionate, dedicated

and great at project planning,

always delivering on time. It

was awesome to bounce ideas

with the team, get suggestions

for improvement. This is one of

the only, if not the first, use of

VR for assessment and we are

very proud to be offering this

exclusively, enabling trainees

to demonstrate their practical

skills for the job rather than

their memory.”

The project, Webb said, was

the first step in what could be

a transformational journey for

the biosecurity industry in New

Zealand. It uses virtual reality

to train staff dealing with biosecurity

contamination immediately

post-border in the most

realistic way.

“This technology has the

potential to be used to educate

all New Zealanders to identify

and respond to biosecurity

risks,” he said. “IVS believes

virtual reality could be instrumental

to achieving a biosecurity

team of 4.7 million, where

all New Zealanders are aware

of the importance of biosecurity

and involved in pest and

disease management, as set out

in the Government’s Biosecurity

2025 strategy.”



The Company-X men and women are real life,

award winning, software specialist superheroes.



Virtual and

augmented reality

Strategy and


Digital content and

UI/UX design

8 WAIKATO BUSINESS NEWS February/March 2020



Evolving demand driving

intense Hamilton office and

retail property activity.

Summit kickstarts

Waikato wellbeing


The latest CBD Occupancy Surveys

for the six-month period ending December

2019 has just come through

– these are the only comprehensive office

and retail reports undertaken on a building

by building analysis. Conducted biannually

between NAI Harcourts and CBRE

Research, initially started in 2008, they

took many months to initially set up and

still many weeks each year to update and

report on.

Hamilton is the focus of intense commercial

property activity in the office and

retail sectors at present, as evolving demand

underpins extensive refurbishment

activity and a development pipeline. Assets

are being repositioned and developed

to meet a flight to quality.

Office Sector:

• Office vacancy decreased by 3.3 percent

over the six months to 6.5 percent

in December 2019 (a net 7588sqm

decrease in vacant space) despite total

office accommodation in the Hamilton

CBD increasing significantly in

the same period; up by 10,167 sqm to


• Healthy demand underpins extensive

refurbishment activity and development

pipeline. The most significant

of a number of sizeable new development

projects in the pipeline include

the 12,000sqm Tristram Precinct,

23,000sqm Union Square and Tainui’s

launch of its $50m-plus office complex

for ACC.

• Gergely Gaspardy, associate director

– research for CBRE NZ, says: “Hamilton

is becoming a national focus for

office activity. High quality office

space continues to be in demand, and

there are no new vacancies in Grade A.

Developers are responding to strong demand

through extensive refurbishments

of lower quality buildings, as well as

through a number of large-scale new

development projects.”

“To an increasing extent the public sector

is driving this intense office activity,

mainly through a desire to occupy space

more efficiently and provide better quality

accommodation for staff. Along with offering

highly competitive office rental rates in

comparison to Wellington and Auckland, it

is fuelled also by population growth, better

infrastructure and the growing relevance

of the so-called ‘golden triangle’ economic

area of Auckland, Hamilton and Tauranga.”

Retail Sector:

• Demand for Prime retail space remains

relatively strong, and secondary space

vacancy is increasing, particularly as

tenants seek well located premises with

high pedestrian flows. Prime retail saw

a 4.6 percent drop in vacancy, moving

down to 7.7 percent in December 2019

from 12.3 percent in June 2019.

• The overall CBD retail vacancy rate

decreased from 8.4 percent to 8.2 percent,

with vacant space decreasing from

6,720sqm in June 2019 to 6,470sqm

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

in December 2019. Also, the amount

of stock under refurbishment has decreased

significantly as the ex-Farmers

space has been converted to offices and

clinical space for the Waikato District

Health Board.

• Secondary grade experienced a large

increase in vacancy over the last six

months, moving from 9.8 percent to

13.6 percent. This is the highest level

of vacancy in this grade since the report


• While there has been no new retail construction

activity recorded in the CBD

since June 2019, a number of refurbishments

have commenced. The most

recent CBD redevelopment activity is

at Pascoe’s Building (corner of Garden

Place and Victoria Street), which is undergoing

seismic strengthening works.

We know that with increasing demand

and higher competition in the CBD retail

market, tenants are now moving towards

quality spaces with higher amenities that

are located in areas with high foot-traffic.

Larger retail spaces have on the whole remained

more difficult to fill and landlords

are becoming proactive in refurbishing and

splitting these spaces to become more attractive

to a greater tenant pool – the former

Gates Optometrist building on Barton

Street being an excellent example, now

home to fashion retailer True, Niche skincare

and day spa, Lashes & Brows and

Studio Logistic. The landlord undertook

seismic strengthening and extensively refurbished

the building to create four new

tenancies from the previously single occupant,

now having the benefit of being fully

tenanted with a spread of risk and providing

a significantly increased rental return

for their efforts. It didn’t happen overnight,

but the outcome was definitely worthwhile.

The outlook for 2020 and beyond appears

extremely positive, especially in the

office sector. There is an increasing variety

of retail offerings, food and beverages

along with services and personal retailing.

Increasing office development and higher

occupancy levels, along with a significant

increase in supply of inner city living, is

and will continue to benefit the vibrancy of

the CBD, including retailers who have experienced

challenges in an evolving market


What do we take from this demand and

activity? Now is the time to reposition your

asset to meet the needs of today’s changing

office and retail markets.

Little known fact: Kirikiriroa, means

“long stretch of gravel”

An ambitious set of 10 Waikato wellbeing

targets has been unveiled at a packed

summit attended by Prime Minister

Jacinda Ardern.

The targets identified at

the February summit

range from reducing

poverty, hunger and energy

hardship to increasing the

number of swimmable rivers

and lakes in the region.

Waikato is the first New

Zealand region to develop

such targets, which are aligned

with the UN sustainable development

goals framework, and

there is a tight 10 year timeframe

for their achievement.

One of those driving the

targets says the time is right for

a movement for change.

“People are beginning to

understand that to get a different

outcome we have to do

things differently,” says WEL

Energy Trust chief executive

Raewyn Jones, who is co-chair

of the Waikato Wellbeing Project.

“It's implicit in the Government’s

wellbeing budget,

it's about systems change. And

that's what this project is about

- it's about systems change.

“It's also about top-down

meeting bottom-up in terms

of wellbeing. It's great to have

wellbeing budgets, but unless

change happens at a community

level, you won't get real


Prime Minister Jacinda

Ardern told the summit at

Claudelands Events Centre her

government believed wellbeing

lies at the heart of policy


“I applaud the work that

you've been doing with the

Waikato wellbeing project and

the considered, collaborative

approach that you've taken,”

she said, adding that all eyes

would be on the region as it

developed the targets.

The manu taki, or navigators,

of each target were also

introduced at the day-long

summit, which was attended

by about 350, including community

and business leaders

and a contingent of Matamata

College students.

The targets come with

specific, measurable figures.

The swimmability target, for

Raewyn Jones says the project

is about systems change.

instance, is more than 80 percent,

up from 30 percent in

rivers and 73 percent in lakes.

Elsewhere, the aim is to have

less than one percent of children

living below the poverty

line, down from the current

one in six. (For the full set

of targets, see https://www.



Developing them took

about a year, building on existing

Waikato research with both

expert and public involvement.

“We went out to schools,

we spoke in boardrooms, we

went to anyone who would

have us,” Jones says.

The Matamata students

attended the summit after they

had contributed as part of a

unit on sustainable development


Jones says it is no accident

that Waikato is leading

the charge. “I think Waikato

is pretty good at working


The region has the further

advantage of manageable

scale. “We're big, we're broad

and we're diverse, but for a

pilot for something like this

[we’re] pretty well perfect. We

can give it a shot.”

Summit attendees were told

the stories of projects already

pushing the region in the right


One was Whaingaroa Harbour

Care, which was founded

by Fred Lichtwark 25 years

ago with the aim of restoring

the waters of Raglan harbour.

“The catalyst for him was

the quality of the water and

the fact he couldn't catch fish,”

Jones says. “They started all

that riparian planting which

stopped the run-off into the

water, but also provided

employment for young people

and training.”

The harbour is now a

“jewel in the crown” for tourism

in Waikato. “That's about

the quality of that environment

that they've managed to

establish there - so there have

been social, environmental

and economic benefits from

that one target that he set out to

achieve which was to improve

the water quality.”

Another pioneering project

is the Waikato regional housing

initiative. Jones says over

the past two years numerous

organisations - from night

shelters to commercial developers

- have come together to

address housing in the region.

They did a stocktake, with

funding support from WEL

Energy Trust, and realised the

Tristram Precinct: currently under construction – completion last quarter 2020.

NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz



A Matamata College student with the visual record of the day.



The manu taki (navigators) are introduced.

Prime Minister Jacinda Ardern addresses the summit.

Experience care as it

should be, experience

the Braemar way.

region was short about 7500

homes. That has seen funders

and investors work together to

help solve the problem.

Jones says the regional

housing initiative is supporting

new ways of building communities,

with pilot projects

aimed at providing affordable

sustainable housing in a mixed

community setting. “That

regional housing initiative has

been a good pilot, if you like,

or pro forma of how things

could work for all 10 of these


Central government has

been supportive, Jones says.

She points out New Zealand

has signed up to the sustainable

development goals and is

obliged to report on progress,

so future tracking and reporting

on Waikato results will

have ramifications at a wider


“Change is afoot and its

global, it's not just Waikato.”

As for those next steps,

they will be led by manu taki

with support from organisations

that are certain to include

WEL Energy Trust, as well

as Waikato Regional Council

which has also played a key

role in establishing the targets.

Jones memorably says they

“stumbled” across the line at

the summit after a 12 month

building process.

“But then I realised it wasn't

a finish line. It's a start line.”

The example of Nepal

If Nepal can do it, why can’t we? That was

the question in Raewyn Jones’ head as she

returned from a holiday in 2017.

During that holiday she took an internal

flight, and her boarding pass said a portion

of the ticket price had gone towards three

organisations supporting the sustainable

development goals for Nepal. Once on the

plane, she pulled out a brochure from the

seat pocket in front of her, which had the

sustainable development goals for Nepal.

“And I thought, well that's amazing. If Nepal

can do this, why can't we?”

The goals were admirably specific, she

says, including reducing the rate of

childhood stuntedness by a measurable

amount. “I thought, well, we don't struggle

with childhood stuntedness, that's a very

meaningful goal for them. And not only that

- they're attracting commercial capital. This

airline is putting money into it.”

On her return to New Zealand, she took

a call from a colleague, Karen Bennett of

Waikato Regional Council, an organisation

which Jones says is very advanced with

reporting against sustainability measures.

“Karen is a very passionate person about

making a difference and she just said to

me, wouldn't it be great if we had smart

goals for Waikato around sustainable


Others had also been talking about the


“It was the right time in the conversation.

I said ‘Karen, let's do this’.”

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Waikato Branch – Upcoming events/courses

At the Institute of Directors we’re

on the pulse of governance.

Connecting, equipping and

inspiring directors through thought

leadership and our extensive

network, professional governance

courses, events and resources.

Waikato’s own toy story and AGM

11 March, 12.00pm – 2.00pm, FMG Stadium, Waikato

Speaker: Harry Mowbray


7 July - Finance Essentials

8 July - Strategy Essentials

9 July - Governance Essentials

To register, please contact

Megan Beveridge

Branch Manager


021 358772


Waikato branch is kindly sponsored by:


10 WAIKATO BUSINESS NEWS February/March 2020

IT jobs to Waikato

Wellness retreat

drawn to region

Michael Horton, HCL

executive vice president,

Australia and New Zealand.

Global technology company

HCL Technologies (HCL) has

won a new contract with New

Zealand dairy co-operative

Fonterra to modernise and

manage the entire technology

infrastructure Fonterra

employees around the world

use every day. The multi-year

partnership will extend HCL’s

New Zealand presence to three

offices within the country and

will bring around 60 new jobs

to Waikato as the local support

services for Fonterra employees

will be based at its Hamilton

Delivery centre.

Equidays canned

The New Zealand National

Fieldays Society is exiting

the equine event Equidays,

founded by members nine

years ago, to focus on future

events. CEO Peter Nation

said: “The events industry is

highly dynamic, and it is tough

financially for any organisation

to maintain the infrastructure

required to hold such a variety

of events as we do at Mystery

Creek. Equine events especially

require a lot of equipment

in stabling, pens, fencing

and grandstands which can

become an Achilles heel on the

bottom line when they are used

for just one event each year.”

Equidays will cease trading

effective immediately.

Tools wanted

The ToolShed is asking for

donations of surplus tools to

go to the Solomons, where

they have identified a serious

shortage. Donated tools will

be shipped and distributed to

Rural Training Centres and used

to teach carpentry, mechanics,

agriculture and textiles.

ToolShed stores throughout

New Zealand are collection

points for unwanted, surplus,

new, used and repairable

tools. Tools required include

hand tools, power tools,

garden equipment, workshop

machinery and accessories.



Two join Smart

Waikato team

Maddie Walker Penny Bunting

Penny Bunting, who has

interned with the Smart Waikato

trust since 2017, is the new coordinator

of the Lion Foundation

Young Enterprise Scheme

in the region, while Ngaati

Porou-Maniapoto descendant

Maddie Walker joins the

team as projects assistant.

Bunting recently completed

her Bachelor of Business

degree at the University of

Waikato. Walker is a former

Fairfield College student with

a background in events coordination

for ZEAL/Waikato

Queer Youth, as well as retail.


A women’s wellness retreat that may be

the largest of its kind in Australasia has

opened on a high-profile property beside

Lake Karapiro.

Resolution Retreats

started operating at the

luxurious Tirau Road

resort, just south of Cambridge,

in September when

Joelene Ranby moved her business

from Tauranga.

It is the culmination of

a 20-year-old dream for the

property, which was originally

developed as the ill-fated

Phoenician Spa around 2000,

and has lain largely unused

ever since.

Current owner Lakeside

New Zealand Ltd have been

able to achieve what no previous

owner could in getting a

commercial operator on board.

Ranby was drawn by both

the facilities and the space, giving

her the opportunity to grow

her business.

She has fitted out 20 of the

45 chalets on site, with the ability

to upscale if needed. Most

guests are aged 40-60 years,

she says, and they can come

for stays ranging from three

days to three weeks. Demand

for the retreat comes mostly

from around New Zealand,

with about 10 percent of her

business coming from overseas,

mainly Australia.

“We specialise in women's

weight loss but also help

women with a huge array of

different health challenges,”

Ranby says.

The retreat facility near Lake

Karapiro includes a tennis court.

Amid coronavirus concerns, local tea exports

are looking healthy, says local tea grower

With growing concern

for New Zealand’s

economy over the

spread of novel coronavirus,

Waikato-based Zealong Tea

Estate says it’s been asked to

comment frequently on the status

of exports.

Despite uncertainty over

the effects Coronavirus will

have on trade, exports of Zealong

tea are looking healthy.

Zealong CEO Gigi Crawford

says that the diversification

of markets is essential for

long term business. It’s a strategy

that has been implemented

since Zealong launched in

early 2010.

“We allocate a percentage

of exports to each market. It

minimises risk and means we

can share our teas with more


The chalets are each around

60 square metres, and a range

of activities are offered in

the central complex, which

includes a covered swimming

pool, spa rooms, a room used

for yoga with views across to

Maungatautari, along with a

commercial kitchen and dining

and lounge areas.

Ranby says it is the largest

complex specifically for

women’s wellness in Australasia.

On offer are yoga, meditation,

group fitness sessions,

and cooking and education

workshops, all with a practical

approach aimed at giving

guests useful tips to take home.

“We eat five meals a day -

practical, healthy food,” Ranby

says.”We prefer people to be

able to try a menu here that

they could realistically implement

at home.” That includes

meat and dairy where guests

are open to it.

Ranby says most of their

clients come specifically for

the retreat, but part of the

opportunity with Waikato, and

the resort’s proximity to huge

attractions such as Hobbiton

and Rotorua, is for the retreat

to be part of a longer trip.

“So free independent travellers,

being women from Australia

who are wanting to come

to New Zealand, seeing a little

bit of New Zealand and doing

Zealong exports to a thriving

world tea market, including

countries like the USA,

Germany and the United Kingdom,

and despite concerns

over the growing epidemic, the

estate is increasing in popularity.

In the United Kingdom,

Zealong teas are found in the

most famous department stores

Fortnum & Mason and Harrods

of London. The New Zealand

teas also feature in London’s

most iconic hotels and visitor

sites, including Four Seasons

hotel at Ten Trinity Square,

and Claridge’s five star hotel.

Michelin Star restaurants

also love the teas with The

Greenhouse in London and

Blue Hill in New York featuring

them. The Two Michelin

Star restaurants are highly

a retreat as well while they are

here, I think is a pretty special

opportunity,” Ranby says.

She also enthuses about

the nearby walks, including

the banks of Lake Karapiro,

Maungatautari and the Blue

Spring Te Waihou walkway,

along with Cambridge as an

attraction in its own right.

Hamilton & Waikato Tourism

chief executive Jason

Dawson has welcomed the

arrival of the retreat to the


“The establishment of Resolution

Retreat in the Waikato

is aligned to our 2016 Tourism

Opportunities Plan, where we

identified the opportunity to

establish well-being experiences

in the region,” he says.

Ranby expresses frustration,

however, at a perceived

lack of support from both

NZTE and Tourism New Zealand,

despite wellness tourism

being identified in a summit

last year as a lucrative option

for the industry.

“I'm not aware of any wellness

tourism push from Tourism

New Zealand or support of

any description,” Ranby says.

She started running retreats

in Tauranga in 2012 as a sideline

while working as a chartered

accountant. She had gone

through what she describes as a

“health transformation” in her

20s and discovered there was a

scarcity of women-only wellness


The sideline grew to become

a full-time business and now

has 21 staff and contractors,

including nurses, workshop

facilitators and consultants,

beauty and massage therapists

and personal trainers.

“I'm glad that it started out

as a hobby because it genuinely

is something I'm really

passionate about.”

Her accountancy background

also plays its part,

contributing to her pragmatic

approach, she says.

“I really understand that

these women don't have 20

hours a week to spend in the

kitchen. They need a pragmatic

and a solutions focused

approach to health. And in

their massive list of things

on the to do list today, if

I'm going to add another 10

things to that list, I'm actually

Joelene Ranby at the retreat.

probably not helping.”

Instead, women are encouraged

to prioritise, and start

with one thing to change and

one thing to add, she says.

There is potential for

growth at the complex, and

Ranby has been approached

by organisations interested in

running conferences on site.

She says there is the possibility

for that to happen between

retreat offerings but also sees

an opportunity in running more

retreats back to back, retaining

the intimate feel.

The complex itself has a

colourful history that takes in

successive ownerships. It was

kickstarted by Henry Holt as

the Phoenician Spa, which

collapsed in 2001. Balmoral

Marketing picked it up before

going into receivership in 2005

and it was then acquired by

subsidiaries of the Tony Tay

Group who almost completed

the property as the Karapiro

Wellness Centre before going

into receivership. It has finally

opened for guests under current

owner Lakeside New Zealand


The companies register lists

Luigi and Antonio Muollo as

the owners of Lakeside. The

Muollos have extensive property

and horse racing interests.

Owner representative Greg

Cobb says Lakeside began

acquiring the property post-

GFC in a tortuous process that

popular and booking is advised

two months in advance. In

Chicago, Zealong teas can be

found at all four Mojo Coffee

sites, including the historic

landmark, the AMA Plaza

(American Medical Association).

Zealong is also in the process

of exporting one tonne of

their tea by air freight to Germany

in order to cater to the

growing demand for tea. Distribution

of products to France,

Czech Republic, and Singapore

are also growing.

Along with foreign exports,

branching into cafes and

restaurants around New Zealand

is also a priority for the

Waikato tea farm.

Crawford said it was

important to work with the

growing list of local businesses

and distributors, a list

including Mojo Coffee, Hilton

Hotels, Smith & Caughey

saw them buying separate unit

titles from multiple owners and

then making the property compliant.

“We had something like

about 15 or 18 different purchases

to make to acquire

them,” Cobb says.

“We bought this thing off

liquidators and mortgagees

at a price that allowed for our

expectations of what may need

to be done and the time we

were going to do it. And we

weren't far off the mark at the

end of the day.”

They also bought two

neighbouring properties, one

with a five-bedroom house

used by the caretaker and the

other currently being grazed,

collectively giving them 35


The property was briefly

back on the market two years

ago. Nick Thompson, who

marketed the property, says

there was a lot of interest and

offers but the price wasn’t

right and ultimately the owners

decided not to sell.

Cobb says Tay had done a

“damn nice” job of the construction.

“We came along and

saw great bones.”

Lakeside has done some

landscaping and building

repair and maintenance. “We're

very proud of what we've done

there,” says Cobb. “It's 100

percent compliant, it looks


and Ballantynes.

- Supplied copy

Law firm Norris Ward McKinnon

wins national contract

Debbie Lee and Sam Hood.

Hamilton law firm Norris Ward

McKinnon has secured a major

contract with Federated Farmers

in a win for the Waikato region.

The two-year contract to provide legal

advice to the farming organisation’s

members nationwide was awarded to

Norris Ward McKinnon based on its

scale, professionalism and rural affinity,

says Federated Farmers general manager

corporate services Debbie Lee.

Lee ran the tender process which saw

the organisation looking nationally for a

provider before deciding on Norris Ward

McKinnon in November.

They needed a firm with the scale to

provide a range of information by phone,

taking in employment, health and safety,

tenancy and property issues, among


The legal service is very important to

Federated Farmers. It is used by members

as part of their membership benefit

package and is very popular.

Federated Farmers members come from

a range of farm types, including dairy,

meat, wool, and arable production, so it

was important to find an advisor company

that had an affinity with farmers and


“Dealing with a farmer on the phone,

you've got to know that that farmer might

have been up since 3am and had a

rough morning and they've got an issue

they’ve probably been worrying about all

night,” Lee says.

“The person giving the advice on the

phone needs to have a natural

understanding of that background.

“We are really pleased. So far it’s been

working well,” she says.

Norris Ward McKinnon managing partner

Sam Hood says it was clear to the firm

that Federated Farmers wanted not

just legal knowledge and advice but a


“The concept of partnership is really

important to them and the ability for us to

not only provide this phone line with really

good staff, but also what was sitting

behind that - our commitment to learn a

lot about them and their members and

actually work with them as partners,” he


“For us, it's a massive privilege - normally

when we're acting for a client, we're

also representing Norris Ward McKinnon

and the legal profession, but this phone

line’s a bit different because we're also

representing Federated Farmers.

“The way in which we deal with the

members has a massive impact on their

attitudes towards Federated Farmers

and the value they are getting out of

their membership. That's a massive

privilege and responsibility.”

Practice Manager Carmen Simmonds

says the phones ran hot on day one of

the contract, January 6, when they

fielded 39 calls - and resolved them all.

“It was a very successful day for the

team, a baptism by fire.”

That number has since settled down to

about 15-20 calls daily, and based on

previous years the firm can expect to

take up to 5000 in 2020.

The 0800 calls, which typically take 15

minutes, are triaged at Federated

Farmers’ London Street office, two

blocks from Norris Ward McKinnon on

Victoria Street.

Hood says most of the enquiries are

employment-related, and are generally

resolved on the spot.

As well as the phone line, which operates

from 8.30am-5pm on weekdays,

the agreement requires Norris Ward

McKinnon to review and update contracts

and agreements Federated Farmers

offers its 12,500 members, and also

provide input into seminars, publications

and other content.

The firm is attending some Federated

Farmers meetings to provide support

and education to members as well as

being alert to any broader developments

that could affect the organisation.

different lawyer will be called on.

“Internally, we're really well set up to

deal with this because we don't have a

hierarchical structure or culture,” Hood

says. “We've reduced physical and other

barriers to people approaching others for

support. That makes it so much easier

to get the right answer to the member in

a short space of time. It also means we

can be proactive not reactive.”

The relationship aligns two organisations

each with a long and strong history:

Norris Ward McKinnon marked its 100th

anniversary last year while Federated

Farmers was formed in 1945.

Hood says the relationship is a validation

of Norris Ward McKinnon and its

capabilities, and is also a Waikato

success story.

“It shows that Waikato firms can

compete with national law firms and in

some instances provide a better offering

to iconic organisations like Federated

Farmers. That's the Waikato success

story to me.

“This is a region for growth and I think

large organisations are starting to see

that and the value that Waikato businesses

can provide over national ones.”

“ This is a region for growth and I think large

organisations are starting to see that and

the value that Waikato businesses can

provide over national ones.”

The team is also getting out to farms

to spend time with Federated Farmers

members, including a sheep and beef

farm visit in February.

Norris Ward McKinnon has dedicated a

room in its offices to the service, and it

is staffed throughout the day. Depending

on the nature of the inquiry, sometimes a

P: 07 834 6000

E: lawyers@nwm.co.nz


12 WAIKATO BUSINESS NEWS February/March 2020

CKL establishes Tauranga office to meet

increasing need for land development

expertise in the Bay Of Plenty

CKL, a fully integrated planning,

surveying, engineering and environmental

consultancy well known in Auckland and

the Waikato, has opened an office at Level

1, 73 Spring St, Tauranga.

Founded in Hamilton, CKL has

been operating for over 30 years

and is at the forefront of the

profession, incorporating sustainable

design and engineering strategies

into big or small land development


CKL has the knowledge and

expertise to assist with infill

subdivisions, greenfield residential

developments, commercial and

industrial developments, and public

infrastructure projects.

“We have been providing land

development services to clients in the

Bay of Plenty for a number of years

and with a growing list of clients and

development projects in the region,

the time was right for us to provide

dedicated expertise from a local

office,” said CKL Director Bevan


“We have appointed two

experienced and well respected land

development experts to head up the

Tauranga office. Alan Wilkinson is

CKL Tauranga Branch Manager, and

Mark Batchelor is CKL’s Tauranga

Planning Manager,” said Houlbrooke.

Alan Wilkinson is a chartered

surveyor and qualified planner with

over 30 years’ experience. He brings

local knowledge as well as broad

expertise in surveying, planning,

infrastructure management and land


Mark Batchelor carries extensive

regional district planning knowledge

with urban, rural and coastal marine


He was formerly a Land

Development Manager for Tauranga

City Council, so knows the region

and the regulatory processes inside

and out.

Speaking about the needs of local

property owners and developers, Alan

Wilkinson said, “Tauranga and the

Bay of Plenty continue to experience

strong population growth, with the

Bay of Plenty positioned as the third

fastest growing region in the country.

“Local landowners are looking

to capitalise on their property

investment by increasing built

development or by subdivision, and

property developers are opening

up new estates to accommodate

the demand for residential and

commercial lots.

This has resulted in a steady

increase over the last five years in

resource consent applications, title

conversions, and land development

projects across the region.

“Local clients are looking for local

knowledge to help them navigate

council development application

processes. That’s where CKL comes

in. Whether it is for a residential

subdivision or the creation of a new

community, we are able to provide

end-to-end planning, surveying,

engineering and environmental

consulting services,” added


Alan Wilkinson, CKL Tauranga Branch Manager

and Mark Batchelor, CKL Tauranga Planning Manager.

Able to draw on the collective

knowledge and expertise of over 100

employees across 4 offices, clients

have full access to a team of planners,

surveyors, and civil, transportation

and environmental engineers to fulfil

all of their land development needs.

“The benefit of working with

CKL is our local knowledge and

experience navigating

council processes for



and title

conversions,” said Mark Batchelor.

“When people come to CKL,

we take the time to sit with them

to understand their needs, their

goals, and to help them create a

vision for their land. It could be to

create an environment that provides

housing and income for the family

for generations to come, or to create

parcels of land to be sold off and

developed for commercial purposes.

“Whatever the need, we

consider the client, the

surrounding environment,

and the future. We are

just as committed to

protecting the beauty

and sustainability

of this region as

our clients,” added


CKL is always

mindful of how a

development may impact,

and be influenced by the

surrounding environment,

and is committed to ensuring

precious land and resources are

cared for and protected for future

generations to enjoy.

Many of CKL’s land development

Tauranga Office

Level 1, 73 Spring Street, Tauranga

projects incorporate flood and

stormwater management plans

and stormwater treatment and

management systems. This may

include stormwater ponds, wetland

reserves, bio detention devices,

or filtration trenches. The goal is

to create attractive, sustainable,

communities that enhance the

quality of life for residents and is an

environment where people love

to live.

“If you are looking to subdivide

your property or want advice on

a development, we will help you

understand what you can achieve

in terms of the best subdivision

solution for your property,” said

Wilkinson. “No matter the size or

scale of the land development project,

we will show you how to maximise

development potential, and guide you

through the process.

The CKL office is located at Level

1, 73 Spring Street, Tauranga and

will be officially opened at an event

in March.

Feel free to drop in to CKL to chat

with Alan about your development

needs, or call him on

07 262 2282.

CKL Director team: (Back L-R) Bevan Houlbrooke, Geoff Webster,

Bronwyn Rhynd (Seated) Mark Gilberd, Campbell Burrows.


Tel 09 524 7029


Tel 07 849 9921



Add value to your property by converting

your cross lease to a fee-simple title

For many New Zealanders questioning the

value or purpose of their existing cross

lease property title, there is an alternative

ownership structure available to you which

offers more flexibility and freedom – a feesimple


Cross lease ownership places

certain restrictions on each

owner in relation to the

improvements or alterations they may

wish to undertake on their property

and requires you to obtain written

approval from the other cross lease

owner or owners. It could be as simple

as adding a deck, erecting a carport, or

building a pergola near the BBQ.

A fee-simple title provides you

with significant benefits when it comes

to selling or developing your property

as you have full ownership of the

land. In fact, the Property Institute of

New Zealand estimates homeowners

of fee-simple title properties may

achieve a sale price of 7 to 18 percent

above that of a cross lease title. This

increase in value may be due to the

greater potential for development

opportunities, and also to the fact

that many New Zealanders prefer

a full ownership structure. There is

also a perception that cross leases can

be complicated, deterring potential

buyers and limiting the buyer market.

Many property owners are opting

to convert a cross lease title to a feesimple

structure in order to make it

easier to sell their property, with a

view to recouping the cost of the title

conversion with an increased sales


If you currently own a cross lease

property and would like to realise the

benefits of converting to a fee-simple

ownership structure, CKL can help

you. We will review the title and

survey the existing property and

advise you on planning, consenting,

and engineering works which may

be required, as well as manage the

consenting process and council


In some cases where shared

driveways are in place, it may be

necessary to bring the property up

to standards required by today’s

laws. This could vary in scale, from

laying new sewer pipes, to upgrading

a wall that separates two properties

and replacing it with a fire-proofed

wall in line with council regulations.

The value in having CKL as your

development partner comes into

play here as our team of surveyors,

planners and engineers liaise with

Council to find solutions to any tricky

problems or situations.

CKL has experience with

hundreds of title conversions. If

you are interested in learning more

about unlocking the development

potential of your property, contact

Alan Wilkinson in the CKL Tauranga

office on (07) 262 2282 or email



Tel 07 262 2282


Tel 07 871 6144



The name’s been well

known as the leading

producer of high

quality conferences,

functions and major

events for over

50 years,


State of the economy

More than 250 attended a lunch at Claudelands Events

Centre to hear a wide-ranging talk from Reserve Bank

Governor Adrian Orr, covering subjects including

coronavirus, interest rates and upcoming work for the

bank. It was jointly hosted by the Institute of Directors

and Waikato Chamber of Commerce.


In our sixth decade we

continue to evolve and

develop but the key

difference is still

always on the plate,

our creative and



We’re also very good

at managing all the

details that can turn

one-off functions or

complex conferences

into world class,





1. Jonathan Brown and

Jaden Hatwall.

2. Chantal Baxter,

Natasha Harvey and

Glenn Forster.

3. Daniel Shore, Jason

Trower, Jenny Barkle

and Codi Merito.

4. Hamish Ward and

Megan Beveridge.

5. Senga Allen, John

Wilkinson and Kai Cuff.

6. Simon Smith and Mark


7. Tim Conder, Ashok

Parbhu, Pat Mellsop

and Brenna Shepherd.



6 7

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Bank economist sounds warning

“It’s getting really scary out there.” Those

were the words ANZ chief economist

Sharon Zollner used to open her address

at the Waikato Business Summit.

In a bracing, fast-paced talk,

she gave a pessimistic view

of the potential impact

of coronavirus on the global

economy and New Zealand.

She was speaking at the

Hamilton Gardens Pavilion,

where about 220 community

and business people attended

a day of discussion themed as

Business & Community: Purpose

Beyond Profit”.

Zollner described the coronavirus

outbreak as an unprecedented

shock. “There's going

to be all sorts of aspects to it

that take us by surprise,” she


“It is rapidly changing from

a short sharp shock to one trading

partner to a longer shock to

the world. We are revising our

forecasts every week and still

feel like we are not keeping up

with this thing.

“If the virus establishes

in New Zealand then all bets

are off. Even if it doesn't, it's

spreading rapidly around the


In the wake of the 2008

GFC, China, with its focus on

infrastructure spending to get

through the global financial

crisis. was the “get out of jail

free card” for New Zealand

and Australia.

“This time it’s where the

fire is.”

Her view was notably more

pessimistic than that given

by Reserve Bank Governor

Adrian Orr earlier in the week

to a lunch hosted by Waikato

Chamber of Commerce and

the Institute of Directors, and

also Finance Minister Grant

Robertson, who spoke after


“The starting point wasn't

bad,” Zollner said. “Much of

the economic slowdown last

year turned out to be driven

by lower net migration and we

were kind of getting our mojo


But New Zealand, she said,

“arguably” has more total

exposure in China than Australia


There are far fewer ships

going to and from China, with

the number of ships going to

and from New Zealand already

halved. Air freight has been

disrupted as well.

Grant Robertson

Sharon Zollner

This is new territory for

New Zealand, she said. “We're

used to export price shocks; an

inability to get our products

to market is something we've

never had to deal with before.”

It is also an import shock,

she said, with New Zealand

imports from China taking

in everything from steel to

fertiliser, machine parts to

laptops. Even yeast. “There's

going to be beer and bread

inflation!” she said.

“The world's supply chains

are so entwined, we're going to

have shortages of all kinds of

weird things unless this supply

chain frees up quite shortly.”

Zollner saw a risk that the

world would run short of food

this year.

“China in particular, they

are deeply worried the farmer

is going to be too distracted

building barricades and keeping

people out [in order to] to

keep the virus out, to plant the

rice this year.

“Africa has got a plague

of locusts; we are going full

biblical this year in terms of

plagues and pestilence.”

She pointed out the last two

recessions in New Zealand

were caused by an “unholy

alliance” of drought and a

world crisis.

However, New Zealand is

helped by the fact it sells food.

“What we saw in the GFC

is that we were still making

food and we were still selling

it - not at the price we wanted,

maybe, but the economy kept

on ticking,” she said.

“In the end food is a necessity.

While in some ways we

are more vulnerable because

of our exposure to China, in

other ways we are buffered by

the fact that we basically sell

food - if we can get it to market.

It's in everybody's interests

that those supply chains

free up again and the movement

of goods continues.”

Robertson, speaking after

Zollner, acknowledged coronavirus

is a serious issue but

struck a more optimistic note.

“This is a very serious

issue for the global economy,

for New Zealand. Primarily,

it's a public health issue,” he

said. “But obviously, we also

have to plan for the economic

impacts as well.”

He outlined three scenarios,

ranging from successful containment

through to a global

recession on the back of a

global pandemic.

The first scenario is “slipping

away” as the outbreak

spreads globally, even though

at the time he was speaking

New Zealand had no recorded

cases. The government is

also modelling out various

interventions in the event of

a second scenario, in which

the impact lasts longer and

spreads further, and Robertson

said in the event of the third

scenario “we've seen with

things like the global financial

crisis governments can step in

and play their part in making

sure we make it through that


He said New Zealand is

well placed to withstand the

outbreak, with government

accounts ahead of forecast at

the end of 2019.

“We come into this situation

in relatively good shape.

Our levels of public debt are

very low compared to the

rest of the world. We've got

a strong labour market, good

wage growth,” he said.

“I'm not underestimating

the extent of the disruption that

we're seeing and I do believe

that the whole 2020 year will

now be one that won't look

like it was going to, but we are

in a position to be able to get

through it.”

Separately from the coronavirus

discussion, Robertson

also spoke about taking a longterm

approach to economic

planning with a focus on future

proofing the economy.

“We are fundamentally

good at many types of food

production that the world

needs,” he said. “And so we

have a good base, but every

single one of us knows that if

we want to maintain our standard

of living we need our

economy to look like a 21st

century one, making sure that

we're more productive, more

sustainable and more inclusive

as an economy.”

The foreign minister and

the trade minister were in India

on what Robertson described

as “one of the most important

missions that will take place

this year”, while free trade

negotiations continued with

the EU and the UK also wanted

to sign a free trade deal.

When it comes to the wellbeing

approach enshrined in

his budgets, he described it as

“core and mainstream”.

“More and more, I'm seeing

for businesses that this is the

approach they want to take,

and it's implicit in the theme of

today's session. From Fonterra,

through to the BNZ through to

Xero, I'm hearing from people

more about wellbeing, about

how they're trying to capture

the value of that across their


He paid tribute to

Waikato for its own wellbeing

approach, which he said

the government was learning

from. “What I'm seeing here is

in some ways better than what

we've been doing in central

government about bringing

agencies together.”

The day’s discussions also

saw panels and speakers on

the subject of purpose beyond

profit ranging from Tesh

Randall of Raglan Coconut

Yoghurt on creating a sustainable

business to the Akina

Foundation on the rise of

social enterprise.

• See photos from business

summit and further coronavirus

coverage, page 20


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16 WAIKATO BUSINESS NEWS February/March 2020

Arbana Levande, Melisa Vazquez

Perez and Yvette Harry-Wright.

Don Good and Inde King were among those

at the Settlement Centre BA4 in February.

Settlement centre

offers business support

Settlement Centre Waikato’s diverse

offering of business support was outlined

at a Chamber of Commerce BA4 event

held at the Settlement Centre in February.

Services include interpreting

and translating,

employment support and

English language training.

Centre co-manager Leanne

Salisbury highlighted the Hamilton

Multicultural Services

Trust’s interpreting and translation

service. Decypher, as it is

known, has been operating in

Waikato for more than 20 years.

“Today we employ over

160 absolutely amazing casual

interpreters who speak over 50

languages, and complete over

Tania Pointon and Ewan Wilson.

750 assignments in and around

the Waikato each month,”

Salisbury said. “I guess you can

say we are a social enterprise,

so you can feel good when you

engage our services because

any surpluses get diverted to

other unfunded services of the

organisation that support the

settlement of migrants and former

refugees in our community.

“We are the resource that

enables you to employ a former

refugee or new migrant who

has amazing skills and would

be a really hard worker, but you

just need to be able to be confident

they know your workplace

policies and employment conditions.”

She said they interpret for

everything from work-safe

training sessions to employment

dispute meetings.

“We are confidential and

impartial. It’s not our job to

supply support to either you or

your employee, but we can help

to provide some understanding

about cultural differences.

“Decypher can be that person

on the other end of the

phone that extends your customer

base to those whose

first language isn’t English.

We work with both booked

appointments and can be called

on the spot, which is the service

we provide to two of New

Zealand’s most popular energy


“Lastly, Decypher can be

that link that enables you to

conduct business with the rest

of the world. You may have

seen our current Facebook marketing

campaign recently where

a client was having problems

finalising negotiations with a

company in China worth several

hundred thousand dollars.

In under two hours and for just

over $100 the deal was done

and as you can imagine we had

one very happy customer.”

Migrant Employment Solutions

co-ordinator Susan Wright






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Paula Sutton and Jo de Lisle.

Raewyn Sing and Caroline McCurdie.

Mark Bunting and Sophia Li.

told attendees the service has

helped more than 600 clients

into successful employment in

its 12 years.

“We are contracted by

MBIE to provide this service

and are proud to say that we

consistently exceed our outcomes.

This is often due to

great employers like yourselves

who embrace workplace diversity.”

Wright said Migrant

Employment Solutions supports

clients until they find

meaningful employment. It

offers face to face appointments

to talk about successful

job seeking the Kiwi way, the

hidden job market, networking,

Kiwi-style CVs and cover letters,

and interview practice.

“We also work with recruiters,

introducing clients that

we know are awesome, and

have employers contacting us

to ask if we have any suitable

clients,” she said. “We also provide

post-employment support

for the client and employer if

required, so if something comes

up after the job has started we

are more than happy to help. “

She said their clients all live

in Hamilton and are eligible

to work. To qualify to receive

their free service, clients must

have New Zealand residency,

an open work visa or have

studied at Level 7 or above and

have a post-study work visa.

They must also have little or no

New Zealand work experience

and have been in the country for

less than five years.

“Our clients come from all

over the world, Guatemala, to

Taiwan, to Poland, to Nigeria,

have great qualifications and

very often great work experience

from their home countries

as well as great English.”

They see a wide range of

professions including engineers,

IT specialists, lab technicians,

accountants, logistic

and supply chain experts and

administrators. “Basically, we

don’t know who’s going to

walk through the door which

makes our job really interesting

and we feel very lucky as

we get to meet some amazing


“Recent outcomes include

a civil engineer working for

Beca, an IT specialist working

for the Lakes DHB, business

process analyst with Gallagher

and a probation officer with


Susan Wright and Leanne Salisbury.

She said Migrant Employment

Solutions also provides

cultural awareness and diversity

in the workplace workshops.

English Language Partners

manager Jo de Lisle spoke

about the English for Employees,

English Language Groups

and English for Businesses programme.

English for Employees is

aimed at people in a job who

want to improve their English

or whose employer thinks they

could gain from improved

communication skills. The

nine-week courses run two

times a week and features

highly trained teachers in small

classes, usually of two to six,

she said.

“And it really helps people to

integrate into the workplace and

to stop that feeling of ‘I can’t

manage because my English

isn’t good enough’. Actually,

it often is good enough and we

can bring that out.”

The programme is only for

those who have residency or

citizenship, and the organisation

runs another programme

across the region for those who

are not resident.

She also spoke about

English Language Groups, day

or evening practical English

conversation classes

“A number of employers

have wanted to put their

employees into these classes

because the cost is low, and

because maybe they just wanted

a ‘dusting off’ to help the people

cope with the demands of

their work even better.”

She said English Language

Partners also offers private

tailor-made provision for businesses

with a particular requirement

for an employee, such as

managing phone conversations

or dealing with emails. “As

with all our classes, the teaching

topics are flexible and in

line with workplace demands.”

• https://www.scw.org.nz/

• https://www.elp.org.nz/

Commercial Property

Management & Valuation

At Bayleys, we believe relationships are what businesses are built on and how they succeed.

We understand that to maximise the return on your property you need:

Professional property management

Expert valuation advice

A business partner that understands your views and goals

James Harvey

Commercial Facilities Manager

P 07 839 0700 M 027 425 4231


Mike Gascoigne

Branch Manager

P 07 834 6690 M 027 430 8311


Curtis Bones

Senior Commercial Property Manager

P 07 834 3826 M 027 231 3401


Matt Straka

Registered Valuer

P 07 834 3232 M 021 112 4778


Joe Healy


P 07 834 3232 M 027

223 8069




Residential / Commercial / Rural / Property Services

18 WAIKATO BUSINESS NEWS February/March 2020

Serving up the best

of Waikato

Feast Waikato 2020 was uncorked at the

Laurent Perrier Champagne Launch at

Hamilton Gardens in February.

In its second year, Waikato

Food Inc’s Feast Waikato,

which runs from April

2-5, offers an array of foodie

themed events. This year’s

programme includes more than

30 events ranging from free

foodie movies, and markets to

lush long lunches, exclusive

cooking classes and divine


The menu includes returning

favourites (A Feast of

Movies at VOTR, Hayes Commons

Feastival and the CBD

events progressive dinner) as

well new events like Chewing

the Fat with Denise Irvine, The

Friends of the Gardens High

Tea, Outstanding in their Field

Lunch at Camarosa, Pizza &

Pasta Journey at the Eatery and

a Fried Chicken Eating Competition

at the Bearded Weasel.

Event organiser Vicki

Ravlich Horan says the progressive

dinner highlights what

Feast weekend is all about:

“We want Feast to be an opportunity

for local businesses to

work together and to do something

different. Waikato Food

Inc are all about raising the

profile and pride in our region,

so we love the chance for local

producers and eateries to show

off and for locals to savour

what the region has to offer.”

Tickets are now on sale and

the full programme is available

on Waikato Food Inc’s website

(see www.waikatofoodinc.



1. Rachel Baillie, Vicki

Ravlich-Horan, Nathan

Hartley and William


2. Amanda Graham,

Michelle Baillie and

Dick Breukink.

3. Jan Bilton and

Angelique van Camp.

4. Denise Irvine and

Jason Dawson.

5. Vicki Redwood,

Lauraine Jacobs, Rob

and Trish Pascoe, and

Vanessa Williams.

2 3



Modern, relaxed, spacious...

Perched on the outskirts of Te Rapa, The

Lookout is the perfect spot to enjoy a

relaxed meal or toast a special occasion.


Our Happy Hour is everyday from

4-6pm. Come on in and enjoy $7 tap

beer and $6 house wine.

$10 Mussel Pots and Skewers -

Saturday and Sunday until 6pm.


Chill out to our in-house musicians Joe

McNamara, Simon Hirst and Ben Sunn.



Ask us about our private function

space ‘the terrace,’ perfect for all

occasions big or small

LOCATION: 60 Church Road,

Pukete, Hamilton 3200

CALL: (07) 974 5540

EMAIL: info@thelookoutbar.co.nz

HOURS: Mon-Sun 11am - late*






Waste watchers long lunch

This lunch is all about watching your

waste while not counting a calorie.

Enjoy a long lunch in Hamilton Gardens

Kitchen Gardens made from food often

thrown away. Funds raised will go to

Kaivolution a Go Eco Climate Action

Project that rescues edible and reusable

kai (food). The aim being to stop edible

food being thrown away and ensure it

goes to those in need.

Chewing the fat with Denise Irvine

Join Denise Irvine as she interviews

some fascinating local foodies in the

wonderful surrounds of the Hammond

Camelia Garden.

Friends of the Gardens high tea


Put on the pearls and lippy, dust of

your best frock and grab the gals for

the best high tea in town. Forget the

Ritz, Hamilton’s got the Victorian Glass

House! Enjoy delectable treats crafted

by the Hamilton Gardens Café while

sipping on tea in the beautiful surrounds.

All profits go to the new Egyptian

Garden, now under development.

Outstanding in their field

Celebrate our wonderful local producers

with a five-course long lunch crafted

by chef Andrew Clarke and the team at


Salt, water, flour - Learn to Make

Sourdough with Fiona Hugues

Auckland-based stylist, magazine

contributor and entertaining expert Fiona

Hugues is returning to her hometown for

a session to show you how simple it is to

make artisan sourdough loaves at home.



CEO role for Reynolds

New Zealand’s Endangered

Species Foundation has

appointed Cheryl Reynolds as

its inaugural chief executive.

Reynolds was the inaugural

chief executive at Momentum

Waikato, founding chief

executive at SODA, and most

recently CEO at Raglan’s Xtreme

Zero Waste. She said the

foundation’s immediate focus

this year was on developing a

new high-impact framework

using strategic philanthropy,

centring around three soon-tobe-announced

key project areas.

Deloitte appointments

Deloitte has appointed

Muhammad Cajee as a

Corporate Finance partner in

its Hamilton office. Muhammad

joined Deloitte in 2016 from

Johannesburg, where he built

a career around transaction

and M&A advisory services.

It has also appointed Andrea

Scatchard to director in the

Hamilton Tax and Private team.

Pan Pasifika Hub

step closer

K’aute Pasifika Trust are closer

to building a Pan Pasifika Hub in

central Hamilton after Hamilton

City Council’s Community

Committee voted unanimously to

reclassify a section of Hinemoa

Park from “recreation” to “local

purpose”. The Committee also

voted in favour of leasing part of

the reclassified land to the trust

for up to 30 years. The project

aims to be a place of healing,

learning and support for all

community members who wish

to access its services.

Another successful project

delivered by Veros.

Development of the 3330m 2 modern,

high quality warehouse and office

space included our full suite of services

and was delivered on time and on

budget despite numerous site and

weather related challenges.

With a successful delivery to a very

happy client, this is another great

example of what we’re all about at

Veros - adding value to projects and

maximising our client’s returns.

Our extensive range of property

services provide a total solution to

your property needs. Put your next

project in safe hands and contact

Veros today.

Located in Hamilton, Tauranga & Rotorua

info@veros.co.nz | www.veros.co.nz

20 WAIKATO BUSINESS NEWS February/March 2020

Coronavirus prompts caution

Coronavirus is casting a shadow over

regional economics, including Waikato,

that are showing signs of turning a

corner according to the latest Infometrics

Quarterly Economic Monitor.

Slight improvements in

some regional indicators

show that renewed

strength may be on the cards

in 2020. However, the risks

associated with the novel coronavirus

COVID-19 outbreak

threatens to derail any rebound,

with expectations for softer

export earnings in the first half

of 2020.

“Over the 12 months to

December 2019, a few indicators

have showed renewed

promise, indicating a change of

fortunes and faster economic

growth may be coming,” says

Infometrics senior economist

Brad Olsen.

“Faster growth in traffic

volumes, house prices, and

tourism spending all point

towards a bit more heat coming

into regional economies

towards the end of 2019.

“However, travel restrictions

and difficulty getting New

Zealand’s exports into China,

as a result of the COVID-19

outbreak, look set to pull the

rug out from this potential

revival of economic growth.

Tourism activity is likely to

drop lower, and New Zealand’s

larger trading footprint with

China means primary sector

exports are at greater risk, with

dairy, meat, forestry, and horticultural

exports all experiencing


The risk of coronavirus

remains a key area to watch

in the first half of 2020, with

dairy and meat prices falling in

recent weeks, Olsen said.

“We expect export revenues

will soften further over the first

half of 2020, but look set to

rebound strongly in the second

half of the year.”

Hamilton & Waikato Tourism

chief executive Jason Dawson

said major accommodation

providers and tourism operators

are starting to experience

the loss of group bookings out

of China due to coronavirus.

“There is also a knock-on

effect from other key international

markets, as well as corporate

international travel.”

China is the region’s fourth

largest international visitor

market and spent $52.6 million

for the year ending November

2019. However, Dawson said

the domestic market is a key

one for the Waikato with New

Zealanders making up 76 percent

of annual visitor expenditure

into the region.

“As an industry, we are regularly

monitoring and reviewing

the situation closely. The

whole tourism sector is providing

regular information bulletins

to everyone involved in the

visitor sector – from accommodation

providers through to

tourism operators.”

Waikato Milking Systems

director Chris Joblin said the

virus was affecting the company’s

business in China,

where it has about 30 percent

of the dairy rotary platform

Purpose beyond profit

market share.

“Obviously at the moment,

we can’t send our people to

China to do installations,” he


Waikato Milking Systems

has about 120 staff in China,

none of whom have contracted

the virus. “We’re just reassessing

constantly how we service

our global clients, and one of

the big things for us is making

sure that our team is safe.”

But he warned that coronavirus

has the potential to

impact a number of businesses

in the region as supply chains

get strained.

Peter Miller, chief financial

officer for PF Olsen, which is

a forestry service provider with

about 10 percent of the market,

says shipping has been truncated

and logs are taking a lot

longer to ship to China.

He said sawmills and processing

plants that were coming

back on stream after the

Chinese New Year will have

been affected by restrictions on

their workers’ ability to return.

“Therefore those plants can’t

in theory resume operations in

order to start chewing through

the volume that’s sitting on the


He said there will be layoffs.

“We’re still harvesting

but our harvest volumes will

start to get cut back and that

will have an effect on the contractors

that we use to do to do

work for our clients.

“There will be some crew

losses out of this.”

Olsen said supply chain disruptions

are becoming apparent.

“There is a risk that, if the

outbreak persists, consumer

and business confidence may

take a hit as a contagion effect

takes hold and reduces economic

activity. With COVID-

19 cases still rising, the end of

the outbreak and the economic

impact on New Zealand remain

highly uncertain, but the first

half of 2020 is likely to see

markedly lower economic


Reserve Bank Governor

Adrian Orr, speaking at a joint

Waikato Chamber of Commerce

and Institute of Directors

lunch, said the signs for

2020 were good before coronavirus

appeared. Global growth

had been slowing from around

4 percent per annum to 3 percent,

but was stabilising, so the

“heavy headwinds” for New

Zealand had eased. Terms of

trade have been at record high

levels, he said, and monetary

policy had been incredibly

stimulatory and “ended up with

a friend, fiscal policy” with the

government spending more,

particularly on infrastructure.

Asset prices, including house

prices, were rising. Economic

activity of around 2 percent

was forecast to head toward

3 percent. Meanwhile, inflation

at 1.9 percent is close to

its midpoint and employment

is at, if not slightly above, its

Chris Joblin: “One of the big things for

us is making sure that our team is safe.”

maximum sustainable level.

“And then this coronavirus

COVID-19 came out.”

Orr said the Reserve Bank

is part of the core government

response, with the lead coming

from the Health Ministry. He

listed three questions for consideration:

“What do I need to

be doing when the challenge is

to keep it out? What do I need

to be doing when the challenge

is to stamp it out? What do I

need to be doing when the challenge

is to contain it?”

He also said liquidity will

help. “So talk to your bankers

and make sure that they don’t

start sucking that away from


Waikato tourism operators

can stay up-to-date on

the visitor information via

Hamilton & Waikato Tourism’s

website: www.waikatonz.com/coronavirus

• See ‘Coronavirus communication:

getting it right’ page


Construction supports Waikato growth

Waikato’s economy grew 3.2 percent

over the 12 months to December 2019,

according to provisional estimates from


Construction activity in Waikato

continued to support activity, with double

digit growth in the number of new

dwellings being consented. Business

activity also looks solid, with investment

by businesses strong, says Infometrics

senior economist Brad Olsen.

The value of non-residential consents

rose 14 percent over the last year,

more than double the national rate, as

expansion into the Waikato continues.

The primary sector is also supporting

local growth, with a rising farmgate milk

price expecting to add $430m to the

pay-out in the 2019/20 season.

Waikato and the east coast of the North

Island led regional economic growth

over the 12 months to December 2019,

although Tasman region continued to see

the fastest regional economic growth.

Expectations are for slower house price

growth after 2020 and a reduction in

construction levels over the medium

term, as the housing shortage is

addressed by current levels of building


The Waikato Business Summit drew

about 220 people to the day-long event

at Hamilton Gardens Pavilion with the

theme “Business and Community:

Purpose Beyond Profit”.




1. Natalie Burt and James Stewart.

2. Sarah Woolerton, Ella Warren and Alice Norton.

3. Debra Gutsell and Helen Dale.

4. Biren Patel and Tesh Randall.

5. Antanas Procuta and Mark Mawdsley.

6. Karen Thomson and Maureen Tims.

4 5 6



Happy new year(s).

Happy new

Pay 1/3 this year, 1/3 in 2021, and 1/3 in 2022

Pay 1/3 this year, 1/3 in 20


Happy new year(s).


nd 1/3 in 2022

Pay 1/3 this year, 1/3 in in 2021, and 1/3 in in 2022

Happy new year(s).



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$ 2022

48,990 *






2018 2018

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Subaru’s legendary All-Wheel Drive technology and low-slung Boxer Engine,


the Subaru $ XV, WRX, Levorg, and Forester, the 2018 Car of the Year, can take

41,490 * From


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d time, pay only a third now, a third in 12 months,

0% interest p.a. fixed.*


*This advertisement is for a credit agreement with Bank of New Zealand. BNZ lending criteria, terms and conditions and fees apply. Application fee of $330 applies to consumer loans. Fees differ for business purpose loans.

Fixed interest rate of 0% p.a. Offer based on NZ new XV RRP from $36,490 with a 1/3 deposit required of $12,273.33. Total amount payable over the term of the loan is $24,546.67. NZ new Forester Sport RRP from $41,490 with

a 1/3 deposit required of $13,940. Total amount payable 1 over the term of the loan is $27,880. NZ new WRX RRP from $48,990 with a 1/3 deposit required of $16,440. Total amount payable over the term of the loan is $32,880.

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the LITRE term LITRE of the Book loan is $38,880. a All test prices include drive GST and at exclude Retailer on-road costs Name

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further details contact BNZ on 0800 236 777. Offer not in conjunction with any other special, discount or promotional offer. Offer excludes on-road costs, lease, government and rental purchases & accessories. Valid until 31st

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*This advertisement is for a credit agreement with Bank of New Zealand. BNZ lending criteria, terms and conditions and fees apply. Application fee of $330 applies to consumer loans. Fees differ for business purpose loans. Fixed interest rate of 0% p.a. Offer

based on NZ new XV RRP from $36,490 with a 1/3 deposit required of $12,273.33. Total amount payable over the term of the loan is $24,546.67. NZ new Forester Sport RRP from $41,490 with a 1/3 deposit required of $13,940. Total amount payable over the

term of the loan is $27,880. NZ new WRX RRP from $48,990 with a 1/3 deposit required of $16,440. Total amount payable over the term of the loan is $32,880. NZ new Levorg RRP at $57,990 with a 1/3 deposit required of $19,440. Total amount payable over the

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assets if additional security is required. You will be required to insure the asset. For further details contact BNZ on 0800 2362.0

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Name o

Kiwis ready to dump passwords

The leading global payment

solution provider

said 65 percent of the

500 Kiwis surveyed believed

that biometrics was a faster,



David Hallett is a director of Hamilton software specialist Company-X.

Most Kiwis are ready to replace passwords

and pin codes with biometrics, according

to a recent survey by Visa.

easier and more secure way to

access an account than passwords

and pin numbers.

Nearly as many of those

Kiwis surveyed, 64 percent,

said they were already familiar

with biometrics.

Biometrics is the technical

term for body measurements

and calculations. It refers to

metrics related to human characteristics.

Biometrics authentication

is used in computer

science as a form of identification

and access control.

Visa found 42 percent of

those surveyed said they used

biometrics on a weekly basis.

If you think that biometrics

usage number is high, then

consider this. When I was

growing up in the 1970s and

1980s biometrics was generally

considered a thing of the

future, showing up in science

fiction movies like Star Trek

II: The Wrath of Khan when

Admiral James T Kirk viewed

the top-secret and classified

Genesis file through a scan of

his retina.

Similar software is now

built into Microsoft Windows.

It’s called Windows Hello and

uses a webcam to authenticate

the person signing in to

the machine by scanning their

face and comparing their features

to a profile stored in its

memory. According to Microsoft,

Windows Hello logs

you into your computer three

times faster than a password.

That’s faster than Admiral

Kirk’s 23rd-century retina

scanner which took around 10

seconds to scan Kirk’s retina

and compare with to a scan on


Windows Hello either uses

the built-in webcam to recognise

your face or logs you in

with a touch on your fingerprint


You may be surprised to

learn that Toshiba took fingerprint

scanners on phones to

the mainstream back in 2007.

They were used to unlock the

phones of the day with the

owner’s finger or thumbprint.

The Apple iPhone 5s,

announced in September

2013, took fingerprint scanners

up to the next level by

also allowing one-touch purchases

from Apple’s iTunes

Store and the Apple App

Store. Samsung soon followed

suit with similar functionality

in its flagship phones. By then

many business-grade personal

computers came with a fingerprint

reader. That’s seven

years ago, and since then fingerprint

scanners have started

to appear on even budget


While biometrics usage

today is much higher than

you’d think, there’s still a

place for passwords and

pins, particularly in the corporate

space where contracts

between parties insist on older

tried and true technologies

and two-factor authentication.

Corporate governance for small businesses

Corporate governance is

often associated with

large corporates who are

led by an established board of

directors. However, the principles

that underpin good corporate

governance can benefit

any organisation, irrespective

of size.

Why is it then that the term

governance often raises alarm

bells with small business owners?

Perhaps it’s the fear of losing

control over their business,

or the assumption that they

must report to someone else.

In reality, good corporate governance

should lead to business

owners feeling more empowered,

more supported and more

equipped to make good quality


In a nutshell, governance is

all about thinking strategically

and taking a ‘big picture view’

as opposed to focusing on dayto-day

operations. In the context

of small businesses, owner-operators

are often bogged down

with the day-to-day running

requirements of the business,

leaving little time to devote to

long-term strategy and sustainability.

One of the key benefits

of governance structures is the

ability for small business owners

to take time to work “on”

the business as opposed to work

“in” it. This subtle switching

of hats is one of the first steps

toward building a governance


However, there is no onesize-fits-all

approach to governance;

it will look different for

each and every business. The

approach will depend on the

size and stage of the business,

the operating environment, the

risk profile and the key stakeholders.

It is therefore crucial

that all businesses take time to

think about their governance


Governance is often

described as a journey, with the

various stages typically falling

into one of three categories: no

formalised governance structure;

an advisory board; or a full

board. The idea of a full board

may be overwhelming for small

and medium-sized enterprises

(SMEs) or not appropriate

given the size and scale of the

business, but they may still reap

the benefits of establishing an

advisory board.

At one point or another,



Elsa Wrathall is a PwC Senior Manager based in the Waikato office.

Email: elsa.n.wrathall@pwc.com

SME owners will inevitably

need expert advice – that’s

where an advisory board might

come in. An advisory board

offers the benefit of a variety

of different perspectives,

knowledge, expertise and, most

importantly, support. They also

ensure overall decision-making

authority remains with the

owner, removing any apprehension

owners may have about

loss of control.

As businesses move through

the business lifecycle, their

governance needs are likely to

change. Some will eventually

grow to the point where a formalised

board of directors is

most appropriate. There is an

abundance of resources available

which outline the composition

and responsibilities

of boards, including guidance

issued by the Financial Markets

Authority (FMA) which

includes eight key principles

which underpin best practice.

The topics include areas such as

ethical standards, board composition

and performance, risk

management, and reporting and

disclosure. While it is unlikely

that all of the principles will be

relevant for small businesses,

they provide sound guidance on

the fundamental areas and help

simplify the underlying objectives

of governance.

Moreover, the recent release

of Inland Revenue’s Multinational

Enterprise Compliance

Focus serves as a timely

reminder of the relevance of

governance practices by highlighting

tax specific governance

as an emerging global trend.

Several tax authorities in the

OECD have already begun

adopting tax governance measures,

each agreeing that tax

risk management should be a

recurring item on the boardroom

agenda. The Australian

Tax Office (ATO) is among

those leading the way, having

already implemented an assurance

review initiative for the

top 1000 Australian taxpayers.

Under this regime, the ATO

will require evidence that a tax

control framework exists, is fitfor-purpose

and is operational.

While Inland Revenue is yet

to introduce something similar,

they are set to increase their

focus on tax governance and

are already investing in new

technologies to identify who

and where to focus their compliance


In the interim, they have

released a checklist to assist

organisations with implementing

their tax governance

frameworks. The list sets out

10 principles underpinning

tax governance, including

those which ensure there is a

well-documented tax strategy

and that the strategy is followed,

senior management are

confident in the capacity and

capability of systems, procedures

and personnel needed to

achieve tax compliance, and

that management consider

whether the reporting of tax

payments and provisions is sufficient

for stakeholders to gauge

an understanding of the company’s

overall tax position.

Whether it is tax specific or

more general, the governance

journey is best started sooner

rather than later. Fundamentally,

governance is all about

‘setting the tone’ which means

even small changes have the

potential to help your business.

Despite this, even the best policies

and processes are no match

for a board or management

team which fail to follow them.

At the end of the day, the success

of any governance practice

boils down to the “tone from

the top”.

The comments in this article of

a general nature and should not

be relied on for specific cases.

Taxpayers should seek specific







Linda Jones Retirement Village

Retire on prestigious River Road

1775 River Road, Flagstaff, Hamilton

07 853 3382 rymanhealthcare.co.nz


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LifeFit offers safe,

inclusive environment

The LifeFit programme is an initiative run through UniRec,

the University of Waikato on-campus gym. The programme

is designed for seniors, people with green prescriptions or

medical conditions and others needing additional support and

encouragement to be active.




LifeFit consists of two

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training or Lifefit Low aerobic-based

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The supervised group setting

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For those with injuries

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A “Through somebody who

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Took me a while to

make it a habit ...but

now I am excited when I

come in, and I can really

notice an improvement

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- Margaret

Q Has there been a clear

improvement in something

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etc) for you since

joining UniRec and

attending LifeFit?

A “I have arthritis in my

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modify exercises to suit your

individual needs.

Members describe LifeFit

as being highly beneficial for

them to experience an exercise

class (especially if it’s something

they’re new to) and enjoy

the social aspect.

Q What have you learnt

from LifeFit?

A “Some strategies and

exercises to work

around an injury I

have. My balance and

strength is a lot better

since coming. And, I

also learnt the variety

of people who come to

LifeFit, you’re never

too old to join a gym!”

- Carol

Q What makes LifeFit


A “Keeping up with what

you can do (and what

you can’t do) - if you

don’t use it you lose

it. It’s really an act of

discipline - set aside

that time for yourself,

and do some

socialising as well.”

- Annie

UniRec’s LifeFit programme has been

specifically designed for seniors needing extra

support and encouragement to be active.

The programme includes:

• Individual exercise programmes

• Weekly supervised sessions/classes

• Access to UniRec facility outside supervised



• Supervised Resistance & Cardio Training Sessions

Tuesday & Friday, 7.00 - 9.30am

• LifeFit Low Group Exercise Classes

Monday & Thursday, 8.30 - 9.30am

• Sport for Seniors

Wednesday, 7.30 - 9.00am

For more information, phone Nick on 07 837 9592

or visit unirec.co.nz

Lifefit low: Mondays and Thursdays, 8.30-9.30am

Supervised resistance and cardio training: Tuesdays & Fridays, 7-9.30am

Tailored funerals all about

celebrating a life

Attitudes have changed a great deal in

the time Ana-Maria Richardson has been

in the funeral business.

The Hamilton East funeral

director can remember

when folk always

dressed up and mostly wore

black for funerals, when cars

slowed to allow a cortege to

pass, and families didn’t have

as much input into the funeral

planning as they do today with

the greater use of technology.

Nowadays, she says, funerals

have become more personalised,

even informal affairs

– it is about celebrating a life

and honouring the wishes of

the deceased person.

As for a funeral cortege –

well, more often than not, the

procession of mourners’ cars

following the hearse will be

broken up by the increased

number of motorists, traffic

lights, and roundabouts.

Ana-Maria smiles as she

remembers the occasion when

she was asked to arrange the

funeral of a bike club member

who had died in a car

accident. On that occasion

the cortege did remain in one

piece – but only after a member

stopped his motorbike

in the middle of the roundabout

and stared down any

would-be interlopers.

But, while society’s attitude

to funerals may have changed,

one thing has not – as she has

done from the outset, Ana-Maria

still lays the same emphasis

on a respectful care and compassion

for the bereaved.

“For many people,” she

says, “the funeral is the first

time they have experienced

the death of someone close to

them. They don’t know where

to turn or what to do. Bereaved

families need to feel that they

can place their trust in you

to carry out their wishes and

know that you will take good

care of their loved one in a dignified

and respectful manner.”

And it was this commitment

to personalised care that

decided Ana-Maria on her

new “offices”. Number 82

Grey Street is a heritage-protected

home built in 1932 in

the Spanish Mission style by

noted Hamilton architect Terrance

Philip Vautier.

Visitors will find no reception

area, no artificial flower

arrangements, no dimmed

lights, and no canned music.

Instead they will be greeted

at the front door by Ana-Maria

and invited into the sitting

room with its exposed wooden

beams, art deco stained glass,

and ornate pressed ceiling.

It is all part-and-parcel of

Ana-Maria’s ethic of helping

clients feel as comfortable as

possible by providing peaceful,

familiar surroundings in

stressful times.

“I knew I wanted a place

that was more like a family

home, I wanted something that

was warm, friendly, and welcoming.

Because of resource

consents for funeral businesses

these days many are situated in

industrial/commercial areas. I

didn’t want that, even though

I did look at a number of prospective

buildings. I thought

the Grey Street home was

worth the possible compli-

Bereaved families need to feel that they

can place their trust in you to carry out

their wishes and know that you will take

good care of their loved one in a dignified

and respectful manner.”

“Serving the community since 1999”

P 07 211 4654 or 021 881 229

Email: ana@ana-maria.nz

Address: 82 Grey Street, Hamilton, NZ

Assisting families in their time of need with professional, compassionate, personal care.



Privileged to provide Ana-Maria

with our resource consenting expertise.

cations of a resource consent


Ana-Maria took over the

lease of the building in December

and moved into the house

in January.

Already she is well established,

with just a few touches,

such as the fountain in the

courtyard, that husband Peter is

reconditioning. He also assists

Ana-Maria when needed in

the various aspects of the

funeral business.

“The house is a unique and

private place, with good disabled

access. There’s a garden

that families can retreat to mull

things over. I hope to be a little

like the old-fashioned country

funeral directors who often did

business over a cup of tea. I

want families to feel they are

in a warm, homely, and safe

environment – that they can

trust me to take good care

of their loved one and their

needs and wishes.

I want people to feel

they are coming to a home

where they will receive a

bespoke service, one tailored

exactly to their needs.”

Rotarian Ana-Maria started

out as a school secretary at

St Paul’s Catholic School

in Ngāruawāhia and was

appointed as a Justice of the

Peace during that time.

“I loved the job, caring for

the community and while there

I used to do pastoral care work

for the church helping families,

doing the service sheets.”

When she felt a need for

a change, Ana-Maria knew

her second career had to

involve helping people, so she

approached a Hamilton funeral


“They told me to come

back with a one-page CV and

Continued on page 6

• corporate

• private

• vege / vegan / gluten free

The team at Maggy’s Catering are proud to be

associated with Ana Maria Funeral Services and we

wish her all the best for her new venture


P 07 8466185

E catering.enquiries@maggyscatering.co.nz

www.maggyscatering.co.nz | 20B Lake Road, Frankton

Wishing Ana-Maria all the best from the team at at Virtual Print!

Wishing Ana-Maria all the best from the team at Virtual Print!

77 Keddell St, Frankton, Hamilton | 07 853 8204 | | www.virtualprint.co.nz

7 Keddell St, Frankton, Hamilton | 07 853 8204 | www.virtualprint.co.nz






Tailored funerals all

about celebrating a life

From page 5

offered me a couple of days’

experience so I could trial the

job. Death has never worried

me, and they put me in the

mortuary the first day and I

helped to dress and casket a

deceased person. I knew then

that funeral directing was for

me. “I started work training a

few months later, and immediately

wished I had done it


Ana-Maria is grateful for

the training and experience she

gained when working for two

of the larger funeral homes in

Hamilton. Seven years ago, she

started working as an independent

funeral director, but with

changing circumstances she

decided it was time to operate

from her own premises.

The Team at Amy's flowers are proud to be

associated with Ana-Maria Funeral Services and

we wish her well with her new business

Mon-Sat: 10am-9pm

Sunday: Closed

24 Lincoln Street Frankton

07 849 8005



Flashpoint has proudly worked with funeral

director, Ana-Maria Richardson for over five

years, providing creative design with top

quality print solutions on time, everytime!

The team at Woodside Estate wish

Ana-Maria all the best with her new business

So, how can we help you?

021 166 3556



07 850 1755



For enquiries contact



Ph 07 829 5826 Mobile 021 114 6368





Family has always been

important to Ana-Maria and

Peter. The couple has two

adult children, Sam and

Lucia, son-in-law Phillip,

and three grand-daughters

– Isabella, Emily and Ava.

Ana-Maria believes this love

I like to reassure them that I have covered

all their wishes so that the funeral will run

smoothly – family is important to me, I believe

in strong family values.”

of family and the understanding

of the joy involved

means she can better care for

the bereaved. “I am honoured

and privileged to be entrusted

with the care of a loved one

and their family at a time when

they are most vulnerable and

in need.” Ana-Maria smiles

when she reflects on her years

in the industry.

“When I started, we usually

only had contact with the

family once or twice before

the funeral. “Now I have a

lot more contact with families

as they often have specific

needs around music, slideshows,

visual/audio recording,

live streaming to other

countries, the way the casket

is presented, poems/readings,

colour of the flowers for the

casket, memorabilia to be displayed

and deciding on pallbearers.

“I like to reassure them that

I have covered all their wishes

so that the funeral will run

smoothly – family is important

to me, I believe in strong

family values.”

Kerr and Ladbrook

Catering are proud

to be partnered with

Ana-Maria Funeral


Kerr and Ladbrook continue to enjoy a wonderful partnership with

Ana-Maria, and as caterers, we look forward to future opportunities

where collaboratively we strive to make an emotional funeral

service both worry free and memorable.

Kerr and Ladbrook also specialises in catering by design

and so feel free to make contact with us, we are happy to share

our expertise with you.

P 07 838 9338 E info@kerrandladbrook.co.nz W www.kerrandladbrook.co.nz

Instagram #kerrandladbrook Facebook.com/kerrandladbrook.co.nz/

8 WAIKATO BUSINESS NEWS February/March 2020

(07) 856 5129

138 Grey Street Hamilton



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Ross is enjoying Ryman living

“Everyone is so helpful here, it was definitely the right move.”

When Ross McLay

went to check out

Ryman’s new Linda

Jones Retirement

Village he was already

fully on board with

the concept of

retirement living.

Indeed, he was living in

another village nearby

which he and his late wife

Gretta had bought into in 2013

and loved every minute of it.

Last year however, he

decided he needed to review

his circumstances after ve

years of being widowed and then

having a tough year health-wise,

so on an impulse he popped

in to chat to Sales Advisor

David de Veth.

“The main reason was for

health reasons and the facilities

that Ryman is putting in here,

which are going to be great,”

says Ross.

After that, things moved

pretty rapidly. Ross’s house

sold the same day it went on

the market so the timeline he’d

worked out with David had to be

quickly revised!

“It was all go. They were still

painting my apartment when I

moved in!” he laughs.

Since then Ross has enjoyed

playing cards with fellow

residents, the weekly Happy

Hours which are currently

hosted a short bus ride away

at a nearby golf club while

the village centre is under

construction, and sitting in

the late sun which beams

into his ground oor apartment.

Having been an

ex-greenkeeper and immediate

past president at Hillcrest

Bowling Club he is a keen

bowler and is friends with

many club members.

“It turns out I know a lot

of people here so now that

I’m getting settled I’m really

starting to enjoy it.

“And I’m looking forward

to getting into the bowls here

when the green is nished.”

Ross also enjoys meeting

new people and with

the varied background

he has experienced he

doesn’t struggle to hit on

common ground.

The second to youngest of

12 children, originally from

Taumarunui in the King

Country, Ross left school at 15

and went to work at the Post

Office in Raurimu, later ending

up in Wellington.

There, still a teenager, he

lived in the Post Office Hostel

where he became friends with

the daughter of the hostel

chef, Gretta.

When he turned 18 in 1959

Ross did his Compulsory

Military Training (CMT)

and decided to join the army

on completion.

This led to him being part

of the 2NZ Regiment,

the last battalion to leave

New Zealand on the ship

TSS Captain Cook before it

was decommissioned.

He was assigned to transport

platoon to escort jungle patrols

in Malaya and spent three

years with the battalion, who

recently got together for their

60th reunion.

“It was a great experience

for young people like me with

no qualications,” he says.

“We were brought up in

the military and learned

all the disciplines. We

learned a lot about how to

live, working as a team, and

how to look after yourself and

your teammates.”

After leaving the army in

1962, Ross met up with Gretta

again and the two soon wed.

He went on to work a

variety of jobs including

driving a vege truck, working

for an oil company, owning

a restaurant, selling cars

and even a rugby referee.

“I’ve even reffed the

Pinetree – Colin Meads!”

he says with a grin.

He then got a job with

Woolworths and worked for

them as produce department

manager for the next 30 years,

opening stores around the

North Island and settling for a

while in Kerikeri.

The couple, who have four

children, moved to Hamilton

in 2000 and loved life

in the ‘Tron ever since.

With 2020 set to be a year

of exciting developments at

his new address, Ross is full

of anticipation.

“Now that I’m back on

track and being part of

what’s going on it’s been

great to be active and enjoying

life again.

“I like to be active, going

for walks and bowls have

been a pretty big part of my

life so it’s going to be good

when that all gets going here.

“Everyone is so helpful

here, it was denitely the

right move.”


Show apartments

now open to view!

To learn more phone

Sharon or David on 853 3382

1775 River Road, Flagstaff, Hamilton


Glenda Graham - Partner of private client team.

Financial planning

for your retirement

If you are retired or nearing retirement it’s important to think about

your financial estate planning so your assets go where you want

them to after you have passed away.

you would like the assets to go.

There is a common misconception

that on death, Kiwisaver

funds automatically pass to your

surviving spouse/partner. This

is not so. The Kiwisaver funds

will be distributed as per your

Will, or under the rules of intestacy

if you don’t have a Will.

Enduring Powers of Attorney

Enduring Powers of Attorney

appoint another person (an

Attorney) to make decisions for


who should inherit your assets, with your spouse), on the death you, if you no longer have mental

your estate will be dealt with of the first spouse, the assets will

capacity to make decisions

If you have assets, you need a by the “rules of intestacy”, and automatically go to the surviving

for yourself.

spouse/partner. This applies There are two types of

Will. Dying without a Will is the law will determine who


termed “intestate”. This means receives your assets.

irrespective of what you have Enduring Powers of Attorney


that instead of you deciding ITREVDA If you own GNIS joint assets (e.g. said in your Will about where – one for your property (bank





10/02 DESIGNER /2 OUTSOURC 016 ER 12 :2 8:5 1 . . SIZE SECTION 1 1 RUN X20 OF PRES


AD ID 7105694AB PROFED 10/02 /2 016 12 :2 8:5 AF 1 . X . SIZE 1 1 X20

AD ID 7105694AB AF X





accounts, land, shares etc.) and

one for your personal care and

welfare (medical treatment

and aged care decisions etc.).

Enduring Powers of Attorney

are essential. If you can’t make

decisions for yourself, and you



don’t have any Enduring Powers

of Attorney in place, someone

will need to apply to the

Family Court to be appointed

as your Attorney. This can be

costly, time consuming, and

often very stressful for families,

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Cataract development is a normal process

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As scary as cataracts might sound, modern

cataract surgery can usually restore vision lost to

cataracts — and can often reduce your dependence

on glasses as well.

When you are no longer able to see well enough to do the things you like

to do, cataract surgery should be considered. Thankfully cataract surgery

is one of the safest and most effective surgical procedures performed

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Local security business changes hands

Armstrong Smarter Security has new

owners. After seven years running the

Te Rapa-based business, owners Craig

Andrewartha and Jo Rea have decided

to move on. The new owners are Anton

Richter-Visser and Rodger Marshall.

Anton comes to the business

with 30 years’

experience in sales and

business development. "I was

keen for a change,” he says. “I’d

been searching for a business

and found Armstrong Smarter

Security for sale through ABC

Business Sales.

“I love technology, fixing

things and providing solutions

for people. With my strong

customer service background,

I could see it was a perfect fit.”

Rodger trained as a millwright

and initially worked in

the automotive manufacturing

area but more recently has

been a Schindler technician.

That experience means Rodger

will bring a wealth of technical

skills to Armstrong Smarter

Security. Rodger’s wife Bronwyn

will also be working in the

business, running the office.

Armstrong Smarter Security

was a green fields franchise

when Craig and Jo started the

business in 2012. Craig, a master

locksmith, had the practical

skills to drive the business.

“The challenge was getting

the message out there, letting

people know who we were and

what we did,” he says.

“We worked hard, kept

Anton Richter-Visser

and Rodger Marshall.

building the business and

stayed with it. There were lots

of small security places around,

but not a lot of shops. That was

really our point of difference.”

In addition to two mobile

vans, Armstrong Smarter Security

has a shop for retail and

trade customers. Technicians

Marcus and Marc cover a big

area, taking in most of Waikato

and part of King Country. The

pair will be staying on with the

new owners.

Craig says people’s security

needs haven’t changed much

over the years, though there

has been an increase in keyless

entry, and a lot of Armstrong

Security’s work involves installation

and upgrades. Basically,

people just want their homes,

businesses and vehicles to be

safe and secure, he says. The

business provides locksmiths,

security alarms, CCTV, safes,

access control and key cutting


The challenge for Anton and

Rodger is to keep growing the

business. “We believe there’s

huge potential for the alarms

and CCTV part of the business,”

Anton says. “It’s about

offering an integrated approach

to access and security systems.

We can start with a free security

check and design a solution to

suit. And we’re there to offer

after-sales service, maintenance,

upgrades and repairs as


He says it’s a matter of keeping

up with technology and

using it to integrate different

aspects of security. Armstrong

Smarter Security uses hardwired

and wireless solutions to

keep ahead of potential intruders

and keep sensitive areas

safe. The technology enables

businesses or homeowners to

self-monitor, control access and

protect property using a computer,

tablet or smart phone.

“You’d be amazed what’s

available in the security market

today, and how sophisticated,

yet simple to use, the systems

are,” Anton says.

Armstrong Smarter Security

is on 577 Te Rapa Road https://




Waikato (07) 850 5555

577 Te Rapa Road

Te Rapa, Hamilton






0800 506 111


When the love has gone

Now, I’m not talking about personal relationships, but on the

matter of incompatibility at work. You know the deal – when you

hire someone that is fantastic in every way but over time the

relationship changes. They interviewed well, reference checks

were glowing, first 12 months in the job were predominantly pretty

bloody flash… but then, some cracks start to appear in the veneer.



Managing Director, Everest – All about people TM


Results are still strong,

your employee is meeting

targets but you’re

getting the odd bit of negative

feedback that starts to make

your hair stand on end. As time

goes on, more complaints start

to roll in and an uneasy feeling

starts to form in the pit of your

stomach. Can you relate? More

time passes by and the disconnect

gets more pronounced

– you lose trust in your star

employee, you start watching

their every move and quite

frankly the love is dying. You

know it’s time to call it quits

but what on earth do you do and

where do you even start?

Clearly, when it comes to

employment relationships both

you and your employee have a

wide range of legal obligations

that you need to meet before

you even think about writing

that Dear John letter. Following

the law is always good, so

I would highly recommend

you get some advice before

you take matters into your own

hands. However, there are lots

of things you can do before you

start down that track.

Firstly, start talking to your

employee. No, I mean really

talking to them. Have that

hard conversation early and be

upfront about how you feel.

Use lots of examples and evidence

of why your love is dying

(you don’t have to use my terminology

by the way!) as this

helps people understand exactly

what’s going on. Don’t think

you can have one courageous

conversation and your relationship

will be rekindled and

your star employee will be back

on track. Possibly, you might

have to have that hard conversation

a few times in a row! If

you’re lucky your feelings and

their behaviours may change.

But chances are, they may not.

Once doubt, lack of trust and

you gut feeling of incompatibility

start to creep in, it can be a

hard road back.

So, things haven’t improved

and you’re dreading going to

work, your employee is also

miserable and quite frankly

you’d rather not see each other

anymore. Some employees and

employers can have that “up

front” conversation that ends

well for both parties but it’s a

very risky game you play if you

feel you can just say “this isn’t

working and I want you out”.

Risky equals expensive. Don’t

get me wrong – some business

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owners are quite prepared to

make this call, but it’s not one

we recommend every day.

What are your other

options? Next, you could raise

an employment relationship

problem with your employee

and head towards mediation.

I’ve written about mediation

services in the past and how

effective they can be – it’s

essentially a free service run by

the Government that can get a

positive outcome for both parties.

This isn’t guaranteed of

course but is a confidential process

that allows you to plainly

explain why you’ve fallen out

of love.

Lastly, when you’re really at

the end of your tether, I would

highly recommend you employ

the services of a great employment

lawyer – we are lucky in

Waikato with a wide range of

superb ones. They can guide

you through the least risky path

and help you move on and help

your employee free up their

future to find a new role.

Whatever you do, you must

be prepared to have good evidence

and data to support your

position so don’t be afraid to

start documenting what’s been

happening and do start having

those hard conversations with

your star employee when they

aren’t meeting your standards

and behavioural expectations.

Remember, the behaviours you

walk by and don’t act on are

the ones you are accepting and


Empty nester syndrome hits home


have recently completed a

tumultuous shift to a new

demographic category. But

will I become a new style of

consumer, in a whole new marketing


Does being an empty nester

mean I need to be wrapped in

cotton wool and offered shoulders

of emotional support, or

tied down to stop me over-celebrating?

Understanding your target

audience is one of the greatest

challenges for a marketer, but

our audiences aren’t robots

with distinct programming,

pre-set to react and behave in

ways that are 100 percent predictable.

We’re human. We live our

lives constantly running the

gauntlet of the full gamut of

emotions that inject colour into

how we make decisions. We

are at the mercy of our own circumstances

and of those close

to us, let alone those influences

beyond our direct control.

As our daughter hugged us

goodbye in the windy Wellington

doorway of her halls of residence,

did my husband and I

suddenly switch over to a new

category in the big global database

in the sky? Did the metaphorical

icon beside our names

change from middle-aged parents

of a teenager to a pair of

wizened stooping geriatrics?

Will we mysteriously now

see more ads for retirement

savings funds, night classes

in pottery and special offers

on gardening products? Will

marketers assume we’ll be

looking for non-challenging

distractions now we are bereft

of dependants at home to make

our sad diminishing lives complete?

Are we destined to a life of

watching Coro and Midsomer

Murders, buying comfortable

shoes and sleeping in an

adjustable bed?

It will take a little while for

the supermarkets to realise we

buy less of her favourite foods

and target their messages about

the things we like instead.

Sales of Up N Go and popcorn

in the northern suburbs are

about to plummet but seafood

sales will flourish.

How confusing it must be

for marketers targeting people

in our situation. They would

be wrong to assume that the

empty nest phase of our journey

as customers is purely the

first step to retirement. We

haven’t suddenly started hurtling

towards old age and the

self-contained unit strategically

chosen for its handy location

between the communal

dining room and the nurse’s


What if, instead of beginning

to wither on the vine, we

plan to flourish with our new

opportunities, just as The Student

will be making the most

of hers? Instead of pining,



Vicki Jones is director of Dugmore Jones, Hamilton-based brand

management consultancy. Email vicki@dugmorejones.co.nz

perhaps we will be celebrating

our rediscovered freedom with

weekends away, impromptu

nights out, weekly Sunday

brunches and couples’ Zumba?

(Oh, what an image.)

The marketers don’t

know our personal attitude to

finances as we enter this new

phase either. Some parents

may find themselves with a

glittering pot of ‘spare’ money

at their disposal as they insist

their child dives into world of

total financial independence,

while others continue to offer

support, to varying degrees.

There may be brands that

look at people like us now

and think we’re going to be

splashing out on long-overdue

renovations, vehicle upgrades,

more frequent and swankier

meals out…or Botox. Well, if

you think that’s the case, owners

of luxury brands and purveyors

of the nice-to-haves,

you’ll be wasting your time on


There are very few life

stage milestones that elicit a

dramatic change in behaviours,

unless they involve a sudden

cash injection, when you

might well go a bit bonkers,

of course. And too many other

factors influence the choices

we make on our customer journeys

for the marketers to predict

our patterns totally accurately.

But it’s fair and natural to

treat us mere humans as creatures

of habit, even if, through

the generations, habits evolve

and change. Life stages offer

marketers a typical set of

on-ramps and off-ramps for

their customers’ relationship

with their brand. Not everyone

will behave the same, but we

can rely on generalised element

of predictability to inform our

marketing planning.

Right now, it’s predictable

that I’ll be looking for excuses

to connect with The Student

and for things to do to keep

me from fixating on the change

we’re all going through.

Particularly for the next few

months, I’ll probably ricochet

from one consumer mindset to

the next with an alarming sense

of confusion. I might get a cat.

Take up a new hobby. Buy a

treadmill. Get a tattoo? But I

might also be just the same as

I ever was, empty nest or not.

Either way, imagine the

pending chaos of my inbox,

my social media feed and the

online ads I’ll get bombarded

with and wish me luck!



Dismissals for Facebook posts justifiable

With an estimated 2.5 billion monthly active

users worldwide, and nearly three million

of them living in New Zealand, Facebook’s

influence on the way we communicate

online is undeniable. Facebook enables us

to share our joys and sorrows, our political

thoughts, and yes, even our frustrations

about our jobs, employers and colleagues.

However, employees

need to be aware that

there is a growing body

of case law which has upheld

dismissals for disparaging,

negative Facebook comments

by employees, and that is even

when the employer has not specifically

been named.

One of the earlier decisions

is from 2013, Hook v Stream

Group (NZ) Pty Limited [2013]

NZEmpC 188. Although the

Facebook evidence in that

case was used as evidence that

the employee had voluntarily

resigned, and had not been

dismissed, Judge Inglis (now

Chief Judge of the Employment

Court), set out some important

principles that have been relied

on in the cases which followed.

Of particular importance

were Judge Inglis’ comments

that posts on Facebook cannot

be considered private or protected

and beyond the reach of

employment processes, irrespective

of the user’s privacy

settings, with her stating “....

After all, how private is a written

conversation initiated over

the internet with 200 “friends”,

who can pass the information

on to a limitless audience...

Facebook posts have a

permanence and potential audience

that casual conversations

around the water cooler at work

or at an after-hours social gathering

do not…”

The following year, another

employee was dismissed for

liking and commenting on a

derogatory Facebook post,

made about her employer, by an

employment advocate who was

representing her. In the case of

Blylevens v Kidicorp Limited

[2014] NZERA Auckland 373,

Rachel Byleven’s advocate,

Rachel Rolston, made a post

on Facebook under the heading

“Kidicorp Strikes Again.” The

post made claims that Kidicorp

was “removing unwanted

staff”, “lots of them” by “allegations

of bullying” involving

“trumped up charges, tampered

with or totally fake documents,

refusal to allow a target to have

a support person.” Rolston

implied that Kidicorp provided

an unsafe environment for staff

and children and recommended

that parents “may want to seriously

rethink the level of care

[their children] can receive.”

On the same day, Blylevens

“liked” the post and

commented “…“Interesting

article pep! As a parent looking

at childcare it's good to be

informed x…” Rolston made

a second similar post two days

later, and once again, Blylevens

liked the post. The Authority

held that Blyleven’s actions of

liking and commenting on the

posts “…were analogous to

her standing outside the Centre

she managed handing out copies

of Ms Rolston's derogatory

articles about Kidicorp while

telling people ‘here is an interesting

article — it is good to

be informed.’ I find that it was

open to a fair and reasonable

employer to have concluded

that publishing derogatory comments

about it to a potentially

unlimited audience is a fundamental

breach of an employee's

duty of fidelity.”

The noose has continued to

tighten on employees’ Facebook

posts with a determination

that was published by the

Employment Relations Authority

in December 2019, where

the dismissed employee did

not even name his employer he

was complaining about, but his

subsequent dismissal was still

considered justified.

In the case of Jun v Dollar

King Limited [2019] NZERA

722, Hyowon Jun posted negative

comments about his

employer on a Korean Facebook

page called “New Zealand

Story.” The Facebook page has

more than 15,000 followers.

Jun’s comments accused his

employer of exploiting workers,

and said that he was being persecuted.

Although not naming

his employer, he did state that

“… he worked for a two dollar

shop located in a small city on

the way to Taupo from Auckland.”

The employer learned

of the posts from others who



Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

had seen them and recognised

that the employer was Dollar

King. The Authority also held

that Jun’s name was associated

with the post, so anyone who

knew where Jun worked would

have then been able to identify

Dollar King as the subject of

the posts. Although Jun was

successful on some other unjustified

disadvantage/Holiday Act

breaches, his dismissal for the

Facebook posts was upheld as


So, while dismissals for

derogatory Facebook posts

about an employer are likely to

be upheld as justified, what can

an employer do about the actual

posts themselves?

First, where a post has the

appearance of harassment

(particularly relevant where it

names the employer and other

employees), you can complain

about the post to Facebook by

going to the three dots at the top

right of the post and left-clicking.

The option to report the

post will be visible. Once you

have reported the post, you

will quickly receive a response

from Facebook stating that it

doesn’t go against their community

standards. You can seek

a review, although whether that

would be any more successful

is unknown.

Netsafe is another avenue of

complaint, and while they cannot

be faulted for their concern

and diligence, they too face the

same responses from Facebook.

An employer’s best defence

to these posts is to have a robust

social media policy which

clearly informs employees that

posting negative/derogatory

comments about the employer

(whether named or otherwise)

on any social media, will be

treated as serious misconduct

resulting in disciplinary action

up to and including, summary


Employer’s should also

ensure they have a confidentiality

clause in all individual

employment agreements that

clearly includes in the definition

of confidential information,

“any information about

the employer, employees or

clients that is not in the public

domain”. The confidentiality

clause should further state that

it is in place both during the

period of employment and following

its termination. Ex-employees

can then also be liable

for penalties for breaching the

employment agreement, as can

any person who aids and abets

a breach, pursuant to sections

134(1) and (2) of the Employment

Relations Act 2000.

Growing Waikato Businesses

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26 WAIKATO BUSINESS NEWS February/March 2020

How a website upgrade

could kill your business



Josh Moore is the head marketing fanatic at Duoplus, a

Hamilton-based digital marketing agency that helps clients

across NZ grow faster. www.duoplus.nz

Just like cars, you can tell an old website

when you see one. But when it comes to

upgrading your site, there’s a common

mistake that can severely hurt your business.


couple of years ago

we had to resuscitate

a company’s website

rankings after their previous

web design company launched

an upgrade to their website

that went horribly wrong.

The worst part was that the

big mistake wasn’t even visible.

The new website actually

looked good – both on desktop

and mobile devices. The pages

loaded fast and had been built

on a modern platform.

But there was a problem

behind the scenes that almost

killed the business.

The big problem was that

all the URLs of their website

pages had changed with the

launch of the new site. It’s

common for URLs to change

with website upgrades, but

on this particular upgrade

even the home page URL had

changed. (The home page

previously looked like www.

example.co.nz/home and was

now www.example.co.nz).

This shouldn’t have been

a problem, as it can be solved

by setting up a “redirect” for

each old URL. This means

that whenever someone tries

to view the old page they are

immediately redirected to the

new page, without even noticing.

However, the crucial mistake

was that the previous

web design company forgot to

set up these redirects – which

is common mistake. That’s

where things got messy.

Whenever someone went

directly to the domain name,

the website worked perfectly.

But whenever someone

searched on Google and then

clicked a link to the site, Google

sent them to the old page

URL and the user saw a “Page

Not Found” error message.

This meant that all of their

traffic from Google could no

longer see a working website

– they just saw the error

page. Very quickly the phone

stopped ringing with new

inquiries. It was killing the


An extra tricky part of the

equation is that when the client

viewed their Google Analytics

reports, the traffic still

looked strong. It was only the

following month that their

traffic from Google (“organic

traffic”) plummeted. They

engaged us to urgently investigate.

The reason their Analytics

statistics still looked strong

after the new website launch

was because anyone who sees

a “Page Not Found” error is

still counted in Analytics as

a website visitor. It’s only

when you dig into the data further

then you can see that the

page they’re viewing is called

“Page Not Found”. So the

overall visitor numbers gave

the false impression the traffic

was fine.

Google doesn’t want to

give users a bad user experience

when they click on links,

so after a few weeks of the site

still showing errors, Google

then removed all of the old

URLs from its results. This is

what caused the dramatic drop

in organic traffic the following

month, as the old URLs

were removed from Google’s

results and the new URLs

were buried on page 2 or 3

(or worse). Even with active

search engine optimisation

work, it took many months to

recover the rankings.

So, if you’re planning on a

website upgrade, I recommend

talking to your web development

company about these

two crucial points:

Firstly, make sure they

have a thorough plan for

implementing redirects for all

pages that receive regular traffic

from Google. The bigger

the site, the more crucial this


We launched a large ecommerce

upgrade for a client last

year and made sure that that

every product, product category

and content page had

redirects from the old URLs to

the new ones – 1751 redirects

in total! This meant that every

website visitor was redirected

to the correct product instead

of ending up on an error page.

It also meant that the strong

website rankings the old site

had achieved were retained by

the new site.

Secondly, be sure to discuss

who will be responsible

for monitoring any URLs that

give “Page Not Found” errors,

and then add redirects to fix

those errors. Fixing the URLs

fast is important for keeping

your organic traffic strong.

Website upgrades are well

worth doing. Just be sure to

apply these two steps to avoid

the nightmare of a website

upgrade killing your business.

Fun with History:

Waikato Waldorf School

Medieval Carnival 2020

Miro House Kindergarten

Providing holistic, contemporary and lifelong

Waldorf Education in an inspiring environment

now and into the future.

“Receive the child in Reverence,

Educate the child in Love,

Let each go forth in Freedom.”

– Rudolf Steiner

Miro House Kindergarten provides a

warm and secure homely environment

where childhood is honoured and

children are given the gift of time. Within

this environment the physical, emotional,

social, and spiritual nature of each child is

carefully nurtured through daily activities,

free play and strong rhythms.

We aim to develop children’s early

learning naturally, and we do

this very purposefully through daily

activities, each with an impulse and

purpose aligned to the developmental

stages of the child.

Every year in autumn the

parents in the Waikato

Waldorf community create

an atmosphere that takes

you back in time… where the

wider community can come

and experience what it was

like to live in medieval times.

This carnival is a unique event

in Hamilton’s calendar, and is

popular with a large spectrum

of people outside the Waldorf


The carnival has just about

everything imaginable to interest

children and adults, from

sword fighting, sword making,

metalworking, pottery, activities

such as jewelery making

and panning for crystals, to

live entertainment, wholesome

home-baked goodies and beautiful

handcrafts for sale. We

have a lot of regular visitors to

the carnival, with the Pirongia

Clydesdales ride and James the

Blacksmith being two of the

most popular draw-cards.

There is a special area

where only children can shop

with a beautiful fairy in attendance

to help the children

choose something special at

special child prices. There’s

a mysterious witches’ cavern

where the brave can make

potions to make their wishes

come true, and face painting

to match your dreams. In addition,

our wooden horse Gwendolyn

is unique in Waikato,

with a thrilling ride available to

the keen youngsters.

Every year a medieval

encampment is on site for the

weekend, with knights, camp

fires and battles. With the parents,

students and staff dressing

in costume this carnival is truly

a magical way to time travel

back to the medieval period.

To find out more about the

school visit www.waikatowaldorf.school.nz

- Supplied copy

Enquiries welcome

07 855 8711 eceprincipal@waikatowaldorf.school.nz

85 Barrington Drive, Huntington, Hamilton 3210



Early learning in

the front paddock

As the city moves into the country, the

need for facilities grows too. So what better

place to build an early learning centre for a

growing population than on the family farm?

Keir Bettley is managing

director of Signature

Homes Waikato, based

in Hamilton, and he and Signature

co-owners Andrew and

Jamie Buttimore decided that

the front paddock of Bettley’s

family farm was the ideal location

in Tamahere/Matangi for

an early learning centre. The

idea stewed for a good while

before the trio, with some other

investors, decided to apply for

a resource consent.

That was granted, but before

proceeding further they set

about finding tenants. That’s

where Joann and Rex Radford

came in. Joann had managed

early learning centres in Auckland

and was aware that Signature

Homes had experience

building centres there.

“We had colleagues who’d

worked with Signature and

who recommended them,”

Joann Radford says. “We knew

they would understand a lot of

the detail, the regulations and

compliance issues, and health

and safety requirements, and

that would take away a lot of

the stress and worry for us

during the build.”

With the Radfords on board,

Signature secured a building

consent and got on with the job

of designing and building the


Signature had built “five

or six” early learning centres

in the Waikato during the past

seven years but this was the

first Bettley and his colleagues

had owned themselves. “It’s

not the normal way of doing

things,” Bettley says. “But it’s


“Signature were amazing,”

says Joann. “They checked-in

with us regularly and were

happy to make any changes we

asked for.”

She says the semi-rural

aspect of the centre was what

appealed to her and Rex in

the first instance. “We feel

it’s important to be grounded

in the community and believe

that children need the time and

space and the right environment

in which to grow, and to

develop an awareness of their

strengths as individuals. Our

rural setting helps children

connect with nature, where

they can develop at their own

time and pace, in natural surroundings.”

The Radfords suggested

some changes to the original

Signature design. “Unlike

many learning centres that

separate pre-school, toddlers

and infants, we do our best to

maximize continuity of care,”

Joann says. “We want consistency

in relationships with

staff and the other children,

and that influenced the design

of our learning spaces.”

The centre opened in January

this year with 16 children

but has capacity to grow

to 105. “It’s been nice to be

able to start small, to ensure

all our processes and systems

are working well and to make

connections with the families

in the community,” Joann says.

The Meadows takes babies

from three months through to


Bettley is pleased with the

end result, including the way

the 600m2 building fits into

the rural landscape. “It’s subtle,

not in your face, and we’re

pleased with the way the project

all came together.”

The next step? A container

café on site, aptly named The

Front Paddock.

28 WAIKATO BUSINESS NEWS February/March 2020


Location is important to the success of

your business event, but it’s our people

that make all the difference.

Bringing together three of the very best venues in Hamilton combined with

experienced and passionate staff provides you with unrivalled service every step

of the way.

Whether you are planning a small, intimate business meeting or a large-scale

conference, our people are here to help you find the perfect space and ensure

you have everything you need for a successful event.

Contact us today on 07 929 3000 or businessevents@h3group.co.nz to talk to

the team who specialise in bringing people together.


A spacious venue with

on-site parking, awardwinning

catering and

spaces to suit all events.



An inspiring location

offering spaces with

impressive views across

the field.

H3 Lead Event Technicial Kyle Evelyn receiving the EVANZ Rising

Star of the Year Award from Derek MacMinn from Ungerboeck

Awards success

for Claudelands

Claudelands is in the running for the

title of ‘Best Venue’, just months after it

scooped another top national award.

Claudelands was recently

named as a finalist

for ‘Best Venue 2019’

by the New Zealand Events

Association (NZEA), centred

around its hosting and support

of the annual Hospice Waikato

& Montana Food and Events

Bucket List Banquet. Winners

of the NZEA Awards will be

announced at a gala evening in

Auckland on 11 May.

In November Claudelands

received the title of ‘Large

Venue of the Year’ at the Enter-

Kyle is a true star of our business and

industry. Having recently stepped up into a

leadership role within H3, he certainly has a

bright and exciting career path ahead of him.”

tainment Venues Association

of New Zealand (EVANZ)

Awards in Christchurch. The

venue took out the title off the

back of an action-packed 12

months of events, coupled with

an enhanced focus on sustainability

and customer experience.

H3 Lead Event Technician

Kyle Evelyn was also celebrated

at the awards, receiving

EVANZ’s ‘Rising Star of the

Year’ award for his leadership

and innovation within the business

and industry.

Sean Murray, Hamilton

City Council General Manager

of Venues, Tourism and Major

Events says the two awards are

outstanding recognition for the


“We are very proud

to receive these awards.

Claudelands is an outstanding

venue and our people have a

huge amount of skill, experience

and passion when it

comes to events, so to have

them recognised by the industry

is fantastic,” says Murray.

“Kyle is a true star of our

business and industry. Having

recently stepped up into a leadership

role within H3, he certainly

has a bright and exciting

career path ahead of him.”

Claudelands is a part of

H3 – an unit of Hamilton

City Council responsible for

overseeing the city’s premier

event venues – alongside FMG

Stadium Waikato and Seddon


- Supplied copy


Tucked away in

the CBD, this venue

offers affordable

spaces overlooking

the grounds.



Claudelands' Michael Gilling and Andy Boulton receiving the EVANZ

Large Venue of the Year Award from Anna Magdalinos from Eventfinda






• Flexible venues for 10 – 4,400 delegates

• In-house catering and audio visual services

• Professional Conference Organiser (PCO)

• Complete marketing/promotional services

0800 BAYPARK (229 727) www.trustpowerbaypark.co.nz


- Tauranga’s complete package

Trustpower Baypark is Tauranga’s premier venue for conferences,

meetings, entertainment and exhibitions. It offers a complete

package in one convenient location that features state of the

art meeting rooms, in-house catering, audiovisual services,

professional conference organiser (PCO) and marketing/

promotional services.

As the hub of entertainment

in Bay of Plenty,

Trustpower Baypark

has an extensive portfolio of

venues that can accommodate

activities of almost any type,

scale and duration.

Trustpower Baypark is conveniently

located at the junction

of major state highways,

only minutes from Tauranga

Airport. It is within easy reach

of Tauranga CBD and Mount

Maunganui’s pristine beaches

and provides on-site parking

for up to 5000 vehicles.

The impressive Trustpower

Arena provides 13,000 sq m of

available space, which comprises

two spacious auditoriums,

four inter-connectable

meeting suites and two circulation

areas joined together

by an expansive foyer. Trustpower

Arena is suitable for

conferences hosting 600-plus

delegates, gala dinners up to

1200 and meetings and entertainment

from 10 to 4400 people.

The Trustpower Stadium

is included in the Trustpower

Baypark hub and incorporates

large outflow facilities.

Spaces include the 17,000 seat

stadium, lounges, expansive

concrete and grassed areas.

The Trustpower Stadium hosts

a wide variety of activities

including jetsprints, speedway,

motor sports and concerts.

Trustpower Baypark continues

to break records for

attendance at their summer

events and throughout the year.

With the multitude of entertainment,

business events,

sporting events and trade

shows – the number of events

just keep growing.

Zespri’s Momentum 2020:

Standing Up and Standing Out

on February 13 and 14 was

held at Trustpower Baypark.

Opening with a ministerial

address from Damien O’Connor,

the venue facilitated 600

delegates who attended a range

of plenary and workshop sessions

of high-profile speakers

during the two-day international


Tattoo & Art Extravaganza

showcases the finest talent in a

variety of creative fields from

contemporary to traditional art

form. The New Zealand tattoo

expo is back for 2020 on March

14 and 15! Mount Maunganui

will be home to the top international

and local tattoo artists,

indigenous arts performances,

wearable arts show, creative

village, live entertainment and

street artists.

Twenty-one years of building

dreams in Bay of Plenty

– from May 1-3, , the annual

Tauranga Home Show is

returning for its huge 21st

show. Spread across two venues

as well as epic outdoor

displays, the Tauranga Home

Show will be bigger and more

inspirational than ever before.

Browse, compare and draw

inspiration from a huge range

of more than 250 exhibitors,

from top of the line to budget


The annual Stormwater

Conference will be held from

May 27-29 in sunny Tauranga.

During these three days the

international conference will

showcase the latest developments

in stormwater management.

There will be two full

days of paper presentations

covering four parallel sessions.

Stormwater 2020 has an

estimated attendance of 500


For more information on

events, inquiries for Baypark

venues, BayStation activities

or service on/off site from

BayCatering, BayAudioVisual

visit www.trustpowerbaypark.

co.nz, email events@bayvenues.co.nz

or call 07 577


- Supplied copy

Planning a conference

or business event in

the Waikato region?

We offer free, impartial advice to assist with

your planning. From venue recommendations to

sourcing quotes and organising familiarisation

visits, or just point you in the right direction.

Contact us for free expert advice.

P: 07 843 1853 E: businessevents@waikatonz.com


30 WAIKATO BUSINESS NEWS February/March 2020


Biggest B2B expo in

NZ returns to Waikato

With a significant level of business

generated last year, the Business Expo

is returning to Waikato and it will be even

bigger this year. Hosted by the Waikato

Chamber of Commerce and organised by

Jigsaw Solutions Group, the Business Expo

is the must-attend B2B event in 2020.

The expo provides an

effective leveraging

platform for you and

your business, and with the

event now fixed in the business

calendar, exhibiting

should become a key part of

a business’s annual marketing

strategy. Emails, EDMs, digital

marketing, social media,

radio, billboard – they all play

a role – but business is about

relationships and having a face

to face conversation is invaluable

and beats cold calling and

emailing every time.

Both exhibitors and visitors

can discover innovative solutions,

experience the latest in

technology, relax or network

in the Business Lounge, and

attend the Business Bootcamp

seminars and masterclasses to

fill in some knowledge gaps or

be inspired. Or perhaps meet

someone new, reconnect with

those you already know or get

to know someone’s business

on a deeper level, it can all

happen at the expo.

Join other leading-edge

businesses, businesspeople

and entrepreneurs from a wide

range of industries to connect

with clients, prospects and

suppliers who are right on

your doorstep, as well as others

from across New Zealand.

Take advantage of numerous

expo-only offers and exhibitor

prize draws, plus be in to win

the Expo Door Prize. Exhibitors

and their invited guests

also attend the VIP breakfast

event with an inspirational

guest speaker to start off the

day, plus an after 5 networking

event and awards to end the


In one day at the Business

Expo you can create opportunities,

generate leads, uncover

solutions, build your sales

pipeline, make connections

and get deals done.

Happening at Claudelands,

Hamilton on September 9, get

your stand booked now to be

part of the action, take advantage

of early bird pricing and

secure your preferred location.

Full details at www.businessexpo.biz.

- Supplied copy



Early Bird

Book Now


15th April


Who will

you meet?

Kick-start your pipeline

VIP breakfast event for exhibitors

Plus after 5 networking






Book your next

event at Vilagrad



07 825 2893 | E-mail: wines@vilagradwines.co.nz

702 Rukuhia Road R D 2, Ohaupo 3882


Love in the air at Zealong as

wedding season concludes

Love is in the air at the Zealong Tea Estate, as the

busiest wedding season to date draws to a close.

For Zealong, a wedding almost

every other weekend signifies

a bustling time at the purpose-built

events centre, and has put

it on track to be the busiest wedding

season in Zealong’s history.

Finding its footing as a popular

wedding venue, Zealong’s pristine

views and luxury setting makes

it a highly popular location for

weddings, something CEO Gigi

Crawford says is essential for wedding-goers

when it comes to choosing

a venue.

“People come to the Zealong Tea

Estate for the views, and it’s no different

when it comes to weddings.”

Looking to expand on the bustling

wedding market, Zealong is

currently in the process of expand-

ing its wedding packages to include

a luxury honey getaway.

‘The Villa,’ as it’s affectionately

called by Zealong, is a private

boutique-style home found on the

Zealong Tea Estate: although it is

currently Zealong’s best kept secret.

Having been under construction for

a number of months and due for

completion in just over four weeks,

the Villa will add another dimension

to the way Zealong do weddings,

and provide a service Crawford says

is missing in the current market.

“Being able to escape for your

honeymoon is something people

look for when they book weddings,

and we thought this was a great

opportunity that we could offer.”

In addition to the seemingly

non-stop supply of weddings, the

conference centre has been busy for

the team at Zealong, hosting everything

from the Ferrari Owners Club

Christmas meet to the Waikato District

Health Board’s.


Zealong Tea Estate Ltd • 495 Gordonton Road, Hamilton 3281 • Ph 07 854 0988 • events@zealong.co.nz • www.zealong.com





Central venue with friendly

touch ideal for conference

Aaron Court Motor Inn makes the ideal

venue for your next conference.

It is centrally and easily

located on Ulster Street,

close to Hamilton’s CBD

where you can find shops,

restaurants, conduct business,

and a range of entertainment

and activities.

The team at Aaron Court

offers a friendly business with

a range of accommodation to

suit your group. They have

combined industry experience

of more than 40 years with

10-13 years’ experience at

Aaron Court Motor Inn.

The complex features three

conference venues to go with

a fully licensed restaurant and

bar, lovely pool, free off-street

parking and a dedicated team

to take care of all guests.

For those looking to

unwind at the end of a conference,

Aaron Court is close

to Waikato Stadium, Te Rapa

Racing Club, Prodrive Golf

Range and within walking distance

of a Pak ‘n Save and the

Waikato River walkway.

The very experienced team

understand your requirements

and will strive to assist

to ensure your event is a


The team will strive to

transform the motel into a welcoming

destination so that you

can feel at home even when on

holiday, working or attending a


Conference support

Your event will have the support

of an experienced and

flexible conferencing team

to ensure your function is a


Conference facilities include:

· Air-conditioning and heating

· Complimentary mints and

chilled water

· Full range of audio-visual

equipment for hire

· Stationery can be supplied if


· Selection of catering menus,

flexible to your requirements


The boardroom is a functional

small room for up to 12 people

whether u-shape, classroom

style or theatre style.

Conference room

This is a well-appointed and

spacious room for up to 28

people u-shape or classroom

style and up to 50 people theatre


Conservatory room

This is a particularly light and

warm room for up to 20 people

u-shape, classroom style and

theatre style.

Catering options

Menus can be personally

designed to suit individual

group needs, with flexibility

certainly an option at Aaron

Court Motor Inn.

The experienced conferencing

team at Aaron Court would

love to host your event and will

ensure it is a success.


Come and see our new cafe

Open 6.30am-9.30pm

The perfect venue for:

Business and networking meetings

• Coffee groups • Friday after work drinks

• Small private functions we can cater

up to 80 people • Sport groups

Our catering and cafe menus are is

prepared by our resident chefs.

Menus can be personally designed to suit

your individual group needs. Flexibility is

certainly an option at Aaron Court Motor Inn.

We would love to host your next event.

Enquire now. Free off street parking

250 Ulster Street,

Whitiora, Hamilton 3200

Phone 07 838 2599



34 WAIKATO BUSINESS NEWS February/March 2020

Year ahead

Mark Lister, Head of Private Wealth

Research at Craigs Investment Partners,

gave an economic update and outlook

for 2020 at a Waikato branch Institute of

Directors meeting at Jet Park in February.



1. Gillian Spry, Genevra Scott, Chantal Baxter

and Tess Fraser.

2. Dwight Egelhof and Simon Lockwood.

3. Mark Morgan and David Hallett.

4. Stuart Anderson and Mark Lister.

5. Colin Young, Kieran Jeffares and Kelvyn Eglinton.

3 4 5

Now Open in CBD Hamilton

Fresh, fast,

tasty dishes

that your


would give the thumbs up

as well as your taste buds!

Come Fill a bowl

Vegan &

Keto options




te rapa


Mon - Sat: 9am - 9pm

Mon - Sat: 8am - 4pm

Sunday: closed

Sunday: closed



Long-term collaboration to

meet complex challenges


Momentum Waikato Chief Executive

Momentum Waikato is your region’s

Community Foundation, which means

we are in the business of making positive

transformational change.

Central to our mission is

building and making

grants from Waikato’s

own regional endowment fund,

which we’re aiming to grow

to $300 million over the next

30 years. We’re doing this via

considered and ethical investment

of capital that comes to

us through two main paths.

Firstly, generous people

who believe in Waikato

make donations and/or commit

to leaving a bequest to

the endowment, multiplying

the impact their resources can

make on local social and environmental


Secondly, we take on the

stewardship of the assets of

struggling or aging trusts,

so their founders’ objectives

can continue to be realised in

perpetuity - the transfer of the

Houchen Road Retreat and the

Donny Trust to our care are

two recent examples.

Building such an endowment

fund is the defining feature

of Community Foundations,

which exist around the

world and are now established

in most parts of Aotearoa-

New Zealand.

Where Momentum Waikato

differs from most of our equivalent

organisations is in our

other primary objective - to

directly drive transformational

projects for the region.

In this space we are already

known for our leadership of

the Waikato Regional Theatre

effort, and we are also working

with the Wise Group to deliver

a Contemporary Wellbeing

Village at the Houchen Road

facility and investigating new

models for affordable housing.

Why this focus on ‘transformation’,

rather than simply

funding existing service


Community service providers

do an amazing and

under-appreciated job in meeting

social and environmental

needs, and there is no doubt

they are finding it tougher to

access funding and are facing

increasing demands for their

support. All strength to them

and those bodies that fund


But imagine if we could do

more to stop the need occur-





ring in the first place.

It is the old ‘fence at the

top of the cliff rather than

the ambulance at the bottom’

approach, but in the face of

society’s increasingly complex

challenges outstripping the

state’s and traditional charity’s

capacity to respond, its time

has certainly come.

We believe that with

technology, social impact

investment and a change in

community aspiration, transformational

projects can

deliver results not previously

considered possible.

A new report ‘Embracing

complexity – towards a shared

understanding of funding systems

change’, produced by the

changemakers’ community

Ashoka, puts it this way.

As we stand on the threshold

of an epochal decade, we

are confronted with an urgent

need to find, fund, and support

transformative solutions

at a far greater pace than ever


The report acknowledges

that funders and providers are

‘walking up the down escalator’.

Systemic challenges

require systemic answers, but

currently the dominant funding

practices are ill-suited

to support them. Systems

change leaders often struggle

because current funding practices

are often built to support

short-term projects with

clear, measurable results rather

than collaborative, evolving

approaches to create lasting


It is about taking a longterm


Short funding horizons,

restricted financial resources

and funders’ interference

with initiatives pose major

challenges for systems

change. Most systems change

approaches is expected to need

more than five years of funder

support to achieve their goals –

but few funders commit for the

long term.

How to respond?

There are five principles

and resulting practices that

funders can adopt to better

support systems change work.

• Embrace a systems mindset

by being clear about

the systems you want to

change, incorporating

systems change into your

DNA, and actively looking

for funding opportunities.

• Support evolving paths to

systems change by funding

systems leaders with

transformative visions of

improved systems rather

than projects, investing

in learning and capability

building and encouraging

collaboration among systems

change leaders.

• Work in true partnership by

acknowledging and working

against power dynamics,

providing support that

fits systems change leaders’

needs, and being mindful of

their limited resources.

• Prepare for long-term

engagement by being realistic

about the time it takes

to achieve systems change,

acknowledging that the

path of the initiatives will

change along the way and

encouraging realistic ambitions.

• Collaborate with other

stakeholders by aligning

with other funders, building

networks for systems

change leaders, and leaving

the leading role to systems

change leaders.

This is the global perspective

that we at Momentum

Waikato are looking to apply

locally – by convening the

generous, we can together

tackle the pressing needs of

our times.

If you want to know more,

contact Kelvyn.



• Tilt slab construction and modern design

• Completion expected August 2020 with a choice of plans

• Accessed from the terminal entry to the airport

• Great growth prospects

Plan A: 100 sqm | Price: $350,000 | Lease: $18,000 P.A. net

Plan B: 197 sqm | Price: $550,000 | Lease: $26,000 P.A. net

Plan C: 213 sqm | Price: $625,000 | Lease: $29,500 P.A. net


Vaughan Heslop 021 400 515

E vaughanh@lodge.co.nz

36 WAIKATO BUSINESS NEWS February/March 2020


Positioning Excellence

Are you waiting for the

‘perfect’ candidate?

If you’re finding it challenging to recruit

the ‘perfect’ candidate for your advertised

position, then you are not alone. Talk to

any recruiter in Hamilton and Waikato

(even across New Zealand at the moment)

and they’d be sure to say the same thing,

“the recruitment market remains tight and

very competitive”.

Positioning Excellence – it’s at the heart of

what we do here at Asset Recruitment, and it is

that commitment to excellence that has seen us

recognised as a leading recruitment company in

Waikato for more than 30 years.

We work with you to ensure you hire the right fit for your company.

A job seeker who shares your company’s values, is passionate about

their work and will be the best ambassador for your organisation.

Recruit with Excellence. Recruit with Asset.

Temporary | Permanent | Executive | Industrial

07 839 3685 | www.assetrec.co.nz

But what do we mean

by ‘perfect’? And can

we blame the absence

of the ‘perfect’ candidate

solely on the current recruitment

market? Of course, all

employers want to recruit the

most talented and skilled

candidates possible.

In reality, it is becoming

increasingly difficult to find

candidates that have-it-all.

Which is why it’s so important

to find the right balance of flexibility

in your position criteria

and not be so black and white

when it comes to ticking every

single box.

The aphorism ‘perfect is the

enemy of good’ is something

we can apply to almost anything

we do, including recruitment.

If you have a ridged

criteria of the ideal employee

and continue to wait for that

‘perfect candidate’ to apply for

your advertised role, I might

just be about to burst your

bubble, {whispers} “they’re

pretty rare and you could be

waiting a while”.

Plus, not to mention the

pressure placed on your team

by keeping them understaffed

for too long - increasing the

risk of losing further team


Yes, there may be certain

non-negotiable requirements

and some elements you will

not be able to compromise on,

but anyone with the right attitude

can be taught many of the

‘tick-box’ skills.

Consider flexing the job

description and exploring

a little further to determine

the candidate with the most

potential. If you find someone

who meets most of your key

requirements, who has good

soft skills and encompasses a

range of key attributes, such as

work ethic and drive, they will

pick up job-specific skills once

they start to gain confidence

in their new role.

At the end of the day, it’s

about finding the best fit for

your team and business. Plus,

they may bring other skills,

innovations or ideas to the mix

that would complement the

role but were not part of the

Judy Davison

original position criteria.

My advice. Look that little

bit further. “Close, but not

perfect” may be the ‘perfect’

decision to make them an offer.

If you’re looking for assistance

or advice with your

recruitment, do get in touch

with our team at Asset Recruitment.

We work hard to ‘position


As much as it’s about

matching the best candidate

to the role we’re tasked with

recruiting, it’s also about

identifying the candidate

that is most likely to stay

with the company and share

their vision.

Judy Davison is an Executive

Recruitment Specialist at Asset

Recruitment, Waikato’s leading

recruitment company for temporary,

permanent, executive

and industrial recruitment.

Here at NEXTMOVE Recruitment

we live and breathe recruitment – it’s

what we love and why we work so

hard to achieve the very best results.

We are specialists in Administration, Office Support and Information Technology

recruitment. We know recruitment and we know people; we have a solid

understanding of how technical competence, personality match and culture fit

impacts your organisation. Our experience spans a broad range of industries and

roles, resulting in tailored permanent and temporary recruitment staff solutions

within the Administration and IT sectors.

We work around your needs not ours, offering full end-to-end recruitment or a

service uniquely suited to your organisation. You won’t be a square peg put into a

round hole. Whatever you choose, rest assured, you’ll be in good hands!

Temporary staff service

Temporary staff are a fantastic way to cover both expected and

unplanned leave such as annual or sick leave. It’s also a great option

for your busy periods meaning your commitments are met and your

permanent staff get the help they need!

Permanent staff service

We will work alongside you, meeting your recruitment requirements

offering our full recruitment service or a more individualised

recruitment service.

For more information contact us today! 07 9811384 | info@nextmoverecruitment.co.nz | www.nextmoverecruitment.co.nz






Finding the right person for the role...




For more information

contact the team today

at info@wbn.co.nz

or phone 07 838 1333

Hamilton 07 855 2743

Auckland 09 279 9984

Tauranga 07 925 2688

We have experienced Consultants in all regions who have worked in

Industrial, Warehouse, Administration, Trades and Constructions for

many years and have supplied temporary, contracting and permanent

staff to many companies with excellent results.


For many positions, we have an intensive passive network

of quality candidates

Result Based Fee

You only pay for our service if, and when, you appoint a




We are able to provide a confidential advertising and

search service

Cost Effective

We are committed to developing and providing efficient

cost effective options for all our clients staffing issues

Hamilton Office

Level 1, Unit 1C Cnr Peachgrove

Rd & Fifth Ave, Five Cross Roads


Tauranga Office

1318 Cameron Road, Greerton

Shopping Centre


Auckland Office

21 East Tamaki Road, Papatoetoe




38 WAIKATO BUSINESS NEWS February/March 2020


Find the Best.

Hire the Best.

CALL 0800DRAKE1 (ext 4)

The Drake Hamilton branch recruits across a wide

range of industries in the Waikato, including:


Customer Service





0800DRAKE1 (ext 4)



Lvl 2, 586 Victoria St, Hamilton



Growing our region’s capability

Capability. Competence. Skill. Talent. All

essential ingredients for maintaining a

robust and thriving economy. But how do

we make sure Waikato has the capability it

needs to prosper? That’s where Te Waka is

playing its part.

Growing the capability

of our region is a priority

for me and my team.

In sharpening our aim on the

priorities that more than 250 of

the region’s business, iwi and

community leaders believe is

essential for Waikato to thrive,

it ranks as one of three focus

areas. And we’ve been making

good progress.

Let’s look at the dollars and

cents. Over the last six months,

Te Waka has helped Waikato

businesses secure $1.5 million

in research and development

funding from Callaghan Innovation.

We have also distributed

$256,000 in capability vouchers

from New Zealand Trade

and Enterprise, which businesses

can use to improve

capability in areas such as governance,

marketing and financial


People are at the heart

of any successful business.

Through our Waikato Regional

Labour Market Strategy, we

are helping build, attract and

retain skills and talent. We

have launched and will lead the

implementation of this Strategy,

through which employers

can partner to co-design and

develop the tools and understanding

required to support

trade apprentices, young and

migrant workers, and interns.

To assist us with this work,

we are leveraging resources

from the Ministry of Social

Development (MSD) and the

Ministry of Business Investment

and Employment. We

work in partnership with sector

leaders, education providers,

iwi, central and local government

agencies to guide outcomes

for our community.

It is in the best interest of

our wider economy to ensure

Māori business is connected

to the support, resources, and

funding they need to grow sustainably.

To this end, we are

making the most of our unique

cultural heritage by working in

partnership with stakeholders

to deliver outcomes for Māori

that are captured in Te Whare

Ohaoha, the Waikato region’s

Māori Economic Development


This month’s TechFest

has attracted industry leaders,

experts and entrepreneurs from

across the country. It’s exciting

to see the event bringing

together hundreds of technology

leaders, business and the

wider community. It has been

an opportunity for them to see,

touch and experience innovative

technology solutions, as

well as network and showcase


TechFest is just one initiative

of the Digital Waikato

Strategy 2025 as we work with

CultivateIT to grow investment

in research and innovation

in the tech industry.

With support from Waikato

Regional Council, Te Waka

shares knowledge, insight and

information, such as Blair

Keenan’s quarterly economic

report, to help guide the decision

making of businesses and

organisations in our region.

Last year, Blair provided valuable

insight into labour market

productivity, tourism, labour

market structure, and the Hamilton

to Auckland Corridor.

Te Waka continues to

expand its free business growth

advisory services. Our team is

helping connect business owners

with the right resources and

experts to build their capability

and help them grow. In the last

12 months, we have extended

the service’s reach to Te Kuiti,



Chief executive, Te Waka: Waikato’s economic development agency

Ōtorohanga, Matamata and

Te Aroha, resulting in 53 new

business engagements to date.

If we want to attract businesses,

skills and talent to

Waikato, we need adequate

housing. As a member of the

Regional Housing Initiative

Working Group, Te Waka

is helping tackle the issue

of housing availability and


Building the capability of

Waikato is ongoing and Te

Waka is up for the challenge.

We’re looking forward to getting

some more runs on the

board in 2020.



Let ’s talk!

40 WAIKATO BUSINESS NEWS February/March 2020





Having celebrated 20 years last year, the Balloons over

Waikato Trust wants to ensure the event is here for another

20 years, but times are tough when the event is FREE, costs

continue to rise, and the successful delivery of this event is

reliant on sponsorship and grants.

As part of Balloons over

Waikato’s long-term

strategy, and to ensure

the sustainability of this much

loved event for generations to

come, the Trust created a new

family of supporters called

Legacy Partners. These are

families, businesses, individuals

who have an affinity and

passion for the Waikato region,

love where they live and love



Over the last 7 years Lodge has helped reunite

lost kids with their families at one of Hamilton’s

biggest events.

This year our eight Lodge branches will once again

supply wristbands to keep your little ones safe.

Collect your

wristband from us

or the volunteers on

the night, so we can

contact you if your

child gets lost.








this beautifully unique event.

As the competition for sponsorship

and funding grows

more difficult every year, this

package is tailored to those

people who recognise the

importance of Balloons over

Waikato as iconic for our

region and the joy it brings to

thousands of Waikato residents

and who want to see it thrive.

Balloons over Waikato is a

‘gift’ to our community. The

Trust is committed to ensuring

the event is around for the

long-term future, but recognise

the precarious balancing act in

budgeting to deliver an event

of this scale for free.

The Legacy Partner Group

will be a small group, who

recognise the importance of

an event such as Balloons over

Waikato, and who would like

to ensure the event remains an

iconic, much loved Waikato

Festival for many years to

come. The founding partners

of this group are The Glenice

& John Gallagher Foundation,

The Donny Charitable Trust

and Fosters, and the Trust are

hoping other like-minded business

or individuals would like

to learn more and be part of

this special partnership.

What better way to ensure

the sustainability of Balloons

over Waikato for your children,

grandchildren and great grandchildren

and be acknowledged

as instrumental in bringing the

‘gift’ of Waikato’s favourite

event to the wider community?

Please contact Michele

Connell michele@classicevents.co.nz

or at 021 608 883 to

discuss further.

The Event Sound Professionals

Proudly supporting major events in the Waikato and

beyond for decades

Audio production for Balloons Over Waikato – 14 years

The Great Race, Hamilton Gardens Arts Festival – 2001-2016, World Crash Rescue,

World Rally Champs 2006-2008, World Rowing 2010, Hamilton City’s Annual

Christmas Parade, NZ National Fieldays – 15 years, Paeroa’s Annual Highland Games,

Equidays - North and South Island, Lugtons Round The Bridges, Hamilton East

Heritage Festival, The Great NZ Muster, Yamaha Rollos Marine Bridge to Bridge

Water Ski Classic, Cambridge Cycle Festival, Kiwigrass and many more...

CBD Events brought to you by Hamilton

Central Business Association are proud to

support Balloons over Waikato.

Experienced, friendly and straight forward to deal with

Mob: 027-2286899 Email: pksound@xtra.co.nz www.pksound.co.nz


Rotary in Action

Waikato Sunrise Rotary is proud to partner

with Balloons over Waikato Trust to manage;

ü Over 200 volunteers for the Zuru Nightglow at University of Waikato

ü Around 15 volunteers for each of the five mornings at Innes Common

ü CBD Walk Thru Balloon, The Base Basket Burn and Balloons at

Albert Park, Te Awamutu

This partnership enables Waikato Sunrise Rotary to raise funds

for KidsCan Waikato at the 2020 event.


Business | Events | People | Promotion | Awards


We welcome new members

Waikato Sunrise

42 WAIKATO BUSINESS NEWS February/March 2020

Coronavirus communication:

getting it right

Who knew six weeks ago that our world

would be consumed by a health crisis?

Coronavirus (COVID-19) has taken

over our news feeds. And for those

organisations with strong business

connections with China, it has diverted

resource into developing ‘plan Bs’ and

business continuity.

If you are a New Zealand

organisation with import/

exports links into China

or if you have staff working

in-market, I’m sure you’ve

already developed a set of regular

communications aimed

at keeping your staff, customers

and key stakeholders


The HMC team has been

busy working with some of

our larger clients on communications


In situations like this where

health issues are potentially

reaching epidemic or pandemic

proportions, people

will panic if they aren’t well

informed. At a basic level,

HMC recommends the following

approach to get

your communications right

during a health crisis such

as coronavirus:

1. Follow Ministry of Health

advice and messages – In

a health crisis, the Ministry

of Health will keep the

public informed on what

actions to take. Ensure you

pass along these messages

without embellishment.

We’ve also found the

World Health Organisation

has some great resources

you can download and

use, like posters for public


2. Keep it simple – In times

when messages are critical

for your audiences to

understand, and particularly

if people are stressed,

it’s extremely important to

keep messages in very simple

language and direct.

This isn’t time for a lot of


3. Use your website as the

one source of truth – Consider

putting up a webpage

on your website with information

about what you are

doing as an organisation

with links to the Ministry

of Health and other helpful

information. Then, use

this webpage as the one

source of truth that you

update as you have further

information. Then, your

email, text, or social media

updates to staff and stakeholders

can be short and

include a link to the website

for more information.

If you only need to keep

staff informed, you may

choose to create a page on

your intranet or other internal,

shared channel.

4. Translate into different languages

– If your audience

is made of people where

English is their second language,

get your communications

translated into key

languages. In the case of

coronavirus, if you have

Chinese customers, suppliers

and/or staff it would

be good to get things translated

into Mandarin. If you

have staff in New Zealand

of various languages, to

ensure clarity, consider if

you need to include messaging

in other languages.

5. Tell your staff first, stakeholders

second and make

any public messaging last

– Prioritise your audiences

and ensure you deliver

important messages in the

right order. However, all

should be communicated

with in very quick succession.

6. Include social media

if your audiences are

engaged online – If you

know your customers or

other external stakeholders

are engaged on your social

media channels, consider

putting a notice up and link

it to a webpage for more

information. In this case,

WeChat is an important

social channel for reaching

Chinese customers and

other key stakeholders.

7. Update regularly, even if

there’s not much more to

say – If you have staff and

stakeholders who are very

close to the situation and

worried about it, then it’s

important to communication

with them often to

ensure they remain alert,

but don’t start to panic

unnecessarily or make

assumptions around what



you may or may not be

doing. Even if there’s not

much more to say, provide

regular updates to assure

people you are managing

the situation and in control

(as much as you can be!).

8. Regularly meet with key

people in your organisation

– If your organisation

is on high alert, you should

form a working group and

meet often. How often will

be different for different

organisations and could

be daily, twice weekly or

ad hoc as more information

comes to hand. Don’t

rely on email for people

to be informed, as busy

people may miss important

notices. Face-to-face

discussions and decision

making are important when

dealing with major issues

and crises.

9. Be flexible – No one likes

a plan more than myself.

But, in times like this the

situation is changing daily.

The communications you

planned yesterday, can be

outdated today. So, remain

flexible and be ready to

move fast.

This certainly isn’t and

exhaustive list of coronavirus

communications tips, but it

should help you get started.

Best of luck and keep safe!

Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

If you don’t know

where you are going,

then any road will do



Senior Associate at James & Wells with expertise in all areas

of intellectual property and a particular focus on Intellectual

Property Strategy. Contact: 07 957 5660 (Hamilton) or 07 928

4470 (Tauranga), and davidmacaskill@jamesandwells.com.

The competitive and

fast-changing business

environment is posing

new challenges for all businesses.

An effective tool in

combating these challenges is

the development of an intellectual

property (IP) strategy.

Although it sounds complex,

an IP strategy is simply a

plan detailing how a business

will use IP rights and knowledge

to help achieve its objectives,

by developing its intangible

assets and reducing risk.

Managed well, IP can be a

powerful tool. For instance, it

can help with attracting and

retaining customers, improving

margins, increasing productivity,

competing more effectively

in the market, or securing a

deal with a partner or distributor.

Is IP strategy relevant to me?

IP strategy is relevant for all

businesses because it secures

and leverages your intangible

assets, ensuring that you can

continue to enjoy the benefits

of your competitive advantage.

Many businesses have never

considered how IP rights are

relevant to them and whether

better outcomes could be

achieved by controlling and

leveraging those rights. The

process of developing an IP

strategy is also an opportunity

to reassess your existing

assumptions and critically

evaluate your business.

Businesses that will find

an IP strategy particularly

beneficial include:

• Existing businesses investing

in R&D and new product

development. These

businesses need to be able

to identify their outputs and

make informed decisions.

• Established or emerging

exporters. These businesses

are exposed to new and variable

threats as they encounter

new markets, unfamiliar

legal considerations and different


Businesses commercialising

a new product or innovation.

These businesses

are often creating a new

market segment, disrupting

an existing market, or competing

with an established

market leader. This can

bring them onto the radar

of the incumbents, who are

only too willing to leverage

their market dominance to

squeeze out the new player.

Businesses that are raising

money to help start or

grow a business. Investors

want assurance that a business

can operate without

infringement risk, and that

they own the assets critical

to the business’s growth.

Businesses looking to generate

passive income by

licensing their innovations

to third parties for commercialisation.

These businesses

must have control

and ownership of their IP

rights in order to leverage

them in licensing deals.

Businesses looking to pivot

or redefine themselves to

compete in a changing environment.

Basically, any business

looking to maximise return

on investment and improve its

chance of success.

What does an IP strategy


The scope and scale of an IP

strategy is limited only by a

business’s goals and its willingness

to commit. There’s no

one-size-fits all approach, but

that means that you can easily

and cost-effectively develop an

IP strategy to meet your business’s


An IP strategy may


• Integrating and embedding

IP thinking into your overarching

business strategy.

• Identifying early what IP is

owned or generated in your

organisation and how it will

sustain or grow your business.

• Identifying and capturing

your IP in a timely and systematic

way. This will help

with identifying and controlling

your IP.

• Considering timing of disclosure

of innovations and

when to make decisions.

Confidentiality can mean

the difference between

securing certain IP rights or


How do I develop an IP


Knowing how to start is often

the hardest part of the process.

Initially it pays to talk

to someone with experience

developing and implementing

an IP strategy, who can answer

your questions and reassure

you that the investment of time

and effort is justified. This may

be other business owners and

leaders, or an IP advisor with

proven strategic experience.

The Innovation IP® program

is a useful tool for getting

started with IP strategy. An IP

professional will start by gaining

an understanding of your

business, perhaps by talking

with key team members, learning

about the business’s history

and growth, understanding

future business plans and

goals, and touring premises.

What is Innovation IP®?

Innovation IP®, is a two-stage

programme that Callaghan

Innovation part-funds in which

businesses work with an IP professional

to create and implement

a bespoke IP strategy.

During stage one, businesses

build on their knowledge

of IP rights and learn

how they can be managed to

achieve the defined business

goals. They identify their key

IP assets and develop an IP

strategy that aligns with their

business strategy. During stage

two, businesses implement the


Where can I find out more?

James & Wells is an approved

provider for both stage one and

stage two of the Innovation

IP® programme – see our website


for more details.






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Business buyer –

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Taranaki Galvanizers $1,600,000

An Exciting Café Business $450,000


• High quality plant and equipment

• No locally based competitor

• Efficient and knowledgeable staff

• Solid return on investment

• Opportunities for further growth


• This Waipa business is in a great location

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• Fabulous lease in place


Rick Johnson 021 991 485



Alanah Eagle 021 606 345


Fantastic Hospitality Location


Timber Recycling Company


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Be part of one of New

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L-R APL Managing Director Mitch Plaw & CEO Craig Vincent

APL in Hautapu is Foster Construction’s

biggest project to date: the new state-of-theart

47,000m² manufacturing facility is almost

half a kilometre long and over 100m wide. It

features the latest technologies in construction,

hybrid mechanical services, electronic LED

lighting and manufacturing machinery.

It will be operational by the start of April 2020,

effectively 12 months since the start of the


A family-owned business, APL is visionary

in reducing their environmental impact,

determined to set an example as a large

industrial company ‘doing their bit’ for the

environment. So, their main objective here was

to create a truly sustainable building which

would see the business through at least the

next 50 years, says CEO Craig Vincent.

“Our new facility incorporates what we’ve

learned over the last 25 years to ensure

our business can grow significantly and

comfortably” says Craig.

“It’s important to us that it’s built in an

environmentally friendly way and will be

operationally efficient. We’re also creating a

truly inviting place for people to work in.”

He adds that the Foster team “have done

something amazing” in delivering the project.

“We turned the foundations in April 2019 with

critical construction works undertaken over the

wet winter months. Despite very challenging

weather conditions, Fosters managed to pull

it off and we started installing the plant in

October, right on schedule.

“We’ve worked with the Foster Group for the

last 25 years because we always get a great

result. We enjoy the process and the people.

“We’re not building an average warehouse;

we’re trying to create an architectural

statement and a sustainable workplace with

the highest quality finish. Fosters understand

our expectations and they deliver.”

APL Hautapu is on track to achieve a Greenstar

rating, which denotes world leading design,

construction, operation and fitout – a healthy

place for people and the environment.

FOSTERS.CO.NZ . 07 849 3849

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